The Successful Contractor Podcast

$20 Million in a Town of 240,000 — How Wisler Dominates a Small Market

CertainPath — Thu, 26 Mar 2026 00:01:00 -0500

Book a free strategy call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series — Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

$20 million in revenue. A service area of 240,000 people. And a business that’s been growing — almost without exception — for four decades.

James Wisler didn’t set out to build a $20M multi-trade powerhouse in one of the smallest markets you’ll ever hear about on this show. He grew up in the business — running crews at 15, becoming GM at 23 — and learned every hard lesson the hard way. New construction. Bathroom remodeling. Green-fielding HVAC. Adding electrical through acquisition. Every pivot came with a price.

But here’s what’s remarkable: Wisler Plumbing, Heating, Cooling & Electric serves just two counties in Southwest Virginia, with a population that most contractors would walk away from. Electric grew 30% last year. Plumbing north of 15%. HVAC is on track to surpass plumbing in total size next year. And their water treatment division — running since 1986 — now holds 750 service agreements with a lead model that works the exact opposite of every other trade.

This is a masterclass in what disciplined, market-smart growth actually looks like over 40 years.

In this conversation, you’ll discover:

• How Wisler built a $20M multi-trade business in a 240,000-person market — and why small markets can be a massive advantage

• The sales-install model they pioneered in plumbing before almost anyone else was doing it — and the $2,500 threshold that drives it

• Why green-fielding HVAC was the hardest thing they’ve done — and what they’d do differently (acquire)

• The #1 operational mistake that stunted their HVAC growth — and how they finally fixed it

• How to build a water treatment business with 750 service agreements, a 60/40 lead split, and a sales system that works

• The Culture Index hiring system: why they run it at the application stage, what it actually measures, and why it’s a confirmation tool — not a crutch

• Their panel interview rule: 3 people, diverse panel, and if it’s not unanimous — don’t hire

• How they acquired an electrical company in 2024, grew it from $1.2M to $1.8M in year one, and why that’s the better path

• The “Guiding Light” document: how James defines faith, family, excellence, and courage in a way that actually sticks

• The weekly culture minute, the 6-7 hour monthly manager meeting, and the annual kickoff that’s replaced their holiday party

Whether you’re running $2M and wondering if you can scale without a major metro, thinking about adding a trade, or trying to figure out what a real hiring system looks like — this one is packed with 40 years of hard-earned lessons.

🎧 Watch on YouTube or listen on your favorite podcast platform. Subscribe to The Successful Contractor for more interviews that move the needle.

For more information about Sean Mitchell’s RevenueAscent Program: https://hub.mycertainpath.com/hub/resources/make-execution-consistent-with-the-revenueascent-program-featuring-sean-mitchell

About

The Successful Contractor is a podcast for residential HVAC, plumbing, electrical, and roofing contractors. Hosted by Bob Houchin, each episode features real contractor growth stories, hard-won business insights, and practical takeaways for building a profitable home services company.

Meet the Guest

James Wisler is the CEO of Wisler Plumbing, Heating, Cooling & Electric, based in Rocky Mount, Virginia. James grew up in the business his father started in 1986, became GM at 23, and — alongside his brother Brian — purchased the company in 2014. Under his leadership, Wisler has grown from a plumbing-only service company into a $20M multi-trade operation serving HVAC, plumbing, water treatment, and electrical across Southwest Virginia. James has been a CertainPath member since nearly the beginning and is a fixture in the peer community.

Connect

Wisler Plumbing, Heating, Cooling & Electric: https://www.wislerhomeservices.com

CertainPath: https://www.mycertainpath.com

Show Notes

The Successful Contractor Podcast is part of the CertainPath family. CertainPath is a business coaching program for residential HVAC, plumbing, electrical, and roofing contractors. For 25 years, we’ve helped contractors double their revenue, hit 20% net profit, and build teams that stay. With proven systems, professional coaching, software solutions, and a member community of 1,200+ strong — Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

LinkedIn: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

New Construction to $110M in Service: How a Family HVAC Business Survived the Recession and Scaled

CertainPath — Thu, 19 Mar 2026 00:01:00 -0500

Book a free strategy call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series — Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

$3.5 million in service revenue. A new construction company that survived the Great Recession on discipline and a war chest. And a son who'd spent summers on job sites watching his dad build something real.

RJ Magee didn't plan to build a $110 million multi-location HVAC and plumbing empire. He planned to take over his dad's company in Las Vegas. Then they sold it — and everything changed.

Sierra Air Conditioning and Plumbing in Las Vegas alone went from $13 million in 2020 to $50 million in 2025. Their comfort advisor made $500,000 last year. Flip techs clear $200K. And in Boise, they hired a bartender two weeks ago — one week of training, five for five, $18,000 average ticket.

This is a masterclass in what it actually looks like to scale a residential HVAC company — and what it costs when you don't.

In this conversation, you'll discover:

How CertainPath coaching helped Sierra grow from $3.5M in service revenue to $50M in Las Vegas alone
The 3 things RJ says took them from $3.5M to $13M — and the operational discipline behind it
How to acquire HVAC companies: market selection, what makes a good partner, and why they keep every call center local
How they changed fix-it culture shops into sales-minded organizations — without losing the team
Why RJ pays his flip manager $30 per same-day flip (and how that drives behavior better than EBITDA bonuses)
The personal loss in 2019 that finally made him build a team — and get his priorities in the right order
Their 5-year plan: $500M by 2030, 16–18 partner companies, 20% EBITDA

Whether you're at $3M trying to hit $13M, thinking about what a sale might look like, or just want to understand how a $110M HVAC operation actually runs — this one is packed.

🎧 Watch on YouTube or listen on your favorite podcast platform. Subscribe to The Successful Contractor for more interviews that move the needle.

About

Meet the Guest

RJ Magee is the President of Sierra Group, overseeing Sierra Air Conditioning and Plumbing in Las Vegas, NV along with partner locations in Boise, Denver, and Tucson. RJ grew up working summers on his father's job sites, joined the company full-time in 2010, and helped grow the service division from $3.5M to $13M before a private equity sale in 2020. Since then, he has led Sierra's Las Vegas operation from $13M to $50M while building a multi-location portfolio targeting $500M by 2030.

Connect

Sierra Air Conditioning and Plumbing: https://www.sierraair.com

CertainPath: https://www.mycertainpath.com

Show Notes

The Successful Contractor Podcast is part of the CertainPath family. CertainPath is a business coaching program for residential HVAC, plumbing, electrical, and roofing contractors. For 25 years, we've helped contractors double their revenue, hit 20% net profit, and build teams that stay. With proven systems, professional coaching, software solutions, and a member community of 1,200+ strong — Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

LinkedIn: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

How an electrician went from two vans and $10k in the bank in 2019 to $10.6 Million in revenue and 28 vans in 2026. Meet Matt Wehrle of Safe Electric & Plumbing

CertainPath — Thu, 12 Mar 2026 00:01:00 -0500

Book a free strategy call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series — Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

$400,000 in revenue. Two wrapped vans. $50,000 in unpaid taxes. That was electrician Matt Wehrle in January 2019 — sitting in an office for the first time in his life, wondering if he’d made a massive mistake.

Six years later, Safe Electric & Plumbing in Columbus, Ohio hit $10.6 million. 28 trucks. Double-digit net profit. And a plumbing division that did $2 million in its first full year. Matt’s story isn’t a slow, steady climb — it’s a masterclass in what happens when a field electrician stops doing things his way and follows a proven system.

In this conversation, you’ll discover:

• How CertainPath coaching helped one electrician grow from $400K to $10.6M in 5 years

• Starting a residential electrical business with $10K in the bank and $50K in unpaid taxes — and booking nearly 100% of calls in year one

• Adding a plumbing division to an electrical company — $2M first full year (after hiring the wrong manager first)

• Catching bookkeeper embezzlement: fake LLC, unauthorized ACH transfers, and stolen credit cards for 13 months

• His recruiting secret every contractor will steal — and why “nobody wants to work” is nothing but an excuse

• What he’d tell his 2017 self: “Drop everything else and just do THIS!”

Whether you’re an electrician thinking about adding a second trade, a contractor trying to build culture, or a business owner who’s been burned by someone you trusted — Matt’s story will hit home.

🎧 Watch now on YouTube or listen on your favorite podcast platform. And don’t forget to subscribe to The Successful Contractor for more interviews that move the needle.

About

Meet the Guest

Matt Wehrle is the owner of Safe Electric & Plumbing in Columbus, Ohio. A lifelong electrician who started his career in new construction, Matt launched his residential service company in 2019 with two vans and $10,000 in the bank. In six years, he’s grown Safe Electric & Plumbing to $10.6 million in revenue with 28 trucks, a thriving plumbing division, and double-digit net profit.

Connect

Safe Electric & Plumbing: https://safeelectricohio.com

CertainPath: https://www.mycertainpath.com

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

LinkedIn: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

ServiceTitan Is All In on CertainPath – Here’s What That Means for You

CertainPath — Fri, 20 Feb 2026 00:01:00 -0600

Book a free strategy call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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“How did I do this before?”

That’s the number-one thing ServiceTitan hears from contractors after they make the switch. And now, ServiceTitan and CertainPath are officially partnered—which means the best coaching in home services just got paired with the most powerful software platform in the industry.

In this episode of The Successful Contractor, Bob sits down with Joseph Morales and Phil Stern from ServiceTitan—recorded live at CertainPath’s Eagles’ Summit—to unpack what this partnership means for contractors, what’s new with ServiceTitan’s Pro Products, and why the AI revolution is already changing how you dispatch, market, and grow.

Joseph has spent four years on the road meeting contractors face-to-face. Phil came from 12 years at Google, where he worked on AI solutions and partnerships with brands like Wells Fargo and Ford. Together, they break down ServiceTitan’s biggest announcements—from the commercial and construction expansion to the AI-powered Dispatch Pro that’s already proving your gut instincts wrong.

What You’ll Learn in This Episode:

• Why ServiceTitan and CertainPath partnered—and why Phil says “CertainPath’s model was a perfect fit”

• The “How did I do this before?” moment—what contractors consistently say after adopting ServiceTitan

• How one contractor was spending 4 hours a day tracking time through email—and how geo-fencing automation eliminated it overnight

• Dispatch Pro: the AI tool that’s matching the right tech to the right job for profit—and proving that your “best guy” isn’t always who you think

• Marketing Pro: the most-adopted Pro Product, with smart campaigns, UTM tracking, reputation management, and AI-powered ad optimization

• Scheduling Pro: how to automate maintenance contract bookings and online scheduling—straight into your ServiceTitan dashboard

• Atlas and Titan Intelligence: ServiceTitan’s new AI-powered voice and dispatching tools

• Titan Score: how ServiceTitan grades your software usage and tells you where to expand next

• The commercial and construction expansion: why contractors who dismissed ServiceTitan as “residential only” need to take a second look

• ServiceTitan’s roofing push: the GAF partnership and growing adoption across trades

• CertainPath coach certification: 40–60 hours of training, full curriculum access, and demo accounts—so your coach knows the software inside and out

• Why ServiceTitan is “all in” on CertainPath events—not a one-and-done partnership

Whether you’re already on ServiceTitan and want to get more out of it, or you’ve been on the fence about making the switch—this episode gives you the inside track on where the software is going and how CertainPath coaching is about to make it even more powerful.

🎧 Watch now on YouTube or listen on your favorite podcast platform. And don’t forget to subscribe to The Successful Contractor for more interviews that move the needle.

Chapters:

00:00 – Meet Joseph Morales & Phil Stern, ServiceTitan

01:58 – Joseph’s Journey: From Snacks & Coffee Roasters to ServiceTitan

04:06 – Phil’s Path: 12 Years at Google to ServiceTitan

05:22 – What It’s Like Working with Contractors

08:35 – The CertainPath + ServiceTitan Partnership

10:07 – Why Coaching + Software Is a Perfect Fit

15:30 – Roofing Expansion & the GAF Partnership

17:00 – How ServiceTitan Sources Contractor Feedback

18:07 – AI Features: Atlas & Titan Intelligence

19:28 – “How Did I Do This Before?” – Contractor Feedback

20:32 – Automation That Saves You 4 Hours a Day

24:28 – Titan Score: Know Where to Grow Next

25:00 – Onboarding, Support & Dedicated Success Managers

27:45 – Technician Workflows, Forms & Photo Documentation

28:46 – CSR & Dispatch Board Value

30:00 – Route Optimization & Decentralized Dispatching

31:10 – ServiceTitan as a Retention Tool

32:20 – 200+ Built-In Reports & Custom KPIs

33:14 – Pro Products Deep Dive: Dispatch Pro

36:38 – Marketing Pro: Campaigns, UTM Tracking & AI Ads

40:35 – Smart Campaigns & Maintenance Contract Automation

41:57 – Scheduling Pro: Online Web Scheduler

43:50 – Coaching Certification: 40–60 Hours of Training

46:30 – Partner Jam: First Impressions from ServiceTitan

48:55 – “We’re All In” – What’s Next for the Partnership

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,200+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

LinkedIn: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

5 Acquisitions + Real Systems = 600% Growth | Kevin Henderson’s Story

CertainPath — Fri, 13 Feb 2026 00:01:00 -0600

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

Kevin Henderson calls himself a “forever learner.” It’s the mindset that took him from green apprentice in 1996 to owner of a $6.5 million HVAC and plumbing company—and he’s just getting started.

After 17 years working for someone else, Kevin took a leap in 2013 when a colleague offered him a small business: take it or I’m shutting it down. He talked to his wife, and the answer was simple: “I’m not getting any younger. I know how to do this.”

In this episode of The Successful Contractor, Kevin Henderson of Home Comfort Systems Heating, Cooling & Plumbing in Greenwood, SC, shares how he acquired 5 small companies, implemented real systems, and profitably grew his business by 600%. But it wasn’t all smooth—stress-related health problems forced him to stop doing everything himself and start building a real team.

What You’ll Learn in This Episode:

• How Kevin went from $1 million to $6.5 million—and why his next target is $20 million in 5 years

• The “forever learner” mindset that drives his growth—and why he reads every single day

• Why he acquired 5 small “fire sale” businesses—and it fueled leads more inexpensively than traditional marketing

• The stress breaking point that forced him to hire an operations manager—and how it freed him to focus on growth

• Why he hires technicians green: “People that are experienced, it’s kind of hard to retrain them”

• How he went from zero Google reviews in 2013 to almost 1,700 today—more than anyone in his market

• His training structure: Tech Tuesday, Sales Monday, Plumbers Thursday, Install Friday—and why “get back to basics” was last year’s theme

• How CertainPath’s SOAR program identified marketing waste ($700-800/lead on direct mail) and fixed it

• Why he added his sales guys to the daily accountability text—and how competition drives results

• The #1 number he watches: gross margin—plus overtime and callback percentages

• Why “compassionate leadership” beats yelling and screaming: “We don’t manage by pinning people up”

• His sobering reminder: “You can do $20 million and go bankrupt”—why efficiency matters more than revenue

Kevin’s story is proof that you don’t need to have it all figured out on day one. With the right mindset, the right systems, and a willingness to keep learning, any contractor can build something remarkable.

🎧 Watch now on YouTube or listen on your favorite podcast platform. And don’t forget to subscribe to The Successful Contractor for more interviews that move the needle.

Chapters:

00:00 – “I’m Not Getting Any Younger”: Kevin’s Leap into Ownership

05:22 – From $1M to $6.5M: Joining CertainPath and Setting a BHAG

09:47 – 20% Growth Every Year: The Acquisition Strategy

11:45 – Adding Plumbing: How an Acquisition Brought a New Trade

14:29 – Building the Team: Org Structure and the Operations Manager

16:02 – The Stress Breaking Point: Health Problems Forced Change

16:50 – SOPs and Systems: “If You’re Gonna Ask Every Week, Write It Down”

18:25 – Hiring Green: Why Experienced Techs Are Harder to Retrain

21:03 – Culture Index: Matching Personality to Role

25:58 – Training Structure: Tech Tuesday, Sales Monday, Install Friday

28:47 – The SOAR Program: Carl’s Fire Hose and Marketing ROI

34:03 – Marketing Evolution: Zero to 1,700 Google Reviews

36:03 – Sales Management Mastery Group: Accountability That Works

37:50 – The Numbers That Matter: Gross Margin, Overtime, Callbacks

38:20 – Call Center & Dispatching: Booking in the High 80s-90s

44:08 – Cash Flow and Financial Discipline

47:09 – Compassionate Leadership: “We Don’t Manage by Yelling”

51:45 – Kevin’s Evolution: From Doing Everything to Letting Managers Lead

53:15 – The $20 Million Vision: Efficiency, Expansion, and What’s Next

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

LinkedIn: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

About the Guest:

Kevin Henderson is the owner of Comfort Systems Heating, Cooling & Plumbing in Greenwood, South Carolina. A self-described “forever learner,” Kevin started as a green apprentice in 1996, spent 17 years learning the trade, and launched his own company in 2013. Through 5 strategic acquisitions and a commitment to real systems, he’s grown from $1 million to $6.5 million—with a goal of $20 million in the next five years. Kevin is a member of CertainPath and active in a number of its programs including: Total Access Training, The Accountability Group (TAG), Strategic Operation Action Review (SOAR), and Sales Management Mastery Group (SMMG).

Connect with Kevin:

Comfort Systems Heating, Cooling & Plumbing: https://www.homecomfortsc.com/

Cancer Survivor. Reality TV Winner. International Speaker. Contractor with 600% Growth. Meet Luke Soderling.Shape

CertainPath — Fri, 30 Jan 2026 00:01:00 -0600

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

At 33, Luke Soderling was running plumbing calls when his mom noticed a lump on his neck. Three days later, a doctor’s voicemail changed everything: stage 3 thyroid cancer.

What happened next? Luke didn’t just survive—he went on to win a Discovery Channel survival show, buy his family’s plumbing business, and grow Approve Home Services by 600% in just four years.

In this episode of The Successful Contractor, Luke Soderling of Proof Home Services in northern Minnesota shares one of the most remarkable stories we’ve ever featured. From eating caiman in the Amazon to building a thriving plumbing and electrical company an hour south of Canada, to becoming an acclaimed professional speaker, Luke’s journey proves that the mindset you build in crisis becomes the foundation for business success.

What You’ll Learn in This Episode:

• How surviving cancer at 33 reshaped Luke’s approach to life and business—and why he refuses to complain now

• Why he competed on The Wheel (Discovery Channel) and survived 60 days alone in South America after beating cancer

• The exact steps he took after buying his family business—and how CertainPath helped him hit 600% growth in 4 years

• Why “simply answering the phone” beat every competitor in his small market

• How his 14-year-old son with flyers generated $100K in leads (guerrilla marketing that actually works)

• The painful truth he avoided—“I didn’t look at the numbers because I didn’t want to know”—and how facing it fixed his electrical margins

• Why Culture Index and clear core values (“faith, family, fantastic service”) transformed his hiring

• Why he added electrical to his plumbing business—and the $100K wake-up call that proved it was the right move

• What he’s learned from Brandon Marshall’s The Lion’s Pride mentorship program

• His new BHAG: $10 million in five years

Luke’s story is part survival tale, part business masterclass, and 100% proof that with the right mindset, mentors, and systems, any contractor can build something extraordinary.

🎧 Watch now on YouTube or listen on your favorite podcast platform. And don’t forget to subscribe to The Successful Contractor for more interviews that move the needle.

Chapters:

00:00 – Stage 3 Cancer at 33: Luke’s Life-Changing Diagnosis

06:37 – How Cancer Changed His Perspective on Life

07:32 – The Wheel: Surviving 60 Days Alone in South America

10:43 – The Hardest Part of Survival (It Wasn’t the Hunger)

12:36 – From Technician to Business Owner: Buying the Family Business

15:04 – $204K to 600% Growth: The CertainPath Turnaround

17:40 – “We Had No Competitors” – The Power of Answering the Phone

19:24 – Hiring in a Small Market: Culture Index & Core Values

23:21 – Weekly Training: Meet “Gladys” the Role-Play Customer

26:07 – The Numbers Wake-Up Call: 47% Material Costs

28:27 – Cross-Selling Plumbing & Electrical with Club Memberships

31:02 – Marketing That Works: Billboards, Geo-Targeting & Flyer Walks

34:25 – Why He Added Electrical (And How It’s Going)

37:30 – Leadership Lessons: From 1 Employee to 9

41:40 – Lion’s Pride: What Mentorship With Brandon Marshall Looks Like

43:38 – The Next BHAG: $10 Million in 5 Years

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

LinkedIn: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

About the Guest:

Luke Soderling is the owner of Approve Home Services, a plumbing and electrical company in northern Minnesota. A cancer survivor, Discovery Channel survival show winner, and professional speaker, Luke has grown his business from $204K to over $1M in four years. He’s a three-time Crown Champion and member of Brandon Marshall’s Lion’s Pride program.

Connect with Luke:

Approve Home Services: https://approvehomeservices.com/

Luke’s YouTube Page: https://www.youtube.com/@LukeSoderling

Luke’s Professional Speakers Page: https://lukesoderling.com/

Why Daikin Bet Big on R-32 (And What It Means for Your Business)

CertainPath — Fri, 23 Jan 2026 00:01:00 -0600

Book a free strategy call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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What if the refrigerant decision you make today determines whether you're ahead of the curve—or scrambling to catch up five years from now?

Ben Middleton, National Sales Training Manager for Goodman, Amana, and Daikin, has spent nine years helping contractors navigate the biggest shifts in HVAC. In this episode of The Successful Contractor, Ben breaks down why Daikin chose R-32 over 454B, what that means for your business, and why the contractors who embrace change now will dominate their markets.

But this conversation goes far beyond refrigerants. Ben shares how Daikin is revolutionizing HVAC training with virtual reality—yes, actual VR headsets that eliminate distractions and boost retention. He reveals a game-changing rebate tool that finds all 2,000+ utility programs and files the paperwork for you. And he delivers a powerful message about thriving in what he calls the era of 'perma-uncertainty.'

What You'll Learn in This Episode:

• Why Daikin chose R-32 over 454B—and the real-world benefits contractors are seeing (smaller units, lower cost, proven since 2012)

• How to use Daikin's free VR training to get new techs job-ready faster

• The Daikin Energy Rebate Center—a tool that finds all available rebates and files the paperwork for homeowners

• Why the $2,000 IRA heat pump rebate is going away—and how to use that urgency to close more sales NOW

• The financing shift: why 15-year loans are now beating 0% interest (and what it means about affordability)

• Ben's 'perma-uncertainty' framework—why NOW is the time to innovate, test, and push the envelope

• Why Ben says 'the days of the cube-style unit are numbered'—and how to position yourself as the innovator in your market

• Critical advice: have 3-6 months of operating capital in the bank

Ben also hosts his own podcast, Accelerated HVAC Success, where he brings in vendors, contractors, and product managers to share what's working right now. Check it out on YouTube: https://www.youtube.com/@AcceleratedHVACSuccess

Resources Mentioned:

• R32Reasons.com - Learn why Daikin chose R-32

• HVAC Learning Campus - Free on-demand training and VR simulations

• Daikin Energy Rebate Center - Find and file utility rebates automatically

Whether you're evaluating refrigerant options, looking for better training tools, or trying to figure out how to close more sales in a tight economy—this episode delivers actionable insights you can use today.

Watch now on YouTube or listen on your favorite podcast platform. And don't forget to subscribe to The Successful Contractor for more interviews that move the needle.

Chapters:

00:00 - Meet Ben Middleton, National Sales Training Manager at Daikin

02:15 - Time Is the Biggest Barrier to Training

06:28 - Ben's Journey: From Aeronautical Engineering to HVAC Training

09:45 - The Ripple Effect of Great Training

11:41 - Accelerated HVAC Success Podcast

14:36 - Why Daikin Chose R-32 Over 454B

18:30 - R-32 Is Proven Since 2012

19:00 - Market Response to R-32

21:55 - The Financing Shift: 15-Year Loans vs 0% Interest

23:26 - Daikin's Core Value: Absolute Credibility

26:37 - The Days of the Cube-Style Unit Are Numbered

27:50 - Daikin's Training Resources & HVAC Learning Campus

30:50 - The Daikin Energy Rebate Center

31:20 - The $2,000 Heat Pump Rebate Is Going Away

33:49 - VR Training: The Magic School Bus for HVAC

37:15 - Why Retention Is Higher in VR

40:13 - Perma-Uncertainty = Innovation Opportunity

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

LinkedIn: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

How Contractors Grow Through the Hard Stuff | Brandon Marshall

CertainPath — Tue, 13 Jan 2026 08:44:02 -0600

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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Brandon Marshall knows leadership in the trades isn’t just about KPIs and schedules — it’s about people. And people bring stress, purpose, and pressure with them every day.

As the Transformational Leadership Mentor with CertainPath, Brandon has worked with countless contractors to help them grow not just as professionals, but as human beings. In this conversation, he shares how leaders in home services can learn to manage stress, lead with purpose, and build lasting cultures that truly pour into others.

• Why most contractor stress doesn’t come from the job
• How to build “mini leaders” who multiply your culture
• Why accountability without leadership never works
• How to create a team culture that runs deeper than systems
• What Brandon learned about leadership from the pulpit to the trades
• Why Lion’s Pride was built — and what it’s doing for service leaders

If you’re a contractor who feels the weight of leadership, this conversation will speak directly to you.

What You’ll Learn in This Episode:

• How to identify the real source of stress on your team
• What it means to “pour into” people as a home service leader
• Why culture is like a river — and how to shape its flow
• The power of mentoring vs. managing
• Why Brandon believes leadership is a calling, not a role

Want More Support Growing Your Business?

When you join CertainPath, you’re not just getting coaching and training. You’re getting access to our Partner Network—120 vendor partners, including solutions like Reins, offering exclusive discounts and rebates on the tools and services you’re already using.

Last year alone, our members earned back over $10 MILLION in rebates.

That’s more cash in your business—and more partners helping you grow, profit, and scale.

Book your free Discovery Call to learn how we can help you level up: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

Chapters

TBD

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

How Kelson Carter Built an $11M Plumbing Company Debt-Free

CertainPath — Fri, 19 Dec 2025 00:01:00 -0600

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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Kelson Carter built an $11M plumbing company — without ever offering HVAC or taking on debt. And he’s done it while only 35 years old.

As a third-generation plumber and owner of Carter’s My Plumber in Indianapolis, Kelson has taken bold, focused action to grow fast and profitably. In this episode, he shares how he:

Grew a plumbing-only company to $11M, completely debt-free
Branded his business around water heaters and a $500 guarantee
Closes 60% of water heater sales over the phone
Trains every week and manages his team daily with KPIs
Promotes future leaders, not just top-performing techs
Uses specific systems to scale with structure and confidence

If you're a plumbing contractor ready to grow without chaos — this one's for you.

What You’ll Learn in This Episode:

The water heater sales strategy that changed Kelson’s business
Why “guys with bills” are his best hires
How to create team-wide accountability through leadership
The value of weekly training and daily coaching
Why CertainPath has been key to staying consistent while scaling fast

Want More Support Growing Your Business?

Last year alone, our members earned back over $10 MILLION in rebates.

That’s more cash in your business—and more partners helping you grow, profit, and scale.

Book your free Discovery Call to learn how we can help you level up: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

Chapters

TBD

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

$0 to $21M: How Brett Hadley is Growing a Great Company—and Great Humans

CertainPath — Fri, 12 Dec 2025 00:01:00 -0600

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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How do you grow a home services company to $21 million in revenue—and still stay true to your values?

In this episode, Bob Houchin sat down with Brett Hadley, president of Mountain Home Services in Ogden, Utah. Brett shares how he:

Navigated a major company merger
Rebuilt his team’s culture from the ground up
Built a high-performing business by hiring for character, not just skill

You’ll hear how he overcame marketing breakdowns, aligned two companies into one mission, and scaled sustainably—all while developing leaders and “great humans” along the way.

This is a must-listen for any contractor who wants to grow without losing what matters most.

What You’ll Learn in This Episode:

How Brett helped scale Mountain Home to $21M in revenue
His strategy for merging companies while protecting team culture
Why “humble, hungry, and smart” beats any resume
How to lead through marketing chaos and operational setbacks
Systems and leadership habits that make scaling sustainable
What’s next for Brett and Mountain Home Services

Want More Support Growing Your Business?

Last year alone, our members earned back over $10 MILLION in rebates.

That’s more cash in your business—and more partners helping you grow, profit, and scale.

Book your free Discovery Call to learn how we can help you level up: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

Chapters

TBD

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

How Smart Contractors Lock in Their Top Employees with Phantom Equity

CertainPath — Fri, 21 Nov 2025 00:01:00 -0600

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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What if you could retain 94% of your key employees—without giving up a single share of equity?

In this episode, we sit down with Chris Buttenham, Co-Founder of Reins, a game-changing platform that helps home service contractors create performance-based incentives like phantom equity and profit sharing—without the complexity, confusion, or legal risk.

Reins makes it dramatically easier to set up and manage profit-sharing plans—giving you a powerful way to reward performance without getting buried in spreadsheets or back-end admin. Whether it’s short- or long-term incentives, Reins handles the heavy lifting so you can focus on running your business.

Chris shares how growing up in a contractor household inspired him to tackle one of the industry’s toughest challenges: employee retention. You’ll learn how the most forward-thinking contractors are locking in their top techs and leaders—while keeping full control of their businesses.

🔑 What You’ll Learn in This Episode:

Why traditional equity doesn’t work for most contractors
How phantom stock creates buy-in without ownership
Why profit sharing is powerful—and how Reins makes it easy
The incentive system behind 94% employee retention
How to align your team without giving up equity
Real-world examples of contractors using this strategy today

💼 Want More Support Growing Your Business?

Last year alone, our members earned back over $10 MILLION in rebates.

That’s more cash in your business—and more partners helping you grow, profit, and scale.

Book your free Discovery Call to learn how we can help you level up: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

How Leadership, Training, & Systems Took Ongaro & Sons to $40M | with CGO Nick Hartman

CertainPath — Fri, 14 Nov 2025 00:01:00 -0600

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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What does it take to grow a home service business to $40 million—without chasing headcount or cutting corners?

In this episode, Nick Hartman, CGO at Ongaro & Sons, shares how a relentless focus on leadership, training, and accountability helped the company scale across HVAC, plumbing, and electrical. From record-breaking margins to life-changing employee outcomes, this is a playbook for contractors who want to grow the right way.

Whether you're leading a $2M shop or managing multiple trades, you’ll walk away with clear, proven strategies to elevate your team, improve operations, and build a people-powered company that lasts.

🚀 What You’ll Learn in This Episode:
• How Ongaro & Sons grew to $40M by developing leaders at every level
• The systems behind 25% net profit and $1.7M+ months in HVAC
• Why growing your people can unlock exponential company growth
• The impact of growth plans—from new homes to reunited families
• How to lead managers so they lead their teams
• What it looks like to scale HVAC success into plumbing & electrical
• The role of trust, training, and communication in high-performing teams
• How culture drives results—and breaks sales records

💡 This is how you scale with intention. This is how you build something that lasts.

💡 Want insider strategies from operators like Nick Hartman?

CertainPath members get access to leaders like Nick at our twice-annual Expos—where contractors come to learn, level up, and lead.

Chapters

TBD

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Adapt or Die: AI & Content Marketing for Contractors with Marcus Sheridan

CertainPath — Fri, 31 Oct 2025 00:01:00 -0500

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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What do you do when your business is on the brink—and you’re out of options? If you’re Marcus Sheridan, you lean all the way into your buyer, start answering the tough questions no one else will touch, and transform your company into a national brand.

Marcus is the author of They Ask, You Answer and Endless Customers, a globally recognized speaker, and a partner in multiple companies. But his journey began in the trenches—saving a struggling pool company in the wake of the 2008 crash by becoming radically transparent and customer-obsessed.

In this no-fluff interview, Marcus shares exactly how home service contractors can grow faster, gain trust, and dominate their market using content, video, and AI. Whether you're a one-truck operation or a $100M business, these insights will help you level up—fast.

🚀 What You’ll Learn in This Episode:
• How Marcus saved his pool business from bankruptcy with content
• Why most contractors still don’t talk pricing—and how it’s costing them
• What the “Big 5” questions are—and why you must answer them
• The easiest way to start creating high-impact content TODAY
• Why “communion, not charisma” is the key to winning over homeowners
• How to use video and AI tools to scale trust and authority
• The mindset shift that separates great contractors from good ones
• Why training your team to think like buyers changes everything
• How to make complex services simple—and close more work

Doctor Electric: $600K to $2M, 15% Profit, & 100% Debt-Free

CertainPath — Fri, 17 Oct 2025 00:01:00 -0500

How do you take an electrical company from a basement startup to $2 million in revenue, earn 15% net profit, and do it all completely debt-free — in just two years?

Meet Mory and Clarissa Belle, founders of Doctor Electric in Lexington, Kentucky, and CertainPath members who did just that.

In this episode of The Successful Contractor, the Belles share how they went from burned out and overwhelmed to thriving business owners with a clear plan, powerful systems, and a rock-solid partnership — thanks to CertainPath. You’ll learn how they scaled quickly, made key strategic changes, and built a company that reflects their values and vision.

Whether you’re in HVAC, plumbing, electrical, or roofing, this story will inspire you and show you how fast success can happen when you follow a proven path.

🚀 What You’ll Learn in This Episode:
• How Doctor Electric scaled from $600K to $2M in just 2 years
• Why 15% net profit was the non-negotiable benchmark
• How they launched debt-free (and why that mattered)
• Why they left new construction for residential service
• The CertainPath tools that gave them clarity and confidence
• How they added a service fee—and saw conversion rates rise
• Why SOPs and training allowed them to scale without chaos
• How Profit Day changed their business perspective
• The power of community—and what it meant to “not be alone”

💡 Ready to grow your contracting company with confidence?
Watch now to discover how Doctor Electric did it—and how CertainPath helped make it possible.

$1.5M to $58M: Call Center Secrets That Scale Home Services

CertainPath — Fri, 10 Oct 2025 00:01:00 -0500

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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What does it take to grow a home service company from $1.5 million to $58 million — and keep customers happy every step of the way? It all starts in the call center. Meet Missy Jones, senior coach at CertainPath, and one of the nation’s top experts in call center operations, culture, and leadership.

In this episode of The Successful Contractor, Missy reveals the call center secrets that scale home service businesses in HVAC, plumbing, electrical, and roofing. From coaching call center reps to building the right culture, to tracking KPIs and avoiding costly dispatch mistakes — Missy shares what she’s learned helping thousands of contractors transform their businesses.

Missy’s story and strategies are packed with insights every contractor, service manager, and home service business owner can use right now…

🚀 What You’ll Learn in This Episode:
• Why the customer relationship starts in the call center, not in the field.
• The biggest mistakes contractors make in call centers (and how they cost millions).
• How to properly train and coach call center reps — and why consistency matters more than scripts.
• The overlooked step that can dramatically increase customer satisfaction and prevent bad reviews.
• Why being booked two weeks out isn’t a good thing — and how dispatching mistakes destroy profits.
• The KPIs that make or break a call center, and how to track them effectively.
• How outbounding (done right) fills the board and keeps techs busy year-round.
• Why AI alone fails in call centers, and how to balance technology with people.
• Leadership lessons: from granting your team the permission to fail to building a culture of accountability and growth.
• How consistency in coaching and culture creates multi-million-dollar contracting success.

Whether you’re an HVAC contractor, plumber, electrician, or roofer, Missy’s insights will help you stop losing calls, boost customer satisfaction, and scale your business with confidence.

📈 Ready to learn how to transform your call center into a profit center — and grow your contracting business? Watch now and discover the systems, strategies, and leadership lessons that take home service companies from struggling to thriving.

$1M in Plumbing Sold & Installed with ZERO CALLBACKS – How Henry Glasset Did It

CertainPath — Fri, 19 Sep 2025 00:01:00 -0500

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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What does it take to sell and install over $1 million in plumbing work in just one year… with zero callbacks? Meet Henry Glasset, senior technician and plumbing supervisor at Apollo Plumbing in Marysville, WA. In this episode of The Successful Contractor, Henry shares his journey from fast food jobs to becoming a million-dollar plumber known for flawless work, exceptional customer service, and mentoring the next generation of techs.

Henry’s story is packed with insights every plumber, service technician, and home services business owner can learn from:

🚀 What You’ll Learn in This Episode:

How Henry transitioned from construction plumbing to service plumbing — and why he never looked back.
The sales process that helped him sell & install $1M in plumbing jobs while maintaining perfect quality.
Why “no pressure sales” and educating customers builds long-term trust (and bigger tickets).
The role of plumbing inspections in uncovering hidden problems — and creating win-win solutions.
How one small service call turned into a $25,000 job through awareness, not upselling.
The keys to building confidence so customers see you as the expert they can trust.
Why training, role-playing, and self-education are essential to becoming a top-earning plumber.
Henry’s philosophy on mentoring other plumbers and creating a culture of shared success.
How Apollo Plumbing’s positive, growth-focused culture helps techs succeed.

Whether you’re in plumbing sales, home service management, or just starting in the trades, Henry’s story will inspire you to set higher goals, serve customers with integrity, and build a reputation that lasts.

📈 Ready to learn how to grow your plumbing career or company? Watch now and discover how to combine sales skill, service excellence, and a customer-first mindset to achieve million-dollar results.

Chapters

TBD

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Dustin Burnham: $22.7M in HVAC Sales as a Tech in a Small Texas Town

CertainPath — Fri, 29 Aug 2025 00:05:00 -0500

Book a free Discovery Call to see how we can help you hit your goals and beyond: https://go.mycertainpath.com/meetings/certainpath/mkt?uuid=bbda8bca-e3ab-4abf-9b23-3a13526dcb77 or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

Ceiling Fans to $20K Projects: Tim D’Entremont’s Proven Electrical Sales Process

CertainPath — Fri, 22 Aug 2025 00:05:00 -0500

Book a free strategy call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

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Transforming a $300 ceiling fan call into a $10,000+ project doesn’t happen by accident — it takes skill, strategy, and a deep commitment to educating homeowners. Tim D’Entremont, a three-time Crown Champion and service electrician at Dawson’s Electric & Air in Fuquay-Varina, NC, has mastered that art. In this episode of The Successful Contractor, host Bob Houchin dives deep into Tim’s approach to diagnosing, educating, and guiding customers toward meaningful electrical upgrades — all without the hard sell.

Tim shares how his journey from Boston’s high-rises to North Carolina homes shaped his understanding of value, trust, and communication. More importantly, he unpacks his step-by-step process for running service calls that consistently close big projects while keeping customers happy and loyal.

In this conversation, you’ll discover:

How to prepare mentally and strategically for every service call.
The importance of earning the right to discuss upgrades beyond the initial call reason.
How Tim uses open-ended questions to uncover customer needs and priorities.
His approach to building value before presenting diagnostic fees or large project options.
Why “planting seeds” throughout the call leads to smoother, higher-ticket closes.
Tim’s soft selling strategy that keeps customers engaged without feeling pressured.
How he handles price objections and reframes them into opportunities.
The role of trial closes and roadmap selling for large, multi-phase projects.
Insights on training and coaching electricians to deliver exceptional service.
How Tim leverages call-by-call management and real-time coaching to grow his team’s success.

Whether you’re a business owner, a service electrician, or simply looking to improve your sales approach, Tim’s insights will help you turn everyday service calls into profitable, trust-building opportunities.

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

How TJ Romans Wins in Plumbing Sales Without Pressure

CertainPath — Fri, 15 Aug 2025 00:05:00 -0500

TJ Romans didn’t just sell $800,000 in plumbing work last year—he installed it, too.

That kind of performance doesn’t come from pressure tactics or slick sales lines. It comes from trust, education, and a clear process that empowers homeowners to say yes with confidence.

In this episode, TJ breaks down exactly how he earns that trust—and consistently turns routine calls into big-ticket installs.

You’ll learn how he:

Sold and installed $800K in plumbing by keeping it simple and putting the homeowner first
Navigates high-risk stoppage calls with a single sentence that protects both him and the company
Uses inspections as an educational moment—not a scare tactic—and builds options around what homeowners care about
Handles objections with empathy, especially on calls involving remodeled bathrooms or builder-grade fixtures
Structures his calls by focusing first on what the customer noticed—then smoothly introduces additional value
Builds urgency the right way—backed by visuals, facts, and clear explanations
Avoids chasing every potential upgrade and instead controls the call with purpose

TJ also shares how he mentally resets after tough calls, stays consistent with his approach, and trains newer techs to focus on the long game—not the quick close.

This isn’t a high-pressure sales training—it’s a real conversation with a high-performing technician who genuinely wants to help people. And that mindset? It sells.

If you're in plumbing sales—or manage people who are—this is the kind of episode that can change your approach for the better.

🎧 Watch now on YouTube or listen on your favorite podcast platform. And don’t forget to subscribe to The Successful Contractor for more interviews that move the needle.

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Lock In Customers, Reduce Risk, and Increase What Your Business Is Worth with Warranties

CertainPath — Thu, 31 Jul 2025 00:00:00 -0500

Boost revenue. Build loyalty. Increase what your business is worth.

That’s exactly what Kevin Thornton of JB Warranties unpacks in this can’t-miss episode of The Successful Contractor.

Host Bob Houchin sits down with Kevin—VP of Dealer Business Services—for a high-impact conversation full of strategic insights for contractors who want to scale smarter. Kevin explains why warranties aren’t just an upsell—they’re a business tool that drives profitability, deepens customer relationships, and increases valuation when it’s time to sell.

🎯 In this episode, you’ll learn:

How warranties can increase closing rates and average tickets
Why self-insuring could actually be hurting your business
The legal and financial risks contractors face when not using third-party coverage
What private equity firms look for in a buyout—and how warranties fit into that
How offering warranties leads to lifetime customer value and referrals
What the JB360 platform is doing to simplify claims and boost contractor margins
The importance of training and onboarding in making warranties profitable
Real-world examples of contractors who earned 7-figure exits thanks to strategic warranty use

Kevin also opens up about his personal mission to serve the trades—how his father’s legacy and his own SaaS background led him to build tools and programs that help contractors not just survive, but thrive.

Whether you’re looking to grow, stabilize, or position your business for a future sale, this episode will show you how warranties are more than just protection—they’re power.

📈 Don’t miss this powerful conversation. Watch now and learn how to put your business on a certain path to success.

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

$30M HVAC Sales, 78% Close Rate – From Small-Town Idaho?! Cody Kropp

CertainPath — Fri, 25 Jul 2025 01:00:00 -0500

$30 Million in HVAC Sales. 78% Close Rate. Population: 75,000. That’s Cody Kropp’s reality—and he’s doing it all in rural Idaho.

In this powerhouse episode of The Successful Contractor, Bob Houchin digs deep with one of the most consistent and impressive closers in the industry. Cody’s 15-year journey from oil-change tech to $30M HVAC titan is packed with street-smart wisdom, mindset gold, and killer sales tactics that actually work.

🔥 You’ll hear:

How Cody went from changing oil in Alaska to closing over $30M in career HVAC sales
The exact conversation strategy that keeps his close rate above 78%
How to win trust fast—without a script, without pressure
The reason he refuses to pre-judge or research homeowners—and why it boosts sales
His pre-call ritual to get in the zone (spoiler: it involves gas-station hot dogs and AC/DC)
How to deliver $30K price tags without flinching—and actually get them signed
The “leave and lose” rule that every salesperson needs to understand
What to say when you're too expensive—and still walk away with the deal
How he resets after hard calls and avoids sales burnout
Why he believes who you work for is just as important as what you sell

Whether you’re new to the trade or gunning for that next level, this episode is pure fuel. Cody brings the real talk and proven tactics that close deals—no fluff, no theory, just results.

📈 Don’t forget to like, comment, and subscribe for more straight-shooting sales insights from the trades’ best.

Book a free strategy call to see how we can help you hit your goals and beyond: https://bit.ly/3TvGiNW or call us at: (214)-453-1591

🔗 Grab our FREE resource: The Foundation Series, Real strategies to build a business that runs (and grows) without chaos: https://bit.ly/3Yqzow5

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Shiloh Gill’s $835K Electrical Sales Year—Every Dollar Sold & Installed

CertainPath — Thu, 10 Jul 2025 05:00:00 -0500

$835,000. One technician. One truck. All sold and installed. At just 26 years old, Shiloh Gill of Cool Hand Electric is already a two-time Crown Champion. In this episode, he reveals how he built a repeatable, scalable sales process that led to $835K in electrical sales—all while running the work himself.

A former real estate hopeful from Brazil, Shiloh shares the mindset, systems, and daily practices that turned a motivated young man into one of the nation’s most effective residential electricians.

In this episode:

🚚 How Shiloh builds trust on every call—before even ringing the doorbell
🧠 “Clarity is kindness”: His approach to diagnostics, courtesy inspections, and upsells
💬 Turning objections into decisions with simple questions—not pressure
📊 Why tracking goals weekly transformed his consistency and focus
🛠 The exact training, call flow, and mentorship that prepped him to perform solo
👨‍👩‍👧 How family and company culture fuel his professional discipline
💸 Price conditioning, payment plans, and how he closes with confidence
🔥 Why he includes generator options—even on a simple ceiling fan call

Shiloh breaks down his proven method to educate homeowners, present multiple options, and sell safety and value—without the hard sell. His tools? Intentionality, empathy, structure—and a deep belief in delivering more than just fixes.

Whether you’re an owner, service manager, or tech, this episode delivers real-world strategy and mindset lessons to elevate your team and your revenue.

Don’t miss how this humble, driven 26-year-old Crown Champion earned every penny of $835K—one great customer experience at a time.

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Top HVAC Contractors REACT to Tariffs and Refrigerant Changes!

CertainPath — Fri, 27 Jun 2025 05:00:00 -0500

Tariffs and refrigerant changes are hitting HVAC contractors hard—costs are rising, inventory is tight, and homeowners are hesitant. If your techs, salespeople, and CSRs are all saying something different—or worse, using fear without facts—you’re losing trust and sales.

In this fast-paced, high-impact interview, CertainPath coaches Miki Stone and Esti Jaacovi share what successful HVAC companies are doing right now to thrive in this uncertain environment.

✅ Control the message before your team creates confusion
✅ Train every part of the call—not just objection handling
✅ Speak with empathy, not panic—even when prices go up
✅ Use data-backed scripting to build trust and urgency
✅ Offer financing early, often, and with confidence
✅ Run tighter operations while protecting your margins

Whether you're running a $1M or $100M shop, the fundamentals are the same: clear communication, smart training, and consistent leadership.

If you want your HVAC business to grow during a downturn, this episode is your playbook.

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

From Rookie to Roofing Rockstar: Logan’s $4M Sales Journey

CertainPath — Sat, 14 Jun 2025 05:00:00 -0500

Logan Cysiewski is a top-performing roofing sales professional with Krumm Exteriors in New Richmond, Wisconsin. He’s rewriting the rules on how to win jobs—and win big. From earning the trust of homeowners to mastering CertainPath’s proven sales process, Logan breaks down exactly how he’s sold over $4 million in just a few short years… all without ever being "salesy."

Whether you’re a rookie in home services or a seasoned veteran looking to sharpen your edge, this conversation is packed with real-world takeaways that will elevate your approach and boost your results.

Here’s what you’ll learn in this episode:

How Logan used CertainPath training to launch a wildly successful career in roofing sales
Why building clear options instead of hard-pitching earns more trust—and more contracts
Logan’s mindset when walking into a home for the first time (and how he wins rapport instantly)
The way he handles price objections by comparing competitive bids without trash-talking
The one sales process nugget that changed everything for him
Why presenting multiple options leads to bigger average tickets
How he handles full system replacements with confidence, not pressure
A behind-the-scenes look at the Kanga Care Club and why it works
Why Logan believes you should “never close the job before you walk in the door”
The importance of following a consistent process—and how it actually frees you to be yourself
Logan’s take on financing, how to frame it, and why it helps homeowners make faster decisions
What happened when he started revisiting his training again (and how his numbers responded)
His advice to new techs and sales reps on how to build confidence fast
The mindset shift that helped him go from “just helping out” to being a sales powerhouse

Whether you’re in HVAC, plumbing, or roofing, this episode is a must-listen for anyone who wants to learn how to sell with integrity—and win more jobs by simply doing things the right way.

Watch now and discover how Logan became one of the best in the business.

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Want to Sell & Install $4M in Plumbing? Listen to a 5-Time Sales Crown Champion

CertainPath — Fri, 06 Jun 2025 05:00:00 -0500

Jason Barbee is a plumbing technician who didn’t just sell — he installed nearly $1M in residential plumbing last year. Even more impressive, Jason is a 5-time Plumbing Sales Crown Champion; he’s 26 years old and already sold & installed over $4M in residential plumbing in his short career.

From humble beginnings helping his future father-in-law lift water heaters, to dominating full-service residential calls today, Jason shares the real story behind his rise — and the mindset shifts that changed everything.

In this episode, you'll hear:

How Jason builds trust on every call — and turns “quick fixes” into whole-home inspections
Why he never solves the problem before he arrives — and how that helps him keep his mind open
His secrets to handling drain cleaning calls like a superhero (and turning panic into profit)
The role of empathy, education, and options in what some call “upselling” — but Jason calls “doing the job right”
How following the CertainPath 6-step process helped skyrocket his KPIs from $16K to $404K in less than a year
Jason’s favorite lines for introducing water heater replacements — even when that’s not why he was called
His unique strategy for earning customer permission to inspect and price the entire home’s plumbing system
Why training, role-playing, and DISC profiling are non-negotiables in his shop’s daily culture
How financing and well-structured options helped close $10K–$15K+ jobs with less resistance
What younger techs can do TODAY to start writing their own ticket to success — no shortcuts, just clarity

If you’re a service tech, manager, or business owner, this is a masterclass in modern residential plumbing service — packed with actionable takeaways and honest insights from someone who’s doing it at the highest level.

Don’t miss this inspiring, practical conversation with one of the industry’s top performers.

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

From Addiction to $4K Average Tickets: Blayne Ippolito’s Electrical Sales Playbook

CertainPath — Sat, 24 May 2025 05:00:00 -0500

Blayne Ippolito went from addiction and homelessness to managing a team of high-performing electricians and selling and installing over $680K in residential electrical work with $1M in his sites this year. His journey is raw, powerful, and packed with lessons for anyone in the trades.

In this episode of The Successful Contractor, Blayne opens up about the pain that shaped him—and the purpose that drives him today. Now a sales manager with MZ Electric in Littleton, Colorado, Blayne trains his techs five days a week, blends emotional intelligence with process, and closes jobs with $4,000 average tickets. But what really sets him apart is how he leads with service, connection, and trust.

You’ll learn:

How Blayne’s early life and recovery shaped his mission in the trades
His approach to consultative sales that build massive trust with homeowners
Why presenting tiered pricing options builds credibility—and increases close rates
How he eliminates objections early using CertainPath’s StraightForward Pricing Guide
What it means to be a friend first, electrician second in a customer’s home
His mindset tools for resetting between calls, including gratitude and meditation
The emotional training sessions he runs on Wednesdays—including one centered on the phrase “Justify Your Existence”
Why fear is the biggest sales killer—and how techs can beat it
The story of a homeowner who cried reading his bio—and trusted him over a cheaper bid
What it takes to move from technician to trusted leader of a service team

Blayne’s story isn’t just about closing big tickets. It’s about becoming the kind of person others believe in. Whether you’re a tech, a leader, or someone just looking to find more meaning in your work—this is a conversation you won’t forget.

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Meet the Pastor Dominating HVAC Sales: $3.5M Closed at 64%, Working Only 3 Days a Week

CertainPath — Sat, 17 May 2025 05:00:00 -0500

Jared Dean isn’t winging it — he’s a master HVAC sales tactician. With over two decades in the industry, Jared has developed a precise, proven process that earns trust, overcomes objections, and closes premium HVAC systems at a staggering $25K average ticket with a 64% closing percentage.

Jared works just three days a week in the field, serves full-time as a pastor, and still sold $3.5 million last year. In this conversation, he opens up his playbook — step by step.

What you’ll walk away with:

The first 10 minutes that make or break the sale — Jared’s subtle script to uncover decision-makers and secure time commitment without pressure.
How to “price-condition” like a pro — Set the stage for high-ticket HVAC sales without triggering objections.
The four-option close that boosts average ticket and drives confident, fast decisions.
How storytelling + strategic vulnerability generate instant trust (and eliminate hard closing).
What to say after they say “yes” — Jared’s post-sale move that slashes cancellation rates.
The 5-minute habit that separates amateurs from elite sales pros — and accelerates long-term mastery.

Jared proves you don’t need to work 60-hour weeks or be a natural-born closer to dominate in residential HVAC sales — you need a system, heart, and the discipline to follow through.

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

$8.7M HVAC Sales System EXPOSED: Sean Mitchell’s 88% Close Rate Blueprint (Full In-Depth Breakdown)

CertainPath — Fri, 02 May 2025 05:00:00 -0500

Back by overwhelming demand, Sean Mitchell returns to The Successful Contractor — and this time, he’s not holding anything back.

👉 Missed Sean’s first appearance? That episode took the HVAC world by storm — racking up views and igniting conversations across the trades. Before you dive into this one, go watch Part 1 and see where it all began. But make no mistake — this is the episode everyone’s been waiting for.

In this 2-hour masterclass, Sean lays out his entire sales process — from first call to final close — and shows you exactly how he closed almost $8.7 million in residential HVAC sales at an insane 88% closing rate.

Inside the Episode — Sean Mitchell’s Complete HVAC Sales System:

The Sales Strategy Begins Before the Doorbell Rings: Why Sean listens to CSR calls to decode the customer’s personality, tone, and expectations before stepping foot on-site.
"Reading the Pause": How a simple “hello” reveals your customer’s emotional state — and how Sean adapts his energy to match it.
The Pre-Call Energy Transfer: Why smiling through the phone changes everything, and how to set the emotional tone before the first knock.
Owning the Doorstep: The exact script Sean uses to redirect the “just go to the furnace” objection and instead guide the customer to the kitchen table.
The Psychology of the Sit-Down: Where Sean sits, how he positions himself, and why your posture can make or break the sale.
Setting the Stage with the Comfort Survey: The specific questions Sean uses to uncover pain points, expose hot buttons, and pre-close the deal.
Building Solutions With the Homeowner: How Sean “Chipotle-style” custom-builds systems in real-time, creating buy-in, trust, and excitement.
Couples Dynamics, Decoded: The subtle language cues that reveal the true decision maker — and how to guide the conversation without alienating either party.
Anchoring High-Ticket Offers: Why Sean always drops the $25K anchor early, and how it makes the actual price feel like a bargain.
Turning Objections into Momentum: The “two-option close,” how to handle the “I need to think about it” pause, and why Sean never sells systems — he sells appointments.
Creating Real Urgency (Without Pressure): The LEVER method and why people are more driven by fear of loss than desire for gain.
From Presence to Paperwork: How Sean paints the post-sale picture so vividly that the signature feels like a foregone conclusion.
The 4 Pillars of Value: Connection, Credibility, Customization, and Convenience — and how to build them into every sales call.
The Mindset of Mastery: Why Sean competes with no one but himself — and how his upbringing and mentors shaped his unstoppable work ethic.

Whether you’re a comfort advisor, CSR, tech, or owner — this episode is your roadmap to bigger closes, stronger relationships, and a business that grows on intention, not pressure.

🚀Iff you’re ready to grow your business the right way, visit CertainPath.com

Show Notes

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

How Michael Zeller Changed Thousands of Lives — Including Yours

CertainPath — Fri, 25 Apr 2025 09:10:34 -0500

In this powerful episode of The Successful Contractor, host Bob Houchin sits down with retiring coach, trainer, and mentor Michael Zeller — a man who’s impacted thousands of lives through his 40-year career in business, leadership, and service. This isn’t just a retrospective. It’s a masterclass in life and business.

From growing up in a working-class Long Island family to building a body shop, scaling through Enterprise Rent-A-Car, and eventually becoming one of the most beloved coaches at CertainPath, Michael shares the pivotal moments, lessons learned, and wisdom earned through decades of doing the hard work — and helping others do it better.

This conversation is filled with emotion, honesty, and insight that every contractor — from business owner to technician — needs to hear.

In this episode, you’ll learn:

· The values Michael’s parents instilled that shaped his lifelong work ethic

· Why he walked away from his own business to take a trainee position — and never looked back

· The power of staying humble and becoming a student, even after success

· What makes a great manager — and why most owners get it wrong

· The true reason great employees leave… and what to do to keep them

· How to coach your team instead of bossing them around

· The “cotton candy” of Michael’s career — and what lights him up

· Why your team needs opportunity — and how giving it builds loyalty

Michael’s story is full of teachable moments, humor, and heart. If you’ve ever struggled with leadership, building culture, or wondering if you’re really making a difference, this episode is for you.

It’s not just a farewell. It’s a roadmap. And it’s one you’ll want to revisit again and again.

“We love you, Michael, and there’s nothing you can do about it.”

Watch the full interview now on The Successful Contractor YouTube channel. And to build your own successful home service business, visit CertainPath.com

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

From $500M in Sales to Training the Best: Lessons from a Top Industry Leader

CertainPath — Fri, 11 Apr 2025 05:00:00 -0500

In this episode of The Successful Contractor, host Bob Houchin sits down with Carl DiBene, the Director of Training at CertainPath, to uncover game-changing strategies for running a profitable home services business. With decades of experience—including managing $500M in sales at one time—Carl shares hard-earned lessons and proven tactics to help contractors succeed.

🔹 The $500M Sales Mindset: Learn how Carl helped scale massive home service businesses and what takeaways you can use today.
🔹 Are You Tracking the Right KPIs? The surprising metric that could be the key to unlocking your next level of growth.
🔹 Dispatcher Training That Actually Works: How to turn your call center into a profit center.
🔹 Why Many Home Services Businesses Struggle with Gross Margin & Revenue Swings: The hidden mistakes costing you money.
🔹 How to Structure Performance Pay for Techs & Managers: Motivate your team without breaking your bottom line.
🔹 The One Training Routine That Transforms Sales Performance: If you’re not doing this every Monday, you’re leaving money on the table.
🔹 Finding & Grooming the Right Leaders for Your Business: Why promoting the wrong person can destroy your team.

Carl’s insights aren’t just theory—they’re real-world strategies used by top-performing contractors. Whether you're a small business owner or managing multiple locations, this episode is packed with actionable advice you can apply right now to increase sales, improve efficiency, and build a high-performing team.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Digital Marketing for Contractors: What You’re Doing Wrong (and How to Fix It!) with Josh Moran of VitalStorm

CertainPath — Fri, 21 Mar 2025 05:00:00 -0500

In this episode of The Successful Contractor, host Bob Houchin sits down with Josh Moran, Founder & CEO of VitalStorm, a premier digital marketing agency for the home services industry. If you’ve ever felt lost in the world of search marketing—wondering where your money is going and why your ads aren’t converting—this episode is for you!

Josh shares hard-earned insights from years of helping contractors maximize their digital presence, grow their revenue, and avoid costly marketing mistakes. Whether you’re a small business owner just starting out or a multi-million-dollar contractor looking to refine your strategy, this conversation is packed with valuable takeaways.

What You’ll Learn in This Episode:

· Demand Capture vs. Demand Creation – Why understanding this difference is the key to smarter marketing investments.

· SEO vs. PPC – Which strategy gives you the best ROI, and how should you balance both?

· The Hidden Costs of Switching Agencies – What contractors need to know before making a move.

· Why Digital Ads Fail – The biggest mistakes contractors make with paid search and how to fix them.

· How to Adjust Your Search Marketing as You Grow – When to expand, where to allocate budget, and how to scale up effectively.

· YouTube & TikTok for Contractors? – How video marketing fits into your digital strategy and what actually works.

· AI & The Future of Search Marketing – Will homeowners find plumbers through ChatGPT instead of Google? Josh explains what’s coming next.

· Why CertainPath Members Have an Edge – How being part of CertainPath makes it easier to execute a winning marketing strategy.

Josh also shares his unique journey from working in the trades to running a top-tier marketing firm—and why his deep understanding of the contractor mindset gives him an advantage in the digital space.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

How Canvassing & Smart Marketing Grew Integrity Home Exteriors to $14.5MM

CertainPath — Fri, 14 Mar 2025 05:00:00 -0500

n this episode of The Successful Contractor, host Bob Houchin sits down with Austin Rohleder, Marketing Director at Integrity Home Exteriors, to break down how they grew from a $6.8MM business in 2019 to peaking at $14.5MM. From digital marketing to canvassing to TV ads, Austin shares his insights into what works—and what doesn’t—for home service companies looking to scale.

Key Takeaways from This Episode:

The Growth Story: How Integrity Home Exteriors nearly doubled in size in just a few years.
Canvassing That Converts: The shift in their door-to-door strategy that unlocked $7MM in revenue.
Avoid This Marketing Mistake: Why their first approach to TV ads in Detroit flopped—and how they fixed it.
Managing from Afar: How the owner of Integrity Home Exteriors runs the business from Ireland while doing mission work.
The SEO Strategy That Works: Why location-based pages are a game-changer for local businesses.
How to Lower Your LSA Costs: The one tweak that helped control skyrocketing Local Service Ad expenses.
Hiring Smarter: Why Integrity Home Exteriors outsourced SEO and social media management to the Philippines—saving thousands while increasing output.
Branding vs. Call-to-Action Ads: How to balance TV and radio messaging for maximum impact.
The Power of Customer Retention: Why re-inspections and follow-up calls are now driving unexpected sales.
The CertainPath Advantage: How being part of the CertainPath family helped them scale faster and more efficiently.

If you’re a home service business owner looking for real-world marketing and operational strategies that drive revenue, you won’t want to miss this episode.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

From Data Entry to Dispatcher to Ops Manager: How Jayme Luersen Helped Home Team Electric Scale from $750K to $4M

CertainPath — Fri, 07 Mar 2025 05:00:00 -0600

How does a small, family-run electrical business scale from $750K to $4M in revenue? Jayme Luersen, dispatcher-turned-operations manager at Home Team Electric, shares her incredible journey of transforming a business through training, technology, and leadership.

In this episode, we cover:

· From Data Entry to Leadership: How Jayme went from doing paperwork to managing a high-performance team.

· Scaling a Family Business: How Home Team Electric grew from five employees to 19—and what you can learn from their success.

· The Power of In-Person Training: Why in-person training beats online learning and accelerates employee growth.

· Mastering Dispatch and Call Taking: The systems that helped Home Team Electric increase booking rates and minimize missed opportunities.

· How to Train Call Takers for Immediate Success: The exact onboarding process that ensures new hires thrive.

· Dealing with Cranky Technicians: The key to managing strong personalities and keeping technicians motivated.

· Women in Contracting: How Jayme is proving that women can thrive in the home services industry.

· ServiceTitan Secrets That Improve Efficiency: The simple debrief process that slashed callbacks.

· Building a Legacy in the Trades: Why Jayme is determined to take over the family business and what it means for the next generation.

· Why CertainPath Was the Game-Changer: The systems and strategies that helped Home Team Electric scale.

Whether you’re a contractor, a dispatcher, or a business owner looking for ways to scale, this episode is packed with insights to help you grow.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

From $4MM to $12MM: How Paul the Plumber Grew 200% in Just 3 Years!

CertainPath — Fri, 21 Feb 2025 05:00:00 -0600

In this episode of The Successful Contractor, host Bob Houchin sits down with Mike Bears from Paul the Plumber to break down the incredible 200% growth that took their business from $4 million to $12 million—in just three years!

How did they scale so fast while maintaining quality, profitability, and customer satisfaction? Mike shares the hard-earned lessons, systems, and strategies that transformed their company into a multi-trade powerhouse.

Here’s what you’ll learn in this episode:

· The Game-Changing Sales Training – How CertainPath training helped their techs close more jobs, increase average tickets, and boost conversions.

· HVAC Lead Flipping 101 – How to properly flip HVAC service calls into replacement leads without being pushy.

· Techs vs. Full-Time Salespeople – When and how they transitioned from technicians selling to dedicated comfort advisors—and why it changed everything.

· Avoiding Callbacks & Service Mistakes – The quality control processes & checklists they implemented to reduce rework and improve efficiency.

· The Biggest Scaling Mistakes – What they got wrong during their rapid expansion—and how they fixed it before it hurt their bottom line.

· Mastering Digital Marketing – The SEO, PPC, and branding strategies that put them ahead of the competition and filled their call board.

· Adding New Trades Successfully – How they expanded into HVAC and electrical without neglecting their core plumbing business.

· How to Learn from Competitors – Why shop tours and networking have been some of their biggest growth accelerators.

· Warehouse & Inventory Management – How they overhauled their inventory process to stop wasting money and keep trucks stocked properly.

· Building a Strong Leadership Team – The key hires that allowed Paul the Plumber to scale while maintaining control and profitability.

Whether you're a small contractor looking to scale or a seasoned business owner trying to take things to the next level, this episode is packed with actionable insights that will help you increase revenue, improve efficiency, and build a thriving service business.

#HVACGrowth #ContractorSuccess #BusinessScaling #TheSuccessfulContractor #PaulThePlumber #CertainPath

Call Center Mastery: Secrets to Happy Teams & Higher Profits with CertainPath’s Sonya Fryar & Missy Jones

CertainPath — Fri, 07 Feb 2025 05:00:00 -0600

In this episode of The Successful Contractor, host Bob Houchin interviews Sonya Fryar and Missy Jones of CertainPath about how to build and manage a thriving call center. These two industry experts share their best-kept secrets for creating a positive call center culture, hiring the right team members, and tackling the biggest challenges head-on. Whether you’re a small business owner just starting out or managing a growing team, this episode is packed with actionable advice and inspiring stories you don’t want to miss!

Highlights from the episode include:

· Creative ways to avoid burnout and keep your call center staff engaged, including themed office events like ‘Talk Like a Pirate Day.’

· The 6 most common problems call centers face—and how to fix them.

· What makes a great dispatcher: The must-have traits that can turn chaos into order.

· How to motivate your team with fun incentives like “$2 Tuesdays” and treasure chests of rewards.

· Tips for successful outbound calling—and why it’s a must-have for modern contractors.

· How to hire and train the right CSRs to ensure stellar customer service and high booking rates.

· When to hire a dedicated call center manager—and the qualities to look for in this crucial role.

· The power of technical training for CSRs and dispatchers—and how it can set your business apart.

· Why tracking call center KPIs is key to long-term success.

· Real-life stories of contractors who transformed their businesses through CertainPath’s coaching.

Sonya and Missy also open up about their personal journeys in the trades and how they found their calling at CertainPath, where they help contractors succeed every day. Their passion for the industry and genuine care for people shines in every moment of this conversation.

This is more than just a podcast episode—it’s a blueprint for running a high-performing call center that boosts your business and changes lives. Don’t miss it! Watch the full episode now on The Successful Contractor YouTube channel!"

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Deer Stands & Doubled Profits: How Brandon Oswalt Doubled His Plumbing Company’s Revenues & Profits in 24 Months While Pursuing His Passion for the Outdoors

CertainPath — Fri, 31 Jan 2025 05:00:00 -0600

In this episode of The Successful Contractor, host Bob Houchin sits down with Brandon Oswalt, owner of Oswalt Sewer, Rooter, & Plumbing Repair in Bossier City, LA. Brandon’s story is nothing short of inspiring—from dropping out of school in eighth grade to building a thriving plumbing company with over 100% growth in just two years.

Brandon shares the strategies that helped him achieve remarkable growth, including how he leveraged CertainPath to streamline operations, improve pricing, and create a business that supports his passion for hunting and family life. The conversation dives into the challenges of scaling, implementing changes like StraightForward Pricing, and building a team that aligns with company values.

Catch the standout moments, including Brandon’s candid thoughts on pricing strategy, the impact of investing in the right tools, and why he says CertainPath is worth four times the price. This is a must-listen for plumbing professionals and any business owner looking to take their company to the next level.

Ready to grow your business? Tune in now!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Breakdowns to Breakthroughs: How Robert Mafes Has Grown Global Cooling by 67% While Also Living Across the Globe

CertainPath — Fri, 24 Jan 2025 05:00:00 -0600

In this episode of The Successful Contractor, host Bob Houchin sits down with Rob Mafes, owner of Global Cooling in Clermont, FL, to uncover the inspiring story behind his business transformation. Rob shares how he grew his HVAC company by a stunning 67% in just a year, all while working remotely from Italy. Learn how he tackled the challenges of pricing, hiring, and processes to create a thriving company that now operates like a well-oiled machine.

Key moments include:

· The importance of sending the right tech to the right call

· Why Profit Day was a game-changer for Rob’s business—and life

· How investing in training and processes shifted Global Cooling’s trajectory

With actionable takeaways and heartfelt lessons, this is a must-watch for any HVAC professional looking to grow their business while regaining control of their time.

Siblings Turn Family Legacy into a Success – How Dean’s Plumbing Quickly Grew from $1MM to $4.5MM at 25% Net Profit

CertainPath — Thu, 09 Jan 2025 05:00:00 -0600

What does it take to transform a modest family plumbing business into a multi-million dollar powerhouse? In this episode of The Successful Contractor, Bob Houchin sits down with siblings Grace, Noah, and Levi Dean of Dean’s Plumbing in Beaverton, OH, to unpack their incredible journey. From growing up in a household of ten siblings and homeschooling to taking over their parents' basement-run business, the Deans share the challenges and triumphs of scaling to $4.5MM with 25% net profit.

Discover how they implemented new software, leveraged StraightForward Pricing, and brought structure to chaos—all while navigating the dynamics of working with family. Highlights include Grace’s insights on QuickBooks, Noah’s inventory solutions, and Levi’s unique approach to recruitment. Watch this episode for practical tips, heartfelt stories, and valuable takeaways for every home service professional. Subscribe now

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

From Shoebox Accounting & Basement Office to $2MM Success: The Brigham Heating & Cooling Story

CertainPath — Fri, 20 Dec 2024 05:00:00 -0600

In this episode of The Successful Contractor, host Bob Houchin sits down with Brian and Britt Simcox of Brigham Heating and Cooling, Inc., a family-run business in Utah with over 40 years of history. The Simcox’s share how they turned a legacy business into a thriving $2M operation through perseverance, process implementation, and a commitment to continuous improvement.

From navigating the early days of shoebox accounting to utilizing cutting-edge software and streamlined processes, their journey is packed with actionable insights for any contractor or small business owner. Learn how they leveraged training, embraced change, and invested in their community to build a sustainable business. Whether you're managing a family business or looking for growth inspiration, this episode is a must-listen!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony’s new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony’s digital tools. Simply to go synchronybusiness.com/toolbox to explore and learn more.

HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.

pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby’s unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby’s direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you’re looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we’d love to connect with you! Visit the link in the description to get started. https://get.pulsem.me/pm-plus-certainpath

Bradford White. Bradford White is here to help you go tankless! Bradford White’s Infiniti® GS and GR tankless gas water heaters are built to meet today’s needs for efficiency and performance. These products fit a wide variety of both residential and commercial applications, and they’re ENERGY STAR® certified. Both models offer a robust stainless-steel heat exchanger, cascade and common venting options, plus the Infiniti® GR has a built-in recirculation pump. Enjoy continuous hot water on demand in a convenient, compact design for added flexibility with Bradford White’s Infiniti® GS & GR tankless gas water heaters. To learn more, visit forthepro.bradfordwhite.com.

Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.

Staples - Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

R-410A to R-454B: Preparing for the HVAC Refrigerant Change with Devoe Ward of Trane Technologies

CertainPath — Fri, 13 Dec 2024 05:00:00 -0600

In this episode of The Successful Contractor, host Bob Houchin interviews Devoe Ward, Strategic Account Executive at Trane Technologies, to discuss the upcoming refrigerant changes impacting the HVAC industry. They delve into the phase-out of R-410A and the introduction of R-454B, the challenges contractors face, and the tools and training needed to adapt. Devoe shares valuable insights on how manufacturers, distributors, and contractors can prepare for this transition, while highlighting Trane Technologies’ commitment to innovation and support. Tune in for expert advice on navigating this pivotal industry change and positioning your business for success in 2025 and beyond.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Redesign. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.

HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.

$0 to $27MM+: How OnTime Service Scaled to Multi-Location Success

CertainPath — Fri, 22 Nov 2024 05:00:00 -0600

On this episode of The Successful Contractor, host Bob Houchin speaks with Carol and Kerry Adkins, the dynamic couple behind OnTime Service. Learn how they transformed their company from a company doing new construction electrical work into a multi-trade, residential services $27 million powerhouse with multiple locations and service offerings across Alabama. With guidance from CertainPath, formerly Success Group International (SGI), Carol and Kerry embraced proven systems and strategies that propelled their business to new heights. They discuss how CertainPath's resources and community support gave them the confidence and framework to grow sustainably, even during challenging times. For contractors and business owners looking to scale, this conversation is packed with eye-opening insights and actionable takeaways.

Tune in to learn:

· Hiring and Cultivating Exceptional Managers: How Carol and Kerry identified, trained, and promoted the right people from within to drive OnTime’s multi-location success.

· Secrets to Managing Managers for Consistency Across Locations: Proven methods they use to ensure every manager upholds the same standards, drives profitability, and maintains the company culture.

· Mastering Multi-Trade Success: How they added HVAC and plumbing to their electrical services and managed the complexities of rapid growth.

· Overcoming Expansion Hurdles: From recruitment challenges to staying profitable in new markets—real talk on the toughest obstacles they faced and how they conquered them.

· Navigating Private Equity with Purpose: Why the Adkins’ chose to partner with private equity, how they evaluated potential partners, and what it takes to find the right cultural fit.

· A People-First Approach: Why Carol and Kerry believe hiring the right people and building a strong culture was the backbone of their success.

· Proven Marketing Tactics that Worked Wonders: Hear about their breakthrough with cable TV ads, chamber partnerships, and community visibility that set them apart.

· Maintaining Profit Margins with Inventory and Cost Controls: Real-world tactics for managing inventory and reducing costs across a growing business.

· Growth Without Losing Control: Strategies for expanding locations, adding trades, and building a scalable business without sacrificing quality or control.

· Planning for Succession and Legacy: How they prepared their business for the future, built a lasting culture, and strengthened their team with CertainPath’s support and insights.

If you’re looking for inspiration and guidance on how to take your business from startup to industry leader, you won’t want to miss this episode!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can’t get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It’s just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.

Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube.

Goodman. There is a good reason that Goodman® is one of the biggest names in cooling, heating, and energy-efficient home comfort. The brand has been around for over four decades, continues to produce one of the best values for high-quality HVAC equipment in the industry, and is easy to sell, install and maintain. Goodman’s continuous efforts have helped contribute to the success of many HVAC contractors, like you. Goodman produces a complete line of residential ducted split systems and packaged units. The company’s product line is supported by numerous technology enhancements, including the award-winning AlumaFin7™ evaporator coil. This evaporator coil provides an efficient option for installations in space-constrained homes. The drain pan and cabinet door design provide enhan...

The Start of Julian Burrell’s HVAC Success Story: How He Transformed His Business with CertainPath (Recorded from the Halls of CertainPath's Expo)

CertainPath — Fri, 15 Nov 2024 05:00:00 -0600

In this episode of The Successful Contractor, host Bob Houchin sits down with Julian Burrell, owner of You and Us Mechanical in the Bronx, New York. Julian shares his inspiring journey from growing up in Jamaica to building a growing HVAC business in one of the toughest markets in the world. They dive into his early career struggles, including being laid off during the 2008 recession and dealing with unpaid government contracts, to finding a path to success through mentorship and education. Julian also discusses the pivotal changes he’s beginning to make to his business model, the importance of networking within the industry, and his ambitious goals for the future.

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Staples. Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

pulseM + Customer Lobby. pulseM + Customer Lobby is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby’s unique algorithm follows up with your customer base at the optimal time to produce a response. Customer

Lobby’s direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you’re looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we’d love to connect with you! Click here to get started: https://get.pulsem.me/pm-plus-certainpath

Shubee. It's time again to get Covered for the Cause with ShuBee! This October, ShuBee is running an awesome cause marketing campaign supporting an incredible organization dedicated to supporting families affected by a breast cancer diagnosis. Throughout October, ShuBee is committed to making a difference. For every pink product purchase, 5% of the proceeds will be donated directly to their partnered organization. Build relationships with your customers, show you care, and support a great cause by decking your team out in pink! This is an awesome opportunity to create your own campaign to support those in your community affected by Breast Cancer. Be a part of the fight and show you care! Visit ShuBee's website at www.shubee.Com, or call us to join the fight alongside United in Pink and countless families impacted by breast cancer. Get Covered for the cause with ShuBee this October

Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony’s new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony’s digital tools. Simply to go synchronybusiness.com/toolbox to explore and learn more.

Rheem- Brothers Richard and Donald Rheem founded Rheem Manufacturing Company in Emeryville, California in 1925. The company has produced a number of cutting-edge products in its 89 years of operation. Today, Rheem is North America's only manufacturer of HVAC, water heating, pool/spa heating, and commercial refrigeration solutions. For more information, go to rheem.com.

Ruud is an industry leader for total heating and cooling solutions. With more than 85 years of experience in HVAC, Ruud has honed the art of producing reliable solutions that deliver high efficiency and lower operating costs. Today’s economy isn’t about product lines; it’s about product solutions. Whatever your interests or needs; whatever your heating or cooling application, Ruud has a reliable, cost-effective solution to meet it. Go to www.ruud.com for more information

From Small-Town Shop to Multi-Million-Dollar Business: The Evolution of Linn’s Plumbing in Chandler, OK

CertainPath — Fri, 01 Nov 2024 05:00:00 -0500

In this episode, we sit down with Ginny Fowble and David Ford from Linn’s Plumbing to explore how they leveraged CertainPath’s strategies to turn their small-town family business into a thriving $2 million operation. Ginny, who transitioned from a career in banking to take over the family business, shares her journey of navigating the complexities of running a trades company and how CertainPath (formerly SGI) provided the roadmap for success during uncertain times, including the pandemic. David, a former apprentice who grew into a leadership role, offers insights into how their focus on employee culture and process improvements have boosted team morale and profitability. Learn how they implemented service fees, refined their pricing, and used CertainPath’s resources to build a sustainable legacy that’s poised for future growth.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors.  CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information. 

Shubee. It's time again to get Covered for the Cause with ShuBee! This October, ShuBee is running an awesome cause marketing campaign supporting an incredible organization dedicated to supporting families affected by a breast cancer diagnosis. Throughout October, ShuBee is committed to making a difference. For every pink product purchase, 5% of the proceeds will be donated directly to their partnered organization. Build relationships with your customers, show you care, and support a great cause by decking your team out in pink! This is an awesome opportunity to create your own campaign to support those in your community affected by Breast Cancer. Be a part of the fight and show you care! Visit ShuBee's website at www.shubee.Com, or call us to join the fight alongside United in Pink and countless families impacted by breast cancer. Get Covered for the cause with ShuBee this October 

Staples. Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.  

Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer’s Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.   

Crushing Goals & Giving Back: How Brian & Janal Reid Grew a Thriving HVAC Business & Launched a Foundation Empowering Future Tradespeople

CertainPath — Fri, 18 Oct 2024 05:00:00 -0500

In this insightful episode, we sit down with Brian and Janal Reid, owners of Serveway Heating and Air Conditioning, to explore their journey of building a thriving HVAC business. Learn how this dynamic husband-and-wife team went from working out of a pickup truck to running a successful company that’s smashing growth goals year after year. They reveal their secret to success, including:

· Why hiring for culture is more important than skills.

· How their faith-driven leadership has shaped their business values.

· The game-changing impact of CertainPath, from training to accountability.

· Their mission to solve the skilled labor shortage through the Next Generation of Tradesmen Foundation.

· How goal-setting and team motivation are driving 20%+ year-over-year growth.

Whether you're a contractor, entrepreneur, or aspiring business owner, this episode is packed with actionable tips and inspiration to take your business to the next level!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Lead Generation Secrets: Marketing Masterclass for HVAC, Plumbing, Electrical, and Roofing Pros with CertainPath’s Chris Vance

CertainPath — Fri, 27 Sep 2024 05:00:00 -0500

In this value-packed episode, Bob Houchin sits down with Chris Vance, a marketing expert and coach at CertainPath, to discuss the key strategies every home service contractor needs to scale their business. Chris dives deep into actionable marketing insights for the HVAC, plumbing, electrical, and roofing trades, covering everything from branding basics to advanced digital marketing tactics. Whether you’re a two-truck operation or looking to grow TO A $100MM home services business, Chris shares practical advice on optimizing your marketing budget, leveraging your brand, and staying ahead of the competition. Plus, they explore how to weather the shoulder season and highlight the importance of maintaining customer relationships. Tune in for expert tips and real-world strategies that will take your business to the next level!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Moen. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen, bath, and smart water security products, each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Moen strives to be the most durable, reliable, and easy to install brand of faucets. Moen leans on Pros to help continue to drive consumer innovation needs and influence Moen’s engagement with consumers in a meaningful way. For More information, visit https://plumber.moen.com/  

HD Supply. At HD Supply, our job is helping you do yours. We are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More. 

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

Amana. Amana® brand is a premium brand from Daikin, the world’s #1 indoor comfort solutions company with over 20,000 employees in just North America!   Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube. 

Shubee- ShuBee makes it easy to take your customer service to the next level. Show your clients you care with their full line of extra-large, extra durable products made specifically to protect their home or business. ShuBee products were made by service professionals for service professionals. None of those cheap, thin shoe covers that tear on the job. Their booties are made tough. They have surface protection products for every floor type to make sure you don’t leave behind scuffs or scrapes. And don’t forget their coveralls. Made with an extra long torso for ease of motion, while keeping your uniform clean all day. Let ShuBee prevent the hassle of clean up by preventing the mess in the first place. Put your best foot forward with ShuBee today. Visit their website at www.shubee.com or give them a call today and mention coupon code CPPOD10 to receive 10% off your next order. 

From Start-Up to $1.6 Million in One Year: Kline Electrical Services’ Blueprint for Immediate Success

CertainPath — Fri, 20 Sep 2024 05:00:00 -0500

Listen as we uncover the secrets behind Kline Electrical Services' astonishing growth. 18 months ago, Matt Kline started Kline Electrical Services in Hagerstown, MD, with nothing more than a dream. Fast forward to 2024, and Kline Electrical Services is on track to hit $1.6MM in sales with impressive profit margins. Discover how Matt transformed his start-up into a thriving business by leveraging CertainPath’s proven systems and strategies. Matt shares his journey from a career in franchise gyms to the electrical industry, the pivotal moments that led to his success, and the key advice he has for new contractors. Whether you're a start-up or looking to scale, this episode offers invaluable insights and practical tips for achieving extraordinary growth in the home services industry.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Shubee. Keeping your client’s floors clean can be a hassle. But it doesn’t have to be when you use ShuBee’s high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.

Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony’s new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony’s digital tools. Simply to go www.synchronybusiness.com/toolbox to explore and learn more.

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby’s unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby’s direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you’re looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we’d love to connect with you! Visit https://get.pulsem.me/pm-plus-certainpath to get started.

Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can’t get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It’s just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.

“Burn It to the Ground”: How Ron Frame & Champion Exteriors Grew from $2.7MM to 6.5MM to (on Target) for $10MM in 18 Months—with NO Insurance Work

CertainPath — Fri, 30 Aug 2024 05:00:00 -0500

From losing money and frustration to everything changed in 18 months. From $2.7MM in sales to $6.5MM in 18 months… and making money. And now the company is on target to do $10MM at the end of 2024. This is the story of Ron Frame of Champion Exteriors in Hainesport, NJ.

Ron is a fourth-generation roofer. He knew there must be a better way to run a roofing business. He found CertainPath and has transformed everything. Along the way, he’s lived by the mantra: “Burn it to the ground.” It means that sometimes you must make radical change and start over to grow.

If you’re looking to transform your business quickly, this is a must watch/listen interview. Ron outlines how he completely “burned to the ground” both his call center and roofing repair division. He went from not understanding his financials and daily KPIs to living by them daily. And he shares some insightful marketing tips that have helped him explode in growth, while so many other roofers are struggling to generate revenue.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony’s new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony’s digital tools. Simply to go www.synchronybusiness.com/toolbox to explore and learn more.

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby’s unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby’s direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you’re looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we’d love to connect with you! Visit https://get.pulsem.me/pm-plus-certainpath to get started.

Building a Legacy – Transform Your Business by Transforming Your People & Yourself with CertainPath’s Brandon Marshall

CertainPath — Fri, 23 Aug 2024 05:00:00 -0500

In this episode, Bob Houchin sits down with CertainPath’s Brandon Marshall to discuss the importance of building a strong legacy in the home service industry. They explore the challenges faced by today's contractors and the critical role of leadership in overcoming them. Discover how emotional intelligence, team development, and a focus on personal growth can transform your business. Learn about Brandon's exciting new programs, The Pride and Synergy Camps, designed to help you become a better leader and create a lasting impact on your team and community. This episode offers practical advice and inspiring stories to help you build a successful and fulfilling business.

Show Notes
The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:
Facebook: https://www.facebook.com/CertainPath
Linkedin: https://www.linkedin.com/company/certainpath
Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:
pulseM + Customer Lobby. Is maximizing reviews and referrals a priority for your business in the second half of the year? pulseM and Customer Lobby are proud partners of CertainPath and can help you achieve more reviews and repeat business by working together to create value at each touchpoint in your customer journey. Increasing your amount of Google reviews has a large impact on gaining more repeat and referral business. pulseM can help you achieve up to 3x more reviews by automating review requests at the end of each job, and then, Customer Lobby’s unique algorithm follows up with your customer base at the optimal time to produce a response. Customer Lobby’s direct mail postcards give your customers an extra way to keep your company top-of-mind when they need to schedule their next appointment with you! If you’re looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we’d love to connect with you! Visit the link in the description to get started. https://get.pulsem.me/pm-plus-certainpath 

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.  

Reece.  Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can’t get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It’s just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner. 

Bradford White. Bradford White is “For the Professional” which is why they developed a For the Pro® mobile app with resources and tools at your fingertips! The contractor app is loaded with a variety of information and features to support the professional service and installation of Bradford White products. With the For the Pro® app, users can scan a Bradford White product barcode and quickly check warranty status while also having access to all related documents including I/O manuals and troubleshooting guides. Contractors can also chat with the Technical Services team within the app or access training videos while on site. The For The Pro® app is available for both iOS and Android devices through the Apple and Google app stores, download it today! 

Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24 volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer’s Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.

3X Electrical Sales Crown Champion & Service/Install Manager Juan Carlos Conchas Shares His Cool, Calm Sales Style & Process

CertainPath — Fri, 09 Aug 2024 05:00:00 -0500

In the morning, Juan Carlos Conchas is an electrical service & install manager, as well as sales trainer, for Pacific Coast Home Services in San Jose, CA. In the afternoon, he straps on his tools, takes a call or two, and sells close to $1MM in residential electrical every year. (In 2023, he sold $860K.) Yes, Juan Carlos is a CertainPath Electrical Sales Crown Champion… by selling part-time!

Juan Carlos never sold a thing before going to work for Pacific Coast. But when he was sent on a callback on a $30K job (that he didn’t sell or work on), Juan Carlos earned that angry customer’s trust—and then sold him a $100K job. Pacific Coast knew they had a star.

In this show, Juan Carlos shares his entire service call process in detail, explaining how he sells everything from diagnostics to panels to rewires to whole-house surge and more. What you’ll find is Juan Carlos doesn’t win over customers by smooth talking or pushing. Instead, he’s cool and calm in his demeanor. And he takes time to truly educate customers so they’re happy about their buying decisions.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Trane. Did you know the Trane Home app gives homeowners control over their Trane smart comfort system from the palm of their hands? Give them the power to adjust temperature hot or cold, set schedules, monitor usage and optimize energy from anywhere. The Trane Home app gives homeowners the ability to control how their environment feels so they can create their perfect cozy space. Download the Trane Home App on the App Store or get it on Google Play.

American Standard. Did you know the American Standard Home app gives homeowners control over their American Standard smart comfort system from the palm of their hands? Give them the power to adjust temperature hot or cold, set schedules, monitor usage and optimize energy from anywhere. The American Standard Home app gives homeowners the ability to control how their environment feels so they can create their perfect cozy space. Download the American Standard Home App on the App Store or get it on Google Play.

Redesign.co. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.

Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.

pulseM and Customer Lobby. As you prepare for summer, it’s vital to have a plan in place to maximize reviews and referrals during your busy season. If you’re looking to increase your volume of online reviews or follow up with customers automatically to ensure they choose your business the next time they need service, pulseM and Customer Lobby can help you achieve this by working together to create value at each touchpoint in the customer journey. pulseM and Customer Lobby are proud partners of CertainPath and it’s our focus to help members maintain trust with customers and create a personalized experience throughout the entire customer journey. Increasing your amount of Google reviews has a large influence on gaining a greater amount of repeat and referral business. pulseM can help you achieve up to 3x more reviews, while our unique algorithm within Customer Lobby can then follow up with your customer base at the optimal time to produce a response and remind customers to book their next service. If you’re looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we’d love to connect with you! Visit https://know.pulsem.me/social-media-optimization to get started.

Subcontractor Turned Roofing Sales Crown Champion: How Kaleb Thompson Sold $2.4MM in Residential Repairs & Replacements

CertainPath — Fri, 02 Aug 2024 05:00:00 -0500

Kaleb Thompson is a service technician and roof replacement technician for Good’s Roofing in Burton, MI. He sold an impressive $2.4MM in residential repairs and replacements last year. Kaleb has been in the roofing industry since he was 23. He began running his own sub crew, installing new roofs for Good’s Roofing. Eventually, Kaleb accepted a position as a repair technician for Good’s Roofing, and after a few additional years, Kaleb was talked into trying sales. He’s clearly blossomed in that role, becoming a Roofing Crown Champion. In this interview, Kaleb shares his process—from how he approaches repair calls, how he flips them into replacement sales, how he presents new roof pricing, how he handles objections, and everything in between. Kaleb does an exceptional job of always putting the customer first to earn their business.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24-volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24-volt applications the Diagnostics Mobile App guides the technician through the installation for select 24-volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer’s Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.

Redesign.co. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.

$850K in Residential Electrical Sold & Installed in Valparaiso, IN: How Electrician Kevin Braun Shares His Service Call Process

CertainPath — Fri, 19 Jul 2024 05:00:00 -0500

Kevin Braun is an electrician for Amps & Volts Electric in Valparaiso, IN. Kevin is an absolute superstar, as he sold AND installed $850K in residential electrical work in a small, largely rural market. (And the year before, he sold and installed $750K!) In this interview, Kevin shares his entire service call process. Kevin does a masterful job of educating and closing homeowners, while not applying any sales pressure. The key to his success is customizing each job to fit the life, health, and safety needs of each customer. With Kevin’s process, he gets very few objections because homeowners build their options with Kevin. It’s no surprise that he does so well. This is a great interview for technicians or salespeople who are leery about selling. Sales doesn’t mean pushy. Sales means listening, observing, educating, giving options, and taking great care of your customers.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Amana. Amana® brand is a premium brand from Daikin, the world’s #1 indoor comfort solutions company with over 20,000 employees in just North America! Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube.

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit www.staplesadvantage.com for learn more.

PremierOne. PremierOne's hi-output germicidal UV is the scientifically correct solution to indoor air quality problems used by hospitals and food manufacturing facilities world-wide. We offer a complete solution to all three phases of indoor air pollution. Produced in North America, our products have a 99.9% sucess rate due to live testing. Each unit goes through a rigorous testing procedure during the manufacturing process. CertainPath members earn a generous rebate when PremierOne products are purchased ONLY from authorized CertainPath distribution partners (HD Supply, Ferguson, Winsupply, Baker, R.E. Michel, and Wolseley). This allows you to double-dip the rebates too! For more information, contact Mark Mariucci at (800) 982-1840 or go to www.premieroneproducts.com.

Rheem. Founded in 1925, Rheem® innovates new ways to deliver precise temperatures while saving energy, water and supporting a more sustainable future. Rheem is the only manufacturer in the world that produces heating, cooling, water heating, pool & spa heating and commercial refrigeration products. For nearly a century, Rheem has been the industry leader, pioneering numerous industry firsts including smart features that meet the HVAC needs of homeowners and contractors with high-quality, sustainable, high-efficiency air conditioners, furnaces, and more. That is why we design every new product with the Rheem 360°+1 philosophy of performance, installability, serviceability and integration. We evaluate every detail from top to bottom, inside and out, and everything in between. We consider the work that goes into installing and servicing our products as well as how we can deliver the best homeowner experience...and then we take it further. That’s 360°+1. Go to www.rheem.com for more information.

$3.6MM in HVAC Sales: Selling Technician Jeff Payne Shares His Maintenance, Service, & Sales Call Process

CertainPath — Fri, 12 Jul 2024 05:00:00 -0500

Jeff Payne is a selling technician for Rescue Air & Plumbing in Dallas, TX. Jeff has been a long-time high sales producer in the HVAC industry. The last two years, he’s taken his performance to another level, selling $4MM in 2022 and $3.6MM in 2023. In this interview, Jeff outlines meticulously how he approaches a maintenance call, how he converts it to a sales opportunity, and then how he closes that sale. Jeff believes in following a process and paying close attention to detail. That comes across in this conversation, as was so giving of his insight that he’s gained over an almost 20-year career.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony’s new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony’s digital tools. Simply to go synchronybusiness.com/toolbox to explore and learn more.

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

Amana. Amana® brand is a premium brand from Daikin, the world’s #1 indoor comfort solutions company with over 20,000 employees in just North America! Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube.

$1.8MM in Plumbing Sales: Field Advisor James Chenault Shares How He Sells Plumbing, Drain, & Sewer Work

CertainPath — Fri, 28 Jun 2024 05:00:00 -0500

James Chenault is a (plumbing) field advisor for Griffin Plumbing in Santa Maria, CA. James sold (and did some installation) of more than $1.8MM in residential plumbing, drain, and sewer work. How does he do it? James genuinely cares for his clients. It comes across in this interview. He doesn’t see them as dollar signs; he sees them as friends who he wants to help. Of course, James has an air-tight service and sales process. In this interview, James walks you through an entire call from beginning to end. We talk about how he sells water heaters, water filtration, pipe relining, pipe bursting, and more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Shubee. Keeping your client’s floors clean can be a hassle. But it doesn’t have to be when you use ShuBee’s high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.

pulseM and Customer Lobby. As you prepare for summer, it’s vital to have a plan in place to maximize reviews and referrals during your busy season. If you’re looking to increase your volume of online reviews or follow up with customers automatically to ensure they choose your business the next time they need service, pulseM and Customer Lobby can help you achieve this by working together to create value at each touchpoint in the customer journey. pulseM and Customer Lobby are proud partners of CertainPath and it’s our focus to help members maintain trust with customers and create a personalized experience throughout the entire customer journey. Increasing your amount of Google reviews has a large influence on gaining a greater amount of repeat and referral business. pulseM can help you achieve up to 3x more reviews, while our unique algorithm within Customer Lobby can then follow up with your customer base at the optimal time to produce a response and remind customers to book their next service. If you’re looking to hear more about how we partner with CertainPath members or view a free demo for pulseM and Customer Lobby, we’d love to connect with you! Visit https://know.pulsem.me/social-media-optimization to get started.

How to Run Branch Locations: Vredevoogd’s Management Team Shares How It Scaled from $20MM to $40MM in 3 Years, Featuring Scott Van Druen, Andy Martinus, Derek Trier, & Tim Floate

CertainPath — Fri, 14 Jun 2024 05:00:00 -0500

Vredevoogd Plumbing, Heating, & A/C doubled from $20MM to $40+MM highly profitably in just three years. The company has multiple branches across central and western Michigan. This this interview, we interviewed Operations Manager Scott Van Druen & Branch Managers Andy Martinus, Derek Trier, & Tim Floate. The four gentlemen detail the “Vredevoogd Model.” They explain how the company succeeds from the ground up, including how they hire, onboard, train, and lead their field teams. We pay special attention to the roles of Team Leader and Branch Managers later in the interview. At the heart of the “Vredevoogd Model” is the concept of hiring A+ people to follow strong process, and consistently reevaluating those processes to get better.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Moen. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen, bath, and smart water security products, each delivering the best possible combination of meaningful innovation, useful features, and lasting value. Moen strives to be the most durable, reliable, and easy to install brand of faucets. Moen leans on Pros to help continue to drive consumer innovation needs and influence Moen’s engagement with consumers in a meaningful way. For More information, visit https://plumber.moen.com/

Rheem. Founded in 1925, Rheem® innovates new ways to deliver precise temperatures while saving energy, water and supporting a more sustainable future. Rheem is the only manufacturer in the world that produces heating, cooling, water heating, pool & spa heating and commercial refrigeration products. For nearly a century, Rheem has been the industry leader, pioneering numerous industry firsts including smart features that meet the HVAC needs of homeowners and contractors with high-quality, sustainable, high-efficiency air conditioners, furnaces, and more. That is why we design every new product with the Rheem 360°+1 philosophy of performance, installability, serviceability and integration. We evaluate every detail from top to bottom, inside and out, and everything in between. We consider the work that goes into installing and servicing our products as well as how we can deliver the best homeowner experience...and then we take it further. That’s 360°+1. Go to www.rheem.com for more information.

Ruud. Ruud is an industry leader for total heating and cooling solutions. With more than 85 years of experience in HVAC, Ruud has honed the art of producing reliable solutions that deliver high efficiency and lower operating costs. Today’s economy isn’t about product lines; it’s about product solutions. Whatever your interests or needs; whatever your heating or cooling application, Ruud has a reliable, cost-effective solution to meet it. Go to www.ruud.com for more information.

Shubee. Keeping your client’s floors clean can be a hassle. But it doesn’t have to be when you use ShuBee’s high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www.shubee.com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.

$4.5MM in HVAC Sales: 3X Sales Crown Champion Anthony Romelli Shares His Service & Sales Process as a Technician

CertainPath — Fri, 07 Jun 2024 05:00:00 -0500

Anthony Romelli is a field supervisor for Ongaro & Sons in Santa Rosa, CA. As a field supervisor, he sells replacement HVAC replacement systems. And Anthony does that extraordinarily well. Since starting in sales in 2020, he’s been named a CertainPath Sales Crown Champion—that’s 3 years in a row. In 2023, he sold an incredible $4.5 million, an impressive number given that he’s still wearing tools and diagnosing systems. Anthony has a great story—an Army Ranger who did 4 deployments and was injured in service to our country. In his first civilian job, he used Ongaro & Sons as a customer. Anthony was persuaded to work for Ongaro because of its incredible reputation and how well his experience was with the company. He started as an installer and worked his way into the sales dynamo he is today. In this interview, Anthony shares every step of his service and sales process.

Looking for more HVAC sales content? Check out these interviews:

$8.64MM (88% Close %) in Res HVAC Sales in 1 YEAR: CM Heating’s Sean Mitchell Unveils His Process

$6+MM (for 3 Years in a Row) in Res HVAC Sales: Tech David Wilson Reveals His Sales Process & More

$1.76MM Sold - Danielle Leisten - CertainPath's 1st Female HVAC Service Tech Crown Champion

HVAC Sales: How 1 Tech Sold $2M in Resi HVAC Repair & Replacement with Process & Relentless Training

The Successful Contractor | How One Comfort Advisor Did Over $3M in Residential HVAC Sales in 2020

The Successful Contractor Podcast | CCR Turned Into $1.57M Comfort Advisor Crown Champ in HVAC Sales

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Trane & American Standard

Shubee

Dynamic Air Quality Solutions

Synchrony

$1.4MM in Residential Electrical Sales – Louis Herbert Shares Step-by-Step How He Turned a Buzzing Breaker into a $45,000 Job

CertainPath — Fri, 24 May 2024 05:00:00 -0500

Louis Herbert is a selling electrician for Kanon Electric in Milton, WA. Last year, Louis sold a sensational $1.4 million—all residential service work. He managed to post such impressive numbers after only his second full year selling residential work. Louis had spent most of his career in new construction, after a short stint in law enforcement.

In this interview, Louis will walk you through his entire service call process. In particular, Louis recounts a 5-hour service call that started because of a buzzing breaker that led to a stunning $45,000 residential service ticket! Louis success is so interesting because originally he didn’t want anything to do with sales… He started as an install technician. He disliked the idea of selling so much that he refused to attend sales training. Today, he leads sales training at Kanon.

There’s so much incredible content in this short interview. If you’re an electrician looking to accelerate the level of service you provide, as well as dramatically bolster your sales, check it out. Speaking of which: Louis gives a special shoutout to CertainPath’s Electricians Advanced sales course. It’s a must attend for CertainPath Electrical members. If you’re not a member, what are you waiting for?

Looking for more electrician service & sales content? Check out these interviews:

It’s Easy & I Like It: How Coach Aaron Trains Electricians to Help Homeowners & Increase Sales

$764K Res Electric Sold & Installed: Jonathan Unzueta Rojas Shares His Process

The Shocking Secrets of $856K Residential Electrical Sales Work Revealed

How Zach Wehrle from Safe Electric in Columbus, OH, Sold & Installed $570K in Res. Electrical Work

The Successful Contractor | How One Electrician Sold & Installed $1.26M in Electrical Work in 2020

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you build your business by providing access to top-quality products backed by the resources, service, and support of product experts. On the job and need supplies but can’t get away? Reece will come to you. They make it easy to keep your job moving forward with their Rapid Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of participating branches. It’s just one more way to prove Reece works for you. Visit Reece.com to learn more about Reece – your trusted supplier and partner.

Minuteman Press-Des Peres. Minuteman Press-Des Peres is your preferred print, marketing, and direct mail service provider, helping CertainPath members grow their business since 2001. Through their knowledge and experience with the programs, you will receive a fast turnaround and satisfaction guarantee on price guides, inspection forms, club materials and much more. In addition to specializing in your proprietary tools, Minuteman Press-Des Peres also provides custom design services, templates, and a wide range of promotional items to help you market your residential business. Like you, they are committed to your success! Minuteman Press-Des Peres is the ONLY Minuteman location affiliated with the CertainPath Partner network, providing member rebates & discounts. Contact Denise today for more information at 877-203-4769, ext 301.

$3.8MM in Roofing Sales… in Her First 9 Months... While Pregnant! Kaylee Rumley Shares Her Sales Process—and How She’s Succeeded in a New Industry So Quickly

CertainPath — Fri, 17 May 2024 05:00:00 -0500

Kaylee Rumley is a salesperson for Three Mountain Roofing in Jeffersonville, VT. For much of her career, you could find Kaylee on the slopes; she was a ski instructor for 15 years. It’s through that job she met her good friend, Alisa Anderson, who owns Three Mountain Roofing, along with her husband, Lee. It was Alisa who convinced Kaylee to change careers and give the roof industry a try… And she did more than give it a try.

2023 was Kaylee’s first year in roofing, and she sold a stunning $3.8 million. Almost all of it was retail sales—very little insurance. Want to be even more impressed? Kaylee was pregnant that entire time, throwing up almost every single day. As a result of her pregnancy, Kaylee sold that $3.8MM in only 9 months! The rest of the year she was on leave…

Kaylee’s success isn’t a quirk. At the time of this interview (early March), she already had over $900K in sales. Kaylee is a budding superstar in the roofing industry. Over the course of this interview, Kaylee will share her story, carefully detailing her sales process. You’ll also get a glimpse into what drives Kaylee. While she speaks a calm tone, you can tell Kaylee has a fierce competitiveness. It motivates her to learn as much as she can, as quickly as she can. She’s truly a remarkable story already—and her story in contracting is just beginning.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit CleanAirDefenseSystem.com for more information.

Shubee. Keeping your client’s floors clean can be a hassle. But it doesn’t have to be when you use ShuBee’s high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www dot shubee dot com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.

Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.

$4MM in Plumbing Residential Repairs Sold - 2 Years in a Row: Alex Citkowicz Reveals His Sales Process & Insights

CertainPath — Fri, 03 May 2024 05:00:00 -0500

Alex Citkowicz is a (plumbing) field advisor for Mike Counsil Plumbing & Rooter in San Jose, CA. In his first eight months with Mike Counsil, Alex sold $3MM, and in the last two years, he’s sold over $4MM. In 2024, Alex is on track to sell another $4MM year. This is ALL residential service work. NO big new construction, industrial, or commercial jobs. Alex takes care of regular homeowners.

How can Alex sell so much? He is quick to credit his outstanding team at Mike Counsil, as well as the incredible service process the company has built over many successful years. It’s truly unique. However, Alex deserves a great deal of credit. In the interview, you will see/hear how he calmly and confidently communicates. Alex puts a priority on rapport building, allowing ample time for conversations with homeowners. Ultimately, it’s the incredible Mike Counsil process combined with Alex’s desire to take care of his customers—including all their plumbing issues, not just the reason for that day’s call—that can be credited for one of the most impressive plumbing advisors in the industry.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

$6+MM (for 3 Years in a Row) in Res HVAC Sales: Tech David Wilson Reveals His Sales Process & More

CertainPath — Fri, 26 Apr 2024 05:00:00 -0500

David Wilson is a technician for Baker Brothers in the Dallas-Fort Worth area. In each of the last three years, David has sold over $6+MM in residential HVAC equipment! David closes over 90% of his demand calls and 70% of flipped leads. Those are stunning numbers for a technician who still works with his tools, sweating it out in attics. In this interview, you will get David’s entire sales process—from the moment he’s dispatched to a call to how he leaves a home. Plus, David shares his insights on training, how he stays motivated, and what new techs should be doing to perform at a high level. In particular, David reveals some eye-opening strategies on how he obliterates objections on price, preferred equipment, home warranty, and other bids. If you’re an HVAC sales professional, you MUST watch this. If you’re in home services, this is MUST-watch. Rarely do you get the opportunity to learn from someone who’s consistently performed at such an exceptional level.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Shubee. Keeping your client’s floors clean can be a hassle. But it doesn’t have to be when you use ShuBee’s high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www dot shubee dot com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.

Trane & American Standard. The Trane and American Standard Diagnostics Mobile Apps are a technician support tool with many features to help technicians better install and service systems in communicating and 24-volt applications. When installing Trane and American Standard Link equipment, our latest communicating technology, technicians can connect to the equipment via Bluetooth through the Trane or American Standard Diagnostics Mobile App while on the jobsite. Once connected, technicians have access to a dashboard of features, including real-time sensor readings, fault conditions, the ability to view or change system settings, automatic charging, and more without standing at the thermostat. Through the Diagnostics Mobile App technicians can easily configure or diagnose a Trane or American Standard Link system from the palm of their hand. For 24 volt applications the Diagnostics Mobile App guides the technician through the installation for select 24 volt equipment; providing wiring diagrams, dip switch configurations, and downloadable PDF installation reports. Technicians can access customer’s Diagnostics data, see active system alerts, remotely connect to select smart thermostats, access a refrigerant calculator, and search Trane/American Standard Residential product literature. This is one tool all your technicians should have. Trane and American Standard Diagnostics Mobile Apps are available for download in the Google Play™ store or App Store®.

From Stuck to Soaring: How Patrick Riley Smashed a Revenue & Profit Goal in a Town of 200 People—And in Turn, Rewarded His Team

CertainPath — Fri, 19 Apr 2024 05:00:00 -0500

Episode Show Notes / Description

Patrick Riley found himself frustrated. His company Riley Heating & Cooling in the little, 200-person town of Lucas, IA, had been in business since 2007. No matter what he did, Patrick couldn’t push the company past the $700K revenue mark. That’s not all that bothered him… Patrick longed to provide his team with the proper benefits he knew they deserved. Patrick joined CertainPath roughly 18 months ago looking for answers, and he’s found them.

In a short period of time, Patrick has worked hard on his business. Riley Heating & Cooling finally shattered the $700K glass ceiling, finishing 2022 at $1MM in sales and 2023 at $1.3MM in sales. Even better, the company went from barely making a profit to an impressive 17%. What has Patrick done with that additional money? Invest it in the company with a second location and new vehicles… and he’s also accomplished his big goal of providing health insurance, a 401K, and profit sharing with his people. Patrick also takes the team on outings and cooks them a homestyle breakfast that puts Cracker Barrel to shame every Wednesday morning. Business is good, and life is good for Patrick and Riley Heating & Cooling.

How did Patrick turn his business around so quickly? A lot of training, working with his coach, and putting in the hours to implement. For the full story, you’ll have to watch/listen.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Zoeller. Zoeller Pump Company’s Aquanot® Fit 508 battery backup system offers an economical option for homeowners in need of dependable protection from basement flooding. The Aquanot® Fit 508 DC backup pump works alongside a Zoeller submersible pump to provide up to 6 hours of continuous, high-performance pumping when the primary pump either can’t keep up, or power is interrupted. What really sets the Aquanot® Fit apart from any other system is its free connectivity with the Z Control® Cloud, allowing users to receive alerts and remotely connect to the system to test, silence, and configure. For more info on the Aquanot Fit AND to hear about Zoeller’s Dry Basement Guarantee, visit zoellerpumps.com.

Redesign. Feeling overwhelmed by the ever-changing world of digital marketing? Redesign.co is here to simplify it for you. We focus on what matters: getting your business seen online. With our expertise in effective digital marketing solutions like Google Paid Ads and local SEO, we help your services get the attention they deserve. No jargon, no over-the-top promises, just solid strategies to boost your online presence. Let's team up and give your business the online boost it needs! Reach out to partner with Redesign.co and stand out to potential customers when and where they are looking.

Shubee. Keeping your client’s floors clean can be a hassle. But it doesn’t have to be when you use ShuBee’s high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www dot shubee dot com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.

Fundamentals of Drain Cleaning & Mainline Sewers: CertainPath’s Technical & Sales Training Delivering Big Results with Missy Jones

CertainPath — Fri, 12 Apr 2024 05:00:00 -0500

Drain Cleaning and mainline sewer replacements are lucrative businesses when you understand how to structure the pricing and have a strong selling system. It provides a critical service to customers, can generate massive profits, and creates exceptional earning potential for technicians—and they don’t need licensing. However, technicians and contractors do need training, which is why CertainPath developed “Fundamentals of Drain Cleaning.” It’s a two-day technical and sales training course offered at CertainPath member’s facility, Deluxe Plumbing & Heating in Bethlehem, PA…

In this interview, we talk with Missy Jones who helped build this course with Deluxe’s owner & CertainPath member, Larry Shoemaker, over more than 12 months. Missy shares a wealth of insight over this interview, giving you an inside look into the course—and the type of training you should be doing with your team. And you’ll gain some insights into how you should be communicating with homeowners, so they hire you for their drain cleaning and mainline sewer replacement jobs.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Shubee. Keeping your client’s floors clean can be a hassle. But it doesn’t have to be when you use ShuBee’s high-quality shoe covers and surface protection products on every job. Our products are specifically designed to showcase your professionalism at a minimal cost per job. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. So why wait? Try ShuBee today and experience the difference for yourself! Visit www dot shubee dot com to check out some of our great products and use code SC10 to get 10% off all ShuBee products.

Bradford White. Bradford White is “For the Professional” which is why they developed a For the Pro® mobile app with resources and tools at your fingertips! The contractor app is loaded with a variety of information and features to support the professional service and installation of Bradford White products. With the For the Pro® app, users can scan a Bradford White product barcode and quickly check warranty status while also having access to all related documents including I/O manuals and troubleshooting guides. Contractors can also chat with the Technical Services team within the app or access training videos while on site. The For The Pro® app is available for both iOS and Android devices through the Apple and Google app stores, download it today!

PulseM & Customer Lobby. As a valued CertainPath member, you're well aware that the recipe for success lies in the relationships you cultivate with your customers. We understand that nurturing these relationships can be a demanding task, especially when you're immersed in the day-to-day operations of running a business – it can even become draining. But, fear not! pulseM and Customer Lobby are here to save the day. After seamlessly integrating pulseM's industry leading reputation management capabilities with Customer Lobby's robust retention platform, you won’t know how you lived without them before! Whether you're focused on gathering online reviews or orchestrating targeted and timely postcards, emails, and text messages, pulseM and Customer Lobby come together to make the process of creating value at every customer touchpoint effortless. We've played a key role in helping countless CertainPath members, just like you, not only snag business but keep it for the long haul. If you're ready to build relationships that turn your customers into your biggest fans, ensuring they come back time and time again, pulseM and Customer Lobby are the secret weapons you've been waiting for. Discover our platform's capabilities with a free demo here: https://get.pulsem.me/pm-plus-certainpath. Start enhancing your customer relationships today!

Strive for Excellence, Enjoy the Toil: Luke & Kristen Strange Are Growing Cool Hand Electric in Red Oak, TX, the Right Way—with Good People & Processes

CertainPath — Fri, 15 Mar 2024 05:00:00 -0500

Episode Show Notes / Description

Luke Strange exudes positivity and passion. It’s no surprise that his two-year-old business, Cool Hand Electric, in Red Oak, TX, has already profitably grown to $1.2MM with two trucks and another soon added. Along with his wife and business partner, Kristen, this young couple has been working hard to put good people and good processes in place. They know that’s what it takes to scale.

Luke has an interesting background. He went to work as an electrician for Milestone Home Services during the housing crash. Luke experienced the company’s meteoric rise, despite those economic conditions. He took a short break from the home services industry, but ultimately, Luke was drawn to the opportunity our industry provides. After pitching Kristen the idea, she bought into Luke’s vision and they started Cool Hand Electric. The two have worked diligently together ever since, including joining CertainPath early to help them plot out their pathway to success.

In this interview, Luke shares the couple’s journey as a couple and as business owners. He shares insights that have allowed them to enjoy immediate success, including…

· Getting their financials and KPIs in place as quickly as possible.

· Marketing strategies for a small business in a giant market filled with big advertising budget competitors.

· The value of an organizational chart, even for a small business.

· How they sell their new club membership program effectively.

· Why CertainPath software has been a better choice for them than HouseCall Pro and ServiceTitan.

· Getting their inventory management in place so soon and how they did it.

· Ensuring your hungry team takes time for their families, rather than working too much and burning out.

· Training at least two to three times a week and what that training looks like.

· Utilizing all that’s available to him from CertainPath including training, coaching, Expos, TAG, and more.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Reece. Reece is a leading supplier for Pros in the Plumbing, HVAC, Waterworks, and Bath and

Kitchen industries. For over 100 years, Reece has been committed to helping Pros like you

build your business by providing access to top-quality products backed by the resources,

service, and support of product experts. On the job and need supplies but can’t get away?

Reece will come to you. They make it easy to keep your job moving forward with their Rapid

Delivery services. In just 2 hours, Reece will deliver to any job within 15 miles of

participating branches. It’s just one more way to prove Reece works for you. Visit

Reece.com to learn more about Reece – your trusted supplier and partner.

Searching for a Path: How Full Spectrum Plumbing in Rock Hill, SC, Grew from a Start-Up to $2+MM at 20+% Net Profit in a Few Years

CertainPath — Fri, 08 Mar 2024 05:00:00 -0600

There’s an exciting group of young contractors making their names in our industry, and Thomas Munn is certainly one of them. He started his plumbing company, Full Spectrum Plumbing, in 2018. The Rock Hill, SC, contractor didn’t take an unplanned leap into entrepreneurship; instead, Thomas planned for years, seeking out information everywhere. Eventually Thomas found the pathway he’d been searching for when he joined CertainPath.

Full Spectrum Plumbing started with zero dollars in 2018. Last year, it finished 2023 at $2.1MM in sales with four trucks. Thomas believes they can grow to seven trucks and $2.6MM in sales by the end of 2024. Most impressive, Full Spectrum Plumbing has always been 18-23% net profitable.

Thomas’ success speaks for itself, but it’s his willingness to evolve that’s even more compelling. In this interview, Thomas outlines all he’s changed to Full Spectrum Plumbing since joining CertainPath in late 2022, including…

· Learning early on the value of 5-Star Google reviews and how they impact SEO when initially looking for calls as a start-up.

· Quickly changing his financials to match the CertainPath model and holding his bookkeepers accountable to following it.

· Adopting the StraightForward Pricing guide, even though his techs still use a CRM, to differentiate from competitors.

· Training his technicians to slow down, create options, and build value.

· Taking a comprehensive and creative approach to his marketing by utilizing a variety of mediums from digital to guerilla to highly strategic and creative print campaigns.

· Understanding the value of hiring carefully and growing your own plumbers.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Zoeller. Zoeller Pump Company’s Aquanot® Fit 508 battery backup system offers an economical option for homeowners in need of dependable protection from basement flooding. The Aquanot® Fit 508 DC sump pump works alongside Zoeller submersible or pedestal pumps to provide up to 6 hours of continuous high-performance pumping when the primary pump either can’t keep up, or power is interrupted. What really sets the Aquanot® Fit apart from any other system is its free connectivity with the Z Control® Cloud, allowing users to receive alerts and remotely connect to the system to test, silence, and configure. For more info on the Aquanot Fit and other water and wastewater solutions, visit zoellerpumps.com.

Whether you're focused on gathering online reviews or orchestrating targeted and timely postcards, emails, and text messages, pulseM and Customer Lobby come together to make the process of creating value at every customer touchpoint effortless. We've played a key role in helping countless CertainPath members, just like you, not only snag business but keep it for the long haul. If you're ready to build relationships that turn your customers into your biggest fans, ensuring they come back time and time again, pulseM and Customer Lobby are the secret weapons you've been waiting for. Discover our platform's capabilities with a free demo: https://get.pulsem.me/pm-plus-certainpath. Start enhancing your customer relationships today!

ShuBee. Avoid costly clean ups on the job site with ShuBee’s high-quality shoe covers, gloves, coveralls, and surface protection products. ShuBee products are specifically designed for home service professionals to keep your work environment clean and showcase your professionalism. Made from strong, durable materials that won't rip or tear, our products ensure maximum protection. We know that your time is valuable, and that's why we make it our mission to provide you with the tools you need to get the job done quickly and efficiently. Keeping your client’s homes and floors clean can be a hassle. Try ShuBee today and avoid the hassle. Use code CP10 to get 10% off all ShuBee products. Visit shubee.com, that's s-h-u-b-e-e.com, to check out our great products.

Contractors’ Sustained Growth Secret: Why Trust & Culture Matter More Than You Think with CertainPath’s Brandon Marshall

CertainPath — Fri, 23 Feb 2024 05:00:00 -0600

The contracting industry is an interesting place these days if you’re in the social media world. The bro culture is here. It’s filled with silver-tongued “gurus” driving exotic cars and taking private jets. There’s absolutely nothing wrong with enjoying success, but it gives others the wrong impression. It celebrates the individual when it takes so much more than ONE person to build a big, profitable company. Service to others is the secret to long-term success in home services.

In this show, CertainPath’s Director of Training Brandon Marshall sat down to discuss why the very best contracting companies, those who steadily and profitably grow year after year, do so thanks to their cultures rooted in trust. But how do you build that trust? How do you build that culture? Those questions are answered, and Brandon also shares insight like:

· The TWO interview questions you must ask every time.

· When’s the right time to fire a team member.

· Without recognition, you’ll never get your people’s very best.

· How to engage with your employees that will immediately build loyalty.

· What ONE tweak in how you treat your team can increase production 200%.

· How to be vulnerable—and why it’s important—while also holding others accountable.

· Why you should change the way you look at mistakes.

· Why you should never be the smarted or most talented person in your company.

· And so much more.

Pricing matters. Operations matters. Sales matters. Marketing matters. But they’re job functions. Behind each of those departments is people. People who need to be led and grown. It’s those people who will allow you to build your business stronger—but only if you provide the right culture, one founded on trust.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Goodman. There is a good reason that Goodman® is one of the biggest names in cooling, heating, and energy-efficient home comfort. The brand has been around for over four decades, continues to produce one of the best values for high-quality HVAC equipment in the industry, and is easy to sell, install and maintain. Goodman’s continuous efforts have helped contribute to the success of many HVAC contractors, like you. Goodman produces a complete line of residential ducted split systems and packaged units. The company’s product line is supported by numerous technology enhancements, including the award-winning AlumaFin7™ evaporator coil. This evaporator coil provides an efficient option for installations in space-constrained homes. The drain pan and cabinet door design provide enhanced coil reliability, offering homeowners the peace of mind they deserve. Select Goodman equipment comes with ComfortBridge® technology, which allows the system to be connected to any 24-volt thermostat. With ComfortBridge, contractors have access to the CoolCloud app which helps connect, configure, and diagnose the system wirelessly. It’s no wonder millions of homeowners say, “Thank goodness for Goodman.®” Look for and be sure to “Follow” Goodman on LinkedIn, Facebook, Instagram and YouTube.

It’s Easy & I Like It: How Coach Aaron Behunin Trains Electricians to Help Homeowners & Dramatically Increase Sales

CertainPath — Fri, 16 Feb 2024 05:00:00 -0600

“Coach Aaron” Behunin works with CertainPath contractors on improving their businesses when he’s not traveling the country, training electricians on the advanced communications and sales strategies required to deliver a 5-star residential electrical service call every time. Coach Aaron’s understanding of that process is rooted in his nearly 20 years in residential electrical service, as a Master Electrician and high revenue producing one, as well. He’s been implementing and perfecting the CertainPath system for his entire career. Today, his training is in high-demand, and every class sells out.

In this show, Aaron will share advanced sales tips and strategies residential electricians can immediately implement to put homeowners at ease, better educate them, and ultimately generate more revenue. Among the topics Aaron covers is how to…

Build a strong mindset that allows you to win on every service call.
Make a connection and maintain a connection with the homeowner at the beginning and throughout a call.
Empathize and reassure the customer that you can alleviate their concern that day.
Gain control of the call immediately by setting proper expectations early.
Properly sell diagnostics in a way that both homeowners and electricians understand.
Always gain the ability to perform a safety inspection on every call.
Ask discovery questions to unveil what customers are thinking about potential repairs and upgrades to their home.
Educate homeowners on the risks and rewards of any potential repair needed in the home.
Dramatically increase your electrical club membership sales with some tangible steps.
Properly transition from a ceiling fan call to a panel change-out opportunity.
Overcome objections like, “I think I need to get other bids.”

Plus, Aaron shares how the trades saved his life; why training must become a part of your company culture; how to actually make training fun; and why you should stop role-playing and instead do skills practice… (Because it’s easy, and I like it!)

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

PulseM & Customer Lobby. As a valued CertainPath member, you're well aware that the recipe for success lies in the relationships you cultivate with your customers. We understand that nurturing these relationships can be a demanding task, especially when you're immersed in the day-to-day operations of running a business – it can even become draining. But, fear not! pulseM and Customer Lobby are here to save the day. After seamlessly integrating pulseM's industry leading reputation management capabilities with Customer Lobby's robust retention platform, you won’t know how you lived without them before! Whether you're focused on gathering online reviews or orchestrating targeted and timely postcards, emails, and text messages, pulseM and Customer Lobby come together to make the process of creating value at every customer touchpoint effortless. We've played a key role in helping countless CertainPath members, just like you, not only snag business but keep it for the long haul. If you're ready to build relationships that turn your customers into your biggest fans, ensuring they come back time and time again, pulseM and Customer Lobby are the secret weapons you've been waiting for. Discover our platform's capabilities with a free demo here: https://get.pulsem.me/pm-plus-certainpath. Start enhancing your customer relationships today!

Synchrony. Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony’s new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony’s digital tools. Simply to go toolbox.syf.com to explore and learn more.

Mastering the Art of the HVAC Service Call: How to Thrill Customers while Creating Replacement Opportunities with Superstar Sales Trainer Estee Jaacovi

CertainPath — Fri, 02 Feb 2024 05:00:00 -0600

Estee Jaacovi has spent more than 16 years in the HVAC world, filling numerous different roles. It’s in sales where she shined, having been a 3x HVAC Sales Crown Champion. Today, Estee is a coach for CertainPath and a trainer to hundreds of multi-million-dollar producers, including some of the highest performers in the industry today.

In this show, Estee shares insights on how senior service technicians should conduct service calls. She emphasizes the importance of mental and physical preparation, making a good first impression, and building rapport with homeowners. Techniques like using a value statement, observing body language, and adapting communication styles are discussed to ease homeowner concerns and build trust. The conversation covers walking homeowners through pricing, educating them on system performance, and using visual evidence from the system for informed decisions. Estee talks about how to offer multiple repair and replacement options, use tools like the True Cost Calculator, and involve homeowners in the Comfort Survey and heat load calculations for transparency. She also talks about the psychology of presenting options, handling objections, creating urgency, and the importance of ongoing training for technicians. The goal is to ensure a professional, empathetic service visit that educates and guides homeowners through decision-making regarding their HVAC systems.

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Amana. Amana® brand is a premium brand from Daikin, the world’s #1 indoor comfort solutions company with over 20,000 employees in just North America!   Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube. 

Mindset Matters: How W3 Electric in Rowlett, TX, Doubled Sales in Only 2 Years

CertainPath — Fri, 19 Jan 2024 05:00:00 -0600

Bill Witty grew up knowing he wanted more out of life. He started as a maintenance man right out of school; rather than play on the weekends, Bill would flip houses. A friend told him about the earning potential as an electrician. He took a pay cut and leapt at an opportunity to be an apprentice at Milestone Home Services. After seven years, Bill earned his masters license and started his entrepreneurial journey by opening W3 Electric in 2019. (The W3 stands for his triple win he learned from Milestone, which is rooted in CertainPath philosophy.)

Despite a pandemic and slew of challenges that come with launching a new company, Bill has responded positively. He joined CertainPath not long after opening at the advice of his former boss, Milestone’s Gus Antos. With some guidance and the right mindset, Bill has grown W3 Electric from a one-man company to a seven-truck operation generating $2.2MM in sales. That’s quick growth in only 3.5 years. Even better, Bill has the team and many of the foundational systems and procedures in place to enjoy rapid growth. In this interview, Bill talks about his business journey, including:

· How training doesn’t have to be complicated for a small business.

· Why having the right mindset is so very important for owners and your employees.

· When the right time to start a club membership program with electrical.

· How to make your electrical safety inspections a memorable experience.

· Why debriefs after every service call is so very important.

· When the right time is to pull yourself out of the truck as the owner.

· What personality traits to look for when interviewing people.

· How Bill has reduced call backs by training and training some more on presenting diagnostics.

· What his marketing approach is, given he’s in a market with so many massive contractors with deep pockets.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Amana. Amana® brand is a premium brand from Daikin, the world’s #1 indoor comfort solutions company with over 20,000 employees in just North America! Originating eight decades ago, the Amana brand is synonymous with long-lasting, premium-quality products. Chances are, you and generations before you have enjoyed the dependable performance and longevity that the Amana brand continues to deliver. Today, Amana brand systems, like the new S-Series side discharge system with inverter technology, are manufactured with high-quality materials and innovative technologies. The unique design and excellent energy-efficient performance of the S-Series is a fraction of the size of other Amana brand systems. Because of its slim design, it is easy to transport and install. The Amana brand S-series system is available in AC, heat pump, and dual fuel configurations. Every Amana brand indoor comfort product is built to our highest standards. The S-series is no different. Take comfort with its 10-year parts and Lifetime Unit Replacement limited warranties*. For more information on the Amana S-Series, “Follow” the Amana brand on LinkedIn, Facebook, Instagram and YouTube.

Record Revenue & Profits: Extreme Ownership Spurs Joe Martel & Advanced Air Conditioning and Heating in Cedar Park, TX

CertainPath — Fri, 05 Jan 2024 05:00:00 -0600

A year ago, Joe Martel found himself in a rut. His company, Advanced Air Conditioning and Heating in Cedar Park, TX, was doing well, but Joe knew it could be doing better. Personally, he was feeling unfulfilled, as well. He called his CertainPath coach to leave the organization. That one, simple conversation changed the trajectory of the business and rekindled Joe’s personal ambition.

During this interview, Joe will share the details of that conversation. And he will explain the incredible changes he made to Advanced Air Conditioning and Heating over the next eight months. It spurred tremendous growth. Sales jumped from $1.6MM to (at the time of this interview) a projected $2.4MM+, and profits jumped from 8% to 13%.

Over the course of this interview, Joe talks about…

· How a rebrand, including truck wraps, has stimulated calls.

· What his new mindset is when approaching the business.

· How his focus on gross margin has helped stimulate his top and bottom line growth

· Why training is so important to his company.

· How often he meets with his CertainPath coach and why.

· How he’s attracting top talent from outside the industry.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Minuteman Press-Des Peres. Minuteman Press-Des Peres is your preferred print, marketing, and direct mail service provider, helping CertainPath members grow their business since 2001. Through their knowledge and experience with the programs, you will receive a fast turnaround and satisfaction guarantee on price guides, inspection forms, club materials and much more. In addition to specializing in your proprietary tools, Minuteman Press-Des Peres also provides custom design services, templates, and a wide range of promotional items to help you market your residential business. Like you, they are committed to your success! Minuteman Press-Des Peres is the ONLY Minuteman location affiliated with the CertainPath Partner network, providing member rebates & discounts. Contact Denise today for more information at 877-203-4769, ext 301.

Gus Antos Reveals $150MM Success Formula Amidst Economic Uncertainty: Learn the Dos and Don'ts in Turbulent Times

CertainPath — Fri, 15 Dec 2023 05:00:00 -0600

Gus Antos is the owner of Milestone, a residential home services company that specializes in plumbing, HVAC, and electrical. He also owns or partners in several other residential service companies. In total, all the operations exceed $150MM in revenue. (He started with CertainPath in 2004 with revenues less than $500K and deep in financial distress.) Today, he’s a member-leader within the organization.

Milestone is having another incredible year in 2023; however, it’s not been one without immense challenges. Plumbing and electrical continue to grow at 25%; yet, HVAC has only grown 5%. In this interview, Gus shares how his leadership team and he have navigated a turbulent year to again grow and do so at great profitability. Gus also shared his insights on many critical topics facing our industry today, including…

· What to do when demand calls cut way back.

· The one marketing sin contractors make.

· How Milestone has forced itself to deliver even better service.

· What changes Milestone has made with its managers to generate more revenue with less calls.

· Why contractors should be reviewing their compensation plans.

· The importance of quickly shifting your objectives in turbulent times.

· The 3 things all contractors should consider when looking to acquire a competitor in today’s environment.

· Why Milestone is considering expanding service hours and days.

· The ONE hire you should make as a $2-3MM owner/operator trying to find more time in your day.

· The 3 questions you must ask yourself if you want to grow from $20MM to $40MM quickly.

· Why being a part of a group like CertainPath is more important than ever.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Yellowstone Local. Are you a home service company struggling to find experienced employees to hire? Then you need to schedule a meeting with Yellowstone Local, the undisputed leader in helping home service companies build high performing teams. Yellowstone Local doesn't just fill open positions; they shift your entire recruiting paradigm. Changing your brand into a magnet for amazing people and helping you hire people that embody your vision, your drive, and your commitment to excellence. With an intentionally extensive approach, you’ll have a partner that builds and executes the entire process for you, saving you time and money while getting the best results. So in an industry where your product is your people, don’t settle for less where it matters most. Visit Yellowstonelocal.com today and experience a different way to hire. For more information, contact Warren Lentz at (512) 962-2638 or warren@yellowstonelocal.com.

GOODMAN. Have you heard? Goodman has turned HVAC on its side. At first glance, the new Goodman SD Inverter Heating and Cooling System for ducted homes looks very different than your traditional system. But at 53% lighter and 40% smaller than a traditional cube style unit, it’s easy to transport and is designed to optimize space, comfort, and performance. The Goodman GTST connected thermostat provides the ultimate inverter experience when installed as part of a Goodman SD inverter system. The Goodman’s GTST thermostat has a compact, non-intrusive design featuring voice control through Amazon Alexa and Google Home. Goodman remains focused on providing high-quality products at an affordable price. It’s no wonder homeowners and local contractors say, “Thank goodness for Goodman.®” Be sure to visit goodmanmfg-dot-com or “Follow” Goodman Air Conditioning and Heating on Facebook, Instagram, LinkedIn and YouTube for see more on the new Goodman SD.

Synchrony. Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for products and services? In Synchrony’s new and improved Toolbox website you can easily calculate your Cost of Credit, view educational videos and learn more about Synchrony’s digital tools. Simply to go toolbox.syf.com to explore and learn more.

CleanEffects element has eight times the collection surface (over fifty sq.ft.) of a standard electronic air cleaner, so it is vastly more efficient at providing clean air throughout your home. For more information, visit the CertainPath Member HUB or contact Trane’s Devoe Ward at StrategicAccounts@tranetechnologies.com or (469) 346-1776. And for more information on Trane, visit www.trane.com.

How Baker Brothers Rallied to $93MM & Great EBITDA after a Slow January: President Jimmie Dale's Leadership, Marketing, & Operational Secrets & Strategies

CertainPath — Fri, 08 Dec 2023 05:00:00 -0600

Jimmie Dale is the president of Baker Brothers, a residential home services company that specializes in plumbing, HVAC, and electrical. Baker Brothers is one of the largest home services companies in the DFW area and the country with sales approximately $93MM. (He started with CertainPath in 2008 with revenues around $3MM.) Today, he’s a member-leader within the organization.

In 2022, Baker Brothers had a resoundingly successful year. Both its top and bottom lines grew an impressive 35%. When the calendar turned to January of 2023, the phones went silent, like many other companies across the country. In this interview, Jimmie talks about how he navigated Baker Brothers through this tough beginning to have another record year. Jimmie also shared his insights on many critical topics facing our industry today, including…

· What he said to his entire company in January to rally and motivate his team.

· Why he increased prices even with a slower start.

· What adjustments he made to his marketing strategy to get the phones ringing.

· How he is changing his TV advertising strategy in 2024 because of the economy.

· What critical branding strategies companies often mess up.

· The two critical actions business owners must do when facing challenging times.

· What operational adjustments in he made in 2023 to have another stellar year.

· How Baker Brothers is using AI in its business—and how it will evolve over time.

· What contractors must do to grow from $3MM to $10MM to $20MM to $100MM and more.

· The one action all small contractors must take if they want to get out of the grind of doing everything themselves.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

CleanEffects. CleanEffects is Trane’s premier solution to deliver cleaner air to the entire house by removing up to 99.98% of airborne particles that pass through the reusable filter including 99.9% of Influenza A (H1N1) virus. Restricted air flow through a clogged filter forces your system to work harder, reducing its lifespan. Trane CleanEffects uses a powerful, patented ifD corona field to charge incoming air, causing particles to adhere to the CleanEffects collection cells as air passes through. Since your furnace or air handler isn’t struggling to work against a clogged filter, clean air flows freely. The Trane CleanEffects collection element is ground-breaking. Each layer is only 0.08 inches apart, with alternating charges, which makes for a stronger, more effective collection field. What is more, the Trane CleanEffects element has eight times the collection surface (over fifty sq.ft.) of a standard electronic air cleaner, so it is vastly more efficient at providing clean air throughout your home. For more information, visit the CertainPath Member HUB or contact Trane’s Devoe Ward at StrategicAccounts@tranetechnologies.com or (469) 346-1776. And for more information on Trane, visit www.trane.com.

pulseM & Customer Lobby. Successful CertainPath members like you know the value of thinking like a customer. We’ve got the tools to help you do just that. Enter pulseM Plus, combining the power of pulseM and Customer Lobby to enhance your customer journey by creating value at every touchpoint—we’ve helped hundreds of CertainPath members like you win and retain more business. pulseM Plus utilizes pulseM’s industry-leading reputation management capabilities to help you build out the early stages in your customer journey and maximize your online reputation through Google reviews. Then, pulseM Plus keeps your customers coming back by incorporating Customer Lobby’s powerful retention platform, using postcards, emails, & text messages to send the right message at the right time to encourage repeat business. And as a CertainPath member, we will waive your setup fees! For more information, please visit get.pulsem.me.

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Finding & Developing the Right People: How Brown’s Plumbing & Heating in Steinbach, Manitoba, Has Successfully Doubled the Business

CertainPath — Fri, 01 Dec 2023 05:00:00 -0600

Brown’s Plumbing & Heating in Steinbach, Manitoba, is a family business. Chad Brown’s grandfather started it in 1974, and his dad owned and operated it for much of its history. A caricature of his image adores the sides of their vans. Chad and his wife purchased the company five years ago with the goal of continuing the legacy, and he’s done a strong job thus far. Since joining CertainPath, sales have roughly doubled, as the company is approaching $3MM in revenue. In a small service area of only 30,000 or so, Brown’s Plumbing & Heating has over 3,2000 Google reviews with an average rating of 4.8. Chad’s clearly been busy implementing a multitude of systems and procedures. The most important changes he's made have been to how the company recruits, onboards, and trains. Chad is a people person, a strong communicator. He learned early that to have a successful service company, he must be surrounded by service-oriented people. He’s done a great job of doing that. As a result, Brown’s Plumbing & Heating has been thriving—and its future is even brighter.

In this interview, Chad talks in-depth about the family business, including how they…

· Strategically plan monthly with his leadership team to keep the business looking and moving forward.

· Avoid wasting techs’ time by the call center always verifying homeowners will be present the next day.

· Keep their callboards full during typical slow seasons thanks to their club membership program and regular outbounding.

· Utilize an inside salesperson to do much of the outbounding calls on unsold opportunities.

· Implement regular training, including relying on outside resources to help strengthen their technicians’ skills.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Rinnai. Rinnai is the number one selling brand of tankless water heaters in North America and the first major tankless manufacturer to produce products right here in the USA, at their new state of the art facility in Griffin, Georgia. Long known for quality and innovation, Rinna makes the most energy efficient and long-lasting water heaters available, with an average life expectancy of 20 years and annual energy savings of up to 40% when compared to standard tanks. For more information about Rinnai and their latest tankless water heaters that feature Smart-Circ Intelligent Recirculation, go to rinnai.us and learn more.

$22MM+ & Growing: How Adam Vaillancourt Roofing & Construction Has Become One of the Largest Roofers in the Northeast by Prioritizing Profitable Growth; Creating a Culture that Embraces Failure; & Focusing on Positively Impacting Both Its Customers & Employees

CertainPath — Fri, 10 Nov 2023 05:00:00 -0600

Adam Vaillancourt Roofing & Construction is one of the largest roofing contractors in the Northeast (if not the US) with revenues surpassing $22M annually. The operation has steadily grown 15% annually the last three years. The journey hasn’t always been easy. Adam started the business when he was only 29 years old with a rusty pickup truck and $3,000. Adam’s commitment to excellent service allowed the company to grow faster than he ever wanted. By 2015, Adam Vaillancourt Roofing & Construction was $5.3MM, but Adam was miserable. The company was profitable, but it was disjointed. Adam felt the pressure of the world on his shoulders. Looking for help, he found CertainPath. It proved to be one of several launching pads for this savvy contractor.

In this interview, Adam Vaillancourt and his General Manager Scott Knuckles sit down to discuss their journeys in the trades. But then, they reveal countless insights into how they’ve profitably grown the business from $5.3MM to more than $22MM. They explain how they…

· Built their superstar team of managers and leaders in the company.

· Created a multi-faceted marketing approach that’s kept the company loaded with leads, while many other contractors have struggled.

· Utilize one marketing strategy that increased leads 269%!

· Carefully determine which salespeople receive what leads.

· Crafted a highly successful repair division that receives outstanding reviews.

· Only hire people that match their core values.

· Identify people with the right traits and skills who will turn into incredible roofing salespeople.

· Onboard and train weekly with all their employees with a simple goal of everyone working to get better.

· Drastically reduced attrition in the business.

· Cultivated a company culture that accepts and expects people to make mistakes—and then learn from them.

· Regularly earn a 90+% Net Promoter Score, and they share how you can do the same!

· Relentlessly focus on every touchpoint the company has with its customers—and how to make that touchpoint an even better experience.

· Built compensation plans that heavily reward performance for every position in the company, including their sub crews.

· Added one critical position to the company that eliminates at least $120,000 in materials waste and helps create an outstanding customer service experience.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH: Facebook: https://www.facebook.com/CertainPath Linkedin: https://www.linkedin.com/company/certainpath Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

From $250K in Debt & Struggling to a Highly Profitable $14MM+ Roofing Company: How Four Seasons KangaRoof in Detroit Has Grown by Becoming a Core Values-Based Business & Having Strong Operations

CertainPath — Fri, 03 Nov 2023 05:00:00 -0500

Four Seasons KangaRoof in metro Detroit has a remarkable story. More than 10 years ago, founder Bill Burkhardt Sr. started the business with a desire to provide great service. He soon found himself struggling and $250K in debt. Bill Sr. joined CertainPath looking for guidance. Today, he runs the business with his sons Matt and Bill Jr, along with Brian Neaton, and their incredible team. Sales have jumped from $2.5MM and losing money to more than $14MM at a great profit. (And a small percentage of that revenue is insurance work, by the way!)

In this interview, Bill Sr., Matt, and Bill Jr share all that’s had to happen to transform and build a highly successful roofing company, including how they…

· Utilize the CertainPath residential sales model to work in their commercial business.

· Structured Bill Sr’s exit strategy with Matt, Bill Jr, and Brian acquisition process.

· Virtually eliminated slowdowns thanks to maintenance agreements, outbound calling, and a comprehensive marketing strategy.

· Cultivated an incredible call center to maximize every opportunity.

· Approach repair versus replacement opportunities with their core values at heart.

· Recruit based on core values fit, rather than technical ability.

· Invest years of training into new employees to ensure they do an incredible job.

· Utilize a comprehensive performance management system to develop their people.

· Built an operational process for re-roofs that drastically reduces callbacks, reduces accounts receivables, and maximizes customer satisfaction.

· Improved their Gross Margin 7-10% over the last three years with a new strategic management approach.

· And so much more!

For more information on how KangaRoof can assist you with your roofing project, visit them at https://kanga-roof.com/

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

Ashley Keith of Wisler Plumbing & Air Explains How She Manages a $1.7MM Residential Water Treatment Division

CertainPath — Fri, 27 Oct 2023 05:00:00 -0500

Wisler Plumbing & Air serves Rocky Mount, VA, a small community south of Roanoke. Despite its size, Wisler has become an extraordinarily large home services company, thanks to its dedication to exceptional service. In particular, Wisler has built an impressive residential water treatment division; it’s on target to generate $1.7MM in sales. Ashley Keith manages that division. Prior to becoming a manager, she was a technician and then salesperson, selling nearly $700K in residential water treatment equipment herself.

In this interview, Ashley explains how the department has become so successful. She shares how Wisler…

· Communicates the results of water quality tests so they’re easier to understand.

· Educates homeowners on the impact water quality has on all facets of their home and life.

· Makes water quality testing mandatory for all its plumbers.

· Built a plumbing inspection with several water quality categories that must be completed on every service call.

· Has begun training its HVAC technicians to test the water quality on every call.

· Informs homeowners on the impact water pressure has on their plumbing systems.

· Offers a lifetime warranty on all water treatment systems.

· Builds a club membership plan into the sale of new systems to emphasize the importance of maintenance with customers.

· Builds water treatment options, which always include a reverse osmosis system.

· Explains the incredible benefits of a reverse osmosis system.

· Communicates the entire installation process of a water treatment system, so homeowners fully understand what will happen.

· Manages their quality control process to ensure customers are happy.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

How Metro Electric Has Built a Multi-Million-Dollar Commercial, Generator, & Residential Service Business in Romeo, MI

CertainPath — Fri, 20 Oct 2023 05:00:00 -0500

Episode Show Notes / Description

Metro Electric can be found just north of Detroit, serving Romeo, MI, and beyond. This contracting company has been growing rapidly. They generate more than $5MM in generators and $1MM in residential service; plus, they have a massive commercial division. It takes plenty of good electricians to provide the exceptional service Metro Electric has become known for. It’s why they developed an in-house apprenticeship program that trains young people in a trade that will serve them for life. It’s just one of the many things Metro Electric does so very well.

In this interview with Metro Electric Vice President Kristina Perkins, she details the company’s apprenticeship program. She also shares how they…

· Recruit young people and new construction electricians to Metro Electric.

· Carefully interview people to find the very best candidates.

· Utilize regular training to ensure their team delivers on every opportunity.

· Launched a residential club membership program to curb shoulder seasons.

· Created a strong company culture through consistent communication and fun!

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Angi. Angi is one of the largest home services marketplaces that connects qualified service professionals to project-ready homeowners. With over 25 years of experience and a network of more than 250,000 pros, we have helped more than 150 million people with their home needs. For service professionals, we are the source for everything from new customers and revenue streams, to reviews, payments and perks. With homeowners today investing more than ever, countless projects need a pro to take them on. We make the connection.

$20MM to $40MM in 3 Years: How Vredevoogd Doubled Sales By Utilizing Data, Maximizing Its Call Center, Refining Its Marketing, & Relying on CertainPath Principles

CertainPath — Fri, 29 Sep 2023 05:00:00 -0500

Vredevoogd Plumbing, Heating, & A/C started its membership with CertainPath as a new construction HVAC-only company roughly 11 years ago. Its owners Mike & Tom aspired to hit $1MM in sales. Fast forward to today. Mike and Tom made a lucrative exit from the business, and they turned their family business over to a new leader, Brian Vandestreek, in late 2020. Brian had NO experience in the trades. Yet by the end of 2023, Brian expects Vredevoogd’s sales to double, which would hit $40MM. The company now has four locations with solid leadership in each, ensuring Vredevoogd is poised to take over all of central and western Michigan. In this interview, Brian shares how his leadership team and he have doubled the business in roughly 3 years, including how they:

· Revamped their use of data and developed a new set of KPIs they monitor daily.

· Understand what changes need to be made within 3 days of a new month.

· Carefully and successfully launched plumbing as a new service division.

· Refined their call center to maximize every opportunity within their service area.

· Expanded their service area by retooling and refocusing their marketing strategy.

· Empower their people to make changes and make mistakes, which has allowed the company to flourish.

· Retooled their club membership to make it more desirable and a part of their long-term growth plan.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

Goodman. There is a good reason why Goodman® is one of the biggest names in heating, cooling and energy-efficient home comfort. The brand has been around for decades and you’ll probably find one of Goodman’s nationwide distributors in a neighborhood near you. And since Goodman products are designed, engineered and assembled in the USA, you can feel good knowing that one of the best values for high-quality HVAC equipment is available where and when you need it. It’s no wonder homeowners and local contractors say, “Thank goodness for Goodman.® Look for and be sure to “Follow” Goodman on LinkedIn, Facebook, Instagram and YouTube.

3 Steps to Creating a Team Culture of High Performance, Trust, & Belonging with 5x Author & Keynote Speaker Mike Robbins

CertainPath — Fri, 22 Sep 2023 05:00:00 -0500

Mike Robbins is a 5x author, thought leader, and sought-after motivational speaker who teaches people, leaders, and teams to infuse their lives and businesses with authenticity and appreciation. As a leadership expert, he partners with some of the largest companies in the world. And he will be a keynote speaker at your Temecula Expo in October!

In this interview, Mike talked about “3 Steps to Creating a Team Culture of High Performance, Trust, & Belonging.” In addition to those core concepts, Mike shared incredible insight throughout this conversation, including how to:

· Manage, lead, and learn from younger generations, making them better employees and team members.

· Create trust among your people so they can perform at a higher level and make fewer mistakes.

· Have hard conversations with struggling team members that are productive and don’t erode confidence.

· Strengthen your team during the natural, stressful times when running a contracting company.

· Identify leaders from within and outside your company to foster exponential growth.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.

With CertainPath, Success is Made Certain.

Visit www.mycertainpath.com for more information.

FOLLOW CERTAINPATH:

Facebook: https://www.facebook.com/CertainPath

Linkedin: https://www.linkedin.com/company/certainpath

Instagram: https://www.instagram.com/certainpath/

Thank you to our sponsors:

CleanEffects. CleanEffects is Trane’s premier solution to deliver cleaner air to the entire house by removing up to 99.98% of airborne particles that pass through the reusable filter including 99.9% of Influenza A (H1N1) virus. Restricted air flow through a clogged filter forces your system to work harder, reducing its lifespan. Trane CleanEffects uses a powerful, patented ifD corona field to charge incoming air, causing particles to adhere to the CleanEffects collection cells as air passes through. Since your furnace or air handler isn’t struggling to work against a clogged filter, clean air flows freely. The Trane CleanEffects collection element is ground-breaking. Each layer is only 0.08 inches apart, with alternating charges, which makes for a stronger, more effective collection field. What is more, the Trane CleanEffects element has eight times the collection surface (over fifty sq.ft.) of a standard electronic air cleaner, so it is vastly more efficient at providing clean air throughout your home. For more information, visit the CertainPath Member HUB or contact Trane’s Devoe Ward at StrategicAccounts@tranetechnologies.com or (469) 346-1776. And for more information on Trane, visit www.trane.com.

Minuteman Press-Des Peres. Minuteman Press-Des Peres is your preferred print, marketing, and direct mail service provider, helping CertainPath members grow their business since 2001. Through their knowledge and experience with the programs, you will receive a fast turnaround and satisfaction guarantee on price guides, inspection forms, club materials and much more. In addition to specializing in your proprietary tools, Minuteman Press-Des Peres also provides custom design services, templates, and a wide range of promotional items to help you market your residential business. Like you, they are committed to your success! Minuteman Press-Des Peres is the ONLY Minuteman location affiliated with the CertainPath Partner network, providing member rebates & discounts. Contact Denise today for more information at 877-203-4769, ext 301.

Redesign.co. Are you finding it hard to make your mark in the competitive digital world? Look no further than Redesign.co! Our expert services will ensure your business achieves maximum visibility through Programmatic Display, Device ID Geo Fencing, Email Marketing and a strong online presence. Don't let potential customers slip away and allow your brand to blend in with the rest. Get in touch with Redesign.co and let our exceptional digital marketing team help you stay ahead of the competition.

30-40% Net Profit 3 Years Running: How Fox Plumbing in Sarasota, FL, Has Kept Intentionally Small, Yet Highly Profitable Family Business

CertainPath — Fri, 08 Sep 2023 05:00:00 -0500

Too often contractors focus on putting more trucks on the road, rather than generating a strong net profit. The Fox family has a much different outlook on business. Their company, Fox Plumbing Services, is based in Sarasota, FL, and focuses on residential service and remodeling. It’s never had more than three trucks. That’s what founder Amos Fox wanted when he started in 1994. His son, Anthony, and daughter, Debbie, wish to continue that vision. They enjoy knowing their customers and having tight control over the company. They clearly know what they’re doing: Fox Plumbing has enjoyed a NET profit between 30-40% in each of the last THREE years. With sales around $1.5MM, that’s providing the family more money than many 100+ truck operations without that added stress.

Throughout this hour-long conversation, Amos and Debbie share their family’s story, along with how they operate Fox Plumbing Services today, including the immense impact CertainPath has made on them. They talk about how they…

· Altered their pricing to eliminate the increasing complaints from customers.

· Utilizes CertainPath’s software to free up the office to focus on important tasks.

· Found the right service fee for their business.

· Created a club membership program that supplements their call board when they need.

· Adopted new warranties, and how those warranties dramatically increased the productivity of their drain cleaning and sewer business.

· Intentionally keeps a tight service area to ensure that 75% of their plumbers’ hours are productive.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

Home Depot Pro Trades. At The Home Depot Pro Trades, our job is helping you do yours. Powered by HD Supply, we are uniquely positioned to help drive your business through unrivaled access to professional-grade Plumbing, Electrical and HVAC products and innovative business solutions such as our Stockwise Inventory Management program fully customizable to meet your needs and improve productivity. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.

Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit WorldClassIAQ.com for more information.

Goodman. There is a good reason why Goodman® is one of the biggest names in heating, cooling and energy-efficient home comfort. The brand has been around for decades and you’ll probably find one of Goodman’s nationwide distributors in a neighborhood near you. And since Goodman products are designed, engineered and assembled in the USA, you can feel good knowing that one of the best values for high-quality HVAC equipment is available where and when you need it. It’s no wonder homeowners and local contractors say, “Thank goodness for Goodman.® Look for and be sure to “Follow” Goodman on LinkedIn, Facebook, Instagram and YouTube.

Top 5 Reasons Why Businesses Fail & How to Stop the Leaks with Brent Garrett of Sirius Plumbing & Air Conditioning in Dallas, TX

CertainPath — Fri, 25 Aug 2023 05:00:00 -0500

Brent Garrett, along with his wife Jeni, is the owner and operator of the highly successful Sirius Plumbing & Air Conditioning, which serves the DFW area. The small business owners have the company at $5MM in revenue with more than $7MM clearly in sites. Brent has taken on a new venture—authoring a book he’s titled, “Swirling the Drain: Why Small Businesses Fail and How to Stop the Leaks.” The book is a passion project, as he has a desire to help as many entrepreneurs as possible.

In fact, Brent has been an entrepreneur for more than 35 years, and in everything he’s done, he’s overcome hurdles to find incredible success, including selling a previous business for seven figures. In this interview, Brent outlines many of the core themes in his book, which will hopefully be available in the fourth quarter of 2023. And he’s open and honest about the struggles and now triumphs he’s experiencing at Sirius. In particular, Brent talks about the…

· Five top reasons why small businesses fail, and how to stop it from occurring.

· Difference between owning a job and owning a company.

· Magnitude of hiring properly of hiring, and how Brent approaches it.

· Value of having a plan as the foundation of your business.

· Need to delegate and outsource if you want to rapidly grow.

· Importance of accountability you can only get by surrounding yourself with other entrepreneurs.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

Yellowstone Local. Are you a home service company struggling to find experienced employees to hire? Then you need to schedule a meeting with Yellowstone Local, the undisputed leader in helping home service companies build high performing teams. Yellowstone Local doesn't just fill open positions; they shift your entire recruiting paradigm. Changing your brand into a magnet for amazing people and helping you hire people that embody your vision, your drive, and your commitment to excellence. With an intentionally extensive approach, you’ll have a partner that builds and executes the entire process for you, saving you time and money while getting the best results. So in an industry where your product is your people, don’t settle for less where it matters most. Visit Yellowstonelocal.com today and experience a different way to hire. For more information, contact Warren Lentz at (512) 962-2638 or warren@yellowstonelocal.com.

Rheem- Brothers Richard and Donald Rheem founded Rheem Manufacturing Company in Emeryville, California in 1925. The company has produced a number of cutting-edge products in its 89 years of operation. Today, Rheem is North America's only manufacturer of HVAC, water heating, pool/spa heating, and commercial refrigeration solutions. For more information, go to rheem.com.

pulseM & Customer Lobby. Successful CertainPath members like you know the value of thinking like a customer. We’ve got the tools to help you do just that. Enter pulseM Plus, combining the power of pulseM and Customer Lobby to enhance your customer journey by creating value at every touchpoint—we’ve helped hundreds of CertainPath members like you win and retain more business. pulseM Plus utilizes pulseM’s industry-leading reputation management capabilities to help you build out the early stages in your customer journey and maximize your online reputation through Google reviews. Then, pulseM Plus keeps your customers coming back by incorporating Customer Lobby’s powerful retention platform, using postcards, emails, & text messages to send the right message at the right time to encourage repeat business. And as a CertainPath member, we will waive your setup fees! For more information, please visit get.pulsem.me.

Overcoming Shoulder Season in the HVAC & Roofing Industries with Expert Estee Jaacovi & Rich Rogers

CertainPath — Fri, 18 Aug 2023 05:00:00 -0500

Shoulder season is something that makes both roofing and HVAC contractors alike nervous. It’s those traditionally “slower” months in between your busy season. However, shoulder season doesn’t have keep you up at night if you properly plan for it.

CertainPath Coaches Estee Jaacovi (HVAC) and Rich Rogers (roofing) talk about how to manage shoulder seasons in their respective trades. They share insights like how to:

· Prepare for shoulder seasons months in advance.

· Outbound current and previous customers in a way that immediately impacts your call volume.

· Properly cloverleaf neighborhoods near jobs that wins homeowners over, rather than them asking you to leave.

· Market your business to reduce the sting of shoulder season, and how to market yourself during shoulder season.

· Utilize training in a way that ensures your people are doing the very best on every single opportunity.

· Use the shoulder season as an opportunity to refine your operations, which allows for smoother and more profitable growth.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

RoofSnap. Are you tired of spending hours measuring and estimating roofing jobs? RoofSnap is here with powerful tools to provide fast measurements and estimates that simplify and speed up the sales process. When you order roof measurement reports, they arrive in your inbox in as little as two hours —or sixty minutes or less with rush delivery. Or draw your own roof measurements and receive your report in minutes. CertainPath members can try out a free seven-day trial of RoofSnap. If you subscribe after your trial ends, you’ll get five free measurement reports –plus one extra free report if you sign up by June 30th. Don’t miss the chance to simplify your roofing process and boost your bottom line! Look for RoofSnap in your CertainPath portal to get started today.

American Standard. Did you know the American Standard Home app gives homeowners control over their American Standard smart comfort system from the palm of their hands? Give them the power to adjust temperature hot or cold, set schedules, monitor usage and optimize energy from anywhere. The American Standard Home app gives homeowners the ability to control how their environment feels so they can create their perfect cozy space. Download the American Standard Home App on the App Store or get it on Google Play.

Synchrony – Are your customer’s reluctant to share their personal financial information with your sales team? Help eliminate any customer concerns by allowing them to apply for financing using their personal device with Synchrony’s Direct to Device technology. This completely paperless process not only saves time, it helps reduce input error and frees your sales representative to handle other tasks. Customers can apply using Direct to Device through a secure email sent to their device or by scanning a custom QR code. For more information on Direct to Device and how to get set up, call your Synchrony sales team at 877 891-9803 or visit toolbox.syf.com

$485MM & 31 Locations: How Carl DiBene Evaluates & Fixes Struggling Contracting Companies & More!

CertainPath — Fri, 04 Aug 2023 05:00:00 -0500

Carl DiBene has had a wildly successful 30-year career in residential contracting. After serving 8.5 years as an Army Ranger, he graduated college and went to work for a contractor, who would become one of CertainPath’s first members in 1999. Carl would become the Director of Training for CertainPath in 2001, building the training for our organization. His techniques are still taught today and are likely responsible for BILLIONS of dollars in residential home service sales.

Carl then spent 15 highly successful years working with ARS, where he earned a reputation as a turnaround artist with struggling locations. By the end of his tenure, he managed the entire western half of the US, which included $485 MILLION in sales and 31 locations. Looking for a new challenge, Carl returned home to CertainPath, where today he’s a Strategic Business Advisor. In this role, he visits CertainPath member locations, analyzing all areas of the business, and providing the owners with a plan on how to increase revenue, as well as profitability.

In today’s show, Carl shares how he evaluates companies, walking us through his process. This interview is FULL of great nuggets for contractors. Carl shares insights like how to…

· Look at your P&L and immediately identify where you’re losing net profit.

· Find inefficiencies in your company through an org chart review.

· Evaluate when it’s the right time to add another manager.

· Properly structure the recruiter role in a contracting company.

· Find common mistakes ALL call centers seem to make—even in highly successful operations.

· Immediately find calls when you don’t have any.

· Truly evaluate your ad agency’s performance—and the tough questions you need to ask them.

· Analyze whether your technicians are truly doing their jobs by looking at a few core KPIs.

· Put a STOP to your technicians always going to the big box stores.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

$5MM with $10MM in View: Santhoff Plumbing in Missouri City, TX, Has Grown by Making Hard Changes & Creating Opportunities for Its People

CertainPath — Fri, 28 Jul 2023 05:00:00 -0500

Episode Show Notes / Description

Santhoff Plumbing in Missouri City, TX, has steadily grown from $3MM to $4MM with $5MM in sights. And Part-Owner & GM Jason Santhoff projects $10MM in the not-too-distant future. This rapid ascent has occurred thanks to some incredible changes they’ve made to the business, including how Jason and his family have:

· Completely rebuilt their image, began managing by the numbers, and instituted training within the company.

· Got their team onboard with these massive changes by educating them on “why.”

· Have built their culture with monthly barbecues, annual fishing trips, axe throwing, Top Golf visits, and a blow-out Christmas party.

· Learn the aspirations of their employees by always having an open-door policy and allowing them to grow into new and sometimes radically different positions—a tech became a dispatcher, and a dispatcher became a tech!

· Overcame LOSING all their reviews when they moved into a new office.

· Scraped together enough leads, after their call count plummeted from losing reviews, to still grow by $1,000,000 last year.

· Have created a steady stream of technicians into their business, including SEVEN apprentices waiting in the wings!

· Teach their technicians the cost of doing business, including why their labor and materials percentages matter.

· Utilize Home Depot Pro to steady their materials and equipment percentages ensuring a strong, double-digit profit margin.

· Plus, learn the what Jason wishes the company would have done SOONER to truly accelerate their growth.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

$700K in Plumbing Sold & Installed: Nate Jones Shares His Service Call Process & Unique Journey into the Trades

CertainPath — Fri, 21 Jul 2023 05:00:00 -0500

Nate Jones is a plumber with Big Blue Plumbing in Alameda, CA. Nate had a Crown Champion year in 2022, selling and installing over $700K in residential plumbing. Nate has an incredible background—from growing up a farm in Ohio to professional skater to a bartender for over a decade. Looking for stability, he hounded Big Blue Plumbing’s owner, Paul Gerrard, who gave him an opportunity… an opportunity that’s been good for both men.

Nate loves what he does—helping people. And he loves where he works. Why? He was quick to say: Big Blue Plumbing feels like family. He’s happy there. He enjoys who he works with and who he works for. As a result, not only is he very productive; Big Blue Plumbing is a stellar company with many successful people.

In this latest episode of The Successful Contractor, Nate also shares his service call process, including how he…

· Quickly gains homeowners’ trust by getting “3 yeses” and a “thank you” within minutes of coming into the home.

· Almost always can conduct a complete plumbing safety check.

· Provides “probably too much information” to homeowners to help them make an educated decision about plumbing improvements.

· Talks to homeowners about the value of replacing their water heater, as well as how he informs homeowners about the value of tankless systems.

· Offers camera inspections on mainline sewer calls.

· Sells the value of a club membership well beyond the discount.

· Handles objections like, “But the part only costs THIS MUCH,” and “I think I want to get other bids.”

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

Trane. Did you know the Trane Home app gives homeowners control over their Trane smart comfort system from the palm of their hands? Give them the power to adjust temperature hot or cold, set schedules, monitor usage and optimize energy from anywhere. The Trane Home app gives homeowners the ability to control how their environment feels so they can create their perfect cozy space. Download the Trane Home App on the App Store or get it on Google Play.

Redesign.co. Are you finding it hard to make your mark in the competitive digital world? Look no further than Redesign.co! Our expert services will ensure your business achieves maximum visibility through Google Ads, SEO optimization, Social Media Management and a strong online presence. Don't let potential customers slip away and allow your brand to blend in with the rest. Get in touch with Redesign.co and let our exceptional digital marketing team help you stay ahead of the competition!

OWENS CORNING AIRCARE. Uncover hidden opportunities and take your HVAC business to the next level with Owens Corning. Owens Corning has done the work to provide you with a turnkey system with a simple story that practically sells itself. Add duct replacement and attic insulation to your service offering as a part of our program and elevate your sales today. Benefits include sales and product training, marketing support, and a Rewards program. For more information on partnership opportunities, visit owenscorning.com/aircare.

$854K in Plumbing Sold & Installed: How 1st Year Plumber Zeke Davis Became a Crown Champion

CertainPath — Fri, 14 Jul 2023 05:00:00 -0500

Frustrated, nervous, angry, irritated. These are the emotions of homeowners when they call your company to repair their plumbing, HVAC, electric, or roof. How your techs or salespeople talk to homeowners can radically impact their emotions. In fact, once you’ve settled your customer, if you take the time to EDUCATE people, they will spend more money—and be happier about the investment in their home.

That’s what Zeke Davis of Steve’s Plumbing in Lynnwood, WA, does… This superstar had a knock-out ROOKIE year, selling and installing $854K in residential plumbing. A big part of Zeke’s success was educating customers about their plumbing system—and giving them options. ZERO high pressure. Just Zeke giving people information.

In this latest episode of The Successful Contractor, Zeke shares his ENTIRE SERVICE CALL PROCESS, including…

· Why he LIKES to get into crawlspaces on EVERY call.

· How he talks about water pressure, shut-off valves, water heaters, and expansion tanks.

· What questions he asks to inform homeowners on the benefits of tankless water heaters.

· Why he takes pictures of every part of a home’s plumbing system.

· How he’s passionate about selling toilets—and how he sells so many.

· Why Steve’s Plumbing always offers FREE CAMERA INSPECTIONS.

· How Steve’s Plumbing’s LIFETIME WARRANTY closes jobs.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

$1.6MM Roofing Sold in Fayetteville, AR: 4-Time Sales Crown Champion Brad Garnett Shares His Sales Process

CertainPath — Fri, 23 Jun 2023 05:00:00 -0500

Does your team compete AND collaborate? That’s what great teams do… and great companies… like Brown Boys Roofing in Fayetteville, AR. Brad Garnett is a 4-TIME ROOFING SALES CROWN CHAMPION! AND he works with 3 MORE Crown Champions! They work hard to push, help, and motivate one another every day. (By the way, the #1 champ wins a WRESTLING CHAMPIONSHIP BELT! How cool is that???)

Brad was an insurance adjuster for almost 30 years before switching sides and going to work for Brown Boys Roofing in Fayetteville, AR. While he obviously knew the insurance side of the industry, Brown Boys taught him their process rooted in #CertainPath training and processes. He’s FLOURISHED! In this interview, you’ll learn Brad’s entire process, including how he:

· Carefully prepares for every appointment in the morning.

· Goes about getting his mindset right before heading out the door for work.

· Ensures he makes an immediate, positive connection with the homeowner.

· Diagnoses the customer’s personality and interests within minutes.

· Conducts a complete inspection—including getting in the attic—on every appointment.

· Provides a hands-on approach to the various roofing materials.

· Builds logical, strong options that allow homeowners to decide what’s best for them.

· Sells roofs when the insurance claims will NOT cover the entire investment.

· Handles every other objection imaginable.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

CertainPath Software. CertainPath Software is easy to implement in your business; it combines all the tools, systems, and features you need to run a profitable company of any size - from $500K up to $200M. CertainPath Software is designed to make every step intuitive, so you and your team can focus on serving customers. Pricing, invoicing, options, materials, job photos, financing options, and more are combined into a single, easy-to-use interface. When technology makes the lives of your team easier, you know they’ll be focused on what they do best. Discover how CertainPath’s field app streamlines the steps your technicians take on each call. Go to www.mycertainpath.com today to learn more.

$1.2MM Res Plumbing Work Sold in Little Durango, CO: Kory Peine of M&R Plumbing Shares His Service Call Process

CertainPath — Fri, 16 Jun 2023 05:00:00 -0500

What MAGIC WORDS does Kory Peine say to put STRESSED homeowners’ minds at ease? Some homeowners are full of ANXIETY and even FEAR when calling a home services company for help… Kory understands that—and he quickly turns CONCERN into CONFIDENCE that he can help them…

Korey is a plumbing salesperson for M&R Plumbing, which has locations in Farmington, NM, and Durango, CO. Last year, Korey killed it—selling just shy of $1.2MM in residential plumbing work in a town of less than 20K.

In this interview, Kory explains how he began with M&R and the plumbing trade… (He wasn’t a plumber previously. Kory was a salesperson.) And he’s taken those skills to our industry—although he will tell you CertainPath’s training IMPACTED him greatly!

Kory KILLS IT in putting worried homeowners’ minds at ease. You’ll see how he does it. You’ll also see his entire process when working with homeowners, including how he:

· Approaches every sort of plumbing problem, as well as sewer problems.

· Educates homeowners how minor repairs are actual symptoms of larger problems that should be addressed for their sake.

· Expertly makes recommendations to homeowners in a way they appreciate.

· Sells pipe bursting and relining—they do almost NO excavation jobs!

· Manages every objection imaginable.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

Rinnai. Rinnai is the leading brand in the USA to provide residential and commercial tankless and heating solutions that deliver the ultimate experience. With over 100-years of history, Rinnai has proven its commitment to quality, safety, and support behind everything we do. Rinnai is also the first major tankless brand to manufacture in the USA. CertainPath™ members will be eligible to receive a rebate on all registered residential Rinnai tankless, boiler/combi, DV/FC, and air handlers. Be part of a network that helps you set apart from the competition and grow your business with Rinnai PRO Network …It’s Better in Network. Contact Craig Williams at cwilliams@rinnai.us to get started.

$856K Res. Electrical Work Sold & Installed: David Diehl of Tingley Home Services in Milford, MA, Shares His Service Call Process

CertainPath — Fri, 09 Jun 2023 05:00:00 -0500

David Diehl is an electrician with Tingley Home Services in Milford, MA. In 2022, he sold and installed $856,000 worth of residential electrical work. And he did it while working no more than 40-50 hours a week—and no weekends. In this interview, David shares how he got into the electrical trade—and he was recruited to Tingley by the founder of the company speaking at his school!

Then, David takes time to break down precisely how he goes about helping homeowners every day, including how he:

· Prepares for every service call.

· Sells the benefits of the electrical inspection.

· Educates homeowners on the potential dangers of outdated panels, especially Federal Pacific panels.

· Explains to homeowners why GFIs are so important to their safety.

· Charges for electrical diagnostics.

· Informs customers about the benefits of whole house surge protection.

· Teaches homeowners why smoke detectors must be replaced after 10 years.

· Sells club memberships by focusing on 4 big benefits, rather than just the discount.

· Handles objections like: Why is this so expensive?

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

Redesign.co. Are you finding it hard to make your mark in the competitive digital world? Look no further than Redesign.co! Our expert services will ensure your business achieves maximum visibility through Google Ads, SEO optimization, Social Media Management and a strong online presence. Don't let potential customers slip away and allow your brand to blend in with the rest. Get in touch with Redesign.co and let our exceptional digital marketing team help you stay ahead of the competition!

Knowledge Leads to Comfort: How Danielle Leisten of Buric Heating & Air Sold $1.76MM & Became the 1st Female CertainPath HVAC Tech to Earn Crown Champion Status

CertainPath — Fri, 26 May 2023 05:00:00 -0500

Danielle Leisten is a do-it-all technician for Buric Heating & Air in Columbia, MD. She does maintenance, service, and sales. She even helps in the office. Danielle is also CertainPath’s FIRST female tech to attain HVAC Crown Champion status; she sold $1.76MM in 2022. And it was only her second year in ANY sales function… How did Danielle achieve such incredible, immediate success?

KNOWLEDGE IS POWER and POWER COMES FROM KNOWLEDGE… That’s Danielle’s belief. She will take the time to educate homeowners completely about their system—even a 20+ year old dinosaur—and she gives them the option of repairing it, along with the option to replace it. Ultimately, those homeowners will feel fully informed. Through that information, they will feel good about their buying decision with Danielle and Buric.

Danielle shares her entire service call process in this interview, including how she:

· Creates early connections with homeowners to get them to relax.

· Educates homeowners on all facets of their system using the System Performance Report.

· Explains to customers different components of their system and repairs using analogies they can easily understand.

· Introduces the idea that replacement may be the best option, even though she’s on a tune-up call.

· Creates an assortment of easy-to-understand options for the homeowners that cover both repairs and replacement.

· Handles all the major OBJECTIONS customers have when faced with a big buying decision.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

Trane. For more than a century, Trane has stood for products and technology that are innovative, reliable and always moving forward. Trane Residential works together with independent dealers to provide sustainable, efficient, and healthier environments that their homeowners want and deserve. The Trane portfolio addresses not only comfort but indoor air quality, complete system control from anywhere, diagnostics to help manage and protect the investment, and energy savings opportunities through products like our smart thermostats and variable speed air conditioner. You can install Trane and be confident in it’s reliability because every product is tested to withstand the harshest conditions nature, or our engineers, can throw at it – like freezing conditions in our System Extreme Environmental Test (SEET) lab or five-inches of water an hour in our Climate Chamber. That's how we create heating and cooling systems you can count on to run through anything. It's that kind of reliability that's earned us the honor of being America's Most Trusted® HVAC System for nine consecutive years in a row.

$2.8MM in Residential Roofing Sales: Jerrad Taylor of Bouldin Roofing in Tiny Russellville, KY, Explains How Being Straightforward Has Led to His Success

CertainPath — Fri, 19 May 2023 05:00:00 -0500

Jerrad Taylor is a salesperson for Bouldin Roofing in the tiny town of Russellville, KY, which has a population of a little more than 7K. And he had an incredible 2022, selling $2.8MM in residential roofing. HOW??? Jerrad believes in being STRAIGHTFORWARD with his customers. He enjoys connecting with people and forging relationships. However, he also believes in being upfront and as honest as possible… Jerrad is straightforward throughout his entire sales process, and he explains it in this interview… Jerrad details:

· Why every customer is NOT his customer.

· How he manages difficult conversations with homeowners who only thought they needed a repair, not a complete replacement.

· What he does when someone asks why he’s $4K more expensive than a competitor.

· Why & how he TEARS apart competitors’ estimates.

· How he closes homeowners over the phone who are still waiting on other bids.

· Why some insurance companies he won’t work with.

· And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

Minuteman Press-Des Peres. Minuteman Press-Des Peres is your preferred print and marketing service provider, helping CertainPath members grow their business since 2001. Through their knowledge and experience with the programs, you will receive a fast turnaround and satisfaction guarantee on price guides, inspection forms, club materials and much more. In addition to specializing in your proprietary tools, Minuteman Press-Des Peres also provides custom design services, templates, and a wide range of promotional items to help you market your residential business. Like you, they are committed to your success! MinuteMan Press-Des Peres is the ONLY Minuteman location affiliated with the CertainPath Partner network, providing member rebates & discounts. Contact Denise today for more information at 877-203-4769.

pulse M & Customer Lobby. Successful CertainPath members like you know the value of thinking like a customer. We’ve got the tools to help you do just that. Enter pulseM Plus, combining the power of pulseM and Customer Lobby to enhance your customer journey by creating value at every touchpoint—we’ve helped hundreds of CertainPath members like you win and retain more business. pulseM Plus utilizes pulseM’s industry-leading reputation management capabilities to help you build out the early stages in your customer journey and maximize your online reputation through Google reviews. Then, pulseM Plus keeps your customers coming back by incorporating Customer Lobby’s powerful retention platform, using postcards, emails, & text messages to send the right message at the right time to encourage repeat business. And as a CertainPath member, we will waive your setup fees! For more information, please visit get.pulsem.me/pm-plus-certainpath.

Redesign.co. Are you finding it hard to make your mark in the competitive digital world? Look no further than Redesign.co! Our expert services will ensure your business achieves maximum visibility through Google Ads, SEO optimization, Social Media Management and a strong online presence. Don't let potential customers slip away and allow your brand to blend in with the rest. Get in touch with Redesign.co and let our exceptional digital marketing team help you stay ahead of the competition!

$1.48MM in Residential Plumbing Work Sold & Installed: Kristian Youngblood of Mackin & Sons in Wadsworth, OH, Shares His Service Call Process

CertainPath — Fri, 12 May 2023 05:00:00 -0500

Kristian Youngblood of Mackin & Sons in Wadsworth, OH, which is just outside of Akron, is now a manager/plumbing salesperson for the company. But in 2022, he was a full-time plumber in the field selling and installing over $1.48 MM—eye popping numbers for a small, Midwestern market.

In this interview, Kristian shares his entire service call process. He shares in-depth how he:

· Conducts his safety inspections—and what he says during them.

· Converts flapper calls into complete toilet replacements.

· Flips corroded fixture calls turn into water treatment sales.

· Sells PREMIUM water heaters to people who already bought a big box water heater.

· Grabs control of service calls from D Personality (Type A) homeowners.

· Turns slow drains into main sewer line replacements.

· Builds options sitting NEXT to the customer at the kitchen table.

· Handles every type of objection possible.

· And so much more!

Show Notes

The Successful Contractor Podcast, Powered by CertainPath, is a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors:

Angi. Angi is one of the largest home services marketplace that connects qualified service professionals to project-ready homeowners. With over 25 years of experience and a network of more than 250,000 pros, we have helped more than 150 million people with their home needs. For service professionals, we are the source for everything from new customers and revenue streams, to reviews, payments and perks.

Owens Corning. Uncover hidden opportunities and take your HVAC business to the next level with Owens Corning. Owens Corning has done the work to provide you with a turnkey system with a simple story that practically sells itself. Add duct replacement and attic insulation to your service offering as a part of our program and elevate your sales today. Benefits include sales and product training, marketing support, and a Rewards program. For more information on partnership opportunities, visit owenscorning.com/aircare.

Surround Yourself with Good People: How Joe Zimmerman Grew Summers & Zim’s in Atglen, PA, from $2MM to $10MM with a Great Profit

CertainPath — Fri, 05 May 2023 05:00:00 -0500

Joe Zimmerman, President of Summers & Zim’s in Atglen, Pennsylvania, which is about an hour west of Philadelphia. Summers & Zim’s has been around for nearly 100 years; his grandfathers started it, his dad carried on the tradition, and Joe assumed leadership in his mid-20’s. The company was successful and small. It’s in 2011, after his son Ethann expressed interest in becoming the 4th generation, that Joe joined CertainPath, looking for a way to make Summers & Zim’s a professional operation. And he’s done just that. The business has grown from $2MM in sales to over $10MM. And it’s become very profitable. He's made so many changes over the years. The biggest has been getting his pricing right, hiring the right people, implementing systems, and allowing others to lead. Joe exemplifies what it means to be a servant leader. He truly lives one of Summers & Zim’s core values of being “good natured.”

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for nearly 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

$764K Residential Electrical Work Sold & Installed: Jonathan Unzueta Rojas of Top Flight Electric in Winter Haven, FL, Shares His Service Call Process

CertainPath — Fri, 28 Apr 2023 05:00:00 -0500

Jonathan Unzueta Rojas of Top Flight Electric in Winter Haven, FL, sold & installed $764K in residential electrical work in 2022. During this conversation, he shares his background and then shares in full his service call process. Jonathan explains in-depth how he immediately connects with homeowners; how he explains his safety inspection and the need for a diagnostic charge in many cases; how he informs customers about the benefits of an electrical panel upgrade; how he educates homeowners on the importance of whole-house surge protection, GFCIs & AFCIs, new smoke detectors, & more; and how he constructs his options, manages objections, and utilizes financing as a tool.

Show Notes

$6.9MM in Residential Roofing by 1 MAN in 1 YEAR—and Very Little of It Insurance Work: Lakeside KangaRoof’s Eugene Martin Shares His Sales Process

CertainPath — Fri, 21 Apr 2023 05:00:00 -0500

Eugene Martin is a salesperson for Lakeside KangaRoof in Geneva, NY. In 2022, Gene sold an impressive $6.9 million in residential roofing in that little New York town. Maybe even more impressive, Gene estimated only 10% of those roofing projects were insurance jobs. So, Gene can clearly work a sales process, earn people’s trust, build value, navigate options, and happily close homeowners, even when its their own money at stake.

Show Notes

pulse M & Customer Lobby. Successful CertainPath members like you know the value of thinking like a customer. We’ve got the tools to help you do just that. Enter pulseM Plus, combining the power of pulseM and Customer Lobby to enhance your customer journey by creating value at every touchpoint—we’ve helped hundreds of CertainPath members like you win and retain more business. pulseM Plus utilizes pulseM’s industry-leading reputation management capabilities to help you build out the early stages in your customer journey and maximize your online reputation through Google reviews. Then, pulseM Plus keeps your customers coming back by incorporating Customer Lobby’s powerful retention platform, using postcards, emails, & text messages to send the right message at the right time to encourage repeat business. And as a CertainPath member, we will waive your setup fees! For more information, please visit get.pulsem.me/pm-plus-certainpath.

Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve.Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit WorldClassIAQ.com for more information.

98.47% Call Booking Percentage on 4,300 Service Calls – How Amanda Henrici of Air Repair Pros Answers Phones, Handles Objections, Sells Clubs, Dispatches Techs & Does Everything Else in Between!

CertainPath — Fri, 14 Apr 2023 05:00:00 -0500

Amanda Henrici is the Customer Care Manager for Air Repair Pros in Frisco, TX. In addition to leading the department, she’s the company’s lead CCR and dispatcher. In 2022, Amanda had an exceptional year; she converted 98.47% of the calls she answered to appointments… She answered around 4,300 calls! Their cancellation rate was only around 9%. In addition, Amanda and her Air Repair Pros team sold an incredible 1,600 club memberships. Over this 60-minute interview, Amanda shares her recipe to success… She reveals the questions she asks when booking; how she expertly navigates every objection imaginable; her process for introducing & selling clubs over the phone; what she does when the phones are too slow & too busy; how she generates sales in her office role; and so much more!

Show Notes

Goodman. Goodman® is a brand of Daikin Comfort Technologies, Inc., the #1 HVAC manufacturer worldwide with one of the world’s largest state-of-the-art manufacturing facilities located near Houston, Texas. Since 1982, Goodman has focused on offering the best values for HVAC systems and supplies, producing energy-efficient, high-quality HVAC equipment that is easy to sell, install and maintain. Goodman’s continuous efforts have helped contribute to the success of many HVAC contractors, like you.

Goodman produces a complete line of residential ducted split systems and packaged units. The company’s product line is supported by numerous technology enhancements, many exclusive to the Goodman brand. One example of exclusivity is the Google Nest Thermostat E + Goodman thermostat, that brings together the helpfulness of Google with the year-round comfort of Goodman.

Goodman also offers ComfortBridge® technology that allow Goodman systems to be connected to any 24-volt thermostat, and the CoolCloud app allows contractors to connect, configure, and diagnose wirelessly. It’s no wonder millions of homeowners say, “Thank goodness for Goodman.®”Look for and be sure to “Follow” Goodman on LinkedIn, Facebook, Instagram and YouTube.

Insinkerator- InSinkErator® is the world leader in Food Waste Disposers and Hot Water Dispensers, and holds over 400 patents on fine grinding and quiet technology innovations. Based and assembled here in the United States, InSinkErator produces the popular Badger® series and can offer many upgraded disposers, such as the PRO Series built for plumbers and builders, to meet the needs of the more demanding customer. The Hot Water category has grown nicely in the past three years as homeowners desire more out of their home such as preparing meals, hot beverages, and help cleaning that our products offer. We are now a division of Whirlpool Corporation. Visit insinkerator.com to learn more.)

$8.64MM (88% Close Ratio) in Residential HVAC Sales by 1 man in 1 YEAR! CM Heating’s Sean Mitchell Unveils His Step-by-Step Sales Process

CertainPath — Fri, 31 Mar 2023 05:00:00 -0500

Sean Mitchell is a comfort consultant (salesperson) for CM Heating in Everett, WA. In 2022, he sold an incredible $8.64 million in residential HVAC. If that number isn’t staggering enough, his closing percentage was a staggering 88%. Even more remarkable: Sean has only been in the HVAC industry for two years! Sean is intense. As he says, he LOVES to win. Sean points to two major reasons for his success: He is intentional about every step of his sales process, and fly! Don’t hold yourself back by any imaginary ceiling. There’s no limit to what you can do. Sean is clearly proof of that.

Show Notes

Trane. As a world leader in HVAC solutions, Trane Residential offers reliable, high-quality equipment and services. Named America’s Most Trusted® HVAC Brand for 9 Consecutive Years, we've earned the title by putting our units to the test—exposing them to five years’ worth of wear and tear in just a few months. Recently, Trane received the highest numerical score in the proprietary Lifestory Research 2023 America’s Most Trusted® HVAC Brand study. Trane is also a CertainPath vendor partner, which means CertainPath members receive an exceptional rebate on its purchases! For more information on the rate, visit the CertainPath Member HUB or contact Trane’s Devoe Ward at StrategicAccounts@tranetechnologies.com or (469) 346-1776. And for more information on Trane, visit www.trane.com.

Growing Leaders: Matt Whiat of Chapman & Co. Leadership Institute Shares Insights on How to Identify, Train, Nurture, & Recognize Leaders

CertainPath — Fri, 24 Mar 2023 05:00:00 -0500

Matt Whiat is the founding partner of Chapman & Co. Leadership Institute. He was also one of our recent keynote speakers at our CertainPath Expo in Washington D.C. In this power-packed interview, Matt shared many great insights on how to identify, train, nurture, & recognize leaders. If you own a growing business and are looking for ways to grow it even faster, you’re at the right place.

Here are links to some of the resources Matt references in the interview:

Chapman & Co. Leadership Institute

Project Aristotle

Turn the Ship Around, David Marquet

Everybody Matters, Bob Chapman

TED talk by Mike Drowley, There are Some Fates Worse than Death

Matt Whiat (LinkedIn)

Show Notes

$500K to $4.5M at Double-Digit Profit in 4 Years! Ron & Wendy Altom Have Transformed HVAC Experts in Odessa, TX, by Value-Based Hiring, Leading by Example, and Focusing on Getting Better, Not Bigger.

CertainPath — Fri, 03 Mar 2023 05:00:00 -0600

Ron & Wendy Altom of HVAC Experts in Odessa, TX, have accomplished so much in a relatively short period of time. From only generating around $500K in sales in 2018—and losing money—to generating more than $4.5M in at and a strong double-digit net profit in 2022. Best of all, Ron and Wendy have gone from working long, frustrating hours to being able to leave their company for weeks at a time, knowing they have a phenomenal team to keep it running properly. This hasn’t been an easy journey, and they’ve invested a lot of time and effort into improving. It started by getting the right people in place—with the right values. And it’s been accelerated by Ron and Wendy putting an emphasis on getting better, not just bigger. In becoming more operationally efficient, something crazy happened… Their revenue, along with their profitability, increased. Ron and Wendy are an example of two people building a business the right way.

Show Notes

Redesign.co- This message is brought to you by Redesign.co. As an SGI member, you can receive a 100% fully optimized website that’s hosted for free! Have a website you like already? Redesign.co can dramatically boost your presence on Google free for 90 days. Redesign.co also a full-service digital marketing agency that can assist you with all your online needs, including PPC. Call 208.261.9898 or visit sgileads.com for more information—including, see how you can get a free consultation of your current website!

Inventory Management: Add 1-3+% to Your Bottom Line with Jon Polizzi of Home Service Heroes in Tampa, FL

CertainPath — Fri, 24 Feb 2023 05:00:00 -0600

Jon Polizzi of Home Service Heroes in Tampa, FL, has been a great member for many, many years. Home Service Heroes offers electrical, HVAC, and plumbing residential services, and in 2022, the company generated over $6.5 million at a strong, strong profit margin. A big part of ensuring you’re highly profitable is managing inventory. That’s today’s topic. Jon offers a bounty of information. He shares how his managers inspect their trucks WEEKLY, including reviewing inventory; Jon pays vendors daily; and he does an exceptional job of keeping his techs out of the big box stores. Jon really refined this inventory management process over the last couple of years. The last straw was when someone purchased a $250 pair of sunglasses on a company credit card. And he could never find the culprit. That doesn’t happen anymore. This conversation will offer a bounty of nuggets to help you add another 1-3+% to your bottom line.

About the Show
The Successful Contractor Podcast, Powered by CertainPath, is a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors:

Bradford White - Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured and assembled in the USA by American craftspeople, Bradford White’s goal is to deliver high quality, superior products specifically built for the professional contractor. You can always count on the performance and reliability of our Built to be the Best™ products. Visit bradfordwhite.com to learn more.

Dynamic Air Quality Solutions - Since 1982, Dynamic Air Quality Solutions has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. Our products are based on science and logic. We provide ongoing world-class technical and communication training for your entire team. They will learn to understand and believe in the products and to communicate IAQ challenges and solutions in layman’s terms on every call. Our training is educational, fun, and entertaining. You will be assigned a world-class IAQ Trainer and Territory Manager for technical support and to plan your training on an ongoing basis. Partner with us and enjoy the benefits of The Science of Clean Air. For more information visit WorldClassIAQ.com.

GOODMAN® - Since 1982, Goodman Manufacturing has focused on the goal of producing energy-efficient, high-quality HVAC equipment that is easy to sell, install and maintain. Goodman’s continuous efforts have helped contribute to the success of HVAC dealers, like you, across towns and big cities throughout the country. Goodman produces a complete line of refreshingly affordable, ducted split systems and packaged units. The company’s current product line is supported by numerous technology enhancements, many exclusive to the Goodman brand. It’s no wonder millions of homeowners say, “Thank goodness for Goodman.®

$3M to $10M in One Year! Krumm Exteriors KangaRoof Had an Exceptional 2022 by Caring for Its People & Its Customers

CertainPath — Fri, 10 Feb 2023 05:00:00 -0600

About this Episode:
Penny Austad, owner of Krumm Exteriors KangaRoof in New Richmond, WI, cares about her team and her customers. An employee of Krumm since 2015, she purchased the business from its founders, Mike and Cheryl, in October of 2021. From that very moment, Penny put an emphasis on building culture and serving the community. Thanks to her incredible team, they had an incredible 2022—sales jumped from $3M to $10M! Much of that was aided by several storms, but the team rallied together to make the very best of them. This is just the beginning for this new era of Krumm Exteriors KangaRoof. Penny has sights on hitting $10M in retails sales within the next 10 years… and any insurance work will be icing on that cake! She believes her team can do it.

Thank you to our sponsors:

$7M to $14M in One Year! Salt Service Company Has Been Profitably Exploding Thanks to Their Commitment to Caring for Their Customers, People, & Community

CertainPath — Fri, 03 Feb 2023 05:00:00 -0600

About This Episode:
Salt Service Company in Hutto, TX, which is right outside of Austin, is a family business in every sense of the word. In this episode, we talked to Melina Garza and Brendan McCarthy, who are siblings. Melina’s husband, Justin, is a manager in the business. And they all work for mom and dad, Kathleen and John. Salt had some incredible growth from 2021 to 2022; it grew from $7M in sales to $14M, and it did so highly profitably! Part of that has been the addition of a new residential HVAC service & replacement divisions to an already booming business, including a highly successful residential service electrical division. (It wasn’t long ago that they only had 2 electrical service trucks, and as of late last year, they had 17!) They also are in the process of adding a new plumbing division. So, the future is bright, and to survive and thrive through so much transition is remarkable. It’s thanks to the family’s commitment to caring—caring for their customers, their people, and the community. This interview is jampacked with tidbits and tips on how you can improve the overall culture of your business, both inside your company and outside it. Maybe most impressive is Salt’s recent pledge to donate $5M over the next 10 years to various charities! This is an interview you won’t want to miss!

Thank you to our sponsors:

Redesign.co- This message is brought to you by Redesign.co. As a CertainPath member, you can receive a 100% fully optimized website that’s hosted for free! Have a website you like already? Redesign.co can dramatically boost your presence on Google free for 90 days. Redesign.co also a full-service digital marketing agency that can assist you with all your online needs, including PPC. Call 208.261.9898 or visit sgileads.com for more information—including, see how you can get a free consultation of your current website!

Double the Business in One Year! Craddock Electrical Services in Nashville Profitably Grew from $1.4M to $3M by Treating Employees Like Family & Valuing Relationships

CertainPath — Fri, 27 Jan 2023 05:00:00 -0600

Bradford White – Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured and assembled in the USA by American craftspeople, Bradford White’s goal is to deliver high quality, superior products specifically built for the professional contractor. You can always count on the performance and reliability of our Built to be the Best™ products. Visit bradfordwhite.com to learn more.”

Staples – Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

Moving Fast: Triangle Heating, Cooling and Plumbing in Centre County, PA, Joined CertainPath 18 Months Ago & Sales Have Jumped to $6.2M at a Great Profit!

CertainPath — Fri, 13 Jan 2023 05:00:00 -0600

Goodman produces a complete line of residential ducted split systems and packaged units. The company’s product line is supported by numerous technology enhancements, many exclusive to the Goodman brand. One example of exclusivity is the Google Nest Thermostat E + Goodman thermostat, that brings together the helpfulness of Google with the year-round comfort of Goodman.

The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 23 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,000+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

Budget & Invoice Review with Jim Bodine of CJS Heating & Air Conditioning in Ohio and Indiana

CertainPath — Fri, 06 Jan 2023 05:00:00 -0600

The Successful Contractor Podcast is powered by CertainPath. It’s a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors:

Dynamic Air Quality Solutions. Since 1982, Dynamic Air Quality Solutions has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. Our products are based on science and logic. We provide ongoing world-class technical and communication training for your entire team. They will learn to understand and believe in the products and to communicate IAQ challenges and solutions in layman’s terms on every call. Our training is educational, fun, and entertaining. You will be assigned a world-class IAQ Trainer and Territory Manager for technical support and to plan your training on an ongoing basis. Partner with us and enjoy the benefits of The Science of Clean Air. For more information visit WorldClassIAQ.com.

Owens Corning AirCare™ Contractor Program. Uncover hidden opportunities and take your HVAC business to the next level with Owens Corning. Owens Corning has done the work to provide you with a turnkey system with a simple story that practically sells itself. Add duct replacement and attic insulation to your service offering as a part of our program and elevate your sales today. Benefits include sales and product training, marketing support, and a Rewards program. For more information on partnership opportunities, visit owenscorning.com/aircare.

Add a $1M+ in Sales at a 65% GM by Creating an IAQ Culture Add a $1M+ in Sales at a 65% GM by Creating an IAQ Culture with Dynamic Air Quality Solutions

CertainPath — Fri, 16 Dec 2022 05:00:00 -0600

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

Dynamic. Since 1982, Dynamic Air Quality Solutions has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. Our products are based on science and logic. We provide ongoing world-class technical and communication training for your entire team. They will learn to understand and believe in the products and to communicate IAQ challenges and solutions in layman’s terms on every call. Our training is educational, fun, and entertaining. You will be assigned a world-class IAQ Trainer and Territory Manager for technical support and to plan your training on an ongoing basis. Partner with us and enjoy the benefits of The Science of Clean Air. For more information visit WorldClassIAQ.com.

AO Smith: Thinking about replacing your old, inefficient water heater? Nothing brings together commercial-grade reliability and the latest water heating technology like the new Pro-Line family of water heaters from A.O. Smith. Whether you need a gas, electric or even a tankless, we have a model that will meet the needs of your lifestyle. Best of all, when you welcome an A.O. Smith water heater into your home, you’re beginning a relationship with a long-trusted brand known for always taking care of our customers. A.O. Smith Water Heaters; Innovation Has A Name.

$2.5M - $14+M – Mike Foraker & Jennings Heating, Cooling, & Electric in Akron, OH, Have Grown Profitably by Nurturing Great People & Trusting Them to Excel

CertainPath — Fri, 09 Dec 2022 05:00:00 -0600

Bradford White - Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured and assembled in the USA by American craftspeople, Bradford White’s goal is to deliver high quality, superior products specifically built for the professional contractor. You can always count on the performance and reliability of our Built to be the Best™ products. Visit bradfordwhite.com to learn more.

NAVAC. As a technician in today’s technology-driven landscape, you know how frustrating it can be when the tools you carry fall short, and can’t live up to the demands of modern-day HVAC equipment. NAVAC is keenly aware of this; and uses that sentiment as the driving force for our innovation and standards for contractor tools. With over 25 years of design, research and manufacturing for the HVAC industry, NAVAC is proud to introduce the BreakFree Power Tubing Expander. Following in the footsteps of its predecessor, the Breakfree Power Flaring Tool, we continue to empower contractors to automate tubing processes that will save time, energy and ultimately their bottom line. Visit navacglobal.com to learn more!

pulseM - pulseM is the #1 Review generation platform built for Home Services. The majority of CertainPath members use pulseM for Google Reviews, Customer Communication through text messaging and much more. To quote Bubba Thurman of Baker Brothers - “I can’t say enough good things about pulseM - They match our core values and they do an unbelievable job.” For more information please visit pulsem.me.

Customer Lobby - Customer Lobby is a new member of the CertainPath partner network! Did you know it costs 5 times more to get a new customer than it does to retain an existing one? Customer Lobby gets you more repeat business by automatically sending postcards and emails to your customers at exactly the right time. Customer Lobby is THE best way for CertainPath contractors to increase revenue and make sure their customers are coming back again and again. To quote Jeff Katz from Clinton Electric - “Customer Lobby expanded our business to people that we never would’ve gotten revenue from” For more information please visit customerlobby.com

Planning for Growth: Reagan Thomas from Travis Electrical Services in Clarksville, TN, and Larry Shoemaker from Deluxe Plumbing & Heating in Bethlehem, PA, Discuss Strategic Planning for a New Fiscal Year

CertainPath — Fri, 02 Dec 2022 05:00:00 -0600

R.E. MICHEL COMPANY. With more than 270 sales locations coast to coast, R.E. Michel has grown to one of the nation's leading wholesale distributors of HVACR equipment, parts, and supplies. Our conveniently located branches carry an extensive inventory that meets the needs of its own market and its own customers. And if we don’t have it, we’ll find it. It’s our mission to make the supply side of your HVACR business as easy as possible. CertainPath members have access to a generous rebate program! For more information, go to your CertainPath HUB, or email their CertainPath representative at

(410) 553-3714 or tracy.johnson@remichel.com.

Goodman. Goodman® is a brand of Daikin Comfort Technologies, Inc., the #1 HVAC manufacturer worldwide with one of the world’s largest state-of-the-art manufacturing facilities located near Houston, Texas. Since 1982, Goodman has focused on offering the best values for HVAC systems and supplies, producing energy-efficient, high-quality HVAC equipment that is easy to sell, install and maintain. Goodman’s continuous efforts have helped contribute to the success of many HVAC contractors, like you. Goodman produces a complete line of residential ducted split systems and packaged units. The company’s product line is supported by numerous technology enhancements, many exclusive to the Goodman brand. One example of exclusivity is the Google Nest Thermostat E + Goodman thermostat, that brings together the helpfulness of Google with the year-round comfort of Goodman.

Goodman also offers ComfortBridge® technology that allow Goodman systems to be connected to any 24-volt thermostat, and the CoolCloud app allows contractors to connect, configure, and diagnose wirelessly. It’s no wonder millions of homeowners say, “Thank goodness for Goodman.®” Look for and be sure to “Follow” Goodman on LinkedIn, Facebook, Instagram, and YouTube.

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

The Golden Rule: How Brian & Dave Wilson Have Grown Captain Electric in Pickering, ON, to a Profitable $2M Company by Creating a Culture of Looking after Their Team & Their Customers

CertainPath — Thu, 17 Nov 2022 05:00:00 -0600

A.O. Smith. Thinking about replacing your old, inefficient water heater? Nothing brings together commercial-grade reliability and the latest water heating technology like the new Pro-Line family of water heaters from A.O. Smith. Whether you need a gas, electric or even a tankless, we have a model that will meet the needs of your lifestyle. Best of all, when you welcome an A.O. Smith water heater into your home, you’re beginning a relationship with a long-trusted brand known for always taking care of our customers. A.O. Smith Water Heaters; Innovation Has A Name.

Shubee. ShuBee makes it easy to take your customer service to the next level. Show your clients you care with their full line of extra-large, extra durable products made specifically to protect their home or business. ShuBee products were made by service professionals for service professionals. None of those cheap, thin shoe covers that tear on the job. Their booties are made tough. They have surface protection products for every floor type to make sure you don’t leave behind scuffs or scrapes. And don’t forget their coveralls. Made with an extra long torso for ease of motion, while keeping your uniform clean all day. Let ShuBee prevent the hassle of clean up by preventing the mess in the first place. Put your best foot forward with ShuBee today. Visit their website at www.shubee.com or give them a call today and mention coupon code CPPOD10 to receive 10% off your next order.

Goodman produces a complete line of residential ducted split systems and packaged units. The company’s product line is supported by numerous technology enhancements, many exclusive to the Goodman brand. One example of exclusivity is the Google Nest Thermostat E + Goodman thermostat, that brings together the helpfulness of Google with the year-round comfort of Goodman.

Goodman also offers ComfortBridge® technology that allow Goodman systems to be connected to any 24-volt thermostat, and the CoolCloud app allows contractors to connect, configure, and diagnose wirelessly. It’s no wonder millions of homeowners say, “Thank goodness for Goodman.®” Look for and be sure to “Follow” Goodman on LinkedIn, Facebook, Instagram, and YouTube.

$1.5 to $3.5M: How Bill Ragan Roofing in Nashville, TN, Used the CertainPath Model & Content Marketing to Quickly Grow

CertainPath — Fri, 11 Nov 2022 05:00:00 -0600

Zoeller. Zoeller Pump Company’s Aquanot® Fit 508 battery backup system offers an economical option for homeowners in need of dependable protection from basement flooding. The Aquanot® Fit 508 DC sump pump works alongside Zoeller submersible or pedestal pumps to provide up to 6 hours of continuous high-performance pumping when the primary pump either can’t keep up, or power is interrupted. What really sets the Aquanot® Fit apart from any other system is its free connectivity with the Z Control® Cloud, allowing users to receive alerts and remotely connect to the system to test, silence, and configure. For more info on the Aquanot Fit and other water and wastewater solutions, visit zoellerpumps.com.

Owens Corning AirCare™ Contractor Program- Uncover hidden opportunities and take your HVAC business to the next level with Owens Corning. Owens Corning has done the work to provide you with a turnkey system, from sales training to in-home tools, with a simple story that practically sells itself. Add duct replacement and attic insulation to your service offering as a part of our program and elevate your sales today. For more information, visit owenscorning.com/retrofit-contractor.

New Generation in Contracting: Stepping into a Family Business, Earning Trust, Motivating Younger Workers, & More with RJ Romero of Metro-Flow Plumbing in Dallas, TX, & Gavin Urban of WireNut Home Services in Colorado Springs, CO

CertainPath — Fri, 04 Nov 2022 05:00:00 -0500

MinuteMan Press-Des Peres- Minuteman Press-Des Peres is your preferred print and marketing service provider, helping SGI members grow their business since 2001. Through their knowledge and experience with the SGI programs, you will receive a fast turnaround and satisfaction guarantee on price guides, inspection forms, club materials and much more. In addition to specializing in the SGI proprietary tools, Minuteman Press-Des Peres also provides custom design services as well as templates to help you market your residential business. Like you, they are committed to your success! Minuteman Press-Des Peres is the ONLY Minuteman location affiliated with the SGI Partner network, providing member rebates & discounts. Contact Denise today for more information at 877-203-4769.

Zoeller- Zoeller Pump Company’s Aquanot® Fit 508 battery backup system offers an economical option for homeowners in need of dependable protection from basement flooding. The Aquanot® Fit 508 DC sump pump works alongside Zoeller submersible or pedestal pumps to provide up to 6 hours of continuous high-performance pumping when the primary pump either can’t keep up, or power is interrupted. What really sets the Aquanot® Fit apart from any other system is its free connectivity with the Z Control® Cloud, allowing users to receive alerts and remotely connect to the system to test, silence, and configure. For more info on the Aquanot Fit and other water and wastewater solutions, visit zoellerpumps.com.

$460K & Losing Money to $1.2+M & Highly Profitable: How Lambert Heating & Air Conditioning Altus, OK, Turned Its Fortunes Around by Hiring the Right People & Making One Change at a Time

CertainPath — Fri, 28 Oct 2022 05:00:00 -0500

The Successful Contractor Podcast, Powered by CertainPath is a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors:

Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.

pulseM - pulseM is the #1 Review generation platform built for Home Services. The majority of CertainPath members use pulseM for Google Reviews, Customer Communication through text messaging and much more. To quote Bubba Thurman of Baker Brothers - “I can’t say enough good things about pulseM - They match our core values and they do an unbelievable job.” For more information please visit pulsem.me.

Recruiting, Training, & Retaining the Next Generation of Technicians with Cindy Sheridan of PHCC Educational Foundation & Carl Pinto of Bradford White

CertainPath — Fri, 14 Oct 2022 05:00:00 -0500

Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors:

Bradford White- “Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured and assembled in the USA by American craftspeople, Bradford White’s goal is to deliver high quality, superior products specifically built for the professional contractor. You can always count on the performance and reliability of our Built to be the Best™ products. Visit bradfordwhite.com to learn more.”

Minuteman Press – Des Peres. Minuteman Press-Des Peres is a complete marketing service provider, offering professional design and direct mail services. We have an extensive knowledge and experience in the residential service industry, as MinuteMan Press-Des Peres has been helping SGI members with price guides, inspection forms, club materials, postcards, and more since 2001! MinuteMan Press-Des Peres is the ONLY Minuteman location affiliated with the SGI Preferred Partner network, providing you with member rebates & discounts. Contact Denise today for more information at 877-203-4769

$14.5M to $20M by Placing a New Focus on Residential Service & Replacement: Rachel Cummings & Rustin Mayse of KMP Plumbing, Heating & Air in Mansfield, TX

CertainPath — Fri, 23 Sep 2022 05:00:00 -0500

Win with Positivity: Ben Bakeris of Bakeris Roofing in Runnells, IA, Sold $2.2M in ’21 and is On Track to Blow Past that Number in ’22.

CertainPath — Fri, 16 Sep 2022 05:00:00 -0500

Performance Management: How to Build Loyalty Through Coaching with Frank Luersen from Home Team Electric in Palm Springs, CA, and Lindsey Rice-Tait from Always Plumbing & Heating in Edmonton, AB

CertainPath — Fri, 09 Sep 2022 05:00:00 -0500

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

NAVAC. As a technician in today’s technology-driven landscape, you know how frustrating it can be when the tools you carry fall short, and can’t live up to the demands of modern-day HVAC equipment. NAVAC is keenly aware of this; and uses that sentiment as the driving force for our innovation and standards for contractor tools. With over 25 years of design, research and manufacturing for the HVAC industry, NAVAC is proud to introduce the BreakFree Power Tubing Expander. Following in the footsteps of its predecessor, the Breakfree Power Flaring Tool, we continue to empower contractors to automate tubing processes that will save time, energy and ultimately their bottom line. Visit navacglobal.com to learn more!”

Building Momentum: Buric Heating & Air Conditioning in Columbia, MD, Has Grown from $600K to (on Target) to Hit $3M in a Few Short Years

CertainPath — Fri, 02 Sep 2022 05:00:00 -0500

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

(410) 553-3714 or tracy.johnson@remichel.com.

Aiming for $80M, Part 2: Jimmie Dale of Baker Brothers in DFW Talks about How to Strategically Use Your People; Call Center Structure & Management; Managing Materials Costs; Maintaining Culture as You Grow; and Private Equity in the Trades.

CertainPath — Fri, 19 Aug 2022 05:00:00 -0500

Dynamic- Dynamic Air Quality Solutions supplies the private labeled Clean Air Defense System IAQ products exclusively to SGI members. Based on science and logic these high performing IAQ products control all three phases of indoor air contamination and are supported by World Class technical and communication training for your entire team. Learn how to build an IAQ culture within your company with highly profitable IAQ products, while helping your clients breathe Cleaner, Healthier, and Fresher indoor air. To partner with us email Michelle Hogan today at worldclass@dynamicaqs.com .

Shubee - ShuBee makes it easy to take your customer service to the next level. Show your clients you care with their full line of extra-large, extra durable products made specifically to protect their home or business. ShuBee products were made by service professionals for service professionals. None of those cheap, thin shoe covers that tear on the job. Their booties are made tough. They have surface protection products for every floor type to make sure you don’t leave behind scuffs or scrapes. And don’t forget their coveralls. Made with an extra long torso for ease of motion, while keeping your uniform clean all day. Let ShuBee prevent the hassle of clean up by preventing the mess in the first place. Put your best foot forward with ShuBee today. Visit their website at www.shubee.com or give them a call today and mention coupon code SGIPOD10 to receive 10% off your next order.

Customer Lobby - Customer Lobby is a new member of the CertainPath partner network! Did you know it costs 5 times more to get a new customer than it does to retain an existing one? Customer Lobby gets you more repeat business by automatically sending postcards and emails to your customers at exactly the right time. Customer Lobby is THE best way for CertainPath contractors to increase revenue and make sure their customers are coming back again and again. To quote Jeff Katz from Clinton Electric - “Customer Lobby expanded our business to people that we never would’ve gotten revenue from” For more information please visit customerlobby.com

Aiming for $80M, Part 1: Jimmie Dale of Baker Brothers in DFW Talks about How to Break into New Trades, Beat Off-Season Goals, Explode Your IAQ Sales, Find & Retain Great People, & More!

CertainPath — Fri, 12 Aug 2022 05:00:00 -0500

Shubee - ShuBee makes it easy to take your customer service to the next level. Show your clients you care with their full line of extra-large, extra durable products made specifically to protect their home or business. ShuBee products were made by service professionals for service professionals. None of those cheap, thin shoe covers that tear on the job. Their booties are made tough. They have surface protection products for every floor type to make sure you don’t leave behind scuffs or scrapes. And don’t forget their coveralls. Made with an extra long torso for ease of motion, while keeping your uniform clean all day. Let ShuBee prevent the hassle of clean up by preventing the mess in the first place. Put your best foot forward with ShuBee today. Visit their website at www.shubee.com or give them a call today and mention coupon code SGIPOD10 to receive 10% off your next order.

Chat with Angi – Mallory Micetich, VP of Corporate Communications, & Mischa Fisher, Chief Economist, Discuss Home Services Trends, Economic Fluctuations, Labor Shortages, & More.

CertainPath — Fri, 05 Aug 2022 05:00:00 -0500

How to Run a Healthy Family Business with Lee & Bethany Amos from Master Plumbing, Heating & Air and Roof Plus’ Anthony & Cheryl Lombardo

CertainPath — Fri, 29 Jul 2022 05:00:00 -0500

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

GOODMAN® - Since 1982, Goodman Manufacturing has focused on the goal of producing energy-efficient, high-quality HVAC equipment that is easy to sell, install and maintain. Goodman’s continuous efforts have helped contribute to the success of HVAC dealers, like you, across towns and big cities throughout the country. Goodman produces a complete line of refreshingly affordable, ducted split systems and packaged units. The company’s current product line is supported by numerous technology enhancements, many exclusive to the Goodman brand. It’s no wonder millions of homeowners say, “Thank goodness for Goodman.®”

Quest to Be the Best: How Zach Wehrle, an Electrician from Safe Electric in Columbus, OH, Sold & Installed $570K in Residential Electrical Work Last Year

CertainPath — Fri, 22 Jul 2022 05:00:00 -0500

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

Dynamic- Dynamic Air Quality Solutions supplies the private labeled Clean Air Defense System IAQ products exclusively to SGI members. Based on science and logic these high performing IAQ products control all three phases of indoor air contamination and are supported by World Class technical and communication training for your entire team. Learn how to build an IAQ culture within your company with highly profitable IAQ products, while helping your clients breathe Cleaner, Healthier, and Fresher indoor air. To partner with us email Michelle Hogan today at worldclass@dynamicaqs.com .

Latest on Impending HVAC Federal Regulation with Ben Middleton of Daikin and Allison Skidd from RHEEM

CertainPath — Fri, 08 Jul 2022 05:00:00 -0500

LeakSmart. LeakSmart is the world's most intelligent and reliable leak & flood protection system. It detects water leaks instantly, automatically shuts off a home's main water supply in 5 seconds or less to prevent any further damage, and notifies homeowners and installers immediately. Whether on its own or integrated into an existing smart home system like Nest, LeakSmart makes it easy for homeowners to protect their entire home from water damage 24/7, even if Internet and power go out. Provide your customers with the best defense against catastrophic water damage and install a LeakSmart system today! To learn more, visit us at www.leaksmart.com.

Call Center: How to Maximize Every Opportunity that Comes Into Your Office – CertainPath Member Discussion with Janie Contreras of Home Service Heroes in Tampa, FL, and Melissa Holland of Sirius Plumbing & Air Conditioning in Carrollton, Tx

CertainPath — Fri, 24 Jun 2022 05:00:00 -0500

A.O. Smith. Sold exclusively by plumbing wholesalers and plumbing contractors, A. O. Smith’s selection of residential and commercial water heaters, boilers and storage tanks is unmatched for quality and diversity. It’s family of brands include State, American, and Takagi. Anywhere hot water is needed, A. O. Smith can provide an energy-efficient solution with maximum value during and for years after installation. And, A. O. Smith stands behind its products and its customers with world-class service, combining cutting-edge technology with committed people who take pride in being the very best. As the leading manufacturer of water heaters, A. O. Smith is committed to helping contractors succeed. Visit www.hotwater.com/contractor to see why becoming an A. O. Smith contractor can help you find new ways to connect with both your customers & potential customers, and take your business to the next level.

Recruiting: How to Find Better People & More of Them – CertainPath Member Discussion with Angela Blessinger, the Chief Culture Officer, of JA Bertsch Heating & Cooling in Coeur d'Alene, ID, and Gabe Adkins, Recruiting Manager, of OnTime Service in Birmingham and Mobile, AL

CertainPath — Fri, 17 Jun 2022 05:00:00 -0500

Redesign.co - As a CertainPath member, you can receive a 100% fully optimized website that’s hosted for free! Have a website you like already? Redesign.co can dramatically boost your presence on Google free for 90 days. Redesign.co also a full-service digital marketing agency that can assist you with all your online needs, including PPC. Call 208.261.9898 or visit your CertainPath HUB for more information—including, see how you can get a free consultation of your current website!

Shubee- ShuBee makes it easy to take your customer service to the next level. Show your clients you care with their full line of extra-large, extra durable products made specifically to protect their home or business. ShuBee products were made by service professionals for service professionals. None of those cheap, thin shoe covers that tear on the job. Their booties are made tough. They have surface protection products for every floor type to make sure you don’t leave behind scuffs or scrapes. And don’t forget their coveralls. Made with an extra long torso for ease of motion, while keeping your uniform clean all day. Let ShuBee prevent the hassle of clean up by preventing the mess in the first place. Put your best foot forward with ShuBee today. Visit their website at www.shubee.com or give them a call today and mention coupon code SGIPOD10 to receive 10% off your next order.

Bradford White- Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured and assembled in the USA by American craftspeople, Bradford White’s goal is to deliver high quality, superior products specifically built for the professional contractor. You can always count on the performance and reliability of our Built to be the Best™ products. Visit bradfordwhite.com to learn more.

Wired to Compete: Emily Dweck Sold $2.3M in Residential Re-Roofs for Holencik Exteriors in Coplay, PA, Thanks to Her Desire to Win and Her Belief in Her Company

CertainPath — Fri, 10 Jun 2022 05:00:00 -0500

Home Depot Pro. At The Home Depot Pro Trades, our job is helping you do yours. Powered by HD Supply, we are uniquely positioned to help drive your business through unrivaled access to professional-grade products and innovative business solutions that address the challenges you face every day. Our national network of distribution centers and more than 2200 store locations provide national reach with a local focus, providing unmatched convenience and product availability. We Power Pros to Do More.”

Redesign.co - As a CertainPath member, you can receive a 100% fully optimized website that’s hosted for free! Have a website you like already? Redesign.co can dramatically boost your presence on Google free for 90 days. Redesign.co also a full-service digital marketing agency that can assist you with all your online needs, including PPC. Call 208.261.9898 or visit certainpathleads.com for more information—including, see how you can get a free consultation of your current website!

The CertainPath Podcast is a part of the CertainPath family. CertainPath is the largest, member-owned ‘best practices’ organization for independent, residential-services contractors. CertainPath provides its members a competitive edge through proven, proprietary management tools and expertise, marketing programs, training, and group buying power, along with a highly active and eager-to-help membership. For more information about CertainPath, visit www.mycertainpath.com.

Find Your Process: Charles Dozeman Sold Almost $2M in Residential HVAC Repairs & Replacement Systems for WireNut Home Services in Colorado Springs, CO, by Having a Process & Relentlessly Training to Perfect It.

CertainPath — Fri, 03 Jun 2022 05:00:00 -0500

Welcome to The Successful Contractor Podcast, Powered by Success Group International (SGI). A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors:

pulseM- Improving your online presence just got easier. pulseM is the #1 reputation management platform built for home services. Address your customers’ in real-time with industry-leading field management software that makes it easy to ramp up your online presence and increase customer loyalty. We focus on how many reviews your business receives, and how much that impacts your bottom line. For more information, text PMSGI to 70402 or visit try.pulsem.me/partner/sgi.

Make a Friend: Abbas Ghaffari Sold & Installed Nearly $750K in Plumbing Work for Steve’s Plumbing in Lynwood, WA, by Personally Connecting with Customers, while also Educating & Empowering Them.

CertainPath — Fri, 20 May 2022 05:00:00 -0500

Dynamic- Dynamic Air Quality Solutions supplies the private labeled Clean Air Defense System IAQ products exclusively to SGI members. Based on science and logic these high performing IAQ products control all three phases of indoor air contamination and are supported by World Class technical and communication training for your entire team. Learn how to build an IAQ culture within your company with highly profitable IAQ products, while helping your clients breathe Cleaner, Healthier, and Fresher indoor air. To partner with us email Michelle Hogan today at worldclass@dynamicaqs.com .

The Successful Contractor Podcast is a part of the Success Group International family. SGI is the largest, member-owned ‘best practices’ organization for independent, residential-services contractors. SGI provides its members a competitive edge through proven, proprietary management tools and expertise, marketing programs, training, and group buying power, along with a highly active and eager-to-help membership. For more information about Success Group International, visit www.yoursgi.com.

Gus Antos of Milestone, Part 2: $150M to $1.2B in 15 Years – Insights into Call Center Scaling, Escalating Materials Prices, Leadership Development, Mergers & Acquisitions, Milestone’s Future, & More

CertainPath — Fri, 13 May 2022 05:00:00 -0500

GOODMAN® - Since 1982, Goodman Manufacturing has focused on the goal of producing energy-efficient, high-quality HVAC equipment that is easy to sell, install and maintain. Goodman’s continuous efforts have helped contribute to the success of HVAC dealers, like you, across towns and big cities throughout the country. Goodman produces a complete line of refreshingly affordable, ducted split systems and packaged units. The company’s current product line is supported by numerous technology enhancements, many exclusive to the Goodman brand. It’s no wonder millions of homeowners say, “Thank goodness for Goodman.®”

Zoeller. Zoeller Pump Company’s Aquanot® Fit 508 battery backup system offers an economical option for homeowners in need of dependable protection from basement flooding. The Aquanot® Fit 508 DC sump pump works alongside Zoeller submersible or pedestal pumps to provide up to 6 hours of continuous high-performance pumping when the primary pump either can’t keep up, or power is interrupted. What really sets the Aquanot® Fit apart from any other system is its free connectivity with the Z Control® Cloud, allowing users to receive alerts and remotely connect to the system to test, silence, and configure. For more info on the Aquanot Fit and other water and wastewater solutions, visit zoellerpumps.com.

Gus Antos of Milestone, Part 1: $150M to $1.2B in 15 Years – Insights into Talent Acquisition & Labor Controls that Drive Growth & Culture

CertainPath — Fri, 06 May 2022 05:00:00 -0500

GOODMAN® - Since 1982, Goodman Manufacturing has focused on the goal of producing energy-efficient, high-quality HVAC equipment that is easy to sell, install and maintain. Goodman’s continuous efforts have helped contribute to the success of HVAC dealers, like you, across towns and big cities throughout the country. Goodman produces a complete line of refreshingly affordable, ducted split systems and packaged units. The company’s current product line is supported by numerous technology enhancements, many exclusive to the Goodman brand. It’s no wonder millions of homeowners say, “Thank goodness for Goodman.®”

Zoeller. Zoeller Pump Company’s Aquanot® Fit 508 battery backup system offers an economical option for homeowners in need of dependable protection from basement flooding. The Aquanot® Fit 508 DC sump pump works alongside Zoeller submersible or pedestal pumps to provide up to 6 hours of continuous high-performance pumping when the primary pump either can’t keep up, or power is interrupted. What really sets the Aquanot® Fit apart from any other system is its free connectivity with the Z Control® Cloud, allowing users to receive alerts and remotely connect to the system to test, silence, and configure. For more info on the Aquanot Fit and other water and wastewater solutions, visit zoellerpumps.com.

Marketing: How to Stop Guessing and Think Strategically – SGI Monthly Member Discussion with Tim Boulden of Boulden Brothers in Newark, DE, and Brian Leech of Service Legends in Des Moines, IA

CertainPath — Fri, 29 Apr 2022 05:00:00 -0500

Redesign.co - As an SGI member, you can receive a 100% fully optimized website that’s hosted for free! Have a website you like already? Redesign.co can dramatically boost your presence on Google free for 90 days. Redesign.co also a full-service digital marketing agency that can assist you with all your online needs, including PPC. Call 208.261.9898 or visit sgileads.com for more information—including, see how you can get a free consultation of your current website!

Company Cam –Are communication issues holding your business back? CompanyCam is a photo documentation app designed for contractors, by contractors. It’s flexible, customizable, and feature-rich—there’s a solution for every gap in your process. Take unlimited photos and videos stored in the cloud, share custom reports, create before & afters, and keep everyone on the same page—from in the office on a computer, or on a job site on your phone. Set your business up for growth with clear organization and simple documentation. Do your business a favor and get started with CompanyCam today at companycam.com/sgi or in the App Store.

NAVAC. NAVAC is a global manufacturer has dedicated over 25 years to the manufacturer of vacuum pumps, recovery solutions and HVAC tools. NAVAC draws upon its commitment to technical innovation, customer service and R&D investment to develop tools that deliver efficiency, accuracy and ease of use in the real world. Visit www.navacglobal.com for more information.

SGI’s First Female Electrical Crown Champion: How Shelby Langevin of Electrical Experts in Easthampton, MA, Sold & Installed Over $500K in Residential Electrical Work

CertainPath — Fri, 22 Apr 2022 05:00:00 -0500

Dynamic. IAQ it’s all we do! Since 1982, Dynamic Air Quality Solutions has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. Our IAQ products designs are based on science and logic. Meaning they are scientifically proven to work in a lab setting and logically work in the HVAC applications that they are designed for. Supported by world-class IAQ Trainers, SGI members also enjoy the exclusive benefit of having these extraordinary IAQ products private labeled under the Clean Air Defense System brand. Partner with us and enjoy the benefits of The Science of Clean Air. Visit WorldClassIAQ.com for more information. For more information visit WorldClassIAQ.com.

“Sell Like You Want to Be Sold To”: How Peter Trierweiler of Feller KangaRoof in Austin, TX, Sold Almost $3.5M in Residential Roofing Repairs & Re-Roofs

CertainPath — Fri, 15 Apr 2022 05:00:00 -0500

Goodman – Since 1982, Goodman Manufacturing has focused on the goal of producing energy-efficient, high-quality HVAC equipment that is easy to sell, install and maintain. Goodman’s continuous efforts have helped contribute to the success of HVAC dealers, like you, across towns and big cities throughout the country. Goodman produces a complete line of refreshingly affordable, ducted split systems and packaged units. The company’s current product line is supported by numerous technology enhancements, many exclusive to the Goodman brand. It’s no wonder millions of homeowners say, “Thank goodness for Goodman.®”

Minuteman Press-Des Peres- Minuteman Press-Des Peres is your preferred print and marketing service provider, helping SGI members grow their businesses since 2001. Through their knowledge and experience with the SGI programs, you will receive a fast turnaround and satisfaction guarantee on price guides, inspection forms, club materials, and much more. In addition to specializing in the SGI proprietary tools, Minuteman Press-Des Peres also provides custom design services, as well as templates, to help you market your residential business. Like you, they are committed to your success! Minuteman Press-Des Peres is the ONLY Minuteman location affiliated with the SGI Partner network, providing member rebates & discounts. Contact Denise today for more information at 877-203-4769.

From Losing Money to $1.6M in 5 Years: Daniel Smith of Asbury Electric in Gloucester, VA, Shares His Turnaround Story, Plus Some Insightful Tips for Any Small, Growing Contracting Company

CertainPath — Fri, 08 Apr 2022 05:00:00 -0500

60% Growth in 2021 & 60% Expected Growth in 2022: How Trent Urban Has Built WireNut Home Services into a $14M, Highly Profitable Company by Prioritizing Culture, Finding & Developing Great People, & Implementing an EOS System.

CertainPath — Thu, 17 Mar 2022 05:00:00 -0500

Insinkerator- InSinkErator® is the world leader in Food Waste Disposers, and holds over 200 patents on fine grinding and quiet technology innovations. Based and assembled here in the United States, InSinkErator produces the popular Badger® series and can offer many upgraded disposers, such as the PRO Series built for plumbers and builders, to meet the needs of the more demanding customer. Visit insinkerator.com to learn more.

A.O. Smith. Sold exclusively by plumbing wholesalers and plumbing contractors, A. O. Smith’s selection of residential and commercial water heaters, boilers and storage tanks is unmatched for quality and diversity. It’s family of brands include State, American, and Takagi. Anywhere hot water is needed, A. O. Smith can provide an energy-efficient solution with maximum value during and for years after installation. And, A. O. Smith stands behind its products and its customers with world-class service, combining cutting-edge technology with committed people who take pride in being the very best. As the leading manufacturer of water heaters, A. O. Smith is committed to helping contractors succeed. Visit www.hotwater.com/contractor to see why becoming an A. O. Smith contractor can help you find new ways to connect with both your customers & potential customers, and take your business to the next level.

Growth: How to Go from a Medium to a Large Sized Contracting Company

CertainPath — Fri, 04 Mar 2022 05:00:00 -0600

Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staples has also become one of the US largest janitorial suppliers as well. From your everyday business essentials to your office furniture, printing, facilities and breakroom, Staples can do it all. Staples offers benefits to help create efficacies in procurement and consolidate vendors to streamline internal processes. Visit wwww.staplesadvantage.com for learn more.

Home Depot Pro- With an inventory of more than 100,000 products, The Home Depot Pro's product selection includes both the name brands you seek and the exclusive brands you trust. For more information, go to www.ebarnett.com

Growing from a Small to Medium-Sized Contacting Company – SGI Monthly Member Discussion with Jonathan Neves of Green Energy Mechanical in Boston & Joe Voci of JDV Electric in Philadelphia.

CertainPath — Fri, 18 Feb 2022 05:00:00 -0600

White-Rodgers. With over 75 years of expertise in Heating and Cooling Controls, White-Rodgers is proud to offer a full line of furnace controls, gas valves, cooling and heat pump controls, water heater valves and controls as well as our leading edge thermostats. For more information, go to climate.emerson.com.

$30,000,000 in 2021: How Paul Bange Roofing Became One of the Largest Service-Based Roofing Companies in the US and Possibly the Largest Home Service Contractor in South Florida

CertainPath — Fri, 11 Feb 2022 08:13:40 -0600

Synchrony Financial-Support for this podcast comes from Synchrony Financial. Allow homeowners to pay at a rate that fits their budget with a merchant fee that fits yours. Visit www.toolbox.mysynchrony.com for more information.

Staples. Stocking your office shouldn’t be difficult. Multiple vendors with separate invoices can create more work than you might realize. Staples aims to be your one source for everything your business needs. As an SGI member, you will receive access to StaplesAdvantage.com; 3,000 aggressively-priced items; up to 30% off List Price on the products you use most; Dedicated Account Management and award-winning Customer Service; FREE next-business-day delivery on orders over $50; plus a generous rebate! Use StaplesAdvantage.com and order today.

$1.1M at 26.34% Net Profit! Top Flight Electric, in Winter Haven, FL

CertainPath — Fri, 04 Feb 2022 05:00:00 -0600

Goodman - Goodman Manufacturing Company L.P. produces a complete line of refreshingly affordable air conditioning and heating equipment. All Goodman brand products are designed, engineered, and assembled in the United States. For more information, visit goodmanmfg.com.

$1.56M at 16.7% NP: Travis Electrical Service, in Clarksville, TN, Has Enjoyed Explosive Growth, Especially in Its Service Division, by Prioritizing Culture Over Immediate Results & Hiring People Based on Character, Not Skill.

CertainPath — Fri, 28 Jan 2022 05:00:00 -0600

Dynamic- Dynamic Air Quality Solutions manufactures IAQ products based on the science of clean air. Dynamic’s Clean Air Defense System products are supported by technical and communication IAQ training that is second to none in the industry. For more information on how to get your team confident in communicating IAQ challenges and solutions on EVERY call, email Michelle Hogan at mhogan@dynamicaqs.com.

$1.8 Million at 15% Net: How Rocky & Trina Lozano Transformed Air One Air Conditioning, Heating, & Plumbing in Colton, CA, by Implementing Processes, Prioritizing Culture, & Training Consistently.

CertainPath — Fri, 21 Jan 2022 05:00:00 -0600

CompanyCam. CompanyCam is mobile-app created for contractors, by contractors. Users can take unlimited photos with it, which are location and time stamped, sent to the cloud, and stored securely. Every photo is organized by project and instantly available to your team, allowing you to see what's going on anytime, anywhere. SGI members enjoy an exclusive rebate with CompanyCam; plus, they are offering SGI members a free, 14-day Pro Trial, risk-free! Want to walk through it with us? To sign up for a quick 10-15 min virtual demo email us at: partnerships@companycam.com

pulseM- pulseM is the #1 Review generation platform built for Home Services. Majority of SGI members use pulseM for Google Reviews, Customer Communication through text messaging and much more. For more information please visit pulsem.me.

Tech Training Tips & Strategies—Plus, How to Run the Perfect Service Call—with Brent McDonald of Rub-a-Dub Plumbing in Gun Barrel City, TX

CertainPath — Fri, 14 Jan 2022 05:00:00 -0600

Success Group International’s Training Arm – Learning Alliance. What would it mean to your business to have a $3 million sales producer in your HVAC or roofing business? How about an electrician or plumber who generates $600,000 or more in revenue? Those numbers would change your business—we see them all the time. How? It happens when SGI members send their people to Learning Alliance training. Learning Alliance offers high impact, in-person and virtual communication and sales training geared toward generating results, while turning customers into raving fans. SGI members can learn more about Learning Alliance and its offerings by visiting its new Training Portal on SGI’s internal website, SGI HUB. Learning Alliance is an exclusive benefit to SGI members. Non-members can learn more by calling: 866-344-0789.

$2.6M at 30% Net: Rhino Roofing is Thriving Because Owner Russ Noyes Began Focusing on the Company’s Foundation, More Than Growth

CertainPath — Fri, 07 Jan 2022 05:00:00 -0600

To Your Success. To Your Success is the #1 gifting service for home service companies. Because you're a different contractor. You care about customers and want to express appreciation to build strong customer relationships. But you need a process that’s effortless for you, while feeling relational to your customers. There is an answer: To Your Success gives you the ability to automate a hand-crafted “Thank You” gift as soon as you complete a job. Visit ToYourSuccess.com to learn more-- or schedule a live demo and receive a sample cookie gift. Delight your customers, build relationships, and cultivate loyalty. Visit ToYourSuccess.com

Minuteman Press – Des Peres. Minuteman Press-Des Peres is a complete marketing service provider, offering professional design and direct mail services. We have an extensive knowledge and experience in the residential service industry, as MinuteMan Press-Des Peres has been helping SGI members with price guides, inspection forms, club materials, postcards, and more since 2001! MinuteMan Press-Des Peres is the ONLY Minuteman location affiliated with the SGI Preferred Partner network, providing you with member rebates & discounts. Contact Denise today for more information at 877-203-4769.

Strategies for Explosive Growth – Panel with Stacie Feller of Feller KangaRoof ($24M Revenue) & Koala Cooling ($1.5M Revenue) in Round Rock, TX, and John Giacomi of CM Heating ($20M Revenue) in Everett, WA

CertainPath — Fri, 17 Dec 2021 05:00:00 -0600

UniFirst. UniFirst has a long and proud tradition of providing quality uniforms, Job-Fitted Work Clothes® and other image and safety enhancing workwear to businesses of all sizes and types. From industrial work shirts and pants, to work jackets and coveralls, to polos and executive wear. UniFirst customers can assume as little or as much responsibility as they wish for their overall uniform program by electing to rent, lease, or buy. With the proper care and ongoing maintenance, customers can be assured their UniFirst workwear and facility service products are always in top shape. SGI members can save both with an incredible rebate AND a huge discount when working with UniFirst! Log onto the HUB for more information on those money savings!

Arzel HVAC Zoning Technology. Arzel® has been producing innovative zoning systems for over 35 years. We manufacture the highest quality HVAC zoning equipment from our factory in Cleveland, Ohio. Innovation, customer service, and outstanding products backed by a lifetime warranty are why so many contractors only use Arzel® Zoning. We offer easy to install solutions from a basic two zone system all the way up to custom zoning applications. For more information, go to arzelzoning.com or marketing@arzelzoning.com.

$1M to $7M at Double-Digit Net Profit: How Holliday Heating & Cooling Has Grown "the Right Way” by Taking Care of Customers, Taking Care of Employees, and Having Fun Doing It!

CertainPath — Fri, 10 Dec 2021 05:00:00 -0600

$1.1M to $2.7M in Two Years: How James & Tonya Brown of Air Care Heating & Cooling in Charlotte Have Grown Profitably by Utilizing Acquisitions, Investing in Their Team, & Knowing Their Numbers

CertainPath — Fri, 03 Dec 2021 05:00:00 -0600

Creating & Protecting Your Company Culture – A panel discussion with Abe Brooks of ABrooks Construction/KangaRoof, Dave Hill of Express Plumbing, Heating, & Air Conditioning, and Missy Jones of SGI.

CertainPath — Fri, 19 Nov 2021 05:00:00 -0600

$1.9 Million, Double-Digit Profits and 3 trucks! How Steve's Plumbing in Rogers, AR moved from new construction to service success

CertainPath — Fri, 12 Nov 2021 06:00:00 -0600

How Brian Leech of Service Legends in Des Moines, IA Went from Losing $750K to Now Generating $13.3M in Sales at Double-Digit Profitability

CertainPath — Fri, 05 Nov 2021 05:00:00 -0500

Rhino Fleet Tracking. Rhino is an industry leading commercial vehicle tracking company with an array of vehicle and equipment tracking solutions which provide you valuable data about your drivers and fleet. Their live, Texas-based customer service has led them to more than 12 years of success. For SGI member discounts and more information, visit rhino fleet tracking dot com.

Step-by-Step Sales Process of 3-Time HVAC Crown Champion Estee Jaacovi

CertainPath — Fri, 29 Oct 2021 05:00:00 -0500

How to Budget & Build a Strategic Plan Heading into a New Fiscal Year – Panel Discussion with Brent Garrett from Sirius Plumbing & Air Conditioning in Dallas, Texas; Ryan Kerrissey from Tingley Home Services in Natick, Massachusetts; and Patty Myers from SGI

CertainPath — Fri, 22 Oct 2021 06:00:00 -0500

John King from Redesign.co on the Latest Google Updates and How They Impact Your Business.

CertainPath — Fri, 15 Oct 2021 05:00:00 -0500

How to Effectively Manage Your Managers – SGI Panel with Miki Stone and Lynn Tomasek of Brothers Plumbing, Heating, & Electric

CertainPath — Fri, 01 Oct 2021 06:00:00 -0500

Arzel HVAC Zoning Technology. Arzel® has been producing innovative zoning systems for over 35 years. We manufacture the highest quality HVAC zoning equipment from our factory in Cleveland, Ohio. Innovation, customer service, and outstanding products backed by a lifetime warranty are why so many contractors only use Arzel® Zoning. We offer easy to install solutions from a basic two zone system all the way up to the most difficult zoning applications. For more information, go to arzelzong.com or contact Anette Justice at Anette@arzelzoning.com

To Your Success. To Your Success is the #1 gifting service for home service companies. You care about customers and want to grow your business through strong relationships. You want to express appreciation with something delightful and unexpected. But you need a process that’s effortless for you, while feeling incredibly relational to your customers. There is an answer. And it’s pretty sweet. To Your Success provides a hand-crafted “Thank You” gift of delicious, freshly baked cookies with a custom Thank You card that's drop-shipped to your customer’s door, creating a relationship-building moment that cultivates loyalty. Visit www.ToYourSuccess.com today to learn more and to schedule your live demo and receive a complimentary freshly baked cookie gift.

94% Increase in Sales at 52% Gross Margin: How Al Balonze Broke the Glass Ceiling Hovering Over Efficient Air

CertainPath — Fri, 17 Sep 2021 06:00:00 -0500

White-Rodgers. With over 75 years of expertise in Heating and Cooling Controls, White-Rodgers is proud to offer a full line of furnace controls, gas valves, cooling and heat pump controls, water heater valves and controls as well as our leading edge thermostats. For more information, go to climate.emerson.com.

Arzel HVAC Zoning Technology. Arzel® has been producing innovative zoning systems for over 35 years. We manufacture the highest quality HVAC zoning equipment from our factory in Cleveland, Ohio. Innovation, customer service, and outstanding products backed by a lifetime warranty are why so many contractors only use Arzel® Zoning. We offer easy to install solutions from a basic two zone system all the way up to the most difficult zoning applications. For more information, go to arzelzoning.com or contact Anette Justice at Anette@arzelzoning.com

Mike Bachman Plumbing Finds Success by Putting a Premium on Culture; It’s on Target to Double Its Sales in 2021 at a Strong Profit Margin

CertainPath — Fri, 10 Sep 2021 13:22:42 -0500

5 Qualities of Great Leaders – a Panel Discussion with Wendy Ellis of Capital Plumbing & Heating, Joe Zimmerman of Summers & Zims’, and SGI’s Michael Zeller

CertainPath — Fri, 27 Aug 2021 06:00:00 -0500

Finding Your Inner Lion with Brandon Marshall, Vice President of SGI’s Learning Alliance

CertainPath — Fri, 13 Aug 2021 06:00:00 -0500

Learning Alliance. What would it mean to your business to have a $3 million sales producer in your HVAC or roofing business? How about an electrician or plumber who generates $600,000 or more in revenue? Those numbers would change your business—we see them all the time. How? It happens when Success Group International members send their people to Learning Alliance training. Learning Alliance offers high impact, in-person and virtual communication and sales training geared toward generating results, while turning customers into raving fans. SGI members can learn more about Learning Alliance and its offerings by visiting its new Training Portal on SGI’s internal website, SGI HUB. Learning Alliance is an exclusive benefit to SGI members. Non-members can learn more by calling: 866-344-0789.

pulseM- pulseM is the #1 Review generation platform built for Home Services. Majority of SGI members use pulseM for Google Reviews, Customer Communication through text messaging and much more. For more information please visit pulsem.me.

The Most Common Mistakes on Your P&L & How to Fix it with SGI Accounting Coach Patty Myers!

CertainPath — Fri, 06 Aug 2021 06:00:00 -0500

Synchrony Financial- Support for this podcast comes from Synchrony Financial. Allow homeowners to pay at a rate that fits their budget with a merchant fee that fits yours. Visit www.toolbox.mysynchrony.com for more information.

Dynamic- Dynamic Air Quality Solutions manufactures IAQ products based on the science of clean air. Dynamic’s Clean Air Defense System products are supported by technical and communication IAQ training that is second to none in the industry. For more information on how to get your team confident in communicating IAQ challenges and solutions on EVERY call, email Michelle Hogan at mhogan@dynamicaqs.com.

22% Net Profit! How Kelly Good of Good’s Roofing in Burton, MI, Has a Happier Team, Happier Clients, and Happier Life by Targeting the Right Customers!

CertainPath — Fri, 30 Jul 2021 05:00:00 -0500

Goodman - Goodman Manufacturing Company L.P. produces a complete line of refreshingly affordable air conditioning and heating equipment. All Goodman brand products are designed, engineered, and assembled in the United States. For more information, visit goodmanmfg.com.

How KPIs Drive Operational Decisions – a Panel Discussion: CJS Heating & Air’s Jim Bodine, WireOne’s Jake Wheeler, & SGI’s Sonya Fryar

CertainPath — Fri, 16 Jul 2021 05:30:00 -0500

What Future Materials Shortages & Price Increases are Coming? Plus, How Can a VMI Program Increase Profits & Reduce Headaches? With Ryan Fidgeon of Home Depot Pro

CertainPath — Fri, 09 Jul 2021 05:30:00 -0500

Almost $1M: How Dusty Hoerler from Craftsman Plumbing made steady changes to close in on $1m in sales this year with a strong profit!

CertainPath — Fri, 25 Jun 2021 05:30:00 -0500

Learning Alliance. Tired of trying to figure out what you should train your team on every week? Do you struggle to be the dynamic trainer that elevates your team’s performance while making happy customers? SGI’s Learning Alliance now offers its members a turnkey, 26-week training schedule with a high-impact sales and communications video for your frontline employees. Turn them on once a week and watch your team transform! Training can be as easy as clicking a mouse. To download this training schedule, SGI members, simply go to the Learning Alliance tab of your SGI HUB website; then, click on Learning Alliance videos. You’ll find it there. Of course, your coaches are on standby if you need any assistance.

$9.5M with Double-Digit Profitability: How Tim Boulden's Attention to His KPIs and Operations Have Boulden Brothers on Target for 2021!

CertainPath — Fri, 18 Jun 2021 05:30:00 -0500

$1.57 Million in 1st Year Sales: How Former CCR Jamie Foruria Became a Crown Champion in Her First Year in HVAC Sales

CertainPath — Fri, 11 Jun 2021 05:30:00 -0500

$3,000,000+ in Residential HVAC Equipment Sales in 2020: How Mike Pompeo from CM Heating in Seattle Sold Millions Using a Homemade Calendar

CertainPath — Fri, 04 Jun 2021 05:30:00 -0500

How 3X Crown Champion Chris DeShields from Moffett Plumbing in Orange, CA, Sold Nearly $800K in Residential Plumbing Work in 2020

CertainPath — Fri, 28 May 2021 05:30:00 -0500

How John Senn, an Electrician from WireOne Electric in DesMoines, IA, Sold & Installed $1.26 Million in Residential Electrical Work in 2020

CertainPath — Fri, 21 May 2021 05:30:00 -0500

Learning Alliance. SGI members, you can gain virtually unlimited access to the vast assortment of high-impact, sales, communication, leadership, and management training provided by Learning Alliance by becoming a Total Access member. In addition, with Total Access, you gain access to an arsenal of online, instructional videos to augment your training at home. You get the in-person and online training for an incredibly small, monthly investment. And training is most definitely an investment—members, on average, see a 3x return on every dollar with Learning Alliance. To sign up, go to the NEW Learning Alliance Training Portal on your SGI HUB website, or call Kyle at 941.702.9623

How IOS14 Updates Affect Home Services & Much More with Online Marketing Expert John King of Redesign.co

CertainPath — Fri, 07 May 2021 05:30:00 -0500

11% to 24% Net Profit in One Year - Greg Sheck of G&C Plumbing in Bellingham, Massachusetts

CertainPath — Fri, 30 Apr 2021 03:00:00 -0500

Bradford White- Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured and assembled in the USA by American craftspeople, Bradford White’s goal is to deliver high quality, superior products specifically built for the professional contractor. You can always count on the performance and reliability of our Built to be the Best™ products. Visit bradfordwhite.com to learn more.

Rhino Fleet Tracking. Rhino is an industry leading commercial vehicle tracking company with an array of vehicle and equipment tracking solutions which provide you valuable data about your drivers and fleet. Their live, Texas-based customer service has led them to more than 12 years of success. For SGI member discounts and more information, visit rhinofleettracking.com

Growing a Highly Profitable $13M Service Business in 10 Years with SGI’s Miki Stone

CertainPath — Fri, 23 Apr 2021 05:30:00 -0500

Learning Alliance - Tired of trying to figure out what you should train your team on every week? Do you struggle to be the dynamic trainer that elevates your team’s performance while making happy customers? SGI’s Learning Alliance now offers its members a turnkey, 26-week training schedule with a high-impact sales and communications video for your frontline employees. Turn them on once a week and watch your team transform! Training can be as easy as clicking a mouse. To download this training schedule, SGI members, simply go to the Learning Alliance tab of your SGI HUB website; then, click on Learning Alliance videos. You’ll find it there. Of course, your coaches are on standby if you need any assistance.

The 3 Core Elements of Every Successful Business by SGI’s Chris Nelson

CertainPath — Fri, 16 Apr 2021 05:30:00 -0500

SGI’s Training Division: Learning Alliance. Tired of trying to figure out what you should train your team on every week? Do you struggle to be the dynamic trainer that elevates your team’s performance while making happy customers? SGI’s Learning Alliance now offers its members a turnkey, 26-week training schedule with a high-impact sales and communications video for your frontline employees. Turn them on once a week and watch your team transform! Training can be as easy as clicking a mouse. To download this training schedule, SGI members, simply go to the Learning Alliance tab of your SGI HUB website; then, click on Learning Alliance videos. You’ll find it there. Of course, your coaches are on standby if you need any assistance.

Family First - Streb Electric is Targeting $1.2M while Allowing Bill Streb the Time to Spend with the People He Loves Most

CertainPath — Fri, 26 Mar 2021 05:30:00 -0500

Professional Plumbing Group- How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.

Million-Dollar-Mark Achieved (at 18.5% Profitability!): Kurt & Brenda Krauss of Amps & Volts Electric in Valparaiso, IN, Share How They Hit This Milestone Goal

CertainPath — Fri, 19 Mar 2021 05:30:00 -0500

3X Crown Champion ($2.3M in His Best Year) Codey Bodine Share His HVAC Sales Process

CertainPath — Fri, 12 Mar 2021 05:30:00 -0600

Placement SEO- This message is brought to you by PlacementSEO. As an SGI member, you can receive a 100% fully optimized website that’s hosted for free! Have a website you already like? PlacementSEO can dramatically boost your presence on Google free for 90 days. SEO generates 90% more clicks than Local Service Ads and PPC. Visit your sgileads.com for more information.

Become a Toolbelt Millionaire: Personal Financial Management for Tradespeople with Mark Patton of Patton Wealth Management

CertainPath — Fri, 05 Mar 2021 05:30:00 -0600

Bradford White- Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured and assembled in the USA by American craftspeople, Bradford White’s goal is to deliver high quality, superior products specifically built for the professional contractor. You can always count on the performance and reliability of our Built to be the Best™ products. Visit bradfordwhite.com to learn more.

Profitable 49% Growth Last Year: Sirius Plumbing & A/C Shift from Warranty to Retail Work with the Help of Great People & New Processes

CertainPath — Fri, 26 Feb 2021 05:30:00 -0600

$1.6M with Stagnant Growth to $2.5M at 14% Net & a Bright Future: Jonathan & Davicia Neves Have Transformed Green Energy Mechanical in Boston by “Being Different”

CertainPath — Fri, 19 Feb 2021 05:30:00 -0600

Customer Service Affects All Areas of Your Business – Revenue, Gross Margin, Net Profit, Employee Retention & More, with SGI Coach Michael Zeller

CertainPath — Fri, 05 Feb 2021 05:30:00 -0600

Goodman- Goodman Manufacturing Company L.P. produces a complete line of refreshingly affordable air conditioning and heating equipment. All Goodman brand products are designed, engineered, and assembled in the United States. For more information, visit goodmanmfg.com.

Home Depot Pro- With an inventory of more than 100,000 products, The Home Depot Pro's product selection includes both the name brands you seek and the exclusive brands you trust. For more information, go to www.ebarnett.com

Operational Excellence for $20M+ Businesses: SGI President Rebecca Cassel Answers Large Contractors Questions on How to Refine Their Operations

CertainPath — Fri, 29 Jan 2021 05:45:00 -0600

Schneider Graphics. Schneider Graphics delivers the combination of premium 3M vinyl, a nationwide network of 3M Certified graphics installers, and over 25 years of unmatched customer service in the commercial vehicle wrap industry. It’s truly one of the most economical and effective advertising mediums. On average the cost of a vehicle wrap is ONLY $.46 per 1,000 impressions. For more information, go to schneidergraphics.com.

A.O. Smith-For millions of consumers, business owners, property managers and engineers worldwide, A. O. Smith has delivered innovative hot water solutions for over 70 years. Visit hotwater.com/contractor to see why becoming an A. O. Smith contractor can help you find new ways to connect with both your customers & potential customers, and take your business to the next level.

Improve Your Tech Sales Today: Sales Champ & Trainer Estee Jaacovi on the Successful Steps to a Service Call

CertainPath — Fri, 22 Jan 2021 05:45:00 -0600

Learning Alliance. Tired of trying to figure out what you should train your team on every week? Do you struggle to be the dynamic trainer that elevates your team’s performance while making happy customers? SGI’s Learning Alliance now offers its members a turnkey, 26-week training schedule with a high-impact sales and communications video for your frontline employees. Turn them on once a week and watch your team transform! Training can be as easy as clicking a mouse. To download this training schedule, SGI members, simply go to the Learning Alliance tab of your SGI HUB website; then, click on Learning Alliance videos. You’ll find it there. Of course, your coaches are on standby if you need any assistance.

Small but Mighty: Laura Engstrom & Alternate Design Plumbing Maintain 17% Growth Year after Year at a Strong Profit Margin with 3 Trucks

CertainPath — Fri, 15 Jan 2021 05:45:00 -0600

Rheem. Brothers Richard and Donald Rheem founded Rheem Manufacturing Company in Emeryville, California in 1925. The company has produced a number of cutting-edge products in its 89 years of operation. Today, Rheem is North America's only manufacturer of HVAC, water heating, pool/spa heating, and commercial refrigeration solutions. For more information, go to rheem.com.

Greensky- Greensky. The GreenSky® Loan Program is a leader in home improvement financing. Trusted by thousands of contractors in the U.S., we provide consumer financing options to help you close more sales and grow your business. For more information, go to greenskycredit.com/sponsor/sgi

Invest in Your Team: Nick Martin of Steve Huff Plumbing Explains How His Approach with His People Has Helped the Company Grow to $4 Million in Sales at a Great Margin

CertainPath — Fri, 08 Jan 2021 05:30:00 -0600

Insinkerator- InSinkErator® is the world leader in Food Waste Disposers, and holds over 200 patents on fine grinding and quiet technology innovations. Based and assembled here in the United States, InSinkErator produces the popular Badger® series and can offer many upgraded disposers, such as the PRO Series built for plumbers and builders, to meet the needs of the more demanding customer. Visit insinkerator.com to learn more.

Mike Albert Fleet Solutions - Mike Albert Fleet Solutions is a full-service fleet management company, working alongside you to help you get the trucks, vans, and cars you need to run your business and keep them on the road day after day. We’ll help you find the right vehicles, finance them, equip them for the work you’re doing, all while helping you plan ahead for future growth. Learn more at mikealbert.com

More Revenue, More Profits, & More Free Time to Enjoy Them: Larry Shoemaker of Deluxe Plumbing & Heating Shares How He Turned His Business Around in a Few Short Years

CertainPath — Fri, 18 Dec 2020 05:30:00 -0600

Forever Faithful, Forever Fearless, Forever Forward: Leadership Insights from SGI & Learning Alliance’s Brandon Marshall

CertainPath — Fri, 11 Dec 2020 05:45:00 -0600

Vital Storm-VitalStorm is a growing team of creative thinkers who are passionate about driving leads through local search. Our model for acquiring, tracking and reporting leads is tailored towards and perfectly suited for the Home Service Industry. Whether it is through PPC, SEO, or Social Media, we convert internet traffic into qualified leads via a unique process of creating design and campaign management that produces results relevant to your industry, market, and company. For more information, go to vitalstorm.com

Learning Alliance. What would it mean to your business to have a $3 million sales producer in your HVAC or roofing business? How about an electrician or plumber who generates $600,000 or more in revenue? Those numbers would change your business—we see them all the time. How? It happens when Success Group International members send their people to Learning Alliance training. Learning Alliance offers high impact, in-person and virtual communication and sales training geared toward generating results, while turning customers into raving fans. SGI members can learn more about Learning Alliance and its offerings by visiting its new Training Portal on SGI’s internal website, SGI HUB. Learning Alliance is an exclusive benefit to SGI members. Non-members can learn more by calling: 866-344-0789.

Chris Vance, of SGI, on “Building a Business You Love”

CertainPath — Fri, 04 Dec 2020 05:45:00 -0600

Greensky- Greensky. The GreenSky® Loan Program is a leader in home improvement financing. Trusted by thousands of contractors in the U.S., we provide consumer financing options to help you close more sales and grow your business. For more information, go to greenskycredit.com/sponsor/sgi

Rheem. Brothers Richard and Donald Rheem founded Rheem Manufacturing Company in Emeryville, California in 1925. The company has produced a number of cutting-edge products in its 89 years of operation. Today, Rheem is North America's only manufacturer of HVAC, water heating, pool/spa heating, and commercial refrigeration solutions. For more information, go to rheem.com.

Story of Resiliency: How Greg & Nicki Bartholomy Converted GB Electrical Services into a Residential Service Business, Overcame a Host of Challenges, Ultimately Make More Money, Have More Free Time, & Are Happier than Ever.

CertainPath — Fri, 20 Nov 2020 05:30:00 -0600

Bradford White- Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured and assembled in the USA by American craftspeople, Bradford White’s goal is to deliver high quality, superior products specifically built for the professional contractor. You can always count on the performance and reliability of our Built to be the Best™ products. Visit bradfordwhite.com to learn more.

Glen Osvold Transformed Colonial Electrical Services in 18 Months by Buying into the SGI System & Getting His Team Excited to Change, Too.

CertainPath — Fri, 13 Nov 2020 05:30:00 -0600

A.O. Smith-For millions of consumers, business owners, property managers and engineers worldwide, A. O. Smith has delivered innovative hot water solutions for over 70 years. Visit hotwater.com/contractor to see why becoming an A. O. Smith contractor can help you find new ways to connect with both your customers & potential customers, and take your business to the next level.

Goodman- Goodman Manufacturing Company L.P. produces a complete line of refreshingly affordable air conditioning and heating equipment. All Goodman brand products are designed, engineered, and assembled in the United States. For more information, visit goodmanmfg.com.

$1.7M to $8.5M in 4 Years: Brown Boys Roofing Explodes By Creating a Culture Where It’s Okay to Fail Because It Leads to Growth

CertainPath — Fri, 06 Nov 2020 05:30:00 -0600

Goodman- Goodman Manufacturing Company L.P. produces a complete line of refreshingly affordable air conditioning and heating equipment. All Goodman brand products are designed, engineered, and assembled in the United States. For more information, visit goodmanmfg.com.

40% Annual Growth at 20% Net Profit: Joe Voci & JDV Electric Succeed by Delivering Exceptional Service & Managing by the Numbers

CertainPath — Fri, 30 Oct 2020 05:30:00 -0500

Doubled Revenue in Only 6 Months, While Reshaping the Culture of His Business: Dave Hill of Express Plumbing, Heating, & Cooling

CertainPath — Fri, 16 Oct 2020 05:30:00 -0500

$3M-$14M in 4 Years: Five Guys Roofing Has Exploded by Learning How to “Let Go,” Building a Strong Operation, & Investing in Hiring & Growing the Right People

CertainPath — Fri, 09 Oct 2020 05:30:00 -0500

Missy Jones of SGI Talks about How Daily Morning Huddles Can Help Your Achieve Your Goals & Bond Your Team.

CertainPath — Fri, 25 Sep 2020 05:30:00 -0500

Abigail Chen of SGI Talks about the Importance of Managing Your Service Business by the Numbers

CertainPath — Fri, 18 Sep 2020 05:30:00 -0500

$5.9M in 2019 to a projected $8-9M in 2020; Andrew Dobbins of Intelligent Design is Profitably Growing Thanks to a Strong Culture & a Remarkable Sales Process

CertainPath — Fri, 11 Sep 2020 05:30:00 -0500

Bradford White- Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured and assembled in the USA by American craftspeople, Bradford White’s goal is to deliver high quality, superior products specifically built for the professional contractor. You can always count on the performance and reliability of our Built to be the Best™ products. Visit bradfordwhite.com to learn more.

Barry Bourassa of SGI talks about the extreme value of coaching—not just training—your people.

CertainPath — Fri, 04 Sep 2020 05:30:00 -0500

Goodman- Goodman Manufacturing Company L.P. produces a complete line of refreshingly affordable air conditioning and heating equipment. All Goodman brand products are designed, engineered, and assembled in the United States. For more information, visit goodmanmfg.com.

A.O. Smith- For millions of consumers, business owners, property managers and engineers worldwide, A. O. Smith has delivered innovative hot water solutions for over 70 years. Visit hotwater.com/contractor to see why becoming an A. O. Smith contractor can help you find new ways to connect with both your customers & potential customers, and take your business to the next level.

Sonya Fryar of SGI shares how to deliver “next level customer service” that locks clients to your residential service company forever.

CertainPath — Fri, 28 Aug 2020 05:30:00 -0500

Synchrony Financial. Support for this podcast comes from Synchrony Financial. Allow homeowners to pay at a rate that fits their budget with a merchant fee that fits yours. Visit www.toolbox.mysynchrony.com for more information.

Schneider Graphics. Schneider Graphics delivers the combination of premium 3M vinyl, a nationwide network of 3M Certified graphics installers, and over 25 years of unmatched customer service in the commercial vehicle wrap industry. It’s truly one of the most economical and effective advertising mediums. On average the cost of a vehicle wrap is ONLY $.46 per 1,000 impressions. For more information, go to schneidergraphics.com.

A.O. Smith. For millions of consumers, business owners, property managers and engineers worldwide, A. O. Smith has delivered innovative hot water solutions for over 70 years. Visit hotwater.com/contractor to see why becoming an A. O. Smith contractor can help you find new ways to connect with both your customers & potential customers, and take your business to the next level.

Gus Antos’ Milestone in DFW will generate $80M in 2020; he shares insights & struggles he had to overcome when adding HVAC and plumbing to his already successful electrical company.

CertainPath — Fri, 21 Aug 2020 05:30:00 -0500

Bradford White- “Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured and assembled in the USA by American craftspeople, Bradford White’s goal is to deliver high quality, superior products specifically built for the professional contractor. You can always count on the performance and reliability of our Built to be the Best™ products. Visit bradfordwhite.com to learn more.”

SGI President Rebecca Cassel shares her insight on the role of team leaders and ops managers in residential service businesses.

CertainPath — Fri, 14 Aug 2020 05:30:00 -0500

Steve Huff reflects on 40 years in the trades—and his experience in selling his business to his General Manager, Nick Martin.

CertainPath — Fri, 07 Aug 2020 05:30:00 -0500

Minuteman Press Des Peres. Minuteman Press-Des Peres is a complete Marketing Service Provider offering professional design services, complete mail services, variable data printing, and digital publishing as well as traditional offset and on-demand digital printing. Our professional staff is happy to help manage your project from design through production and on-time delivery. We have worked directly with SGI since 2001 and specialize in marketing your business. For more information, go to desperes-minutemanpress.net

Kevin Gurski of SGI shares negotiating strategies you can utilize to drive your costs down every single year to maximize your profit.

CertainPath — Fri, 31 Jul 2020 05:30:00 -0500

· White-Rodgers. With over 75 years of expertise in Heating and Cooling Controls, White-Rodgers is proud to offer a full line of furnace controls, gas valves, cooling and heat pump controls, water heater valves and controls as well as our leading edge thermostats. For more information, go to climate.emerson.com.

· Minuteman Press Des Peres. Minuteman Press-Des Peres is a complete Marketing Service Provider offering professional design services, complete mail services, variable data printing, and digital publishing as well as traditional offset and on-demand digital printing. Our professional staff is happy to help manage your project from design through production and on-time delivery. We have worked directly with SGI since 2001 and specialize in marketing your business. For more information, go to desperes-minutemanpress.net

· Mike Albert Fleet Solutions - Mike Albert Fleet Solutions is a full-service fleet management company, working alongside you to help you get the trucks, vans, and cars you need to run your business and keep them on the road day after day. We’ll help you find the right vehicles, finance them, equip them for the work you’re doing, all while helping you plan ahead for future growth. Learn more at mikealbert.com

Martin Carpenter explains how his company enjoys a 25% NET profit by enjoying virtually ZERO callbacks and growing his own techs from outside the industry!

CertainPath — Fri, 24 Jul 2020 05:30:00 -0500

· Vital Storm-VitalStorm is a growing team of creative thinkers who are passionate about driving leads through local search. Our model for acquiring, tracking and reporting leads is tailored towards and perfectly suited for the Home Service Industry. Whether it is through PPC, SEO, or Social Media, we convert internet traffic into qualified leads via a unique process of creating design and campaign management that produces results relevant to your industry, market, and company. For more information, go to vitalstorm.com

· Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.

Nick Sylvester shares how he’s been DOUBLING his residential service division revenue every year, growing Sylvester Electric to $4M.

CertainPath — Fri, 17 Jul 2020 09:39:00 -0500

pulseM- pulseM is the #1 Review generation platform built for Home Services. The majority of SGI members use pulseM for Google Reviews, Customer Communication through text messaging and much more. For more information please visit pulsem.me.

Jared Dean shares strategies on how to engage with your employees to boost happiness and loyalty, while also directly impacting your bottom line.

CertainPath — Fri, 10 Jul 2020 06:30:00 -0500

· Home Depot Pro. With an inventory of more than 100,000 products, The Home Depot Pro's product selection includes both the name brands you seek and the exclusive brands you trust. For more information, go to www.ebarnett.com

· Bradford White. Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured and assembled in the USA by American craftspeople, Bradford White’s goal is to deliver high quality, superior products specifically built for the professional contractor. You can always count on the performance and reliability of our Built to be the Best™ products. Visit bradfordwhite.com to learn more.

· Rhino Fleet Tracking. Rhino is an industry leading commercial vehicle tracking company with an array of vehicle and equipment tracking solutions which provide you valuable data about your drivers and fleet. Their live, Texas-based customer service has led them to more than 12 years of success. For SGI member discounts and more information, visit rhino fleet tracking dot com.

Joel Bertsch Success Story

CertainPath — Fri, 03 Jul 2020 08:00:00 -0500

· Goodman. Goodman Manufacturing Company L.P. produces a complete line of refreshingly affordable air conditioning and heating equipment. All Goodman brand products are designed, engineered, and assembled in the United States. For more information, visit goodmanmfg.com.

· A.O. Smith. For millions of consumers, business owners, property managers and engineers worldwide, A.O. Smith has delivered innovative hot water solutions for over 70 years. Visit hotwater.com/contractor to see why becoming an A. O. Smith contractor can help you find new ways to connect with both your customers & potential customers, and take your business to the next level.

· Schneider Graphics. Schneider Graphics delivers the combination of premium 3M vinyl, a nationwide network of 3M Certified graphics installers, and over 25 years of unmatched customer service in the commercial vehicle wrap industry. It’s truly one of the most economical and effective advertising mediums. On average the cost of a vehicle wrap is ONLY $.46 per 1,000 impressions. For more information, go to schneidergraphics.com.

Michael Zeller on Thriving Instead of Just Surviving

CertainPath — Fri, 26 Jun 2020 05:30:00 -0500

· Synchrony Financial. Allow homeowners to pay at a rate that fits their budget with a merchant fee that fits yours. Visit toolbox.mysynchrony.com for more information.

Jimmie Dale on Culture

CertainPath — Fri, 19 Jun 2020 05:30:00 -0500

· Dynamic Air Quality Solutions. Dynamic manufactures IAQ products based on the science of clean air. Dynamic’s Clean Air Defense System products are supported by technical and communication IAQ training that is second to none in the industry. For more information on how to get your team confident in communicating IAQ challenges and solutions on EVERY call, email Michelle Hogan at mhogan@dynamicaqs.com.

SAFE ELECTRIC, MATT WEHRLE SUCCESS STORY

CertainPath — Fri, 12 Jun 2020 05:00:00 -0500

You can read a recent feature written on Matt and Safe Electric in The COMPASS Magazine here.

· Placement SEO. As an SGI member, you can receive a 100% fully optimized website that’s hosted for free! Have a website you already like? PlacementSEO can dramatically boost your presence on Google free for 90 days. SEO generates 90% more clicks than Local Service Ads and PPC. Visit your sgileads.com for more information.

· Rheem. Brothers Richard and Donald Rheem founded Rheem Manufacturing Company in Emeryville, California in 1925. The company has produced a number of cutting-edge products in its 89 years of operation. Today, Rheem is North America's only manufacturer of HVAC, water heating, pool/spa heating, and commercial refrigeration solutions. For more information, go to www.rheem.com.

· pulseM is the #1 Review generation platform built for home services. The majority of SGI members use pulseM for Google Reviews, Customer Communication through text messaging, and much more. For more information, please visit www.pulsem.me.

TE SPALL & SON SUCCESS STORY

CertainPath — Fri, 05 Jun 2020 05:00:00 -0500

You can read the feature written in THE COMPASS Magazine about TE Spall & Son here.

· InSinkErator. InSinkErator is the world leader in Food Waste Disposers, and holds over 200 patents on fine grinding and quiet technology innovations. Based and assembled here in the United States, InSinkErator produces the popular Badger® series and can offer many upgraded disposers, such as the PRO Series built for plumbers and builders, to meet the needs of the more demanding customer. Visit insinkerator.com to learn more.

· Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem leads to additional issues and reduced productivity, poor customer satisfaction, and increases your cost per job. Professional Plumbing Group (PPG) can help you solve all those issues and more! We have everything you need to help your business grow and become more profitable by allowing you to focus on plumbing not inventory management, product selection and so much more. Go to authorizedplumberprogram.com for more information.

· White-Rodgers. With over 75 years of expertise in Heating and Cooling Controls, White-Rodgers is proud to offer a full line of furnace controls, gas valves, cooling and heat pump controls, water heater valves and controls as well as our leading edge thermostats. For more information, go to climate.emerson.com.

CM Heating Success Story

CertainPath — Fri, 29 May 2020 07:00:00 -0500

You can read a recent feature written on CM Heating in The COMPASS Magazine here.

· Minuteman Press Des Peres. Minuteman Press-Des Peres is a complete Marketing Service Provider offering professional design services, complete mail services, variable data printing, and digital publishing as well as traditional offset and on-demand digital printing. Our professional staff is happy to help manage your project from design through production and on-time delivery. We have worked directly with SGI since 2001 and specialize in marketing your business. For more information, go to desperes-minutemanpress.net.

· Vital Storm. VitalStorm is a growing team of creative thinkers who are passionate about driving leads through local search. Our model for acquiring, tracking, and reporting leads is tailored towards the Home Service Industry. Whether it is through PPC, SEO, or Social Media, we convert internet traffic into qualified leads via a unique process of creating design and campaign management that produces results relevant to your industry, market, and company. For more information, go to vitalstorm.com.

Hish Rahman

CertainPath — Fri, 22 May 2020 05:00:00 -0500

You can read a recent feature written on Hish & Precision Roof Crafters in The COMPASS Magazine here.

· Mike Albert Fleet Solutions. Mike Albert Fleet Solutions is a full-service fleet management company, working alongside you to help you get the trucks, vans, and cars you need to run your business and keep them on the road day after day. We’ll help you find the right vehicles, finance them, equip them for the work you’re doing, all while helping you plan ahead for future growth. Learn more at mikealbert.com

Rebecca Cassel, President of SGI, talks about how contractors can stabilize and strengthen their companies during these uncertain times.

CertainPath — Fri, 15 May 2020 06:00:00 -0500

You can read a transcription of the interview here.

· pulseM. pulseM is the #1 Review generation platform built for home services. The majority of SGI members use pulseM for Google Reviews, Customer Communication through text messaging, and much more. For more information, please visit www.pulsem.me.

· Greensky. The GreenSky® Loan Program is a leader in home improvement financing. Trusted by thousands of contractors in the U.S., we provide consumer financing options to help you close more sales and grow your business. For more information, go to www.greenskycredit.com/sponsor/sgi

· PlacementSEO. As an SGI member, you can receive a 100% fully optimized website for free! Have a website you already like? PlacementSEO can dramatically boost your presence on Google FREE for 90 days. SEO generates 90% more clicks than Local Service Ads and PPC. Visit your SGI HUB website for more information.

Phil Golding of ARC Contracting in Neenah, WI, talks about how they’ve sold over $500K in the first two weeks after COVID-19 hit the U.S.

CertainPath — Fri, 08 May 2020 06:00:00 -0500

Read the written profile of Phil Golding and his sales efforts during this tough time: https://yoursgi.com/blog/phil-golding-of-arc-contracting

Trent Urban of WireNut Home Services in Colorado Springs details how he’s kept revenue consistent with 40% less calls, due to COVID-19.

CertainPath — Fri, 01 May 2020 07:00:00 -0500

SGI blog article about Trent Urban: https://yoursgi.com/blog/trent-urban-of-wirenut-home-services-kept-revenue-consistent

· Goodman. Goodman Manufacturing Company produces a complete line of refreshingly affordable air conditioning and heating equipment. Goodman is a member of the world’s largest HVAC Manufacturer, Daikin Industries. For more information, go to www.goodmanmfg.com.

· A.O. Smith. For millions of consumers, business owners, property managers, and engineers worldwide, A.O. Smith has delivered innovative hot water solutions for over 70 years. Visit www.hotwater.com/contractor to see why becoming an A.O. Smith contractor can help you find new ways to connect with both your customers & potential customers, and take your business to the next level.

· Synchrony Financial. Allow homeowners to pay at a rate that fits their budget with a merchant fee that fits yours. Visit www.toolbox.mysynchrony.com for more information.

Carmine Iapaluccio of Carmine’s Plumbing, Heating & Air Conditioning: Keeping a full call log during COVID-19.

CertainPath — Fri, 24 Apr 2020 06:00:00 -0500

Goodman Manufacturing Company produces a complete line of refreshingly affordable air conditioning and heating equipment. Goodman is a member of the world’s largest HVAC Manufacturer, Daikin Industries. For more information, go to www.goodmanmfg.com.

PulseM is a text-based Reputation manager that enhances your company image, improves your SEO results, and will help you boost your 5-star reviews, while catching angry customers before they go to the internet. SGI members receive special pricing. Go to www.pulsem.me for more information.

Home Depot Pro. With an inventory of more than 100,000 products, The Home Depot Pro's product selection includes both the name brands you seek and the exclusive brands you trust. For more information, go to www.ebarnett.com

Steve Egner of Steve’s Plumbing in Lynwood, WA, shares how he had a record-setting month despite being in a COVID-19 hotspot.

CertainPath — Mon, 13 Apr 2020 11:00:00 -0500

PlacementSEO. SGI members can receive a 100% fully optimized website for free! Have a website you already like? PlacementSEO can dramatically boost your presence on Google free for 90 days with PlacementSEO Nitro. SEO generates 90% more clicks than Local Service Ads and PPC. Visit www.sgileads.com for more information!

Synchrony Financial. Allow homeowners to pay at a rate that fits their budget with a merchant fee that fits yours. Visit www.toolbox.mysynchrony.com for more information.

Dynamic Air Quality Solutions. Dynamic's Clean Air Defense System “protects your air space” by clearing the air inside your home of harmful particles, biohazards such as viruses, and gases from chemicals. For more information, go to www.cleanairdefensesystem.com.

About Success Group International

Success Group International (SGI) is the largest, member-owned ‘best practices’ organization for independent, residential-services contractors. SGI provides its members a competitive edge through proven-to-be-successful proprietary management tools and expertise, marketing programs, training, and group buying power, along with a highly active and eager-to-help membership. For more information about Success Group International, visit www.yoursgi.com.