The Service or Hospitality Podcast Transistor (https://transistor.fm) https://feeds.transistor.fm/the-service-or-hospitality-podcast Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests. In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal is to uncover the nuggets of wisdom that can only be found through authentic, heart-led discussions. Scott, the country boy with a love for disco, and April, the spirited lover of music and all things fun, bring their passion and expertise to the table, ensuring each episode is filled with valuable takeaways and entertaining moments. From discussing the importance of having properties ready on time to the deeper connections you can make with your team, we cover it all. We are also excited to spotlight the upcoming DARM conference, where hospitality professionals gather to share best practices and innovative ideas. Tune in for exclusive previews, interviews, and insights leading up to and from the conference, making sure you don't miss a beat. Whether you're a seasoned professional or new to the industry, "The Service or Hospitality Podcast" is your go-to source for understanding and implementing the principles of genuine hospitality. Tune in to learn, grow, and be inspired to elevate your standards and create memorable experiences for your guests, owners and teams. @ 2024 Business Blacksmith. All Rights Reserved. 5b554f87-7b67-5f70-8ad0-f4add1af6bbc no en Thu, 19 Sep 2024 12:13:33 -0400 Tue, 02 Dec 2025 23:31:18 -0500 https://img.transistor.fm/Y53DrzPAGjdOVe78XUu0nJ0wuCEj_dlk_V1kkB5zNRM/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kZjM3/M2Y2MGZkYmUzODY5/YTAwNTEzNjc4NGFj/MDUwZS5wbmc.jpg The Service or Hospitality Podcast episodic Scott Fasano and April Burns Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests. In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal is to uncover the nuggets of wisdom that can only be found through authentic, heart-led discussions. Scott, the country boy with a love for disco, and April, the spirited lover of music and all things fun, bring their passion and expertise to the table, ensuring each episode is filled with valuable takeaways and entertaining moments. From discussing the importance of having properties ready on time to the deeper connections you can make with your team, we cover it all. We are also excited to spotlight the upcoming DARM conference, where hospitality professionals gather to share best practices and innovative ideas. Tune in for exclusive previews, interviews, and insights leading up to and from the conference, making sure you don't miss a beat. Whether you're a seasoned professional or new to the industry, "The Service or Hospitality Podcast" is your go-to source for understanding and implementing the principles of genuine hospitality. Tune in to learn, grow, and be inspired to elevate your standards and create memorable experiences for your guests, owners and teams. Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Hospitality Standards, Guest Experience, Property Management, Industry Best Practices, Thought Leaders, Customer Care, Hospitality Innovation, Guest Satisfaction, Real Conversations, Memorable Experiences Scott Fasano and April Burns No No Beachball Hospitality 9 9 Beachball Hospitality full 8a0ba11d-506d-4034-b4f0-dadadccf62a3 https://share.transistor.fm/s/ac63083e Join use for another great conversation with another of the industry's best in the hospitality business. Its been an iconic ride since the beginning when they landed on "Beachball" and we all know who it is from that alone. Their impact has been big and will change the industry.  We had a great time with Hunter and Ginger talking about the early decisions, the decisions during growth and their focus on always having a seat at the table and a voice for the industry. Don't miss this one.

]]> Join use for another great conversation with another of the industry's best in the hospitality business. Its been an iconic ride since the beginning when they landed on "Beachball" and we all know who it is from that alone. Their impact has been big and will change the industry.  We had a great time with Hunter and Ginger talking about the early decisions, the decisions during growth and their focus on always having a seat at the table and a voice for the industry. Don't miss this one.

]]> Thu, 19 Sep 2024 12:09:13 -0400 Scott Fasano and April Burns Scott Fasano and April Burns 3050 Join use for another great conversation with another of the industry's best in the hospitality business. Its been an iconic ride since the beginning when they landed on "Beachball" and we all know who it is from that alone. Their impact has been big and will change the industry.  We had a great time with Hunter and Ginger talking about the early decisions, the decisions during growth and their focus on always having a seat at the table and a voice for the industry. Don't miss this one.

]]> Hospitality Standards, Guest Experience, Property Management, Industry Best Practices, Thought Leaders, Customer Care, Hospitality Innovation, Guest Satisfaction, Real Conversations, Memorable Experiences No Magic Hospitality 8 8 Magic Hospitality full 66845406-9f7c-492a-8f3e-3362979f9e03 https://share.transistor.fm/s/1437339f Join use for another great conversation with another of the industry's best in the hospitality business. We had a great time with Jessica, Elaine and Lance talking about the light behind magic hospitality. Don't miss this one. 

]]> Join use for another great conversation with another of the industry's best in the hospitality business. We had a great time with Jessica, Elaine and Lance talking about the light behind magic hospitality. Don't miss this one. 

]]> Thu, 12 Sep 2024 05:00:00 -0400 Scott Fasano and April Burns Scott Fasano and April Burns 2704 Join use for another great conversation with another of the industry's best in the hospitality business. We had a great time with Jessica, Elaine and Lance talking about the light behind magic hospitality. Don't miss this one. 

]]> Hospitality Standards, Guest Experience, Property Management, Industry Best Practices, Thought Leaders, Customer Care, Hospitality Innovation, Guest Satisfaction, Real Conversations, Memorable Experiences No Authentic Hospitality 7 7 Authentic Hospitality full 9ba947b6-deb7-4cd5-ab62-fa08afacb695 https://share.transistor.fm/s/3e8e19bb Join us for another great conversation with Blaine, Rob and Rachel as we talk about authentic hospitality. We cover a wide variety of topics including the roots in ultra luxury experiences and how Rachel carried that mindset into the business and much more. And most importantly, you'll hear from another frontline team member that is leaving his mark on the industry one day at a time. The future is bright with people like Blaine making their way in! 

]]> Join us for another great conversation with Blaine, Rob and Rachel as we talk about authentic hospitality. We cover a wide variety of topics including the roots in ultra luxury experiences and how Rachel carried that mindset into the business and much more. And most importantly, you'll hear from another frontline team member that is leaving his mark on the industry one day at a time. The future is bright with people like Blaine making their way in! 

]]> Thu, 05 Sep 2024 05:00:00 -0400 Scott Fasano and April Burns Scott Fasano and April Burns 3303 Join us for another great conversation with Blaine, Rob and Rachel as we talk about authentic hospitality. We cover a wide variety of topics including the roots in ultra luxury experiences and how Rachel carried that mindset into the business and much more. And most importantly, you'll hear from another frontline team member that is leaving his mark on the industry one day at a time. The future is bright with people like Blaine making their way in! 

]]> Hospitality Standards, Guest Experience, Property Management, Industry Best Practices, Thought Leaders, Customer Care, Hospitality Innovation, Guest Satisfaction, Real Conversations, Memorable Experiences No Practical Hospitality 6 6 Practical Hospitality full 0cec87d5-83d3-4415-8dce-eb2c13ba2230 https://share.transistor.fm/s/94979982 Join us this episode for a conversation with an industry legend, Mike Harrington. 

Hospitality isn't a one-size-fits-all approach and scale does matter. We talk about Practical Hospitality and a whole lot more. 

]]> Join us this episode for a conversation with an industry legend, Mike Harrington. 

Hospitality isn't a one-size-fits-all approach and scale does matter. We talk about Practical Hospitality and a whole lot more. 

]]> Thu, 29 Aug 2024 05:41:00 -0400 Scott Fasano and April Burns Scott Fasano and April Burns 3117 Join us this episode for a conversation with an industry legend, Mike Harrington. 

Hospitality isn't a one-size-fits-all approach and scale does matter. We talk about Practical Hospitality and a whole lot more. 

]]> Hospitality Standards, Guest Experience, Property Management, Industry Best Practices, Thought Leaders, Customer Care, Hospitality Innovation, Guest Satisfaction, Real Conversations, Memorable Experiences No Loving Hospitality with Tyann Marcink Hammond and Nick Settles 5 5 Loving Hospitality with Tyann Marcink Hammond and Nick Settles full 51c76737-2cc4-4ce8-886f-f3abafd3a09b https://share.transistor.fm/s/80de73f8 Join us for a deeply moving and authentic conversation with industry thought leaders Tyann, the Queen of Guest Experience, and Nick, our first frontline team member on the podcast.

This episode takes a heartfelt turn, when Nick realizes he has found his people in this industry, reminding us all of the true spirit of hospitality. Tyann and Nick bring genuine love and passion to their work, showing how the heart of hospitality goes beyond business—it’s about caring for people, creating connections, and delivering experiences that resonate on a personal level.

Don't miss this powerful episode filled with authentic stories and insights into the soul of hospitality.

]]> Join us for a deeply moving and authentic conversation with industry thought leaders Tyann, the Queen of Guest Experience, and Nick, our first frontline team member on the podcast.

This episode takes a heartfelt turn, when Nick realizes he has found his people in this industry, reminding us all of the true spirit of hospitality. Tyann and Nick bring genuine love and passion to their work, showing how the heart of hospitality goes beyond business—it’s about caring for people, creating connections, and delivering experiences that resonate on a personal level.

Don't miss this powerful episode filled with authentic stories and insights into the soul of hospitality.

]]> Thu, 22 Aug 2024 05:00:00 -0400 Scott Fasano and April Burns Scott Fasano and April Burns 2887 Join us for a deeply moving and authentic conversation with industry thought leaders Tyann, the Queen of Guest Experience, and Nick, our first frontline team member on the podcast.

This episode takes a heartfelt turn, when Nick realizes he has found his people in this industry, reminding us all of the true spirit of hospitality. Tyann and Nick bring genuine love and passion to their work, showing how the heart of hospitality goes beyond business—it’s about caring for people, creating connections, and delivering experiences that resonate on a personal level.

Don't miss this powerful episode filled with authentic stories and insights into the soul of hospitality.

]]> Hospitality Standards, Guest Experience, Property Management, Industry Best Practices, Thought Leaders, Customer Care, Hospitality Innovation, Guest Satisfaction, Real Conversations, Memorable Experiences No Personalized Hospitality with Koryn Okey 4 4 Personalized Hospitality with Koryn Okey full 4a9be925-444d-4ae6-bc14-0dc231a70bb4 https://share.transistor.fm/s/d9fa06b6 Join us for an engaging conversation with Koryn from Breezeway, a true industry thought leader and rock star loved far and wide.

Koryn and the Breezeway team believe that hospitality is about getting personal, focusing on what you're good at, and delivering to the very best of your ability. Koryn is the first vendor I've heard frame her role—and Breezeway's—as making things easier and better for property managers through their software.

Don't miss this insightful episode!

]]> Join us for an engaging conversation with Koryn from Breezeway, a true industry thought leader and rock star loved far and wide.

Koryn and the Breezeway team believe that hospitality is about getting personal, focusing on what you're good at, and delivering to the very best of your ability. Koryn is the first vendor I've heard frame her role—and Breezeway's—as making things easier and better for property managers through their software.

Don't miss this insightful episode!

]]> Thu, 15 Aug 2024 05:00:00 -0400 Scott Fasano and April Burns Scott Fasano and April Burns 3089 Join us for an engaging conversation with Koryn from Breezeway, a true industry thought leader and rock star loved far and wide.

Koryn and the Breezeway team believe that hospitality is about getting personal, focusing on what you're good at, and delivering to the very best of your ability. Koryn is the first vendor I've heard frame her role—and Breezeway's—as making things easier and better for property managers through their software.

Don't miss this insightful episode!

]]> Hospitality Standards, Guest Experience, Property Management, Industry Best Practices, Thought Leaders, Customer Care, Hospitality Innovation, Guest Satisfaction, Real Conversations, Memorable Experiences No Viral Hospitality with Madison Rifkin 3 3 Viral Hospitality with Madison Rifkin full 3117e7a5-e97b-47d7-83dc-9ceeb27960a9 https://share.transistor.fm/s/0636484e Join us for another engaging conversation with a true industry thought leader, Madi from Mount. Madi is pioneering the use of social channels, leveraging her content army to open new avenues for potential guest engagement.

We've been led to believe that if your property isn't Instagram-worthy, social media isn't for you. But what about highlighting the unique experiences of visiting your destination and the local area you serve? We believe you can still offer viral hospitality by embracing and supporting the small businesses in your market that deliver once-in-a-lifetime experiences.

Is this the right approach for you? Take a listen to find out!

]]> Join us for another engaging conversation with a true industry thought leader, Madi from Mount. Madi is pioneering the use of social channels, leveraging her content army to open new avenues for potential guest engagement.

We've been led to believe that if your property isn't Instagram-worthy, social media isn't for you. But what about highlighting the unique experiences of visiting your destination and the local area you serve? We believe you can still offer viral hospitality by embracing and supporting the small businesses in your market that deliver once-in-a-lifetime experiences.

Is this the right approach for you? Take a listen to find out!

]]> Thu, 08 Aug 2024 06:00:00 -0400 Scott Fasano and April Burns Scott Fasano and April Burns 3002 Join us for another engaging conversation with a true industry thought leader, Madi from Mount. Madi is pioneering the use of social channels, leveraging her content army to open new avenues for potential guest engagement.

We've been led to believe that if your property isn't Instagram-worthy, social media isn't for you. But what about highlighting the unique experiences of visiting your destination and the local area you serve? We believe you can still offer viral hospitality by embracing and supporting the small businesses in your market that deliver once-in-a-lifetime experiences.

Is this the right approach for you? Take a listen to find out!

]]> Hospitality Standards, Guest Experience, Property Management, Industry Best Practices, Thought Leaders, Customer Care, Hospitality Innovation, Guest Satisfaction, Real Conversations, Memorable Experiences No Random Acts of Hospitality with Lauren Madewell 2 2 Random Acts of Hospitality with Lauren Madewell full ffc0beaa-c2e7-45fb-953f-7fef6ee270c1 https://share.transistor.fm/s/74dd6753 Join us for another engaging conversation with a true industry thought leader, Lauren from Auntie Belham's Cabin Rentals. Lauren is all about hospitality, bringing a fun and unique perspective to her role and her brand.

Hospitality isn't a one-size-fits-all approach; the best hospitality comes from the heart of the individual to the hearts of those on the receiving end. In this episode, we explore the concept of Random Acts of Hospitality and how they can fit into your brand.

Is this the right approach for you? Take a listen to find out!

]]> Join us for another engaging conversation with a true industry thought leader, Lauren from Auntie Belham's Cabin Rentals. Lauren is all about hospitality, bringing a fun and unique perspective to her role and her brand.

Hospitality isn't a one-size-fits-all approach; the best hospitality comes from the heart of the individual to the hearts of those on the receiving end. In this episode, we explore the concept of Random Acts of Hospitality and how they can fit into your brand.

Is this the right approach for you? Take a listen to find out!

]]> Thu, 01 Aug 2024 06:00:00 -0400 Scott Fasano and April Burns Scott Fasano and April Burns 3314 Join us for another engaging conversation with a true industry thought leader, Lauren from Auntie Belham's Cabin Rentals. Lauren is all about hospitality, bringing a fun and unique perspective to her role and her brand.

Hospitality isn't a one-size-fits-all approach; the best hospitality comes from the heart of the individual to the hearts of those on the receiving end. In this episode, we explore the concept of Random Acts of Hospitality and how they can fit into your brand.

Is this the right approach for you? Take a listen to find out!

]]> Hospitality Standards, Guest Experience, Property Management, Industry Best Practices, Thought Leaders, Customer Care, Hospitality Innovation, Guest Satisfaction, Real Conversations, Memorable Experiences No Setting the Stage for Hospitality Excellence 1 1 Setting the Stage for Hospitality Excellence full 5b74d5d9-befd-4547-bbad-f5a770959862 https://share.transistor.fm/s/bdee43d7 Join April, Amy, and Scott as they dive into their plans to elevate the vacation rental industry through improved hospitality standards and exceptional guest experiences. In this episode, they discuss the importance of balancing service and hospitality, share professional insights and best practices, and highlight their vision for innovation and guest satisfaction. Tune in for authentic conversations that set the tone for the exciting journey ahead, including a preview of the upcoming and much anticipated DARM Conference. 

https://vrdarm.com/

]]> Join April, Amy, and Scott as they dive into their plans to elevate the vacation rental industry through improved hospitality standards and exceptional guest experiences. In this episode, they discuss the importance of balancing service and hospitality, share professional insights and best practices, and highlight their vision for innovation and guest satisfaction. Tune in for authentic conversations that set the tone for the exciting journey ahead, including a preview of the upcoming and much anticipated DARM Conference. 

https://vrdarm.com/

]]> Fri, 26 Jul 2024 13:47:34 -0400 Scott Fasano and April Burns Scott Fasano and April Burns 4086 Join April, Amy, and Scott as they dive into their plans to elevate the vacation rental industry through improved hospitality standards and exceptional guest experiences. In this episode, they discuss the importance of balancing service and hospitality, share professional insights and best practices, and highlight their vision for innovation and guest satisfaction. Tune in for authentic conversations that set the tone for the exciting journey ahead, including a preview of the upcoming and much anticipated DARM Conference. 

https://vrdarm.com/

]]> Hospitality Standards, Guest Experience, Property Management, Industry Best Practices, Thought Leaders, Customer Care, Hospitality Innovation, Guest Satisfaction, Real Conversations, Memorable Experiences No