The Retail Asia Podcast Transistor (https://transistor.fm) https://feeds.transistor.fm/the-retail-asia-podcast Welcome to Retail Asia Podcast where industry leaders discuss emerging trends and business models, their upcoming projects, and how the retail industry is evolving. © 2025 Retail Asia 6f7bb128-bd63-5853-ad8d-48da0c5d31c4 no en Mon, 14 Apr 2025 14:54:27 +0800 Wed, 03 Dec 2025 06:34:19 +0800 https://retailasia.net/ https://img.transistor.fm/1TZT2D6-iFi6TYEBb5hGIaWU1y4wR07kb2INOnw_TIs/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzIwNDg4LzE2MTg5/MDgzMTktYXJ0d29y/ay5qcGc.jpg The Retail Asia Podcast https://retailasia.net/ episodic Retail Asia Welcome to Retail Asia Podcast where industry leaders discuss emerging trends and business models, their upcoming projects, and how the retail industry is evolving. Welcome to Retail Asia Podcast where industry leaders discuss emerging trends and business models, their upcoming projects, and how the retail industry is evolving.. Retail Asia No No Prioritizing customer experience through personalisation 7 7 Prioritizing customer experience through personalisation full 2fc1d96b-88eb-4d88-87a5-08200335ae40 https://share.transistor.fm/s/657a5356 In this age of social media connections, consumers expect brands to engage with them in real time whilst doing a transaction with them.

Talking with Retail Asia in a recent podcast titled "Prioritizing customer experience through personalisation", are Santosh Reddy, Vice President, Sales and Marketing at Singapore-based Capillary Technologies, and Ankit Madhogaria, Head of Ecommerce for Southeast Asia at Puma. Their conversation ranges from current trends in the retail and e-commerce industries, and changes in consumer behaviour, to consumer engagement and retention.

]]> In this age of social media connections, consumers expect brands to engage with them in real time whilst doing a transaction with them.

Talking with Retail Asia in a recent podcast titled "Prioritizing customer experience through personalisation", are Santosh Reddy, Vice President, Sales and Marketing at Singapore-based Capillary Technologies, and Ankit Madhogaria, Head of Ecommerce for Southeast Asia at Puma. Their conversation ranges from current trends in the retail and e-commerce industries, and changes in consumer behaviour, to consumer engagement and retention.

]]> Wed, 16 Nov 2022 14:31:46 +0800 Retail Asia Retail Asia 1757 In this age of social media connections, consumers expect brands to engage with them in real time whilst doing a transaction with them.

Talking with Retail Asia in a recent podcast titled "Prioritizing customer experience through personalisation", are Santosh Reddy, Vice President, Sales and Marketing at Singapore-based Capillary Technologies, and Ankit Madhogaria, Head of Ecommerce for Southeast Asia at Puma. Their conversation ranges from current trends in the retail and e-commerce industries, and changes in consumer behaviour, to consumer engagement and retention.

]]> No Talking with Tech 6 6 Talking with Tech full a757d5d4-c7bd-48f7-abce-eff2781bb204 https://share.transistor.fm/s/94ac5ae3 Speed plays an important role in the shopping experience as most shoppers prefer to get in and out of stores quickly. This means no long queue time, cashless payment adoptions, and use of self-checkout counters.

]]> Speed plays an important role in the shopping experience as most shoppers prefer to get in and out of stores quickly. This means no long queue time, cashless payment adoptions, and use of self-checkout counters.

]]> Mon, 07 Nov 2022 14:41:13 +0800 Retail Asia Retail Asia 1333 Speed plays an important role in the shopping experience as most shoppers prefer to get in and out of stores quickly. This means no long queue time, cashless payment adoptions, and use of self-checkout counters. In the second episode of a series of podcast interviews with Retail Asia, listen as George Pepes, APAC Vertical Solutions and Marketing Lead for Retail, Healthcare, and Hospitality, and Christanto Suryadarma, Sales Vice President of Southeast Asia at Zebra Technologies, discusses the various behaviours ingrained in consumers developed during the pandemic and how retailers should catch-up in regards to these new costumer expectations. Speed plays an important role in the shopping experience as most shoppers prefer to get in and out of stores quickly. This means no long queue time, cashless payment adoptions, and use of self-checkout counters. In the second episode of a series of pod Technology No Empowering digital wallets to counter risk and fraud 5 5 Empowering digital wallets to counter risk and fraud full b2281cab-f71f-4202-a30c-94ea3cf3edc1 https://share.transistor.fm/s/47f1f246 The retail landscape has changed dramatically, resulting in the digitalisation and expansion of payment channels. Retailers who gradually integrate digital payment channels into their businesses have greater flexibility in business operations and were able to provide more options and convenience to their customers.  Whilst these efficiencies are undoubtedly beneficial to retailers and customers, there are still risks and threats that are needed to be addressed.

Speaking with Retail Asia, LexisNexis Risk Solutions, Vo Thanh Tai, Director for Market Planning, Fraud & Identity - APAC, shared insights on the growing digitalisation of payment channels and the concerns surrounding financial innovations in a recent podcast. He mentions how the increased number of commercial channels provided new opportunities for cybercriminals as they discovered new ways to target businesses and consumers.

Sign-up to our upcoming webinar for more.

Event Title: Payment Fraud: The intersection of new payment channels in E-commerce, BNPL and Digital Wallet industries
Date: December 8, 2022 | Thursday
Time: 11:00 AM - 12:00 PM SGT
Registration link: https://bit.ly/RAxLexisNexis

]]> The retail landscape has changed dramatically, resulting in the digitalisation and expansion of payment channels. Retailers who gradually integrate digital payment channels into their businesses have greater flexibility in business operations and were able to provide more options and convenience to their customers.  Whilst these efficiencies are undoubtedly beneficial to retailers and customers, there are still risks and threats that are needed to be addressed.

Speaking with Retail Asia, LexisNexis Risk Solutions, Vo Thanh Tai, Director for Market Planning, Fraud & Identity - APAC, shared insights on the growing digitalisation of payment channels and the concerns surrounding financial innovations in a recent podcast. He mentions how the increased number of commercial channels provided new opportunities for cybercriminals as they discovered new ways to target businesses and consumers.

Sign-up to our upcoming webinar for more.

Event Title: Payment Fraud: The intersection of new payment channels in E-commerce, BNPL and Digital Wallet industries
Date: December 8, 2022 | Thursday
Time: 11:00 AM - 12:00 PM SGT
Registration link: https://bit.ly/RAxLexisNexis

]]> Mon, 24 Oct 2022 10:37:18 +0800 Retail Asia Retail Asia 1225 The retail landscape has changed dramatically, resulting in the digitalisation and expansion of payment channels. Retailers who gradually integrate digital payment channels into their businesses have greater flexibility in business operations and were able to provide more options and convenience to their customers.  Whilst these efficiencies are undoubtedly beneficial to retailers and customers, there are still risks and threats that are needed to be addressed.

Speaking with Retail Asia, LexisNexis Risk Solutions, Vo Thanh Tai, Director for Market Planning, Fraud & Identity - APAC, shared insights on the growing digitalisation of payment channels and the concerns surrounding financial innovations in a recent podcast. He mentions how the increased number of commercial channels provided new opportunities for cybercriminals as they discovered new ways to target businesses and consumers.

Sign-up to our upcoming webinar for more.

Event Title: Payment Fraud: The intersection of new payment channels in E-commerce, BNPL and Digital Wallet industries
Date: December 8, 2022 | Thursday
Time: 11:00 AM - 12:00 PM SGT
Registration link: https://bit.ly/RAxLexisNexis

]]> Retails, Digital Payments, E-Commerce No Self-service: The Future of Retail in Asia 4 4 Self-service: The Future of Retail in Asia full d3639328-9001-4eae-b602-35d3e1ff9362 https://share.transistor.fm/s/1c4d27d9 Originally implemented as a way to reduce the operating costs of running a store, self-service has evolved since its introduction over 15 years ago into an option that provides greater flexibility in the store running and customer engagement. From a consumer perspective, self-service is an expected feature from businesses, so much so that they demand it from many environments.

Listen to this Retail Asia podcast with Matt Redwood, Director of Advanced Self-Service Solutions at Diebold Nixdorf and learn more about Asia’s retail journey towards self-service.

Sign-up to our upcoming fireside chat for more.

Event Title: At a crossroad: Rethinking Retail to Fit the New World (ASIA)
Date: October 4, 2022 | Tuesday
Time: 4:00 PM - 5:00 PM SGT
Registration link: https://form.jotform.com/222130997062454

]]> Originally implemented as a way to reduce the operating costs of running a store, self-service has evolved since its introduction over 15 years ago into an option that provides greater flexibility in the store running and customer engagement. From a consumer perspective, self-service is an expected feature from businesses, so much so that they demand it from many environments.

Listen to this Retail Asia podcast with Matt Redwood, Director of Advanced Self-Service Solutions at Diebold Nixdorf and learn more about Asia’s retail journey towards self-service.

Sign-up to our upcoming fireside chat for more.

Event Title: At a crossroad: Rethinking Retail to Fit the New World (ASIA)
Date: October 4, 2022 | Tuesday
Time: 4:00 PM - 5:00 PM SGT
Registration link: https://form.jotform.com/222130997062454

]]> Fri, 16 Sep 2022 11:54:50 +0800 Retail Asia Retail Asia 1138 Originally implemented as a way to reduce the operating costs of running a store, self-service has evolved since its introduction over 15 years ago into an option that provides greater flexibility in the store running and customer engagement. From a consumer perspective, self-service is an expected feature from businesses, so much so that they demand it from many environments. Listen to this Retail Asia podcast with Matt Redwood, Director of Advanced Self-Service Solutions at Diebold Nixdorf and learn more about Asia’s retail journey towards self-service. Sign-up to our upcoming fireside chat for more. Event Title: At a crossroad: Rethinking Retail to Fit the New World (ASIA) Date: October 4, 2022 | Tuesday Time: 4:00 PM - 5:00 PM SGT Registration link: https://form.jotform.com/222130997062454 Originally implemented as a way to reduce the operating costs of running a store, self-service has evolved since its introduction over 15 years ago into an option that provides greater flexibility in the store running and customer engagement. From a consu No Digital Retail: Here's why great conversations make happy, satisfied customers 3 3 Digital Retail: Here's why great conversations make happy, satisfied customers full 13ca56f1-0801-4a39-96c0-a76cb070dbe7 https://share.transistor.fm/s/0c87edcb Fri, 13 Aug 2021 14:55:53 +0800 Retail Asia Retail Asia 1608 Zendesk shares how it is helping businesses improve and thrive in the past year. Zendesk shares how it is helping businesses improve and thrive in the past year. No Exclusive Interview - FairPrice Group Retail Business 2 2 Exclusive Interview - FairPrice Group Retail Business full c56db145-27cb-4811-95f4-29fac7280c58 https://share.transistor.fm/s/175c0dfd Tue, 04 May 2021 15:27:46 +0800 Retail Asia Retail Asia 1927 No Exclusive Interview NTUC Fairprice - Digital Business 1 1 Exclusive Interview NTUC Fairprice - Digital Business full 8eda70bf-88d7-42e3-8c56-23df597cf486 https://share.transistor.fm/s/a0e55055 Tue, 20 Apr 2021 16:47:25 +0800 Retail Asia Retail Asia 1454 Fairprice, Online, Singapore No