The Restoration Playbook Podcast Transistor (https://transistor.fm) https://feeds.transistor.fm/the-restoration-playbook-podcast What tactics are today's most innovative restoration companies using to build workforces that attract new staff, retain top employees, and get the most out of every worker? The team at KnowHow just decided to ask them! In this podcast, we sit down with some of the top performers in the restoration industry and ask them how they built a world-class team culture in such a volatile industry. Like everything KnowHow does, we've geared it to be ridiculously actionable, so you can act on your learnings right away. The restoration industry is too competitive to not be constantly learning. Stand on the shoulders of giants by borrowing the playbook of today's most successful companies. Head to tryknowhow.com to help your staff get ahead. © 2026 KnowHow 06f0f717-87f4-5128-b4d9-3729c27888b4 yes en Mon, 27 Apr 2026 09:30:10 -0600 Mon, 27 Apr 2026 09:31:28 -0600 http://tryknowhow.com https://img.transistorcdn.com/lN_NGJcp2cGRgEeT4E8b2to7Z1JO6MKQPlnBoWipzSg/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS81Zjhl/YmRlMDlmMGYxYzQ2/MGIyYWIxNTdiZTY1/MDA5MC5wbmc.jpg The Restoration Playbook Podcast http://tryknowhow.com episodic KnowHow What tactics are today's most innovative restoration companies using to build workforces that attract new staff, retain top employees, and get the most out of every worker? The team at KnowHow just decided to ask them! In this podcast, we sit down with some of the top performers in the restoration industry and ask them how they built a world-class team culture in such a volatile industry. Like everything KnowHow does, we've geared it to be ridiculously actionable, so you can act on your learnings right away. The restoration industry is too competitive to not be constantly learning. Stand on the shoulders of giants by borrowing the playbook of today's most successful companies. Head to tryknowhow.com to help your staff get ahead. What tactics are today's most innovative restoration companies using to build workforces that attract new staff, retain top employees, and get the most out of every worker. knowhow, restoration, workers, construction, culture, blue collar KnowHow travis@tryknowhow.com No No How Dan Claps Built a 108-Owner Network That Doesn't Run Through Him 4 4 6 6 How Dan Claps Built a 108-Owner Network That Doesn't Run Through Him full a161e2db-5d84-4f9f-9d9e-73ad4a76875a https://share.transistor.fm/s/f13a1531 In this episode of Mission Critical, Leighton Healey speaks with Dan Claps, founder and CEO of VODA Restoration, about building one of the fastest-growing restoration franchise networks in North America after exiting his previous company to private equity in 2022.

Dan shares how he partnered with Dragan Krstic, a Serbian immigrant who built a cleaning and restoration business from nothing, rebranded to VODA ("water" in Serbian), and launched franchising in April 2023.

He breaks down his approach to scaling across 108 franchise partners in 32 states, including how he uses a Franchise Advisory Council to source strategy from operators, why he forces the network to commit to one priority per quarter, and the two daily frameworks (Five Whys and 1-3-1) he uses to keep decisions from bottlenecking at the top.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> In this episode of Mission Critical, Leighton Healey speaks with Dan Claps, founder and CEO of VODA Restoration, about building one of the fastest-growing restoration franchise networks in North America after exiting his previous company to private equity in 2022.

Dan shares how he partnered with Dragan Krstic, a Serbian immigrant who built a cleaning and restoration business from nothing, rebranded to VODA ("water" in Serbian), and launched franchising in April 2023.

He breaks down his approach to scaling across 108 franchise partners in 32 states, including how he uses a Franchise Advisory Council to source strategy from operators, why he forces the network to commit to one priority per quarter, and the two daily frameworks (Five Whys and 1-3-1) he uses to keep decisions from bottlenecking at the top.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> Fri, 10 Apr 2026 09:00:00 -0600 KnowHow KnowHow 3383 In this episode of Mission Critical, Leighton Healey speaks with Dan Claps, founder and CEO of VODA Restoration, about building one of the fastest-growing restoration franchise networks in North America after exiting his previous company to private equity in 2022.

Dan shares how he partnered with Dragan Krstic, a Serbian immigrant who built a cleaning and restoration business from nothing, rebranded to VODA ("water" in Serbian), and launched franchising in April 2023.

He breaks down his approach to scaling across 108 franchise partners in 32 states, including how he uses a Franchise Advisory Council to source strategy from operators, why he forces the network to commit to one priority per quarter, and the two daily frameworks (Five Whys and 1-3-1) he uses to keep decisions from bottlenecking at the top.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> knowhow, restoration, workers, construction, culture, blue collar No How Kyle Chiasson Built Best Option Restoration Into a 70-Location Franchise 4 4 5 5 How Kyle Chiasson Built Best Option Restoration Into a 70-Location Franchise full 939c172d-3775-4ea3-91d1-7f2b5df7ab4c https://share.transistor.fm/s/f2420d69 In this episode of Mission Critical, Leighton Healey speaks with Kyle Chason, president of Best Option Restoration, about building a 70-location restoration franchise network across 26 states after starting as the system’s first franchisee in 2017. 

Kyle shares his early experience as a one-person operator, including working alone on a New Year’s Eve mitigation job with $2,500 left, and how that shaped his focus on commitments, purpose, and perseverance. Kyle also outlines lean operating principles centered on fast communication, decision empowerment, and avoiding slow, opinion-heavy bureaucracy.


If you're a restoration leader struggling to navigate turbulent times while maintaining culture and finding operational margin, this conversation delivers battle-tested tactics from the trenches.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com


]]> In this episode of Mission Critical, Leighton Healey speaks with Kyle Chason, president of Best Option Restoration, about building a 70-location restoration franchise network across 26 states after starting as the system’s first franchisee in 2017. 

Kyle shares his early experience as a one-person operator, including working alone on a New Year’s Eve mitigation job with $2,500 left, and how that shaped his focus on commitments, purpose, and perseverance. Kyle also outlines lean operating principles centered on fast communication, decision empowerment, and avoiding slow, opinion-heavy bureaucracy.


If you're a restoration leader struggling to navigate turbulent times while maintaining culture and finding operational margin, this conversation delivers battle-tested tactics from the trenches.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com


]]> Thu, 05 Mar 2026 08:00:00 -0700 KnowHow KnowHow 2620 In this episode of Mission Critical, Leighton Healey speaks with Kyle Chason, president of Best Option Restoration, about building a 70-location restoration franchise network across 26 states after starting as the system’s first franchisee in 2017. 

Kyle shares his early experience as a one-person operator, including working alone on a New Year’s Eve mitigation job with $2,500 left, and how that shaped his focus on commitments, purpose, and perseverance. Kyle also outlines lean operating principles centered on fast communication, decision empowerment, and avoiding slow, opinion-heavy bureaucracy.


If you're a restoration leader struggling to navigate turbulent times while maintaining culture and finding operational margin, this conversation delivers battle-tested tactics from the trenches.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com


]]> knowhow, restoration, workers, construction, culture, blue collar No Special Episode - What's Next in Franchising: 2026 Is Exposing Weak Systems 4 4 4 4 Special Episode - What's Next in Franchising: 2026 Is Exposing Weak Systems full 5cddd2a5-e67e-4caa-973e-93e1b811ea42 https://share.transistor.fm/s/b6b0b01a A new show from KnowHow dropping into The Restoration Playbook feed: What's Next in Franchising is a weekly podcast built for leaders scaling home and commercial services franchises, tackling the biggest news stories, and sitting down with the most innovative voices and leaders in the industry.

In this first episode, Leighton and Travis Martin break down three developments shaping service businesses in 2026: new FTC franchise disclosure rules, what the Franchise 500 rankings signal about where the industry is heading, and why consumers are moving back toward professional service providers after years of DIY.

If you've ever wondered how the franchise world thinks about training, consistency, and scaling without chaos, this is worth 30 minutes on your commute.

]]> A new show from KnowHow dropping into The Restoration Playbook feed: What's Next in Franchising is a weekly podcast built for leaders scaling home and commercial services franchises, tackling the biggest news stories, and sitting down with the most innovative voices and leaders in the industry.

In this first episode, Leighton and Travis Martin break down three developments shaping service businesses in 2026: new FTC franchise disclosure rules, what the Franchise 500 rankings signal about where the industry is heading, and why consumers are moving back toward professional service providers after years of DIY.

If you've ever wondered how the franchise world thinks about training, consistency, and scaling without chaos, this is worth 30 minutes on your commute.

]]> Fri, 20 Feb 2026 10:00:00 -0700 KnowHow KnowHow 1775 A new show from KnowHow dropping into The Restoration Playbook feed: What's Next in Franchising is a weekly podcast built for leaders scaling home and commercial services franchises, tackling the biggest news stories, and sitting down with the most innovative voices and leaders in the industry.

In this first episode, Leighton and Travis Martin break down three developments shaping service businesses in 2026: new FTC franchise disclosure rules, what the Franchise 500 rankings signal about where the industry is heading, and why consumers are moving back toward professional service providers after years of DIY.

If you've ever wondered how the franchise world thinks about training, consistency, and scaling without chaos, this is worth 30 minutes on your commute.

]]> knowhow, restoration, workers, construction, culture, blue collar No How Peerless Restoration Turned a Perfect Storm Into a Playbook for Growth 4 4 3 3 How Peerless Restoration Turned a Perfect Storm Into a Playbook for Growth full 88f2ce1c-3079-4db6-a3c5-b35a3b4105ac https://share.transistor.fm/s/ed596bbb In this episode of Mission Critical, host Leighton Healey, CEO of KnowHow, speaks with Chris Hembrough and Matt Wike from Peerless Restoration. Together, they discuss the unique challenges and strategies employed by their three-generation family business in Central Illinois. From managing three major projects simultaneously to fostering leadership and communication within the team, Chris and Matt share how they turn crises into opportunities for growth. With an emphasis on keeping promises and building strong relationships, Peerless Restoration proves that resilience and adaptability are key in the ever-demanding restoration industry.

If you're a restoration leader struggling to navigate turbulent times while maintaining culture and finding operational margin, this conversation delivers battle-tested tactics from the trenches.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> In this episode of Mission Critical, host Leighton Healey, CEO of KnowHow, speaks with Chris Hembrough and Matt Wike from Peerless Restoration. Together, they discuss the unique challenges and strategies employed by their three-generation family business in Central Illinois. From managing three major projects simultaneously to fostering leadership and communication within the team, Chris and Matt share how they turn crises into opportunities for growth. With an emphasis on keeping promises and building strong relationships, Peerless Restoration proves that resilience and adaptability are key in the ever-demanding restoration industry.

If you're a restoration leader struggling to navigate turbulent times while maintaining culture and finding operational margin, this conversation delivers battle-tested tactics from the trenches.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> Fri, 05 Dec 2025 08:00:00 -0700 KnowHow KnowHow 3264 In this episode of Mission Critical, host Leighton Healey, CEO of KnowHow, speaks with Chris Hembrough and Matt Wike from Peerless Restoration. Together, they discuss the unique challenges and strategies employed by their three-generation family business in Central Illinois. From managing three major projects simultaneously to fostering leadership and communication within the team, Chris and Matt share how they turn crises into opportunities for growth. With an emphasis on keeping promises and building strong relationships, Peerless Restoration proves that resilience and adaptability are key in the ever-demanding restoration industry.

If you're a restoration leader struggling to navigate turbulent times while maintaining culture and finding operational margin, this conversation delivers battle-tested tactics from the trenches.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> knowhow, restoration, workers, construction, culture, blue collar No How Jamar Plater Helps 150 Thomasville Employees Become Problem Solvers 4 4 2 2 How Jamar Plater Helps 150 Thomasville Employees Become Problem Solvers full b930fa49-21d2-420e-8fba-18c30adcce16 https://share.transistor.fm/s/dd38c223 On this episode of Mission Critical, Leighton Healey interviews Jamar Plater, COO of Thomasville Restoration, one of the top restoration providers in the Mid-Atlantic. Jamar shares how radical transparency has transformed Thomasville's operations, turning their 150-person team into problem-solvers rather than spectators. He unpacks the LEAST framework (Listen, Empathize, Apologize, Solve, Thank) that empowers teams to handle issues before they escalate, reveals the daily KPIs he tracks to maintain operational health, and explains how they successfully expanded 100 miles into Richmond by communicating goals company-wide instead of solving problems in isolation.

If you're a restoration leader struggling to navigate turbulent times while maintaining culture and finding operational margin, this conversation delivers battle-tested tactics from the trenches.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> On this episode of Mission Critical, Leighton Healey interviews Jamar Plater, COO of Thomasville Restoration, one of the top restoration providers in the Mid-Atlantic. Jamar shares how radical transparency has transformed Thomasville's operations, turning their 150-person team into problem-solvers rather than spectators. He unpacks the LEAST framework (Listen, Empathize, Apologize, Solve, Thank) that empowers teams to handle issues before they escalate, reveals the daily KPIs he tracks to maintain operational health, and explains how they successfully expanded 100 miles into Richmond by communicating goals company-wide instead of solving problems in isolation.

If you're a restoration leader struggling to navigate turbulent times while maintaining culture and finding operational margin, this conversation delivers battle-tested tactics from the trenches.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> Thu, 30 Oct 2025 08:00:00 -0600 KnowHow KnowHow 3129 On this episode of Mission Critical, Leighton Healey interviews Jamar Plater, COO of Thomasville Restoration, one of the top restoration providers in the Mid-Atlantic. Jamar shares how radical transparency has transformed Thomasville's operations, turning their 150-person team into problem-solvers rather than spectators. He unpacks the LEAST framework (Listen, Empathize, Apologize, Solve, Thank) that empowers teams to handle issues before they escalate, reveals the daily KPIs he tracks to maintain operational health, and explains how they successfully expanded 100 miles into Richmond by communicating goals company-wide instead of solving problems in isolation.

If you're a restoration leader struggling to navigate turbulent times while maintaining culture and finding operational margin, this conversation delivers battle-tested tactics from the trenches.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> knowhow, restoration, workers, construction, culture, blue collar No How Kristin Smith Navigates Restoration’s Revenue Rollercoaster 4 4 1 1 How Kristin Smith Navigates Restoration’s Revenue Rollercoaster full 91605d56-e911-490b-984d-8cb28ca35fe3 https://share.transistor.fm/s/62ad2c42 The restoration industry faces immense challenges with soft sales, thin margins, and delayed payments. On this episode of the Restoration Playbook Podcast: Mission Critical, Leighton Healey interviews Kristin Smith, President of Mooring USA, who shares her financial strategies and insights. Kristin, equipped with a background in oil and gas, discusses how Mooring USA has diversified revenue streams, cross-trained teams, and secured a private equity partner without sacrificing their rich family culture. If you're a restoration leader looking for concrete tactics to stabilize cash flow and navigate financial uncertainty, don't miss this valuable conversation.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> The restoration industry faces immense challenges with soft sales, thin margins, and delayed payments. On this episode of the Restoration Playbook Podcast: Mission Critical, Leighton Healey interviews Kristin Smith, President of Mooring USA, who shares her financial strategies and insights. Kristin, equipped with a background in oil and gas, discusses how Mooring USA has diversified revenue streams, cross-trained teams, and secured a private equity partner without sacrificing their rich family culture. If you're a restoration leader looking for concrete tactics to stabilize cash flow and navigate financial uncertainty, don't miss this valuable conversation.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> Wed, 17 Sep 2025 13:54:10 -0600 KnowHow KnowHow 3822 The restoration industry faces immense challenges with soft sales, thin margins, and delayed payments. On this episode of the Restoration Playbook Podcast: Mission Critical, Leighton Healey interviews Kristin Smith, President of Mooring USA, who shares her financial strategies and insights. Kristin, equipped with a background in oil and gas, discusses how Mooring USA has diversified revenue streams, cross-trained teams, and secured a private equity partner without sacrificing their rich family culture. If you're a restoration leader looking for concrete tactics to stabilize cash flow and navigate financial uncertainty, don't miss this valuable conversation.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> knowhow, restoration, workers, construction, culture, blue collar No Holly Murry's No-Ego Playbook For Building Leaders 3 3 9 9 Holly Murry's No-Ego Playbook For Building Leaders full cd7233fc-c4ef-47f6-bf3b-a7588de7f4c2 https://share.transistor.fm/s/ad94d796 “It’s not ever about you.”

That’s the leadership mantra Holly Murry built a national restoration brand on.

In this episode, the FRSTeam President joins Travis Martin to unpack how empathy, self-awareness, and accountability power high-performing teams, without the ego. From gut-check hiring tactics to letting go with grace, Holly reveals how she builds leaders who care, serve, and go above and beyond.

Hungry for more insights?
 • Join Travis on July 17th live at 1 pm EST to learn how to get more output from your team without increasing your payroll: Click Here to Register

  • Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leaders
  • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.


Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com

]]> “It’s not ever about you.”

That’s the leadership mantra Holly Murry built a national restoration brand on.

In this episode, the FRSTeam President joins Travis Martin to unpack how empathy, self-awareness, and accountability power high-performing teams, without the ego. From gut-check hiring tactics to letting go with grace, Holly reveals how she builds leaders who care, serve, and go above and beyond.

Hungry for more insights?
 • Join Travis on July 17th live at 1 pm EST to learn how to get more output from your team without increasing your payroll: Click Here to Register

  • Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leaders
  • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.


Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com

]]> Mon, 07 Jul 2025 09:00:00 -0600 KnowHow KnowHow 2386 “It’s not ever about you.”

That’s the leadership mantra Holly Murry built a national restoration brand on.

In this episode, the FRSTeam President joins Travis Martin to unpack how empathy, self-awareness, and accountability power high-performing teams, without the ego. From gut-check hiring tactics to letting go with grace, Holly reveals how she builds leaders who care, serve, and go above and beyond.

Hungry for more insights?
 • Join Travis on July 17th live at 1 pm EST to learn how to get more output from your team without increasing your payroll: Click Here to Register

  • Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leaders
  • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.


Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com

]]> knowhow, restoration, workers, construction, culture, blue collar No How Flexible Training Strategies Drive Learning at BluSky Restoration 3 3 8 8 How Flexible Training Strategies Drive Learning at BluSky Restoration full 266b8dbc-bd37-4a84-baa7-17b32bebb985 https://share.transistor.fm/s/24b0dac8 Ever heard of “Semper Gumby”?—the Marine Corps mantra for staying always flexible.

That mindset is Chuck Lane’s not-so-secret weapon for scaling training at BluSky Restoration, one of the biggest players in the industry.

Hit play as Travis uncovers how Chuck turns curveballs into growth, building crews who learn fast, adapt faster, and keep BluSky miles ahead of the storm. Stick around to see why “being Gumby” might be the smartest leadership move you make this year.

Hungry for more insights?
 • Join Travis on June 11th live at 1 pm EST to learn how to provide your restoration team with on-demand answers: Click Here To Register. 

 • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.

Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

]]> Ever heard of “Semper Gumby”?—the Marine Corps mantra for staying always flexible.

That mindset is Chuck Lane’s not-so-secret weapon for scaling training at BluSky Restoration, one of the biggest players in the industry.

Hit play as Travis uncovers how Chuck turns curveballs into growth, building crews who learn fast, adapt faster, and keep BluSky miles ahead of the storm. Stick around to see why “being Gumby” might be the smartest leadership move you make this year.

Hungry for more insights?
 • Join Travis on June 11th live at 1 pm EST to learn how to provide your restoration team with on-demand answers: Click Here To Register. 

 • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.

Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

]]> Fri, 30 May 2025 09:00:00 -0600 KnowHow KnowHow 3504 Ever heard of “Semper Gumby”?—the Marine Corps mantra for staying always flexible.

That mindset is Chuck Lane’s not-so-secret weapon for scaling training at BluSky Restoration, one of the biggest players in the industry.

Hit play as Travis uncovers how Chuck turns curveballs into growth, building crews who learn fast, adapt faster, and keep BluSky miles ahead of the storm. Stick around to see why “being Gumby” might be the smartest leadership move you make this year.

Hungry for more insights?
 • Join Travis on June 11th live at 1 pm EST to learn how to provide your restoration team with on-demand answers: Click Here To Register. 

 • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.

Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

]]> knowhow, restoration, workers, construction, culture, blue collar No Marcie Richardson's Blueprint for Cultivating Culture at Guarantee Restoration 3 3 7 7 Marcie Richardson's Blueprint for Cultivating Culture at Guarantee Restoration full 24dfa206-4611-4f2c-a884-fde156cf6b59 https://tryknowhow.com/podcast/how-marcie-richardson-helped-scale-culture-across-multiple-locations-at-guarantee-restoration.html In this episode of the Restoration Playbook Podcast, Travis sits down with Marcie Richardson, COO of Guarantee Restoration Service. Marcie shares the exact leadership moves that helped her scale across multiple offices without compromising values, consistency, or connection.

From above-the-line communication to her “culture gardening” framework, Marcie breaks down how to grow people and why great leadership means knowing when to push and when to pause.

Hungry for more insights?
 • Join Travis on May 8th live at 1 pm EST to learn how to scale multiple locations and not your headaches: Click Here To Register. 

 • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.

Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.


]]> In this episode of the Restoration Playbook Podcast, Travis sits down with Marcie Richardson, COO of Guarantee Restoration Service. Marcie shares the exact leadership moves that helped her scale across multiple offices without compromising values, consistency, or connection.

From above-the-line communication to her “culture gardening” framework, Marcie breaks down how to grow people and why great leadership means knowing when to push and when to pause.

Hungry for more insights?
 • Join Travis on May 8th live at 1 pm EST to learn how to scale multiple locations and not your headaches: Click Here To Register. 

 • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.

Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.


]]> Mon, 28 Apr 2025 08:00:00 -0600 KnowHow KnowHow 2012 In this episode of the Restoration Playbook Podcast, Travis sits down with Marcie Richardson, COO of Guarantee Restoration Service. Marcie shares the exact leadership moves that helped her scale across multiple offices without compromising values, consistency, or connection.

From above-the-line communication to her “culture gardening” framework, Marcie breaks down how to grow people and why great leadership means knowing when to push and when to pause.

Hungry for more insights?
 • Join Travis on May 8th live at 1 pm EST to learn how to scale multiple locations and not your headaches: Click Here To Register. 

 • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.

Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.


]]> knowhow, restoration, workers, construction, culture, blue collar No From Smog to Soul: Inside Tony Scott’s Passion-First Culture At Pro-Claim 3 3 6 6 From Smog to Soul: Inside Tony Scott’s Passion-First Culture At Pro-Claim full 9386d9a0-7ac9-4e25-be35-463decb6b600 https://tryknowhow.com/podcast/from-smog-to-soul-inside-tony-scotts-passion-first-culture-at-pro-claim.html In this episode of the Restoration Playbook Podcast, Travis sits down with Tony Scott, CEO and founder of Pro-Claim Group. Tony shares how he’s spent over 30 years building one of Canada’s most respected restoration companies—not just through operational excellence but by anchoring his team in deeply held values. He unpacks how a culture rooted in passion, purpose, and empathy has fueled innovation from the inside out, creating a company where people find meaning in the work and lead with heart.

Hungry for more insights?
 • Join Travis on April 10th live at 1 pm EST to learn how to capture what your best people know and scale it across your entire team: Click Here To Register. 

 • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.

Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com

]]> In this episode of the Restoration Playbook Podcast, Travis sits down with Tony Scott, CEO and founder of Pro-Claim Group. Tony shares how he’s spent over 30 years building one of Canada’s most respected restoration companies—not just through operational excellence but by anchoring his team in deeply held values. He unpacks how a culture rooted in passion, purpose, and empathy has fueled innovation from the inside out, creating a company where people find meaning in the work and lead with heart.

Hungry for more insights?
 • Join Travis on April 10th live at 1 pm EST to learn how to capture what your best people know and scale it across your entire team: Click Here To Register. 

 • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.

Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com

]]> Thu, 10 Apr 2025 07:00:00 -0600 KnowHow KnowHow 2463 In this episode of the Restoration Playbook Podcast, Travis sits down with Tony Scott, CEO and founder of Pro-Claim Group. Tony shares how he’s spent over 30 years building one of Canada’s most respected restoration companies—not just through operational excellence but by anchoring his team in deeply held values. He unpacks how a culture rooted in passion, purpose, and empathy has fueled innovation from the inside out, creating a company where people find meaning in the work and lead with heart.

Hungry for more insights?
 • Join Travis on April 10th live at 1 pm EST to learn how to capture what your best people know and scale it across your entire team: Click Here To Register. 

 • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.

Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com

]]> knowhow, restoration, workers, construction, culture, blue collar No How Steve Glozik Built a Culture of Excellence at FP Property Restoration 3 3 5 5 How Steve Glozik Built a Culture of Excellence at FP Property Restoration full 424f38dc-69bb-45ac-b140-2942da3b56b4 https://tryknowhow.com/podcast/how-steve-glozik-built-a-culture-of-excellence-at-fp-property-restoration.html In this episode of the Restoration Playbook Podcast, Travis sits down with Steve Glozik, President of FP Property Restoration. Steve takes us through the early days of building FP, the company's unwavering commitment to growth, and how they created a culture of excellence that drives their success.

Hungry for more insights?

  •  Join Travis on March 13th live at 1 pm EST to discuss how today's most innovative restoration companies are improving worker training and onboarding from day 1 to beyond: Click Here To Register.
  • Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leaders
  • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.


Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> In this episode of the Restoration Playbook Podcast, Travis sits down with Steve Glozik, President of FP Property Restoration. Steve takes us through the early days of building FP, the company's unwavering commitment to growth, and how they created a culture of excellence that drives their success.

Hungry for more insights?

  •  Join Travis on March 13th live at 1 pm EST to discuss how today's most innovative restoration companies are improving worker training and onboarding from day 1 to beyond: Click Here To Register.
  • Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leaders
  • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.


Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> Thu, 06 Mar 2025 07:42:19 -0700 KnowHow KnowHow 1487 In this episode of the Restoration Playbook Podcast, Travis sits down with Steve Glozik, President of FP Property Restoration. Steve takes us through the early days of building FP, the company's unwavering commitment to growth, and how they created a culture of excellence that drives their success.

Hungry for more insights?

  •  Join Travis on March 13th live at 1 pm EST to discuss how today's most innovative restoration companies are improving worker training and onboarding from day 1 to beyond: Click Here To Register.
  • Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leaders
  • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.


Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> knowhow, restoration, workers, construction, culture, blue collar No How Thomasville Restoration Scaled with Humility, Hunger, and Authenticity 3 3 4 4 How Thomasville Restoration Scaled with Humility, Hunger, and Authenticity full e390e168-0810-4010-af45-4137832bb836 https://tryknowhow.com/podcast/how-thomasville-restoration-scaled-with-humility-hunger-and-authenticity.html In this episode of the Restoration Playbook Podcast, Travis interviews Andy Amrhein, CEO and co-owner of Thomasville Restoration. Discover how Andy and his team achieved a remarkable 357% growth in just three years with the right leadership and a strong company culture. Whether you lead a team or aspire to, you'll want to listen to this episode.

Hungry for more insights?

  • Join Travis on February 13th live to discuss how today's most innovative restoration companies are using to drive process adoption and adherence day in and day out: Click Here to Register
  • Subscribe to the Restoration Playbook Podcast wherever you're listening and check out tryknowhow.com for even more interviews and resources for busy restoration leaders
  • Visit randrmagonline.com to read the latest article in a our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.


Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> In this episode of the Restoration Playbook Podcast, Travis interviews Andy Amrhein, CEO and co-owner of Thomasville Restoration. Discover how Andy and his team achieved a remarkable 357% growth in just three years with the right leadership and a strong company culture. Whether you lead a team or aspire to, you'll want to listen to this episode.

Hungry for more insights?

  • Join Travis on February 13th live to discuss how today's most innovative restoration companies are using to drive process adoption and adherence day in and day out: Click Here to Register
  • Subscribe to the Restoration Playbook Podcast wherever you're listening and check out tryknowhow.com for even more interviews and resources for busy restoration leaders
  • Visit randrmagonline.com to read the latest article in a our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.


Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> Tue, 28 Jan 2025 06:02:43 -0700 KnowHow KnowHow 2410 In this episode of the Restoration Playbook Podcast, Travis interviews Andy Amrhein, CEO and co-owner of Thomasville Restoration. Discover how Andy and his team achieved a remarkable 357% growth in just three years with the right leadership and a strong company culture. Whether you lead a team or aspire to, you'll want to listen to this episode.

Hungry for more insights?

  • Join Travis on February 13th live to discuss how today's most innovative restoration companies are using to drive process adoption and adherence day in and day out: Click Here to Register
  • Subscribe to the Restoration Playbook Podcast wherever you're listening and check out tryknowhow.com for even more interviews and resources for busy restoration leaders
  • Visit randrmagonline.com to read the latest article in a our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.


Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> knowhow, restoration, workers, construction, culture, blue collar No BONUS LISTEN: The Building Leaders Audiobook 3 3 BONUS LISTEN: The Building Leaders Audiobook bonus 2ff8f7d5-bd16-45ee-96fa-4850db59061d https://tryknowhow.com/podcast/building-leaders-official-audiobook.html Howdy, restorers! We've got a bonus listen here for you this week...

Get your copy of the Building Leaders e-book by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook.html, or wherever you found this episode.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> Howdy, restorers! We've got a bonus listen here for you this week...

Get your copy of the Building Leaders e-book by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook.html, or wherever you found this episode.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> Fri, 13 Dec 2024 05:00:00 -0700 KnowHow KnowHow 2090 Howdy, restorers! We've got a bonus listen here for you this week...

Get your copy of the Building Leaders e-book by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook.html, or wherever you found this episode.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> knowhow, restoration, workers, construction, culture, blue collar No Becoming a Leader with Julie Johnson 3 3 3 3 Becoming a Leader with Julie Johnson full 553afd9b-1c96-4ec1-a92d-27adc916f498 https://tryknowhow.com/podcast/becoming-a-leader-with-julie-johnson.html In this episode of the Restoration Playbook Podcast, Travis interviews Julie Johnson, former owner of Alpha Omega Disaster Restoration. To Julie, leadership is less about directing others and more about walking alongside them—showing up day in, day out, and always striving to make things better for everyone. Tune in to hear her practical advice on building a thriving restoration business.

Hungry for more insights?

  • Visit randrmagonline.com to read the latest article in a our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.
  • Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook.html or search for "Building Leaders KnowHow" wherever you're listening to this episode
  • Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Ben Looper, Mark Springer, and Holly Murry


Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> In this episode of the Restoration Playbook Podcast, Travis interviews Julie Johnson, former owner of Alpha Omega Disaster Restoration. To Julie, leadership is less about directing others and more about walking alongside them—showing up day in, day out, and always striving to make things better for everyone. Tune in to hear her practical advice on building a thriving restoration business.

Hungry for more insights?

  • Visit randrmagonline.com to read the latest article in a our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.
  • Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook.html or search for "Building Leaders KnowHow" wherever you're listening to this episode
  • Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Ben Looper, Mark Springer, and Holly Murry


Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> Tue, 03 Dec 2024 08:13:03 -0700 KnowHow KnowHow 3666 In this episode of the Restoration Playbook Podcast, Travis interviews Julie Johnson, former owner of Alpha Omega Disaster Restoration. To Julie, leadership is less about directing others and more about walking alongside them—showing up day in, day out, and always striving to make things better for everyone. Tune in to hear her practical advice on building a thriving restoration business.

Hungry for more insights?

  • Visit randrmagonline.com to read the latest article in a our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.
  • Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook.html or search for "Building Leaders KnowHow" wherever you're listening to this episode
  • Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Ben Looper, Mark Springer, and Holly Murry


Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> knowhow, restoration, workers, construction, culture, blue collar No Practical Advice for Building Leaders with Mark Springer 3 3 2 2 Practical Advice for Building Leaders with Mark Springer full 3bb73701-e2c3-44d6-a534-ad352d0a4f86 https://share.transistor.fm/s/860a2572 In this episode of the Restoration Playbook Podcast, Travis interviews Mark Springer, founder of ORDIS Advisors and former CEO of Dayspring Restoration. Mark shares his personal journey, the lessons he's learned about leadership, and practical strategies for identifying and developing potential leaders.

Hungry for more insights?

  1. Visit randrmagonline.com to read the second article in a new monthly series with R&R Magazine spotlighting industry leaders who are building top talent.
  2. Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook 
  3. Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Ben Looper, Julie Johnson, and Holly Murry. Learn how they’re shaping the future of restoration leadership!

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> In this episode of the Restoration Playbook Podcast, Travis interviews Mark Springer, founder of ORDIS Advisors and former CEO of Dayspring Restoration. Mark shares his personal journey, the lessons he's learned about leadership, and practical strategies for identifying and developing potential leaders.

Hungry for more insights?

  1. Visit randrmagonline.com to read the second article in a new monthly series with R&R Magazine spotlighting industry leaders who are building top talent.
  2. Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook 
  3. Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Ben Looper, Julie Johnson, and Holly Murry. Learn how they’re shaping the future of restoration leadership!

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> Thu, 31 Oct 2024 05:00:00 -0600 KnowHow KnowHow 3312 In this episode of the Restoration Playbook Podcast, Travis interviews Mark Springer, founder of ORDIS Advisors and former CEO of Dayspring Restoration. Mark shares his personal journey, the lessons he's learned about leadership, and practical strategies for identifying and developing potential leaders.

Hungry for more insights?

  1. Visit randrmagonline.com to read the second article in a new monthly series with R&R Magazine spotlighting industry leaders who are building top talent.
  2. Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook 
  3. Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Ben Looper, Julie Johnson, and Holly Murry. Learn how they’re shaping the future of restoration leadership!

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> knowhow, restoration, workers, construction, culture, blue collar No How to Build Leaders with Ben Looper 3 3 1 1 How to Build Leaders with Ben Looper full 280c71d6-bef6-4b63-8a30-c687bf4bc9a5 https://share.transistor.fm/s/6f019c01 In the first episode of season three of the Restoration Playbook Podcast Leighton Healey passes the mic to Travis Martin, VP of Product and Marketing at KnowHow, to interview this season's property restoration experts. Travis Martin sits down with Ben Looper, CEO of Southeast Restoration Group and current RIA President, to discuss what it takes to develop the next generation of leaders in restoration. Tune in as Ben shares his insights on why it’s crucial to start building tomorrow’s leaders today, and how investing in training, character, and integrity can set your team—and your business—up for long-term success.

Hungry for more insights?

  1. Visit randrmagonline.com to read the first article in a new monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
  2. Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com.
  3. Download the RIA Cost of Doing Business Report at costofrestoration.com and uncover valuable benchmarks to optimize your operations and financial strategy, free of charge.
  4. Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Mark Springer, Julie Johnson, and Holly Murry. Learn how they’re shaping the future of restoration leadership!

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> In the first episode of season three of the Restoration Playbook Podcast Leighton Healey passes the mic to Travis Martin, VP of Product and Marketing at KnowHow, to interview this season's property restoration experts. Travis Martin sits down with Ben Looper, CEO of Southeast Restoration Group and current RIA President, to discuss what it takes to develop the next generation of leaders in restoration. Tune in as Ben shares his insights on why it’s crucial to start building tomorrow’s leaders today, and how investing in training, character, and integrity can set your team—and your business—up for long-term success.

Hungry for more insights?

  1. Visit randrmagonline.com to read the first article in a new monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
  2. Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com.
  3. Download the RIA Cost of Doing Business Report at costofrestoration.com and uncover valuable benchmarks to optimize your operations and financial strategy, free of charge.
  4. Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Mark Springer, Julie Johnson, and Holly Murry. Learn how they’re shaping the future of restoration leadership!

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> Mon, 30 Sep 2024 04:00:00 -0600 KnowHow KnowHow 2454 In the first episode of season three of the Restoration Playbook Podcast Leighton Healey passes the mic to Travis Martin, VP of Product and Marketing at KnowHow, to interview this season's property restoration experts. Travis Martin sits down with Ben Looper, CEO of Southeast Restoration Group and current RIA President, to discuss what it takes to develop the next generation of leaders in restoration. Tune in as Ben shares his insights on why it’s crucial to start building tomorrow’s leaders today, and how investing in training, character, and integrity can set your team—and your business—up for long-term success.

Hungry for more insights?

  1. Visit randrmagonline.com to read the first article in a new monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
  2. Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com.
  3. Download the RIA Cost of Doing Business Report at costofrestoration.com and uncover valuable benchmarks to optimize your operations and financial strategy, free of charge.
  4. Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Mark Springer, Julie Johnson, and Holly Murry. Learn how they’re shaping the future of restoration leadership!

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> knowhow, restoration, workers, construction, culture, blue collar No How Managing Stress Delivers Sustainable Results with Tony Scott 2 2 6 6 How Managing Stress Delivers Sustainable Results with Tony Scott full 2b1775a8-53f6-4dda-aab6-a79250c03729 https://share.transistor.fm/s/89b26cc9 In the final episode of season two of the Restoration Playbook Podcast Leighton Healey sits down with Tony Scott, forty-year industry veteran and CEO of Pro-Claim Group, a member of the GUS network, to discuss building a team that can withstand the industry's stresses. Discover how curiosity, care, and commitment can transform your team and help staff thrive in restoration.


Hungry for more insights?
1. Visit randrmagonline.com to read the final article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned for more exciting news from the KnowHow team, coming soon!

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> In the final episode of season two of the Restoration Playbook Podcast Leighton Healey sits down with Tony Scott, forty-year industry veteran and CEO of Pro-Claim Group, a member of the GUS network, to discuss building a team that can withstand the industry's stresses. Discover how curiosity, care, and commitment can transform your team and help staff thrive in restoration.


Hungry for more insights?
1. Visit randrmagonline.com to read the final article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned for more exciting news from the KnowHow team, coming soon!

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> Wed, 21 Aug 2024 09:39:08 -0600 KnowHow KnowHow 3850 In the final episode of season two of the Restoration Playbook Podcast Leighton Healey sits down with Tony Scott, forty-year industry veteran and CEO of Pro-Claim Group, a member of the GUS network, to discuss building a team that can withstand the industry's stresses. Discover how curiosity, care, and commitment can transform your team and help staff thrive in restoration.


Hungry for more insights?
1. Visit randrmagonline.com to read the final article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned for more exciting news from the KnowHow team, coming soon!

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

]]> knowhow, restoration, workers, construction, culture, blue collar No How to Improve Customer Experience with Technology 2 2 5 5 How to Improve Customer Experience with Technology full 5d7c8721-1296-46fa-9f4a-cacee40c454d https://share.transistor.fm/s/dcc262fd In this episode of the Restoration Playbook Podcast Leighton Healey welcomes Keegan Trudgen, multi-location owner at PuroClean Disaster Services, to discuss how technology can improve the restoration experience. Tune in and discover how Keegan integrates new tools to enhance customer experience and job satisfaction, and gain insights into his methods for creating a consistent customer experience. 

Hungry for more insights?
1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

During the episode, some additional resources were mentioned, including The Future of Work Looks Like a UPS Truck on Planet Money, from May 2, 2014.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

]]> In this episode of the Restoration Playbook Podcast Leighton Healey welcomes Keegan Trudgen, multi-location owner at PuroClean Disaster Services, to discuss how technology can improve the restoration experience. Tune in and discover how Keegan integrates new tools to enhance customer experience and job satisfaction, and gain insights into his methods for creating a consistent customer experience. 

Hungry for more insights?
1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

During the episode, some additional resources were mentioned, including The Future of Work Looks Like a UPS Truck on Planet Money, from May 2, 2014.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

]]> Thu, 04 Jul 2024 05:00:00 -0600 KnowHow KnowHow 3770 In this episode of the Restoration Playbook Podcast Leighton Healey welcomes Keegan Trudgen, multi-location owner at PuroClean Disaster Services, to discuss how technology can improve the restoration experience. Tune in and discover how Keegan integrates new tools to enhance customer experience and job satisfaction, and gain insights into his methods for creating a consistent customer experience. 

Hungry for more insights?
1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

During the episode, some additional resources were mentioned, including The Future of Work Looks Like a UPS Truck on Planet Money, from May 2, 2014.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

]]> knowhow, restoration, workers, construction, culture, blue collar No How Empowered Employees Drive Operational Excellence 2 2 4 4 How Empowered Employees Drive Operational Excellence full 2f5e723e-d51c-4da9-bc30-06ce9492c176 https://share.transistor.fm/s/68a30dad In this episode of the Restoration Playbook Podcast, host Leighton Healey chats with Lory Perizzolo, COO at RCCN DKI, about mastering operations and building an empowered workforce in the restoration industry. Lory recounts his storied career path and shares insights on the importance of clear communication, strategic planning, and fostering a supportive culture. Tune in to learn how to implement operational rigor and drive continuous improvement in your restoration business, straight from one of the best in the business.


Hungry for more insights?
1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

]]> In this episode of the Restoration Playbook Podcast, host Leighton Healey chats with Lory Perizzolo, COO at RCCN DKI, about mastering operations and building an empowered workforce in the restoration industry. Lory recounts his storied career path and shares insights on the importance of clear communication, strategic planning, and fostering a supportive culture. Tune in to learn how to implement operational rigor and drive continuous improvement in your restoration business, straight from one of the best in the business.


Hungry for more insights?
1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

]]> Thu, 30 May 2024 05:00:00 -0600 KnowHow KnowHow 3103 In this episode of the Restoration Playbook Podcast, host Leighton Healey chats with Lory Perizzolo, COO at RCCN DKI, about mastering operations and building an empowered workforce in the restoration industry. Lory recounts his storied career path and shares insights on the importance of clear communication, strategic planning, and fostering a supportive culture. Tune in to learn how to implement operational rigor and drive continuous improvement in your restoration business, straight from one of the best in the business.


Hungry for more insights?
1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

]]> knowhow, restoration, workers, construction, culture, blue collar No How to Equip Today's Workforce with Critical Knowledge featuring Steve Glozik 2 2 3 3 How to Equip Today's Workforce with Critical Knowledge featuring Steve Glozik full d566ac78-4c90-478a-bd3c-91709cb23ad4 https://share.transistor.fm/s/30dee29d In this episode of the Restoration Playbook Podcast, Leighton Healey interviews Steve Glozik, President of FP Property Restoration. Glozik shares how FP adapted its training for today's workforce and how it builds more competent and confident restorers... all while reducing management stress and improving work-life balance.

Hungry for more insights?
1. Visit randrmagonline.com to read the third article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

]]> In this episode of the Restoration Playbook Podcast, Leighton Healey interviews Steve Glozik, President of FP Property Restoration. Glozik shares how FP adapted its training for today's workforce and how it builds more competent and confident restorers... all while reducing management stress and improving work-life balance.

Hungry for more insights?
1. Visit randrmagonline.com to read the third article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

]]> Tue, 30 Apr 2024 04:00:00 -0600 KnowHow KnowHow 4208 In this episode of the Restoration Playbook Podcast, Leighton Healey interviews Steve Glozik, President of FP Property Restoration. Glozik shares how FP adapted its training for today's workforce and how it builds more competent and confident restorers... all while reducing management stress and improving work-life balance.

Hungry for more insights?
1. Visit randrmagonline.com to read the third article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

]]> knowhow, restoration, workers, construction, culture, blue collar No How Purpose-Driven Work Strengthens Employee Retention with Holly Murry 2 2 2 2 How Purpose-Driven Work Strengthens Employee Retention with Holly Murry full 3de7d78e-bc43-4247-88cd-e02682e12f33 https://share.transistor.fm/s/f52929bb In this episode of the Restoration Playbook Podcast Leighton Healey interviews Holly Murry, who shares insights into her 28-year journey at FRSTeam, emphasizing the importance of connecting work with meaning. Highlighting personal stories and 'Goosebump Moments', Holly advocates for creating a workplace culture that instills passion and meaning in daily tasks, ultimately leading to a more meaningful work environment, engaged workforce, and stronger employee retention.


Hungry for more insights?

  1. Visit randrmagonline.com to read "How Purpose-Driven Work Transforms Restoration Businesses" - the second article in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.
  2. Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from Seaside Restoration, Guarantee Restoration, and more.
  3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.
  4. Subscribe to our socials for more insights into building competent and confident restorers, plus the exciting news coming at the 2024 Restoration Industry Convention next week.

During the episode, Holly also mentioned some great resources, including:

  • The Apple Experience by Carmine Gallo, which references FRSTeam's exceptional customer service experience
  • What the Heck is EOS? A Complete Guide for Employees in Companies Running on EOS by Gino Wickman
  • Ryan Fish, President of Red Hanger Cleaners, who gave a talk at a FRSTeam conference about "Choosing Hard." 

Thanks for tuning in!



About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
Learn more at https://tryknowhow.com.


]]> In this episode of the Restoration Playbook Podcast Leighton Healey interviews Holly Murry, who shares insights into her 28-year journey at FRSTeam, emphasizing the importance of connecting work with meaning. Highlighting personal stories and 'Goosebump Moments', Holly advocates for creating a workplace culture that instills passion and meaning in daily tasks, ultimately leading to a more meaningful work environment, engaged workforce, and stronger employee retention.


Hungry for more insights?

  1. Visit randrmagonline.com to read "How Purpose-Driven Work Transforms Restoration Businesses" - the second article in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.
  2. Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from Seaside Restoration, Guarantee Restoration, and more.
  3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.
  4. Subscribe to our socials for more insights into building competent and confident restorers, plus the exciting news coming at the 2024 Restoration Industry Convention next week.

During the episode, Holly also mentioned some great resources, including:

  • The Apple Experience by Carmine Gallo, which references FRSTeam's exceptional customer service experience
  • What the Heck is EOS? A Complete Guide for Employees in Companies Running on EOS by Gino Wickman
  • Ryan Fish, President of Red Hanger Cleaners, who gave a talk at a FRSTeam conference about "Choosing Hard." 

Thanks for tuning in!



About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
Learn more at https://tryknowhow.com.


]]> Thu, 04 Apr 2024 05:00:00 -0600 KnowHow KnowHow 5847 In this episode of the Restoration Playbook Podcast Leighton Healey interviews Holly Murry, who shares insights into her 28-year journey at FRSTeam, emphasizing the importance of connecting work with meaning. Highlighting personal stories and 'Goosebump Moments', Holly advocates for creating a workplace culture that instills passion and meaning in daily tasks, ultimately leading to a more meaningful work environment, engaged workforce, and stronger employee retention.


Hungry for more insights?

  1. Visit randrmagonline.com to read "How Purpose-Driven Work Transforms Restoration Businesses" - the second article in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.
  2. Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from Seaside Restoration, Guarantee Restoration, and more.
  3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.
  4. Subscribe to our socials for more insights into building competent and confident restorers, plus the exciting news coming at the 2024 Restoration Industry Convention next week.

During the episode, Holly also mentioned some great resources, including:

  • The Apple Experience by Carmine Gallo, which references FRSTeam's exceptional customer service experience
  • What the Heck is EOS? A Complete Guide for Employees in Companies Running on EOS by Gino Wickman
  • Ryan Fish, President of Red Hanger Cleaners, who gave a talk at a FRSTeam conference about "Choosing Hard." 

Thanks for tuning in!



About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
Learn more at https://tryknowhow.com.


]]> knowhow, restoration, workers, construction, culture, blue collar No How to Build a Team That Builds Your Business 2 2 1 1 How to Build a Team That Builds Your Business full f012f222-a1db-4a45-a23d-6a7dd546e2d8 https://share.transistor.fm/s/ee8c1bb1 Join Leighton Healey as he sits down with Caleb Brunz, Head Coach, President, and Owner of Paul Davis Restoration of Greater St. Paul and Minneapolis, in the first episode of the "Winning With Workers" series, powered by KnowHow. Caleb shares his insights and firsthand advice on building a stronger, more cohesive team culture in the restoration industry, and we ensure you walk away with actionable advice on how to do the same.


In This Episode:

  • Discover what's guided Caleb's leadership journey and business growth—from three to over 120 dedicated professionals.
  • Hear Caleb's top advice for building a stronger culture, and why everyone has one (even if you think you don't!) 
  • Uncover the pivotal role of a positive work environment and that "happy people produce more."
  • Learn practical strategies for defining your company's core values, recognizing good work, effectively communicating with your team, and addressing negative influences.


Hungry for more insights?

  1. Visit randrmagonline.com to read "How to Build a Team That Builds Your Business with Caleb Brunz, Head Coach at Paul Davis Restoration of Greater St. Paul and Minneapolis" - the first in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.
  2. Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from BluSky Restoration, ATI Restoration, and more.
  3. Stay tuned next month, when we'll continue our journey and find out how caring for a worker's whole life works for your bottom line, too, on The Restoration Playbook Podcast.
  4. Subscribe to our channel for more insights into building competent and confident restorers.

About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
Learn more at https://tryknowhow.com.

]]> Join Leighton Healey as he sits down with Caleb Brunz, Head Coach, President, and Owner of Paul Davis Restoration of Greater St. Paul and Minneapolis, in the first episode of the "Winning With Workers" series, powered by KnowHow. Caleb shares his insights and firsthand advice on building a stronger, more cohesive team culture in the restoration industry, and we ensure you walk away with actionable advice on how to do the same.


In This Episode:

  • Discover what's guided Caleb's leadership journey and business growth—from three to over 120 dedicated professionals.
  • Hear Caleb's top advice for building a stronger culture, and why everyone has one (even if you think you don't!) 
  • Uncover the pivotal role of a positive work environment and that "happy people produce more."
  • Learn practical strategies for defining your company's core values, recognizing good work, effectively communicating with your team, and addressing negative influences.


Hungry for more insights?

  1. Visit randrmagonline.com to read "How to Build a Team That Builds Your Business with Caleb Brunz, Head Coach at Paul Davis Restoration of Greater St. Paul and Minneapolis" - the first in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.
  2. Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from BluSky Restoration, ATI Restoration, and more.
  3. Stay tuned next month, when we'll continue our journey and find out how caring for a worker's whole life works for your bottom line, too, on The Restoration Playbook Podcast.
  4. Subscribe to our channel for more insights into building competent and confident restorers.

About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
Learn more at https://tryknowhow.com.

]]> Fri, 09 Feb 2024 06:00:00 -0700 KnowHow KnowHow 3223 Join Leighton Healey as he sits down with Caleb Brunz, Head Coach, President, and Owner of Paul Davis Restoration of Greater St. Paul and Minneapolis, in the first episode of the "Winning With Workers" series, powered by KnowHow. Caleb shares his insights and firsthand advice on building a stronger, more cohesive team culture in the restoration industry, and we ensure you walk away with actionable advice on how to do the same.


In This Episode:

  • Discover what's guided Caleb's leadership journey and business growth—from three to over 120 dedicated professionals.
  • Hear Caleb's top advice for building a stronger culture, and why everyone has one (even if you think you don't!) 
  • Uncover the pivotal role of a positive work environment and that "happy people produce more."
  • Learn practical strategies for defining your company's core values, recognizing good work, effectively communicating with your team, and addressing negative influences.


Hungry for more insights?

  1. Visit randrmagonline.com to read "How to Build a Team That Builds Your Business with Caleb Brunz, Head Coach at Paul Davis Restoration of Greater St. Paul and Minneapolis" - the first in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.
  2. Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from BluSky Restoration, ATI Restoration, and more.
  3. Stay tuned next month, when we'll continue our journey and find out how caring for a worker's whole life works for your bottom line, too, on The Restoration Playbook Podcast.
  4. Subscribe to our channel for more insights into building competent and confident restorers.

About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
Learn more at https://tryknowhow.com.

]]> knowhow, restoration, workers, construction, culture, blue collar No How to Help Your Restorers Become Communication Athletes 1 1 13 13 How to Help Your Restorers Become Communication Athletes full 39fc3144-e9ba-46b6-8ef0-a4507ab1e6a0 https://share.transistor.fm/s/cdacbced In the final episode of our three-part Winning With Workers conversation, we discuss two more principles that restoration leaders are using to attract and retain top talent. 

We welcome back Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees. 

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0


---

KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job. Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes and start exceeding standards with KnowHow.

To see what KnowHow can do for your workforce, schedule a demo today at tryknowhow.com/get-a-demo

]]> In the final episode of our three-part Winning With Workers conversation, we discuss two more principles that restoration leaders are using to attract and retain top talent. 

We welcome back Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees. 

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0


---

KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job. Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes and start exceeding standards with KnowHow.

To see what KnowHow can do for your workforce, schedule a demo today at tryknowhow.com/get-a-demo

]]> Tue, 12 Dec 2023 04:00:00 -0700 KnowHow KnowHow 2879 In the final episode of our three-part Winning With Workers conversation, we discuss two more principles that restoration leaders are using to attract and retain top talent. 

We welcome back Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees. 

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0


---

KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job. Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes and start exceeding standards with KnowHow.

To see what KnowHow can do for your workforce, schedule a demo today at tryknowhow.com/get-a-demo

]]> knowhow, restoration, workers, construction, culture, blue collar No How Restoration 1 East Baton Rouge is Building a Workforce that Cares 1 1 12 12 How Restoration 1 East Baton Rouge is Building a Workforce that Cares full 204c2c5f-9c78-4797-be63-98b81d88bca3 https://share.transistor.fm/s/fce7b9a4 Growing restoration companies report on top-line numbers, but those numbers comprise of thousands of small stories and interactions between staff and customers after a traumatic event. In this episode, Marissa Hoffsteader and Jonathan Dew from Restoration 1 of East Baton Rouge share some of the standout stories they have of going the extra mile for their customers, and what it means about the overall culture of their company. 

Find Restoration 1 of East Baton Rouge online at https://restoration1ofeastbatonrouge.com/
LinkedIn: https://www.linkedin.com/company/restoration-1-of-baton-rouge/
Facebook: https://www.facebook.com/R1EBR/


The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

]]> Growing restoration companies report on top-line numbers, but those numbers comprise of thousands of small stories and interactions between staff and customers after a traumatic event. In this episode, Marissa Hoffsteader and Jonathan Dew from Restoration 1 of East Baton Rouge share some of the standout stories they have of going the extra mile for their customers, and what it means about the overall culture of their company. 

Find Restoration 1 of East Baton Rouge online at https://restoration1ofeastbatonrouge.com/
LinkedIn: https://www.linkedin.com/company/restoration-1-of-baton-rouge/
Facebook: https://www.facebook.com/R1EBR/


The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

]]> Tue, 28 Nov 2023 03:00:00 -0700 KnowHow KnowHow 2322 Growing restoration companies report on top-line numbers, but those numbers comprise of thousands of small stories and interactions between staff and customers after a traumatic event. In this episode, Marissa Hoffsteader and Jonathan Dew from Restoration 1 of East Baton Rouge share some of the standout stories they have of going the extra mile for their customers, and what it means about the overall culture of their company. 

Find Restoration 1 of East Baton Rouge online at https://restoration1ofeastbatonrouge.com/
LinkedIn: https://www.linkedin.com/company/restoration-1-of-baton-rouge/
Facebook: https://www.facebook.com/R1EBR/


The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

]]> knowhow, restoration, workers, construction, culture, blue collar No How Restoration Leaders are Attracting and Retaining Talent 1 1 11 11 How Restoration Leaders are Attracting and Retaining Talent full 0fba990e-4c2f-4728-a47e-4d06ccf656d2 https://share.transistor.fm/s/380f2db9 How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it.

In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning with Workers. With his vast experience in scaling and managing companies across various industries and franchises, Leighton has seen firsthand the difference a remarkable employee experience has on attraction and retention. Join us as we explore some of the key principles that can transform your workforce and drive success in the restoration industry.

“Winning With Workers” acts as a playbook for creating a thriving workforce in restoration and home services companies. Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees.

In this second episode of our 3 part series, we dive into three principles: Connect Work to Meaning, Democratize How-To, and Mobilize a Bionic Workforce, and unpack how companies can begin to implement these principles today to revitalize their employee experience and start retaining top talent.

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0

]]> How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it.

In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning with Workers. With his vast experience in scaling and managing companies across various industries and franchises, Leighton has seen firsthand the difference a remarkable employee experience has on attraction and retention. Join us as we explore some of the key principles that can transform your workforce and drive success in the restoration industry.

“Winning With Workers” acts as a playbook for creating a thriving workforce in restoration and home services companies. Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees.

In this second episode of our 3 part series, we dive into three principles: Connect Work to Meaning, Democratize How-To, and Mobilize a Bionic Workforce, and unpack how companies can begin to implement these principles today to revitalize their employee experience and start retaining top talent.

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0

]]> Tue, 07 Nov 2023 12:16:57 -0700 KnowHow KnowHow 3294 How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it.

In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning with Workers. With his vast experience in scaling and managing companies across various industries and franchises, Leighton has seen firsthand the difference a remarkable employee experience has on attraction and retention. Join us as we explore some of the key principles that can transform your workforce and drive success in the restoration industry.

“Winning With Workers” acts as a playbook for creating a thriving workforce in restoration and home services companies. Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees.

In this second episode of our 3 part series, we dive into three principles: Connect Work to Meaning, Democratize How-To, and Mobilize a Bionic Workforce, and unpack how companies can begin to implement these principles today to revitalize their employee experience and start retaining top talent.

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0

]]> knowhow, restoration, workers, construction, culture, blue collar No How CORE by KHI Restoration Keeps Their Team in Sync 1 1 10 10 How CORE by KHI Restoration Keeps Their Team in Sync full 674f99b0-57db-4493-9310-00a39b203796 https://share.transistor.fm/s/ff60037b In an industry as demanding as restoration, keeping your team in sync is crucial. But how do you do it?

Join us as we talk to Spencer Hicks from CORE by KHI Restoration about creating a culture of open communication, developing internal champions, and paving the way for internal growth and success.

Want to connect with Spencer?
Find him on LinkedIn here: https://www.linkedin.com/in/spencer-h...
Find CORE by KHI there as well: https://www.linkedin.com/company/core...
Or visit their website at https://khi-restoration.com/

Want to learn more about KnowHow?
Visit https://tryknowhow.com/ or check out our latest book at http://winningwithworkers.com/ for more actionable advice that helps restorers attract, retain, and support top talent.

]]> In an industry as demanding as restoration, keeping your team in sync is crucial. But how do you do it?

Join us as we talk to Spencer Hicks from CORE by KHI Restoration about creating a culture of open communication, developing internal champions, and paving the way for internal growth and success.

Want to connect with Spencer?
Find him on LinkedIn here: https://www.linkedin.com/in/spencer-h...
Find CORE by KHI there as well: https://www.linkedin.com/company/core...
Or visit their website at https://khi-restoration.com/

Want to learn more about KnowHow?
Visit https://tryknowhow.com/ or check out our latest book at http://winningwithworkers.com/ for more actionable advice that helps restorers attract, retain, and support top talent.

]]> Tue, 17 Oct 2023 09:13:29 -0600 KnowHow KnowHow 3199 In an industry as demanding as restoration, keeping your team in sync is crucial. But how do you do it?

Join us as we talk to Spencer Hicks from CORE by KHI Restoration about creating a culture of open communication, developing internal champions, and paving the way for internal growth and success.

Want to connect with Spencer?
Find him on LinkedIn here: https://www.linkedin.com/in/spencer-h...
Find CORE by KHI there as well: https://www.linkedin.com/company/core...
Or visit their website at https://khi-restoration.com/

Want to learn more about KnowHow?
Visit https://tryknowhow.com/ or check out our latest book at http://winningwithworkers.com/ for more actionable advice that helps restorers attract, retain, and support top talent.

]]> knowhow, restoration, workers, construction, culture, blue collar No How Restoration Leaders Are Winning With Workers 1 1 9 9 How Restoration Leaders Are Winning With Workers full e9457a2b-1ab9-480a-9058-f299a0bad1f1 https://share.transistor.fm/s/a6deda67 How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it.

In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning with Workers. With his vast experience in scaling and managing companies across various industries and franchises, Leighton has seen firsthand the difference a remarkable employee experience has on attraction and retention. Join us as we explore some of the key principles that can transform your workforce and drive success in the restoration industry.

“Winning With Workers” acts as a playbook for creating a thriving workforce in restoration and home services companies. Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees.

In this first episode of our 3 part series, we dive into two principles: Creating a Weird Culture and Advancing the Whole Worker, and unpack how companies can begin to implement these principles today to revitalize their employee experience and start retaining top talent.

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0

Subscribe to the newsletter: https://tryknowhow.com/podcast.html

]]> How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it.

In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning with Workers. With his vast experience in scaling and managing companies across various industries and franchises, Leighton has seen firsthand the difference a remarkable employee experience has on attraction and retention. Join us as we explore some of the key principles that can transform your workforce and drive success in the restoration industry.

“Winning With Workers” acts as a playbook for creating a thriving workforce in restoration and home services companies. Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees.

In this first episode of our 3 part series, we dive into two principles: Creating a Weird Culture and Advancing the Whole Worker, and unpack how companies can begin to implement these principles today to revitalize their employee experience and start retaining top talent.

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0

Subscribe to the newsletter: https://tryknowhow.com/podcast.html

]]> Fri, 29 Sep 2023 11:21:29 -0600 KnowHow KnowHow 2210 How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it.

In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning with Workers. With his vast experience in scaling and managing companies across various industries and franchises, Leighton has seen firsthand the difference a remarkable employee experience has on attraction and retention. Join us as we explore some of the key principles that can transform your workforce and drive success in the restoration industry.

“Winning With Workers” acts as a playbook for creating a thriving workforce in restoration and home services companies. Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees.

In this first episode of our 3 part series, we dive into two principles: Creating a Weird Culture and Advancing the Whole Worker, and unpack how companies can begin to implement these principles today to revitalize their employee experience and start retaining top talent.

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0

Subscribe to the newsletter: https://tryknowhow.com/podcast.html

]]> Restoration, Construction, Roofing, Though Leadership, Mentorship, Mentoring No How BluSky Trains Restorers for Tomorrow's Challenges and Opportunities 1 1 8 8 How BluSky Trains Restorers for Tomorrow's Challenges and Opportunities full 1c7131ca-3409-4a94-b11c-2f8491ac6674 https://share.transistor.fm/s/20a69a59 In this episode we were joined by Chuck Lane, Vice President of Learning and Development at BluSky Restoration Contractors, and delve into the transformative power of investing in people, ensuring they not only survive but thrive in the restoration landscape. Tackling pressing issues like generational challenges in technology adoption, the immense value of mentorship, and the role of career development, this episode is a treasure trove of insights for anyone keen to empower their teams. 

The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

]]> In this episode we were joined by Chuck Lane, Vice President of Learning and Development at BluSky Restoration Contractors, and delve into the transformative power of investing in people, ensuring they not only survive but thrive in the restoration landscape. Tackling pressing issues like generational challenges in technology adoption, the immense value of mentorship, and the role of career development, this episode is a treasure trove of insights for anyone keen to empower their teams. 

The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

]]> Fri, 11 Aug 2023 04:00:00 -0600 KnowHow KnowHow 2606 In this episode we were joined by Chuck Lane, Vice President of Learning and Development at BluSky Restoration Contractors, and delve into the transformative power of investing in people, ensuring they not only survive but thrive in the restoration landscape. Tackling pressing issues like generational challenges in technology adoption, the immense value of mentorship, and the role of career development, this episode is a treasure trove of insights for anyone keen to empower their teams. 

The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

]]> knowhow, restoration, workers, construction, culture, blue collar No How Royal Plus Prepares for Hurricane Season 1 1 7 7 How Royal Plus Prepares for Hurricane Season full 8b6c7901-ce31-4bdf-b9c5-6e471272c76a https://share.transistor.fm/s/50311717 In this episode, we had the pleasure of talking with Mike Allred, Director of CAT at Royal Plus and a seasoned veteran in the disaster restoration industry, particularly in areas prone to hurricanes. With an emphasis on building strong relationships, ensuring financial readiness, and the importance of meticulous documentation, this episode provides a wealth of knowledge for anyone looking to deepen their understanding of large-scale restoration work.


The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

]]> In this episode, we had the pleasure of talking with Mike Allred, Director of CAT at Royal Plus and a seasoned veteran in the disaster restoration industry, particularly in areas prone to hurricanes. With an emphasis on building strong relationships, ensuring financial readiness, and the importance of meticulous documentation, this episode provides a wealth of knowledge for anyone looking to deepen their understanding of large-scale restoration work.


The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

]]> Fri, 21 Jul 2023 05:00:00 -0600 KnowHow KnowHow 2634 In this episode, we had the pleasure of talking with Mike Allred, Director of CAT at Royal Plus and a seasoned veteran in the disaster restoration industry, particularly in areas prone to hurricanes. With an emphasis on building strong relationships, ensuring financial readiness, and the importance of meticulous documentation, this episode provides a wealth of knowledge for anyone looking to deepen their understanding of large-scale restoration work.


The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

]]> knowhow, restoration, workers, construction, culture, blue collar No How Seaside Restoration Delivers Five-Star Experiences 1 1 6 6 How Seaside Restoration Delivers Five-Star Experiences full 6fd507b0-8b2d-4683-93d8-701e274b4920 https://share.transistor.fm/s/2af90979 In this episode of the Restoration Playbook Podcast, we hear from Bess Leiti, the owner of Seaside Restoration, about the company's unwavering commitment to providing exceptional restoration services to their clients and the community. Bess emphasizes the importance of communication, empathy, and building relationships during difficult times. Their dedication to excellence has earned them a 5-star rating on Google and created lasting connections with their clients. Join us as we hear from Bess Leiti and learn how Seaside Restoration earned five stars.

]]> In this episode of the Restoration Playbook Podcast, we hear from Bess Leiti, the owner of Seaside Restoration, about the company's unwavering commitment to providing exceptional restoration services to their clients and the community. Bess emphasizes the importance of communication, empathy, and building relationships during difficult times. Their dedication to excellence has earned them a 5-star rating on Google and created lasting connections with their clients. Join us as we hear from Bess Leiti and learn how Seaside Restoration earned five stars.

]]> Fri, 16 Jun 2023 06:00:00 -0600 KnowHow KnowHow 1957 In this episode of the Restoration Playbook Podcast, we hear from Bess Leiti, the owner of Seaside Restoration, about the company's unwavering commitment to providing exceptional restoration services to their clients and the community. Bess emphasizes the importance of communication, empathy, and building relationships during difficult times. Their dedication to excellence has earned them a 5-star rating on Google and created lasting connections with their clients. Join us as we hear from Bess Leiti and learn how Seaside Restoration earned five stars.

]]> knowhow, restoration, workers, construction, culture, blue collar No How Disaster Response Idaho is Leading with Empathy in a Hard Industry 1 1 5 5 How Disaster Response Idaho is Leading with Empathy in a Hard Industry full 163228be-e1e8-4e52-a665-53e90a65548b https://share.transistor.fm/s/03d77188 In this episode of the podcast, we talk with Mike Mooney from Disaster Response Idaho about the importance of building team camaraderie and creating a company culture that values empathy and accountability. Mike shares his experiences with building a team that cares for one another, and how this has helped his company succeed in a challenging industry. He also offers valuable advice for other restoration leaders who are struggling with high turnover rates and looking to build a strong team culture. Tune in to hear some great insights from a leader who truly values his employees.

]]> In this episode of the podcast, we talk with Mike Mooney from Disaster Response Idaho about the importance of building team camaraderie and creating a company culture that values empathy and accountability. Mike shares his experiences with building a team that cares for one another, and how this has helped his company succeed in a challenging industry. He also offers valuable advice for other restoration leaders who are struggling with high turnover rates and looking to build a strong team culture. Tune in to hear some great insights from a leader who truly values his employees.

]]> Fri, 19 May 2023 06:00:00 -0600 KnowHow KnowHow 1531 In this episode of the podcast, we talk with Mike Mooney from Disaster Response Idaho about the importance of building team camaraderie and creating a company culture that values empathy and accountability. Mike shares his experiences with building a team that cares for one another, and how this has helped his company succeed in a challenging industry. He also offers valuable advice for other restoration leaders who are struggling with high turnover rates and looking to build a strong team culture. Tune in to hear some great insights from a leader who truly values his employees.

]]> knowhow, restoration, workers, construction, culture, blue collar No How ATI Restoration Drives Growth While Staying Focused on Family 1 1 4 4 How ATI Restoration Drives Growth While Staying Focused on Family full 41ec8555-73be-4245-a483-cef3b3fde343 https://share.transistor.fm/s/c538d164 As ATI Restoration has scaled to dozens of locations and 1000s of employees, they've retained their family emphasis by continuing to prioritize the well-being and growth of their employees. In this episode, we explore how they've done it and why it's so important to their continued success.

]]> As ATI Restoration has scaled to dozens of locations and 1000s of employees, they've retained their family emphasis by continuing to prioritize the well-being and growth of their employees. In this episode, we explore how they've done it and why it's so important to their continued success.

]]> Fri, 21 Apr 2023 05:00:00 -0600 KnowHow KnowHow 1663 As ATI Restoration has scaled to dozens of locations and 1000s of employees, they've retained their family emphasis by continuing to prioritize the well-being and growth of their employees. In this episode, we explore how they've done it and why it's so important to their continued success.

]]> knowhow, restoration, workers, construction, culture, blue collar No How Guarantee Restoration Builds Employee Loyalty Through Community Service 1 1 3 3 How Guarantee Restoration Builds Employee Loyalty Through Community Service full f4fb7ba8-2d3a-477d-9996-7c690f5f85b4 https://share.transistor.fm/s/1f11df77 In this episode of The Restoration Playbook Podcast by KnowHow, host Paul Silliman sits down with Shawn Folks and Marcie Richardson discuss how Guarantee Restoration builds their company culture through community service.

As a leader in their industry and a community service leader in the markets they operate in, Guarantee Restoration has found that providing staff with fulfilling, meaningful work that has a real impact is one of the strongest retention strategies companies can develop. During the podcast, Shawn and Marcie share their insights on how to make time for community involvement, how to engage your team, and the impact community involvement has on your workforce. They also explore the connection between community stewardship and workforce engagement and retention, and offer advice for companies looking to become more involved in their community. Tune in to learn more about how Guarantee Restoration has evolved and grown their emphasis on giving back to the community over their 50 years of operation.

Looking to try out KnowHow for yourself? Head to https://tryknowhow.com

]]> In this episode of The Restoration Playbook Podcast by KnowHow, host Paul Silliman sits down with Shawn Folks and Marcie Richardson discuss how Guarantee Restoration builds their company culture through community service.

As a leader in their industry and a community service leader in the markets they operate in, Guarantee Restoration has found that providing staff with fulfilling, meaningful work that has a real impact is one of the strongest retention strategies companies can develop. During the podcast, Shawn and Marcie share their insights on how to make time for community involvement, how to engage your team, and the impact community involvement has on your workforce. They also explore the connection between community stewardship and workforce engagement and retention, and offer advice for companies looking to become more involved in their community. Tune in to learn more about how Guarantee Restoration has evolved and grown their emphasis on giving back to the community over their 50 years of operation.

Looking to try out KnowHow for yourself? Head to https://tryknowhow.com

]]> Mon, 27 Mar 2023 04:00:00 -0600 KnowHow KnowHow 1193 In this episode of The Restoration Playbook Podcast by KnowHow, host Paul Silliman sits down with Shawn Folks and Marcie Richardson discuss how Guarantee Restoration builds their company culture through community service.

As a leader in their industry and a community service leader in the markets they operate in, Guarantee Restoration has found that providing staff with fulfilling, meaningful work that has a real impact is one of the strongest retention strategies companies can develop. During the podcast, Shawn and Marcie share their insights on how to make time for community involvement, how to engage your team, and the impact community involvement has on your workforce. They also explore the connection between community stewardship and workforce engagement and retention, and offer advice for companies looking to become more involved in their community. Tune in to learn more about how Guarantee Restoration has evolved and grown their emphasis on giving back to the community over their 50 years of operation.

Looking to try out KnowHow for yourself? Head to https://tryknowhow.com

]]> knowhow, restoration, workers, construction, culture, blue collar No How Mitigation Mondays Keep Graystone Restoration Employees Sharp 1 1 2 2 How Mitigation Mondays Keep Graystone Restoration Employees Sharp full b1c17955-c478-414d-9172-a2bf91020be1 https://share.transistor.fm/s/d262a066 Paul's Step-by-step Day 1 Water Mitigation Guide: http://tryknowhow.com/podcast1

How do you ensure your technicians are constantly levelling up their skillset in such a fast paced and chaotic industry?

In this episode of The Restoration Playbook Podcast, host Paul Silliman speaks with John Savin, Mitigation Manager at Graystone Restoration, about their innovative training program, Mitigation Mondays. Savin explains the origins of the program, the kind of training provided, and how they get their staff to buy-in to employee development. Listeners will walk away with a clear, step-by-step guide on how to keep their technicians sharp through micro-lessons. The episode ends with key takeaways and a free resource for listeners from KnowHow, a software tool for growing restoration companies.

KnowHow is a software tool that accelerates Day 1 to productivity for blue collar workforces across North America. With KnowHow, you can equip your staff with the step-by-step how-to  they need to excel in their work. From onboarding new workers to upskilling and supporting veteran team members, KnowHow does more than standardize your operations - it enables your workforce to reach new heights.

]]> Paul's Step-by-step Day 1 Water Mitigation Guide: http://tryknowhow.com/podcast1

How do you ensure your technicians are constantly levelling up their skillset in such a fast paced and chaotic industry?

In this episode of The Restoration Playbook Podcast, host Paul Silliman speaks with John Savin, Mitigation Manager at Graystone Restoration, about their innovative training program, Mitigation Mondays. Savin explains the origins of the program, the kind of training provided, and how they get their staff to buy-in to employee development. Listeners will walk away with a clear, step-by-step guide on how to keep their technicians sharp through micro-lessons. The episode ends with key takeaways and a free resource for listeners from KnowHow, a software tool for growing restoration companies.

KnowHow is a software tool that accelerates Day 1 to productivity for blue collar workforces across North America. With KnowHow, you can equip your staff with the step-by-step how-to  they need to excel in their work. From onboarding new workers to upskilling and supporting veteran team members, KnowHow does more than standardize your operations - it enables your workforce to reach new heights.

]]> Mon, 13 Mar 2023 04:00:00 -0600 KnowHow KnowHow 775 Paul's Step-by-step Day 1 Water Mitigation Guide: http://tryknowhow.com/podcast1

How do you ensure your technicians are constantly levelling up their skillset in such a fast paced and chaotic industry?

In this episode of The Restoration Playbook Podcast, host Paul Silliman speaks with John Savin, Mitigation Manager at Graystone Restoration, about their innovative training program, Mitigation Mondays. Savin explains the origins of the program, the kind of training provided, and how they get their staff to buy-in to employee development. Listeners will walk away with a clear, step-by-step guide on how to keep their technicians sharp through micro-lessons. The episode ends with key takeaways and a free resource for listeners from KnowHow, a software tool for growing restoration companies.

KnowHow is a software tool that accelerates Day 1 to productivity for blue collar workforces across North America. With KnowHow, you can equip your staff with the step-by-step how-to  they need to excel in their work. From onboarding new workers to upskilling and supporting veteran team members, KnowHow does more than standardize your operations - it enables your workforce to reach new heights.

]]> knowhow, restoration, workers, construction, culture, blue collar No How Thomasville Restoration Builds Team Culture By Building a Killer Brand 1 1 1 1 How Thomasville Restoration Builds Team Culture By Building a Killer Brand full e45de93b-2bd7-41d8-9527-97fab6fc8588 https://share.transistor.fm/s/5d9982ac Paul's Step-by-Step Water Mitigation Day 1 Process ➡️ https://tryknowhow.com/podcast1

There are many ways to build employee loyalty, but one road that’s less traveled is to invest heavily into brand.

It might seem counterintuitive, but Alexus Neidert and Andy Amrhein from Thomasville Restoration can tell you first hand, it can have a huge impact on employee morale.

In this episode of The Restoration Playbook Podcast by KnowHow, we interview Andy Amrhein and Alexus Neidert from Thomasville Restoration to dive deep into why they decided to invest heavily into brand when it's hard to prove the ROI, and what impact they've seen it have on employee morale and loyalty. 

They also walk us through a clear, proven process for determining company values your team can rally around, and helping get buy-in at every level. Don't miss out on these incredible insights that could transform your company. 

Looking to get connected to Thomasville Restoration? You can find them at tvr247.com and on LinkedIn, Facebook, or any other social media channels.

]]> Paul's Step-by-Step Water Mitigation Day 1 Process ➡️ https://tryknowhow.com/podcast1

There are many ways to build employee loyalty, but one road that’s less traveled is to invest heavily into brand.

It might seem counterintuitive, but Alexus Neidert and Andy Amrhein from Thomasville Restoration can tell you first hand, it can have a huge impact on employee morale.

In this episode of The Restoration Playbook Podcast by KnowHow, we interview Andy Amrhein and Alexus Neidert from Thomasville Restoration to dive deep into why they decided to invest heavily into brand when it's hard to prove the ROI, and what impact they've seen it have on employee morale and loyalty. 

They also walk us through a clear, proven process for determining company values your team can rally around, and helping get buy-in at every level. Don't miss out on these incredible insights that could transform your company. 

Looking to get connected to Thomasville Restoration? You can find them at tvr247.com and on LinkedIn, Facebook, or any other social media channels.

]]> Fri, 24 Feb 2023 20:10:24 -0700 KnowHow KnowHow 2070 Paul's Step-by-Step Water Mitigation Day 1 Process ➡️ https://tryknowhow.com/podcast1

There are many ways to build employee loyalty, but one road that’s less traveled is to invest heavily into brand.

It might seem counterintuitive, but Alexus Neidert and Andy Amrhein from Thomasville Restoration can tell you first hand, it can have a huge impact on employee morale.

In this episode of The Restoration Playbook Podcast by KnowHow, we interview Andy Amrhein and Alexus Neidert from Thomasville Restoration to dive deep into why they decided to invest heavily into brand when it's hard to prove the ROI, and what impact they've seen it have on employee morale and loyalty. 

They also walk us through a clear, proven process for determining company values your team can rally around, and helping get buy-in at every level. Don't miss out on these incredible insights that could transform your company. 

Looking to get connected to Thomasville Restoration? You can find them at tvr247.com and on LinkedIn, Facebook, or any other social media channels.

]]> knowhow, restoration, workers, construction, culture, blue collar No