The Rep's Journey Transistor (https://transistor.fm) https://feeds.transistor.fm/the-reps-journey Learn tips for getting your reps to finish training, complete onboarding, and start selling faster! With over 12 years of experience working with direct sales companies that train 50k reps annually, Stephen Rhyne's perspective is proven to get results. © 2022 Throwing Boulders LLC 20ea7c1a-1f96-5d0f-9867-2f3a2ca5be3c no en Wed, 23 Jul 2025 09:36:17 -0500 Tue, 02 Dec 2025 17:35:12 -0600 https://conveyour.com https://img.transistor.fm/VIiUdT6vluLnz-70DgixZQKLe-6G5DBowt8mlSDkMQ8/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzI3NDgzLzE2NDUx/Mzg1MDEtYXJ0d29y/ay5qcGc.jpg The Rep's Journey https://conveyour.com episodic ConveYour Learn tips for getting your reps to finish training, complete onboarding, and start selling faster! With over 12 years of experience working with direct sales companies that train 50k reps annually, Stephen Rhyne's perspective is proven to get results. Learn tips for getting your reps to finish training, complete onboarding, and start selling faster. direct sales, microlearning, onboarding Stephen Rhyne No No 010: Ion Solar's Lacy Anderson Talks Sales Team Management 10 10 010: Ion Solar's Lacy Anderson Talks Sales Team Management full dc5a3ae1-54ba-40ac-8fc4-f3c547ab4109 https://share.transistor.fm/s/ddf80470 In this episode, Stephen Rhyne meets with Lacy Anderson to discuss the best way to level up your sales operations skills. Lacy gives some outstanding advice and breaks down the importance of getting small wins as you improve your processes.

00:00 Lacy Anderson Intro Excerpt
00:35 TRJ Episode 10 Intro
00:48 Introducing Lacy Anderson @IONSolar
01:58 Q1: Why Sales Ops?
04:13 Q2: What's your experience working with CROs?
07:51 Q3: What advice would you give to Sales Ops Managers who want to level up?
10:20 Q4: How do you convey challenges upward?
11:40 Q5: How do you attack problems?
13:12 Q6: How would help managers to improve and grow?
15:47 Q7: What's the benefit of learning what departments do?
18:00 Q8: How do you demonstrate contribution in a tangible way?
21:29 Q9: In your career, when did you start owning outcomes?
23:50 Stakeholder Puzzle: Tips for Working Together
29:19 Q10: What do you think is changing the fastest in Direct Sales?
30:38 Q11: What changing the fastest in recruiting?
32:22 Q12: What technology are you excited about?
35:03 Q13: What is the hardest thing about your role?
40:20 Thanks, Lacy!

]]> In this episode, Stephen Rhyne meets with Lacy Anderson to discuss the best way to level up your sales operations skills. Lacy gives some outstanding advice and breaks down the importance of getting small wins as you improve your processes.

00:00 Lacy Anderson Intro Excerpt
00:35 TRJ Episode 10 Intro
00:48 Introducing Lacy Anderson @IONSolar
01:58 Q1: Why Sales Ops?
04:13 Q2: What's your experience working with CROs?
07:51 Q3: What advice would you give to Sales Ops Managers who want to level up?
10:20 Q4: How do you convey challenges upward?
11:40 Q5: How do you attack problems?
13:12 Q6: How would help managers to improve and grow?
15:47 Q7: What's the benefit of learning what departments do?
18:00 Q8: How do you demonstrate contribution in a tangible way?
21:29 Q9: In your career, when did you start owning outcomes?
23:50 Stakeholder Puzzle: Tips for Working Together
29:19 Q10: What do you think is changing the fastest in Direct Sales?
30:38 Q11: What changing the fastest in recruiting?
32:22 Q12: What technology are you excited about?
35:03 Q13: What is the hardest thing about your role?
40:20 Thanks, Lacy!

]]> Mon, 25 Sep 2023 10:00:00 -0500 ConveYour ConveYour 2435 In this episode, Stephen Rhyne meets with Lacy Anderson to discuss the best way to level up your sales operations skills. Lacy gives some outstanding advice and breaks down the importance of getting small wins as you improve your processes.

00:00 Lacy Anderson Intro Excerpt
00:35 TRJ Episode 10 Intro
00:48 Introducing Lacy Anderson @IONSolar
01:58 Q1: Why Sales Ops?
04:13 Q2: What's your experience working with CROs?
07:51 Q3: What advice would you give to Sales Ops Managers who want to level up?
10:20 Q4: How do you convey challenges upward?
11:40 Q5: How do you attack problems?
13:12 Q6: How would help managers to improve and grow?
15:47 Q7: What's the benefit of learning what departments do?
18:00 Q8: How do you demonstrate contribution in a tangible way?
21:29 Q9: In your career, when did you start owning outcomes?
23:50 Stakeholder Puzzle: Tips for Working Together
29:19 Q10: What do you think is changing the fastest in Direct Sales?
30:38 Q11: What changing the fastest in recruiting?
32:22 Q12: What technology are you excited about?
35:03 Q13: What is the hardest thing about your role?
40:20 Thanks, Lacy!

]]> direct sales, microlearning, onboarding No 009: Vivint Senior Manager Zach Heiner Talks About Sales Training 9 9 009: Vivint Senior Manager Zach Heiner Talks About Sales Training full eb9372b7-8fec-4ffc-94d6-96dfca20df97 https://share.transistor.fm/s/25ba4129 00:00 Zach Heiner Excerpt from (43 minute Mark)
00:44 The Rep's Journey Intro
00:58 Introduction: A Walk Down Memory Lane
01:26 How did you become a Senior Manager at Vivint?
08:26 Zach's Door to Door Experience
09:45 Software Developers Need to Learn Sales
12:10 Zach's Role @Vivint, COVID, & Corporate Training
23:20 Mapping The Rep's Journey
23:58 How Do You Think About the Best Training for the Rep?
28:06 How Does "Fake-ness" Show up in Training?
29:19 How Do You Organize Training?
34:20 How Did You Get There?
35:27 What Are You Excited About in Improving Training?
43:00 What Is Vivint Doing to Train Managers?
44:39 Will You Talk About Your View of Everboarding?
40:20 Thanks, Zach!

]]> 00:00 Zach Heiner Excerpt from (43 minute Mark)
00:44 The Rep's Journey Intro
00:58 Introduction: A Walk Down Memory Lane
01:26 How did you become a Senior Manager at Vivint?
08:26 Zach's Door to Door Experience
09:45 Software Developers Need to Learn Sales
12:10 Zach's Role @Vivint, COVID, & Corporate Training
23:20 Mapping The Rep's Journey
23:58 How Do You Think About the Best Training for the Rep?
28:06 How Does "Fake-ness" Show up in Training?
29:19 How Do You Organize Training?
34:20 How Did You Get There?
35:27 What Are You Excited About in Improving Training?
43:00 What Is Vivint Doing to Train Managers?
44:39 Will You Talk About Your View of Everboarding?
40:20 Thanks, Zach!

]]> Thu, 08 Dec 2022 11:38:04 -0600 ConveYour ConveYour 2984 In this episode, Zach Heiner talks to Stephen Rhyne about Efficiency and Effectiveness for those who develop Sales Training. Zach is a Senior Manager of Sales Training at Vivint, a direct to home sales expert, a Software Engineer, and a husband & father. In this episode, Zach Heiner talks to Stephen Rhyne about Efficiency and Effectiveness for those who develop Sales Training. Zach is a Senior Manager of Sales Training at Vivint, a direct to home sales expert, a Software Engineer, and a husband & fath direct sales, microlearning, onboarding Yes 008: 3 Simple Concepts to Help Your Reps Pay Attention 8 8 008: 3 Simple Concepts to Help Your Reps Pay Attention full 06cd3fd6-dd6e-49f3-bef5-5ad751193146 https://share.transistor.fm/s/07c7a195 Increasing attention is not simply shortening training. It's focusing on the right things at the right time.  How do you know what to focus on?

Simple.

Ask if you training zeroes in on immediate needs, with attention to things that interest your reps, while focusing on things of highest importance!

00:00-00:22 Introduction
00:22-05:21 Why this topic
05:21-05:46 Why We're Qualified to Discuss This
05:46-12:33 Concept #1 - Immediacy
12:33-21:46 Concept #2 - Interest
21:46-28:05 Concept #3 - Importance
28:05-29:13 Call To Action: Audit, Rank, Adjust

]]> Increasing attention is not simply shortening training. It's focusing on the right things at the right time.  How do you know what to focus on?

Simple.

Ask if you training zeroes in on immediate needs, with attention to things that interest your reps, while focusing on things of highest importance!

00:00-00:22 Introduction
00:22-05:21 Why this topic
05:21-05:46 Why We're Qualified to Discuss This
05:46-12:33 Concept #1 - Immediacy
12:33-21:46 Concept #2 - Interest
21:46-28:05 Concept #3 - Importance
28:05-29:13 Call To Action: Audit, Rank, Adjust

]]> Thu, 08 Dec 2022 11:12:52 -0600 ConveYour ConveYour 1754 We cover how to get your reps to pay attention using 3 Simple Concepts. We cover how to get your reps to pay attention using 3 Simple Concepts. direct sales, microlearning, onboarding No 007: How to Audit Your Rep's Onboarding Journey 7 7 007: How to Audit Your Rep's Onboarding Journey full f1423243-5419-49e5-9e94-eceba57757ab https://share.transistor.fm/s/32189acb Here's the Rep's Journey Audit Form:
https://www.notion.so/throwbo/Rep-Jou...

00:00 Introduction
00:25 Opening Titles
00:39 Audit Your Stats
02:14 Audit Your Systems & Integrations
02:52 Audit the Rep Systems
03:37 Audit Your Recruiting
05:36 Audit Your Onboarding
06:30 Why You Should Do This!
08:10 Audit Your Training
09:46 Audit Your Retention
13:23 Make Your Model
15:14 Conclusion

]]> Here's the Rep's Journey Audit Form:
https://www.notion.so/throwbo/Rep-Jou...

00:00 Introduction
00:25 Opening Titles
00:39 Audit Your Stats
02:14 Audit Your Systems & Integrations
02:52 Audit the Rep Systems
03:37 Audit Your Recruiting
05:36 Audit Your Onboarding
06:30 Why You Should Do This!
08:10 Audit Your Training
09:46 Audit Your Retention
13:23 Make Your Model
15:14 Conclusion

]]> Tue, 07 Jun 2022 12:46:25 -0500 ConveYour ConveYour 935 Do you know what your Rep’s onboarding experience is really like? In this episode, Stephen will discuss how to take inventory of this process. (Video link in description) Do you know what your Rep’s onboarding experience is really like? In this episode, Stephen will discuss how to take inventory of this process. (Video link in description) direct sales, microlearning, onboarding No 006: Improve Sales Experience while Growing Super Fast w/George Garcia @ LGCY Power 6 6 006: Improve Sales Experience while Growing Super Fast w/George Garcia @ LGCY Power full f8a0754f-c74c-4b09-a3c9-6a812dd85ba6 https://share.transistor.fm/s/29b7d42b How a sales performance director in a super fast growing solar company thinks about onboarding/training reps (advice for directors and sales reps).

Connect with George Garcia on LinkedIn:
https://www.linkedin.com/in/george-ga...

⚡️ LGCY Power Job Postings:
https://boards.greenhouse.io/lgcypower

LGCY Power:
https://lgcypower.com

Connect with Stephen Rhyne on LinkedIn:
https://www.linkedin.com/in/stephenrhyne

© Schedule a Demo with ConveYour:
https://conveyour.com/schedule-a-demo

00:00-00:31 George Garcia Excerpt
00:31-01:40 TRJ Episode 006 Intro
01:40-02:34 Introducing George Garcia @LGCY Power
02:34-09:14 Q1: Why do you white-board (map) the process?
09:14-11:41 Q2: Was white-boarding simple or complex?
11:4-20:29 1 Q3: What do you wish you had known when you first started this role?
20:20-22:21 Q4: What have you added/removed to the onboarding/training process?
22:21-28:49 Q5: What one concept would you give to sales directors, CROs, and rep trainers?
28:49-32:34 Q6: What is something you're inspired by right now?
32:34-33:48 Q7: What kind of cookies?
33:48-38:00 Q8: What questions should a director ask to find out the needs of the rep during onboarding?
38:00-38:26 Q9: What can sales reps do to work on their skills for promotion?
38:26-42:44 Q10: What skills are you looking for in a sales rep to promote them?
42:44-43:07 Looking for a job?
43:07-43:37 a Demo with ConveYour

]]> How a sales performance director in a super fast growing solar company thinks about onboarding/training reps (advice for directors and sales reps).

Connect with George Garcia on LinkedIn:
https://www.linkedin.com/in/george-ga...

⚡️ LGCY Power Job Postings:
https://boards.greenhouse.io/lgcypower

LGCY Power:
https://lgcypower.com

Connect with Stephen Rhyne on LinkedIn:
https://www.linkedin.com/in/stephenrhyne

© Schedule a Demo with ConveYour:
https://conveyour.com/schedule-a-demo

00:00-00:31 George Garcia Excerpt
00:31-01:40 TRJ Episode 006 Intro
01:40-02:34 Introducing George Garcia @LGCY Power
02:34-09:14 Q1: Why do you white-board (map) the process?
09:14-11:41 Q2: Was white-boarding simple or complex?
11:4-20:29 1 Q3: What do you wish you had known when you first started this role?
20:20-22:21 Q4: What have you added/removed to the onboarding/training process?
22:21-28:49 Q5: What one concept would you give to sales directors, CROs, and rep trainers?
28:49-32:34 Q6: What is something you're inspired by right now?
32:34-33:48 Q7: What kind of cookies?
33:48-38:00 Q8: What questions should a director ask to find out the needs of the rep during onboarding?
38:00-38:26 Q9: What can sales reps do to work on their skills for promotion?
38:26-42:44 Q10: What skills are you looking for in a sales rep to promote them?
42:44-43:07 Looking for a job?
43:07-43:37 a Demo with ConveYour

]]> Thu, 14 Apr 2022 15:31:33 -0500 ConveYour ConveYour 2617 How a sales performance director in a super fast growing solar company thinks about onboarding/training reps (advice for directors and sales reps). How a sales performance director in a super fast growing solar company thinks about onboarding/training reps (advice for directors and sales reps). direct sales, microlearning, onboarding No 005: 18 Apps to Help You Speed Up Your Onboarding & Training Creation Process 5 5 005: 18 Apps to Help You Speed Up Your Onboarding & Training Creation Process full 234cb742-3df7-4dbf-9913-ac72d91960cc https://share.transistor.fm/s/4c21c83a In this episode, Stephen & Jason discuss the tools and apps that they use in ConveYour's content creation process. These tools will help with Planning & Collaboration, Content Gathering & Project Management, Video Creation, and Imagery/Content sites.

Want all of this information, readily available right on your phone? Do you have a tool that helps you in content creation that you feel like we’ve missed? Text us and let us know! Text #tools to (512) 379-5599 along with the name of your tool of choice and we’ll add it to the list.

]]> In this episode, Stephen & Jason discuss the tools and apps that they use in ConveYour's content creation process. These tools will help with Planning & Collaboration, Content Gathering & Project Management, Video Creation, and Imagery/Content sites.

Want all of this information, readily available right on your phone? Do you have a tool that helps you in content creation that you feel like we’ve missed? Text us and let us know! Text #tools to (512) 379-5599 along with the name of your tool of choice and we’ll add it to the list.

]]> Fri, 18 Mar 2022 15:41:30 -0500 ConveYour ConveYour 1979 Speed up your onboarding & training content creation process with these (mostly) free apps! Speed up your onboarding & training content creation process with these (mostly) free apps! direct sales, microlearning, onboarding No 004: How to Recruit Tons of Reps in a Crazy Talent Shortage 4 4 004: How to Recruit Tons of Reps in a Crazy Talent Shortage full 262c62b9-a9b8-4104-87a9-3a7f2a7e7700 https://share.transistor.fm/s/7aff96e6 Follow this simple framework to recruit reps faster and easier, even in a hiring shortage!

Stimulus checks, The Great Resignation, Demand Outpacing Supply - these things are all leading to a very difficult recruiting landscape for traditional employers let alone companies independent contractors great opportunities. We will layout X steps you can take to drastically speed up your recruiting pipeline and just make recruiting easier!

Looking for help in recruiting? Text #recruits to 512-379-5599 to get access to our Recruiting Tips channel!

00:00-00:16 Opening Credits
00:16-00:31 Introduction
00:31-03:40 The Challenge
03:40-04:14 The Opportunity
04:14-04:45 Today's Topics (Bulletpoints)
04:45-09:28 Tip #1: No Think Referrals
09:28-12:56 Tip #2: Building the Funnel
12:56-19:30 Tip #3: Adaptive Recruiting
19:30-22:39 Tip #4: Metrics
22:39-23:51 How ConveYour's Features Help Recruiters
23:51-24:30 Bonus: High Level Metrics Intro
24:30-25:34 Bonus Tip #1: Check your Cost to Recruit
25:34-27:49 Bonus Tip #2: Payback Period
27:49-28:14 Call to Action (Recruiting Tips Channel)
28:14-28:35 Wrap Up

]]> Follow this simple framework to recruit reps faster and easier, even in a hiring shortage!

Stimulus checks, The Great Resignation, Demand Outpacing Supply - these things are all leading to a very difficult recruiting landscape for traditional employers let alone companies independent contractors great opportunities. We will layout X steps you can take to drastically speed up your recruiting pipeline and just make recruiting easier!

Looking for help in recruiting? Text #recruits to 512-379-5599 to get access to our Recruiting Tips channel!

00:00-00:16 Opening Credits
00:16-00:31 Introduction
00:31-03:40 The Challenge
03:40-04:14 The Opportunity
04:14-04:45 Today's Topics (Bulletpoints)
04:45-09:28 Tip #1: No Think Referrals
09:28-12:56 Tip #2: Building the Funnel
12:56-19:30 Tip #3: Adaptive Recruiting
19:30-22:39 Tip #4: Metrics
22:39-23:51 How ConveYour's Features Help Recruiters
23:51-24:30 Bonus: High Level Metrics Intro
24:30-25:34 Bonus Tip #1: Check your Cost to Recruit
25:34-27:49 Bonus Tip #2: Payback Period
27:49-28:14 Call to Action (Recruiting Tips Channel)
28:14-28:35 Wrap Up

]]> Tue, 15 Mar 2022 17:13:23 -0500 ConveYour ConveYour 1715 Follow this simple framework to recruit reps faster and easier, even in a hiring shortage! Follow this simple framework to recruit reps faster and easier, even in a hiring shortage! direct sales, microlearning, onboarding No 003: How to Increase Engagement from Your Reps During Training 3 3 003: How to Increase Engagement from Your Reps During Training full 8a7ec57c-c3a9-4732-a734-2f2ef46d3cef https://share.transistor.fm/s/bdf3ce0f Our 3 tips to increase your rep's engagement: make it a consumer experience, increase their attention level, blur the lines between required training!

00:00-00:25 Introduction
00:25-00:54 Question: Why the Rep's Experience?
00:54-01:59 Answer: Experience Matters
01:59-07:15 The Challenge: Keeping Attention
07:15-08:44 The Opportunity: Higher Motivation to Engage
08:44-09:50 Question: Why Button up the Experience?
09:50-12:09 Answer: Only the Rep Knows the Experience
12:09-17:12 Tip #1: Consumer Experience
17:12-20:44 Tip #2: Reduce & Increase
20:44-28:05 Tip #3: Combine Interactions
28:05-31:00 C2A: Be a "Secret Shopper"
31:00-31:08 Ending

]]> Our 3 tips to increase your rep's engagement: make it a consumer experience, increase their attention level, blur the lines between required training!

00:00-00:25 Introduction
00:25-00:54 Question: Why the Rep's Experience?
00:54-01:59 Answer: Experience Matters
01:59-07:15 The Challenge: Keeping Attention
07:15-08:44 The Opportunity: Higher Motivation to Engage
08:44-09:50 Question: Why Button up the Experience?
09:50-12:09 Answer: Only the Rep Knows the Experience
12:09-17:12 Tip #1: Consumer Experience
17:12-20:44 Tip #2: Reduce & Increase
20:44-28:05 Tip #3: Combine Interactions
28:05-31:00 C2A: Be a "Secret Shopper"
31:00-31:08 Ending

]]> Mon, 21 Feb 2022 11:21:35 -0600 ConveYour ConveYour 1867 Our 3 tips to increase your rep's engagement: make it a consumer experience, increase their attention level, blur the lines between required training! Our 3 tips to increase your rep's engagement: make it a consumer experience, increase their attention level, blur the lines between required training! direct sales, microlearning, onboarding No 002: Get Your Reps to Finish Their Training Faster 2 2 002: Get Your Reps to Finish Their Training Faster full 55459add-b205-4c82-91b6-f49f6fc03242 https://share.transistor.fm/s/b81fbe1d In this episode, Stephen will give you three simple steps to help you get your sales reps to finish their training faster.

Thanks for listening! To get a free consultation, click this link!

00:00 Introduction
00:15 Opening Montage
00:30 Challenges of Getting Reps to Finish Training
01:36 Why This Framework?
02:22 Step #1: WIIFM Audit
04:30 Step #2: Make Your Training "Feel" Shorter
07:42 Step #3: Create a Nudging System
09:56 Review
10:24 CTA

]]> In this episode, Stephen will give you three simple steps to help you get your sales reps to finish their training faster.

Thanks for listening! To get a free consultation, click this link!

00:00 Introduction
00:15 Opening Montage
00:30 Challenges of Getting Reps to Finish Training
01:36 Why This Framework?
02:22 Step #1: WIIFM Audit
04:30 Step #2: Make Your Training "Feel" Shorter
07:42 Step #3: Create a Nudging System
09:56 Review
10:24 CTA

]]> Fri, 18 Feb 2022 17:34:49 -0600 ConveYour ConveYour 640 Three simple steps that will help you to get your reps to finish their training faster! Three simple steps that will help you to get your reps to finish their training faster! direct sales, microlearning, onboarding No 001: How to Rock Text Message Field Support 1 1 001: How to Rock Text Message Field Support full b2ac77f9-e200-4cdf-a03b-6c6339383eac https://share.transistor.fm/s/a1e42566 Click here to get your copy of the Perfect Field Support Transformer™

00:00 Intro
01:11 Challenges for Direct Sales
03:16 Opportunities for Direct Sales
04:19 Why Use our Framework (ConveYour)?
05:20 Step 1: Map the Journey
09:03 Step 2: Become the Customer
10:30 Step 3: Create, Collect, & Curate
13:48 Step 4: Build the Muscle
15:54 Step 5: Automate All Outbound Field Communication
16:55 Step 6: Automate Your Messaging Like a Marketer (BONUS)
18:08 Statistics
18:45 Review
19:06 Free Tool: Perfect Field Support Transformer

]]> Click here to get your copy of the Perfect Field Support Transformer™

00:00 Intro
01:11 Challenges for Direct Sales
03:16 Opportunities for Direct Sales
04:19 Why Use our Framework (ConveYour)?
05:20 Step 1: Map the Journey
09:03 Step 2: Become the Customer
10:30 Step 3: Create, Collect, & Curate
13:48 Step 4: Build the Muscle
15:54 Step 5: Automate All Outbound Field Communication
16:55 Step 6: Automate Your Messaging Like a Marketer (BONUS)
18:08 Statistics
18:45 Review
19:06 Free Tool: Perfect Field Support Transformer

]]> Fri, 18 Feb 2022 16:54:35 -0600 ConveYour ConveYour 1165 Learn 6 quick steps to speed up field support via text messaging. Learn 6 quick steps to speed up field support via text messaging. direct sales, microlearning, onboarding No