What you will learn:

• How to evaluate and implement new property management technology without getting overwhelmed by endless options
• Why property management software vendors need to prioritize transparency and consent when rolling out new features
• The framework for building effective automation solutions using AI tools like Replit and ChatGPT
• How to create and maintain a thriving professional community focused on time freedom and work-life balance
• Why data insights and automation are crucial for modern property management operations
• How to achieve better work-life balance in property management without sacrificing business growth
• The importance of security considerations when building custom technology solutions
• How to navigate vendor relationships and evaluate new software offerings in an increasingly complex marketplace

Wolfgang Croskey is a property management innovator, entrepreneur, and Co-Founder of Crane, a selective community empowering managers to achieve true time freedom. As Founder and President of Croskey Real Estate, he has led strategic growth while overseeing a $50M+ portfolio. With expertise in change management from his tenure as CEO of the Pittsburgh Chamber of Commerce, Wolfgang champions efficiency through AI, automation, and custom software solutions. A LeadSimple investor and PM Systems Conference Co-Founder, he blends technology with practical operations to transform property management.

Episode Resources:

• Wolfgang Croskey on LinkedIn
• Crane Website
• Jordan Muela on LinkedIn
• LeadSimple Website
• Profitable Property Management on Apple Podcasts
• Profitable Property Management on Spotify

Whether you're scaling a property management business or building PropTech, this conversation offers key insights into evolving software from a tool to a financial platform.

What you will learn:

• How to successfully bootstrap a property management software company 
• Why embedding lending services into PM software is a win-win for both managers and property owners
• The evolution of AI in property management and how to leverage its benefits
• How to navigate data ownership and privacy concerns in the PropTech ecosystem
• The framework for choosing the right venture capital partners when scaling
• Why modern PM software revenue models are shifting to embedded financial services
• The strategic importance of maintaining an open integration ecosystem
• How the professionalization of real estate investors is driving new software requirements and capabilities

Grant Drzyzga is the founder and CEO of Revela, an enterprise property management software company offering embedded lending and insurance solutions. He launched Revela in 2014 from his college apartment and bootstrapped it for over nine years before raising Series A funding from FirstMark Capital and strategic investors. With a background in philosophy and a deep grasp of property management systems, Grant has grown the company to support over 200,000 units across multifamily, single-family, and student housing. Under his leadership, Revela has achieved 120% year-over-year growth, pioneering financial innovations that are reshaping the future of property management technology.

Episode Resources:

• Grant Drzyzga on LinkedIn
• Revela Inc. Website
• Jordan Muela on LinkedIn
• LeadSimple Website
• Profitable Property Management on Apple Podcasts
• Profitable Property Management on Spotify

Listeners will learn how to stand out in a crowded market, engage self-managing landlords, and build a sustainable, tech-forward business. A must-listen for operators seeking long-term growth, operational efficiency, and clarity on what comes after the exit.

What you will learn:

• How to scale a property management company from 100 to 1,300 doors 
• The key indicators that signal when it's time to exit your property management business
• Why franchise systems can provide valuable structure and support for PM founders 
• How to leverage technology to improve communication efficiency and costs
• The "Pool Management Principle" - why PM fees are disproportionately low compared to other service industries
• How AI and automation are transforming property management operations
• Why self-managing landlords resist professional management strategies 
• The framework for maintaining work-life balance post-exit

Rodd Schifferdecker is a seasoned property management executive and entrepreneur, known for building and successfully exiting a 1,000+ unit property management company in Phoenix, Arizona. With over 15 years of experience in the property management industry, Rodd has demonstrated expertise in business development, operational excellence, and strategic growth. As a former RPM franchise owner and current President at Specialized 247 Property Management, he has helped shape industry best practices and technological innovations, including the development of RentFinder.ai. Rod's journey from property management entrepreneur to technology innovator offers valuable insights for property managers looking to scale their businesses and leverage technology for improved operational efficiency. 

Episode Resources:

• Rodd Schifferdecker on LinkedIn
• Specialized 247 Property Management Website
• Jordan Muela on LinkedIn
• Lead Simple Website
• Profitable Property Management on Apple Podcasts
• Profitable Property Management on Spotify

The conversation also dives into the startup’s venture-backed journey, scaling challenges, and the leadership principles behind authentic company culture. Whether you're a property manager or entrepreneur, this episode offers actionable strategies to boost efficiency, retention, and profitability through smart, tech-enabled solutions.

What you will learn:

• How to turn pest control from a cost center into an ancillary revenue stream 
• Why traditional pest control models fail to address the challenges of rental properties
• The data-driven approach to tracking and preventing pest-related issues a
• How to build and scale a venture-backed property management tech company 
• Why authentic leadership and clear expectations are crucial for managing growth
• How to leverage resident amenities to reduce turnover and increase property value
• The importance of balancing data metrics with resident experience in property management 

Justin Clements is a Co-founder and CEO of Pest Share, an innovative pest control platform revolutionizing how property managers handle pest-related issues. With over two decades of experience in the pest control industry, Justin brings deep domain expertise to his role leading the venture-backed company. Before Pest Share, he successfully built and operated multiple pest control branches before merging operations with his current co-founders to develop their resident-focused pest control solution. His unique perspective of combining traditional pest control operations with property management technology makes him a valuable voice for property managers looking to optimize their maintenance operations and boost NOI.

Episode Resources:

• Justin Clements on LinkedIn
• Pest Share Website
• Jordan Muela on LinkedIn
• Lead Simple Website
• Profitable Property Management on Apple Podcasts
• Profitable Property Management on Spotify

What you will learn:

• How to transition from third-party software solutions to custom property management technology 
• Why focusing on maintenance technician experience led to better retention 
• The framework for balancing institutional clients (25%) with individual property owners 
• How to leverage content marketing to generate organic leads 
• The "Trust-Building Triangle" between property managers, owners, and residents 
• Why creating valuable content consistently, even if imperfect, drives organic growth 
• How to convert self-managing landlords by bundling services 

Graham Robinson is the President of Evernest, overseeing sales, marketing, HR, and technology operations for one of the fastest-growing property management companies in the United States. With a hospitality and leisure tourism background, followed by strategic roles in healthcare, Graham brings a unique perspective to property management operations. Since joining Evernest three years ago, he has helped scale the company from managing 3-4,000 homes to over 14,000 homes across 30 markets in 19 states. His leadership has been instrumental in developing proprietary technology solutions and streamlining operations while focusing on excellent service delivery.

Episode Resources:

• Graham Robinson on LinkedIn
• Evernest Website
• Jordan Muela on LinkedIn
• Lead Simple Website
• Profitable Property Management on Apple Podcasts
• Profitable Property Management on Spotify

Jordan sits down with Shawn Johnson, a former CEO and Property Manager who scaled from 0 to 1,200 units, stopped trading time for money, and built a real estate portfolio that generated lasting wealth & financial freedom.

Now, he’s teaching other property managers how to break free from the cycle of constantly growing to fuel a bigger lifestyle and instead create generational wealth and true freedom.

In this episode, you’ll hear:
✔️ How Shawn built a real estate portfolio that generates wealth beyond property management
✔️ The shift that took him from 60-hour weeks to 1-hour weeks
✔️ Lessons from selling his company, navigating mergers, and hiring the right team
✔️ What is the Generational Wealth Framework? (time stamp 1:07:25 and 1:14:59)

🔥 Exclusive! 💰 Get $1,000 OFF the Generational Wealth Program here: https://www.shawnaustinjohnson.com/ppm

Quick Links:

📘 Newsletter: https://muela.ck.page/profile

🌐 Website: https://www.profitablepropertymanagement.com

🔵 Facebook: https://www.facebook.com/PPMpodcast

📺 YouTube: https://www.youtube.com/@profitablepropertymanagement

🔵 Shawn Johnson on LinkedIn: https://www.linkedin.com/in/shawn-austin-johnson/

💰 Generational Wealth Framework:  https://www.shawnaustinjohnson.com/ppm

Nick’s motto? Success is in the people! So what would Nick do differently if he was starting a Property Management company today? Find out in this episode!

Quick Links:

📘 Newsletter https://muela.ck.page/profile

🌐 Website https://www.profitablepropertymanagement.com/

🔵 https://www.facebook.com/PPMpodcast

📺 https://www.youtube.com/@profitablepropertymanagement

🔵 Nicholas Cook, President of Sleep Sound Property Management, https://www.linkedin.com/in/nicholas-cook86/

Quick Links:

📘 Newsletter https://muela.ck.page/profile

🌐 Website [https://www.profitablepropertymanagement.com](https://www.profitablepropertymanagement.com/)

🔵 https://www.facebook.com/PPMpodcast

📺 https://www.youtube.com/@profitablepropertymanagement

🔵 Guest social link: https://www.linkedin.com/in/rayhespen

📊 Property Management Trends Report: https://www.leadsimple.com/pm-trends-report

Renters Warehouse was also a title sponsor of the Property Management Trends Report. See the link below.

Quick Links:

📘 Newsletter: https://muela.ck.page/profile

🌐 Website: https://www.profitablepropertymanagement.com

🔵 Facebook: https://www.facebook.com/PPMpodcast

📺 YouTube: https://www.youtube.com/@profitablepropertymanagement

🔵 Kevin Ortner on LinkedIn: https://www.linkedin.com/in/kevinmortner/

📊 Property Management Trends Report: https://www.leadsimple.com/pm-trends-report

Quick Links:

📘 Newsletter https://muela.ck.page/profile

🌐 Website https://www.profitablepropertymanagement.com

🔵 Facebook: https://www.facebook.com/PPMpodcast

📺 YouTube: https://www.youtube.com/@profitablepropertymanagement

🔵 Marco Nelson on Linkedin:  https://www.linkedin.com/in/marco-nelson-67470530/

“What is the noise you're hearing about me?” - Bob’s advice for a new salespeople. Ask leaders about your personal brand. Tune in to find out more!

Quick Links:

Bob Hansen, VP Sales at VeriFast: https://www.linkedin.com/in/hansenbob/

📘 Newsletter: https://muela.ck.page/profile

🌐 Website: https://www.profitablepropertymanagement.com

🔵 Facebook: https://www.facebook.com/PPMpodcast

📺 YouTube: https://www.youtube.com/@profitablepropertymanagement

“Its not three years ago, but if you have a great business you are going to get a good valuation” - Dave Borden on the state of the capital markets.

Quick Links:

🎟️ LeadSimple University tickets: https://www.leadsimple.com/lsu

📘 Newsletter https://muela.ck.page/profile

🌐 Website [https://www.profitablepropertymanagement.com](https://www.profitablepropertymanagement.com/)

🔵 https://www.facebook.com/PPMpodcast

📺 https://www.youtube.com/@profitablepropertymanagement

Guest: Dave Borden, CEO of RentVine: https://www.linkedin.com/in/david-borden-a760093

“The faster you want to grow, the faster you want to pulse.” - Jeremy Pound on what’s required to increase the velocity of your company’s growth. Tune in to learn more about the “how”.

Quick Links: LeadSimple University tickets:

 https://www.leadsimple.com/lsu RentScale Sales Mastery tickets: https://salesmastery.live/ Newsletter https://muela.ck.page/profile Website https://www.profitablepropertymanagement.com https://www.facebook.com/PPMpodcast https://www.youtube.com/@profitablepropertymanagement

[00:00:26] - Introduction of Tiffany Rosenbaum

[00:00:46] - Rosenbaum Realty Group's current business scope

[00:01:37] - What drives Tiffany’s passion for property management

[00:02:00] - The story of starting in real estate with no money

[00:04:05] - The first major client and business growth

[00:05:17] - Leadership lessons and the importance of hiring the right team

[00:06:55] - Embracing a global workforce for greater efficiency

[00:09:06] - Building a unified team culture remotely

[00:11:12] - Critical role of process management in operations

[00:14:13] - The significance of people operations in company growth

[00:19:24] - Auditing processes and compliance for continual improvement

[00:21:23] - Financial health and cash flow optimization strategies

[00:23:19] - Evolution of quality of life through business growth

[00:27:12] - Personal reflections on resilience and agency

[00:32:09] - The value of relationships and personal growth in business

📘 Newsletter https://muela.ck.page/profile
🌐 Website [https://www.profitablepropertymanagement.com](https://www.profitablepropertymanagement.com/)
🔵 https://www.facebook.com/PPMpodcast
📺 https://www.youtube.com/@profitablepropertymanagement

Key Moments

[00:00:46] Sarah's background and how she got into property management

[00:07:59] Why Sarah chose to manage residential properties despite her commercial background

[00:10:37] Sarah's business size: 200 doors and 15 employees

[00:17:18] Sarah's goals for 2024, including creating a video library for maintenance troubleshooting

[00:22:31] An example of effective troubleshooting that saved an owner money

[00:31:28] How Sarah prioritizes resident experience and builds a sense of community

[00:40:57] An example of Sarah's team supporting one another during a difficult time

[00:45:06] Sarah's approach to dealing with difficult tenants and evictions

If you enjoyed this episode and want to hear more insightful conversations about property management, be sure to subscribe to the Profitable Property Management Podcast on your favorite podcast platform or YouTube. You won't want to miss our upcoming episodes featuring industry experts and successful entrepreneurs sharing their knowledge and experiences.

🔗 https://www.hatchpropertymanagement.com https://www.facebook.com/sarah.pamula

They run it back to 2017, sharing the challenges of data standardization in property management and the development of the national benchmarking study, known as the NARPM Accounting Standards today, as well as “Season 2” of ProfitCoach. The episode gets into the concepts of profit and operational performance, the significance of data-driven process design, and value creation in property management.

• Insight generation and best practices in property management
• Reflections on the evolution of their working relationship since 2017
• Impact of ProfitCoach on the industry and individual growth
• Discussions on industry benchmarks and profitability trends

Links Referenced:

ProfitCoach Pricing Survey http://pmprofitcoach.com/pricingreport

https://www.pmprofitcoach.com/profitcoach-national-pricing-survey/

📘 Newsletter https://muela.ck.page/profile 🌐 Website https://www.profitablepropertymanagement.com 🔵 https://www.facebook.com/PPMpodcast

📺 https://www.youtube.com/@profitablepropertymanagement

00:00:27 - Company Mission and Values

00:01:40 - Growth and Current Size

00:02:14 - Acquisition Strategies

00:06:03 - Future Plans and Management Platforms

00:11:08 - Expansion Challenges

00:19:04 - Building Local Relationships

00:32:43 - Staff Management and Culture

00:37:33 - Financial Strategies

📘 Newsletter https://muela.ck.page/profile
🌐 Website https://www.profitablepropertymanagement.com
🔵 https://www.facebook.com/PPMpodcast

📺 https://www.youtube.com/@profitablepropertymanagement

In this insightful episode of the Profitable Property Management Podcast, host Jordan Muela sits down with property management entrepreneur Gwenn Aspen, CEO Of Anequim, to discuss her journey from creating a property management company to pioneering remote professional services.

Gwenn shares her experiences, the challenges she faced transitioning from corporate America to entrepreneurship, and her innovative approach to leveraging virtual assistants for property management needs.

[00:00:00] Introduction: Welcome and introduction of Gwenn Aspen, her background in property management, and the inception of Anequim.

[00:05:22] Gwenn's Journey: Transition from corporate America to entrepreneurship.

[00:10:45] Building Anequim: Challenges and milestones in creating a remote labor solution for property management.

[00:15:30] Leveraging Virtual Assistants: How Anequim utilizes virtual assistants from Mexico to revolutionize property management tasks.

[00:20:55] Personal Growth: Gwenn shares her personal growth journey and managing emotions in leadership.

[00:25:40] Industry Impact: The impact of Anequim on the property management industry and future trends.

[00:30:15] Advice for Entrepreneurs: Gwenn's advice for aspiring entrepreneurs in the property management sector.

[00:35:00] Q&A with Listeners: Live Q&A session with listeners asking Gwenn about her experiences and strategies.

[00:40:25] Conclusion: Closing remarks and how to connect with Gwenn Aspen for further insights.

📘 Newsletter https://muela.ck.page/profile 🌐 Website https://www.profitablepropertymanagement.com 🔵 https://www.facebook.com/PPMpodcast 📺 https://www.youtube.com/@profitablepropertymanagement

In this insightful episode of the Profitable Property Management Podcast, Jordan interviews Taylor Haas, the current Director of Operations at leading property management company Colorado Realty & Property Management. Taylor shares her journey from starting as a receptionist to climbing the ranks to a top leadership position, overcoming challenges, and driving innovation and growth within the company.

00:00:06 Introduction of Taylor Haas

00:00:25 Taylor's transition from receptionist to Director of Operations

00:01:33 Overcoming nepotism and earning her role

00:03:18 The secret behind the company's success

00:05:06 Daily responsibilities and innovation in operations

00:06:15 Communication and empathy as core policies

00:09:03 Handling staff feedback and improving processes

00:11:04 Performance reviews and maintaining high standards

00:13:01 Addressing noncompliance and nonperformance

00:15:34 Market dynamics and adjusting business strategies

00:19:34 Future aspirations for the business and personal growth

If you found value in today’s episode, don’t forget to subscribe to our podcast on Apple Podcasts, Spotify, or YouTube. Stay updated with the latest in property management and banking insights. For more resources and episodes, visit our Facebook Group. Share your thoughts and join the community!

🔗 https://www.coloradorpm.com

Linkedin https://www.linkedin.com/in/taylor-haas-3720b5138

00:00:00 - Introduction to Allison DiSarro and the theme of relational banking.

00:01:03 - The uncommon nature of personal relationships in banking.

00:10:14 - Evolution of banking services for property management.

00:15:17 - The critical role of compliance and trust account management.

00:24:21 - Navigating the challenges and opportunities of the PPP loans.

00:34:32 - The importance of specializing and knowing your niche.

00:43:10 - Final thoughts and advice for the younger self

If you found value in today’s episode, don’t forget to subscribe to our podcast on Apple Podcasts, Spotify, or YouTube. Stay updated with the latest in property management and banking insights. For more resources and episodes, visit our Facebook Group. Share your thoughts and join the community!

📘 Newsletter https://muela.ck.page/profile
🌐 Website https://www.profitablepropertymanagement.com
🔵 https://www.facebook.com/PPMpodcast
📺 https://www.youtube.com/@profitablepropertymanagement

In this insightful episode, host Jordan Muela talks with Mike Lautensack, the brains behind Del Val Realty and Property Management. Mike shares his journey from the early days of his business to its current success, discussing challenges, strategies, and insights into the property management industry.

[00:00:00] Intro
[00:00:43] Mike's Business Evolution and Growth

[00:02:00] Best and Worst Parts of Property Management

[00:03:05] Mike's Start in the Business and Early Challenges

[00:06:03] Business Expansion and Strategic Decisions

[00:10:22] Mike's Approach to Marketing and Growth

[00:15:59] Importance of Customer Testimonials

[00:19:14] Website Strategy and Conversion Tactics

[00:26:21] Content Strategy and Organic Traffic

[00:30:29] Advice to Younger Self and Business Outlook

[00:32:51] Mentorship and Influences in Business

📘 Book https://www.landlordsecretsbook.com
🌐 Website https://www.delvalproperty.com
🔗 Linkedin https://www.linkedin.com/in/michellautensack
🔵 https://www.facebook.com/delvalproperty/
📷 https://www.instagram.com/delvalproperty/

Don't forget to subscribe to the "Profitable Property Management Podcast" on Apple Podcasts, Spotify, and YouTube for more episodes like this. Stay updated with the latest in property management and gain valuable insights from industry experts. Subscribe now for additional content and insights!

Join host Jordan Muela in episode 194 of the Profitable Property Management Podcast, as we delve into the dynamic world of property management with industry veteran Chris Hermanski. From the early beginnings of his career to the present transition of his business, Chris shares invaluable insights on the challenges and triumphs of managing a successful property management firm.

Key Moments:

• 00:26 Introduction to Chris Hermanski
• 01:04 The Transition in Business Leadership
• 02:32 Managing Growth and Change in Property Management
• 04:22 The Challenges and Joys of the Business
• 06:22 The Importance of Delegation and Team Management
• 12:18 Navigating Low Points and Leveraging Technology
• 14:45 Adapting to Regulatory Changes in Property Management
• 18:44 Training and Onboarding New Property Managers
• 26:36 The Impact of Technology and Remote Team Members
• 28:53 Market Trends and Future Predictions

Don't forget to subscribe to the Profitable Property Management Podcast on Apple Podcast, Spotify, or YouTube for more insights and stories from leaders in the property management industry!

Service Star Realty: LeaseAZ.com

00:02 Overview of Service Star Realty's business
00:10 Leadership style and company culture
00:19 Early days of growth
00:23 Working with virtual assistants
00:27 Future growth plans
00:32 The power of focus and intention
00:37 Finding the right path for your business
00:43 Team member growth stories

If you enjoyed this episode, please subscribe on your favorite podcast platform or YouTube to get notified about new episodes with other industry experts. Leaving a review also helps spread the word so more property management professionals can benefit from this content.
https://www.youtube.com/@profitablepropertymanagement

In this episode, Kristen Lopez recounts her journey from wholesaling upstart to Business Development Manager and coaching in the PM Industry into a process pro. She discusses her property management path through RentWerx, RentScale, Rescover software, and finally launching her own company, PM PathBuilders. Kristen shares wisdom on optimizing processes, change management, metrics, working with salespeople, and how she turned her own process passion into a business.

00:00 - Kristen's Background and Entry into Property Management 00:42 - Kristen's Wholesaling Experience and Burnout

01:26 - Kristen's Pivot to Sales at RentWerx 02:59 - Kristen's Move to RentScale and Coaching Role 04:11 - Kristen's Stint at Discover Software 05:38 - Kristen Launching PM PathBuilders 10:52 - Process Documentation Decay Rates 12:34 - Typical State of Processes Before Working with Clients 13:04 - Benefits of Process Documentation 14:28 - Ideal Process Documentation Specificity 21:13 - Project Implementation and Change Management 23:33 - Order of Documenting Processes

34:13 - Setting Operational Metrics and Benchmarks

40:27 Outsourcing Maintenance Coordination 41:00 - Having Her Own Documented Processes 42:20 - Salespeople Wanting Structure and Processes 47:12 - Getting Out of Feeling Trapped

PMPathBuilders: pmpathbuilders.com

Grace from Findigs joins host Jordan to discuss improving the rental application experience. They cover Grace's background, what attracted her to startups and proptech, problems with historical rental applications, and how Findigs is addressing those issues.

00:00 - Introductions

00:22 - Grace discusses her background and what inspired her to join Findigs

02:00 - Grace talks about what she loves about startups

03:28 - Discussion of early startup team members needing to be comfortable with uncertainty

05:00 - Comparing companies as families vs. sports teams

07:38 - Importance of trust between departments at startups

09:55 - Grace explains problems she experienced with rental applications

17:05 - Grace talks about the type of startups she is attracted to long-term

18:15 - Discussion of problems with historical rental applications

22:34 - Why solutions like Findigs are appearing now

25:39 - Findigs analysis to prevent fraudulent documents

31:36 - Direct integrations Findigs has with property management software

With rental applications being a renter's first impression of a property company, Findigs aims to make the process easy, transparent and secure for applicants. Tune in to hear Grace's insights on the future of rental apps!

Findigs - findigs.com

The Profitable Property Management Podcast - profitablepropertymanagement.com

LeadSimple - LeadSimple.com

00:48 - Getting into property management via 8 houses in 1979 as a new real estate agent

11:00 - Forming initial partnership company, Sigma Delta Property Management

16:23 - Joining the NARPM board in 1992 and spearheading massive membership growth

26:22 - Splitting partnership company in half to reform his own company, Home Point

36:00 - Selling Home Point to HomeRiver in 2017, staying for transition before joining acquisitions

HRG Link: homeriver.com

Subscribe on your favorite podcast platform or my YouTube channel for more property management content and interviews with industry leaders.

In this episode of The Profitable Property Management Podcast, host Jordan Muela has an informal discussion with Peter Lohmann and Wolf Croskey. They talk about Peter and Wolf's new venture called Crane, a community for growth-oriented property managers looking to take their businesses to the next level.

Peter Lohmann: Co-founder of Crane community, runs a sizable property management company RL Property Managment https://rlpmg.com

Wolf Croskey: Co-founder of Crane community, also an active property manager, How's My Rental, https://howsmyrental.co

Resource Links🔗

Crane Community: https://www.joincrane.co
Peter's Newsletter https://peter.beehiiv.com/subscribe

⏱️ Timestamps:

00:02:06 - Origin story of Crane community 

00:03:13 - Crane Community

00:17:28 - Finding fulfillment vs chasing scale in property management

00:27:43 - Leadership Styles with Staff

00:35:11 - Observing LeadSimple's team as an insider 

00:41:58 - Vendor Customer Relationships

00:47:57 - Property management's core issue isn't a technology problem

Subscribe to the podcast or Jordan Muela's YouTube channel for more content and conversations. You can connect with Jordan and the community on social media or visit https://www.profitablepropertymanagement.com for more information and resources.

📣

If you found value in the conversation, please consider subscribing and following the show on your favorite podcast app. Leaving a rating and review also helps spread the word to other property managers who may benefit from the discussion.

Topics/Guest and Resources:

• Guest: Thad Tarkington, Co-Founder & CEO of Second Nature
• Industry changes over the past decade - increased professionalization, new solutions & awareness
• Regulation - the need for transparency, accountability and resident choice
• Tailoring resident benefits & services to solve problems for properties
• Integrations between property management software
• Managing stress and finding meaning in your work

Second Nature https://www.secondnature.com

https://www.linkedin.com/in/ttarkington

https://www.profitablepropertymanagement.com

Key Moments:

2:20 - Thad provides background on himself and Second Nature

14:17 - How the industry has progressed over the past decade

29:04 - Solving highly emotional resident issues like pest control

31:24 - Designing a flexible system for residents to customize services

42:34 - Jordan's view that stress comes from wanting things to be different

47:51 - Thad on finding personal fulfillment and advancing the industry

Get access to the video version of this podcast episode and subscribe for additional content on property management strategies and insights by Jordan and guests by subscribing on our YouTube channel. Search Profitable Property Management Podcast on YouTube to find us and join!

In this episode of the Profitable Property Management Podcast, host Jordan sits down with Luke Street to discuss his background and experiences in the property management industry. They talk about Luke's journey into property management, his decision to transition away from short-term rentals to focus on long-term rentals, optimizing his business for profitability and quality of life, the role of technology and integrations, and his vision for the future of his business.

Topics Discussed:

• Getting into property management after college during the 2008 financial crisis
• Purchasing a property management company during the BP oil spill payouts
• Growing to 700 doors then transitioning to focus on quality over quantity
• Shifting to long-term rentals and away from short-term due to burnout
• Utilizing technology like Rent Manager to increase efficiency
• Achieving work-life balance with a 40 hour work week
• Aiming to get the business to 1,000 doors then step back
• Defining success based on profitability and purpose rather than rapid growth

Resources Mentioned:

Main Street Property Management Group - https://www.forrentpensacola.com

Rent Manager - https://www.rentmanager.com

Profit Coach business consulting - https://www.pmprofitcoach.com

LeadSimple - https://www.leadsimple.com

Key Moments:

15:42 - On shifting focus from door count to profitability per door

23:49 - On achieving work-life balance through efficiency

31:10 - On Rent Manager's integrations capabilities

38:09 - On wish he had focused on client quality from the very beginning

41:00 - On business goals of getting to 1,000 doors then pulling back

43:04 - On not projecting one's own goals and definition of success onto others

If you enjoyed this episode, be sure to subscribe to the Profitable Property Management Podcast on YouTube for more content and insights from Jordan and guests of the show.

Jordan interviews Yoni Schmidt, VP of Sales at KeyRenter Property Management, about leading sales teams and driving growth across multiple property management markets. They discuss finding and developing successful salespeople, lead generation tactics, communicating effectively with prospective clients, Yoni's ramp from 0 to 600 doors in Oklahoma City, and more.

Key Moments

The importance of understanding ROI, systems and alignment of incentives to build trust with owners (6:52)

Tactics for adding value to referral partners like real estate agents (13:44)

Guidance on ramp up time and expectations for new BDMs (20:19)

Getting an 80% response rate increase to initial outreach texts by tweaking the messaging (29:32)

Currently at 2,600 doors spread across 4 markets, with 700 doors in OKC which launched just 3 years ago (32:18)

For additional content, subscribe or go to The Profitable Property Management Podcast website by visiting www.profitablepropertymanagement.com to access a growing library of videos related to scaling your property management company.

In this episode of the Profitable Property Management Podcast, hosts Jordan Muela and Jeremy Pound discuss strategies for driving growth in the residential property management industry. They cover topics like lead generation, forecasting, goal-setting, and investing in company culture.

Topics

• Lead generation strategies: inbound, outbound, referral marketing
• Setting realistic yet ambitious growth goals
• The importance of forecasting and goal-setting
• Investing in company culture and employees
• Celebrating top operators in the industry
• Removing friction to enable creation and growth

Guest:
Jeremy Pound - Sales coach and co-founder of RentScale and This Week in Property Management
Rentscale.com
Salesmastery.live

Key Moments:

• The importance of enjoying the sales and marketing strategies you pursue based on your strengths and temperament (12:25)
• Leaning financially into growth goals and ambitions (20:04)
• Mastermind groups forming among roles like operations managers and maintenance coordinators (33:07)
• Setting growth goals based on how much "strain" you are willing to take on (39:18)
• Origins of Jeremy's idea for a property management magazine (43:15)
• How to subscribe to the Strategic Property Management magazine and podcast (49:54)

Be sure to subscribe to This Week in Property Management on YouTube for more great content and insights from Jordan and Jeremy!

In this episode of Profitable Property Management, Jordan talks to Lior Abramovitch from Blanket Homes about their new technology to help property managers combat churn and retain properties in their portfolios.

Topics and Guests

Guest: Lior Abramovitch, founder of Blanket Homes

Topics discussed:

The problem of churn in property management and losing revenue from properties leaving the portfolio

Why property managers often don't capture sales even though they have broker licenses

How Blanket's platform enables internal sales within a property manager's portfolio to retain properties

Key features of Blanket's platform: marketplace, investor dashboard, data integrations

Benefits to property managers including increased revenue, visibility into portfolio performance, automated communications to owners

Operational details on how Blanket's brokerage services work with or without the property manager's involvement

Macroeconomic trends in real estate and opportunities for property managers

Lior's background in real estate investing and technology

Links and Resources:
Blanket Homes website - https://www.blankethomes.com
The Profitable Property Management Podcast - www.profitablepropertymanagement.com

Key Moments:

Many property managers experience churn rates of 30-35% annually, representing huge revenue loss (2:35)

Biggest driver of churn is owners selling properties, but most property managers don't capture those sales (3:17)

Blanket's platform enables internal sales so properties stay in the PM's portfolio (7:02)

Main benefit to PMs is retaining properties to grow their portfolio and revenue (14:21)

Blanket handles communications to owners like emails about sales opportunities (12:51)

PMs can choose their level of involvement: Blanket can represent transactions or PM can be the broker (15:15)

Now is a challenging but opportunistic time for real estate investors and property managers (27:23)

In this episode of Profitable Property Management, Jordan interviews Todd Ortscheid, property management expert and consultant. They discuss Todd's journey in the industry, best practices for systematizing and automating property management processes, hiring and managing staff, industry trends, and more.

Key Topics Discussed:

• Todd's background and transition into consulting
• The benefits and challenges of consulting
• Qualifying good consulting clients
• The hours required to build efficient processes
• Property management software options
• Integrations for automation
• Getting team buy-in on using systems
• Creating effective processes and checklists
• Gathering staff feedback on processes
• Setting client expectations for automation
• Hiring slowly and firing quickly
• Personality testing for putting people in the right roles
• Handling difficult conversations and conflict
• Maintaining community and transparency as the industry grows

Relevant Links:

• PM Assist: https://www.pmassist.net/
• Revolution Rental Management: https://www.revolutionrentalmanagement.com
• Thinking Fast and Slow by Daniel Kahneman: https://www.amazon.com/Thinking-Fast-Slow-Daniel-Kahneman/dp/0374533555
• Profit Coach: https://profitcoach.com/
• RentScale: https://rentscale.com

Key Moments:

4:34 - Trying different systems before landing on LeadSimple

21:05 - Estimating hours required to build efficient processes

37:58 - The importance of personality testing in hiring

44:43 - Valuing honesty and authenticity in business

48:13 - The potential impact of creating industry standards

Subscribe on YouTube for Additional Content:

If you enjoyed this episode, be sure to subscribe to Profitable Property Management on YouTube. There you’ll find videos and further insights to help take your rental business to the next level.

In this episode of Profitable Property Management, host Jordan talks with operations expert Kelli Segreto about her unique career journey and insights into multifamily vs single family management. They discuss best practices around creating standardized operating procedures, getting staff buy-in on new technology, building fee-capturing processes, and obtaining owner approvals. Kelli also provides perspective on useful versus overkill automation and the future of integrated property management software.

[00:01:00] Kelli shares her background starting in property management as a contractor

[00:02:30] Kelli compares single family versus multifamily management

[00:08:00] They discuss incentives and optimizing for resident experience

[00:16:15] Kelli talks about policies to drive owner-PM alignment

[00:21:15] Approaches for handling owner maintenance requests

[00:33:10] Kelli discusses the value of standardized, digitized processes

[00:44:00] Perspective on useful versus overkill automation

[00:55:30] Kelli shares her vision for integrated property management software

Kelli Segreto's website: https://ksegretto.com
We hope you enjoyed this episode! Be sure to subscribe on your favorite podcast platform to get new episodes as soon as they release.

In this episode of The Profitable Property Management Podcast, host Jordan Muela has an in-depth discussion with Ben Sencenbaugh, founder of Realty Medics, about growing his property management company over the past 10 years before a recent acquisition. They cover Ben's journey from starting with just 200 doors to now managing over 1600, implementing systems and processes, lessons learned along the way, work/life balance as an entrepreneur, and finding the right buyer to acquire his business.

Topics and Guests

• Ben Sencenbaugh, Founder of Realty Medics
• Growing a property management business over 10 years
• Implementing systems and processes
• Using marketing tactics like radio and direct mail
• Maintaining profitability while scaling a business
• Selling a property management company
• Change management and leading teams
• Achieving work/life balance as an entrepreneur
• Finding the right buyer for an acquisition

Relevant Links and Resources

• Realty Medics - https://realtymedics.com/
• Profitable Property Management Podcast YouTube Channel - https://www.youtube.com/@profitablepropertymanagement/
• LeadSimple Software - https://leadsimple.com/
• Danny Craig, Profit Coach - https://profitcoach.com/
• Jeremy Pound, RentScale - https://www.RentScale.com/

Key Moments

00:02:32 Ben shares the story of growing from 200 to 1650 doors in 10 years

00:07:36 Implementing Podio in 2016 to organize processes

00:12:18 Focusing on foreclosures and rehabs in the early years

00:17:28 Starting radio ads and direct mail campaigns

00:26:26 Bringing on Pam Kawasaki to refine branding and messaging

00:31:08 Ben talks about his ability to build customized processes and software

00:34:46 Starting with automating the renewal process first

00:39:54 Sitting with employees to solve issues with new systems

00:45:44 Implementing a customer service call center for incoming calls

01:06:41 Not having a defined "end game" but being open to acquisition

01:12:24 Learning about planning the "way down" after a sale

01:16:33 Seeking an acquirer that would be the right fit to take care of staff

For more content like this, be sure to subscribe to the Profitable Property Management Podcast YouTube channel. You'll find videos of full podcast episodes with Jordan Muela and other great guests from the industry.

In this episode of the Profitable Property Management Podcast, host Jordan Muela is joined by entrepreneur Sarah Durbin to discuss her journey from door-to-door sales to building a property management empire starting at just 18 years old.

Topics and Guests:

• Sarah Durbin - Property management entrepreneur
• Transitioning from door-to-door sales to property management
• Scaling a property management business from a small town
• Centralizing back office systems for multi-market expansion
• Training, empowering, and getting the most from your staff
• Dangers of DIY landlords making emotional decisions
• Rebuilding after selling a business amidst personal tragedy

Key Moments:

• Started door-to-door sales offices at 18
• Learning curve from small to big market
• Centralizing ops with multi-market expansion
• Sold businesses after family tragedy
• Wants property managers seen as professionals

Relevant Links:

• Sarah's website: www.sarahdurbin.com
• Profitable Property Management Podcast: https://www.profitablepropertymanagement.com

If you enjoyed this episode, make sure to subscribe to the Profitable Property Management Podcast YouTube channel. You'll get access to video versions of each episode plus exclusive content only available on YouTube!

In this episode of Profitable Property Management, host Jordan Muela is joined by Chuck Hattemer, Co-Founder of Poplar Homes, to discuss the journey of building and scaling their proptech company over 9 years.

Topics Discussed:

• Origin story of Poplar Homes and early challenges with product-market fit
• Pivoting to focus more on operations and building out scalable processes
• Taking a measured approach to M&A vs raising lots of capital
• The importance of preserving local expertise through acquisitions
• Their vision for creating branded digital experiences for owners and renters
• How Poplar thinks about expanding into new markets
• Navigating differing regulatory environments across states
• Perspective on role of proptech in the future of real estate

If you want to hear the inside scoop from a successful proptech founder, don't miss this episode!

Make sure to like 👍 this video and subscribe 🔔 to the channel for more insightful conversations!

Topics and Guests:
• Marco Nelson, Founder & CEO of RentCheck
Topics Discussed:
• Background on Marco & RentCheck
• Bridging communication gaps between property managers & tenants
• Enabling resident self-inspections
• Building product-market fit
• Culture, leadership principles, and staying curious as you scale
• Changes in capital markets and startup fundraising
• Dangers of overvalued startup valuations
• Marco’s motivations as an entrepreneur
• Balancing intensity of startup life

Subscribe on your favorite Podcast Platform for More Content:
Don't forget to subscribe on YouTube for more insightful founder interviews and property management content!

Serial entrepreneur Benton Cotter joins us to share his journey scaling multiple property management companies from 100 to 4000+ units. Gain unique perspectives on centralization, integration, company culture, competing with large platforms, and more.

Key Moments:

• Getting started in property management
• Rapid growth through digital marketing
• The portfolio manager model
• Lessons on centralization
• Managing regulations across markets
• Integrating after a tech company acquisition
• Current M&A trends in property management
• Exiting a company after 1 year
• New partnership focused on service

Don't miss future episodes with Benton and other industry experts! 

For more thought-provoking discussions and insights, subscribe to our YouTube channel. We'd love to hear your thoughts on the episode, so please leave a comment or review!

https://www.youtube.com/@profitablepropertymanagement

In this episode, Jordan provides an in-depth analysis of mergers, acquisitions, and venture capital in the property management industry. He discusses the recent cycle of rollups and outside capital entering the space, explaining why standardizing complex property management operations has proven difficult. Jordan contrasts the venture capital versus value investing mindsets, arguing that cashflow-focused deals often fare better than those emphasizing big revenue promises. He also highlights the knowledge asymmetry that exists between experienced property managers and outside capital pursing deals in the space.

Key Moments:

• The recent cycle of capital and rollups in property management 
• The challenges of standardizing complex operations across different property types
• Why venture capital has struggled to generate standout returns in residential property management 
• The difference between cashflow valuation versus revenue multiples 
• The knowledge asymmetry between seasoned property managers and outside capital 

If you enjoyed this episode, don't forget to subscribe to the Profitable Property Management Podcast on your favorite podcasting platform. For more thought-provoking discussions and insights, subscribe to our YouTube channel. We'd love to hear your thoughts on the episode, so please leave a comment or review!

More episodes of The Profitable Property Management Podcast:

https://www.youtube.com/@profitablepropertymanagement

Episode Overview:

Jordan joins us to discuss the power of handling customer complaints effectively. He introduces us to the concept of CCR (Complaint, Contribution, Request), a method that transforms complaints into possibilities. Jordan shares his insights on how to use complaints as a tool to improve services and build stronger relationships with customers.

Key Moments:

• Understanding the concept of CCR (Complaint, Contribution, Request)
• How to effectively handle customer complaints 
• Real-life examples of transforming complaints into opportunities 
• The impact of CCR on business growth and customer relationships 

If you enjoyed this episode, don't forget to subscribe to our YouTube channel for additional content. 

https://www.youtube.com/@profitablepropertymanagement

In this episode of the Profitable Property Management Podcast Jordan shares his unique perspective on the concept of "Infinite Games" and how it applies to the workplace and our personal lives.

Key Moments:
 • The concept of "Infinite Games" and how it applies to the workplace and our personal lives.
 • Insights on how the journey towards a goal can lead to personal and professional growth.
 • Importance of commitment in achieving goals and how it can lead to personal transformation.
 • The importance of quality relationships at work and how they contribute to a fulfilling career.

If you enjoyed this episode, don't forget to subscribe to the Profitable Property Management Podcast on your favorite podcasting platform. For more thought-provoking discussions and insights, subscribe to our YouTube channel. We'd love to hear your thoughts on the episode, so please leave a comment or review!
More episodes of The Profitable Property Management Podcast:
https://www.youtube.com/@profitablepropertymanagement

In this solo episode, Jordan Muela dives into the critical concept of personal agency - the power each of us has to influence outcomes and events through our choices and actions. He explores how adopting a high agency mindset is key to achieving goals, overcoming obstacles, and creating the life you want.

Topics Discussed: 

• The difference between feeling you have agency vs. feeling like things are happening to you (00:00:45 - 00:01:42)
• Why believing you have agency is a choice and mental "exercise" (00:01:44 - 00:02:13)
• Where lack of agency shows up: conversations with team members, complaining vs solving problems (00:02:13 - 00:04:19)
• The importance of curiosity not judgment when faced with low agency attitudes (00:04:19 - 00:05:27)
• You always have a choice - even if it's difficult or painful in the moment (00:05:27 - 00:07:27)
• Getting clear on your vision to justify the price of agency (00:07:27 - 00:08:18)
• Daily practice of flexing your agency "muscle" (00:08:18 - 00:09:36)

Resources:

More episodes of The Profitable Property Management Podcast: https://www.youtube.com/@profitablepropertymanagement

Subscribe on YouTube for more content:

Don't miss future episodes - subscribe to Jordan's YouTube channel via the link above for more great content aimed at helping you build profitable systems in your business and life!

In this episode of The Profitable Property Management Podcast, host Jordan Muela interviews Maranda Hunnicutt, owner of Foothills Property Management based in Anderson, SC. They discuss Maranda's journey to building her business, company culture, integrating technology, and balancing entrepreneurship with motherhood.

Topics and Guests

• Maranda Hunnicutt, Owner of Foothills Property Management
• Getting established as a young, female entrepreneur ([00:02:12])
• Pushing through failures on the path to success ([00:05:20])
• Developing company culture and investing in employees ([00:08:30])
• Integrating technology stack for efficiency gains ([00:23:01])
• Finding balance as a female entrepreneur and mom ([00:41:29])

Resources

• Foothills Property Management: https://www.foothillspm.com
• Profitable Property Management Podcast: https://propertymanagementpodcast.com

Subscribe on YouTube for More Content

Don't miss future episodes - subscribe to the Profitable Property Management Podcast YouTube channel to get access to video versions of episodes, special guest interviews, conference coverage and more: https://youtube.com/c/PropertyManagementPodcast

Subscribe to The Profitable Property Management Podcast to gain valuable insights and strategies for running a successful property management business. Stay updated on the latest episodes and learn from industry experts like Bradley Johnson. Don't miss out on the opportunity to grow your business and increase profitability.

Join us as David Borden, a seasoned entrepreneur, shares his journey from the military to mastering property management. Learn from his experiences with RentClicks.com and his current venture, RentVine. Tune in for insights on the future of rental properties and tips on scaling your business.

Subscribe to the Profitable Property Management Podcast to gain valuable insights and strategies for growing your property management business. Don't miss out on future episodes filled with expert interviews and actionable tips. Subscribe now on your favorite podcast platform.

Topics Discussed:

• Carla's transition from real estate to property management
• The importance of passion and determination in overcoming challenges
• Carla's involvement with real property management organizations in the U.S.
• The unique opportunity for growth in the Canadian market
• The need to elevate the property management profession in Canada
• Differences between the Canadian and U.S. property management markets

Subscribe to The Profitable Property Management Podcast to get access to more episodes featuring industry experts and valuable insights on property management.
Don't miss out on the opportunity to grow your property management business and increase your profitability.

In this episode of The Profitable Property Management Podcast, host Jordan Muela and special guest Corey Bohner discuss the challenges of dealing with tenants in property management. They explore how to cultivate healthy and functional tenant relationships that serve business goals and objectives.

Throughout the episode, Jordan and Corey provide valuable insights and strategies for dealing with difficult tenants and cultivating healthy tenant relationships in property management.

Don't miss out on this informative and engaging episode of The Profitable Property Management Podcast. Subscribe to the podcast, and sign up for the newsletter for more updates on property management strategies and insights.

In this episode of the Profitable Property Management Podcast, host Jordan Muela interviews Peter Mckenzie from Rincon Property Management. Peter shares his journey as a serial entrepreneur and how he backed into property management. He also talks about the challenges of leaving a secure job to pursue entrepreneurship and the importance of surrounding yourself with good people. Peter discusses his approach to team management and how he invests in marketing to grow his business. He also talks about the challenges of being an accidental landlord and how his podcast, The Accidental Landlord, helps educate and connect professionals who serve this market. Tune in to learn how Peter's unique background and hustle mentality have helped him succeed in the property management industry.

In this episode, Jordan Muela welcomes guest Daniel Craig to discuss various aspects of entrepreneurship, personal growth, and business success. They cover topics such as the importance of clarity and understanding the baseline before making changes, using self-reported data versus automated data, and the potential leverage that can come from investing in the development of team members. Danny shares his belief that the purpose of business is to create a passive residual income, separate from nonprofit community work, and emphasizes the importance of becoming a new person and embracing difficulty in the struggle of entrepreneurship. Overall, the conversation offers a unique perspective on the role of finances in entrepreneurship and creating something bigger than just making money.

In this podcast episode, we sit down with successful property manager, Karen Jordan. Karen shares her journey, from the highs,to the lows, and everything in-between. From creating a balanced environment in the workplace to fostering successful business partnerships and instilling positive work culture, Karen provides practical insights that every budding Property Management should hear.

Throughout the episode, Karen also emphasizes the power of innovating leadership and growth in the team, with the challenges and fears of scaling up a business. So, if you're an aspiring entrepreneur, a business leader, or anyone interested in business growth and leadership in the property management industry, this is a must-tune in episode.

Jeff Pepperney is top notch. If you're striving to be an all around successful CEO, in property management or not, then this is one to listen to. 

Jeff is extremely knowledgeable about the industry and has his values in the right place. He is the embodiment of a solid leader and that shows in his success and the general respect people have for him in the property management world.

"Continue to work on your self education, because we always want to grow and grow and grow in a leadership capability and it's important to take care of your people." - Jeff Pepperney

- Jeff on Facebook: https://www.linkedin.com/in/jeff-pepperney-cfe-863bb327/ 

-  Real Property Management: https://www.realpropertymgt.com/ 

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here: https://bit.ly/3BXS9da

Trent Ratliff is a colorful character who adds a lot of depth and joy to this industry. His number one value in people is showing that you care, and he leads by example.

We need more leaders like him to create change for the better within the property management industry, and all have something to learn when it comes to Trents dedication and heart.

"What makes a good property manager is someone who doesn't take things personally, is willing to make concessions, thinks fast and doesn't get too high or too low." - Trent Ratliff

Connect with Trent on LinkedIn: https://www.linkedin.com/in/trent-ratliff-49945b16/

All 3 Realty: https://www.all3realty.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here
https://bit.ly/3BXS9da

Blakely Hughes knows what it's like to start from scratch and climb your way to the top. He talks about his experiences with mentorship, finances and the constant ability for growth.

We dive into passions and the implementation of automation, as well as always searching for the best in your employees. This one is full of lessons you won't want to miss.

"If I were to start over with anything, I would say to start with the numbers and make sure they're clean. If you know your finances then you know everything." - Blakely Hughes

Blakely's LinkedIn: https://www.linkedin.com/in/blakely-hughes-88667a40/

Nest Finders Website: https://www.nestfinders.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.
https://bit.ly/3BXS9da

Jen Ruelens is a power house all around, and at the end of the day she is going to get the job done and done well.

She has an established insight into risk vs. reward in business and how that impacts your company vision. We also touch on topics such as affordable housing and the tenant and landlord relationship.

The takeaways here are endless!

"I've learned a lot and luckily I think I'm worth betting on." - Jennifer Ruelens

- Jennifer's LinkedIn: https://www.linkedin.com/in/jenniferruelens/

- One Focus Websie: https://www.onefocuspm.com/

- Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:
https://bit.ly/3BXS9da

You won't find too many others out there with as much heart as Nate Tew. He stresses the need to discover your employees skills and lean in where they're the strongest, as well as the importance of creating your company values around your goals.

Listen in as we cover all the ins and outs of growing in a leadership role and how having a vision for your future should be a company wide discussion in order to reach success.

"When I think about myself and my ability to lead, it's really about working with the other people in the organization and leveraging their talents and skills." - Nate Tew

Nate's LinkedIn: https://www.linkedin.com/in/nate-tew-a189a249/

Keyrenter: https://keyrenter.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:
https://bit.ly/3BXS9da

From owning a business to planning PMM Con Brad Larson does it all. We dive into leadership style and best practices for upping your business game. As well as taking a look into all of the ins and outs that go into planning an event on the scale of PMM Con.

Brad touches on the importance of vendor relations and how finding the right fit for your business takes time, but will make all the difference when it comes to your success.

You won't want to miss this one!

"Where people learn the most is talking to the vendors." - Brad Larson

Connect with Brad on LinkedIn: https://www.linkedin.com/in/rentwerxbrad/

Check out Rentwerx: https://www.rentwerx.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:
https://bit.ly/3BXS9da

Stacey Salyer is a Boss. She knows what it means to work hard for what she wants and not let anything get in her way. She shares her viewpoints on remote workers and the importance of creating a strong and supported workforce.

Her story is inspirational and shows us that what we see on the outside is only surface deep. So sit back, listen and learn from one of the best in the business.

"I think it's really important that when you're creating a team, you look at the positions and fill it with the most talented people." - Stacey Salyer

Stacey Salyer's LinkedIn: https://www.linkedin.com/in/stacey-salyer-39254012/

Check out PURE: https://www.purepm.co/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

Sam Shwetz is all about good leadership and it's refreshing. We discuss all the different aspects of being a good leader from caring for your employees on a deeper level to prioritizing decision making tasks.

We also touch on the importance of giving space for mistakes and how that translates into giving space for Growth. Sam is paving the way for leaders in the industry with passion and determination.

"You have to give bandwidth for mistakes to happen, if you don't allow for any mistakes then that's a recipe for burnout." - Sam Shwetz

Connect with Sam Shwetz on LinkedIn: https://www.linkedin.com/in/samuelshwetz/

Check out Mesa Properties: https://www.mesaproperties.net/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here:
https://bit.ly/3BXS9da

Brian Phelt is a class act through and through. He trusts the process of putting in hard work and waiting for the payoff.

Listen in as we discuss the endless perks of being a part of the NARPM community and how the thing that can take you to the next level is opening yourself up to learning.

Just another chance to get great advice and wisdom from a rock solid business owner.

"Getting to be around people in NARPM and learn from them how to run a business and know your numbers has mad the biggest difference for me." - Brian Phelt

Brian's LinkedIn: https://www.linkedin.com/in/brian-phelt-4134b1b/

Brian's company site: https://www.forefrontpropertymanagement.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here: https://bit.ly/3BXS9da

Listen in to this very special episode to celebrate 10 years of LeadSimple. Chris and I have a candid conversation on how we got started and what got us to where we are today.

In the last 10 years we have grown past anything we could imagine when we started. So settle in and take it from us who have been there, done that and have no plans of stopping!

"When you're building a piece of software and considering multiple use cases at the same time forces you to dig deeper than you would if you tried to just focus on one problem." - Chris Berkompas

Chris Berkompas on Linkedin: https://www.linkedin.com/in/cberkompas/

LeadSimple Website: https://www.leadsimple.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

Zac Maurais is full of entrepreneur gold. From creating a food delivery service and selling it to H-E-B to starting his own property management platform he has done it all and frankly makes it look easy.

If you're looking to dive into the entrepreneur world then there's nobody better to learn from. So listen is as Zac talks about how he got his start and his growth over the years.

"To be a good manager is to figure out good frameworks that work for you and the organization." - Zac Maurais

Connect with Zac Maurais on Linkedin

Check out Sunroom Rentals

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Jenni is a champion from start to finish. Her mentality when it comes to running a business is employee first, because by taking care of them they in turn take care of the client.

Listen in as we cover the difference in residential vs. HOA property management and how to manage the family that is the NARPM community.

Whether you're new to property management or a veteran everyone's got something to learn from this episode.

"If you aren't willing to take one step back in order to eventually take ten steps forward then this isn't for you." - Jenni Utz

Jenni Utz on Linkedin: https://www.linkedin.com/in/jenniutz/

UTZ Property Management site: https://www.utzpm.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

If there's one word to describe Chuck Kelley it would be passionate. He's passionate about his business, his employees and his community.

Listen in as he talks through his journey in discovering that passion and how it was a huge game changer when it came to his business. From discovering the power of remote workers to respecting the space everyone needs to succeed,

There's nothing but gems in this one!

"I think what determines how successful a remote team member can be is based on how much you include them." - Chuck Kelley

Chuck Kelley's FB: https://www.facebook.com/ckelley27

Eclipse Property Management website: https://renteclipse.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Vision is key in this one. No matter the company size without vision you'll be lost. Landon talks about how letting himself become less of a realist and more of a dreamer has allowed him to expand his vision for Pest Share.

We also touch on what's truly important in running a business and that trust needs to be the platform for everything you build from.

Trust in yourself and in your employees that works both ways is ultimately a key to success.
 
"Work less and lean in more to the people and things important to you and you will be more successful." - Landon Cooley

Connect with Landon Cooley on LinkedIn

Check out Pest Share

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

We dive in to all things automation in this one, as well as giving you an insight into the partnership between AppFolio and LeadSimple.

Matthew talks about his start in AppFolio and how they've changed since then and plan to change in the future. He also touches on the new wave of people entering the workforce and how that will increase automation tenfold.

"We describe millennials as lazy, but I think they just don't like doing work that they know can be automated " - Matthew Kaddatz

- Matthew's Linkedin: https://www.linkedin.com/in/matthewkaddatz/

- AppFolio: https://www.appfolioinc.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Lisa Wise is a champion of her community and her company. We talk about navigating through the pandemic and the sacrifices she made so her employees didn't have to.

She dives into the unique level of trust they have a Nest and how giving your employees the freedom to be themselves always has positive impacts. 

The mentality at Nest is different than many other property management companies and it shows. If you're looking to change the norm then this is the one for you. 

"I trust my team to do their best work, and then I step back." - Lisa Wise

• Visit: https://meetlisawise.com/ 
• Nest DC: https://www.nest-dc.com/ 

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

The only way to grow is to expand your comfort zone and the only way to do that is to step out of it. Andrew talks about the wins you get by stepping out of your comfort zone and how that's where the magic happens.

Learn to make friends with your competitors, where you can help lift up your industry and how to move past your discomfort to reach your goals. This one's a winner.

"Clients really want good service and good data. And if we can do that then we can solve their problems." - Andrew Propst

- Andrew's LinkedIn: https://www.linkedin.com/in/andrew-propst-38073411/

- HomeRiver Group: https://www.homeriver.com/property-management

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Incase the merger between The Dodson Companies and Evernest hasn't been on your radar, then this is the one for you. Duke and Matthew give us an inside look into the nitty gritty of merging companies as well as flash back to the early days of each company.

They touch on their struggles and what they needed to overcome in order to succeed personally and professionally. This one is full of golden nuggets and vulnerability, listen in and take a peek behind the curtain.

"Things are happening at a rate way faster than we ever thought possible." - Matthew Whitaker + Duke Dodson

- Duke on Facebook:
 https://www.linkedin.com/in/duke-dodson-73b5986/

- Visit:
https://www.evernest.co/
https://www.dodson-companies.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Understanding the evolution of business is key and Jayson happens to be a pro at it!

When operating a business you need to know that your goals now will grow and evolve and may be unrecognizable in a year and that's all part of progress. Sometimes that includes letting go of a goal that once seemed so important in order to focus on the bigger picture.

Listen in as we dive into the rapidly changing game that is property management.

"You have to have some kind of organizational schedule to be able to understand the complexity that each department has or at least have someone that you trust to help run them or you're just going to run out of bandwidth yourself." - Jayson Yoss

- Jayson's Linkedin: https://www.linkedin.com/in/jayson-yoss-6293217/

- GoldenWest Management.: https://www.goldenwestmanagement.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

In this episode we dive into all the ins and outs of buying a property management business. Thomas walks us through his process of jumping in as a new owner of a pre existing business. 

Listen in as we explore the successes the setbacks and the emerging goals of a growing company, this is one you won't want to miss.

"Most of your time is going to be spent mowing lawns, fixing appliances, etc. you need to charge and charge right for maintenance." - Thomas Talbert

• Thomas on Linkedin: https://www.linkedin.com/in/thomas-talbert-0a24b1160/ 
• Prime Properties Management: https://primepropertiesaustin.com/ 
• Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

You only get value when you give value, and you can only give value if you push yourself to be better each day.

Increasing your value comes from facing challenges in your personal and professional life. You have to learn to take those challenges head on and not let them control your trajectory.

And Rodney is the King of learning to work with the trajectory of life instead of against it.

"Add value where you can and be intentional about it." - Rodney Fentress

- Rodney on LinkedIn: https://www.linkedin.com/in/rodney-fentress-mrp-b87a8b49/

- Keyrenter Property Management Hampton Roads: https://keyrenterhamptonroads.com/

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One thing about the property management world that is so special, is the amount of shared knowledge and the relationships you build with other vendors and companies in the space. 

Even competing companies make friends. It's a world where everyone can relate on the sacrifices that needed to be made and all of the intricacies needed to survive.

Mat Zalk talks about the importance of vendor relations and how by nurturing those relationships you're nurturing your own business.

• "Your vendor network is your life blood. Treat them well and they will do the same to you." - Mat Zalk 
• Mat on LinkedIn: https://www.linkedin.com/in/mat-zalk-b140b12a/ 
• Keyrenter Tulsa: https://keyrentertulsa.com/ 

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Being an aggressive entrepreneur means you need to know how to manage your ambition. You need grit and determination, but you also need to recognize when things aren't working and be open to change.

Jared elaborates on how to discover your goals and how not to limit your beliefs in order to achieve your goals. He also touches on as an owner it's also important to recognize your strengths and then hire for your weaknesses.

Not many out there have more passion and perseverance than this guy!

"One of our principals is 'Get shit done'." - Jared Kott

- Jared on LinkedIn: https://www.linkedin.com/in/jared-kott-8b781493/

- Marblestone Property Group: https://www.mpghousing.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

The amount of knowledge he shares in this episode is priceless, so take out a pen and paper and be prepared to write down some gems.

"Never stop learning." - Michael McCreary

- Michael on Facebook: https://www.facebook.com/michaelmccrearycpm

- McCreary Realty: https://www.mccrearyrealty.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Chucks recipe for success?

Start with technology, add in the people, then put in the work.

Doing so has allowed the focus of Poplar homes to be solely on the experience for both renters and owners. So much so that they have been able to set up programs to turn renters into homeowners and homeowners into property investors.

Chuck Hattemer has his sights set high and shows no signs of stopping.

"We came from the renter experience first, and spent a lot of time focusing on the renter experience, but looking back it's important to make clear that the owner is your primary customer first and foremost" - Chuck Hattemer

- Chuck's LinkedIn: https://www.linkedin.com/in/charleshattemer/

- Poplar: https://www.poplarhomes.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Building relationships is what it's all about and they aren't all person to person relationships, im talking about your relationship with your own business.

If you aren't happy in that relationship, is it worth it?

Brad and I deep dive into creating an environment in your business that makes room for happiness on both the employer and employee side. From balancing growth and profit, and discovering the importance of developing your business in a way that feeds your lifestyle not the other way around.

"If you can't find happiness running your own business how would you ever be happy as an employee?" - Brad Randall

- Brad's Facebook: https://www.linkedin.com/in/brad-randall-cpm-7208194/

- Welch Randall Real Estate: https://www.welchrandall.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

From sales to marketing to remote hiring, there's something for everyone in this one.

We touch on the importance of having the right people in the right seats, how you should never get bored in your business and achieving the impossible.

Learn the benefit of establishing cultural alignment and core values early in your business and sharing that message from the top down.

So listen in and gain valuable tips and tricks that can lead you to management success.

"Being able to help people make their business healthy and stand alone is what drives me." - Matthew Tringali

- Matthew on LinkedIn: https://www.linkedin.com/in/matthewtringali/

- BetterWho: https://betterwho.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Keeping it simple is what these guys are all about. They may have a small team, but they've had huge success.

Get an insight into what managing 500+ properties with a team of less than 10 people looks like. How dedication, the right mindset and aligned goals allow for maxed out efficiency. 

Access PM is proof that you don't need 5,000 doors and 100 employees to make big waves.

"If we're going to change something, it has to be something we can automate." - Access PM Group

 LinkedIn:
- https://www.linkedin.com/in/aaron-t-7985543a/   
- https://www.linkedin.com/in/justinbajema/
- https://www.linkedin.com/in/eddie-beekman-a31b0925/

- Access PM: https://www.accesspmgroup.com/

- Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

If you're thinking about diving into the property management world this one's for you. Devin talks navigating the ebbs and flows of the market and the value in having the ability to adapt.

Learn that making mistakes is inevitable, but they are the best lessons and learning opportunities we could ask for.

Trust the process, trust yourself and jump.

"If we make a mistake and it costs the owner money, we don't squabble over price, we go in and fix it, easy as that." - Devin Easterlin

• Devin's LinkedIn: www.linkedin.com/in/devin-easterlin-13760515/ 
• Sterling Johnston Real Estate: https://www.sterlingjohnstonre.com/
• Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

It's all about the journey in this one and being able to look back on your life and see the turning points that lead to where you are now. 

We touch on the importance of timing and saying goodbye to second guessing in order to push yourself forward.

We end on a discussing of our trek through the Grand Canyon and how sometimes being backed against a wall can result in magic.

This is one for the books.

"No matter how much you prepare, no matter what you do, you will fail without adjustments on the trial and people to help you along the way." - Randall Henderson

• Randall's LinkedIn: https://www.linkedin.com/in/randall-henderson-2884b88/ 
• Property Management Inc.: https://www.propertymanagementinc.com/

 Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Hiked the Grand Canyon? Check
Host a podcast? Check
Reality TV? Check

Mark Ainley has done it all and shows no signs of stopping.

Starting from the ground up he has built a business that's always one step ahead, proving that grit and determination ultimately lead to success.

"Part of the journey is not knowing where it's going to go" - Mark Ainley

-Mark's LinkedIn: https://www.linkedin.com/in/mark-ainley-216a007/

-GC Realty Investments: https://www.gcrealtyinc.com/

- Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

We dig deep in this one, touching on experiences that shape you, building a business from the ground up and taking on the responsibility of becoming the type of boss you want to be.

Being your employees cheerleader in the good times means nothing if you aren't there supporting them through the rough times.

"I don't want to hear about your biggest failure, everybody's going to lie about that anyway, what I want to hear about is, what are some of your biggest challenges and how did you get over them." - Matthew Tandy

- Matthew's LinkedIn:
https://www.linkedin.com/in/matthewtandy/

- Formatic: http://www.formaticpropertymanagement.com

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Marc is a trusted veteran when it comes to all things PM, having started in this industry in 1978 while still in high school.

There's no playbook in property management, so take it from a pro and learn the importance of knowing your worth and charging accordingly, the value of transparency, and that at the end of the day we're all making it up as we go.

"If you're thinking you're going to charge a premium level price, but not provide a premium level service, then you're going to fail" - Marc Cunningham

• Marc's LinkedIn: https://www.linkedin.com/in/marc-cunningham-0110108/ 
• Grace Property Management: https://www.rentgrace.com/ 

 Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Melissa started as an employee and ended up buying the business. Now, as President, she's committed to giving back to her community and her employees.

We touch on the importance of investing in your own business and how that allows you to elevate in an ever changing industry.

She stresses the need to always know your next step to adapt as nothing ever stays the same in property management.

"You're the property owner and you know what you want, but we're the professionals and we're in the industry every single day." - Melissa Sharone

- Melissa on Linkedin: https://www.linkedin.com/in/melissa-sharone-8a1001156/

- First Rate Property Management: https://www.boiseproperty.management/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

We explore the stressors within property management and how to know when to put yourself over your business.

Find out the balance needed for efficiency in the workplace and how that relates to establishing a sustainable lifestyle.

This game isn't for everyone, but Aaron is an A player who never makes excuses, and always finds a way to get the job done.

"Your team sees the most stress when they don't know what to do." - Aaron Robertson

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

There's nothing better than being able to evolve in business and Duke Dodson has done just that.

We shed light on the importance of revealing the long term plan to your employees and how to put your identity into the business.

The conversation turns to pros and cons of selling, knowing your competition and taking a crack at what's behind the current labor shortage.

"I probably work more than my peers that work 40 hour weeks, but I decide when that is and to me that's the ultimate." - Duke Dodson

Duke's LinkedIn: https://www.linkedin.com/in/duke-dodson-73b5986/

The Dodson Companies: https://www.dodsonpm.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Take a journey through Aaron's beginnings in property management, from managing 3 to 300 doors and learning to trust your instincts in the industry.

Get the inside scoop into managing staff, making smart calculated decisions and putting out fires, figuratively and literally. Also get a peak into the perks of DIY property flips vs. turnkey homes.

"Everything's fixable in homes, enough money, enough insurance coverage, everything's fixable in homes." - Aaron Cooper

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

The amount of process knowledge from this group of panelists is bar none – learn the ins and outs from the pros themselves.

Processes take time but are one of the most high leverage strategies you can pursue to improve the efficiency of your business and fast-track your growth.

Listen in and discover how to step up your game with processes.

- David's LinkedIn:
https://www.linkedin.com/in/davidjkerner/
- TouchPoint Property Management:
https://touchpointpropertymanagement.com/

- Paul's LinkedIn:
https://www.linkedin.com/in/paul-kankowski/
- Pure Property Management:
https://www.purepm.co/

- Matthew's LinkedIn:
https://www.linkedin.com/in/matthewtringali/
- Homevault Academy
https://www.linkedin.com/company/betterwho/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Sarah is the definition of 'big fish, small pond'. We dive into the complexities of being an active owner and viewing your team as family. Explore the importance of embracing your business from the inside out and that failure is just a stepping stone. Communication comes in many forms, and finding what works for you and your clients can make all the difference.

"We judge other people based on their actions, but then we judge ourselves based on our intentions." - Sarah Laidler

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here: https://bit.ly/3BXS9da

- Sarah on Facebook: https://www.facebook.com/sarah.laidler.5

- Accolade Properties: https://www.accolade-properties.com 
   https://www.facebook.com/AccoladeProperties

Listen in as I rewind the tape with Steve back to his start in the industry and his pursuit of generational entrepreneurship.

Discover the true potential of the people you hire and how they can be your primary asset, how the growth and success of your company is attributed to ever teammate involved, and why you should learn to lean into flexibility in order to break out of the status quo.

"The importance of people, that's what franchising is all about, you know, it's a family of people working together and building a brand so everyone can share off that success." - Steve Hart

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Paul Kankowski, Director of Systems & Operations at .

Prepare yourself.

Hardcore, process-minded Paul gets into the nitty gritty of automation, building resilient systems and processes.

Deep dive into the importance of reputation, building relationships and how creating solid systems and processes can make all the difference.

"Processes aren't something that you make and you shelf and they lie there. They're living breathing documents that are going to make your company better." - Paul Kankowski

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

Learn how keeping the creative juices flowing is just as much a mental game as dealing with burn out, and how pure passion for what you're doing can create a positive trend in all aspects of your business.

"I remember somebody told me, for public speaking... if you ever get an opportunity to speak, whatever it may be, without hesitation say yes." - Thad Tarkington

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Uncover the importance of setting a standard of excellence and living up to it as well as smiling and saying "I love you" in business.

"If you smile while you communicate, you'll communicate differently." - Phil Owen

"Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here."

Can we take the heat? Find out as we battle the sauces while breaking down working remote, running a business and how soon is too soon to drink the milk.

"So i'm just going to say, that does not taste good." - Phil Owen

Follow:
Ray Hespen             
Thad Tarkington                 
Phil Owen

Visit:
Property Meld
Second Nature
OnSight PROS

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

Listen in as I deep dive into property management with Deb Newell. Get her perspective on managing vendors, navigating tenants and the ins and outs of dealing with maintenance. Learn to set your expectations up front, the importance of vulnerability in business and the worth of having a proactive relationship with clients.

"I think people think that leaders are to be revered and [are] untouchable people ... but actually I think that good leaders are people who have shown that they've failed and have overcome it and that they're vulnerable and that they've shared their story." - Deb Newell

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

From engineer to entrepreneur, Peter applies his systems and processes thinking to his property management business. 

What Peter loves about starting and growing a business? He says you're constantly at the limit of your capabilities. 

"Every time you add a few hundred doors, everything breaks – and you have to rework your processes and redistribute workload among employees." - Peter Lohmann

For more from Peter, catch him on Twitter: https://twitter.com/pslohmann 

We take a good hard look at wealth creation through REI ahead of this year's PM Syndication Summit.

I take extreme interest in this topic as it feels obvious but also a pain in the ass; it's both within striking distance and yet not quite there. I strongly endorse and recommend you consider showing up for the PM Syndication Summit - I'll be there. (No, I'm not getting paid to say this.)

For more information, go to:
https://pmsyndicationsummit.com

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Scott wastes no time digging into the numbers of property management and association management. He has spent his career building, testing and evolving his company - all while reading about a book a week. He says the industry is currently in a race towards delegation, automation, implementation and operating more efficiently to improve margins.

Where do you stack up in this race?

"The good are getting better, and if you're not incrementally improving your company – the aggregation of small gains, making tiny improvements everyday in your company, embracing change, implementing it – you could be left behind." - Scott Brady"

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

I ask them about the distinction between: family vs sports team. Is the family-owned company a family or a sports team?

They say it's more like the organization is going to the Super Bowl.

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Ben took me on a journey back to his days working on planes and space shuttles (cool, right?) and how his career evolution brought him to where he's at today - the single family residential space. Along the way, he explains why and how he applies his process mindset to the business to ensure all systems are always a go.

"Where are the wheels spinning instead of moving forward and why?" - Ben Sencenbaugh

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Listen in as we cover a variety of topics, including what and who she attributes her sales training to, her mindset around self doubt, and her encouragement for entrepreneurs in the space that are in constant pursuit of their next challenge.

For the scalers and the sellers, this episode is for you.

"Are we going to be able to do this? Well, you don't know until you try." - DD Lee

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

I go way back with Daniel. Listen in as we cover a variety of topics, including the three steps you need to take today to 3X your profits:

#1) Get Clear

#2) Define The Target

#3) Stay On Track

"What we want our clients to do is really understand their why. Why are you in business?" - Daniel Craig

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Listen in as I cover a variety of topics with Andrew, including takeaways from his Cutco days, why it's important to be categorically different (*queue purple suits*), and how fine-dining experiences truly feed Andrew's soul.

"The question is, ultimately, how are you innovating and radically differentiating yourself from everybody else so that everyone else is compared to you, and not you being compared to something else." - Andrew Smallwood

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Today, I'm no longer involved. Here are some reflections and lessons learned about my time copiloting.

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Listen in as I cover a variety of topics with John, including what it takes to lead from the front, how he climbed the corporate ladder at ExxonMobil and IBM before going all in on property management, and why you're never too good to clean someone else's toilets.

"I would not sell you [an investment property] that I wouldn't buy myself, and in fact, if you don't buy it, I might." - John Bradford

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

"You never work harder until you work for yourself." - Jennifer Stoops

Simplify sales, streamline operations, grow faster, and scale your business. To learn more about LeadSimple, go to LeadSimple.com/Podcast today.

Listen in as I cover a variety of topics with Clay, including key learnings from high-stakes experiences throughout his career, how dialed-in processes directly impact his ability to scale Resolute Asset Management, and his advice for anyone that wants to get into real estate.

"I wanted to diversify my revenue streams so that I could weather that and not have to have the stress of growing and shrinking." - Clay Lehman

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

Listen in as I cover a variety of topics with Todd, including how he compares property management processes and systems to the safety of the airline industry, the correlation between involvement and the vendors that are providing the best service, and how he'd prefer to spend his time.

"People don't die, usually, in property management when you make a mistake, but people lose money!" - Todd O.

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

(00:30): Introduction

(01:30): Paul’s Business - Where it’s at today

(05:00): Crisis can be a Catalyst

(08:00): Remote Team Members vs Systems 

(10:40): Challenges of Systems and Change

(11:00): Power in Knowing Limits

(14:00): Policies and Procedures enhance Systems

(16:20): Why go “All-In” on Systems?

(22:00): What makes Remote Teams difficult?

(28:00): Describe your Sold-Out Workshops

(34:05): Advice for someone new to Systems?

(37:05): Automation in the Industry?

(39:30): What is the end-game of business for you?

(41:00): Closing

(05:00): How do you deal with skeptics?

(07:45): What do you get from your agenda?

(11:20): How has your view impacted your day to day life? 

(13:30): Universal desires and the appeal of the employer

(18:50): Fighting against the grain

(22:15): How do you cultivate your leaders?

(26:00): Does your nature change reflect in your business? 

(33:30): The Meaningfulness of work

(37:30): Handling the tension

(40:30): What do you hope your readers take away?

(44:00): What is the end game of business for you?

(45:00): Closing

(01:30): Tony’s Background

(05:00): What does your company look like today?

(07:45): How did you decide to get started? 

(11:10): Why franchise in this new venture?

(13:20): Landscaping and PMs

(17:30): Why make that a separate brand?

(19:20): Perspective of a multi-business operator?

(23:00): Infrastructure in Multiple Businesses

(26:30): Departmental vs Portfolio Management

(29:30): What are other related business added on since?

(34:30): What can others get from your book?

(35:30): Closing - (To Be Continued)

(00:45): Intro

(01:45): How do we get things done?

(04:05): Jordan’s Wins and Losses

(05:30): Exemplary Team Members

(07:00): The Power of Collaboration – Building a Powerful Team

(11:30): Conditions of Success

(17:00): Employment is a Two-Way Street

(21:30): Help People Help Themselves

(24:30): What’s In-Between?

(28:30): Final Thoughts

Resources Mentioned:

Ryan Hanley Podcast

Jim Collins Work

“Team of Teams”

(00:45): Introduction to the Power of No

(02:45): Lower vs Higher Priority items: A Task for You

(04:05): Operator or Investor: You’re not stuck

(06:00): What Do You Tolerate?

(12:05): Work on the Business rather than IN the Business

(14:00): “No” Can Help You Grow

(16:30): Entrepreneurs and the Unique Ability

(18:40): Satisfaction isn’t something to be ashamed of

(19:30): Final Thoughts

(00:45): Introduction to the Institutional Imperative and Warren Buffett

(03:00): How it Relates to You – Local vs Global Maxima

(04:45): There Will Be Failures

(06:00): Forecasting Your Business

(08:05): WWJBD – What Would Jeff Bezos Do

(09:50): Intention over mechanics

(11:45): Managing to Proxies

(14:15): Objectively Invest Resources – How To

(16:00): Momentum To Drive Momentum?

(19:15): Get Serious on ROIC

(22:00): Determining Your Future

(23:10): Final Thoughts

Resources Mentioned:

Outsiders by William Thorndike

(01:00): Jordan’s Philosophy –  Own the Outcome

(02:15): Review Weakness

(06:25): Working on Growth Outcome

(07:20): To Blame or To Own – Delivering Outcome

(08:40): What are your clients paying for?

(11:00): Power in Knowing Limits

(15:00): It’s Hard Work

(15:30): Investor turned PM 

(17:10): Own the Outcome for your Client

(19:00): Profit Helps Your Quality and Scope of Services

(20:45): Sales vs Leads

(22:10): Final Thoughts

(01:00): Are leads for growth strategy?

(02:15): What makes the growth wheel turn?

(03:45): Review’s have a direct relationship to the customer?

(04:35): Are you married to your concept?

(05:20): What are you doing for your brand and is it clear to the customer?

(06:45): Communication marketing strategy?

(10:05): What marketing entails?

(12:10): What is your legion strategy?

(14:15): What is your cost per sign contract?

(15:18): Are you able to hit target sales?

(16:14): How do you calculate conversion rate?

(18:50): Operationalize your sales function ?

(20:08): Respect the finance function?

(28:13): Different ways to prospecting?

(29:17): Closing statement

(02:55) – background of Atrium? 

(03:52) – My business partner and acquisition of Atrium ? 

(06:00) – Unit type break down ? (family types, duration) 

(07:14) – Outcome of organic growth? 

(10:00) – Information about BNI groups ? 

(15:44) – What is the time commitment? 

(16:35) – What is the turn rate of the group? 

(18:08) – The parameter of the group? (Territory) 

(19:09) – Commerce side business in the BNI groups? 

(22:40) – Business relationships with a realtor,broker? 

(25:38) – Idea of brokerage, affect on sales? 

(26:30) – Structure of return on deals? 

(27:45) – Management of growth, pushing strain and incentive?

(32:10) – capacity of a P.O.D.? 

(33:00) – benefits of one point of contact? 

(37:10) – Partner relationship? 

(40:46) – difference between a visionary and integrator? 

(43:25) – Scheduling meetings with your partner? (Formal or informal) 

(46:36) – Personal growth, Education,Inspirational motivation? 

(52:05) – Habits or virtues, forcing function of enabling work? 

(56:12) – Lifetime personal achievement

(1:05) – What is Properly?

(1:50) – How is the Short Term Rental Space Changing?