The Modern Hotelier

#269: How Hotels Should Be Using Technology to Improve the Employee & Guest Experience | with Shane O'Flaherty of Microsoft

David Millili & Steve Carran — Thu, 23 Apr 2026 05:00:00 -0400

In this episode, David Millili and Steve Carran sit down with Shane O’Flaherty, Global Director of Travel, Transportation, and Hospitality at Microsoft, for a deep dive into the future of hospitality.

Shane shares his fascinating journey—from growing up in a rodeo and circus environment to shaping global hospitality standards and now leading innovation at one of the world’s biggest tech companies. Along the way, he unpacks powerful lessons on networking, reinvention, and the evolving role of technology in travel.

The conversation explores how AI is transforming the hospitality industry—from a “tool” to a true “partner”—and what that means for hotel operators, staff, and guest experiences. Shane breaks down why AI is even bigger than the internet, how personalization can be done right, and why empowering employees with better technology is the key to unlocking exceptional service.

You’ll also hear insights on:

The future of AI and “agentic” workflows in hospitality
Why personalization still falls short—and how to fix it
The role of data, digital twins, and predictive maintenance in hotels
How independent hotels and big brands can compete in an AI-driven world
Real-world examples of next-level guest experiences

Watch the FULL EPISODE on YouTube: https://youtu.be/yDJYBuefp4o

Links:
Shane on LinkedIn: https://www.linkedin.com/in/shane-o-flaherty/

For full show notes head to: https://themodernhotelier.com/episode/269

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#268: The Atari Hotel: Building An Iconic Video Game Hotel | with Jordan Taylor

David Millili & Steve Carran — Tue, 21 Apr 2026 05:00:00 -0400

How does a former collegiate baseball player turn his competitive edge into a career in commercial real estate, and ultimately help bring a bold concept like the Atari Hotel to life?

In today's episode, hosts David Millili and Steve Carran sit down with Jordan Taylor, Managing Partner at Intersection Development, for a deep dive into one of the most innovative concepts in hospitality—the Atari Hotel.

Jordan shares his journey from a small-town Midwest upbringing and collegiate baseball career to becoming a leader in commercial real estate development in Phoenix. Through a candid “lightning round,” listeners get a glimpse into his personal passions, from baseball cards and the Green Bay Packers to his commitment to family and meaningful relationships.

The conversation then shifts to Jordan’s professional path, highlighting the mentors and pivotal moments that shaped his career. He unpacks the vision behind Intersection Development and how the team organically built a portfolio before stepping into the spotlight.

At the core of the episode is the highly anticipated Atari Hotel, a bold, experience-driven destination blending gaming culture, hospitality, entertainment, and technology. Jordan explains how the project goes far beyond traditional hotel models, featuring immersive experiences, esports venues, live events, creator residencies, and community-driven ownership opportunities.

The discussion also explores broader industry trends, including the rise of experiential hospitality, the importance of community-building, and how developers can future-proof projects through technology and adaptability.

In this episode, you’ll learn:

Why meaningful relationships are a key driver of long-term success in business
The vision and strategy behind the innovative Atari Hotel concept
How experiential hospitality is reshaping the future of hotels
How community-driven ownership is opening new opportunities for investors
Why developers must think beyond traditional hotel models to stay competitive

Watch the FULL EPISODE on YouTube: https://youtu.be/nwhrekDrMFI

Links:
Intersection Development: https://intersectiondev.com/

Atari Hotels: https://invest.atarihotels.com/

For full show notes head to: https://themodernhotelier.com/episode/268

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#267: How this "Physical Internet" will Impact Hospitality | with Robert DeDomenico

David Millili & Steve Carran — Wed, 15 Apr 2026 05:00:00 -0400

What if hotels could turn every delivery into a revenue stream instead of a cost? What if the “last mile” wasn’t a problem—but the biggest untapped opportunity in hospitality?

In this episode, host David Millili sits down with entrepreneur and innovator Robert DeDomenico to explore a bold vision for the future of hospitality logistics and last-mile delivery.

Robert shares the origin story behind CargoFish, a concept aimed at transforming how hotels manage food and goods delivery by turning it into a utility-like infrastructure—removing friction, reducing costs, and challenging dominant delivery platforms. Drawing parallels to bridges replacing ferries, he explains why he believes the current last-mile system is inefficient, expensive, and overdue for disruption.

Throughout the conversation, Robert walks through his unconventional journey—from growing up in New Jersey and serving as a nuclear submarine reactor operator in the U.S. Navy, to working in energy and business systems, and ultimately developing his startup idea after years of technical problem-solving and research.

The episode also covers:

His persistence through early entrepreneurial setbacks, including Shark Tank auditions
How CargoFish aims to integrate with hotels to increase revenue and improve guest experience
Why hotels may be uniquely positioned to compete with platforms like DoorDash and Uber Eats
The broader vision of turning delivery infrastructure into a scalable utility model for hospitality

Watch the FULL EPISODE on YouTube: https://youtu.be/1GSSmv5qwN0

Links:
Robert on LinkedIn: https://www.linkedin.com/in/robert-dedomenico-0874b122/
CargoFish LLC: https://www.cargofish.com/

For full show notes head to: https://themodernhotelier.com/episode/267

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#266: Inside the Hospitality Creator Summit: Elevating the B2B Creator Community | with Anna Blue and Anthony Melchiorri

David Millili & Steve Carran — Tue, 14 Apr 2026 05:00:00 -0400

In this episode of The Modern Hotelier, host David Millili sits down with Hospitality Creators Summit co-founders Anna Blue and Anthony Melchiorri to unpack one of the most exciting new movements in the industry.

They dive into the mission behind the Hospitality Creators Summit, an invite-only (but free) event designed to bring together creators, storytellers, and community builders across hospitality. From the growing importance of content creators in B2B spaces to the massive gap between traditional industry players and modern digital voices, this conversation explores why creators are no longer optional—they’re essential.

Anna and Anthony share why the summit focuses on real, practical value: helping creators grow their platforms, increase engagement, monetize content, and build meaningful partnerships. They also tackle bigger themes like collaboration over competition, the power of community, and why the future of hospitality belongs to those willing to create, share, and show up authentically.

Whether you’re a seasoned professional or an aspiring creator, this episode highlights a major shift happening in hospitality—and why you don’t want to be left behind.

Key Topics:

The rise of B2B content creators in hospitality
Why traditional marketing is no longer enough
The vision behind the Hospitality Creators Summit
Bridging the gap between generations and technology
Collaboration vs. competition in the creator economy
How creators can grow, monetize, and stand out

Watch the FULL EPISODE on YouTube: https://youtu.be/YoYVR6gUP8o

Links:
Anna on LinkedIn: https://www.linkedin.com/in/anna-blue/
Anthony on LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/

For full show notes head to: https://themodernhotelier.com/episode/266

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#265: Death of The Goodtime Hotel, Good Hotel Design, Hilton & Marriott Partnering with Independents, & More | March Hot Topics with Bashar Wali

David Millili & Steve Carran — Thu, 09 Apr 2026 05:00:00 -0400

Join Steve Carran and David Millili on this month’s episode of The Modern Hotelier: Hospitality Hot Topics as we break down the biggest happenings in March for the hospitality industry. This episode features a candid conversation with Bashar Wali, CEO, founder, and one of the world’s top social media influencers, as he shares insights from his global travels and perspectives on hospitality trends, hotel design, and industry challenges.

Topics covered in this episode include:

Bashar also shares his thoughts on creating hotels that inspire, deliver authentic experiences, and stand out in an increasingly copy-paste industry. Whether you’re a hotelier, traveler, or hospitality enthusiast, this episode is packed with actionable insights and lively discussion.

Watch the FULL EPISODE on YouTube: https://youtu.be/LASK2yVHBU0

Links:
Bashar on LinkedIn: https://www.linkedin.com/in/basharwali/

For full show notes head to: https://themodernhotelier.com/episode/265

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#264: Transforming a Route 66 Motor Lodge Into a Boutique Hotel | with Dr. Sharmin Dharas

David Millili & Steve Carran — Tue, 07 Apr 2026 05:00:00 -0400

In this episode, hosts David Millili and Steve Carran sit down with Dr. Sharmin Dharas, Chief Experience Officer at Hotel ZAZZ and Chief Storyteller at HERstory Hospitality.

Sharmin’s journey is anything but traditional. From growing up in a 13-room Route 66 motor lodge to becoming a physician, entrepreneur, author, and boutique hotel visionary, she shares how her diverse background shaped one of the most unique hospitality concepts in the country.

The conversation dives into the creation of Hotel ZAZZ, a colorful and rebellious boutique motor lodge in Albuquerque that blends wellness, storytelling, and experiential design—including a hidden speakeasy unlocked by tapping the famous Golden Banana. Sharmin also shares how authenticity, creativity, and community partnerships helped the property gain global attention, including recognition from Forbes as one of the must-see hotels in the world.

Along the way, the discussion explores entrepreneurship, Route 66 tourism, scaling independent hospitality brands, and Sharmin’s mission to empower more women to become hotel owners through HERstory Hospitality.

In this episode, you’ll learn:

How Sharmin transitioned from medicine to boutique hotel ownership
Why authenticity is the secret to creating viral, Instagram-worthy hospitality experiences
How Route 66 tourism brings international travelers to boutique properties
The importance of community collaboration and hyper-local experiences

Watch the FULL EPISODE on YouTube: https://youtu.be/SjlSwSoSD-M

Links:
Dr. Sharmin on LinkedIn: https://www.linkedin.com/in/sharmindharas/

Hotel ZAZZ: https://www.hotelzazz.com/

For full show notes head to: https://themodernhotelier.com/episode/264

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#263: Innovative Marketing Strategies for Hotels | with Jody Merl

David Millili & Steve Carran — Tue, 31 Mar 2026 05:00:00 -0400

How can hotels, especially independent and boutique properties, build effective marketing strategies that drive bookings, maximize revenue, and stand out in a competitive market?

In this episode, hosts David Millili and Steve Carran sit down with Jody Merl, Founder and President of Innovative Travel Marketing, to dive into her incredible journey from aspiring actress to hospitality marketing powerhouse.

Jody shares insights from her decades of experience working with luxury hotels, launching campaigns for JetBlue and iconic properties like the Paramount Hotel, and building long-term client relationships that have stood the test of time. She also reveals what separates successful hotel marketing campaigns from those that fall flat and offers actionable advice for hotel operators and marketing professionals.

In this episode, you’ll discover:

The story behind launching JetBlue with a $2M radio campaign funded entirely through trade
How to fill gaps in hotel marketing and maximize underutilized inventory
What are the key strategies for aligning marketing campaigns with long-term business goals
The importance of integrated, multi-channel campaigns across digital, print, and PR
Why is the landscape of hospitality marketing evolving from traditional advertising to targeted digital campaigns

Watch the FULL EPISODE on YouTube: https://youtu.be/I6vpIq8JcBs

Links:
Jody on LinkedIn: https://www.linkedin.com/in/jodymerl/
Innovative Travel Marketing: https://www.innovativetravelmarketing.com/

For full show notes head to: https://themodernhotelier.com/episode/263

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#262: How Hotel Task Force Services Can Help with Labor Problems | with Peter Wenzell

David Millili & Steve Carran — Mon, 30 Mar 2026 05:00:00 -0400

In this special episode, recorded live at the Hunter Conference in Atlanta, host David Millili sits down with Peter Wenzell, CEO of Wenzell and Fisher Hospitality Group. Peter shares his journey into hospitality, inspired by his father’s work in airport concessions, and how that early exposure to travel and hotels shaped his career path.

The conversation dives into one of the hospitality industry’s biggest challenges today—staffing. Peter explains how Wenzell and Fisher’s hotel task force services help hotels quickly fill operational gaps, from unexpected staff resignations to temporary leave coverage, ensuring properties continue running smoothly.

They also discuss the evolving workforce landscape, why hotels must get creative with employee retention and incentives, and how the industry can compete with employers offering higher wages. Peter shares his perspective on the growing role of technology and AI in hospitality, emphasizing the importance of balancing innovation with the human connection that defines great hospitality.

In this episode, you’ll learn more about:

How Peter Wenzell got his start in the hospitality industry
What hotel task force services are and how they solve staffing gaps
The biggest staffing challenges hotels are facing today
Strategies hoteliers can use to retain and motivate employees
Why networking and industry events like the Hunter Conference matter in hospitality

Watch the FULL EPISODE on YouTube: https://youtu.be/ltHaV05Elo8

Links:
Peter on LinkedIn: https://www.linkedin.com/in/peter-wenzell-b11b9414b/
Wenzell & Fisher Hospitality Group: https://www.wenzellfisherhg.com/

For full show notes head to: https://themodernhotelier.com/episode/262

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#261: Understanding Insurance for Hotels | with Brian Popelmayer

David Millili & Steve Carran — Thu, 26 Mar 2026 05:00:00 -0400

David Millili sits down with Brian Popelmayer of Lockton Companies at the Hunter Conference in Atlanta to discuss one of the biggest challenges facing the hospitality industry today: rising hotel insurance costs.

In this episode, Brian shares insights from more than 23 years in the insurance industry, including how the hotel insurance marketplace has evolved, why liability insurance costs are rising, and what hotel owners and management companies must do to protect their balance sheets.

Brian also breaks down emerging risks in hospitality such as human trafficking, sexual misconduct liability, environmental exposures, mold, and Legionella claims, and explains how hoteliers can secure the right coverage in an increasingly complex insurance market.

If you’re a hotel owner, operator, asset manager, or hospitality professional, this episode will give you a clear look at the risks shaping the industry and practical strategies to manage insurance costs while protecting your business.

In this episode, we cover:

• How Brian Popelmayer got into the hospitality insurance industry
• Why hotel insurance costs have risen from 1.2% to nearly 2% of operating revenue
• How hotel owners can secure better insurance coverage
• The positive trends in the property insurance market

Watch the FULL EPISODE on YouTube: https://youtu.be/DUIM79T4FuY

Links:
Brian on LinkedIn: https://www.linkedin.com/in/brianpopelmayer/
Lockton: https://www.global.lockton.com/

For full show notes head to: https://themodernhotelier.com/episode/261

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#260: Hotel Deal Trends, Disconnects Between Buyers & Sellers, and Market Outlook | with Hunter Advisors

David Millili & Steve Carran — Wed, 25 Mar 2026 05:00:00 -0400

Recorded live at the 2026 Hunter Conference in Atlanta, this special episode of The Modern Hotelier: Hospitality’s Most Engaged Podcast brings together key voices from the Hunter team to unpack what’s really happening behind the scenes in today’s hotel investment market.

In this episode, Host David Millili sits down with Mayank Patel, Sophia Pittaluga, and Kami Burnette to discuss the forces shaping hotel deals right now—from economic uncertainty and rising operating costs to shifting buyer expectations and the growing demand for luxury and lifestyle properties.

The conversation explores the biggest disconnects between buyers and sellers, how macroeconomic factors and local market dynamics are influencing investment decisions, and why financing and renovation costs are playing a critical role in today’s negotiations. The group also looks ahead to what the hotel investment landscape could look like by the next Hunter Conference, including the potential impact of AI on underwriting, asset management, and deal-making.

Plus, they share why the Hunter Conference remains one of the industry’s most important events—bringing together everyone from regional developers to Wall Street investors to spark conversations and close deals.

In this episode, you’ll learn:

What hotel owners and investors may be overlooking in the current market
The biggest buyer vs. seller disconnects affecting transactions today
Why financing and renovation costs are shaping deal negotiations
How AI could transform hotel investment and operations
Why lifestyle and luxury properties are attracting more attention from investors

Watch the FULL EPISODE on YouTube: https://youtu.be/2q_byG5bf60

Links:
Mayank Patel

SVP, Hunter Hotel Advisors

Mayank on LinkedIn: https://www.linkedin.com/in/mayank-patel-2b15206/?skipRedirect=true

Sophia Pittaluga

SVP, Hunter Hotel Advisors

Sophia on LinkedIn: https://www.linkedin.com/in/sophiapittaluga/?skipRedirect=true

Kami Burnette

SVP, Hunter Hotel Advisors

Kami on LinkedIn: https://www.linkedin.com/in/kamiburnette/?skipRedirect=true

Hunter Advisors: https://hunteradvisors.co/

For full show notes head to: https://themodernhotelier.com/episode/260

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#259: The Evolution of Hotel Revenue Management and Pricing Strategies | with Chris Anderson

David Millili & Steve Carran — Thu, 19 Mar 2026 05:00:00 -0400

Ever wondered how hotels set the “perfect” price, why AI is changing the game, and what the future of travel really looks like?

In this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Chris Anderson, Professor at Cornell University and former Director of the Cornell Center for Hospitality Research, to unpack the evolving world of hotel revenue management, pricing strategy, and guest analytics.

What You’ll Learn in This Episode:

The evolution of revenue management and pricing in hotels over the last few decades
How AI is transforming demand forecasting, guest intent analysis, and revenue optimization
Strategies for independent hotels to compete with big brands
What are the predictions for travel, luxury hospitality, and pricing trends in 2026 and beyond?

Watch the FULL EPISODE on YouTube: https://youtu.be/Pksb5lJZfKI

Links:
Chris on LinkedIn: https://www.linkedin.com/in/chriskanderson/
Cornell University: https://www.cornell.edu/

For full show notes head to: https://themodernhotelier.com/episode/259

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#258: What Creates A Thriving Hospitality Culture | with Kristie Goshow, CCO of Loews Hotels

David Millili & Steve Carran — Tue, 17 Mar 2026 05:00:00 -0400

In this episode, Join David Millili and Steve Carran for another engaging episode of The Modern Hotelier, the most engaged podcast in hospitality. Today, we sit down with Kristie Goshow, CCO of Loews Hotels & Co., to explore her journey in travel, hospitality, and leadership.

We dive into Kristie’s early experiences in travel and aviation, lessons learned from Virgin Atlantic and Scandinavian Airlines, and her insights on building successful teams, cultivating hotel culture, and innovating in the luxury and independent hotel markets.

Kristie also discusses the role of AI in hospitality, balancing technology with human connection, and the future of personalized guest experiences. She offers advice for aspiring leaders in the industry and shares her thoughts on women in hospitality and how to navigate a path to the C-suite.

In this episode, we cover:

How growing up connected to Holland and traveling with her father shaped her passion for the travel industry.
Strategies for maintaining authentic culture and leadership within a hotel organization
The role of AI in hospitality and how it can enhance human connection
How great leaders build others and foster success in the industry.

Watch the FULL EPISODE on YouTube: https://youtu.be/GiasMp_g5XQ

Links:
Kristie on LinkedIn: https://www.linkedin.com/in/kristiegoshow
Loews Hotels & Co.: https://www.loewshotels.com/

For full show notes head to: https://themodernhotelier.com/episode/258

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#257: Losing the $150 Hotel Room, Hotel Investments in 2026, Airbnb World Cup Push, and More | Hospitality Hot Topics

David Millili & Steve Carran — Thu, 12 Mar 2026 05:00:00 -0400

In this episode of Hospitality Hot Topics, Steve Carran, David Millili, and Jon Bumhoffer break down the latest trends and insights from February in the hospitality industry. From rising midscale hotel rates to the booming luxury market, they explore what’s shaping travel in 2026 and beyond.

What we cover in this episode:

Why the $150 midscale hotel room is disappearing and what travelers are paying now
How inflation, rising operating costs, and labor expenses are changing hotel pricing
The shift towards AI-driven personalization and dynamic hotel packages
Opportunities for Airbnb hosts during the World Cup and the changing landscape of long-term stays
Tips for getting better hotel rates: price matching, direct bookings, and leveraging technology

Watch the FULL EPISODE on YouTube: https://www.youtube.com/watch?v=c0pidWSZCog

For full show notes head to: https://themodernhotelier.com/episode/257

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#256: Optimizing & Future-Proofing Hospitality Systems | with Darko Bosancic

David Millili & Steve Carran — Tue, 10 Mar 2026 14:07:08 -0400

What does the future of hospitality look like in an AI-driven world?

Join David Millili at ITB Berlin for a deep dive into the future of hospitality technology with Darko Bosancic, Senior Vice President of Travel & Hospitality at Sirma.

In this episode, we explore how hotels can move beyond fragmented tech stacks, leverage AI agents, and build connected ecosystems that enhance operations, guest experiences, and data security.

In this episode, you’ll learn about:

How AI agents are transforming hotel operations and guest communications
Strategies for integrating multiple hotel technology systems without disruption
Ways to scale tech platforms globally while maintaining data security and compliance
How Sirma acts as an “embedded technology partner” to accelerate innovation
What autonomous AI agents could mean for the future of hotel management

Watch the FULL EPISODE on YouTube: https://youtu.be/2DVQYIqP9Ok

Links:
Darko on LinkedIn: https://www.linkedin.com/in/darkobosancic/
Sirma: https://sirma.com/
Sirma.AI Enterprise: https://sirma.ai/

For full show notes head to: https://themodernhotelier.com/episode/256

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#255: How AHLA Supports the Hospitality Industry | with Rosanna Maietta, President & CEO of AHLA

David Millili & Steve Carran — Tue, 03 Mar 2026 05:00:00 -0500

What’s Next for the Hospitality Industry?

Join David Millili and Steve Carran as they sit down with Rosanna Maietta, CEO of the American Hotel & Lodging Association (AHLA), to discuss the state of the hospitality industry, labor challenges, AI in hotels, and the incredible ways hotels give back to their communities.

In this episode, you'll learn about:

The hospitality trends for 2026 and guest spending forecasts
How the industry is addressing labor shortages and workforce development
The role of AI and technology in enhancing hotel operations without losing the human touch
Inspiring stories of hotels supporting their local communities

Watch the FULL EPISODE on YouTube: https://youtu.be/v9M5gyx9fi0

Links:
Rosanna on LinkedIn: https://www.linkedin.com/in/rosanna-maietta-669a9151/

AHLA: https://www.ahla.com/

Instagram: https://www.instagram.com/americanhotelassociation/

Facebook: https://www.facebook.com/hotelassociation

YouTube: https://www.youtube.com/@TheAHLA

For full show notes head to: https://themodernhotelier.com/episode/255

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#254: Building AKA & Leading Luxury Residence Hospitality | with Larry Korman

David Millili & Steve Carran — Thu, 26 Feb 2026 05:00:00 -0500

How did Larry Korman go from growing up outside Philadelphia to leading one of the most innovative hospitality brands in the world?

In this episode, hosts David Millili and Steve Carran sit down with Larry Korman, President of AKA Hotels & Residences and Co‑CEO of Korman Communities. Larry shares his journey from growing up outside Philadelphia to leading one of the most innovative hospitality brands in the world.

You’ll hear about:

The power of design and how it shaped his career.
The four generations of the Korman family and their 100+ year legacy in real estate.
How AKA redefined luxury with flexible stay residences.
His collaboration with Airbnb and thoughts on the future of hospitality.
Personal insights on family, travel, and what’s next for AKA.

This episode is packed with inspiration, history, and forward‑thinking ideas for hoteliers, designers, and anyone passionate about hospitality.

Watch the FULL EPISODE on YouTube: https://youtu.be/PguHphM3iVI

Links:
aka on LinkedIn: https://www.linkedin.com/company/aka/posts/?feedView=all

aka: https://www.stayaka.com/

For full show notes head to: https://themodernhotelier.com/episode/254

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#253: Helping Hospitality Sales Teams Increase Their Speed & Convert More Leads | with Greg Sukornyk

David Millili & Steve Carran — Tue, 24 Feb 2026 05:00:00 -0500

In this episode, David Millili and Steve Carran sit down with Greg Sukornyk, CEO and co-founder of Oli Labs, to explore how AI is transforming hotel sales, customer service, and revenue management.

Greg shares his journey from law to entrepreneurship, building startups like Extreme Network, and now leading Oli Labs to innovate AI-driven sales solutions for hotels. Learn how AI sales agents like Ollie are helping properties respond faster to leads, prioritize high-value opportunities, and increase conversions—all while keeping hotel teams happier and more efficient.

In this episode, we cover:

The story of Extreme Network, the UK’s first free internet service provider
How Oli Labs is revolutionizing AI-driven hotel sales and customer service
Real results: increasing qualified leads by 2.5x and boosting conversion rates
How AI and humans can work together seamlessly to enhance revenue

Watch the FULL EPISODE on YouTube: https://youtu.be/JaU-9Jwudms

Links:
Gregory on LinkedIn: https://www.linkedin.com/in/gregorysukornyk/

Oli Labs: https://www.olilabs.ai/

For full show notes head to: https://themodernhotelier.com/episode/253

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#252: 2026 Hospitality Conference, Trade Show, & Events Guide | with John Burns

David Millili & Steve Carran — Thu, 19 Feb 2026 05:00:00 -0500

Which hospitality events should YOU be attending in 2026?

In this episode, David Millili and Steve Carran sit down with John Burns, President of Hospitality Technology Consulting, to review the top hospitality events of 2026. From tech expos to independent hotel shows, cruise industry summits, and AI-focused conferences, we cover what’s happening, who should attend, and why these events are game-changers for hoteliers, developers, and investors.

In this episode, we cover:

The global power of ITB Berlin and why it’s more than just a trade show.
Networking gold at Hunter Conference Atlanta and what makes it a must-attend.
Insider tips from HFTP Executive Vendor Summit, AAHOA Philadelphia, Sea Trade Cruise Summit, and more.
How direct bookings and AI are shaking up the hotel industry.

Whether you’re a hotel owner, operator, developer, or just love staying ahead in hospitality, this episode is your roadmap for networking, learning, and making deals happen.

Watch the FULL EPISODE on YouTube: https://youtu.be/UbP3xSHCc-M

Links:
John on LinkedIn: https://www.linkedin.com/in/john-burns-1a6139/
Hospitality Technology Consulting: https://www.burns-htc.com/

For full show notes head to: https://themodernhotelier.com/episode/252

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#251: Transforming Insurance for the Hospitality Industry | with Sriram Nalla

David Millili & Steve Carran — Tue, 17 Feb 2026 05:00:00 -0500

Can AI stop your next big hotel claim before it happens?

In this episode, David Millili and Steve Carran sit down with Sriram Nalla, Hospitality Vertical Lead at WithCoverage, to discuss his unique journey from music management and entrepreneurship to transforming the insurance industry for hotels.

Topics Covered:

How WithCoverage is disrupting traditional hotel insurance with AI-powered solutions
Stories of hotels saving 20-25% on premiums and improving coverage
Tips for aspiring leaders in hospitality and entrepreneurship
The importance of curiosity, networking, and building trust in business.

Watch the FULL EPISODE on YouTube: https://youtu.be/7cegKtiXR-I

Links:
Sriram on LinkedIn: https://www.linkedin.com/in/sriram-nalla/

WithCoverage: https://withcoverage.com/

For full show notes head to: https://themodernhotelier.com/episode/251

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#250: Lessons in Luxury Hospitality & Leadership | with Mark Harmon of Auberge Resorts

David Millili & Steve Carran — Thu, 12 Feb 2026 05:00:00 -0500

Steve Carran & David Millili sit down with Mark Harmon, Founder of Auberge Resorts Collection, on this episode of The Modern Hotelier.

From studying law at Princeton and UC Law to becoming one of the most influential leaders in luxury hospitality, Mark shares how he transitioned from Silicon Valley attorney to visionary hotel developer behind some of the most iconic boutique resorts in the world.

Mark also shares his philosophy on leadership, empathy, innovation, and why hospitality is ultimately about creating meaningful experiences — not just rooms.

In this episode, we explore:

How Auberge Resorts redefined luxury hospitality
Why 50-room hotels can be wildly profitable
The power of design, real estate, and residential-style experiences
Workforce housing challenges in resort markets
Advice for the next generation of hospitality leaders

Watch the FULL EPISODE on YouTube: https://youtu.be/luY77HXb6f0

Links:
Mark on LinkedIn: https://www.linkedin.com/in/mark-harmon-2184851/
Auberge Resorts: https://auberge.com/

For full show notes head to: https://themodernhotelier.com/episode/250

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#249: A Life of Hospitality in Resorts & Technology | Ashley NeQuent

David Millili & Steve Carran — Tue, 10 Feb 2026 05:00:00 -0500

In today’s episode, David Millili and Steve Carran sit down with Ashley NeQuent, Director of Product Strategy at Jonas Hospitality, for an in-depth conversation about hotel tech, operations, and creating unforgettable guest experiences.

We kick things off with a lightning round to get to know Ashley, then dive into her journey from working at a small resort in upstate New York to leading product strategy for one of the biggest names in hospitality tech.

Along the way, Ashley shares:

How mentorship and teamwork shaped her early career in hotels
Moving from front desk to tech leadership in hospitality
The power of unified tech stacks and breaking down siloed hotel systems
Using data to personalize guest experiences without losing the human touch

Watch the FULL EPISODE on YouTube: https://youtu.be/NKlc9_j_AQc

Links:
Ashley on LinkedIn: https://www.linkedin.com/in/ashleybooton/
Jonas Hospitality: https://www.jonashospitality.com/
Jonas Hospitality on LinkedIn: https://www.linkedin.com/company/jonas-hospitality/

For full show notes head to: https://themodernhotelier.com/episode/249

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#248: From Pro Snowboarder to Hospitality Innovator | with Bradley Steward

David Millili & Steve Carran — Thu, 05 Feb 2026 05:00:00 -0500

How does a pro snowboarder become a hospitality innovator?

Join David Millili and Steve Carran as they sit down with Bradley Steward, Co-founder and President of Caravan Outpost, to explore an extraordinary journey from professional snowboarding to creating one of America’s most unique boutique hospitality experiences.

In this episode, you'll discover:

The transition from sports to media, directing projects for Cartoon Network, Adult Swim, and even influencing early Jackass.
How he co-founded Bonfire Snowboarding, turning it into a global apparel brand before selling to Adidas.
The inspiration behind Caravan Outpost, and how he and his wife designed it as an experiential travel destination, blending luxury, community, and the outdoors.
Tips for independent hoteliers and entrepreneurs on creating a brand that fosters emotional connections rather than just products.

Get ready for candid stories, unexpected adventures, and behind-the-scenes moments from snowboarding competitions, Hollywood projects, and a luxury outdoor retreat that feels more like a community than a hotel.

Watch the FULL EPISODE on YouTube: https://youtu.be/leosxe5M0-0

Links:
Bradley on LinkedIn: https://www.linkedin.com/in/bradley-steward-7b829a23/
Caravan Outpost: https://caravanoutpostojai.com/

For full show notes head to: https://themodernhotelier.com/episode/248

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#247: How CDP's & AI Can Supercharge Hotel Marketing Campaigns | with Scott Buelter

David Millili & Steve Carran — Tue, 03 Feb 2026 05:00:00 -0500

What if your hotel could know exactly what your guests want before they even check in — and deliver it automatically?

In this episode, David Millili and Steve Carran sit down with Scott Buelter, CEO of Ascent 360, to dive into the transformative power of AI, data, and personalization in the hospitality industry.

In this episode you'll learn about:

How hotels are using Customer Data Platforms (CDPs) to unify guest data from multiple systems.
The current and future role of AI in hospitality, from marketing automation to operational efficiency.
How AI can support staff rather than replace them, improving the human touch in guest interactions.
The shift from providing tools to delivering outcomes, and why marketers who embrace AI will thrive.

If you want to understand how AI and data are shaping the next generation of hotel marketing, guest experiences, and operational efficiency, this episode is a must-watch.

Watch the FULL EPISODE on YouTube: https://youtu.be/wM8cOSoRIXs

This episode is sponsored by Ascent360: https://ascent360.com/

Links:
Scott on LinkedIn: https://www.linkedin.com/in/scottbuelter/
Ascent360: https://ascent360.com/

For full show notes head to: https://themodernhotelier.com/episode/247

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#246: 2026 Hospitality Industry Outlook, 5 Trends to Watch, Hotel Bathroom Backlash, & Mews Funding | January Hot Topics

David Millili & Steve Carran — Thu, 29 Jan 2026 05:00:00 -0500

Join Steve Carran and David Millili as he welcomes Jon Bumhoffer, producer of The Modern Hotelier, for a deep dive into hospitality trends and industry forecasts for 2026.

In this episode, we break down everything hotel owners, operators, and travelers need to know—from group business rebounds, rising labor costs, and food & beverage innovations, to AI-driven bookings, lifestyle brands, and the latest in hotel tech investments.

What You’ll Learn in This Episode:

Food & beverage shifts: pop-ups, healthy options, and tech-driven dining experiences
Rising labor and operational costs impacting the hospitality industry
AI in travel: how large language models are reshaping hotel bookings
Hotel tech spotlight: MEWS secures $300M funding and what this means for cloud PMS
Controversial hotel design trends: the debate over doorless bathrooms

Subscribe to The Modern Hotelier for more industry analysis, expert interviews, and hospitality hot topics.

Watch the FULL EPISODE on YouTube: https://youtu.be/gDHkSaG0Wu0

Links:

For full show notes head to: https://themodernhotelier.com/episode/246

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#245: How Hotels Can Leverage Assets & Technology in 2026 | with Kunal Shah

David Millili & Steve Carran — Tue, 27 Jan 2026 05:00:00 -0500

In this episode, David Millili and Steve Carran sit down with Kunal Shah, Managing Partner of Travel & Hospitality at ZS, to explore the future of the hotel industry in 2026, key revenue strategies, and how technology is reshaping guest experiences.

Kunal shares insights from his global career—starting at United Airlines, earning an MBA at London Business School, and now leading ZS’s travel and hospitality practice. He breaks down the biggest opportunities and challenges hotels face today, including RevPAR pressure, AI adoption, guest personalization, and new revenue streams beyond rooms.

Whether you’re a hotel operator, GM, revenue manager, or hospitality investor—this episode is packed with practical strategies and industry foresight.

What You’ll Learn in This Episode:

2026 hospitality trends & industry outlook
Why RevPAR growth is plateauing
How hotels can improve guest engagement & incremental revenue
The most promising new revenue streams beyond rooms
Why relationships & intellectual curiosity matter in hospitality leadership

This episode is sponsored by ZS

Watch the FULL EPISODE on YouTube: https://youtu.be/7y2WcNmOwfo

Links:
Contact ZS
Kunal on LinkedIn: https://www.linkedin.com/in/ksshah/
ZS: https://www.zs.com/

For full show notes head to: https://themodernhotelier.com/episode/245

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#244: Transforming the Courtyard San Diego: Inside the Complete Hotel Renovation | with Alpha Barry

David Millili & Steve Carran — Tue, 20 Jan 2026 05:00:00 -0500

How do you lead a hotel through a major renovation and emerge stronger than ever?

Join David Millili and Steve Carran as they sit down with Alpha Barry, General Manager of the newly renovated Courtyard San Diego Downtown Little Italy. Alpha shares his 25+ year hospitality journey—from front desk to finance leadership to GM—and the transformational renovation that reshaped the hotel into a modern destination in one of San Diego’s most vibrant neighborhoods.

In This Episode You’ll Learn:

How Alpha built a career from operations to finance to GM
The massive renovation and brand transformation of the hotel
What a Noble Investment + Schulte Hospitality supported the vision
How the hotel connects to Little Italy through local partnerships

Watch the FULL EPISODE on YouTube: https://youtu.be/pNcXsExpASQ

Links:
Alpha on LinkedIn: https://www.linkedin.com/in/alpha-midiaou-barry-42a6b014/
Courtyard by Marriott San Diego Downtown Little Italy: https://www.marriott.com/en-us/hotels/sandy-courtyard-san-diego-downtown-little-italy/overview/

For full show notes head to: https://themodernhotelier.com/episode/244

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#243: Successful PMS Rollouts & A Strong Hotel Operations Platform | with Ryan King

David Millili & Steve Carran — Tue, 13 Jan 2026 05:00:00 -0500

What do hoteliers need to know about PMS implementations, hospitality tech, and leadership today?

In this episode, hosts David Millili and Steve Carran sit down with Ryan King, Senior Vice President of Americas at Shiji, for a wide-ranging and honest conversation about hospitality, technology, leadership, and the future of guest experience.

Ryan shares his journey from working on-property in Washington, DC to leading Shiji’s growth across the Americas, including the strategic decision to shift operations to Mexico as a hub for North and South America. Along the way, he opens up about career pivots, leadership lessons, and why curiosity, humility, and communication are essential for long-term success in hospitality tech.

In this episode, we cover:

What lessons from working on-property still shape Ryan’s approach to hotel tech today?
How important are communication and change management during a system rollout?
The Shiji’s philosophy on all-in-one platforms vs best-of-breed solutions
What are the fastest wins hoteliers can achieve when adopting new technology?
Why PMS implementations succeed or fail (and it’s not the technology)

This episode is sponsored by Shiji: https://www.shijigroup.com/

Watch the FULL EPISODE on YouTube: https://youtu.be/R3aCzbt_4Ac

Links:
Ryan on LinkedIn: https://www.linkedin.com/in/ryan-king-11083842/
Shiji Group: https://www.shijigroup.com/

For full show notes head to: https://themodernhotelier.com/episode/243

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#242: Meet the President of WorldHotels | with Ron Pohl

David Millili & Steve Carran — Tue, 06 Jan 2026 05:00:00 -0500

Ever wondered what it takes to run luxury and international hotel brands?

On this episode of The Modern Hotelier, David Millili and Steve Carran sit down with Ron Pohl, President of World Hotels and Head of International Operations for Best Western, to talk all things hospitality.

Ron shares his journey from growing up in Ohio to leading hotels across the globe, and gives a behind-the-scenes look at what it takes to run luxury, upscale, and international hotel brands. They dive into hot topics like hotel storytelling, guest experiences, sustainability, and how technology like AR, VR, and AI is shaping the future of hospitality.

What you'll learn in this episode:

The strategy behind growing Best Western & World Hotels into 18 brands worldwide
How storytelling and crafted hotel experiences drive guest loyalty and ROI
The role of sustainability and technology as revenue drivers
Lessons on building a successful career in hospitality and leading teams

Watch the FULL EPISODE on YouTube: https://youtu.be/sSky7DGRyTY

Links:
Ron on LinkedIn: https://www.linkedin.com/in/ron-pohl-8214205/
WorldHotels and International Operations for BWH Hotels: https://www.bestwestern.com/en_US.html

For full show notes head to: https://themodernhotelier.com/episode/242

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#241: Winning a Michelin Key at The Lafayette Hotel & Club | with Steve Slack

David Millili & Steve Carran — Tue, 30 Dec 2025 05:00:00 -0500

David Millili & Steve Carran sit down with Steve Slack, General Manager of the iconic Lafayette Hotel & Club in San Diego, for a deep dive into hospitality leadership, community-driven hotels, and what it takes to run a Michelin-recognized property.

In this episode, Steve Slack shares his journey from growing up in Oceanside, California, to leading one of the most talked-about boutique hotels in the country. From early days in golf operations to becoming a hotel general manager, Steve breaks down the mindset, hustle, and attention to detail required to succeed in modern hospitality.

We also explore the historic renovation and relaunch of the Lafayette Hotel, the unique ownership model behind CH Projects, and how food, beverage, and community engagement drive the hotel’s success. Steve opens up about earning a Michelin Key, traveling to Paris for the award ceremony, and how the Lafayette has reclaimed its place as a cultural landmark in San Diego.

Plus, we take you behind the scenes of the Lafayette’s legendary holiday transformation, including the viral hanging Christmas trees, in-house decorating process, and why guests and locals alike keep coming back.

In this episode, you’ll learn:

Why community-driven hotels outperform traditional models
How CH Projects operates 20+ restaurants and boutique hotels
The role of food & beverage in creating unforgettable guest experiences
How the Lafayette Hotel became a San Diego destination again

Watch the FULL EPISODE on YouTube: https://youtu.be/Sa3tbaOzSF8

Links:
Steve Slack on LinkedIn: https://www.linkedin.com/in/steveaslack/
The Lafayette Hotel & Club: https://lafayettehotelsd.com/

For full show notes head to: https://themodernhotelier.com/episode/241

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#240: Our Favorite Moments of 2025 & What's Next in 2026 | with David Millili, Steve Carran, & Jon Bumhoffer

David Millili & Steve Carran — Tue, 23 Dec 2025 05:00:00 -0500

In this special 2025 Year-End Recap, hosts David Millili, Steve Carran, and Jon Bumhoffer reflect on a massive year for The Modern Hotelier, filmed on location at the Lafayette Hotel & Club in San Diego, California.

From nearly doubling episode output and becoming hospitality’s most engaged podcast, to launching Modern Hotelier Media, producing high-impact hotel experience tours, and covering major hospitality events and trade shows across the U.S., this episode breaks down the milestones that defined 2025.

Topics Covered:

Favorite moments from the year
Behind-the-scenes stories from major hospitality conferences
Lessons learned building a media company in hospitality
What excites them most about 2026, including international expansion

If you’re a hotel owner, operator, hospitality professional, or hotel tech brand, this episode offers insight into where hospitality media is heading—and how storytelling, video, and community engagement are shaping the future of the industry.

Watch the FULL EPISODE on YouTube: https://youtu.be/j_zOdOB1kFI

For full show notes head to: https://themodernhotelier.com/episode/240

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#239: Hospitality's Biggest Stories in 2025 & Predictions for 2026 | Hospitality Roundtable with Katie Cline, Glenn Haussman, Josiah Mackenzie, and Zach Busekrus

David Millili & Steve Carran — Thu, 18 Dec 2025 05:00:00 -0500

Steve Carran and David Millili join a special holiday roundtable led by Katie Cline (Suite Success), alongside Glenn Hausmann (No Vacancy), Josiah Mackenzie (Hospitality Daily), and Zach Busekrus (Behind the Stays), to unpack the biggest hospitality moments of 2025 and what’s likely coming in 2026.

From the long-awaited Waldorf Astoria New York revival and the acceleration of “ultra-luxury,” to loyalty disruption, trade show fatigue, boutique brands being gobbled up by the majors, and the industry’s messy (but inevitable) race to adopt AI—this conversation is packed with sharp takes, real operator perspective, and plenty of friendly debate.

They wrap with 2026 predictions, including the growing divide between luxury and everyone else, the next evolution of loyalty (beyond points), authentic content backlash against the “AI buffet,” workforce shifts driven by automation, and what’s next for branded short-term rentals and experience-led travel.

In this episode, we cover:

2025’s biggest headline: the Waldorf Astoria New York restoration and what it signals for luxury
Why points can feel more like “bribery” than true loyalty
AI in hospitality: confusion, hype, and the gap between “buzzwords” vs real results
How AI should support staff (reduce stress, protect service) rather than replace people
Travel behaviour shifts: more local trips, road trips, and value-driven getaways (without giving up travel)

Watch the FULL EPISODE on YouTube: https://www.youtube.com/watch?v=aT3HtYbHDNY

Links:
Katie Cline on LinkedIn: https://www.linkedin.com/in/katiecline13/

Host of Suite Success: https://www.suitesuccesspodcast.com/

Josiah Mackenzie on LinkedIn: https://www.linkedin.com/in/josiahmackenzie/

Host, Hospitality Daily: https://podcast.hospitalitydaily.com/p/start-here/

Glenn Hausmann on LinkedIn: https://www.linkedin.com/in/glennhaussman/

Host, No Vacancy: https://novacancynews.com/

Zach Busekrus on LinkedIn: https://www.linkedin.com/in/zacharybusekrus/

Host, Behind the Stays: https://www.journey.com/

For full show notes head to: https://themodernhotelier.com/episode/239

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#238: Inside Hotel Social Media Marketing | with Dino Jevric

David Millili & Steve Carran — Tue, 09 Dec 2025 05:00:00 -0500

What does it really take for a boutique hotel to stand out in the crowded world of social media?

In this episode, host David Millili and Steve Carran sit down with Dino Jevric, Social Media Marketing Manager at Arlo Hotels, to explore how hotels can thrive in today’s digital world.

From Dino’s early days in social media to running creative campaigns for Arlo Hotels, we dive deep into strategies that connect travelers with authentic experiences. Discover how Arlo leverages culture, personality, and behind-the-scenes content to redefine boutique hotel marketing—and why authenticity is more important than ever in social media.

In this episode, you’ll learn:

How Arlo Hotels builds engaging campaigns without relying solely on promotions
The balance between polished visuals and authentic, “run-and-gun” content
Tips for hotels struggling with social media: leaning into culture and personality
How Arlo’s social media creates connection before guests even step on property

Watch the FULL EPISODE on YouTube: https://youtu.be/FvaCNK7_vYc

Links:
Dino on LinkedIn: https://www.linkedin.com/in/dino-jevric/
Arlo Hotels: https://arlohotels.com/
Arlo on Instagram: https://www.instagram.com/arlohotels/

For full show notes head to: https://themodernhotelier.com/episode/238

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#237: Marriott Terminates Sonder, Thanksgiving Travel, Future of Hotel Data Report | with Luis Segredo

David Millili & Steve Carran — Thu, 04 Dec 2025 05:00:00 -0500

In this episode of The Modern Hotelier, Steve Carran and David Millili is joined by Luis Segredo, CEO of Hapi, to discuss the biggest hospitality news and trends from November. They dive into the recent dissolution of the Marriott–Sonder partnership, exploring why integrations and siloed technology can make or break hotel collaborations.

Steve and Luis also examine the rise of direct bookings, the impact of loyalty programs, and how travelers are navigating Black Friday and Travel Tuesday deals. They share insights on how hotel brands are adapting to changing customer expectations, leveraging technology to create seamless experiences, and preparing for the future of hospitality.

Topics covered in this episode:

Marriott & Sonder partnership dissolves: lessons learned from failed integrations and siloed tech.
Why hotel brands are leading in U.S. travel searches.
Thanksgiving travel trends: record-breaking numbers, road vs. air travel, and insights from personal experiences.
How hotels can innovate faster with harmonized data across multiple property management systems.

Watch the FULL EPISODE on YouTube: https://youtu.be/IeKEY3anr54

Links:
Luis on LinkedIn: https://www.linkedin.com/in/luissegredo/
Hapi: https://www.stayhapi.com/

Mariott Terminates Sonder Agreement
Brands lead US Travel searches
Thanksgiving Travel
Black Friday or Travel Tuesday deals
Tell us more about the findings of The Future of Hotel Data Report
What is new at Hapi?

For full show notes head to: https://themodernhotelier.com/episode/237

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#236: Meet the Chief Development Officer of a Hospitality Management Company | with Brittney Jones

David Millili & Steve Carran — Tue, 02 Dec 2025 05:00:00 -0500

Join Steve Carran and David Millili on The Modern Hotelier as they sit down with Brittney Jones, Chief Development Officer at Brittain Resorts & Hotels, to explore her inspiring journey from working on-property at a hotel to becoming a C-level executive.

In this episode, Brittney shares insights on:

The career lessons that shaped her path in hospitality
How curiosity, humility, and adaptability have fueled her success
The intricacies of hotel development, acquisitions, and third-party management
Strategies for aligning owners and operators for long-term success
Emerging trends in leisure and experiential hospitality, from condo hotels to upscale RV resorts
Advice for aspiring hospitality executives looking to grow in the industry

Brittney also opens up about her personal journey, the values instilled growing up in South Carolina, and the small wins that have made a big impact throughout her career.

Watch the FULL EPISODE on YouTube: https://youtu.be/pNG3z7i_RLg

Links:
Brittney on LinkedIn: https://www.linkedin.com/in/brittney-s-jones/
Brittain Resorts & Hotels: https://www.brittainresorts.com/

For full show notes head to: https://themodernhotelier.com/episode/236

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#235: Elevating Your Hotel’s Digital Presence with Video & Influencers | with Eileen Santiago

David Millili & Steve Carran — Wed, 26 Nov 2025 05:00:00 -0500

How can video content and influencer partnerships actually drive bookings and engagement?

In this episode, hosts David Millili and Steve Carran sit down with Eileen Santiago, social media strategist at The Modern Hotelier, to explore how hotels can elevate their digital presence, drive engagement, and boost bookings through social media.

Topics Covered:

Why video content is king for showcasing hotels
How to use influencer collaborations effectively
Choosing the right influencers for your hotel (location, niche, engagement, reach, aesthetics)
Leveraging giveaways to create buzz and attract guests
Creative video hooks to stop scrollers in their tracks
Tips for working with micro and nano influencers on a budget

If you’re a hotelier, marketer, or anyone in hospitality looking to stand out on Instagram, TikTok, and YouTube, this episode is packed with practical, actionable insights.

Watch the FULL EPISODE on YouTube: https://youtu.be/rS88tQw9VAY

Links:
Eileen on LinkedIn: https://www.linkedin.com/in/eileen-santiago-76a8115/
topVue Marketing: https://topvuemarketing.com/

For full show notes head to: https://themodernhotelier.com/episode/235

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#234: How BrandClave Is Disrupting Hotel Branding in Real Time | with Sarah Jarnicki

David Millili & Steve Carran — Tue, 18 Nov 2025 05:00:00 -0500

In this episode, David and Steve sit down with Sarah Jarnicki, the Creator of BrandClave, the AI-powered platform redefining how hotel brands are created, validated, and brought to life.

Sarah shares her inspiring journey from growing up in Cincinnati to working in global commodities, traveling the world, and ultimately building a revolutionary system that predicts traveler desires before they hit trend reports.

We cover everything from:

How AI, emotional design, and Web3 will reshape hotels by 2030
Why traditional hotel branding is “broken” — and how BrandClave fixes it
How Sarah built a 7-day process that delivers fully investor-ready hotel brands
The rise of identity tourism, digital hotels, and immersive Web3 hospitality
Why Middle Eastern cities like Dubai & Saudi Arabia are leading hospitality innovation
How local culture, wellness, and technology will define the next decade of travel

Sarah also reveals her bold initiative to build the world’s first Web3 hotel, co-created with 100 influential women across hospitality, crypto, finance, and design. If you're a hotel developer, hospitality leader, futurist, or just curious about where travel is heading — this is a must-watch.

Watch the FULL EPISODE on YouTube: https://youtu.be/g7Lv21KxWjw

Links:
Sarah on LinkedIn: https://www.linkedin.com/in/sarahjarnicki/

BrandClave Hotels: https://brandclavehotels.com/

For full show notes head to: https://themodernhotelier.com/episode/234

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#233: Improving the Front Desk Experience for Guests & Staff at Noble House | with Steven Marais

David Millili & Steve Carran — Fri, 14 Nov 2025 05:00:00 -0500

Join Steve Carran and David Millili as they sit down with Steven Marais, Vice President of Rooms at Noble House Resorts, to discuss how AI-driven technology is revolutionizing the guest experience and easing staff challenges at high-end resorts like the Argonaut in San Francisco.

In this episode, we cover:

The front desk challenges at luxury resorts, including high phone call volume and guest service expectations.
Why traditional AI solutions failed to meet authentic guest interaction standards.
How Steven discovered EHVA through The Modern Hotelier podcast and why it stood out from other automation tools.
Integration of EHVA with existing hotel systems like Actabl and Core Park, and the importance of technology partnerships.
Implementation process and staff adoption of EHVA, making it easier to maintain Forbes-level service standards

Watch the FULL EPISODE on YouTube: https://youtu.be/m4ncSX5P6v0

Links:
Steven on LinkedIn: https://www.linkedin.com/in/smaraisnoblehouse/
Noble House Hotels & Resorts: https://www.noblehousehotels.com/

For full show notes head to: https://themodernhotelier.com/episode/233

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#232: One System to Capitalize on Data & Provide Better Guest Experiences | with Tim Hansen

David Millili & Steve Carran — Thu, 13 Nov 2025 05:00:00 -0500

Join us on this episode of The Modern Hotelier as we go live from the Hospitality Show in Denver, Colorado! We sit down with Tim Hansen, VP of Sales for hotels, resorts, and cruise ships at Agilysys, to explore how modern technology is transforming the hospitality industry.

Tim shares his journey from a California upbringing and college basketball dreams to leading a sales team that’s revolutionizing hotel operations. We dive into how Agilysys’ integrated software solutions are helping hotels, resorts, and cruise lines understand their guests like never before—turning data into personalized experiences, improving operations, and driving revenue.

In this episode, we cover:

How integrated software is revolutionizing hotels, resorts, and cruise operations.
The importance of knowing guest intent and creating personalized experiences.
Leveraging data to improve service, staff efficiency, and revenue.
How modern software is driving repeat visits, guest satisfaction, and operational insights

Watch the FULL EPISODE on YouTube: https://youtu.be/jQcdKVgc-Tg

Links:
Tim on LinkedIn: https://www.linkedin.com/in/tim-hansen-6489095b/
Agilysys: https://www.agilysys.com/en/

For full show notes head to: https://themodernhotelier.com/episode/232

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#231: Streamlining Hotel Security & Operations with Smart Access Control | with Gabriella Forss

David Millili & Steve Carran — Wed, 12 Nov 2025 05:00:00 -0500

In this episode, we’re live from the trade show floor at The Hospitality Show in Denver, Colorado! Steve and David are joined by Gabriella Forss, Hospitality Engagement Leader of North America for SALTO Systems — one of the leading providers of electronic access control in hotels around the world.

Gabriella shares her journey from Cornell’s Hotel School to over eight years with SALTO, and explains how the company is helping hotels modernize access control while keeping the guest experience seamless. She breaks down how SALTO’s connected ecosystem reaches far beyond guestroom locks — spanning back-of-house access, lockers, padlocks, parking gates, and more, all within one scalable platform.

We dive into major topics shaping the future of hotel technology:

Mobile keys & how SALTO balances frictionless access with high-level encryption
Integrations with PMS, POS, and guest apps to create a cohesive hotel tech ecosystem
The expansion into facial recognition and smart energy solutions
SALTO’s commitment to sustainability, carbon neutrality, and eco-friendly credential

Watch the FULL EPISODE on YouTube: https://youtu.be/Kr1_Javur7Y

Links:
Gabriella on LinkedIn: https://www.linkedin.com/in/gabriellaforss/
SALTO Systems: https://saltosystems.com/en/

For full show notes head to: https://themodernhotelier.com/episode/231

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#230: How You Can Create More Magic for Guests By Taking Care of Yourself | with Randy Haveson

David Millili & Steve Carran — Tue, 11 Nov 2025 05:00:00 -0500

In this episode, David Millili and Steve Carran sit down with Randy Haveson, Founder & President of Worth@Work, to explore how personal empowerment and team culture can transform the hospitality industry.

Randy shares his journey from psychology and counseling to speaking, coaching, and consulting in hospitality. Discover how his unique approach—focusing on staff energy, self-esteem, and communication—helps hotels improve morale, reduce turnover, and deliver exceptional guest experiences.

What you'll learn in this episode:

The philosophy behind Worth@Work and empowering hotel staff
How to create a positive workplace culture that increases guest satisfaction
How Randy uses personalized programs and follow-ups to create lasting change
The importance of listening to your “best friend voice” over the “bully voice”

Watch the FULL EPISODE on YouTube: https://youtu.be/Jpsa495idYU

Links:
Randy on LinkedIn: https://www.linkedin.com/in/randy-haveson/
WORTH@WORK: https://worthatwork.com/

For full show notes head to: https://themodernhotelier.com/episode/230

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#229: 100% Guest Satisfaction Through Smart Hospitality Operations | with Will Gilbert

David Millili & Steve Carran — Mon, 10 Nov 2025 05:00:00 -0500

In this episode, hosts Steve Carran chat with Will Gilbert, Co-Founder of Bodhi, live from the trade show floor at The Hospitality Show in Denver, Colorado.

Will shares the original “aha moment” behind creating Bodhi — a platform born from 25+ years of systems integration and a real-world need for hotels and mixed-use properties to manage smart devices under one pane of glass. What began as one-off software has evolved into a global solution trusted by integrators, manufacturers, resorts, and hotels worldwide.

In this episode, we cover:

How a single high-end property inspired the creation of Bodhi
Why being manufacturer agnostic is Bodhi’s biggest competitive advantage
The tech behind predicting and preventing guest experience issues
How BodhiGPT, GuestGPT, and their AI Super-Agent enhance operations and 5-star reviews
Expansion into the multifamily & residential market

From AI-powered automation to quarter-million data messages per second, Bodhi is transforming how properties manage systems, respond to guest needs, and create unforgettable stays.

Whether you're running luxury hotels, select-service properties, or multifamily communities — this episode is packed with insight into the future of smart operations.

Watch the FULL EPISODE on YouTube: https://youtu.be/NeThDs6pbbs

Links:
Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/
Bodhi: https://www.gobodhi.com/

For full show notes head to: https://themodernhotelier.com/episode/229

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#228: Leading the Way in Hotel Laundry Appliances | with Zach Yaeger

David Millili & Steve Carran — Thu, 06 Nov 2025 05:00:00 -0500

How do you keep hotel laundry running when every minute counts?

In today’s episode, Steve Carran sits down on the trade show floor with Zach Yaeger, Business Development Manager at LaundryLux — a company making major waves in the hotel laundry and commercial laundry space.

Zach shares how he went from college intern to spending 12+ years growing with LaundryLux, why their European-engineered Electrolux equipment is changing the game for hotels, and the biggest challenges they solve for hoteliers — especially fast lead times, reliability, and utility savings.

What you’ll learn in this episode:

How LaundryLux stands out from other laundry companies
Why technology and efficiency are becoming critical in hotel laundry rooms
How fast lead times and stocked equipment protect hotels from downtime
The future of laundry in hospitality and growing demand nationwide

Watch the FULL EPISODE on YouTube: https://youtu.be/WxkMXOo7Y2w

Links:
Zach on LinkedIn: https://www.linkedin.com/in/zach-yaeger-77ab9499/
LaundryLux: https://laundrylux.com/

For full show notes head to: https://themodernhotelier.com/episode/228

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#227: Making Great Guest-Facing Technology Seamless | with WorldVue

David Millili & Steve Carran — Wed, 05 Nov 2025 05:00:00 -0500

In this episode, we’re coming to you live from the bustling show floor of The Hospitality Show in Denver, Colorado, inside the WorldVue booth.

Steve Carran sits down with four of WorldVue’s top leaders to uncover how the company has evolved into one of the most trusted hotel technology partners in the world — and where guest experience technology is headed next. Tune in for real talk on global rollout, partnership criteria, AI & IoT personalization, and making hotel tech “invisible” for better stays.

What you’ll hear in this episode

The WorldVue origin story and growth mindset
How WorldVue evaluates partners and technology
Balancing global consistency with local execution and guest expectations
Deep dive on Compass — extending the guest experience beyond the room using AI & IoT
Practical examples of guest personalization and why “people first” still wins

Watch the FULL EPISODE on YouTube: https://youtu.be/gLK3KQZSGBE

Links:
WorldVue: https://www.worldvue.com/
Robert Grosz: https://www.linkedin.com/in/robert-g-9806552/
Chris Guthery: https://www.linkedin.com/in/chrisguthery/
Scott Jamison: https://www.linkedin.com/in/scott-jamison-yyz28/
Mark Schaps: https://www.linkedin.com/in/mschaps/

For full show notes head to: https://themodernhotelier.com/episode/227

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#226: Navigating Trust, Innovation, & Partnerships in Hotel Tech | with Wendy Zapach

David Millili & Steve Carran — Tue, 04 Nov 2025 05:00:00 -0500

In this episode, we’re live on the trade show floor at The Hospitality Show in Denver, Colorado, sitting down with Wendy Zapach, Chief Revenue Officer at Optii. We dive into the major shifts happening in hotel technology, why mergers and acquisitions are shaking up the industry, and what hoteliers should be demanding from their tech partners moving forward.

Key Topics Discussed:

Why consolidation in hotel tech is creating innovation gaps
How tech mergers affect operators, guest experience & trust
What hoteliers should ask when a tech partner changes ownership
How to tell real AI solutions from AI “fluff”
Why bigger tech ecosystems don’t always mean better outcomes

Wendy shares insider insights on predictive intelligence, machine learning, open APIs, data transparency, and how hotel teams can protect guest experience while modernizing operations.

Watch the FULL EPISODE on YouTube: https://youtu.be/BRH7_W6sVZs

Links:
Wendy on LinkedIn: https://www.linkedin.com/in/wendyzapach/
Optii: https://www.optiisolutions.com/

For full show notes head to: https://themodernhotelier.com/episode/226

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#225: Hotel Membership vs. Franchise Models | with Fredrick Schoener

David Millili & Steve Carran — Thu, 30 Oct 2025 05:00:00 -0400

What happens when a lifelong hotelier challenges the traditional franchise model — and discovers a better way to grow brands, revenue, and guest loyalty?

In today's episode, David and Steve sit down with Fredrick Schoener, Brand Director at Silverstone Inns and a lifetime hotelier known for his innovative approach to the hotel business, franchise models, and revenue growth.

Fredrick shares his incredible journey in hospitality — from front desk to owner, to brand director — and reveals why he believes membership-based hotel branding models will redefine the future of hospitality.

Today, you'll learn about:

How hotel owners can make money, even in tough markets
Why most properties rely more on OTAs than they admit
How Gen Z will transform hotel ownership and branding
Why thick franchise contracts hurt owners — and what to do instead
The mindset needed to grow from entry-level employee to brand leader

Watch the FULL EPISODE on YouTube: https://youtu.be/y7li-1ysP6g

Links:
Fredrick on LinkedIn: https://www.linkedin.com/in/fredrick-schoener-cha-a5153517/
SilverStone Inns: https://www.silverstoneinns.com/

For full show notes head to: https://themodernhotelier.com/episode/225

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#224: Deep Dive on Hotel Investment & Growth Strategy | with Tiffany Donato

David Millili & Steve Carran — Tue, 28 Oct 2025 05:00:00 -0400

In this episode, Steve and David sit down with Tiffany Donato, Chief Investment Officer at Marcus Hotels & Resorts, for a candid deep dive into hotel investments, portfolio strategy, and the art of turning underused spaces into revenue and memorable experiences.

Tiffany shares lessons from Hyatt and beyond, why Marcus pairs long-term thinking with entrepreneurial experiments (think igloos, mocktails, and ski hills), and how co-investing, recapitalizations, and smart PIPs shape their expansion outside the Midwest. Plus: texting over email, AI for call handling, and why serving locals is a growth strategy.

You’ll learn:

The Marcus blueprint for expansion beyond the Midwest
How to underwrite labour, rate, and demand honestly (and still win)
Practical activations that drive revenue
Why co-investing and long-term thinking beat quarter-to-quarter pressure
Simple tech moves that delight guests and reduce friction

Watch the FULL EPISODE on YouTube: https://youtu.be/zYPYxG0AZJA

Links:
Tiffany on LinkedIn: https://www.linkedin.com/in/tiffany-leadbetter-donato-46b1027/
Marcus Hotels Management | Hotels, Resorts & Restaurants: https://www.marcushotels.com/

For full show notes head to: https://themodernhotelier.com/episode/224

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#223: Traditional SEO is OUT: How Hotels Can Get AI-Ready | Fredrik Sjoberg

David Millili & Steve Carran — Thu, 23 Oct 2025 05:00:00 -0400

In today's episode, hosts Steve Carran and David Millili sit down with Fredrik Sjoberg, the visionary CEO and founder of Maison — an AI-driven platform revolutionizing how hotels interact with guests and manage their digital presence.

Fredrik's story is extraordinary — from acting on national TV and earning a Ph.D. at Harvard to leading hotel chains and founding two hotel tech companies. He shares how his diverse background shaped his leadership style, why AI will redefine hospitality forever, and how Maison helps hotels tackle labor shortages, improve upsells, and become “agent-ready” in the AI era.

What You’ll Learn:

How AI is transforming the hospitality and travel industry
Why traditional SEO is dead (and how hotels should adapt)
How conversational booking and AI agents will replace websites
The importance of structured hotel data for discovery and direct bookings

This episode is sponsored by Maison: https://www.maison.cx/

Watch the FULL EPISODE on YouTube: https://youtu.be/D1KdWNEIC78

Links:
Fredrik on LinkedIn: https://www.linkedin.com/in/fredrik-sjoberg-6851174/

Maison: https://www.maison.cx/

For full show notes head to: https://themodernhotelier.com/episode/223

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#222: How Coffee Can Increase Revenue & Guest Experience | with Gage Johnston

David Millili & Steve Carran — Tue, 21 Oct 2025 05:00:00 -0400

Ever wondered how a world-class coffee program can transform a boutique hotel’s guest experience and boost revenue?

In this episode, hosts David M. and Steve Carran sit down with Gage Johnston, Marketing Manager at Dalla Corte, to explore the art and science of coffee in hospitality.

Gage shares his incredible journey in the coffee industry—from barista roles in California to launching his own startup, leading coffee programs for 300+ baristas, and now shaping B2B coffee solutions with Dalla Corte.

Discover insights on:

How coffee programs elevate guest experiences in boutique and independent hotels
Common mistakes hotels make when implementing coffee programs
The role of automation and technology in modern coffee operations
Trends to watch in 2026, including hyper-personalization and premium experiences
Tips for designing convenient, innovative, and guest-focused coffee programs

If you’re in hospitality, hotel management, or F&B, this episode is packed with actionable strategies to create memorable guest experiences and boost on-premises revenue.

Watch the FULL EPISODE on YouTube: https://youtu.be/nxS-CPw7a7Y

Links:
Gage on LinkedIn: https://www.linkedin.com/in/gage-johnston-b59086229/

Dalla Corte: https://dallacorte.com/usa/

For full show notes head to: https://themodernhotelier.com/episode/222

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#221: Smart Hospitality Integrations that Improve the Guest Experience | with Will Gilbert

David Millili & Steve Carran — Thu, 16 Oct 2025 05:00:00 -0400

On today's episode, hosts Steve Carran and David Millili sit down with Will Gilbert, Co-Founder of Bodhi, at the company’s Training and Testing Center in Fort Lauderdale, Florida. Bodhi is transforming hospitality technology with a manufacturer-agnostic platform that unifies every system in a hotel—from door locks and lighting to PMS, POS, and housekeeping—into one seamless interface.

Will shares how Bodhi is solving one of the biggest challenges in the industry: fragmented hotel technology. Discover how their platform ensures 100% guest satisfaction through real-time system monitoring, predictive maintenance, and their suite of AI tools — including GuestGPT, Super Agent, and BodhiGPT — that proactively enhance both guest experience and hotel operations.

From building a state-of-the-art testing lab to expanding into multifamily, office, and healthcare sectors, Will gives us an inside look at Bodhi’s mission to redefine the way spaces connect and communicate.

Tune in to learn:

How Bodhi integrates all hotel systems into one “single pane of glass.”
The role of AI in creating smarter, more responsive guest experiences.
How Bodhi’s testing lab ensures reliability and innovation across global installations.
The company’s vision to extend hospitality beyond hotels into multifamily and healthcare environments.

Watch the FULL EPISODE on YouTube: https://youtu.be/85Tti4IPHA8

Links:

Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/
Bodhi: https://www.gobodhi.com/

For full show notes head to: https://themodernhotelier.com/episode/221

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#220: Leading Red Roof: Insights from the Best Budget Hotel Brand | with Zack Gharib

David Millili & Steve Carran — Tue, 14 Oct 2025 05:00:00 -0400

In this episode, hosts David Millili and Steve Carran sit down with Zack Gharib, the President of Red Roof, to explore leadership, innovation, and the future of hospitality.

Zack shares his incredible journey — from growing up in Lebanon and discovering his passion for hotels, to leading one of America’s most recognized hospitality brands. Learn how Red Roof is embracing AI-driven technology, enhancing the guest experience, and building a culture of genuine relationships and real results.

Discover what it takes to thrive in hotel management, lead through change, and balance guest satisfaction with franchisee success. Zack also opens up about his leadership lessons from Mr. Marriott, his transition from Marriott and La Quinta to Red Roof, and why relationships and culture remain at the heart of hospitality.

In this episode, you’ll learn:

How Red Roof is using AI and Hotel IQ to optimize pricing and revenue management
The importance of team culture, leadership, and franchise relationships
How technology is transforming the guest experience in 2025 and beyond
Insights into Red Roof’s new mobile app, loyalty program, and guest analytics initiatives
Why authentic leadership and passion are key to long-term success in hospitality

Watch the FULL EPISODE on YouTube: https://youtu.be/V8hnpGv2IIA

Links:

Zack on LinkedIn: https://www.linkedin.com/in/zack-gharib/
Red Roof: https://www.redroof.com/

For full show notes head to: https://themodernhotelier.com/episode/220

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#219: US Government Shutdown, Holiday Travel, Visa Law and more | with Anthony Melchiorri

David Millili & Steve Carran — Fri, 10 Oct 2025 05:00:00 -0400

In this episode of Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by the legendary Anthony Melchiorri to break down what’s been happening in the hospitality world throughout September.

From ongoing labor shortages and AI’s role in hotel operations, to the impact of the government shutdown on travel, visa challenges for international tourism, and skyrocketing holiday travel costs, the trio dives deep into the realities—and opportunities—facing hoteliers today.

Anthony shares his trademark candid takes on industry trends, training, and technology, plus some entertaining insights on everything from Delta’s YouTube partnership to the origin of resort fees (hint: he had something to do with it!).

Topics Covered:

Why labor shortages might never go away—and how AI can actually help
The effect of government shutdowns on travel and tourism
Rising holiday travel costs and the AI-driven pricing challenge
How airlines and hotels can better embrace technology
Fun behind-the-scenes stories from Anthony’s 40-year hospitality career

Watch the FULL EPISODE on YouTube: https://youtu.be/4_xZWfZz36A

Links:

For full show notes head to: https://themodernhotelier.com/episode/219

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#218: Getting Guest-Facing Technology Right in Hotels | with Robert Grosz

David Millili & Steve Carran — Tue, 07 Oct 2025 05:00:00 -0400

In this episode of The Modern Hotelier, we sit down with Robert Grosz, President & COO of WorldVue, a nearly 50-year leader in hospitality technology solutions. Bob shares his journey from the Midwest to the forefront of real estate and tech, and how culture, quick decision-making, and loyalty have shaped his leadership style.

We dive into:

Why “culture eats strategy for breakfast” and how karaoke helped build stronger teams
The evolution of WorldVue from looping movies on VHS to delivering cutting-edge cloud-based guest experiences
How mobile technology and personalization are transforming hospitality
Why technology should be part of hotel design conversations from day one

Robert's insights highlight not only where hospitality tech is today, but also where it’s headed. This is a fun, thoughtful conversation packed with leadership lessons, industry trends, and a few Neil Diamond references.

Watch the FULL EPISODE on YouTube: https://youtu.be/14OVBJ8FHro

This episode is sponsored by WorldVue — https://www.worldvue.com/

Links:

Robert on LinkedIn: https://www.linkedin.com/in/robert-g-9806552/
WorldVue: https://www.worldvue.com/

For full show notes head to: https://themodernhotelier.com/episode/218

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#217: How Hotels Can Win with Creators, Podcasts, and Emerging Platforms | Independent Hotel Show Panel

David Millili & Steve Carran — Fri, 03 Oct 2025 05:00:00 -0400

How can independent hotels win in today’s digital landscape with creators, podcasts, and emerging platforms?

In this episode of The Modern Hotelier Podcast, hosts Steve Carran and David Millili sit down with hospitality leaders Hillary Folkvord (Hotelier & Entrepreneur, Sacajawea Hotel), Melissa Benhaim (Founder of Benhaim Public Relations), Jennifer Glatt (M.A., Boutique & Independent Hotel Journalist & Storyteller), and Karla Cobreiro (Chief Credibility Officer, Cobreiro Comms) to uncover the strategies driving authentic storytelling, social media success, and hotel brand growth.

From building trust through authentic, personality-driven storytelling to leveraging influencers and content creators, this panel explores how independent hotels can stand out in a competitive market.

You’ll learn:

Why the best story wins when it comes to hotel branding and guest experience.
How to create a cohesive brand voice across Instagram, podcasts, newsletters, and websites.
Practical strategies for social media, video marketing, and PR outreach that actually drive bookings.
The importance of hyperlocal collaborations with local businesses, guides, and vendors.
What hotel leaders should look for when partnering with influencers and content creators.
How AI search and platforms like Substack are changing the way hotels get discovered.

Watch the FULL EPISODE on YouTube: https://youtu.be/2bbOc5hZu-Q

Links:

Panelists

Melissa Benhaim on LinkedIn: https://www.linkedin.com/in/melissa-benhaim-90263734/

Karla Cobreiro on LinkedIn: https://www.linkedin.com/in/karla-cobreiro/

Hillary Folkvord on LinkedIn: https://www.linkedin.com/in/hillary-folkvord-b777b313/

Jennifer Glatt on LinkedIn: https://www.linkedin.com/in/jennifer-glatt/

For full show notes head to: https://themodernhotelier.com/episode/217

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#216: Providing a Better Parking Experience for Hotels | with Munir Maluf

David Millili & Steve Carran — Thu, 02 Oct 2025 05:00:00 -0400

We’re live from the Independent Hotel Show in Miami, Florida, joined by Munir Maluf, CEO & Founder of MP Parking.
In this episode, we dive into the future of hotel valet parking and how the Smart Valet Podium is transforming the guest arrival experience.

Munir shares his insights on:

Why the valet experience is the first impression of a hotel
How MP Parking bridges the gap between hotel culture and valet service
The importance of hotel involvement in parking operations
How MP Parking improves staff satisfaction and guest service

Watch the FULL EPISODE on YouTube: https://youtu.be/YzScq585I50

Links:
Munir on LinkedIn: https://www.linkedin.com/in/munir-maluf-0a6a1913/
Miami Parking Inc: https://www.parkmp.com/
Le VALET: https://www.levalets.com/

For full show notes head to: https://themodernhotelier.com/episode/216

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#215: How Digital Guides Can Provide a Better Guest Experience & Reduce Waste | with Jaimey Bembry

David Millili & Steve Carran — Wed, 01 Oct 2025 05:00:00 -0400

In this episode, we sit down with Jaimey Bembry, CEO & Founder of Bhlen, to explore how hotels can transform the guest experience by replacing outdated paper lists and brochures with digital guest guides.

Discover how Bhlen helps hotels and hospitality brands:

Eliminate paper lists with eco-friendly digital solutions
Deliver personalized, hyper-local experiences for guests
Boost revenue by promoting on-site restaurants & services
Support ESG & sustainability goals with trackable data
Provide an easy, no-app, no-integration solution using QR codes

From digitizing local restaurant guides to creating experience-as-a-service platforms, Bhlen is changing how travelers discover cities, attractions, and hidden gems—directly from their phones.

If you’re a hotelier, destination manager, or travel industry professional, this episode will give you actionable insights on the future of guest engagement and why the next generation of hospitality is digital-first.

Watch the FULL EPISODE on YouTube: https://youtu.be/2pI52saL24w

Links:
Jaimey on LinkedIn: https://www.linkedin.com/in/jaimey-bembry-9950245/
Website: www.bhlen.com

Email: info@bhlen.com

For full show notes head to: https://themodernhotelier.com/episode/215

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#214: Helping Hoteliers Elevate Their Coffee Programs | with Gage Johnston

David Millili & Steve Carran — Tue, 30 Sep 2025 05:00:00 -0400

In this episode, recorded live at the Independent Hotel Show in Miami, hosts Steve and David sit down with Gage Johnston from Dalla Corte, a Milan-based manufacturer of premium espresso machines and grinders.

Gage shares how Dalla Corte is helping boutique and independent hotels elevate their coffee programs with innovative automation, Italian design, and practical solutions for low-staff environments. From the Icon Espresso Machine that simplifies latte art and recipe consistency, to strategies for reducing "coffee leakage" when guests leave for Starbucks across the street, this conversation dives deep into the future of coffee in hospitality.

You’ll hear about:

Why coffee is now one of the fastest-growing revenue drivers for hotels.
How automation helps hotels deliver café-quality drinks without hiring baristas.
The role of design, efficiency, and customer insights in upgrading F&B programs.
Practical advice for hoteliers looking to enhance their coffee offerings without overhauling their outlets.

Watch the FULL EPISODE on YouTube: https://youtu.be/P8GUWgGpTII

Links:
Gage on LinkedIn: https://www.linkedin.com/in/gage-johnston-b59086229/
Dalla Corte: https://dallacorte.com/usa/

For full show notes head to: https://themodernhotelier.com/episode/214

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#213: An All-In-One PMS that Enhances the Guest Experience | with Venkatesh Sakamuri & Krishna Talasila

David Millili & Steve Carran — Mon, 29 Sep 2025 05:00:00 -0400

In this episode, we sit down at the Independent Hotel Show in Miami with Venkatesh Sakamuri, CEO of Stayflexi, and Krishna Talasila, CIO & Co-Founder of Stayflexi, to explore how they’re transforming hospitality technology.

Venkatesh introduces Stayflexi IQ, their new AI-powered data intelligence and revenue management platform designed to help independent hotels compete with big brands. He shares insights on the future of AI in hospitality, the importance of demand and competitor intelligence, and why an all-in-one PMS platform enhances the guest journey.

Krishna dives into lessons learned from expanding in India, how Stayflexi scaled to over 3,500 properties worldwide, and why they’re now doubling down in the U.S. market. He also explains how Stayflexi IQ can integrate seamlessly with existing hotel systems, giving hoteliers actionable insights without a complete tech overhaul.

If you’re a hotelier, hospitality professional, or simply interested in the future of hotel tech, AI, and revenue management, this episode is packed with valuable takeaways.

What you’ll learn in this episode:

How Stayflexi is empowering independent hotels with AI-driven intelligence
Why data is the “new king” in hospitality
The benefits of an all-in-one PMS vs. multiple integrations
Key lessons from scaling in India and expanding globally
The future of revenue management in the AI era

Watch the FULL EPISODE on YouTube: https://youtu.be/QlAMhqhEi3s

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Venkat on LinkedIn: https://www.linkedin.com/in/venkatsakamuri/
Krishna on LinkedIn: https://www.linkedin.com/in/sasank-stayflexi/
Stayflexi: https://business.stayflexi.com/

For full show notes head to: https://themodernhotelier.com/episode/213

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#212: The Independent Hotel Advantage | Scott Eddy at the Independent Hotel Show Miami

David Millili & Steve Carran — Thu, 25 Sep 2025 05:00:00 -0400

In this episode, David and Steve sit down in person with global traveler and hospitality expert Scott Eddy at the Independent Hotel Show in Miami.

Scott shares why he believes independent hotels have a major edge over big brands, the growing importance of wellness and quiet luxury, and why storytelling and showcasing the destination and people are key to standing out. From behind-the-scenes F&B experiences to his personal travel habits, Scott offers real insights for hoteliers looking to connect with both locals and travelers.

We also dive into:

Why people make a stay truly memorable
The changing culture and energy of South Florida
Scott’s top travel tips (including the #1 airplane hygiene hack)
Hospitality trends that will shape the future of independent hotels

Whether you’re in the hotel business or just love travel, this conversation will inspire you to think differently about hospitality, community, and creating unforgettable guest experiences.

Watch the FULL EPISODE on YouTube: https://youtu.be/jxbsHgnN9YE

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Website: https://www.mrscotteddy.com/

LinkedIn: https://www.linkedin.com/in/mrscotteddy/

Instagram: https://www.instagram.com/mrscotteddy/

X: https://x.com/mrscotteddy

For full show notes head to: https://themodernhotelier.com/episode/212

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#211: How Hotels Can Be an Authentic Part of Local Communities | Trent Freeman of Valencia Hotel Group

David Millili & Steve Carran — Tue, 23 Sep 2025 05:00:00 -0400

In this episode, hosts David Millili and Steve Carran sit down with Trent Freeman, Vice President of Operations at Valencia Hotel Group. With over 25 years of experience in hospitality and leadership roles at Four Seasons, Omni, and Peabody Hotels & Resorts, Trent brings a wealth of knowledge and passion for creating authentic guest experiences.

He shares how his career journey—from starting at the front desk to leading operations across Valencia’s boutique luxury properties—shaped his leadership style and perspective on culture, community, and authenticity in hospitality.

We dive into:

How early career lessons shaped his leadership approach
The power of Valencia’s Culture Club and weekly Book Club for leadership development
Insights on creating hotels that are true hubs for their communities
Valencia’s annual Helps Week initiative and how philanthropy impacts employee engagement and guest experiences
Why authenticity goes beyond thread count and décor—and how hotels can genuinely connect with their communities

Watch the FULL EPISODE on YouTube: https://youtu.be/k4rX0u19344

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Trent on LinkedIn: https://www.linkedin.com/in/trent-freeman-21ab7278
Valencia Hotel Group: https://www.valenciahotelgroup.com/

For full show notes head to: https://themodernhotelier.com/episode/211

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#210: A Deep Dive into Meetings & Events | with Steven Kinsley

David Millili & Steve Carran — Tue, 16 Sep 2025 05:00:00 -0400

In this episode, hosts David Millili and Steve Carran, sit down for a fast-paced and insightful conversation with Steven Kinsley, President of Kinsley Meetings. From his beginnings as a Ski Bum in Vail to leading a nationally recognized meetings and events company, Steve shares stories, lessons, and perspectives shaped by decades in hospitality and association event planning.

What You’ll Hear in This Episode:

Fun lightning-round questions: golf skills, favorite emoji, good wine, and time travel to 1947.
Growing up in Boulder & California, discovering community, and how early experiences shaped his career.
Launching Kinsley Meetings and focusing on associations after the 2008 downturn.
Leadership philosophy: supporting teams, fostering independence, and building long-term relationships.
How meetings and events have evolved post-pandemic—objectives, engagement, personalization, and networking.

This episode blends personal storytelling, career insights, and industry thought leadership—perfect for hoteliers, event planners, and anyone curious about the future of hospitality and meetings.

Watch the FULL EPISODE on YouTube: https://youtu.be/MXPK3XYsvm4

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Steven Kinsley on LinkedIn: https://www.linkedin.com/in/skinsley/
Kinsley Meetings: https://www.kinsleymeetings.com/

For full show notes head to: https://themodernhotelier.com/episode/210

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#209: Leading the Food & Beverage at Hotel Polaris | with Chef Ken Butler

David Millili & Steve Carran — Thu, 11 Sep 2025 12:00:00 -0400

In this episode, we sit down with Chef Ken Butler, Executive Chef at Hotel Polaris, to explore the art of hospitality, the evolution of food and beverage trends, and the behind-the-scenes dedication that makes guest experiences unforgettable. From rooftop sushi to locally sourced Colorado flavors, Chef Ken shares his insights on how culinary innovation and health-conscious choices are shaping the future of dining.

Topics covered in this episode:

The rise of health-conscious dining: cutting seed oils & prioritizing natural ingredients
Hotel Polaris’ six diverse food & beverage outlets (from rooftop Aviator Bar to Pamela’s Americana restaurant)
Creative dishes blending sushi, steak, and fresh seafood
Culinary connections to the Air Force Academy and community engagement
The “Polaris Pour” program: bourbon, tequila, wine, gin, and more signature tasting events

Watch the FULL EPISODE on YouTube: https://youtu.be/kDmybYEqVSA

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Ken on LinkedIn: https://www.linkedin.com/in/ken-butler-687939a0/
Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/

For full show notes head to: https://themodernhotelier.com/episode/209

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#208: How Hotel Polaris Creates a Great Guest Experience | with Nick Nations

David Millili & Steve Carran — Thu, 11 Sep 2025 05:00:00 -0400

In this episode, we sit down with Nick Nations, Director of Rooms at Hotel Polaris, to explore how genuine care, communication, and technology combine to create unforgettable guest experiences. Nick shares his philosophy on hospitality, why personality and compassion matter more than processes, and how his team leverages both tech and heart-first service to delight guests.

Whether you’re in hospitality leadership or simply love great service stories, this episode is packed with insights you won’t want to miss.

Topics We Cover:

Why genuine personality and compassion matter more than experience when hiring.
Balancing technology with personalized, human-centered hospitality.
How daily team stand-ups and feedback loops improve consistency and service recovery.
Turning guest interactions into long-term memories and even PR opportunities.

Watch the FULL EPISODE on YouTube: https://youtu.be/gFtpadQlH0U

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Nick on LinkedIn: https://www.linkedin.com/in/nick-nations-78699534/
Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/

For full show notes head to: https://themodernhotelier.com/episode/208

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#207: How Hotel Polaris Creates a Perfect "Bleisure" Experience | with Kevin Barosso

David Millili & Steve Carran — Wed, 10 Sep 2025 12:00:00 -0400

In this episode, we sit down with Kevin Barosso, Director of Sales and Marketing at Hotel Polaris, to explore how the property is redefining the balance between business and leisure travel in Colorado Springs. From versatile dining and meeting spaces to unique leisure amenities, Kevin shares how the hotel is creating experiences that attract both professionals and families. He also dives into the evolving role of artificial intelligence in hotel marketing and what that means for the future of hospitality.

What you’ll hear in this episode:

How Hotel Polaris blends business and leisure travel for a “bleisure” experience
What makes Hotel Polaris’s meeting and event spaces unique compared to other properties
How the hotel accommodates multiple groups without overlap or disruption
The importance of personalized service and tailoring each group’s event experience
How artificial intelligence is shaping hotel marketing, SEO, and guest engagement

Watch the FULL EPISODE on YouTube: https://youtu.be/upZAtrw37Ro

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Kevin on LinkedIn: https://www.linkedin.com/in/kevin-barosso-b370051/
CoralTree Hospitality: https://www.coraltreehospitality.com/

For full show notes head to: https://themodernhotelier.com/episode/207

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#206: Behind Hotel Polaris at the United States Air Force Academy | with GM Curtis Bova

David Millili & Steve Carran — Wed, 10 Sep 2025 05:00:00 -0400

In this episode, we sit down with Curtis Bova, General Manager of Hotel Polaris in Colorado Springs, located right outside the U.S. Air Force Academy. Curtis shares the inspiring journey behind the hotel’s creation, its deep-rooted connection to the Academy, and how it has become a true neighbor within the local community.

From its mid-century modern design inspired by the Academy to the service philosophy built on integrity, service, and excellence, Hotel Polaris stands as a one-of-a-kind property. Curtis reflects on the challenges, history, and vision that brought this project to life after decades in the making.

What you’ll hear in this episode:

The special connection between Hotel Polaris and the U.S. Air Force Academy.
How 9/11 shaped the vision for the hotel and visitor center.
The hotel’s design philosophy rooted in mid-century modern architecture.
Behind-the-scenes stories of a project nearly two decades in the making.
How Hotel Polaris is building a reputation for excellence and modern luxury.

This conversation is a deep dive into hospitality, community, and vision—showing what it means to create not just a hotel, but an experience that embodies pride, service, and connection.

Watch the FULL EPISODE on YouTube: https://youtu.be/mwKrQlkkPpE

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
GM Curtis on LinkedIn: https://www.linkedin.com/in/curtis-bova-3bb1828/
CoralTree Hospitality: https://www.coraltreehospitality.com/

For full show notes head to: https://themodernhotelier.com/episode/206

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#205: SOHO House Goes Private, STR Outperfroms Hotels in Q2, US Traveler Trends | Hospitality Hot Topics with Mandy Murry

David Millili & Steve Carran — Thu, 04 Sep 2025 05:00:00 -0400

In this episode of The Modern Hotelier: Hospitality Hot Topics with Steve Carran and David Millili are joined by hospitality strategist Mandy Murry to break down the biggest trends and stories shaping the industry in August 2025. From evolving travel trends and the rise of AI trip planning to Soho House going private, Booking.com launching a credit card, and Airbnb’s fee hikes, the team explores how these shifts are impacting hoteliers, guests, and the future of travel.

They also discuss the growing demand for local, immersive experiences, the resurgence of hotel lobby bars and speakeasies, and what multi-generational travel and micro-cations mean for operators. Mandy shares updates on her work at Hospitality Concierge and offers insights on where the industry is headed next.

Here’s what we cover:

AI trip planning, OTAs gaining influence, micro-cations, and multi-generational travel
Vacation rentals outperforming hotels + major service fee hikes for property managers
What it means for loyalty, perks, and competition with airlines
Why “secret bars” are having a big moment in 2025

Watch the FULL EPISODE on YouTube: https://youtu.be/e51kECyLHkU

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Mandy on LinkedIn: https://www.linkedin.com/in/allmandy/
Mandy's website: https://mandymurry.com/

Related Links:
U.S. Traveler Trends in 2025

SOHO House to Go Private in $2.7 Billion Deal Led by MCR Hotels

Booking.com Launches Credit Card

Vacation Rentals outperform hotels

Airbnb raises service fee for Property Managers from 15.5% to 3%

Forbes: Inside the Worlds Best Secret Hotel Bars

What is New With Hospitality Concierge?

For full show notes head to: https://themodernhotelier.com/episode/205

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#204: How Trailborn is Bringing Design-forward Hotels to Outdoor Destinations | with Michael Weiss

David Millili & Steve Carran — Tue, 02 Sep 2025 05:00:00 -0400

In this episode, hosts Steve Carran and David Millili sit down with Michael Weiss, co-founder and co-CEO of Trailborn, a brand redefining outdoor hospitality.

Michael shares his journey from Goldman Sachs to Airbnb and Compass, to ultimately launching Trailborn—boutique, design-forward hotels in outdoor destinations like national parks, wine country, and coastal getaways. Listeners will hear how Mike and his partner identified a white space in the market, why outdoor hospitality is booming post-COVID, and how Trailborn is bridging the gap between camping and traditional luxury hotels.

We also dive into:

The challenges and opportunities in outdoor hospitality today.
How Trailborn balances local authenticity with brand consistency.
The company’s partnership with Marriott and what it unlocks for growth.
Lessons Mike has carried from startups like Airbnb and Compass into building Trailborn.
The importance of finding the right business partner and aligning on vision.

If you’re curious about innovation in hospitality, the rise of outdoor travel, or how design and experience shape modern brands, this episode is packed with insights you won’t want to miss.

Watch the FULL EPISODE on YouTube: https://youtu.be/t5PWuCYNvQ0

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Michael on LinkedIn: https://www.linkedin.com/in/mikedweiss/
Trailborn: https://www.trailborn.com/

For full show notes head to: https://themodernhotelier.com/episode/204

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#203: How Cashless Tipping Can Improve Employee Morale & Retention in Hospitality | with Elle Rustique

David Millili & Steve Carran — Thu, 28 Aug 2025 05:00:00 -0400

In this episode, David Millili and Steve Carran sit down with Elle Rustique, Founder and CEO of TipBrightly—a FinTech company revolutionizing tipping through easy, cashless, app-free technology. Inspired by her mother, a hotel housekeeper, Elle turned a personal story into a mission to create more equity, gratitude, and recognition for frontline hospitality workers.

Elle shares her journey from education and entrepreneurship to launching TipBrightly in Silicon Valley, the challenges of breaking into hospitality tech without prior industry experience, and how cashless tipping is helping hotels improve employee morale, retention, and guest satisfaction. She also discusses the power of data, future trends in digital tipping, and offers advice for aspiring hospitality entrepreneurs.

From heartfelt stories about how tipping changed employees’ lives, to practical insights on navigating long sales cycles and industry adoption, this conversation is both inspiring and thought-provoking.

What you’ll learn in this episode:

How a personal story inspired the creation of TipBrightly
Challenges of entering the hospitality tech space as a first-time founder
The role of tipping in boosting retention and recognition in hotels
Trends shaping the future of cashless tipping and guest engagement
Elle’s advice for entrepreneurs looking to innovate in hospitality

Watch the FULL EPISODE on YouTube: https://youtu.be/vCHaugoSD-k

This episode is sponsored by TipBrightly: https://tipbrightly.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Elle on LinkedIn: https://www.linkedin.com/in/erustique/
TipBrightly: https://tipbrightly.com/

For full show notes head to: https://themodernhotelier.com/episode/203

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#202: Creating a Positive Impact on the Planet & People in Hospitality | with Jon Buerge

David Millili & Steve Carran — Tue, 26 Aug 2025 05:00:00 -0400

In this episode, hosts Steve Carran and David Millili sit down with Jon Buerge, President of Urban Villages, to explore how sustainable development is reshaping hospitality. From his upbringing in Aspen and a deep-rooted love of nature to leading innovative, carbon-positive hotel projects like Populus, Jon shares how design, community, and environmental stewardship come together to create places where both people and the planet thrive.

Listeners will hear Jon’s perspective on:

Why authentic, place-based experiences are more valuable than predictable, cookie-cutter stays.
How the Populus hotels in Denver and Seattle are redefining sustainability through design, materials, and guest immersion.
Why he believes profitability and doing the right thing for the planet must go hand in hand—and how Urban Villages is proving that model works.

Watch the FULL EPISODE on YouTube: https://youtu.be/PcPWFXBcYLI

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jon Buerge on LinkedIn: https://www.linkedin.com/in/jon-buerge-95229118/
Urban Villages: https://urban-villages.com/

For full show notes head to: https://themodernhotelier.com/episode/202

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#201: Simplifying Hotel Operations | with Eoin Heavey

David Millili & Steve Carran — Thu, 21 Aug 2025 05:00:00 -0400

In this episode, hosts David Millili and Steve Carran sit down with Eoin Heavey, CEO and founder of Maitre, a modern operating system built specifically for independent hotels. With a unique background spanning both technology and hospitality, Eoin shares his journey—from growing up in Dublin and playing competitive tennis at UC Berkeley to working in consulting, hedge funds, and venture capital—before launching businesses that eventually led him into the world of hotels.

He discusses the inspiration behind Maitre and how it helps hotels streamline operations, improve team communication, and deliver exceptional guest service—all without the burden of legacy systems.

In this episode, you’ll learn about:

Building a hospitality tech platform from the ground up
The future of hotel operations and staffing challenges
How better integrations and cloud-based tools reshape the hotel tech stack
Entrepreneurial lessons from Green Park to Maitre

Watch the FULL EPISODE on YouTube: https://youtu.be/RWtP3l7TrKk

This episode is sponsored by: https://www.maitrehotel.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Eoin on LinkedIn: https://www.linkedin.com/in/eoinheavey/

Maitre LLC: https://maitrehotel.com/

For full show notes head to: https://themodernhotelier.com/episode/201

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#200: Turning a Love for Hotels into a Career in Hospitality | with Stacy Warner

David Millili & Steve Carran — Tue, 19 Aug 2025 05:00:00 -0400

This week’s episode, David Millili and Steve Carran sit down with Stacy Warner, Executive Vice President at Eat.Drink.Sleep., the boutique hospitality group known for concept-driven hotels, restaurants, and bars that blend standout design with unforgettable guest experiences.

Stacy shares her journey from a small town in Massachusetts to shaping some of California’s most creative hospitality projects, including the iconic Tower 23 Hotel. She talks about her People First philosophy, why she believes independent hotels offer the best growth opportunities, and how Eat.Drink.Sleep. balances design ambition with operational excellence through their in-house creative studio.

From navigating unique project challenges (like renovating a hotel on Catalina Island) to leading teams in an era of shifting workplace expectations, Stacy offers candid insights into what it takes to create spaces where both guests and employees thrive.

You’ll also hear her take on:

The difference between “boutique” and “independent” hotels
How guest expectations are evolving (and how they’re not)
Why investing in communication tech is shaping the future of hospitality
Tips for retaining top talent in a competitive market

Watch the FULL EPISODE on YouTube: https://youtu.be/OWqEJJwAglI

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Stacy on LinkedIn: https://www.linkedin.com/in/stacy-warner-4369406/

Eat.Drink.Sleep (EDS) Hospitality Group: https://eatdrinkandsleep.net/

For full show notes head to: https://themodernhotelier.com/episode/200

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#199: Inside Viceroy's Development & Growth Strategy | with Mark Keiser

David Millili & Steve Carran — Thu, 14 Aug 2025 05:00:00 -0400

In today’s episode, David and Steve talk with Mark Keiser, President of Development at Viceroy Hotels & Resorts, about his journey from a suburban upbringing and a year abroad in France to leading the brand’s global growth. Mark shares early career lessons—including taking on a GM role with zero hotel experience—the evolution of luxury lifestyle hospitality, and Viceroy’s approach to creating authentic local experiences, from tequila tastings in Mexico to beekeeping in Portugal. They also explore emerging markets, branded residences, and how Viceroy balances profitability with memorable guest connections.

With over 25 years in hospitality, Mark has led the growth of iconic hotel brands and now drives Viceroy’s global expansion. He shares his journey, lessons learned, and the brand’s vision for redefining luxury travel.

Topics include:

How a high school trip to Puerto Rico and a year abroad in France inspired a career in hospitality
Lessons from stepping into his first GM role with no prior operations experience
What makes a property “Viceroy-worthy” and how the brand blends luxury with authentic local culture
The role of unique guest experiences—like beekeeping in Portugal—in building emotional connections
Career advice for aspiring hospitality leaders, including the value of mentorship and taking early risks

Watch the FULL EPISODE on YouTube: https://youtu.be/dRWZdK5tcOg

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Mark on LinkedIn: https://www.linkedin.com/in/mark-keiser-a4a5152/
Viceroy Hotels and Resorts: https://www.viceroyhotelsandresorts.com/

For full show notes head to: https://themodernhotelier.com/episode/199

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#198: Micro-cations, Adventure Travel, Luxury Sleep Experiences & More | Hospitality Hot Topics

David Millili & Steve Carran — Tue, 12 Aug 2025 05:00:00 -0400

In this Hospitality Hot Topics edition of The Modern Hotelier, hosts Steve Carran and David Millili are joined by Ryan Rivett, President & CEO of My Place Hotels, to unpack July’s biggest hospitality trends.

From the TSA finally ditching the shoe-removal rule, to the rise of micro-cations and adventure travel, to the luxury sleep experience movement, the trio explores how these shifts are shaping guest expectations and industry strategies. Ryan also gives an insider look at My Place Hotels’ rapid growth, their tech-forward approach to guest loyalty, and how they’re adapting to evolving travel patterns.

If you want a fast-paced, insightful conversation about what’s next in hospitality—plus a few laughs—this episode delivers.

Topics Covered:

TSA’s new airport security policy and its impact on travel mood
Why short, frequent “microcations” are here to stay
Adventure travel’s lasting post-pandemic appeal
The luxury sleep trend and wellness-focused stays
How My Place Hotels is leveraging tech, loyalty, and service to scale

Watch the FULL EPISODE on YouTube: https://youtu.be/Nu9eqGeZvN0

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Ryan on LinkedIn: https://www.linkedin.com/in/ryan-rivett-09984311
Ryan on X: https://x.com/RyanJRivett
My Place Hotels: https://www.myplacehotels.com/

For full show notes head to: https://themodernhotelier.com/episode/198

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#197: Staypineapple's Growth Strategy & Using Technology to Personalize the Guest Experience | with Michael Hirschler

David Millili & Steve Carran — Thu, 07 Aug 2025 05:00:00 -0400

On today’s episode, David Millili and Steve Carran sit down with Michael Hirschler, Chief Growth Officer at Staypineapple, live from Staypineapple Chicago. Michael shares how the brand is redefining boutique hospitality through a combination of 'friend-style' service, a bold brand identity, and guest-focused innovation.

They dive deep into Staypineapple’s growth strategy—from owner-operator beginnings to expanding through licensing and management—and how their flexible, cost-effective model provides a compelling alternative to legacy hotel brands. Michael also unpacks their cutting-edge tech stack, the role of AI in enhancing (not replacing) hospitality, and why true guest service still starts with emotionally intelligent people.

Topics covered include:

What makes Staypineapple’s brand and service model unique
Why personalization and emotional intelligence drive guest experience
Reducing friction between guests and staff through smarter tech
How to maintain strong service culture across properties

Watch the FULL EPISODE on YouTube: https://youtu.be/A-WLXWkThTE

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Staypineapple: https://www.staypineapple.com/
Michael on LinkedIn: https://www.linkedin.com/in/michaelhirschler/

For full show notes head to: https://themodernhotelier.com/episode/197

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#196: Staypineapple's Food & Beverage and Chicago's Food Scene | with David Fingerman

David Millili & Steve Carran — Wed, 06 Aug 2025 12:00:00 -0400

Today's episode, David Millili and Steve Carran sit down with Chef David Fingerman, Corporate Executive Chef at Staypineapple, live from The Atwood in Chicago. From delightful afternoon treats to Chicago’s gritty, authentic food and dive bar culture, Chef David shares what makes Staypineapple’s F&B program pop, and why hospitality is more personal when the staff has a hand in the experience.

In this episode, you’ll learn about:

The signature 3PM pick-me-up featuring pineapple-shaped cookies and fresh coffee.
How Staypineapple’s path water bottles and lobby water bars keep guests hydrated without the waste.
Why drinks at The Atwood are more meaningful—with staff-named creations that fuel pride and performance.
Why Chicago’s soul is found in its cash-only neighborhood bars, not the flashy cocktail lounges.

Watch the FULL EPISODE on YouTube: https://youtu.be/aencrVr7krM

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Staypineapple: https://www.staypineapple.com/
Atwood Chicago: atwoodchicago.com
David Fingerman on LinkedIn: https://www.linkedin.com/in/david-fingerman-21763a76/

For full show notes head to: https://themodernhotelier.com/episode/196

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#195: The Naked Experience & Surprise and Delight at Staypineapple | with Beth Anne King

David Millili & Steve Carran — Wed, 06 Aug 2025 05:00:00 -0400

What happens when playful luxury meets bold hospitality?

In this insight-packed episode, hosts David Millili and Steve Carran sit down with Beth Anne King, Regional Director of Operations Staypineapple, to explore the playful luxury and deeply personalized service that define the brand. From high-end bedding that encourages you to sleep naked to surprise-and-delight moments that leave a lasting impression, Beth Anne shares the philosophy, backstories, and operational secrets behind Staypineapple’s unique guest experience.

What You'll Hear in This Episode:

How European-style double duvets, plush towels, and terry robes create a luxury sleep you won't forget.
Why Staypineapple blends cheeky branding with upscale service, and how it resonates with both the young and young-at-heart.
The philosophy of welcoming guests like you would a friend into your home, starting with a drink at check-in.
How Surprise and Delight is at the heart of everything Staypineapple does.
Why every team member is empowered to say yes, no matter the department, and how that changes the game for service culture.

Watch the FULL EPISODE on YouTube: https://youtu.be/W8wCpH3pk6k

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Staypineapple: https://www.staypineapple.com/
Beth on LinkedIn: https://www.linkedin.com/in/beth-anne-king-0a639ab/

For full show notes head to: https://themodernhotelier.com/episode/195

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#194: The Evolution of Revenue Management in Hospitality | with Daniel McGarry

David Millili & Steve Carran — Wed, 30 Jul 2025 05:00:00 -0400

Today's episode, we sit down with Daniel McGarry, the Regional Director of Revenue Management of Stonebridge, and an HSMAI Rising Leader. From mowing lawns in Lancaster to managing revenue strategy across historic Marriott tribute properties, Daniel shares his unique journey through hospitality — and the lessons he’s learned along the way.

We dive into:

The evolution of revenue management — from gut instinct to AI-powered strategy
How to separate signal from noise in a data-saturated world
The future of profit-focused hospitality and the rise of commercial services
Why storytelling might be the most underrated skill in revenue strategy
What it really takes to align sales, marketing, and revenue around a shared goal

Whether you're a hospitality pro or just curious about how data and experience collide in modern hotels, this conversation is packed with insight, laughs, and a whole lot of value.

Watch the FULL EPISODE on YouTube: https://youtu.be/qN31gPuxpws

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Daniel on LinkedIn: https://www.linkedin.com/in/daniel-mcgarry-2baa958a/
Stonebridge Companies: https://www.sbcos.com/

For full show notes head to: https://themodernhotelier.com/episode/194

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#193: Why the Valencia Group Doesn't Follow Trends | with John Keeling

David Millili & Steve Carran — Tue, 29 Jul 2025 05:00:00 -0400

In this episode, hosts David Millili and Steve Carran sit down with industry veteran John Keeling, Executive Vice President of Valencia Hotel Collection. With over 40 years in hospitality, John shares the unexpected path that led him from Middle Eastern studies to becoming a pioneer in independent hotel development.

You'll learn about:

The story behind Valencia’s unique approach to upscale, one-of-a-kind hotels
Why following trends isn’t always the answer—and how breaking the rules (strategically) can lead to success
What’s next for the brand, including exciting new projects in Texas and Arizona
His take on what really drives guest experience and longevity in today’s hotel landscape

If you’ve ever wondered how to stand out in a world of cookie-cutter brands, this episode is for you.

Watch the FULL EPISODE on YouTube: https://youtu.be/VsVE3hNp1TU

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
John on LinkedIn: https://www.linkedin.com/in/john-keeling-5b829210/
Valencia Hotel Collection: https://www.valenciahotelcollection.com/

For full show notes head to: https://themodernhotelier.com/episode/193

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#192: How ONDA is Building a New Model for Experiential Stays | with Bill Graf

David Millili & Steve Carran — Thu, 24 Jul 2025 05:00:00 -0400

In this episode, hosts David Millili and Steve Carran sit down with Bill Graf, the visionary founder of ONDA Hotels, to uncover how a former finance exec traded spreadsheets for surf towns and is now building a hospitality brand for the modern traveler.

Bill shares the bold story of how a sabbatical, a motorcycle, and a post-COVID pivot led to the creation of ONDA—a growing hotel brand designed to bring trusted, high-vibe stays to off-the-beaten-path destinations. From his first property in Costa Rica to his vision of scaling globally through a franchise model.

In this episode, you'll learn about:

How contrarian investing led him into hospitality
What “the vibe” really means and why it's everything
Why ONDA is filling a massive gap in emerging travel markets
What it takes to build trust in remote, lifestyle-driven destinations

Watch the FULL EPISODE on YouTube: https://youtu.be/ZEiYFVyL5vk

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Bill on LinkedIn: https://www.linkedin.com/in/williamgraf/?originalSubdomain=cr
ONDA: https://www.stayonda.com/

For full show notes head to: https://themodernhotelier.com/episode/192

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#191: AHLA's New Focus on Independent Hotels | with Travis Mckie

David Millili & Steve Carran — Wed, 23 Jul 2025 05:00:00 -0400

Today's episode, David Millili and Steve Carran sit down with Travis Mckie, former pro basketball player turned champion for independent hotels at AHLA (American Hotel & Lodging Association).

Travis shares his fascinating journey from the courts of Wake Forest and international basketball leagues to leading the charge for boutique and independent hoteliers across the country. He opens up about what makes independent hotels so memorable, the shift in guest expectations, and how AHLA is reshaping its approach to support these unique properties.

Highlights include:

What makes today’s travelers choose experience over standard
AHLA’s new benefits and programs tailored to independent hotels
Memorable stays like the Wigwam in Arizona
How independent hoteliers can connect with AHLA and get involved

Tune in to hear why the future of hospitality is anything but cookie-cutter — and how leaders like Travis are making sure independent hotels have a powerful seat at the table.

Watch the FULL EPISODE on YouTube: https://youtu.be/jWqwLlodqTk

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Travis on LinkedIn: https://www.linkedin.com/in/travis-mckie-68555b209/
AHLA: https://www.ahla.com/

For full show notes head to: https://themodernhotelier.com/episode/191

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#190: How Sage Hospitality Thinks About New Investments | with Dean Stambules

David Millili & Steve Carran — Tue, 22 Jul 2025 05:00:00 -0400

In this episode, hosts David Millili and Steve Carran sit down with Dean Stambules, Chief Investment Officer at Sage Hospitality Group, live from the ILC CONfab in Chicago.

Dean shares his unique path into the hospitality world—from his family's deep roots in the industry to his early career in appraisal work that led to a passion for hotel investment. He offers a behind-the-scenes look at Sage Hospitality's growing independent hotel platform, including exciting properties like the Stanley Hotel in Estes Park and Circa 39 in Miami Beach.

You’ll also get an insider's preview of Dean’s recent talk on deal-making, where he breaks down the complexities of hotel acquisitions, partnerships, and value creation—highlighting the transformative renovation of One Ocean Resort in Florida.

If you’re passionate about hospitality development, deal strategy, or just love hearing about iconic properties, this one’s for you.

Tune in now to hear:

How Dean found his calling in hospitality
What’s new with Sage and their growing portfolio
A real-world case study of turning potential into profit
The value of independent hotel experiences
How Sage marries design, operations, and investment to drive results

Watch the FULL EPISODE on YouTube: https://youtu.be/60QBnHZtMtY

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Dean on LinkedIn: https://www.linkedin.com/in/dean-stambules-30a11046/
Sage Hospitality Group: https://sagehospitalitygroup.com/

For full show notes head to: https://themodernhotelier.com/episode/190

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#189: Hotel Acquisition in Colorado & Starting ILC | with Jeremy Wells & Stephen Chan

David Millili & Steve Carran — Thu, 17 Jul 2025 05:00:00 -0400

In this episode, hosts welcome back Jeremy Wells, author, brand strategist, and co-owner of The Ozarker Lodge and the newly reimagined Parker Hotel in Colorado.

Jeremy shares what it’s been like since opening The Ozarker Lodge—lessons learned, community wins, and how indie spirit fuels every project. He also dives into his second book, Indie Hotels, a heartfelt blend of memoir and hospitality insights that's already making waves across the industry.

Joining the conversation is Stephen Chan, co-founder of Eagle Point Hotel Partners, the investment group behind both The Ozarker Lodge and Parker Hotel. Stephen gives us a behind-the-scenes look at the $24M Parker property acquisition and talks trends in boutique hotel investing, including their new stealth-mode venture, Arbus Hospitality.

We explore:

How Jeremy and Stephen approach branding, design, and repositioning
The importance of community integration for boutique properties
Lessons from growing a hotel brand post-COVID
Why the independent hotel scene continues to thrive
The future of ILC and its mission to inspire collaboration

Watch the FULL EPISODE on YouTube: https://youtu.be/KuAExHR7BHA

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jeremy Wells
Jeremy on LinkedIn: https://www.linkedin.com/in/wellsjeremy/
Longitude°: https://longitudedesign.com/
INDIE HOTEL: Why Hoteliers Are Breaking Free from Chains and Choosing Independence Book: https://www.amazon.com/INDIE-HOTEL-Hoteliers-Breaking-Independence/dp/B0CHL4713K

Stephen Chan
Stephen on LinkedIn: https://www.linkedin.com/in/stephen-chan-1b70142b/
Eagle Point Hotel Partners: https://www.eaglepointhotels.com/

For full show notes head to: https://themodernhotelier.com/episode/189

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#188: What Makes ILC Events Special | with Meg Gutowski

David Millili & Steve Carran — Wed, 16 Jul 2025 05:00:00 -0400

In this episode, hosts David Millili and Steve Carran sit down with the dynamic Meg Gutowski, Executive Director of the Independent Lodging Congress (ILC), live from ILC CONfab in Chicago. Meg shares her unconventional journey from catering weddings to leading one of the most vibrant communities in independent hospitality.

She opens up about what makes ILC truly special—from building real partnerships with host properties to curating events where business gets done, but fun is never far behind. From rooftop cocktails to Miami shenanigans, you’ll hear how Meg and the ILC team are redefining what it means to connect in this industry.

Whether you’re an independent hotelier, event producer, or just love hospitality done differently, this episode is packed with insight, laughs, and a whole lot of heart.

Watch the FULL EPISODE on YouTube: https://youtu.be/DmZ_h4o24KM

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Meg on LinkedIn: https://www.linkedin.com/in/meg-gutowski-09b33972/
ILC: https://ilcongress.com/

For full show notes head to: https://themodernhotelier.com/episode/188

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#187: We're Halfway Through 2025: Looking Back & Looking Forward

David Millili & Steve Carran — Tue, 15 Jul 2025 05:00:00 -0400

In this special edition of The Modern Hotelier: Hospitality’s Most Engaged Podcast, David Millili, Steve Carran, and Jon Bumhoffer take a moment to pause, reflect, and look ahead as we hit the halfway point of 2025.

From standout interviews and hotel experiences to hilarious behind-the-scenes moments and the hustle of live events, the trio shares their favorite memories, biggest surprises, and what it really takes to keep the podcast (and media company!) running at full throttle.

Highlights include:

Why laughter has become the heartbeat of the show
Behind-the-scenes chaos (and joy) from filming hotel experiences
Favourite guests—from heartfelt conversations to industry game-changers
What they’ve learned as hosts, producers, and friends
Who they dream of interviewing next

This isn’t just a recap—it’s a celebration of hospitality, creativity, and the people behind the stories.

Tune in to laugh with us, learn with us, and see where we’re heading next.

Watch the FULL EPISODE on YouTube: https://youtu.be/X3xEpY8dxZk

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/187

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#186: Classic Luxury & Charm with Modern Amenities at The Warwick Melrose | with Michael Cole

David Millili & Steve Carran — Thu, 10 Jul 2025 05:00:00 -0400

In this episode, we sit down with Michael Cole, the Director of Sales and Marketing at the iconic Warwick Melrose Dallas, to explore how this historic hotel has gracefully evolved over the past century. From its roots as 1920s apartments to a luxurious modern-day destination, Michael shares the rich story behind the walls—and what makes this hotel truly one of a kind.

What you'll hear about in this episode:

How Michael accidentally fell into hospitality—and stayed for 32 years
Why the Presidential Suite still feels like stepping back in time
The recent additions: a brand-new spa, outdoor pool, and 5,500 sq ft ballroom
How the hotel flawlessly blends old-world charm with modern luxury

Watch the FULL EPISODE on YouTube: https://youtu.be/zHJX_H3-_JU

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Michael on LinkedIn: https://www.linkedin.com/in/michael-cole-96a08b20/

Warwick Melrose - Dallas: https://www.warwickhotels.com/

For full show notes head to: https://themodernhotelier.com/episode/186

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#185: Making Everyday a Holiday at The Landmark Prime Rib | with Chef Patrick McElroy

David Millili and Steve Carran — Wed, 09 Jul 2025 05:00:00 -0400

In this episode, we sit down with Executive Chef Patrick McElroy of Landmark Prime Rib inside the iconic Warwick Melrose Hotel in Dallas. Chef Patrick shares his journey from a small island in South Jersey—where fresh seafood was caught just minutes from home—to his rise through French and Italian kitchens across the Northeast, and eventually his return to the place he now calls home: The Melrose.

We talk about the unique character of the Warwick Melrose, the revival of prime rib as an everyday luxury, and how nostalgia and neighbourhood ties have shaped this historic hotel into a modern-day favorite.

If you love stories of culinary heritage, community connection, and bringing classic hospitality back to life—this episode is for you.

In this episode, we explore:

How his father (a corporate exec with serious grill skills) influenced his cooking
What makes the Landmark Prime Rib and Library Bar so unique in the Dallas scene
The deep neighborhood ties and generational loyalty to The Melrose
Why prime rib deserves to be more than just a holiday meal
What brought Patrick back after 2020—and why it still feels like home

Watch the FULL EPISODE on YouTube: https://youtu.be/zmFVQPBIauQ

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Patrick on LinkedIn: https://www.linkedin.com/in/patrick-mcelroy-74763052/

Warwick Melrose - Dallas: https://www.warwickhotels.com/warwick-melrose-dallas

For full show notes head to: https://themodernhotelier.com/episode/185

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#184: Improving Productivity for Hotel Teams & Operations | with Mahwish Saleem

David Millili & Steve Carran — Thu, 03 Jul 2025 15:00:00 -0400

In this episode, we sit down with Mahwish Saleem, Head of Sales at FCS Solutions, to explore how hotels can streamline operations, enhance efficiency, and improve guest satisfaction—all by simplifying their tech stack.

Mahwish shares her first impressions of HITEC, what excites her about the future of hotel tech, and how FCS is helping hoteliers stay ahead in an increasingly complex digital landscape.

What you’ll learn in this episode:

Mahwish’s first HITEC experience and why it's more than just a trade show
How FCS Solutions helps hotels improve operations and guest service
Why reducing the hotel tech stack is becoming a top priority
How automation and AI are driving productivity in housekeeping and maintenance

Watch the FULL EPISODE on YouTube: https://youtu.be/OQLYoLfKBNM

This episode is sponsored by FCS Solutions: https://www.fcshub.com/en

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Mahwish on LinkedIn: https://www.linkedin.com/in/mahwish-saleem-17ab1283/?originalSubdomain=ca
FCS Solutions: https://www.fcshub.com/en

For full show notes head to: https://themodernhotelier.com/episode/184

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#183: Craftable's Procurement to Payment Platform | with Tony Ross

David Millili & Steve Carran — Thu, 03 Jul 2025 12:00:00 -0400

Today, Steve Carran and David Millili sit down with Tony Ross, Director of Sales at Craftable, to talk about how technology is helping operators tackle today’s biggest hospitality challenges — especially rising costs and profit pressure.

Tony brings decades of industry experience and shares how Craftable is streamlining operations, cutting down bloated tech stacks, and helping hotels make smarter, faster decisions with AI and automation.

What You’ll Learn in This Episode:

Why “profit pressure” is one of the biggest challenges in hospitality right now
How Craftable is helping operators manage rising food and labour costs
The role of AI in automating invoice processing and GL coding
How Craftable simplifies integration and helps reduce your tech stack
What Craftable is promoting at HITEC and what’s next for the company

Watch the FULL EPISODE on YouTube: https://youtu.be/yQbyFZraJRI

This episode is sponsored by Craftable: https://craftable.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Tony on LinkedIn: https://www.linkedin.com/in/jaross1/
Craftable: https://craftable.com/

For full show notes head to: https://themodernhotelier.com/episode/183

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#182: Reducing Inefficiency by Connecting Hotel Tech Stacks | with Jason Jenkins

David Millili & Steve Carran — Thu, 03 Jul 2025 09:00:00 -0400

In this live episode of The Modern Hotelier, Steve Carran and David Millili sit down with Jason Jenkins, Vice President & Managing Director of the Americas, HRS, to talk all things hotel tech—from AI-powered upselling to seamless system integration.

Whether you’re a HITEC veteran or a tech-curious hotelier, this episode gives you a front-row seat to how HRS is streamlining operations and enhancing the guest experience in a rapidly evolving landscape.

In this episode, you’ll learn about:

Jason’s HITEC experience and what’s trending in 2025
How HRS is using AI and automation to improve workflows and guest experiences
The benefits of HRS’s in-house AI platform—from data security to eliminating third-party integrations
Why system integration is still a challenge and how HRS is simplifying it
How LTE-enabled mobile ordering boosts efficiency and revenue

This is one episode you don’t want to miss—straight from the show floor with insights that could shape your tech strategy this year.

Watch the FULL EPISODE on YouTube: https://youtu.be/9w05FN3UAYA

This episode is sponsored by Americas, HRS: https://hrsinternational.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jason on LinkedIn: https://www.linkedin.com/in/jason-jenkins/
Americas, HRS: https://hrsinternational.com/

For full show notes head to: https://themodernhotelier.com/episode/182

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#181: Unified Payment Solutions for Hotels | with Phil Crawford

David Millili & Steve Carran — Wed, 02 Jul 2025 14:15:00 -0400

In this special episode of The Modern Hotelier, we’re live from the Dallara IndyCar Factory at HITEC—and yes, the cars are as fast as the tech talk.

We’re joined by Phil Crawford, Head of Hospitality at Adyen, who dives into how they're reshaping the future of payments for the hotel industry.

From solving the chaos of fragmented systems to leveraging true AI (not just buzzword fluff), Phil breaks down how Adyen’s unified commerce approach is creating seamless, data-driven guest experiences. He shares real-world applications—from fraud prevention to global API integrations—and how they’re listening to their clients to build smarter, faster, and more flexible tools.

Whether you're a hotelier struggling with outdated systems or just a tech geek who loves a good innovation story, this episode is packed with insights you can’t afford to miss.

Tune in for:

Behind-the-scenes of Phil’s first HITEC
How Adyen is building payment solutions hotels actually need
What AI should really look like in hospitality

Watch the FULL EPISODE on YouTube: https://youtu.be/2z2e61p_Xds

This episode is sponsored by Adyen: https://www.adyen.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Phil on LinkedIn: https://www.linkedin.com/in/crawfordphil/
Adyen: https://www.adyen.com/

For full show notes head to: https://themodernhotelier.com/episode/181

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#180: Better Data & Better Hotel Systems | with Robert Dawson

David Millili & Steve Carran — Wed, 02 Jul 2025 12:00:00 -0400

In this episode, we’re joined by a hospitality tech powerhouse: Robert Dawson, Chief Strategist and Product Officer at IRECKONU.

Robert shares his journey from front desk college job to C-suite, how he fell in love with the hotel industry, and why solving fragmented data problems became his mission. We talk all things AI, automation, data management, and CRM evolution — and what’s making waves at HITEC this year.

We talk about:

Why the entrepreneurial section at HITEC is the place to be
The real opportunities (and limits) of AI in hospitality
What IRECKONU is doing to turn data into real guest engagement

Watch the FULL EPISODE on YouTube: https://youtu.be/7X3r0-OPuWc

This episode is sponsored by IRECKONU: https://ireckonu.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Robert on LinkedIn: https://www.linkedin.com/in/hospitalitytechnologyexecutive/
IRECKONU: https://ireckonu.com/

For full show notes head to: https://themodernhotelier.com/episode/180

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#179: How Video Can Supercharge Your Website | with Jason Craparo

David Millili & Steve Carran — Wed, 02 Jul 2025 07:45:35 -0400

Today’s episode features hosts Steve Carran and David M., broadcasting from the iconic Dallara IndyCar Factory in Indianapolis with special guest Jason Craparo, CEO of Hovr—the company revolutionizing hotel websites with video storytelling.

We dive into:

How Hovr helps guests' book with confidence through seamless video integration
The power of generative AI to supercharge marketing decisions
How easy it is to implement Hovr with just one line of code
Why video storytelling boosts engagement, CTRs, and direct bookings
What hotels get wrong about content—and how Hovr flips the script

If you're a hotel marketer, tech innovator, or hospitality pro looking to level up guest experience and conversion—this one’s for you.

Watch the FULL EPISODE on YouTube: https://youtu.be/8gyq2G17m5s

This episode is sponsored by Hovr: https://gethovr.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jason on LinkedIn: https://www.linkedin.com/in/jasoncraparo/
Hovr: https://gethovr.com/

For full show notes head to: https://themodernhotelier.com/episode/179

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#178: An End-To-End Technology Solution for Hotels & Resorts | with Dan Bell

David Millili & Steve Carran — Tue, 01 Jul 2025 13:00:00 -0400

In this special HITEC 2025 edition of The Modern Hotelier: Hospitality's Most Engaged Podcast, hosts David Millili and Steve Carran sit down with Dan Bell, VP of Hotels and Resorts at Agilysys, for an energized and insightful conversation straight from the show floor.

Dan shares his journey from his blue-collar roots in Easton, Pennsylvania, to leading hospitality tech innovation at Agilysys. He opens up about what drives him, his favorite city in the world, and the lessons he still carries from his early days in restaurant tech. The trio also dives into the transformative power of integrated, guest-focused technology—and how forward-thinking hoteliers are boosting revenue, efficiency, and experience through modern solutions.

From intelligent guest profiles and PMS innovation to post-sale support and the future of hospitality service, this episode is packed with insights for industry leaders who want to stay ahead.

You’ll learn:

Why Dan believes singular industry focus is the key to better tech
How Agilysys is redefining the guest experience with end-to-end solutions
The importance of collaboration between sales, development, and operators
What post-sale service really looks like when it’s done right

Watch the FULL EPISODE on YouTube: https://youtu.be/F135XFiPjgY

This episode is sponsored by agilysys: https://www.agilysys.com/en/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Dan on LinkedIn: https://www.linkedin.com/in/dan-bell-01a6055/
agilysys: https://www.agilysys.com/en/

For full show notes head to: https://themodernhotelier.com/episode/178

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#177: How Contactless Hotel Interactions Improve the Guest Experience | with Tristan Gadsby & Alberto Santana

David Millili & Steve Carran — Tue, 01 Jul 2025 05:00:00 -0400

In this episode of The Modern Hotelier, we’re live from the iconic Dallara IndyCar Factory in Indianapolis, joined by Tristan Gadsby, CEO of Alliants, and Alberto Santana, CRO of Alliants.

Together, we explore how hospitality is shifting gears from clunky, fragmented tech to seamless, guest-first experiences. From reinventing contactless solutions post-COVID to ditching plastic key cards in favor of NFC technology, Alliants is helping hotels rediscover what true hospitality feels like—personal, powerful, and friction-free.

Learn how:

Resorts World Las Vegas revamped their tech stack for an end-to-end contactless experience.
NFC keys are revolutionizing guest access (and finally working in elevators).
Hotels can personalize stays before the guest even arrives—boosting revenue and delight.
The outdated idea of “reception” is being replaced with something much more human.

And don’t miss Alberto’s fiery take on why hospitality needs to break up with transactions and start having real conversations.

Whether you're a tech-savvy GM or just curious about the future of hotel experiences, this is the episode that connects the dots between innovation and true hospitality.

Watch the FULL EPISODE on YouTube: https://youtu.be/NWvNNOdcMbI

This episode is sponsored by Alliants: https://www.alliants.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Tristan Gadsby
Tristan on LinkedIn: https://www.linkedin.com/in/tristangadsby/
Alliants: https://www.alliants.com/

Alberto Santana
Alberto on LinkedIn: https://www.linkedin.com/in/mrsantana/

For full show notes head to: https://themodernhotelier.com/episode/177

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#176: Inside Hospitality's Virtual Technician | with Will Gilbert

David Millili & Steve Carran — Mon, 30 Jun 2025 15:00:00 -0400

Today, we sit down with Will Gilbert, co-founder of Bodhi, a groundbreaking platform transforming hotel operations through AI, automation, and integration.

With over 25 years of system integration experience, Will shares how Bodhi acts like a virtual technician, working 24/7 to ensure every device in a hotel—regardless of brand—is functioning flawlessly. From a universal guest app that requires no downloads to a powerful AI "Super Agent" processing hundreds of thousands of data points every second, Bodhi is solving problems hotels didn’t even know they had.

We dive into:

The challenges of integration and how Bodhi stays one step ahead
How AI is actually being used—no fluff, just function
The power of real-time data across lighting, HVAC, locks, and PMS systems
Their new innovations debuting at HITEC (hint: three layers of AI!)
Why the guest experience starts before they even speak up

Watch the FULL EPISODE on YouTube: https://youtu.be/-eapkMzXYrQ

This episode is sponsored by Bodhi: https://www.gobodhi.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/
Bodhi: https://www.gobodhi.com/

For full show notes head to: https://themodernhotelier.com/episode/176

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#175: How Zucchetti is Building Technology Solutions for Hoteliers | with Estella Hale

David Millili & Steve Carran — Mon, 30 Jun 2025 12:00:00 -0400

In this episode recorded live at HITEC, we sit down with Estella Hale from Zucchetti North America to talk all things innovation, automation, and integration in hotel tech. With more than 15 years of HITEC experience under her belt, Estella shares insider insights into how Zucchetti is reshaping the hospitality tech landscape in North America.

In this episode, we cover:

How Zucchetti brings European tech excellence to North American hotels
How generative AI is being used for translations, chatbots, and impactful visuals
The industry's ongoing challenge with tech integration—and how Zucchetti addresses it
Why integration should go beyond the “minimum common denominator"
Creating data lakes to improve revenue decisions and future-proof hotel operations

Watch the FULL EPISODE on YouTube: https://youtu.be/h2ORBFn6oI0

This episode is sponsored by Zucchetti North America: https://www.zucchetti.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Estella on LinkedIn: https://www.linkedin.com/in/estellahale/
Zucchetti North America: https://www.zucchetti.com/

For full show notes head to: https://themodernhotelier.com/episode/175

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#174: Women in Travel Thrive: Day of Impact 2025

David Millili & Steve Carran — Sat, 28 Jun 2025 05:00:00 -0400

Hosts Steve Carran and David M. sit down with the powerhouse women behind the movement, including Mercedes Blanco and Silvia Camarota, the co-founders of Women in Travel Thrive. They share the inspiring story of how a grassroots idea born during the pandemic became a global nonprofit that’s transforming the travel and hospitality industry — one Day of Impact at a time.

You'll also hear from participants like Rachel Kooyman, who found community and purpose through volunteering, and guest speakers like Cezary Pietrasik, author of Homo Idioticus, and Syama Bunten, CEO of Big Delta Capital and host of the Getting Rich Together podcast, who speak powerfully on fighting bias, building financial freedom, and leading with intention.

From the birth of a movement to a retreat in Costa Rica, this episode dives into purpose-driven leadership, empowering stories, and what it really means to thrive together.

Key Topics Covered:

Why Day of Impact has become a signature moment for the community
How Women in Travel Thrive is closing the gender gap without gatekeeping
Real talk on financial empowerment, conformity bias, and redefining success
Tips for building wealth, confidence, and community — on your own terms

Watch the FULL EPISODE on YouTube: https://youtu.be/Ixuxu3i9N1I

This episode is sponsored by Alliants: https://www.alliants.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Mercedes Blanco
Mercedes on LinkedIn: https://www.linkedin.com/in/mercedesblancoanton/
Women in Travel Thrive: https://womenintravelthrive.com/

Silvia Camarota
Silvia on LinkedIn: https://www.linkedin.com/in/silviabcamarota/

Women in Travel Thrive: https://womenintravelthrive.com/

Cezary Pietrasik
Cezary on LinkedIn: https://www.linkedin.com/in/cezary-pietrasik/

Syama Bunten
Syama on LinkedIn: https://www.linkedin.com/in/syamameagher/

Big Delta Capital: https://www.bigdeltacapital.com/

Rachel Kooyman
Rachel on LinkedIn: https://www.linkedin.com/in/rachelkooyman/

Women in Travel Thrive: https://womenintravelthrive.com/

For full show notes head to: https://themodernhotelier.com/episode/174

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#173: Simplifying Payments Between Hotels & Travel Agents | with Noelani Schroy

David Millili & Steve Carran — Fri, 27 Jun 2025 12:30:00 -0400

Hosts Steve Carran and David M. sit down with Noelani Schroy, VP of Global Territory Sales at Onyx CenterSource. Broadcasting from the bustling trade show floor in Indianapolis, Noe shares how Onyx is transforming the often-complicated world of hotel commission payments into a seamless experience for both hotels and travel agencies.

They dive into:

Why HITEC feels like a “dysfunctional family reunion” (in the best way)
How Onyx removes the friction from B2B commission payments
The role of travel agents in today’s direct booking vs. OTA conversation
The launch of Onyx Insights, a data-driven solution to help hotels grow and retain agency partnerships

Watch the FULL EPISODE on YouTube: https://youtu.be/e16U0nky9m8

This episode is sponsored by Onyx CenterSource: https://www.onyxcentersource.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Noelani on LinkedIn: https://www.linkedin.com/in/noelanib/
Onyx CenterSource: https://www.onyxcentersource.com/

For full show notes head to: https://themodernhotelier.com/episode/173

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#172: Using Tablets & AI to Improve the Guest Experience | with Kevin Bidner

David Millili & Steve Carran — Fri, 27 Jun 2025 05:00:00 -0400

In this episode, we’re coming to you from the floor of HITEC in Indianapolis, where Steve Carran and David Millili sit down with Kevin Bidner, CEO of Hotel Communication Network (HCN).

Kevin shares the incredible journey from being a serial tech entrepreneur to disrupting the hospitality industry with an innovative, guest-centric solution: in-room tablets that redefine hotel communication. Discover why HCN’s technology is quickly becoming the global standard, how it’s solving the decades-old problem of digital guest engagement, and how it's now accessible to hotels of all levels through an ad-subsidized model.

We also dive into HCN’s latest breakthrough: a conversational AI concierge that speaks every language, solves problems instantly, and helps guests explore the city — revolutionizing the travel experience from the inside out.

What You’ll Learn in This Episode:

Why hotel apps fall short, and tablets win the engagement battle
How HCN became the global leader after acquiring Crave
The real impact of guestroom tablets on satisfaction and hotel revenue
How AI is transforming the hotel experience — in-room and beyond
The bold vision to become “the concierge to the world”

Watch the FULL EPISODE on YouTube: https://youtu.be/TU0bR74Jpd0

This episode is sponsored by HCN: https://hcn-inc.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Kevin on LinkedIn: https://www.linkedin.com/in/kevinbidner/
HCN: https://hcn-inc.com/

For full show notes head to: https://themodernhotelier.com/episode/172

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#171: Improving the Process for Hotel Meetings & Events Sales | with Tania Sidokpohou

David Millili & Steve Carran — Thu, 26 Jun 2025 12:30:00 -0400

In this HITEC Trade Show edition, Steve Carran and David Millili sit down at the MeetingPackage booth with Tania Sidokpohou, Partnerships Director at MeetingPackage. With a rich background in digital marketing and hospitality tech—from Cloudbeds to APO—Tania shares how she’s helping redefine the group booking space.

We unpack:

The power of partnership ecosystems: How tech and distribution partners each play a role
MeetingPackage’s focus on ease of integration and API-driven scalability
How hotels can enhance existing sales and catering tools like Opera and Event Temple with a digital front door
The upcoming launch of MeetingPackage Pay and what it means for frictionless transactions
Why now is the time to digitize the meetings and events space—and how MeetingPackage is leading the charge

Watch the FULL EPISODE on YouTube: https://youtu.be/L64fbBYG5fg

This episode is sponsored by MeetingPackage: https://meetingpackage.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Tania on LinkedIn: https://www.linkedin.com/in/taniasidokpohou/
MeetingPackage: https://meetingpackage.com/

For full show notes head to: https://themodernhotelier.com/episode/171

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#170: Exploring Access Control for Hotels | with Darien Long

David Millili & Steve Carran — Thu, 26 Jun 2025 09:20:25 -0400

Live from the buzzing HITEC trade show floor, The Modern Hotelier sits down with Darien Long, SVP of Specialty Access Control at dormakaba — and trust us, this isn’t your average corporate interview.

From growing up in small-town Texas with a love for sunsets and strong coffee to running a 250-person team in a global powerhouse, Darien’s journey is packed with grit, charm, and game-changing insights.

In this episode, you'll discover:

The best advice she ever got (spoiler: it’s about money vs. experience)
Why fashion-forward PPE should be a thing (yes, really)
The future of hotel access, cloud tech, and how AI could transform your next stay

Tune in to find out why access control is no longer just about locks — it’s about experience.

Watch the FULL EPISODE on YouTube: https://youtu.be/OvJp0-_L9hs

This episode is sponsored by dormakaba: https://www.dormakaba.com/us-en

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Darien on LinkedIn: https://www.linkedin.com/in/darienlong/
dormakaba Americas: https://www.dormakaba.com/us-en

For full show notes head to: https://themodernhotelier.com/episode/170

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#169: How Stayntouch is Solving Problems for Hoteliers | with Bill Fanning

David Millili & Steve Carran — Wed, 25 Jun 2025 13:00:00 -0400

We’re live from the Stayntouch booth at HITEC with a powerhouse guest — Bill Fanning, Chief Revenue Officer of Stayntouch. From rolling out 139 properties in 90 days to launching new grab-and-go kiosk tech, Bill shares how Stayntouch is redefining PMS innovation in the hospitality industry.

Tune in as we cover the latest innovations, guest experience enhancements, and the real impact of customer-led product development.

In this episode, you'll learn about:

How Stayntouch scaled across 139 Cobblestone properties in under 90 days
A new way to manage booking, reporting, and operations at scale
How their self-service kiosk is transforming the late-night guest experience
Why Stayntouch stays in its PMS lane — and thrives with over 1,200 integrations
How hotelier feedback directly shapes new features and partnerships

Listen now to hear how Stayntouch is leading the charge in hospitality tech and what’s coming next in their roadmap.

Watch the FULL EPISODE on YouTube: https://youtu.be/aBpJR-LyJng

This episode is sponsored by Stayntouch: https://www.stayntouch.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Bill on LinkedIn: https://www.linkedin.com/in/billfanning1/
Stayntouch: https://www.stayntouch.com/

For full show notes head to: https://themodernhotelier.com/episode/169

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#168: Automating Operations in Hospitality | with Dino Pietropaolo

David Millili & Steve Carran — Wed, 25 Jun 2025 05:00:00 -0400

In this episode, David Millili and Steve Carran sit down with Dino Pietropaolo, the dynamic Chief Technology Officer at Optii. From global tech ventures to co-founding a cybersecurity firm, Dino’s journey into hospitality tech is anything but ordinary.

We dive into how AI can truly revolutionize hotel operations—not just through automation but by enhancing the human connection. With practical insights and a few laughs (and even a surprise gift!), this is an episode you won’t want to miss.

In this episode, you'll learn:

How Dino's background in cybersecurity and big data led him to hospitality
Why hospitality is slow to adopt AI, and how that's changing fast
The difference between buzzword AI and AI that actually drives business outcomes
How Optii’s new tools let hotels automate job requests with voice, pictures, and natural language
What “job automation through AI” really means and why resolution time matters
Why personalization is the overlooked secret to guest experience

Watch the FULL EPISODE on YouTube: https://youtu.be/Bx65jDNyedc

This episode is sponsored by Optii: https://www.optiisolutions.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Dino on LinkedIn: https://www.linkedin.com/in/dinopietropaolo/
Optii: https://www.optiisolutions.com/

For full show notes head to: https://themodernhotelier.com/episode/168

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#167: Boosting Revenue with Smarter Pricing | with Bobby Marhamat

David Millili & Steve Carran — Tue, 24 Jun 2025 12:30:00 -0400

What do tequila, ghost peppers, and hotel pricing have in common?

In this episode, hosts David Millili and Steve Carran sit down with Bobby Marhamat, the CEO of TakeUp.ai.
The conversation covers Bobby's background, including his upbringing in Nebraska and California, his education at San Jose State, and his career progression in sales and tech. Bobby shares insights about his passion for hot peppers and hot sauces, and his COVID-era venture into starting a tequila company.

The episode concludes with a detailed demonstration of TakeUp's web-based platform, and its features designed to enhance revenue management for hotels. The show promises valuable insights for those interested in the intersection of AI and hospitality.

In this episode, you'll learn about:

What real AI actually means (and why most tools are just pretending)
How hotels are making 22% more revenue using TakeUp
The new rules of proactive pricing, demand prediction & transparency

Tune in now to learn how AI + Human Strategy is reshaping hospitality, one rate at a time.
Watch the FULL EPISODE on YouTube: https://youtu.be/vwuO_NNXO24

This episode is sponsored by TakeUp: https://takeup.ai/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Bobby on LinkedIn: https://www.linkedin.com/in/bobbymarhamat/
TakeUp: https://takeup.ai/

For full show notes head to: https://themodernhotelier.com/episode/167

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#166: HITEC E20X 10 Year Anniversary & 2025 Winner

David Millili & Steve Carran — Tue, 24 Jun 2025 09:15:30 -0400

In this episode, we’re coming to you from the floor of the HITEC Trade Show to celebrate a decade of innovation, grit, and startup brilliance with the Entrepreneur 20X (E20X) competition.

Hosts David Millili and Steve Carran are joined by:

Lyle Worthington – Founder of E20X & tech visionary
Jonathan Rojas – First-ever E20X winner & Co-Founder of Whistle
Al Lagunas – 2025 E20X People’s Choice & Judge’s Award Winner, CEO of Levee

Together, they unpack what it takes to build, pitch, and thrive in the hospitality tech world.

🔑 In this episode, you'll learn:

How E20X was born out of a bourbon-fueled dream and a passion for tech
Why storytelling and preparation are more valuable than stats in a 4-minute pitch
The behind-the-scenes chaos and scrappy beginnings of the first E20X winners
Advice from mentors and judges on what makes a startup stand out on stage
How winning E20X can fast-track your startup into enterprise conversations
Why emotional resonance, not just innovation, wins over judges and investors

Tune in now to hear how it all started—and what’s next for the future of E20X.

Watch the FULL EPISODE on YouTube: https://youtu.be/2BzxnLlGlR8

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Lyle Worthington
Lyle on LinkedIn: https://www.linkedin.com/in/lyleworthington/
HITEC: https://www.hitec.org/

HFTP: https://www.hftp.org/

Jonathan Rojas
Jonathan on LinkedIn: https://www.linkedin.com/in/jonathanrojas0226/
Cloudbeds: https://www.cloudbeds.com/

Al Lagunas
Al on LinkedIn: https://www.linkedin.com/in/allagunas/
Levee: https://www.levee.biz/

For full show notes head to: https://themodernhotelier.com/episode/166

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#165: HITEC 2025 from Indianapolis with HFTP Leaders

David Millili & Steve Carran — Mon, 23 Jun 2025 13:53:56 -0400

On this episode, we head to HITEC 2025 in Indianapolis. We sat down with Members of HFTP to talk about HITEC's growth, vision for the future, and what makes HITEC truly special.

Thanks to Justin Taillon, the Global President of HFTP, Arlene Ramirez, the Senior Vice President of Learning for HFTP, and Scot Campbell, Principle at Integrated Resort Advisors, for sitting down with us and talking about HITEC with us!

Links:

HITEC: https://www.hitec.org/

HFTP: https://www.hftp.org/

Justin Taillon: https://www.linkedin.com/in/justin-taillon/

Arlene Ramirez: https://www.linkedin.com/in/arlenedramirez/

Scot Campbell: https://www.linkedin.com/in/scot-campbell-chtp-2543a02/

Join the conversation on LinkedIn: https://www.linkedin.com/company/the-...
For full show notes head to:

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#164: Inside the Biggest Independent Hotel Brand, Preferred Hotels & Resorts | with Lindsey Ueberroth

David Millili & Steve Carran — Tue, 17 Jun 2025 05:00:00 -0400

On this episode, we sit down with Lindsey Ueberroth, CEO of Preferred Hotels & Resorts. From her family’s bold acquisition of the brand to her leadership in shaping global luxury travel trends, Lindsey shares a candid look into what it takes to lead with purpose, evolve with the market, and inspire a new era of independent hospitality.

With over 100 countries under her belt and a passion for curating meaningful travel, Lindsey offers insights that will resonate with hoteliers, entrepreneurs, and experience-driven brands alike.

Key Topics Discussed:

How Preferred Hotels & Resorts was acquired and revitalized
The 2015 rebrand and the creation of the brand’s five hotel collections
Building a points-based loyalty program that works for independents
Why more hotels are de-flagging and choosing independence
How to foster authenticity while maintaining consistent quality

Tune in to hear how Lindsey is redefining what it means to lead in the world of independent luxury travel.

Watch the FULL EPISODE on YouTube: https://youtu.be/5PeDfzFA2VQ

This episode is sponsored by Actabl: https://actabl.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

LinkedIn: https://www.linkedin.com/in/lindseyueberroth/

Preferred Hotels: https://preferredhotels.com/

Luxury Travel Report: https://preferredhotels.com/bulletin/preferred-hotels-resorts-launches-luxury-travel-report-2025

For full show notes head to: https://themodernhotelier.com/episode/164

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#163: Reviving the Human Touch in Hospitality | with Jill Wilder

David Millili & Steve Carran — Tue, 10 Jun 2025 05:00:00 -0400

How do you maintain a deep understanding of the evolving needs of hotel owners and operators?

In this episode, we sit down with Jill Wilder, President of Aptech, for an honest, insightful, and inspiring conversation on leadership, longevity, and what it really takes to serve the hospitality industry at the highest level. With over 38 years at Aptech, Jill shares her journey from pencil-and-paper accounting to pioneering enterprise-level business intelligence solutions for hotels worldwide.

We talk about:

The value of staying small to serve big
Why customer service still wins in hospitality tech
How Aptech’s acquisition by Jonas Hospitality is opening new doors
What hoteliers really want from their financial systems
Why AI is a tool—not a replacement—and where the human touch still matters
Jill's biggest lessons in leadership

Whether you're a hotelier, tech leader, or just someone who believes in putting people first, this conversation will give you a fresh perspective on what long-term success really looks like in this industry.

Watch the FULL EPISODE on YouTube: https://youtu.be/pRapsxBAdyg

This episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jill on LinkedIn: https://www.linkedin.com/in/jillewilder/

Aptech: https://www.aptech-inc.com/

Jonas Hospitality: https://www.jonashospitality.com/

For full show notes head to: https://themodernhotelier.com/episode/163

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#162: How Independent Hotels Are Shaping the Future of Personalized Travel | with Summer Shoemaker

David Millili & Steve Carran — Thu, 05 Jun 2025 05:00:00 -0400

In this episode, we sit down with Summer Shoemaker, General Manager of the stunning San Diego Mission Bay Resort, to talk all things independent hotels.

Summer shares how growing up across California, Colorado, and Hawaii sparked her love for travel and hospitality. She opens up about what makes independent properties so powerful, the creative freedom they offer, and how tools like Curator Hotel & Resort Collection give GMs the backup they need to thrive in a competitive market.

From slashing wine costs by 50% to saving over $200,000 on AV, Summer walks us through the real-world wins that prove independents can compete with the big brands, and win. If you’re a hotelier who wants to stay independent and profitable, this is the episode for you.

Watch the FULL EPISODE on YouTube: https://youtu.be/q9EZscjVCDc

This episode is sponsored by Curator: https://www.curatorhotelsandresorts.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Summer on LinkedIn: https://www.linkedin.com/in/summer-shoemaker-53a1535/
San Diego Mission Bay Resort: https://www.missionbayresort.com/

For full show notes head to: https://themodernhotelier.com/episode/162

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#161: Marriott Acquires CitizenM, Resort Fees, Hotel Equities/Springboard Merger, Running Vacations and More | with Josiah Mackenzie

David Millili & Steve Carran — Thu, 29 May 2025 05:00:00 -0400

In this episode of Hospitality Hot Topics, Steve Carran and David Millili are once again joined by Josiah Mackenzie, Head of Marketing at Actabl, to break down the biggest stories in hospitality from May 2025.

From Marriott’s bold acquisition of CitizenM to Airbnb’s major relaunch of Experiences, Josiah shares sharp insights into how innovation, scale, and branding are reshaping the industry. They also dive into Springboard’s merger with Hotel Equities, the $1.1B Sabre hospitality tech deal, and why transparency in resort fees is long overdue.

In this episode, you'll learn about:

Watch the FULL EPISODE on YouTube: https://youtu.be/GUOswVHyGzA

This episode is sponsored by Actabl: https://actabl.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Josiah on LinkedIn: https://www.linkedin.com/in/josiahmackenzie/

For full show notes head to: https://themodernhotelier.com/episode/161

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#160: Behind the Scenes at Virgin Voyages | with Colin Hughes

David Millili & Steve Carran — Tue, 27 May 2025 05:00:00 -0400

Get ready to set sail with one of the most innovative minds in hospitality.

In this episode, we're joined by Colin Hughes, Director of Operations & Experience at Virgin Voyages. From spa decks to tattoo studios, Colin walks us through how Virgin is redefining the cruise experience, making it simpler, sexier, and more sustainable.

We dive into:

How Virgin Voyages creates stress-free, all-inclusive adventures for adults only
Personalization strategies that keep both sailors and crew at the heart of the experience
What hotels can learn from Virgin’s award-winning approach to entertainment, F&B, and sustainability
Colin’s inspiring journey from Manchester to becoming a U.S. citizen, cruise industry veteran, and change-maker at Virgin

Whether you’re a cruise sceptic, or seasoned traveler, this episode might just have you booking your first voyage.

Watch the FULL EPISODE on YouTube: https://youtu.be/zBG0kfmC4AY

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Colin on LinkedIn: https://www.linkedin.com/in/colin-hughes-a8596215b/

Virgin Voyages: https://www.virginvoyages.com/

For full show notes head to: https://themodernhotelier.com/episode/160

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#159: How Creativity Fuels Independent Hospitality at Estancia La Jolla | with Eric Jenkins

David Millili & Steve Carran — Thu, 22 May 2025 05:00:00 -0400

In this episode, David and Steve sit down with Eric Jenkins, General Manager of Estancia La Jolla Hotel & Spa. From his roots in Savannah, Georgia, to his hands-in-the-soil leadership style in La Jolla, Eric shares his unconventional path through hospitality, starting as a fry cook and rising through the ranks to manage one of Southern California’s most unique independent hotels.

In this episode, you'll learn about:

How Southern hospitality shaped his career
Why gardening, monarch butterflies, and creative outdoor spaces are part of his GM toolkit
The power of Curator Hotel & Resort Collection in helping independent hotels compete with major chains
Lessons from overseeing a major ownership transition and renovation

Watch the FULL EPISODE on YouTube: https://youtu.be/E0nQehs3a3I

This episode is sponsored by the Curator Hotel & Resort Collection: https://www.curatorhotelsandresorts.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Curator: https://www.curatorhotelsandresorts.com/

Estancia La Jolla Hotel & Spa: https://www.estancialajolla.com/

Eric on LinkedIn: https://www.linkedin.com/in/eric-jenkins-04a475a/

For full show notes head to: https://themodernhotelier.com/episode/159

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#158: What Hotels Can Learn From Chick-fil-A Culture | with Nicholas Lawrence

David Millili & Steve Carran — Tue, 20 May 2025 05:00:00 -0400

What makes Chick-fil-A’s hospitality more than just good service?

In this episode, we're joined by Nicholas Lawrence, Executive Director of People & Culture, Chick-fil-A Local Franchise - Indianapolis and the founder of Lawrence Leadership.

Nick takes us behind the scenes of Chick-fil-A’s legendary hospitality culture—where “my pleasure” isn’t just a catchphrase, it’s a moral obligation. From his early days selling shirts and ties at Macy’s to leading people and culture at a top-performing franchise, Nick shares how leadership, emotional intelligence, and ownership are at the heart of every great customer experience.

What You’ll Learn:

How Chick-fil-A builds a customer-first culture that rivals the best in hospitality
Why local ownership makes all the difference in maintaining brand excellence
Lessons from retail and HR that translate directly into hotel leadership
Why emotional intelligence is the competitive edge for any hospitality business
What “serving a higher purpose” really looks like in day-to-day operations

Whether you're leading a hotel team or running a restaurant, this episode is packed with actionable takeaways to elevate your guest experience.

Watch the FULL EPISODE on YouTube: https://youtu.be/68j5jerfiG8

This episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Nicholas on LinkedIn: https://www.linkedin.com/in/nicholas-lawrence-shrm-cp-59b76289/
Chick-fil-A Local Franchise: https://www.chick-fil-a.com/

For full show notes head to: https://themodernhotelier.com/episode/158

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#157: Balancing High-Tech & High-Touch Hospitality | with Davis Howatt-Lambert

David Millili & Steve Carran — Tue, 13 May 2025 05:00:00 -0400

In this episode, David and Steve sit down with Davis Howatt-Lambert, VP of Marketing at Jonas Hospitality, to unpack how technology and human connection can co-exist in the future of hospitality. Davis shares his career journey from political science to hospitality tech, his love of golf and rock climbing, and how growing up in Edmonton shaped his leadership style.

They explore Jonas Hospitality’s unique "buy and hold" model, the evolution of guest experience through personalization and data, and why CDPs (Customer Data Platforms) might soon outshine CRMs. From AI and automation to personalized spa itineraries and self-service kiosks, Davis breaks down how hotels can enhance efficiency without losing the soul of hospitality.

Tune in to learn:

The real difference between AI hype and AI value in hotels
How Jonas Hospitality is creating a best-of-both-worlds platform
Why personalization isn't a luxury—it’s the new standard
What hotels can do today to set better guest expectations tomorrow

Watch the FULL EPISODE on YouTube: https://youtu.be/5x3NCfFP53Q

This episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Davis on LinkedIn: https://www.linkedin.com/in/davis-howatt-lambert-a13966a8/

Jonas Hospitality: https://www.jonashospitality.com/

For full show notes head to: https://themodernhotelier.com/episode/157

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#156: How Culture & Creativity Influence Quixote's Menu | with Chef Jose Cepeda

David Millili & Steve Carran — Thu, 08 May 2025 05:00:00 -0400

In this episode, we sit down with Jose Cepeda, Executive Chef at Quixote in the LaFayette Hotel, San Diego. Jose shares how his culinary journey began in the kitchens of his grandmother and the streets of Mexico, selling rice pudding to support his family. He opens up about transforming personal hardship into artistic expression on every plate. From perfecting his grandmother’s flan to adding bold global flavours inspired by his travels, Jose reveals how he brings modern creativity to traditional Oaxacan roots. Plus, he talks about his signature dish—the wood-fired branzino—and why every meal is more than food… it’s a piece of his story.

In this episode, we learn about:
• Jose’s family legacy and the powerful story behind his rice pudding
• Why Quixote blends ancient Oaxacan vibes with modern flair
• How he uses flavours from around the world to push culinary boundaries
• And what dish he always orders when dining out

Watch the FULL EPISODE on YouTube: https://youtu.be/X5-lFqQfsms

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Quixote LaFayette Hotel San Diego: https://lafayettehotelsd.com/dining
Jose on LinkedIn: https://www.linkedin.com/in/jose-cepeda-39495b200/

For full show notes head to: https://themodernhotelier.com/episode/156

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#155: Meet the GM of The LaFayette Hotel | with Steve Slack

David Millili & Steve Carran — Wed, 07 May 2025 05:00:00 -0400

In this episode, we sit down with Steve Slack, General Manager of the iconic LaFayette Hotel in San Diego. From humble beginnings picking golf balls at a driving range to leading a $31 million hotel transformation, Steve shares his journey through the hospitality industry.

We dive into the rich history of the LaFayette Hotel—from its golden age hosting Hollywood legends to its modern revival. Steve Slack also opens up about building a strong community-focused culture, the importance of thoughtful hiring, and what it’s like creating a space where staff and guests alike feel a true sense of belonging.

Plus, hear some fun behind-the-scenes stories—including a few celebrity encounters. Whether you’re in the hospitality industry or just love a good comeback story, this episode delivers inspiration and insight.

Watch the FULL EPISODE on YouTube: https://youtu.be/kg0yJe21P3E

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
The LaFayette San Diego: https://lafayettehotelsd.com/
Steve Slack on LinkedIn: https://www.linkedin.com/in/steveaslack/

For full show notes head to: https://themodernhotelier.com/episode/155

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#154: Status of RevPAR, Canadians Avoiding US Travel, Sports Tourism & More | Hospitality Hot Topics

David Millili & Steve Carran — Wed, 30 Apr 2025 05:00:00 -0400

In this episode of Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by Gabriel Perez from Indigo Road to unpack April’s biggest shifts in hospitality.

They dive into why boutique hotels are leading in RevPAR despite growing consumer caution, the booming popularity of camping and outdoor experiences, and how sports tourism is becoming a massive economic driver—from the NFL Draft to the upcoming World Cup.

They also discuss the evolving tourism dynamics between the US and Canada, the rise of mobile bookings, and how hotels can adapt to trends such as glamping and experiential travel. Gabriel also shares exciting growth updates from Indigo Road, including historic revitalization projects and thoughtfully curated restaurant expansions in Florida.

In this episode, you'll learn:

Watch the FULL EPISODE on YouTube: https://youtu.be/rUq7MCV_tZM

This episode is sponsored by Indigo Road: https://www.theindigoroad.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Indigo Road: https://www.theindigoroad.com/

Gabriel on LinkedIn: https://www.linkedin.com/in/thehotelier/

For full show notes head to: https://themodernhotelier.com/episode/154

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#153: Developing & Building a Boutique Beach Hotel in Westhampton | with Elizabeth Bakhash

David Millili & Steve Carran — Tue, 22 Apr 2025 05:00:00 -0400

In this episode, we’re joined by Elizabeth Bakhash, co-owner of Three Ducks Hotel—a new 12-room boutique hotel in Westhampton that's redefining the luxury Hamptons experience. With a rich background in branding and real estate, Elizabeth shares how she’s building more than just a hotel—she’s curating a guest experience rooted in nature, local partnerships, and a little bit of whimsy (yes, the ducks have names!).

We dive into:

Why less is more when it comes to amenities
The inspiration behind Three Ducks' brand and playful personality
Designing with intention—from "garden fresh interiors" to the flexible barn space
How her branding background shapes everything from the digital experience to the on-site details

Listen now and let us know your thoughts!
Watch the FULL EPISODE on YouTube: https://youtu.be/upcie85s7qs

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Elizabeth on LinkedIn: https://www.linkedin.com/in/elizabeth-bakhash-42239529/
Three Ducks Westhampton: https://www.threeduckswesthampton.com/

For full show notes head to: https://themodernhotelier.com/episode/153

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#152: Inside BITAC Sales, Marketing, & Revenue Summit 2025

David Millili & Steve Carran — Fri, 18 Apr 2025 06:06:59 -0400

In this special episode of The Modern Hotelier, David Millili and Steve Carran take you behind the scenes at BITAC’s Sales, Marketing & Revenue Management Summit at the Hotel Fairmont Grand Del Mar in San Diego, CA.

This episode is packed with insights, laughs, and moments that define what makes BITAC unlike any other event in hospitality.

Featuring exclusive interviews with:

Lucy Eason (Plusgrade) – On the power of upselling tech and why BITAC’s intentionality makes it so special
Robert Marusi (Hotel del Coronado) – On being a disruptor and putting the customer first
Nick Horgan (Amaze Insights) – On starting the BITAC sales and marketing summit and how to get 3x ROI from events
Jack Tadami (Vella AI) – On building genuine relationships that go beyond name tags
Lynsey Kreitzer (GF Hotels & Resorts) – On personalization, pre-research, and what sets BITAC apart from massive trade shows

Tune in to hear:

Why relationships matter more than ever
How technology is evolving hotel revenue strategies
What makes BITAC different from every other event

Watch the FULL EPISODE on YouTube: https://youtu.be/xAtehukK-FQ

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jack Tadami on LinkedIn: Linkedinlinkedin.com/in/jack-tadami-1086b6aa/overlay/about-this-profile
Vella AI: https://www.vellaai.co/

Nick Horgan on LinkedIn: https://www.linkedin.com/in/nick-horgan/

Amaze Insights: https://www.amazeinsights.com/

Robert Marusi on LinkedIn: https://www.linkedin.com/in/robert-marusi-b6267739/

Hotel del Coronado: https://www.hoteldel.com/

Lucy Eason on LinkedIn: https://www.linkedin.com/in/lucyeason/

Plusgrade: https://www.plusgrade.com/

Lynsey Kreitzer on LinkedIn: https://www.linkedin.com/in/lynseykreitzer/

GF Hotels & Resorts: https://www.gfhotels.com/

For full show notes head to: https://themodernhotelier.com/episode/152

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#151: Diversity, Attracting Talent, and Creating Impact in Hospitality | with Anna Blue

David Millili & Steve Carran — Thu, 17 Apr 2025 05:00:00 -0400

In this episode, we sit down with powerhouse changemaker Anna Blue, whose journey from politics to hospitality is anything but ordinary. With roots in education policy, social impact, and gender equity, Anna brings a fresh and fearless perspective to an industry craving innovation and inclusivity.

We talk about:

Lessons from leading DEI, advocacy, and workforce transformation initiatives
How the hospitality industry can better attract and retain young talent
Why silence on issues like immigration and DEI is holding the industry back
The powerful story behind the Forward initiative and No Room for Trafficking

Watch the FULL EPISODE on YouTube: https://youtu.be/nl3WHQ5tGYQ

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Anna on LinkedIn: https://www.linkedin.com/in/anna-blue/

For full show notes head to: https://themodernhotelier.com/episode/151

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#150: Using AI to Improve Your Revenue Strategy | with Andrew Rubinacci

David Millili & Steve Carran — Wed, 16 Apr 2025 05:00:00 -0400

In this episode, Steve and David sit down with Andrew Rubinacci, Chief Advisory Officer at FLYR, to unpack how AI and next-gen data systems are reshaping the hospitality industry. With a background spanning 35 years in commercial strategy, Andrew brings deep insight into why pulling reports for five hours a day is a thing of the past—and how hotels can now optimize rates, personalize experiences, and drive revenue in real time.

We dive into:

Why legacy systems hold hospitality back
How FLYR uses AI to optimize room pricing 24x a day
The shift from tactical roles to strategic leadership in revenue management
What makes BITAC unique for real business-building conversations
The future of AI-powered guest experiences and seamless upselling

If you're in hospitality, tech, or just want to hear from someone who’s shaking up a traditional industry with bold ideas, this one’s for you.

Watch the FULL EPISODE on YouTube: https://youtu.be/MS7H5YKyP00

This episode is sponsored by FLYR: https://flyr.com/hospitality/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Andrew on LinkedIn: https://www.linkedin.com/in/andrewrubinacci/
FLYR: https://flyr.com/hospitality/

For full show notes head to: https://themodernhotelier.com/episode/150

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#149: How a CDP Helps Hotels Drive Direct Revenue | with Heather Knutson

David Millili & Steve Carran — Tue, 15 Apr 2025 05:00:00 -0400

In this episode, we're joined by Heather Knutson, Senior Vice President of Sales and Marketing at Ascent360, live from her very first BITAC Conference! Heather shares her candid journey from googling “what is a CDP?” to leading one of the most advanced customer data platforms in hospitality.

We dive into the real difference between a CRM and a CDP, how hotels can leverage guest data to deliver deeply personalised experiences, and why automation is the key to solving staffing shortages and boosting revenue. Heather also unpacks real-world strategies—from pre-arrival campaigns and spa upsells to retargeting wedding guests—that boutique and independent hotels can use to compete with the big players.

If you’re in hospitality and want to understand your guests better, boost direct bookings, and build loyalty without relying on outdated point systems, this one’s for you.

Key takeaways:

What a CDP really is (and why it matters)
Automation tips that free up your staff
Personalisation done right: segmentation, dynamic content & "golden records"
How to drive direct bookings and outsmart the OTAs
The RFM score that could change how you treat your top guests

Watch the FULL EPISODE on YouTube: https://youtu.be/Azb5dawDu84

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Heather on LinkedIn: https://www.linkedin.com/in/heathersharpknutson/
Ascent360: https://ascent360.com/

For full show notes head to: https://themodernhotelier.com/episode/149

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#148: Building Relationships at BITAC | with Rich Viola

David Millili & Steve Carran — Thu, 10 Apr 2025 05:00:00 -0400

In this special episode, Steve and David sit down with Rich Viola, the visionary behind BITAC, for a heartwarming and eye-opening conversation about what makes business relationships actually meaningful.

Rich shares the 21-year journey of creating BITAC—from its accidental beginnings as an online news platform to becoming a culture-shifting conference experience that’s anything but traditional. He dives into how BITAC helps people go beyond business cards and LinkedIn connections, creating an environment where real friendships are formed, personal stories are shared, and even lifelong bonds are born.

From tales of serendipitous reunions to game night rivalries and heartwarming wedding celebrations, this episode is packed with stories that prove when you build relationships first, the business will follow.

Tune in to hear:

Why assigned seating and small groups at BITAC are a game changer
How Rich transformed a chance meeting into a decades-long friendship
What makes BITAC feel more like a family reunion than a business event

Get ready to rethink what a conference can be—and maybe, just maybe, be inspired to make some music of your own.

Watch the FULL EPISODE on YouTube: https://youtu.be/OEdMlR29FJY

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Rich on LinkedIn: https://www.linkedin.com/in/rich-viola-690913b/
BITAC: https://bitac.net/

For full show notes head to: https://themodernhotelier.com/episode/148

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#147: Innovating Meeting & Event Furniture in Hospitality | with Andrew Moffett

David Millili & Steve Carran — Tue, 08 Apr 2025 05:00:00 -0400

What do luxury kitchens, global events, and linen-less tables have in common?

In this episode, Steve Carran and David Millili sit down with Andrew Moffett, Chief Brand Officer at Southern Aluminum, for a conversation full of passion, innovation, and a few surprises—like a deep dive into linen-less tables.

Andrew takes us on his unique journey from the kitchens of the Four Seasons to the boardrooms of hospitality's top innovators. With a background in culinary arts and years of experience leading global events for Marriott, Andrew shares how he’s now redefining meeting and event spaces through design, culture, and collaboration.

What You’ll Learn:

How a chef’s mindset influences brand strategy and leadership
Why linen-less tables are a game-changer for hotels and events
The power of designing experiences (not just furniture)
How customer collaboration fuels product innovation
What’s next for Southern Aluminum—including tech-integrated podiums and mobile chef stations

Tune in now and let us know what resonated most. Watch the FULL EPISODE on YouTube: https://youtu.be/iwWeCKYFNNI

This episode is sponsored by Southern Aluminum: https://southernaluminum.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/andrew-moffett-7a943711/

Southern Aluminum: https://southernaluminum.com/

For full show notes head to: https://themodernhotelier.com/episode/147

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#146: Digital Strategies that Drive Direct Bookings | with Charlie Osmond

David Millili & Steve Carran — Tue, 01 Apr 2025 05:00:00 -0400

In this episode hosts Steve Carran and David Millili sit down with Charlie Osmond, the passionate and pioneering co-founder of Triptease. From leading a regiment in the British Army to founding multiple companies straight out of Oxford, Charlie’s journey is anything but ordinary.

We dive into:

Charlie’s early days in the British Army and Oxford Yacht Club 🛥️
His obsession with solving the frustrations of online hotel bookings
The evolution of Triptease and its mission to help hotels take back control from OTAs
The power of parity, personalised experiences, and why your booking engine might be holding you back
How AI and no-code tools are changing the game for hoteliers

Plus, Charlie drops insights from thousands of hotel data points and dishes out practical advice you can implement today to increase direct bookings and elevate the guest experience.

👉 And don’t miss Charlie’s inside scoop on the upcoming Direct Booking Summit in Dallas!

Watch the FULL EPISODE on YouTube: https://youtu.be/nBCQyaxQh6g

This episode is sponsored by Triptease: https://www.triptease.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Charlie on LinkedIn: https://www.linkedin.com/in/charlieo/
Triptease: https://www.triptease.com/

For full show notes head to: https://themodernhotelier.com/episode/146

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#145: Southwest & Spirit Shakeup, Hotels Design for Bleisure & Ride the Cruise Wave | March Hot Topics with Grey Raines

David Millili & Steve Carran — Tue, 25 Mar 2025 05:00:00 -0400

In this episode, we're looking back at the biggest hospitality headlines from March—joined by none other than Grey Raines, Managing Partner at Raines Company. Fresh off the Hunter Conference, Grey dives into everything from staffing shortages to hotel design trends and cruise-ship inspired stays.

We chat about:

The ongoing labour crunch in hotels—and how flexibility and culture are key
Airlines switching lanes: Spirit goes premium, and Southwest says goodbye to free bags
Bleisure travel and how hotel lobbies are getting a serious glow-up
Hotels partnering with cruise lines—and even taking to the skies with private jet experiences
What’s new at Raines Company, including a fresh hotel opening in Greenville, NC

This is your one-stop-shop for insights, hot takes, and a glimpse into the future of travel and hospitality.

Watch the FULL EPISODE on YouTube: https://youtu.be/CvYBHy3PBjA

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Hotels still struggling with staffing shortages: https://usa.boutiquehotelier.com/staff-shortages-across-american-hotels/

Southwest ends free bags: https://www.cbsnews.com/news/southwest-airlines-ending-free-checked-bags-policy-many-passengers/

Spirit moves Premium: https://www.cnbc.com/2025/03/12/spirit-airlines-completes-financial-restructuring-exits-chapter-11.html

Hotels updating design for bleisure travel: https://hotelsmag.com/news/the-evolution-of-hotel-design-creating-spaces-for-work-leisure-and-community/

Hotels ride the cruise ship wave: https://www.costar.com/article/1339140196/us-hoteliers-try-to-ride-the-wave-of-surging-cruise-demand

Four Seasons Private Jet experience: https://www.travelpulse.com/news/entertainment/four-seasons-launches-private-jet-trip-inspired-by-the-white-lotus

What is new with Raines?: https://hotelsmag.com/news/rains-to-manage-hilton-garden-inn-greenville/

For full show notes head to: https://themodernhotelier.com/episode/145

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#144: Lessons from Starting & Growing Slice | with Ilir Sela

David Millili & Steve Carran — Tue, 18 Mar 2025 05:00:00 -0400

In this episode, David and Steve chat with Ilir Sela, the visionary Founder and CEO of Slice, a platform that empowers over 20,000 independent pizzerias and generates nearly $2 billion in sales.

Ilir shares his incredible journey—from growing up in a small town in Macedonia to moving to New York City and embracing the entrepreneurial spirit that built his career. He talks about his early ventures, the lessons he learned bootstrapping a business, and how Slice is bridging the digital gap for small pizzerias, ensuring they thrive in an online world.

We also dive into:

The evolution from MyPizza to Slice
The power of bootstrapping and how it shaped his leadership
How COVID-19 accelerated growth and helped small businesses survive
The importance of trust, culture, and doing the right thing

And of course, we had to ask—what’s his go-to pizza spot in NYC?
If you're passionate about entrepreneurship, small business success, and a great slice of pizza, this episode is for you.

Watch the FULL EPISODE on YouTube: https://youtu.be/g5S5-cTsZJc

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Ilir on LinkedIn: https://www.linkedin.com/in/ilirsela/

Slice: https://slice.com/

Slice Youtube: https://www.youtube.com/@SlicePlatform/

For full show notes head to: https://themodernhotelier.com/episode/144

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#143: Leveraging Hospitality Management Technology to Improve Operations & Drive Profit | with Samuel Zats

David Millili & Steve Carran — Tue, 11 Mar 2025 05:00:00 -0400

In this episode, we sit down with Samuel Zats, co-founder and CEO of Craftable, a game-changing hospitality management platform. Sam shares his journey from working in his family’s café to founding a company that’s revolutionizing hotel and restaurant operations.

We dive into:

The power of AI in streamlining hotel and restaurant management
How automation is shaping the future of hospitality operations
The biggest misconceptions about tech adoption in hotels
What hoteliers need to do now to stay ahead in an evolving industry

With insights from his experience at McKinsey & Company and his background in Silicon Valley, Sam delivers a fresh take on how hotels can optimize their profitability, efficiency, and guest experience.

Don't miss this fascinating conversation on the future of hospitality tech!

Watch the FULL EPISODE on YouTube and let us know your thoughts: https://youtu.be/brVSJaWAFtg

This episode is sponsored by Craftable: https://info.craftable.com/lp/modern-hotelier

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Samuel on LinkedIn: https://www.linkedin.com/in/samuelzats/

Craftable: https://craftable.com/

For full show notes head to: https://themodernhotelier.com/episode/143

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

#142: How Hotels Can Improve Their Social Media Marketing | with Scott Eddy

David Millili & Steve Carran — Thu, 06 Mar 2025 05:00:00 -0500

In this episode, David and Steve sit down with Scott Eddy, one of the world's top social media influencers in hospitality, boasting over a million followers on X and Instagram. Scott’s journey is anything but conventional—he transitioned from investment banking to launching the first digital agency in Southeast Asia, and now he’s a full-time traveler, speaker, and industry leader.

We dive into:

How hotels are marketing like it’s 2015—and what they need to do instead
Why storytelling is the real key to success in hospitality marketing
The brands that are getting it right—and the ones that are missing the mark
The biggest mistakes hotels make with social media (and how to fix them)
Scott’s insane travel stories, from 120 cruises to 85 countries

Watch the FULL EPISODE on YouTube: https://youtu.be/-9jL7vc1qNU

This episode is Sponsored by

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Website: https://www.mrscotteddy.com/

LinkedIn: https://www.linkedin.com/in/mrscotteddy/

Instagram: https://www.instagram.com/mrscotteddy/

X: https://x.com/mrscotteddy

For full show notes head to: https://themodernhotelier.com/episode/142

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#141: Transforming Hotel Websites into Direct Booking Machines | with Tarun Goyal

David Millili & Steve Carran — Tue, 04 Mar 2025 05:00:00 -0500

What if independent hotels could outsmart OTAs at their own game?

In this episode of The Modern Hotelier, we sit down with Tarun Goyal, the founder & CEO of Simplotel, to uncover how hotels can increase direct bookings by leveraging the same digital strategies as major OTAs. Tarun shares his journey from Amazon and Expedia to building a tech-driven hospitality powerhouse, helping independent hotels convert more visitors, personalize guest experiences, and maximize revenue.

Key Takeaways:

How OTAs use personalization, and how hotels can do it too
The must-have website features that drive direct bookings
The biggest mistakes hotels make with their digital presence
How speed, SEO, and engagement impact revenue
Why hyper-personalization is the future of hotel marketing

Whether you're a hotelier looking to boost bookings, a tech enthusiast, or just curious about the future of hospitality, this episode is packed with game-changing insights.

Watch the FULL EPISODE on YouTube: https://youtu.be/qtz_r2qUYbw

This episode is Sponsored by Simplotel: https://www.simplotel.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Tarun on LinkedIn: https://www.linkedin.com/in/tgoyal/?originalSubdomain=in
Simplotel: https://www.simplotel.com/

For full show notes head to: https://themodernhotelier.com/episode/141

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#140: 2025 Hospitality Conference & Events Guide | with Brent Hayhurst

David Millili & Steve Carran — Thu, 27 Feb 2025 05:00:00 -0500

This is our 2025 guide to the conference and events season in the Hospitality Industry.

In the episode, Brent Hayhurst, the VP of Curator Hotel & Resort Collection joins us to take a look at some of the upcoming events and conferences in the Hospitality Industry. We breakdown upcoming events so you can see what events you should put on your calendar in 2025.

We talk about the benefits of attending these upcoming events:

Digital Transformation in Hotels & Hospitality
BITAC Events
AAHOACON
Direct Booking Summit
HITEC & HSMAI
ILC Events
Hotel Data Conference
Independent Hotel Show
The Hospitality Show
ILHA INSPIRE

Watch the FULL EPISODE on YouTube: https://youtu.be/Is8aVAYZGLE

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Digital Transformation in Hotels & Hospitality: https://dthsummit.com/
BITAC Events: https://www.bitac.net/Event/Sales/2025
AAHOACON: https://aahoacon.com/
Direct Booking Summit: https://www.directbookingsummit.com/
HITEC & HSMAI: https://www.hitec.org/
ILC Events: https://ilcongress.com/
Hotel Data Conference: https://str.com/event/hotel-data-conference
Independent Hotel Show: https://independenthotelshow.us/
The Hospitality Show: https://www.thehospitalityshow.com/
ILHA INSPIRE: https://inspire.ilha.org/

For full show notes head to: https://themodernhotelier.com/episode/140

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#139: Building Technology to Help Hotels Elevate the Guest Experience & Drive Profit | with Jacob Messina

David Millili & Steve Carran — Tue, 25 Feb 2025 05:00:00 -0500

Join hosts David Millili and Steve Carran on this engaging episode of The Modern Hotelier as they sit down with Jacob Messina, CEO of Stayntouch.

Jacob shares his unique journey from front desk operations in New York City to spearheading innovations in hospitality technology. In an in-depth conversation, he reveals how his hands-on experience in hotels shaped his vision for a cloud-based property management system that streamlines operations, enhances guest experiences, and redefines customer support.

Listeners will gain insights into overcoming legacy tech challenges, the power of seamless integrations, and why viewing technology as a profit center can transform the industry. With candid personal anecdotes, career advice, and strategic perspectives on modernizing hospitality, this episode is a must-listen for anyone passionate about driving change in the hotel tech space.

Key Topics:

How to Overcome Outdated, Manual Processes in Hotel Operations
What are the benefits and how has a cloud-based property management system evolved?
Why it is important to shift the mindset from viewing technology as a cost center to seeing it as a profit and revenue generator.
Adapting to emerging trends, expanding multi-property functionality, and driving continuous innovation.

Watch the FULL EPISODE on YouTube: https://youtu.be/n331_HPEfdg

This episode is Sponsored by Stayntouch: https://pms.stayntouch.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jacob on LinkedIn: https://www.linkedin.com/in/jacob-messina-b6361311/

Stayntouch: https://pms.stayntouch.com/

For full show notes head to: https://themodernhotelier.com/episode/139

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#138: Inside the Apartment-Style, Tech-enabled Hospitality Model of Mint House | with Christian Lee

David Millili & Steve Carran — Thu, 20 Feb 2025 05:00:00 -0500

In this episode, we’re joined by Christian Lee, CEO of Mint House, a pioneer in flexible living that’s revolutionizing the way we experience travel. Christian’s journey is anything but conventional, from growing up in Fargo, North Dakota, to living in Lahore, Pakistan, and climbing the corporate ladder from Citigroup to WeWork before landing at Mint House.

We dive into how Mint House bridges the gap between the comfort of home and the consistency of a hotel, offering a unique alternative to Airbnb. Discover how Mint House caters to the modern traveler with apartment-style hotels that provide the security and personalization of a hotel stay, minus the hassle.

Key Topics:

How is Mint House adapting to the changing landscape for digital nomads and hybrid workers?
What pivotal moments shaped Christian’s journey from investment banking to leading Mint House?
How is Mint House leveraging technology to deliver a truly custom experience?
Where is travel heading, and how is Mint House leading the rise of managed residential hospitality?

Whether you're a hotelier looking to stay ahead of industry trends or a traveler curious about the next evolution of accommodation, this episode offers a fresh perspective on hospitality.

Tune in to The Modern Hotelier – Hospitality's Most Engaged Podcast – and discover how Mint House is changing the game.

Watch the FULL EPISODE on YouTube: https://youtu.be/ZPlcfxUTUMA

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Christian on LinkedIn: https://www.linkedin.com/in/christian-lee-1a1837b/

Mint House: https://minthouse.com/

For full show notes head to: https://themodernhotelier.com/episode/138

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#137: Behind Basecamp Resort's Development & Growth | with Sky McLean

David Millili & Steve Carran — Tue, 18 Feb 2025 05:00:00 -0500

How do you build a hospitality brand that combines the best of Airbnb and traditional hotels?

In this episode, we sit down with Sky McLean, CEO and Founder of Basecamp Resorts, the fastest-growing hospitality brand in Western Canada. Sky shares her journey from real estate development to creating a hotel brand that blends the best of Airbnb and traditional hospitality—offering the flexibility of home-style accommodations with the service and reliability of a hotel.

We dive into:

How Sky raised millions in funding through Instagram
The growing demand for apartment-style hotel suites
The challenges (and wins) of scaling from 1 to 13 properties
The role of Nordic Spas in the future of hospitality
How AI and tech are changing hotel operations

If you're into hospitality, real estate, or just love a bold entrepreneurial story, this one’s for you.

Watch the FULL EPISODE on YouTube: https://youtu.be/uUrLYDNelNY

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Sky on LinkedIn: https://www.linkedin.com/in/sky-mclean-2299a420/

Basecamp Resorts: https://www.basecampresorts.com/

For full show notes head to: https://themodernhotelier.com/episode/137

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#136: How Accor is Handling Procurement & Sustainability | with Caroline Tissot

David Millili & Steve Carran — Thu, 13 Feb 2025 05:00:00 -0500

In this episode of The Modern Hotelier, we welcome Caroline Tissot, Chief Procurement Officer at Accor, for an eye-opening conversation on procurement, sustainability, and the evolving landscape of the hospitality industry.

Caroline shares her journey from consulting to leading procurement at one of the world’s largest hotel groups, giving insights into how Accor is driving sustainable practices, eliminating single-use plastics, and optimizing supply chains globally.

We also dive into:

How procurement is shaping the future of hospitality
Challenges and successes in sustainability initiatives
Emerging trends like AI and carbon footprint reduction
Caroline’s personal career advice for aspiring C-level executives

Whether you're a hotelier, industry leader, or just passionate about the future of hospitality, this episode is packed with valuable takeaways.

Watch the FULL EPISODE now and elevate your industry knowledge: https://youtu.be/k4NPGpoCmWw

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Caroline on LinkedIn: https://www.linkedin.com/in/caroline-tissot-0a8955/

Accor: https://group.accor.com/

For full show notes head to: https://themodernhotelier.com/episode/136

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#135: The Future of Loyalty Rewards for Hotels | with Brian Kelly, The Points Guy

David Millili & Steve Carran — Tue, 11 Feb 2025 05:00:00 -0500

Did you know that there are highly effective strategies for maximizing travel rewards through loyalty programs?

In this episode, we sit down with Brian Kelly, the founder and CEO of The Points Guy, to talk about travel hacking, loyalty programs, and making the most out of points and miles.

Brian shares his personal journey, from booking his first family vacation with points at age 12 to building a multi-million-dollar business that helps travelers unlock luxury experiences for less.

Key Topics includes:

The biggest mistakes people make with points
Why airline status isn’t what it used to be
The future of hotel loyalty and how independent properties can level up
His new book, "How to Win at Travel", packed with insider tips
The best travel hacks for scoring premium flights and hotels

If you want to stop leaving money on the table and start traveling smarter, this episode is a must-listen. 🚀

Watch the FULL EPISODE now & learn how to master the art of points and miles: https://youtu.be/XqGwZgUM8rQ

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Brian on LinkedIn: https://www.linkedin.com/in/thepointsguy/

The Points Guy: https://thepointsguy.com/

Books:
How to Win at Travel: https://www.amazon.com/How-Win-Travel-Brian-Kelly/dp/1668068656

For full show notes head to: https://themodernhotelier.com/episode/135

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#134: Inside the Only 100% Electric, Zero Emission Hotel in the United States | Hotel Marcel with Ben Webster

David Millili & Steve Carran — Thu, 06 Feb 2025 05:00:00 -0500

What does it really mean to be a sustainable hotel?

In this episode, Ben Webster, General Manager of Hotel Marcel, joins us to break down how his property became the first and only all-electric, solar-powered, LEED Platinum-certified, fossil-fuel-free hotel in the U.S..

From historic preservation to cutting-edge energy solutions, Ben shares insights for hoteliers looking to embrace sustainability, the real costs (and savings) of going green, and why so many companies talk the talk but don’t walk the walk when it comes to hosting sustainable events.

Key Topics:

What does it truly mean for a hotel to be sustainable?
How does the hotel engage guests in its sustainability efforts?
The Challenges and Trends in Sustainable Hospitality
Why do many Fortune 500 companies claim to prioritize sustainability but fail to book sustainable venues?

If you're in hospitality, this episode is a wake-up call—because sustainability isn’t just a trend; it’s the future.

Watch the FULL episode here: https://youtu.be/s5wShlHrLAc

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Ben on LinkedIn: https://www.linkedin.com/in/ben-webster-cha-91390181/

Hotel Marcel: https://www.hotelmarcel.com/

For full show notes head to: https://themodernhotelier.com/episode/134

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#133: Talking Profitability in the Hotel Business | with Monty Bennett of Ashford Inc.

David Millili & Steve Carran — Tue, 04 Feb 2025 05:00:00 -0500

In this episode of The Modern Hotelier, we sit down with Monty Bennett, Chairman & CEO of Ashford Group of Companies, one of the leading real estate firms in hospitality. With over 30 years of experience, Monty has built an empire of over 100 hotels and advises two publicly traded REITs.

From his Cornell beginnings to navigating economic downturns, industry trends, and the evolving future of travel, Monty shares game-changing insights into hotel investment, sustainability, and the rising demand for leisure-driven experiences.

Key Topics:

How does Ashford stay ahead in a volatile industry?
Why are hotel tech adoption and sustainability such uphill battles?
What’s coming for hospitality in 2025 and beyond?

Join Steve Carran and David Millili for an insightful and entertaining conversation with a true hospitality mogul.

Don’t miss this deep dive into the business of hotels, real estate, and leadership!

Watch the FULL episode here: https://youtu.be/n5UHFu27cu0

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Mont on LinkedIn: https://www.linkedin.com/in/monty-bennett-592a7b1a3/
Website: https://montybennett.co/

Ashford Inc.: https://www.ashfordinc.com/

For full show notes head to: https://themodernhotelier.com/episode/133

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#132: Sarah Dandashy on the LA Wildfires and the Impact on Hospitality & Travel Industry

David Millili & Steve Carran — Thu, 30 Jan 2025 05:00:00 -0500

In this special edition of The Modern Hotelier, we focus on one of the most significant events impacting the hospitality industry this month—the devastating wildfires in Los Angeles.

Joining us is Sarah Dandashy, an industry expert and longtime LA resident, who shares her firsthand experience of the fires, the resilience of the community, and how hospitality businesses stepped up in a time of crisis.

Hosts Steve Carran and David Millili discuss the broader impact of the fires on tourism, hotel occupancy, and the travel industry, drawing parallels to past crises like 9/11 and the Maui wildfires. They also explore how businesses and individuals can prepare for emergencies and provide tangible ways to support those affected.

Key Topics:

How LA residents, businesses, and the hospitality industry came together to support those affected.
The Community Response & Hospitality Industry’s Role
The Fires’ Ihttps://www.facebook.com/AskAConcierge/mpact on Hospitality & Tourism
Why is it important to have an emergency plan

If you're looking for insights on disaster response in hospitality, community resilience, and ways to help LA rebuild, this episode is a must-listen.

Watch the FULL episode here: https://youtu.be/dBuWKfp3Kks

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Sarah on LinkedIn: https://www.linkedin.com/in/sarahdandashy/

Instagram: https://www.instagram.com/askaconcierge/

Facebook: https://www.facebook.com/AskAConcierge/

YouTube: https://www.youtube.com/c/AskAConciergeTV

Twitter: https://twitter.com/AskAConcierge/

Ask a Concierge: https://askaconcierge.tv/

For full show notes head to: https://themodernhotelier.com/episode/132

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#131: Reinventing Hotel Search Using Artificial Intelligence | with Harriet Brown

David Millili & Steve Carran — Tue, 28 Jan 2025 05:00:00 -0500

Did you know how artificial intelligence is shaping the future of the hospitality industry?

In this episode of The Modern Hotelier, we sit down with Harriet Brown, VP of Product at Mobi.AI, to explore how artificial intelligence is revolutionizing the hospitality industry. Harriet shares insights from her impressive career, spanning AI, machine learning, and travel technology, including her time at Google and ITA Software.

From personalization challenges to the future of AI in hospitality, Harriet offers a thought-provoking perspective on what’s next for the industry. Plus, hear her advice for businesses hesitant to adopt AI and her favourite "aha" moments while building at Mobi. AI.

Key Topics:

How Mobi AI enhances decision-making and productivity for travelers and travel agents
The importance of emotional loyalty in travel, alongside transactional loyalty
What are Harriet's insights on adapting AI tools effectively and avoiding analysis paralysis
Tips for creating loyalty through technology-enhanced experiences.

If you’re passionate about hospitality, tech innovation, or travel, this is an episode you don’t want to miss! 🌟

Watch the FULL episode to learn how artificial intelligence is transforming the hospitality industry: https://youtu.be/u7rQ80TuRx4

This episode is sponsored by Mobi.AI: https://www.mobi.ai/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Harriet on LinkedIn: https://www.linkedin.com/in/harriet-brown-170a793/
Mobi.AI: https://www.mobi.ai/

For full show notes head to: https://themodernhotelier.com/episode/131

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#130: How to Stand Out in the Hospitality Industry | with Bart Berkey

David Millili & Steve Carran — Thu, 23 Jan 2025 05:00:00 -0500

How can authenticity, kindness, and a focus on guest satisfaction drive success in the hospitality industry?

In this inspiring episode of The Modern Hotelier, hosts David and Steve sit down with Bart Berkey—founder and CEO of Most People Don't, international keynote speaker, podcast host, and bestselling author. Bart shares his unique journey from growing up in Pittsburgh to becoming a global executive for Ritz Carlton, and now, an entrepreneur empowering individual to do what most people don't to achieve professional and personal success.

Discover how Bart's passion for guest satisfaction and authentic connections shaped his career, hear his key lessons from the luxury hospitality industry, and learn practical insights on creating unforgettable guest experiences, overcoming industry challenges, and becoming an exceptional leader.

Packed with actionable advice, heartwarming stories, and Bart's contagious positivity, this episode is a must-listen for hoteliers, entrepreneurs, and anyone aspiring to make a meaningful impact.

Key Highlights:

The power of focusing on service excellence and customer-centricity.
How Bart's book Most People Don't and Why You Should inspires better living.
Leadership lessons from the Ritz Carlton that apply to any industry.
Tips for staying ahead of hospitality trends in 2025.

Watch the FULL episode now on YouTube for a dose of inspiration and practical wisdom: https://youtu.be/kq98F-bC_3w

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Bart's on LinkedIn: https://www.linkedin.com/in/bartberkey/

Bart's Website: https://www.bartaberkey.com/

Bart's Book: https://www.amazon.com/dp/B09L4NZWMZ/ref=cm_sw_em_r_mt_dp_6D7Q6NKDX3NE2YKF2A62/

Bart's Podcast: https://www.bartaberkey.com/podcast

For full show notes head to: https://themodernhotelier.com/episode/130

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#129: How AI Phone Agents Can Improve the Guest Experience & Reduce Costs | with Ryan Daniel

David Millili & Steve Carran — Tue, 21 Jan 2025 05:00:00 -0500

In this episode, hosts David and Steve, welcome Ryan Daniel, the founder of EHVA. They explore the capabilities of EHVA, an AI platform designed to handle customer service inquiries, make reservations, and conduct interviews with a natural human-like interaction.

Ryan shares his entrepreneurial journey from growing up in West L.A. and starting his first internet company to working in restaurant design with his father and eventually creating EHVA. Listeners also experience a live conversation with EHVA, demonstrating its realistic and efficient response in handling typical guest service interactions.

Ryan discusses the importance of realistic AI voices and the future of AI in the hospitality industry, emphasizing that AI will serve as an augmentation rather than a replacement for human staff.

Key Topics for This Episode:

The Evolution of Conversational AI in Hospitality
How EHVA helps mitigate labor shortages and growing payroll costs
What is the step-by-step process for integrating EHVA into hotel operations

Watch the FULL EPISODE and see how EHVA.AI handles real guest service interactions on YouTube: https://youtu.be/AMbtIUsv_GY

This episode is sponsored by EHVA.AI

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
EHVA.AI: https://ehva.ai/
Ryan on Linkedin: https://www.linkedin.com/in/ryan-daniel-630933307/?originalSubdomain=pr

For full show notes head to: https://themodernhotelier.com/episode/129

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#128: Inside San Antonio's Beautiful Hotel Contessa | with Miguel David

David Millili & Steve Carran — Tue, 14 Jan 2025 05:00:00 -0500

We're launching something new. This is the first episode of our new "Hotel Experience" series where we give you a behind the scenes look with some amazing hoteliers and beautiful properties.

On this episode, we bring you inside San Antonio's beautiful riverwalk hotel, Hotel Contessa. Miguel David, the Director of Sales, shows us around the property and shares what make it special.

To watch of the full Hotel Experience of Hotel Contessa head over to YouTube: https://youtu.be/3AfIn7_rRb4

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Hotel Contessa: https://www.thehotelcontessa.com/

For full show notes head to: https://themodernhotelier.com/episode/128

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#127: What's Coming in 2025: Big News, Events, and More

David Millili & Steve Carran — Tue, 07 Jan 2025 05:00:00 -0500

In the inaugural 2025 episode of The Modern Hotelier, the hosts introduce exciting changes and new initiatives, including the launch of Modern Hotelier Media. This new venture will encompass video production, event marketing, social media management, and more. A new episode format called 'The Hotel Experience' will offer behind-the-scenes looks at innovative hotels, starting with Hotel Contessa in San Antonio.

Furthermore, they plan to increase the frequency of episodes to twice a week, release a monthly newsletter, and offer exclusive merchandise drops.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

For full show notes head to: https://themodernhotelier.com/episode/127

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#126: Modern Hotelier 2024 Wrap-Up | Highlights and Lessons Learned

David Millili & Steve Carran — Tue, 31 Dec 2024 05:00:00 -0500

In this episode, the team reflects on an exceptional year for the Modern Hotelier podcast, which gained recognition as a top hospitality podcast and more than doubled its follower base across LinkedIn, YouTube, and Instagram.

The hosts reminisce about attending key industry events like HITEC, ILC in Sausalito, and the Hospitality Show, sharing their favorite moments and interviews. They also discuss the biggest lessons learned over the year and express gratitude to their guests, sponsors, and followers, teasing exciting announcements for 2025.

Happy Holidays and Merry Christmas from the Modern Hotelier team!

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

For full show notes head to: https://themodernhotelier.com/episode/126

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#125: The Value of Human Resources in Hospitality | with Alissa Partee

David Millili & Steve Carran — Tue, 17 Dec 2024 05:00:00 -0500

Welcome to The Modern Hotelier, where hospitality meets innovation!

In this episode, Steve Carran and David Millili sit down with Alissa Partee, Chief People Officer at Restaurant Technologies. Alissa brings over 15 years of HR expertise, sharing her journey from small-town Minnesota to leading people-first initiatives at an award-winning company. Discover how flexibility, empowerment, and a passion for hospitality drive success in an ever-changing industry.

Key Topics Covered:

How Alissa’s upbringing and career shaped her passion for taking care of people?
The impact of three- and four-day workweeks on employee satisfaction and customer service.
The importance of seeking and acting on feedback from frontline employees.
Breaking down and measuring key factors to build a strong company culture.
How can the industry embrace flexibility and innovation to improve worker satisfaction?

Tune in to this insightful conversation to learn how intentionality and adaptability create a thriving workplace culture!

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Alissa on LinkedIn: https://www.linkedin.com/in/alissapartee/
Restaurant Technologies: https://www.rti-inc.com/

For full show notes head to: https://themodernhotelier.com/episode/125

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#124: Helping Hoteliers Monetize the Full 24 Experience | with Richard Valtr

David Millili & Steve Carran — Tue, 10 Dec 2024 05:00:00 -0500

How is technology transforming the guest experience in hospitality today?

In today's episode, hosts David Millili and Steve Carran sit down with visionary entrepreneur and founder of Mews, Richard Valtr. Dive into an inspiring conversation about transforming the guest experience, leveraging technology, and reimagining what it means to create memorable stays in the modern era. From Richard’s early days in hospitality to the bold innovations propelling Mews into industry leadership, this episode is packed with insights for hoteliers and tech enthusiasts alike.

Learn how Mews is reshaping hospitality with AI, loyalty systems, and space-time monetization, and hear Richard’s thoughts on balancing human-first service with groundbreaking tech. Plus, Richard shares personal anecdotes, his favorite historical lessons, and his ambitious vision for the industry's future.

Key Topics:

How Richard's upbringing in Prague and diverse educational background shaped his innovative perspective on hospitality.
The importance of aligning innovation with a deep understanding of human needs in hospitality.
The shift from heads-in-beds to a full 24-hour guest experience.
How AI is revolutionizing guest interactions, operational efficiency, and hotel productivity.
The importance of understanding guest journeys and preferences.
Predictions for the integration of AI in guest services and operations.

Tune in for an engaging mix of hospitality trends, actionable takeaways, and Richard's passion for redefining what hotels can achieve. Whether you're a hospitality pro or just curious about what’s next, this episode is one you won’t want to miss!

Sponsor spot:

This episode is sponsored by Mews: https://www.mews.com/en

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Richard on LinkedIn: https://www.linkedin.com/in/richard-valtr-79541410/

Mews: https://www.mews.com/en

For full show notes head to: https://themodernhotelier.com/episode/124

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#123: Dark Tourism, Spirit Airlines Bankruptcy, & Cleveland Brown's Opening Hotel | Hospitality Hot Topics

David Millili & Steve Carran — Fri, 06 Dec 2024 05:00:00 -0500

In this episode, hosts David Mililli, Steve Carran, and guest host Jacqueline Nunley discuss key hospitality industry trends and events from November. They explore the growing popularity of dark tourism and skillcations expected by 2025, Spirit Airlines filing for bankruptcy, and record-setting Thanksgiving travel numbers.

Additionally, they delve into the emerging trend of Travel Tuesday and the new Cleveland Browns hotel project, reflecting on how these developments shape the future of travel and hospitality.

In this episode, you'll learn (key points/topics covered):

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Website: https://jtsnunley.com/
Jacqueline on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley

Jacqueline's Bio: https://sha.cornell.edu/people/jacqueline-nunley/

For full show notes head to: https://themodernhotelier.com/episode/123

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#122: Sustainability & Innovation for Hotel Mattresses | with Andrea Piana

David Millili & Steve Carran — Tue, 03 Dec 2024 05:00:00 -0500

What can a 440-year-old company teach us about sustainable innovation in the modern world?

In this episode, hosts David Millili and Steve Carran sit down with Andrea Piana, CEO of Piana Technology, to explore the fascinating journey of a 440-year-old company at the forefront of sustainable innovation. Discover how Piana's groundbreaking Renovo Mattress is reshaping the hospitality industry with its 100% recyclable design and advanced sleep technology.

Andrea shares insights on the legacy of his family’s Italian textile business, the cultural shift to the U.S., and his vision for a zero-waste future. From his journey as a two-time world kickboxing champion to leading sustainability efforts in bedding, Andrea provides a unique perspective on merging tradition with innovation.

Key Topics:

What inspired the development of the Renovo Mattress as an innovative and sustainable sleeping solution?
How are circular economy principles applied in mattress manufacturing?
Why are emerging technologies in sleep science and mattress design important for improving sleep quality?
The environmental impact of traditional mattress production and disposal.

Tune in for a deep dive into the role of circular design in combating ecological challenges and learn how the hospitality industry can lead the way in environmental responsibility—all while ensuring the ultimate guest experience.

Sponsor spot:

This episode is sponsored by Piana Technology: https://www.piana.tech/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/andrea-piana-9b617912/

Piana Technology: https://www.piana.tech/

For full show notes head to: https://themodernhotelier.com/episode/122

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#121: Looking for REAL Innovation in Hospitality with Bashar Wali & Eric Jafari

David Millili & Steve Carran — Wed, 27 Nov 2024 05:00:00 -0500

In a world where traditional hotel experiences are becoming obsolete, how can the hospitality industry transform from merely providing a place to stay into a platform for genuine human connection and personal transformation?

In this episode, Steve Carran speaks with Bashar Wali and Eric Jafari as they challenge the status quo of hotel innovation. Moving far beyond traditional wellness concepts, they explore how the next generation is redefining hospitality through community, belonging, and transformative experiences.

Key Topics include:

The death of conventional hotel models
How Gen Z and Millennials are reimagining wellness as a social, communal experience
Why hotels must shift from transactional services to creating genuine human connections
Lessons from innovative retail concepts like Erewhon and Goop
The critical importance of making guests feel they truly belong

Drawing from personal experiences and industry insights, Wali and Jafari argue that the future of hotels isn't about amenities, but about creating tribes, cultivating culture, and helping guests feel they matter in an increasingly disconnected world.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Bashar Wali on LinkedIn: https://www.linkedin.com/in/basharwali/

Practice Hospitality: https://www.practicehospitality.com/

Eric Jafari on LinkedIn: https://www.linkedin.com/in/ericjafari/?originalSubdomain=uk

AENDRE Limited: https://www.aendregroup.com/

For full show notes head to: https://themodernhotelier.com/episode/121

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#120: Pelican CEO JC Curleigh & Brad Steward on Turning Moments into Momentum in Independent Hotels

David Millili & Steve Carran — Mon, 25 Nov 2024 05:00:00 -0500

In this episode, Steve and David speak with Brad Steward from Caravan Outpost and JC Curleigh, CEO of Pelican Products, as they share their insights on building momentum through impactful moments in their respective industries. Brad Steward discusses his transition from the action sports business to hospitality, highlighting the creation and unique selling points of Caravan Outpost. He emphasizes the importance of consumer marketing and creating genuine experiences.

Following Brad, JC Curleigh elaborates on Pelican Products' mission to protect and equip for critical missions, unveiling exciting new products that will extend Pelican's reach. He provides advice on leadership and the importance of patience, asking the right questions, and not taking oneself too seriously.

This engaging discussion offers valuable lessons for any aspiring entrepreneur or business leader.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
James 'JC' Curleigh on LinkedIn: https://www.linkedin.com/in/james-jc-curleigh-41698739/

Pelican Products, Inc.: https://www.pelican.com/

Bradley Steward on LinkedIn: https://www.linkedin.com/in/bradley-steward-7b829a23/

Caravan Outpost: https://caravanoutpostojai.com/

For full show notes head to: https://themodernhotelier.com/episode/120

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#119: Hotel Tech Challenges and Opportunities | with Jeff Kessinger

David Millili & Steve Carran — Thu, 21 Nov 2024 05:00:00 -0500

In this episode, David and Steve interview Jeff Kessinger, Vice President of Sales at Jonas Hospitality, who shares his journey from being a night auditor to becoming a 20-year veteran in hotel technology sales.

Jeff dives into pressing industry challenges like labor shortages, technology overload, and fragmented systems, while exploring solutions to enhance guest experiences and loyalty. He sheds light on the future of direct bookings, the evolving expectations of travelers, and how an integrated tech stack can empower hoteliers to stay ahead.

Key Topics Covered:

The evolution of hotel technology and its impact on the hospitality industry
How to Overcome Challenges Such as Labor Shortages and Operational Inefficiencies?
What are the pros and cons of using all-in-one tech solutions for hotel operations?
The role of unified platforms in enhancing the guest journey

Sponsor spot:
This episode is sponsored by Jonas Hospitality: https://jonashospitality.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jeff on LinkedIn: https://www.linkedin.com/in/jeffkessinger/
Jonas Hospitality: https://jonashospitality.com/

For full show notes head to: https://themodernhotelier.com/episode/119

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#118: Optimizing Hotel Operations with Predictive Technology | with Katherine Grass

David Millili & Steve Carran — Wed, 20 Nov 2024 11:28:13 -0500

This episode features an engaging conversation with Katherine Grass, CEO of Optii. Discover how technology, AI, and data-driven solutions are revolutionizing hotel operations, improving efficiency, and enhancing the guest experience.

Katherine discusses her journey into hospitality technology and how AI is transforming hotel operations, particularly through Optii's innovative approach to housekeeping and maintenance. She highlights the importance of user-friendly technology, the ongoing labor challenges, and the integration with other tech tools to enhance operational efficiency.

Key Topics Covered:

What is the role of AI and predictive technology in optimizing housekeeping and operational efficiency?
How Optii differs from traditional task management tools?
What are the labor challenges facing the hospitality industry?
The importance of open APIs for seamless tech integration.

Sponsor spot:
This episode is sponsored by Optii: https://www.optiisolutions.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Katherine on LinkedIn:https://www.linkedin.com/in/katherinegrass/
Optii: https://www.optiisolutions.com/

For full show notes head to: https://themodernhotelier.com/episode/118

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#117: Streamlining Sales & Management for Hotel Group Bookings, Meetings & Events | with Joonas Ahola

David Millili & Steve Carran — Tue, 19 Nov 2024 08:58:01 -0500

In this episode, hosts Steve Carran and David Millili sit down with Joonas Ahola, founder of Meeting Package. Having started his entrepreneurial journey at age 16 with an event agency, Ahola discusses how his frustration with the RFP process led him to create Meeting Package, a comprehensive CRS platform for groups, meetings, and events sales.

He shares insights on the differences between European and US markets in hospitality tech adoption, current challenges facing hoteliers in managing group sales, and Meeting Package's ambitious plans to reach 50,000 properties by 2027. The conversation explores how the platform is leveraging AI and partnerships to revolutionize the fragmented world of hotel group bookings and events management.

In this episode, you'll discover about:

How Meeting Package serves as a centralized platform for managing group bookings, meetings, and events across all sales channels - from direct to indirect, online to offline
What are the two major challenges hotels face today?
What are the Future Innovations from Meeting Package?

Sponsor spot:
This episode is sponsored by Meeting Package: https://meetingpackage.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Joonas Ahola on LinkedIn: https://www.linkedin.com/in/joonasahola/?originalSubdomain=fi
Meeting Package: https://meetingpackage.com/

For full show notes head to: https://themodernhotelier.com/episode/117

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#116: Protecting Hotel Staff: Panic Button Technology | with Ryan Heideman

David Millili & Steve Carran — Mon, 18 Nov 2024 08:57:46 -0500

This episode features Ryan Heideman, Vice President of Sales at React Mobile, as he joins hosts Steve Carran and David Millili to discuss the latest innovations in hotel safety technology. Ryan shares his journey into the hospitality tech space and provides an in-depth look at how React Mobile is leading the way in workplace safety for hotels.

In this episode, you'll learn about:

The evolution of React Mobile’s enterprise safety platform and its critical role in the hospitality industry.
How their range of panic buttons, including Bluetooth, standalone cellular, and LoRa devices, ensures safety in all areas of a hotel.
The importance of geolocation technology in providing precise room-level accuracy during emergencies.
React Mobile’s collaboration with AHLA and their contributions to the Alert Device Buyer's Guide.

Discover how React Mobile is helping hotels create safer environments for their teams and guests alike.

Sponsor spot:
This episode is sponsored by React Mobile: https://www.reactmobile.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Ryan Heideman on LinkedIn: https://www.linkedin.com/in/ryanheideman/
React Mobile: https://www.reactmobile.com/

For full show notes head to: https://themodernhotelier.com/episode/116

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#115: Optimizing Hotel Websites to Convert Direct Bookings | with Pablo Revale & Rodrigo Perez Garofalo

David Millili & Steve Carran — Fri, 15 Nov 2024 05:00:00 -0500

In this episode, host Steve Carran speaks with Pablo Revale, CEO of Zerf, and Rodrigo Perez Garofalo, CPO of Zerf, live from the floor of The Hospitality Show.

Zerf is a tech company helping hotels recover lost revenue by securing more direct bookings through website optimization, testing, and data-driven solutions. Pablo and Rodrigo discuss their diverse backgrounds, the challenges hotels face with OTAs (Online Travel Agencies), and how Zerf is working to empower hotels to regain control over their sales and booking processes.

Key Topics:

How does Zerf help hotels increase direct bookings by reducing dependency on OTAs?
What are the industry challenges?
Why do hotels struggle to convert website visitors into direct bookings due to poor clarity, trust, and user experience?

This episode provides valuable insights for hoteliers looking to improve their website's performance and capture more direct bookings.

Sponsor spot:

This episode is sponsored by Zerf: https://zerf.tech/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Pablo Revale on LinkedIn: https://www.linkedin.com/in/pablo-revale/
Rodrigo on LinkedIn: https://www.linkedin.com/in/rperezgarofalo/

Zerf: https://zerf.tech/

For full show notes head to: https://themodernhotelier.com/episode/115

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#114: Improving Grab & Go Retail for Hotels | with Adam Smock

David Millili & Steve Carran — Thu, 14 Nov 2024 05:00:00 -0500

In this episode, hosts Steve Carran and David Millili sit down with Adam Smock from Impulsify, a retail technology company revolutionizing hotel grab-and-go markets. A former hotelier with over 20 years of experience, Smock discusses how Impulsify helps properties maximize their retail spaces through custom technology solutions, data analytics, and innovative design. Learn about their impressive success stories, including a Hilton property that saw ROI in just 13 days, and discover emerging trends in hotel retail, from self-service alcohol sales to AI-powered satellite coolers. Recently acquired by 365 Retail Market, Impulsify continues to evolve, offering solutions that help non-retailers succeed in the retail space while enhancing the guest experience.

Key Topics:

Where are grab-and-go markets most successful?
What are the technology integration features of Impulsify?
How Impulsify helps properties maximize their retail spaces through custom technology solutions?

Sponsor spot:

This episode is sponsored by Impulsify: https://www.impulsifyinc.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Adam on LinkedIn: https://www.linkedin.com/in/adammsmock/

Impulsify: https://www.impulsifyinc.com/

For full show notes head to: https://themodernhotelier.com/episode/114

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#113: Seamless Hotel Software Integrations & Scalability | with Josh Graham

David Millili & Steve Carran — Wed, 13 Nov 2024 05:00:00 -0500

Join hosts Steve Carran and David Millili as they interview Josh Graham, Head of Market Development at Cloudbeds, on the trade show floor of The Hospitality Show in San Antonio.

In this insightful episode, Graham discusses Cloudbeds' evolution from serving small properties to accommodating larger hotels, their innovative approach to integrations, and the game-changing launch of Cloudbeds Intelligence, their new AI platform. He also reveals exciting upcoming features including enterprise-grade business intelligence tools and a new housekeeping app.

With 20 years of industry experience, Graham offers valuable perspectives on how Cloudbeds is redefining property management systems through innovation rather than acquisition.

Key Topics:

How did Josh Graham find his way to Cloudbeds after 20 years in hospitality?
Why do they focus on innovation over acquisition?
How does Cloudbeds approach AI differently from competitors?
What options do customers have for custom integrations?

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Josh on LinkedIn: https://www.linkedin.com/in/grahamjosh/

Cloudbeds: https://www.cloudbeds.com/

For full show notes head to: https://themodernhotelier.com/episode/113

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#112: Procurement & Supply Chain Management for Hotels | with Walt Sheffler

David Millili & Steve Carran — Tue, 12 Nov 2024 05:00:00 -0500

Join hosts Steve Carran and David Millili on the trade show floor for an insightful conversation with Walt Sheffler, CEO of Avendra, a leading professional procurement services company in the hospitality industry.

In this episode, Walt shares his journey from Penn State accounting major to hospitality industry leader, revealing how a shortage of accounting jobs led him to a career-defining role as a Marriott management trainee. With decades of experience under his belt, Walt discusses what makes the hospitality industry uniquely rewarding and explains why working with people in an upbeat environment continues to drive his passion.

Key Discussion Points:

The distinction between traditional procurement and hospitality procurement
How Avendra serves different hotel segments, from economy to ultra-luxury
The company's unique "at property and above property" service model
Creative solutions to the industry's pressing labor shortage challenges
Sustainability initiatives and ESG measurement in hospitality procurement
Avendra's international expansion plans and future growth strategies

Learn how Avendra's team of hospitality veterans brings insider knowledge to procurement services, understanding the day-to-day needs of everyone from executive chefs to front desk staff. Walt also shares valuable insights into how the company is tackling modern challenges, from implementing AI-driven sustainability tracking to helping hotels optimize their labor distribution through strategic supply chain management.

Sponsor spot:

This episode is sponsored by Avendra: https://www.avendra.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/walt-sheffler-aa14a1/

Avendra International: https://www.avendra.com/

For full show notes head to: https://themodernhotelier.com/episode/112

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#111: Reducing Hotel Chargebacks & Payment Fraud | with Theresa Ellsworth

David Millili & Steve Carran — Mon, 11 Nov 2024 10:32:22 -0500

In this episode, hosts Steve Carran and David Millili speak with Theresa Ellsworth from Sertifi at the Hospitality Show.

Theresa, a hospitality technology veteran, discusses the growing challenge of credit card fraud and chargebacks in the hotel industry. She shares valuable insights on preventing criminal fraud, handling friendly fraud, and implementing digital authorization solutions.

In this episode, you'll learn about:

What are the essential fraud prevention tools?
The importance of 3D Secure technology.
How can hotels reduce credit card processing fees and streamline their payment processes using e-commerce merchant IDs?
The practical tips for hoteliers to protect their revenue.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/theresaellsworth/
Sertifi: https://corp.sertifi.com/

For full show notes head to: https://themodernhotelier.com/episode/111

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#110: Earned Wage Access: Revolutionizing Employee Compensation | with Tate Hackert

David Millili & Steve Carran — Tue, 05 Nov 2024 05:00:00 -0500

In this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Tate Hackert, founder and president of ZayZoon, to discuss earned wage access and financial empowerment in the hospitality industry. Hackert shares his entrepreneurial journey from small-town beginnings to revolutionizing employee pay access, along with insights on business growth and workplace benefits.

Key Topics:

How did ZayZoon transform from a manual loan service into a comprehensive fintech platform?
What new features are planned in ZayZoon's rewards and recognition tools?
How can earned wage access benefit both employees and employers in the hospitality industry?
How does ZayZoon's integration with payroll providers work?

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/tate-hackert/

ZayZoon: https://www.zayzoon.com/

For full show notes head to: https://themodernhotelier.com/episode/110

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#109: Navigating Growth and Strategy in Hospitality | with Benjamin Rafter

David Millili & Steve Carran — Mon, 04 Nov 2024 05:00:00 -0500

How is Springboard addressing the housing affordability crisis for hospitality workers in expensive markets?

Join hosts David Millili and Steve Carran as they sit down with Benjamin Rafter, President and CEO of Springboard Hospitality, for an insightful discussion about the intersection of technology and hospitality. With a unique background spanning from tech startups to hotel management, Rafter shares his journey from selling a company to Amazon to leading a portfolio of 47 independent hotels across 14 states.

Learn about his innovative approach to hospitality, including why he puts his personal cell phone number in every hotel room, his strategies for tackling staffing challenges in high-cost markets, and his candid thoughts on technology adoption in the hotel industry.

Key Topics:

How did a tech executive end up running a hotel company?
What makes an ideal property for Springboard's portfolio?
Which hotel technologies are actually delivering value?
Why is technology adoption so slow in hospitality?

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Ben Rafter on LinkedIn: https://www.linkedin.com/in/ben-rafter-623a702/
Springboard Hospitality: https://www.springboardhospitality.com/

For full show notes head to: https://themodernhotelier.com/episode/109

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#108: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 3

David Millili & Steve Carran — Sat, 02 Nov 2024 05:00:00 -0400

Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?

In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear from Brigette Harenda the President of B&Co., Romal Jayswal, Co-founder & CEO at StayNow, Jacqueline Nunley, Travel and Hospitality Advisor at Salesforce, and Ryan Foat, Dream Facilitator at THREE SIXTY.

Key Topics:

How is Milwaukee's hospitality scene evolving beyond being "Chicago's shadow"?
Why are some hoteliers hesitant to embrace new technology?
How can hotels maintain service quality while adopting new technology?
What will define luxury hospitality in 2025?

The Modern Hotelier is the official podcast of the Independent Lodging Congress

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Brigette Harenda on LinkedIn: https://www.linkedin.com/in/brigetteharenda/
B&Co.: https://bcobranding.com/

Romal Jayswal on LinkedIn: https://www.linkedin.com/in/rj411/
StayNow: https://staynow.com/
https://timesofstartups-com.cdn.ampproject.org/c/s/timesofstartups.com/funding/staynow-secures-2-2m-in-funding-to-empower-independent-hotel-owners/amp/

Jacqueline Nunley on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley/
Salesforce: https://www.salesforce.com/

Ryan Foat on LinkedIn: https://www.linkedin.com/in/ryanfoat/
THREE SIXTY: https://threesixtymke.com/

For full show notes head to: https://themodernhotelier.com/episode/108

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#107: Hurricane Milton, Jose Andres Hotel Brand, Top Business Destinations, & Retaining Hoteliers | Hospitality Hot Topics

David Millili & Steve Carran — Fri, 01 Nov 2024 05:00:00 -0400

In this episode, hosts David and Steve speak with Judy Chen from Hyatt Hotels Corporation, who shares her expertise on topics ranging from disaster response in the hotel industry to labor retention strategies and major sporting events' impact on hospitality markets.

Key Topics:

The hospitality industry's response to Hurricane Milton, highlighting how smaller hotel groups offered discounted rates to those in need
Chef Jose Andres' new venture into the hotel business with Hotel Bazaar in Washington DC's Georgetown
The latest rankings of top business destinations worldwide
AAA's new five-diamond hotel awards featuring properties in San Francisco, Miami Beach, and Chicago
Key insights from the Lodging Conference in Phoenix about employee retention in the hotel industry
Atlanta's selection as the 2028 Super Bowl host city and its implications for the hospitality sector

The show brings together industry experts for engaging discussions about current trends, challenges, and opportunities in the hospitality world, offering both analysis and personal insights from those working in the field.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Hurricane Milton- Hotels offering discounted rates
Jose Andres is launching a luxury hotel brand
Top Business Destinations
AAA Awards Five Diamond Status To Chicago, Miami and San Francisco Hotels
Retaining Hoteliers
Super Bowl is coming back to Atlanta in 2028

For full show notes head to: https://themodernhotelier.com/episode/107

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil

#106: Taking Indie Hotels from Good to Great | with Mandy Murry

David Millili & Steve Carran — Thu, 31 Oct 2024 05:00:00 -0400

What valuable insights does she offer for hoteliers looking to enhance their guest experience and brand presence?

On this special episode, hosts David Millili and Steve Carran sit down with Mandy Murry, CEO of Hospitality Concierge. From her early days as a teenage travel agent in Salt Lake City to running the VIP torch relay program for the 2002 Olympics, Murry shares her fascinating journey in hospitality. Now a sought-after consultant for independent and boutique hotels, she discusses the emerging 'Resortcore' trend, the importance of authentic guest experiences, and how independent hotels can leverage technology and storytelling to stay competitive. Murry also offers valuable insights on community engagement, social media strategy, and her predictions for the future of independent hospitality in 2025. Whether you're a hotelier or industry professional, this episode delivers practical tips for elevating your property's guest experience and brand presence.

Key Topics:

What exactly is Hospitality Concierge and what services do you provide?
How should hotels leverage their website and video content?
What is "Resortcore" and how can independent hotels embrace it?
Will truly independent hotels continue to exist as larger brands acquire them?
How important is dropping "old school" thinking in modern hospitality?

Sponsor spot:

This episode is sponsored by Mandy Murry & Hospitality Concierge: https://mandymurry.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Mandy Murry: https://www.linkedin.com/in/allmandy/

Hospitality Concierge: https://mandymurry.com/

For full show notes head to: https://themodernhotelier.com/episode/106

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil

#105: Enabling Hotels to Take Control of Their Distribution & Personalize the Guest Journey | with Eric Lutz

David Millili & Steve Carran — Wed, 30 Oct 2024 05:00:00 -0400

In today's episode, hosts David Millili and Steve Carran sit down with Eric Lutz, CEO of Olive. A California native who started his career as an overnight front desk agent, Lutz shares his journey from hospitality operations to founding a hotel technology company. The conversation explores how Olive's personalization platform is helping hotels improve their digital presence and direct booking experience, while discussing broader industry trends including AI adoption, labor challenges, and the future of independent hotels. Lutz offers valuable insights on balancing operational efficiency with guest experience and shares his vision for hospitality technology in 2025. The discussion culminates with his passionate take on why hospitality remains an exciting and growing industry, despite current challenges.

Key Topics:

How has Olive improved hotels' direct business and revenue?
What does Olive's platform do for hotels?
Why are hoteliers hesitant to adopt new technology?
What role does AI play in improving guest service?
The prediction for the independent hotel sector in 2025?

Sponsor spot:

This episode is sponsored by Olive.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Eric Lutz: https://www.linkedin.com/in/eric-lutz-%F0%9F%AB%92-4871b067/

Olive: https://www.tryolive.com/

For full show notes head to: https://themodernhotelier.com/episode/105

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil

#104: Streamlining Live Music & Entertainment Booking for Hotels | with Mir Hwang

David Millili & Steve Carran — Tue, 29 Oct 2024 05:00:00 -0400

Want to know how a former touring musician is disrupting the way hotels book live entertainment?

In today's episode, hosts David Millili and Steve Carran sit down with Mir Hwang, CEO of GigFinesse - a groundbreaking platform revolutionizing how hotels book live entertainment. Hwang shares his fascinating journey from touring session drummer to tech entrepreneur, including his bold decision to forgo med school and convince his Google-employed cousin to join his venture - much to their traditional Asian American parents' initial dismay.

The conversation explores how GigFinesse is transforming the hospitality industry by streamlining the complex process of booking live entertainment. Handling over 1,500 shows monthly nationwide, the platform connects venues with talent while eliminating unnecessary middlemen and manual processes. Hwang offers valuable insights into the evolving hospitality landscape, where hotels are increasingly becoming cultural hubs rather than just places to check in and out.

Key Segments:

Mir's multicultural upbringing and its influence on his entrepreneurial spirit
The dramatic pivot during COVID-19 that tested GigFinesse's resilience
How convincing his Google-employed cousin to join the startup led to seven missed calls from mom
Inside look at the changing landscape of hotel entertainment
The future trends shaping independent hotels in 2025

Sponsor spot:

This episode is sponsored by GigFinesse

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Mir Hwang: https://www.linkedin.com/in/mir-hwang-6511a2177/

GigFinesse: https://www.gigfinesse.com/

For full show notes head to: https://themodernhotelier.com/episode/104

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil

#103: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 2

David Millili & Steve Carran — Mon, 28 Oct 2024 16:00:00 -0400

Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?

In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear from Dan Jacobs, the Chef/Owner, of award-winning restaurants, Dandan & EsterEv, in Milwaukee, Gaurav (GB) Sharma, Founder of MOSAIC, Audrey Yates, the VP of Hotel Partnerships at Stash Hotel Rewards, and Brian Polster the Creative Director at THREE SIXTY.

Key Topics:

What is the company's role in the hospitality industry
How does ILC compare to other industry events
What makes ILC unique in terms of networking and atmosphere
How are businesses preparing for upcoming industry changes
The Industry Innovation

The Modern Hotelier is the official podcast of the Independent Lodging Congress

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Dan Jacobs: https://www.linkedin.com/in/dan-jacobs-ba774327b/
Gaurav Sharma: https://www.linkedin.com/in/gbnewyork/

Audrey Yates: https://www.linkedin.com/in/audrey-yates-0b5331b4/
Brian Polster: https://www.linkedin.com/in/brianpolster/

EsterEv | Milwaukee Private Dining Restaurant: https://chefdanjacobs.com/
MOSAIC: https://mosaicinabox.com/
Stash Hotel Rewards: https://www.stashrewards.com/
THREE SIXTY: https://threesixtymke.com/

For full show notes head to: https://themodernhotelier.com/episode/103

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#102: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 1

David Millili & Steve Carran — Mon, 28 Oct 2024 05:00:00 -0400

Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?

In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode we hear from Andrew Benioff, the Founder and Chairman of ILC, Peter Heinemann, Co-founder and Managing Director of Passport Resorts, and Lindsey Ueberroth, the CEO of Preferred Hotels & Resorts.

Key Topics:

How Independents are leading the way in creativity
Why this is the Golden Age of Hospitality
What big brands buying up independents means for Independent hospitality as a whole
The challenges and opportunities facing the independent hotel space currently

Sponsor spot:

The Modern Hotelier is the official podcast of the Independent Lodging Congress

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Andrew Benioff: https://www.linkedin.com/in/llenrockgroupbenioff/

Peter Heinemann: https://www.linkedin.com/in/peter-heinemann-9662035/

Lindsey Ueberroth: https://www.linkedin.com/in/lindseyueberroth/

ILC | Independent Lodging Congress: https://ilcongress.com/
Passport Resorts: https://passportresorts.com/
Preferred Hotels & Resorts: https://preferredhotels.com/

For full show notes head to: https://themodernhotelier.com/episode/102

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#101: How to Recover Revenue from Online Travel Agencies | with Janet Ferrer

David Millili & Steve Carran — Tue, 22 Oct 2024 05:00:00 -0400

If you are using Online Travel Agencies, you are probably missing out on some of your revenue. In this episode, find out how Janet Ferrer recovered $1 Million from Expedia.

Hospitality Holdings founder and President, Janet Ferrer, is an industry leader in progressive and innovative thinking. As both an on-property leader and Corporate Director of Finance her 27 years in Hospitality lends great insight to her Online Travel Agency Revenue Recovery audit systems and optimization of financial systems within the OTA platforms. Continually looking for ways to be the most progressive OTA Revenue Recovery Service, Janet assembled a team of highly skilled individuals who complete the vision of Hospitality Holdings commitment to continual evolution, financial acumen with state-of-the-art data integration.

In this episode, hosts David Millili and Steve Carran dive into the remarkable journey of Janet Ferrer, founder and CEO of Hospitality Holdings. With over 27 years in the hospitality industry, Janet shares stories of her rise from a newspaper girl in Doylestown, Pennsylvania, to a general manager and corporate director of finance. The discussion spans her career progression, the creation of H2OTA Revenue Recovery, and the entrepreneurial challenges she faced, such as credit card merchant limits and maximizing revenue through effective OTA management.

In this episode, we delve into:

Janet's unexpected entry into the hospitality industry
The inception and growth of Hospitality Holdings
Tips for hotels to increase revenue and manage OTA relationships
Challenges and triumphs of entrepreneurship in the hospitality tech space
Thoughts on AI and maintaining the human touch in hospitality

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Sponsor spot:

This episode is sponsored by Hospitality Holdings: https://hospitalityholdings.org/

Links:
Hospitality Holdings: https://hospitalityholdings.org/

LinkedIn: https://www.linkedin.com/in/janet-marie-f-b53bb157/

For full show notes head to: https://themodernhotelier.com/episode/101
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#100: Behind the Culinary Experience at Kalahari Resorts | with Chef Nicholas Shaw

David Millili & Steve Carran — Tue, 15 Oct 2024 05:00:00 -0400

What does it take to lead the culinary team at one of America’s largest indoor waterpark resorts and how do you balance tradition and innovation in an ever-evolving culinary landscape?

Join hosts David Millili and Steve Carran, as they dive into the culinary world of Kalahari Resorts with Chef Nick Shaw. Discover the journey from a small-town upbringing to leading the culinary experiences at one of America's largest indoor waterpark resorts.

Chef Nick shares insights on kitchen safety, culinary trends, and the importance of continuous learning in the fast-paced hospitality industry. From exploring diverse cuisines to embracing dietary trends, this episode offers a tantalizing glimpse into the world of resort dining. Whether you're a food enthusiast, aspiring chef, or hospitality professional, you'll find valuable takeaways on creating memorable dining experiences and balancing tradition with innovation. Tune in for a flavorful discussion that bridges the gap between hospitality and culinary arts at Kalahari Resorts.

In this episode, you will learn about:

The culinary focus and offerings at Kalahari Resorts
What are the Kitchen safety strategies and priorities
The technology and automation in the kitchen
What is the relationship between hospitality and culinary teams in resorts
Kalahari Resorts' recent renovations and dining options
The importance of passion and adaptability in the culinary profession

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/nicholas-shaw-1b061157/
Kalahari Resorts: https://www.kalahariresorts.com/

For full show notes head to: https://themodernhotelier.com/episode/100
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#99: Recycling Soap and Saving Lives with Clean the World CEO & President Shawn Seipler

David Millili & Steve Carran — Tue, 08 Oct 2024 05:00:00 -0400

Have you ever wondered what happens to the barely-used soap bars and tiny shampoo bottles left behind in hotel rooms?

In this episode, hosts David Millili and Steve Carran engage with Shawn Seipler, CEO of Clean the World, to explore how his organization is making a significant impact on global sustainability and hygiene through the hospitality industry. Shawn shares his journey from tech sales to pioneering a social enterprise that recycles soap and plastics, providing essential hygiene products to those in need.

Listeners will gain insights into Clean the World's innovative approaches and the broader implications for hospitality businesses aiming to meet UN Sustainability Goals.

In this episode, you will learn about:

Clean the World's mission to recycle hotel soap and plastic to save lives and protect the environment
The impact of single-use plastics in hotels and sustainable alternatives
The importance of proper sanitation practices in hotels, especially regarding refillable dispensers
How Clean the World helps hotels track and report their sustainability efforts aligned with UN Sustainable Development Goals
Trends in hotel sustainability and social responsibility initiatives
The profound social impact of Clean the World's work in developing countries

Shawn offers valuable insights for hoteliers looking to implement more sustainable practices and emphasizes the importance of both environmental and social sustainability in the hospitality industry. This episode provides an inspiring look at how one company is making a significant difference in global health and environmental protection through partnerships with hotels worldwide.

This episode is sponsored by Clean the World. For more information Contact - Clean the World.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/shawnseipler/

Clean the World: https://cleantheworldglobal.org/

Contact - Clean the World

For full show notes head to: https://themodernhotelier.com/episode/99
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#98: Better Battery Solutions for Hospitality | with Michelle Potorski

David Millili & Steve Carran — Tue, 01 Oct 2024 05:00:00 -0400

Join hosts David Millili and Steve Carran as they welcome Michelle Potorski, VP and General Manager of Duracell Professional. The discussion dives into Michelle's career journey, including her early days with Duracell and her return to the company after stints at Gillette, Proctor & Gamble, and CVS Health. The main focus is on the role of batteries in the hospitality industry, specifically the innovations Duracell's Procell brand is making to improve operational efficiency and guest satisfaction.

Michelle highlights the importance of proactive battery management in reducing guest complaints and operational disruptions. The episode also introduces Procell Insight, a real-time monitoring system for battery-operated devices in hotels.

In this episode, you'll learn (key points/topics covered):

Discover the hidden impact of battery-powered devices on hotel operations and guest satisfaction
Learn about ProCell Insight, an innovative solution for real-time monitoring of battery life and other consumables in hotels
How smart battery management can prevent negative guest experiences and improve operational efficiency
Understand the future of hospitality technology, focusing on connectivity, personalization, and sustainability

Michelle shares fascinating insights from her career in the consumer goods and professional battery sectors, offering a unique perspective on the intersection of technology and guest experience in the modern hospitality landscape.

Sponsor spot:

This episode is sponsored by Procell: https://www.procell.com/en-us/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/michellepotorski/

Procell: https://www.procell.com/en-us/

For full show notes head to: https://themodernhotelier.com/episode/98
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#97: Worker Burnout, Housekeeper Strike, World's Top 50 Hotels, Oyo Buys Motel 6 | Hospitality Hot Topics

David Millili & Steve Carran — Fri, 27 Sep 2024 05:00:00 -0400

Join hosts Steve Carran and David Millili for the latest episode of The Modern Hotelier featuring special guest Bruce Jordan, the Managing Partner of Hotel Guest Management. This monthly show dives deep into the hottest topics in the hospitality industry.

In this September edition of Hospitality Hot Topics, our expert panel discusses:

The recent acquisition of Motel 6 by OYO Hotels and its implications for the industry
Record-breaking global GDP contributions from the travel and tourism sector
The wave of housekeeping strikes across major U.S. cities and their potential impact
Employee burnout in the hospitality sector and the need for better training
The World's 50 Top Hotels list and surprising international rankings
Jason Kelce's new role as a "fanbassador" for Marriott

Tune in for insightful analysis, industry trends, and engaging discussions that keep you up to date with the ever-evolving world of hospitality. Whether you're a seasoned hotelier or simply passionate about the industry, "Modern Hotelier Hospitality's Most Engaged" offers valuable perspectives on the challenges and opportunities shaping the future of hospitality.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

OYO buys Motel 6 for $525M

Travel Industry to Set New Record for Global GDP Contribution

Housekeepers Strike

Worker Burnout

The World's 50 Best Hotels

Jason Kelce is a Fanbassador for Marriott

For full show notes head to: https://themodernhotelier.com/episode/97
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#96: Improving Team Communication & Removing Language Barriers in Hospitality | with Derek Pando

David Millili & Steve Carran — Tue, 24 Sep 2024 05:00:00 -0400

How is Relay's technology improving cross-departmental communication in hotels?

In this episode, hosts David Millili and Steve Carran sit down with Derek Pando, Director of Product Marketing at Relay. They discuss Relay's innovative communication devices and how they're revolutionizing operations in the hospitality industry.

Derek shares insights from Relay's first-ever hospitality report, highlighting trends in personalized guest experiences and safety investments. He explains how Relay's technology is improving cross-departmental communication, enhancing safety measures, and breaking down language barriers in hotels.

The conversation covers how Relay's tools impact hiring and retention in a challenging labor market, with real-world examples of how their technology has empowered employees and improved efficiency. Derek also discusses Relay's exciting new hardware launch and their plans for future industry reports.

In this episode, you'll learn (key points/topics covered):

Derek's background starting a lawnmowing business as a teenager
His early career at Zoom when it was a true startup
Derek's work at Relay
How Relay's products improve guest experience and team efficiency
Relay's usefulness for guest safety (passing out, physical violence) and allowing hoteliers to respond quickly
Relay's impact bridging language barriers
Leveraging Relay's location tracking power to make hospitality teams more efficient

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Director of Product Marketing at Relay https://relaypro.com/author/derek-pando/

LinkedIn: https://www.linkedin.com/in/derekpando

For full show notes head to: https://themodernhotelier.com/episode/96
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#95: Delivering Inspiring Experiences in Iconic Places | with David Barry, President of Pursuit

David Millili & Steve Carran — Thu, 19 Sep 2024 05:00:00 -0400

How has David Barry's journey from a ski instructor to President of Pursuit Collection shaped his approach to leadership in the hospitality industry?

In this engaging episode, hosts David Millili and Steve Carran sit down with David Barry, President of Pursuit Collection. Barry shares his unique journey from ski instructor to hospitality leader, offering valuable insights into creating exceptional guest experiences, fostering a strong company culture, and navigating challenges in the hospitality industry. The conversation covers a range of topics, from sustainable practices to innovative approaches in destination management, providing listeners with a comprehensive look at modern hospitality leadership.

In this episode, you'll learn:

The importance of authenticity in creating unique guest experiences
How do hospitality businesses handle natural disasters and manage crises, as exemplified by the Jasper wildfires?
Advice for young professionals entering the hospitality field
The role of technology and innovation in shaping the future of hospitality
The significance of honoring local cultures and environments in hospitality offerings

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

LinkedIn: https://www.linkedin.com/in/david-barry-3501901/

Pursuit Collection: https://www.pursuitcollection.com/

For full show notes head to: https://themodernhotelier.com/episode/95
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#94: Paws Up Resort, Glamping, and Authentic Outdoor Experiences | with Steve Hurst

David Millili & Steve Carran — Wed, 18 Sep 2024 05:00:00 -0400

Curious about the intersection of luxury and wilderness? Ever wondered how a 37,000-acre ranch became a world-renowned resort?

In this episode, hosts David Millili and Steve Carran have an engaging conversation with Steve Hurst, the Managing Director at The Resort at Paws Up. They discuss Steve's career journey from his early days as a barista to managing luxury hotels and resorts, with a special focus on the unique guest experience at Paws Up. The resort, set on a 37,000-acre ranch in Montana, combines luxury with adventure, offering activities like fly fishing, horseback riding, and mountain biking. They delve into the resort's personalized service, culinary excellence, and the importance of genuine, authentic experiences. Steve also shares insights on the importance of adaptability, the value of time, and the resort's mission to provide an extraordinary experience for guests. The episode concludes with valuable advice for those looking to pursue a career in hospitality.

This episode explores:

The evolution of Paws Up from a family ranch to an award-winning luxury resort
How Paws Up creates personalized experiences through extensive pre-arrival planning
The resort's innovative approach to dining, offering up to 10 different restaurant experiences nightly
How outdoor activities help families and couples reconnect in meaningful ways
Paws Up's success in garnering industry accolades and recognition

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

LinkedIn: https://www.linkedin.com/in/stevenhurst/

The Resort at Paws Up: https://www.pawsup.com/

For full show notes head to: https://themodernhotelier.com/episode/94
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#93: Treehouse Resort & Offering Unique Travel Experiences | with Amanda Jensen

David Millili & Steve Carran — Tue, 17 Sep 2024 05:00:00 -0400

Ever wondered what it would be like to turn your childhood treehouse dreams into a thriving resort business?

Join hosts David Millili and Steve Carran as they sit down with Amanda Jensen, CEO and co-founder of Sanctuary Treehouse Resort, the world's largest treehouse resort. In this captivating episode, Amanda shares the inspiring journey of how a simple treehouse for her children blossomed into an innovative and immersive hospitality experience.

In this episode, you'll discover:

The origin story of Sanctuary Treehouse Resort and how it grew from a family project to a world-renowned destination
Unique interactive features of the treehouses, including slides, secret ladders, and drink chutes
Insights into sustainable building practices and preserving the natural environment
How the resort balances luxury amenities with a playful, childhood-inspired atmosphere
The impact of the business on family life and creating a legacy
Partnerships with local attractions and the creation of the "Sanctuary Perk Card" for guests

Tune in to discover how Amanda and her family are redefining experiential travel, one treehouse at a time!

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

LinkedIn: https://www.linkedin.com/in/amanda-jensen-a6b358236/

Sanctuary Treehouse Resort: https://www.treehouseresort.com/

For full show notes head to: https://themodernhotelier.com/episode/93
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#92: Charlestowne Hotels and Hospitality Career Growth | with CEO Kyle Hughey

David Millili & Steve Carran — Tue, 10 Sep 2024 05:00:00 -0400

In this episode, hosts David Millili and Steve Carran sit down with Kyle Hughey, CEO of Charlestowne Hotels, to discuss the independent hotel management landscape and Hughey's journey in the hospitality industry.

In this episode, you'll learn:

The appeal and challenges of managing independent hotels
Charlestowne Hotels' approach to creating unique guest experiences
Industry challenges, including staffing and recruitment
The impact of hotel brand consolidation on independent operators
Adaptive reuse projects in the Charlestowne Hotels portfolio
Future outlook for the hospitality industry in 2025-2026

Hughey shares insights on the importance of continuous learning, the value of creating tailored experiences for each property, and the advantages of remaining an independent management company in an era of increasing consolidation. He also discusses how Charlestowne Hotels approaches adaptive reuse projects and the importance of storytelling in creating memorable guest experiences.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

LinkedIn: https://www.linkedin.com/in/kyle-hughey-969350168/

Charlestowne Hotels: https://www.charlestownehotels.com/

For full show notes head to: https://themodernhotelier.com/episode/92
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#91: Setting the Standard for Dog-Friendly Hotels | with Guise Bule

David Millili & Steve Carran — Tue, 03 Sep 2024 05:00:00 -0400

How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends?

In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certification and ranking process for the hotel industry. Driven by personal frustrations with misleading "pet-friendly" claims, Guise explains how Ranked by Roch uses a data-driven approach to evaluate hotels on their dog-friendly policies, amenities, and services.

In this episode, you'll discover:

The inspiration behind Ranked by Roch
How hotels are ranked and certified as dog-friendly
Issues with current pet-friendly hotel awards and listings
Trends in dog-friendly hospitality across different countries
The importance of transparency in pet policies for travelers

Guise also critiques major travel platforms' pet-friendly awards and discusses the growing importance of catering to dog owners in the hospitality industry. This episode offers valuable insights for hoteliers, dog owners, and anyone interested in the evolving landscape of pet-friendly travel.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

LinkedIn: https://www.linkedin.com/in/guisebule/

Ranked by Roch: https://rochdog.com/en

The Roch Society: https://rochsociety.com/

The English Breakfast Society: https://www.englishbreakfastsociety.com/

English Breakfast Handbook: https://www.amazon.com/English-Breakfast-Handbook-Guide-Traditional/dp/1984168711

For full show notes head to: https://themodernhotelier.com/episode/91
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#90: 10 Best Boutique Hotels, Mercedes-Benz Skyscraper, Hotel Workers Strike | August Hospitality Hot Topics

David Millili & Steve Carran — Tue, 27 Aug 2024 05:00:00 -0400

The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals.

In this episode, "August Hospitality Hot Topics," Steve and David is joined by guest host Jasmine Seliga from Affixify and regular contributor David Millili.

In this episode, you'll learn:

The resurgence of group business in the hospitality sector
Projections for the hotel industry in 2025 and beyond
Potential impacts of hotel worker strikes
Innovative marketing through hotel-curated Spotify playlists
Luxury car brands entering the hospitality space
A surprising list of top boutique hotels in the United States

Tune in monthly for the latest hospitality hot topics and expert perspectives.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Group Business expands in Q2: https://hotelbusiness.com/u-s-group-business-delivers-seven-consecutive-quarters-of-growth/
Looking ahead to 2025: https://www.costar.com/article/1741863595/why-2025-could-be-a-pivotal-year-for-us-hotels
Hotel workers going on strike: https://www.usatoday.com/story/travel/hotels/2024/08/14/travelers-expect-hotel-workers-strike/74741787007/
Hotel's Spotify Playlists: https://www.insidehook.com/travel/hotels-spotify-playlist-best-souvenir
Mercedes-Benz Skyscrapper: https://canada.constructconnect.com/dcn/news/usa/2024/07/miami-home-to-mercedes-first-branded-skyscraper-in-north-america
USA Today 10 Best Boutique Hotels: https://10best.usatoday.com/awards/travel/best-boutique-hotel-2024/

For full show notes head to: https://themodernhotelier.com/episode/90
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#89: Building Independent Boutique & Lifestyle Hotels | with Ethan Orley

David Millili & Steve Carran — Tue, 20 Aug 2024 05:00:00 -0400

Are you curious about what it takes to build a successful boutique hotel company from the ground up?

In this episode, hosts David Millili and Steve Carran interview Ethan Orley, Founder and Managing Partner of Oliver Hospitality. Ethan shares his journey from environmental studies to real estate and hospitality, discussing how he and his partner built Oliver Hospitality from the ground up.

The conversation covers:

Ethan's background and early career experiences
The founding and growth of Oliver Hospitality
Insights into boutique hotel development and management
Creative strategies for activating properties
Advice for aspiring independent hoteliers
The importance of local partnerships and community integration
Ethan's perspective on the Detroit hospitality scene

You will gain valuable insights into the boutique hotel industry, creative problem-solving in hospitality, and the entrepreneurial journey of building a successful hotel management company.

Sponsor spot:

This episode is sponsored by ReactMobile

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

LinkedIn: https://www.linkedin.com/in/ethanorley/

Oliver Hospitality: https://www.oliverhospitality.com/

For full show notes head to: https://themodernhotelier.com/episode/89
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#88: Helping Hoteliers Use Content to Drive More Conversions | with Jason Craparo

David Millili & Steve Carran — Tue, 13 Aug 2024 05:00:00 -0400

In this episode, hosts David Millili and Steve Carran sit down with Jason Craparo, CEO of Hovr, a technology company revolutionizing guest engagement in the hospitality industry. Jason shares his fascinating journey from dishwasher to successful entrepreneur, including his experiences as a Sonic Drive-In franchisee and his time at Babson College.

The conversation dives deep into how Hovr is transforming the way hotels showcase their amenities and drive direct bookings. Jason explains how their innovative video content solution helps hotels increase conversions by 20-40 times the industry average. He discusses the importance of reducing risk and increasing excitement for potential guests during the booking process.

You'll gain insights into:

The power of reusing existing hotel content to engage website visitors
How Hovr's technology speeds up the booking process and increases revenue
The future of personalized content experiences in hotel marketing
Advice for entrepreneurs looking to break into the hospitality tech space

Sponsor spot:

This episode is sponsored by Hovr

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

LinkedIn: https://www.linkedin.com/in/jasoncraparo/

Hover: https://gethovr.com/

For full show notes head to: https://themodernhotelier.com/episode/88
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#87: How to Simplify Selling Spaces and Experiences for Hospitality | with Benjamin Powers

David Millili & Steve Carran — Tue, 06 Aug 2024 05:00:00 -0400

In this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality professionals to leverage virtual tours, 3D models, and other immersive assets to drive revenue and enhance the customer experience.

In this episode, we discuss:

The immersive assets in hospitality sales (360-degree photos, 3D models, virtual tours)
How Visiting Media's software helps hotels increase revenue
The importance of data and analytics in understanding customer behavior
The role of AI and machine learning in enhancing sales processes
Advice for young entrepreneurs
The value of education and sharing knowledge in the industry

The episode provides insights into innovative sales techniques, the power of immersive technology, and the entrepreneurial mindset in the context of the hospitality industry.

Sponsor spot:

Visiting Media: https://visitingmedia.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/benjamin-powers-13271338/

Visting Media: https://visitingmedia.com/

For full show notes head to: https://themodernhotelier.com/episode/87
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#86: Hospitality Summer Camp, Acquisition Rumors, Computer Outage, Cookies, and more | July Hot Topics

David Millili & Steve Carran — Fri, 02 Aug 2024 10:35:32 -0400

In this episode, Steve and David are joined by guest host Mercedes Blanco from The Hotels Network. They discuss various trending topics in the hospitality industry for July, including the rumor of Hyatt acquiring Standard Hotels, an extensive computer outage affecting multiple industries including hospitality and travel, the rise of 'bleisure' (business and leisure travel), and the growing importance of automated technology in hotels.

In this episode, we discuss:

The potential acquisition of Standard Hotels by Hyatt, exploring the ongoing trend of brand consolidation in the hospitality industry
Recent major computer outages affecting airlines and hotels, and the importance of cybersecurity in the travel sector
The rise of 'bleisure' travel and how industry professionals are taking advantage of business trips for leisure
Travelers' preferences for automated technology in hotels and finding the right balance between tech and human touch
An innovative hotel summer camp program introducing high school students to hospitality careers
Google's surprising U-turn on phasing out third-party cookies and its implications for the industry

Tune in for expert insights, lively discussion, and the latest trends shaping the hospitality landscape.

Subscribe to Mint Pillow:
https://content.mintpillow.co/mint-pillow-newsletter-sign-up/?cid=66a0b7a44acaa

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Rumor: Hyatt acquiring Standard
Computer Outage
Bleisure travel on the rise
80% of travelers prefer automated tech
Hospitality Summer Camp
Google u-turn on cookies

For full show notes head to: https://themodernhotelier.com/episode/86
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#85: No Vacancy on The Modern Hotelier | with Anthony Melchiorri & Glenn Haussman

David Millili & Steve Carran — Wed, 31 Jul 2024 05:00:00 -0400

"No Vacancy Live from HITEC: Featuring Podcast Pioneers Glenn Haussman and Anthony Melchiorri"

In this episode, podcast veterans Anthony Melchiorri and Glenn Haussman discuss their experiences and insights from attending HITEC events over the years. They reminisce about the evolution of these events and share their personal highlights, including the transformation and increasing engagement in technology within the industry.

Glenn talks about the origins and growth of the 'No Vacancy' podcast, especially during the COVID-19 pandemic when they provided much-needed support and continuity for the hospitality sector. They also delve into the industry's technological advancements, stressing the importance of using the right technology at the right time for the customer's benefit.

Key highlights:

Glenn and Anthony discuss their long history with HITEC and how the event has evolved over the years
Insights into the creation and growth of the No Vacancy podcast, especially its pivotal role during the COVID-19 pandemic
The importance of consistency and vulnerability in podcasting during challenging times
Discussion of their keynote address at HITEC, focusing on customer journey and appropriate use of technology in hospitality
Candid observations about the state of technology in the hospitality industry
Friendly banter about podcast rankings and the supportive nature of the hospitality community

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Anthony Melchiorri on LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/
Glenn Haussman on LinkedIn: https://www.linkedin.com/in/glennhaussman/

For full show notes head to: https://themodernhotelier.com/episode/85
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#84: An Inside Look at the Acquisition of SHR | with Rodrigo Jimenez

David Millili & Steve Carran — Tue, 30 Jul 2024 05:00:00 -0400

In this episode, Steve Carran speaks with CEO Rodrigo Jimenez about the recent acquisition of SHR by the UK-based Access Company.

Jimenez shares the excitement and opportunities brought by this merger, highlighting Access Company's diverse portfolio and their focus on the hospitality sector. He also touches on the positive buzz at the high tech trade show and the evolving role of technology in the hospitality industry. Jimenez concludes with insights on SHR's future, including ongoing growth and continued dedication to providing top-notch technology solutions for hoteliers.

Key Topics:

SHR's Acquisition by Access Company
Overview of Access Company and its expansion into hospitality
The return of the hospitality industry post-COVID
The importance of guest profiles and revenue optimization in modern hospitality
SHR's integration capabilities with other technology providers
The potential for further acquisitions in North America

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Rodrigo Jimenez on LinkedIn: https://www.linkedin.com/in/rodrigojimenez/
SHR: https://shrgroup.com/

For full show notes head to: https://themodernhotelier.com/episode/84
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#83: Increasing Bookings Through Innovative Hotel Technology | with Rodrigo Perez Garofalo

David Millili & Steve Carran — Thu, 25 Jul 2024 05:00:00 -0400

Join us for an insightful conversation with Rodrigo Perez Garofalo, founder of Zerf Tech, live from a hospitality tech conference.

In this episode, Rodrigo explores how Zerf Tech is revolutionizing hotel operations by serving as an external IT department and optimizing direct booking channels. He also introduces an AI-powered search tool designed to enhance guest interactions and engagement on hotel websites.

Key topics include:

Zerf Tech's mission to simplify technology integration for hotels
The importance of direct channels for hotels and brand control
A case study on doubling conversion rates through A/B testing
Innovative AI-powered search technology for personalized hotel recommendations
Advice for hoteliers looking to integrate advanced technology solutions

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Rodrigo Perez Garofalo on LinkedIn: https://www.linkedin.com/in/rperezgarofalo/?originalSubdomain=ar
Zerf: https://zerf.tech/

For full show notes head to: https://themodernhotelier.com/episode/83
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#82: Hospitality Marketing that Drives Direct Revenue & Return Visits | with Scott Buelter

David Millili & Steve Carran — Tue, 23 Jul 2024 05:00:00 -0400

In this episode, hosts Steve Carran and David Millili sit down with Scott Buelter, founder of Ascent360, at the HSMAI Strategy Conference. Scott shares insights on how hotels and resorts can use customer data platforms to create more effective, personalized marketing campaigns.

Key topics covered:

The importance of integrating data from multiple systems to get a complete view of guests
Strategies for segmenting guests and creating targeted marketing campaigns
Tips for growing a hotel's customer database responsibly
How to use pre-arrival and post-departure email streams to enhance guest experience
The power of genuine relationship marketing, including thanking high-value guests
Upcoming trends in hospitality marketing, including AI-powered booking companions

Scott provides practical advice for hoteliers looking to leverage their guest data more effectively, from basic "table stakes" practices to advanced relationship-building strategies. Whether you're a small boutique hotel or a large resort with multiple amenities, this episode offers valuable insights on using data to drive revenue and improve guest satisfaction.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Scott Buelter on LinkedIn: https://www.linkedin.com/in/scottbuelter/
Ascent360: https://ascent360.com/

For full show notes head to: https://themodernhotelier.com/episode/82
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#81: Helping Hoteliers Deliver Exceptional Guest Experiences | with Alliants

David Millili & Steve Carran — Thu, 18 Jul 2024 05:00:00 -0400

Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional expertise in the evolving world of hotel tech and customer service.

In this episode, you'll learn:

Tristan's background growing up between the UK and France
Alliants' history and evolution as a guest experience platform
The importance of messaging and digital solutions in hospitality
How does AI enhance guest communications and optimize service in the hospitality industry
The significance of personalization and timing in guest interactions
The value of capturing special moments for guests
How can data and informed decision-making be leveraged to improve guest experiences

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Tristan Gadsby on LinkedIn: https://www.linkedin.com/in/tristangadsby/
Alberto Santana on LinkedIn: https://www.linkedin.com/in/mrsantana/

Alliants: https://www.alliants.com/

For full show notes head to: https://themodernhotelier.com/episode/81
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#80: Building Hospitality Technology with the 4 Key Stakeholders in Mind | with HotelKey

David Millili & Steve Carran — Wed, 17 Jul 2024 05:00:00 -0400

In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology.

The founders share insights on overcoming challenges, incorporating AI, and their commitment to improving operations for hotels while enhancing the guest experience.

In this episode, you'll learn:

Challenges faced as first-time entrepreneurs in the hospitality industry
HotelKey's approach to product development based on client feedback
The importance of cloud-based technology in modern hospitality
What are the strategies for improving staff training and reducing onboarding time
The role of human touch in technology implementation
HotelKey's growth and preparation for future expansion

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Aditya Thyagarajan on LinkedIn: https://www.linkedin.com/in/adityathyagarajan/
Fareed Ahmad on LinkedIn: https://www.linkedin.com/in/fareedsahmad/

HotelKey: https://www.hotelkeyapp.com/#/

For full show notes head to: https://themodernhotelier.com/episode/80
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#79: Over 50 years of Innovative Accounting Solutions for Hospitality | with Jill Wilder

David Millili & Steve Carran — Tue, 16 Jul 2024 05:00:00 -0400

Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting and business intelligence solutions.

In this episode, you'll learn:

The resurgence of HITEC post-COVID and industry networking
What are Aptech's core products
The importance of customer support and long-term client relationships
Industry trends in integration and collaboration between technology providers
Challenges in the hospitality industry, including labor issues
The role of accounting systems as the "furnace of the house" in hotel operations

This episode provides valuable insights into the current state of hospitality technology, focusing on financial management solutions and the importance of customer-centric approaches in the industry.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jill Wilder on LinkedIn: https://www.linkedin.com/in/jillewilder/
Aptech: https://www.aptech-inc.com/

For full show notes head to: https://themodernhotelier.com/episode/79
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#78: Simplifying and Securing Payment Processing & Digital Contracts for Hospitality | with Theresa Ellsworth

David Millili & Steve Carran — Thu, 11 Jul 2024 05:00:00 -0400

In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller.

The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processes, securing revenue by reducing chargebacks, and using advanced AI-driven fraud prevention tools. Additionally, Sertifi's new features, such as ACH transaction fee reductions and Opera OHIP integration, are highlighted.

In this episode, you'll learn:

Sertifi's digital authorization process for credit card transactions
Accelerating revenue through digitized sales processes and deposit collection
Fraud prevention using advanced AI tools
Benefits of digital signatures and real-time deposit collection
Reducing transaction fees through e-commerce merchant IDs and ACH payments
The importance of secure handling of guest credit card information
How technology is simplifying daily operations for hotel staff

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Theresa Ellsworth on LinkedIn: https://www.linkedin.com/in/theresaellsworth/
Sertifi: https://corp.sertifi.com/

For full show notes head to: https://themodernhotelier.com/episode/78

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#77: How Digital Signage Can Drive Revenue & Generate ROI for Hotels | with Xpodigital

David Millili & Steve Carran — Wed, 10 Jul 2024 05:00:00 -0400

In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities.

In this episode, you'll learn:

The evolution of digital signage in hotels and event spaces
How will large-format LED walls impact guest experience
The challenges in implementing and maintaining digital signage
ROI considerations for hotels investing in digital displays
Using digital signage to promote hotel amenities and increase sales
The importance of content management and best practices
What are the future trends in hospitality technology and digital displays

The episode covers how these digital investments are enhancing attendee experiences, creating new revenue streams, and transforming the aesthetics of hotel and event spaces. The experts also share insights on overcoming implementation challenges and maximizing the return on investment for these technologies.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Rich O'Brien on LinkedIn: https://www.linkedin.com/in/rich-o-brien-54817b19/

Xpodigital: https://www.xpodigital.com/

Michael Parisse on LinkedIn: https://www.linkedin.com/in/michaelparisse/
HSMS: www.mphsms.com

For full show notes head to: https://themodernhotelier.com/episode/77

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#76: Connecting Teams, Improving Safety, and Boosting Performance with Relay | HITEC 2024

David Millili & Steve Carran — Tue, 09 Jul 2024 05:00:00 -0400

In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication.

The conversation covers emerging trends in hospitality communication, staff safety solutions, and the innovative use of AI in overcoming language barriers.

In this episode, you'll learn:

Relay's evolution from a family product to a hospitality-focused solution
Current trends in hospitality communication and their impact on guest experience
Staffing challenges in the hotel industry and how Relay addresses them
The importance of simplicity in implementing advanced technologies like AI
How Relay is helping hotels improve operational efficiency and staff communication
Future developments and growth plans for Relay

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/jonschniepp/

Relay: https://relaypro.com/

For full show notes head to: https://themodernhotelier.com/episode/76

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#75: HITEC 2024: Industry Insider's Thoughts from the GAIN Event in Charlotte

David Millili & Steve Carran — Mon, 08 Jul 2024 08:39:15 -0400

In this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference.

The episode concludes with a lively discussion on whether anyone will hit a home run at the event’s batting competition.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/75

Follow on LinkedIn:
Jasmine Seliga - Founder & CEO Affixify
Chris Green - Former President of Remington Hotel
Ashley NeQuent - Application Consultant, Springer-Miller Systems
Zach Fullen - Enterprise Sales, Visiting Media
Daniel Montellano - Shift4
Anthony & Noe
Susan Springsteen - H20 Connected
Adam Tuttle - Yipy
Raymond Martz - Co-President & CFO at Pebblebrook Hotel Trust
Al Lagunas - Co-Founder & CEO, Levee
Michael Cohen - Managing Partner, GAIN

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#74: Wellness in Hospitality, Music Tourism, HITEC & HSMAI

David Millili & Steve Carran — Thu, 27 Jun 2024 05:00:00 -0400

In this monthly "Hospitality Hot Topics" segment, David and Steve dive into the most pressing issues and exciting developments in hospitality. From the booming wellness sector to music tourism's impact on hotel bookings, they explore how these trends are transforming the guest experience and affecting business strategies.

They also tackle important industry challenges, such as ongoing staffing shortages, and discuss potential solutions. With a mix of data-driven analysis and personal insights, they offer valuable perspectives for both seasoned hoteliers and newcomers to the field.

Whether you're interested in luxury experiences, technology integration, marketing stunts, or industry events like HITEC, The Modern Hotelier keeps you informed and prepared to navigate the ever-evolving hospitality landscape. Tune in for expert commentary, practical advice, and engaging conversations that will help you stay ahead in the dynamic world of modern hospitality.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/74

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#73: Unlocking Revenue Potential through Upgrades & Upsells | with Paul Rantilla of Plusgrade

David Millili & Steve Carran — Tue, 18 Jun 2024 05:00:00 -0400

Paul Rantilla is a senior executive with over 30 years of experience in the hospitality industry. He currently serves as the Senior Vice President and Chief Revenue Officer for Hospitality Ancillaries at Plusgrade. Throughout his career, he has demonstrated expertise in hospitality management, market expansion, sales strategies, and marketing leadership.

Prior to joining Plusgrade, Rantilla held key positions at prominent companies in the hospitality technology space. He was the Chief Commercial Officer at Birchstreet Systems, where he oversaw sales, marketing, and global brand relationships. Additionally, he served as the Executive Vice President of Global Sales at Amadeus Hospitality. With his extensive background and strategic vision, Rantilla plays a crucial role in shaping the future of ancillary revenue solutions in the global hospitality sector at Plusgrade.

In this episode, Steve and David sit down with Paul Rantilla, and they dive deep into the transformative power of Plusgrade, a comprehensive data-driven upselling platform designed to enhance guest experiences and drive revenue growth. From innovative bidding strategies for room upgrades to leveraging AI for pricing and data analysis, Plusgrade is reshaping how hotels engage with their guests.

Listen in as we explore how Plusgrade is working with top brands like Amtrak, Royal Caribbean, and Emirates, and discover the significant shift towards combining marketing and revenue management to engage guests in a more personalized way.

In this episode, you'll learn:

PlusGrade's approach to securing upgrades for accommodations and transportation
The importance of engaging guests at the right time and through the right channels to offer upgrades and ancillary services
Best practices for hotels to leverage revenue management tools and marketing strategies to drive ancillary revenue
The role of AI in pricing, data analysis, and enhancing guest experiences in the hospitality industry
Personal anecdotes and insights from Paul's experiences in the hospitality industry

Don't miss this episode packed with insights, humor, and valuable tips for modern hoteliers looking to boost their revenue and enhance guest satisfaction!

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Sponsor spot

Plusgrade: https://www.plusgrade.com/

Links:
LinkedIn: https://www.linkedin.com/in/paul-rantilla-033219/

Plusgrade: https://www.plusgrade.com/

For full show notes head to: https://themodernhotelier.com/episode/73

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#72: The Art and Science of Marketing in Hospitality | with Elizabeth Harlow

David Millili & Steve Carran — Tue, 11 Jun 2024 05:00:00 -0400

The remarkable journey of Sonesta, including its entrepreneurial spirit, growth strategies, and invaluable insights for aspiring hoteliers.

In today’s episode, we dive into the world of hospitality with our special guest, Elizabeth Harlow, the Chief Brand Officer at Sonesta. Join hosts Steve Carran, and David Millili as they uncover Elizabeth’s fascinating journey—from skiing in the Swiss Alps to shaping luxury hospitality brands with her wealth of experience from Leading Hotels of the World and Starwood. We explore the entrepreneurial spirit at Sonesta, their exponential growth, and the success of their partnership with Grubhub. Elizabeth also shares invaluable advice for young professionals in the industry, discusses the pivotal role of sustainability, and highlights how independent hotels can set themselves apart through intentional design and unique guest experiences. Whether you’re an industry veteran or a budding hotelier, this episode is packed with insights, stories, and strategies you won’t want to miss. So, let’s get started!

In this episode, you'll learn (key points/topics covered):

How Elizabeth approaches brand strategy, marketing, and shaping the guest experience, drawing from her decades of experience working with iconic luxury hotel brands.
The importance of truly understanding one's core customer, brand positioning, and differentiation in order to drive successful marketing campaigns.
Finding the right balance between the "art and science" of marketing through creative concepts backed by data-driven strategies.
Elizabeth advice for younger professionals looking to get into hospitality marketing, emphasizing networking, strategic career moves, and marrying their passions.
The sustainability trends and low-hanging opportunities for hotels to reduce waste and environmental impact.
Tips for independent hotels to effectively market their brands and craft a differentiated guest experience.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/elizabeth-harlow-1345997/

Sonesta Hotels: https://www.sonesta.com/

For full show notes head to: https://themodernhotelier.com/episode/72

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#71: Creating and Marketing Experiential Hospitality & Unique, Luxury Stays | with Ben Wolff

David Millili & Steve Carran — Tue, 04 Jun 2024 05:00:00 -0400

Providing next-level experiences is more important than ever in the Hospitality Industry.

In this episode, we focus on experiential hospitality and unique stays with Ben Wolff. Ben is co-founder and developer of Onera, a luxury treehouse resort in Texas Hill Country. His experiential hospitality firm Oasi develops and manages a portfolio of landscape resorts, boutique hotels, and luxury retreats.

Onera’s first location sold to Summit Hotel REIT in 2022, representing the first public REIT exit of a glamping resort. Ben is leading Onera’s $35M expansion across 50 keys and two locations in the Texas Hill Country to be completed by Q2 2025. Prior to Onera, Ben grew Blink Hospitality a short-term rental management company from 8 to 200 units under management in less than two years.

In this episode, you'll learn (key points/topics covered):

The journey of building and developing an experiential hospitality firm
The vision behind creating unique luxury retreats and stays.
What the modern traveler wants
The value of a collaborative customer experience vs. the traditional transactional experience.
What it means to focus on the experience
How to market alternative and unique stays
Why you need to make your property shareable
Why Instagram will be the biggest booking platform by 2030

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/ben-wolff/

Onera: https://www.stayonera.com/

Oasi: https://stayoasi.com/

Instagram: https://www.instagram.com/stayonera/

For full show notes head to: https://themodernhotelier.com/episode/71

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#70: Top 25 Hotels in the World, Ritz Carlton Super Yacht, Construction Pipeline, & Business Travel Demand

David Millili & Steve Carran — Tue, 28 May 2024 05:00:00 -0400

Hospitality Hot Topics - May 2024

Join hosts Steve Carran and David Millili as they discuss the latest hospitality industry news and trends from May 2024.
This month's hot topics include:

The top U.S. markets for new hotel construction pipelines, including surprising leaders Dallas and the Inland Empire region of California
Rising prices for luxury travel and higher guest expectations in the post-COVID era
The resurgence of business travel in 2024, with over 80% of business travelers planning the same or more trips
A look at Hotel Magazine's Top 25 Hotels in the World for 2024, spanning classic luxury to modern boutique properties
Ritz-Carlton's ambitious plans to launch a 790-foot superyacht with 224 suites, ushering in a new era of luxury cruise experiences

Steve and David provide insights analyzing these stories through their industry expertise. Get the inside scoop on where hotels are being built, what's driving travel demand, and how hospitality brands are innovating to meet shifting consumer desires.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Q1 Construction Pipeline

Luxury Travel Prices

Business Travel Demand

Top 25 Hotels in The World

Ritz-Carlton Super Yacht

For full show notes head to: https://themodernhotelier.com/episode/70

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#69: Increasing collaboration and efficiency for the product lifecycle | with Huibin Yu

David Millili & Steve Carran — Tue, 21 May 2024 05:00:00 -0400

Ever walked into a Starbucks and immediately thought “this looks like every other Starbucks?” Probably not. But, the painstaking effort organizations go to to maintain brand standards is manual and phenomenal.

Huibin Yu is the founder of Fohlio. Fohlio is building a better path to digitize the process of product data management, specification, procurement, brand standards, and inventory. Creating tech in an industry that is the last frontier for technology and defining the industry standard.

In this episode, we talk about about some of the challenges that hotels face in product data management, specification, procurement, brand standards, and inventory.

In this episode, you'll learn about:

The challenges hotels and design firms face in managing specifications, procurement, and project timelines across multiple brands and locations.
How Fohlio's platform helps organizations streamline their specification and procurement workflows while enabling collaboration between teams.
The importance of data visibility, cost control, and value engineering in hospitality design and construction projects.
The role of an international, diverse team in providing multilingual support to global clients.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Sponsor spot

Fohlio: https://www.fohlio.com/

Fohlio is building a better path to digitize the process of product data management, specification, procurement, brand standards, and inventory. Creating tech in an industry that is the last frontier for technology and defining the industry standard.

Links:
Huibin Yu on LinkedIn: https://www.linkedin.com/in/huibinyu/

Fohlio: https://www.fohlio.com/

For full show notes head to: https://themodernhotelier.com/episode/69

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#68: Caribe Royale's Route to a Four Diamond Experience | with Amaury Piedra

David Millili & Steve Carran — Tue, 14 May 2024 05:00:00 -0400

Amaury Piedra assumed the role of managing director in August 2020, where he leads Central Florida’s largest all-suite convention hotel located in the heart of the nation’s number one convention and tourist destination. Piedra is a bilingual veteran of the hospitality industry with 25 years of sales and operations experience leading Four Diamond lifestyle hotels, convention hotels, and multi-unit complexes in the U.S. and Caribbean, including properties for Wyndham Hotels and Resorts and Starwood Hotels and Resorts. During his career, he has actively participated in major renovations and worked in conjunction with ownership groups and management companies to reposition properties, grow revenues and profitability, while assisting in maximizing the value of the assets.

In today's episode, David Millili and Steve Carran sit down with Amaury Piedra, the managing director of Caribe Royale in Orlando. Amaury shares his fascinating career journey, from starting as a valet to leading the $140 million transformation of Caribe Royale into a 4-diamond property. He provides insights into culture-building, instilling a hospitality mindset in staff, adapting to changing guest needs through technology and experiences, and the bold vision that drove Caribe Royale's remarkable reinvention. With over 25 years of experience at hotels like Wyndham and Starwood, Amaury offers a wealth of wisdom for hoteliers looking to elevate their properties and lean into the future of hospitality.

In this episode, you'll learn about:

The Transformative Initiatives at Caribe Royale.
What is the importance and impact of the property app in improving guest experiences?
What are the strategic leadership and operational approaches?

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Amaury on LinkedIn: https://www.linkedin.com/in/amaury-piedra-68547678/
Caribe Royale Orlando: https://www.cariberoyale.com/

For full show notes head to: https://themodernhotelier.com/episode/68

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#67: How to Hit Your ESG Goals: Sustainable Solutions in Food & Beverage | with Diana Geseking

David Millili & Steve Carran — Tue, 07 May 2024 05:00:00 -0400

Diana Geseking is the General Counsel for Restaurant Technologies, where she advises the senior leadership on a wide array of legal issues. She oversees various legal functions across the business and brings diversified experience in contract negotiation, business transactions, corporate governance, intellectual property, risk mitigation, compliance and regulatory matters, privacy, advertising/marketing, employment and labor, and litigation management. She joined Restaurant Technologies in 2019. Diana is a graduate of the University of Michigan Law School. She holds a bachelor's degree from Amherst College.

On this episode, Steve and David are joined by Diana Geseking. Diana discusses her company's automated oil management system that helps restaurants increase efficiency, safety, and sustainability by delivering fresh cooking oil, filtering it, and recycling used oil into renewable fuels. They dive into Restaurant Technologies' partnership with Chevron, the impressive statistics around their oil recycling efforts, and how their solutions allow restaurants to meet environmental and social governance (ESG) goals. Diana also shares entertaining stories from her background playing rugby and being a campus police assistant during college.

Get ready to be inspired by her story of determination, innovation, and commitment to making a difference.

In this episode, you'll learn about:

The Restaurant Technologies' Initiatives
How do these technologies contribute to the broader goals of sustainability in the restaurant industry?
What are some practical small-scale practices that restaurants can implement to complement technological solutions?
Why is digital presence important for professionals today, especially in leadership positions?

This episode is sponsored by Restaurant Technologies: https://www.rti-inc.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Diana Geseking on LinkedIn: https://www.linkedin.com/in/diana-geseking-652692b/

Restaurant Technologies: https://www.rti-inc.com/

For full show notes head to: https://themodernhotelier.com/episode/67

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#66: Hilton Acquires Another Indy, New Hotel of The Year, U.S. Hotels State of the Union, Blackstone, and More

David Millili & Steve Carran — Tue, 30 Apr 2024 05:00:00 -0400

In this episode, David and Steve give their thoughts on some of the most notable trends and topics during the month of April in the Hospitality Industry. They cover:

International Hospitality Institute Awards
Hilton Acquiring Sydell Group
Blackstone Pouncing on Hotel Real Estate
State of the Union - April
Summer Demand for US Hotels
Tropicana Las Vegas closes
The Lafayette Named Hotel of the Year by Esquire

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Hilton Acquiring Sydell Group
Blackstone Pouncing on Hotel Real Estate
State of the Union - April
Summer Demand for US Hotels
Tropicana Las Vegas closes
The Lafayette Named Hotel of the Year by Esquire

For full show notes head to: https://themodernhotelier.com/episode/66

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#65: The Modern Hotelier & Virtual GM Crossover Hosted by Nick Horgan

David Millili & Steve Carran — Tue, 23 Apr 2024 05:00:00 -0400

The Modern Hotelier Podcast and The Virtual GM Podcast come together for a special crossover episode hosted by Nick Horgan. This lively discussion brings together the hosts of the two popular hospitality podcasts - Steve Carran and David Millili from The Modern Hotelier, and Spencer Halford and Cody Adent from The Virtual GM Podcast.

Nick puts the four hosts in the hot seat, digging into their backgrounds, hospitality experiences, and the origins of their podcasts. They share entertaining stories from behind the scenes. The group also reminisces about their favorite hotel stays and highlights what people may not know about the demanding realities of working in the hospitality industry. With fun banter and candid insights, this episode offers a fresh perspective on four influential voices in the hospitality industry. It celebrates their podcasting journeys while showcasing their passion for delighting guests and pushing the boundaries of hospitality.

In this episode, you'll learn about:

Their Career Backgrounds and Entry into Hospitality
The Conception and Growth of Podcasting
The Virtual GM Concept and Its Operational Insights
Personality Types and Interpersonal Dynamics
The Importance of Service in the Hospitality Industry

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Cody Adent on LinkedIn: https://www.linkedin.com/in/codyadent/
Spencer Halford on LinkedIn: https://www.linkedin.com/in/spencer-halford-%E2%98%85-543393101/
Vibrant Management: https://thevibrantteam.com/

For full show notes head to: https://themodernhotelier.com/episode/65

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#64: How Cultural Competency Drives Success | with Seema Jain

David Millili & Steve Carran — Tue, 16 Apr 2024 05:00:00 -0400

Seema Jain is the Founder and CEO of Seva Global – Growing Business Through Cultural Competency. She has years of experience helping companies become more culturally competent when engaging with people from different backgrounds. In her past role as Senior Director, Multicultural Affairs at Marriott International, Seema had responsibility for developing tools and resources for Marriott associates and hotel properties to enhance cultural competencies to better serve the company's diverse guests and customers. She is also a co-founder of two non-profit organizations – the Supporting Excellence in Education Foundation (SEED), which awards scholarships to high school students, and the Young Jains of America (YJA), a national youth organization created to share Jain heritage and culture.

In this episode, Seema discusses her personal background as a first-generation American, her career journey from healthcare to hospitality, and her passion for promoting cultural competency in organizations. She shares insights on the benefits of cultural competency for employee engagement, customer satisfaction, and financial performance. This episode provides valuable perspectives on diversity, inclusion, and cultural intelligence in the hospitality industry and beyond.

In this episode, you'll learn about:

How to deal with tough economic times while in a leadership role
The importance of cultural competency in hospitality
Why it is important to empower people at work
The openness to future collaboration and networking opportunities

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/seemajain/
Seva Global: https://www.seva-global.com/

For full show notes head to: https://themodernhotelier.com/episode/64

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#63: Empowering Sales and Managing Stress in Hospitality | with Eric Szymanski

David Millili & Steve Carran — Tue, 09 Apr 2024 05:00:00 -0400

Eric Szymanski is an award winning American hospitality industry professional with extensive sales & marketing leadership experience including Hilton, Marriott, Starwood and Disney. Eric has demonstrated success in leading high-performing sales teams through planning, implementing and monitoring actionable sales and marketing plans at hotels and resorts of all sizes, including city-center, convention district, airport and attractions areas. He has a proven track record of success at all levels through the achievement of both individual and team goals for several 1st tier, globally recognized brands. Throughout his career, Eric has created authentic, world-class experiences while volunteering at all levels in several meetings industry associations. As the co-author for Sell More Stress Less: 52 Tips to Become A Mindful Sales Professional Eric believes that sales does not have to stress people out, in fact when done authentically can inspire both the sales person and prospect.

In today's episode, David and Steve sit down with Eric Szymanski. They discuss the importance of data and business intelligence in driving successful commercial strategies for hotels. So, get ready to engage with a multifaceted leader who understands that the key to success in hospitality is as much about the human touch as it is about the data.

In this episode, you'll learn about:

Why is business intelligence and data-driven strategies important for hotels?
What is the significance of mindfulness and stress management in the hospitality industry?
The connections between sales, marketing, and overall hotel success
The Commercial Strategy and Industry Future

This episode is sponsored by Independent Lodging Congress: https://ilcongress.com/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/ericszymanski/

For full show notes head to: https://themodernhotelier.com/episode/63

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#62: Putting Turks and Caicos On The Map | with Nikheel Advani

David Millili & Steve Carran — Tue, 02 Apr 2024 05:00:00 -0400

Nikheel Advani is the COO and co-founder of Grace Bay Resorts and oversees overall operations, branding, sales, and marketing of resort development. He joined Grace Bay Club in August 2004 as the Managing Director, serving as the top operational executive in its expansion and renovation as it evolved from a $15 million, 22-room boutique hotel to a full-service luxury resort boasting 82 suites and residences, now valued at over $200 million. Most recently, he was responsible for the successful opening of the $100 million Veranda Resort & Residences in February 2010.

In this episode, David and Steve are joined by their guest Nikheel Advani, the co-founder, COO, and principal of Grace Bay Resorts in Turks and Caicos. Nikheel shares his inspiring journey from working odd jobs as a teenager to becoming a leader in the luxury hospitality space. He provides valuable perspectives on attracting and retaining talent, creating exceptional guest experiences, the importance of continued education, and trends like wellness travel and multi-generational trips. With wisdom from his decades of experience, Nikheel offers practical advice for young hoteliers looking to climb the ranks and thrive in this dynamic industry.

In this episode, you'll learn about:

Global experience in hotel management
The role technology plays in enhancing guest experiences at luxury resorts like Grace Bay
Contributions to Turks and Caicos
The importance of hands-on experience

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Nikheel on LinkedIn: https://www.linkedin.com/in/nikheel-advani-53184640/

Grace Bay Resorts: https://gracebayresorts.com/

For full show notes head to: https://themodernhotelier.com/episode/62

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#61: Graduate Hotels, Chip Rogers Resigns, Jobs Report, Spring Travel, and Mahomes/Kelce Restaurant

David Millili & Steve Carran — Tue, 26 Mar 2024 05:00:00 -0400

In this episode, the hosts, Steve Carran and David Millili, along with producer Jon Bumhoffer, bring a new segment called "Hospitality Hot Takes" where they analyze and provide their thoughts on the major stories that happened over the past month. They provide insights from both an independent hotel perspective as well as a branded chain viewpoint. It's a conversational yet informative podcast that keeps listeners up-to-date on hospitality industry news through the lens of experienced professionals providing their "hot takes" and analysis on the major developments each month.

In this episode, you'll discover:

Graduate Hotels Acquired, Job Growth, and More
Analyzing the Headlines Shaping Hospitality
Major Moves and Trends in Hospitality

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

For full show notes head to: https://themodernhotelier.com/episode/61

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#60: Advancing Women in Hospitality | with Rachel Humphrey

David Millili & Steve Carran — Tue, 19 Mar 2024 05:00:00 -0400

Rachel Humphrey is a trailblazer in the hospitality industry, dedicated to advancing women in leadership roles. She is the Founder of the Women in Hospitality Leadership Alliance and serves as a Board Member, Principal, and Interview Host for DEI Advisors. Prior to her retirement in August 2021, Rachel served as the EVP & COO of AAHOA, the nation's largest hotel owners association. She was also the Interim President & CEO in 2019, after spending over 20 years as a trial lawyer before joining AAHOA in 2015. Widely recognized for her leadership and impact, Rachel has been named one of the most "Influential Women in Hospitality," "Top 50 Women in Travel," "100 Most Powerful People in USA Hospitality," and "100 Most Inspirational People in Hospitality."

Today we'll hear her insights on the necessity of allies in career advancement, the value of public speaking, and how mentors and leadership roles can transform the hospitality landscape, particularly for women. Rachel's vision for the growth of women in leadership positions within this industry is grounded in the data: women comprise half of our workforce and control a significant portion of consumer spending.

Prepare to be inspired as she shares her reflections on life, career development, and her invaluable advice for maintaining a positive attitude and work ethic. It's time to learn, grow, and get a glimpse of the future of hospitality leadership. Stay tuned as we explore the paths and perspectives shaping the industry with Rachel Humphrey.

In this episode, you'll discover:

How to identify the gap in female leadership within the hospitality industry.
The importance of self-advocacy and network building, especially for women.
How to overcome challenges and career development.
The Future of Female Leadership in Hospitality.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

LinkedIn: https://www.linkedin.com/in/rachel-a-humphrey/

Women in Leadership Alliance: https://whlalliance.org/

DEI Advisors: https://www.deiadvisors.org/

For full show notes head to: https://themodernhotelier.com/episode/60

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#59: Strategies For Being Fearless in Hospitality | with Mercedes Blanco

David Millili & Steve Carran — Tue, 12 Mar 2024 05:00:00 -0400

Mercedes Blanco is a Corporate Leader Executive in Global Travel & Hospitality with a solid record in International Sales and Marketing Strategies. She has over fifteen years of experience in the hospitality industry, while volunteering at SITE, HSMAI, MPI, and teaching at several universities. Her impressive professional journey has taken her across leadership roles at top companies in the hospitality space. Mercedes' unique combination of corporate experience and passion for education and service makes her a true force within the travel industry.

In this episode, hosts Steve and David sit down with Mercedes Blanco, the Chief Partnerships Officer at The Hotels Network. Mercedes offers her thoughts on industry topics like the rise of AI in hospitality, cybersecurity concerns, and the challenges women face in the field. Her advice for fearless leadership and fostering diversity is truly inspiring.

In this episode, you'll learn:

Mercedes Blanco's background and journey
The Hotels Network's use of AI/machine learning for direct bookings
Advice for women and young professionals to get more involved and build their personal brands
The importance of speaking up, trying new things, and pushing boundaries

Join Steve, David, and their special guest, Mercedes Blanco, for an insightful and empowering discussion that celebrates the achievements of women in the hospitality space.

This episode is Sponsored by Amaze Insights

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

LinkedIn: https://www.linkedin.com/in/mercedesblancoanton/

The Hotel Network: https://thehotelsnetwork.com/en/

June 24th HSMAI event in Charlotte during HITEC

For full show notes head to: https://themodernhotelier.com/episode/59

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#58: Inspiring Women in Hospitality to Pursue, Navigate and Nurture Their Careers | with Emily Goldfischer

David Millili & Steve Carran — Tue, 05 Mar 2024 05:00:00 -0500

Emily Goldfischer is a London-based travel, food and culture reporter who founded and serves as Editor-in-Chief of Hertelier, an online platform for women in the hospitality industry. She has been living and reporting on UK and European travel trends since relocating from New York to London in 2010. Previously, Emily spent nearly twenty years working in public relations and communications for destinations and luxury hotel brands. With a passion for tourism and travel, she strives to continually live life as a tourist. She holds a degree from Cornell University's School of Hotel Administration as well as a Master’s Degree in Social Psychology from the London School of Economics.

In this episode, hosts Steve Carran and David Millili interview Emily Goldfisher, founder and editor-in-chief of Hertelier, a media platform focused on inspiring and informing women in the hospitality industry. They discuss Emily's background growing up in New Jersey, attending Cornell's prestigious Hotel school, and working in communications and PR with high-end hotel brands. Emily realized the shift happening with more women taking leadership roles in hospitality and wanted to showcase their journeys in a fresh, engaging way.

In this episode, you'll discover:

How women's leadership roles in the hospitality industry have evolved over the last decade
What key strategies Emily Goldfischer suggests for women to achieve work-life balance and avoid burnout in the hotel industry
Tips for women on advocating for themselves and asking for opportunities?
What gender issues and societal expectations need to be addressed
The importance of networking and professional growth.
The impact of a supportive company culture on women's career progression.

This episode is Sponsored by Stayflexi

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Emily Goldfischer on LinkedIn: https://www.linkedin.com/in/emilygoldfischer/?originalSubdomain=uk
Hertelier: https://www.hertelier.com/

For full show notes head to: https://themodernhotelier.com/episode/58

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#57: The DNA of Travel: Advocacy, Technology, & Trends | with Stuart Greif

David Millili & Steve Carran — Tue, 27 Feb 2024 05:00:00 -0500

Stuart Greif is a Global Travel and Hospitality Chief Executive Officer, Board Member, Advisor, Thought Leader, Speaker, Mentor and Investor. At Forbes Travel Guide, Greif drives strategy, innovation, and operations spanning over 80 countries and plays a leading role in Forbes Travel Guide’s Responsible Hospitality initiative. He previously served as Microsoft Corporation's Senior Executive for Travel and Hospitality and led J.D. Power and Associates' Global Hospitality and Travel group.

In this episode, Greif discussed various topics related to technology, sustainability, labor issues, and innovation in the hotel and travel sectors. He shared his insights and predictions concerning artificial intelligence, virtual/augmented reality, diversity and inclusion efforts, the future of hospitality careers, and what sets hospitality brands apart in terms of service and experience.

In this episode, you'll learn:

Understanding Forbes Travel Guide's role and offerings
How could AR, VR, and MR technologies transform the way hotels market themselves and provide guests with previews of their experiences?
Technological Advancements and Ethical Considerations
The significance of sustainability and its effect on travel and hospitality.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Stuart Greif on LinkedIn: https://www.linkedin.com/in/stuartwgreif/

For full show notes head to: https://themodernhotelier.com/episode/57

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#56: Enhancing Experiences Through Thoughtful Design | with Virginia Toledo

David Millili & Steve Carran — Thu, 14 Dec 2023 05:00:00 -0500

Born and raised in 1980s Brooklyn, Virginia Toledo took inspiration from abandoned buildings and her contractor father to launch a career in interior design. Today, as the creative director of Toledo Geller, Virginia uses her creativity to transform high-end residential and hospitality spaces.

In this episode, Virginia shares tips on differentiation in the short-term rental market, advice for future designers, and guidance on furnishing for longevity. Stay tuned to hear Virginia's inspiring journey, design insights, and passion for personalized, unforgettable spaces.

In this episode, you'll discover:

Virginia Toledo's background and inspiration.
What are the Benefits of personalized approach in small hotel brands?
Tips for furnishing longevity and budget management.
What are the key qualities Virginia Toledo stresses when choosing an interior designer for a hotel?

This episode is Sponsored by Toledo Geller

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Virginia Toledo on LinkedIn: https://www.linkedin.com/in/virginia-toledo-6b3ba619/

For full show notes head to: https://themodernhotelier.com/episode/56

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#55: A Lifetime of Education | with Peter Ricci

David Millili & Steve Carran — Thu, 07 Dec 2023 05:00:00 -0500

Peter Ricci is the Clinical Associate Professor and Director of the Hospitality & Tourism Management Program at Florida Atlantic University. His experience ranges from destination tourism to hotels to education. He joins us to talk about what he's seeing with labor trends in the hospitality industry and how we can inspire the next generation of hoteliers.

In this episode, you'll learn:

The value of education in the hospitality and tourism industry
How to inspire the next generation of hoteliers
How inflation will impact Florida and the US in 2024
What makes FAU a Top 10 Hospitality program
Tipping in Hospitality & Food Service
The Impact of Emerging Technology on Hospitality

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Peter Ricci on LinkedIn: https://www.linkedin.com/in/peter-ricci-85b052126/

Hospitality & Management Program, Florid Atlantic University: https://hospitality.fau.edu

Peter's contact info: pricci1@fau.edu

For full show notes head to: https://themodernhotelier.com/episode/55

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#54: A Career of Storytelling | with Kevin Osterhaus

David Millili & Steve Carran — Thu, 30 Nov 2023 05:00:00 -0500

Kevin Osterhaus is a storytelling expert with a wealth of experience working with renowned hotel groups such as The Standard, Bunkhouse, and Graduate Hotels. Since becoming President of Graduate Hotels in 2021, Kevin has focused on launching programs like the Graduate Academy for employee education and development. He discusses the importance of storytelling in hotels and shares examples of creative stories and nods to universities that Graduate properties focus on. Kevin explores some fascinating stories from the world of hotels.

In this episode, you'll learn about:

• What excites Kevin about hospitality

• How Graduate uses storytelling to create unique experiences

• Why hospitality is an industry of disproportionate reward

• How Graduate thinks about implementing technology

• What Graduate has done to retain and empower employees

This episode is Sponsored by Stayflexi

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Kevin Osterhaus on LinkedIn: https://www.linkedin.com/in/kevinosterhaus/

For full show notes head to: https://themodernhotelier.com/episode/54

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#53: Author Series: "Speak Up Culture" | with Stephen Shedletzky

David Millili & Steve Carran — Thu, 16 Nov 2023 05:00:00 -0500

Stephen Shedletzky —or “Shed” to his friends— helps leaders make it safe and worth it for people to speak up. He supports humble leaders—those who know they are both a part of the problems they experience and the solutions they can create— as they put their people and purpose first. After years on a corporate track, Shed was introduced to and inspired by the work of best-selling author and TED speaker Simon Sinek and, soon after meeting him, became the fourth person to join his team. For more than a decade, Shed contributed at Simon Sinek, where, as Chief of Staff and Head of Brand Experience, Training & Product Development, he led a global team of speakers and facilitators. Shed graduated from the Richard Ivey School of Business with a focus on leadership, communication, and strategy. He received his coaching certification from The Co-Active Training Institute.

In this episode, Stephen Shedletzky shares insights from his book "Speak Up Culture" on how leaders can create environments where employees feel safe and empowered to speak up.

In this episode, you'll discover:

How to create a "Speak Up Culture"
The importance of clearly defining values in creating a culture
Why you should hire for trust not performance
What the role of a good leader actually is.
Balancing customer service with caring for employees first.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Stephen' Book "Speak-Up Culture": https://www.amazon.com/Speak-Up-Culture-Leaders-Listen-People/dp/1774582848

Stephen Shedletzky on LinkedIn: https://www.linkedin.com/in/stephenshedletzky/?originalSubdomain=ca

For full show notes head to: https://themodernhotelier.com/episode/53

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#52: Author Series: "Indie Hotel" | with Jeremy Wells

David Millili & Steve Carran — Thu, 09 Nov 2023 05:30:00 -0500

Jeremy Wells is the owner and partner of Ozarker Lodge, an independent hotel in Branson, Missouri. He is also a partner at Longitude, a hospitality branding and design agency, and co-founder of Flyover Development. Jeremy has authored two books, "Future Hospitality" in 2022, and his newest book, "Indie Hotel," was published earlier this year.

David Millili and Steve Carran sit down with Jeremy to discuss the inspiration behind his book, the resurgence of independent hotels, and the unique characteristics that set them apart from branded properties. Jeremy shares his insights and advice for aspiring hoteliers, drawing from his own experience in the industry.

Get ready to discover:

The inspiration behind "Indie Hotel"
Why there is a resurgence of independent hotels
How to overcome challenges in developing independent hotels
The relationship between opening a hotel and writing the book.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jeremy's Book "Indie Hotel": https://www.amazon.com/INDIE-HOTEL-Hoteliers-Breaking-Independence/dp/B0CHL4713K

Jeremy Wells on LinkedIn: https://www.linkedin.com/in/wellsjeremy/

For full show notes head to: https://themodernhotelier.com/episode/52

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#51: Author Series: "Show Up" | with Anthony Melchiorri

David Millili & Steve Carran — Thu, 09 Nov 2023 05:00:00 -0500

Anthony Melchiorri is the creator and host of Hotel Impossible, President of Argeo Hospitality, co-host of the No Vacancy Podcast, keynote speaker, and author of his new book, "Show Up: The Five Steps to Getting Out of Your Own Way." He joins us to share his inspiration behind writing the book and what it means to "Show Up" for yourself.

Whether you work in hospitality or not, Anthony's book and experiences offer valuable insights for personal development, leadership, and achieving success.

In this episode, you'll learn:

Anthony's Inspiration for writing "Show Up"
His Five Steps to Success
The importance of not lying to yourself
Why you should trust your instincts
What it means to "obsess over the details"

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Anthony Melchiorri's Book "Show Up"

Anthony Melchiorri on LinkedIn: https://www.linkedin.com/in/anthonymelchiorri

For full show notes head to: https://themodernhotelier.com/episode/51

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#50: Diversity, Regenerative Tourism, & Global Hospitality | with Aradhana Khowala

David Millili & Steve Carran — Thu, 02 Nov 2023 05:00:00 -0400

Aradhana Khowala is a global expert and one of the most influential leaders in the hospitality, travel, and tourism sector. Her career has spanned 20+ years, five continents, and more than 75 countries. Today, she is the CEO of Aptamind Partners, a strategic consultancy, which combines hard data and decades of experience to advise governments, emerging destinations, and public and private organizations on sustainable tourism development. Previously she was the Managing Director of Tourism at NEOM. She sits on multiple boards and currently serves as the Chairwoman of the Group Advisory Board of the Red Sea Global a first-of-its-kind regenerative tourism developer in Saudi Arabia. Aradhana also serves as a Board Member of Elaf Group, the leisure arm of SEDCO Holding where she also Chairs the Compensation and Remuneration committee. In the past she has worked for Jones Lang LaSalle, a Strategy Consulting practice in Europe and Asia as well as in Hospitality Operations in India.

In this episode, we talk about Red Sea Global's groundbreaking regenerative tourism work in Saudi Arabia, she shares her insights on how diversity and inclusion can drive positive change in culture and business, and she gives her perspective on how to get more out of travel with a concept called "slow travel".

In this episode, you'll discover:

Why we need cultural and cognitive diversity
Where we're at with sustainability goals
The groundbreaking regenerative tourism initiative in Saudi Arabia
How to travel better through "slow travel"

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Matthew Walker Sleep Tedtalk: https://www.ted.com/talks/matt_walker_sleep_is_your_superpower

Aradhana on LinkedIn: https://www.linkedin.com/in/aradhana-khowala/

APTAMIND: https://www.aptamind.com/

For full show notes head to: https://themodernhotelier.com/episode/50

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#49: Helping Hotels Prepare for any Employment Gaps and Reduce Onboarding Time | with Brian Monette

David Millili & Steve Carran — Thu, 19 Oct 2023 05:00:00 -0400

Brian Monette is the CEO of Transition Path, a pioneering company that specializes in capturing and cataloging internal knowledge to prepare organizations for transitions and uncertainties. We'll explore how the sucessful transfer of knowledge can have a massive impact on employee happiness, retention, and performance

In this episode, you'll learn:

The importance of successful transitions of knowledge
What new hires are looking for from their boss's and managers
What Brian learned from his time at Nestle and Dell
How Transition Path can help the Hotel Industry
How improve employee retention and performance

If you're curious about the dynamics of knowledge management, retention, and success in industries that rely on smooth transitions, this episode is a must-listen.

Links:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

This Episode is Sponsored by Transition Path: https://transition-path.com/

Brian on LinkedIn: https://www.linkedin.com/in/brian-monette-7ba1303/?originalSubdomain=ca

For full show notes head to: https://themodernhotelier.com/episode/49

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#48: Personalizing the guest journey with AI | with Frank Reeves

David Millili & Steve Carran — Thu, 12 Oct 2023 05:00:00 -0400

Today, our guest is Frank Reeves, the Co-Founder & CEO of Avvio, which recently merged with the SHR group. He is more than a tad obsessed with delivering innovative technologies and new distribution networks to grow direct bookings for hotels. Frank’s unwavering focus on innovation led him to build the hospitality industry's first fully guest-centric booking platform powered by artificial intelligence, called Allora, in October 2017. Allora now serves hoteliers with multiple skills, including Machine Learning, Recommender Engine, Chatbot functionality, and Networked Intelligence.

In this episode, we talk about how technology can help hoteliers stay ahead and how the harnessing of AI can give them a competitive advantage.

In this episode, you'll learn about:

Building the world's first AI-powered booking platform
Why traditional KPI's are dead and what you should be tracking instead.
The merging of Avvio with the SHR Group
Building your website and digital experience with the understanding that the guest journey takes time.

Links:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

This Episode is Sponsored by SHR Group: https://shrgroup.com/

Frank on LinkedIn: https://www.linkedin.com/in/freeves/

Allora.ai: https://allora.ai/

For full show notes head to: https://themodernhotelier.com/episode/48

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#47: From Roadside Motel to Modern Independent Hotel | with Jeremy Wells

David Millili & Steve Carran — Thu, 05 Oct 2023 05:00:00 -0400

Are you ready to learn about the art of hospitality design with Longitude Branding?

Jeremy Wells is an independent hotelier, brand strategist, investor, and author who believes that true hospitality, thoughtfully-crafted experiences, and humble attitudes can change the world. In this episode, we talk about his journey from creative director and designer to independent hotelier and author. We dive into the importance of branding for hotels, his experience as a newly minted independent hotelier, and what it's like revitalizing a roadside motel into a modern independent hotel.

In this episode, you'll learn:

How branding and design touches every aspect of hospitality
Jeremy's advice for aspiring independent hoteliers
Why Jeremy wrote two books about the hospitality industry
The importance of leaning into your expertise and surrounding yourself with others to fill in the gaps.

Links:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

This Episode is Sponsored by Longitude: https://longitudedesign.com/

Jeremy on LinkedIn: https://www.linkedin.com/in/wellsjeremy/

The Ozarker Lodge: https://www.theozarkerlodge.com/

Flyover: https://www.flyoverdevelopments.com/

For full show notes head to: https://themodernhotelier.com/episode/47

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#46: Helping Hospitality Evolve with AI | with Jacqueline Nunley

David Millili & Steve Carran — Thu, 28 Sep 2023 05:00:00 -0400

How can we use technology to help make travel easier?

Jacqueline Nunley is a Travel & Hospitality Industry Advisor at Salesforce. She is an experienced world traveler and got into the Hospitality Industry because of her love for travel. She has dedicated her career to making it easier to travel using technology. In this episode, we dig into how hoteliers can make travel easier for their guests and their employees by using emerging technologies, like AI.

In this episode, you'll learn:

The connection between travel and technology
How AI will help the Hospitality Industry
What Salesforce is focusing on to help the travel and hospitality industries
Why good data usage and AI are now joined at the hip
Why historic Adaptive Re-use is an exciting development in hospitality

Links:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

This Episode is Sponsored by Staypinapple: https://www.staypineapple.com/

Jacqueline on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley/

SalesForce: https://www.salesforce.com/solutions/industries/transportation-hospitality/overview/

For full show notes head to: https://themodernhotelier.com/episode/46

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#45: The Importance of Good PR & Storytelling | with Jessica Gillingham

David Millili & Steve Carran — Thu, 14 Sep 2023 05:00:00 -0400

Jessica Gillingham is a public relations expert in the hospitality and lodging space. She is the founder and CEO of Abode Worldwide, a public relations agency she launched in 2017 to focus on raising the profile of transformative technology solutions and enterprise operators in the global short-term rental, lodging, and living sectors.

With over 20 years of experience in travel, hospitality, and technology, Jessica is also an advisor, board member, leadership mentor, and industry commentator on the confluence between hospitality, living, and property. Her company sits at the heart of the developing intersection between work, life, and play and partners with brands leading in this transformation.

In this episode, you'll discover:
- How good PR is the secret to gaining traction quickly
- Why the short-term rental "Gold Rush" is over
- How storytelling helps to make sense of your message and translate it to your ideal audience
- Why you need to invest in your story, brand, awareness, and education.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page.

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

For full show notes head to: https://themodernhotelier.com/episode/45

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#44: Hospitality is Human-Led and Tech-Enabled | with Jeanelle Johnson

David Millili & Steve Carran — Thu, 07 Sep 2023 05:00:00 -0400

Jeanelle Johnson is a Principal, Lead Client Partner and Travel, Transportation and Hospitality (TTH) sector Co-Leader at PwC, focused on client service, industry perspective and research for the firm’s leading TTH clients. With nearly 25 years of experience at leading investment banking and consulting firms, Jeanelle’s passion is to help clients with strategic planning around their growth and investment agendas and advise on business-wide risks and value drivers in their business transformations. Recently, her focus has been on digital transformation in the hospitality industry

In this episode, you'll discover:

- Jeanelle's journey to make partner at PwC

- How the ecosystem of multiple stakeholders impacts tech adoption in hospitality

- How the industry's "Technical Debt" is slowing its digital transformation

- Why there is no ceiling to a career in the hospitality industry

- How human-led, tech-enabled hospitality is improving the guest experience

- How to think about sustainability and reducing waste in hotels

Join the conversation on today's episode on The Modern Hotelier LinkedIn page.

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

For full show notes head to: https://themodernhotelier.com/episode/44

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#43: How Hotels Can Harness the Power of Branding | with Melinda Welch

David Millili & Steve Carran — Thu, 24 Aug 2023 07:26:19 -0400

Melinda Welch is a brand and experience strategy leader. She is the head of strategy at Brand Bureau, teaches branding at the School for Visual Arts and the Pratt Institute, and is the co-host of the BrandBox Podcast. Melinda is an expert in helping brands craft unique perspectives and connect deeply with their audience through design.

Throughout the episode, Melinda shares valuable insights into the power of branding and how it can effectively communicate a message to consumers, helping hotels, products, and services stand out in a crowded marketplace.

In this episode, you'll learn:

The HUGE opportunity that hotels have in branding correctly
Why it's essential to know your audience and to keep checking in on who your audience is
The importance of alignment in effective branding
How AI is affecting branding now and for the foreseeable future
What the objective of branding is

Join the conversation on today's episode on The Modern Hotelier LinkedIn page.

This Episode is sponsored by CartStack RezRecover. You don’t have to have a “shopping cart” to have a cart abandonment problem! RezRecover works the same for online booking engines as it does for ecommerce websites, by tracking your almost-customers, and sending them conversion focused emails, SMS messages and push notifications to get them back to complete their purchase.

Exclusive Cartstack discount for The Modern Hotelier Listeners: Exclusive Cartstack discount for The Modern Hotelier Listeners: https://www.cartstack.com/sign-up/?cp=rezrecover&partner=modernhotelier

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

For full show notes head to: https://themodernhotelier.com/episode/43

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#42: Beyond the Tech: The Role of Personal Connections in the Hotel Industry | with Nick Horgan

David Millili & Steve Carran — Thu, 17 Aug 2023 05:00:00 -0400

In today's episode, we speak with Nick Horgan, who is the CCO at Amaze Insights. We delve into the world of selling into hotels, technology adoption, and the importance of relationships in the hospitality industry. Nick shares his experiences, from working at NewMarket, to being a part of building a successful company and navigating acquisitions, to emphasizing the importance of integrity and reputation in retaining customers.

In this episode, you'll learn about:

The truth behind what really goes into winning a deal
Why it's important to have integrity and a good reputation
How taking risks will lead you to discover the right opportunities.
The importance of sales and positioning
The positive impact of embracing and investing in technology

So, sit back, relax, and get ready for an episode filled with insightful conversations, expert advice, and a touch of inspiration.

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

For full show notes head to: https://themodernhotelier.com/episode/42

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#41: Cannabis in Travel & Hospitality: Understanding Opportunities and Challenges for Hotels | with Brian Applegarth

David Millili & Steve Carran — Thu, 10 Aug 2023 05:00:00 -0400

Welcome back to another episode of The Modern Hotelier! Today, we're diving into the fascinating world of cannabis-focued travel and the evolving cannabis travel trend. Our guest, Brian Applegarth, is here to shed light on this growing industry and share his expertise on creating enriching experiences for cannabis enthusiasts. From cannabis consumption lounges to effect pairing methods, Brian covers it all. We'll explore the history and potential benefits of cannabis, the importance of mindful consumption, and how hotels can adapt to the rising popularity of cannabis. Get ready for an episode filled with education, inspiration, and a look into the future of cannabis in hospitality. Let's dive in!

In this episode, you'll discover:

The growing and evolving cannabis travel audience
The risks of not being proactive in implementing cannabis strategies.
How cannabis effect-pairing (like wine pairing) is enhancing travel & hospitality experiences
How hotels can utilize hemp products, such as CBD and CBN
How to get started implementing a cannabis strategy on your property
How some hotels are adapting to the budding cannabis landscape

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

For full show notes head to: https://themodernhotelier.com/episode/41

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#40: Solving Problems, Creating Demanding & Building Brands in the Vacation Rental Industry | with Dale Smith

David Millili & Steve Carran — Thu, 27 Jul 2023 05:00:00 -0400

Welcome back to The Modern Hotelier podcast! In today's episode, we explore the challenges & opportunities in the vacation rental industry with Dale Smith. Dale is the Founder & CEO of the SDDE Smith Group, a family business forming multiple brands that provide end-to-end client services for the real estate sector, from legal, to design, construction and ongoing life-cycle property management.

In this episode you'll learn about:

The importance of design and photography in maximizing property potential and ROI
Dale's strategy to create business opportunities by identifying and solving problems
How to balance direct bookings and OTAs.
How regulations are impacting the vacation rental industry
Building a strong and recognizable brand for your rental business.
Tips for successful marketing and guest engagement strategies.
What short-term rentals are doing well that hotels could learn

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

For full show notes head to: https://themodernhotelier.com/episode/40

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#39: Making the Most of Your Payment Processing | with BirchStreet

David Millili & Steve Carran — Thu, 20 Jul 2023 05:00:00 -0400

In this informative discussion, we have two guests joining us, John Fay and Kris Herrin from BirchStreet.

Join us as we dive deep into the world of payment processing and uncover valuable insights to help you optimize your payment systems. Whether you're a business owner, financial professional, or simply interested in understanding the intricacies of payment processing, this episode is a must-listen.

In this episode, we will explore key topics such as:

• What solutions and benefits does Birch Street offer?

• How does Birch Street help hotels, casinos, and events protect against fraud?

• How does Birch Street provide fundamentally different payment processing and services?

Tune in to this engaging conversation with John Fay and Kris Herrin as we unravel the secrets to making the most of your payment processing!

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

For full show notes head to: https://themodernhotelier.com/episode/39

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#38: HITEC 2023: From the Hockey Hall of Fame

David Millili & Steve Carran — Thu, 13 Jul 2023 05:00:00 -0400

We're excited to bring you this special episode from HITEC 2023 in Toronto! During the week of HITEC, we sat down with hospitality professionals at GAIN's Night of Legends event at the Hockey Hall of Fame. We had a lot of fun with this one!

In this episode you'll discover:

The value of HITEC and why people keep coming back
The most interesting and innovative technologies at HITEC
Some new faces in the Hospitality Industry
Why Hospitality Industry is truly about the

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

For full show notes head to: https://themodernhotelier.com/episode/38

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#37: Vacation Rentals, Bleisure & Technology | with Michael Friedman

David Millili & Steve Carran — Thu, 22 Jun 2023 05:00:00 -0400

Do you want to gain insights into the latest trends and advancements in the hospitality industry, specifically focused on Vacation Rentals?

In this episode, we have a special guest speaker, Michael Friedman, the COO of Onefinestay in the Americas. Michael will share invaluable career insights gained from his vast experience in the field. We will also delve into how Hotels and Vacation Rental verticals are converging.

In this episode, you will discover:

Who is Onefinestay and how they're changing the world in Luxury Vacation Rentals
How Hotels and Vacation Rentals are alike and how they differ
What Hoteliers can learn from the Vacation Rental industry .. especially as it relates to the Guest Experience.
How having a Hospitality brand like Accor (Onefinestays parent company) supports and brings elements of hotels to Vacation rentals

Join us as we uncover the exciting ways in which Onefinestay is revolutionizing the hospitality industry. Get ready to dive into the thrilling world of hospitality as we discuss the latest trends in luxury vacation rentals.

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

This Episode is sponsored by https://www.onefinestay.com/

For full show notes head to: https://themodernhotelier.com/episode/37

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#36: Hospitality Technology & Innovation Ahead of HITEC 2023 | with Neil Foster

David Millili & Steve Carran — Thu, 15 Jun 2023 05:00:00 -0400

HITEC is just around the corner, and this week we have the perfect guest...

In this episode, we have a special guest speaker, Neil Foster, the President of HFTP (HITEC, USALI). Neil shares invaluable career insights gained from his vast experience in the field. We will also delve into his journey in tourism, hospitality technology, and what led him to be the President of HFTP.

In this episode, you will learn:

• Why Neil is excited for HITEC 2023

• About Neil's journey to become the president of HFTP

• How HFTP can strategically adapt to embrace technological shifts in the industry.

• How to think about adapting technology in the hospitality industry

Join us as we uncover the exciting ways in which technology is revolutionizing the hospitality industry. Get ready to dive into the thrilling world of hospitality as we discuss the latest trends and advancements leading up to HITEC 2023.

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

This Episode is sponsored by https://corp.smartbrief.com/
SmartBrief contributes to the hotel industry by providing a centralized hub for valuable information, helping professionals navigate the evolving landscape of the hospitality industry more effectively.

For full show notes head to: https://themodernhotelier.com/episode/36

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#35: Always Striving for Bigger & Better at AAHOA | with Laura Lee Blake

David Millili & Steve Carran — Thu, 08 Jun 2023 05:00:00 -0400

In today’s episode, we talk about the dynamic world of hotel ownership, fair franchising, and legal advocacy in the travel industry. We have an amazing guest speaker, Laura Lee Blake, as she shares her wealth of knowledge and expertise accumulated over her impressive 25-year career.

Laura Lee Blake is the President & CEO of AAHOA, the leading resource and advocate for Asian American hotel owners. Her diverse expertise spans the realms of law, government, business, and academia, making her an invaluable asset to AAHOA.

In this episode, you'll learn about:

The dynamic world of hotel ownership, fair franchising, and legal advocacy.
The insights into the challenges and opportunities for hotel owners in a rapidly evolving industry.
What role AAHOA plays as the leading resource and advocate for America's hotel owners
The strategies and tips to succeed in the dynamic field of hotel ownership?

Tune in now to gain invaluable insights into hotel ownership, fair franchising, and legal advocacy. Join us as we explore the challenges and opportunities facing hotel owners and the strategies to succeed!

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

For full show notes head to: https://themodernhotelier.com/episode/35

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#34: How Staypineapple is Redefining Hospitality with Creativity and Sustainability | with Dina Belon

David Millili & Steve Carran — Thu, 01 Jun 2023 10:29:53 -0400

In this episode, we speak with Dina Belon, the Chief Operating Officer at Staypineapple Hotels Inc. We dig into how StayPinapple's unique brand combines creativity, sustainability, and exceptional guest experiences to redefine hospitality.

In this episode, you'll discover:

• How StayPineapple is capitalizing on authenticity to create unique guest experiences

• How to get started with sustainability and build a green team

• How StayPineapple threw away the scripts to create an authentic culture

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

For full show notes head to: https://themodernhotelier.com/episode/34

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#33: The Crew Goes to the Independent Lodging Congress in Denver 2023

David Millili & Steve Carran — Thu, 18 May 2023 05:00:00 -0400

In this episode, join us as we venture to the highly anticipated Independent Lodging Congress (ILC) in Denver.

ILC is a gathering like no other, where owners and operators of independent hotels come together to discover, collaborate, and generate groundbreaking ideas. This is the place where industry leaders converge to shape the future of independent lodging. We'll provide you with an exclusive inside look at the vibrant atmosphere and dynamic discussions that unfold at ILC. Join us, as we engage with industry experts, thought leaders, and innovators who are shaping the landscape of independent hotels.

In this episode, you'll discover:

What makes ILC a unique and essential event for independent hoteliers.
What leading independent hoteliers are doing to make their properties stand out.
What's coming up next for the Independent Lodging Congress

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

For full show notes head to: https://themodernhotelier.com/episode/33

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#32: Checking in on the Industry | with Chip Rogers

David Millili & Steve Carran — Thu, 11 May 2023 05:00:00 -0400

Have you ever wondered who represents and advocates for the Hospitality Industry to government leaders and policymakers?

Today we get to meet the man who leads that organization. Our guest today is the President & CEO of the American Hotel and Lodging Association, Chip Rogers.

In this episode, Chip shares his insights on the latest trends in the hospitality industry, including the rise of sustainable tourism and the increasing demand for personalized travel experiences. He also discusses the impact of the labor shortage on hotels, restaurants, and other hospitality businesses, and offers strategies for attracting and retaining top talent. Tune in now to meet Chip Rogers and learn about the state of the industry in 2023.

In this episode, you'll learn:

Who Chip Rogers is and what he does for the hospitality industry
What are the changing needs of travelers and how the industry needs to adapt
How is the labor shortage impacting the hospitality industry
What strategies hospitality businesses can use to attract and retain top talent
What you can expect at The Hospitality Show this year in Las Vegas

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

Exclusive Cartstack discount for The Modern Hotelier Listeners: Exclusive Cartstack discount for The Modern Hotelier Listeners: https://www.cartstack.com/sign-up/?cp=rezrecover&partner=modernhotelier

For full show notes head to: https://themodernhotelier.com/episode/32

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

#31: Protecting Your Most Valuable Asset | with Ashok Patel

David Millili & Steve Carran — Tue, 25 Apr 2023 05:00:00 -0400

Hoteliers, what is your most valuable asset?

Our guest this week strongly believes it's people (we agree). Ashok Patel is the Chief Development Officer at Jamsan Hotel Management and he joins the show to talk about why it's essential to protect your most valuable asset: your people.

In this episode, you'll learn:

The importance of strategically thinking about the safety of your team
Some of the ways that Jamsan Hotel Management is using technology to help with risk mitigation
The cost savings that implementing risk mitigation can have
Why, these days, flexibility as an employer is required to attract and retain staff

This Episode is sponsored by WrkSpot: Your total hotel experience and a better way to manage and connect your people, processes, and properties.

Produced, edited, and published by Make More Media

For full show notes and more information head to: https://themodernhotelier.com/episode/31
Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

#30: Holograms: Pushing the Boundaries of Hospitality | with Andre Smith & Marnix Lock

David Millili & Steve Carran — Tue, 18 Apr 2023 05:00:00 -0400

How can you help your staff focus on the most important tasks?

Have you tried a hologram?

Well... that might just be the answer.

In this episode, Andre Smith & Marnix Lock, the Founders of Holoconnect, join us to talk about how they came up with Holoconnects, how holograms are being used in hospitality, and so much more!

In this episode, you'll learn:

How holograms are being used to increase efficiency and allow staff to do more important tasks
The origin behind the idea for Holoconnects
Why now is a good time to consider implementing holograms

Produced, edited, and published by Make More Media

For full show notes and more information head to: https://themodernhotelier.com/episode/30
Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

#29: Eliminating All Administrative Tasks in Hotels | with Thomas Furulund

David Millili & Steve Carran — Tue, 11 Apr 2023 08:00:00 -0400

Can you eliminate all administrative tasks from hotels?

That's the goal of Thomas Furulund and CIC Hospitality. They've even started implementing some new groundbreaking technology to help them in their mission. The new tech? Holographic front desk agents. Hear more about it in this episode!

In this episode, you'll learn:

How CIC Hospitality is using holograms to reduce administrative tasks
The importance of finding and working with the right supplier when implementing new technology
What parts of a hotel are easier and more different to automate.

Produced, edited, and published by Make More Media

For full show notes and more information head to: https://themodernhotelier.com/episode/29
Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

#28: Get to Know the Guys Behind The Modern Hotelier

David Millili & Steve Carran — Thu, 06 Apr 2023 10:55:11 -0400

We're kicking off our 2023 episodes by getting to know the team behind the Modern Hotelier a bit better. In this episode, David and Steve introduce our producer Jon, and they all ask each other questions.

We hope you enjoy getting to know the team! Next week we'll be back to our normal schedule of sharing conversations with the best leaders, innovators, and influencers in the industry!

Produced, edited, and published by Make More Media

For full show notes and more information head to: https://themodernhotelier.com/episode/28
Follow us on Linkedin: https://www.linkedin.com/company/the-modern-hotelier/

#27: The Preferred Way to be Independent | with Christopher Ahlgrim

David Millili & Steve Carran — Wed, 21 Dec 2022 11:58:41 -0500

Being an independent hotelier is hard.

Sometimes it can feel like you don't have the infrastructure, resources, and knowledge you need to stay afloat or keep growing.

Preferred Hotels & Resorts is the world's largest independent hotel brand, representing more than 700 distinctive hotels, resorts, residences, and unique hotel groups across 80 countries. So, they know a thing or two about supporting independent hoteliers. And this week we have Christopher Ahlgrim, who is the Vice President of Development at Preferred Travel Group. We talk about the evolution of the Preferred Travel Group and how they successfully manage independent properties and equip and support hoteliers.

In this episode, you'll learn:

Why luxury hotels need to get refocused on service again
How independent hoteliers can increase their sustainability efforts
About what the Preferred Travel Group does and how they impact independent hoteliers

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more info head to: https://themodernhotelier.com/episode/27

#26: Empowering Independent Resorts | with Tom Luersen

David Millili & Steve Carran — Tue, 13 Dec 2022 05:00:00 -0500

Managing resort properties is a tall task. Our guest today, Tom Luersen, says it's like running a small town. Tom is currently the president of Coral Tree Hospitality and has over 20 years of experience in managing properties such as Kingsmill Resort, Woodland Resort, and overseeing multiple properties for Destination Hotels and Resorts

In this episode, you'll learn:

The benefits of operating as an independent
Why independent properties need a different type of leader than brands do
How you can maximize revenue by being a pre-arrival concierge
Why it's important to empower and provide autonomy to those working on property

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more info head to: https://themodernhotelier.com/episode/26

#25: Luxury Leads Hospitality | with Barak Hirschowitz

David Millili & Steve Carran — Tue, 06 Dec 2022 05:00:00 -0500

This week on the podcast, we have Barak Hirschowitz who is the president of the International Luxury Hotel Association. We talk about his career and transition from being an award-winning chef in South Africa to focusing on luxury hospitality.

In this episode, you'll learn:

Why it's better to wash lettuce in the best restaurant than to be head chef at the worst
What the International Luxury Hotel Association is
The ONE question that you need to as yourself when implementing technology
How luxury hotels lead the way in hospitality

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

#24: Investing in Hospitality | with Rupesh Patel

David Millili & Steve Carran — Tue, 29 Nov 2022 05:00:00 -0500

Rupesh Patel has a wealth of knowledge in owning and operating hotels. It's in his blood.

He grew up the son of a hotelier and eventually became the CEO and President of Zenique hotels.

He is now a Partner at Verakin Capital and is putting his intimate knowledge of hotel operation and ownership to use investing in hotels and also investing in and advising hospitality tech companies.

In this episode, you'll learn:

Why technology is even more important for properties struggling with staffing
How implementing technology the right way can actually improve the guest experience
The value of working with like-minded individuals and companies
Why you should make business and investment decisions based on data

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For show notes and more info, head to: https://themodernhotelier.com/episode/24

#23: Growing VTrips from 1 to Over 7,000 Vacation Rentals | with Steve Milo

David Millili & Steve Carran — Tue, 08 Nov 2022 05:00:00 -0500

The emergence of Vacation Rentals has been one of the biggest disruptions to hotels and the travel industry in the last few decades.

Steve Milo has grown VTrips from 1 property to over 7,000 properties. Find out why he believes vacation rentals are so popular and why there is still massive opportunity in this growing industry,

In this episode, you'll learn:

How Steve got his start as an entrepreneur
Why it's essential to understand financing and accounting when growing a business
The reasons why vacations rentals have become so popular
Why there is still a massive opportunity in vacation rentals
The problems with vacation rentals and what Vtrips is doing about it

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more info, head to: https://themodernhotelier.com/episode/23

#22: Building Culture & Creating Memorable Hotels | with Bashar Wali

David Millili & Steve Carran — Tue, 01 Nov 2022 05:00:00 -0400

Most things in life are either memorable or forgettable.

Which one is your hotel?

How can you stand out from the crowd and be memorable?

Bashar Wali, the Founder and CEO of This Assembly & Practice Hospitality, has some great insights on how independent Hoteliers can stand out. He joins the show to talk about:

How a good internal culture is the key to providing great guest experiences
The importance of being a "memorable" hotel (and how you can be memorable)
Why being "you", having a thing that you own, and being unapologetic about it, is the way to stand out
His infatuation with water pressure
Why hospitality isn't rocket science
How emotional intelligence is important for providing a "luxury" experience.

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more info, head to: https://themodernhotelier.com/episode/22

#21: The Future of Hotels & Events in the MetaVerse | with Peter Gould

David Millili & Steve Carran — Tue, 25 Oct 2022 05:00:00 -0400

Peter Gould, CEO of RendezVerse, joins the show to talk about how the Metaverse will impact the future of hotels and events.

In this episode you'll discover:

The impact the metaverse can have on event planning
How virtual reality can help make travel more green
Why hotels won't have websites in 10 years
Why finding great new places is a challenge facing hospitality

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more info, head to: https://themodernhotelier.com/episode/21

#20: Building Your Revenue Through Marketing | with Bruce Jordan

David Millili & Steve Carran — Tue, 18 Oct 2022 05:00:00 -0400

How do you up your game as a hotelier?

Bruce Jordan is known as the MJ of hotels. He's the managing partner of Hotel Guest Management and specializes in turning around underperforming properties. This week he joins the show to share some of his insights with us.

In this episode you'll discover:

Why it's important to take every opportunity to learn
How you can set the standard for your employees
Some ways you can use marketing to increase your revenue
Why it pays off to think outside the box

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more, head to: https://themodernhotelier.com/episode/20

#19: Unlocking Value by Optimizing Hotel Operations | with Josiah Mackenzie

David Millili & Steve Carran — Tue, 04 Oct 2022 05:00:00 -0400

What is the ONE thing that you need to focus on as a

Josiah Mckenzie believes it's hotel operations. When you get the operations right...

Marketing becomes easier
Sales become easier
Staffing becomes easier

Josiah joins the show to talk about hotel operations as the holistic approach to running a successful hospitality business.

In this episode you'll discover:

Why there has never been a better time to be in the hospitality industry
How operations can unlock value
Why we might be in the rebirth of hospitality right now
Why increasing technology may make the human element more valuable than ever

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more head to: https://themodernhotelier.com/episode/19

#18: The Importance of Storytelling & the Difference Between US and European Hospitality | with Regitse Rosenvinge

David Millili & Steve Carran — Tue, 20 Sep 2022 05:00:00 -0400

Are you telling a story with your hotel? Your brand? Your marketing?

Humans are wired to understand and connect with stories. If you're not weaving storytelling into your messaging you may be missing out.

Regitse Rosenvinge joins us from Denmark to talk about the importance of storytelling, how it attracts customers, makes them feel safe, and creates brand loyalty. Regitse is communications and social media consultant for hospitality brands and hotels. We also talk about the difference between US and European hospitality and the challenges facing each right now.

In this episode you'll discover:

Why it's important to utilize storytelling in your messaging
The differences between US and European hospitality and service
David's biggest pet peeves

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and more head to: https://themodernhotelier.com/episode/18

#17: Marketing, Focus, & Giving Guests Choice | with Alan Young

David Millili & Steve Carran — Tue, 06 Sep 2022 05:00:00 -0400

This week we talk marketing with Alan Young who is the President and Co-Founder of Puzzle Partner, who are experts in content marketing for B2B Hotel and Travel Tech companies.

In this episode you'll discover:

Why you need to focus on what you're good at, to provide value to your target
The importance of simplifying your messaging, especially as hospitality tech companies.
People want personalization more than ever, we need to provided our customers with choice.

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/17

#16: Creating Revenue Through Technology | with GB Sharma

David Millili & Steve Carran — Tue, 23 Aug 2022 05:00:00 -0400

Do you think data is "sexy"?

Do you know how to drive revenue through understanding the data and utilizing technology?

Well, our guest today, Gaurav "GB" Sharma definitely does. GB is the Executive VP of EOS Hospitality, he's a self-proclaimed data nerd, and he has extensive experience driving revenue through technology for hotels. Previous to EOS, he was the CRO at The Impulsive Group and served as the VP of Revenue & Distribution in multiple different regions for Highgate. We're excited for you to get to know GB and pick up some insights on how to generate more revenue through technology.

In this episode you'll discover:

How understanding data can be exciting and extremely important in understanding how to generate revenue.
Why folks in the Hospitality Industry need to learn from each other when it comes to technology.
The importance of understanding storytelling and weaving it through digital messaging.

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/16

#15: How to Get Great Guest Reviews | with Adele Gutman

David Millili & Steve Carran — Tue, 09 Aug 2022 05:00:00 -0400

Like it or not online reviews are an important part of your properties' online presence.

But how do you make sure you get good reviews?

And what do you do with negative reviews? Do you avoid them? Ignore them?

Or do you take that feedback and information to improve your guest experience?

Our guest today says that feedback is a gift.

Adele Gutman is a Hospitality Culture, CX and Guest Experience Expert. She currently is the Host of the Get Great Guest Reviews podcast and formerly was the Vice President of Sales, Marketing, and Revenue at the Library Hotel Collection. While at the Library Hotel Collection they had the highest guest satisfaction in the world. She knows a thing or two about getting great guest reviews and shares her expertise on how to improve guest satisfaction. We think you'll learn a lot from this one!

In this episode you'll discover:

Why making sure your online presence accurately reflects what guests can expect is critical.
The importance of actually solving problems to help your team
Why feedback is a gift
The mindset that is the biggest challenge to hospitality currently
How to work with your team to come up with solutions and generate buy-in

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes and links head to: https://themodernhotelier.com/episode/15

#14: You Shouldn't Have to Pay For Bad Weather | with Mark Bruno

David Millili & Steve Carran — Tue, 26 Jul 2022 05:00:00 -0400

The Independent Lodging Congress's Indie Cultivate helps to support innovation and start-ups in hospitality and travel. On this episode we announce and talk to the seed round winner.

You ever wish you could control the weather? Make the rain hold off until after your beach trip? You might not be able to prevent bad weather, but one company believes that you shouldn't have to pay for it.

The winner of ILC's Growth round is Sensible Weather. Sensible Weather is a climate risk technology company that de-risks weather for both travel partners and consumers. They offer a partner-branded Weather Guarantee service that automatically reimburses travelers when bad weather impacts their in-trip experience. Through proprietary climate data and risk analytics platform, they can calculate Weather Guarantee pricing in real time, generating new revenue for partners and enhanced experiences for travelers. Sensible believes that bad weather isn't something you should have to pay for.

In this episode you'll discover:

Why you shouldn't have to pay for pad weather
How constraints help companies do better
How bad weather insurance works
How to create a great work culture

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/14

#13: ILC Cultivate Winner | Guiding You to Your New Favorite Restaurant

David Millili & Steve Carran — Tue, 19 Jul 2022 05:00:00 -0400

The Independent Lodging Congress's Indie Cultivate helps to support innovation and start-ups in hospitality and travel. On this episode we announce and talk to the seed round winner.

Have you ever been traveling or in a new city and you just can't decide where you should eat? Or have you ever gotten a bad recommendation from a friend? Maybe it's their favorite spot, but it's just not really your vibe?

Sure, you can check the google reviews and ratings, but how can you be sure to find a place that you will actually enjoy?

What if there was an app our there that took your personal preferences, taste tests, and reviews into consideration to recommend places it knows you'll enjoy? Maybe even help you find your new favorite place?

Well, good news! The winner of Indie Cultivate's seed round is the Course Restaurant Guide. The founder and CEO, Josh Sapienza joins us to tell us how they have designed the app and taken more time to make sure they can serve you better, hopefully guiding you to your new favorite spot.

In this episode you'll discover:

The idea behind the Course Restaurant Guide
The importance of taking time to get to know your guest
Why you need to get a mentor
The experiences and failures of launching companies and apps

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/13

#12: Live From HITEC 2022

David Millili & Steve Carran — Tue, 05 Jul 2022 05:00:00 -0400

David and Steve recently took the show on the road to HITEC 2022 in Orlando, FL. Tune in for some live, in-person interviews from the show floor.

Venkat Sakamuri, Ira Vouk, Joss Schaap and Yasmine Mustafa stop by to share their thoughts on HITEC 2022.

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/12

#11: Bringing Independent Hotels Together | Jen Barnwell

David Millili & Steve Carran — Tue, 21 Jun 2022 05:00:00 -0400

Being an Independent Hotel is challenging on all fronts. You don't have the support or resources of the big brands and yet you're likely having to pay much more for your tech stacks and services.

Curator wants to fix this. That's why we were so excited to have Jen Barnwell, the President of Curator, on the show.

Curator's mission is to have independent hotels join forces and get the power of scale without sacrificing the spirit of independence. They get all the tools to help make hotels run their best, without all the rules that make big brand hotels the same everywhere you go. That means freedom to keep focusing on guests and their experience above all else.

Jen also shares her advice that got her where she is today: take in as much as you possibly can. She wanted to be in every meeting and a part of every new project.

Whether you're an independent hotelier or just getting starting in hospitality, there is something in this episode for you.

In this episode you'll discover:

What makes independent hotels so special
How independent hotels can be stronger together
Why it's import to take in as much as you can
The importance of empathy in leadership

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For Full show notes head to: https://themodernhotelier.com/episode/11

#10: NYU Hospitality Innovation Hub Winner | with Richie Karaburun & Chixa

David Millili & Steve Carran — Tue, 14 Jun 2022 05:00:00 -0400

In this special episode Dr. Richie Karaburun, the director of the Tisch Center of Hospitality Innovation Hub Incubator, joins us to talk about NYU's Hospitality Innovation Hub Incubator Program and announce this season's winner.

The winner's co-founder, Andrea Garrido, also joins us. She talk about the idea that started Chixa and why she's passionate about it. She also shares their plans for bringing Chixa to the market.

In this episode you'll discover:

What the NYU Hospitality Innovation Hub Incubator is
The winner of this season's incubator
The family recipe that sparked the idea for Chixa
Why commitment, passion, and the ability to use resources well is essential for any start-up.

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/10

#9: Travel, Hospitality & the MetaVerse | with Michael Cohen

David Millili & Steve Carran — Tue, 07 Jun 2022 05:00:00 -0400

What exactly is the MetaVerse? And how can it impact the hospitality and travel industry?

Michael Cohen is an innovative tech leader and a MetaVerse advisor. Currently, he is the an advisor and board member at Ugo Virtual and an advisor for Messerschmitt Systems. He joins us to talk about what the MetaVerse is and how virtual reality and augmented reality can impact the hospitality & travel industry.

In this episode you'll discover:

What the MetaVerse is
Why you need to have the virtual reality & augmented reality tools in your toolbox
How hotels can start implementing this technology
The benefit of using virtual & augmented reality for training and staff retention
Why implementing this technology is a slam dunk for the hospitality industry

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/9

#8: Living the Dream in Las Vegas | with Judy Chen

David Millili & Steve Carran — Tue, 31 May 2022 05:00:00 -0400

Our first ever in-person episode! And in Las Vegas, no less! We're very excited to share our conversation with Judy Chen, who is the VP of Development at Dream Hotel Group.

Judy has experience in architectural design and real estate development and a focus on luxury lifestyle hotels, food & beverage, nightlife, and private members club. She joins us to share her insights on developing a property in Las Vegas, being creative when dealing with challenges, and the importance of being well-read.

In this episode you'll discover:

How every experience we have is relevant for the next step.
The importance of being well-read.
How to be creative when faced with issues and limitations

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head here: https://themodernhotelier.com/episode/8

#7: From Housekeeper to CEO | with Sarah Eustis

David Millili & Steve Carran — Tue, 24 May 2022 05:00:00 -0400

Why should hoteliers embrace technology? How can it help provide a better guest experience? And what are the most essential technologies for modern hoteliers to implement today?

Sarah Eustis started out as a housekeeper in her family's hotel. Now, she is the CEO of Main Street Hospitality which operates over 10 fantastic independent hotels located in the North East. In between, Sarah held leadership roles in the fashion industry working on operations, marketing, design, and development for brands like Ralph Lauren, Gap, and Limited Brands. With that background she is very focused on design and how spaces are designed to foster connection with guests and between guests. We're excited to share this conversation with Sarah Eustis!

In this episode you'll discover:

Why it's important to surround yourself with people smarter than you
How to foster connections
Why you might need to look in the mirror if you're having a hard time finding and keeping staff
How what you do impacts how guest feel

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/7

#6: Building Modern Luxury | with Dr. Jeffrey O

David Millili & Steve Carran — Tue, 17 May 2022 05:00:00 -0400

Have you ever had an experience that completely blew you away? That left you thinking, "it can't possibly be this good"? Where the service was just sublime?

CEO, Dr. Jeffrey O, and St. Justine Hotels and Residences are aiming to provide this level of service. They are building modern luxury on the cornerstones of beauty and consistency. Dr. Jeffrey O is an author, educator, motivational speaker, as well as a self proclaimed service evangelist and he joins us to share his experience in building St. Justine Hotels and Residences, his insights on providing exceptional services, his writing, and so much more!

In this episode you'll discover:

Where Dr. Jeffrey finds inspiration for his writing
Why consistency is so important
How training staff well is essential
The power of recognize people and their work

For full show notes head to: https://themodernhotelier.com/episode/6

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

#5: Independent Hospitality | with Andrew Benioff

David Millili & Steve Carran — Tue, 10 May 2022 05:00:00 -0400

What is independent hospitality? What does it mean to be an indie hotel? And what are the things you need to do to succeed as an independent hotelier?

Andrew Benioff is the the Founder and Chairman of the Independent Lodging Congress, Founder and Chairman of the Philadelphia Real Estate Council, and an advisory board member of the Hotel of Tomorrow. He has unique cross-section of experience in hospitality, real estate, and investment banking and is a forward thinking voice in independent hospitality. He joins us to talk about what independent hospitality means and how you can succeed as an indie hotelier.

In this episode you'll discover:

What it means to be independent in hospitality
The importance of understanding the community you're in
How can you succeed as an independent hotelier
Why some of the bigger luxury brands are losing their way
Where true hospitality comes from
What makes ILC events unique

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

#4: A Life of Hospitality | with Sarah Dandashy

David Millili & Steve Carran — Tue, 03 May 2022 05:00:00 -0400

How can you provide a better guest experience? What does it take to be an award winning concierge? And what is groove theory??

Sarah Dandashy joins the show to share her expertise. Sarah was an award winning concierge, but now as a content creator travel expert and hospitality, author and consultant. Sarah has worked in some of the best hotels in the country, including The Peninsula, Four Seasons and Fairmont hotels and was the head concierge at London west Hollywood.

Sarah has grown Ask a Concierge from a vlog to a multimedia platform with over 200,000 followers. She also has her own podcast called Say Yes To Travel and released her first book this past November called "Hospitality From Within".

In this episode you'll discover:

How to provide a better guest experience
How an award winning concierge approaches tough requests
Why serving in the hospitality industry can be such a joy
Sarah's advice for those getting started in hospitality

For full show notes head to: https://themodernhotelier.com/episode/4

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

#3: Transparency, Loyalty & Relentless Pursuit | with Ellis Connolly

David Millili & Steve Carran — Tue, 26 Apr 2022 05:00:00 -0400

Hotel guests' needs and expectations are evolving. How does the hospitality industry evolve with them to set proper expectations and provide a great experience?

Ellis Connolly, CRO of Laasie, joins us to to shed some light on these questions and much more. Ellis has a wealth of experience with hospitality and travel technology companies. He was the the CRO and Executive VP of TrustYou, the Senior VP and Head of Sales at Rainmaker Group (acquired by Cendyn), and the Senior VP of Business Development at Zingle before becoming the CRO at Laasie. Ellis talks about the need to be transparent and properly set guest expectations, how to be relentless in your pursuits, and so much more. We're excited to share this conversation with you!

In this episode you'll discover:

The need for transparency
What's changing with how consumers are thinking of loyalty programs
Why you should relentlessly pursue everything
The opportunity in many different sectors of the hospitality industry

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/3

#2: Technology is the Only Way Forward in Hospitality | with Max Starkov

David Millili & Steve Carran — Tue, 19 Apr 2022 05:00:00 -0400

Why should hoteliers embrace technology? How can it help provide a better guest experience? And what are the most essential technologies for modern hoteliers to implement today?

Max Starkov joins us and shares us to share his insights on all things tech. Max has a wealth experience with technology within hospitality. He is currently a professor of hospitality technology at NYU and has founded and served as president and/or CEO for numerous online travel startups such as: NextGuest, Travelbreak.com, and WhaleMedia Technologies.

In this episode you'll discover:

Why hotelier need to embrace technology
What the most essential technology to implement right now is.
Max's background and growing up in Bulgaria.
Max's advise for aspiring hospitality professionals.

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes, head to: https://themodernhotelier.com/episode/2

#1: From a Brooklyn Kid to a TV Star | with Anthony Melchiorri

David Millili & Steve Carran — Mon, 11 Apr 2022 21:10:14 -0400

What does the hospitality industry suck at? How can you implement technology, but still maintain a personal touch? And what made Anthony laugh so hard he fell out of his chair??

Anthony Melchiorri, creator and host of Hotel Impossible, President of Argeo Hospitality, co-host of the No Vacancy Podcast, and keynote speaker joins us to share his insights on leading high level teams, implementing technology, some behind-the-scenes stories of Hotel Impossible, and so much more!

In this episode you'll discover:

When not to be creative.
What the hospitality industry sucks at.
How to implement technology and keep a personal touch.
Why it's important to maintain high standards for your team.

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media
For full show notes head here: https://themodernhotelier.com/episode/1

The Modern Hotelier Trailer

David Millili & Steve Carran — Fri, 08 Apr 2022 20:46:31 -0400

Stayflexi presents a new podcast: The Modern Hotelier. Each episode we will talk to industry experts about the modern trends, technologies, and strategies to help you succeed as a modern hotelier.