In this episode of The Margin Line, Joe Lynch sits down with Apex Dental Partners' co-founders to unpack how a patient who got her first crown at 12 grew up to build one of the fastest-growing DSOs in the country, landing on the Inc. 5000 list six years in a row, scaling to 65 practices, and generating $1.6M in production growth for its first doctor leadership cohort alone.

They get into:

• The "supported dentistry" model that gives doctors private-practice autonomy inside a larger organization
• Why most DSO partnerships fail, and the exact culture levers Apex pulls to retain doctors and staff
• How clinical AI is closing the confidence gap for dentists and transforming case acceptance
• The leadership development engine turning individual doctors into growth drivers
• Why technology done wrong creates burnout, and how to use it so it doesn't

If you're a dentist weighing your options, burning out in a model that doesn't fit, or trying to understand what the next generation of group dentistry actually looks like, this is the blueprint.

Check out Dandy here: https://www.meetdandy.com/?utm_medium=social&utm_source=linkedin&utm_campaign=margin-line-podcast

In this episode of The Margin Line, Joe Lynch sits down with Mary Ladd, CEO of LADD Dental Group, and Dalton Albertin, Director of Marketing and Business Development, to unpack how a single family practice founded in Kokomo, Indiana in 1978 grew into a multi-million dollar, 10-location group without abandoning the mission that built it.

From Mary's father trading dental work for firewood in the early days to acquiring beloved family practices across North Central Indiana, LADD Dental has never strayed from one core belief: take care of people first, and the business will follow. 
They get into:

• The "operational density" strategy that makes acquisitions smoother, marketing cheaper, and staff sharing seamless, all within a 15-20 mile radius
• Why every piece of technology they adopt gets evaluated on one question first: will our people love using it
• Their acquisition philosophy: every deal has to be a win for the doctor, the staff, and the patients
• How they use administrative support and technology to rescue burned-out dentists without stripping away what made their practice theirs
• The educational partnerships with Indiana dental schools that are building a real talent pipeline from the ground up

If you want to see what it looks like to scale a dental group without compromising your values in the process, this conversation is the playbook.

Check out Dandy: https://www.meetdandy.com/?utm_medium=social&utm_source=linkedin&utm_campaign=margin-line-podcast

• Why he never truly loved chairside dentistry and how that honesty shaped the career decisions that followed
• The systemization playbook he learned from his first boss and replicated across every location, making any team member plug-and-play between offices
• Hiring for personality, empathy, and compassion over clinical skill
• Why post-COVID dental graduates arrive less prepared than ever and how DCA is building a new roadmap from new grad to master clinician
• How AI (Overjet, Dandy's scanner) is closing the confidence gap for young dentists and turning blown-up images of cracked teeth into instant case acceptance
• The daily-guarantee debate: why his team convinced him to extend new-hire pay guarantees from 90 days to a full year and why he listened
• His contrarian take on leadership and why great delegation makes that possible

Listen for a candid look at the mechanics of replacing yourself in production, navigating a DSO partnership without losing autonomy, and building culture that scales from a single office in Winter Haven, Florida to 400 offices across Dental Care Alliance.
 
Link to Dandy: https://www.meetdandy.com/

After 35+ years running his own practice in Washington, PA, delivering 575+ lectures across 44 states, training an estimated 10% of practicing U.S. dentists, and working as the Pittsburgh Steelers' team dentist, Dr. B joins us on The Margin Line to walk Joe Lynch through:

• Building a patient-first culture where tech (Dandy scanners, Pearl AI, SOTA Cloud) eliminates confusion and objections
• Creating “wow” moments that turn scans into same-day lab starts and 98 consecutive flawless crowns
• Why clean bathrooms close more cases than fancy chairs 
• The $25K-per-employee metric, the 90-day peer review for new hires, and keeping problems small
• How to identify the best new tech and why Colgate’s home-care has his full attention

Listen for a relentlessly practical guide to shrinking appointment times, raising production, and making every teammate and patient feel like the most important thing in the room.

Link to Dandy: https://www.meetdandy.com/

After completing more than 2,000 practice appraisals, Dr. Stefanou breaks down the real mechanics behind $1M+ practices: how DSOs evaluate risk, why hygiene departments are the engine of enterprise value, and the operational decisions that separate lifestyle clinics from scalable businesses.

They get into:

• Why production alone is a misleading metric
• How DSOs think about insurance, EBITDA, and control
• The hidden levers that increase valuation without burning out staff
• What most dentists should change years before they plan to sell

If you’re building a practice with an exit in mind — or just want to understand what makes one business-grade versus replaceable — this conversation pulls back the curtain.

In this episode of The Margin Line, Joe Lynch sits down with Dr. Delaney Spaulding of Ross Bridge Dentistry to unpack how she built a warm, tech-forward, and wildly efficient practice from the ground up. From going fully digital and boosting case acceptance with AI, to creating systems that eliminate staff turnover and elevate patient experience, Dr. Spaulding shares the real experiments, wins, and mistakes behind how she grew her practice from $400k to $1M+ in revenue.

If you want a clearer picture of where modern dentistry is headed — and what it takes to run a truly patient-centered, future-ready practice — this conversation pulls back the curtain.

Dan Hanover spent 15 years navigating a dental system that felt broken—seeing multiple specialists, managing fragmented care on his own, and facing constant confusion. Joe Lynch, Dandy’s Head of Customer Success, handles the fallout from that system every day, hearing firsthand what frustrates patients and dentists alike. Together, they explain how Dandy uses technology and AI to simplify dental care, cut down repeat visits, and connect doctors, labs, and patients in a way that actually works.

If you’ve ever been stuck in endless dental appointments or wondered why dental care feels so complicated, this conversation sheds light on what’s really going on—and how new tools are changing the game for good.