This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Anthony Quinn 'Dealing with career challenges, and increasing your influence as a designer in your organisation'

The Human Centered Design Network — Fri, 19 May 2017 21:00:00 +0100

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We caught up with Anthony Quinn recently and had a fascinating conversation.

For anyone who has seen Anthony speak at design, conferences will know what a strong design thinker he is. We chat about how he got into design, how motivations and also took questions relating to the topics of career challenges from people working in the industry, and also how to increase your influence in an organisation.

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Gerry Scullion - Host
Stef Murphy - Producer

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Adrienne Tan - 'How Service Design and Product Management co-exist'

The Human Centered Design Network — Sun, 23 Jul 2017 21:00:00 +0100

In this episode, we speak Co-Founder of leading Australian product management consultancy Brainmates. We discuss how the roles of service design and product management work together within organisations.

Martin Dowson is Head of Design Forward at Lloyds Banking Group a small team who design 3-10 yrs into the future to challenge and articulate the LBG vision for Digital Customer Experience. Martin’s career has evolved through UX Research, UX Design, Information Architecture, Organisational Design, Start-ups, Service Design, running his own agency before going in-house. He speaks, lectures and mentors on Design Leadership internationally.
Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Megan Dell - 'What does effective design leadership look like?'

The Human Centered Design Network — Thu, 17 Aug 2017 19:00:00 +0100

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In this episode, we speak to the brilliant Megan Dell. Megan is a Human Center of Design leader based in Melbourne Australia and is currently head of UX for 99 Designs. We get Megan’s perspective on what makes a good and a bad leader and drill deeper into the organizational and cultural considerations that let the Human Center of Design methodology bloom.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Barbara Spanton - 'Disposable design and our obsession with the redesign'

The Human Centered Design Network — Sat, 02 Sep 2017 03:00:00 +0100

In this episode, we caught up with the wonderful Barbara Spanton from Ottawa in Canada. Barbara is a UX lead in Shopify and in this episode, Barbara is joined by Aman Braich, Principle designer for Intuit Australia, as well as Mark Catanzariti, service designer at Telstra. In today’s episode, we discuss the industry’s obsession with redesign.

There seems to be a culture of throwing out existing designs rather than going back to perfect or tweak them. Today we explore why we do that, how to maybe stop doing that and what opportunities exist if we spend less time redesigning and throwing out perfectly good things. We take a look at how we can focus more on mindset rather than methodology, to build – or should we say re-furbish – a more sustainable design future. Take a listen!

Key Points From This Episode:

How Barbara got involved with human centered design.
Disposable design: Why we throw out perfectly good things.
Why should businesses care about disposable design?
Suggesting alternatives to the business
The obsession with metrics.
Methodology versus mindset.
How do we know if we are making a system better?
Behind every merchant, there is a story.
Barbara’s re-design stories from Central Bank.
Ditching superiority complexes in the industry.
Barbara’s advice for emerging HCD talent.
And much more!

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Tarra Van Amerongen - 'Why your idea never gets built and the story of business designers as the unsung heroes of service design'

The Human Centered Design Network — Tue, 10 Oct 2017 04:00:00 +0100

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Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Jennifer Philippe – ‘Building HCD at Scale’

The Human Centered Design Network — Fri, 20 Oct 2017 00:30:00 +0100

In this episode, we ask the big questions about human-centred design and large organizations. Why design teams alone, are not enough to become customer lead, and why we need to look at a sustainable way to scale human-centred design in organizations.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Kirsten Mann 'Why Organisations are designed not to value Design'

The Human Centered Design Network — Sun, 05 Nov 2017 19:00:00 +0000

Kirsten Mann, VP Product and Experience at Aconex explains that organisations are not designed to value design. Instead, organisations are focused on short-term financial metrics instead of delivering great customer and business outcomes. To change the narrative and to help organisations see the value in design, product folks and designers need to continually engage the Executive team in conversation and demonstrate the value of design by solving broader business problems.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Panel Discussion 'Diversity at work: understanding & breaking through the barriers'

The Human Centered Design Network — Sun, 19 Nov 2017 19:00:00 +0000

This episode focusses on discussing all the different challenges faced for organisations and try and hack some of those and figure out why these problems still exist and where these challenges actually come from, and what the outcome is if we can actually manage to deal with them and make some positive change.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Cyril Secourgeon 'The secrets of successful stakeholder engagement in large organisations'

The Human Centered Design Network — Mon, 04 Dec 2017 19:00:00 +0000

In this episode, we caught up with Cyril Secourgeon, the Principal Human Centered Designer practitioner at Westpac group, one of Australia’s big four banks.

We discussed the methods that the wider HCD team in Westpac use to help keep stakeholders engaged. Cyril explains the signs to look out for with engaged and disengaged stakeholders and how to work with them to build trust. He takes us through the project process right from the start of projects, and the engagement dos and don’ts when working in large-scale organisations.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Gerry Gaffney (Live audience) 'How forms reveal the true nature of an organisation'

The Human Centered Design Network — Mon, 18 Dec 2017 19:00:00 +0000

This was a show of firsts! Our very first live podcast in front of an audience, and also the first time we had the wonderful Gerry Gaffney on the show. The show was recorded at the incredible offices of FutureYou, a boutique recruitment consultancy based in downtown Sydney.
It's also our 10th episode of This is HCD!

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Eduardo Kranz - 'The intersect of Service Design and User Experience Design'

The Human Centered Design Network — Tue, 02 Jan 2018 02:20:00 +0000

In this episode, we caught up with Eduardo Kranz who is a design director at Fjord Canberra. We discussed where the service design and UX professions intersect in respects to the skills and activities that are done on a day to day basis.

We didn't get into the definition of what service design is or isn't or any of the other semi contentious issues around the two practices. We did, however, drill deeper into the practices and daily rituals that Eduardo believes better serves both service design and UX practitioners, and most importantly the client and/or project in question.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Elizabeth Pek - 'What makes a good designer?'

The Human Centered Design Network — Mon, 15 Jan 2018 19:00:00 +0000

Hello! In this episode, we spoke with Elizabeth Pek, Director of Experience Design at BT Financial Group, about what she believes makes a good designer. This episode is jam-packed with information for both Designers and Design Managers alike.

This episode was hosted by Adrienne Tan and Mark Catanzariti.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Andy Polaine - 'Is Education Broken?' (Part 1)

The Human Centered Design Network — Mon, 29 Jan 2018 19:00:00 +0000

In this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Rachael Mullins 'Bring out your inner UX writer'

The Human Centered Design Network — Mon, 12 Feb 2018 19:00:00 +0000

Over the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in my career of the solutions that a role like this can address. She also published a really great article on Medium that I’ll also add to the show notes. We caught up online to record this episode, and had a good chat about how Rachael got into the industry, what she does, the principles of good UX writing, what tools she uses and much much more.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Chirryl-Lee Ryan 'Are we making things better with Design'

The Human Centered Design Network — Mon, 26 Feb 2018 19:00:00 +0000

Hello, welcome to another episode of This is HCD. My name is Gerry Scullion, and I’m a Human Centered Design Practitioner based in Australia. The episode that you are about to hear was recorded in Melbourne CBD so would like to acknowledge the Boonwarung people of the Kulin nation as the traditional custodians of the land where we meet today and pay respect to their elders, both past and present.

Chirryl-Lee Ryan is what she calls, a transdisciplinary design practitioner, merging many design disciplines into a super force. Anyone who is familiar with Chirryl will know she is a no-holds-barred speaker. She says what she means, and mean what she says and is a force to be reckoned with.

We were recently together on a Design Panel about Designing for Social Impact for Academy XI in Sydney and had a whale of a time.

Kelsey Schwinn (GM of Today), Gerry Scullion (Director of Humana), Chirryl-Lee Ryan (Transdisciplinary Designer), Andy Polaine (Regional APAC Design Director for Fjord) at the Academy XI ‘Design for Social Impact’ in Sydney, February 2018. Photo credit: Kimberley Ryan

We caught up in Melbourne to extend that conversation and go deeper into areas that we touched on such as ‘are we making things better’ ‘what shoes would chirryl wear in a zombie apocalypse, and what the future of design looks like through Chirryl’s eyes.
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Gerry Scullion - Host
Stef Murphy - Producer

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Andy Polaine & Simon McIntyre 'Service Designing Education' (Part 2 of 2)

The Human Centered Design Network — Mon, 12 Mar 2018 19:00:00 +0000

This episode is the second part in a two-part series with Andy Polaine, the regional APAC design director for Fjord and Simon McIntyre who is the Associate Dean of Education in UNSW, formally COFA, the College of Fine Art and Design.

In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the university with a focus on enabling a culture that will better place their students for the future.

What's so good about this combination of Andy and Simon is not only have they worked together before but is the relationship between Andy's service design history and his academic past in teaching in Europe. Together with Simon, they approach the subject of the future of education with pragmatism.

Simons email mentioned in this episode S.McIntyre@unsw.edu.au

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Greg Bernarda 'Designing businesses for the new world'

The Human Centered Design Network — Mon, 26 Mar 2018 17:58:00 +0100

So, today's topic is an absolutely massive one "most organizations still largely live in the 20th century, in a world where the key currency for success has been ‘exploitation’. But in the 21st century, the name of the game is ‘innovation’. Those are two very different capabilities. Exploitation is about excelling at executing, and scaling products and services in a largely known environment. Innovation is about navigating the unknown, exploring possibilities, and experimenting with new ways of creating value for people with ever-evolving needs." Service Design, Product Management, UX are all part of the later. I'm really excited to get into this. Also joining this episode is the wonderful Nick Coster, co-founder of Brainmates.com

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Jon Hicks 'Understanding the differences between brand design and icon design'

The Human Centered Design Network — Tue, 10 Apr 2018 06:00:00 +0100

In this episode, we caught up with Gentleman designer himself, Jon Hicks. Jon is a graphic designer and illustrator but has worked across a broad spectrum of mediums in his career. Most of us will be familiar with Jons work, whether it be the first Firefox logo, or Spotify's icons, or ANZ customers in Australia will recognise his icons in their applications. Having worked with Jon many times over the years, I can honestly say he’s one of the best in the world at what he does, so was incredibly happy to have him on the show.

Also joining in on the conversation was Principal Designer at Intuit, Aman Braich who is a brand expert and helping reshape the brand identity for Intuit both in Australia and the US. So I sandwiched between icon and brand gurus in this episode. We discussed the differences and similarities between icon and brand, governance of both, the importance of context in design, and much more.

Links

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Jay Hasbrouck 'The power of ethnographic thinking in Design'

The Human Centered Design Network — Tue, 24 Apr 2018 06:00:00 +0100

In this episode, we chat with the author of Ethnographic Thinking, Jay Hasbrouck. We go through what ethnographic thinking is and how it should be applied to inform richer contextual insights for design teams and how designers have abused or misunderstood ethnography and even touch on some retail rituals in the US and talk about how going off-piste in Jay's research plan in Japan led him to a shoe hotel and all the rich insights about the culture that followed.

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Gerry Scullion - Host
Stef Murphy - Producer

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Marc Stickdorn 'Embedding Service Design into Organisations'

The Human Centered Design Network — Tue, 08 May 2018 06:00:00 +0100

In this episode we caught up with Marc Stickdorn, co-author of ‘This is Service Design Thinking Book’ and most recently the epic and one of the most important design books in yonks, ‘This is Service Design Doing’, a book that has been celebrated in the service design community like it’s the millennium.

Update May 2018 - We have a number of copies of the book to giveaway to people subscribed to our fortnightly newsletter. Thanks to More than Metrics and O'Reilly Media in New York for their support of the podcast.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Victor Rodrigues 'Building a Design capability inside Cochlear'

The Human Centered Design Network — Tue, 22 May 2018 06:00:00 +0100

In this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia's most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce implantable solutions for the profoundly deaf. And for anyone with their technological finger on the pulse may have seen late last year on all the tech websites a partnership between Apple and Cochlear.

This basically allows people with the device to stream audio from their Apple device directly to the Cochlear device. We discussed how this idea came about internally at Cochlear and how does a good idea enter the business conversation internally and what Victor did over a decade ago to get the design buy-in at the board level and what impact this had to the business overall.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Faruk Avdi 'What role can technology play in support of people suffering with mental health'

The Human Centered Design Network — Tue, 05 Jun 2018 06:00:00 +0100

In this episode, we discuss what role, if any, can technology play in support of people suffering with mental health.

I wanted to give you a bit of context on the topic in this episode. So I'll start by telling you a little bit about bipolar disorder, once called manic depression. Bipolar disorder is a medical condition which affects the brain and in many cases causes extreme mood changes. Someone with this disorder can be very high and overexcited or very low and depressed often with periods of normal moods in between. Now up to 2 per cent of people or 460,000 adults in Australia experience, the symptoms of bipolar disorder and one of those symptoms is mania which can be experienced as euphoric by some but also highly distressing for others, leading at times to devastating consequences. So destructive mania can be difficult to contain once in full flight and much emphasis is therefore put in preventing it from occurring when signs or signals emerge.

Connect with Faruk Avdi on LinkedIn

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Ivy Hornibrook 'Moving From UX into Product'

The Human Centered Design Network — Tue, 19 Jun 2018 06:00:00 +0100

Hi everyone my name is Adrienne Tan. I'm a co-host at 'This is HCD' podcast. In this episode, I'll be speaking to Ivy Hornibrook who will talk us through her career transition from UX into product m

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Gerry Scullion - Host
Stef Murphy - Producer

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Adam Fivenson 'Using a human-centered design approach to design foreign aid programs'

The Human Centered Design Network — Tue, 03 Jul 2018 06:00:00 +0100

Hi and welcome to another episode of 'This is HCD' coming to you from Brooklyn, New York. I am your host Chirryl-Lee Ryan and in this episode I'm speaking to Adam Fivenson, a user researcher and self-described 'non-designer' of new technologies for civic engagement.

Adam works at DAI, an international development company who tackle fundamental social and economic development challenges caused by inefficient markets, ineffective governance and instability.

Adam has worked on projects around the world from Thailand to Sri Lanka, Ethiopia to Colombia and Indonesia to Cambodia. Right now Adam is working on a project in Guatemala.

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Gerry Scullion - Host
Stef Murphy - Producer

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Joey Zeledon 'Touchy Feely: everyday things that inspire deeper empathy'

The Human Centered Design Network — Tue, 17 Jul 2018 06:00:00 +0100

Welcome to another episode of ‘This is HCD’ coming direct to you from the city where dreams are made, New York City. I’m your host, Chirryl-Lee Ryan and in this episode, I’m speaking to Joey Zeledon, an award-winning designer with a background in product design, experience design and design strategy.

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Gerry Scullion - Host
Stef Murphy - Producer

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Gerry McGovern ‘The repositioning of trust in society’

The Human Centered Design Network — Tue, 31 Jul 2018 05:00:00 +0100

Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centred design practitioner based in Dublin, Ireland. In this episode, we caught up with Gerry McGovern, one of the most well known and loved customer experience advocates in the industry today. Gerry has developed a number of fantastic models over the years such as Top Tasks and also curates and creates one of the best weekly experience design newsletters on the internet.

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Gerry Scullion - Host
Stef Murphy - Producer

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Sarah Richards 'Content Design. What is it? And why it's so f#cking important in the delivery of a product and service'

The Human Centered Design Network — Tue, 14 Aug 2018 06:00:00 +0100

Hello and welcome to another episode of ‘This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content designed training courses as well as working with organisations to help build the content design function internally.
Sarah previously held the role of head content design within the GDS, the government digital services team for the gov.uk. And in this conversation we actually go back in time to discuss what that was like, working with people who had no idea what content design was and how Sarah worked around that. Also joining in in this conversation was Joris Beets, international service design director for EY Seren in London.

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Gerry Scullion - Host
Stef Murphy - Producer

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Patrick Quattlebaum 'Breaking down tribes to enable the orchestration of experiences'

The Human Centered Design Network — Tue, 28 Aug 2018 06:00:00 +0100

Hello and welcome to another episode of 'This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author (alongside Chris Risdon) of the fantastic new Rosenfeld media book 'Orchestrating Experiences'. Patrick is founder of StudioPQ and former managing director of the service design consultancy Adaptive Path before its acquisition, after of which he was the Head of Service Design and Senior Director of Design at Capital One.

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Gerry Scullion - Host
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Sarah Drummond ‘Kick-starting a design revolution’

The Human Centered Design Network — Tue, 11 Sep 2018 06:00:00 +0100

Before I tell you a little bit about this episode, I wanted to congratulate Sarah (and Lou) who got married at the weekend. From everyone at This is HCD, we raise a glass an wish you a lifetime of happiness together!
Hello and welcome to another episode of. This is HCD. My name is Gerry scullion and I'm a service design principle based in Dublin city, Ireland. I recently caught up with our next guest, Sarah. Sarah is a designer and CEO and cereal idea generator. She's co-founded, SNOOK, my police, Mydearest Scotland, our pride and the matter for this work. She was awarded a Google Fellowship for her work in technology and democratic innovation and named as one of Good Magazines 100-extraordinary individuals tackling global issues in a creative way daily. Sarah is a CEO of SNOOK an award-winning global design consultancy based in London and Glasgow. SNOOK on a mission to design a new program that works better for people and this is a perfect segue into what we discussed. We caught up recently in Dublin to talk about kickstarting a design revolution and what that actually means, how we can get design into the social consciousness -
Sarah links

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Marc Stickdorn and Adam Lawrence 'A Service Design 360'

The Human Centered Design Network — Tue, 25 Sep 2018 06:00:00 +0100

Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the cult service design books. This is Service Design Thinking and more recently This is Service Design Doing. If you aren't familiar with either of the books, we'll put the links into the show notes for this episode.

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Frank Long 'Designing a Design Culture to empower richer social outcomes'

The Human Centered Design Network — Tue, 09 Oct 2018 05:50:00 +0100

Hello and welcome to another episode of this is HCD. My name is Gerry scullion and I'm a service design principal based in Ireland. In this episode, we caught up with Frank Long, one of Ireland's UX forefathers. Frank mentored me way back in the nineties and shortly after he began working in the usability and accessibility space for Frontend, one of Europe's oldest UX consultancies. A number of years ago when I was living in Sydney, I began to see Frontend winning awards, left right and center, such as at the iXDA awards in America, then again in Lyon and UX Awards and so on, beating some stiff competition to some of the biggest design awards in the design world. Now I wanted to go and dig a little deeper to understand what they were doing internally and how they were doing it and turns out they created an initiative called DesignFix.

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Gerry Scullion - Host
Stef Murphy - Producer

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John Thackara 'Designing for all of life, not just human life'

The Human Centered Design Network — Tue, 23 Oct 2018 06:00:00 +0100

In this episode we discussed John's work at great detail, his keynote at Service Design Days, and spoke about the greater purpose of design and maybe even human centered design isn't broad enough as it should include animals and the greatest resource of them all, the earth. Now this episode is definitely one of those where you want to listen and then repeat.

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Gerry Scullion - Host
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Steve Portigal 'Symbolic Lab Coats, ASMR and Coke-Fueled Lap Dances: More User Research War Stories'

The Human Centered Design Network — Tue, 06 Nov 2018 06:00:00 +0000

Hello and welcome to another episode of This is HCD. I'm your host Chi Ryan, and in this episode, I'm speaking to researcher Steve Portigal. Steve is the Principal of Portigal Consulting and the author of two books: Interviewing Users: How to Uncover Compelling Insights, and Doorbells Danger and Dead Batteries: User Research War Stories.

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Andy Polaine 'Mindful Service Design'

The Human Centered Design Network — Tue, 20 Nov 2018 06:00:00 +0000

In this episode, I caught up with a great friend of the podcast, Andy Polaine. Most of you will probably be familiar with Andy's work with Fjord and also as co-author of Service Design - from Insights to implementation on Rosenfeld Media, a book that has become one of the defining service design books over the last number of years.

I was hosting Service design Days in Barcelona this year and had lots of fun meeting the European service design community. It was a jam-packed few days for me but managed to capture some great conversations that all followed a similar theme to what myself and John Thackara covered in his episode recently, and that is, we need to consider not only what we produce but how we actually produce it.

Andy's keynote was fantastic and had some wonderful metaphors about how we have lost some of the natural cadence and craft through new work please like Agile and Lean.

Links from this episode

Andy's slides from Service Design Days, Barcelona
Connect with Andy on @Apolaine on Twitter, his website at polaine.com, via Fjords website at Fjordnet.com
Read the transcript of this episode at thisisHCD.com
Buy Andy's book that he co-authored 'Service Design - From Insight to Implementation'

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Gerry Scullion - Host
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Hazel White & Mike Press 'Making a difference through design'

The Human Centered Design Network — Tue, 04 Dec 2018 05:00:00 +0000

Now before we jump into the interview, i wanted to mention we have a shelf load of books to give-away as thank you to all of our listeners in 2018. To be in with a chance of winning the books, you need to be on our newsletter which you can subscribe on at thisishcd.com – we’ve got books from O’Reilly Media in NYC one of our biggest supporters, as well as exclusive TIHCD discounts for Rosenfeld Media books and also have 2 books from the guys at Smashing Magazine. We also have signed copies of Andy Polaines Service Design book and Gerry McGovern’s latest book, Top Tasks.

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Gerry McGovern 'Top Tasks; A method for understanding peoples product and service requirements'

The Human Centered Design Network — Tue, 18 Dec 2018 05:30:00 +0000

There's some of you might know the Top Tasks methodology already and even if you do, I'd encourage you to listen to this episode, as I break down the method to better understand the mechanics behind Top Tasks, and also get Gerry's insights into where it works well - as well as looking at the origins of the method. There's so much wisdom in this episode, I just know you'll enjoy it -

Gerry McGovern on Twitter
Sign up to Gerrys McGoverns amazing newsletter
Buy Gerry's books and specifically the new Top Tasks book

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Dr. John Curran 'Two tribes go to war. Dealing with conflict as part of Design'

The Human Centered Design Network — Tue, 15 Jan 2019 06:00:00 +0000

In this episode, I caught up with Dr. John Curran, a London-based anthropologist. Now, we met in Service Design Days in Barcelona where John was giving a keynote on conflict, and how important it is to deal with this conflict, not only in the design process but also the broader impact to the business itself.

Links from episode

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Brendan Dawes 'Working at the intersection of People, Objects & Technology.'

The Human Centered Design Network — Tue, 29 Jan 2019 06:00:00 +0000

My name is Gerry Scullion and I’m a human-centered design practitioner based in Dublin City, Ireland.I recently attended the excellent Pixel Pioneers conference in Belfast - it was a really enjoyable conference. Brendan is and has been an inspirational figure for many for a long time. His work is at the intersection of people, technology and objects and what interested me the most, was the mix of analogue and digital, and that’s what we cover in this episode. What have we lost through digitisation? How can we retain that magic? We also cover Brendan’s own internal dialogue around how he describes his work and what he does and also how lots of his work is generated through the belief of sharing everything, and how this led him to work with Airbnb and ultimately the Sundance Festival in the US.

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Liz Fosslien 'No hard feelings: Emotions in Design'

The Human Centered Design Network — Tue, 12 Feb 2019 06:00:00 +0000

Hello, and welcome to another episode of This is HCD. I’m your host Chi Ryan and in this episode, I’m speaking to Liz Fosslien, designer, illustrator, and co-author of the brilliant book: No Hard Feelings, The Secret Power of Embracing Emotion at Work. Liz spent the last three years empowering leaders at companies like Google, Facebook, and Nike, to create cultures of belonging in which employees feel safe taking risks, asking questions, and putting their ideas out into the world.

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Matiu Bush 'Life, Death, and Using Design in Health and Aged Care'

The Human Centered Design Network — Tue, 26 Feb 2019 06:00:00 +0000

Hello, and welcome to another episode of This is HCD. I’m your host Chi Ryan and get ready for an exciting episode because today I’m speaking to Australian designer and nurse practitioner, Maitu Bush. Maitu has a masters’ degree in public health and broad clinical and managerial nursing experience, including working in Tijuana, Mexico with Nobel Prize Laureate, Mother Terresa, in International Border Aid. As well as experience as an emergency oncology intensive care nurse and as a sexual health nurse practitioner.

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Jeff Gothelf 'The cannonball effect'

The Human Centered Design Network — Tue, 12 Mar 2019 06:00:00 +0000

Hello, and welcome to Power of Ten on This is HCD. My name is Andy Polaine. I’m a designer, educator, and writer, and currently group director of Client Evolution at Fjord. The Power of Ten Podcast is about design operating at many levels, from thoughtful detail through to organisational transformation, as well as changes in society and the world. It pays homage to the famous Charles Eames, the powers of ten, which showed how each power of ten zoom level contains its own complexity, ecosystem, and details. They’re all interrelated.
Links in this episode

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Nick Coster 'Unpacking NPS'

The Human Centered Design Network — Tue, 19 Mar 2019 06:00:00 +0000

Hello, and welcome to Prod Pod. We’re a part of This is HCD. We’re bringing all human-centred practitioners real and honest conversations about product management. My name is Adrienne Tan and I’m the co-founder of Brain Mates. In this episode, I caught up with Nick Coster, a veteran product management practitioner and Gerry Scullion.

We’re going to be talking about the dreaded NPS. More importantly, what’s good about it, if any, as Gerry says, and what’s not good about it? We also give practical advice for practitioners who are working in organisations who might be using it and working in teams who are so focused on it. It’s a fun episode, so let’s just jump into the conversation.

Nick on LinkedIn

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Jo-Anne Bichard 'What the Anthropologist sees: Public toilets as cultural spaces'

The Human Centered Design Network — Tue, 26 Mar 2019 06:00:00 +0000

Hello, and welcome to Ethno Pod on This is HCD. My name is John Curran and I’m your guest host. I’m a business anthropologist, executive coach, and CEO of JC and Associates, which is a consultancy that explores how culture shapes organisations and consumer behaviour.

Jo Anne walked through the three key areas of where anthropology connects with Design. Both in relation to what anthropology gives design, but also what anthropology can learn from design. Here, Jo Anne makes it clear that she is not a designer, which I think is a really important point. Jo Anne then shares with me the research she did on public toilets and her holistic approach to understanding the different layers of meaning in this area.

In this episode

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André Schaminée 'Designing with and within public organisations'

The Human Centered Design Network — Tue, 02 Apr 2019 06:00:00 +0100

A very warm welcome to the very first episode of Bringing Design Closer. It’s a podcast dedicated in exploring the tactical and strategic things that work in enabling a design centricity to occur in organisations, businesses, and governments. My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland.

In this episode, we caught up with André Schaminée, author of a fantastic book: Designing with and Within Public Organisations. In the episode, we discuss what are the biggest things that prevent local councils and governments from adopting design methods. We ask, what makes the challenges of adopting deign in government unique. We discuss, what is a wicked problem?

We discuss, also, what are the tactical things that we can do to solve wicked problems? Such as framing and reframing as a tactical tool. As being critical to the success of not only the project, but also the integrity of the methods themselves.

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Aleth Gueguen 'Looking at Design through a GDPR lens'

The Human Centered Design Network — Tue, 09 Apr 2019 06:00:00 +0100

Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland. Today, I caught up with Aleth Gueguen, a GDPR legal specialist based on Nantes, France. We chat about all things GDPR related and run through a typical research scenario of gathering data as we research, storing that data and also deleting that data and all the implications from a GDPR perspective as we research.

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Kate Dawson 'Redesigning how we educate and communicate sexual education'

The Human Centered Design Network — Tue, 16 Apr 2019 06:00:00 +0100

Hello, and welcome to Brining Design Closer. My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland. Today, I caught up with Kate Dawson, a doctoral researcher from the NUI school of psychology in Galway Ireland. Now, I actually stumbled across Kate’s work on This Morning, the UK TV show with Eamon Holmes and Ruth Langford. In that episode, Kate was speaking about how we should maybe consider teaching about masturbation and porn as part of more open discussions around sex education and our bodies with children in school.

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Aaron Dignan 'Brave New Work'

The Human Centered Design Network — Tue, 23 Apr 2019 13:01:00 +0100

You can find Aaron Dignan on Twitter as @aarondignan and at The Ready. You can find notes and links from his excellent book on the Brave New Work website.Aaron also wrote a Medium post explaining The OS Canvas and you‘ll find plenty of other writing from The Ready folks there. For those of you interested in the Simple Sabotage Field Manual from the Office of Strategic Services (precursor to the CIA) that we mention at the beginning of the interview, page 28, _General Interference with Organizations and Production_, is the page to flip to before facepalming at the state of organisations today

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Doug Powell 'Building a global Design capability and mindset at IBM'

The Human Centered Design Network — Tue, 30 Apr 2019 06:00:00 +0100

Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of This is HCD. I’m a service design practitioner and trainer based in Dublin City, Ireland. Today in the show, we caught up with Doug Powell who’s an award-winning designer with more than 30 years’ experience in a wide range of design disciplines and is currently the vice president of design at IBM in Austin, Texas. We speak in great detail around what IBM looked like around Doug’s arrival, and what things that they did over the last six years to enable design centricity to occur inside Big Blue.

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Roman Pichler 'Exploring product strategy success factors through a Design lens'

The Human Centered Design Network — Tue, 07 May 2019 20:35:00 +0100

Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network. I’m a service design practitioner and trainer based in Dublin City, Ireland. Bringing design into organisations is hardly every straightforward, it always comes with its own unique set of problems. In Bringing Design Closer, the podcast, we discuss with thought leaders around the world, what has worked for them in enabling design revolutions to occur. Whilst at the Leading the Product Conference in Stockholm recently, I caught up with Roman Pichler, widely considered to be an expert in agile methodologies and product management.

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Gerry Scullion - Host
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Jason Prowd 'Unpacking product metrics'

The Human Centered Design Network — Tue, 14 May 2019 11:24:00 +0100

Adrienne: Hello, and welcome to Prod Pod. We’re a part of This is HCD. We’re bringing all human-centred practitioners real and honest conversations about product management. My name is Adrienne Tan and I’m the co-founder of Brainmates. Today, we’re talking to Jason Prowd about establishing and measuring product successful in financial services. Jason is a product leader at Morning Star. Since 1984, Morning Star has been helping investors achieve their financial goals by developing powerful researcher data and investment management products.

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Gerry Scullion - Host
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Georgie Smallwood 'N26 - Building the financial foundations of the future of neo-banking'

The Human Centered Design Network — Tue, 21 May 2019 13:26:00 +0100

Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network. I’m a service design practitioner and trainer based in Dublin City, Ireland. Bringing design into organisations is hardly ever straightforward, it comes with its own unique set of problems. In Bringing Design Closer, the podcast, we discuss with thought leaders around the world what has worked for them in enabling design revolutions to occur. Today in the show, we caught up with Georgie Smallwood, CPO at N26, the Berlin-based challenger bank, on a mission to become the world’s first global bank.

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Majid Iqbal 'Thinking in Services'

The Human Centered Design Network — Tue, 28 May 2019 06:00:00 +0100

In this episode, we really focus on what a service is and what a service is not. Now, it might seem like a simple question, but the answer is not straight forward, as we discuss. I have a copy of Majid’s book to give away. To be in with a chance, make sure you’re on the This is HCD newsletter, so just go over to the website and sign up. Anyway, let’s get straight into the conversation with Majid.

Buy Thinking in Services book (Book Depository)

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Anne Galloway 'Speculative Design and Glass Slaughterhouses'

The Human Centered Design Network — Fri, 31 May 2019 16:05:00 +0100

In this episode Andy speaks with Dr. Anne Galloway about speculative design, living with sheep, and how designers might re-consider their place in the world.

Assoc. Prof. Dr. Anne Galloway’s academic profile at VUW
The More Than Human Lab
Anne is on Twitter as @annegalloway
Dr. Andy Polaine can be found on his website, Medium and Twitter as @apolaine
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Jack Wilkinson & Phil Balagtas 'A Primer for Designing a Speculative Future'

The Human Centered Design Network — Tue, 04 Jun 2019 11:27:00 +0100

Hello, and welcome to another episode of This is HCD. I’m your host Chi Ryan and in this episode, I’m speaking to Phil Balagtas and Jack Wilkinson from speculative futures, an international community focused on speculative and critical design, design fiction, futurism, and strategy and foresight. Practitioners in their own right, Phil has been a practicing visual and interaction designer since 2001 and has experienced designing across a variety of devices and platforms within non-profit, retail, advertising, and enterprise software organisations.

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Leah Buley & Aarron Walter – 'InVision's Design Maturity Model'

The Human Centered Design Network — Wed, 19 Jun 2019 11:02:00 +0100

Hello, and welcome to Power of Ten, a podcast about designing and operating at many levels, from thoughtful detail through to organisational transformation, to the changes in society in the world. My name is Andy Polaine, a designer, educator, and writer, and currently group director of client evolution at Fjord. The meta-theme this year for the Fjord trends was 'value'. I was excited to see that InVision, a company whose tools and platform many of our designers use, published their report about the design maturity model.

Show Links

Design Better – InVision’s amazing learning resource
InVision’s Design Genome Project – behind the scenes of design-forward companies
InVision’s Design Maturity Model report
Leah Buley is @leahbuley on Twitter
Aaron Walter is @aarron on Twitter

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Phil Laufenberg 'Unpicking Henry Ford’s ‘A faster horse’ quote'

The Human Centered Design Network — Wed, 03 Jul 2019 15:05:00 +0100

Today, I’m here with Phil Laufenberg, he’s the CEO at Practera, an education software company in Sydney, Australia.
We’re discussing a quote that has been touted around in the product management circles for as long as I’ve been a product manager. That, my friends, is a really long time, it’s close to 20 years. The quote is by Henry Ford, I’m sure most of you would have heard this quote before, it says, “If I’ve asked people what they wanted, they would have said a faster horse.” Now, there’s so much that we can talk about that, so let’s get started.

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Derek Horn 'Undesigned world'

The Human Centered Design Network — Tue, 16 Jul 2019 16:05:00 +0100

Hello, and welcome to another episode of This is HCD. I’m your host Chi Ryan and in this episode, I’m speaking to Derek Horn, a designer at Bedwood and Co., a New York-based branding agency focused on design, strategy, and innovation. He’s also a volunteer director at Out for Undergrad, a non-profit that helps LGBTQ undergraduate students reach their full potential.

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Gretchen Anderson - 'Mastering Collaboration'

The Human Centered Design Network — Wed, 24 Jul 2019 06:16:00 +0100

Welcome to Power of Ten, a podcast about design operating at many levels, from thoughtful detail through organisational transformation, to the changes in society and the world.

This episode's guest is Gretchen Anderson.Gretchen consults with clients to inform their product strategy and improve team collaboration skills. She co-authored the book: Pair Design, with Chris Noessel and in this episode we talk about her latest book: Mastering Collaboration, the need for collaboration and cover many pitfalls and tips.

Andy is on Twitter as @apolaine and blogs at Polaine.com. He also writes a newsletter called Doctor’s Note.

Gretchen is on Twitter as @gretared and her consultancy is at gretchenanderson.com

Her latest book is Mastering Collaboration.

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Eva PenzeyMoog 'Designing against domestic violence'

The Human Centered Design Network — Wed, 31 Jul 2019 22:12:00 +0100

Eva Penzeymoog is joining me on the show today. Eva is a lead designer for Eight-Light and is based in the windy city, Chicago. One of my favourite cities. We connected recently over Twitter after I became aware of her work that’s related to the interconnected relationships between smart devices and domestic violence. Now, we go into the contextual examples of how these so-called smart devices can be used to evoke various types of traumas. We speak openly about researching in and around people with trauma and how to protect yourself if you’re a designer and a researcher. Something that is a topic that is very close to my heart and something that I’ve actually spoken about publicly in the past.

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Talking Shop - The HCD Network Community Updates

The Human Centered Design Network — Tue, 20 Aug 2019 13:13:00 +0100

In this episode, Gerry Scullion and Andy Polaine chat about new and exciting updates on our podcasts, as well as sharing some big news for 2020!

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Ariel Waldman 'Hacking Science for Collaboration'

The Human Centered Design Network — Thu, 22 Aug 2019 13:01:00 +0100

Hello, and welcome to Power of Ten. A podcast about design operating at many levels, from thoughtful detail, through to organisational transformation, to the changes in society and the world. My name is Andy Polaine, a designer, educator, and writer, currently group director of client evolution at Fjord. My guest today is Ariel Waldman. Ariel makes massively multiplayer science, creating an unusual collaboration that infuses serendipity into science and space exploration.

Show Links

Ariel Waldman on Twitter: @arielwaldman

Ariel’s website: https://arielwaldman.com

Ariel’s YouTube channel: http://youtube.com/arielwaldman

Ariel’s Patreon site: https://www.patreon.com/arielwaldman

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Kim Goodwin 'Decision Systems and their role in enabling human centeredness to occur within organisations'

The Human Centered Design Network — Tue, 03 Sep 2019 14:19:00 +0100

Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland. I caught up with one of my favourite authors and design researchers recently, Kim Goodwin. Many of you will be familiar with her work, but for those of you who are not, Kim has written some fantastic articles and wrote the design design staple: How to Create Human-Centred Products and Services. A book that if you haven’t picked a copy up of, it’s still really relevant today, ten years later. We discussed the world of extending design systems within organisations, to decision systems to help steer the organisations towards more human-centredness.

Buy the book 'How to create human-centered products and services'

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Aiden McGale 'Advice on landing your first design job'

The Human Centered Design Network — Thu, 12 Sep 2019 09:24:00 +0100

On the show today, we have Aiden McGale, one of Ireland’s leading Design talent recruiters, and founder of DesignTalent.ie – a job board that connects talent directly to businesses.

Links from show

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Dana Chisnell 'Design for all: Using Design to improve outcomes between the US Government and its citizens'

The Human Centered Design Network — Tue, 24 Sep 2019 13:52:00 +0100

Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland.

In this episode, I caught up with the wonderful, the one and only, Dana Chisnell. Now, we met a number of years ago when I was speaking at UX Scotland and had a great conversation at that time about design in government. I’m delighted today to continue that conversation on the show. We also speak about her time working on a tour of duty type of project for two years within the Obama administration, designing for comprehension and also, get some more sage advice from Dana about the early-stage design activities to do within an organisation of low design maturity.

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Ben Crothers 'People not pixels'

The Human Centered Design Network — Fri, 04 Oct 2019 09:11:00 +0100

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Lisa Welchman 'Managing Chaos'

The Human Centered Design Network — Thu, 10 Oct 2019 09:00:00 +0100

My guest in this episode is Lisa Welchman. Lisa has written and blogged for 16 years about digital governance and wrote the leading book on this critical discipline called Managing Chaos. She also has a wonderful singing voice and a love of jazz, which makes her my new favourite guest.

Show Links

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Gerry Scullion - Host
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SDGC19 Special / Marc Stickdorn 'Customer Journey Map Ops'

The Human Centered Design Network — Thu, 10 Oct 2019 19:47:00 +0100

We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. The first episode is with Marc Stickdorn, CEO of More than Metrics and co-author of several leading service design textbooks, This is Service Design Thinking and This is Service Design Doing

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Gerry Scullion - Host
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SDGC19 Special / Josina Vink 'Making the invisible, visible'

The Human Centered Design Network — Thu, 10 Oct 2019 21:59:00 +0100

We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Associate Professor of Design, Josina Vink from The Oslo School of Architecture and Design. We speak about the service ecosystems in the health space.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Melanie Rayment 'Using Service Design to deliver improved experiences for vulnerable children'

The Human Centered Design Network — Tue, 15 Oct 2019 06:00:00 +0100

In this episode we speak with Melanie Rayment, Head of Service Design for UK Charity, Barnardos. We learn about how they use Design to help improve social outcomes for some of the most vulnerable of children.

https://twitter.com/melrayment?lang=en

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Zoë Murray 'Moving careers into Design Research'

The Human Centered Design Network — Mon, 21 Oct 2019 06:00:00 +0100

https://www.linkedin.com/in/zoemurray

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Laetitia Mimoun 'Inbetween states'

The Human Centered Design Network — Thu, 24 Oct 2019 11:08:00 +0100

Hello, and welcome to Decoding Culture Podcast on This is HCD. This is the first episode of Decoding Culture. I thought I’d give the listeners a short summary of what it’s all about. The podcast will focus on the importance that culture plays in all areas of business and society, from how it shapes organisations to how it influences consumer experience, design, and larger societal trends.

For this first episode, I spoke to Dr. Laetitia Mimoun, who’s a lecture on marketing at Cass Business School in London. We explored how her research interest was influenced by anthropological theory, especially around liminality and how this shapes area of consumer behaviour and culture. This is something she calls consumer liminality and she’s going to talk about this more in the podcast.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Alan Smith 'Helping businesses design value with Strategyzer'

The Human Centered Design Network — Tue, 29 Oct 2019 16:15:00 +0000

My name is Gerry Scullion and I’m a service design trainer a practitioner based in Dublin City, Ireland. I was in Toronto recently for the service design networks global conference and caught up with Alan Smith, the wonderful co-founder and design leader at Strategyzer HQ at one of the coolest ends of the city. In this episode, we chat about the earlier days of forming the business with Alex Osterwalder and working with Yves Pigneur and how this led to becoming one of the most celebrated business educators on the planet.

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Gerry Scullion - Host
Stef Murphy - Producer

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Joe Macleod 'Designing Closure Experiences'

The Human Centered Design Network — Tue, 05 Nov 2019 08:00:00 +0000

Joe has decades of product development experience across digital, physical and service sectors. Previously Head of Design at the award-winning studio Ustwo. He then spent three years on the Closure Experiences project researching, writing and publishing the book "Ends: Why we overlook endings for humans, products, services and digital. And why we shouldn’t." He founded andEnd. A business helping companies end their customer relationships.
Show Links

Joe Macleod on Twitter
Joe’s company andEnd.co
Joe’s book, Ends: Why we overlook endings for humans, products, services and digital. And why we shouldn’t.”
Joe’s presentation at UX Australia
Andy’s website
Andy on Twitter
Power of Ten on This is HCD where you will also find a transcript to this episode.

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Gerry Scullion - Host
Stef Murphy - Producer

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Theresa Neil 'Designing Digital Therapeutics'

The Human Centered Design Network — Tue, 12 Nov 2019 08:00:00 +0000

My guest today is Theresa Neil. She’s the author of Mobile Design Pattern Gallery, published by O’Reily and co-author of Designing Web Interfaces, also by O’Reily in 2009. She’s the founder of Guidea, a 20-person UX design consultancy, serving lots of clients you would have heard of, such as Adobe, Bloomberg, eBay, Wholefoods, Johnson and Johnson, and PayPal. She was also named as one of the top designers in technology by Business Insider.
Show Links

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Jonathon Colman 'Building world class Design teams'

The Human Centered Design Network — Tue, 19 Nov 2019 06:00:00 +0000

Welcome to another episode of Bringing Design Closer. My name is Gerry Scullion and I’m a service design trainer and practitioner based in Dublin City, Ireland. For those of you who are unfamiliar with Bringing Design Closer, this podcast is focused on uncovering insights from thought leaders around the world and learnings about bringing design into organisations with a view to helping both practitioners and organisations to become more design-led. In this episode, I caught up with Jonathon Colman, a senior design manager at Intercom here in Ireland. Jon has had a distinguished career and have led teams of content strategists and organisations such as Facebook, but also served, interestingly, as a peace core volunteer in Burkina Faso in West Africa. In this episode, we discuss what it takes to build a stellar design team, and what he’s learned over the years as being important ingredients that led to that success.

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Gerry Scullion - Host
Stef Murphy - Producer

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Robert Morais 'The Value of Business Anthropology'

The Human Centered Design Network — Mon, 16 Dec 2019 14:51:00 +0000

Hi, and welcome to the Decoding Culture Podcast on This is HCD. The podcast focuses on the importance that culture plays in all areas of business and society, form how it shapes organisations to how it influences consumer experience, design, and larger societal trends. My name is John Curran and I’m your host. I’m a business anthropologist, executive coach, and CEO of JC and Associates, which is a consultancy that explores how culture shaped organisations and consumer behaviour. For this episode, I want to start with a question, why are companies and brands turning to business anthropology to understand their consumers and organisations? To answer this and to discuss the value of business anthropology in general, I spoke with Bob Morais, a business anthropologist and adjunct professor at Columbia Business School in New York.

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Gerry Scullion - Host
Stef Murphy - Producer

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Ewan McIntosh 'Creating the Space for Learning'

The Human Centered Design Network — Wed, 18 Dec 2019 11:40:00 +0000

Welcome to Power of Ten, a podcast about design operating at many levels, hosted by designer, educator, and writer, Andy Polaine. In this episode Ewan McIntosh, founder and CEO of NoTosh, shares his experience of designing and creating spaces to enhance learning.
Show Links

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Gerry Scullion - Host
Stef Murphy - Producer

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Genevieve Bell 'Anthropology, cybernetics, and establishing a new branch of engineering at ANU'

The Human Centered Design Network — Tue, 07 Jan 2020 10:01:00 +0000

Genevieve Bell is a distinguished professor at the Australian National University and the Director of the Autonomy, Agency and Assurance (3A) Institute. She is also a Vice President and Senior Fellow at Intel Corporation. After completing her PhD in cultural anthropology at Stanford University, she joined Intel in 1998 and went on to establish Intel’s first User Experience R&D Lab, and co-founded its first Strategy Office, where she ‘spent her life in the future, returning to the present on the weekends’. In 2017 she returned to her home country of Australia to establish the 3A institute examining the human impact of AI at scale. She continues to support the Intel senior leadership group whilst creating a new branch of engineering at the ANU.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Scott Smith 'How to Future'

The Human Centered Design Network — Thu, 09 Jan 2020 07:00:00 +0000

Power of Ten is a podcast about design operating at many levels. Zooming out from the thoughtful detail through to organisational transformation and onto changes in society in the world hosted by designer, writer and educator, Andy Polaine.
Show Links
Scott Smith on Twitter
Scott Smith on Medium
Changeist
Pre-order Scott’s book, How to Future
Paleo Future
The Limits to Growth by Donnella Meadows, Jorgen Randers, and Dennis Meadows
Andy Polaine on Twitter
Polaine.com

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Michael J. Metts & Andy Welfle – 'Writing Is Designing'

The Human Centered Design Network — Thu, 23 Jan 2020 11:20:00 +0000

Power of Ten is a podcast about design operating at many levels hosted by design consultant, educator, writer, Andy Polaine. In this episode Michael J. Metts and Andy Welfle discuss their new book, Writing Is Designing, and how important words are in making software human-centered and inclusive, requiring just as much thought as the visual design, branding and code.

Show Links

Writing Is Designing on Rosenfeld Media
Writing Is Designing book site
Michael’s website
Michael J Metts on Twitter and Instagram
Andy Welfle’s website with the best domain name ever
Andy Welfle on Twitter
Andy Polaine on Twitter
Andy Polaine’s website and newsletter

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Jon Colman 'What Design Managers look for within graduate portfolios at Intercom'

The Human Centered Design Network — Fri, 31 Jan 2020 12:55:00 +0000

In this episode, we caught up with Jonathon Colman Senior Design Manager at Intercom, one of Irelands most successful and celebrated tech stories. We chat about the things Intercom look for in designers, how to get around the tricky aspects of not having enough experience and what to include in your portfolio, and also what you can do increase your chances of success in getting ahead in the job market.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Raven Kaliana 'Examining trauma and using puppetry as a transformative tool''

The Human Centered Design Network — Thu, 13 Feb 2020 16:20:00 +0000

In this episode, I speak with Raven Kaliana, a puppeteer and human rights activist based in the UK and originally from the U.S. She studied at the Royal Central School of Speech and Drama, but what brings us here today is Raven’s remarkable story of how she uses puppetry to campaign for public awareness on policy change around child abuse issues.

She’s written her own autobiographical play called: Hooray for Hollywood a play about Raven’s survival on escaping human trafficking as a child, which she’s since made into a film.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Lou Downe 'Good Services'

The Human Centered Design Network — Tue, 25 Feb 2020 07:16:00 +0000

In this episode, Lou Downe, Director of Design and Transformation for the UK government, where they’re leading change in the UK’s housing sector, talks about their new book: Good Services, How to Design Services that work.

Show Links

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Gerry Scullion - Host
Stef Murphy - Producer

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Rebecca Cooper & Mandy Rogers ‘Leading Women in Product’

The Human Centered Design Network — Sat, 07 Mar 2020 14:04:00 +0000

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Gerry Scullion - Host
Stef Murphy - Producer

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Stefan Stern 'Finding ‘The Why’ in Leadership'

The Human Centered Design Network — Wed, 11 Mar 2020 13:55:00 +0000

Links in this episode

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Douglas Ferguson 'Beyond the Prototype'

The Human Centered Design Network — Sun, 15 Mar 2020 07:00:00 +0000

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and onto changes in society and the world.

In this episode, Douglas Ferguson talks about his book, Beyond the Prototype, which offers a six step plan for companies struggling with the shift from discovery to launch, especially in the post-sprint slump and his experience working directly with the Google Ventures Design Sprint coaches. Douglas also talks about the role of making and recording music in shaping his thought process. And math rock.

Show Links

Douglas Ferguson - aka @TheDUG on Twitter
The Beyond the Prototype book site
Voltage Control

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Gerry Scullion - Host
Stef Murphy - Producer

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Sam Ladner 'Working with Cross-Functional Teams'

The Human Centered Design Network — Wed, 18 Mar 2020 12:00:00 +0000

Sam Ladner is a sociologist who helps teams innovate, design, and learn. She is the author of Practical Ethnography: A Guide to Doing Ethnography in The Private Sector and Mixed Methods: A Short Guide to Applied Mixed Methods Research. She has worked on dozens of advanced software projects including Alexa, the Echo Look, Windows 10, Microsoft Office 2016, Cortana, and HoloLens. She currently works at Workday, an enterprise software company, as a Principal Researcher studying the future of work. She received her PhD in sociology from York University and lives in the Bay Area with her husband and cat.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Amy Bucher 'Understanding Behaviour Change Design and how it co-exists and compliments other design disciplines'

The Human Centered Design Network — Wed, 25 Mar 2020 13:51:00 +0000

In this episode, I chat with the wonderful Amy Bucher, VP of Behavior Change from Mad*Pow in Boston in the United States. We chat about the emerging role of behavior change design and how it intersects with other disciplines like service design and user experience. I'll also cover off my personal unease with behavior change design, and unpack its ethical use - and sometimes its misuse - across industries.

Amy gives fascinating examples of her work in healthcare and how she has used behavior change design to help improve the lives of people using those services. And we discuss how behavior change design practitioners sit within a more traditional design process and discuss the origins of her new book Engaged: Designing for Behavior Change on Rosenfeld Media.

Now the folks over at Rosenfeld Media are amazing supporters of This is HCD and have given our listeners an exclusive 15% discount on Amys book!

So all you have to do is go over to Rosenfeld Media and use the code HCDENGAGED to get the discount.

Amy on Twitter / https://twitter.com/amybphd
Amy on LinkedIn / https://www.linkedin.com/in/amybucher/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Introducing 'World Wide Waste' with Gerry McGovern

The Human Centered Design Network — Wed, 25 Mar 2020 14:39:00 +0000

We are thrilled to welcome Gerry McGovern to the This is HCD Team, and delighted to present to you his new podcast, World Wide Waste.

How do we design for less waste in digital? How can digital designers, developers and content professionals create a more environmentally friendly digital? One that uses less energy and creates less waste. One where reuse is at the core of thinking. One where the Earth Experience is central. Gerry McGovern will talk to designers who are pioneering green digital thinking and methods.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Senongo Akpem 'Cross-Cultural Design'

The Human Centered Design Network — Mon, 06 Apr 2020 08:00:00 +0100

This episode's guest is Senongo Akpem, a designer, illustrator and the founder of Pixel Fable, a collection of interactive Afrofuturist stories and currently Design Director at Constructive, a social impact design agency. Senongo talks about how living in constantly shifting cultural and physical spaces has given him unique insight into the influence of culture on communication and creativity and forms the basis of his book, Cross-Cultural Design, published by A Book Apart.

Show Links

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Christine Hemphill 'Making human-centred design more human'

The Human Centered Design Network — Wed, 08 Apr 2020 16:19:00 +0100

In this episode, I chat with the wonderful Christine Hemphill, MD of Open Inclusion in London, UK.

We chat openly about how Design frameworks and methods are failing not only the design community but also the people who end up using these products or services. Christine has a framework that she discusses in this episode that can help the Design community intentionally include inclusivity as part of their way of working.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Jeremy Keith 'We've ruined the Web. Here's how we fix it.'

The Human Centered Design Network — Fri, 10 Apr 2020 14:38:00 +0100

Welcome to World Wide Waste, a podcast about how digital is killing the planet, and what to do about it. In this session, I'm chatting with Jeremy Keith. Jeremy is a philosopher of the internet. Every time I see him speak, I'm struck by his calming presence, his brilliant mind and his deep humanity. Jeremy makes websites with Clearleft.

His books include DOM Scripting, Bulletproof Ajax, HTML5 for Web Designers, Resilient Web Design, and, most recently, Going Offline. Hailing from Erin's green shores, Jeremy maintains his link with Irish traditional music, running the community site The Session.

He also indulges a darker side of his bouzouki playing in the band, Salter Cane.

You can find out more about Jeremy at adactio.com.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Eric Meyer 'Overcoming complexity’s invisible force'

The Human Centered Design Network — Wed, 13 May 2020 06:00:00 +0100

Welcome to World Wide Waste, a podcast about how digital is killing the planet, and what to do about it. Eric Meyer is a passionate advocate of designing for humanity, of leaving no one behind when you create your design, of thinking deeply about how things work for everyone - not simply how beautiful they look.

Links in this episode

Eric Meyer / https://meyerweb.com/

World Wide Waste book / https://gerrymcgovern.com/books/world-wide-waste/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Rebekah Murphy 'My journey from Scrum Master to UX Designer'

The Human Centered Design Network — Thu, 14 May 2020 12:00:00 +0100

Today on the show we have Rebekah Murphy a UX Designer based in Sydney, Australia. I met Rebekah early last year and met a few times in a mentorship capacity.

Since then Rebekah has successfully transitioned into her first design role and is now the Chapter Lead for This is HCD in Sydney where she’s hosting events for the human-centred design community out there.

It’s a great episode that takes you on the journey from being introduced to Design via her job at Accenture in Ireland all the way through to hopping on a flight to Australia and training and landing her first job as a designer.

Links in this episode

https://www.linkedin.com/in/rebekahmmurphy/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Jeff Sussna 'Services as a chain of promises'

The Human Centered Design Network — Fri, 15 May 2020 12:00:00 +0100

In this epsiode, Jeff Sussana, known for introducing the global DevOps community to the importance of empathy and author of Designing Delivery: Rethinking IT in the Digital Service Economy, talks about the importance of systems and design thinking and services as a "chain of promises.

Show Links

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Gerry Scullion - Host
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Chris Gray 'Dealing with PTSD as a result of working as a social media content moderator for META'

The Human Centered Design Network — Fri, 22 May 2020 16:47:00 +0100

In this episode, I speak with Chris Gray, former content moderator for CPL a service provider and content moderation organisation for many of the large tech businesses. We speak about Chris’s experience moderating for Facebook, what that looks like on a granular level, in terms of the processes involved in a ‘day in the life’ type conversation. We speak about what led to the final days of Chris’s employment and also what followed for Chris in terms of impact on his life - that’s resulted in Chris taking legal action and bringing Facebook (along with many others) to court.

I should point out that there are topics in this conversation that may act as a trigger for some people, and if listening with children, may not be appropriate.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Rita Denny 'Reflections on changes in ethnographic praxis'

The Human Centered Design Network — Sun, 31 May 2020 06:00:00 +0100

Rita Denny applies an anthropological framework to consumer behavior across the globe, calling on linguistic, semiotic and symbolic traditions for interpreting attitudes, perceptions and practices.

Rita’s work has supported strategic development of products, services and brands as well as communications strategies for Fortune Global 500 companies, government agencies and public institutions. Most recently, she is the executive director of EPIC. Rita holds a Ph.D. in Anthropology from University of Chicago. With Patricia Sunderland she is the author of Doing Anthropology in Consumer Research and editor of Handbook of Anthropology in Business. She is a dedicated Lake Michigan swimmer.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Shanti Mathew 'Partnering to build better lives'

The Human Centered Design Network — Wed, 10 Jun 2020 08:00:00 +0100

My name is Melanie Rayment and I'm a social designer based in Sydney, Australia, and currently a Director at The Australian Centre for Social Innovation. Moments of Change is a podcast dedicated to exploring the moments that we learn from as we seek to design and cultivate positive social change. In this episode, I speak with Shanti Mathew, Deputy Director of Public Policy Lab, a nonprofit innovation lab based in New York.

Shanti's mission is to use collective power to build better lives through government. She shares with me her passion and experience in partnering effectively to bring communities into policy design, transform service systems and pilot new social programs. She has led work with the New York City Administration for Children's Services, the Department of Education, the Department of Homeless Services, and the US Department of Veterans Affairs, among many other public interest organisations.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Karen Peeters 'Discovering digital reliability and quality: the Toyota story'

The Human Centered Design Network — Wed, 17 Jun 2020 06:00:00 +0100

Welcome to World Wide Waste, a podcast about how digital is killing the planet and what to do about it. What is quality when it comes to web design, web development, web management? How do we know the customer is having a quality experience? How do we know as a web professional that we are doing a quality job? These are questions Karen Peeters, General Manager, Omni-Channel Management at Toyota Europe has been asking. I must apologise that the quality of the recording of Karen's voice is very poor. We had technical difficulties. However, the quality of the information that Karen delivers is extremely high. In fact, it is some of the most important insights that I have heard in 25 years of working in web management.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Erika Hall 'Speed: the most important factor in the customer / user experience'

The Human Centered Design Network — Mon, 06 Jul 2020 18:00:00 +0100

In this episode, Gerry McGovern speaks with Erika Hall from Mule Design. Gerry discusses with Erika if we've ruined web design, and if we have, what do we do about it?

Buy Gerry McGovern's new book 'World Wide Waste'

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Tutti Taygerly 'Design Leadership'

The Human Centered Design Network — Thu, 09 Jul 2020 07:00:00 +0100

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Gerry Scullion - Host
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Bulelani Mfaco 'Surviving on the margins of society'

The Human Centered Design Network — Thu, 16 Jul 2020 18:00:00 +0100

In this episode, I speak with Buelani Mfaco, a South African asylum seeker and activist based in Ireland - he’s a spokesperson for MASI, the movement of asylum seekers in Ireland and is an active voice in shedding light from within one of Irelands Direct Provision centres, Knocklisheen in Co. Limerick.

To give some background to this system, in 1991, only 9-people sought asylum in Ireland, compared to 3883 in 1997. This caused alarm to the Irish and the Irish Government at the time, But rather tackle and provide a safe refuge for these people who are vulnerable, they created this scheme to detract or reframe that the Irish “social welfare system was in some way attracting asylum seekers to this state”.

Some people listening may ask how this topic is related to Design - it is absolutely interrelated. The awful experiences that Bulelani and the thousands of people in the Direct Provision scheme are facing, as a direct result of a system that was created by the Irish Government in 1997.

This episode is an example of a system that was NOT created from a human-centred perspective - not in the slightest. As an Irish person, I am extremely embarrassed that this scheme is still in existence. An updated new Irish Government has committed to dissolving Direct Provision, but we discuss in this episode what that might look like.

Bulelani Mfaco on Twitter

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Gerry Scullion - Host
Stef Murphy - Producer

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Geke Van Dijk 'Design Research for meaningful change'

The Human Centered Design Network — Sat, 25 Jul 2020 14:06:00 +0100

Hello and welcome to another episode of BDC. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more.

Today on the show, is Geke Van Dijk, co-founder and strategy director of https://www.stby.eu/ in Amerstasm and London and is Chair of the Dutch Chapter of the Service Design Network and also Co-Founder of The Reach Network a network of human-centred design agencies centred on service innovation.

Geke is one of the most experienced design researchers that I know and has worked in this space since in the early '90s.

In this episode, we chat about design research for meaningful change. We discuss organisational purpose and intent and how to do you, as a practitioner determine is a project or business is say “good” - what is “good” who defines “good”.

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Gerry Scullion - Host
Stef Murphy - Producer

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Rafa Sardina '15-Grammy Award Winner Producer; How technology has affected the songwriting process and creation of music, and what Design can learn from it'

The Human Centered Design Network — Thu, 30 Jul 2020 20:00:00 +0100

Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - a live class design and innovation company, providing training in the skills of service designers, design researchers, product managers, user experience designers and much more.

You in for a treat with this episode. Let me tell you a story, in a previous life, I had dreams of becoming a musician. I was a singer-songwriter, and had a band and reflecting back now it was some of the best experience and times of my life. I’ve played music from the age of four and started writing my own music at the age of 12. So for me, Design and Music were part of the same mindset. It wasn’t until earlier this year, that I was out for dinner with a friend and mentioned how I see the huge similarities between Design and Music, that I realised, not everyone sees this.

Let me tell you, the musical mindset is something that Designers can and should embrace more of. There are so many layers to this mindset, from creating music being a team sport, needing rhythm and cadence, and excitement, you need talent, but you also need the dedication and confidence to explore and embrace the unknown in the live format. Music is created in a studio, very much like a designers studio, but it’s how songs are delivered into the live arena, that they start to become living and breathing things.

Designing services and creating music are so similar - there’s the obvious metaphor, to lift Patrick Quattlebaum and Chris Risdon’s book of ‘Orchestrating’ but there is much more to it than that. Just creating a song, from the moment of ‘jamming’ in a studio or working alone, is like creating an outline of a thing. Over time it’s iterated and iterated upon, and often tested live to get feedback from the audience. The ‘song’ is often refined and refined until you go into the studio. Well, that was the process that worked for me up until 2006 and we discuss what happened around then, and how technology helped reshape that process.

In this episode, I connect with a former producer of mine, that I was lucky enough to work with way back in 2006-2008, Rafa Sardina. 60-time Grammy-nominated, 15-time winner. With a client list that looks like the most celebrated artists of the last 100 years, that include Michael Jackson, Lady Gaga, Dr Dre, Beyonce, Stevie Wonder, Celine Dion, and everyone’s favourite singer, Susan Boyle.

We chat about how the craft of songwriting has evolved from the early 90’s on what working with Michael Jackson looked like, to how the industry validates songs. We chat about how technology disrupted and ultimately killed the large recording budgets that typically ran for months or years in some instances, and to where Rafa is currently now, mid-pandemic, producing globally via live recording sessions in the top studios in the world.

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Gerry Scullion - Host
Stef Murphy - Producer

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Dr Joanna Choukeir 'Leading place-based design for health and wellbeing'

The Human Centered Design Network — Thu, 06 Aug 2020 03:00:00 +0100

In this episode of Moments of Change with Melanie Rayment, Melanie speaks with the new Director of Design and Innovation at theRSA.org (Royal Society of Arts) about her experience in leading Design to enable positive outcomes for people.

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Gerry Scullion - Host
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Chris Coyier 'Easy to design, hard to use'

The Human Centered Design Network — Thu, 06 Aug 2020 18:00:00 +0100

Chris Coyier talks to Gerry McGovern about how many of the tools and resources out there make it easy for developers and designers to create bloated, heavy, energy-sapping digital designs. Chris says we need new thinking and new tools that clearly indicate when we are making design decisions that are bad for the user and bad for the planet.

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Bas Raijmakers 'How do we take a global perspective on HCD while respecting local differences'

The Human Centered Design Network — Tue, 11 Aug 2020 11:31:00 +0100

Today on the show, is Bas Raijmakers, co-founder and creative director of Standby, a specialist design research organisation for service innovation, based in London and Amsterdam. Bas is also a co-founder of the Reach Network (I’ll throw a link to this in the show notes). For those of you who don’t know what Reach Network is, it’s a global network of agencies specialising in human-centred design research - a wonderful organisation and definitely worth checking out.

Bas is also a partner of This is Doing, and works alongside myself and a host of other amazing people. Some of the courses that Bas has live centre around life centred design, and we discuss in this episode the local differences of HCD and how people are currently researching, and what are the common problems in this. How can we as practitioners become more culturally inclusive? Bas is a wonderfully deep thinker and has fantastic insights into what we need to do, to not only improve Design (with a capital D) but also how we can make more of a global impact with our work.

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Aral Balkan 'Unpacking design’s role in surveillance capitalism (and beyond)'

The Human Centered Design Network — Wed, 26 Aug 2020 06:00:00 +0100

This episode was brought to you by https://www.thisisdoing.com - learn new skills in Design & Innovation via live online classrooms with the worlds best trainers

Today on the show, we have Aral Balkan - a cyber rights activist, who is on a mission to spread the word about ethical alternatives to surveillance capitalism. A system that the tech giants of Silicon Valley are using and abusing for their gain. We chat about lots of things such as what we can do about this, should we be worried - and what does the future look like as a result of these organisations gaining more and more control of not only the markets but us, as people -

I really enjoyed speaking with Aral and loved the parts where he speaks about Design being treated like ‘Decoration’ in organisations who have abuse centred within their business models. Aral has some really strong points of view around what to do if you work in organisations like this -

Aral's website - https://ar.al/
Ethical Design - https://2017.ind.ie/ethical-design/
Small Technology Foundation - https://small-tech.org/

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Jared Spool 'We will run out of things. We will run out of time.'

The Human Centered Design Network — Tue, 01 Sep 2020 19:00:00 +0100

This episode was brought to you by https://www.thisisdoing.com - learn new skills in Design & Innovation via live online classrooms with the worlds best trainers

Climate change is not seen by most as an immediate crisis, so we don’t act with urgency. The digital world is fairly blind to what needs to be done because in digital design we don’t think deep, broad and wide enough. Jared challenges us to think longer and broader and deeper, to think more connectedly on an earth experience level. We must rise to this impending global threat because if we don’t we condemn future generations to sink in a world we—us, our generation—have wasted.

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Doing Design 'Content Design within Services'

The Human Centered Design Network — Thu, 03 Sep 2020 11:00:00 +0100

Sarah Richards and Gerry Scullion speak about the role of Content Design within Services and speak about the cross over between the disciplines of content design and service design.

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Kelly Ann McKercher 'Doing co-design for real'

The Human Centered Design Network — Fri, 04 Sep 2020 20:00:00 +0100

In this episode of Moments of Change, Melanie Rayment speaks with the wonderful Kelly Ann McKercher.

Kelly Ann McKercher is a co-design coach, facilitator and social researcher living in Australia. They have close to a decade’s experience in leading social innovation and co-design approaches across Australia and New Zealand. Kelly Ann’s work has focused predominately on mental health, domestic and family violence, health systems and young people.

Website / https://www.beyondstickynotes.com

@kellyanagram / https://www.twitter.com/kellyanagram

@CodesignClub / https://www.twitter.com/codesignclub

@melrayment / https://www.twitter.com/melrayment

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Adam Lawrence 'Facilitation Fundamentals'

The Human Centered Design Network — Mon, 07 Sep 2020 22:00:00 +0100

Adam Lawrence and Gerry Scullion speak facilitation and how Adam is adapting his facilitation skills in light of the global pandemic. We speak about the grid-edge of opportunity that Designers need to be made more aware of - and cover off the 3 key areas that Adam and Renatus focus on in their upcoming course, Facilitation Fundamentals for Co-Creation.

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Gerry Scullion - Host
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Dr Jane Hession & Ronan Healy 'The Power of Play'

The Human Centered Design Network — Wed, 09 Sep 2020 06:00:00 +0100

In this episode, I speak with the Founder of How Might We, a Limerick-based design consultancy. We speak about how they are using Lego Serious Play to help enable bigger and more meaningful conversations for their clients.

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Gerry Scullion - Host
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Summer Howarth 'Co-designing a new architecture of learning'

The Human Centered Design Network — Sat, 19 Sep 2020 06:00:00 +0100

Welcome to a new episode of Moments of Change with Melanie Rayment. In this episode, Melanie speaks with Summer Howarth, a learning designer based in Australia.

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Gerry Scullion - Host
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Pinar Guvenc 'Understanding Architecture's role in designing inclusive spaces'

The Human Centered Design Network — Thu, 24 Sep 2020 13:22:00 +0100

Today on the show, is Pinar Guvenc, Partner at SOUR, an architectural and design firm based in Brooklyn, New York - SOUR is a play on the words social and innovation - and their purpose is to responsibly use Design to build a better future. We get into the what the role of Architecture is and how it connects with services, and how the discipline of architecture has evolved over the last few decades and how in reality, the architects are caught between money-hungry property developers, who ultimately hold not only the purse strings but also much of the control in what is possible. We speak about accessibility in physical places, and what needs to change in order for architects to deliver more inclusive experiences. It’s a pretty free-flowing conversation and we covered quite a bit of ground. Let’s get into the episode.

https://www.linkedin.com/in/pinarguvenc/

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Donna Spencer 'Jumping into the world of Information Architecture'

The Human Centered Design Network — Sat, 03 Oct 2020 10:00:00 +0100

I am delighted to welcome Melbournian, Donna Spencer, a name that should be familiar to many Information Architects around the world. Donna has over 20-years experience, and has lived and breathed the full lifecycle and has seen strategic design evolve. Donna has written 3 books ‘A Practical Guide to IA’ ‘Card Sorting’ and Copy for the Web, and as you will learn in this episode, has two more in the pipes -

In this episode, myself and Donna speak openly about what an information architect does, something some of you may already know, but it’s interesting to hear from Donnas perspective how IA sits within the world of UX and also how it can benefit anyone in the delivery of services. Information is critical and we speak about what makes IA skills really really important in an ever-changing world.

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Doing Design 'The Challenges of Facilitating Collaboration in turbulent times

The Human Centered Design Network — Fri, 09 Oct 2020 14:42:00 +0100

In this episode, you’ll hear from myself, Gerry Scullion, and Renatus Hoogenraad, a trainer at This is Doing and one of the finest facilitators and practitioners in the business.

Renatus is an executive coach with a background in theatre and dance and also a leader within the world of applied improvisation.

In this episode, we speak about how facilitation is evolving due to the pandemic and how our home office spaces are becoming less about work and moving closer towards a stage.

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Gerry Scullion - Host
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Jono Alderson 'The unseen cost of poor web design'

The Human Centered Design Network — Tue, 20 Oct 2020 14:58:00 +0100

The growth in webpage size over the years has been astounding. It is driven by a culture of delivery, a project mindset, and a feeling that the Web is this unlimited space where you can essentially do anything you want without consequences. But good web design is a complex task that many organizations are either unwilling or unable to manage professionally.

Once the initial buzz of signing off the visual design is done people want to move on. Fixing stuff is seen as a cost that the organization doesn’t have time or money for. Reframing things around quality can change the focus. Jono explores how we can think of web design through a quality lens.

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Marc Stickdorn on Doing Design 'Journey Map Operations'

The Human Centered Design Network — Tue, 27 Oct 2020 15:48:00 +0000

Welcome to the Doing Design podcast on This is HCD. Hosted by all the worlds best live design and innovation trainers at ThisisDoing.com -

The Doing Design podcast focusses on all the behind the scenes things related to actually DOING Innovation and Design, such as Design Research, Facilitation, Prototyping, Visualisation - and a great sounding board for industries like Service Design, UX, Content Design and Product Management -

In this episode, you’ll hear from myself and Marc Stickdorn author of 'This is Service Design Thinking' and 'This is Service Design Doing' and trainer at This is Doing -

We chat about how almost all projects in an organisation impact cx and ex. We speak about how to get an overview of all projects going on across the different teams and departments that impact those experiences.

We dive into the back story of Journey Map Operations, Marc's new approach using journey maps as a visual management tool - something that I believe is an amazing framework that can really really help organisations and teams ‘move the dial’

I love chatting with Marc, and as we mention at the top of the episode, has been on This is HCD, now 4-times! But the good news is with Doing Design, you’ll hear much more from Marc in an on-going basis, chatting more around the complexities of Doing Design.

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Gerry Scullion - Host
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David Dylan Thomas 'Designing with/for Cognitive Bias'

The Human Centered Design Network — Mon, 09 Nov 2020 07:00:00 +0000

In this episode, I am delighted to welcome David Dylan Thomas, author of the new book from A Book Apart, Designing for Cognitive Bias. We speak openly about bias in the design sphere and what we can do to mitigate it - right from the start of our projects. David’s a wonderful guest and also facilitated a wonderful live event for the This is HCD community in Berlin, now available on YouTube - I will add a Link to that in the show notes.

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Gerry Scullion - Host
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Nick Evanson 'Big Data growth is not sustainable'

The Human Centered Design Network — Thu, 12 Nov 2020 09:00:00 +0000

By 2035, it is estimated that there will be more than 2,000 zettabytes of data produced globally. Based on current storage pricing, 2,000 zettabytes would cost $58 trillion to store. The global economy is currently worth about $80 trillion. The pace and quantity of data production is not even remotely sustainable.

One zettabyte—just one zettabyte—would require 20 trillion trees worth of paper to print out. There are about three trillion trees left on this planet. The digital world is undergoing a Big Bang of data and 90% of it is useless because we have a culture that prizes production and collection over-analysis and insight. Nick talks about how we might address the Big Data tsunami.

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Doing Design 'Structuring Design Research Projects for Success'

The Human Centered Design Network — Sat, 14 Nov 2020 14:36:00 +0000

In this episode of Doing Design, you will hear from myself, Gerry Scullion and Geke Van Dijk, one of the finest design researchers that I know of and work with. We chat about structuring design research projects for success and go through the granular details of things that successful research projects do.

It's a good one!

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Kim Mackenzie Doyle 'Designing for the future with children and schools at the Center'

The Human Centered Design Network — Tue, 17 Nov 2020 07:00:00 +0000

This episode is brought to you by This is Doing - Learn Design and Innovation remotely via online classes

Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more.

Today on the show we have Kim Mackenzie Doyle, a name that will be familiar to all of the Irish Design community. Kim is the Former President of the Irish Design Institute and when I say this, I truly mean it, one of the most incredibly forward-thinking individuals in Ireland right now.

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Emma Jones 'Project F - Working to correct the gender imbalance in the tech industry'

The Human Centered Design Network — Wed, 25 Nov 2020 08:00:00 +0000

My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more.
Today on the show we have Emma Jones from Sydney. Emma is a champion of Diversity in Design and Tech and Founder and CEO of Project F - an organisation that works with other organisations to help them improve their diversity internally. Did you know that 56% of women quit working in the tech industry - a statistic that is DOUBLE the rate of men.

We speak at length about this in this episode.

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Gerry Scullion - Host
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Beth Stensen 'Netlife’s journey to be a Earth Experience digital consultancy'

The Human Centered Design Network — Sat, 12 Dec 2020 09:39:00 +0000

Netlife is one of Norway’s digital pioneers, having focused on usability and user experience when it was not exactly fashionable. Beth Stensen, their CEO, talks to Gerry McGovern about how Netlife is on a new journey which focuses on the Earth Experience. It’s exciting and challenging times. Digital can often accelerate very bad and wasteful human behaviours. Designing digital for Earth Experience is a key challenge and opportunity.

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Laura Kalbag 'Privacy & Accessibility for Everyone'

The Human Centered Design Network — Sat, 19 Dec 2020 13:36:00 +0000

Today on the show, we have Laura Kalbag, a wonderful Designer and co-founder of Small Technology Foundation, an organisation focussed on building a more rights-respecting web. They’ve produced some really great things, one of the tools that I use from them is a privacy tool called Better (check it out)

Anyway - we speak lots of different things in this podcast, and cover topics related to accessibility and it’s an interconnectedness with Privacy - I thoroughly loved speaking with Laura, and have links to all of their websites and initiatives, including Laura’s book called Accessibility for Everyone by A Book Apart listed below. If you like Laura's work, please support Small Technology Foundarion's work by donating.

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Dr. Lucretia Berry 'Many Hues. One Humanity.'

The Human Centered Design Network — Wed, 23 Dec 2020 11:02:00 +0000

Today on the show, we have Dr Lucretia Berry, Co-Founder of Brownicity, an organisation based in the US that is dedicated to advocacy and education and support for racial healing and antiracism.

I absolutely adored their hero statement on their website when I first saw it, it says ‘many hues, one humanity’ so was extremely excited to finally get to speak with Lucretia. We speak about racism in-depth, where it comes from, what privilege looks like, and also discuss why African American children are 5 x more likely to drown in US swimming pools. A fact that blows my mind.

Lucretia was one of my favourite guests on This is HCD, and special thanks to Pinar Guvenc, who was on the show recently who connected us to each other.

It’s a big topic, so let’s get into it...

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Joanna Peel 'My journey from full-time employment to a Masters course, to my first UX role'

The Human Centered Design Network — Wed, 23 Dec 2020 11:54:00 +0000

Hello and welcome to another episode of Getting Started in Design, I am your host Gerry Scullion, service designer and educator and founder of This is HCD Network and CEO of This is Doing.

This podcast is focussed on shining a light on the tricky stages between education and employment and also covers moving careers into Design. We realise it’s not a simple career to break into, and I myself can totally relate to this, and often reflect back on the time (a long time ago when I struggled for a few years to catch a break).

Hopefully, this podcast goes some way towards helping you land your job in your chosen area of Design.

https://www.linkedin.com/in/joannapeel/?locale=en_US

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Richard Gahagan 'Getting organisational culture right when hiring or being hired'

The Human Centered Design Network — Thu, 14 Jan 2021 14:14:00 +0000

Hello and welcome to the first official episode of The Culture Cast podcast, I am your host for this episode, Gareth Burton. In this episode, I will speak with Richard Gahagan, about all things organisational culture.

Richard can be found on twitter @RichardGahagan or LinkedIn linkedin.com/in/richardgahagan

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Kataraina Davis 'Designing with Māori knowledge'

The Human Centered Design Network — Wed, 20 Jan 2021 08:45:00 +0000

In this episode, we hear about Kataraina's passion for ensuring a culturally responsive way of being and working, particularly for the Indigenous people of New Zealand – Ngai Māori. And how she combines design thinking methodologies with Māori knowledge to provide leadership and direction to issues facing Māori.

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'When two tribes go to war' with Nick Coster & Gerry Scullion

The Human Centered Design Network — Sat, 30 Jan 2021 13:10:00 +0000

In this episode, Nick and Gerry discuss the FESTIVAL BONUS session 'Product Management is not a 4 letter word' (recorded with Adrienne Tan) and also cover where potential tension between Product Management and Design may originate from, dud detection skills, and where the biggest costs lie when developing new products and services.

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Eriol Fox 'Diversity in Design'

The Human Centered Design Network — Tue, 02 Feb 2021 15:54:00 +0000

Today on the show, we have Eriol Fox, someone I recently connected not on Twitter, but within the This is HCD Slack channel. Eriol describes themselves as a human rights centred and humanitarian designer and is one of those designers that makes many of us quite enviable. They can work with organisations in pretty much any area of Design from workshop facilitation through to UX Research, prototyping - they are pretty much an all-rounder!

But we speak about Diversity in Design, but not in a superficial way. We try and get a little deeper into areas around speaking up and feeling empowered to do so inside organisations. I loved speaking with Eriol - they are a wonderful person and am so excited to share this conversation with you…

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Annette Joseph 'Discussing the "R-word": Race and Culture'

The Human Centered Design Network — Mon, 08 Feb 2021 15:33:00 +0000

Welcome to another episode of Culture Cast, I am your host, Vimla Appadoo, Chief Culture Officer for Honey Badger in the UK. Today on the show, I speak with Annette Joseph.

Diverse & Equal (D&E) Founder, Annette Joseph, is an award-winning Agile Coach/Delivery Manager. As Chair of Co-op’s BAME colleague network, Annette was instrumental in affecting lasting change in the organisation.

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Liam Nugent '99.9% of what you do is rubbish'

The Human Centered Design Network — Thu, 18 Feb 2021 16:01:00 +0000

When Liam Nugent closed down his digital agency he accounted for all the digital stuff they had created. Each employee was generating about 100 gigabytes of data a year. When they cleaned up all this data so as to give a quality hand-off to their clients, they found that 99.9% of the 8 terabytes of data they had created was useless.

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Ana Kyra Beks 'Good Design relies on great facilitation'

The Human Centered Design Network — Fri, 19 Feb 2021 14:09:00 +0000

Today on the show we have Ana Kyra Beks, a Slovenian service design and facilitator based in Germany. In this episode, we speak about Ana's studies at Laurea University in Finland, and her interest in neural psychology and how this transfers to the structuring of online learning, something that many of us are doing on a day to day basis.

We even got into some demonstrative exercises in this episode, where Ana completes a fun exercise called 'the Rant' with me - something that was quite funny. Ana is great and think you’ll enjoy this one…

Let’s get into it...

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Zaire Allen 'Changing the face of design'

The Human Centered Design Network — Thu, 04 Mar 2021 19:59:00 +0000

Hello and welcome to another episode of Culture Cast, with Vimla Appadoo! I am the co-founder of Honey Badger.

In this episode, I speak with Zaire Allen - who is the founder of Love Circular, who specifically teach people how to get into the UX industry from underrepresented communities.

Hands down, one of our favourite episodes - sit back and enjoy!

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Doing Design ' Bridging the gap between creative dynamics and business logic'

The Human Centered Design Network — Thu, 25 Mar 2021 09:20:00 +0000

Welcome to another episode of the Doing Design Podcast.

In this episode, Geke van Dijk and Wietze van der Aa talk about the gap between creativity and business logic ahead of their upcoming course 'Doing Business Innovation' on thisisdoing.com

Connect with Geke on LinkedIn / https://www.linkedin.com/in/gekevandijk/?originalSubdomain=uk
Connect with Wietze on LinkedIn / https://www.linkedin.com/in/wietze-van-der-aa-b375544/?originalSubdomain=nl

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Jo Szczepanska 'Bringing Co-Design Closer to organisations'

The Human Centered Design Network — Fri, 26 Mar 2021 05:00:00 +0000

Today on the show, we have Jo Szczepanska - an incredible designer based in Australia. In this episode, we spoke at length around co-design and how to go about introducing it within organisations. We spoke about Jo’s experience working in this space and spoke about a fascinating project that Jo did called Refugee Realities - aimed to educated school children and the wider Australian public about life as a refugee.

Jo was one of my favourite guests ever on This is HCD, and I could have spoken to them for hours.

Connect with Jo / https://www.linkedin.com/in/joszczepanska/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Sarah Winters 'How COVID-19 drove panic publishing'

The Human Centered Design Network — Mon, 29 Mar 2021 13:37:00 +0100

When COVID-19 hit, many governments reverted to a panic publishing approach, getting as much content up on their websites as quickly as possible. Structure, organization, testing, it all got shoved aside in the rush to publish. Sarah explains how this sort of panic publishing culture can be avoided in the future because panicking serves nobody.

Sarah Richards defined the term ‘content design’ in the early days of GOV.UK, where she led the award-winning content team in the design of the UK government website. For me, GOV.UK is one of the shining lights when it comes to true and genuine quality web design and management. GOV.UK has shown what online government for the people, rather than for the politicians, can be like, by being functional, evidence-based, rigorously tested, clear and succinct.

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Gerry Scullion - Host
Stef Murphy - Producer

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Annie Mbako 'What is Inclusive Process Design'

The Human Centered Design Network — Fri, 09 Apr 2021 14:50:00 +0100

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Gerry Scullion - Host
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Lar Veale 'Embedding Jobs to be Done into banking'

The Human Centered Design Network — Tue, 27 Apr 2021 16:07:00 +0100

Today on the show we have Lar Veale, Lead UX Designer for Business Banking in AIB - one of Ireland’s biggest banks. We speak about the journey both Lar and AIB went on introducing Jobs to be Done, and what this actually entailed. I have little experience with JTBD, so I was extra curious and approached the conversation as someone curious about some of the caveats that come with introducing new ‘things’.
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Gerry Scullion - Host
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Rachel Liu 'How to be Inclusive Pioneers'

The Human Centered Design Network — Wed, 28 Apr 2021 20:41:00 +0100

In this conversation, Vimla and Rachel talk about multi-culturalism, how to have difficult conversations and how to build more inclusive workplace cultures. Rachel's humble and unique perspective gives an eye-opening account of how to design education around cultural needs and so much

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Gerry Scullion - Host
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Adam Lawrence 'The Story of This is Service Design Doing'

The Human Centered Design Network — Wed, 05 May 2021 09:57:00 +0100

We speak about the work that went into it by Marc, Markus, Adam and Jakob and all of the 200-300 practitioners around the world, some of whom are now part of This is Doing and generally about how it all came together.

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Gerry Scullion - Host
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Shane Waring 'Exploring the rapid service experimentation model within local Councils'

The Human Centered Design Network — Fri, 07 May 2021 14:29:00 +0100

Today on the show we have Shane Waring from Dublin City Council and founder of Dublin City BETA - a wonderful initiative that is focused on making Dublin City more liveable through service experimentation. We speak with Shane about the process behind the scenes and what makes this initiative different to typical initiatives in normal Councils and Governments.

We learn more about the background to some of Shanes work and go deeper into what the benefits are for Councils to approach this mindset of rapid service experimentation.

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Gerry Scullion - Host
Stef Murphy - Producer

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Renatus Hoogenraad 'Coaching for Designers & Changemakers'

The Human Centered Design Network — Mon, 10 May 2021 12:50:00 +0100

In this episode, you’ll hear from Gerry Scullion and Renatus, Head of Coaching at This is Doing. We speak about What Coaching is, if it differs to Mentoring and what benefits it can bring to practitioners.

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Gerry Scullion - Host
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Tom Greenwood 'Is digital the great accelerator of the climate crisis?'

The Human Centered Design Network — Thu, 20 May 2021 13:59:00 +0100

The Website Carbon Calculator is a real go to tool for me when I want to find out how much CO2 a particular web page is creating. This, and many other great initiatives, comes from Wholegrain Digital, a company founded by Vineeta and Tom Greenwood in 2007. Tom has recently published an excellent book, Sustainable Web Design, from A Book Apart. I wanted to know how Vineeta and Tom got started so early in

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Gerry Scullion - Host
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Christof Zürn 'The Power of Music Thinking'

The Human Centered Design Network — Fri, 21 May 2021 09:24:00 +0100

We chat the interrelationship between Design and Music and what Design can learn from thinking like a musician. As an 'ex' musician and songwriter myself, I see the world of Design very much within the same family as music.

We drill a little deeper into Christofs Music Thinking framework and learn more about the value it can bring to teams and organisations.

Lets get into it.

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Gerry Scullion - Host
Stef Murphy - Producer

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Kelly Ann McKercher 'Designing with, Designing for and Designing at'

The Human Centered Design Network — Mon, 31 May 2021 11:17:00 +0100

In this episode I speak with the brilliant, the lovely, Kelly Ann McKercher - author of Beyond Sticky Notes and a wonderful designer to boot. We speak about DESIGN AT people - and go deeper into determining what this means for organisations. We speak about ways for teams and designers to help self-identify between DESIGNING AT and DESIGNING FOR people. We look at what this means whilst balancing DESIGN WITH and if this is the goal that we should be aiming for.

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Gerry Scullion - Host
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Rachael Dietkus 'Exploring what it means to be trauma-informed in design'

The Human Centered Design Network — Wed, 02 Jun 2021 14:58:00 +0100

Before we jump into this episode, I wanted to alert listeners that this episode may contain content that is triggering to some people. In it we discuss sexual abuse and working with Design alongside issues of trauma.

Today on the show we have Rachael Dietkus a phenomenal person and advocate for trauma led approaches in design.

First and foremost, Rachael is a social worker, based 2-hours south of Chicago in Urbana Champaign in Illinois. We speak in depth about trauma as a societal problem, that is owned by all. We go into the details around working in this space and the affects it can have on change-makers, and how we, as designer and change makers are very much exposed to this reality. How might we protect Designers from likely vicarious traumas in this space? How can we prepare the next wave of change-makers to be ready? We speak about what Designers need to be aware of when approaching some of the most sensitive subjects known, such as child sexual abuse, domestic violence etc.

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Gerry Scullion - Host
Stef Murphy - Producer

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Dorota Gazy & Dr Qin Han 'Doing Remote Research'

The Human Centered Design Network — Tue, 15 Jun 2021 15:37:00 +0100

In this episode, you’ll hear from myself, Gerry Scullion and Dr Qin Han and Dorota Gazy of STBY - two world class design researchers who live and breathe design research every single day. They are running a session at the Doing Design Festival on June 18 2021 and also a 'Doing Remote Research' short course on June 23 (a link in the shownotes)

In this episode we chat about the shift during the pandemic to full remote research, what this meant, how they adapted their craft and what this means for design researchers moving forward.

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Gerry Scullion - Host
Stef Murphy - Producer

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Noel Hatch 'Local government and enabling neighbourhoods'

The Human Centered Design Network — Wed, 16 Jun 2021 13:53:00 +0100

Welcome to another episode of Moments of Change. I am your host, Melanie Rayment and in this episode I speak with Noel Hatch, an incredible change maker from Camden Council in UK. We speak about his work as Head of Strategy at Camden Council and enabling neighbourhoods to exist and thrive.

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Gerry Scullion - Host
Stef Murphy - Producer

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Virginie Guerin 'Digital hygiene: a recipe for cleaning up your digital life'

The Human Centered Design Network — Fri, 25 Jun 2021 15:39:00 +0100

Hear about the many digital sustainability initiatives that are happening in France from Virginie Guerin, an urban planner, who is co-founder of World CleanUp Day France.

Learn about the recipe they used to get organizations and citizens involved in highly successful digital cleanup initiatives.

Virginie on LinkedIn: https://www.linkedin.com/in/virginie-guerin-consultante-transition-ecologique-ville-durable/?originalSubdomain=fr
World Wide Waste - https://gerrymcgovern.com/books/world-wide-waste/

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Gerry Scullion - Host
Stef Murphy - Producer

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Georgie Smallwood 'Pioneer products- it’s all about the journey'

The Human Centered Design Network — Wed, 07 Jul 2021 22:41:00 +0100

In this episode I speak with Georgie Smallwood, CPO at Tier Mobility in Germany (moped, scooters). We chat about the mission and purpose behind Tier and how it works with local councils to offer e-mobility to citizens across Europe. We chat about the service model that sits behind the business, and go deep into details of battery disposal, sustainability, energy usage etc.

There’s a big announcement towards the end of the episode, something Georgie and myself are really excited to announce together! So be sure to stick around till the end of the episode

Lets jump in..

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Marc Stickdorn 'Journey Map Ops Q&A'

The Human Centered Design Network — Wed, 21 Jul 2021 10:51:00 +0100

In this episode, you’ll hear from Ann Padley, Head of Faculty at This is Doing, and Marc Stickdorn, author of 'This is Service Design Thinking' and 'This is Service Design Doing' and trainer at This is Doing.

We chat about the Journey Map Operations session Marc ran at the June Doing Design Festival and answer some of the top questions from session participants.

Marc shares more about how organizations can use journey maps as a dashboard for customer and employee experience and how to get an overview of projects across distributed teams by collecting and building maps into an information system.

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Gerry Scullion - Host
Stef Murphy - Producer

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Tomer Sharon 'In pursuit of Happiness (and other Metrics)'

The Human Centered Design Network — Tue, 03 Aug 2021 08:54:00 +0100

Welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

Today on the show we have the wonderful Tomer Sharon, author and creator of some fantastic books and frameworks that I was excited to connect with recently. Tomer is Co Founder and Chief Experience Officer for Any-Where an exciting start-up that is focussed on the future of remote working.

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Gerry Scullion - Host
Stef Murphy - Producer

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Judah Armani 'Dangerously positive learning'

The Human Centered Design Network — Wed, 11 Aug 2021 11:57:00 +0100

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Gerry Scullion - Host
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Sindhu Bhat 'Breaking into a career in Service Design'

The Human Centered Design Network — Tue, 17 Aug 2021 15:51:00 +0100

In this episode I chat with Sindhu Bhat, a service design student from Bangalore in India but based in Ireland. Sindhu contacted me recently to speak to her class about service design and we instantly connected - I was inspired about the journey from Film School in India that took her to IBM as an Experience Designer. This led her to reevaluate and return to study, move across the world to study service design. We chat about some of complexities that Sindhu has overcome to date in her career, and also what the future holds for her as she embarks on the next chapter of her career as a service designer - what problems she sees and what she plans to do to tackle them.

Sindhu LinkedIn: https://www.linkedin.com/in/sindhuganapathibhat/?originalSubdomain=ie

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Gerry Scullion - Host
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Iria Lopez 'Designing for loneliness'

The Human Centered Design Network — Fri, 20 Aug 2021 10:29:00 +0100

My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, transformational design and innovation training for teams and organisations for people within the Design and change-making space.

Today on the show we have the wonderful Iria Lopez, a UK based service designer. I recently stumbled upon Iria’s work on LinkedIn where she was running a workshop. What struck me was the theme - Designing for loneliness. We speak about the importance of gaining greater context of why people congregate and attend extra-curricular events such as Design meet-ups etc. and that is of human-connection. The importance of being seen, and being heard and part of something. We chat about what we can do as change-makers to be more aware of this context and include it in our facilitation sessions that many of us do quite regularly - and that is to make space for it.

https://www.linkedin.com/in/iria-lopez-51b1975/

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Gerry Scullion - Host
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Eva Penzeymoog 'How Design without consideration, can and will impact the safety for all'

The Human Centered Design Network — Mon, 30 Aug 2021 20:19:00 +0100

In this episode we welcome Eva Penzeymoog back onto the show. For long time listeners you might remember Eva’s episode in July 2019 about Designing Against Domestic Violence. Since then, Eva’s been buy working through the pandemic, and complete her first book ‘Design for Safety’ on A Book Apart.

This episode may be trigger for some people, so if you are a survivor of domestic violence, or have suffered trauma - I wanted to let you know that we cover off topics such as gaslighting, domestic violence and abuse throughout this episode.

Let’s jump into the episode...

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Gerry Scullion - Host
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Randal Plunkett 'Lord Dunsany and the Rewilding of his 1700 acre estate'

The Human Centered Design Network — Wed, 15 Sep 2021 16:24:00 +0100

In this episode we welcome Randal Plunkett who is also Lord Dunsany of Dunsany land in Meath, an area 50 miles north west of Dublin City in Ireland. Randal’s family are deeply entrenched in my upbringing - as a great great great great great great uncle of Randals was Oliver Plunkett, who was brutally murdered by Oliver Cromwell in 1681 and who’s head is still on display in the town where I grew up, Drogheda. Randal is one of the last blood lines of Oliver Plunkett - so it’s been fantastic to connect and hear stories about his up bringing.

I recently spotted an interview with Randal in The Guardian newspaper in the UK where he was interviewed about one of the largest Rewilding projects that I had heard of - which is part of his 1700 acre estate.

In the conversation we speak about what led Randal to take the leap into Rewilding, how it was perceived amongst his family and community and mostly importantly, what happened to the land as the years went by. We speak about the darker side of life as a Lord, who is responsible for not only maintaining an estate - but protecting it for future generations both from environmental damage and decay but also from human damage of the land and hunters who come to prey on the animals who have returned to the Dunsany Estate and Reserve.

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Anneli Ohvril 'Let’s talk about digital hygiene'

The Human Centered Design Network — Wed, 22 Sep 2021 20:08:00 +0100

If someone looked inside your computer or your Cloud account would they find a tidy, clean, well-maintained place? Or would they find a messy, chaotic dump. Imagine if old, waste content smelled. How smelly would your computer be?

Anneli Ohvril is founder and CEO of Let’s Do It World, the international environmental organisation that engages leaders and organisations around the globe for a waste-free world. The biggest project World Cleanup Day have engaged in involved more than 50 million people from 180 countries.

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Gerry Scullion - Host
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'Understanding what it means to be agile within an Agile organisation'

The Human Centered Design Network — Thu, 23 Sep 2021 20:08:00 +0100

In this episode, you’ll hear from myself our wonderful agile expert at This is Doing - Daniela Decker - we chat about the common misconceptions about what it means to ‘Do’ and ‘Be’ Agile and cover off parts of where things get a little bit weird when it comes to the interpretation of Agile and Agility - let’s jump in

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Gerry Scullion - Host
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Pushing Practice with KA McKercher / Episode 1

The Human Centered Design Network — Fri, 24 Sep 2021 15:33:00 +0100

I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. In this podcast we speak with Euan Black and lauren anseline about networks for social impact - what they are, how to convene networks and what to avoid. Content warning: we talk about death and end of life in this podcast. While we talk constructively, the topic may be upsetting for some.

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Gerry Scullion - Host
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George Aye 'Understanding Power and it's role within Human Centered Design'

The Human Centered Design Network — Wed, 29 Sep 2021 16:28:00 +0100

We speak about Human-Centered-ness in this podcast. Just what do we mean when we say HCD and we discuss the problems it faces when being applied - what is causing the term to lose its power and the role education and large consultancies play.

We talk about what often gets missed when HCD work is undertaken, and also cover off the criteria for taking on projects at Greater Good Studio - and the role power plays in that selection process.

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Gerry Scullion - Host
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Gender diverse in design with KA McKercher / Episode 2

The Human Centered Design Network — Fri, 08 Oct 2021 10:26:00 +0100

I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. In this podcast we hear from Ruby Quail and Hailey Cooperrider about gender diversity, what designers can learn from games and why we should slow down in our design work (a recurring theme across this series).

https://www.linkedin.com/in/haileycoop/

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Gerry Scullion - Host
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Sloan Leo - what community?

The Human Centered Design Network — Fri, 05 Nov 2021 12:49:00 +0000

I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. On today's podcast I’m joined by the exceptional Sloan Leo. Sloan is many things - a designer, community organiser, educator, friend and owner of Flox Studios. We talk about equity-centred design, about the inspiration that Sloan has taken from bell hook’s work, how Sloan came to design from frustration and what they are thinking about now.

https://floxstudio.com/

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Gerry Scullion - Host
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Moodi Mahmoudi 'The rise of the service economy and rethinking how we approach service discovery"

The Human Centered Design Network — Sun, 21 Nov 2021 13:41:00 +0000

In this episode I speak with Moodi Mahmoudi of Next, a business centred around helping organisations create frameworks for design and innovation within their businesses - we speak about the automation of the role of Designer and what this looks like - and I challenge Moodi about the risks associated with this. Is this something we strive for?

Moodi explains this isn’t the intention, but it’s removing the mundane elements, and creating experiences that enable designers and innovators to focus more on the craft of DOING their work. We speak about the hyper addiction of orgs striving for more growth - and if this is the driver behind the business -

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Rachael Dietkus, Morgan Cataldo and Tad Hirsch - 'Practicing without a license'

The Human Centered Design Network — Fri, 26 Nov 2021 10:56:00 +0000

I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. Today we’re joined by community-design leader Morgan Lee Cataldo, professor of design Tad Hirsch and social worker turned designer, Rachael Dietkus. We explore the similarities between design research and psychotherapy, the dark side of rapport, the differences in transactional research versus community-led as well as the increasingly popular topic of what being trauma-informed might mean.

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Gerry Scullion - Host
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Katie Singer 'The invisible, immaterial Internet is not what it seems'

The Human Centered Design Network — Tue, 07 Dec 2021 12:58:00 +0000

Some people live their ideas. Katie Singer is one of them. She writes about the energy, extraction, toxic waste and greenhouse gases involved in manufacturing computers, telecom infrastructure, electric vehicles and other electronic technologies.

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Gerry Scullion - Host
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Luke Craven and Elise Motalli "What it means to be a systems-conscious designer"

The Human Centered Design Network — Fri, 17 Dec 2021 14:37:00 +0000

I’m your host Kelly Ann McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. In this podcast we hear from Luke Craven and Elise Motalli about what it means to be a systems-conscious designer, where we can turn to for more expansive language about the worlds we want.

https://www.linkedin.com/in/elise-motalli-44070b119/

Nora Bateson

https://batesoninstitute.org/nora-bateson/

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Gerry Scullion - Host
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Gerry McGovern 'Earth Experience Design'

The Human Centered Design Network — Fri, 17 Dec 2021 15:34:00 +0000

In this episode I speak with the brilliant Gerry McGovern about the story behind his exciting and very much needed course Earth Experience Design - we answer some community based questions about this topic as well as talk about the disassociation of behaviours that persist within the creators of online products and tools.

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Gerry Scullion - Host
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Joe Macleod 'Peering through the Past, Present and Future lens of End Experiences'

The Human Centered Design Network — Mon, 20 Dec 2021 13:43:00 +0000

Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space.

You are in for a treat today folks - I caught up with the one and only, Joe Macleod - an all round great thinker and leader in the space of designing end experiences. Based in Stockholm now, Joe’s just released his second book titled ‘Endineering’ which focusses on the HOW to design these incredibly important experiences for both businesses and the planet.

Joe’s first book titled ‘Ends’ was released a number of years ago and really focussed on the understanding of the why these systems have not been put in place.

In this conversation we flick between both mindsets, but in the spirit of Christmas that is fast approaching, we speak about Past, Present and Future - what the behaviours are and problems that have been left behind by our ancestors and elder family members. We speak about the Present, where we are at and should be doing both at a societal level but also from a change-maker perspective.

LinkedIn

https://www.linkedin.com/in/josephmacleod/https://www.linkedin.com/company/andend/

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Gerry Scullion - Host
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Renee Albrecht-Mallinger 'Teaching as design for learning'

The Human Centered Design Network — Fri, 14 Jan 2022 15:54:00 +0000

Today on the show we have Renee Abrecht Mallinger - a Lead Design Researcher at one of my favourite design studios Global Good Studio of Chicago. We chat about the intersectionality of Renees’ previous career as a middle school and high school teacher and now as Design Researcher, primarily focussed on governmental and societal work. What pieces has Renee felt set them up for success whilst working in complexity on a day to day basis.

What came out in the conversation was the formal education that Renee received as a teacher, has better prepared her for handling potentially trauma inducing situations whilst researching - something many (if any) design educators cover - psychological safety.

It’s a good one - let’s jump into it!

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Gerry Scullion - Host
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Sharon Richardson 'Blind belief in data and technology as bad as blind belief in belief.'

The Human Centered Design Network — Tue, 18 Jan 2022 11:20:00 +0000

Is technology a good thing? That was my first question I asked Dr Sharon Richardson, who is a senior scientist and lecturer in geocomputation at the University of Zurich, where she applies data-intensive methods to improve understanding of and assist in human, societal and environmental challenges. Sharon also has a keen interest in exploring the potential and limits of AI in real-world decisions.

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Gerry Scullion - Host
Stef Murphy - Producer

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Marc Stickdorn 'Exploring Zoom Levels and understanding Journey Map Ops in greater detail'

The Human Centered Design Network — Wed, 26 Jan 2022 11:08:00 +0000

In this episode, Ben MacLaren speaks with Marc Stickdorn (main author of the seminal service design books, This is Service Design Thinking and This is Service Design Doing) about understanding zoom levels and how this related to Marc's framework for Journey Map Operations.

The framework helps teams and organisations work better together to manage innovation projects and bridge between organisational silos.

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Gerry Scullion - Host
Stef Murphy - Producer

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Markus Edgar Hormess 'Prototyping : Why you should burn requirements documents'

The Human Centered Design Network — Fri, 04 Feb 2022 16:37:00 +0000

In this episode I speak with one of my colleagues at This is Doing, Markus Edgar Hormess. Markus’s name is one that many within the service design world will no doubt be familiar with, but nevertheless let me tell you a little bit about my guest today.

Markus is based in Germany, is a trained physicist and partner at WorkPlayExperience. I look to Markus for many things within design, but I to his deep rooted passion with prototyping of services and just prototyping in general. The bits can so easily be trivialised or assumed are the moments that are missed and we chat at length about how to encourage prototyping generally within your organisation. We speak more around Play and what this means. What does the opposite of playfulness look like within organisations and again, how can we move the dial to become more likely to lean into the prototyping mindset.

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Gerry Scullion - Host
Stef Murphy - Producer

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The Science of Less with Leidy Klotz

The Human Centered Design Network — Tue, 15 Feb 2022 11:07:00 +0000

I’m your host KA McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. Today I’m joined by Leidy Klotz, an engineer, behavioural scientist and author of the book Subtract: The Untapped Science of Less. We talk about subtraction as a critical capability for designers and design leaders, why we overlook subtractive change and about the importance of working in the open.

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Gerry Scullion - Host
Stef Murphy - Producer

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Lola Oyelayo-Pearson 'Understanding Money & Shaping experiences to empower entrepreneurs at Shopify'

The Human Centered Design Network — Tue, 15 Mar 2022 14:01:00 +0000

In this episode i speak with Lola Oyelayo-Pearson from Shopify. Lola of a Director of UX, Money and we chat about what this actually means.

We speak about the mission at Shopify to remain independent, and supporting entrepreneurship globally by making it easier to sell and creating a support network for their merchants. What really interested me, was the points about how Shopify makes money, and also not they share the risk in opening up available funds to enable businesses to succeed. That's a huge statement right there - and I can't think of many businesses who can walk the walk - many as you know talk the talk very well.

We chat about what money means - and it's not just a system to enable a transactional relationship - it's visceral. It's real. It can empower. It can destroy. I was keen to hear their thoughts on how the western driven perspective of money could translate to markets in say, Africa and what that might look like.

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Gerry Scullion - Host
Stef Murphy - Producer

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Brigette Metzler 'Research Ops: What it is, and why it's so important'

The Human Centered Design Network — Tue, 05 Apr 2022 14:14:00 +0100

Hello and welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online.

Today on the show we have Brigette Metzler, Research Ops Lead at Australian Department of Agriculture, Water and Environment. Brigette is Co-Chair of the ResearchOps community and is based in one of my favourite places on earth, Tasmania.

We speak about Brigette’s recent neurodiverse diagnosis, and her journey to get to that point. I was curious to tap more into this and we cover off some interesting areas of symmetry whilst doing it.

Before we jump in. Brigette wanted to mention the Research Ops conference that is happening on Jun 8 in New York and also remote. I will throw a link for this into the show notes, but it’s definitely something to get behind if you interested in the whole area of Research Ops.

Let’s get into it..

https://www.linkedin.com/in/brigette-metzler-874b6878/

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Gerry Scullion - Host
Stef Murphy - Producer

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Sasja Nieukerk-Chomos 'Organisational Toxicity - Understanding and navigating trauma-inducing workplaces'

The Human Centered Design Network — Wed, 20 Apr 2022 14:31:00 +0100

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online.

Today on the show we have Sasja Nieukerk-Chomos - President of Dynamic Achievement based in Canada. I recently stumbled on Sasja profile on LinkedIn after reading a remarkable post about her father, Nick. In this episode we hear more about Nick’s story and the impact it had on Sasja’s life.

We speak about Leadership and learn more about toxicity within organisations, how we manage this from an executive perspective but also from someone who might find themselves working alongside people who play roles in compounding the behaviours associated to toxicity.

It’s a brilliant conversation - and know you will love it.

https://www.linkedin.com/in/sasjachomos/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Hannah Smith 'The hidden weight of code'

The Human Centered Design Network — Wed, 27 Apr 2022 15:10:00 +0100

Hannah is a freelance WordPress developer from Bristol with a background in Computer Science. Before freelance life, amongst other things, she honed her management skills at the Environment Agency, where she managed large business change projects. She’s co-founder of Green Tech South West and is on a mission to raise awareness about the environmental impact of digital tech - checkout #LetsGreenTheWeb on Twitter. She also likes dogs, plants and snow.
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Gerry Scullion - Host
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Emma Blomkamp 'The Evolution of Co-Design'

The Human Centered Design Network — Thu, 05 May 2022 14:13:00 +0100

My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online.

Today on the show we have Emma Blomkamp - a facilitator researcher and strategic designer based in Melbourne and leader within the co-design space. In this episode we speak about Emma’s past and how they go into Co-Design and Design generally.

We speak about the evolution of Design and where Co-Design sits now and what that looks like potentially in the future.

Let’s jump in.

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Gerry Scullion - Host
Stef Murphy - Producer

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Laura Yarrow 'Agitating organisations forward'

The Human Centered Design Network — Wed, 18 May 2022 10:18:00 +0100

In this episode we chat about design agitation and enabling change within organisations. Laura recently shared a fantastic thread on twitter about many of the common designer statements that we probably all have heard a thousand times “no one is listening to me”.

We chat about the challenges that many designers have - and how Laura approaches many of these problems in her role within Government.

It’s a good one - let’s just straight in...

Read the twitter thread that inspired this episode;

https://twitter.com/laura_yarrow/status/1487369386981736450

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Gerry Scullion - Host
Stef Murphy - Producer

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Natalia Alessi 'English as a second language & finding your way into a career in Design.'

The Human Centered Design Network — Wed, 18 May 2022 15:19:00 +0100

Welcome to a new episode of Getting Stareted in Design, I’m your host Ben Maclaren.

In this episode, I talk to Natalia Alessi, a design lead at the University of Melbourne. Natalia reached out to us to help with some user research after this years Doing Design Festival.

She shared her illustrations from the Festival and I was inspired by her journey to bring her on the show. We talk about some of her experiences and challenges moving to Australia to transition into her design career from another field and how her perspectives on language and culture have influences her journey. She shares her insights into making design more accessible and common challenges she has seen design students face.

Connect on LinkedIn: https://www.linkedin.com/in/natalia-alessi-b59b3a52

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Andy Farnell 'Perils of e-waste and benefits of being a digital vegan'

The Human Centered Design Network — Tue, 24 May 2022 13:41:00 +0100

Andy Farnell is a British computer scientist and author specialising in signals, systems and cybersecurity. His popular textbook "Designing Sound" (MIT) and pioneering research and development in audio DSP and synthesis defined the field of Procedural Audio. Consultant to leading technology companies, and visiting professor across Europe, Andy is a long-time advocate and prominent speaker on issues of digital rights, free open source software, good educational opportunities and access to enabling tools and knowledge for all.

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Gerry Scullion - Host
Stef Murphy - Producer

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Michelle Walter 'The evolution of design maturity within ANZ Bank'

The Human Centered Design Network — Wed, 01 Jun 2022 13:58:00 +0100

This is HCD is almost 5-years old and we just passed 200 episodes on Apple Podcasts. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.

In this episode I speak with Michelle Walter, Head of Design Ops at ANZ bank in Australia. I’ve been connecting with Michelle for a number of months about all things strategic design. ANZ were my bank of choice in Australia, not out of a deep loyalty or anything - they weren’t the most innovative of banks for a very long time, but in September 2017 they made a big ballsy statement I felt. They hired Opher Yom Tov, a Chief Design Officer for the bank and also other key hires include the brilliant, Michelle Walter.

Connect with Michelle on LinkedIn - https://www.linkedin.com/in/mbwalter/?originalSubdomain=au

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Emely Buyck 'The long and winding road that leads to the door of Service Design'

The Human Centered Design Network — Tue, 14 Jun 2022 13:10:00 +0100

In this episode I speak with Emely Buyck, former Head of Service Design for Proximus in Belgium. We speak about the evolution of service design internally, the pitfalls and the pieces that worked for Emely. We chat about life after Proximus and where to next - and how they are applying a service design approach to their own life and career.

It’s a fun episode and think you’ll enjoy it!

https://www.linkedin.com/in/emelybuyck/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Michael Galinsky 'All the Rage'

The Human Centered Design Network — Wed, 22 Jun 2022 15:11:00 +0100

This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.

In this episode I speak with Michael Galinsky, a movie director, documentary maker and musician based in North Carolina in the states. For anyone that follows me on Twitter, they might have seen a thread a number of weeks ago where I spoke about back pain. Late last year, I woke with pain in my left hand side of my back, and contributed it to being a Dad, lifting little people, being out of shape, sitting down for larger periods of time etc. I went to my physio and had several sessions before Christmas and to little or no state change. Christmas was sore. I was more grumpy than usual and entered January and had a private MRI scan. That in itself was an interesting experience, and one for another episode, but my GP called me and said “one of your discs is protruding” and possibly on a nerve. I was shocked. I’d heard about herniated discs but now I had one! I actually got stiffer after for a few weeks.

Was this what my life was going to be like? Is this what middle age feels like? Sheesh - if it is, then this isn’t much fun.

Then I Tweeted.

What came back was a lot of support and advice. Emma Blomkamp, read something in a newsletter by Kai Brach several months prior and tagged Kai, and Kai mentioned a doctor called Dr John Sarno in the States. He encouraged me to Google and watch some stuff. Sarno’s work states that many people have herniated discs but what is the cause for lots of back pain is stress and hidden life traumas. I was instantly skeptical. But I spent 2 hours that night watching lectures of Sarno’s in NYU on YouTube. I was shocked. Last year was brutal. Running a business and balancing everything has been hard on me and hard on my own mental health. Maybe, just maybe there was something in this.

Then Michael tweeted to me. He’s created an awesome documentary called All the Rage several years ago and I bought it on iTunes and watched it. It explores the relationship between the mind and the body. Sarno encourages people to try exercise and ‘watch’ for the stressors. I did exactly this. I cut the grass. I went for a short walk with the kids. I gave them a piggy back and to my surprise, nothing.

Was this in my head?

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Gerry Scullion - Host
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Gauthier Roussilhe 'The hidden costs of data centers'

The Human Centered Design Network — Thu, 21 Jul 2022 14:50:00 +0100

Gauthier Roussilhe has specialized in the environmental footprint of the digital sector for 5 years, and is certainly among the most knowledable people I have been lucky to chat with about these issues. He is currently doing a PhD at the RMIT (Royal Melbourne Institute of Technology) to explore which digital infrastructures and services are compatible with a world stabilized at +2°C. I started our chat by asking Gauthier about the electricity impact of data centers.

Global figures are not reliable. We need to look at a country-level basis.

“I don’t know what it’s like in Ireland but in France between now and 2050, we have to reduce our final energy consumption by 40%. That’s the framing we have to have in mind when we are analyzing such sectors. You can have all the data centers in Ireland absorbing all the renewable energy capacity that is being put on the grid. So, data centers might have very nice environmental reports, lowering the carbon intensity of the electricity mix but now allowing other actors to get this renewable energy, so it becomes a zero-sum game.”

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Gerry Scullion - Host
Stef Murphy - Producer

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Dr Josh Lepawsky 'Pernicious myth of digital-as-ethereal'

The Human Centered Design Network — Wed, 17 Aug 2022 14:30:00 +0100

Dr. Josh Lepawsky is fascinated by connections between geography, technological systems, and their discards. He researches waste from the manufacturing of electronics to its end of life. He explores where e-waste accumulates and who it affects. He has a keen interest in “how maintenance and repair might offer lessons for figuring out how to live well together in permanently polluted and always breaking worlds. I started our chat by asking Josh about the “pernicious myth of digital-as-ethereal”

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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June Holley 'Building meaningful, lasting and impactful connections through purpose-led network weaving'

The Human Centered Design Network — Mon, 29 Aug 2022 10:52:00 +0100

In this episode I speak with June Holley, from NetworkWeaver.com - June is at the forefront of thought-leadership when it comes to community building and we speak about all matters of what community and networks mean - how they differ and also how to go about foster communities for change-makers.

I think you’re going to enjoy it!

Connect with Gerry: https://www.linkedin.com/in/gerryscullion/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Marc Fonteijn 'Why Service Design is not the answer to all of our problems'

The Human Centered Design Network — Wed, 07 Sep 2022 14:52:00 +0100

Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps.

Even if you don’t review, you can go one better by telling people you work with about the podcast.

We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more.

In this episode I speak with Marc Fonteijn of the Service Design Show. I appeared many years ago on Marc’s own show and we have been chatting ever since. I caught up with Marc to hear about what he’s been working on, and also about selling service design. We even do a fun role-playing activity where I get to play the boss or decision maker in a business. It’s a good one.

I think you’re going to enjoy it!

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Thea Kleinmagd of Fairphone 'Designing a smartphone that lasts'

The Human Centered Design Network — Thu, 06 Oct 2022 11:32:00 +0100

Thea Kleinmagd is a Circular Material Chains Innovator at Fairphone. When you are buying your next smartphone, please consider Fairphone. They make excellent, modular and repairable products that are built to last. I started our chat by asking Thea to describe the potential toxic impacts of some of the over 50 different materials found in a typical smartphone.

https://www.linkedin.com/in/thea-kleinmagd/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Ricardo Martins 'The challenges and complexity of implementation and delivery of Human Centered and Service Design projects'

The Human Centered Design Network — Mon, 10 Oct 2022 14:54:00 +0100

Even if you don’t review, you can go one better by telling people you work with about the podcast.

We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more.

In this episode I speak with Ricardo Martins, Professor of Service Design at SCAD, of Savannah College of Art and Design in the US. In this conversation we speak about the parts of design that are often trivialised somewhat, and that’s the implementation of our designs into sometimes seriously complex systems made up of people and processes. We also speak about how we can educate the future Design talent better, and chat about where Ricardo feels Design Leaders are lacking.

It’s a fantastic conversation and totally enjoyed connecting with him - let’s jump in!

Connect with Ricardo: https://www.linkedin.com/in/ricardoalexmartins/
Connect with Gerry: https://www.linkedin.com/in/gerryscullion

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Gerry Scullion - Host
Stef Murphy - Producer

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Design at scale with Peter Löfgren (Head of Design at Service NSW Australia)

The Human Centered Design Network — Mon, 17 Oct 2022 13:39:00 +0100

In this episode I speak with Peter Lofgren, Head of Design for Service NSW in Australia. We chat about Design at Scale, what this means, and how Peter has approached his work across several large organisations, Atlassian, ABC, Westpac and now Service NSW.

Let’s jump in...

Connect with Peter Löfgren on LinkedIn / https://www.linkedin.com/in/peterellofgren

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Lydia Hooper 'Walking the talk of HCD Principles'

The Human Centered Design Network — Tue, 25 Oct 2022 10:11:00 +0100

In this episode I speak with Lydia Hooper, a humanity centred designer based in Colorado, US. We connected recently off the back of my stakeholder mapping essentials course, which is proof that I am always open to connect and interviewing people! Even on support tickets :-)

We chat about non-violent communication, Lydia’s own design principles and values that she uses to guide her career, and how she managed to form these at such an early stage of her career. We touch on Lydia’s work at the fantastic Design Justice Network also.

Let’s jump in..

Connect with Lydia Hooper on LinkedIn / https://www.linkedin.com/in/lydiahooper/
Visit Lydia's website / http://lydiahooper.com/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Pat and Nuala Geoghegan 'Aluminum mining: jobs and death in rural Ireland'

The Human Centered Design Network — Thu, 03 Nov 2022 16:06:00 +0000

Aluminum is a critical material for digital. Since 1970, there has been 559% increase in its mining. A typical smartphone can be 14% aluminum, while a up to 50% of a laptop can be made up of steel and aluminum.

Pat and Nuala Geoghegan are farmers from Askeaton, County Limerick. Soon after the Aughinish Alumina aluminum mining factory established itself nearby, their cattle began to get sick and die. And the Geoghegan family got sick. Their beautiful farm became “the killing fields”.

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Gerry Scullion - Host
Stef Murphy - Producer

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Mark Geary 'The Maker and The Mindset of a Master Songwriter - exploring the songwriting process'

The Human Centered Design Network — Fri, 04 Nov 2022 15:05:00 +0000

In this conversation we talk about the remarkable journey Mark has been on over the last 2-decades that has seen him play all over the world.

Mark doesn’t play music to be adored, he plays to exist - it’s part of who he is. It’s part of his fabric. He constantly tours around the world, often with Glen Hansard, another phenomenally talented Irish musician.

We speak about his roots in Sin-E in New York, a place where he cut his teeth - a free flowing cafe that many music lovers will automatically connect with Jeff Buckley, but this was a community of like minded people, that cheered and nurtured their own. A community, much like our own within This is HCD, that is trying to figure it all out and get ahead.

There are points in this conversation where we chat about Mark’s environment, and how having the space set up and ready to channel whatever it is that we call ‘it’ - how this affects the process. Mark’s guitars are all around the place, and he’s constantly playing, experimenting, trying and testing out ideas. He’s a master crafts person.

We even talk how this environment is shaping his music, or maybe his music is shaping his environment. How living within a forest is permeating into his latest release, with his latest single being called The Forest.

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Felisha Araniti 'Let's talk about neurodiversity within Design'

The Human Centered Design Network — Thu, 17 Nov 2022 11:38:00 +0000

The episode you are about to hear is with Felisha Araniti, from SCAD University in Savannah. Felisha connected with me several years ago when we ran the first Doing Design Festival and recently published a visualisation that caught my attention. Titled ‘Neurodiversity’ within Human Centered Design Practice, I connected some of the dots between a conversation or episode with Brigette Metzler about how certain neurodiverse minds may well be better suited to aspects of design. It was a throw away comment by me at that time, but Felisha has been researching in this space for a while, following her own diagnosis with ADHD.

Link to visualisation about Neurodiversity within Design / https://www.linkedin.com/posts/feldura_userexperience-design-designthinking-activity-6986885744850067456-XyQ4?utm_source=share&utm_medium=member_android
Connect with Felisha on LinkedIn / https://www.linkedin.com/in/feldura/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Marzia Aricò 'Service Measurement; Connecting (and measuring) the dots between zoom levels'

The Human Centered Design Network — Fri, 18 Nov 2022 13:00:00 +0000

In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space.

It’s a fantastic conversation and totally enjoyed connecting with Marzia - let’s jump in!

Marzia on LinkedIn / https://www.linkedin.com/in/marziaarico/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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John Collins 'The business of value-led content marketing at Intercom & beyond'

The Human Centered Design Network — Fri, 25 Nov 2022 16:15:00 +0000

I recently caught up for coffee with John Collins, also based in Dublin, and the former Director of Content for Intercom and now an independent consultant working in content marketing for businesses around the world.

In this conversation we chat about the role of Content Marketing vs Product Marketing and chat about the massive growth of Intercom over the 7 years that John was there. I put John on the spot (you’re welcome John!) and asked him for the 5-key learnings during this period and also the things that they did that led the business to generating over 1/4 million business leads in that time.

Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow John Collins on LinkedIn / https://www.linkedin.com/in/johncollinsireland/

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Gerry Scullion - Host
Stef Murphy - Producer

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Scott Jenson 'From Apple, Symbian to Google - Exploring the World of Free and Open Source Software (FOSS)'

The Human Centered Design Network — Tue, 29 Nov 2022 10:46:00 +0000

I caught up Scott Jenson recently - Scott refers to himself as a battle scarred veteran of the software industry.

He has been doing user interface design and strategic planning for over 30 years. He worked at Apple on System 7, Newton, and the Apple Human Interface guidelines. He was UX director of Symbian, VP of product design for Cognima, managed mobile UX for Google and was a creative director at frog design in San Francisco.

Scott returned to Google in 2013 to lead the Physical Web project and research future Android UX concepts. In 2021, Scott left Google to explore life outside.

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Mansi Gupta 'Design for Women'

The Human Centered Design Network — Fri, 02 Dec 2022 15:31:00 +0000

I caught up Mansi Gupta, founder of Unconform. Mansi is a designer, researcher and is working to increase the dialogue regarding the intersection of women and design. She’s been exploring the short comings of Human Centered Design, and we chat openly about where and how she sees the problems.

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Kelly O'Dowd 'They want you to have so many skills for an entry level job'

The Human Centered Design Network — Tue, 06 Dec 2022 12:21:00 +0000

In this episode I chat with Kelly O Dowd, a recently graduate from NCAD in Ireland. We chat about what the experience was like leaving University, her search for jobs, and where they feel there’s opportunity for universities to better support students in that highly emotional stage of life - the transitional period between Uni and Working life.

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Helana Darwin 'The Dark Side of Gender Inequality within Academia'

The Human Centered Design Network — Wed, 07 Dec 2022 13:24:00 +0000

In this episode I speak with Dr Helena Darwin, a UX Researcher based in New York City. Helana has a doctorate in Sociology and is the author of the book ‘Redoing Gender: How Nonbinary Gender Contributes toward Social Change’.

We connected recently on LinkedIn about a series of posts that Helana made about the affect that businesses can put on people to train outside of work hours. I had several conversations with people I’ve coached over the years about this topic, and as you will see, it’s a pandoras box that Helana fantastically describes in great detail.

We had a few technical issues on this episode, but thanks to the wonderful editors on the show, we managed to put all the pieces together!

Let’s jump in...

Learn more about Helana / https://helanadarwin.com/
Connect with Helana on LinkedIn / https://www.linkedin.com/in/helana-darwin-phd-4b5100b1/?trk=public_post_feed-actor-name

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Amy Bucher 'Applying behavioural science within the healthcare realm'

The Human Centered Design Network — Thu, 08 Dec 2022 12:03:00 +0000

I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio.

On Lirio's website, they state 'Our purpose is to combine the power of behavioural science with artificial intelligence to drive positive behavior change for the betterment of all people'.

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Royce Wong 'Scaling Design at Big Commerce & Building the future of asynchronous collaboration'

The Human Centered Design Network — Mon, 12 Dec 2022 11:40:00 +0000

I caught up Royce Wong, Co-Founder and CEO of InOrbit and Global Director - Product Design at BigCommerce. Royce is based out of Sydney, Australia and in this conversation we speak about Big Commerce’s growth, a strategic direction and differentiation. We speak about the balancing of two titles with his start up InOrbit, that is setting out to tackle the asynchronous collaboration space. Royce is awesome and I know you’re going to love this episode.

Transcript & Shownotes:

https://www.linkedin.com/in/roycewong/

https://www.inorbit.io

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John Booth 'Data centers: Data theatre and the tsunami of frivolous data'

The Human Centered Design Network — Wed, 14 Dec 2022 15:51:00 +0000

John Booth is a well-known figure in EU data centre circles, primarily for his role as reviewer for the EU Code of Conduct for Data Centres and his work with the Certified Energy Efficiency Data Centre Award.

I started by asking John if he thinks data centers are doing enough to conserve energy, water and materials in this time of crisis. I gave an example of a 2021 survey which found that 63% of data center managers thought “there is no business justification for collecting water usage data.”

Yes, thought there are laws coming from the EU that should change that attitude.

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Jo Szczepanska 'Is it time to refresh, repair or retire your personas?'

The Human Centered Design Network — Tue, 20 Dec 2022 11:00:00 +0000

I caught up with Jo Szczepanska - a phenomenal design talent based out of Melbourne, Australia. Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper. Jo’s one of my favourite people and designers and is a great brain, and heavily involved in the co-design space.

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Sarah Kearns 'Life as a nurse in Ireland - A peek behind the curtain'

The Human Centered Design Network — Fri, 06 Jan 2023 15:51:00 +0000

I caught up with Sarah Kearns, a nurse from Dublin, Ireland. Myself and Sarah connected through a mutual desire to create a service to reward the incredible nurses, alongside the incredibly talented Amy Huberman in Ireland - and the 3 of us are working on a project at the moment called Thank You Nurses. More on that later in this episode.

In this episode you will hear the real life stories from Sarah of what life is and was life during the global pandemic, how hard these incredible people work. I wanted to shine a light on this area of society, where the work we do as system and service designers has an direct relationship often with life and death -

I don’t say this lightly, but Sarah is one of my heroes. They all are. I know you’re going to love this episode.

https://www.linkedin.com/in/sarah-kearns-5b99361a2/

https://handsonhealth.ie

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Karel Vredenburg 'The evolution of Design at IBM plus the Future of Design education'

The Human Centered Design Network — Mon, 16 Jan 2023 15:00:00 +0000

I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams.

Karel joined IBM in 1988 after having done graduate studies, research, and teaching at the University of Toronto. He introduced User-Centered Design at IBM in 1993 and assumed a company-wide role in 1995 leading IBM's community of designers, leading the development of design methods, languages, and technologies, and leading the design of the commercialization of the IBM Watson. In 2013, Karel help found a new IBM Design program together with General Manager of Design, Phil Gilbert, and IBM Fellow, Charlie Hill. Karel personally introduced the new design program which included Enterprise Design Thinking to IBM product development laboratories worldwide and introduced a tailored version of it to IBM consulting services and technology services organizations worldwide from 2014 through 2016. He next focused on the development and activation of Enterprise Design Thinking for client facing professionals worldwide and rolled that to IBM’s top client accounts in 2017 and 2018.

We chat about lots of amazing areas, such as where Design needs to go in the future to be more affective, Design Coaching, Design Education and cover off some of the key insights from the work that Karel and Don Norman have been working towards with the Future of Design Education project. Karel is awesome and I know you will love this conversation -

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Dr. Melvin Vopson 'The environmental weight of data'

The Human Centered Design Network — Tue, 17 Jan 2023 13:00:00 +0000

Dr Melvin Vopson is a truly fascinating character and deep thinker. A physicist, he is the proposer of the mass-energy-information equivalence principle, has identified a technological singularity called the Information Catastrophe and has discovered the second law of information dynamics. Melvin is the co-founder and Chief Scientific Officer of the world's first Information Physics Institute. His current scientific interests revolve around theoretical and experimental studies involving all aspects of information physics. I started by asking Melvin about his theory that information has its own weight, a weight independent of the device it is stored on.

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Amy Hupe ‘Design System Evolution’

The Human Centered Design Network — Wed, 01 Feb 2023 12:21:00 +0000

I caught up with Amy Hupe, a content designer and design system consultant based in the UK.

In this conversation we drill into what a Design System is and is not, and talk about the governance processes around managing Design Systems - leaning on Amy’s 7year experience whilst working at GDS in the UK and more. Amy is a total rockstar and I know you are going to love listening to her

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Rohan Walsh 'Making and breaking into UX & Service Design'

The Human Centered Design Network — Tue, 07 Feb 2023 10:00:00 +0000

The Getting Started in Design podcasts are created for people looking to break into Design. We shine a light on that transitionary period between education and employment and try and understand what that experience is like for people trying to break into the industry. In my opinion it is every Designers responsibility to be that person we wished we could have met when we were looking for our first break.

I caught up Rohan Walsh, a UX designer from Port Macquarie in Australia but now based in the Lebanon. We speak about Rohan’s journey to get where he is currently - including internships atAustralia Post amongst others. Rohan is an awesome designer, filled with so much potential and quality in all areas of his life

https://www.rohanwalsh.design/bio

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Emma Carpenter 'Exploring the craft of Service Design within South Africa'

The Human Centered Design Network — Thu, 09 Feb 2023 10:00:00 +0000

I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director atAccenture Song. Emma had been introduced to me several months ago, as I was keen to speak to someone in consulting space inAfrica, to get a better understanding of the social and technical implications for designing services.

I am aware the blind spot in this conversation of two white practitioners of Anglo origins talking about Design in Africa, but nevertheless, I found speaking to Emma to be absolutely brilliant.They cover off some of the cultural implications around phone data, and how this perceived restriction drives potentially a more inclusive service. We chat about how western mindsets and tech organisations design for western behaviours and how this may inadvertently result in global information exclusion to African natives who favour less data intense services, which are more likely to be localised. I know you’re going to enjoy this episode...

Connect with Emma https://www.linkedin.com/in/emmacarpenter/

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John Foley 'Creating a business case to be hired'

The Human Centered Design Network — Tue, 14 Feb 2023 10:00:00 +0000

In this episode I chat with John Foley, a service designer based in London working with Livework Studio. We chat about what the experience was like leaving University, working as a design researcher - and how John made his own luck. We chat about portfolios and also the interview process for Livework. It’s a good one - lets get into it.

https://www.linkedin.com/in/designjfoley/

https://www.liveworkstudio.com

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Andrew Francomb 'Diving deeper into the transitionary period between university and work and it’s direct impact on mental health'

The Human Centered Design Network — Thu, 16 Feb 2023 11:23:00 +0000

In this episode I chat with Andrew Francomb from the UK about their experience graduating from Lancaster University, and their experience of landing their first job. We chat about the impacts on Andrew’s mental health during this period of his life, and also how Lancaster help support their graduating students help find their feet.

-https://www.linkedin.com/in/andrew-francomb-11a8a197

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Ben Reason ‘The Velocities of Change with the Founder of Livework’

The Human Centered Design Network — Tue, 21 Feb 2023 10:00:00 +0000

In this episode I speak Ben Reason, Founding Partner of Live|Work in the UK. Ben has co-authored Service Design from Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience released in 2016. In this conversation we chat about a few things, but mainly around Ben’s own journey through Design, starting out in Liverpool in the mid-90’s and his entry into the world of Service Design later that decade.

We chat about the work Live|Work do and also a new framework titled Three Velocities of Change - what this means, where it originated and why this is so important to not only Ben, but to the LiveWork team.

https://www.linkedin.com/in/breasy/

https://www.linkedin.com/feed/update/urn:li:activity:7008020506171875328/

https://liveworkstudio.typeform.com/to/KQpMlnmc?typeform-source=www.linkedin.com

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Hinrich von Haaren ‘Diving deep into Content Transformation’

The Human Centered Design Network — Thu, 23 Feb 2023 11:00:00 +0000

In this episode I speak with Hinrich von Haaren, Co-Founder of Content Design Academy at Content Design London and now author of Content Transformation - a fantastic book that no doubt will find its way into the hands of the UX and Service Design community over the coming months. It’s an awesome book and we chat about this exclusively in this episode.

The book sets out to enable a content alpha to occur in businesses, how to go about this, including setting it up and all the way through to measurement. Hinrich is awesome and we know you are going to enjoy this podcast - so let’s jump in

•Buy the book:https://contentdesign.london/shop/content-transformation-by-hinrich-von-haaren-paperback

•https://www.linkedin.com/in/hinrich-von-haaren-05768a15/?originalSubdomain=uk

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Melis Senova ‘Exploring what we mean by Design Character’

The Human Centered Design Network — Tue, 28 Feb 2023 10:00:00 +0000

In this episode I speak with Melis Senova author of This Human and soon to be published book, Design Character. On Melis’s website they say “I help leaders find a deeper source to fuel their potential for leading others to have great impact in the world.” And we speak openly about Melis’s own journey of self-discovery and journey that has led her to a Phd in Human Centered Design, Co-Founding Huddle and now running her community for designers, titled This Human.

Before we jump in, I have a favour to ask. I've been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.

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Kaustubh Thapa 'E - waste : Ultimate Producer Responsibility'

The Human Centered Design Network — Thu, 02 Mar 2023 10:00:00 +0000

People like Kaustubh Thapa give me hope. Kaustubh is finishing his PhD at the Copernicus Institute of Sustainable Development at Utrecht University in the Netherlands. His collaborative research in Nigeria, China and Vietnam incorporates justice, equity, and sustainability for a fairer EU waste trade and a just circular economy transition.

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Bronwyn Van Der Merwe ‘Exploring and Scaling Design Culture internationally at Fjord and now Culture Amp’

The Human Centered Design Network — Tue, 07 Mar 2023 10:23:00 +0000

In this episode I caught up with Bronwyn Van Der Merwe, VP of Design at Culture Amp.

We speak about Design Culture and tap into Bronwyn’s absolutely incredible background and personal experience that saw Bronwyn spearhead the evolution of Fjord in APAC regions.

What were the key things that Bronwyn did to ensure the scalability of a design culture at Fjord in Australia, and also when it scaled into Asian regions like Singapore and Japan. How did they balance the local culture in each region and touch on how this was handled as the merger between Fjord and Accenture unfolded, that ultimately saw two cultures merge.

We speak about Bronwyn’s past, tapping into their Commerce background, and how this ultimately provides them with a brilliant lens to peer through when looking at the commercial impact of Design. We chat about the work that they are doing at Culture Amp, and the special culture that is unfolding within the business.

I say this lightly, but this is a must listen to anyone in Design leadership.

Links

LinkedIn: https://www.linkedin.com/in/bronwynvdm/

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Roya Azadi ‘Improving Access to Justice at the Supreme Court’

The Human Centered Design Network — Thu, 09 Mar 2023 10:00:00 +0000

In this episode I caught up with Roya Azadi, strategic director at Paper Giant, a design consultancy based in Melbourne, Australia.

I follow a few places on my personal social accounts and really respect the work that the folks at Paper Giant do, and was really excited when I saw a project that they did with the Supreme Court in Victoria around accessing Justice. We chat about the project is detail, how Roya and the fellow team members built trust, worked alongside other consultancies, remained focussed on the analogue, and also what Roya brought to the project themselves, through their own story. It’s a great conversation.

https://www.papergiant.net/work/a-user-experience-strategy-to-improve-access-to-justice-at-the-supreme-court

https://www.linkedin.com/in/royaaazadi/?originalSubdomain=au

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Charlotte Fountaine ‘Service Designing a stigma-free and relevant mental health support to empower the LGBTQIA+ community to lead happier, healthier lives’

The Human Centered Design Network — Tue, 14 Mar 2023 10:00:00 +0000

In this episode I caught up with Charlotte Fontaine, an incredible service designer in the UK.

We speak about Kalda, a service that has really opened my eyes through my own naivety and in exposure to the needs of people within the LGBTQIA+ community.

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Perk Pomeyie 'How bauxite mining destroys Nature and communities'

The Human Centered Design Network — Tue, 21 Mar 2023 10:00:00 +0000

Perk Pomeyie is a Ghanaian environmental activist from Accra, who is currently the National Coordinator of the Ghana Youth Environmental Movement-a leading youth-led environment and climate advocacy and campaign group in Ghana. I started by asking Perk to tell me more about how the youth movement works.
https://gerrymcgovern.com/books/world-wide-waste/

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Oliver Weidlich 'Creating Immersive Experiences with Spatial Computing'

The Human Centered Design Network — Tue, 28 Mar 2023 06:16:00 +0100

In this episode I caught up with Oliver Weidlich, of Contxtu.al Sydney, formerly known as Mobile Experience.

I’ve met Oliver several times over the years whilst living in Sydney, always in passing, and never in detail, but was always hugely impressed when I saw him speak about Design, and here is no different.

We focus our conversation on spatial computing, and get straight into the nitty gritty of what this is, and how it will radically change how we design services and experiences. We chat about the complexity of data ownership, and build on the conversation threads that myself and Scott Jenson spoke several months ago.

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Dee Seaver 'The Broken Promise of Design Academia: A Call to Action'

The Human Centered Design Network — Tue, 18 Apr 2023 14:00:00 +0100

In this episode I chat with Dee Seaver from Philips about the role of the Service Design function within organisations and the interconnectedness towards how academia prepares designers towards either agency or in-house practice. It may seem like a small nuance, but it’s a really interesting conversation to have and reflect.

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Steven Russell 'The Rise of the Autonomous Bus: A Look into the Future of Transit'

The Human Centered Design Network — Thu, 20 Apr 2023 10:00:00 +0100

In this episode I speak with Steven Russell, a service designer and now Innovation Manager at Stagecoach bus in the UK. We chat about autonomous buses - a project that Steven has been working on for quite some time. Now, no longer in the realms of movies like Back to the Future 2, it’s not too far away. How far I hear you ask? Well at some point this year, Edinburgh will hopefully become one of the first cities in the world to start rolling the service out in a R and D capacity.

We chat about all the ins and outs about the process, and discuss what the service might look like, potential service failures and other industry dependencies like insurance (who is responsible in the case of accidents) and also how to prepare society for visual of seeing a bus with people driving down the road, with no human driver at the wheel.

Note: Since recording the launch date for the autonomous bus service has been announced. It will open to the public on Monday, the 15th of May.

Connect with Steven: https://www.linkedin.com/in/stevenjrussell/

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Darjan Hil ‘The Art of Visualising Complexity’

The Human Centered Design Network — Tue, 25 Apr 2023 10:30:00 +0100

A number of months ago, I was researching for my keynote in Scotland in June this year, and I stumbled across the work of Superdot studio in Switzerland. I was blown away by all the amazing work that they had done and was thrilled to see that they were in the process of publishing their book, Visualising Complexity - A Modular Information Handbook. I purchased it and from the moment it arrived on my desk, it has not been too far away. I show it to people on Zoom calls and any of the trainings that I have been doing. I have recommended it to many of my peers. I feel so lucky to have this podcast, as it allows me to reach out to people I truly respect and connect with them over a conversation, and I did just that with this book.

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Scott Jenson ‘Part 2 of 2: Open Source Design Movement: How Designers can help change the game’

The Human Centered Design Network — Thu, 27 Apr 2023 10:30:00 +0100

In this conversation I caught up with the second part to my conversation with Scott Jenson to explore how Designer can actively get more involved with the free and open source software movement. We speak more about why this is of such an interest to Scott, and he gives his awesome advice to others on how they can get involved.

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Emily Hamilton ‘Designing Second Chances: Breaking the Cycle’

The Human Centered Design Network — Wed, 03 May 2023 12:00:00 +0100

In this conversation I caught up Emily Hamilton, Senior Strategic Designer at Paper Giant in Australia. We speak about a project that Emily worked on recently that was related to recidivism and working with people who recently left a Justice facility. We speak about the project in detail, the methods used and outcomes achieved. Emily’s awesome, I know you will love this conversation.

Learn more: https://www.papergiant.net/work

Connect with Emily: https://www.linkedin.com/in/emily-hamilton-7a669094/?originalSubdomain=au

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Steffi Kieffer 'Designing with AI: Exploring the Intersection of Artificial Intelligence and Design'

The Human Centered Design Network — Wed, 03 May 2023 17:00:00 +0100

Hey folks, I’m delighted to bring you two exclusive interviews from a very special event that I attended recently in Nuremberg in Germany called Teaming with AI.

A few weeks ago, as I was driving to Northern Ireland, I mentioned to my wife, about an event my friends Markus Hormess, Adam Lawrence and Florian Bailey were hosting. I didn’t expect to be given a free pass to attend from the family, but it came and I didn’t ask a second time.

I’ve a bit of a love hate relationship with AI. I enjoy reading about, but can foresee some massive transformations that are likely to occur, not in the future, but right here and right now. I hadn’t really sat down and given the impact that much thought other than it was extremely likely. This event gave me the time to pause, connect, reflect and review the changes in macro level detail.

But back to Design, well I was in a workshop led by our guest today, Steffi Keiffir. She is an independent practiioner and facilitates Design Thinking workshops, Design Sprints etc and has been using AI a lot more than most within their work, and we go deeper into this. Just how they are using, what AI pieces they are using, so if you listen to the entire episode, you’ll get an overview of just how much change is upon us. We used a basic 5-step design process and reviewed how, where and when AI can be applied and what the likely outcomes are.

Quite simply, this is a must listen for anyone on the tools, or anyone within any strategic function in business today.

Let’s get into it.

https://www.linkedin.com/in/steffikieffer/
Explore the Conference / https://www.teamingwith.ai/

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Pietro Jarre ‘No such thing as sustainable mining’

The Human Centered Design Network — Tue, 09 May 2023 10:30:00 +0100

Pietro Jarre has a doctorate in geotechnical engineering. He’s a specialist in geotechnical and environmental issues on waste rock deposits, mining infrastructures, landfills and brownfields. Since 2015, his focus is on the environmental and social impact of digital technologies. He’s founder of Sloweb association, something I’d highly recommend checking out at slowweb.org. Pietro starts our chat by recounting his early years in mining, leading up to the Los Frailes tailings dam disaster.

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Frank Müeller ‘Revolutionising Work Spaces with Playmobil Pro: the Ultimate Tool for Creativity and Collaboration’

The Human Centered Design Network — Thu, 11 May 2023 14:10:00 +0100

In this conversation I caught up Frank Mueller, of Playmobil Pro. Frank is Managing Director of GBI Global Business Innovation in Munich. We speak the incredible kit that I recently bought for the new Makers & Doers School that I have launched, which is a design school for children aged 6-12. We speak about how Playmobil works in the professional organisational capacity to help unlock conversations and visualise complexity.

Click here to watch a video of this episode.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Manuel Lima ‘The New Designer: Pioneering Perspectives’

The Human Centered Design Network — Tue, 16 May 2023 10:30:00 +0100

On Manuel Lima’s website, he mentions “a celebrated voice on UX design and data visualization who has spent the past 15 years leading design teams and building cutting-edge digital experiences at companies like Google, Codecademy, Microsoft, Nokia….”. His first three books were breathtakingly beautiful. If you like data and visualisations, then you are more than likely familiar with one or all of his books.

A number of months ago, Manuel sent me an advance of his latest book, The New Designer and it instantly felt different. I could sense a sea change had occurred and in this conversation that you are about to hear, we discuss the reflective process that Manuel took in the creation of this book.

It’s an awesome book - that is perfectly timed. Many of us are questioning our roles in the creation of service that perpetuate social structures and norms. This book is not just for you, but it’s for everyone you know who is on a journey of self-discovery and purpose.

This was a lot of fun to record and hope you enjoy it!

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Zoë Rose ‘Design Through Time: Unraveling the Evolution of Methodologies and Frameworks’

The Human Centered Design Network — Thu, 18 May 2023 10:30:00 +0100

In this conversation I caught up Zoe Rose, of Great Question in Australia. We speak about the background and history of design methods, as far back as 1950. Zoe is a well of information on this topic, and proves to be a really fun and enjoyable exploration back in time…

Links

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Justyna Turek ‘A fresh perspective:The Role of Human-Centered Design in Sustainability’

The Human Centered Design Network — Thu, 25 May 2023 10:30:00 +0100

In this conversation I caught up Justyna Turek, founder of many businesses and based in Sweden. Justyna works most often with Next Agents and Change Pilots in Poland. We speak about the work that they have been focussed on for over a decade, sustainability and design. I wanted to explore how they got into it, as I know there are many people that I coach who are interested in this space, but maybe feel unsure on how to work more in this space. We all know the crisis that we face globally with global warming, so aligning to Earth Centered Design Principles is probably not a massive leap for most of us, but just how would you get started…

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Gerry Scullion - Host
Stef Murphy - Producer

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Katie O'Donoghue 'Artful Minds: Nurturing Children's Emotional Growth Through Art Therapy'

The Human Centered Design Network — Thu, 01 Jun 2023 11:57:00 +0100

In this episode of the Makers & Doers Podcast, I speak with Katie O'Donoghue, an artist and author of several beautiful children’s books. Katie is an art psychotherapist and is in the process of completing her PhD in Health Psychology in UCL. Katie speaks to me today about the power of introducing art and design to children, and how it can help them process emotions.

https://www.katieodonoghueart.com/

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Gerry Scullion - Host
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Florian Bailey 'Service Design Secrets: Elevating Michelin Dining'

The Human Centered Design Network — Thu, 15 Jun 2023 17:10:00 +0100

Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey.

The day before the event, myself and Florian spent some time together and hung out and explored the office where he was based. In passing, Florian mentioned he also was co-founder of Etz a 2-Star Michelin restaurant. I actually thought he was joking, but no, one of his businesses was the most incredible restaurant. The reason why I thought he was joking was, I’ve watched those documentaries on how demanding these types of restaurants can be - and I knew Florian was already super busy with his User Centered Strategy business, Nurenberg Festival etc

The next day, at the event, Etz provided all the food. The food was extremely special but that wasn’t the bit that I was most interested in. I was interested in the journey that Florian and his co-founder went on to get to this point. I mentioned that I had walked around the office space, well this is the same space that Markus and Adam use for their amazing This is Service Design Doing workshops from time to time. But it’s also the same space that Florian used to test the prototype for the restaurant - where was the line of visibility, the line of interaction. I wanted to drill a little deeper into these areas and learn more about that journey, what worked, what didn’t work.

So if you’re looking for an awesome example of a world-class business that utilises service design methods - look no further.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Sarah Clearwater ‘The Intersection of Design and Leadership: Navigating the Journey’

The Human Centered Design Network — Tue, 11 Jul 2023 10:00:00 +0100

Today on the show I speak with Sarah Clearwater about a Design Leadership white paper that she instigated and curated, speaking to many people across various organisations. Sarah's based in New Zealand, and I drill deeper into the background of the paper.

Website: https://www.sarahclearwater.com/

LinkedIn: https://www.linkedin.com/in/sarahclearwater/?originalSubdomain=nz

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Gerry Scullion - Host
Stef Murphy - Producer

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Neil Theise ‘Navigating Complexity'

The Human Centered Design Network — Mon, 14 Aug 2023 17:35:00 +0100

Earlier this year, I read an article by one of my heroes, The Edge of U2 in The Guardian. The first item in his list of culture highlights, was the book of today's podcast guest, Neil Theise. Like me, The Edge managed to get an early copy of the book from Neil’s awesome publicist in New York, Nicole Dewey and he too joined the fan club for Notes on Complexity.

I have become captivated about many of the leading authors on complexity, and was thrilled when Neil agreed to record with me, his first from within the Design world. I’ve been researching complexity for several months, and unpacking what we can take away from decades of research by leaders in the field. How can we apply this level of thinking into our day to day work as change-makers.

This conversation is one that I will look back on an cherish, but also cringe at times, as I ask some pretty naive questions. My goal here with many of the podcasts, is sometimes to ask the questions that hopefully can open up channels for many, so as you can probably tell by this stage, I’m not afraid of asking for the sake of clarity.

If you can, get your hands on this book. It’s stunning. It’s carefully created and really has opened my mind to new worlds that I am excited to continue to explore.

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Gerry Scullion - Host
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Introducing This is HCD (Spotify Trailer)

The Human Centered Design Network — Mon, 14 Aug 2023 18:25:45 +0100

This podcast has been producing content since 2017, and as we rapidly approach our 1-millionth download, I am so proud of the back catalogue that we have available that includes conversations that cover topics like service design, ethical design, trauma informed design, facilitation, embedding design, working within complexity and so much more. Human Centered Design is often spoken about in terms of a method and/or process.

This podcast challenges that, and ensure that as a listener we broaden knowledge and of course, the most important factor in anything that we do as change-makers - the mindset.

Check out our website, where we offer Coaching Programmes, On-Demand Learning opportunities and access to over 300 hours of free podcast episodes.

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Gerry Scullion - Host
Stef Murphy - Producer

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Heather Hansen ‘Unmuted: Breaking Language Barriers and Redefining Communication in Organizations’

The Human Centered Design Network — Mon, 14 Aug 2023 18:27:22 +0100

Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and better and more effective use of language.

As many of you will probably know, my name is Gerry Scullion and I'm a service designer based in Ireland. I offer service design training, user experience design training and also my Visualisation Methods for Change Makers course on my website and offer this in house for businesses. So if you're in an organisation and looking for training, please get in touch with me.

So let me tell you about Heather.

Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias. Heather comes from the US and we speak about all of that jargon that permeates the tech business such as “ping me” or “circle back” - where this comes from what and not only what under pins it but also the affect this has on a day to day basis. It’s exclusionary and exclusive.

Link: https://globalspeechacademy.com/about/heather-hansen/

LinkedIn: https://www.linkedin.com/in/hansenheather

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Gerry Scullion - Host
Stef Murphy - Producer

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Greg Bernarda 'Leading Ecosystems'

The Human Centered Design Network — Fri, 01 Sep 2023 12:42:00 +0100

Way back in 2017, I caught up with Greg Bernarda, Co-author of the best selling innovation book, Value Proposition Design by Strategyzer. I've known Greg for a long time, and in this episode we reflect on where the time between books, where he sees Value Proposition Design and also the Business Model Canvas in the current world.

I truly respect Greg's mind and brain as one of the best thinkers around, and so too do Thinkers50 - a regular speaker at the their events. We tap into the work he's being doing around Leading Ecosystems, vs products or services. We speak about what business model's look like within organisations at the macular and also at scale.

If you are working in spaces where you are trying to nudge the system towards becoming more customer or human-led, I think you will get a lot from this episode

Now, before we jump in, today's episode is brought to you by our good friends at MIRO. I use MIRO on nearly all of my online training sessions with clients. I want to tell you why. In today's digital age, remote work is becoming increasingly common. MIRO is built with remote collaboration in mind, enabling teams to collaborate effectively, no matter where they are. One of the features that I haven't actually used until recently was the video conferencing feature from inside the application. This takes is to the next level!and think you will like it too

Now, let's get into Greg's episode..

Gregs links

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Hector Garcia 'Unleashing Ikigai: Finding Purpose and Fulfillment in Life'

The Human Centered Design Network — Thu, 07 Sep 2023 14:59:16 +0100

Many of you will have heard of Ikigai, the Japanese concept of aligning our lives to our purpose, something I am deeply involved with at the moment on my coaching programmes. Hector has written two of the best selling books on this topic, and is based in Japan himself. In this conversation, I get into areas of the methods that Hector suggests, but also does himself. By the end of this conversation, you will understand not only what Ikigai is, but also how to start weaving it's principles into your day to day life.

https://hectorgarcia.org/

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Gerry Scullion - Host
Stef Murphy - Producer

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Mollie 'The Resurgence of Gaeilge: Irish with Mollie's Effort to Save the Language from Extinction'

The Human Centered Design Network — Tue, 12 Sep 2023 14:42:00 +0100

Today on the show we have a very special guest, Mollie, of Irish with Mollie Instagram fame. Now Mollie is from Dublin and has been on a mission to spread the love of my native language, Irish, or as we say in Ireland, Gaeilge. To give you a very brief background on our history in Ireland, we spoke Irish up until the British rule, and it wasn't until the early 1900s and 1916 that we regained our independence, but we never regained our native tongue fully.

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Gerry Scullion - Host
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Opher Yom-Tov 'Designing Futures: The Journey of the World's First Chief Design Officer at ANZ Bank'

The Human Centered Design Network — Mon, 18 Sep 2023 00:00:00 +0100

Today on the show we have up until recently, the world's first chief design officer within a bank setting. Opher Yom Tov. And as mentioned over recently, exited ANZbank in Australia. Where after seven years, he was a crucial piece of their journey towards becoming more design centric. At the time of editing, there are over 200 designers within the organization. Pretty remarkable for any design led business out there. But even more. So when you think about the heavy regulation that persists within the areas of banking, This episode is quite simply a most listened for anyone within the banking space globally, who was banging their head against a wall dreaming of helping move the dial forward within the organization. Now we hear over's perspective on advice to designers who are in this situation right now. So even if you aren't part of a banking industry, This is a great opportunity to hear from behind the executive curtain, so to speak.

https://www.linkedin.com/in/opheryomtov/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Juan Prego 'Playful Pathways: Nurturing Growth and Learning through Play'

The Human Centered Design Network — Thu, 21 Sep 2023 14:54:21 +0100

Play. Something we all did as children, but as we grow older, it's less and less common to see, and even more so within the workplace. Play is often seen as the opposite of work.

But what about if your job was to help unlock the potential, and you encourage play to do that in the workplace? Well, earlier this year, Adam Lawrence and Marcos Edgar Hormess, who I've worked with for many years, mentioned to me about a new play kit that they were involved in creating with Playmobil Pro.

And I bought the full pro kit myself out of my own money. So this isn't an advert. I paid for this kit myself. But once I got it, I hit a few stumbling blocks. And I wasn't entirely sure how to weave it into my sessions or my workshops with my clients. Now, Frank, the MD of PlayMobile Pro, who I spoke to earlier in this year on the podcast, was awesome and connected me with today's guest, Juan Prego.

Now, on the topic of play, I've been a big fan of Miro for many, many years. It's the tool of choice for my online workshops. And they've kindly sponsored today's episode. And the sessions and learning experience that I provide for my clients are always fun. And I put this down to the utilizing of Miro's fun features inside their tool.

And I can really curate whatever experience I want to have within my canvases. Now Miro are helping us out. By sponsoring this episode, as I said, so if you want to show some love, why not check out what they've been doing by visiting Miro. com forward slash podcast, or by clicking the link in the description or show notes, depending on where you're listening or watching this episode.

Now, if you are listening, did you know that you can watch this episode on our YouTube channel? People are absolutely loving the fact that they can see the guests chat about things. So be sure to subscribe if you can get a chance and check out our YouTube channel. Back to Juan. He's produced an awesome book, Play Like a Pro, that is due out later this year in 2023 in English.

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Gerry Scullion - Host
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How Service Design Shapes the Future of Organizations: A Conversation with Patrick Quattlebaum

The Human Centered Design Network — Mon, 02 Oct 2023 15:13:21 +0100

In this exclusive interview, dive deep into the realm of service design with Patrick, co-author of "Orchestrating Experiences" and a key figure at Harmonic. From the early days of Adaptive Path to the rise of service design as a strategic force, Patrick reveals the nuances of running a successful design studio, Harmonic Design. Discover the significance of staying true to one's purpose amidst rapid change, the importance of self-care in the entrepreneurial journey, and the diverse applications of service design in today's organizations. Whether you're a seasoned design enthusiast or just starting out, this chat offers rich insights into creating impact in the world of design.

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Gerry Scullion - Host
Stef Murphy - Producer

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Leon Barnard 'Wireframing for Everyone'

The Human Centered Design Network — Tue, 03 Oct 2023 17:10:42 +0100

I'm delighted to have you with me for another cracking episode this time with Leon Barnard, co-author of the brand spanking new book on A Book Apart, called Wireframing for Everyone.

Leon, Michael and Bill all work for one of my absolute favourite UX businesses, Balsamiq. A wire framing tool that when it came out in 2008, was revolutionary. It reduced the exclusivity around the capability of wire framing, and made it accessible overnight to teams and non-designers. It increased the quality of communication, it reduced meetings, it sped things up and enabled better outcomes for teams working in the product space. It wasn’t perfect, it wasn’t sexy, but it was powerful.

In this conversation, we chat about the self-imposed restrictions on the product, still owned by the original founder, Giacomo (Peldi) Guilizzoni who I can vividly remember answering my support tickets in the early days of the business, and it’s awesome to see and hear what the culture is like within the business.

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Gerry Scullion - Host
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'Whispers of Innovation: The Cochlear Impact' Patrick & Jen Hoffner

The Human Centered Design Network — Fri, 06 Oct 2023 10:42:00 +0100

In this episode we dive deep into the realm of cochlear implants and the profound impact they've made on the lives of one of the coolest young men that I have ever met, Patrick Hoffner. In this episode we speak with Jen, his Mum, and Patrick and hear about the journey that Patrick has been on since having cochlear implants at aged-1. We speak about how this incredible technology has impacted his life.

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Gerry Scullion - Host
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Nicole Lachenmeier 'UN-Designing Complexity: Beyond Templates to True Visualization'

The Human Centered Design Network — Mon, 09 Oct 2023 16:12:00 +0100

In 'Designing Complexity: Beyond Templates to True Visualization', we dive deep into the transformative world of data design. Nicole, a Swiss graphic designer, joins us to unpack the philosophy behind visualizing intricate concepts. Through enlightening discussions, we explore the journey from narratives to visuals, the pitfalls of generic templates, and the imperative of creating designs that are not only informative but also aesthetically engaging. Whether you're a seasoned designer or just curious about how the pros transform dense data into digestible visuals, this podcast sheds light on the art and science of making complexity comprehensible.

Buy the book https://www.superdot.studio/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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'Fostering Emotional Well-being: The Samaritans’ Impact on Heldiney Pereira

The Human Centered Design Network — Thu, 19 Oct 2023 12:00:00 +0100

In this profoundly moving episode, we dive deep into a transformative journey with our distinguished guest, Heldiney Pereira. Heldiney candidly shares his story of navigating life’s tumultuous waters, marked by personal loss, questions about self-worth, and the search for meaning. Emphasizing the pivotal role that the Samaritans played in his journey, Heldiney unveils how moments of despair and confusion became crucibles for forging his resilient spirit and redefining his sense of purpose.

Explore Heldiney’s insights on recalibrating one’s mind amidst a world overflowing with conflicting information, and how realigning life goals and sense of self can emanate from places of vulnerability. In a conversation intertwined with themes of self-love, mental health, and the art of being, learn how Heldiney’s commitment to emotional well-being turned obstacles into paths of self-discovery and personal growth.

Join us, as we embark on an enlightening conversation, celebrating the strength of the human spirit, the wisdom derived from life’s trials, and the transformative power of finding one’s sense of purpose amidst life's complexities.

https://www.linkedin.com/in/heldiney-pereira

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Aoife Dooley 'Creative Sparks: The Journey from Inspiration to Award Winning Childrens Book Author'

The Human Centered Design Network — Tue, 24 Oct 2023 12:00:00 +0100

I'm delighted to have you with me for another cracking episode this time with Aoife Dooley, one of Ireland’s most talented illustrators. We connected several years ago at an event where we both were speaking at, and stayed in touch afterwards. Aoife’s created several beautiful children’s books over the last decade, many of which have been shortlisted for best children’s books each time in Ireland. We speak about Aoife’s journey of self-discovery a number of years ago that led Aoife finding out that they were autistic, and what this meant to her. We speak about Aoife’s creative process, and how they approach idea generation and generally find out about what makes this creative powerhouse tick.

https://aoifedooleydesign.com/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Ben Dunn Flores ‘Innovative Inhabitance: Pioneering Your Path to Cooperative Homeownership’

The Human Centered Design Network — Tue, 31 Oct 2023 12:00:00 +0000

I'm delighted to have you with me for another cracking episode this time with Ben Dunn Flores, Co-Founder of Roost. I’d stumbled across this start up late one night on a post that was exploding on LinkedIn that challenged the status-quo about home ownership in the UK.

I openly admit in this episode that I am privileged and lucky to have a home, albeit with a mortgage, but we discuss the alternative paths to home ownership, through the CO-OP model that has been popularised in Central Europe. I know very little about this space, and I was eager to learn from Ben. He is so articulate and knowledgable and demonstrates everything that excites me about the future generations who are ready to challenge the structures that many of us have accepted as the only way to do something.

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Gerry Scullion - Host
Stef Murphy - Producer

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'Catalina Bonavia: Transforming Lives - Designing a Health-Enhancing Toilet in Argentina'

The Human Centered Design Network — Wed, 15 Nov 2023 15:00:00 +0000

In this eye opening episode, we meet Catalina Bonavia, known to friends as Cata, who is Head of Service Design for Three6.com.au. Originally from Argentina, now living in Melbourne, Catalina has worked on some very interesting projects as an industrial designer, not least a remarkable health-enhancing toilet design for a family in Argentina, which quite literally has changed people's lives.

Join us for a fascinating chat, not only about toilets, but about the incredible work Catalina does.

https://www.linkedin.com/in/catalina-m-bonavia

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Gerry Scullion - Host
Stef Murphy - Producer

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'Playful by Design' with Prof Sonia Livingstone and Kruakae Pothong

The Human Centered Design Network — Mon, 27 Nov 2023 12:00:00 +0000

In this episode, we welcome Professor Sonia Livingstone with Kruakae Pothong from the London School of Economics, also involved in Playful By Design. The discussion focuses on childhood development and incorporating design into children's lives.

Kruakae, originally from Thailand and with a background in journalism, highlights her shift to research at the intersection of policies, technologies, and society.

Sonia, a social psychologist, shares her journey of exploring how children engage with the digital world and her involvement with the Five Rights Foundation, aiming to improve the digital space for kids.

The conversation touches on design thinking, the collaborative efforts of the guests, and the role of design in shaping children's experiences in the digital world.

A really enjoyable chat with our guests Sonia and Kruakae, thanks for joining us.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"Designing Success: Jeff Gothelf on UX, Lean Principles, and OKR Pitfalls"

The Human Centered Design Network — Tue, 05 Dec 2023 12:00:00 +0000

We meet keynote speaker, trainer and coach Jeff Gothelf, and speak about how Jeff helps build collaborative cultures and adopt modern ways of working in organisations.

Jeff tells us about his background in design, particularly the intersection of design and agile methodologies. He shares his experience in creating and popularising Lean UX, a process outlined in his book with Josh Seiden. The conversation delves into the challenges of selling and explaining user experience to businesses that didn't initially understand its value.

Jeff emphasizes the importance of translating design work into language that business leaders care about, focusing on the impact on solving business problems. The discussion also touches on the evolution of user experience in tech and software businesses during a pivotal time.

Jeff addresses the challenges in implementing Objectives and Key Results (OKRs) within organisations. He highlights the need for a qualitative approach to objectives and the importance of key results being metrics that measure human behaviour.

The conversation provides insights into the foundations of UX and the current hurdles in fostering a deep understanding of OKRs within organisations.

An interesting one to record and an interesting listen for sure. Enjoy!

https://www.linkedin.com/in/gothelf

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Gerry Scullion - Host
Stef Murphy - Producer

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"Designing Change: A Decade-Long Journey in Service Design at Stanford with Morgan Miller"

The Human Centered Design Network — Mon, 18 Dec 2023 12:00:00 +0000

The wonderful Morgan Miller shares his journey at Stanford, where he transitioned from an arts program coordinator to leading a service design team. Working in a complex higher ed environment, Morgan highlights the challenges and rewards of introducing service design to a technology-centric institution. Over the years, he navigated the intricacies of the organization, cultivated support for service design, and eventually formed an interdisciplinary consulting group. Morgan also discusses his initiative, Practical Service Design, aimed at demystifying service design and fostering a community interested in real-world applications of the discipline. The episode delves into the unique culture at Stanford, the role of brand identity, and the importance of leadership in advocating for service design in an institutional setting.

https://www.linkedin.com/in/morganbrandonmiller/

Creators & Guests

Gerry Scullion - Host
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"Driving Design Innovation: Building Mindsets, Navigating Challenges, and Assessing Maturity with Munib Karavdic"

The Human Centered Design Network — Wed, 20 Dec 2023 12:00:00 +0000

In this episode, Gerry interviews Munib Karavdic, a design innovation expert. Munib shares insights into his work at Wave Design, an Australian design innovation company, where the focus is on helping businesses design new programs to address pain points or improve user experiences. He emphasizes the importance of elevating the mindset of people involved in design projects and building capabilities within organizations.

Munib discusses the challenges of intrapreneurship, drawing on Steve Jobs' experience at Apple and Pixar. He highlights the need for entrepreneurs within large organizations to navigate stakeholders, inspire teams, and develop a different set of skills compared to startup entrepreneurs. The conversation delves into the value of encouraging entrepreneurship in all organizations and the necessity of having a strategy in place to align innovation efforts with overall goals.

Later in the episode, Munib introduces "WaveAssess," a tool developed during his time at AMP, aimed at assessing an organization's innovation and design maturity. He discusses the importance of problem framing to achieve alignment and shares a practical trick involving visual designers to facilitate discussions around solutions. The episode provides valuable insights into the challenges and strategies involved in driving design innovation within corporate settings.

linkedin.com/in/humancentreddesign

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Jon Wallhouse "Sutsu: Crafting Fashion with Purpose and Longevity in a Disposable World"

The Human Centered Design Network — Fri, 12 Jan 2024 12:00:00 +0000

Our guest on this episode is Jon Wallhouse, founder of Sutsu, a clothing label with a unique approach to fashion. Jon shares his journey, starting with his passion for design since childhood and his dream of owning a surf clothing label, setting the foundation for his future endeavors at the age of 15.

We cover the evolution of Sutsu, initially launched as an "anti-brand brand" with a focus on positive environmental impact, the challenges faced during the financial crisis, leading Jon to pivot and start a design agency. The resurgence of interest in Sutsu during the lockdown prompted Jon to relaunch the brand online, resulting in unexpected success.

The conversation delves into the tension between affordability and longevity surrounding Sutsu’s ethos and high-quality products.

Overall, the episode provides insights into Jon Wallhouse's entrepreneurial journey, the philosophy behind Sutsu, and a broader discussion on the value of longevity in both products and personal endeavors.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"Redefining Promises: Shaping the Future of Customer Experience with Damian Kernahan"

The Human Centered Design Network — Tue, 16 Jan 2024 17:20:00 +0000

On this episode, we catch up with Damian Kernahan in Sydney, Australia for an insight into his professional journey, spanning from the advertising industry to co-founding a service design firm. We discuss the challenges of navigating complexity and silos in large organisations and reflect on the limitations of personas in designing effective customer experiences. Damian emphasizes the importance of understanding customer needs and emotions, proposing a shift from brand promises to actionable service promises. The conversation also touches on the evolving baseline of customer expectations, the significance of consistent experiences across channels, and the role of service design in shaping the future Western Sydney International Airport. Ultimately, the episode advocates for a focus on keeping promises and delivering value to customers in a metronomic fashion.

Click here to watch a video of this episode.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"Journey Map Ops Unveiled: Navigating Customer Experiences with Richard, Maren, and Marc"

The Human Centered Design Network — Wed, 24 Jan 2024 12:00:00 +0000

In this episode, stand in host Richard McMurray, service designer from the UK, meets Maren Hotvedt, service designer at Atlassian in the U.S., and Marc Stickdorn, service design expert from Austria. They delve into the world of customer journey management operations and discuss the practical application of journey maps as decision-making tools within organizations. Our host and guests share insights from their experiences, emphasizing the need for flexibility, scalability, and effective communication across teams.

linkedin.com/in/richardmcmurray

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Gerry Scullion - Host
Stef Murphy - Producer

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"Unlocking Creativity: Exploring Liminal Coaching with Mike Parker"

The Human Centered Design Network — Sat, 10 Feb 2024 12:00:00 +0000

Welcome to another episode of This is HCD. Several months ago, I started speaking with today's guest, Mike Parker, owner and founder of Liminal Coaching in Wales in the UK. I'd heard Mike's name mentioned several times over the years online, especially after reading the brilliant book by Dave Gray called Liminal Thinking several years ago.

Now that book for me was transformative. Both personally and professionally, and over the years, as I explored ways and means to extend my level of knowledge in this space, I started to read more and more about the benefits of liminality to changemakers. So what exactly is liminality? And more to the point, what is liminal thinking?

If you haven't read that book, I really encourage you to pick it up. It's a brilliant book and a brilliant read. Now, liminal thinking is a concept, an approach to problem solving and understanding. The world that deals with the power of the thresholds of perception and belief. Now, the term liminal comes from the Latin word limen, meaning threshold.

But I truly love it and I love practicing it. I might not be good at it. But I know I want to get better at it, but that's probably a really nice way of framing it. So this episode is going to be of interest to me, or of interest to you if you're like me in that sense, always running close to empty and always striving for perfection and really ultimately being critically hard on yourself from time to time.

So in this episode we tackle some of those pieces and go deeper into Mike's practices. Let's get stuck in.

linkedin.com/in/mikekparker

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"Crafting Human-Centric Employee Experiences: Insights from Elliott Nelson"

The Human Centered Design Network — Mon, 19 Feb 2024 12:00:00 +0000

Today on the podcast, I'm delighted to welcome Elliott Nelson, Chief HX Officer, which is Human Experience Officer at HXWize in the US. Now we connected through my good friend and our good friend, Marc Stickdorn in 2023, and had great conversations about the complicated processes within the world of HR and employee experience. So this episode is really for anyone who has been wondering about using service design methods. For employee experience.

Elliott is truly awesome. He was a fantastic guest. I know you're going to find it really interesting to listen to him. I know you're going to love this episode. So let's jump straight in.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"Exploring Creativity and Collaboration: A Journey through Music Thinking and Jam Cards with Christof Zürn"

The Human Centered Design Network — Thu, 22 Feb 2024 12:00:00 +0000

Welcome back to the show to our old friend Christof Zürn. I actually had the pleasure of meeting this wonderful human being in person in Amsterdam earlier this month. Christof appeared on the podcast a number of years ago but since then has produced his book "The Power of Music Thinking”, published by BIS Publishers.

In this episode, we speak more about the Jam Cards, which I'll link below. It’s an interactive and meaningful way to collaborate more effectively with yourself or with teams. We demo these Jam Cards in the episode, so you can listen to it or follow along on YouTube.

Christof is absolutely awesome and I’m excited to share this one with you.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"A Fresh Perspective on UX: 'Think in 4D' with Erica Heinz"

The Human Centered Design Network — Mon, 04 Mar 2024 10:00:00 +0000

In this episode, I speak with Erica Heinz, author of Think in 4D, a brand new book aimed at user experience designers.

It's absolutely beautifully designed, designed by themselves. And we discussed the industry of user experience or UX in detail, where she feels this book helps cover some of the voids due to the perceived shift in the user experience industry over the last decade. Now, Erica has been working with many amazing organizations and brings an awesome and much needed fresh perspective to user experience.

She's truly wonderful. I loved speaking with her. Let's jump straight in.

linkedin.com/in/ericaheinz

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"Conversations with Kasper Bjørkskov: From Architect to Activist - Unveiling the Path to Collective Change"

The Human Centered Design Network — Fri, 08 Mar 2024 12:00:00 +0000

In this episode, I speak with Kasper Bjørkskov. A former architect and activist based in Copenhagen. We speak openly about his role within the existing systems in society, and why he switched from architecture to activist. What triggered this? And also, what is he striving to achieve?

He’s extremely passionate about raising awareness of what we do as a collective and what we need to do more of within the complex systems of impact around climate change, sustainability, and initiating more and more communities to change for the better.

He’s a truly wonderful guest, you’re going to love this one.

linkedin.com/in/kasper-benjamin-reimer-bjørkskov-660a4899

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"Empowering Resilience: The Journey of Lilli Graf"

The Human Centered Design Network — Mon, 18 Mar 2024 12:00:00 +0000

We have the pleasure of hosting Elisabeth Graf, affectionally known as Lilli. We connected a number of months ago on LinkedIn and I was so impressed by Lilli’s awesome background and devotion to applying design to enable a greater sense of resilience for both businesses and the planet.

Hailing from the beautiful area of Verona in Italy, somewhere I’ve never been but want to go, Lilli is truly on a mission to scale her knowledge, to maximize her impact, not only in her locale of Verona, but also globally through her dedicated community IMMA Collective, which we talk about in greater detail.

Lilli, as you will probably get to see, is a wonderful human being and a really truly genuine example of what I refer to as a change maker. She’s taken personal and professional risks to really help enable change and I believe it is 100% worth connecting with her through her website or LinkedIn.

Without further ado, let's dive into Lilli's incredible journey and learn more about her inspiring work.

linkedin.com/in/elisabeth-lilli-graf
https://www.immacollective.com/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"Ancient Mysteries: Mythical Ireland with Anthony Murphy"

The Human Centered Design Network — Fri, 22 Mar 2024 12:00:00 +0000

We have an absolutely incredible treat for you on the show. Let me tell you a bit of a background. So when I’m travelling, or when I lived in Australia, and I get asked where I’m from, I say I’m from Ireland. But when I’m in Ireland, I say I live in Dublin, I’m from a place called Drogheda.

And when I’m in Drogheda, I tell them where I grew up.

Well the location is not only the place of my birth, but it’s really, really historic. It’s on the banks of the River Boyne, a hugely historic location in Irish history for various reasons but this river is known internationally as the Brú na Bóinne, which refers to the mansion or the palace of the Boyne. And from the age of about 8 or 9, I remember going on a school tour and I became somewhat obsessed with this area of the river because on the bend of that river is a Neolithic tomb that predates the pyramids and is approximately 3,200 years old, Before Christ.

It’s a World Heritage Site and it’s quite simply a remarkable and a spiritual location, for me particularly, that I believe offers us a really rich connection to the past.

In this episode, I speak with Anthony Murphy of Mythical Ireland. Now Anthony is also from where I’m from in Drogheda and over the last 30 or so years, he has really explored the surrounding areas of Newgrange and has become a well of knowledge about that area.

Together with local artist Richard Moore, who coincidentally was instrumental in encouraging me as a teenager to pursue my love of design, well they’ve explored and uncovered knowledge that offers us new perspectives into what it might have been like at the time of Newgrange. Now of course, a lot of this is speculation, but we discuss nevertheless, what we believe we do know.

There’s an unbelievable revelation for me in this conversation, about things like, how they transported these huge boulders that are engraved from over 120km away to the site at Newgrange, how do they do that? Back and forth from the UK and further afield using boats?

I’m keen to learn more about the potential of the social structures at that time to try and get a peek of what it was like. Anthony was happy for me to get a clearer picture on what that might have looked like at the time.

So from a Human Centered Design perspective, I’m really curious what we can learn and derive from the Neolithic period and where we are today.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"Emerging Talent: Inside the Service Design Network's Young Talent Board"

The Human Centered Design Network — Mon, 01 Apr 2024 12:00:00 +0100

Hey Everyone and welcome to another episode of This is HCD. Today in the show, we have two of the board members from the Next Gen SDN Conference, Lea Sevšek and Jihee Hwang.

We discuss the Young Talent Board’s role in bridging education and professional practice in service design, promoting diversity, and organising inclusive conferences. We speak about the upcoming event in April 2024.

We explore why this event coming up in April is so powerful for supporting the next wave of emerging service design talent globally. We highlight volunteer opportunities, global reach and efforts to engage young talent. It’s a great one. Let’s jump straight in.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"From Advertisements to Empowerment: Michael Rios's Journey Towards Social Entrepreneurship"

The Human Centered Design Network — Fri, 12 Apr 2024 12:00:00 +0100

Today on the show we have Michael Rios from the UN and more specifically the UNDP. Now Mike is Head of DigitalX and based in Cambodia and in this episode we explore Mike's own journey that has led him from all over the world pretty much but we drill down into the projects that he's most proud of, which includes projects within the social impact space.

From working in creative advertising for companies like Nike and Coca-Cola to ultimately finding fulfilment in social entrepreneurship in Cambodia. Mike shares pivotal moments, including a radical intervention from a mentor that led him to Thailand, teaching at a rural school, and experiencing the stark realities of poverty and the power of social enterprises. His journey prompts reflection on the true meaning of success and fulfillment beyond consumerism and materialism.

I know you're going to love this episode so let's jump straight in.

linkedin.com/in/mikerios

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"Designing for Social Impact: A Conversation with Jenni Parker"

The Human Centered Design Network — Thu, 18 Apr 2024 12:00:00 +0100

Today on the show, we're joined by Jenni Parker, a passionate designer from Humaly in the UK, specialising in social impact. Jenni comes highly recommended by my very good friend Rachel Dekas.

In this episode, we delve into the realm of impactful work, exploring Jenni's perspective on what it entails and what it doesn't. We discuss the criteria Jenni uses to select projects, offering valuable insights for anyone eager to make a difference.

Jenni's insights are truly inspiring, and I'm incredibly grateful for her time and wisdom. I'm certain you'll find our conversation enlightening, so let's jump straight in!

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Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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”AI Insights: Ethics, Trust, and Branding with Graham Nolan”

The Human Centered Design Network — Mon, 29 Apr 2024 12:00:00 +0100

In today's episode, I'm diving into conversation with Graham Nolan, the Head of Design for Accenture Song in Ireland. We're going to be discussing an Accenture Trends Report, which as many of you know, is an annual report that's been created for the last 16 or 17 years, I believe. And we're particularly going to be focusing on the role of generative AI. And we're exploring both the benefits and the challenges. From responsible data usage to governance. So we'll discuss how organisations and individuals can benefit from having their own localised AI.

Now, we highlight the critical importance of understanding AI's impact on trust, ethics, and brand creation. It's fascinating to see how AI is transforming tasks like search, turning traditional search bars into something that's a little bit more efficient, and also that gives us the power of having some conversational tools.

We're going to try to understand revolutionising customer service and the interactions that surround both customer service and interaction touch points. Now, despite the fears of AI replacing jobs, we discuss what it's more likely to do in terms of automating tasks, freeing the employees for better use of their time and more strategic and creative efforts, which most businesses out there are really interested in doing.

Another interesting point in this conversation, is the apparent lack of customer obsession in many organisations. That was identified in the trends report. And this is reflected in practices like shrink inflation, reduced staffing and surge pricing, pushing the boundaries of customer forgiveness.

Now, Accenture Ireland is always on the lookout for talented designers and hosts. It's a vibrant design chapter connecting designers across the company. The trends report is now available to download digitally and encourage you to connect with Graham on LinkedIn for more insights.

Stay tuned to The Human Centered Design Network Podcast as we unpack the evolving trends and discuss what organisations like yourselves need to design and create a better future for all.

linkedin.com/in/grahamnolan

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Visualising Complexity: with Possibilitarian Dave Gray

The Human Centered Design Network — Wed, 01 May 2024 12:00:00 +0100

Welcome to another episode of the Human Centered Design Podcast, this time with someone I hold in the highest regards for their contribution to the world of design. It's Dave Gray, co-author of Gamestorming, and author of The Connected Company, and one of my favourite all-time books, not just design books, Liminal Thinking.

Now this episode was really open and free-flowing, mainly because I think it was recorded quite late in the night for me, so we discussed lots of topics. Different topics, but mainly going to cover off some of the main points here. We talk about the power of drawing and visualisation, the influence of belief systems on reality, and the importance of finding common ground with those that we're working with.

Dave shares his insights on facilitating workshops and encouraging active participation, something many of us are really struggling with. As well as nurturing creativity and challenging beliefs. This conversation really highlights the need for trust and open-mindedness. How do we get that in order to drive meaningful change?

Dave also discusses his experience and how he got his first break, really creating infographics for newspapers, and then teaching others to draw to create that alignment. Now he shares the story of starting his company, XPLANE, and the power of information visualisation.

We really stress the importance of creativity and design, and the challenges of that the notion that only some people are creative, something that I face many times when I'm training. Now he introduces the concept of being a possibilitarian and encourages testing assumptions and pushing boundaries.

Dave also discusses his new endeavour, School of the Possible, a community that you might be interested in as it explores creative projects and cultivates positive possibilities. It's an incredible episode, Dave's incredible. Go grab a coffee, a slice of your favourite cake, or maybe a few biscuits. Sit back and enjoy.

linkedin.com/in/davegray

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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"Creative Journeys: From Design to Storytelling with Jessica Hische"

The Human Centered Design Network — Fri, 10 May 2024 12:00:00 +0100

We’re thrilled to welcome the incredibly talented Jessica Hische to the Human Centered Design Podcast. Jessica, a renowned lettering artist and author, based in San Francisco, shares her journey from studying graphic design to becoming an illustrator and author of children's books. Known for her exquisite typography and eloquent visual storytelling, Jessica's work is nothing short of breathtaking.

As we delve into her creative process, Jessica shares insights into the tensions and harmonies within her work, balancing the roles of writer and illustrator with grace and skill. We explore her recent ventures into children's literature with books like "My First Book of Fancy Letters", "Tomorrow I'll Be Brave" and "Tomorrow I’ll Be Kind," gaining valuable perspective on her artistic journey.

Don't miss this opportunity to dive into the mind of a true design luminary and gain inspiration from her remarkable portfolio. Be sure to check out the show notes and description for a link to Jessica's captivating work — it's truly worth exploring!

https://jessicahische.is/

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Designing Tomorrow: Genevieve Gaudet for Nava

The Human Centered Design Network — Wed, 15 May 2024 12:00:00 +0100

Welcome to another episode of This is HCD. We're joined by Genevieve Gaudet from Nava. She sheds light on her role as Director of Design, which revolves around enhancing access to essential government services for the people of America. Genevieve contrasts the allure of big tech in Silicon Valley, with its potential for higher earnings and work on innovative products, against the meaningful work undertaken daily at Nava in Los Angeles. She delves into the significance of their efforts, emphasising the impactful difference they make in people's lives through their dedication to public service. Sit back, relax and enjoy this episode.

linkedin.com/in/genevievegaudet

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Gerry Scullion - Host
Stef Murphy - Producer

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Following the Service Design Journey with Arun Martin

The Human Centered Design Network — Tue, 21 May 2024 12:00:00 +0100

In today's episode we're joined by Arun Martin, a Service Designer based in Canada who made a transition into service design while working at IBM several years ago. We delve into his journey navigating this transition within IBM and how he managed to expand his knowledge in a field that was entirely new to service design. This experience resonates with many professionals who encounter similar challenges in their careers, and we explore the various obstacles Arun faced along the way.

Arun is recognised for his significant contributions to the service design field, regularly sharing insights through articles and LinkedIn posts, which is actually how we connected a number of years ago.

He is valuable member of the Circle community on thisishcd.com, where he actively participates in events and stimulates engaging discussions. It's a conversation packed with insights, so let's dive in.

Unlock show insight PDF: https://www.thisishcd.com/episode/following-the-service-design-journey-with-arun-martin

linkedin.com/in/arunjmartin

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Gerry Scullion - Host
Stef Murphy - Producer

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Levelling Up Skills: Trauma-Informed Design Research with Jenny Winfield

The Human Centered Design Network — Fri, 24 May 2024 12:00:00 +0100

In today's episode of we meet Jenny Winfield, a user researcher specialising in socially taboo topics and trauma. Jenny shares her journey from psychology and anthropology to design research, highlighting the significance of belongings in people's lives. She discusses the importance of trauma-informed design research practices and how she enhanced her skills in this area.

Jenny offers practical tips, tricks, and frameworks for applying trauma-informed care in design. She reflects on her experience in a trauma-informed organisation, emphasising the necessity of embedding these principles into the design process to ensure care, safety, and validation in research sessions. Jenny underscores the importance of setting boundaries, managing secondary stress, and prioritizing self-care for researchers. She also talks about the challenges of navigating sensitive topics and guiding conversations in a supportive manner.

Sit back, relax, and enjoy the episode as we explore the power of empathetic and informed design with Jenny Winfield.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Democratising Map-Making: A Conversation with Loren Baxter from Felt

The Human Centered Design Network — Fri, 14 Jun 2024 12:00:00 +0100

. We chatted with Loren Baxter, a product designer at Felt, about their innovative mapping software. Felt aims to make map-making accessible to everyone, moving beyond just GIS experts. Loren shared how Felt simplifies the process of creating maps, making it easy for users to handle geospatial data and collaborate seamlessly.

We discussed Felt's impactful role in disaster response and humanitarian efforts, showcasing how accessible mapping can make a real difference. Loren also explained the challenges government organisations face with specialised mapping and how Felt addresses these issues.

We delved into the exciting potential of AI in enhancing mapping experiences and the design challenges of creating a product for both novices and experts. Loren highlighted Felt's free option for personal use, emphasising their commitment to accessibility.

Overall, Felt is making significant strides in democratising map-making, and it was inspiring to hear about their journey and vision for the future.

linkedin.com/in/lorenbaxter

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Gerry Scullion - Host
Stef Murphy - Producer

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Redefining Constraints: Jerry Michalski on Trust, Design, and the Future of Knowledge Management

The Human Centered Design Network — Mon, 24 Jun 2024 12:00:00 +0100

In this episode, we sit down with Jerry Michalski to discuss our shared passion for Human-Centered Design and the crucial role it plays in creating products that truly serve people. Jerry shares insights about his 26-year project, Jerry's Brain, a personal knowledge management system, and the advantages of maintaining such a rich, evolving repository.

We delve into the idea of rethinking constraints and consider a future where humans and software are more integrated. Jerry explains the unique, quirky aspects of TheBrain software and the challenges it presents, including integrating AI and inferring context from data. He emphasises the importance of externalising and curating thoughts.

Our conversation underscores the significance of trust, assuming good intent, and working openly to build collaboration. Jerry also explores how belief systems affect growth, the extractive economy, the power of storytelling, and navigating a post-truth world. Together, we advocate for a radical approach to design that fosters growth and addresses societal issues.

linkedin.com/in/jerrymichalski
https://www.jerrysbrain.com/welcome

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Gerry Scullion - Host
Stef Murphy - Producer

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Experimenting with Work: Insights from Miro's Sid van Wijk

The Human Centered Design Network — Mon, 01 Jul 2024 12:00:00 +0100

In this episode, we interview Sid van Wijk from Miro about the company's Living Lab and their innovative approach to employee experience and workplace design. We highlight the importance of experimentation, the challenges of hybrid work, and the future of both online and in-person collaboration. Sid shares insights into Miro's Living Lab, a dynamic environment where they continuously test and refine office spaces based on feedback from employees and customers. Key themes include the balance between individual work and collaboration, the necessity of workplace flexibility, and strategies for measuring employee experience.

linkedin.com/in/sidvanwijk

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Gerry Scullion - Host
Stef Murphy - Producer

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Designing for Longevity with Sheng-Hung Lee: Embracing AI, Empathy, and Growth

The Human Centered Design Network — Mon, 08 Jul 2024 12:00:00 +0100

Welcome to another episode of the Human Centered Design Network Podcast. We meet Sheng-Hung Lee and discuss key issues in the design industry, including the importance of empathy, AI's impact on design processes, and the challenges of ageism. We advocate for valuing older designers' wisdom and promoting continuous learning through personal projects, known as the 5% rule. The conversation highlights the need for adaptable, growth-minded design teams and a shift from designing for retirement to designing for longevity. We emphasise design's strategic and philosophical aspects and call for greater societal recognition and investment in design, urging designers to build their personal brand and focus on their impact.

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Gerry Scullion - Host
Stef Murphy - Producer

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Designing for Impact: Insights from Adam Cochrane on Innovation and Community

The Human Centered Design Network — Mon, 15 Jul 2024 12:00:00 +0100

In this episode, I chat with Adam Cochrane, the Senior Strategic Designer at Lufthansa Innovation Hub and the Conference Director for the Service Design Global Conference. Adam shares insights into his role at Lufthansa, where he drives innovation through strategic intelligence, research, and venture support. As the conference director, he ensures the event's content and experience align with the theme of designing for impact.

Adam clarifies that the Service Design Network is a non-profit, and these conferences aren’t about making money. He invites everyone to join the fun and professional service design community at the conference, whether in person or remotely. We also discuss the challenges of ageism in design and the importance of community building for professional growth.

With the upcoming conference in Helsinki, Adam highlights Finland’s rich design culture and promises diverse speakers, workshops, and networking opportunities, all focused on the value and impact of service design.

linkedin.com/in/adambcochrane

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Gerry Scullion - Host
Stef Murphy - Producer

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Balancing Sustainability and Business in Service Design with Sidney Debaque

The Human Centered Design Network — Thu, 25 Jul 2024 12:00:00 +0100

In this episode, we chat with Sidney Debaque, a service designer and strategist, about integrating sustainability into design. Sidney discusses his journey into using design for good, balancing value-aligned work with financial needs, and the challenges of embedding sustainability in organisations. We emphasise using design principles to promote sustainability, the importance of both top-down and bottom-up approaches, and empowering users. The conversation also highlights transparency, localism, iterative design processes, and the responsibility of designers to advocate for ethical practices. Sidney concludes by sharing his plans to launch a consultancy focused on reducing environmental impact and fostering sustainable behaviours.

linkedin.com/in/sidneydebaque

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Neil Theise: Resilience, Recovery, and the Interconnectedness of Reality

The Human Centered Design Network — Fri, 16 Aug 2024 12:00:00 +0100

Welcome to another episode of This is HCD. We welcome back Neil Theise, a guest we know and love to have on the show.

In this episode, Neil shares his personal journey of overcoming significant health challenges. He reflects on his recovery process, expressing gratitude for being pain-free and mobile again. The conversation explores the mind-body connection, the importance of light and windows in workplaces, and Neil's views on resilience and adaptation, drawing parallels between cellular processes and societal dynamics. He challenges the machine metaphor for the human body and discusses the interconnectedness of reality.

Neil also touches on themes of consciousness and mental health, sharing his experiences with resilience and depression, and how physical therapy and exercise played a role in his recovery. Additionally, he reflects on his father's experience during the Kindertransport and its influence on his understanding of resilience. Looking ahead, Neil plans to write books on consciousness, death, and lessons from the AIDS crisis.

As always, it has been our pleasure to have Neil join us and no doubt, we will hear from him again someday soon. Enjoy!

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Embracing the Flux Mindset: Navigating Change with April Rinne

The Human Centered Design Network — Fri, 06 Sep 2024 12:00:00 +0100

Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance of authenticity, where April encourages sharing our most challenging stories to build genuine connections and harness the strength found in vulnerability.

We also explore the evolving landscape of governance, discussing the need for more adaptable systems and a reimagining of traditional notions like borders and identity. Trust emerges as a central theme, with April highlighting its multifaceted role in personal and societal resilience. Throughout our discussion, she offers practical daily practices to cultivate the eight "flux superpowers," providing listeners with actionable strategies to better navigate life's unpredictability.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Charles Street on Digital Transformation, Adventure, and Empowering Communities

The Human Centered Design Network — Fri, 20 Sep 2024 15:16:00 +0100

In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has evolved, now leading digital transformation at a bank in Australia. He shares his inspiring journey, launching a project called Inkwazi, which combines adventure with a mission to make a difference in South Africa. Listening to him navigate the complexities of registering Inkwazi, his organisation, as a business instead of a charity, and how they partnered with a registered charity to meet their goals, was enlightening. What stood out to me the most was hearing about the life-changing impact of providing bicycles to children in remote South African communities. It's incredible to see how this initiative has boosted education and empowered these kids, with Charles detailing how he closes the loop with donors by sharing the tangible results of their support.

It’s a powerful conversation about leadership, transformation, and creating meaningful change.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling

The Human Centered Design Network — Thu, 17 Oct 2024 12:00:00 +0100

Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Turning Conflict into Opportunity: Emma Lynch

The Human Centered Design Network — Wed, 23 Oct 2024 12:00:00 +0100

In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of understanding internal communication and fostering collaboration within teams. She also reflects on her parenting approach, focusing on instilling strong values and encouraging open dialogue with her children. Additionally, Emma talks about her entrepreneurial journey, addressing the issue of critical medicine shortages and her commitment to making a positive impact in healthcare.

https://linkedin.com/in/emmalyncheqv

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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From Music to Medicine: Avril Copeland's Journey of Passion and Innovation

The Human Centered Design Network — Wed, 30 Oct 2024 12:00:00 +0000

In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the importance of resilience and human-centered design in creating innovative healthcare solutions. Avril emphasises the need for passion in her work, focusing particularly on improving chronic condition management through technology-driven approaches. This conversation offers valuable lessons on adaptability and the future of healthcare innovation.

linkedin.com/in/avrilcopeland

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

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Designing Workplaces & Companies with Alicia Grimes

The Human Centered Design Network — Tue, 26 Nov 2024 07:00:00 +0000

Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately deliver exceptional products and services.

Podcast Links

https://www.linkedin.com/in/aliciagrimes/

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Designing Resilience in Humanitarian Aid with Jocelyn Wyatt

The Human Centered Design Network — Tue, 03 Dec 2024 00:00:00 +0000

In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate displacement to supporting communities in crisis, this episode delves into how design can empower displaced populations and redefine humanitarian impact.

Podcast Links

https://www.linkedin.com/in/jocelynwyatt/

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Designing for Trust in Public Health with Victor Udoewa

The Human Centered Design Network — Mon, 09 Dec 2024 00:00:00 +0000

In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperability, and the need to build trust within communities. He emphasizes the significance of equity in health initiatives and reflects on the historical context that affects trust in public health systems. Victor also explores the role of visualization in making data accessible and actionable, and he shares insights from his personal journey into service design. In this conversation, Victor Udoewa discusses his unique cultural identity as a Nigerian American and how it shapes his perspective as a changemaker. He explores the concept of third culture kids and the advantages of having a multicultural background. The discussion transitions into participatory design, emphasizing the importance of trust and community engagement in design processes. Victor shares insights from his experiences in various projects, highlighting the significance of relationship building and asset-based methodologies in fostering trust and collaboration within communities.

https://www.linkedin.com/in/udoewa/

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Designing for Equity: Reimagining Food Systems with Lucy Flores

The Human Centered Design Network — Wed, 29 Jan 2025 14:31:00 +0000

In this episode of This is HCD, Gerry Scullion sits down with Lucy Flores, a seasoned design strategist with a passion for advancing equity in the food system. Together, they explore the complex web of how we grow, distribute, and experience food, diving into the inequities present at every level—from production to consumption. Lucy shares her journey into design and food justice, her innovative approaches to co-designing equitable solutions, and inspiring examples of local and regional food systems driving positive change. This conversation sheds light on the power of design to create meaningful social impact, all with a good dose of humour along the way. Join us as we rethink food systems through a human-centered lens!

https://www.linkedin.com/in/lucyrossflores/

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Exploring Identity Through Design with Lesley-Ann Noel

The Human Centered Design Network — Mon, 03 Feb 2025 01:00:00 +0000

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In this engaging conversation, Gerry Scullion speaks with Lesley Anne, a designer and author from Trinidad, about her journey from her Caribbean roots to becoming a global citizen and leader in decolonial design. They explore themes of identity, the impact of post-colonialism on design practices, and the evolution of design education at OCAD University. Lesley shares her insights on the importance of equity in design and the need for critical awareness in addressing colonial legacies within the field.

Lesley Ann Noel, PhD - North Carolina State University | LinkedIn

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Designing the Future of Mental Health: Tracy DeLuca on Psychedelics, Creativity, and Innovation

The Human Centered Design Network — Tue, 11 Feb 2025 19:34:00 +0000

In this episode, Tracy DeLuca discusses how design and psychedelics can transform mental health care and education. She shares her journey from advertising to design and highlights how psychedelics, especially microdosing, can enhance creativity and improve mental well-being. Tracy emphasizes the need for innovative financial models to make healthcare more accessible and the importance of reducing stigma around psychedelics. She also touches on the evolving legal and ethical considerations and stresses the role of education in shaping the future of psychedelics in therapeutic settings.

LinkedIn - Tracy DeLuca

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Escaping the Screen: Rethinking Work, Attention, and Human Connection with Joff Outlaw and Brad Marshall

The Human Centered Design Network — Sat, 22 Feb 2025 10:24:00 +0000

In this episode, I sit down with Joff Outlaw and Brad Marshall, co-authors of Busy Idiots, to explore the modern obsession with busyness and the digital distractions that keep us in a perpetual cycle of inefficiency. We dive into why productivity has been hijacked by technology, how workplace cultures reinforce the need to “look busy,” and practical strategies for auditing your digital life.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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The Realities of Design Leadership with Marzia Aricò

The Human Centered Design Network — Thu, 06 Mar 2025 20:59:00 +0000

In this episode of This is HCD, Gerry Scullion sits down with Marzia Aricò to explore the raw, unfiltered realities of design leadership. From navigating failed ventures and the lessons they bring, to the evolving role of design in organisations, Marzia shares insights from her groundbreaking book, Design Leadership Chronicles. They discuss trust in leadership, why design leaders must stop evangelizing design, and how emerging leaders can position themselves for success.

Key takeaways:

• Trust is essential—without it, design leadership roles become unsustainable.

• Stop selling design—focus on delivering value, not evangelising.

• Understand the bigger picture—knowing how value is created in an organisation is key to influencing change.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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The UX Process is Broken – Here’s How to Fix It with Tanuj Shah 🎨

The Human Centered Design Network — Tue, 18 Mar 2025 13:12:00 +0000

Join us for an exciting episode as we dive into the world of UX design with Tanuj Shah, the visionary founder of Build UX. 🌟 Learn how this groundbreaking platform is transforming design workflows with automation, collaboration, and integration! 🤖 Explore the challenges of tool overload, the importance of live UX artefacts, and the future of AI in design. Don't miss special discounts and insights for UX professionals! 💡

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Unlocking the Science of Bravery: Elevate Your Leadership Skills!

The Human Centered Design Network — Mon, 24 Mar 2025 20:00:00 +0000

🎙 Welcome to our podcast featuring Jill Schulman, a leadership expert and ex-Marine, as we dive deep into the Science of Bravery! Discover how bravery goes beyond fearless acts and learn practical insights to cultivate courage in your workplace.

Key Takeaways

- Understanding Bravery: It's about taking action despite fears, not about fearlessness.

- The Three Pillars: Brave Mindset, Brave Action, and Brave Relationships.

- Fostering Psychological Safety: How leaders can empower their teams.

- Practical tools and frameworks for personal and professional growth.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Empathy, Neurodivergence, and Holistic Support: A Conversation with Occupational Therapist Suzanne Hanway

The Human Centered Design Network — Tue, 25 Mar 2025 10:45:00 +0000

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We speak with Suzanne Hanway, an occupational therapist from Dublin with 28 years of experience. Suzanne discusses her journey into occupational therapy, the focus on daily life aspects, and the impact on illness, disability, or neurodivergence. The conversation delves into neurodivergence, advocating for a unified term and emphasising acceptance. Suzanne highlights challenges faced by neurodivergent individuals in accessing services and the importance of strong connections between parents, schools, and therapists. The discussion covers the prevalence of neurodivergence, societal understanding shifts, and Suzanne's emphasis on a holistic, body-based approach, including movement breaks. The podcast concludes with Suzanne advocating for tighter policies, standards, and structured training to enhance collaboration in supporting neurodivergent individuals.

A really interesting one, particularly for those with an interest or any personal links to neurodiversity. Enjoy!

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Unlearning Ableism: How to Foster Genuine Disability Inclusion with Jamie Shields

The Human Centered Design Network — Wed, 02 Apr 2025 11:29:00 +0100

Join Gerry Scullion in this engaging episode of 'This is HCD' as he converses with Jamie Shields, co-founder of Disabled by Society, a business dedicated to revolutionising disability inclusion. Jamie, an accessibility consultant, shares insightful strategies on moving beyond mere compliance to create genuinely inclusive environments.

Discover the challenges faced by disabled individuals daily, understand why designing for accessibility from the start is crucial, and learn how organisations can be held accountable for their inclusion practices. Filled with personal anecdotes and practical advice, this episode is a must-watch for anyone seeking to create meaningful change in design and business.

💡 Three Key Takeaways:

• Why ableism is often invisible—and how to unlearn it

• The cost of retrofitting accessibility vs. embedding it from the start

• How to evaluate if an organisation is walking the walk—not just ticking boxes

https://www.linkedin.com/in/shieldsjamie/

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Exploring Life-Centered Design: Insights for Sustainable Transformation with Steve Baty, and Martin Tomitsch

The Human Centered Design Network — Mon, 07 Apr 2025 13:27:00 +0100

Discover the evolution of design with experts Gerry Scullion, Steve Baty, and Martin Tomitsch as they discuss the shift from Human-Centered Design to Life-Centered Design. Dive into innovative strategies, industry shifts, and impactful approaches for sustainable futures.

🎁 Enter to win a copy of 'Designing Tomorrow' by Steve Baty and Martin Tomitsch!

To be in with a chance of winning a copy of the book, simply share this episode to your friends on LinkedIn (and tag https://www.linkedin.com/company/thisishcd) before April 14 2025 12:00 (Dublin, Ireland). Winners will be announced in our newsletter.

Key takeaways include:
- The transition to Life-Centered Design
- Design's role in business strategy and governance
- Building resilience in design careers

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Marc Stickdorn 🌟 Unlocking Service Design in 2025 for all: Insights from the Experts!

The Human Centered Design Network — Wed, 23 Apr 2025 20:59:00 +0100

Marc Stickdorn is back! He literally helped write the book on service design – and in this episode, we’re getting real about why alignment STILL isn’t working in organisations. From broken KPIs to journey maps that go nowhere, we get into what’s holding teams back, and what can actually shift things forward.

If you’ve ever struggled with silos, poor metrics, or trying to get leadership to care – this episode is for you.

👇 What you’ll learn:

Why most orgs are “silo-centric,” not customer-centric
How to make journey maps useful, not just pretty
A better way to use (or ditch) NPS and get real results

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Designing Through the Storm: Architecture, Activism & Audio Histories with Lee Moreau

The Human Centered Design Network — Thu, 08 May 2025 15:34:00 +0100

In this unfiltered and deeply reflective episode, Gerry Scullion speaks with Lee Moreau – architect, educator, and founder of Other Tomorrows – about the state of design amidst global turbulence. From their shared love of architecture to podcasting as a tool for oral history, Lee opens up about why designers must brace for impact, embrace discomfort, and use their skills to care for one another. Together, they discuss the intersection of politics, design education, and the urgency of building alternative futures.

3 Key Takeaways:

Design isn’t just about outputs; it’s our human response to change and uncertainty.
Podcasting is a form of oral history, especially vital in documenting human-centred design.
The next wave of designers must be politically awake, resilient, and community-driven.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Unlocking the Power of Introversion in Leadership & Workplaces with Tim Yeo

The Human Centered Design Network — Thu, 15 May 2025 12:23:00 +0100

🎙️ Dive into an insightful episode with Gerry Scullion as he discusses leadership, introversion, and the invisible emotional toll of workplace dynamics with Tim Yeo, the author of 'The Quiet Achiever'.

👥 Tim shares his journey of self-discovery and challenges the extroverted ideal in leadership, paving the way for more inclusive and diverse workplace environments.

🔑 Key Takeaways:
💡 Introversion vs. Shyness: Discover how energy management is crucial for introverts in today’s work environments.
🗣️ Inclusive Leadership: Leadership doesn't have a single voice. Learn about creating diverse teams with varied strengths.
📅 Practical Tools for Introverts: From meeting preparation to strategic energy recovery, find actionable insights from Tim's journey.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Rethinking Professionalism: Unleashing Authenticity in the Workplace with Myriam Hadnes

The Human Centered Design Network — Fri, 23 May 2025 12:27:00 +0100

Dive into a discussion about the transformative journey of letting go of conventional professionalism to embrace authenticity and human connection. 🌀

⏰ Key Takeaways:

Letting Go for Clarity (00:00 - 01:53):
Streamlining life and business by shutting down a global community and simplifying digital presence.
Radical Honesty & Leadership (01:53 - 03:57):
Uncovering the power of honest, unfiltered communication in transforming team dynamics.
Redefining Professionalism (41:48 - 53:15):
Challenging the traditional notion of professionalism to prevent burnout and promote genuine connection.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Experience the Power of Liminal Coaching with Mike Parker

The Human Centered Design Network — Mon, 02 Jun 2025 18:32:00 +0100

In this episode of This is HCD, I speak with Mike Parker about Liminal Coaching — a practice grounded in cognitive science that uses intentional daydreaming to help people unlock clarity, creativity, and direction.

We explore the role of the default mode network in the brain and how it becomes active during daydreaming — something most of us were taught to avoid, but that might actually be key to problem-solving and breakthrough thinking.

There’s also a special live session led by Mike — a short guided liminal moment — designed to help you feel more grounded and clear in just a few minutes. If you’re working in a high-pressure environment or navigating complex challenges, this is one to try.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Why We Made Our Design Community Invite-Only (and Why That Matters)

The Human Centered Design Network — Tue, 17 Jun 2025 11:24:00 +0100

In this solo episode, Gerry shares a heartfelt update on the This is HCD community and why it has evolved into an application-only model. Learn what makes this space radically different from noisy, growth-obsessed communities and how it’s built with intention, purpose, and a desire to create genuine impact.

Whether you’re a human-centred design practitioner or just curious, you’ll hear how members gain access to all of Gerry’s premium courses, personal coaching, and a low-noise, high-value space to learn and connect.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Shape of Play: Insights from Mattel's Global Research Study with MADO's Jaclyn Suzuki

The Human Centered Design Network — Wed, 18 Jun 2025 07:00:00 +0100

In this episode of This is HCD, Gerry Scullion is joined by Jaclyn Suzuki, co-founder of MADO and former creative director at Ziba, to explore the findings from a groundbreaking global study on play — commissioned by Mattel and involving over 33,000 people across seven countries. Jaclyn shares insights into the six emerging play personalities, the growing need for play across all ages, and how brands like Mattel are translating research into real-world impact. From cultural differences in China, Finland and the US, to the tension between digital and physical play, this conversation uncovers how play connects, heals and transforms.

MADO website: https://www.lookwithmado.com/

‍Connect with Jaclyn via LinkedIn: https://www.linkedin.com/in/jaclyn-suzuki/

Key Takeaways:

🌍 Play is Universal: It transcends age, borders, and background.
🤖 Digital vs Physical: The nuances of screen-based vs real-world play.
🎯 Future of Play: How brands are reimagining connection through play.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Facilitate Like a Pro: Why Designers Must Step Up with Adam B. Cochrane

The Human Centered Design Network — Fri, 27 Jun 2025 10:13:00 +0100

In this episode of This is HCD, Gerry Scullion speaks with Adam B. Cochrane, an experienced design leader currently at Staffbase in Berlin. Together, they explore the often-overlooked power of facilitation in design—and why it’s a crucial skill for any designer hoping to make a meaningful impact. From working at Lufthansa and Zalando to his current role, Adam shares lessons learned about enabling teams, the value of psychological safety, and how even introverts can become brilliant facilitators.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Rooted in Innovation: The Future of Farming with Darragh McCullough from RTE's Ear to the Ground and Founder of Elmgrove Farm

The Human Centered Design Network — Fri, 11 Jul 2025 13:55:00 +0100

What started as a flower farm has evolved into a thriving community experience with pizza, peonies, and pick-your-own eggs. Together, they explore the deep thinking, sustainable practices, and collaborative mindset driving the farm’s remarkable transformation.

Learn how Darragh blends farming tradition with human-centred principles, and discover how change-makers in any industry can be inspired by the resilience, creativity, and adaptability found in modern Irish agriculture.

🔑 Key Takeaways

How to diversify without losing focus: a masterclass in iterative business building
Why collaboration (not control) is essential for modern rural enterprises
The power of customer experience in reshaping farming's role in local communities

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Diarmuid Gavin 'Digging into the world of Garden Design and what Service Design can learn from it'

The Human Centered Design Network — Thu, 24 Jul 2025 14:30:20 +0100

In this episode, I speak with Irish garden designer and tv personality - Diarmuid Gavin. He has presented gardens at the Chelsea Flower Show on nine occasions from 1995 to 2016 - He has also authored or co-authored at least ten gardening-related books.

For regular listeners, you will be familiar with a recent episode I did with 16-time Grammy award-winning producer, Rafa Sardina - well this episode is continuing on that trend. I am really keen to explore other disciplines to see how they work to solve complex problems and also approach their work. I see gardening and working with nature as a direct parallel to working within organisations. Thinking like this, I was excited to speak with Diarmuid to see how he explores designing for the future and chat at length about external factors that could hinder the designer's vision.

Diarmuid was a great guest - and wanted to give a big shout out to his wonderful Instagram page where he answers questions regularly through his Live events. So if you are interested and getting started with anything garden related - Diarmuids yer man!

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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Relaunching the Global Human Centered Design Directory

Gerry Scullion — Thu, 07 Aug 2025 16:53:08 +0100

In this short update episode, Gerry Scullion shares an exciting behind-the-scenes change: the Global Human-Centered Design Directory has now moved to the main This is HCD website. What started as a quiet initiative has turned into a valuable resource for connecting values-aligned practitioners across the globe.

Discover how this small but intentional update improves access, strengthens the community, and could help you find your next collaborator, mentor, or team member. It’s all part of our ongoing commitment to building a more connected human-centered design ecosystem—together.

3 Key Takeaways:

The HCD Directory is now live at thisishcd.com/directory
It’s free, community-driven, and built for peer connection
Designers can use it to find collaborators globally for work, mentoring, or support

Creators & Guests

Gerry Scullion - Host

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Systems of Care – Allen Bobinac on Rethinking Homelessness and Addiction Support Services

Gerry Scullion — Tue, 12 Aug 2025 16:44:50 +0100

In this powerful walking episode through Dublin, Gerry speaks with Allen Bobinac, manager of The Lighthouse Café and a man whose journey from sleeping rough in St Stephen’s Green to leading one of Ireland’s most compassionate homelessness services is nothing short of remarkable. Allen shares how lived experience shapes better services, the importance of designing for dignity, and why community is the secret ingredient in recovery. You’ll hear first-hand about Tiglin’s long-term, holistic approach to addiction, trauma, and homelessness, and the vital role of trust, leadership, and purpose in transforming lives.

Key Learnings:

• Lived experience in leadership ensures services truly meet people’s needs.

• Designing for dignity builds trust, safety, and belonging in vulnerable communities.

• Long-term, community-centred support is crucial for breaking cycles of homelessness and addiction.

https://www.linkedin.com/in/allen-bobinac-ma-1188241a5/
https://www.tiglin.ie/

Click here to watch a video of this episode.

Click here to view the episode transcript.

Creators & Guests

Gerry Scullion - Host

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Carrying Stories: Researcher Well-being and the Cost of Caring with Rachel Knight

The Human Centered Design Network — Wed, 13 Aug 2025 10:26:58 +0100

Episode overview
In this deeply human episode, Gerry Scullion speaks with Wellington-based design researcher Rachel Knight about the emotional realities of working in social impact. From navigating trauma-informed projects to setting boundaries as a freelancer, Rachel shares powerful insights on staying grounded while doing meaningful work.

This conversation is essential listening for anyone working in design research, especially those engaging with vulnerable communities or emotionally charged topics.

🔑 Three Key Takeaways

Researcher well-being is non-negotiable: plan for self-care like you plan for scope.
Freelancers carry unique risks—build your own emotional safety nets.
Lived experience is valuable but can carry hidden costs if not properly supported.

Click here to watch a video of this episode.

Click here to view the episode transcript.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor
Stef Murphy - Producer

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A Senator, a Judge & Four Women in Recovery: Breaking Ireland’s Cycle of Addiction and Prison

Gerry Scullion — Thu, 04 Sep 2025 15:39:53 +0100

What happens when women with lived experience of addiction, prison, and recovery sit down with a former judge and a senator? In this powerful episode, Gerry Scullion brings together Senator Aubrey McCarthy, former Judge Gillian Hussey, and four remarkable women — Ruthann Barry, Bronagh McBrien, Edie Donohoe, and Jenny Harris — who have navigated Ireland’s systems of addiction, justice, and recovery.

In an extraordinary twist, Judge Gillian Hussey once sentenced three of the women at the table to the Dóchas Centre, Ireland’s women’s prison. Now, years later, they sit side by side, reflecting on that journey, the systemic barriers still in place, and the possibilities for real change.

This is a conversation about resilience, compassion, and the power of lived experience to shape a more humane justice system.

https://www.tiglin.ie/
ie.linkedin.com/in/senatoraubreymccarthy

Click here to watch a video of this episode.

Creators & Guests

Gerry Scullion - Host
Serdar Mele - Editor

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Liminal Breaks by Mike Parker 'Drift to Peace'

Mike Parker — Wed, 10 Sep 2025 11:46:10 +0100

Welcome, Mike! This is a short guest series from Mike Parker. I've received incredible benefits from learning about the techniques from Mike's work. It's allowed me to find increased clarity around my work as a result. So I'm delighted to welcome Mike to run a free 3 episode liminality session for you - our wonderful listeners of This is HCD! Sit back and enjoy the session.

What is Liminal Breaks?

Liminal Breaks is a three-part podcast mini-series offering practical, immersive audio experiences designed to reset your nervous system, sharpen your focus, and restore your inner clarity in just a few minutes a day.

Developed by Liminal Coaching, these episodes are more than ideas, they’re doorways. Each episode includes a short talk and a guided experience known as a Moment, helping you shift from overload to presence without needing willpower or meditation skills.

Whether you're overwhelmed, distracted, burned out, or just craving space to think clearly, this series is a gentle but powerful starting point.

Who is this for?

- Professionals carrying too much, too fast
- Creatives and knowledge workers struggling to focus
- Leaders who can’t afford burnout but don’t know how to stop
- Anyone seeking grounded, non-performative help

No spiritual fluff. No jargon. Just felt relief and a path back to yourself.

What You’ll Experience in Each Episode

Each episode includes:
- A short, focused introduction to a common psychological or emotional challenge (overload, overwhelm, stuckness)
- A 6-minute guided Moment you can repeat daily
- Integration guidance to help you understand what just shifted and how to use it

What you’ll need:
- Headphones
- A quiet place where you can lie or sit comfortably
- Ideally, close your eyes and allow the Moment to do the work no effort needed

How to Use This Series

- These Moments are most effective when used daily, even for just a week
- You don’t need to understand or try hard, simply listen and let go
- The guidance starts fresh each time, but if returning, feel free to skip ahead using the timestamps in the episode notes

What Issues Does This Help With?

The series and the wider Liminal Coaching approach addresses:
- Overload, overwhelm, and burnout
- Loss of focus or creativity
- Emotional shutdown or dysregulation
- Decision fatigue and life-direction fog

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Creators & Guests

Mike Parker - Host

Scaling Design Talent with Sara Fortier

Gerry Scullion — Thu, 11 Sep 2025 14:30:29 +0100

From solo consultant to scaling a design talent powerhouse—Sara Fortier (CEO of Outwitly) reveals what it really takes to grow, hire, and thrive in today’s design economy. Whether you’re a designer eyeing contracting or a leader scaling teams, this conversation is packed with insights you won’t want to miss.

In this episode, Gerry Scullion speaks with Sara Fortier, CEO and founder of Outwitly, about her journey from being a hands-on designer to leading a 20+ person team and connecting contractors with organisations across North America.

Sara shares lessons on contracting, client relationships, hiring, leadership growth, and how AI is reshaping the design industry. If you’re a designer considering contracting, or a leader thinking about scaling your practice, this conversation is full of insights.

Preorder Design Research Mastery:
https://www.amazon.co.uk/Design-Research-Mastery-Buy-Products/dp/9063699549

Learn more about Outwitly - Your Trusted UX Partners ™ for building high-impact teams.
http://outwitly.com/

Connect with Sara Fortier on LinkedIn
https://www.linkedin.com/in/sarafortier/

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Gerry Scullion - Host

From Hustle to Flow – Steven Puri on Real Productivity

Gerry Scullion — Thu, 25 Sep 2025 17:08:32 +0100

In this episode of This is HCD, Gerry Scullion talks with Steven Puri, who has lived in two extreme worlds: producing Oscar-winning visual effects for Hollywood blockbusters and raising $20 million in venture capital to run multiple startups. Steven opens up about the unsustainable grind of film culture, the pain of startup failures, and the practices that helped him rebuild with intention. From redefining productivity to finding clarity in yoga and flow states, this is a powerful conversation about designing a sustainable life.

Key takeaways:

✅ Hustle culture without intention leads to burnout and emptiness

✅ Productivity is about outcomes, not hours under fluorescent lights

✅ Well-being practices like yoga and flow states are survival tools, not luxuries

Links
https://www.thesukha.co/
Get 20% off with the code 'GETFOCUSED'
Note: I use The Sukha daily, so if you DO join, come and look for me inside :-)

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Creators & Guests

Gerry Scullion - Host
Steven Puri - Guest
Serdar Mele - Editor

Click here to watch a video of this episode.

Liminal Breaks with Mike Parker 'Riding the Storm – When the World Feels Like Too Much'

Mike Parker — Fri, 26 Sep 2025 11:52:48 +0100

What do you do when the external noise is too loud, and your system wants to shut down? This episode helps you stay open without getting overwhelmed.

This series is a starting point. Liminal Coaching works with individuals and organizations using guided relaxations, short-format coaching, and high-impact interventions to help people return to clarity and direction fast.

Explore more at: https://liminalcoaching.com
Try the free reset moment: https://bit.ly/limhawk
Get in touch: info@liminalcoaching.com

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Mike Parker - Host

Everything is Everything: Imagination, Justice & Reimagining Government with Thea Snow

Gerry Scullion — Wed, 01 Oct 2025 17:14:52 +0100

In this episode of This is HCD, Gerry Scullion sits down with Thea Snow, Director at the Center for Public Impact, to explore the powerful intersection of systems, imagination, and justice in reimagining government.

We dive into why imagination matters in government, how systems shape agency, and the role of design in justice and social cohesion. Thea shares practical stories from Australia, New Zealand, and beyond—covering topics like:

The hidden connections that make systems work
Why government is not just about doing but also about being
How physical spaces and design decisions influence justice and community wellbeing

Links
linkedin.com/in/thea-snow?originalSubdomain=au

If you care about systems change, design, and creating governments that truly serve people—this conversation is for you.

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Creators & Guests

Gerry Scullion - Host
Thea Snow - Guest
Serdar Mele - Editor

What Dying Teaches Us About Living — Lessons from a Hospice Nurse & Designer (with Johanna Lundqvist)

Gerry Scullion — Tue, 14 Oct 2025 12:05:00 +0100

Gerry Scullion talks with Johanna Lundqvist, a former hospice nurse turned designer, about the wisdom gathered from years of palliative care. They discuss the Swedish memento mori mindset, why Western culture hides death, and how acknowledging mortality helps us live more intentionally. Johanna shares bedside insights on non-verbal care, the power of simple touch, and the consistent themes in people’s final reflections. It’s a compassionate exploration of designing for endings—so we can live better now.

Learn more: https://sites.google.com/workplayexperience.com/johanna-lundqvist/home

🔑 3 Key Takeaways

Death teaches us how to live. End-of-life regrets center on time with loved ones—not titles or money.
Compassion is practical. Presence, touch, and careful listening often matter more than complex interventions.
Design the ending. Embracing endings—of services and of life—creates dignity, choice, and meaning.

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Creators & Guests

Gerry Scullion - Host
Johanna Lundqvist, - Guest
Serdar Mele - Editor

Click here to view the episode transcript.

Designing Safely: Safeguarding + Trauma-Informed Practice with Ali Fawkes (Humanly)

Gerry Scullion — Wed, 22 Oct 2025 10:59:10 +0100

Design isn’t just creativity — it’s care. In this episode, Gerry sits down with Ali Fawkes, Head of Social Innovation at Humanly (founded by Jenni Parker) to unpack practical safeguarding and trauma-informed practice in design research. We trace Ali’s unconventional route from fine art and special education into service design, talk honestly about imposter feelings and labels, and get concrete about how to design safely — for participants and practitioners — especially on sensitive, high-stakes work.

You’ll learn

How non-traditional backgrounds become real superpowers in design
What “designing safely” actually looks like (policies, consent, escalation paths)
How to prepare teams for disclosures (e.g., hopelessness/suicidality) without freezing the work
Why safer practice reassures clients and improves outcomes

Guest: Ali Fawkes, Head of Social Innovation, Humanly (London)

Connect with Ali on LinkedIn: https://www.linkedin.com/in/alifawkes

Shout-out to SDinGov for the spark.

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Creators & Guests

Gerry Scullion - Host
Ali Fawkes - Guest

Design Meets Democracy 🇺🇸 with Chelsea Mauldin

Gerry Scullion — Fri, 07 Nov 2025 14:16:58 +0000

When Chelsea Mauldin began bringing design thinking into the U.S. government, she was met with scepticism — design was still seen as “throw pillows and pretty fonts.”

In this deep and fascinating episode, Chelsea — Executive Director of the Public Policy Lab in New York — joins Gerry Scullion to share her journey from urban planning to pioneering human-centered design in federal and municipal agencies.

They discuss:

✅ How design entered the public sector during the Obama era.

✅ Why half the real work happens after the design phase.

✅ Building trust, ethics, and change in complex systems.

✅ The People Say project — a groundbreaking, public repository for civic research.

✅ What AI means (and doesn’t mean) for the future of public services.

🎧 A must-listen for anyone working in service design, policy, or civic innovation.

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Gerry Scullion - Host
Chelsea Mauldin - Guest
Stef Murphy - Producer
Serdar Mele - Editor

Click here to view the episode transcript.

Public Design, Power & the Future of Services — with Lucy Kimbell

Gerry Scullion — Fri, 21 Nov 2025 14:44:05 +0000

We’re on the Royal Mile in Edinburgh for a walking conversation with Lucy Kimbell — engineer-turned-artist-turned-academic, and one of the sharpest observers of how design actually lands in government.

Lucy has spent over 20 years moving between design, art, academia, and public administration. She’s worked with the UK Government’s Policy Lab, contributed to the recent Public Design Evidence Review, and now teaches and researches at the intersection of design, policy, and futures. We caught up whilst both of us were speaking at SD in Gov Conference in Edinburgh, in September 2025!

In this episode, we get real about three big themes:

1️⃣ Public design – what it actually is

Lucy untangles the messy overlap between policy design, service design, content design, digital, UX and more — and explains why public design centres' legitimacy and accountability to citizens, not just delivery metrics.

2️⃣ Conditions for good service design in tough times

We talk about inclusion, accessibility and co-creation, but also the hard stuff most conferences skip: politics, ideology, austerity, AI “silver bullets” and what scaffolding leaders need so design doesn’t get crushed by budget cuts or tech solutionism.

3️⃣ Careers with impact in uncertain worlds

From appropriate technology and feminist theatre to business schools, labs and policy work, Lucy shares the three habits that have shaped her path: curiosity, experimentalism and critical reflection — and how they help designers work further upstream with policy and senior leadership.

🎧 In this episode, you’ll hear:

How “public design” emerged as a term and why legitimacy matters
Why institutions are struggling — and what that means for designers
The uncomfortable role of politics in design for the public sector
How AI, venture capital and big tech are reshaping government expectations
Practical advice for designers who want more impact in government and civic spaces
A preview of Lucy’s upcoming book on futures for design

🏰 We recorded this while walking the Royal Mile up to Edinburgh Castle — if you’re listening on audio, jump over to YouTube to get the full sense of place and atmosphere (yes, including a bit of rain!).

Links
Cabinet Office (2025). Public Design Evidence Review

https://www.gov.uk/government/publications/the-public-design-evidence-review

Service Innovation Handbook (2014) by Lucy Kimbell

https://www.bispublishers.com/the-service-innovation-handbook.html

Substack for upcoming book Futures for Design: Scenarios for Uncertain Worlds

https://substack.com/@lucykimbell

Academic publications (open access) - https://researchers.arts.ac.uk/1178-lucy-kimbell/

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Gerry Scullion - Host
Lucy Kimbell - Guest
Stef Murphy - Producer
Serdar Mele - Editor

HCD News Roundup - AI Reshapes UX Careers plus Canva acquires Affinity and more

Gerry Scullion — Mon, 24 Nov 2025 16:26:51 +0000

[00:00] How AI is changing search behaviours - users still defaulting to Google
[02:15] The return of the UX generalist - broad skills becoming more valuable
[03:45] New tools spotlight: Affinity Suite now free, Ordinary site builder
[05:30] Designer exposure and effectiveness connection
[06:45] Systems thinking and leadership responsibilities
[07:30] Interface patterns: Hamburger menu recognition study
[08:15] Disability tech innovations driving broader design solutions

Key Resources:
• AI Search Behaviour Research - Nielsen Norman Group study on changing user patterns
• Return of the Generalist - NNGroup video on AI's impact on UX careers
• Affinity Suite - Free creative tools via Canva acquisition (from Dense Discovery)
• Ordinary - One-page site builder for quick concepts
• Hamburger Menu Study - Updated NNGroup research on icon recognition
• Disability Tech Innovations - Mashable roundup of breakthrough startups

Sources:
• Nielsen Norman Group Newsletter
• Dense Discovery #365
• Sidebar.io Daily Links
• Mashable

Links:
• How AI Is Changing Search Behaviors: https://link.nngroup.com/ai-changing-search-behaviors
• Return of the Generalist: https://link.nngroup.com/return-of-the-generalist
• Hamburger Menu Recognition: https://link.nngroup.com/hamburger-menu-icon-recognizability
• Ordinary Site Builder: https://ordinary.website
• Affinity Suite: Referenced in Dense Discovery
• Exposure as a Designer: hvpandya.com
• Systems Leadership: hazelweakly.me
• Disability Tech Startups: mashable.com

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Marc Stickdorn on Journey Management, AI & Leading Change in Chaotic Times

Gerry Scullion — Wed, 26 Nov 2025 12:08:18 +0000

In this episode of This is HCD, Gerry Scullion is joined (again!) by service design pioneer Marc Stickdorn – recorded right after they both spoke at SD in Gov in Edinburgh.

We walk (literally) through the current state of service design, why so many teams feel stuck, and how journey management can help organisations move beyond one-off projects to achieve truly systemic change.

We talk about:

How to scale service design beyond a single team and embed it organisation-wide
Journey management, service architecture and “journey ops” – and why naming really matters
Building scaffolding for long-term impact (using the Dublin City Council work as an example)
How to speak the language of leadership and show measurable ROI
Why stealth projects can be your best way to build credibility
The role of AI and tooling – where it helps, and where it’s genuinely dangerous
Why leaders can’t outsource understanding to an algorithm

If you’re trying to move service design from nice decks to real organisational change – in public services or the private sector – this episode is for you.

🔗 Links mentioned

– Marc’s upcoming book & community: https://www.thisisjourneymanagement.com

– Smaply blog & resources: https://www.smaply.com

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Marc Stickdorn - Guest

The Psychology of Not Belonging: A Conversation with Dr. Rami Kaminski

Gerry Scullion — Fri, 30 Jan 2026 16:30:34 +0000

It's 2026! We are BACK and so bloody excited to kick off this year with one of my favourite conversations from the end of last year. Quite simply, this conversation and connection has changed my life.

About this episode
Dr. Rami Kaminski, psychiatrist and author of "The Gift of Not Belonging," explores why some people are wired as "otherverts" - individuals who cannot be shaped by group identity. This conversation reveals how otherness isn't a flaw but a genuine gift, offering insights into emotional freedom, empathy, and what happens when we stop trying to fit into systems never built for us.

Links

3 Key Takeaways
We're all born as non-belongers - Babies have no sense of nationality, religion, or group identity; cultural conditioning teaches us what to belong to, not just that we should belong.

True empathy requires eliminating yourself. Real empathy isn't putting yourself in someone's shoes, but temporarily ceasing to exist with your preconceived notions to truly see through another's eyes.

The dark side of belonging is tribalism - While community has benefits, the need for group identity enables tribalism, silent majorities, and historical atrocities when people outsource their morals to the group.

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Gerry Scullion - Host
Dr Rami Kaminski - Guest
Serdar Mele - Editor
Stef Murphy - Producer

Why People Leave People, Not Organisations — with Louise Dennison O'Shaughnessy

Gerry Scullion — Fri, 13 Feb 2026 12:02:29 +0000

What does psychological safety actually feel like when it's present? And what quietly erodes it? In this episode, Louise Dennison O'Shaughnessy — Director of Mental Health and Wellbeing at EHS International — joins Gerry to unpack the behaviours that damage teams: unclear roles, poor communication, and toxic high performers who get a pass because of their output. They dig into negativity bias (80% of our thoughts are naturally negative), why busyness can become addictive, and practical ways to build healthier boundaries with work and technology. If you've ever felt overworked, unheard, or stuck in the wrong environment — this one's for you.

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'AI Won't Replace Designers — But It Will Replace the Ones Who Ignore It' Behrad Mirafshar

Gerry Scullion — Wed, 25 Feb 2026 16:44:43 +0000

AI and design — not the hype, not the doom, but the practical reality. Behrad Mirafshar is the founder of Bonanza Design and host of the UX for AI podcast. He's been deep in the weeds using AI in real client projects — from research and data sense-making through to agents, automation and building modern applications. In this conversation, Gerry and Behrad explore why the real value of AI-driven design sits in the research phase, not auto-generated wireframes. They discuss how designers can use AI as a sparring partner and agent ecosystem to move faster through the double diamond, what skills and attitudes will matter most as we head toward 2030, and the tough questions around bias, inclusion, data ownership, and the younger generation using these tools.

3. Three Key Takeaways

The real value of AI in design is in research, not wireframes. If you're only using AI to generate screens, you're touching the tip of the iceberg. The power sits in navigating massive datasets, creating blueprints for exploration, and making sense of complexity — but the researcher's instinct and judgement still can't be replaced.
AI should make you charge more, not less. Behrad is delivering more value to clients by using AI agents and orchestration tools — and pricing accordingly. The competitive advantage isn't the tool, it's the designer who knows how to wield it with specificity and judgement.
In 2030, hiring will be about attitude, not tools. The tools will keep changing every week. The designers who thrive will be the ones with relentless curiosity, a willingness to go deeper than surface-level prompting, and the ability to keep the human in the loop when AI wants to run the show.

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Avoid These 3 Mistakes When Pitching Design to Leadership

Gerry Scullion — Mon, 30 Mar 2026 12:12:28 +0100

You've done the research. You have the insights. You walk in confident — and it falls flat. In this episode, Gerry unpacks three mistakes designers make when pitching to leadership, including why leading with your methods kills buy-in before you've even started, and what to do instead.

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How to Make Design Visible in a Numbers-First Organisation

Gerry Scullion — Tue, 31 Mar 2026 10:00:00 +0100

The metrics-driven leader isn't your enemy — but they might be your biggest unlock. Gerry shares a practical approach to translating qualitative insights into the language of KPIs, OKRs, and cost savings, and why winning over this type of leader can amplify your impact across the whole organisation.

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The Top 3 Ways to Build Credibility as a Designer in Your Organisation

Gerry Scullion — Wed, 01 Apr 2026 08:00:00 +0100

When you walk into an organisation that does not understand what design really does, your first instinct might be to set up a research phase or propose a design system. But that can wait. In this episode, Gerry Scullion shares three things that actually build credibility in those critical early weeks: being useful to the people around you before advancing your own agenda, adapting your language to fit their world instead of leading with jargon, and documenting every small improvement so you have real evidence when it counts. Credibility is not built on a single presentation. It is built through consistent, visible contributions that make people want to involve designers more often.

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Garbage In, Garbage Out: The Data Problem Hiding Inside Your AI Strategy - with Caroline Jarrett

Gerry Scullion — Tue, 05 May 2026 12:14:33 +0100

Forms expert Caroline Jarrett joins Gerry to talk about why the rush to AI is colliding with something most organisations haven't fixed - their own data. A conversation about errors, forms, and the unglamorous work that actually moves the dial.

Three Key Takeaways

Well, 6 in this episode, as Caroline is bloody amazing. Pick the three that land hardest for you :-)

Forms are the only compulsory part of a service. Everything else in user experience is the mountain - forms are the tiny red peaks poking up above it. Get them wrong and the rest of your design doesn't matter.
AI doesn't fix bad data - it propagates it faster. Before any organisation hands work over to a model, the honest question isn't "how do we use AI" but "do we even know how bad our data already is?"
Most teams can't tell you their error rate. E-commerce calls it conversion. Government barely tracks it at all. If you can't see where people are dropping out - or being quietly forced into wrong answers - you can't design your way out of it.
Forms don't just collect data, they shape behaviour. Every time a website rejects an apostrophe in O'Connor, or hides "other" as an option, it's forcing people to lie - and then treating that lie as truth.
You don't have to be a statistician to find errors. Graph the data. Spikes, gaps and outliers will tell you where the wrong question is hiding faster than any spreadsheet ever will.
The designer's job is to notice what everyone else has normalised — the broken form field, the impossible question, the dataset everyone distrusts but nobody fixes.

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