The Full Desk Experience

FDE Express | Why 2026 Isn’t the Year of AI — It’s the Year of Operations

Crelate — Thu, 02 Apr 2026 02:00:00 -0700

Is AI creating advantage—or exposing inefficiency at scale? Kortney Harmon breaks down why 2026 won’t be defined by better tools, but by better operations.

As growth slows and teams shrink, firms can’t outwork broken systems. Fragmented data, bloated tech stacks, and unclear workflows are quietly draining productivity—and AI is only accelerating the problem. The firms pulling ahead are doing less, better: integrating systems, tightening workflows, and turning scattered data into operational clarity.

Discover why operational discipline—not more technology—is what will separate scalable firms from stagnant ones in 2026.

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Best of FDE| Thriving in the Post-AI Era of Recruiting with Aaron Elder, CEO - Crelate

Crelate — Thu, 19 Mar 2026 02:00:00 -0700

This Best of FDE episode is a rebroadcast of one of our MarCom Gold Award winners—and honestly, it’s even more relevant now than when we first recorded it.

In this episode of The Full Desk Experience, Crelate CEO Aaron Elder joins host Kortney Harmon to break down what it actually looks like to operate in a post-AI world—and what that means for owners, directors, and executive-level leaders.

In this episode, we cover:

What “post-AI” really means: Why AI isn’t coming—it’s already here, and how it’s quietly becoming as essential as electricity
Where firms are actually winning: How top teams are using targeted AI (not hype) to create real value and stronger client relationships
The shift to “living platforms”: Moving beyond static systems to tech that actively works for you, not just stores your data
Where humans still matter most: In high-trust work like executive search, where AI supports—and where it can’t replace—the human element
What’s about to change operationally: From sourcing to back office, every part of your business is on the table

Do you know if the roles you’re filling today will even exist in two years?

As AI and automation accelerate client expectations and reshape work itself, the firms asking better questions now are the ones that stay ahead.

Hit play to hear how leading firms are thinking about this shift—and what you should be doing next.

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Industry Spotlight | No Shortcuts: How Top Firms Build Durable Recruiting Businesses with Norm Volsky, Managing Partner - DRI

Crelate — Thu, 05 Mar 2026 02:00:00 -0800

What builds a recruiting firm that lasts? In this Industry Spotlight, Kortney Harmon sits down with Norm Volsky, Managing Partner at DRI and leader within the Pinnacle Society, to explore why long-term success comes down to relationships—not shortcuts.

Norm shares how top firms balance technology with trust, invest in operations to protect the client experience, and why reputation and delegation matter more than any single placement.

Tune in as Norm breaks down what it really takes to build a recruiting firm that lasts—from choosing the right clients to investing in operations and protecting trust with every placement.
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Connect with Norm Volsky

Follow Norm Volsky on LinkedIn: LinkedIn | Norm
Check out Direct Recruiters Inc. (DRI) here

Organizations Mentioned in This Episode

Check out Pinnacle Society’s Website here

Check out Sanford Rose Associates (SRA) here

Check out Starfish Partners here

Connect with Crelate

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Kortney Harmon Keynote | The Elite Recruiter- Selling Less, Winning More: The Power of Intentional Relationships in Staffing

Crelate — Thu, 19 Feb 2026 02:00:00 -0800

What if growth in 2026 isn’t about doing more — but choosing better? In this keynote from Benjamin Mena’s Elite Recruiter Sales & BD Summit, Kortney Harmon reframes what winning looks like in today’s staffing market.

In this episode, you’ll hear insights from Kortney Harmon’s keynote at Ben Mena’s Sales and BD Summit, where she explores why narrowing focus, redesigning revenue strategy, and protecting the right relationships are critical in today’s staffing market. As sales cycles lengthen and effort becomes more expensive, Kortney breaks down how intentional account selection, system alignment, and leadership judgment can eliminate wasted activity and margin erosion. From confronting burnout and revenue concentration to building repeatable processes that reduce reliance on heroics, she shares practical frameworks to help firms move from reactive selling to relationship-driven growth

Whether you’re an agency leader, full-desk producer, or building the next phase of your firm’s growth, this episode challenges you to rethink where your effort is going — and whether it’s truly compounding.
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Follow Benjamin Mena LinkedIn: LinkedIn: Benjamin

Benjamin Mena with Select Source Solutions: here

The Elite Recruiter Podcast Instagram: https://www.instagram.com/theeliterecruiter/

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Industry Spotlight | Building Trust and Reputation in a Transaction-Driven Recruiting World with Elizabeth Rosenberg, Founder - The Good Advice Company

Crelate — Thu, 05 Feb 2026 02:00:00 -0800

In an industry built on speed, what actually sustains long-term success. In this Industry Spotlight, Kortney Harmon sits down with Elizabeth Rosenberg to examine why trust and reputation remain recruiting’s most durable advantage.

Drawing on decades of experience advising executives on communication and personal brand, Elizabeth offers a grounded perspective on how credibility is built through everyday behavior. The conversation explores where transactional habits quietly undermine relationships, why visibility without intention can weaken trust, and how recruiters shape their reputations long before deals are closed. Rather than focusing on tactics, this discussion reframes personal brand as a reflection of consistency, judgment, and how leaders show up when it matters most.

The conversation reveals why lasting relationships—not speed alone—define long-term success, and how investing in trust and authenticity shapes both stronger firms and more durable careers.

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Check out her website here

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FDE Express| Eight Signals Redefining Recruiting Leadership in 2026

Crelate — Thu, 22 Jan 2026 02:00:00 -0800

Is the recruiting industry actually changing—or simply recalibrating? Kortney Harmon cuts through the noise to examine what’s really shaping recruiting leadership as firms look toward 2026. Rather than chasing headlines or hyped predictions, this Express episode outlines eight quiet but powerful signals emerging from real conversations with owners, operators, and executives. Kortney explores why relationships are becoming strategic again, how discipline is replacing tech accumulation, and why AI is shifting from competitive advantage to expected infrastructure. The conversation reframes growth around sustainability, trust, and clarity—highlighting the rise of operator-strategists, the redefinition of candidate experience, and the identity questions firms can no longer avoid.

Grab a coffee and tune in for quick, practical inspiration to help you lead and grow your talent business—with less chaos and more purpose.

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Industry Spotlight | Relationship-Driven Executive Search in the Age of AI with Tom Wilson, Partner- Buffkin/Baker

Crelate — Thu, 08 Jan 2026 02:00:00 -0800

As AI accelerates across recruiting, the firms pulling ahead aren’t chasing tools—they’re doubling down on relationships. In this Industry Spotlight, Kortney Harmon sits down with Tom Wilson, Partner at Buffkin/Baker, to unpack what actually keeps recruiting leaders relevant as automation, speed, and expectations continue to rise.

The conversation explores how client and candidate expectations have shifted across industries, where AI creates real leverage, and why human judgment, context, and trust remain irreplaceable. Rather than focusing on tactics, Tom offers a leadership perspective on building relevance, consistency, and long-term value in a rapidly changing talent market.

Key insights you can’t miss:
• Why relationships—not speed or tools—remain the real competitive advantage
• How recruiting strategies must adapt across industries and market cycles
• Where AI adds efficiency and where human judgment still matters most
• What advisory-led recruiting looks like in a changing talent economy

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Follow Tom Wilson on LinkedIn: LinkedIn | Tom Wilson

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FDE Express | The Submission Black Hole: How Broken Processes Are Costing Recruiting Firms Millions

Crelate — Tue, 23 Dec 2025 02:00:00 -0800

What happens when candidate submissions disappear—and no one can explain why? In this FDE Express episode, host Kortney Harmon breaks down how undefined submission processes quietly drain revenue and momentum.

Drawing on real-world audits, Kortney reframes failed submissions as an operational issue, not a recruiter problem. She outlines how inconsistent formats, missing follow-up, and lack of visibility create a costly “figure it out” tax—and what a revenue-protecting submission framework actually looks like.

Key Takeaways

• Why submissions are as revenue-critical as invoicing

• The hidden cost of letting recruiters “figure it out”

• What a standardized, flexible submission process includes

• How visibility and tracking protect placements and momentum

Listen in for practical strategies you can implement immediately to bring consistency and control back to your submission process.

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Industry Spotlight | How AI and Global Talent Trends Are Reshaping Executive Search with Lynne Murphy-Rivera, Managing Director- AESC

Crelate — Thu, 11 Dec 2025 02:00:00 -0800

CEO turnover is accelerating—so how are boards, leaders, and search firms adapting while maintaining the judgment that high-stakes decisions demand? In this Industry Spotlight, host Kortney Harmon sits down with Lynne Murphy-Rivera, Managing Director of the Americas at AESC, to unpack how AI, demographic shifts, and rising performance expectations are reshaping the future of executive search. Lynne shares on-the-ground insights from global member firms, revealing how today’s volatility is redefining leadership, governance, and the work of retained search.

Key insights you can’t miss:

• Why CEO transitions are at an all-time high—and why boards expect results faster

• How AI is transforming research, oversight, and the need for clearer judgment

• What a five-generation workforce means for leadership pipelines and succession

• How “chaos moments” at the top create strategic opportunities for retained search firms

This episode shows how executive search can lead through uncertainty by combining AI-driven efficiency with the human judgment that defines great leadership advisory. Tune in and discover how executive search is not just keeping pace with change, but helping shape the future of strategic leadership.

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Follow Lynne M LinkedIn: LinkedIn: Lynne

AESC Website: https://www.aesc.org/

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Kortney Harmon Keynote | The Elite Recruiter - Reimagining Recruiter Roles: Shifting Metrics in the Age of Automation

Crelate — Tue, 25 Nov 2025 03:36:31 -0800

In this episode, Kortney Harmon and Chris Hesson join Benjamin Mena on The Elite Recruiter Podcast to examine how AI agents are reshaping the recruiting workflow and challenging the traditional KPIs many teams still rely on. They explore why sourcing is shifting, why volume-based activity metrics no longer reflect real performance, and how automation is redefining the recruiter’s day-to-day responsibilities.

Kortney and Chris break down how AI agents now support sourcing, research, data cleanup, enrichment, and workflow execution—returning hours each week while exposing the widening disconnect between legacy activity tracking and modern recruiter impact. They also discuss how measuring calls, emails, and task volume can unintentionally penalize recruiters who leverage automation effectively, and why leaders must adopt outcome-based metrics grounded in influence, advisory work, and relationship-building. The conversation highlights how living resumes, real-time data enrichment, and agent-driven workflows inside the ATS can unlock value long buried in existing databases.

Listen in to explore how automation changes the work—and how humans elevate the results.
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Benjamin Mena with Select Source Solutions: here

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Panel: Real-World AI Recruiting Transformations & Takeaways

Crelate — Thu, 13 Nov 2025 02:00:00 -0800

What does AI look like in practice—not in theory—for the recruiters and leaders using it every day? In this FDE+ panel, Kortney Harmon sits down with Neal Osler, Chris Allaire, and Justin Bellante to examine how AI is reshaping job intake, sourcing, candidate conversations, and recruiter productivity in real time.

The panelists share where AI is truly delivering value: rewriting job descriptions with clarity clients can finally react to, transforming interview transcriptions into stronger submittals, accelerating sourcing through smarter Boolean generation, and returning hours of lost admin time each week. They also surface the harder truths: declining response rates, over-reliance on automation, hallucinated requirements, and the widening trust gap created as inboxes become more machine-written than human-led.

If you're navigating the noise around AI and looking for what truly drives performance, this panel reveals how the most effective teams blend innovation with authenticity to build stronger, more resilient recruiting operations in an AI-powered world.
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FDE+ | From Prompting to Programming: Elevating Recruiting in the Age of AI with Mike Wolford, CEO of Lex Duo

Crelate — Thu, 30 Oct 2025 02:00:00 -0700

On this episode of FDE+, Kortney Harmon and Mike Wolford, CEO of LexDuo, explore how AI is redefining what it means to be a recruiter—and why the future belongs to those who build with it, not just use it.

They discuss how recruiters are moving beyond basic prompting into programming and workflow design—creating custom GPTs, connecting APIs, and automating tasks that once drained hours from their day. Mike also explains how imagination has become a recruiter’s new competitive advantage and outlines the ethical and legal considerations that come with building AI-driven systems.

Key Takeaways
• The three levels of AI adoption and how each elevates recruiter performance
• Why creativity, not coding, defines success in the AI-driven era
• How API connections can integrate your ATS, CRM, and communication tools
• The coming divide between corporate TA and staffing—and where opportunity grows
• How to “automate and elevate” recruiting by combining AI precision with human judgment

Discover how forward-thinking recruiters are using AI to amplify—not replace—the human side of hiring.

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Follow Mike Wolford on LinkedIn: LinkedIn | Mike
Check out his website: lexduo.net
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FDE+ | Stop Replacing Recruiters: Blending Human Expertise and Advanced AI Tools with Greg Benadiba, CEO Bilingual Source

Crelate — Thu, 16 Oct 2025 02:00:00 -0700

What does it take to build a recruitment team that thrives in an AI-driven world? Host Kortney Harmon sits down with Greg Benadiba, CEO of Bilingual Source, to unpack how forward-thinking leaders can integrate AI into their recruiting businesses while strengthening the human skills that truly move the needle.

With over 20 years in the industry, Greg shares hard-won insights on using AI to streamline workflows, empower recruiters, and create consistency—without losing the personal touch that defines great recruitment. He breaks down what to automate first, how to use custom GPT tools for higher productivity, and the leadership mindset required to develop recruiters who stay in the top 5% of performers.

Key Takeaways

The Partnership Principle: why AI and humans working together outperform either alone
What to automate first to free up time for client calls, interviews, and negotiation
How to use custom GPT tools to improve consistency and recruiter output
The importance of continual learning and development to stay competitive
What separates transactional recruiters from consultative recruiters in the AI era

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Follow Greg Benadiba on LinkedIn: LinkedIn | Greg Benadiba
Access Greg’s Slide Deck: Stop Replacing Humans, Start Elevating Them (PDF)

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FDE+ | The Exponential Power of AI: How Elite Recruiters Stay Ahead with Benjamin Mena, Managing Partner – Select Source Solutions

Crelate — Thu, 02 Oct 2025 02:00:00 -0700

In this FDE+ episode, Kortney Harmon is joined by Benjamin Mena, Managing Partner at Select Source Solutions and host of The Elite Recruiter Podcast, to explore how AI is transforming the recruiting industry.

They discuss how top performers are using AI to automate sourcing, streamline outreach, and clean up CRMs — while doubling down on the human skills that build trust, strengthen relationships, and drive revenue. Benjamin also shares real-world examples of how combining technology with a personal touch is helping recruiters stay competitive and deliver stronger results.

Tune in to learn how to leverage AI without losing what makes recruiters indispensable — and position yourself to thrive in 2025 and beyond.

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Follow Benjamin Mean on LinkedIn at: LinkedIn | Benjamin Mena

Link to the Tool List mentioned at: here

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FDE+ | How AI Is Transforming Recruiting with Matt Strain, Founder of The Prompt

Crelate — Thu, 18 Sep 2025 02:00:00 -0700

Unlock the future of recruiting with this episode of The Full Desk Experience. In this special FDE+, host Kortney Harmon sits down with Matt Strain — seasoned technology leader, AI educator, and founder of The Prompt. Drawing on his experience as Adobe’s former Head of Innovation, Matt brings a fresh perspective on how artificial intelligence is reshaping the recruiting and staffing industry.

In their conversation, Matt explores why curiosity, resilience, and a willingness to experiment are essential traits for executives and recruiters who want to stand out in the age of AI. He shares real-world examples of how AI can streamline everything from sourcing and screening to assessment and selection, while also emphasizing where human judgment and trust remain irreplaceable. Along the way, he introduces a practical framework of mindset, skill set, and tool set that leaders can use to navigate uncertainty, integrate AI confidently, and drive stronger outcomes.

Whether you’re dipping your toes into AI for the first time or looking to refine your strategy, this discussion offers hands-on insights you can put into practice right away. Tune in to discover how to transform AI-driven curiosity into a true competitive advantage.

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Follow Matt Strain on LinkedIn at: LinkedIn | Matt

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Industry Spotlight | The New Sales Playbook: Combining Human Skill and AI-Driven Tools with Shad Tidler

Crelate — Thu, 04 Sep 2025 02:00:00 -0700

Sales is moving faster than ever—so how do leaders keep pace without losing the fundamentals that drive real results? In this Industry Spotlight, host Kortney Harmon sits down with sales leadership expert Shad Tidler to explore how AI is transforming strategy, team dynamics, and decision-making while amplifying—not replacing—the human touch. Drawing on more than a decade of experience with Lushin, Shad shares practical insights and “aha moments” from helping organizations rethink how they lead, train, and grow in an AI-driven world.

Key insights you can’t miss:

How AI is reshaping sales leadership, from faster strategic planning to streamlined operations
Why fundamentals like trust, consultative selling, and decision-making still matter more than ever
Real-world examples of using AI for role-play training, forecasting, and workflow redesign
How leaders can free up time for high-value work by letting AI handle repetitive tasks

Whether you're a recruiting sales leader curious about AI’s impact or a professional ready to amplify your results, this episode offers a clear roadmap for thriving in today’s fast-changing sales landscape. Press play now to hear Shad’s proven insights and discover how to combine human connection with AI-driven tools for long-term success.
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Industry Spotlight | AI’s Real-World Impact on Recruiting Routines and Relationships with Chris Hesson

Crelate — Thu, 21 Aug 2025 02:00:00 -0700

In this episode of The Full Desk Experience’s Industry Spotlight, Chris Hesson joins Kortney Harmon to cut through the AI hype and reveal how recruiters are truly reshaping their day-to-day processes. Chris brings years of experience working with hundreds of recruiting teams, offering a behind-the-scenes look at how AI is streamlining workflows, surfacing new insights, and freeing recruiters to focus on the one thing AI can’t replace: relationships.

Key insights you can’t miss:

How AI is helping recruiters move from fragmented, “spray and pray” sourcing to structured, targeted outreach
Real numbers on time savings—up to 11 hours a week— and what top firms are doing with that extra capacity
The evolving role of operations leaders in aligning tech, data, and process for sustainable success
Why relationships remain the differentiator, and how AI can strengthen—not weaken—the human touch

Is your team chasing every new AI tool without a clear process? Are you saving time but not reinvesting it in the conversations and relationships that drive revenue?

Press play now to hear Chris’s proven insights and discover how to future-proof your recruiting desk in the AI era.

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Follow Chris Hesson on LinkedIn: LinkedIn | Chris

FDE+: AI Recruiting Revolution Conference: https://fde-ai-recruiting-advantage.heysummit.com/

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Industry Spotlight | Maximizing AI ROI in Recruiting: Efficiency, Upskilling, and Competitive Advantage with Lauren Jednat

Crelate — Thu, 07 Aug 2025 02:02:00 -0700

Welcome back to another episode of The Full Desk Experience! In this Industry Spotlight, host Kortney Harmon sits down with Lauren Jednat to unravel the true impact of AI sourcing agents on the recruiting world.

With tales from the trenches and insights from daily conversations with recruiting leaders, Lauren and Kortney dive deep into how AI is augmenting—not replacing—the human touch in staffing. From slashing hiring costs and boosting efficiency to shifting recruiter roles from repetitive sourcing to building strategic relationships, you’ll hear how the old ways of recruiting aren’t keeping up and why embracing AI is now essential for staying competitive.

Whether you’re curious about AI’s ROI or worried about falling behind, this episode is packed with actionable advice and real-world examples to help you rethink your approach for 2025 and beyond. Don’t miss out on this timely discussion about the future of recruitment technology and the steps you can take right now to modernize your desk.
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Follow Lauren Jednat on LinkedIn at: LinkedIn Lauren

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Industry Spotlight | Aaron Elder - CEO at Crelate - How Early Adopter Recruiting Teams are Pulling Ahead with Agentic AI

Crelate — Thu, 24 Jul 2025 02:00:00 -0700

Step confidently into the post-AI era with this episode of The Full Desk Experience. Join CEO Aaron Elder and host Kortney Harmon as they uncover how AI is not just changing, but fundamentally reinventing, the rules of recruiting—transforming processes, expectations, and business models in real time.

Key Insights:

Discover why every search firm’s true competitive edge is their proprietary data and the conversations they own—not just access to the latest AI tools.

Learn how AI agents are reshaping sourcing, business development, and operational efficiency, enabling firms to outpace change by deploying narrowly-focused, high-impact agents across the talent lifecycle.

Explore strategies for moving beyond the outdated “KPI hamster wheel” and how leaders should refocus on solving future-forward, strategic client problems.

Hear candid advice on balancing automation with human expertise—and why blindly trusting AI outputs can lead to costly missteps.

Unresolved questions that spark reflection:
As AI becomes ubiquitous, what truly differentiates your firm’s client value proposition?
With rapid AI evolution, are you thinking far enough ahead—beyond today’s inputs to tomorrow’s outcomes?

Ready to future-proof your executive search firm? Tune in now to catch the strategies, pitfalls, and opportunities redefining the industry.
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Click here to learn more about AI-Powered Strategic Recruiting with Crelate’s Living Platform™

FDE Express | Is Your Recruiting Team Falling Behind in the Post-AI Era?

Crelate — Thu, 10 Jul 2025 02:00:00 -0700

In this FDE Express episode, we’re having a direct, no-nonsense conversation about where recruiting teams really stand in the “post-AI era.” With AI moving from buzzword to business essential, there’s a growing divide between firms still debating AI and those already reaping huge efficiency gains.

Kortney will break down what the post-AI era actually means for your talent business, reveal some eye-opening stats about AI adoption in recruiting, and help you spot the warning signs if your team is falling behind. I’ll also walk you through a clear roadmap to help your business catch up—fast! If you’re ready to stop debating and start implementing, this episode is the wake-up call you can’t afford to miss. Let’s get started!

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FDE Express | Search is Dead: Why Traditional Recruiting Method's Won't Work in the Post-AI Era

Crelate — Thu, 26 Jun 2025 02:00:00 -0700

Step into the future of recruiting with this episode. Whether you're a recruiting leader, firm owner, or decision-maker, this episode is for those who are determined to keep their firms thriving in a rapidly changing, AI-driven landscape. Host Kortney Harmon cuts through the noise to reveal why clinging to yesterday’s metrics and technology isn’t just outdated—it could spell extinction for your business.

Key Insights:
- Discover why traditional KPIs (like call and submission counts) no longer drive success, and may actually hinder your firm’s growth.
- Learn how “living platforms” that continuously evolve with AI are separating thriving search firms from those falling behind.
- Recognize the warning signs your operations are stuck on the KPI hamster wheel—and what to do about it before your competitors outpace you.
- Find out the essential steps to transform your metrics and recruiting workflows for the AI era.
- Understand why redefining the recruiter’s role is critical for long-term relevance and client impact.

Can your current tech stack evolve on its own, or is it dragging your firm into irrelevance? Are you measuring what matters—or just what’s easy?

Listen now to uncover the strategies that will keep your executive search firm ahead of the curve. Don’t get left behind—the future isn’t just coming, it’s here.
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Industry Spotlight | Aaron Elder - CEO at Crelate - Thriving in the Post-AI Era of Recruiting

Crelate — Thu, 12 Jun 2025 02:00:00 -0700

Get ready to reimagine the future of strategic recruiting. In this pivotal episode of The Full Desk Experience, Crelate CEO Aaron Elder joins host Kortney Harmon to share cutting-edge strategies for thriving in the rapidly evolving, post-AI era—essential listening for owners, directors, and executive-level leaders.

Key insights you can’t miss:
-The Post-AI Paradigm: Why AI is already as essential as electricity, and what “post-AI” really means for search firms’ competitiveness and client expectations.
-Redefining Value: How winning firms use targeted, specialized AI agents—not hype—to create lasting value and deeper client relationships.
-From Boxed Data to Living Platforms: The shift from static CRM systems to dynamic, evolving platforms that continuously deliver new insights and productivity.
-Human + Machine Synergy: In high-trust fields like executive search, where does AI support human expertise, and when is the “human touch” irreplaceable?
-Operational Transformation: From outbounding to back-office, every business process is up for reinvention.

Do you know if the roles you fill today will even exist in two years? How will your team adapt as AI and automation accelerate client demands—and shift the very nature of work?

Hit play to hear how leading firms are pivoting now—and what you should be asking to stay ahead.
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Industry Spotlight | Elite Recruiting Secrets: Building a Powerhouse of Influence in the Talent Industry with Brent Orsuga, Founder - Pinnacle Growth Advisors

Crelate — Thu, 29 May 2025 02:00:00 -0700

Ready to take your executive search firm to the next level? In this can't-miss Industry Spotlight episode, host Kortney Harmon sits down with powerhouse Brent Orsuga—founder of Pinnacle Growth Advisors—to unpack the bold strategies and mindsets driving exceptional results in executive search.

Key takeaways for executive search leaders:

- From Recruiter to Trusted Advisor: Brent breaks down the difference between being an "influencer" and a true person of influence, sharing how to create real marketplace value and foster deeper client trust.

- High-Performing Team Dynamics: Learn Brent's approach to metrics, accountability, and building teams that consistently deliver quality over quantity—moving beyond outdated call times to results-driven presentations.

- Bullseye Hiring in 2025: Discover how elite firms are helping clients "upgrade" their talent rosters, and why being a specialist (not a generalist) is critical in today's market.

- The Power of Pipeline Control: Brent reveals why having more top-caliber candidates than you think you need—and detaching from individual outcomes—leads to long-term, sustainable success.

Is your brand positioning you as a partner or just another vendor? Are you relying on AI as a shortcut—or mastering the human elements tech can never replace?

Listen now to get actionable insights and rethink what it takes to win big in executive search!

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Follow Brent on LinkedIn: LinkedIn | Brent Orsuga

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Best of FDE | Empowering Talent: Market Shifts, Digital Strategy, and Industry Challenges with Joanie Bily, CEO at EmployBridge

Crelate — Thu, 22 May 2025 02:02:00 -0700

Get ready for a powerhouse episode featuring highlights from Joanie Bily’s impactful conversation with Kortney Harmon. Dive into proven strategies and actionable insights designed to help executive search leaders stay ahead in a market defined by rapid change, digital innovation, and evolving client demands.

In this episode, you’ll discover:

- A candid look at talent supply and demand trends—what matters most for continued growth and resilience

- How leading firms are leveraging AI and digital platforms to transform candidate and client experiences

- Innovative approaches to upskilling and training teams for long-term success

- The latest on legislative changes impacting search operations and industry advocacy

The discussion also raises provocative questions: Will traditional business development tactics survive in an AI-powered landscape? What pitfalls should firms avoid when scaling for growth amid economic uncertainty?

Unlock fresh perspectives and forward-thinking strategies—hit play and equip your firm for what’s next in executive search.

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Follow Joanie on LinkedIn: LinkedIn | Joanie Bily

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Industry Spotlight | Consultative Growth and Branding: How to Stand Out in a Crowded Recruiting Market with Kelli Schutrop, CEO & Founder - Thoughtful Resound

Crelate — Thu, 15 May 2025 02:00:00 -0700

In this episode of The Full Desk Experience’s Industry Spotlight, guest Kelli Schutrop, CEO and founder of Thoughtful Resound, joins host Kortney Harmon to deliver game-changing insights. Kelli draws on 15+ years in talent acquisition marketing to reveal high-impact branding and growth strategies for firm differentiation and sustainable growth.

Key insights you can’t miss:

Why a brand-facing presence is no longer enough—and how every client-facing team member must become a “mini-brand” to truly stand out.
Actionable ways to leverage thought leadership and LinkedIn content to attract new business, not just chase it.
Anticipated industry shifts toward commoditization and consolidation, with tips to help your firm evolve and avoid common blind spots.
Concrete methods to bridge the gap between personal and firm branding, empowering your team to shine while supporting your long-term growth.

Are you too focused on KPIs that don’t actually drive revenue? How do you balance elevating individual recruiters’ brands without risking client loss if they move on?

Press play now to hear Kelli’s proven branding strategies and prepare your executive search firm to thrive—not just survive—in 2025!

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Tools mentioned in the episode:

LinkedIn – Referenced multiple times for thought leadership, brand building, networking, posting content, and sourcing.
LinkedIn Learning – Mentioned as a platform where Kelli Schutrop has digital marketing and personal branding courses.
Zoom – Used for video calls and recording short video content for LinkedIn.
Meta – Briefly mentioned in the context of exploring different channels.
Threads – Mentioned as another potential channel (under Meta).
Reddit – Mentioned as an emerging platform discussed within the recruiting industry.
Indeed – Mentioned as a job board.
ZipRecruiter – Mentioned as a job board.
Crelate – The company behind the podcast and referenced as both the podcast host and for its recruiting tech.
Crelate Copilot – Introduced within the episode as Crelate’s AI assistant/tool for recruiters.
Google – Mentioned in a general sense when discussing algorithms.
Apollo – Discussed as a platform that was banned by LinkedIn for spam/automation issues.

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Follow Kelli on LinkedIn: https://www.linkedin.com/in/kellischutrop/

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FDE Industry Spotlight | Redefining Executive Recruiting: Adaptability, Technology, and People-First Leadership with Vaughn Emery, Vice President of Revenue Growth - Duffy Group

Crelate — Thu, 08 May 2025 02:00:00 -0700

Unlock fresh perspectives on modern executive search operations in this can't-miss episode of The Full Desk Experience. Designed for executive search leaders, owners, and director-level decision makers, this conversation with Vaughn Emery, VP of Revenue Growth at Duffy Group, dives deep into the strategies powering next-level growth in today's recruiting landscape.

Key insights include:

The Duffy Group’s unique, research-driven executive search model that builds deep, mission-aligned partnerships with clients.
Transforming sales and process frameworks to balance consistency with flexibility, while keeping teams accountable—without micromanaging.
The essential role of technology and AI in modern search, and why the human touch remains irreplaceable for quality outcomes.
Tracking overlooked KPIs, like cost-to-hire and post-placement success, for smarter, client-focused results.
Executive-level approaches to succession planning and long-term client value creation.

Are you future-proofing your processes, or has your tried-and-true approach hit its ceiling? How much will AI truly change the game for executive search, and where is the human element irreplaceable?

Press play now to hear first-hand strategies and practical wisdom you can use to elevate your search firm’s success.

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Tools mentioned in this episode:

Crelate – Mentioned as both the company the host is from (Kortney Harmon, Director of Industry Relations at Crelate) and the platform behind the podcast.
Crelate Copilot – Crelate's AI assistant (“Copilot brings you recruiter intelligence…”).

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Follow Vaughn on LinkedIn: https://www.linkedin.com/in/vaughnemery1/

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Actionable Growth Tactics for Executive Search Leaders: Leveraging AI, Metrics, and Culture

Crelate — Thu, 01 May 2025 07:43:41 -0700

Looking to break through to your next revenue milestone or sharpen your firm’s competitive edge? This episode is a must-listen for executive search leaders, owners, and directors ready to thrive—not just survive—in 2025.

Key takeaways:

AI as a Game-Changer: Hear how integrating AI thoughtfully (while keeping humans in the driver’s seat) is reshaping the entire talent pipeline—without sacrificing the personal touch that defines executive search.
Value Propositions & Client Relationships: Discover why revisiting your firm’s unique value, saying “no” to bad business, and delivering genuine consultative partnership is critical to growth and differentiation.
Metrics that Matter: Learn how top firms rely on clear ratios and KPIs to predict sustainable growth and quickly course-correct, ensuring consistent, high-quality performance across the board.
Resilience & Adaptability: Get insider perspectives on operational pivots, team optimization, and bringing new talent into the business—especially during turbulent markets.

Questions to ponder: Can AI ever fully replicate the intuition of a seasoned recruiter? What risks (or rewards) come from walking away from legacy clients or underperforming business models?

Tune in for actionable strategies, candid war stories, and fresh perspectives to help your firm stand out—and scale up. Listen now!
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About the Panelists:

Todd Dawson began his professional career in law enforcement for 7 years and then nearly 7 years in insurance investigation prior to becoming a recruiting in 1985. Todd ran a successful insurance desk for 20 years and purchased the MRI franchise in 2002 from the office founder. During Todd's career with MRI, he was recognized as an MRI Regional winner 7 times, MRI National Account Executive of the Decade for the 90's, MRI CSAM of the Year in 1998 and MRI Lifetime Achievement Award in 2017. Todd's office was recognized as a Top 10 Office of the Year at MRI each of the office's last 2 years as an MRI franchise office. Todd is currently the Legal Practice Leader for WBP.

Jen Meyer brings over 28 years of expertise in the search and recruitment industry. Before becoming a part of Govig & Associates, she served as the president and co-founder of North Coast ExecuSearch, Inc. for more than 13 years. Throughout her career, she has collaborated with a diverse array of organizations across various industries and scales, with notable focus on VP/C-Suite roles for firms under private equity ownership. Her impact has even propelled certain entities to double in size and achieve a revenue of over $1 billion. Recognized for her unwavering dedication and philanthropic endeavors, Jennifer is particularly esteemed for her role in mentoring top talents, nurturing their growth, and cultivating long-lasting business relationships that yield mutual benefits. Her resolute commitment to her profession and the industry ensures exceptional outcomes for all involved.

Brian Kirlik is a forward-thinking talent strategist who believes the entire hiring system is fundamentally broken—on both the candidate and employer sides. Throughout his career, Brian has observed that while candidates lament the lengthy and frustrating application process, companies simultaneously complain of a weak talent pipeline. He sees this disconnect as both sides talking past each other, perpetuating the very problems they hope to solve. Determined to break the cycle, Brian is reshaping the way organizations and individuals approach hiring. He’s a strong advocate for the transformative power of AI, believing it holds the key to connecting talent with opportunity on demand and in real time. But for Brian, the real solution lies at the intersection of innovation and empathy: boldly implementing AI while keeping the human element firmly in the driver’s seat. He is committed to finding that balance, confident that with the right approach, both companies and candidates will benefit—and the future of work will be brighter for all.

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Tools mentioned in this episode:

ChatGPT – Directly mentioned by Jen Meyer as one of the AI tools they use internally.
Perplexity – Also specifically mentioned by Jen Meyer as a tool they use for research and summarization.
Crelate – Mentioned as the team’s ATS (Applicant Tracking System), with specific reference to “Crelate Co-Pilot,” their AI assistant for recruiters.
LinkedIn – Referenced multiple times as a social platform for business development, recruiting, posting, and networking.
Claude – Briefly mentioned by Kortney Harmon as a favorite AI platform especially for generating content and handling projects.

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Follow Jen on LinkedIn: https://www.linkedin.com/in/jmeyergovig/
Follow Brian on LinkedIn: https://www.linkedin.com/in/briankirlik/
Follow Todd on LinkedIn: https://www.linkedin.com/in/dawsontodd/

FDE+ Executive Search | The Executive Recruiting Guide to AI Success: Training, Tools, and Transformation with Tricia Tamkin and Jason Thibeault

Crelate — Thu, 24 Apr 2025 02:00:00 -0700

Unlock the future of executive search operations with this episode of The Full Desk Experience. Dive into actionable strategies and decision points that will help you harness AI to drive your firm’s growth and competitive advantage.

Key highlights:

Discover the six essential decisions for integrating AI in your recruiting workflow, from optimizing at the recruiter or firm level to choosing the right ownership model for your AI tools.
Why focusing on mastering core AI platforms is far more valuable than chasing the endless parade of new “wrapper” apps.
Practical frameworks for assessing where AI will deliver the highest ROI: from streamlining candidate presentations to enhancing your business development and back-office operations.
Insightful guidance on conducting a strategic, firm-wide AI audit versus simply winging adoption as you go.
The critical value of “influence over efficiency”—how AI can drive not only productivity but better outcomes in client and candidate management.

Is now the time to standardize your firm’s AI knowledge, or nurture entrepreneurial recruiters? Will specialized AI tools survive the coming market shakeout?

Tune in to get clarity—and learn how to put these strategies to work in your own practice.

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Tools mentioned in this episode:

AI Tools & Large Language Models

ChatGPT (by OpenAI)
Gemini (by Google)
Claude (by Anthropic)
Copilot
Perplexity
DeepSeek

Recruiting/Industry Tools

Crelate Copilot (Crelate's AI assistant for recruiting)
Zoom (specifically for the AI Companion functionality)
Metaview
ZoomInfo
Apollo
LinkedIn Recruiter

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Follow Tricia on LinkedIn: https://www.linkedin.com/in/triciatamkin/
Follow Jason on LinkedIn: https://www.linkedin.com/in/jasonthibeault/
Learn more about Moore Essentials here: https://mooreessentials.com/

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FDE+ Executive Search | From Burnout to Breakthrough: Building a Self-Sustaining Recruiting Firm with Mike Gionta, Founder - The RecruiterU

Crelate — Thu, 17 Apr 2025 02:00:00 -0700

Unlock the secrets to scaling success in executive search with industry leader Mike Gionta, Founder of The RecruiterU. In this insightful conversation with Kortney Harmon, Mike shares his journey from the early challenges of owning a recruiting firm to building a thriving, self-sustaining business.

Whether you're a solo executive search professional or leading a growing team, this episode delivers actionable strategies designed to elevate your practice. Gain a deeper understanding of how to manage the emotional ups and downs of recruiting, implement KPIs and metrics that drive growth, and keep your team motivated—without falling into the trap of micromanagement.

Mike reveals the proven blueprint that allowed him to step back from daily operations while productivity continued to rise. Packed with practical advice and real-world wisdom, this is your go-to guide for transforming your recruiting business from the inside out.

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Follow Mike on LinkedIn: LinkedIn | Mike Gionta

Learn more about the Exclusive Recruiting Production Summit here

Check out The RecruiterU here

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FDE+ Executive Search | Leveraging Content and Social Media to Propel Executive Search Firms with Dandan Zhu, Founder - DG Recruit

Crelate — Thu, 10 Apr 2025 02:00:00 -0700

This episode dives into the real challenges recruitment professionals face—like perfectionism—and why consistency and authenticity are key when it comes to content creation. Dandan shares her journey from young recruiter to founder of DG Recruit, offering powerful insights into using social media and content to elevate your executive search practice.

Discover proven strategies for building a strong personal brand, creating impactful content, and navigating the modern recruitment landscape. Whether you're scaling your search firm or aiming to hit new revenue goals, you'll walk away with actionable takeaways and fresh inspiration.

Tune in and learn from industry leaders as they share the tools and tactics redefining success in executive search.

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Follow Dandan on LinkedIn: LinkedIn | Dandan Zhu

To learn more about agency recruitment check out: https://www.agencyrecruitmentacademy.com/

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Industry Spotlight | Navigating Growth: Overcoming Barriers to Scale in Search Firms with Jeff Kaye, Co-Sr. Managing Director, Sanford Rose Associates

Crelate — Thu, 03 Apr 2025 02:00:00 -0700

Welcome to another insightful episode of The Full Desk Experience, where we dive deep into the talent industry with top leaders shaping the field. Kortney Harmon is joined by Jeff Kaye, a powerhouse in executive search with leadership roles at Kaye/Bassman, Next Level Exchange, and Sanford Rose Associates.

This conversation unpacks the challenges and opportunities in recruiting, from technological advancements to niche specialization and strategies for profitable, sustainable growth. Whether you're a seasoned recruiter or new to the field, you'll gain valuable insights to refine your approach and elevate your success.

Tune in as we explore the evolving world of executive search and what it takes to thrive!

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Follow Jeff on LinkedIn: LinkedIn | Jeff Kaye

Check out the Next Level Exchange Website here

For Starfish Partners Website here

For Stanford Rose Associates click here

For Dimensional Search click here

For Recruiter University click here

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Industry Spotlight | Navigating Legislative Changes: Strategies for Staffing Firms with Toby Malara, Vice President Government Relations - American Staffing Association

Crelate — Thu, 27 Mar 2025 02:00:00 -0700

On this episode, we’re diving deep into the ever-evolving legislative and regulatory landscape shaping the staffing and recruiting industry. Joining us is Toby Malara, Vice President of Government Relations at the American Staffing Association. With over two decades of experience in government affairs and legal counsel, Toby unpacks the latest legislative changes, regulatory shifts, and challenges facing staffing firms today. From DEI programs and immigration policies to independent contractor regulations, pay transparency laws, and business-to-business service taxes—there’s a lot to cover.

If you’re in staffing or simply want to understand the policies shaping the industry, this conversation is a must-listen. Sit back, tune in as we break down the key trends influencing the future of staffing and recruiting.

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Follow Toby on LinkedIn: LinkedIn | Toby Malara

For more information on the Staffing Law Conference click here

To become a member of ASA click here

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Industry Spotlight | Breaking Recruitment Stereotypes: Embrace Digital Marketing with Clark Willcox, Founder - Digital Recruiter

Crelate — Thu, 20 Mar 2025 02:00:00 -0700

Kortney Harmon sits down with Clark Willcox, founder of The Digital Recruiter, to explore the transformative power of LinkedIn in modern sales marketing strategies—especially for recruiting businesses. Together, they dive into the benefits of LinkedIn as the top B2B platform, the evolution of digital recruiting, and how recruiters can leverage modern tools to build meaningful relationships and scale their agencies effectively.

No matter where you are in your recruiting journey, this conversation is packed with actionable strategies to help you stay ahead in the ever-evolving talent industry. Clark offers valuable insights on leveraging LinkedIn, building meaningful connections, and creating a systemized digital approach that drives real results. Tune in to gain a comprehensive understanding from a true industry expert and discover actionable insights to drive your staffing strategy forward.

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Follow Clark on LinkedIn: LinkedIn | Clark Wilcox

Check out The Digital Recruiter Website here

Listen to The Digital Recruiter Podcast here

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Industry Spotlight | Keys to Success: Economic Trends Impacting the Staffing Industry with Noah Yosif, Chief Economist - American Staffing Association

Crelate — Thu, 13 Mar 2025 02:00:00 -0700

In this episode of The Full Desk Experience, Kortney Harmon is joined by Noah Yosif, Chief Economist and Head of Research at the American Staffing Association, for an in-depth discussion on the evolving staffing landscape.

Together, they explore the latest talent market trends, the impact of AI on workforce dynamics, and the biggest challenges and opportunities facing staffing firms in a post-pandemic world.Noah shares key economic insights, comparing pre- and post-COVID labor markets and highlighting the sectors driving staffing demand in 2025.

Whether you're looking to stay ahead of industry shifts or gain a competitive edge through data-driven strategies, this episode is packed with expert takeaways.Tune in to gain a comprehensive understanding from a true industry expert and discover actionable insights to drive your staffing strategy forward.

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Follow Noah on LinkedIn: LinkedIn | Noah Yosif

Check out the American Staffing Association website here

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Workshop | Beyond the Search: Innovative Talent Acquisition Strategies for Direct Hire Success

Crelate — Thu, 06 Mar 2025 02:00:00 -0800

We delve into innovative talent acquisition strategies to help you stay ahead in the competitive world of recruitment. In this weeks episode, we’ll explore the transformative shift in first impressions, the role of technology and AI in recruitment, and strategies to harness unconventional talent sources. Discover how to differentiate your approach, optimize your tools, and embrace new methodologies for successful talent acquisition.

Don't miss out on our upcoming Executive Search Virtual Conference on March 20th, and be sure to follow along with this weeks episode for a wealth of resources, including ebooks and links to dynamic recruitment strategies. Let's dive beyond the search to unlock the future of hiring success.

Ebooks Mentioned in this episode:

4 Rs of Automation eBook

Multi-Channel Touchpoint Strategy eBook

Sourcing Strategies eBook

ChatGPT eBook

Podcast Mentioned:

Workshop | Accelerating Success: Leveraging Automation to Scale Processes and Generate Revenue

Click here to register for our next Virtual Executive and Direct Hire Search Conference on March 20th!

________________

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Industry Spotlight | Embracing Technology's Role in Modern Recruitment Success with Mark Whitby, Executive Coach

Crelate — Thu, 27 Feb 2025 02:00:00 -0800

We’re bringing you an unfiltered deep dive with Mark Whitby, a renowned recruitment coach and host of The Resilient Recruiter podcast. Mark has transformed countless recruitment businesses by helping them break through growth barriers with his expertise in industry transformation. In this episode, we dive deep into Mark's journey, from his beginnings in recruitment to becoming a top-tier coach. We'll explore essential tips for scaling your recruitment office, mastering business development, and leveraging technology for success.

Get ready for an unfiltered conversation on scaling strategy and insights that will help you unlock your potential in the ever-evolving recruitment industry!
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Follow Mark on LinkedIn: LinkedIn | Mark Whitby

Listen to his podcast on Spotify

Visit his website

Checkout the scorecard mentioned in this episode

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Mark Whitby's Bio:
Mark is the host of The Resilient Recruiter podcast and is one of the leading business coaches for the recruitment industry. Since 2001, his training has impacted over 10,000 recruiters in 34 countries and he's helped many to double or triple their billings in 6-12 months. He's also helped recruitment companies to scale, one of his clients grew from 15 people to 150 during the time Mark was involved with their business. He specializes in helping recruiting firm owners to escape the feast/famine roller coaster and create consistent, predictable results.

FDE Express | Elevate Your Recruiting Process: Beyond Simple Tools

Crelate — Thu, 20 Feb 2025 02:00:00 -0800

Recruiting may seem straightforward, but the reality is far more complex. In this discussion, we uncover the intricate relationships recruiters navigate, the strategic approach needed to identify client needs, and the key to driving team productivity. We’ll also examine the risks of relying on overly simplistic recruiting technology, sharing a cautionary tale of a firm that learned this lesson the hard way. Our focus is on equipping your team with the right tools to master the delicate balance of relationships, timing, and expertise.

Stay tuned as we provide insights, a power checklist for your recruiting tech stack, and strategies to elevate your firm's success. Don't forget to subscribe and join us for future episodes as we continue to help you grow and transform your talent-driven business.

Breaking into Staffing checklist

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Industry Spotlight | Mapping the Future: Balancing Tradition and Innovation in Recruiting with Aaron Opalewski, Founder & CEO - Spark Companies

Crelate — Thu, 13 Feb 2025 02:00:00 -0800

On this episode, Kortney Harmon dives into the transformative journey of Aaron Opalewski, CEO and founder of Spark Companies. We explore how Aaron, with his dynamic entrepreneurial spirit, has redefined the business model of his staffing and recruiting company, achieving impressive growth while remaining committed to creating opportunities for others. We discuss the strategic shift to a centralized model, the art of maintaining client relationships in a digital age, and the relentless pursuit of excellence that defines Spark Companies.

Whether you're facing challenges or riding the wave of success, this episode offers insights into navigating the evolving landscape of the talent industry. Tune in for a conversation filled with valuable lessons and forward-thinking strategies, as Aaron shares his unique approach to leadership and business innovation.

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Follow Aaron on LinkedIn: LinkedIn | Aaron Opalewski

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FDE+ Virtual Event | Staffing Success and Growth Strategies for 2025

Crelate — Thu, 06 Feb 2025 02:00:00 -0800

In this FDE+ Virtual Event episode, Kortney Harmon delves into the crucial themes for thriving in the staffing and recruiting industry in 2025. Kortney discusses the importance of streamlining technology, optimizing processes, and enhancing team dynamics. Discover strategic insights and actionable strategies to propel your business forward in the coming year.

Whether you're revisiting or catching up, this episode offers invaluable lessons and future-proofing strategies to ensure your firm's success. Tune in, take notes, and prepare to thrive!

Ebooks Mentioned in the Episode:

RFI Template

Great Tech Purge Worksheet

4 Rs of Automation eBook

ChatGPT eBook

Key Account Development eBook

Multi-Channel Touchpoint Strategy eBook

Massive Guide to Executive Search

Breaking into Staffing checklist

Social Selling eBook

Download the Sourcing eBook here

________________

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FDE+ Virtual Event | The Future of Recruiting in a Changing Landscape: Expert Panel Discussion

Crelate — Thu, 30 Jan 2025 02:00:00 -0800

In today's special FDE+ Virtual Event episode, Kortney Harmon brings together four industry experts—Danny Cahill, JT Westendorf, Michele Massaro, and Chris Allaire—for a powerful panel discussion that covers essential topics for navigating the evolving landscape of recruiting and staffing.

From leveraging new technologies and refining business strategies to understanding the pressing issue of talent shortages, this episode is packed with actionable takeaways and real-world advice to help you thrive in the coming year.

Tune in as we explore how to blend tried-and-true techniques with innovative approaches to elevate your recruiting game. Whether you missed the live event or want to revisit the session's highlights, this episode has it all. Stay with us, and let's propel your success together!

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Follow Danny on LinkedIn: LinkedIn | Danny Cahill

Follow JT on LinkedIn: LinkedIn | JT Westendorf

Follow Michele on LinkedIn: LinkedIn | Michele Massaro

Follow Chris on LinkedIn: LinkedIn | Chris Allaire

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FDE+ Virtual Event | Building Authentic Connections in Staffing and Recruiting with Ron Dermady

Crelate — Thu, 23 Jan 2025 02:00:00 -0800

In this episode from our FDE+ Virtual Event, Ron Dermady shares transformative insights on branding, marketing, and media for recruiters. We delve into how recruiters can move away from traditional sales techniques and embrace digital outreach to build lasting engagement with candidates and clients.

Ron explores the power of showcasing your true self, finding your unique voice, and leveraging social media to establish yourself as a subject matter expert. He introduces practical strategies like the "media flywheel" and "10, 4, 2 strategy" to help recruiters create purposeful, value-driven content that resonates. Set your recruiting goals for 2025 on the right path with actionable tips on how to craft, share, and amplify your professional voice on LinkedIn and other platforms.

Stay tuned as we unpack the key takeaways from this informative session and empower you with the tools to propel your recruiting success in the coming year. Let's dive in!

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Follow Ron on LinkedIn: LinkedIn | Ron Dermady

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FDE+ Virtual Event | From Approach to Technology: Enhancing Recruiter-Candidate Relationships with Greg Doersching, President - Next Level Coaching

Crelate — Thu, 16 Jan 2025 02:00:00 -0800

In this episode of FDE+ episode, we’re joined by the legendary Greg Doersching, President of Next Level Coaching you won't want to miss!" As an award-winning recruiter, trainer, and consultant with nearly three decades of experience, Greg shares invaluable insights on effective decision-making in recruiting, the power of communication and transparency, and crafting compelling job narratives that resonate with candidates.

We'll explore the critical role of detailed job descriptions, the influence of a candidate's social support network on their decision-making, and the evolving landscape of talent acquisition post-COVID. Furthermore, Greg reveals the psychological motivators driving career decisions and underscores the importance of providing comprehensive job details to captivate candidates.

Join us as Greg discusses the three fundamental phases of recruitment, the significance of asking for help, and the necessity of aligning recruitment strategies with the expectations of modern candidates. Don't miss this episode packed with actionable strategies to elevate your recruiting game. Let's dive in!

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Follow Greg on LinkedIn: LinkedIn | Greg Doersching

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FDE+ Virtual Event | Elevate Your Brand: Creating Value-Driven Content for Recruiters with Donnie Gupton, Cofounder - Ora Marketing

Crelate — Thu, 09 Jan 2025 02:00:00 -0800

In today's episode of FDE+, Donnie Gupton, co-founder Ora Marketing and developer of The Relevant Recruiter Method, shares invaluable insights on personal branding, using LinkedIn Sales Navigator for strategic targeting, and the benefits of a multi-channel approach. We discuss the importance of mastering LinkedIn before branching out, targeting the right decision-makers, and positioning yourself uniquely in the market. Moreover, Donnie highlights the significance of capturing and maintaining audience attention through educational and value-driven content, avoiding traditional outbound methods, and leveraging inbound marketing to generate warm leads.

Tune in to learn how to humanize your brand, build trust, and engage your audience effectively—even in challenging times. If you're looking to boost your recruitment game and enhance your online presence, this episode is packed with all the tips and strategies you need. Let's get started!

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Follow Donnie on LinkedIn: LinkedIn | Donnie Gupton

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FDE+ Virtual Event | Transform Your Marketing Approach: Influencer and Networking in Staffing with Richard Rosner, Founder of The Staffing Shark

Crelate — Thu, 02 Jan 2025 02:00:00 -0800

In this FDE+ episode, Richard Rosner, The Staffing Shark, shares his unique approach to staffing and recruitment, underscoring the reciprocal nature of networking and the power of giving without expecting anything in return. We'll explore his innovative marketing strategies, including trend-jacking viral events and the critical role of AI in marketing by 2025. Richard also highlights the importance of authenticity, short-form video content, and effective use of social media platforms, from TikTok to Instagram, to boost engagement and outreach.

Additionally, you'll hear Richard's insights on becoming an influencer, the significance of personal branding, and his vision for building hype and excitement in the same way major companies do. We'll touch on future-focused strategies, such as leveraging influencers and local celebrities, the impact of storytelling, and creating engaging, fun content that leaves a lasting impression.

Get ready for an episode packed with valuable insights, practical tips, and innovative ideas to elevate your staffing strategies. Don’t forget to subscribe, share, and review our podcast to stay updated with the latest in staffing and recruiting.

Let's dive in!

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Follow Richard on LinkedIn: LinkedIn | Richard Rosner

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FDE+ Virtual Event | Enhancing Client Relationships in Talent Acquisition with Diane Prince, Founder - Recruiting Agency 360

Crelate — Thu, 26 Dec 2024 02:00:00 -0800

On this episode FDE+ we've got something special for you as we dive an incredible conversation with Diane Prince, Founder of Recruiting Agency 360. From discussing profit calculations and the role of Employer of Record (EOR) in payroll and compliance to emphasizing the importance of recurring revenue and niche market fit, Diane covers it all. She opens up about her journey in the staffing industry, the significance of having a clear vision, and her business strategies that paved the way for her success.

We’ll also explore actionable business development tips, including effective and authentic cold outreach, the growing trend towards temporary workforce by 2030, and the unique advantages of temp staffing over direct hires.

Get ready to learn, engage, and envision bigger goals for your business as Diane answers your burning questions and offers practical advice for achieving growth and scaling your staffing agency. This episode is packed with valuable insights and strategies that you won’t want to miss.

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Follow Diane on LinkedIn: LinkedIn | Diane Prince

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FDE+ Virtual Event | Mastering Client Challenges and Market Opportunities in Staffing and Recruiting with Kim Henderson, Managing Director- Cobalt Compass Solutions

Crelate — Thu, 19 Dec 2024 02:00:00 -0800

In this insightful episode of FDE+, Kortney Harmon is joined by Kim Henderson, Managing Director at Cobalt Compass Solutions, to discuss critical strategies for maximizing client relationships and boosting your recruiting business. Kim emphasizes the importance of truly understanding client challenges before offering solutions, ensuring a tailored and effective approach.

We dive into projects on hiring needs, explore opportunities in niche markets and the benefits of blending contract and direct hire placements. Kim stresses the necessity of identifying all decision-makers and understanding client pain points to differentiate effectively. We'll cover strategies for client penetration, mapping business processes, leveraging org charts, and the importance of continuous feedback.

This episode also highlights the value of sharing industry insights and presents innovative ways to build stronger, more comprehensive relationships with your clients. Join us as we unpack actionable tips and expert advice to ensure your staffing services stand out and thrive in a competitive market.

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Follow Kim on LinkedIn: LinkedIn | Kim Henderson

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FDE+ Virtual Event | Benjamin Mena- Managing Partner, Select Source Solutions - AI in Recruitment: Tools, Trends, and Future Strategies

Crelate — Thu, 12 Dec 2024 02:00:00 -0800

In this episode of FDE+, we’re diving into an exciting conversation with Benjamin Mena, the seasoned recruitment expert and managing partner at Select Source Solutions, who also hosts the Elite Recruiter podcast. In this episode, we'll explore the critical role of recruiters and the transformative power of AI in the recruitment industry.

From leveraging OpenAI's ChatGPT to sophisticated tools like Clay and Ocean IO, Ben shares his insights on how AI advancements are reshaping how recruiters operate, without replacing the human touch that’s vital for building strong relationships. We'll also delve into practical applications, from creating targeted outreach messages to enhancing candidate engagement and streamlining workflows.

Get ready for actionable strategies, insider tips, and a glimpse into the future of recruiting. Don't forget to subscribe, share, and connect with our growing community as we learn and evolve together. Now, let’s jump into the conversation!

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Follow Benjamin on LinkedIn: LinkedIn | Benjamin Mena

Link to AI Tools: Click Here

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FDE+ Virtual Event | Tom Erb- President, Tallann Resources: Building Sales Efficiency: Mindsets, Metrics, and Mastery

Crelate — Thu, 05 Dec 2024 02:00:00 -0800

In this FDE+ episode, Tom Erb- President of Tallann Resources shares vital insights, from the importance of a winning mindset and how to stand out with effective messaging, to the power of persistence in reaching prospects. We'll explore his MVP acronym—Messaging, Volume, and Persistence—and break down essential sales mindsets like Performance, Value, Long Game, and Mastery. Tom also provides actionable tips on honing your sales skills, leveraging tools like AI assistants, and the critical role of performance management. Whether you're struggling with prospecting or looking to refine your value proposition, this episode has you covered.

Stick around for a masterclass on building a robust personal and company brand, effective networking, and the ultimate goal of minimizing cold calls through strategic relationship-building. Plus, don't miss out on Tom's exclusive sales goal planning worksheet! So grab your headphones, settle in, and get ready for an enlightening journey to sales excellence!

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Follow Tom on LinkedIn: LinkedIn | Tom Erb

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Industry Spotlight | Brianna Rooney, The Millionaire Recruiter - Unpacking Recruiting Success: Balancing Innovation and Fundamentals

Crelate — Tue, 26 Nov 2024 02:00:00 -0800

In this special two-part episode we're diving back into an insightful conversation with the incredible Brianna Rooney, the successful entrepreneur known as the "millionaire recruiter.” We’ll hear how Brianna integrates fundamental recruitment skills over relying solely on new tools, her practice of "offer buddies" to enhance the candidate experience, and the transformative effect of her charity calls in boosting referrals and networking.

Kortney and Brianna also discuss the dynamics of training and role-playing, especially in a remote work environment, and the evolving behaviors of candidates engaging with recruiters. We'll unpack Brianna's advice for businesses on scaling effectively, her critique of the industry's false promises, and her vision for the future of recruiting, which leans more on human elements than technological tools.

We’ll delve into her candid take on the consequences of poor hiring decisions, the need for comprehensive leadership training, and her practical solutions for common recruitment challenges.

So, let's get started! Whether you're a seasoned recruiter, an industry leader, or someone looking to understand the intricacies of talent acquisition, this episode is packed with actionable insights and inspiring stories you won't want to miss.

To listen to part one of this conversation click here

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Follow Brianna on LinkedIn: LinkedIn | Brianna Rooney

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Industry Spotlight | Brianna Rooney, The Millionaire Recruiter - Empowering Recruiters with Tools, Mindset, and Team Success

Crelate — Thu, 21 Nov 2024 02:00:00 -0800

In this episode Kortney Harmon sits down with Brianna Rooney-entrepreneur, executive coach, and public speaker, renowned for her success in tech recruiting and her robust insights into the industry. We’ll explore the overwhelming nature of today's professional landscape and the importance of turning information into action.

We discuss the pivotal role mindset plays in career success, the effective use of tools without over-reliance, and the nuanced perspective on KPIs. Brianna enlightens us with her principles on niche targeting in recruitment, the strategic use of technology, and the power of genuine personal branding. We also delve into the psychological impact of soft skills, and how they can transform professional interactions.

Join us for part one of this engaging conversation, filled with practical advice, personal anecdotes, and a deep dive into the challenges and triumphs of the recruiting industry with Brianna Rooney. Stay tuned for insights that can elevate your recruiting game to the next level.

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Follow Brianna on LinkedIn: LinkedIn | Brianna Rooney

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Industry Spotlight | Sarah Englade: Founder of Monarch Talent Solutions - Resilient Recruiting: Building Strong Client Relationships

Crelate — Thu, 14 Nov 2024 02:00:00 -0800

In this engaging conversation, Sarah Englade- founder and executive headhunter of Monarch Talent Solutions delves into her journey. She shares her unique approach to business—centered on solving problems with honesty and transparency, and steering clear of being pushy or overselling.

Sarah's candid reflections on entrepreneurship highlight the importance of saying no to misaligned business opportunities, valuing long-term partnerships, and the power of face-to-face interactions in an increasingly digital world. You'll also hear her predictions on the industry's future, the role of technology, the concept of maintaining humanity in hiring, and tips for thriving amidst economic fluctuations.

So, sit back and enjoy this inspiring episode of The Full Desk Experience, as we put the spotlight on Sarah Englade's journey and insights that'll surely enrich your understanding of the talent industry.

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Follow Sarah on LinkedIn: Sarah Englade | LinkedIn

Check out Monarch Talent Solutions Website: here

Follow Sarah on IG: Monarchtalenthtx

Follow Sarah on TikTok: Monarchtalenthtx

Follow Sarah on YouTube: Monarch Talent Solutions - YouTube

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Industry Spotlight | Rich Rosen: Founder of Cornerstone Search Associates - Quality over Quantity: Maximizing Recruitment Efficiency in Talent Acquisition

Crelate — Thu, 07 Nov 2024 02:00:00 -0800

In this episode of The Full Desk Experience, Kortney Harmon, sits down with the Rich Rosen, a top-tier executive recruiter and founder of Cornerstone Search Associates. Rich dives deep into strategies for proactive recruitment, the challenges and importance of managing networks, and the critical role of efficiency in the hiring process.

He emphasizes the need for engaging clients and candidates, even in a fluctuating market, and shares his insights on leveraging technology to stay ahead in the recruitment game. From cold calling techniques to maintaining long-term client relationships, Rich offers a treasure trove of actionable advice.

Listen in as Rich and Kortney discuss the dynamic nature of the staffing industry, the power of quality over quantity, and the importance of authenticity in every interaction.Tune in for an episode that promises to leave you inspired and equipped with new strategies to tackle your recruitment challenges head-on.

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Follow Rich Rosen on LinkedIn: https://www.linkedin.com/in/cstone1/

To book a coaching session with Rich, click here

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Best of FDE | The Great Tech Purge : Transform Your Recruiting Arsenal

Crelate — Thu, 31 Oct 2024 02:00:00 -0700

In this “Best of FDE” episode, we’re excited to revisit a Platinum MarCom Award-winning discussion! This is a crucial topic that's transforming the staffing and recruiting industry: The Great Tech Purge. We’ll explore how revolutionizing your recruiting tools can make a significant impact on your operations. With insights from industry leaders and practical advice, we'll discuss why now is the perfect time for this tech overhaul.

We'll cover key questions you should be asking, strategies for optimizing your tech stack, and how to prepare for the AI revolution—all in a bid to streamline your processes and enhance human connections. Plus, don’t miss our downloadable worksheet to guide you through your own Great Tech Purge.

Get ready to revolutionize your recruiting arsenal and take your business to new heights! Tune in and let's get started on this transformative journey.

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Downloadable Worksheet: click here

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Bonus | Chris Allaire - CEO & Founder, Averity: Data-Driven Recruitment: Strategies for Managing Talent Overflow

Crelate — Thu, 24 Oct 2024 02:00:00 -0700

In this bonus episode we've got something special – an eye-opening conversation with Chris Allaire, founder and CEO of Averity, a leader in IT staffing and recruiting. During a chat with Chris, he dropped some jaw-dropping statistics about the current state of the IT industry, which I knew I had to share with you. From the challenges of an overflowing talent pool to the rise of AI in recruitment, this conversation is packed with actionable insights and expert advice that could change the way you navigate the staffing world.

Sit back, tune in, and get ready for a real wake-up call that dives deep into the numbers and strategies shaping IT staffing today. This is an episode you won't want to miss!

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Follow Chris Allaire on LinkedIn: https://www.linkedin.com/in/chrisallaire/

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FDE Workshop | Prioritize for Profit: How to Unlock 30% More Revenue for Your Staffing & Recruiting Firm in 2025

Crelate — Thu, 17 Oct 2024 02:00:00 -0700

In this episode of the Full Desk Experience, Tricia Tamkin and Jason Thibeault from Moore eSSentials joins Kortney Harmon as we explore the critical "why" and "how" of prioritizing tasks to maximize profitability, particularly emphasizing recruitment pipelines and client relationships. You'll learn about essential tools like Crelate’s reporting feature, and practical methods for managing information, whether through ATS, whiteboards, or spreadsheets. Highlighted are the importance of fee prioritization, flexible strategies, and balancing client payment histories and relationship dynamics.

Join us for an engaging session as we uncover the secrets to prioritizing effectively for profit, enhancing your recruitment game, and ensuring a fulfilling work life with enjoyable clients. Plus, get special insights into their coaching program. This is an episode you won't want to miss!

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Follow Tricia Tamkin on LinkedIn: https://www.linkedin.com/in/triciatamkin/

Follow Jason Thibeault on LikedIn: https://www.linkedin.com/in/jasonthibeault/

Check out Moore eSSentials website here: https://mooreessentials.com/

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Industry Spotlight | Adrian Dominguez: CEO ROLINC Staffing - Building Valuable Relationships in Staffing and Recruiting

Crelate — Thu, 10 Oct 2024 02:00:00 -0700

In this episode, Kortney Harmon is joined by Adrian Dominguez-CEO of ROLINC Staffing. We dive deep into how companies are adapting by building internal recruiting departments and implementing intentional marketing strategies to stay relevant. We’ll explore why maintaining human connections amidst technological advances remains crucial and how practical networking and community involvement can drive business growth.

Adrian also sheds light on the importance of balancing technology with personal engagement, the future of the staffing industry, and how European trends could shape U.S. regulatory landscapes. Tune in for an episode filled with actionable insights and forward-looking predictions to keep you ahead in the ever-changing staffing world.

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Follow Adrian Dominguez on LinkedIn: https://www.linkedin.com/in/adriandomingueziii/

Check out ROLINC Staffing here

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FDE Express | Database Blunders: Tips for Streamlined Staffing & Recruiting Data Management

Crelate — Thu, 03 Oct 2024 02:00:00 -0700

Kortney Harmon is joined by industry expert Chris Hesson to dive deep into the world of ATS (Applicant Tracking System) blunders and database management pitfalls.We'll tackle the top challenges organizations face today, from finding and managing data in their systems to setting up ATS platforms correctly and avoiding the allure of too many tools. We'll also explore the significance of automation and the importance of keeping processes simple.

Whether you're a recruiter, a business owner, or an executive, there's valuable advice here to help you streamline your operations and boost your efficiency. So, let's get started and uncover how to turn your ATS and database headaches into smooth-running processes that support your growth.

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Industry Spotlight | Amy Yackowski- Founder, Painted Porch Strategies: How to Avoid Pitfalls and Embrace Innovation in Talent Acquisition

Crelate — Thu, 26 Sep 2024 02:00:00 -0700

In this episode, Kortney Harmon and Amy Yackowski, founder of Painted Porch Strategies, dive deep into the critical differences between change management and change readiness, stressing the importance of strong foundational work before embarking on any major project. Amy shares her thoughts on the pitfalls of replicating existing processes during technological implementations and the chronic issue of burnout in the workplace, citing powerful statistics that highlight the necessity of fostering excitement and resilience among employees.

We'll explore why early and continuous conversations about change are vital, the role of dedicated operational roles, especially in smaller firms, and actionable strategies for leaders to prepare their teams for inevitable disruptions. Amy emphasizes the need for strategic investment in employee development and cultivating a culture focused on innovation and adaptability.

If you're ready to learn how to navigate change successfully and ensure your organization stands out in a competitive landscape, particularly in the staffing and recruiting industry, this episode is a must-listen. As the landscape of talent acquisition continues to evolve, understanding how to manage change effectively can not only enhance team performance but also improve client relationships and candidate experiences.

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Follow Amy Yackowski on LinkedIn: https://www.linkedin.com/in/ayackowski/

Check out Painted Porch Strategies website at https://www.paintedporchstrategies.com/

To book a "Change Curiosity/AMA" call click here

Watch Amy on YouTube: https://www.youtube.com/@onthepaintedporch

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FDE Express | Navigating the Talent Maze: Four Key Sourcing Strategies for Recruitment Success

Crelate — Thu, 19 Sep 2024 02:00:00 -0700

On this episode, Kortney Harmon is diving into innovative strategies for navigating the talent maze as we approach 2025. We'll tackle critical topics like crafting compelling job descriptions, diversifying your talent pools through omnichannel sourcing, and unlocking the hidden potential of your own database. Plus, we'll discuss the transformative power of AI in recruitment and the importance of maintaining genuine human connections in an increasingly automated world.

Stay tuned to supercharge your sourcing efforts and get ahead of the talent crunch. This episode is packed with actionable insights you won’t want to miss.

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Industry Spotlight | Jeff Staats - Partner at Forest City Digital: The Future of Staffing: AI, Automation, and Authenticity

Crelate — Thu, 12 Sep 2024 02:00:00 -0700

In this episode Kortney Harmon is joined by Jeff Staats- Partner at Forest City Digital to take a deep dive into the bottlenecks and breakthroughs in marketing processes within the staffing and recruiting industry. Join us as Jeff identifies the critical stages in marketing approvals that hinder campaign launches and offers actionable strategies to mitigate these delays. We'll explore how to harness the power of automation and AI to revolutionize lead generation, personalize outreach, and maintain authentic client relationships amid rapid technological advancements.

Jeff shares invaluable wisdom on aligning sales and marketing efforts, emphasizing the importance of measurable metrics over vanity statistics, and the necessity of consistent touch-points to convert prospects. Whether you're navigating the complexities of temporary staffing or executive search, Jeff's insights into creating effective sales funnels and leveraging video emails and mobile strategies are game-changers.

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Follow Jeffrey Staats on LinkedIn: https://www.linkedin.com/in/jeffreystaats/

Check out Forest City Digital’s website at https://forestcitydigital.com/

To download the Multi-Channel Touch Plan Strategy eBook referenced, please click here.

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Industry Spotlight | Annette Wehrli - Founder of Effectivity Consulting: Cultivating Leadership in the Staffing & Recruiting Industry

Crelate — Thu, 05 Sep 2024 02:05:00 -0700

In this episode, we delve into the qualities essential for leadership success, such as courage, curiosity, adaptability, and the willingness to unlearn. Annette highlights the pitfalls many leaders face, from giving away influence to tolerating misalignment within their teams.

We discuss common leadership mistakes and the impact of poor communication on a firm's success and reputation. Annette stresses the need for clear, consistent communication and tailored retention strategies while advocating for setting goals that go beyond financial metrics.

Join us as we navigate through the complex yet rewarding landscape of leadership, offering practical advice and heartfelt wisdom. Don’t miss this episode that's packed with strategies for building successful teams and nurturing a thriving company culture.

Resources Mentioned:

Book: Flawless Consulting by Peter Block
Coaching for Leaders Podcast
Unlocking Us Podcast- Brené Brown
This American Life Podcast- great for storytelling skills
The Moth Podcast- great for storytelling skills
Your Brain at Work Podcast
The Chris Voss Show
The Sales Management. Simplified. Podcast with Mike Weinberg
The Anthony Iannarino Show

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Follow Annette Wehrli on LinkedIn: www.linkedin.com/in/annettewehrli/

Check out the Effectivity Consulting website: www.effectivity.consulting

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FDE Workshop | Beyond the Logo: Branding for Staffing and Recruiting Firms

Crelate — Thu, 29 Aug 2024 02:00:00 -0700

This week, we're mixing things up! Join us as Katie, Sr. Content Marketing Manager at Crelate, shares her insights on the crucial role of brand marketing. We’ll explore the emotional connections clients and candidates have with brands, emphasizing why 70% of decisions are emotionally driven, as highlighted by a Gallup poll. Katie shares practical strategies for creating a compelling brand voice and emphasizes the importance of consistent messaging across all touch-points to build loyalty and trust.

We also discuss the significance of leveraging recruiting technology, the relevance of podcasting, and the power of engaging content, including the use of stats and listicles. Tune in to discover how investing in emotional branding can drive long-term success. Stick around till the end for valuable tips on measuring brand perception and constantly evolving your strategies to stay ahead in the competitive staffing landscape.

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Best of FDE | AI Tools in Recruitment: Best Practices and Key Considerations with Aaron Elder, CEO at Crelate

Crelate — Thu, 22 Aug 2024 02:00:00 -0700

In this special best-of series, we're diving into one of our most compelling discussions on the integration of AI in staffing and recruiting firms. We're revisiting a candid conversation with Aaron Elder, CEO at Crelate. We dive deep into the concerns and opportunities AI presents in the recruiting industry, discussing everything from the potential over-reliance on automated systems to the nuanced roles AI can play in enhancing rather than replacing human effort.

Aaron offers invaluable insights into how AI can be a game-changer and where its limits lie, touching on practical steps and pitfalls to avoid. Whether you're an AI enthusiast or a cautious skeptic, this episode promises to deliver actionable advice and thought-provoking perspectives. Tune in as we explore how AI can help your firm stay cutting-edge without losing the human touch. Join us on this enlightening journey through the world of AI in recruiting. Let’s dive in.

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Industry Spotlight | Tom Kosnik - Founder and President of Visus Group: Designing Effective Compensation Plans for Staffing and Recruiting Firms

Crelate — Thu, 15 Aug 2024 02:00:00 -0700

In this episode, we're privileged to have Tom Kosnik, president of the Visus Group, on this weeks Industry Spotlight. In this episode, he delves into the intricate world of compensation plans, sharing best practices for creating detailed, effective, and motivating compensation packages.

We'll explore why a well-crafted compensation plan is crucial, not just for attracting top talent but for ensuring a company's professionalism and long-term success. Tom also highlights the importance of earmarking 20-25% of gross profit for employee compensation and warns against pitfalls like overallocation, which can decimate a company’s net income.

We’ll dig into real-world examples, discuss the importance of annual evaluations, and unpack the strategic levers that make a compensation plan both motivating and sustainable. Whether you're a CEO of a staffing or recruiting firm, operations manager, or recruiter, this episode is packed with valuable advice to help you navigate and optimize your compensation strategies. Tune in for all this and more on this episode of The Full Desk Experience!

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Follow Tom Kosnik on LinkedIn: https://www.linkedin.com/in/tkosnik/

Check out the Visus Group Website: https://www.visusgroup.com/

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Tom Kosnik, founder and president of the Visus Group is one of the staffing industry’s leading experts in organizational design, profitability improvement and work culture transformation. With a commitment to empowering staffing firms with the knowledge and tools to help business owners increase the value of their enterprise asset by helping them grow their business. Tom has coached and consulted hundreds of staffing executives throughout North America using his empirical based “Organizational Development Business Model” (ODBM). Most notably, Tom is the founder of the Presidents RoundTable, a nationwide leadership forum program strategically aimed at helping staffing professionals collaborate and solve industry challenges.

With over 25 years of consulting experience in the staffing industry, Tom’s diverse array of services have helped numerous staffing firms across the country improve their operations and bottom lines. As a RoundTable facilitator, Tom leads real world business problem-solving sessions in which he advises top executives on a variety of matters, including how to make winning business decisions; achieve profitability benchmarking; and reach peak performance through best practices. To date, he has conducted over thousands of RoundTable forums for all types of staffing professionals, including presidents and CEO’s, CFO’s, CRO’s, and CMO’s.

Throughout the course of his career, Tom has been a frequent speaker for many world-renowned industry organizations and corporate groups, including the American Staffing Association (Staffing World); National Independent Staffing Association (NISA); Illinois Staffing Association (ISSA); California Staffing Professionals (CSP); Missouri and Kansas Search and Staffing Association (MKSSA); and Massachusetts Staffing Association (MSA). He has presented on a variety of topics, including leadership development; strategic planning for small and large staffing firms; compensation planning; best management techniques; and mergers and acquisitions, among countless other topics.

Tom’s research and expertise has been published in dozens of national industry publications, including Staffing Industry Review; International Human Resource Management Journal; and Chicago Law Journal, just to name a few.

Tom holds an M.A. from Bowling Green State University in Organizational Development and a B.A. in Psychology from Seattle University. In addition, he is certified with the Center for Creative Leadership and a leading sales enhancement organization, MH Group.

FDE Express | The Great Tech Purge: Revolutionizing Your Arsenal for AI and Beyond

Crelate — Thu, 08 Aug 2024 02:00:00 -0700

In this weeks episode, we're diving into a crucial topic that's been bubbling up across the staffing and recruiting industry: The Great Tech Purge. Now, this isn't about tidying up your digital workspace; it's about revolutionizing how you approach technology in recruiting. As AI and other cutting-edge technologies dominate the headlines, smart leaders are realizing that before they can effectively harness these innovations, they need to embark on their own tech purge.

We'll be discussing five compelling reasons why now is the perfect time to initiate your own Great Tech Purge, and how this process can not only prepare you for future innovations like AI but also immediately improve your team's efficiency and effectiveness.

So, get ready to learn how to optimize your tech stack, enhance your team's performance, and focus on what really matters: building meaningful relationships and making impactful placements.

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For the link to the downloadable worksheet: https://join.crelate.com/staffing-and-recruiting-technology-evaluation-worksheet

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Industry Spotlight | Mike Thomson - Partner at Spark Recruiting: Leveraging Digital Platforms for Hiring Success

Crelate — Thu, 01 Aug 2024 02:00:00 -0700

In today's episode, Kortney Harmon sits down with Mike Thomson, partner at Spark Recruiting, to delve into the future of hiring and the role of AI in the recruitment industry. Mike shares his extensive journey into recruiting and the innovative approaches his agency is taking to humanize the hiring process. We'll explore how Spark Recruiting leverages video applications to create meaningful connections between candidates and clients, reducing the time-to-hire and improving submission-to-placement ratios. Mike also discusses the balance between leveraging technology and maintaining authentic human engagement, emphasizing the importance of building trust and returning to the basics that led to initial business success. Stay tuned for an enlightening discussion on navigating the ever-changing employment landscape and cultivating lasting relationships in the face of increasing competition.

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Follow Mike Thomson on LinkedIn: https://www.linkedin.com/in/mikethomsonrecruiter/

For more information on his myInterview software click here

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Best of FDE | Panel - Leveraging AI for Recruiting Success

Crelate — Thu, 25 Jul 2024 02:00:00 -0700

In this special "Best of" episode, we are diving deep into the transformative potential of AI in the staffing and recruiting industry. Hosted by Kortney Harmon, with guests including Brad Bialy, Tom Erb and Benjamin Mena, we bring you enlightening conversations revealing how AI tools are reshaping workflows and strategies.

Learn how AI is being leveraged for candidate marketing, sales automation, sourcing, and screening. We explore the iterative nature of AI improvements, the risks of over-reliance, and the future waves of AI integration that promise to enhance efficiency and productivity. Tune in for actionable advice, fresh perspectives, and the latest trends that will keep you ahead in the competitive talent industry.

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The following tools, applications, and websites were mentioned in this podcast episode:

Fireflies
Zoom with AI
Chat GPT
Google Gemini
Apollo IO
Taplio
Calendly
Opus
Buffer
SeekOut
Betterleap
Juice Box
Sense Spark
Metaview
ReadAI

Best of FDE | The Keys to Business Development Success

Crelate — Thu, 18 Jul 2024 02:00:00 -0700

In today's episode we're diving into one of the most critical aspects of talent acquisition and sales strategy: building a strong touch plan. We will explore the nuances of recruiting and engaging active and passive talent by focusing on their growth and addressing their pain points.We’ll also delve into the art of standing out in a competitive market through personalized touches, such as LinkedIn voicemail and video messages, and the importance of building your brand.

Kortney shares her comprehensive 16-step touch plan strategy, guiding us on how to effectively use emails, phone calls, and even snail mail to connect with prospects who might not be active on social media. As well as highlight the power of metrics, the significance of consistent social selling, and how tools like ATS can streamline the client acquisition process.

This episode is packed with actionable insights ensuring that you walk away with strategies to revolutionize your approach. So, whether you're refining your current touch plan or building one from scratch, this episode is a treasure trove of knowledge you won't want to miss.

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Kortney Harmon Keynote | Take The Stage - Moving Beyond Transactions: Growing by Nurturing Existing Client Relationships

Crelate — Thu, 11 Jul 2024 02:00:00 -0700

In this weeks episode, Kortney Harmon joins Brad Bialy on Take The Stage where they dive deep into the evolving landscape of the staffing and recruiting industry. This episode puts the spotlight on the immense value of account expansion and nurturing existing client relationships. Discover why focusing on your current clients can drive up to 80% of your future revenue and learn cost-effective strategies for cultivating long-term partnerships.

The discussion also touches on the strategic use of automation and AI, stressing the need for a well-defined process before implementation. Kortney and Brad also explore the shift from a transactional mindset to a more relationship-driven approach, providing actionable advice for building and maintaining strong client connections.

Stay tuned for rapid-fire insights, including book recommendations and advice for newcomers in the industry. Whether you're a seasoned professional or just starting out, this episode is packed with valuable takeaways to help you grow and improve in the staffing and recruiting world.

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Follow Brad Bialy on LinkedIn: https://www.linkedin.com/in/bradbialy/

Listen to Take The Stage: https://open.spotify.com/show/71h0vuVpsNjW1ngpuIUz1k

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Best of FDE | Michele Massaro - COO at Abacus: Strategies for Growth and Leadership in Staffing

Crelate — Tue, 02 Jul 2024 02:00:00 -0700

This week Kortney Harmon, is diving into the "Best of FDE" series with an impactful conversation featuring Michele Massaro, the Chief Operating Officer at Abacus Corporation. In this episode, we explore a wide range of topics including creative scheduling solutions to engage an underutilized workforce, the distinction between survival and scaling mindsets in business, and the critical factors for growing a staffing company. Michele shares her expertise on staying relevant to customers, retaining core talent, and the significance of technological transformation.

We'll also touch on the importance of maintaining personal relationships with clients, the evolving landscape of talent acquisition, and the unique challenges posed by the current labor market. Whether it's adapting to changing state legislation, managing overhead costs, or leveraging direct hire initiatives, this episode is packed with actionable strategies to help your staffing business thrive.

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Kortney Harmon Keynote | The Relevant Recruiter Show - Scaling Recruitment Efficiency: Integrating Tools for Better Outcomes

Crelate — Thu, 27 Jun 2024 06:25:10 -0700

In this episode, Kortney Harmon, joins Donnie Gupton on The Relevant Recruiter Show where we'll delve into the dynamic world of recruitment, exploring the myriad tools and platforms that recruiters from job boards and LinkedIn to virtual interview platforms and social media. We'll tackle the critical issue of visibility in recruiters' activities and how it correlates with productivity, commission, and the ability to scale your organization.

Join us as we discuss the transformative power of technology integration, particularly the importance of syncing your phone systems with your ATS for streamlined operations. We'll explore the impact of AI on the recruiting industry, the balance between technology and human interaction, and the multi-channel outreach approach crucial for warming up prospects. Whether you're grappling with process improvements or looking for ways to leverage data-driven decision-making, this episode is packed with actionable insights.

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Follow Donnie Gumption on LinkedIn: https://www.linkedin.com/in/donnie-gupton/

Listen to The Relevant Recruiter Show: https://open.spotify.com/show/0pCksvchbNe8tnPCeurK5c

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Industry Spotlight | Curtis Hite - CEO at Improving: The Power of Culture: Approach to Business and Talent Management

Crelate — Thu, 20 Jun 2024 02:00:00 -0700

In this weeks episode, Kortney Harmon and Curtis Hite - CEO at Improving journey take a deep dive in the industry, explore how Improving has scaled its operations, and discuss the company's approach to maintaining a cohesive culture across its numerous offices in the U.S., Canada, and Mexico.

In this insightful conversation, Curtis shares his perspective on navigating economic uncertainties, the impact of artificial intelligence on the tech industry, and best practices for maintaining a strong workforce. Whether you're a staffing and recruiting leader or someone interested in the future of software consulting, this episode is packed with valuable insights that you won't want to miss. So, join us as we uncover strategies for success and growth with Curtis Hite on this episode of The Full Desk Experience!

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Kortney Harmon Keynote | Cut Through the Noise - Quality over Quantity: Rethinking Technology

Crelate — Thu, 13 Jun 2024 02:00:00 -0700

Kortney Harmon joins Dave Turano on Cut Through the Noise to delve into the importance of quality over quantity in engagement, both in staffing and sports. They discuss the pitfalls of over-relying on technology, the critical need for effective communication and leadership, and why pushing employees towards roles they're not trained for can lead to high turnover and dissatisfaction.

Tune in as they explore the fragility of companies reliant on a few key clients, the necessity of providing consistent and meaningful value, and the significance of adopting a relationship-based approach over transactional interactions. Join us as Kortney and Dave dissect the industry's challenges, share personal stories, and highlight the power of engagement and leadership in driving success. Don't miss out on this insightful episode packed with valuable advice and real-world experiences!

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Follow Dave Turano on LinkedIn: https://www.linkedin.com/in/davidturano09/

Listen to Cut Through the Noise: https://open.spotify.com/show/5KrU7tS8QMSpgYiMAtxByV

Follow Cut Through the Noise on Instagram: https://www.instagram.com/cttnpodcast/

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Industry Spotlight | Gary Benedik - CRO of Avenica - The New Recruiting Landscape: Upskilling and AI in Talent Acquisition

Crelate — Thu, 06 Jun 2024 02:00:00 -0700

In this episode, we embark on an insightful discussion with Gary Benedik, the Chief Revenue Officer at Avenica. We'll delve into the significance of upskilling and reskilling in the job market, explore Avenica's innovative approach to talent development, and discuss the critical balance between leveraging AI and maintaining the human element in recruitment.

From navigating the challenges of a post-COVID world to building strong, long-lasting relationships with candidates, this episode is packed with valuable insights, and trends shaping the future of talent acquisition. Tune in to learn how Avenica is adapting to market demands and adding unparalleled value to their clients.

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Industry Spotlight | Alex Chausovsky - Director of Analytics & Consulting - Equipping Your Team for Success: Navigating Economic Challenges in Staffing and Recruiting

Crelate — Thu, 30 May 2024 02:00:00 -0700

Welcome to "The Full Desk Experience" podcast! In this episode, host Kortney Harmon engages with special guest Alex Chausovsky, an esteemed economist and market researcher, delving into the intricacies of sales and marketing strategies crucial for business growth. The discussion navigates through a landscape of economic trends, workforce dynamics, and the looming influence of emerging technologies like AI and robotics. With actionable insights and practical advice tailored for the staffing and recruiting industry in 2024 and 2025, this episode offers a deep dive into talent retention strategies, industry disruptions, and the evolving power dynamic between organizations and employees. Join us as we unravel real-world wisdom to equip you with the tools needed to scale thriving teams and tackle the challenges of tomorrow.

More about Alex:

Alex Chausovsky is the Director of Analytics and Consulting for the Bundy Group. He is a highly experienced market researcher and analyst with more than two decades of expertise across subjects including economics, manufacturing, automation, advanced technology trends, and business cycle analysis. He has consulted and advised companies throughout the US and Canada, Europe, South America, and Asia. In his investment banking advisory role, Alex is a trusted source of information for owners and executives of privately held firms who are seeking a business sale, acquisition, or financing.

Alex has delivered over a thousand presentations, webinars, and workshops to small businesses, trade associations, and Fortune 500 companies across a spectrum of industries, and is the go-to source of industry data and insights for business owners and leaders. Alex's analysis has been featured in the Wall Street Journal, on the BBC, and on NPR, and he is a Top Voice on LinkedIn.

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Industry Spotlight | Jay Brunetti - Founder of Hire Alliance - Effective Staffing Strategies: Balancing Volume and Value

Crelate — Thu, 23 May 2024 02:00:00 -0700

On this episode, host Kortney Harmon and guest Jay Brunetti dive deep into the intricacies of the staffing industry with a specific focus on the power of a niche market. Jay Brunetti, founder of Hire Alliance—a consultancy serving staffing companies, talent acquisition departments, and HR teams—shares invaluable insights from his extensive experience in the industry.

In this episode, we'll explore the importance of staying disciplined within your niche to maximize success and the pitfalls of trying to be a jack of all trades. Jay also provides strategic advice for geographically expanding your client base.

We'll discuss why chasing the next "hot" industry might not be as beneficial as focusing on your core strengths and existing clients, and emphasize the significance of meaningful conversations and the value of verbal communication in building strong relationships. Jay also highlights the alarming trend of over-reliance on AI and automation, urging staffing firms to bring back the human touch that adds genuine value to candidates and clients alike.

Get ready for actionable strategies and thought-provoking discussions on empowering your team, effective leadership, and the future of the recruiting process. Tune in for a wealth of knowledge that could transform how your firm operates in today’s competitive landscape.

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Do my teams hate me? Metrics vs. Autonomy: Creating a Harmonious Business Development Process with Chris Hesson

Crelate — Thu, 16 May 2024 02:00:00 -0700

Welcome to this episode of The Full Desk Experience Express, where host Kortney Harmon, joined by industry expert Chris Hesson, dives deep into the challenges and strategies of business development within staffing firms.

Chris offers sage advice on balancing business development strategies and structure with flexibility. He emphasizes the importance of aligning business processes with revenue generation and advises on how regular revisiting and adjustment of these processes can foster both team and business growth.

Stay tuned for an enriching session that promises not only to answer pressing leadership questions but also to equip you with practical approaches to enhance your firm’s performance amidst evolving market dynamics.

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Industry Spotlight | Dave Turano - Executive Coach at JCE Consulting - Redefining Success in Staffing and Recruiting

Crelate — Thu, 09 May 2024 02:00:00 -0700

In this episode of The Full Desk Experience, Host Kortney Harmon and guest Dave Turano explore the significant challenges and transformations within the staffing and recruiting industry, particularly in the context of technological advancements and shifting business priorities.

Dave shares his critical insights on the misuse of AI technology in recruitment, emphasizing the constant need for human connection and effective communication despite technological progress. With a rich background as a leadership and sales coach, Dave also discusses the perils of outdated leadership beliefs, the vital role of personal development, and the pressing need for industry leaders to foster genuine relationships and confidence within their teams.

Join host Kortney Harmon as we uncover how leaders can adapt to these changing times by redefining success and reorienting strategies to focus more on human-centric values and less on arbitrary metrics. Stay tuned to glean actionable advice from Dave on nurturing team dynamics, enhancing candidate experience, and ensuring continuous learning in the pursuit of business excellence.

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Industry Spotlight | From the Ground Up: Justin Bellante’s Rise in Community-Centric Healthcare Recruitment

Crelate — Thu, 02 May 2024 02:00:00 -0700

In this episode of "The Full Desk Experience," Justin Bellante, CEO of Titan Placement Group, offers an insightful dive into the world of healthcare recruitment. With nearly a decade of expertise, Justin shares his journey from starting as a healthcare recruiter after leaving a call center job to leading a successful recruitment firm.

Amidst the rapid changes in technology and shifts due to the pandemic, Justin discusses the evolution of hiring practices, the importance of networking, and the strategies that have helped him overcome challenges in the recruiting landscape.

This episode is packed with valuable insights into creating a positive workplace, the strategic implementation of technology like AI, and the critical role of continuous learning and adaptation. Join us as we explore these topics and much more with Justin Bellante on "The Full Desk Experience."
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Connect with Justin on LinkedIn: https://www.linkedin.com/in/justinbellante/
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Do my teams hate me? | Navigating the AI Revolution in Recruiting with Aaron Elder, CEO at Crelate

Crelate — Thu, 25 Apr 2024 02:00:00 -0700

In today's episode, we delve into the intricate world of artificial intelligence and its role in the recruitment industry. Our insightful host, Kortney Harmon, Director of Industry Relations at Crelate, engages in a riveting discussion with our esteemed guest, Aaron Elder. They unravel the tension between adopting AI tools to enhance efficiency and the desire to maintain the personalized, human element that is fundamental to making exceptional hires.

As the president of a recruiting firm finds themselves at a crossroads, torn between the allure of AI and the fear of falling behind competitors while also recognizing the potential risks of an over-reliance on technology, Aaron provides nuanced perspectives on how AI is transforming the recruitment landscape—and not just in terms of automating emails.

With Aaron's expertise in technology, they discuss how AI should serve as a means to elevate human capabilities by identifying patterns and surfacing critical information for decisive action, cautioning against its misuse such as wrongful screening of candidates. Together, they reflect on the strategic use of AI against the backdrop of efficiency, differentiation, and ethical considerations.

Kortney and Aaron also contemplate the future of AI, the implications for middle management, and the potential for AI to help filter through the noise and drive meaningful outcomes. Join us on this journey as we explore whether AI is indeed the future and how recruitment firms can smartly navigate its implementation without compromising their core values. Engage with our thought-provoking exchange on The Full Desk Experience. Don't miss the insights—subscribe wherever you listen to podcasts, and sign up for our live events.
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Industry Spotlight | Joshua Smith - SVP at Adecco - Balancing Tech, Talent, and Human Connections

Crelate — Thu, 18 Apr 2024 02:00:00 -0700

In this episode, Joshua Smith sheds light on the transformative power of technology in recruitment—from the use of mobile recruiting vans to the ethical implementation of AI and data analytics that are redefining industry practices. We'll explore how investing in both candidates and clients through training and upskilling is not just important but essential for thriving in tomorrow's job market.

In this episode, Joshua reminds us of the enduring importance of human connections in a tech-driven world and shares his valuable insights on evolving workforce dynamics, the impact of COVID-19, and the emerging trends shaping the future of work.

So, prepare to challenge the status quo with us as we discuss compliance, governance, and safeguarding information, and delve into the vital role of collaboration and innovation in steering the staffing and recruiting industry forward.

Join us for an exciting journey towards understanding how the staffing and recruiting landscape is not just adapting but also anticipating the shifts in a complex economy, catering to a market that values stability, flexibility, and the developmental potential of talent.
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Joshua Smith is currently on the Adecco US Leadership Team serving as Senior Vice President of the West Region, as well as leading their national MSP practice. With nearly two decades of experience in the staffing and workforce solutions industry, Joshua is renowned for his track record in building top-performing leadership teams, fostering winning cultures, and guiding organizational vision.

During his previous tenure with another staffing group, Joshua consistently exceeded growth targets, including a remarkable increase in profitability by over 200% in a four-year period. His pragmatic and people-first approach to leadership has been observed firsthand, driving teams to reach their fullest potential through cross-functional collaboration and customer-focused growth strategies.

Joshua's leadership ethos centers on fostering a collaborative environment where innovation thrives and individuals are empowered to realize their true potential. His charismatic and strategic leadership style inspires teams to overcome challenges and achieve greatness together, consistently pushing boundaries and pursuing groundbreaking solutions. With a relentless pursuit of excellence, Joshua is committed to fostering a shared purpose and empowering each team member to contribute their best.

Residing in Arlington, Texas, with his wife and four children, Joshua's career is defined by his deep understanding of the power of people and purpose. He believes that true success extends beyond numbers, emphasizing the profound impact on individuals and businesses alike.

Panel: Greater Efficiency with AI in Staffing & Recruiting

Crelate — Thu, 11 Apr 2024 02:00:00 -0700

We're diving deep into how AI can handle tasks to boost productivity, with Tom Erb sharing insights on tools like Fireflies and Google Gemini that expertly tackle note-taking, job postings, and more. We'll explore the second wave of AI as touched on by Erb, with mighty nations like the EU and the US fueling resources to harness its potential.

Our guests bring a treasure trove of expertise, with Benjamin Mena spotlighting the automation magic of AI in marketing and finance, while Brad Bialy advocates for user-friendly AI solutions that offload mundane tasks. The AMA with the audience brings a discussion balancing AI and human connection in recruiting – a critical dance for success.

Join us for a riveting discussion where our guests share their rich backgrounds in digital marketing and AI, while we unpack the infinite potential of AI tools to revolutionize how we work, communicate, and balance our work-life dynamics.
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The following tools, applications, and websites were mentioned in this podcast episode:

1. Firefly

2. Zoom with AI

3. Chat GPT

4. Google Gemini

5. Apollo IO

6. Taplio

7. Microsoft Bookings

8. Calendly

9. Opus

10. CastMagic

11. Note taker (specific tool not named)

12. Buffer

13. SeekOut

14. Betterleap

15. Juice Box

16. Sense Spark

17. Metaview

18. ReadAI

Industry Spotlight | Donnie Gupton - Cofounder, Ora Marketing - Embracing AI, Brand Building, and Dynamic Differentiation in the Talent Industry

Crelate — Thu, 04 Apr 2024 02:00:00 -0700

On this episode of The Full Desk Experience, Kortney Harmon interviews Donnie Gupton, a marketing and lead generation maestro who's been shaking up the recruiting industry with his Relevant Recruiter Method. Donnie has a wealth of knowledge to share about staying nimble in a competitive marketplace and leveraging the digital space to stand out.

In this episode, we'll discuss the evergreen principles of marketing from the 90s and the cutting-edge strategies of 2024. Donnie will guide us through the challenges facing recruiters today and introduce us to methods of differentiation, brand awareness, and creating a strong digital presence. Donnie strongly believes in the power of LinkedIn as a tool for building relationships, generating leads, and crafting content that resonates with your audience.

With insights into the pillars of leadership, LinkedIn mastery, and the impactful use of case studies and testimonials, this episode is a trove of strategies designed to forge a path to success. Join us as we explore how to blend traditional marketing wisdom with innovative tools like AI and automation to keep your recruitment game ahead of the curve.

So, buckle up for a valuable conversation with Donnie Gupton, and let's get ready to transform the way we approach marketing and business development in the dynamic world of recruiting.
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Industry Spotlight | Diana Mertz - Sr. Director of Membership and Engagement at ASA- Thriving in Leadership: Women's Representation and Success in the Staffing Industry

Crelate — Thu, 28 Mar 2024 02:00:00 -0700

In this episode of the Full Desk Experience, we delved into a captivating conversation about the importance of women in leadership within the staffing and recruiting industry. Our host, Kortney Harmon, was joined by the esteemed Diana Mertz, the senior director of membership operations, engagement, and volunteer management at the American Staffing Association. Diana shared her incredible journey in the association management field and her passion for empowering women in the staffing profession.

They discussed the various initiatives and programs implemented by the ASA, such as the influential Women in Leadership Interest Group and the impactful scholarship program. Throughout the conversation, Diana emphasized the importance of supporting women in the workplace, providing flexibility, and engaging in open, transparent conversations to promote gender diversity and women's representation in leadership roles.

The duo also delved into actionable steps for companies just beginning their diversity and inclusion journeys, and Diana's global experiences that shaped her perspective on women's empowerment. Overall, it was an insightful dialogue spotlighting the significance of championing women in the staffing industry and beyond.
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Link to Thrive Virtual: Join Us for THRIVE Virtual on May 2, 2024 - American Staffing Association
Link to Diana Mertz's LinkedIn: https://www.linkedin.com/in/dianamertz/
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Industry Spotlight | Maurice Fuller - President at StaffingTec - AI Trends in Staffing and Recruiting to Increase Autonomy, Efficiency, and Experience

Crelate — Thu, 21 Mar 2024 02:00:00 -0700

If you're fascinated by the crossroads of AI and staffing, today's conversation with Maurice Fuller is a must-listen. We'll explore how AI and automation are revolutionizing the staffing industry.

Concerned about keeping your firm's operations ethically sound and bias-free in the age of AI? We're tackling that head-on, discussing the necessity of responsible AI use in our industry.

Don't forget to like, subscribe, and share this episode! And now, without further ado, let's jump into our deep dive on the role of AI in shaping the future of staffing. It's going to be an enlightening one, so stay tuned and let's get started!
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Industry Spotlight | Maurice Fuller - President at StaffingTec - AI Trends Shaping the Future of the Talent Industry

Crelate — Tue, 19 Mar 2024 02:00:00 -0700

In this episode, we're honored to have Maurice Fuller, a seasoned expert in staffing technology and AI, join us to unravel the complexities of AI advancements and their transformative impact on productivity across industries. With the AI chip market soaring towards an astonishing $400 billion by 2027, Maurice sheds light on how this exponential growth is fueling a new industrial revolution poised to reshape our economic landscape.

We'll explore the top AI trends set to dominate from 2024 to 2027, delving into hyper-automation, conversational AI staffing, and the intriguing world of generative AI. Maurice emphasizes the staggering potential of generative AI, which he believes will generate 90% of wealth over the next 25 years.

For staffing and recruiting professionals, the message couldn't be clearer: Embrace the power of automation to vastly improve operational efficiency. Maurice shares insights on how cutting-edge AI bots, harnessing the capabilities of large language models such as Invidia's H 100 platform, are revolutionizing the industry—allowing for rapid scaling, multilingual interactions, and personalized communication.

As we candidly discuss the relatively low adoption rate of automation in staffing and the immense benefits it brings, we invite you to lean into a fascinating dialogue where AI is no longer a buzzword but a tangible force driving massive shifts in how we connect talent with opportunity.

So, gear up for a deep dive into the future as we compare the disruptive nature of AI to the car revolution of the early 20th century. This is sure to be an enlightening discussion that sparks curiosity and innovation within the talent industry.

Don't forget to join us for the next episode, where we'll continue uncovering these groundbreaking trends, and remember to subscribe and submit your questions for an engaging discourse with our expert, Maurice Fuller. Let's get started on The Full Desk Experience!
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The Full Desk Experience: www.crelate.com/full-desk-experience
Maurice Fuller on LinkedIn: https://www.linkedin.com/in/mauricefuller/
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FDE Express | Six Harsh Truths: Overcoming Productivity Pitfalls in Recruiting and Sales Operations

Crelate — Thu, 14 Mar 2024 02:00:00 -0700

In this episode of The Full Desk Experience, host Kortney Harmon delves into the productivity pitfalls that can hinder success in the recruiting industry. In just over five minutes, she discusses the importance of time management, efficient scheduling, automation, organized candidate data, focused task management, and strategic planning. Join Kortney as she provides insight, practical advice, and a wake-up call to recruiters looking to maximize their productivity and rise to the top of their game.
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Do my teams hate me? Leadership Strategies to Drive Team Performance while Boosting Morale

Crelate — Thu, 07 Mar 2024 02:00:00 -0800

In this episode of The Full Desk Experience, host Kortney Harmon and producer Katie Jones dive into a letter from an overwhelmed recruiting manager who's finding themselves torn between leadership's expectations and their team's morale. The manager seeks advice on how to improve recruiting metrics without compromising quality or burning out the team. Kortney offers practical solutions, emphasizing open communication, focusing on quality over quantity, and doubling down on coaching and development. With empathy and hands-on coaching, the team can hit their targets while maintaining morale. Tune in for valuable insights on balancing the demands of upper management and the well-being of your team.
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AI, Influence, and Other Sourcing Strategies for Success in 2024

Crelate — Thu, 29 Feb 2024 02:00:00 -0800

We're thrilled to have an expert in the talent acquisition field, Dan Harten, join us. With a storied career that spans across Amazon and Meta, Dan now brings his wealth of knowledge to HireEZ.

In this episode, we unpack the challenges of sourcing top talent externally and the crucial role of personalizing the recruitment process. Dan shares his experiences on how the best recruiters leverage market data, involve hiring managers early, and make each outreach count. He also sheds light on the potential pitfalls of AI, balancing inbound and outbound strategies, and the impact of personal branding in the industry.
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Dan's LinkedIn: https://www.linkedin.com/in/dan-harten-0542063b/

Crelate + HireEZ: https://www.crelate.com/integrations/partner/hireez

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Industry Spotlight | Alden Galvanek - President, The Chatham Group - Fostering Genuine Connections in a Digital Age

Crelate — Thu, 22 Feb 2024 02:00:00 -0800

This episode of The Full Desk Experience features the insightful Alden Galvanek, President of the Chatham Group. Join us as Alden shares his expertise on the indispensable role of authenticity and expertise in the recruiting industry.

In this rich conversation, we'll uncover the nuances of the recruiter-client-candidate triangle and the pivotal nature of the recruiting call. With the global scale of the sales role now demanding swift hiring and rigorous candidate screening, Alden reveals how his firm manages to stand out through a formidable blend of cutting-edge technology and an in-house pool of industry experts.

Despite the rapid technology changes, we hear Alden's firm conviction that AI cannot replace the human touch—especially in crafting meaningful engagements and nurturing trust throughout the hiring process. Instead, it serves as a tool to assist with the logistics, while the irreplaceable human intuition navigates cultural fits and personal connections.

Don't miss Alden's take on combating recruitment challenges, from attracting top-notch talent amidst a tech revolution to educating clients about the synergy of personal relationships and technological advancements. Plus, we'll discuss the best ways to retain that talent through a solid company culture and transparent communication.
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Alden Galvanek's LinkedIn profile: https://www.linkedin.com/in/aldengalvanek/

The Chatham Group: https://mrichatham.com/

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Industry Spotlight | Sharon Hulce, CEO at Employment Resource Group | The Value of Client Relationships and Retained Search

Crelate — Thu, 15 Feb 2024 07:54:42 -0800

In this episode of Industry Spotlight, we're honored to have Sharon Hulce, a vanguard in the executive search arena. Sharon is the CEO and Founder of Employment Resource Group, a retained-search firm.

In this conversation with Kortney Harmon, Sharon brings to light the critical aspects of her firm's approach, emphasizing the importance of establishing value through courage and confidence during fee negotiations.

She'll also reveal her powerful strategy in relationship building, making personal visits to clients and prioritizing phone communication over emails to create a more meaningful connection.

Sharon discusses how she measures success in her firm, and despite the simplicity, ensures that candidates are not just found, but placed.

Throughout the episode, we'll also tackle topics such as the complexity of counteroffers, the ethical considerations in recruitment, and navigating the waters of an industry increasingly influenced by AI technology—all while maintaining the irreplaceable human touch.

Sharon isn't just here to share her story; she offers valuable guidance from lessons learned, demonstrating why courage, determination, and a "buffalo" mentality are essential to thrive.

Join us as Sharon imparts her wisdom on the benefits of retained search, the consultative approach her firm takes, and how to stand out by offering a unique value proposition to clients.

Prepare to be inspired as Sharon Hulce pulls back the curtain on the dynamic and transformative world of retained executive search. Let the conversation begin.

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Employment Research Group website: https://ergsearch.com/

Sharon Hulce's LinkedIn: https://www.linkedin.com/in/sharonhulce/

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Industry Spotlight | Joanie Bily, CEO at EmployBridge | The Evolving Workforce and 2024 Staffing Trends

Crelate — Thu, 08 Feb 2024 02:00:00 -0800

Join us for an insightful conversation with Joanie Biley. With her extensive 30-year background in talent acquisition and as the Chief Experience Officer at EmployBridge, Joanie shares her analysis of the present and future job market. She'll divulge predictions for a softening in the 2024 job growth, the digital transformation in recruiting through AI, and the importance of technology for competitive edge in talent acquisition.

Get ready for strategic insights on upskilling the workforce, and a discussion on the challenges and opportunities staffing firms face in current legislation. Joanie will share her expertise on building lasting relationships and sales in a shifting market, and we'll underline the value of strategic engagement and prioritizing what's within our control in uncertain times.

Tune in for a comprehensive look at what will drive the labor market in 2024, and how to find balance and opportunity amidst it all, with Joanie Bily's expertise leading the way.
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Panel | Can't Miss Strategies for Executive Search Success in 2024: Insights from Jen Meyer, Govig & Associates, and Lindsay Brightwell, Boaz Partners

Crelate — Thu, 01 Feb 2024 02:00:00 -0800

In this episode, we'll explore the evolving landscape of executive search with Jen Meyer, the senior VP and general manager of Govig and Associates, a firm renowned for not just their recruitment acumen but also their strategic partnerships and in-depth market insights. Alongside Jen, we have Lindsay Brightwell from Boaz Partners, who brings a wealth of knowledge from the specialty chemicals, animal health, and advanced materials sectors.

Our guests will share how they've adapted to industry slowdowns and the increased integration of technology, like AI, in their processes, all while emphasizing the irreplaceable value of human connections. Jen and Lindsay will discuss the significance of maintaining candidate relationships through regular touchpoints and the critical need for keeping engagement human and personal.

Expect to learn about their team-centric approach to recruitment, the consultative value they provide to clients regardless of economic conditions, and the industry-tested strategies they're employing to drive business in 2024. You'll hear how a tight focus on discipline, industry, and geography—DIG—helps narrow down market focus effectively, and why data management and clean databases are more crucial than ever.

Join us as we touch on topics like the power of high call volumes, the use of technology in enhancing recruiter efficiency, and the strategic advantages of retained business. From the practicalities of running a successful executive search firm to unpacking the layers of the short game and long game in recruitment strategy, we're covering it all.

Don't miss this deep dive into the intersection of technology, strategy, and the human touch in the modern world of executive hiring. It's all here on "The Full Desk Experience." Stay tuned!
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Jen Meyer: https://www.linkedin.com/in/jmeyergovig/

Lindsay Brightwell: https://www.linkedin.com/in/lschaaf/

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The Staffing Industry's 2024 Outlook: Challenges and Opportunities Ahead | Lunch with Haley

Crelate — Thu, 25 Jan 2024 02:00:00 -0800

On this episode, Kortney Harmon sits in the guest seat as a panelist for Lunch with Haley. Joined by many other esteemed thought leaders in staffing, the discussion takes a deep dive into the pivotal role of referrals, testimonials, and technological innovation in the staffing industry’s growth.

🔑 In this episode, you'll learn:

- Referrals are pure gold: They result in longer employee retention and are preferred by 82% of employees over all other sourcing channels.

- Relationship-building is the new currency: Trust and credibility are foundational in leveraging referrals and testimonials effectively.

- AI isn't a replacement, it's an elevation: Embrace AI to enhance your process, and remember, those who marry human connection with smart tech will stay ahead.

The event, moderated by Brad Bialy, co-host of the Secrets of Staffing Success podcast, included panelists:

Lauren Jones and Rob Mann (You Own the Experience podcast)
Kortney Harmon (Full Desk Experience podcast)
Richard Rosner (The Staffing Shark)
Nicole Serres (Author of “From Receptionist to Boss”)
Steve Gipson (Host of Distinctly Digital podcast)

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Industry Spotlight | Chris Allaire, CEO at Averity | Innovating Staffing Strategies for Long Term Growth

Crelate — Thu, 18 Jan 2024 02:00:00 -0800

On this episode of The Full Desk Experience, we have the privilege of speaking with Chris Allaire, the esteemed CEO and founder of Averity.

Chris is here to drop some serious wisdom on the ever-evolving landscape of tech staffing and recruiting. With a robust 25-year background in the industry, he brings to the table an alternative outlook on the importance of prioritizing quality over quantity in candidate databases and relationships.

Today, we're uncovering the unique approaches that have catapulted Averity from its fledgling days to a powerhouse that juggles the delicate balance between full-time and contract staffing, and thrives despite the market's undeniable shift towards consultancy roles.

We'll explore Chris's contrarian take on KPIs, where he debunks common metrics and shines a spotlight solely on the power of interviews. Plus, get ready for an edifying debate on the role of AI in recruiting as Chris champions the irreplaceable human element of the hiring process.

Join us as Chris shares his invaluable insights on adapting client strategies, fosters growth even in downtimes, and why lending an ear to industry experts is vital. All this, plus a touch on the non-traditional benefits for today's IT consultants and a glimpse into Averity's goals for 2024.

Tune in, as we get a full dosage of what it truly means to connect talent with opportunity.
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Industry Spotlight | Gary Miller - CEO of Miller Resource Group - Strategies for a Lasting Impact in Executive Search

Crelate — Thu, 11 Jan 2024 02:00:00 -0800

Welcome to another episode of Industry Spotlight, where we dive deep into the recruiting and staffing industry, uncovering the secrets to success and the innovations shaping our future. Kortney Harmon had the pleasure of hosting a true veteran in the field of talent acquisition – the CEO of Miller Resource Group, Gary Miller. With an astonishing 46-year tenure in recruitment, Gary shares his transformative journey from his early days in sales to leading a firm that's a beacon in the industry.

We'll explore the undeniable importance of self-belief, curiosity, confidence, and commitment – keys that unlock success in any profession. During our conversation, we'll also delve into the impact of positive culture on attracting and retaining top talent and the anticipation of generational change in our industry.

From the challenges after 9/11 to the evolution of talent acquisition methods – from push-button phones and yellow pages to LinkedIn – Gary provides an intimate look at the growth, setbacks, and milestones of his company's journey. With 29 employees and a personal mission to help others achieve their dreams, his insights are invaluable.

As the world of recruitment adapts to technological advancements and the integration of artificial intelligence, Gary and Kortney discuss the incomparable value of the human connection. We examine the drive for improving automation, particularly in manufacturing, to overcome labor shortages, while reasserting the irreplaceable element of face-to-face interactions.

And of course, our guest doesn't shy away from reflecting on past mistakes – from premature office expansions to decisions that placed self-interest first. It's a frank conversation about leadership, the pivotal nature of decision-making, and the relentless quest for a balanced life as a forward-thinking entrepreneur.

So, grab your cup of coffee, settle in, and get ready for a profound episode with Gary Miller, filled with stories and strategies that define not just a stellar career, but the heart and soul of recruitment. Let's begin.
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FDE Express | Tech Upgrade: The Proactive Approach to Preparing Your Staffing & Recruiting Firm for the Future

Crelate — Thu, 04 Jan 2024 02:00:00 -0800

In this episode of The Full Desk Experience, host Kortney Harmon discusses the critical importance of replatforming your staffing and recruiting business as we head into 2024. Despite the uncertain economic landscape, Kortney highlights the golden opportunity presented by the potential slowdown and emphasizes the need for proactive measures. The episode delves into the benefits of replatforming your tech stack, providing insights on strategy, efficient processes, and a smarter, more proactive approach. Expert advice is shared to guide businesses in thriving amidst the challenges and uncertainties of the current market. Join us as we explore how to navigate these unprecedented times and position your business for success.
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Best of 2023: Top Insights and Moments on The Full Desk Experience Podcast

Crelate — Thu, 21 Dec 2023 02:00:00 -0800

In the "12 Days of FDE" special, we revisit the most captivating moments from The Full Desk Experience of 2023. From industry insights and expert advice to award-winning episodes, we've got it all. Listen in as we explore topics such as leveraging AI for recruiting, driving process and growth through data, the significance of change management, and the magic of digital transformation in staffing.

Join host Kortney Harmon and a lineup of industry leaders as they unpack the highlights of the past year and share valuable takeaways to help your talent business thrive in the coming year. So sit back, relax, and immerse yourself in the best of The Full Desk Experience.

Links:

1. Industry Spotlight | Jen Meyer – SVP and GM at Govig – Driving Process and Creating Growth Through Data: https://www.crelate.com/blog/industry-spotlight-jen-meyer

2. Industry Spotlight | Tom Erb – President at Tallann Resources – Proactively Planning for Success in Any Market Cycle: https://www.crelate.com/blog/tom-erb-success-in-any-market

3. Workshop | Exploring the Future of Recruiting with ChatGPT: Insights, Challenges and 10 Use Cases: https://www.crelate.com/blog/insights-challenges-use-cases-chatgpt

4. Workshop | Get Off the KPI Hamster Wheel: Why Your Metrics are Keeping Your Recruiting and Staffing Business From Growing: https://www.crelate.com/blog/kpi-hamster-wheel

5. Workshop | The Not-So-Scary World of Staffing: Creative Solutions for Your Talent Business: https://www.crelate.com/blog/creative-solutions-talent-business

6. Industry Spotlight | Aaron Grossman – CEO at TalentLaunch – Expert Tips for Scaling Your Staffing Business: https://www.crelate.com/blog/aaron-grossman-growth-in-staffing

7. Industry Spotlight | Jim Stroud – HR Influencer & Content Creator – The Pros and Cons of ChatGPT and AI in the Talent Industry: https://www.crelate.com/blog/jim-stroud-pros-cons-chatgpt

8. Industry Spotlight | Lauren Jones – CEO and Founder of Leap Consulting – The Magic of Digital Transformation in Staffing and Recruiting: https://www.crelate.com/blog/lauren-jones-digital-transformation

9.Workshop | Redeployment Strategies to Increase Revenues for Your Talent Business with Sarah Gossin: https://www.crelate.com/blog/redeployment-strategy-sarah-gossin

10. Workshop | Tips for Successful Change Management in Your Talent Business: https://www.crelate.com/blog/change-management-talent-business

11. Workshop | Mapping Your Talent Organization for Future Growth: Career Pathing and Succession Planning with Dan Mori: https://www.crelate.com/blog/dan-mori-future-proofing-talent-businesses

12. The Changing Face of Recruiting: Discoveries from the Staffing World Show Floor: https://www.crelate.com/blog/podcast-changing-face-of-recruiting-discoveries-from-the-staffing-world-show-floor

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Mapping Your Staffing & Recruiting Firm's Success - How to Use the WOOP and Tech to Meet Your Goals

Crelate — Thu, 14 Dec 2023 02:00:00 -0800

We're diving deep into the art of goal setting and how it can catapult your success in the talent industry.

We're exploring the impact of written goals, the power of accountability partners, and the specifics you need in your goals to thrive in recruiting and staffing. Yes, the landscape has shifted with challenges like skill shortages and changing candidate expectations, but fear not—we're unpacking the opportunities for companies ready to adapt and innovate.

Expect to hear about 'WOOP goals', a novel strategy that comprises Wish, Outcome, Obstacle, and Plan, a realistic and action-oriented framework that's revolutionizing traditional goal setting. We're rolling out strategies to improve candidate pipelines, reduce time to hire, and enhance the overall candidate experience, and we're not shying away from challenges like competitive compensation or employer branding.

In our AMA, Kortney will discuss turning clients into key accounts, leveraging data, and the role a client portal plays in solidifying client relationships and communication.

We're packed with advice on setting ambitious goals, providing resources, and, yes, treating technology as a support tool, not a solution. So, let's roll up our sleeves, set some WOOP goals, and turn our teams into recruiting rock stars. Get ready for a powerful session that could very well redefine how you approach your next set of ambitious goals here on The Full Desk Experience!
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Crelate & Conquer: https://join.crelate.com/crelate-and-conquer

Industry Spotlight with Julie Jones: https://www.crelate.com/blog/podcast-industry-spotlight-julie-jones

Episode about Key Accounts: https://www.crelate.com/blog/developing-key-accounts

WOOP Goals worksheet: https://join.crelate.com/download-your-woop-goals

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FDE Express | The 4 Ways to Improve Your Staffing & Recruiting Firm Without Over-Relying on AI

Crelate — Thu, 07 Dec 2023 02:00:00 -0800

In this episode of The Full Desk Experience, host Kortney Harmon delves into the crucial aspects of improving staffing and recruiting firms without relying solely on AI. With a focus on human connection, Kortney explores the significance of genuine relationship building, creative sourcing strategies, leveraging employee referrals, and investing in professional development for recruiting teams.

Providing valuable insights and practical tips, this episode aims to equip staffing & recruiting operations leaders with the foundational elements necessary for success in the talent acquisition industry. Join us as we uncover the keys to thriving in the staffing and recruiting business on The Full Desk Experience podcast.
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Industry Spotlight | Tricia Tamkin, Founder at Moore eSSentials |Scaling Recruitment Firms: Mixing Tried & True Tactics and New Tech

Crelate — Thu, 30 Nov 2023 02:01:00 -0800

Buckle up, because today we have an industry giant with us, Tricia Tamkin, a seasoned recruiter with more than 25 years of experience. Not only has she owned her own firm, but she's also ventured into coaching and training recruiters, sharing her wealth of knowledge. Over the years, Tricia has seen the recruiting landscape evolve from paper to AI, and she strongly believes that being up-to-date on modern recruiting practices is key to thriving in this industry.

In this episode, she dives deep into her unique hiring approach and shares her insights on new technologies and their place within recruiting firms. Tricia breaks down her coaching strategies based on different client scenarios and discusses the common pitfalls that firms encounter when aiming to scale.

Leveraging her experience with experiments and strategies, Tricia will be digging into some detailed insights on topics like productivity, data analysis, and the relation between AI and recruiting. We'll even dive into the nitty-gritty of cold calling and its relevance in today's recruiting world.

This conversation is sure to be a goldmine of valuable information for anyone in the recruiting field, so stay tuned as we shine an industry spotlight on some of the key challenges and strategies in modern recruiting with Tricia Tamkin. Don't forget to subscribe to The Full Desk Experience podcast to stay updated on our upcoming Industry Spotlight series, releasing new episodes monthly. Now, without further ado, let's jump straight into our conversation!
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Connect with Tricia Tamkin on LinkedIn: https://www.linkedin.com/in/triciatamkin/

Connect with Moore eSSentials: https://mooreessentials.com/

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Connect with Crelate: https://bit.ly/49ZcTlY

Industry Spotlight | Brad Wolff, Recruiting Industry Coach | From Challenges to Success: The World of Recruiting

Crelate — Tue, 21 Nov 2023 02:00:00 -0800

In this episode, our host, Kortney Harmon dives deep into the world of recruitment with our esteemed guest, Brad Wolff. Brad is an accomplished entrepreneur, who has founded two thriving recruiting firms. He's here to share his wisdom about the staffing industry, touch upon the importance of Applicant Tracking System, and paint a clear picture on the common hurdles faced by recruiting firm owners. You'll hear insights about change management, benefits of continuous learning, leveraging relationships for business, and the significance of a well-rounded content strategy. Brad will also share an inspiring case study of how he managed to triple the revenue of a tech firm within six months. We promise a trove of advice and learning on sales and marketing strategies in recruiting firms as well. Sit back, turn up the volume, and enjoy this insightful conversation with Brad Wolff right here on The Full Desk Experience.
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Visit Brad's website: https://recruiterscoach.com/

Connect with Brad: https://www.linkedin.com/in/bwolff/

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Exploring Business Challenges and Innovative Solutions at Staffing World

Crelate — Thu, 16 Nov 2023 02:00:00 -0800

Welcome to another episode of The Full Desk Experience, the original podcast brought to you by Crelate. In today's episode, we dive into the highlights from Staffing World, featuring interviews with industry professionals on the show floor. Join host Kortney Harmon as she speaks with Tawanda Huff, Dot Peterson, Marnie Byner, Christy Connard, Anna Lisa, Sheena Ronnicker, and Pat Hudson about their experiences, challenges, and takeaways from the conference. From discussions on technology and AI to the importance of work-life balance and customer engagement, this episode offers valuable insights into the staffing industry today. Tune in and discover the latest trends and themes that are shaping the future of staffing.
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Industry Spotlight | Michele Massaro- COO at Abacus - Navigating Staffing Challenges, Solutions, Technology, and Growth

Crelate — Thu, 09 Nov 2023 02:00:00 -0800

On this episode of Industry Spotlight, we have a very special guest joining us: Michele Massaro, the Chief Operating Officer at Abacus Corporation. Michele brings with her over 30 years of experience in the staffing industry, and she's here to share her insights, knowledge, and industry updates with all of us.

In this episode, Michele discusses innovative strategies and support. She emphasizes the importance of talent retention, staff redeployment, and providing a stellar experience for contingent workers. We dive into a case study highlighting the impact of cleaning up job orders and the successful offsetting of declining sales through direct hire revenue.

Our conversation also delves into the challenges and evolving nature of the staffing industry, including legislative changes, market demands, and internal adaptability. Together, we explore the concept of being a one-stop shop for clients and how staffing firms can redefine their role to provide solutions for both direct hires and contingent staffing. We also touch on technology challenges, the need for digital transformation, and staying ahead of the curve in an ever-changing landscape.
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Bonus | The Future of Staffing: Trends, Technologies, and Challenges Explored at Staffing World

Crelate — Thu, 02 Nov 2023 02:00:00 -0700

In this episode, we dive into the exciting world of staffing and manufacturing, exploring the trends, challenges, and innovations discussed at the recent Staffing World conference. Katie Jones, Podcast Producer, hosts a panel discussion with Kortney Harmon, Director of Industry Relations at Crelate and Host of The Full Desk Experience, Tom Hunley, Sr. Product Marketing Manager at Crelate, and Chris Hesson, Manager of Professional Service at Crelate about what they learned at Staffing World.

From the intriguing concept of "getting over ghosting" to the impact of AI on the industry, we cover it all. We also uncover the recurring struggle of finding the right talent and the concerns about a possible economic downturn. Our panel shares their insights on optimizing the workforce, leveraging AI, and the importance of understanding different generations' perspectives.

Additionally, we explore fascinating technologies like Fireflies AI and Hire Easy, and discuss the need for creativity and adaptability to navigate the ever-changing landscape of the industry. So sit back, relax, and enjoy this enlightening conversation with our esteemed guests as we uncover the valuable takeaways from the Staffing World exhibition.
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Bonus | Kortney Keynote with The Elite Recruiter | Adapting to Change in the Fast-Changing Recruitment Industry

Crelate — Thu, 26 Oct 2023 02:00:00 -0700

Kortney Harmon joins Benjamin Mena on The Elite Recruiter to share her insights on building trust and relationships, as well as improving foundational processes, in the staffing industry. Harmon talks about her own journey in the industry, the importance of touch points and relationship-building, and the impact of automations and KPIs on business success.

Harmon believes that many office leaders miss out on business growth opportunities because they focus on the wrong things. Instead of developing foundational processes that address training and adoption of new technology, office leaders often focus on pushing their teams to do more without measuring what really matters. Harmon advises that businesses should consider integrated reports that look across the whole process rather than the performance of individual team members.

Through Crelate’s event series and podcast, Harmon provides insights on the importance of building strong relationships and establishing connections with clients and candidates. Harmon shares her “touch plan” strategy, which involves creative touches and a communication cadence. She recommends focusing on non-opportunity needs of potential clients to establish connections rather than focusing only on finding the right person for the right job.

In addition to her experience in the recruitment industry, Harmon shares her insights into leadership and productivity. As a busy mom herself, she recommends finding ways to be more productive with the time you have and exploring new resources, such as podcasts and downloadable assets, to stay up to date and discover new ideas. Harmon also explores the importance of automations in the industry and shares tips on setting up workflows and forms to increase efficiency and avoid forgetfulness.

Overall, Harmon’s insights on leadership, foundational processes, and relationship building provide a valuable resource for businesses looking to succeed in the recruitment industry. Crelate’s live event series, podcast, and industry spotlights offer businesses a wealth of information to help them navigate and succeed in today’s competitive market. Tune in to the podcast to discover actionable insights and strategies to take your recruitment business to the next level.

Key Takeaways:

- Building relationships and establishing connections are key to business growth in the staffing industry.

- Knowing how to communicate with people in the industry, frequency of outreach and preferred communication method is key for successful touch points.

- Automations can be useful in improving efficiency and avoiding forgetfulness in recruitment and sales processes.

- Measuring and evaluating KPIs can provide diagnostic and predictive information for business success.

- Foundational processes, which include training and adoption of new technology, are critical for teams to follow and build upon for scalability and replication.

Links from the episode:

KPI Hamster Wheel Episode: https://www.crelate.com/blog/kpi-hamster-wheel

Blueprint for BD and 12 Touchpoint Strategy:

https://www.crelate.com/blog/multi-channel-touch-strategy

Additional Links:

https://join.crelate.com/multi-channel-touch-plan-strategy-ebook

https://app.hubspot.com/content-detail/5266056/landing-page/86847472943/performance

Connect with Benjamin Mena:

Benjamin Mena with Select Source Solutions: http://www.selectsourcesolutions.com/

Benjamin Mena LinkedIn: https://www.linkedin.com/in/benjaminmena/

Benjamin Mena Instagram: https://www.instagram.com/benlmena/

Benjamin Mena TikTok: https://www.tiktok.com/@benjaminlmena

Benjamin Mena Twitter: https://twitter.com/benjamin_l_mena

The Elite Recruiter Podcast Instagram: https://www.instagram.com/theeliterecruiter/

Connect with Kortney Harmon:

Kortney Harmon LinkedIn: https://www.linkedin.com/in/kortneyharmon/
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The Changing Face of Recruiting: Discoveries from the Staffing World Show Floor

Crelate — Thu, 19 Oct 2023 03:30:00 -0700

In this episode of The Full Desk Experience, Kortney Harmon comes to us from the Staffing World exhibition show floor. She dives into the challenges faced by offices in the staffing and recruiting industry through interviewing several industry professionals at the recent Staffing World conference.

Joining her are guests Wanda Smith, Tammy Turner, John Nossaman, Tirrany Nettles, Cody Cope, Carrie Buffington, and Blake Babcock, who share their experiences and the biggest challenges their offices are currently facing.

From the struggle of finding the right talent to the need for streamlined systems and the impact of AI on recruiting, this episode uncovers the issues that recruiters and staffing firms are grappling with.
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Maximizing Technology Adoption: Strategies and Insights for the Staffing and Recruiting Industry

Crelate — Thu, 12 Oct 2023 03:30:00 -0700

On this episode of The Full Desk Experience, Kortney Harmon interviews a fantastic guest, Mel Spraw, a Senior Product Consultant with nearly a decade of experience in the talent industry. In today's episode, Mel will be diving deep into the topic of adoption within the staffing and recruiting world.

We all know how important it is for businesses to embrace new tools and technologies, but what happens when those tools aren't being fully adopted by the team? How can leadership effectively communicate the value of these tools to recruiters and staff? And what strategies can be implemented to incentivize technology use and ensure a smooth transition?

Mel will share her expertise on how to drive consistent usage of recruiting tools and solutions, the role of training and ongoing support, common mistakes that hinder user adoption, and much more. We'll also explore the challenges faced during the implementation process and the importance of understanding and appeasing the change makers within your organization.

So, if you're ready to maximize your tech investments and set your team up for success, you won't want to miss this episode. Tune in as Mel Spraw shares invaluable insights and practical strategies for fostering adoption and reaping the benefits of new technology
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Industry Spotlight | Julie Jones - Performance Coach - Mental Training for Success: Harnessing the Power of Mindset in Any Domain

Crelate — Thu, 05 Oct 2023 03:30:00 -0700

On this episode of The Full Desk Experience, we have a very special guest joining us - Julie Jones, a renowned mental performance coach. We delve into the power of mindset and mental toughness, exploring how they can impact success in any field. Julie shares personal stories, from her own experiences as a coach to working with teams across the country, including CEOs and athletes. We also discuss the importance of gratitude and managing burnout, as well as the fascinating effects of visualization and pre-experiencing events. So, get ready for an insightful and inspiring conversation as we uncover the keys to peak performance and well-being. Stay tuned for The Full Desk Experience Industry Spotlight with Julie Jones!
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Want to learn more about Crelate? Book a demo here

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Workshop | Accelerating Success: Leveraging Automation to Scale Processes and Generate Revenue

Crelate — Thu, 28 Sep 2023 08:27:28 -0700

Are you looking to scale your processes and replicate the success of your top performers? Then this episode is for you! We delve into the advantages of automation for operations people and how it can improve quality and save time. We also explore the importance of consistency, attention to detail, and training in building a successful recruiting firm. Chris Hesson shares valuable insights on lead generation, building a strong bench of candidates, and the recurring revenue opportunities in the staffing industry.

Join us as we uncover the power of automation and personal connections in business interactions. Plus, don't forget to stick around for some great tips on reference check calls and their impact on hiring success. This episode is packed with actionable strategies and thought-provoking ideas. So grab your headphones and get ready for a transformative episode of The Full Desk Experience!
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Want to learn more about Crelate? Book a demo here

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FDE Express | Getting Clearer: The Process of Auditing and Consolidating Your Tech Stack

Crelate — Thu, 21 Sep 2023 03:08:00 -0700

Are you overwhelmed by the number of software applications your team utilizes?
Do you find yourself paying for multiple tools that essentially do the same thing?

Well, fear not! We've got you covered with a detailed step-by-step guide on how to consolidate your tech stack and increase your firm's efficiency and productivity. Join your host, Kortney Harmon, as she takes you on a journey through the audit process, identifying redundancies, prioritizing the right tools, developing a consolidation plan, gathering feedback, and successfully migrating your company data. Get ready to roll up your sleeves and embrace the power of a streamlined tech stack. Your bottom line will thank you for it. So, grab your pens, ready your notepads, and let's dive in!

Bonus | From Demo to Implementation: A Staffing & Rec Ops Leader's Guide to Choosing the Right Software

Crelate — Thu, 14 Sep 2023 03:31:00 -0700

In this bonus episode, we have a special guest, Tim Keckler, joining our host, Kortney Harmon. Tim is a seasoned software implementation expert and decision-maker who has worked with numerous organizations to successfully adopt new software. Today, Tim shares valuable insights on the challenges of balancing the ongoing work of producers, recruiters, and salespeople while introducing new software. He explores the importance of assembling a diverse buying committee and valuing the opinions and feedback of end users. Tim also dives into the common pitfalls in software rollouts and offers practical advice on evaluating and selecting the right software for your organization. Don't miss this episode packed with actionable tips and strategies to maximize software adoption and implementation. Let's jump right in!

Click here to download the RFI Template.

FDE Express | From Chaos to Clarity: How Tech Stack Consolidation Can Transform Your Workflow

Crelate — Thu, 07 Sep 2023 02:19:00 -0700

Welcome back to another episode of The Full Desk Experience! We have an exciting topic to dive into: Tech Stack Consolidation. In this episode, we'll explore the reasons why consolidating your tech stack is crucial for businesses to thrive in today's fast-paced world. From eliminating data silos and enhancing efficiency to saving time and cutting costs, we'll uncover the many benefits of consolidating your tools and resources into one comprehensive app. So join us as we discuss how this consolidation can transform your company's productivity, communication, and data security. Let's jump right in and explore the power of tech stack consolidation in this episode of FDE Express!

Bonus | Kortney Keynote with Insights | Close More Business NOW

Crelate — Thu, 31 Aug 2023 03:18:00 -0700

In this episode, Kortney Harmon joins Brad Bialy and Matt Lozar on Haley Marketing's podcast, Insights.

EPISODE SEGMENTS:

What’s changing in the staffing industry?
A call block a day keeps poverty away
You can’t just be an order taker!
Are your organizational processes uniform from team member to team member?
STOP being distracted by the newest tool!
What is Kortney’s biggest takeaway from “The Full Desk Experience”

INSIGHTS HOSTED BY:

Brad Bialy
(LinkedIn / Twitter)

Brad Bialy has a deep passion for helping staffing and recruiting firms achieve their business objectives through strategic digital marketing. For over a decade, Brad has developed a proven track record of motivating and educating staffing industry professionals at over 100 industry-specific conferences and webinars.
As a visionary leader, Brad has helped guide the social media, content marketing, and comprehensive marketing execution of more than 300 staffing and recruiting firms. His keen eye for strategy and delivery has resulted in multiple industry award-winning social media campaigns, making him a sought-after expert in the industry.

Matt Lozar

(LinkedIn / Twitter / Bio)

Matt Lozar works as the Director of Recruitment Marketing at the Haley Marketing Group, the nation’s largest marketing firm dedicated to servicing the staffing and recruiting industry.

As the Director of Recruitment Marketing, Matt focuses on the four pillars of recruitment marketing – career sites, job advertising, social recruiting and employer branding. Matt launched the job spend management division at the Haley Marketing Group, leading the company’s partnership with Appcast. Through the usage of programmatic software, the division grew more than 100 percent in 2022 after growing more than 200 percent in 2021! The department works with dozens of staffing agencies, managing millions of dollars of recruitment spend.

Matt has eight-plus years of working directly with staffing agencies and recruiters by helping them meet business goals and overcome marketing challenges. During that time, Matt has worked with more than 100 organizations to find the right content and digital marketing solutions. He also concentrates on online advertising while helping staffing agencies with social media planning, content strategy, search engine optimization, and email marketing.

Matt has appeared on more than 25 webinars across the industry while also talking at several industry conferences. He is a co-host on the Secrets of Staffing Success podcast, appearing on more than 100 episodes. Matt also holds a biweekly LinkedIn Live broadcast on Tuesdays at 11 am Eastern where he talks about recruitment marketing, content marketing, and job advertising.

Kortney Harmon

(LinkedIn)

Kortney Harmon is a staffing and recruiting industry principal at Crelate with over 12 years of experience in the talent industry. As a results-driven talent industry professional, Kortney has trained thousands of front-line recruiters and worked closely with hundreds of business owners and executives to develop and execute effective sales and recruitment strategies. She is also the host of the Full Desk Experience podcast where she shares her unique perspective on the industry and provides valuable guidance to listeners seeking to overcome growth blockers and achieve success.

Industry Spotlight | Aaron Grossman - CEO at TalentLaunch - Expert Tips for Scaling Your Staffing Business

Crelate — Thu, 24 Aug 2023 02:03:00 -0700

In this episode of our Industry Spotlight series, we are joined by Aaron Grossman, the CEO of Talent Launch, a leading player in the staffing industry. With over two decades of experience and a track record of remarkable success, Aaron is here to share his insights on growing a staffing business in today's challenging economy.

In this episode, Aaron highlights the importance of having a strong tech stack and embracing automation to drive efficiency. Aaron shares his personal experiences and advice for aspiring entrepreneurs, emphasizing the need for discipline and perseverance, especially in the crucial first year.

Throughout this conversation, Aaron discusses the evolving role of technology in the staffing industry, from fears of it overtaking the human touch to its complementary nature, helping companies grow and adapt.

But it's not all about technology. Aaron believes in creating a strong culture and fostering personal and professional growth within his organization. He introduces us to the concept of a "redwood tree culture," where core values act as roots and environmental pillars guide the way.

We also delve into the challenges faced by smaller staffing companies and how Talent Launch is helping them overcome barriers and achieve growth. From integrated technology solutions to simplifying roles and responsibilities, Aaron shares strategies that can make a significant impact.

And of course, we can't forget about the key metrics that drive success in the staffing industry. Aaron reveals the KPIs he monitors daily and offers insights on navigating through downturns and ensuring revenue growth.

So, whether you're an entrepreneur looking to take your staffing business to the next level or a professional seeking to understand the latest industry trends, this episode is packed with valuable insights and practical advice. Get ready for an enlightening conversation with Aaron Grossman on The Full Desk Experience!

FDE Express | How To Improve Your Talent Business's Reputation

Crelate — Thu, 17 Aug 2023 01:29:00 -0700

In this episode of The Full Desk Experience, host Kortney Harmon discusses the importance that reputation has on talent retention in growing a firm. The episode emphasizes the need to showcase why your organization is the best choice for talented individuals and highlights the significance of measuring the candidate and employee experience journey. Listeners are encouraged to prioritize retention, embrace diversity and inclusion, and invest in employees' growth and development.

Workshop | Ask Us Anything: Tips and Tricks in Understanding I-9 Compliance for Staffing

Crelate — Thu, 10 Aug 2023 02:04:00 -0700

Welcome back to The Full Desk Experience, where we dive into all things related to workplace compliance and regulations. In today's episode, we continue our exploration of the crucial updates and changes to the I-9 form. We'll be taking a closer look at the additional information section and how it has been modified to accommodate COVID-related details. Whether you're completing these forms physically or utilizing alternative procedures, we've got you covered. Stay tuned as we discuss the potential consequences of non-compliance, the responsibilities of staffing agencies, and tips to mitigate risks. Join us for this live Ask Us Anything episode as we navigate the intricacies of I-9 compliance and provide you with the information you need to ensure your workplace is in full compliance. Let's get started!

Workshop | Navigating the I-9 Changes: Pitfalls, Compliance, and the Future

Crelate — Tue, 08 Aug 2023 02:41:00 -0700

In today's episode, we dive deep into the world of I-9 processes and the impending changes that are set to impact the staffing and recruiting industry. Kortney Harmon, an industry principal at Crelate, is joined by Chris Thomas, an employment attorney specializing in immigration law.

In part one of our discussion, we explore the recently released new Form I-9 and its alternative procedure. We also highlight potential pitfalls and compliance strategies that businesses need to be aware of. But that's not all! We also touch upon the speculation and uncertainty surrounding the virtual verification for I-9 purposes, including the possibility of legal challenges and the continuation of old rules and framework.

So, join us as we embark on this insightful journey and gain a glimpse into the future of I-9 processes. Stay tuned for part two, where we will delve even deeper into this topic and answer your burning questions in our audience AMA segment. Don't forget to subscribe to our podcast and join us for our upcoming events.

Additional Resources:

Alternative Procedure: Optional Alternatives to the Physical Document Examination Associated with Employment Eligibility Verification https://www.federalregister.gov/public-inspection/2023-15532/alternative-procedure-optional-alternatives-to-the-physical-document-examination-associated-with
Alternative Procedure: Optional Alternative 1 to the Physical Document Examination Associated with Employment Eligibility Verification https://www.federalregister.gov/public-inspection/2023-15533/alternative-procedure-optional-alternative-1-to-the-physical-document-examination-associated-with
Introduction of a New Version of Employment Eligibility Verification Form https://www.federalregister.gov/public-inspection/2023-15667/introduction-of-a-new-version-of-employment-eligibility-verification-form

Ogletree Deakins information:
Telephone: 303-318-7497
chris.thomas@ogletree.com | www.ogletree.com

FDE Express | 5 Mistakes Staffing & Recruiting Leaders Make with Tech

Crelate — Thu, 03 Aug 2023 03:47:00 -0700

On this episode of The Full Desk Experience, join host Kortney Harmon as she delves into the integration of technology in recruitment and sales processes. Kortney highlights the top five common technology mistakes made by companies in the industry and emphasizes the significance of protecting candidate and client data. Don't miss out on this episode of FDE Express, where we provide quick hits of inspiration and thought-provoking topics for talent businesses. Remember to submit your questions and topics to fulldesk@crelate.com and subscribe to the podcast for continuous learning and growth in your business. Tune in now!

Workshop | Mapping Your Talent Organization for Future Growth: Career Pathing and Succession Planning with Dan Mori

Crelate — Thu, 27 Jul 2023 02:53:00 -0700

On this episode of The Full Desk Experience, host Kortney Harmon sits down with special guest Dan Mori to discuss the importance of clear communication and instructions in achieving success in the workplace. In this episode, you'll learn about how:

Clear communication and support are crucial for employee success. Managers should evaluate whether they have provided clear instructions, training, and support before assuming an employee is not the right fit.

Building a strong organizational chart and career development plan is essential. Regular check-ins, professional development plans, and identifying potential replacements for key roles help retain talent and future-proof the organization.

Succession planning is critical for a successful organization. By involving individuals in their own career path and development, organizations can avoid fractures and ensure continuity. "Try before you buy" promotions and shadow programs can help individuals explore higher roles before committing.

FDE Express | Your ATS is not a Storage Locker: 8 Benefits of Effective Data Management for Talent Businesses

Crelate — Thu, 20 Jul 2023 02:14:00 -0700

On this episode of The Full Desk Experience, we dive into the importance of data quality in the world of staffing and recruiting. From cleaning and maintaining candidate and client information to implementing reengagement campaigns, our host, Kortney Harmon, helps you understand how improving data quality in your Applicant Tracking System (ATS) can provide numerous advantages.

Join Kortney Harmon on this episode of FDE Express and gain quick insights on how to enhance data quality in your ATS and reap the benefits in the dynamic world of staffing and recruiting. Don't miss this opportunity to optimize your operations and drive success in your talent business.

Industry Spotlight | Jim Stroud - HR Influencer & Content Creator - The Pros and Cons of ChatGPT and AI in the Talent Industry

Crelate — Thu, 13 Jul 2023 03:18:00 -0700

In this episode of "The Full Desk Experience," host Kortney Harmon is joined by guest Jim Stroud to discuss the role of AI tools in recruitment, and the importance of human interaction in the hiring process. Jim shares insights on the benefits and limitations of AI tools and Chat GPT, highlighting their usefulness in generating sourcing strategies and optimizing recruitment processes.

However, they also delve into concerns such as bias, misinformation, and the need for transparency when using AI tools. This thought-provoking conversation explores the future of AI in recruitment and raises important questions about compensation, workload, and maintaining a healthy work-life balance.

Key points discussed in this episode include:

- Powerful tools for staffing and recruiting with diverse viewpoints from multiple sources

- The role of AI tools in screening candidates and answering basic questions, while emphasizing the irreplaceable value of human interaction in executive talent recruitment

- Speculation about the future of AI

- The importance of addressing bias, transparency, and security when integrating AI systems into recruitment processes

- Key considerations when choosing AI tools, including compatibility, reputation, customer support, and impact on candidate experience

- Examples of using Chat GPT for sourcing, ranking strategies, writing persuasive emails, and generating interview questions

- The need for human verification and cautions against over-reliance on AI tools without human oversight

- The potential impact of AI tools on compensation and workload, calling for necessary conversations and considerations in this regard.

Overall, this episode provides valuable insights into the benefits and challenges associated with AI tools in recruitment, fostering a discussion on the future of AI in the workplace and the importance of maintaining a balance between technology and human interaction.

To see more of Jim's work, check out:

The Recruiting Radar is a weekly newsletter of business leads for people in the business of recruiting.
The Recruiting Life is a whimsical view of the world of work that aspires to educate and entertain.
The JimStroud Podcast - This show explores the discoveries and trends forming the future of our lives. Brain to brain communication, robot bosses, microchip implants for workers and immortality as an employee benefit are all happening now! If you want to know what’s next, subscribe to this podcast.
The Jim Stroud Show - The Jim Stroud Show is a YouTube series about the future of work, life and everything in between.
JimStroud.com - If you want one place to keep up with all Jim does, this is it. Subscribe now. Subscribe often.

FDE Express | Breaking Free from Shadow Processes: Embracing Technology for Operational Optimization

Crelate — Thu, 06 Jul 2023 02:39:00 -0700

On this episode of The Full Desk Experience, host Kortney Harmon explores the crucial role of making informed decisions based on insights to drive business success. With a focus on eliminating shadow processes and embracing technology, this episode guides staffing and recruiting firms on how to unlock untapped potential and maximize operational efficiencies.

Kortney emphasizes the need to bridge the gap between vision and reality, advocating for a fully integrated approach to empower decision making at all levels. The episode delves into the challenges posed by outdated processes and disconnected tools, stressing the importance of questioning why shadow processes exist and implementing cohesive systems.

Listeners are encouraged to evaluate their processes and technology stack, identifying gaps and investing in solutions that facilitate seamless integrations and automation. Tune in to learn how to redefine operations in an ever-evolving industry and achieve a new era of success.

Workshop | Exploring the Future of Recruiting with ChatGPT: Insights, Challenges and 10 Use Cases

Crelate — Thu, 29 Jun 2023 08:15:38 -0700

On this episode of The Full Desk Experience, host Kortney Harmon discusses the impact of AI in the staffing and recruiting industry. She focuses on Chat GPT, which can be used to automate tasks, enhance data-driven decision making, and streamline processes like candidate sourcing and screening.

While acknowledging the value of Chat GPT, Kortney emphasizes that its use should not replace human judgment, emotional intelligence, or other essential skills in the hiring process. The importance of continuous learning and upscaling is also highlighted.

Download the eBook here.

FDE Express | From Clients to Candidates to Employees: A Balanced Approach to Business Growth

Crelate — Thu, 22 Jun 2023 03:05:00 -0700

On this episode of The Full Desk Experience, we learn about the three key audiences that staffing and recruiting organizations must serve for sustained success: clients, candidates, and internal employees. Kortney Harmon emphasizes the importance of investing in and acknowledging the value of internal employees as the third audience, highlighting their role in finding and convincing candidates to work with the company. By empowering employees with training, development opportunities, and recognition, organizations can cultivate a motivated, engaged, and successful workforce. Join us for a quick-hit episode filled with inspiration and food for thought for talent businesses.

Bonus | Kortney Keynote with You Own The Experience | Tech Stack and Training: The Winning Combo for Staffing & Recruiting

You Own the Experience — Thu, 15 Jun 2023 04:28:00 -0700

In this episode, Kortney Harmon joins Rob Mann and Lauren Jones on the You Own the Experience podcast.

In this week's episode, LJ and Rob welcome Kortney Harmon of Crelate to the podcast.

The trio discusses continuing this month's conversation on building a platform from the training & development lens.

Kortney's quote can best sum up the conversation:

"As a staffing and recruiting industry principal, I've seen firsthand the impact of investing in technology and training. It's not just about attracting and retaining top talent; it's about creating a positive work environment and achieving better outcomes."

The training trio also talks about:

🚨The danger of shadow processes in your team's workflows

🎉Honoring everyone's learning style when thinking about training and development

💡The importance of road mapping your tech stack & your people's career paths in your organization

FDE Express | Dawn of the New Job Landscape: Upskilling, Reskilling and Future Jobs

Crelate — Thu, 08 Jun 2023 07:41:51 -0700

On this episode of The Full Desk Experience, Kortney Harmon from Crelate discusses the pressing need for personalized upskilling and reskilling approaches to address the skill gap and potential unemployment crises faced by millions of students worldwide. In light of the release of the 2023 Future Jobs Report by the World Economic Forum, Kortney emphasizes the need for a radical shift in upskilling methodology towards faster and more personalized approaches, which should be a lifelong learning process. She also highlights the role of staffing and recruiting organizations in identifying skills, sourcing talent, and supporting upskilling, as well as the importance of collaboration with education to align curriculum frameworks with the evolving needs of the job market. The episode concludes by emphasizing the need for adapting, changing, and acquiring new skills to ensure long-term career success in the future.

Key Topics:
[00:01:12] "44% of Workforce Must Reskill by 2027"

[00:03:49] "Upscaling Strategies for Evolving Skill Requirements"

[00:06:57] "Prioritizing Upskilling in Evolving Job Market"

Industry Spotlight | Christy Harst - Voice Over Actor and Public Speaker - Overcoming Barriers to Success: Strategies for Women in Leadership

Crelate — Thu, 01 Jun 2023 03:17:00 -0700

On this episode of The Full Desk Experience, host Kortney Harmon interviews Christy Harst, a successful voiceover actor and public speaker, discussing gender disparity in executive leadership, the challenges women face in out-of-balance work environments, and ways women can prioritize their health and find support. They touch on various wellness resources available for women while also exploring how certain conditions and stress points can lead to detrimental physical effects. They also highlight the importance of finding a good work-life balance and seeking outside counsel and professional development to sharpen skills and improve job prospects. Finally, they talk about the cultural impact of the pandemic and how companies need to appreciate and prioritize women's needs and values to grow stronger cultures of leadership. This episode is part of the show's Industry Spotlight series, which features change-makers and thought leaders in staffing and recruiting across various industries.

Workshop | The Not-So-Scary World of Staffing: Creative Solutions for Your Talent Business

Crelate — Thu, 25 May 2023 03:44:00 -0700

On this episode of The Full Desk Experience, we dive into the world of staffing and recruiting with industry principal Kortney Harmon and guest Chris Hesson. They share insights on the secret to staffing success, calculating bill rates, and the shift in the talent market. We also discuss the importance of flexibility in the workforce and the opportunities for expansion in niche spaces. Join us as we explore how to develop thriving staffing practices in your organization and discover valuable tips for success.

Download the "Getting Started in Staffing" Checklist here.

[00:03:20] Kortney Harmon and Chris Hesson discuss the benefits of expanding a direct hire business model into a staffing practice and offers tips for success.

[00:09:03] Remote work is becoming more popular and flexible work arrangements are important. Ask candidates and clients if they are interested in flexibility without using the term "contract staffing". Contract staffing assignments can also last longer than expected.

[00:12:09] The workforce is changing as more people retire, and younger people prefer flexibility and side hustles. Companies need to adapt and offer diverse solutions to retain clients.

[00:20:35] Building recyclability is important. Specialize in a niche space, communicate regularly with contractors, and tag and define market segments in your ATS.

[00:27:23] Recruiting is about problem-solving through identifying the client's core issue and offering staffing or direct placement solutions. Understanding client pain points is key to determining the right solution for short and long-term projects. Having varied solutions improves profitability.

[00:32:49] Set goals for contract staffing success, hold yourself accountable and plan. No easy path to success.

[00:39:56] Understanding bill rates and profit margins in the technology industry for contract workers. Importance of setting percentage goals and knowing clients. Success stories of long-term contractors.

[00:45:17] Recruiting firms need to prepare for an increase in staffing demand as direct placement demand decreases. They can expand into new departments, segments, or similar skill sets within their existing client base to pivot and keep a consistent client base.

FDE Express | Why Tech Alone Can't Solve Your Talent Business's Problems

Crelate — Thu, 18 May 2023 04:00:00 -0700

On this episode of The Full Desk Experience, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, discusses the importance of thoroughly analyzing processes and workflows to fix underlying issues in your staffing and recruiting business. She emphasizes the need to optimize processes and improve business practices, rather than relying solely on new technology to solve problems.

Industry Spotlight | Tom Erb - President at Tallann Resources - Proactively Planning for Success in Any Market Cycle

Crelate — Thu, 11 May 2023 03:42:00 -0700

On this episode of The Full Desk Experience, we dive into the current state of the job market and how staffing and recruiting companies can navigate the uncertainty. We discuss the importance of not getting conservative during times of adversity and the need to stay aggressive and manage finances wisely. Additionally, we look at the effectiveness of communication methods and why phone calls remain the most effective means of communication. Tom Erb emphasizes the importance of building relationships and networks in the staffing industry, and the problems with overreliance on job boards for recruiting. Tune in to learn more about the current state of the job market and how talent companies can stay ahead of the curve.

About Tom Erb: Tom Erb grew up in West Virginia and went to college at West Virginia University and later he pursued a career in the staffing industry. After getting his MBA, he landed a job at Olsten and worked his way up from interviewer to area director. He then spent ten years at Spherion, where he discovered his passion for sales, before becoming a Regional Vice President. Tom went on to start his own company, Tallann Resources, which offers consulting and training services to the staffing industry. Over the past 13 years, he has worked with over 1000 staffing companies and continues to love what he does.

*Introduction and Guest Speaker [00:00:27]*
Kortney Harmon introduces herself and the guest speaker, Tom Erb, and provides a brief overview of his background and experience in the staffing industry.

*Tom Erb's Background and Journey [00:01:59]*
Tom Erb shares his journey in the staffing industry, from starting out as an interviewer to becoming a regional vice president, and ultimately starting his own consulting and training firm, Talent Resources.

*Current State of the Economy and its Impact on Staffing and Recruiting Firms [00:05:00]*
Tom Erb discusses the current state of the economy and its impact on staffing and recruiting firms, including the overcorrection of hiring and layoffs in some industries, the changing definition of "open jobs," and the ongoing challenge of finding enough qualified candidates to fill positions.

*Adapting to the current climate [00:08:45]*
Speaker 2 asks how staffing offices can adapt to the current climate change and continue to grow their business. Kortney Harmon suggests that companies should not swing to extremes and should focus on both sales and recruiting. She recommends building relationships with clients and connecting with more candidates.

*Common mistakes during a market softening [00:13:49]*
Kortney Harmon discusses common mistakes that staffing firms make during a softening of the market, such as giving up and making bad decisions around internal staff. She advises companies to stay aggressive and capitalize on their competitors' mistakes.

*The future of the staffing industry [00:16:20]*
Kortney Harmon predicts that the staffing industry has green pastures ahead and great opportunities due to the high demand for workers and the low supply of people in the workforce. She believes that the industry will continue to grow exponentially in the next 40-50 years.

*The Future of Staffing Industry [00:17:15]*
Tom Erb discusses the future of the staffing industry, including the impact of technology and the changing nature of work.

*Maximizing Relationships with Candidates and Employees [00:19:20]*
Tom Erb emphasizes the importance of maximizing relationships with candidates and employees, rather than relying solely on job boards.

*Sales Tips for Staffing Leaders [00:23:35]*
Tom Erb shares his top sales tips for staffing leaders, including the importance of phone calls and networking.

*Building Relationships [00:26:04]*
Tom Erb discusses the importance of building relationships in the staffing industry and suggests making phone calls and in-person networking to build a presence in front of potential clients.

*Overcoming Adversity [00:29:13]*
Tom Erb shares his success story of overcoming adversity during the recession of 2008-2009 and growing his business despite the industry dropping by 30-40%.

*Qualities of Successful Staffing Leaders [00:33:51]*
Tom Erb talks about the qualities that successful staffing leaders should possess, including being a people connector, building networks, and taking responsibility for their own training and development.

*Leadership and Growth Mindset [00:34:14]*
Tom Erb discusses the importance of empathy and accountability in leadership, and how leaders can help their employees grow and improve.

*Resources for Staffing and Recruiting Leaders [00:37:02]*
Tom Erb recommends various resources, such as podcasts, books, and mentorship, for staffing and recruiting leaders to improve their skills and knowledge.

*Staying Ahead of Future Trends in Staffing and Recruiting [00:39:31]*
Tom Erb advises firms to get involved in associations, pay attention to technology, maximize their ATS usage, and focus on internal talent to stay ahead of future trends in staffing and recruiting.

*Common Mistakes to Avoid [00:42:12]*
Tom Erb highlights common mistakes to avoid, key factors to consider, and other influences to help succeed in the staffing industry.

*Assessing Your Current Position [00:42:12]*
It is crucial to consistently assess where you are today and if you are on target to be where you need to be in the future amidst economic changes.

*New Mini-Series Announcement [00:42:12]*
Curate is dropping a new mini-series called FDE Express, exploring specific topics related to growth blockers around people, processes, and technologies in a quick and concise format.

FDE Express | Why Sourcing is Slowing Down Your Teams

Crelate — Thu, 04 May 2023 04:16:00 -0700

In this episode of FDE Express, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, shares insights on how staffing and recruiting businesses get bogged down in sourcing, and what they can do to fix it.

In this episode, you'll learn:

Why going outside your system is the biggest slow down for sourcing
The importance of building a strong recruitment process for sourcing
The three main reasons your teams aren't using your ATS effectively when it comes to sourcing talent
Tips to avoid the most common sourcing pitfalls

Workshop | Get Off the KPI Hamster Wheel: Why Your Metrics are Keeping Your Recruiting and Staffing Business From Growing

Crelate — Thu, 27 Apr 2023 04:30:00 -0700

On today's episode, we explore the love-hate relationship that leaders in the talent industry have with KPIs. In this episode, you'll learn:

How to evaluate if your ATS and CRM workflows are giving you the metrics you need to grow versus the metrics you think you want
What a shadow process is and how to evaluate if you have any
How tracking metrics through your workflows and measuring the KPIs that matter can help you obtain the true qualitative information you need to evaluate success
Why just measuring something because it's easy isn't showing you the whole picture of your business
How to break down and develop processes, implement good change management, hold teams accountable to ratios and new metrics that matter to increase cash-in and scale your business

Bonus | Executive Forum Insights, Tech Bloat, and AI

Crelate — Thu, 13 Apr 2023 05:00:00 -0700

In this episode of The Full Desk Experience, the topic is innovation in the talent industry. Along with Tom Hunley, Sr. Product Marketing Manager, and Sarah Gossin, Director of Product, Kortney Harmon discusses foundational processes and technologies, the transformation of the industry through technology, and the role of marketing in recruitment.

Listeners will learn:

The importance of focusing on foundational processes and technologies in the staffing industry
How recruiters can work around rigid platforms using technology
The potential of ChatGPT and other AI tools in helping recruiters scale and work more efficiently
The significance of maintaining human connections in the talent industry and not relying solely on technology

Industry Spotlight | Holly Cohoon - Founder & Managing Partner, Regents Consulting - Driving Growth and Success through Strategic Technology Adoption

Crelate — Mon, 03 Apr 2023 04:00:00 -0700

In this episode, we chat with Holly Cohoon, Founder and Managing Partner of Regents Consulting, about digital transformation and technology integration in the staffing and recruiting industry.

Holly brings over 20 years of experience in staffing and professional services, with certifications as a PMP, Salesforce Administrator, and PHR. In this episode, Holly shares:

Her expertise in project management and technology adoption, emphasizing the importance of a well-defined process and purpose-built solutions
Common mistakes companies make when integrating technology solutions and provides advice on selecting the most important factors when choosing technology solutions
Her thoughts on the future of AI and automation in the staffing industry and how to measure the success of technology implementation projects
Why choosing the right technology solution as a foundation is essential to ensure long-term success

Industry Spotlight | Joel Lalgee, Hirewell - Branding Your Firm for Success

Crelate — Thu, 09 Mar 2023 03:00:00 -0800

Join Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, as she talks to Joel Lalgee, Business Development Consultant at Hirewell, about branding and social media best practices for talent organizations. In this episode of Industry Spotlight, you'll gain valuable insights on:

Staying up-to-date with the latest industry trends
Overcoming challenges with hiring managers
Balancing the needs of candidates and clients
Leveraging social media for business development

Joel emphasizes the importance of humanizing the industry and balancing best practices with personal branding on social media. You'll also learn about common social media mistakes and the challenge of tracking metrics. Tune in to take your talent game to the next level!

Workshop | Redeployment Strategies to Increase Revenues for Your Talent Business with Sarah Gossin

Crelate — Thu, 23 Feb 2023 03:07:00 -0800

Kortney Harmon sits down with Sarah Gossin, Director of Product at Crelate, to share their expertise on redeployment strategies for staffing businesses.

Despite the benefits of redeployment, many firms struggle with retention and redeployment due to lack of time, resources, or effective tools. Kortney and Sarah provide valuable insights to help businesses build a successful redeployment strategy.

In this episode, you'll learn:

the importance of measuring and setting goals for your redeployment strategy
how implementing effective workflows with technology is key to a successful redeployment strategy
other tips to improve or create a redeployment program for your firm

Please click here to download the Redeployment Strategy Checklist to put into practice with your firm today.

Industry Spotlight | Lauren Jones - CEO and Founder of Leap Consulting - The Magic of Digital Transformation in Staffing and Recruiting

Crelate — Thu, 09 Feb 2023 07:30:00 -0800

Lauren Jones, CEO and Founder of Leap Consulting and Co-Host of You Own the Experience podcast, joins Kortney Harmon to discuss her expertise as a tech stack expert, business operations guru, and industry trailblazer. In this episode, Lauren and Kortney talk about:

Emphasizing the mindful use of technology in the talent industry
How Lauren helps businesses align their future aspirations with technology
The importance of establishing a well-defined process before implementing technology
Lauren speaks about her experience advocating for and elevating women in business
How to stay ahead in the staffing industry through continuously embracing digital transformation and selecting purpose-built solutions for your tech stack

To purchase Lauren's book, please click here.

Workshop | Tips for Successful Change Management in Your Talent Business

Crelate — Thu, 02 Feb 2023 02:00:00 -0800

This episode of The Full Desk Experience focuses on strategies for effectively managing change within an organization to enhance the success rate of teams.

Change management is essential for organizations to keep up with the constantly evolving talent industry, with 79.7% of organizations needing to adapt their business every 2-5 years.
Factors that can trigger change within a talent business include market changes, technological advancements, mergers and acquisitions, regulatory changes, organizational growth, and an increase in remote work.
Implementing change management can help teams navigate these challenges and remain successful in the long-term.
Change can be hard for individuals, teams, and organizations. The host shares their own struggles with implementing change and how change management processes can fail.
Kortney discusses strategies for successful change management and how technology can support new and changing processes.
Ask Me Anything (AMA) session

Industry Spotlight | Jen Meyer - SVP and GM at Govig - Driving process and creating growth through data

Crelate — Thu, 12 Jan 2023 05:30:00 -0800

In this episode of The Full Desk Experience's Industry Spotlight, Kortney Harmon talks with Jennifer Meyer, Senior Vice President and General Manager at Govig & Associates. Jen has over 25 years of experience in Executive Search and has led teams to success. Her accolades include being the youngest woman franchise owner at MRI and having the record for most cumulative billings.

In this episode, you’ll learn:

· The operational and foundational aspects of staffing and recruiting that drive success

· The importance of having a well-defined process and accountability to provide a comprehensive view of the business and to adapt to changing market conditions

· Why it’s important to choose a platform and point solution to build your overall tech stack around

· Jen’s experience in opening her own franchise, advice for aspiring leaders in the field and her overall leadership style

· The keys to success in the shifting landscape of executive search

Industry Spotlight | Maurice Fuller - Founder, StaffingTec - Staffing & Recruitment Technology Trends

Crelate — Thu, 15 Dec 2022 06:04:00 -0800

This inaugural episode features Maurice Fuller, CEO of StaffingTec. In this episode, you'll learn:

The importance of having a strong foundation prior to tech implementation
Future staffing and recruiting trends and technologies to keep an eye on
Tips for getting the most out of your technologies

For the future trends flyer talked about in the episode, please click here.

Workshop | Networking is a Compound Effort: Social Selling to Increase Revenue for Your Talent Business

Crelate — Thu, 08 Dec 2022 13:36:02 -0800

In this episode, you'll learn:

Inbound vs Outbound sales strategies for talent businesses
Social Selling Basics for Talent Sales Teams
The Foundation: The Profile of a Talent Sales Associates
The Audience: Your Network
The Interaction: The Approach of a Talent Sales Professional
The Message: Content from Staffing and Recruiting Account Executives

To download the Social Selling eBook, please click here.

To purchase the book, "Think. Say. Do." by Ron Tite, please visit click here.

Workshop | Build Trust and Open Doors: The Multi-Channel Touch Plan Strategy for Your Sales Team

Crelate — Tue, 22 Nov 2022 09:19:11 -0800

In this episode, you'll learn:

The importance of having a communicated and written new-client sales process for your teams
Where your teams might be falling short in this process
An immediately actionable multi-channel touch plan strategy your sales team can use to gain new clients
How technology can come alongside your teams in this process
Using social media in new and unique ways to engage with contacts
Ask Me Anything session

To download the Multi-Channel Touch Plan Strategy eBook referenced in the show, please click here.

Workshop | Key Accounts Drive 33% of Sales Revenue: Developing your Talent Business's KA Strategy

Crelate — Thu, 10 Nov 2022 06:30:00 -0800

Main Topics

Why Key Accounts matter for your business and revenue
5 strategies to develop and nurture Key Accounts
The common mistakes to avoid with Key Accounts

Additional Resources

Stats on Key Accounts: https://blog.hubspot.com/sales/key-account-management

Mail Bag: The Importance of the Human Element in Staffing and Recruiting

Crelate — Thu, 27 Oct 2022 07:00:00 -0700

In this "Ask Me Anything" only episode, you'll learn:

How to stand out to attract the top talent
Learning and development tips for your team
Employee retention in today's market
Avoiding no shows
AI, Automations, and the importance of the human element in staffing and recruiting

If you enjoyed this episode, please subscribe and rate! To submit your questions for the next Mail Bag episode, please email us at fulldesk@crelate.com.

AI Shouldn’t Be Your Silver Bullet: What Talent Businesses Need To Consider When Evaluating Technology with Chris Hesson

Crelate — Thu, 20 Oct 2022 07:00:00 -0700

Artificial Intelligence for talent businesses is a hot trend right now. But, what is behind this buzzword, and what does it actually mean? In this episode of The Full Desk Experience, Kortney Harmon unpacks AI with Chris Hesson, Manager of Professional Service at Crelate. Listen in to learn about how AI might not be the silver bullet after all.

Main Topics:

AI vs Automation – the differences between artificial intelligence and automated sequences
How AI and Automations can augment processes and help (not replace) your teams
The failures and future of AI in recruiting and staffing
AMA – 34:00

Workshop | Don't Put The Used Mini Vans Up Front - How to Use Passive Talent to Increase Sales in Staffing and Recruiting

Crelate — Thu, 06 Oct 2022 07:00:00 -0700

Businesses in the talent industry have been booming the past few years. The Great Resignation meant that finding talent was easy, as many left their jobs before even having anything lined up. This, in turn, made jobs to fill aplenty, and the combination has made for a very busy 24 months. Engaging with passive candidates probably hasn’t been at the forefront of your recruiting team’s minds.

In this podcast, you’ll learn:
The top 5 reasons your sales team isn’t successful using passive talent as a sales strategy
How to use your Most Placeable Candidate (MPC) to show your value
How to teach your sales team to effectively close the call
Going Beyond Small Talk eBook (Click here to download)

As the economy changes, passive talent strategy is becoming increasingly important. This strategy can be used more than just for filling your talent pool. Using passive talent as a sales tool will also help increase your value, and your revenue.

Workshop | Nurturing Your Passive Talent Pool for the Future

Crelate — Thu, 22 Sep 2022 08:26:00 -0700

Do you have the talent in your pipeline today that adds value to your business and clients beyond what they can find themselves? In this episode, Kortney talks about the common mistakes you and your team might be making with passive talent and gives you several recommendations of how to turn that talent into pipeline.

3:35 - Passive vs Active Talent
11:32 - Going beyond social media to find passive talent
14:27 - Top 10 things you're getting wrong when recruiting passive talent
27:36 - Ask Me Anything

Workshop | Capitalizing on a Shifting Market in the Staffing and Recruiting Industry with Chris Hesson

Crelate — Thu, 15 Sep 2022 07:00:00 -0700

In this episode of The Full Desk Experience, Kortney Harmon speaks with Chriss Hesson, Senior Product Consultant in Crelate’s Professional Services Department about how to proactively switch gears in a shifting market or possible recession. From looking at the metrics to evaluating your solutions, Kortney and Chris give you actionable takeaways to ensure success through a downward market trend.

1:15 – Chris Hesson introduction and background
3:42 – Are we in a recession and what does that mean for your business?
7:30 – Marketing both sides of the desk proactively
10:25 – Looking at numbers and metrics to diagnose any issues
13:20 – Don’t get stuck in your solution
15:47 – Do you own your process and provide training on it?
18:30 – Proactive solutions to move you through a shifting market successfully
25:19 – New approaches and solutions
31:21 – MPC’ing isn’t dead
36:55 – Ask Me Anything

If you enjoyed this episode, please leave a rating and subscribe to the show!

Workshop | Quiet Quitting vs Intentional Leadership - Pulse Check

Crelate — Thu, 08 Sep 2022 08:14:15 -0700

Show notes/Timestamped Sections:

2:02 - What is quiet quitting?
4:25 - The 4 main causes of quiet quitting
10:06 - How leaders can address quiet quitting
18:07 - Ways to show employee appreciation
23:00 - Setting up career paths for your employees
28:07 - Ask Me Anything

Workshop | Is it training or is it process? The secret to your team's success.

Crelate — Thu, 01 Sep 2022 14:13:21 -0700

Kortney Harmon highlights how training may not be the root cause of errors or poor performance in your office. By first taking a look at the preferred, written, and outlined processes for your office, you can take a holistic approach to your training program.

Episode highlights:
5:04 - Setting your team up for success
10:00 - Begin your process with the foundational building blocks
15:56 - Methodology and technology
23:38 - Ask me anything

Listen at Spotify, Google Podcasts, Amazon Music, Audible or wherever you listen to podcasts.

The Full Desk Experience - Teaser

Crelate — Thu, 01 Sep 2022 13:53:49 -0700

The Full Desk Experience is a bi-weekly live events series turned podcast hosted by Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate. From strategy to tactics, The Full Desk Experience is your opportunity for live Q&A with a deeply knowledgeable staffing & recruiting consultant, to hear what the most successful firms are getting right, and to walk away with actionable guidance to drive the success of your business.