Transistor (https://transistor.fm) https://feeds.transistor.fm/the-culture-blueprint The Guide to the High Performance Workplace. Read by the author, Robert Richman, Zappos Culture Strategist. © 2025 Robert Richman 01bbbcdd-7404-5ddd-84c1-36397231404b no en Wed, 23 Jul 2025 07:36:18 -0700 Tue, 02 Dec 2025 14:28:17 -0800 http://www.robertrichman.com https://img.transistor.fm/2N92xyThDZwN-7v7LU2lrYLh-K926Qi9KaUnoBMm5fs/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzE5Nzk3LzE2MTY3/NzQ2NDYtYXJ0d29y/ay5qcGc.jpg http://www.robertrichman.com serial Robert Richman The Guide to the High Performance Workplace. Read by the author, Robert Richman, Zappos Culture Strategist. The Guide to the High Performance Workplace. culture, zappos, company culture, corporate culture, teams, high performance, customer service Robert Richman No No 1 1 Intro (A key lesson) full d44c830f-27e5-4a1c-9c7d-e1f0b311782e https://share.transistor.fm/s/0b3120f1 Fri, 26 Mar 2021 09:05:29 -0700 Robert Richman Robert Richman 1846 culture, zappos, company culture, corporate culture, teams, high performance, customer service No 2 2 Chapter 1 - Culture Architecture 101 full 2fc4d43e-19a7-46c9-a15b-746b32d112f2 https://share.transistor.fm/s/f076d189 Fri, 26 Mar 2021 09:07:09 -0700 Robert Richman Robert Richman 1917 culture, zappos, company culture, corporate culture, teams, high performance, customer service No 3 3 Chapter 2 - Lay the Foundation full 2458c715-7680-48ca-a5a3-f672b61d6f5e https://share.transistor.fm/s/af2ec0e1 Fri, 26 Mar 2021 09:08:21 -0700 Robert Richman Robert Richman 2141 culture, zappos, company culture, corporate culture, teams, high performance, customer service No 4 4 Chapter 3 - Design the Blueprint full 8eae7a40-d922-48ec-9b42-da7723dbad48 https://share.transistor.fm/s/ea9d0378 Fri, 26 Mar 2021 09:08:40 -0700 Robert Richman Robert Richman 4632 culture, zappos, company culture, corporate culture, teams, high performance, customer service No 5 5 Chapter 4 - Implementation full 287bae26-18a6-4cf7-9ec6-32200dd27230 https://share.transistor.fm/s/ddf0a6f8 Fri, 26 Mar 2021 09:11:03 -0700 Robert Richman Robert Richman 1598 culture, zappos, company culture, corporate culture, teams, high performance, customer service No 6 6 Chapter 5 - The Culture Toolkit full a7f35a40-1c26-4afc-8c2c-b8b6992eb331 https://share.transistor.fm/s/9a037be0 Fri, 26 Mar 2021 09:11:39 -0700 Robert Richman Robert Richman 1193 culture, zappos, company culture, corporate culture, teams, high performance, customer service No 7 7 Chapter 6 - Know How You Serve full 2a819138-f9db-4e2c-ac86-9869df353917 https://share.transistor.fm/s/5d175e78 Fri, 26 Mar 2021 09:12:04 -0700 Robert Richman Robert Richman 827 culture, zappos, company culture, corporate culture, teams, high performance, customer service No 8 8 Chapter 7 - Assemble Your Team full fccb7f7f-7214-4790-aacc-a868f6dfe75d https://share.transistor.fm/s/26635c39 Fri, 26 Mar 2021 09:12:42 -0700 Robert Richman Robert Richman 973 culture, zappos, company culture, corporate culture, teams, high performance, customer service No 9 9 Chapter 8 - Teamwork full 71097f42-26cf-4bfe-a3ae-9e15e9170931 https://share.transistor.fm/s/fef952f8 Fri, 26 Mar 2021 09:13:39 -0700 Robert Richman Robert Richman 1609 culture, zappos, company culture, corporate culture, teams, high performance, customer service No 10 10 Chapter 9 - Troubleshooting full 0eaed64d-2f7a-451e-ad0e-bc4266449128 https://share.transistor.fm/s/b5ebccb4 Fri, 26 Mar 2021 09:14:19 -0700 Robert Richman Robert Richman 1350 culture, zappos, company culture, corporate culture, teams, high performance, customer service No