The Business of Care Transistor (https://transistor.fm) https://feeds.transistor.fm/the-business-of-care The Business of Care is a podcast for people working at the intersection of technology, quality and leadership in health and social care. Hosted by Marie Page, Head of Marketing at CareLineLive (an all-in-one home care management software platform trusted by over 700 homecare providers across the UK and Australia) each episode brings together experts, innovators and practitioners to explore what it really takes to deliver outstanding care. We get into the data, the tools, the thinking and the decisions that shape how care is delivered on the ground. This isn't a podcast about software. It's a podcast about the people and ideas that make care work - and the technology that, when it's done right, quietly supports them. Episodes explore quality benchmarking, AI in care, leadership under pressure, commissioning, workforce, and what the best care organisations are doing differently. Whether you're running a homecare service, working in an integrated care system, or building the tools that power care delivery - this is your show. About CareLineLive CareLineLive is an all-in-one home care management software platform trusted by over 700 homecare agencies and domiciliary care providers across the UK and Australia. CareLineLive brings together three fully integrated platforms - a management platform for rostering, scheduling, invoicing, payroll and real-time call monitoring; a carer companion app that gives care workers the information they need to deliver person-centred care; and a Care Circle portal that provides families and friends with real-time visibility of visits, notes and medication. The software also includes MOA Benchmarking, supporting providers in the UK to improve, maintain and evidence their CQC and Care Inspectorate Wales ratings. MOA originates from Australia where it serves more than half of care homes there. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records, building software that gives carers more time to care. The Business of Care podcast is where that same commitment plays out in conversation, bringing together the experts and innovators shaping what outstanding care looks like in practice. (c)CareLineLive 2cd88bf8-ee8d-5f71-9acd-36106968ca63 yes en Tue, 15 Sep 2026 13:34:40 +0100 Tue, 15 Sep 2026 13:35:05 +0100 https://carelinelive.com/ https://img.transistorcdn.com/aEoz-gdD_pnKUKXh69ZCZ1lsnO2xPUPvccGFo36gIb4/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS83YmU0/ZjJkNGVkYjZiMTlh/YjllY2Q2ZThiMTY1/M2VjMS5qcGc.jpg The Business of Care https://carelinelive.com/ episodic CareLineLive The Business of Care is a podcast for people working at the intersection of technology, quality and leadership in health and social care. Hosted by Marie Page, Head of Marketing at CareLineLive (an all-in-one home care management software platform trusted by over 700 homecare providers across the UK and Australia) each episode brings together experts, innovators and practitioners to explore what it really takes to deliver outstanding care. We get into the data, the tools, the thinking and the decisions that shape how care is delivered on the ground. This isn't a podcast about software. It's a podcast about the people and ideas that make care work - and the technology that, when it's done right, quietly supports them. Episodes explore quality benchmarking, AI in care, leadership under pressure, commissioning, workforce, and what the best care organisations are doing differently. Whether you're running a homecare service, working in an integrated care system, or building the tools that power care delivery - this is your show. About CareLineLive CareLineLive is an all-in-one home care management software platform trusted by over 700 homecare agencies and domiciliary care providers across the UK and Australia. CareLineLive brings together three fully integrated platforms - a management platform for rostering, scheduling, invoicing, payroll and real-time call monitoring; a carer companion app that gives care workers the information they need to deliver person-centred care; and a Care Circle portal that provides families and friends with real-time visibility of visits, notes and medication. The software also includes MOA Benchmarking, supporting providers in the UK to improve, maintain and evidence their CQC and Care Inspectorate Wales ratings. MOA originates from Australia where it serves more than half of care homes there. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records, building software that gives carers more time to care. The Business of Care podcast is where that same commitment plays out in conversation, bringing together the experts and innovators shaping what outstanding care looks like in practice. The Business of Care is a podcast for people working at the intersection of technology, quality and leadership in health and social care. Homecare, home care, domiciliary care, health tech, home care software, homecare software, management software CareLineLive No No Episode 3 - Leadership, innovation and what's next for MOA 3 3 Episode 3 - Leadership, innovation and what's next for MOA full b3e111bd-1471-40f1-a65d-9dea7475a3f0 https://share.transistor.fm/s/b295f3eb In this episode, Lahn Straney reflects on the lessons learned building MOA from a small auditing tool into a platform used by more than half of Australian aged care homes - entirely through word of mouth, without a sales team. He talks about what's next in MOA's innovation pipeline, including dynamic CX surveying that adapts to each person's care journey, AI phone agents for resident feedback, and why he believes the traditional audit - as we currently know it - may eventually become obsolete. Lahn also shares what he'd prioritise if he were running a care service today. His answer isn't compliance, and it isn't growth. It's culture.

About Associate Professor Lahn Straney
Associate Professor Lahn Straney is an epidemiologist and Chief Scientific Officer at Evaran, leading the development of data and analytics across MOA Benchmarking, CareLineLive and eCase (Health Metrics). His work centres on the design of quality indicators, risk adjustment and real-time approaches to monitoring variation and risk in care settings - with a focus on moving beyond retrospective reporting towards genuinely responsive decision-support tools. He currently holds adjunct academic appointments at Monash University and the University of Leeds, and has co-authored over 80 peer-reviewed publications.

About MOA Benchmarking
MOA Benchmarking is a quality improvement platform built for adult social care providers across care homes, domiciliary care and supported living. Its modules cover audits, surveys, quality indicators, continuous improvement planning, incident management and feedback - replacing fragmented compliance tools with integrated, real-time insight aligned to CQC and CIW standards. Now part of the Evaran group alongside CareLineLive and Health Metrics. 

moabenchmarking.co.uk

  • (00:00) - — Introduction
  • (00:26) - — Biggest leadership lesson building MOA
  • (03:07) - — When did MOA start really making a difference?
  • (04:09) - — Compliance, growth or culture — what to prioritise
  • (06:50) - — Where is MOA heading next — the innovation pipeline
  • (07:52) - — Dynamic scheduling of auditing tools
  • (08:13) - — AI phone agents for resident surveys
  • (09:21) - — How surveys currently work
  • (10:21) - — The bias problem with carer-facilitated surveys
  • (11:03) - — How AI agents could transform survey collection
  • (11:44) - — Evidence AI demonstrates more empathy in clinical settings
  • (12:25) - — Why traditional auditing will become obsolete
  • (13:03) - — Close
]]> In this episode, Lahn Straney reflects on the lessons learned building MOA from a small auditing tool into a platform used by more than half of Australian aged care homes - entirely through word of mouth, without a sales team. He talks about what's next in MOA's innovation pipeline, including dynamic CX surveying that adapts to each person's care journey, AI phone agents for resident feedback, and why he believes the traditional audit - as we currently know it - may eventually become obsolete. Lahn also shares what he'd prioritise if he were running a care service today. His answer isn't compliance, and it isn't growth. It's culture.

About Associate Professor Lahn Straney
Associate Professor Lahn Straney is an epidemiologist and Chief Scientific Officer at Evaran, leading the development of data and analytics across MOA Benchmarking, CareLineLive and eCase (Health Metrics). His work centres on the design of quality indicators, risk adjustment and real-time approaches to monitoring variation and risk in care settings - with a focus on moving beyond retrospective reporting towards genuinely responsive decision-support tools. He currently holds adjunct academic appointments at Monash University and the University of Leeds, and has co-authored over 80 peer-reviewed publications.

About MOA Benchmarking
MOA Benchmarking is a quality improvement platform built for adult social care providers across care homes, domiciliary care and supported living. Its modules cover audits, surveys, quality indicators, continuous improvement planning, incident management and feedback - replacing fragmented compliance tools with integrated, real-time insight aligned to CQC and CIW standards. Now part of the Evaran group alongside CareLineLive and Health Metrics. 

moabenchmarking.co.uk

  • (00:00) - — Introduction
  • (00:26) - — Biggest leadership lesson building MOA
  • (03:07) - — When did MOA start really making a difference?
  • (04:09) - — Compliance, growth or culture — what to prioritise
  • (06:50) - — Where is MOA heading next — the innovation pipeline
  • (07:52) - — Dynamic scheduling of auditing tools
  • (08:13) - — AI phone agents for resident surveys
  • (09:21) - — How surveys currently work
  • (10:21) - — The bias problem with carer-facilitated surveys
  • (11:03) - — How AI agents could transform survey collection
  • (11:44) - — Evidence AI demonstrates more empathy in clinical settings
  • (12:25) - — Why traditional auditing will become obsolete
  • (13:03) - — Close
]]> Mon, 07 Sep 2026 11:54:55 +0100 CareLineLive CareLineLive 802 In this episode, Lahn Straney reflects on the lessons learned building MOA from a small auditing tool into a platform used by more than half of Australian aged care homes - entirely through word of mouth, without a sales team. He talks about what's next in MOA's innovation pipeline, including dynamic CX surveying that adapts to each person's care journey, AI phone agents for resident feedback, and why he believes the traditional audit - as we currently know it - may eventually become obsolete. Lahn also shares what he'd prioritise if he were running a care service today. His answer isn't compliance, and it isn't growth. It's culture.

About Associate Professor Lahn Straney
Associate Professor Lahn Straney is an epidemiologist and Chief Scientific Officer at Evaran, leading the development of data and analytics across MOA Benchmarking, CareLineLive and eCase (Health Metrics). His work centres on the design of quality indicators, risk adjustment and real-time approaches to monitoring variation and risk in care settings - with a focus on moving beyond retrospective reporting towards genuinely responsive decision-support tools. He currently holds adjunct academic appointments at Monash University and the University of Leeds, and has co-authored over 80 peer-reviewed publications.

About MOA Benchmarking
MOA Benchmarking is a quality improvement platform built for adult social care providers across care homes, domiciliary care and supported living. Its modules cover audits, surveys, quality indicators, continuous improvement planning, incident management and feedback - replacing fragmented compliance tools with integrated, real-time insight aligned to CQC and CIW standards. Now part of the Evaran group alongside CareLineLive and Health Metrics. 

moabenchmarking.co.uk

  • (00:00) - — Introduction
  • (00:26) - — Biggest leadership lesson building MOA
  • (03:07) - — When did MOA start really making a difference?
  • (04:09) - — Compliance, growth or culture — what to prioritise
  • (06:50) - — Where is MOA heading next — the innovation pipeline
  • (07:52) - — Dynamic scheduling of auditing tools
  • (08:13) - — AI phone agents for resident surveys
  • (09:21) - — How surveys currently work
  • (10:21) - — The bias problem with carer-facilitated surveys
  • (11:03) - — How AI agents could transform survey collection
  • (11:44) - — Evidence AI demonstrates more empathy in clinical settings
  • (12:25) - — Why traditional auditing will become obsolete
  • (13:03) - — Close
]]> Homecare, home care, domiciliary care, health tech, home care software, homecare software, management software No Episode 2 - AI, integration and the future of care software 2 2 Episode 2 - AI, integration and the future of care software full 2173fc42-bd15-4023-8b84-29a45f7a82d5 https://share.transistor.fm/s/0919f7d4 As AI dominates the agenda across the care sector, Lahn Straney joins Marie Page to give a grounded, scientific perspective on where it genuinely adds value - and where it doesn't. They discuss the distinction between large language models and more traditional machine learning approaches, and why applying the wrong tool to a problem is costing the sector more than people realise. They explore how Evaran is bringing CareLineLive, MOA Benchmarking and eCase together under one native platform, what that means for data interoperability and care records. They also cover what the AKKR investment has unlocked for the three businesses, and what the shift towards a unified data layer really means for providers trying to understand risk across their client base. Lahn also makes a bold claim: the predictive models Evaran is building are outperforming anything currently in academic literature.

]]> As AI dominates the agenda across the care sector, Lahn Straney joins Marie Page to give a grounded, scientific perspective on where it genuinely adds value - and where it doesn't. They discuss the distinction between large language models and more traditional machine learning approaches, and why applying the wrong tool to a problem is costing the sector more than people realise. They explore how Evaran is bringing CareLineLive, MOA Benchmarking and eCase together under one native platform, what that means for data interoperability and care records. They also cover what the AKKR investment has unlocked for the three businesses, and what the shift towards a unified data layer really means for providers trying to understand risk across their client base. Lahn also makes a bold claim: the predictive models Evaran is building are outperforming anything currently in academic literature.

]]> Tue, 14 Jul 2026 11:22:05 +0100 CareLineLive CareLineLive 1476 As AI dominates the agenda across the care sector, Lahn Straney joins Marie Page to give a grounded, scientific perspective on where it genuinely adds value - and where it doesn't. They discuss the distinction between large language models and more traditional machine learning approaches, and why applying the wrong tool to a problem is costing the sector more than people realise. They explore how Evaran is bringing CareLineLive, MOA Benchmarking and eCase together under one native platform, what that means for data interoperability and care records. They also cover what the AKKR investment has unlocked for the three businesses, and what the shift towards a unified data layer really means for providers trying to understand risk across their client base. Lahn also makes a bold claim: the predictive models Evaran is building are outperforming anything currently in academic literature.

]]> Homecare, home care, domiciliary care, health tech, home care software, homecare software, management software No Episode 1 - Quality, data and the science of care 1 1 Episode 1 - Quality, data and the science of care full c7cad4c8-15cb-421d-bf3c-cd0ce5ec3668 https://share.transistor.fm/s/6ec9740a Marie Page, Head of Marketing at CareLineLive, sits down with Lahn Straney, Chief Scientific Officer at Evaran and MOA Benchmarking, to explore how data science and epidemiology are transforming quality in aged and social care. From the origins of MOA in Australia, now serving over 55% of aged care homes there, to what UK providers can learn from Australia's regulatory reforms, Lahn unpacks the difference between compliance and continuous improvement, the Donabedian framework, and risk adjustment models. He also makes the case that meeting regulatory requirements is only ever the bare minimum - and explains what genuinely high-quality care actually requires beyond the tick-box.

]]> Marie Page, Head of Marketing at CareLineLive, sits down with Lahn Straney, Chief Scientific Officer at Evaran and MOA Benchmarking, to explore how data science and epidemiology are transforming quality in aged and social care. From the origins of MOA in Australia, now serving over 55% of aged care homes there, to what UK providers can learn from Australia's regulatory reforms, Lahn unpacks the difference between compliance and continuous improvement, the Donabedian framework, and risk adjustment models. He also makes the case that meeting regulatory requirements is only ever the bare minimum - and explains what genuinely high-quality care actually requires beyond the tick-box.

]]> Tue, 23 Jun 2026 09:41:04 +0100 CareLineLive CareLineLive 3355 Marie Page, Head of Marketing at CareLineLive, sits down with Lahn Straney, Chief Scientific Officer at Evaran and MOA Benchmarking, to explore how data science and epidemiology are transforming quality in aged and social care. From the origins of MOA in Australia, now serving over 55% of aged care homes there, to what UK providers can learn from Australia's regulatory reforms, Lahn unpacks the difference between compliance and continuous improvement, the Donabedian framework, and risk adjustment models. He also makes the case that meeting regulatory requirements is only ever the bare minimum - and explains what genuinely high-quality care actually requires beyond the tick-box.

]]> Homecare, home care, domiciliary care, health tech, home care software, homecare software, management software No