The Art Of Hospitality

The Art Of Hospitality Meets The Art Of Storytelling (With Neely Khan and Rachel Alday)

The Art Of Hospitality Podcast — Wed, 22 Apr 2026 06:00:00 -0400

We're thrilled to be joined today by Neely Khan and Rachel Alday to talk all things storytelling, marketing to luxury, being chosen vs being found, AI / LLM discoverability, and a LOT more.

Enjoy!

⭐️ Links & Show Notes

Everything Is Changing And It Brought This Exec Out Of Retirement (With John Suzuki)

The Art Of Hospitality Podcast — Wed, 15 Apr 2026 06:00:00 -0400

We're thrilled to welcome John Suzuki - industry LEGEND - to the podcast to talk all things AI, the future, retirement (and then un-retirement), platforms, young professionals interacting with AI and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Operator Series: So, What's Up With Fairly? (With CJ Johnson)

The Art Of Hospitality Podcast — Wed, 08 Apr 2026 06:00:00 -0400

Welcome to the AoH Operator Series! We're excited to peel back the layers on the smartest minds in short term rentals / vacation rentals who are in the weeds leading teams, building businesses and driving amazing results.

We're thrilled to welcome CJ Johnson, Regional Director at Fairly to talk all things about Fairly! We learn how many properties they have (hint: it's already over 1,000 in just over 12~ months), where they are seeing growth, what makes their model unique vs Vacasa/other PMs, how "everyone can win" and a LOT more.

Enjoy!

⭐️ Links & Show Notes

The Future Of What Vacation Rental Management Leadership Looks Like Is Here (With Jack Zoppa)

The Art Of Hospitality Podcast — Wed, 01 Apr 2026 06:00:00 -0400

We're joined by wunderkid Jack Zoppa to talk all things growth, AI, agents as tools to help your team, scaling to hundreds of units in his 20s, the future and a LOT more... you don't want to miss this one.

Enjoy!

⭐️ Links & Show Notes

Operator Series: Learning Business Models And Growth The Right Way (With Doug Truitt)

The Art Of Hospitality Podcast — Wed, 25 Mar 2026 06:00:00 -0400

We are super lucky to have Doug Truitt, Senior Director of Channel Optimization at VTrips, join us for the first episode where we dive into his deep expertise and knowledge spanning the top brands in vacation rentals.

Enjoy!

⭐️ Links & Show Notes

Learning How To Actually Operate Better With AI (With Heather Bayer)

The Art Of Hospitality Podcast — Wed, 18 Mar 2026 06:00:00 -0400

We're thrilled to bring back Heather Bayer again to the podcast to talk all things learning, AI, changes in 2026, "pacing", where we're headed and more.

Enjoy!

⭐️ Links & Show Notes

What Vacation Rental Managers Can Learn From High-End Dining (With Chef Franck)

The Art Of Hospitality Podcast — Wed, 11 Mar 2026 06:00:00 -0400

We welcome Chef Franck (Franck Desplechin) to hear a brand-new perspective on fine dining and how we can apply those foundational elements to the service in the short term vacation rental industry.

Enjoy!

⭐️ Links & Show Notes

What Building A PMS Looks Like In 2026 (With Jim DeVos)

The Art Of Hospitality Podcast — Wed, 04 Mar 2026 06:00:00 -0500

We welcome Jim Devos to the podcast to talk all things building a PMS in 2026, service, where AI fials, live customer feedback and a LOT more.

Enjoy!

⭐️ Links & Show Notes

What Almost All Vacation Rentals & Short Term Rentals Are Getting WRONG (With Scott Eddy)

The Art Of Hospitality Podcast — Wed, 25 Feb 2026 06:00:00 -0500

We welcome Scott Eddy to the show to talk storytelling, hospitality, what hotels get right and Vacation Rentals get WRONG, Instagram, thinking about growth in 2026 and a LOT more...

Enjoy!

⭐️ Links & Show Notes

The Future Of Franchising Is Operations, Brand And Excellence (With Dennis Goedheid & Russ Kraft)

The Art Of Hospitality Podcast — Wed, 18 Feb 2026 06:00:00 -0500

We welcome back Dennis Goedheid from Casiola alongside Russ Kraft to break down the future of why Casiola is expanding, brand, direct vs OTA bookings, results of operational excellence and a LOT more.

Enjoy!

⭐️ Links & Show Notes

The Story Of Exploding Business Growth With A National Property Mangement Brand (With Elliott Caldwell)

The Art Of Hospitality Podcast — Wed, 11 Feb 2026 06:00:00 -0500

In this episode, we chat with Elliott Caldwell, CEO of Rise Collective, one of the fastest-growing vacation rental and real estate brands in the entire US about his opinions on local property management, signing up customers to scale, growth, profitability, tax benefits of short-term rentals and a LOT more. One of most unique interviews ever!

Enjoy!

⭐️ Links & Show Notes

Breaking Down The Current Status Of Regulations In Our Industry (With Dana Lubner)

The Art Of Hospitality Podcast — Wed, 28 Jan 2026 06:00:00 -0500

In this episode, we check-in with Dana Lubner at Rent Responsibly. She's the Director of Community Development and has 8+ years of experience in the STR/Vacation Rental industry at both property management and in her current focus on regulation, community engagement, impact research and a LOT more. We cover a wide range of topics including local vs state groups (which one is better and why), the current state of regulations and Dana's background and wins.

Enjoy!

⭐️ Links & Show Notes

Connecting Local Hosts, Property Managers And The World Is Marketing (With Mark Simpson)

The Art Of Hospitality Podcast — Wed, 21 Jan 2026 06:00:00 -0500

In this episode, we get Mark Simpson himself to join to talk all things Boostly Connect, marketing, 2026 changes, why he says "Soccer" and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Building An OTA That Guests AND Property Managers Will Love (With Alex Alioto)

The Art Of Hospitality Podcast — Wed, 14 Jan 2026 06:00:00 -0500

In this episode, we get Alex Alioto of Whimstay back for a proper full-length recording! We talk building an OTA, algo updates on platforms, trust, guest demand for last-minute stays and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Learning From Two Decades Of Mid-Term Rentals Experience (With Gary Brown)

The Art Of Hospitality Podcast — Wed, 07 Jan 2026 06:00:00 -0500

In this episode, we're joined by Gary Brown of Furnished Quarters to talk mid-term rentals, NYC, regulations, growth, marketing vs product, the guest experience, when to expand into a new market, and a LOT more...

Enjoy!

⭐️ Links & Show Notes

How Do You Make Data Useful For Your Vacation Rental Business (With Adam Norko & Conrad O'Connell)

The Art Of Hospitality Podcast — Wed, 31 Dec 2025 06:00:00 -0500

In this episode, we're solo to catch up again on year-end 2025 trends, data vs "vibes", averages, DARM recapping and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Breaking Down Growth In All The Right Ways, Vibe Coding & More (With JJ King)

The Art Of Hospitality Podcast — Wed, 24 Dec 2025 06:00:00 -0500

We welcome back JJ King on his own dedicated episode to dive into his recent expansion, vibe coding, SAAS platforms, the future of vacation rentals, FL and more!

Enjoy!

⭐️ Links & Show Notes

Talking All Things Revenue, Booms, Local Vs National & More... (With Rena Pacheco-Theard)

The Art Of Hospitality Podcast — Wed, 17 Dec 2025 06:00:00 -0500

In this episode, we're joined by Rena Pacheco-Thea, the CEO & Co-Founder at Boutiq to talk all things revenue, pricing, booms and busts, marketplace dynamics and more...

Enjoy!

⭐️ Links & Show Notes

Taking Control Of Your Career And Mindset For Success (With Michelle Marquis)

The Art Of Hospitality Podcast — Wed, 10 Dec 2025 06:00:00 -0500

In this episode, we're joined (again) by industry legend Michelle Marquis to talk all things leadership, career pivots and her journey, being "bossy" and a LOT more.

Enjoy!

⭐️ Links & Show Notes

Creating Success In Unique Vacation Rental Markets (With Jeremy Udovich)

The Art Of Hospitality Podcast — Wed, 03 Dec 2025 06:00:00 -0500

In this episode, we're joined by Jeremy Udovich to talk about breaking into the vacation rental space from outside of it, being in a "small" market, properties that can make $300k+ per year, growth, leaving a 9-5, the golf industry and how it relates to vacation rentals and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Everything Is Changing: This Expert Explains Why And How You'll Be Impacted (With Brennen Bliss)

The Art Of Hospitality Podcast — Wed, 26 Nov 2025 06:00:00 -0500

In this episode, we break apart the changes happening in marketing, AI, search, brand discovery and a TON more with expert Brennen Bliss.

Enjoy!

⭐️ Links & Show Notes

Sonder Is Dead. What Happened And What's The Future Of Master Leasing? (With Adam Norko and Conrad O'Connell)

The Art Of Hospitality Podcast — Wed, 19 Nov 2025 06:00:00 -0500

In this episode, we're solo to break down the Sonder death, master leasing, shifting tides in our industry, demand going down and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Previewing DARM 2025: The Impact Of Vacation Rental Conferences Right Now (With Amy Hinote)

The Art Of Hospitality Podcast — Wed, 12 Nov 2025 06:00:00 -0500

In this episode, we're joined by Amy Hinote to preview the upcoming DARM (Data and Revenue Management Conference) 2025 conference in Sandestin, Florida. Buy your ticket TODAY to see us there.

Enjoy!

⭐️ Links & Show Notes

What Most Managers And Hosts Miss When Designing Their In-Property Experience (With Rachel Vigil)

The Art Of Hospitality Podcast — Wed, 05 Nov 2025 06:00:00 -0500

In this episode, we break down what many hosts miss when it comes to the in-property experience, how product placement works in vacation/short term rentals, building a business while hosting and a LOT more.

Enjoy!

⭐️ Links & Show Notes

Trust And Brand Building In Today's New AI World (With Jessica Gillingham)

The Art Of Hospitality Podcast — Wed, 29 Oct 2025 06:00:00 -0400

In this episode, we chat about PR, brand, building trust, AI and a LOT more with Jessica Gillingham.

Enjoy!

⭐️ Links & Show Notes

VRMA 2025 In Las Vegas (With JJ King, Alex Alioto, Dennis Goedheid & Jamie Lane)

The Art Of Hospitality Podcast — Wed, 22 Oct 2025 06:00:00 -0400

In this first ever in-person recording, Conrad O'Connell and Adam Norko pack the mics and go to Las Vegas for VRMA 2025! A HUGE thank you to VRMA for hosting us at the conference and allowing us to cover this critical moment in the industry for our events.

We interview four amazing industry experts across OTA, property management and more. Another huge thanks to:

JJ King, Alex Alioto, Dennis Goedheid & Jamie Lane.

For taking time from their VRMA schedule to record with us.

Enjoy!

⭐️ Links & Show Notes

The Direct Booking Movement Is More Important Than You Even Think... (With Humphrey Bowles)

The Art Of Hospitality Podcast — Wed, 15 Oct 2025 06:00:00 -0400

In this episode, we chat about the "digital sharecroppers" commonly known as the OTAs with Humphrey Bowles, the CEO of Truvi.

Enjoy!

⭐️ Links & Show Notes

Bye For Now (With Scott Fasano)

The Art Of Hospitality Podcast — Wed, 08 Oct 2025 06:00:00 -0400

In this episode, we deal with a tough one: we say goodbye to Scott Fasano, our original co-host as part of the trio. Scott shares about his new non-vacation-rental journey and what he's working on now.

It's not goodbye.

It's bye for now, Scott! ♥️

⭐️ Links & Show Notes

Telling The Story Of Real Estate Investments That Make Business Sense (With Zach Arko)

The Art Of Hospitality Podcast — Wed, 01 Oct 2025 06:00:00 -0400

In this episode, we're chatting with Zach Arko from Breezy Vacays to talk investing, areas to consider, buying islands, New Mexico and a LOT more.

Enjoy!

⭐️ Links & Show Notes

Talking Operations To The Next Level As You Scale (With Michael Vialpando)

The Art Of Hospitality Podcast — Wed, 24 Sep 2025 06:00:00 -0400

In this episode, we're chatting with Michael Vialpando of Renjoy to talk all things operations, scaling, growing and headed to the next level in their vacation rental company.

Enjoy!

⭐️ Links & Show Notes

Marketing Approach With The Four Boxes Framework, Airbnb Changes, Guest Trends In 2025 & More (With Conrad O'Connell & Adam Norko)

The Art Of Hospitality Podcast — Wed, 17 Sep 2025 06:00:00 -0400

In this episode, we're solo dolo again to chat all things marketing, Airbnb changes (taking more of your $$), the four box framework for marketing and a LOT more...

Enjoy!

⭐️ Links & Show Notes

What Does The Next OTA Success Story Look Like? (With Paul Buonopane & Jeffrey Manheimer)

The Art Of Hospitality Podcast — Wed, 10 Sep 2025 06:00:00 -0400

In this episode, we're back with two awesome guests from "Stay" (https://staywithstay.com/): Paul Buonopane & Jeffrey Manheimer to talk all things marketplaces, OTA, direct vs control, platforms, growth, marketing and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Learning Through Growth, Exit, And Building Something Brand-New + VRMA 2025 Preview (With Jodi Refosco)

The Art Of Hospitality Podcast — Wed, 03 Sep 2025 06:00:00 -0400

In this episode, we're joined by newly minted "Pioneer" Jodi Refosco of Deep Creek Lake to talk across a wide variety of topics including growing to 500+ units, selling her business, building something new in DCL, previewing VRMA 2025 and a LOT more.

Awesome bonus: use promo code ART100 to save $100 on your VRMA Registration if you purchase before September 5th, 2025. Terms apply. https://www.vrma.org/vegas

Enjoy!

⭐️ Links & Show Notes

Summer 2025 Grab Bag (With Adam Norko & Conrad O'Connell)

The Art Of Hospitality Podcast — Wed, 27 Aug 2025 06:00:00 -0400

In this episode, we're solo dolo to chat on a grab bag of topics: AI, building apps, tech stack, marketing, how Summer 2025 went in the industry and a lot more! Don't worry - guests return next week.

Enjoy!

⭐️ Links & Show Notes

Hands On With Top Performing Properties Is Hard Work (With Erin Lenhardt)

The Art Of Hospitality Podcast — Wed, 20 Aug 2025 06:00:00 -0400

In this episode, we're joined by Erin Lenhardt of The Brighthouse to talk building, market focus, design of winning STRs, guest experience, investing and a LOT more...

Enjoy!

⭐️ Links & Show Notes

This Expert Says Almost Every Vacation Rental Manager Is Doing Design All WRONG (With Mark Lumpkin)

The Art Of Hospitality Podcast — Wed, 13 Aug 2025 06:00:00 -0400

In this episode, we're joined by Mark Lumpkin of STR Cribs to talk all things, design, returns, performance of commodity listings vs designed listings, where most property managers fail, winning on Airbnb, how to get more bookings with design and a LOT more. Buckle up.

Enjoy!

⭐️ Links & Show Notes

What Are Vacation Rental Managers Getting Wrong On Digital Ads? (With Amber Knight)

The Art Of Hospitality Podcast — Wed, 06 Aug 2025 06:00:00 -0400

In this episode, we're joined by Amber Knight from BookingsCloud to talk advertising, marketing teams, budget, AI/ML, targeting and a LOT more!

Enjoy!

⭐️ Links & Show Notes

Editor's note: we had some minor audio issues during recording.

Lessons Learned From Scaling Content Creation Marketing To 80%+ Direct Bookings (With Sarah Stahl)

The Art Of Hospitality Podcast — Wed, 30 Jul 2025 06:00:00 -0400

In this episode, we're joined by Sarah Stahl to talk all about her experience growing a unique stays brand in Alabama, using content creators, generating brand awareness and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Building Teams And Systems: Is This The Way To Actually Scale And Grow? (With Marisa Grover)

The Art Of Hospitality Podcast — Wed, 23 Jul 2025 06:00:00 -0400

In this episode, we're joined by Marisa Grover to talk all things "markets", systems, Airbnb vs direct, working in your own backyard, and a LOT more.

Enjoy!

⭐️ Links & Show Notes

Are You Setup For Success With Your Marketing Efforts?

The Art Of Hospitality Podcast — Wed, 16 Jul 2025 06:00:00 -0400

In this episode, we're solo to talk all things marketing, direct booking fees, investment, margin and even more.

Enjoy!

⭐️ Links & Show Notes

Marketing vs Operations: What Do The Best Vacation Rental Managers Do To Grow? (With Chad Blankenship & Alex Husner)

The Art Of Hospitality Podcast — Wed, 09 Jul 2025 06:00:00 -0400

In this episode, we're joined by Alex Husner AND Chad Blankenship to talk all things growth, marketing vs ops, revenue, pricing, brand building, consulting services for VRMs and a LOT more!

Enjoy!

⭐️ Links & Show Notes

What Operations Software Can Do To Make Your Business Run Better (With Simon Seroussi)

The Art Of Hospitality Podcast — Wed, 02 Jul 2025 06:00:00 -0400

In this episode, we're joined by Simon Seroussi from SuiteOp to talk all things operations, software, PMS vs bolt-on tools, running a PM company, tech, investor software companies and more!

Enjoy!

⭐️ Links & Show Notes

Exploring Digital Advertising From A New Perspective (With Anthony Chiaravallo)

The Art Of Hospitality Podcast — Wed, 25 Jun 2025 06:00:00 -0400

In this episode, we're joined by advertising expert Anthony Chiaravallo of Vallo Media to talk all things paid ads, industry experts, growth, focusing on the right channels, data collection and a LOT more.

Enjoy!

⭐️ Links & Show Notes

Checking Back In On Growth, Working On The Right Projects & "Here Goes Nothin" (With Matt Landau)

The Art Of Hospitality Podcast — Wed, 18 Jun 2025 06:00:00 -0400

In this episode, we're joined (again) to chat again with Matt Landau on his new ventures, Here Goes Nothin, growth, new horizons, focus, investments into people, leadership and a LOT more...

Enjoy!

⭐️ Links & Show Notes

The Top Real Estate Investors NEED Vacation Rental Managers? (With Shawn Moore)

The Art Of Hospitality Podcast — Wed, 11 Jun 2025 06:00:00 -0400

In this episode, we chat with Shawn Moore of Vodessey on picking the right properties, spending on guest experience, and why the top investors love using property managers...

Enjoy!

⭐️ Links & Show Notes

Scaling A Luxury Vacation Rental Management Business The Smart Way (With Caleb Hannon)

The Art Of Hospitality Podcast — Wed, 04 Jun 2025 06:00:00 -0400

In this episode, we chat with North Carolina's very own Caleb Hannon on all things growth, scaling a business, partnerships, AI, local hospitality vs service and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Revisiting Accessible Vacation Rentals & Vrbo's New Features (With Lorraine Woodward)

The Art Of Hospitality Podcast — Wed, 28 May 2025 06:00:00 -0400

In this episode, we bring back Lorraine Woodward to give us an update on all things accessible travel, how the vacation rental industry is embracing accessible properties, how Vrbo is helping and a LOT more!

Enjoy!

⭐️ Links & Show Notes

Breaking Down The Future Of The Franchise Vacation Rental Business Models (With Michelle Marquis & Jessica Singer)

The Art Of Hospitality Podcast — Wed, 21 May 2025 06:00:00 -0400

In this episode, we're joined by industry legend Michelle Marquis and Jessica Singer to talk all things franchise, growth, brand awareness, the future of the industry and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Exiting Digital Marketing To Go All-In On Vacation Rental Growth (With Mike Sebastian)

The Art Of Hospitality Podcast — Wed, 14 May 2025 06:00:00 -0400

In this episode, we're joined by Mike Sebastian who tells us his story on selling his digital marketing agency, investing into Vacation Rentals, moving to better serve guests and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Paving Your Unique Path To Vacation Rental Management Growth (With Ginger Harrelson & Hunter Harrelson)

The Art Of Hospitality Podcast — Wed, 07 May 2025 06:00:00 -0400

In this episode, we're thrilled to have both Ginger Harrelson & Hunter Harrelson to about their unique path to success in Alabama, regulations, OTAs vs "the little guys" and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Building Features That Make A Difference For Vacation Rental Managers & Hosts (With Pierre-Camille Hamana)

The Art Of Hospitality Podcast — Wed, 30 Apr 2025 06:00:00 -0400

In this episode, we're thrilled to be joined again by Pierre-Camille Hamana of Hospitable to talk about product features, new pricing tools, building for Vacation Rental hosts and managers and a LOT more...

Enjoy!

⭐️ Links & Show Notes

The Legacy Of A Local Business Built With Family Values (With Jonathan Fonvielle)

The Art Of Hospitality Podcast — Wed, 23 Apr 2025 06:00:00 -0400

In this episode, we chat with Jonathan Fonvielle from Atlantic Vacation Homes on growth, marketing, brand, a long company and local history and a lot more.

Enjoy!

⭐️ Links & Show Notes

Building The Right Team Through Delegate & Elevating (With Blendi Muriqi)

The Art Of Hospitality Podcast — Wed, 16 Apr 2025 06:00:00 -0400

In this episode, we chat with Blendi Muriqi on building teams, delegation, short-term rental staffing needs, AI vs personal touch and a LOT more.

Enjoy!

⭐️ Links & Show Notes

The Context Behind Unreasonable Hospitality From A Trained Specialist (With Nathan Woods)

The Art Of Hospitality Podcast — Wed, 09 Apr 2025 06:00:00 -0400

In this episode, we chat with Nathan Woods - formerly of Bolt Farm Treehouse and now certified training specialist of "Unreasonable Hospitality" from our favorite author Will Guidara.

Nathan shares his story, journey into short-term rentals and a LOT more.

Enjoy!

⭐️ Links & Show Notes

Going Narrow To Build An Amazing Vacation Rental Business (With Allison Bayley)

The Art Of Hospitality Podcast — Wed, 02 Apr 2025 06:00:00 -0400

In this episode, we chat with Allison Bayley from Bayley Vacation Rentals about all things focus, team management, building a tight geo collection of inventory and a LOT more!

Enjoy!

⭐️ Links & Show Notes

The Host Trio Checks Into Industry News & Changes So Far In 2025

The Art Of Hospitality Podcast — Wed, 26 Mar 2025 06:00:00 -0400

In this episode, we go "guestless" and focus on the news, industry trends and changes happening to our space so far in 2025.

Enjoy!

⭐️ Links & Show Notes

What The New AI Platforms Mean For The VRM Software Space... (With Moran Goldboim)

The Art Of Hospitality Podcast — Wed, 19 Mar 2025 06:00:00 -0400

In this episode, Moran Goldboim of Boom to talk all things AI, tech, platforms, APIs, building true "enterprise" software and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Talking Industry Trends & The State Of Global Vacation Rental Business (With Simon Lehmann)

The Art Of Hospitality Podcast — Wed, 12 Mar 2025 06:00:00 -0400

In this episode, Simon Lehmann joins to chat all things growth, industry trends, his advice to new property managers, international market differences and where things are likely headed into 2025 and beyond.

Enjoy!

⭐️ Links & Show Notes

The Hosting Journey From An Accidental Entry To Full Time Income With Rentals (With Tanya Rooney)

The Art Of Hospitality Podcast — Wed, 05 Mar 2025 06:00:00 -0500

In this episode, Tanya Rooney joins the discussion to explore the concept of "unreasonable hospitality" and how even minor acts can greatly enhance guest experiences. The conversation emphasizes the significance of regularly evaluating business operations.

Rooney shares her personal journey into short-term rentals, along with her preferences regarding property management. The hosts discuss adapting to short-term rentals through experimentation, as well as addressing challenges with hospitality to elevate guest experiences.

The discussion then shifts to the fixation on achieving five-star reviews, and strategies for regaining control from Online Travel Agencies (OTAs) by prioritizing marketing and direct bookings are also covered.

Rooney's preference for managing a smaller, high-quality business leads to a conversation about the challenges of scaling versus maintaining quality. The hosts explore the idea of pursuing passion projects over soulless scaling, and Rooney provides a referral for a future podcast guest.

⭐️ Links & Show Notes

Building A Brand-New Product To Solve A Core Vacation Rental Marketing Issue (With Eli Pritykin)

The Art Of Hospitality Podcast — Wed, 26 Feb 2025 06:00:00 -0500

In this episode, we're joined by Eli Pritykin of Hudson Creative Studio to talk all things product, direct bookings, building solutions, data lakes, and a LOT more...

⭐️ Links & Show Notes

Unlocking Unique Stays: The Future We All Dream Of? (With Ben Wolff)

The Art Of Hospitality Podcast — Wed, 19 Feb 2025 06:00:00 -0500

In this episode, we're joined by Ben Wolff Cofounder of Onera and Oasi on his focus of unique stays, marketing, organic social growth, experience-focused stays and a LOT more...

⭐️ Links & Show Notes

What It's Like To Build PMS Awareness In The Competitive Vacation Rental Marketing (With Jamey King)

The Art Of Hospitality Podcast — Wed, 12 Feb 2025 06:00:00 -0500

In this episode, we're joined by Jamey King from eviivo on PMS growth, awareness in a new market, the history of VRMA, sales, people and a lot more!

⭐️ Links & Show Notes

The Right Idea At The Right Time For The Vacation Rental Industry? (With Michael O'Connell & Ben Coleman)

The Art Of Hospitality Podcast — Wed, 05 Feb 2025 06:00:00 -0500

In this episode, we're joined by Michael O'Connell & Ben Coleman who are on the Founding team of Happy Guest to talk about growth, solutions and a LOT more!

⭐️ Links & Show Notes

What Its Like To Build A Brand-New Solution In The Vacation Rental Industry (With Sasha Lawler)

The Art Of Hospitality Podcast — Wed, 29 Jan 2025 06:00:00 -0500

In this episode, we're joined by Sasha Lawler - CEO of Roam - talking all about her solution for the vacation rental industry.

⭐️ Links & Show Notes

The Truth Of How Funding Works In The Vacation Rental SaaS Industry (With Pierre-Camille Hamana)

The Art Of Hospitality Podcast — Wed, 22 Jan 2025 06:00:00 -0500

In this episode, we're joined by Pierre-Camille Hamana of Hospitable to talk all things funding, growth, rounds, PE vs VC and a lot more!

⭐️ Links & Show Notes

Diving Into The Rapidly Changing Landscape Of Short Term Rentals And Vacation Rentals (With Richard Vaughton)

The Art Of Hospitality Podcast — Wed, 15 Jan 2025 06:00:00 -0500

In this episode, we're joined by Richard Vaughton of YES Consulting on his long career in short-term rentals (vacation rentals) and the changes on the horizon in 2025. Richard shares his current views on focusing (or not focusing) on direct bookings, OTA platforms, pro vs hobby hosts and a LOT more...

⭐️ Links & Show Notes

A Display Of What Top-Notch Hospitality Looks Like (With Rose Tipka)

The Art Of Hospitality Podcast — Wed, 08 Jan 2025 06:00:00 -0500

In this episode, we're joined by Rose Tipka from Your Family's Place on guest, finding a unique market, building, "secret boxes" and more...

Enjoy!

⭐️ Links & Show Notes

Finding The Functional Layer Of AI Tooling For Vacation Rental Growth (With Braeden Flaherty)

The Art Of Hospitality Podcast — Wed, 18 Dec 2024 06:00:00 -0500

In this episode, we're joined by Braeden Flaherty of Aidaptive (again!) to talk all things AI, tooling, what's functional today, growth with tools, conversion rates, "merchandising" and more.

Enjoy!

⭐️ Links & Show Notes

Looking For Growth In Unique Places (With Landon Schlabach)

The Art Of Hospitality Podcast — Wed, 11 Dec 2024 06:00:00 -0500

In this episode, we're joined by Landon Schlabach of BNB Breeze to chat growth, acquiring investors and inventory, taking care of guests, ops and a LOT more...

Enjoy!

⭐️ Links & Show Notes

What Can We Learn From An "Ignored" Industry In Lodging? (With Nathan St Cyr)

The Art Of Hospitality Podcast — Wed, 04 Dec 2024 06:00:00 -0500

In this episode, we're joined by Nathan St Cyr of Howzit Hostels to chat all things hostels, travel, the cost of travel, hospitality and a LOT more...

Enjoy!

⭐️ Links & Show Notes

How Does Marketing Build Success In The Top Vacation Rental Companies? (With Amber Carpenter)

The Art Of Hospitality Podcast — Wed, 27 Nov 2024 06:00:00 -0500

In this episode, we're joined by Amber Carpenter of VTrips to talk all things marketing, CXO, revenue, conversions, merchandising properties and a LOT more.

Enjoy!

⭐️ Links & Show Notes

Is It Possible To Build The Proper Loyalty Program For Unique Stay Hospitality Brands? (With Zach Busekrus)

The Art Of Hospitality Podcast — Wed, 20 Nov 2024 06:00:00 -0500

In this episode, we're joined by Zach Busekrus of Journey to discuss his recent joining of company & sale of StayWatch, loyalty, hospitality, unique stays, credit card points and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Where Do We Go With Vacation Rental Industry Conferences? (With Madison Rifkin, Amy Hinote and Matt Landau)

The Art Of Hospitality Podcast — Wed, 13 Nov 2024 06:00:00 -0500

In this episode, we're joined by an all-star cast - Madison Rifkin, Amy Hinote and Matt Landau - to discuss the future of vacation rental industry events, DARM, looking for the right conference for you and a LOT more...

Enjoy!

⭐️ Links & Show Notes

Why Stories About Our Destinations Matter & How They Can Build A Brand (With Tom Goodwin)

The Art Of Hospitality Podcast — Wed, 06 Nov 2024 06:00:00 -0500

In this episode, we're joined (again) by Tom Goodwin to share the launch of his podcast and upcoming media - For the Love of Gatlinburg Podcast! Tom shares a LOT more than just that however and goes into detail on building a brand, competing with the big guys, connecting with your local community and even more...

Enjoy!

⭐️ Links & Show Notes

Enhancing The Guest Experience By Listening In And Showing Up (With Annie Sloan)

The Art Of Hospitality Podcast — Wed, 30 Oct 2024 06:00:00 -0400

In this episode, we're joined by Annie Sloan of The Host Co. on all things guest experience, upsells, NRR (non rental-revenue), expansion, going from a host to a pro host and a lot more.

Enjoy!

⭐️ Links & Show Notes

Strong Vacation Rental Leadership: Big Vision, Great People, Get Out of the Way (With Clark Twiddy)

The Art Of Hospitality Podcast — Wed, 23 Oct 2024 06:00:00 -0400

In this episode, we're joined by Clark Twiddy from Twiddy & Company to share his thoughts on growth, leadership, balancing guest vs homeowner, being the 'best' in a market and a lot more. You do NOT want to miss this one.

Enjoy!

⭐️ Links & Show Notes

How Much Progress Are We Making On Vacation Rental Safety? (With Justin Ford)

The Art Of Hospitality Podcast — Wed, 16 Oct 2024 06:00:00 -0400

In this episode, we're joined (again) by Justin Ford who is the Director of Short-Term Rental Safety & Certification Programs at Breezeway. Justin gives us an update on what's trending and happening in the world of safety in 2024 and where we need to do better.

Enjoy!

⭐️ Links & Show Notes

How THIS Mindset Makes This Property Management Software Unlike Any Other... (With Paul Waldschmidt)

The Art Of Hospitality Podcast — Wed, 09 Oct 2024 06:00:00 -0400

In this episode, we're joined by Paul Waldschmidt, CEO of Ownerrez. We talk all about the origin of Ownerrez, an engineering mindset, updates, growth, funding in our space and LOT more.

Enjoy!

⭐️ Links & Show Notes

Diving As Deep As We Can Into Vacation Rental Data (With Kenny Bedwell)

The Art Of Hospitality Podcast — Wed, 02 Oct 2024 06:00:00 -0400

In this episode, we're joined by Kenny Bedwell of STR Insights to talk all things data, marketing, ops, finding the right properties and a TON more.

Enjoy!

⭐️ Links & Show Notes

What Does It Mean To Be A 'Professional' Vacation Rental Manager?

The Art Of Hospitality Podcast — Wed, 25 Sep 2024 06:00:00 -0400

In this episode, the trio takes on trying to better define what it means to be a truly "professional" property manager or vacation rental manager.

Enjoy!

⭐️ Links & Show Notes

What Should Your Vacation Rental Business Do To Prevent Harmful Regulation? (With Scott Leggat)

The Art Of Hospitality Podcast — Wed, 18 Sep 2024 06:00:00 -0400

In this episode, we chat with Scott Leggat who is the Director Government Affairs & Advocacy at Inhabit IQ. We dive into regulations, how to build the right local relationships, marketing, Scott's background and more.

Enjoy!

⭐️ Links & Show Notes

How To Build The RIGHT Fundamentals In Your Vacation Rental Business

The Art Of Hospitality Podcast — Wed, 11 Sep 2024 06:00:00 -0400

In this episode, the trio takes on the fundamentals of vacation rental business building and how it applies to building a winning organization.

Enjoy!

⭐️ Links & Show Notes

Diving Into The Data To Build The Ideal Approach To Getting More Bookings (With Jeff Brown)

The Art Of Hospitality Podcast — Wed, 04 Sep 2024 06:00:00 -0400

In this episode, we chat with Jeff Brown of IntelliHost on data, getting more traffic on Airbnb with testing, thumbnails, how to run tests and even more...

Enjoy!

⭐️ Links & Show Notes

Building A Large Vacation Rental Business The Smart Way (With Dustin Abney)

The Art Of Hospitality Podcast — Wed, 28 Aug 2024 06:00:00 -0400

In this episode, we chat with Dustin Abney of Portoro on his stunningly quick growth building his vacation rental mangement company to hundreds of units in just a few short years, trends, PMS platforms, building technology, what the future holds and a lot more.

Enjoy!

⭐️ Links & Show Notes

Welcoming All Travelers With Heart And Hospitality To Grow Your Vacation Rental Business (With Becky Large)

The Art Of Hospitality Podcast — Wed, 21 Aug 2024 06:00:00 -0400

In this episode, we chat with Becky Large of Autism Travel Club on her movement to accept all travelers, why focusing on families with Autism can be not just be more 'welcoming' but also a driver of growth for your business too.

Enjoy!

⭐️ Links & Show Notes

Breaking Into The PMS Space With A Novel Approach (With Wes Smithe)

The Art Of Hospitality Podcast — Wed, 14 Aug 2024 06:00:00 -0400

In this episode, we interview Wes Smithe of Direct Software on what it's really like to build a PMS, his unique takes on where we're heading, how change is creating opportunity for Direct and a lot more...

Enjoy!

⭐️ Links & Show Notes

Dealing With The Changing Landscape Of OTAs With Vrbo (With Tim Rosolio)

The Art Of Hospitality Podcast — Wed, 07 Aug 2024 06:00:00 -0400

In this episode, we interview Tim Rosolio of Vrbo / Expedia Group on all things Vrbo, technology, tech debt, building towards the future, merchadising vacation rentals and a lot more...

Enjoy!

⭐️ Links & Show Notes

Covering Everything That You Need To In Your Vacation Rental Property With The "Proper" Insurance (With Darren Pettyjohn)

The Art Of Hospitality Podcast — Wed, 31 Jul 2024 06:00:00 -0400

In this episode, we interview Darren Pettyjohn from Proper Insurance on why they're the world-class insurance product for vacation rental homeowners, guests and property managers. Darren shares his journey of what's it's like to 'swim away' from the crowd, being the most expensive offering and more.

Enjoy!

⭐️ Links & Show Notes

The Tools You Need To Build More Direct Bookings + Improve Hospitality (With Chris Walker)

The Art Of Hospitality Podcast — Wed, 24 Jul 2024 06:00:00 -0400

In this episode, we interview Chris Walker from Direct Booking Tools about his current approach to building tech that works and delivers the outcome that all PMs and VRMs are looking for. Chris also shares his background and history by getting into and building a vacation rental business in Hilton Head, SC.

Enjoy!

⭐️ Links & Show Notes

Is The Tech Spaghetti Monster Going To Harm Your Vacation Rental Biz? (With Marcus Räder)

The Art Of Hospitality Podcast — Wed, 17 Jul 2024 06:00:00 -0400

In this episode, we interview Marcus Räder from Hostaway about tech, funding, building a winning PMS platform, what scaling means for the STR/Vacation rental industry, his song and a LOT more. You don't want to miss this one.

Enjoy!

⭐️ Links & Show Notes

Designing The Winning Experience From Property Design To Check-In (With Bryndee Barton)

The Art Of Hospitality Podcast — Wed, 10 Jul 2024 06:00:00 -0400

In this episode, we interview Bryndee Barton from Loma Homes on her background in building long-term rentals, then working with her business partners into a brand-new short-term rental angle with designed + themed vacation homes. She breaks down why design and investing into an awesome guest experience is what has lead to the right outcomes for Loma Homes and their investors.

Enjoy!

⭐️ Links & Show Notes

Building The Ideal? Approach To Hospitality (With Tyann Marcink Hammond)

The Art Of Hospitality Podcast — Wed, 03 Jul 2024 06:00:00 -0400

In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Stay. We talk about what touch points are missing from many PMs and hosts workflows, building happy guest experiences and more...

Enjoy!

⭐️ Links & Show Notes

Understanding The Tools & Tech In Your Vacation Rental Business (With Deborah Labi)

The Art Of Hospitality Podcast — Wed, 26 Jun 2024 06:00:00 -0400

In this episode, we interview Deborah Labi of Have You Got / The Techsplained Series on growth, building understanding in the vacation rental space of tech + tools, her new business launching now and a lot more...

Enjoy!

⭐️ Links & Show Notes

Building Our Vacation Rental Businesses The Safe Way (With Eric Thibodeaux)

The Art Of Hospitality Podcast — Wed, 19 Jun 2024 06:00:00 -0400

In this episode, we interview Eric Thibodeaux of Current Tides Vacation Rentals + Safer VRs about building a world-class vacation rental business that takes every stakeholder into account including guests, owners and our community.

Enjoy!

⭐️ Links & Show Notes

Grading The Vacation Rental Industry Today: The Good, The Bad & The Ugly (With Steve Milo & Miriam Ramsey)

The Art Of Hospitality Podcast — Wed, 12 Jun 2024 06:00:00 -0400

In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethics of our industry and a lot more.

Editor's note: we had some minor audio issues with Miriam's file, but it doesn't take away from the great information shared.

Enjoy!

⭐️ Links & Show Notes

Building The True Guest Experience With Service vs Hospitality (With Matthew Loney)

The Art Of Hospitality Podcast — Wed, 05 Jun 2024 06:00:00 -0400

In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more!

Enjoy!

⭐️ Links & Show Notes

Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann)

The Art Of Hospitality Podcast — Wed, 29 May 2024 06:00:00 -0400

In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well.

Enjoy!

⭐️ Links & Show Notes

Going From A To Z In The Vacation Rental Industry (With Kimberly White & Jeff Iloulian)

The Art Of Hospitality Podcast — Wed, 22 May 2024 06:00:00 -0400

In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bottom' and more.

Enjoy!

⭐️ Links & Show Notes

Building A Hospitable + Welcoming Vacation Rental Experience In Québec (With Kerri Gibson)

The Art Of Hospitality Podcast — Wed, 15 May 2024 06:00:00 -0400

In this episode, we interview with Kerri Gibson of Chalets Hygge.

Enjoy!

⭐️ Links & Show Notes

Hitting Reset On The Art Of Hospitality: An Important Update About Where We're Heading

The Art Of Hospitality Podcast — Wed, 08 May 2024 06:00:00 -0400

In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates.

Enjoy!

⭐️ Links & Show Notes

Hospitality Is Life: How To Over-Deliver On Experience On The Small Things (With John Paladino)

The Art Of Hospitality Podcast — Wed, 01 May 2024 06:00:00 -0400

In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings.

Enjoy!

⭐️ Links & Show Notes

Technology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson)

The Art Of Hospitality Podcast — Wed, 24 Apr 2024 06:00:00 -0400

In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more.

Enjoy!

⭐️ Links & Show Notes

If Data Is Gold, Does That Make This Man The "Vacation Rental King Midas"? (With Jamie Lane)

The Art Of Hospitality Podcast — Wed, 17 Apr 2024 06:00:00 -0400

In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more.

Enjoy!

⭐️ Links & Show Notes

The Vacation Rental Industry's Massive Inflection Point Happening Now (With Ashley Ching)

The Art Of Hospitality Podcast — Wed, 03 Apr 2024 06:00:00 -0400

In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorly, scaling and more.

Enjoy!

⭐️ Links & Show Notes

Making Vacation Rentals Even More Accessible To ALL People Is Good Business (With Adam Probolsky & Lorraine Woodward)

The Art Of Hospitality Podcast — Wed, 27 Mar 2024 06:00:00 -0400

In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in the design of a vacation rental due to a physical, cognitive or other condition.

Enjoy!

⭐️ Links & Show Notes