The Agency Playbook Transistor (https://transistor.fm) https://feeds.transistor.fm/the-agency-playbook The Agency Playbook is a podcast for independent insurance agencies looking to grow smarter. In each episode, we sit down with agency owners and operators to uncover the strategies, workflows, and lessons behind successful agencies. No sales pitches or fluff. Just real conversations and practical takeaways from people doing the work every day. 2026 6820750b-26fe-52dc-9b5a-8a7c3e7b23a2 yes en Tue, 30 Jun 2026 08:07:24 -0700 Tue, 30 Jun 2026 08:08:27 -0700 https://sembley.com/the-agency-playbook-podcast https://img.transistorcdn.com/j8XlRcxdn5VnaKDX-m9LD2-T4U-zdxzoKPs0ipDfOGo/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zMTdj/NTMwYTUxNzY5NTZh/ZTFiNjdhYzQyZmVh/NjI0OS5wbmc.jpg The Agency Playbook https://sembley.com/the-agency-playbook-podcast episodic Sembley The Agency Playbook is a podcast for independent insurance agencies looking to grow smarter. In each episode, we sit down with agency owners and operators to uncover the strategies, workflows, and lessons behind successful agencies. No sales pitches or fluff. Just real conversations and practical takeaways from people doing the work every day. The Agency Playbook is a podcast for independent insurance agencies looking to grow smarter. Insurance, Insurance Agency, Independent Insurance Agency, Insurance Broker, Commercial Insurance, Property and Casualty, Insurance Agents, Agency Growth, Agency Management, Insurance Technology Sembley, Inc. No No The Client Experience 3 3 The Client Experience full 4436bff9-2c74-48fc-8441-b4db5656a489 https://share.transistor.fm/s/7c346a93 In this episode of The Agency Playbook, Joe Ems sits down with Patrick McBride to discuss what it really takes to create a client experience that stands out. Patrick brings years of perspective from across the industry, and the conversation explores how the best agencies build trust through consistency, responsiveness, and thoughtful service.

From the first impression to long-term retention, this episode breaks down the systems, mindset, and details that turn good service into a true competitive advantage. If you want to improve retention, strengthen relationships, and create an experience clients actually remember, this episode is packed with practical insights you can put to work in your agency.

]]> In this episode of The Agency Playbook, Joe Ems sits down with Patrick McBride to discuss what it really takes to create a client experience that stands out. Patrick brings years of perspective from across the industry, and the conversation explores how the best agencies build trust through consistency, responsiveness, and thoughtful service.

From the first impression to long-term retention, this episode breaks down the systems, mindset, and details that turn good service into a true competitive advantage. If you want to improve retention, strengthen relationships, and create an experience clients actually remember, this episode is packed with practical insights you can put to work in your agency.

]]> Mon, 29 Jun 2026 14:54:22 -0700 Sembley Sembley 3570 In this episode of The Agency Playbook, Joe Ems sits down with Patrick McBride to discuss what it really takes to create a client experience that stands out. Patrick brings years of perspective from across the industry, and the conversation explores how the best agencies build trust through consistency, responsiveness, and thoughtful service.

From the first impression to long-term retention, this episode breaks down the systems, mindset, and details that turn good service into a true competitive advantage. If you want to improve retention, strengthen relationships, and create an experience clients actually remember, this episode is packed with practical insights you can put to work in your agency.

]]> Insurance, Insurance Agency, Independent Insurance Agency, Insurance Broker, Commercial Insurance, Property and Casualty, Insurance Agents, Agency Growth, Agency Management, Insurance Technology No From Legacy to Leverage - Alex Janes & Dean Bowen 1 1 From Legacy to Leverage - Alex Janes & Dean Bowen full f26ff1ea-6730-4dc8-bae1-a2f63cbb008a https://share.transistor.fm/s/d93a8f1c In Episode 1 of The Agency Playbook, Joe Ems sits down with fellow second-generation insurance professionals Alex Janes and Dean Bowen to discuss how the next generation is reshaping the agency playbook.

]]> In Episode 1 of The Agency Playbook, Joe Ems sits down with fellow second-generation insurance professionals Alex Janes and Dean Bowen to discuss how the next generation is reshaping the agency playbook.

]]> Wed, 10 Jun 2026 06:49:11 -0700 Sembley Sembley 3593 In Episode 1 of The Agency Playbook, Joe Ems sits down with fellow second-generation insurance professionals Alex Janes and Dean Bowen to discuss how the next generation is reshaping the agency playbook.

]]> Insurance, Insurance Agency, Independent Insurance Agency, Insurance Broker, Commercial Insurance, Property and Casualty, Insurance Agents, Agency Growth, Agency Management, Insurance Technology No Owning the Lane - Lightwell's Nick Gore 2 2 Owning the Lane - Lightwell's Nick Gore full 83a924a1-af99-4ade-b8cf-87eabf752dbc https://share.transistor.fm/s/abe85459 In this episode of The Agency Playbook, Joe Ems sits down with Nick Gore of Lightwell Insurance Advisors to discuss the power of niche specialization. Nick shares how Lightwell built a dominant position serving churches and faith-based organizations, why “owning the lane” creates a competitive advantage, and how deep expertise, strong carrier relationships, and a relationship-first approach have fueled the agency’s growth.


If you’re looking to build a stronger niche practice, create more value for clients, and stand out in a crowded market, this episode is packed with practical lessons you can apply to your agency.

]]> In this episode of The Agency Playbook, Joe Ems sits down with Nick Gore of Lightwell Insurance Advisors to discuss the power of niche specialization. Nick shares how Lightwell built a dominant position serving churches and faith-based organizations, why “owning the lane” creates a competitive advantage, and how deep expertise, strong carrier relationships, and a relationship-first approach have fueled the agency’s growth.


If you’re looking to build a stronger niche practice, create more value for clients, and stand out in a crowded market, this episode is packed with practical lessons you can apply to your agency.

]]> Tue, 09 Jun 2026 15:47:33 -0700 Sembley Sembley 2812 In this episode of The Agency Playbook, Joe Ems sits down with Nick Gore of Lightwell Insurance Advisors to discuss the power of niche specialization. Nick shares how Lightwell built a dominant position serving churches and faith-based organizations, why “owning the lane” creates a competitive advantage, and how deep expertise, strong carrier relationships, and a relationship-first approach have fueled the agency’s growth.


If you’re looking to build a stronger niche practice, create more value for clients, and stand out in a crowded market, this episode is packed with practical lessons you can apply to your agency.

]]> Insurance, Insurance Agency, Independent Insurance Agency, Insurance Broker, Commercial Insurance, Property and Casualty, Insurance Agents, Agency Growth, Agency Management, Insurance Technology No