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    <title>Tech IT, Don't Wreck IT</title>
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    <description>The Tech IT, Don't Wreck IT podcast series is an engaging show originally developed as part of the ServiceNow Rise Up Technical Project Manager career journey. Hosted by ServiceNow personalities Marco Osuna, Matt Woods and Dakota Duffy, the podcast features a new ServiceNow topic in each episode, where the hosts interview a subject matter expert (SME). The show has a light-hearted tone but delves into advanced concepts and technical skillsets, making it both informative and entertaining.

The podcast also features interactive elements like Q&amp;A sessions and wrap-up games, making it a dynamic and engaging learning experience. The series is part of the ServiceNow University curriculum and is available on platforms like ServiceNow University (Now Learning).</description>
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    <pubDate>Wed, 09 Apr 2025 08:54:10 -0700</pubDate>
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      <title>Tech IT, Don't Wreck IT</title>
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    <itunes:summary>The Tech IT, Don't Wreck IT podcast series is an engaging show originally developed as part of the ServiceNow Rise Up Technical Project Manager career journey. Hosted by ServiceNow personalities Marco Osuna, Matt Woods and Dakota Duffy, the podcast features a new ServiceNow topic in each episode, where the hosts interview a subject matter expert (SME). The show has a light-hearted tone but delves into advanced concepts and technical skillsets, making it both informative and entertaining.

The podcast also features interactive elements like Q&amp;A sessions and wrap-up games, making it a dynamic and engaging learning experience. The series is part of the ServiceNow University curriculum and is available on platforms like ServiceNow University (Now Learning).</itunes:summary>
    <itunes:subtitle>The Tech IT, Don't Wreck IT podcast series is an engaging show originally developed as part of the ServiceNow Rise Up Technical Project Manager career journey.</itunes:subtitle>
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      <itunes:name>ServiceNow University Radio</itunes:name>
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    <itunes:complete>No</itunes:complete>
    <itunes:explicit>No</itunes:explicit>
    <item>
      <title>Navigating AI and ServiceNow</title>
      <itunes:episode>7</itunes:episode>
      <podcast:episode>7</podcast:episode>
      <itunes:title>Navigating AI and ServiceNow</itunes:title>
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      <link>https://learning.servicenow.com/lxp/en/now-platform/tech-it-don-t-wreck-it-podcast-navigating-ai-and-servicenow?id=learning_course_prev&amp;course_id=6f10b86b47a4a6d4850ec705f16d43c3</link>
      <description>
        <![CDATA[<p>In this episode, Davida Hardy reviews the building blocks of AI as we know it today and dives into ServiceNow Now Assist.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/now-platform/tech-it-don-t-wreck-it-podcast-navigating-ai-and-servicenow?id=learning_course_prev&amp;course_id=6f10b86b47a4a6d4850ec705f16d43c3">here</a>.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>In this episode, Davida Hardy reviews the building blocks of AI as we know it today and dives into ServiceNow Now Assist.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/now-platform/tech-it-don-t-wreck-it-podcast-navigating-ai-and-servicenow?id=learning_course_prev&amp;course_id=6f10b86b47a4a6d4850ec705f16d43c3">here</a>.</p>]]>
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      <pubDate>Wed, 09 Apr 2025 08:53:45 -0700</pubDate>
      <author>ServiceNow University Radio</author>
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      <itunes:author>ServiceNow University Radio</itunes:author>
      <itunes:duration>1518</itunes:duration>
      <itunes:summary>
        <![CDATA[<p>In this episode, Davida Hardy reviews the building blocks of AI as we know it today and dives into ServiceNow Now Assist.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/now-platform/tech-it-don-t-wreck-it-podcast-navigating-ai-and-servicenow?id=learning_course_prev&amp;course_id=6f10b86b47a4a6d4850ec705f16d43c3">here</a>.</p>]]>
      </itunes:summary>
      <itunes:keywords></itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
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    <item>
      <title>Embrace Your Inner Strategic Technical Project Manager</title>
      <itunes:episode>6</itunes:episode>
      <podcast:episode>6</podcast:episode>
      <itunes:title>Embrace Your Inner Strategic Technical Project Manager</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
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      <link>https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=4dcc817297ce6d945b0b7ec11153af3b&amp;child_id=b705adbf970e2594496bb5bfe153af44&amp;spa=1</link>
      <description>
        <![CDATA[<p>In this episode, Amel Chehayeb discusses how to embrace strategy and avoid common pitfalls in strategic thinking.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=4dcc817297ce6d945b0b7ec11153af3b&amp;child_id=b705adbf970e2594496bb5bfe153af44&amp;spa=1">here</a>.</p>]]>
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      <content:encoded>
        <![CDATA[<p>In this episode, Amel Chehayeb discusses how to embrace strategy and avoid common pitfalls in strategic thinking.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=4dcc817297ce6d945b0b7ec11153af3b&amp;child_id=b705adbf970e2594496bb5bfe153af44&amp;spa=1">here</a>.</p>]]>
      </content:encoded>
      <pubDate>Tue, 08 Apr 2025 08:00:00 -0700</pubDate>
      <author>ServiceNow University Radio</author>
      <enclosure url="https://media.transistor.fm/d3be3796/e892898f.mp3" length="39151139" type="audio/mpeg"/>
      <itunes:author>ServiceNow University Radio</itunes:author>
      <itunes:duration>2447</itunes:duration>
      <itunes:summary>
        <![CDATA[<p>In this episode, Amel Chehayeb discusses how to embrace strategy and avoid common pitfalls in strategic thinking.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=4dcc817297ce6d945b0b7ec11153af3b&amp;child_id=b705adbf970e2594496bb5bfe153af44&amp;spa=1">here</a>.</p>]]>
      </itunes:summary>
      <itunes:keywords></itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>Technical Skills vs Power Skills</title>
      <itunes:episode>5</itunes:episode>
      <podcast:episode>5</podcast:episode>
      <itunes:title>Technical Skills vs Power Skills</itunes:title>
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      <link>https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=9bec4d7e878e29d071a687f7dabb355e&amp;child_id=dc3b517797ca2594496bb5bfe153af5e&amp;spa=1</link>
      <description>
        <![CDATA[<p>In this episode, Rob Hood discusses how to differentiate between technical and power skills and how to convey the right content to the right audience.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=9bec4d7e878e29d071a687f7dabb355e&amp;child_id=dc3b517797ca2594496bb5bfe153af5e&amp;spa=1">here</a>.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>In this episode, Rob Hood discusses how to differentiate between technical and power skills and how to convey the right content to the right audience.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=9bec4d7e878e29d071a687f7dabb355e&amp;child_id=dc3b517797ca2594496bb5bfe153af5e&amp;spa=1">here</a>.</p>]]>
      </content:encoded>
      <pubDate>Tue, 08 Apr 2025 07:45:00 -0700</pubDate>
      <author>ServiceNow University Radio</author>
      <enclosure url="https://media.transistor.fm/7d1accd9/41cea061.mp3" length="34426924" type="audio/mpeg"/>
      <itunes:author>ServiceNow University Radio</itunes:author>
      <itunes:duration>2151</itunes:duration>
      <itunes:summary>
        <![CDATA[<p>In this episode, Rob Hood discusses how to differentiate between technical and power skills and how to convey the right content to the right audience.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=9bec4d7e878e29d071a687f7dabb355e&amp;child_id=dc3b517797ca2594496bb5bfe153af5e&amp;spa=1">here</a>.</p>]]>
      </itunes:summary>
      <itunes:keywords></itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>Building Relationships and the Importance of Emotional Intelligence</title>
      <itunes:episode>4</itunes:episode>
      <podcast:episode>4</podcast:episode>
      <itunes:title>Building Relationships and the Importance of Emotional Intelligence</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">978ec684-32dc-415d-962e-81936a92fd64</guid>
      <link>https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=ab8c853687466d50f2f443f7dabb35cf&amp;child_id=cde4f03b8706a5d024e0bb39dabb3579&amp;spa=1</link>
      <description>
        <![CDATA[<p>In this episode, Julie Bolstad shares how to employ emotional intelligence in building effective business relationships.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=ab8c853687466d50f2f443f7dabb35cf&amp;child_id=cde4f03b8706a5d024e0bb39dabb3579&amp;spa=1">here</a>.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>In this episode, Julie Bolstad shares how to employ emotional intelligence in building effective business relationships.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=ab8c853687466d50f2f443f7dabb35cf&amp;child_id=cde4f03b8706a5d024e0bb39dabb3579&amp;spa=1">here</a>.</p>]]>
      </content:encoded>
      <pubDate>Tue, 08 Apr 2025 07:30:00 -0700</pubDate>
      <author>ServiceNow University Radio</author>
      <enclosure url="https://media.transistor.fm/3ef64100/30860e9e.mp3" length="37490600" type="audio/mpeg"/>
      <itunes:author>ServiceNow University Radio</itunes:author>
      <itunes:duration>2343</itunes:duration>
      <itunes:summary>
        <![CDATA[<p>In this episode, Julie Bolstad shares how to employ emotional intelligence in building effective business relationships.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=ab8c853687466d50f2f443f7dabb35cf&amp;child_id=cde4f03b8706a5d024e0bb39dabb3579&amp;spa=1">here</a>.</p>]]>
      </itunes:summary>
      <itunes:keywords></itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>Ask Meaningful Questions</title>
      <itunes:episode>3</itunes:episode>
      <podcast:episode>3</podcast:episode>
      <itunes:title>Ask Meaningful Questions</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">a35b92cf-2203-4c8c-9703-fc03e38f9445</guid>
      <link>https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=355cc53e878e29d071a687f7dabb35bd&amp;child_id=5f6738338746a5d024e0bb39dabb3512&amp;spa=1</link>
      <description>
        <![CDATA[<p>In this episode, Sarai McMahan discusses how to ask questions with the correct intent, tone and avoid common pitfalls.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=355cc53e878e29d071a687f7dabb35bd&amp;child_id=5f6738338746a5d024e0bb39dabb3512&amp;spa=1">here</a>.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>In this episode, Sarai McMahan discusses how to ask questions with the correct intent, tone and avoid common pitfalls.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=355cc53e878e29d071a687f7dabb35bd&amp;child_id=5f6738338746a5d024e0bb39dabb3512&amp;spa=1">here</a>.</p>]]>
      </content:encoded>
      <pubDate>Tue, 08 Apr 2025 07:00:00 -0700</pubDate>
      <author>ServiceNow University Radio</author>
      <enclosure url="https://media.transistor.fm/25a7f0bb/367d99d9.mp3" length="45969277" type="audio/mpeg"/>
      <itunes:author>ServiceNow University Radio</itunes:author>
      <itunes:duration>2873</itunes:duration>
      <itunes:summary>
        <![CDATA[<p>In this episode, Sarai McMahan discusses how to ask questions with the correct intent, tone and avoid common pitfalls.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=355cc53e878e29d071a687f7dabb35bd&amp;child_id=5f6738338746a5d024e0bb39dabb3512&amp;spa=1">here</a>.</p>]]>
      </itunes:summary>
      <itunes:keywords></itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>Deliver the Right Message to the Right Audience</title>
      <itunes:episode>2</itunes:episode>
      <podcast:episode>2</podcast:episode>
      <itunes:title>Deliver the Right Message to the Right Audience</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">5431d237-f8ee-4ee0-83a2-126661c599fc</guid>
      <link>https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=66ac493e87022d54af9f213acebb3546&amp;child_id=bf5859fb978a2594496bb5bfe153af0f&amp;spa=1</link>
      <description>
        <![CDATA[<p>In this episode, Cindy Chou and Veena Vulchi offer insights to effectively deliver and adjust communications on a project.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=66ac493e87022d54af9f213acebb3546&amp;child_id=bf5859fb978a2594496bb5bfe153af0f&amp;spa=1">here</a>.</p><p><br></p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>In this episode, Cindy Chou and Veena Vulchi offer insights to effectively deliver and adjust communications on a project.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=66ac493e87022d54af9f213acebb3546&amp;child_id=bf5859fb978a2594496bb5bfe153af0f&amp;spa=1">here</a>.</p><p><br></p>]]>
      </content:encoded>
      <pubDate>Tue, 08 Apr 2025 06:30:00 -0700</pubDate>
      <author>ServiceNow University Radio</author>
      <enclosure url="https://media.transistor.fm/8e78dbc9/84343d6a.mp3" length="44250234" type="audio/mpeg"/>
      <itunes:author>ServiceNow University Radio</itunes:author>
      <itunes:duration>2765</itunes:duration>
      <itunes:summary>
        <![CDATA[<p>In this episode, Cindy Chou and Veena Vulchi offer insights to effectively deliver and adjust communications on a project.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=66ac493e87022d54af9f213acebb3546&amp;child_id=bf5859fb978a2594496bb5bfe153af0f&amp;spa=1">here</a>.</p><p><br></p>]]>
      </itunes:summary>
      <itunes:keywords></itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>Set Up a Project for Success</title>
      <itunes:episode>1</itunes:episode>
      <podcast:episode>1</podcast:episode>
      <itunes:title>Set Up a Project for Success</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">f6c66858-ef92-4d3d-9f1e-24bd5d2d6e5a</guid>
      <link>https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=b9dc457e87022d54af9f213acebb3566&amp;child_id=02d415bf974a2594496bb5bfe153af2c&amp;spa=1</link>
      <description>
        <![CDATA[<p>Tune in to this episode to hear from experts on a variety of technical project management topics.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=b9dc457e87022d54af9f213acebb3566&amp;child_id=02d415bf974a2594496bb5bfe153af2c&amp;spa=1">here</a>.</p><p><br></p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>Tune in to this episode to hear from experts on a variety of technical project management topics.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=b9dc457e87022d54af9f213acebb3566&amp;child_id=02d415bf974a2594496bb5bfe153af2c&amp;spa=1">here</a>.</p><p><br></p>]]>
      </content:encoded>
      <pubDate>Tue, 08 Apr 2025 06:00:00 -0700</pubDate>
      <author>ServiceNow University Radio</author>
      <enclosure url="https://media.transistor.fm/39500074/7b36e24c.mp3" length="65430612" type="audio/mpeg"/>
      <itunes:author>ServiceNow University Radio</itunes:author>
      <itunes:duration>4090</itunes:duration>
      <itunes:summary>
        <![CDATA[<p>Tune in to this episode to hear from experts on a variety of technical project management topics.</p><p>To watch the full episode with video, check it out <a href="https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&amp;course_id=b9dc457e87022d54af9f213acebb3566&amp;child_id=02d415bf974a2594496bb5bfe153af2c&amp;spa=1">here</a>.</p><p><br></p>]]>
      </itunes:summary>
      <itunes:keywords></itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
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