Symplicity Conversations

How Living Fully Transforms Lives

Catherine Ripley — Tue, 12 May 2026 05:00:00 -0400

In this inspiring episode, Jennifer Feuerstein-DiVita shares her journey of resilience, reinvention, and purpose. From stay-at-home mom to TV host and advocate for older adults, she highlights the importance of community, perseverance, and living fully at every stage of life.

Chapters:
00:00 Introduction to Jennifer Feuerstein-DiVita
02:02 The Importance of Community and Authentic Leadership
04:47 Navigating Career Transitions and Personal Challenges
10:07 Embracing Change and Finding Courage
14:59 The Journey of Writing and Storytelling
20:01 Advocacy and Empowerment for Older Adults
24:12 AARP's Community Presence Across the U.S.
25:05 Understanding AARP Membership and Misconceptions
27:47 Building Supportive Networks for Women Leaders
30:55 Lessons from Inforum: Women Supporting Women
32:30 Navigating Life Changes and Finding Support
36:05 Perseverance Through Life's Challenges
39:41 The Ripple Effect of Inspiration and Growt

Reinvention and Resilience in the Fashion World

Catherine Ripley — Tue, 05 May 2026 05:00:00 -0400

Resilience isn’t just about bouncing back — it’s about redefining yourself with grit and authenticity! Linda Schlesinger shares her inspiring journey from fashion to building a global apparel brand, Skinny Tees, highlighting resilience, innovation, and community support. Discover practical lessons on reinvention, overcoming challenges like tariffs, and the importance of networking and giving back.

Chapters

00:00 Introduction to Linda Schlesinger and Skinny Teas

03:12 The Impact of Edward Lowe Foundation on Entrepreneurship

06:11 Linda's Journey: From Fashion to Skinny Teas

09:01 The Birth of Skinny Teas: A New Beginning

12:04 Growth and Challenges in the Early Days

15:01 Success on QVC and Beyond

17:58 Navigating Tariffs and Business Resilience

21:01 Reflections on Challenges and Personal Growth

24:12 Overcoming Adversity and Building Resilience

27:01 Opportunities for Women in Business

29:55 The Power of Networking and Community

35:58 Giving Back and Making a Difference

41:56 Embracing Change and New Beginnings

Proactively Navigating Cyber Risks

Catherine Ripley — Tue, 28 Apr 2026 05:00:00 -0400

In this episode, cybersecurity expert Patrick Hayes of Third Wave Innovations discusses the importance of cyber insurance, proactive security measures, and how organizations can better understand and mitigate cyber risks. Learn how MDR, employee education, and strategic planning can protect your business in an increasingly connected world.

Chapters

00:00 Introduction to Cybersecurity and Insurance

04:52 Understanding Cyber Insurance

09:47 The Importance of Managed Detection and Response (MDR)

15:10 Navigating Cyber Risk and Insurance Relationships

20:11 Proactive Cybersecurity Strategies

25:06 The Evolving Threat Landscape

29:56 Conclusion and Key Takeaways

Building Successful Partner Ecosystems in Tech

Catherine Ripley — Tue, 21 Apr 2026 05:30:00 -0400

Join us as Maureen O'Connell, a seasoned leader in telecom and technology with Comcast Business, shares her journey, leadership insights, and the evolving landscape of partner ecosystems. Discover how connectivity, technology, and diversity are shaping the future of business and leadership. We'll talk about the evolution of partner ecosystems and go-to-market strategies, the importance of diversity and women in technology, and the impact of technology and connectivity on business transformation

Chapters

00:00 Introduction to Leadership and Technology in Business

01:51 Maureen O'Connell's Journey in Telecom

06:02 Key Leadership Characteristics and Team Dynamics

09:55 Defining Success in Global Sales

13:04 Evolution of Partner Relationships and Go-to-Market Strategies

17:01 Building Strong Technology Partnerships

19:48 The Role of Connectivity in Digital Transformation

22:58 Navigating AI and Security Challenges

25:56 The Future of Business Connectivity Solutions

27:44 The Evolution of Women in Technology

31:06 Empowering Women Through Mentorship

36:20 Overcoming Self-Doubt and Taking Risks

38:08 Continuous Learning and Adaptability in Tech

44:09 Setting Goals and Accountability

48:33 Advice for Graduating Women in Tech

Building a Purpose-Driven Food Business

Catherine Ripley — Tue, 31 Mar 2026 05:00:00 -0400

This episode features Stacy Sloan, chef turned entrepreneur, sharing her journey from childhood food addiction to founding Three Little Birds Granola. Discover how her personal experiences shaped her mission to create allergen-free, nutritious food for schools and communities, and learn valuable insights on building a purpose-driven business, overcoming industry challenges, and leading with authenticity.

Chapters

00:00 The Journey Begins: From Chef to Entrepreneur

10:13 The Impact of Food on Health and Community

18:11 Addressing Food Insecurity and Nutrition

24:29 Scaling the Business: Challenges and Growth

25:25 Navigating Co-Manufacturing Challenges

28:05 The Identity Shift of a Business Leader

30:27 The Importance of Leadership in Business Growth

32:05 Key Relationships and Coaching in Business Development

36:09 Overcoming Imposter Syndrome and Self-Doubt

40:15 Transforming Identity and Limiting Beliefs

45:55 Future Aspirations for Three Little Birds Granola

The Data Readiness Roadmap

Catherine Ripley — Tue, 10 Mar 2026 05:00:00 -0400

In this episode of Symplicity Conversations, host Catherine Ripley and Roberta McCarter of Novus Data Journeys explore the critical importance of AI readiness, focusing on the people, data, and processes involved.

They discuss the innovative Data Readiness as a Service product, the challenges organizations face in AI adoption, and how a people-centric approach can drive successful digital transformation.

Chapters

00:00 Introduction to AI Readiness

02:49 The Importance of People-Centric AI

05:57 Challenges in AI Implementation

08:59 Understanding Data and AI Readiness

12:09 Legal Considerations in AI

15:01 Human-Centered Design in AI

17:51 AI Maturity Spectrum Quiz

21:13 Partnerships for AI Readiness

24:02 Deliverables of AI Readiness as a Service

27:01 Final Thoughts on AI and Data Value

#AIReadiness, #datagovernance, #organizationaltransformation, #AIStrategy, #dataliteracy, #AIsuccess, #datamanagement, #AIimplementation, #leadership, #technologyadoption

Unlocking Lean Revenue Growth

Catherine Ripley — Tue, 03 Mar 2026 05:00:00 -0500

In this episode of Symplicity Conversations, we dive into how lean principles can revolutionize revenue operations, drive efficiency, and foster predictable growth. Jennifer Juergens, CEO of 1 Bold Step, shares practical frameworks, business stories, and mindset shifts essential for leaders aiming for high-impact results.

Chapters
00:00 - Welcome and episode overview
00:46 - The importance of systems and the Gartner lifecycle
01:49 - Jennifer’s career journey and founding of 1 Bold Step
02:37 - Evolving from marketing to revenue growth agency
04:20 - Applying lean thinking to marketing and sales processes
09:00 - Visual management and flow efficiency in revenue operations
11:17 - Lean principles as life and leadership philosophy
13:37 - The Theory of Constraints and identifying bottlenecks
15:02 - Customer-centric flow and waste elimination
16:58 - Importance of prioritization and focus in daily work
17:36 - Applying lean to revenue growth and marketing metrics
20:37 - Visual management tools for revenue bottlenecks
22:51 - Marketing as a revenue driver, not a cost center
26:01 - Addressing growth blockers: bad leads, retention, and platforms
28:15 - Evaluating technology investments pragmatically
30:34 - How to identify meaningful data over noise
34:11 - Building organizational discipline and strategic clarity
37:30 - Leadership mindset shifts for future success
41:04 - The power of discernment and focusing on impactful work
44:40 - Final thoughts on efficiency, clarity, and health of the revenue engine

#technology #marketing #lean #revenue #revenuegrowth

Connection Is a Strategy

Catherine Ripley — Tue, 24 Feb 2026 09:12:16 -0500

In this episode of Symplicity Conversations, Catherine Ripley speaks with Milinda Ysasi, CEO of Grow and president of the Grand Rapids City Commission. They discuss Milinda's career journey, the importance of small businesses in the community, and the role of community development financial institutions (CDFIs) in providing access to capital. The conversation highlights the significance of networking, vulnerability in leadership, and the need for collaboration among nonprofits. Milinda shares her insights on navigating public leadership, creating inclusive opportunities for entrepreneurs, and the impact of education and community on leadership. The episode concludes with advice for supporting a thriving local economy and the importance of continuous learning and connection.

Chapters

00:00 Introduction to Milinda Ysasi and Symplicity Conversations

03:06 Milinda's Career Journey and the Importance of Small Businesses

06:09 The Role of Grow in Supporting Entrepreneurs

09:01 Challenges and Opportunities for CDFIs

11:54 The Importance of Networking and Community Support

14:52 Vulnerability and Leadership in Business

18:12 Navigating Public Leadership and City Commission Responsibilities

21:06 The Impact of Education and Community on Leadership

24:04 Equity, Collaboration, and the Latino Network

27:00 Creating Inclusive Opportunities for Entrepreneurs

29:58 Advice for Supporting a Thriving Economy

33:01 Conclusion and Final Thoughts

The Future of Workforce Management: AI and Automation

Catherine Ripley — Tue, 17 Feb 2026 05:00:00 -0500

In this episode of Symplicity Conversations, Catherine Ripley speaks with Crystal Joramo, Vice President of Strategic Alliances at Community WFM. They discuss the critical role of workforce management in enhancing employee experience and operational efficiency, the importance of partnerships in the industry, and the impact of AI and automation on workforce management. Crystal shares her career journey, insights into the evolution of workforce management, and the unique position of Community WFM in the market, especially following its acquisition by RingCentral. The conversation emphasizes the need for businesses to modernize their workforce management strategies to improve customer and employee satisfaction.

https://symplicitycom.com/

Chapters

00:00 Introduction to Workforce Management and Community WFM

02:08 Crystal Joramo's Career Journey

05:39 Understanding Workforce Management

08:52 The Importance of Automation in Workforce Management

11:47 The Evolution of Workforce Management

13:08 Community WFM's Unique Position in the Market

15:04 The Role of Partnerships in Workforce Management

16:10 Strategic Partnerships and Market Positioning

21:49 AI and Data-Driven Workforce Management

26:16 The Future of Workforce Management Technology

32:12 Understanding Workforce Dynamics and Agent Roles

Navigating Talent Strategy and Diversity

Catherine Ripley — Tue, 10 Feb 2026 05:00:00 -0500

In this episode of Symplicity Conversations, Catherine Ripley speaks with Dr. TaRita Johnson, Senior Vice President of Talent and Diversity at The Right Place. They discuss the importance of leadership, emotional intelligence, and self-awareness in the workplace. Dr. Johnson shares her career journey, the challenges of attracting and retaining talent, and the significance of mentorship and community engagement. The conversation highlights the need for organizations to invest in their people and create inclusive environments that foster growth and collaboration. Catherine and TaRita also explore workforce trends and the impact of technology on the future of work.

Chapters

00:00 Introduction to Leadership and Community Engagement

02:11 Career Path and the Importance of Connection

06:05 Key Lessons in Talent and Culture

09:20 Challenges in Attracting and Retaining Talent

12:18 The Role of Mentorship and Sponsorship

19:12 Collaborative Strategies for Talent Development

22:10 Creating a Thriving Workplace Culture

23:49 Empowering Marginalized Voices

26:24 Workforce Trends and Recruitment Challenges

29:58 The Role of AI in Workforce Management

32:06 Investing in People for Organizational Success

36:40 Community Engagement and Talent Development

39:50 Optimizing Technology for Future Work

Why AI Needs Better Data and Better Humans to Succeed

Catherine Ripley — Tue, 03 Feb 2026 05:00:00 -0500

In this episode of Symplicity Conversations, we sit down with Carmit DiAndrea, Director of AI Data Management at NiCE, to explore how data, AI, and human insight come together to transform customer experience (CX). Carmit shares her unique perspective from working at the intersection of customers, product teams, and analysts—and why quantifiable business value must always come first.

We discuss why AI is only as powerful as the data behind it, how organizations can become truly “data-ready,” and why governance, transparency, and fairness are foundational to success. Together, we unpack the evolution of contact centers, the growing importance of self-service and intent-based automation, and how orchestration connects systems, people, and AI into seamless customer journeys.

Carmit also highlights the rise of AI co-pilots for agents, supervisors, and business leaders, showing how real-time insights can reduce employee burden, improve performance, and increase retention. From building data-driven AI roadmaps to navigating tech debt and the “Frankenstack,” this episode offers practical guidance for leaders who want to move forward with AI—without losing the human connection that makes great CX possible.

(00:00) - – Welcome & Quote of the Day
(01:25) - – Carmit’s Role at NICE
(04:49) - – NICE’s Vision for Data, AI & CX
(06:46) - – The Evolution of Customer Experience
(08:32) - – Self-Service vs. Human Support
(12:21) - – The Data & AI Equation
(13:00) - – Becoming Data-Ready
(15:32) - – AI, Analytics & Workflow Transformation
(17:29) - – Empowering Frontline Employees
(19:49) - – AI Co-Pilots for Agents, Supervisors & Leaders
(23:40) - – AI Adoption & Employee Expectations
(24:30) - – Building a Data-Driven AI Roadmap
(27:03) - – Tackling the “Frankenstack”
(29:02) - – Where to Start with AI
(31:01) - – Real-World Success Stories
(32:46) - – One Thing Every Leader Should Know About CX
(34:36) - – Overcoming Fear of AI Disruption
(36:21) - – The Future of AI and Human Work
(39:52) - – Innovators & Inspiration
(40:20) - – Mindset for CX & AI Transformation
(42:04) - – You’re Not Alone
(43:49) - – Closing Thoughts & Where to Learn More

The Entrepreneurial Leap

Catherine Ripley — Tue, 27 Jan 2026 05:00:00 -0500

In the latest episode of Symplicity Conversations, host Catherine Ripley is joined by Chris Randall, the CEO of Sweep LLC. We talk about the challenges and triumphs of entrepreneurship, the importance of creativity and adaptability in today's business landscape, and what it's like having the lightbulb go off and to make the leap into the unknown.

Chapters

(00:00) The Entrepreneurial Journey Begins

(10:51) Navigating Challenges and Lessons Learned

(13:41) The Importance of Networking and Community

(16:47) Understanding the Business Model of Sweep

(19:45) The Evolution of Sweep and Its Mission

(22:46) Future Aspirations and Market Expansion

(32:05) Expanding Service Offerings

(34:46) The Power of Networking

(37:23) Navigating Business Growth Challenges

(40:12) Embracing Leadership and Impact

(43:04) Building a Credible Brand

(48:36) Innovating For the Future

Building Trust and Navigating the Future of Data

Catherine Ripley — Tue, 20 Jan 2026 05:00:00 -0500

In this episode of Symplicity Conversations, Michael Meyer, VP of Product and Strategy at Summit, discusses the evolving landscape of data centers, the importance of trust in technology partnerships, and the challenges organizations face in modern IT infrastructure. He emphasizes the need for operational excellence, data governance, and the impact of AI and automation on business decisions. The conversation highlights Summit's mission to provide reliable IT infrastructure solutions and the significance of building long-term relationships with clients based on trust and expertise.

Chapters

00:00 Introduction to Data Centers and Trust

01:21 Michael Meyer's Journey into Data Center Technology

03:37 The Shift in Data Center Needs

06:50 Data Readiness and Governance

09:14 Summit’s Mission and Core Problems

10:43 Challenges in Modern IT Infrastructure

12:31 Demand for Data Centers and Market Forces

14:25 Misalignment in Business Needs

15:48 Summit as a Partner in Data Center Solutions

20:06 Operational Excellence and Cost Savings

21:02 Impact of AI and Automation on Data Centers

24:29 Revisiting Data Centers and AI Challenges

30:41 Operationalizing AI: Strategies for Success

32:50 Security and Compliance: Addressing Vulnerabilities

38:32 Trends in Technology: Repatriation and Future Strategies

44:47 Looking Forward: Embracing Change and Opportunity

Elevating Workplace Culture

Catherine Ripley — Tue, 13 Jan 2026 05:30:00 -0500

In this episode of Symplicity Conversations, Catherine Ripley speaks with Sandy Harvey, President and Chief Inclusion Strategist at Exodus Consulting Group. They discuss the importance of community and networking, Sandy's journey into diversity, equity, and inclusion (DEI), and the evolving landscape of leadership in today's workplace.

The conversation highlights the significance of trust, accountability, and culture in organizations, as well as the personal challenges Sandy faced as a breast cancer survivor. Sandy also shares insights from her newly released book, 'The Inclusion Architecture Blueprint,' aimed at transforming workplace culture through effective DEI strategies.

Chapters

00:00 Introduction to Symplicity Conversations

03:00The Importance of Community and Networking

06:11 Sandy's Journey into DEI and Leadership

09:09 High-Performing Leadership in Today's Workplace

12:04 Building Trust and Accountability in Teams

15:03 Transforming Workplace Culture

17:48 Self-Awareness and Personal Accountability

20:53 Resilience and Personal Stories

24:01 Sandy's Cancer Journey and Advocacy

26:45 The Launch of Sandy's Book

29:47 Dreaming Big and Overcoming Obstacles

33:03 Conclusion and Call to Action

A Year of Growth and Reflection

Catherine Ripley — Tue, 06 Jan 2026 05:00:00 -0500

In this episode of Symplicity Conversations, Catherine Ripley and Doug Seites reflect on their journey over the past year, celebrating milestones, achievements, and the importance of clarity in their operations. They discuss the significance of community engagement, the awards received, and the operational changes that have set the stage for future growth. Looking ahead to 2026, they emphasize the role of technology in transforming business practices while maintaining a human touch. This conversation highlights the importance of reflection, goal-setting, and the excitement for what lies ahead.

Chapters

00:00 Celebrating a Year of Symplicity Conversations

02:54 Reflections on Clarity and Growth

06:01 Achievements and Milestones of 2025

08:49 The Impact of New Beginnings

12:01 Awards and Recognition

15:01 Building a Stronger Team

18:13 Digital Transformation and Women in Technology

23:41 From Screen to Stage: The Amazon Prime Experience

24:48 Creating Impactful Spaces: The Role of Office Design

26:31 Community Engagement: Awards and Events that Matter

28:44 Tech Week Triumph: Hosting a Successful Event

30:31 Reflecting on Achievements: A Year in Review

36:14 Looking Ahead: Goals for the 20th Anniversary

39:00 Understanding Symplicity: Our Mission and Services

45:43 Exciting Future: Technology and Customer Experience

Empowering Manufacturing: Transformation Through Collaboration and Innovation

Catherine Ripley — Tue, 16 Dec 2025 03:30:00 -0500

In this episode of Symplicity Conversations, we sit down with Peter Hungerford as he steps into his new role as the Vice President of Manufacturing at The Right Place. We discuss the transformation of the manufacturing sector in West Michigan, exploring the vital role small and mid-sized manufacturers play in economic resilience.
Discover how collaboration, technology, and strategic planning are reshaping the industry amidst disruption. Plus, gain insights into the importance of community connections and continuous learning for thriving in today's fast-paced environment. Don't miss this engaging discussion on building a robust manufacturing ecosystem for the future. Subscribe for more inspiring conversations on leadership, technology, and community building.

Chapters

(00:00) Lonely at the Top: Power, Pressure, and Grace
(00:31) Meet Peter Hungerford & His New Role at The Right Place
(02:00) Career Journey: From Y2K Consulting to Manufacturing Executive
(06:29) Why Small & Mid-Size Manufacturers Power Local Economies
(13:21) Regional Collaboration and Tapping Local EDCs
(15:20) Supply Chain Shocks, Tech Disruption, and Robotics
(18:13) What a Healthy Manufacturing Ecosystem Really Looks Like
(23:42) Barriers to Transformation: Capital, Knowledge, and Time
(33:07) Strategy, Metrics, and Turning Disruption into Opportunity
(40:13) Learning From Mistakes, Building Your Village, and Final Advice

TechWeek Grand Rapids: Uniting Innovation, Community, and Growth

Catherine Ripley — Tue, 09 Dec 2025 03:30:00 -0500

Join us for this episode of Symplicity Conversations as we reminisce about TechWeek Grand Rapids with Andria Romkema, Senior Vice President of Business Development at The Right Place, and Erin Stewart from Symplicity Communications.
Discover the incredible growth and community-driven energy behind this tech event and how it's shaping the future of innovation in West Michigan.
From standout moments like Steve Wozniak’s keynote to the integration of AI and data analytics, we explore what makes TechWeek a unique platform for connection and inspiration. We also discuss the impact of technology on various industries, the importance of networking, and how Grand Rapids continues to balance growth with community values.
Don't miss out on insights and future plans that highlight the city’s growing tech scene. Subscribe, leave a review, and stay connected for more inspiring conversations!

Chapters

(00:26) Welcome, Guests, and “When Women Support Each Other”
(01:30) How Tech Week Grand Rapids Started and Exploded in Four Years
(05:30) Simplicity’s Data & Analytics Event and Community Energy
(06:30) Steve Wozniak Keynote and the Human Side of Innovation
(13:25) Top Themes: AI, Cybersecurity, Health, and Tech in Manufacturing
(18:20) Every Company Is a Tech Company: Boards, Strategy, and Revenue
(21:15) Students, Networking, and Showing Up to Build Your Career
(26:10) Big Projects Reshaping Grand Rapids: Amphitheater, Stadium, Microsoft, Manufacturing
(35:56) Lessons From Rapid Growth, Peer Learning, and the Future of Tech Week

Authenticity & Resilience: Bold Leadership in Business

Catherine Ripley — Tue, 02 Dec 2025 03:30:00 -0500

Join us for an energy raising episode of Symplicity Conversations as we talk business, leadership, and community with Kim Bode, the dynamic owner of 8ThirtyFour Integrated Communications. Known for her bold and unapologetic approach to marketing, Kim shares her entrepreneurial journey, the challenges and triumphs of running a business, and the power of authenticity in today's digital landscape. Discover insights on building a supportive network, embracing resilience, and the importance of genuine connections. Whether you're an aspiring entrepreneur or a seasoned business owner, this episode offers valuable lessons and inspiration. Don't miss out—like and subscribe to keep up with more conversations that are rewriting the rules of business and community.

Chapters

(00:00) People Do Business With People, Not Logos
(00:21) Meet Kim Bodie + 834’s Unapologetic Origin
(02:20) From Almost FBI to Communications: Early Career Pivots
(04:45) SmartZone, Networking, and Launching 834
(09:15) Finding Your People Outside Work and Fighting Founder Loneliness
(11:37) Bold Female Leadership and Building an Unapologetic Personal Brand
(20:33) PR, Storytelling, and Why the Founder’s Story Matters
(24:50) Talent Crisis, Soft Skills, and Creating the Next-Gen Workforce
(38:38) Leaving a Toxic Relationship, Self-Worth, and Flourishing Again
(47:20) Dream Bigger, Lift Other Women Up, and Where to Find Kim

Empowering Communities: Driving Impact and Innovation

Catherine Ripley — Tue, 25 Nov 2025 03:30:00 -0500

Join us in this episode of Symplicity Conversations as we dive into the impactful world of nonprofit work with Becki Postma, Chief Impact Officer, and Kevin Nelson, Director of Donor Development, from Heart of West Michigan United Way.

Discover their inspiring journeys into the nonprofit sector and how they are leveraging technology to address evolving community challenges. Learn about the transformative programs they lead, such as eviction prevention and the 211 helpline, and how these initiatives are creating meaningful change.

Whether you're interested in volunteering, donating, or simply understanding more about the nonprofit landscape, this episode is packed with insights on building a better community.

Don't forget to subscribe for more inspiring stories from leaders shaping the future of business, technology, and community.

Chapters

(00:00) Welcome to Simplicity Conversations + Quote of the Day
(01:20) Becky’s Journey From Banking to United Way
(03:20) Kevin’s Nonprofit Path and “Right Track” Moments
(05:40) United Way’s Mission, History, and Local Impact
(11:40) Behind-the-Scenes Realities of Nonprofit Work
(15:45) Technology, Data, and AI Powering the Mission
(22:50) Key Programs: 211, Eviction Prevention, VITA, Volunteering
(31:10) Partner Agencies, Impact Areas, and Grassroots Support
(33:30) COVID-era Evolution and United Way as Community Builder
(38:50) How to Get Involved and Make an Impact

Discovering Creative Courage and Transformational Growth

Catherine Ripley — Tue, 18 Nov 2025 10:35:17 -0500

In this episode of Symplicity Conversations, we dive into the transformative journey of Jaclyn Harrison, a dynamic leader and soon-to-be author. Discover how a chance encounter with a book sparked her creative courage to pursue writing, leading to the development of a captivating fictional series. Jaclyn shares her insights on embracing creativity, overcoming self-doubt, and the power of networking and support. Tune in to explore how simple moments can lead to profound changes and learn about Jaclyn's upcoming book series. Don't miss this inspiring conversation on leaning into creativity and rewriting your story! Subscribe to our channel for more episodes featuring leaders shaping the future.

Chapters
(00:00) Answering the Creative Call
(00:35) Meet Jacqueline Harrison
(01:10) The Inforum Dinner That Changed Everything
(02:17) Discovering Big Magic & Creative Permission
(06:03) Missed Ideas & Finally Acting on the Spark
(09:46) Inside Jacqueline’s Book: A Teenage Insomniac’s Mission
(15:41) Building an Eight-Book Universe
(17:55) The Power of Women Supporting Women
(23:39) Rethinking Networking & Leading With Value
(26:07) Surrendering to the Story
(32:46) Finding and Nurturing Your Spark
(40:01) Flipping the Record: Choosing a New Path

Unlocking AI's Role in Enhancing Customer Experience

Catherine Ripley — Tue, 11 Nov 2025 03:30:00 -0500

Join us on this episode of Symplicity Conversations as we dive into the world of conversational intelligence with Chris Adomaitis, a key player at Omilia and a leading voice in AI engineering. Discover how AI and automation are transforming customer experiences and hear Chris share insights from his journey in the industry. Learn about the balance between AI-driven automation and the human touch, and explore how businesses can leverage data to enhance efficiency and create new opportunities. Whether you're a business leader or tech enthusiast, this episode offers valuable perspectives on the future of AI in customer service. Don't miss out—subscribe now for more insights from industry leaders shaping the future of business!

Chapters

(00:00) The Power of Voice in Customer Experience
(00:15) Data Readiness: The Key to Successful AI Implementation

Mastering Momentum: Navigating a Whirlwind of Marketing Success

Catherine Ripley — Tue, 04 Nov 2025 03:30:00 -0500

Join us for an exciting episode of Symplicity Conversations as we dive into the whirlwind of events that have shaped our recent months, including Tech Week, ArtPrize, and our feature on the national stage with Advancements with Ted Danson. Joined by Symplicity's Director of Marketing, Doug Seites, we explore the power of preparation, creativity, and community engagement. Discover how we navigated a busy season, embraced unexpected opportunities, and celebrated the spirit of innovation. From captivating events to inspiring collaborations, this episode is packed with insights and stories that highlight the importance of taking the leap and letting things unfold. Don’t miss out—subscribe for more inspiring stories from leaders shaping the future of business and technology!

Chapters

(00:00) Embracing the Slide: Overcoming Overthinking
(00:47) Navigating Office Dynamics and Communication

Redefining Outsourcing with Human Touch

Catherine Ripley — Tue, 28 Oct 2025 03:30:00 -0400

In this episode of Symplicity Conversations we are joined by Andrew Griffiths from Outsource Consultants. Discover how Andrew's diverse career journey led him to redefine the BPO and outsourcing marketplace in the age of AI, automation, and cloud platforms.

Explore the evolving landscape of customer experience, the strategic importance of outsourcing, and how businesses can harness technology and human resources to bridge the experience chasm.

Tune in for insights on leveraging AI to enhance business outcomes and learn why aligning values with clients can create magical partnerships. Don't miss this chance to hear from a leader transforming the way businesses operate and thrive. Subscribe now for more inspiring conversations!

Chapters
(00:00) Introduction and Welcome
(00:38) Guest Background and Career Journey
(02:10) Early Leadership Lessons and Growth
(04:45) Building Teams and Developing People
(07:22) Overcoming Challenges in Business and Mindset
(10:15) The Power of Emotional Intelligence at Work
(13:04) Balancing Ambition with Self-Awareness
(16:20) Lessons on Resilience and Adaptability
(19:33) The Importance of Mentorship and Influence
(22:15) Creating Impact Through Leadership and Vision
(25:40) Closing Reflections and Key Takeaways

Cracking the Code: Cybersecurity Insights with Patrick Hayes

Catherine Ripley — Tue, 21 Oct 2025 03:30:00 -0400

Join us on this episode of Symplicity Conversations as we chat with Patrick Hayes, Chief Strategy Officer at Third Wave Innovations.
Dive into Patrick's intriguing career journey from telecom to cybersecurity and discover how Third Wave's groundbreaking approach is helping businesses combat evolving digital threats.
Learn why cybersecurity is more than just a technical challenge and explore how organizations can effectively manage risk to support strategic growth. Plus, gain insights into the role of AI in modern cybersecurity and the importance of continuous assessment.
Chapters:
(00:00) Welcome & Introduction of Patrick Hayes, Third Wave Innovations
(01:00) Patrick’s Journey from Telecom to Cybersecurity Leadership
(04:30) Cybersecurity as a Business Problem, Not a Technical One
(08:00) The Mission of Third Wave Innovations & C4 Intelligence Platform
(13:30) Risk, Compliance, and the Importance of Security Assessments
(18:00) Why Cyber Insurance Isn’t Enough for Businesses
(22:00) AI Agents, Advanced Threats, and the Future of Cybersecurity
(27:00) Using AI for Risk Intelligence and Governance (GRC)
(30:00) Emerging Trends: Supply Chain Attacks and Shadow AI
(36:00) The Importance of Budgeting for Cybersecurity in Small Business
(41:00) Breaking Down Silos with Integrated Assurance
(47:00) Advice for Companies: Why Assessments Should Be Annual
(50:00) Closing Thoughts on Building Trust in Security Partnerships

Don't miss this engaging conversation on the future of technology, security, and business. Subscribe now and visit us at TheSymplePodcast.com!

Transforming Ideas into Reality with AI

Catherine Ripley — Tue, 14 Oct 2025 03:30:00 -0400

In this episode of Symplicity Conversations, join us as we chat with Jon Butler, Chief Revenue Officer at Kyros Digital and founder of Ideaventory.
We explore Jon's career journey and how he’s leveraging AI to revolutionize the world of custom software. Discover how emerging technologies are reshaping business landscapes, sparking creativity, and creating new opportunities for entrepreneurs and tech enthusiasts alike.
Tune in for insights on navigating the complexities of AI and learn how you, too, can harness its power for innovation and success.

Chapters:
(00:00) Welcome & Introduction to Jon Butler of Kyros Digital
(01:12) AI as the Buzzword in Business Today
(03:01) Jon’s Career Journey from Sales to Tech Leadership
(05:36) Overcoming Content Creation Challenges with AI Tools
(08:07) Discovering Cursor and the Rise of Vibe Coding
(11:02) Kyros Digital’s Approach to Custom Software Development
(13:20) Business Leaders, AI Fears, and Human Advantages
(16:00) Why Data Governance Matters in AI Adoption
(19:30) AI as a Promotion Engine, Not a Job Killer
(22:45) The Problem of Vaporware and AI Builders
(25:00) How Technical Blueprints Solve AI Builder Limitations
(28:20) Launching Ideaventory: Software as a Side Hustle (SaaSH)
(33:40) Preventing Convergence in AI Ideas (The Girl on a Swing Theory)
(37:00) Building a Venture Studio Inside Ideaventory
(41:00) AI’s Accuracy Problems and Hallucinations in Research
(45:00) The Future of AI, Compliance, and Business Risks
(48:00) Closing Thoughts and Invitation to Connect with Jon Butler

Don't miss this exciting conversation about the future of technology and business!

Automation and Empathy Elevate Experiences

Catherine Ripley — Tue, 07 Oct 2025 03:30:00 -0400

Customer experience is more than technology—it’s about people.

In this episode of Symplicity Conversations, hosts Catherine Ripley and Doug Seites sit down with Erin Stewart, Senior Sales Director at Symplicity Communications, to explore how automation and empathy go hand in hand to create smarter customer experiences.

You’ll learn:
✔️ What customer experience really is (and what it isn’t)
✔️ How empathy strengthens automation and technology
✔️ Why leadership matters in building customer trust
✔️ Practical ways to design smarter systems for growth

Learn more about Symplicity Communications at thesymplepodcast.com
.
Chapters
(00:00) Welcome to Symplicity Conversations with Catherine Ripley
(00:14) Guest Intro: Erin Stewart, Senior Sales Director at Symplicity
(01:06) What Customer Experience Is (and Isn’t)
(03:21) Why Empathy + Automation Must Work Together
(07:12) Building Smarter Systems That Support People
(12:28) Leadership Lessons in Customer Connection
(18:47) Future of Customer Experience at Symplicity
(23:33) Closing Thoughts and Takeaways

Empowering Women: Navigating Careers, Relationships, and Self-Care

Catherine Ripley — Tue, 30 Sep 2025 03:30:00 -0400

In this episode of Symplicity Conversations, join us for an engaging discussion with Angela James, a seasoned professional with a diverse career spanning international borders and industries. Angela shares her unique experiences working in the criminal justice system, managing teams, and navigating personal challenges. We dive into topics like leadership, self-care, and the importance of genuine friendships. Angela and Catherine explore the complexities of relationships, the journey of self-discovery, and the evolving role of women in business and society. Tune in for an inspiring conversation that emphasizes resilience, empowerment, and the pursuit of personal and professional success. Don't forget to subscribe for more stories of women shaping business and culture worldwide!

Chapters
(00:00) Welcome to Symplicity Conversations
(00:59) The Power of Connections
(06:56) Career Journeys and Pivotal Moments
(13:50) Navigating Government Contracting
(19:53) Challenges and Opportunities in Government Work
(26:01) Trends Shaping the Future of Technology
(30:12) Leadership, Mentorship, and Encouraging Women in Tech
(36:03) The Future of Government and Technology

The Creative Power of Curiosity and Reinvention

Catherine Ripley — Tue, 23 Sep 2025 03:30:00 -0400

What happens when a Boeing IT veteran becomes a full-time artist?

In this episode of Symplicity Conversations, Catherine Ripley and Doug Seites sit down with Ted Loomis to explore his unique journey from aerospace to art. Ted shares how creativity, technology, and curiosity intersect to drive innovation and growth.

They discuss:

How 17 years at Boeing IT shaped his creative process
The connections between technology and art
Why reinvention is vital for leaders and entrepreneurs
The role of curiosity in career and personal growth

Chapters:
(00:00) Welcome to Symplicity Conversations
(00:52) Guest Intro: Ted Loomis, From Aerospace to Art
(03:15) Lessons From 17 Years at Boeing IT
(06:22) How Technology and Creativity Merge in Art
(10:19) Reinventing Yourself Through Creativity
(14:45) The Role of Curiosity in Growth
(18:52) Leadership Lessons from Reinvention
(22:36) Closing Thoughts: Innovation at the Intersection of Business and Art

👉 Subscribe and learn more at thesymplepodcast.com

Transforming Technology and Growth for Trucking Innovation

Catherine Ripley — Tue, 16 Sep 2025 03:30:00 -0400

Join us on this episode of Symplicity Conversations as we talk about technology and innovation in the trucking industry. In this episode, Catherine is joined by Mark Shafer, IT Director at M&K Truck, and Brittany Hayden, Inside Technical Account Manager at Symplicity, to explore their long-standing partnership and the transformative journey of M&K's technology systems.

Discover how M&K Truck has expanded from just four locations 35, thanks to forward-thinking technology strategies. Learn about the importance of building a solid infrastructure, the challenges of upgrading core communications, and how customer service is central to ensuring seamless operations during rapid growth.

Mark and Brittany share their experiences tackling technology deployment challenges, the benefits of moving to SD-WAN and RingCentral, and the significant savings from innovative mobility management. They also discuss the next steps in optimizing data and analytics for enhanced customer interactions.

Get a behind-the-scenes look at how M&K keeps their IT team and end users aligned amid constant change and growth. Tune in and be inspired by the innovative solutions driving M&K Truck forward!

Subscribe to Symplicity Conversations for more stories on technology, leadership, and innovation in business

Chapters:
(00:00) Building Relationships Beyond Commissions

(03:02) The Evolution of M & K Truck's Technology

(05:58) Navigating Challenges in IT Management

(08:55) The Importance of Customer-Centric IT Solutions

(11:47) Transforming Communication Infrastructure

(14:55) Leveraging Data for Business Growth

(17:59) The Role of IT in Business Operations

(20:49) Future Innovations in Technology

(23:42) Maintaining Productive Vendor Relationships

(26:58) The Impact of Technology on Revenue

(29:49) Personal Insights and Fun Facts

Tech Week and The Rising Innovation Hub of Grand Rapids

Catherine Ripley — Tue, 09 Sep 2025 03:30:00 -0400

Join us on Symplicity Conversations as we dive into the excitement of Grand Rapids Tech Week with Jen Wangler, Vice President of Technology at The Right Place.

Discover how West Michigan is emerging as a technology and innovation powerhouse in the Midwest and hear about the exciting events planned, including a keynote by Steve Wozniak, and multiple events with the Symplicity team.

We’ll explore the significance of innovation, community collaboration, and the empowering role of women in tech.

Tune in for inspiring stories and insights on how Grand Rapids is shaping its tech future. Don’t miss out on this engaging conversation!

Chapters:
(00:00) Welcome to Symplicity Conversations with Catherine Behrenbrinker
(01:34) Guest Intro: Jen Wangler, VP of Technology at The Right Place
(03:11) How Tech Week Grand Rapids Got Started
(05:27) From 7 Events to 80+: Tech Week’s Rapid Growth
(08:42) Steve Wozniak Keynote and Major 2025 Highlights
(11:36) AI, Data, and Analytics: Disruption Across Industries
(14:18) Coffee Circles and Women in Tech Initiatives
(17:50) How Tech Week Creates Connections That Spark Careers
(21:04) Why Grand Rapids is Becoming Tech Hub 3.0
(24:33) Universities Driving Talent: GVSU, MSU, and More
(27:21) Success Stories: VC Showcase and Startup Momentum
(30:42) Diversity, Inclusion, and Innovation in Tech
(34:19) Grand Rapids’ Advantage: Collaboration Over Competition
(37:10) Tech Ecosystem Growth: Healthcare, Defense, and Food Innovation
(41:27) Attracting Talent and Retaining Knowledge Workers in GR
(45:00) The Future of Tech Week: From Midwest to National Stage
(47:39) Closing Thoughts and How to Get Involved

Subscribe and follow for more episodes on tech and community leadership.

Simplifying Success and Creating Solutions

Catherine Ripley — Tue, 02 Sep 2025 03:30:00 -0400

Join us for this fun and enlightening episode of Symplicity Conversations as we explore the dynamic world of business and leadership, as well as how to not take yourself too seriously, with Erin Stewart, Senior Director of Sales at Symplicity. Discover Erin's unique journey, her leadership philosophy, and how she navigates the challenges of sales success.

Learn about the importance of community and collaboration, Symplicity's innovative approach to problem-solving, and the role of technology in enhancing customer experiences.

Whether you're a seasoned leader or an aspiring professional, this conversation offers valuable insights into building meaningful connections and driving growth in today's business landscape. Don't miss it!

Chapters:
(00:00) The Cost of Wrong Solutions
(01:00) Introduction to Symplicity Conversations
(01:26) Erin Stewart's Journey to Symplicity
(02:24) Transitioning from Vendor to Agent
(03:50) The Value of Problem Solving
(05:42) The Importance of Office Culture
(07:31) Building Relationships Through Community Engagement
(08:56) Navigating Challenges in a New Organization
(10:22) Leadership Philosophy and Team Dynamics
(12:11) Supporting Team Growth and Accountability
(14:24) Staying Motivated in Sales
(16:36) The Role of CX and Automation
(18:58) Holistic Technology Solutions
(20:20) The Importance of Data and Analytics
(22:43) Enhancing Human Connection with Technology
(24:08) Navigating Customer Choices
(26:29) Educating Customers for Better Decisions
(28:23) Looking Ahead: Growth and Opportunities
(30:31) Empowering Women in Business
(31:51) Personal Well-being and Self-Care

Revolutionizing Contact Centers: Navigating AI and Innovation

Catherine Ripley — Tue, 26 Aug 2025 03:30:00 -0400

Join us on Symplicity Conversations as host Catherine Ripley sits down with Sebastian Corriere, founder of VesuvITas and a leading expert in the contact center industry.

In this episode, they explore the evolving landscape of contact centers, discussing the challenges businesses face when modernizing and how to provide a human touch in a digital-first world.

Discover insights on leveraging AI, optimizing customer experiences, and the importance of a technology roadmap.

Whether you're an entrepreneur or a business leader, this conversation is packed with actionable advice to help transform your operations. Don't miss out—subscribe now and simplify complexity with us!

Chapters:
(00:00) Breaking Down Silos in Organizations
(05:09) Challenges in Modernizing Contact Centers
(12:04) Evolving Contact Center Technologies
(16:52) Creating Seamless Customer Experiences
(21:11) Integrating Systems for Better Insights
(34:11) Key Performance Indicators for Success
(37:34) Cultural Impact on Customer Experience
(39:08) The Future of Contact Centers

Empathy, Innovation and Elevating CX - Symplicity Conversations

Catherine Ripley — Tue, 19 Aug 2025 03:30:00 -0400

Join us in this engaging episode of Symplicity Conversations as host Catherine Ripley sits down with Heather Kurzenski, CX Program Director at Intelisys.

Discover Heather's inspiring journey from technical recruiting to leading in the dynamic world of customer experience and automation. We dive into the pivotal role of empathy in CX, discuss how AI is reshaping the landscape, and explore practical ways to turn customer interactions into meaningful experiences.

Whether you're a leader, entrepreneur, or simply curious about the future of business, this conversation offers valuable insights into how customer experience can drive business success. Don't miss it!

Subscribe now for more inspiring stories and actionable insights.

Chapters
(00:00) Introduction to Symplicity Conversations
(01:50) The Journey into Customer Experience
(07:14) Understanding the Role of Customer Experience Program Director
(10:41) The Impact of Customer Experience on Business Outcomes
(15:17) Bringing Empathy into Technology
(18:03) Trends in Customer Experience
(21:29) The Future of Customer Experience
(23:03) Starting with Data for Better Customer Experience
(26:19) Balancing Internal and External Customer Experience
(29:47) Generational Shifts in Technology Adoption
(32:52) Optimizing Communication Tools for Business Efficiency
(34:51) The Importance of Customer Experience in Business
(38:51) Embracing Technology for Enhanced Customer Experience
(42:22) Leadership Lessons for Women in Technology

Navigating Success with Leadership Synergy - Symplicity Conversations

Catherine Ripley — Tue, 12 Aug 2025 03:30:00 -0400

Join host Catherine Ripley in this engaging episode of Symplicity Conversations as she dives into the dynamic world of business partnerships with Katherine White and Eddie Acosta from Intelisys. Discover how Intelisys is transforming the landscape for partners, the power of leadership synergy, and the exciting innovations on the horizon. Tune in for insights on fostering strong business relationships, navigating the evolving tech landscape, and leveraging community to drive success. Subscribe now and join the conversation to simplify complexity and make a meaningful impact!

Chapters

(00:00) Welcome to Symplicity Conversations
(01:28) Celebrating Achievements and Milestones
(04:24) Journeys to Intellisys: Personal Stories
(09:03) Intellisys' Mission and Support for Partners
(12:43) The Role of Partner Success
(17:19) Evolving Sales Processes and Partner Relationships
(18:59) Navigating Change in a Public Company
(22:40) Understanding Partner Needs and Expectations
(24:38) Mentorship and Career Growth
(28:43) Trends in the Partner Landscape
(30:49) The Importance of Collaboration
(34:00) Celebrating Wins and Building Relationships
(38:48) Resources and Strategic Intent
(47:12) Looking Ahead: Excitement for the Future

Navigating Wireless, Cloud, and AI Insights - Symplicity Conversations

Catherine Ripley — Tue, 05 Aug 2025 03:30:00 -0400

Join host Catherine Ripley as she welcomes guests from Intelisys Jamal Purvis, National Wireless and IoT Specialist, and Bhu Virdi, Cloud and AI Programs Director, for an exciting discussion on the future of technology in the channel.

In this episode, we talk about everything from wireless and cloud advancements to the impact of AI, offering insights on how partners can stay ahead of the curve.

Discover how technology is transforming businesses and communities, and get tips on optimizing networks and leveraging AI for growth.

Whether you're navigating the tech landscape or curious about the latest trends, this episode is packed with valuable information. Don't miss it!

Chapters

(00:00) Welcome to Symplicity Conversations
(02:21) Journeys to Intellisys
06:52) The Value of Non-Traditional Paths
(10:02) Challenges in Wireless and IoT
(15:40) Optimizing Networks for Performance
(19:10) AI: From Buzzword to Business-Critical
(26:26) Emerging Technologies and Future Trends
(32:08) Building a Forward-Looking Tech Strategy
(39:26) Advice for Rising Talent in Tech
(42:19) Personal and Professional Excitement in Tech
(46:14) Educating Partners on Technology Adoption

Leading with Vision and Flexibility in an Evolving Industry - Symplicity Conversations

Catherine Ripley — Tue, 29 Jul 2025 03:30:00 -0400

Join us for a compelling episode of Symplicity Conversations as host Catherine Ripley chats with Ken Mills, president of Intelisys, about leadership, innovation, and navigating the fast-paced world of technology.

Learn how Ken tackles complexity, shapes a forward-thinking culture, and builds a lasting impact through strategic vision and sound decision-making. This episode offers practical wisdom on leading with purpose and turning uncertainty into opportunity.

Whether you're a business owner, executive, or tech enthusiast, you’ll walk away with ideas and inspiration you can apply right away. Subscribe now and be part of the journey to simplify complexity and drive meaningful change.

Chapters
(00:00) Welcome to Symplicity Conversations
(00:59) Leadership Insights and Vision
(03:49) The Journey to Intelisys
(06:47) Leadership Philosophy and Evolution
(11:47) The Importance of Grace in Leadership
(15:00) Understanding Intellisys: Size and Scope
(17:06) Balancing Strategy and Execution
(18:46) Qualities of Effective Leaders
(22:03) The Role of Culture in Success
(25:01) Navigating Change and Growth
(28:07) Leveraging AI in Leadership
(32:04) Legacy and Future Vision
(35:02) Influential Books and Mentors
(38:48) Final Thoughts and Advice

Transforming Communication with AI

Catherine Ripley — Tue, 22 Jul 2025 03:30:00 -0400

In this episode of Symplicity Conversations, join host Catherine Ripley and Amir Hameed, Senior Vice President of Global Technical Solutions and Innovation at RingCentral, as they discuss the transformative power of AI in communication.

Discover how RingCentral is redefining enterprise collaboration through cutting-edge innovations and AI-driven solutions. Explore the role of technology in enhancing customer and employee experiences, the seamless integration of AI in everyday business operations, and the importance of listening to customer feedback for continuous improvement.

Whether you're navigating digital transformation or seeking to harness AI for business growth, this episode offers valuable insights and inspiration.

Don't miss out on learning how to turn complexity into opportunity with AI and RingCentral's pioneering solutions.

Subscribe now to stay updated on future episodes!

(00:00) Welcome to Symplicity Conversations
(01:28) Meet Amir Hameed and His Career Journey
(06:03) Leadership Lessons from Nortel to RingCentral
(12:49) How RingCentral Uses AI to Drive Innovation
(17:30) Listening to Customers and Driving Product Roadmaps
(23:01) RingSense: AI-Powered Conversation Intelligence
(25:51) Introducing RingCentral AI Receptionist
(30:03) Data, AI, and Driving Business Outcomes
(35:18) Helping Customers Migrate to the Cloud
(39:44) Compliance, Security, and AI Governance
(42:57) Advice for Aspiring Engineers and Product Leaders
(48:16) Future of AI: Seamless Human-Bot Collaboration
(53:18) Final Reflections and Closing Thoughts

Leading with Purpose and Navigating Innovation - Symplicity Conversations

Catherine Ripley — Tue, 15 Jul 2025 03:30:00 -0400

In this episode of Symplicity Conversations, host Catherine Ripley sits down with Wendy Harmon, Vice President of Channel Marketing at RingCentral, to explore her inspiring journey to the C-suite and the challenges she's faced as a woman in leadership.

Wendy shares valuable insights on innovation, the importance of personal branding, and the strategies she employs to navigate leadership in a global tech firm. We discuss the significance of emotional intelligence, building strong business relationships, and the role of community in driving success.

Join us for an open conversation about leading with purpose and making an impact in the tech industry. Don't miss it! Subscribe now to stay updated with more inspiring stories and actionable insights.

Chapters

(00:00) Welcome to Symplicity Conversations
(01:28) Wendy Harmon’s Journey to Leadership
(06:03) Navigating Careers in Tech and Marketing
(12:49) Challenges of Leadership in a Public Company
(17:30) Women in Leadership: Opportunities and Barriers
(23:01) The Importance of Personal Brand
(25:51) Innovation and Channel Marketing Trends
(30:03) Supporting Partners and Customers Effectively
(35:18) Emotional Intelligence and Leadership
(39:44) Building Confidence and Asking Questions
(42:57) Advice for Young Women Entering the Workforce
(48:16) Daily Habits for Sustaining Leadership Momentum
(53:18) Final Reflections and Finding Joy Outside Work

Empowering Women Through Strategic Connections - Symplicity Conversations

Catherine Ripley — Tue, 08 Jul 2025 03:30:00 -0400

Join us for an inspiring episode of Symplicity Conversations as we sit down with Becky Puckett-Wood, Vice President of Business Development at Inforum. Dive into Becky's journey from vendor to mission-driven leader, and discover how Inforum is accelerating leadership for women through strategic connections and community support.

We explore the magic of Inforum's networking, where relationships transform careers and businesses. Whether you're an entrepreneur, a leader, or just curious about the power of community, this episode is your guide to leveraging connections for success.

Don't miss out on empowering insights and actionable advice—hit subscribe and join the conversation!

Chapters

(00:00) Welcome to Symplicity Conversations
(01:28) Becky Puckett-Wood’s Journey with Inforum
(06:03) Discovering the Power of Networking
(12:49) Strategic Connections and Career Growth
(17:30) Transitioning from Vendor to Mission-Driven Leader
(23:01) Building Confidence Through Inforum
(25:51) Joining Inforum as Staff
(30:03) Inforum’s Mission and Impact
(35:18) Supporting Women and Inclusive Leadership
(39:44) Mentorship, Sponsorship, and Programs
(42:57) Advice for Women Early in Their Careers
(48:16) How to Get Involved with Inforum
(53:18) Final Reflections and Closing Thoughts

Reflecting on Growth and Looking Forward: Symplicity Conversations

Catherine Ripley — Tue, 01 Jul 2025 03:30:00 -0400

Join host Catherine Ripley and Director of Marketing Doug Seites as they reflect on the first half of 2025 in this special episode of Symplicity Conversations.

Dive into the stories behind their business successes, personal transformations, and the vibrant community connections that have shaped their journey.

Discover how embracing change, celebrating achievements, and prioritizing personal well-being have fueled their growth.

From industry accolades to heartfelt personal stories, this episode offers an authentic glimpse into the dynamic world of Symplicity Conversations. Don't miss out on insights, laughter, and a sneak peek into what's coming next.

Subscribe now to continue exploring the intersection of business, leadership, and community!

Chapters

(00:00) Introduction to Symplicity Conversations
(01:42) Reflecting on the First Six Months
(03:46) The New Office and Its Impact
(06:06) Community Engagement and Events
(07:34) Personal Growth and Health Journey
(10:40) Work-Life Balance and Employee Support
(12:44) Team Growth and New Hires
(14:40) Navigating Change with Service Providers
(17:14) Highlighting Notable Podcast Episodes
(19:43) Future Topics and Listener Engagement
(23:57) Personal Stories and Inspiration
(27:20) The Importance of Community and Support
(31:23) Authenticity in Conversations
(33:36) Celebrating Achievements and Awards
(36:34) Looking Ahead to Future Episodes

Empowering Women & Impacting Community: Symplicity Conversations

Catherine Ripley — Tue, 24 Jun 2025 03:30:00 -0400

Dive into an inspiring conversation with former Grand Rapids Mayor Rosalynn Bliss and Monica Steimle-App, Senior VP at Rockford Construction.

In this episode of Symplicity Conversations, host Catherine Ripley explores the dynamic journeys of these remarkable woman leaders as they discuss the power of community-centered leadership, the importance of meaningful connections, and the impact of women supporting women in business.

Discover actionable insights on navigating career transitions, the role of intuition in decision-making, and the art of fostering diverse perspectives. Join us for a thoughtful dialogue on how leadership, legacy, and community intersect to drive success.

Subscribe and be part of the conversation that simplifies complexity and inspires change.

(00:00) Welcome to Symplicity Conversations
(01:28) Exploring Community-Centered Leadership
(06:03) The Ripple Effect of Community Engagement
(12:49) Navigating Career Transitions
(17:30) Building Meaningful Relationships in Business
(23:01) The Importance of Character Over Credentials
(25:51) The Power of Professional Volunteering
(26:45) Navigating Career Changes with Intention
(30:03) The Importance of Honest Feedback in Leadership
(35:18) Supporting Women in Leadership
(39:44) Building Authentic Connections and Community
(42:57) Finding Your Passion and Strengths

Demystifying AI to Unlock Innovation - Symplicity Conversations

Catherine Ripley — Tue, 17 Jun 2025 03:30:00 -0400

Join us as Catherine Ripley and Alex Mead, Chief Technology Officer for City Innovations, dive into the world of AI, debunking myths and exploring its real-world applications. Discover how artificial intelligence, machine learning, and automation are transforming industries and creating new opportunities for businesses of all sizes.

From practical tips on integrating AI responsibly to insightful discussions on the future of technology in the workplace, this episode is packed with valuable insights. Whether you're a tech enthusiast or a business leader, tune in to learn how AI can simplify complexity and drive success. Don't miss this enlightening conversation!

Find Alex's Substack here: https://mead.substack.com/p/youre-only-using-chatgpt

Subscribe to Symplicity Conversations for more episodes.

Curious about AI but not sure where to start? Join us on the latest Symplicity Conversations as CTO Alex Mead breaks down AI, automation, and the path to smarter business strategies. Get ready to simplify complexity and transform fear into opportunity. Tune in now!

Chapters
(00:00) Introduction to Symplicity Conversations
(02:00) Understanding AI: A Historical Perspective
(05:53) Defining AI, Machine Learning, and Automation
(11:59) AI in Non-Technical Departments
(17:59) Overcoming Fear and Embracing AI
(24:04) The Role of Company Culture in AI Implementation
(30:08) Building Trust in AI Outputs
(34:56) Future Trends in AI for Business Owners

Defending the Cybersecurity Frontier – Symplicity Conversations

Catherine Ripley — Tue, 10 Jun 2025 03:30:00 -0400

Join Catherine Ripley as she sits down with Alicia Carlson and Camille Widme from Blue Team Alpha to explore the ever-evolving world of cybersecurity. Discover how Blue Team Alpha is helping businesses stay ahead of cyber threats with proactive strategies and robust incident response services. From the rise of AI-driven phishing attacks to the importance of fostering a security-conscious culture, this episode unpacks the critical elements every company needs to consider. Tune in to learn how to turn cybersecurity challenges into opportunities for growth and resilience. Don't miss out—subscribe now and transform your approach to security!

Chapters
(00:00) Introduction to Symplicity Conversations
(01:00) Cybersecurity Landscape Overview
(02:53) The Mission of Blue Team Alpha
(04:12) Proactive Cybersecurity Strategies
(05:44) Founding Story of Blue Team Alpha
(08:36) Differentiation in Cybersecurity Services
(12:36) Recent Accomplishments and Projects
(14:27) Current Cybersecurity Threats
(18:59) Future of Cybersecurity and AI
(22:14) Common Mistakes in Cybersecurity
(23:47) Understanding Human Error in Cybersecurity
(24:41) Current Cyber Threat Landscape
(26:35) Proactive vs Reactive Cybersecurity Measures
(27:56) The Importance of Proactive Services
(29:46) Building a Security Culture in Organizations
(31:28) Leadership Philosophy in Cybersecurity
(32:39) The Role of Real-Life Stories in Cybersecurity Awareness
(35:22) The Importance of a Security Plan
(37:28) The Role of Everyone in Cybersecurity
(40:21) Taking Meaningful Steps Towards Cybersecurity

Building Brands with Purpose - Symplicity Conversations

Catherine Ripley — Tue, 03 Jun 2025 03:30:00 -0400

Join Catherine Ripley on Symplicity Conversations as she sits down with Camron Gnass, founder of Traction Brands, to explore the essence of effective branding. Discover how Traction Brands helps businesses grow with clarity and confidence by challenging conventional thinking and asking the right questions.

Camron shares insights on the importance of positioning in the marketplace, the role of curiosity, and the impact of community involvement.

Whether you're a business owner or a creative thinker, this episode is packed with valuable insights on turning ideas into impactful action. Don't miss this engaging conversation!

Subscribe for more episodes and connect with visionary leaders shaping the future of business and community

Chapters

(00:00) Welcome to Symplicity Conversations
(01:26) Cameron Ganasse's Journey as a Founder
(09:47) Understanding Traction and Brand Systems
(19:43) Lessons from 30 Years in Business
(24:34) Building a Legacy of Pride and Community Engagement
(25:57) The Importance of Community and Networking for Entrepreneurs
(28:18) Self-Care and Leadership: The Balance of Personal and Professional Life
(32:27) Gaining Traction: The Power of Action in Business Growth
(34:10) Rebranding Success: A Case Study in Business Transformation
(38:24) Staying Grounded: The Role of Curiosity in Entrepreneurship
(43:01) Embracing AI: The Future of Business and Creativity

Turning Data Into Opportunity - Symplicity Conversations

Catherine Ripley — Tue, 27 May 2025 03:30:00 -0400

In this episode of Symplicity Conversations, Catherine Ripley sits down with Roberta McCarter, the founder of Novus Data Journeys. Together, they take a look at the transformative power of data and the unexpected yet exciting leap into entrepreneurship. Discover how Roberta’s extensive experience with Fortune 100 companies led her to embrace the challenges and rewards of starting her own business. Explore the vital role of data in small and mid-sized businesses and learn how a well-crafted data strategy can propel your company forward.

Whether you’re a budding entrepreneur or a seasoned business leader, this episode is packed with insights on innovation, resilience, and the importance of community. Don’t miss Roberta’s inspiring journey and her actionable advice on turning challenges into opportunities.

Chapters:
(00:00) Welcome to Symplicity Conversations
(00:59) Roberta's Entrepreneurial Journey
(06:00) Transitioning from Employee to Founder
(10:52) The Name and Mission of Novus Data Journeys
(12:57) Bridging the Data Gap for Small Businesses
(18:09) Common Misconceptions About Data
(21:00) Integrating Technology and Data for Success
(26:03) Building a Data Strategy for Small Businesses
(28:41) Transformational Engagements with Clients
(32:21) The Importance of Outcomes in Consulting
(34:24) Aha Moments in Entrepreneurship
(38:30) Advice for New Entrepreneurs
(41:27) Innovations and Services in Data Management
(44:24) Career Advice and Personal Growth
(48:20) Connecting with Novus Data Journeys

Tune in for an engaging conversation that will empower you to make meaningful strides in your business. Subscribe now and join the conversation on how to simplify complexity and make an impact!

Revolutionizing Customer Engagement with AI - Symplicity Conversations

Catherine Ripley — Tue, 20 May 2025 03:30:00 -0400

In this episode of Symplicity Conversations, host Catherine Ripley dives into the transformative world of AI and automation with Alex Levin, Co-Founder and CEO of RegalAI, and Mandi Jarman, Strategic Director at RegalAI.

Discover how RegalAI is revolutionizing customer interactions by harnessing the power of voice AI to create meaningful connections. Explore the journey from skepticism to innovation as Alex and Mandi share insights on building autonomous AI agents that outperform traditional methods, enhancing customer engagement and operational efficiency. Learn about the future of AI in business, the shift towards voice interactions, and the exciting potential for companies willing to embrace this technology.

Chapters:
(00:00) Introduction to Simplicity Conversations
(01:30) Meet Regal AI: Innovators in Voice Technology
(05:28) The Importance of Voice in Customer Engagement
(09:52) Regal AI's Unique Approach to Automation
(15:09) Enhancing Customer Experience with AI Agents
(20:11) The Future of AI in Business
(25:06) Balancing Automation and Human Touch
(29:01) Navigating AI and Automation Challenges
(30:41) The Future of Voice AI and Customer Interaction
(34:43) Implementation and Customer Success in AI
(37:40) Personal Automation Aspirations
(39:49) Resources for Understanding Technology Differently

Whether you're looking to streamline customer service or explore the next big wave in AI, this episode is a must-listen for forward-thinking leaders. Subscribe now and join the conversation on how to simplify complexity and make a lasting impact with AI.

Networking in Unexpected Places - Symplicity Conversations

Catherine Ripley — Tue, 13 May 2025 03:30:00 -0400

In this episode of Symplicity Conversations, host Catherine Ripley sits down with Rene' Nutter of ABT Global. The two talk about how innovation, relationships, and community shape today's business landscape.

Rene' shares her fascinating journey from culinary arts to government contracting, highlighting the pivotal role of networking and mentorship. They explore the intersection of technology and government, and how automation and AI are transforming industries.

This episode offers valuable insights into creating opportunities from challenges, the importance of meaningful connections, and tips for women navigating the tech and government sectors.

Chapters:
(00:00) Welcome to Symplicity Conversations
(01:56) The Power of Connections
(06:56) Career Journeys and Pivotal Moments
(13:50) Navigating Government Contracting
(19:53) Challenges and Opportunities in Government Work
(26:01) Trends Shaping the Future of Technology
(30:12) Leadership, Mentorship, and Encouraging Women in Tech
(36:03) The Future of Government and Technology

Don't miss this engaging conversation about turning life's twists into new beginnings. Subscribe now to dive deeper into the stories and ideas shaping our future!

Transforming Connections: A Landmark UCaaS Deal with RingCentral - Symplicity Conversations

Catherine Ripley — Tue, 06 May 2025 03:30:00 -0400

In this episode of Symplicity Conversations, join host Catherine Ripley as she talks about our transformative success story with Sean Shaughnessy and George Foland from RingCentral. Discover how a major West Michigan grocery chain revolutionized its communication infrastructure through a landmark deal in the Unified Communication as a Service (UCaaS) space and how Symplicity landed the record-setting deal delivered big for the client.

Explore the challenges and triumphs of deploying at scale, the importance of trust and partnership, and the role of innovative technology in reshaping business communication. Whether you're an entrepreneur or a business leader, this episode is packed with insights on turning challenges into opportunities and the future of digital transformation. Subscribe now to learn how to simplify complexity and make an impact in your business.

Navigating Leadership, Growth and Emotional Intelligence - Symplicity Conversations

Catherine Ripley — Tue, 29 Apr 2025 03:30:00 -0400

We explore the dynamic world of leadership with Dr. Dino Signore, a renowned business psychologist. Host Catherine Ripley dives deep into the challenges and mindset shifts required to transition from a startup to a thriving second-stage business. Discover the importance of emotional intelligence, how to build a management team that complements your strengths, and the role of peer support in fostering innovation. Whether you're an entrepreneur or a business leader, this episode is packed with valuable insights to help you scale effectively.

Chapters:
(00:00) Welcome to Symplicity Conversations with Catherine Ripley
(01:14) Introducing Dr. Dino Signore and the Edward Lowe Foundation
(04:07) From Startup to Second Stage: Defining the Shift
(07:33) The Harder Challenges of Scaling Beyond 10 Employees
(11:25) Leadership Growth: Building Trust and Management Teams
(15:48) Why Emotional Intelligence Matters in Leadership
(19:36) The Role of Peer-to-Peer Learning for Entrepreneurs
(24:10) Lessons from Edward Lowe: Focus and Discipline in Growth
(28:55) Advice for Business Owners Looking to Scale Effectively
(32:12) Closing Thoughts and How to Connect with Dr. Dino Signore

Don't miss out—subscribe now and become part of the conversation!

Dream Big: Celebrating Milestones & Team Wins - Symplicity Conversations

Catherine Ripley — Tue, 22 Apr 2025 03:30:00 -0400

In this episode of Symplicity Conversations, host Catherine Ripley dives into the impact of dreaming big and achieving remarkable milestones in business. Joined by Doug Seites, Director of Marketing at Symplicity, they discuss the significance of being nominated for and winning prestigious awards, such as their recent Intellisys Platinum Partner recognition, and how these achievements reflect the hard work and dedication of the entire team.

Chapters:
(00:00) Welcome to Symplicity Conversations with Catherine Ripley
(01:12) Dreaming Bigger: Why Goals Should Stretch Beyond Limits
(03:05) Celebrating Awards and Recognition at Symplicity
(05:42) Team Wins and the Power of Collaboration
(09:26) Catherine’s Journey: Resilience and Growth as a Leader
(13:17) How Awards Reflect Culture and Team Spirit
(18:44) Dream Big, Set Bold Goals, and Keep Moving Forward
(22:50) Closing Thoughts: Celebrating Milestones and Building the Future

Catherine shares her personal journey, the importance of setting audacious goals, and the role of teamwork in transforming challenges into triumphs. Tune in to explore how celebrating wins can inspire further success and the power of community in driving business growth. Subscribe to join the conversation and simplify complexity with us!

Maximizing Business Success Through Data-Driven Insights - Symplicity Conversations

Catherine Ripley — Tue, 15 Apr 2025 03:30:00 -0400

Join us for an insightful episode of Symplicity Conversations, where host Catherine Ripley sits down with Erin Stewart, Senior Director at Success KPI. Discover how businesses are leveraging data-driven insights to maximize success in an ever-evolving landscape.

Erin shares her journey from starting in a mall kiosk to becoming a leader in data analytics, emphasizing the importance of relationships and strategic thinking. Dive deep into the world of performance metrics, client success stories, and the future of analytics in business strategy.

Chapters:
(00:00) Welcome to Simplicity Conversations
(01:29) Dreaming Big: The Power of Ambition
(03:30) Celebrating Achievements: Awards and Recognition
(10:11) Personal Journey: Overcoming Challenges
(20:27) Reaching New Heights: The Platinum Award
(33:09) Future Goals: Setting New Milestones

Innovation, Relationships, and the Future of Business - Symplicity Conversations

Catherine Ripley — Tue, 08 Apr 2025 03:30:00 -0400

In this episode of Simplicity Conversations, hosted by Catherine Ripley, we dive into the evolving landscape of IT services with Stephen Hackett, founder of 186Kloud. Explore Stephen's journey from channel management to founding a company focused on providing cutting-edge IT solutions. Discover insights into how businesses can adapt to technological shifts, with a special focus on the role of AI and cybersecurity in today's market.

Learn about the challenges and opportunities in transitioning to cloud-based solutions and how 186Kloud is pioneering change in the UK market. Whether you’re a business leader, entrepreneur, or tech enthusiast, this episode provides valuable perspectives on turning innovation into success.

Chapters:
(00:00) Welcome to Simplicity Conversations
(01:25) The Journey of Aaron Stewart
(04:48) Building Relationships in Business
(10:29) Understanding Success KPI
(12:57) The Evolution of Contact Centers
(16:55) The Role of Data in Business Strategy
(20:10) Empowering Action Through Insights
(24:22) Bridging the Gap Between Departments
(26:48) AI as an Invisible Assistant
(29:06) Data: The Foundation of AI Success
(32:22) Identifying Challenges and Solutions
(35:49) Enhancing Customer Experience through Upselling
(38:47) Success Stories: Real-World Impact
(41:07) Emerging Trends in AI and Analytics

Subscribe now to join the conversation and simplify complexity with Simplicity Conversations.

Building Genuine Connections in Business - Symplicity Conversations

Catherine Ripley — Tue, 01 Apr 2025 03:30:00 -0400

In this episode of Symplicity Conversations, join host Catherine Ripley as she sits down with Nick Stevenson, Technical Account Manager at Symplicity Communications. Dive into an engaging conversation about the evolving landscape of business and technology, the importance of genuine relationships, and how Symplicity Communications is making a difference by prioritizing client needs over sales tactics.

Discover insights on navigating the challenges of sales, the role of AI in automation, and the power of fostering strong connections. From Nick's transition into the tech industry to the exciting new office space that embodies Symplicity's growth, this episode is packed with inspiring stories and valuable lessons. Don’t miss out on this candid discussion that highlights the heart and soul of Symplicity Communications.

Chapters:
(00:00) Welcome to Simplicity Conversations
(01:57) The Journey of 186Cloud
(07:24) Milestones and Growth in the Tech Industry
(11:29) Technological Evolution and Business Adaptation
(18:08) Shifts in Decision-Making in Technology Purchases
(22:15) Building Trust and Relationships with Clients
(27:25) The Role of Partnerships in Technology Solutions
(30:21) The Impact of AI on the IT Services Industry
(35:30) Data Integration and Customer Experience
(41:24) Proud Accomplishments and Future Ambitions

Subscribe now and join the conversation!

Unlocking Innovation: The Confluence Series with Brian Cohen - Symplicity Conversations

Catherine Ripley — Tue, 25 Mar 2025 03:30:00 -0400

Join us on this episode of Symplicity Conversations as host Catherine Ripley sits down with Brian Cohen to explore innovation and community impact. Discover the inspiration and impact of the Confluence Thought Series, a groundbreaking initiative that brings innovation and community together in West Michigan.

Brian shares his journey from launching successful music festivals to creating dynamic platforms like the Confluence events, which highlight the area's rich innovation landscape. Learn about the upcoming Confluence Thought Series, sponsored by Symplicity, and how it fosters meaningful connections across various sectors, from tech and HR to philanthropy and entrepreneurship.

Tune in to hear about the unique collaborative environment in Grand Rapids and how Confluence is helping to shape the future of technology and community engagement. Whether you're a tech leader, entrepreneur, or community enthusiast, this episode offers valuable insights and inspiration. Don't miss it!

Chapters:
(00:00) Welcome to Symplicity Conversations
(01:29) Introducing Brian Cohen and Confluence Events
(03:46) The Birth of the Confluence Series
(07:11) Exploring the Thought Series
(09:41) Networking and Community Connections
(13:43) Evolving the Confluence Experience
(17:05) Confluence and Tech Week GR
(19:49) Emerging Trends for Tech Leaders
(21:06) Encouraging Cross-Disciplinary Collaboration
(23:29) Passion for Innovation and Leadership
(25:38) Advice for Aspiring Event Producers
(26:51) Memorable Moments from Confluence
(28:36) Dream Speakers for Future Events
(31:56) Getting Involved with Confluence
(33:24) Final Thoughts and Messages for the Community

Subscribe to Symplicity Conversations to stay updated on the latest episodes and connect with leaders who are shaping the future of business and technology.

Innovation In Nonprofit Fundraising With ClickBid - Symplicity Conversations

Catherine Ripley — Tue, 18 Mar 2025 03:30:00 -0400

In this episode of Symplicity Conversations, host Catherine Ripley sits down with Matthew Burnell, founder and CEO of ClickBid, to explore the transformative power of technology in nonprofit fundraising.

Matt shares the journey of ClickBid from its early days of replacing paper auctions with digital solutions to its current role in improving fundraising through innovative auction technology. We talk about the evolution of digital fundraising, the impact of real-time video delivery during the pandemic, and the pivotal role of automation and AI in shaping the future of giving. Matt also highlights the importance of fostering strong business relationships and adapting to technological advancements to drive success.

Chapters:
(00:00) Welcome to Symplicity Conversations with Catherine Behrenbrinker
(01:15) Guest Intro: Matthew Burnell, Founder & CEO of ClickBid
(03:04) The Origin Story of ClickBid
(06:22) How Technology Is Changing Nonprofit Fundraising
(10:17) Simplifying the Donor Experience
(15:43) Transforming Galas Through Digital Tools
(20:11) Lessons for Nonprofits Navigating Change
(25:56) The Future of Innovation in Nonprofit Giving
(30:02) Closing Thoughts and Call to Action

Tune in for actionable insights and inspiring stories from a leader at the forefront of nonprofit innovation. Subscribe now to join the conversation and learn how to simplify complexity and make a meaningful impact with Symplicity Conversations.

In the Trenches For Client Success - Symplicity Conversations

Catherine Ripley — Tue, 11 Mar 2025 03:30:00 -0400

Welcome to another inspiring episode of Symplicity Conversations! Join host Catherine Ripley as she sits down with Jessica Reilly, Manager of Customer Success at Symplicity, to explore the pivotal role Operations play in driving innovation and success. In this episode, Jessica shares her unique journey from stage management at SeaWorld to leading operations at Symplicity. Discover how her transformative career shift was fueled by a passion for leadership and a desire to make a meaningful impact.

We talk about the critical role of operations at Symplicity, highlighting how the team empowers businesses by streamlining processes and enhancing customer experiences through innovative strategies and automation. Learn about the importance of building strong relationships, adapting to change, and finding fulfillment in your career. Whether you're considering a career shift or seeking inspiration to navigate challenges, Jessica's story is sure to resonate and motivate.

Chapters:
(00:00) Welcome to Symplicity Conversations
(01:27) Jessica's Journey to Symplicity
(07:08) Memorable Moments at SeaWorld
(12:11) Transferable Skills in Technology
(18:02) Empowerment and Team Dynamics
(25:46) Making Career Shifts and Finding Happiness

Transforming Business and Breaking Records through Collaboration - Symplicity Conversations

Catherine Ripley — Tue, 04 Mar 2025 03:30:00 -0500

Our host Catherine Ripley sits down with Della Pretzer, Senior Regional Partner Manager at RingCentral, to unpack the power of business relationships.

Discover how innovation and collaboration fuel success in today's business landscape. Catherine and Della discuss the power of partnerships, the journey to record-breaking achievements, and the evolving role of technology in enhancing customer experience.

Learn valuable lessons on perseverance, trust, and navigating the tech industry as a woman. Whether you're an entrepreneur or a leader in your field, this episode offers actionable insights to help you transform challenges into opportunities.

Chapters:
(00:00) Welcome to Symplicity Conversations
(01:57) Celebrating Record-Breaking Success
(04:47) The Power of Partnerships
(08:41) Della's Journey in Technology Sales
(10:16) Understanding the Agent Model
(14:40) Lessons in Managing Partnerships
(18:10) The Importance of Relationships
(20:49) Navigating Complex Projects
(23:41) Embracing Automation and AI
(24:15) Visionary Leadership at RingCentral
(30:20) The Power of Partnership and Support
(34:30) Navigating Gender Dynamics in Technology
(40:14) Innovations and Trust in Technology

Don't miss this engaging conversation about simplifying complexity and driving growth. Subscribe now to stay inspired!

Transforming IT Culture and Innovation with Craig Diggs from Fresh Thyme - Symplicity Conversations

Catherine Ripley — Tue, 25 Feb 2025 03:35:00 -0500

Join us for this exciting episode of Symplicity Conversations as host Catherine Ripley chats with Craig Diggs, an IT leader from Fresh Thyme Markets. Discover how Craig is transforming the IT landscape with innovative strategies and a focus on empowering his team. From tackling outdated systems to implementing cutting-edge technologies, Craig shares his journey and the challenges he faces in leading IT transformations. Whether you're an IT professional or simply curious about the role of technology in business evolution, this episode is packed with insights and inspiration. Don't miss out—subscribe, like, and hit that notification bell for more engaging conversations!

Chapters:
(00:00) Welcome to Symplicity Conversations
(01:21) Craig Diggs: Journey into IT Leadership
(06:45) Transforming IT Culture at FreshTime Markets
(11:49) Courageous Conversations: Leading Change in Technology
(17:43) Building a Technology Plan: Lessons Learned
(22:34) Fostering a Collaborative Culture in IT
(27:57) Navigating Remote and Hybrid Work Dynamics
(32:59) Vendor Relationships: Building Partnerships
(36:25) Making IT Fun and Engaging
(40:00) Technology as a Revenue Engine

Leading Through Transformation and Growth with Margi Shaw on Nitel's Comcast Business Acquisition - Symplicity Conversations

Catherine Ripley — Tue, 18 Feb 2025 03:35:00 -0500

In this episode of Symplicity Conversations, we sit down with Margi Shaw, CEO of Nitel, to explore her leadership journey and the remarkable growth Nitel has achieved under her guidance.

Margi shares valuable insights into her leadership style, strategies for scaling a business, and the pivotal moments that shaped her career. We dive into the challenges and triumphs of being a female leader in the technology industry, and Margi offers advice for women aspiring to reach executive levels.

Additionally, we discuss the recent acquisition of Nitel by Comcast Business, exploring what this means for the future of both companies and their customers.

Tune in to gain actionable insights and discover how Margi navigates the complexities of leadership with kindness, transparency, and a focus on creating meaningful business relationships.

Don't miss out on Margi's tips for fostering a strong company culture during times of growth and change. Subscribe now to join the conversation and simplify the complexities of business.

Chapters:
(00:00) Welcome to Symplicity Conversations
(01:27) Margi Shaw's Leadership Journey
(04:24) Overcoming Challenges as a Female Leader
(07:56) Evolving Leadership Styles
(10:58) Strategies for Business Growth
(14:02) The Impact of Acquisition by Comcast
(19:59) Managing Transition and Employee Concerns
(28:29) Building and Sustaining Company Culture
(33:46) Attracting and Retaining Talent
(37:43) Advice for Future Leaders

Creativity In Relationship Building - Symplicity Conversations

Catherine Ripley — Tue, 11 Feb 2025 03:45:00 -0500

In this episode of Symplicity Conversations, we sit down with Nick Stevenson, a dynamic business development representative at Symplicity, who brings a unique blend of creativity and strategy to our sales team. Discover how Nick's background as a musician influences his approach to sales and contributes to our distinctive strategy.

We discuss Nick's journey from a self-taught guitarist to a college-trained musician, and how these experiences shape his role at Symplicity.

Join us as we explore the unexpected connection between music and sales, and gain insights into building meaningful relationships with clients.

Subscribe to hear more from those in the industry who are shaping our future!

Chapters:
(00:00) Welcome to Symplicity Conversations
(01:27) Nick's Musical Journey
(06:30) Transitioning to Technology Sales
(12:09) The Philosophy of Sales and Relationships
(17:00) Quality Over Quantity in Sales

Family Bonds and Finding Inspiration - Symplicity Conversations

Catherine Ripley — Tue, 04 Feb 2025 03:30:00 -0500

In this heartfelt episode, we dive into the inspiring journey of Catherine and her family as they navigate the ups and downs of growing and running a business while maintaining strong family bonds. Listen in as Catherine shares the pivotal moments that shaped her and inspired her commitment to creating a supportive work environment. Joined by her daughters, Samantha and Nichole, and her mother, Caron, Catherine reflects on the influence of family support and resilience in overcoming challenges both in business and personal life.

Catherine and her family offer listeners an intimate glimpse into their lives, underscoring the significance of love, perseverance, and a supportive network in achieving personal and professional success.

With stories of resilience, love, and even the occasional debate over matching tattoos, this episode is a testament to the strength of family and the power of perseverance. Whether you're looking for inspiration in business or life, you won't want to miss this candid and touching conversation.

Chapters:
(00:00) Introduction to Symplicity Conversations
(01:28) Catherine's Personal Journey
(03:31) Family Dynamics and Support
(10:11) Overcoming Challenges and Resilience
(13:31) Lessons from Success and Failure
(20:08) The Role of Family in Business
(24:25) Navigating Grief and Growth
(26:42) Embracing Change and Resilience
(30:32) The Importance of Family and Quality Time
(34:46) Aspirations and Support for Growth
(37:04) Reflections on Personal Growth and Legacy
--

Connect with Catherine Ripley
LinkedIn: https://www.linkedin.com/in/catherineripley0813/

Navigating the Complex World of Government Contracting - Symplicity Conversations

Catherine Ripley — Tue, 28 Jan 2025 03:45:00 -0500

On this engaging episode of Symplicity Conversations, host Catherine Ripley dives deep into the world of government contracting with the Symplicity Communications team. Hear the inspiring journeys of Victor Zuniga, Ben Murray, and Carla Skuhrovec, who bring unique expertise and passion to Symplicity's Government Contracting Division.

Learn how they navigate the complexities of federal and state markets, build trust with decision-makers, and leverage cutting-edge technology to drive success. From the power of partnerships to the impact of automation and sustainability initiatives, this episode is packed with actionable insights and strategies for anyone interested in the intersection of business, technology, and public service.

Whether you're a seasoned professional or new to the field, tune in to explore how Symplicity is transforming challenges into opportunities and making a meaningful impact in the public sector. Don't miss out—subscribe, and join the conversation today!

Chapters:
(00:00) Introduction to Symplicity Conversations
(02:22) The Journey into Government Contracting
(06:36) Building a Dynamic Team
(12:11) Unexpected Lessons in Government Contracting
(14:15) Customer-Centric Approach
(18:01) Navigating Complexities in Government Contracts
(20:42) Future Trends and Opportunities in Government Contracting
(22:41) Navigating Certifications and Differentiators
(24:07) Overcoming Hurdles in Government Contracting
(27:00) The Importance of Marketing and Networking
(28:12) Building Trust and Relationships in Government
(30:20) Team Dynamics and Collaboration
(32:13) Success Stories and Past Performance
(33:51) Motivation in Federal Contracting
(36:11) Future Aspirations and Team Growth
(39:33) Advice for Newcomers in Government Contracting

Connect with our Guests!

Victor Zuniga
LinkedIn: https://www.linkedin.com/in/victor-zuniga-80223277/

Ben Murray
LinkedIn: https://www.linkedin.com/in/benjmurray/

Carla Skuhrovec
LinkedIn: https://www.linkedin.com/in/carla-skuhrovec-4a8a59233/

Catherine Ripley
LinkedIn: https://www.linkedin.com/in/catherineripley0813/

West Michigan's Tech Revolution with Jennifer Wangler - Symplicity Conversations

Catherine Ripley — Tue, 21 Jan 2025 11:03:11 -0500

In this exciting episode of Symplicity Conversations, host Catherine Ripley is joined by Jennifer Wangler, Vice President of Technology at The Right Place, for an inspiring discussion on the transformative power of technology and collaboration in West Michigan.

Jennifer shares her journey from running a small business to leading tech innovation and community-building efforts. Together, they discuss the rise of Grand Rapids as a burgeoning tech hub, the significant impact of the Technology Council of West Michigan, and the growing opportunities for women in tech through initiatives like Go Beyond.

Tune in to discover how technology is reshaping industries, fostering community connections, and driving growth. Whether you're a tech enthusiast, business leader, or aspiring entrepreneur, this episode offers valuable insights and inspiration to help you embrace the future with confidence.

Don't miss out—subscribe now and join the conversation!

Chapters:
(00:00) Welcome to Symplicity Conversations
(00:58) Jennifer Wangler’s Journey in Technology
(03:04) The Impact of the Technology Council of West Michigan
(06:03) Collaboration and Community in West Michigan
(08:55) Opportunities and Challenges in the Tech Sector
(11:50) The Role of AI and Automation
(14:50) Go Beyond: Empowering Women in Tech
(17:47) Success Stories from Go Beyond
(21:05) Tech Week Grand Rapids: Growth and Evolution
(24:12) Trends in Technology for Businesses
(26:55) Inspiration and Motivation in Leadership
(30:12) Creating an Advisory Team
(32:50) Recharge and Personal Growth
(36:06) Final Thoughts and Resources

Connect with Jennifer Wangler
LinkedIn: https://www.linkedin.com/in/wanglerj/

Connect with Catherine Ripley
LinkedIn: https://www.linkedin.com/in/catherineripley0813/

Embracing the Journey with Rachel Gorman - Symplicity Conversations

Catherine Ripley — Tue, 14 Jan 2025 11:13:40 -0500

In this episode of Symplicity Conversations, Catherine Ripley sits down with Rachel Gorman, President and CEO of the Muskegon Lakeshore Chamber of Commerce, for an insightful discussion about the evolving landscape of Muskegon and the importance of following your passions. Rachel shares her perspective on the city’s transformation, the value of building meaningful connections, and the significance of mentorship in shaping one’s path.

Together, they explore how a culture of kindness and a strong sense of community underpin the business ideals of West Michigan. The conversation highlights the idea that the journey, rather than the destination, holds the most value—a mindset that resonates with both business leaders and individuals forging their careers. Tune in for an inspiring conversation about personal growth, professional development, and the power of connecting with others along the way.

Join us for this uplifting and thought-provoking episode as Rachel and Catherine discuss how embracing the journey can lead to unexpected and rewarding destinations!

Chapters:
(00:00) Welcome to Symplicity Conversations
(01:54) Introduction to Rachel Gorman and Muskegon Lakeshore
(07:09) Rachel's Journey to Leadership
(15:57) The Importance of Community and Mentorship
(20:54) Embracing the Journey and Opportunities
(24:33) Embracing Community and Mentorship
(27:05) The Power of Mentorship in Career Growth
(28:45) Women in Leadership: Balancing Career and Family
(30:43) Leading Through Change: The Role of the Chamber
(32:52) Celebrating Community Growth and Collaboration
(36:43) Leadership Traits for Community Impact
(39:27) Inspiration from Community Stories
(40:34) Learning from Historical Leaders
(43:17) The Importance of Balanced Perspectives
(44:42) Advice for Young Professionals
--

Connect with Rachel Gorman
LinkedIn: https://www.linkedin.com/in/rachel-gorman-mba-859b4459/

Connect with Catherine Ripley
LinkedIn: https://www.linkedin.com/in/catherineripley0813/

The Marketing Journey with Doug Seites - Symplicity Conversations

Catherine Ripley — Mon, 13 Jan 2025 22:16:08 -0500

Welcome to the first-ever episode of Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.

Our host, Catherine Ripley, is joined by Symplicity Communications Marketing Manager, Doug Seites, as they talk about his unique journey to his current role, the marketing challenges Symplicity and similar companies face, and ideas for the future.

Chapters:
(00:00) Introduction to Symplicity Conversations
(00:59) The Journey of Podcasting at Symplicity
(03:06) The Evolution of Symplicity Communications
(06:13) The Role of Communication in Technology
(08:49) Doug's Background and Career Path
(12:01) Navigating Career Growth and Opportunities
(15:10) Creativity and Innovation in Marketing
(18:02) The Evolution of Marketing Strategies
(21:05) Personalization in Marketing
(24:07) Effective Communication in Marketing
(30:05) Collaboration Across Teams
(38:48) Leveraging Technology in Marketing
(44:48) Advice for Aspiring Marketers
--

Connect with Doug Seites:
LinkedIn: https://www.linkedin.com/in/doug-seites-2b811020/

Connect with Catherine Ripley:
LinkedIn: https://www.linkedin.com/in/catherineripley0813/

Welcome to Symplicity Conversations! - Trailer

Catherine Ripley — Sun, 12 Jan 2025 22:20:00 -0500

Welcome to Symplicity Conversations, the podcast where business, culture, and community come together to inspire and empower. Together, each episode we’ll explore meaningful conversations about how today’s business landscape is shaped by innovation, relationships, and the people behind the progress. From actionable insights and stories from industry leaders to topics like customer experience, fostering strong business relationships, and the role of automation—we’ve got you covered.

Connect with Doug Seites
LinkedIn: https://www.linkedin.com/in/doug-seites-2b811020

Connect with Catherine Ripley
LinkedIn: https://www.linkedin.com/in/catherineripley0813/