SuperPod — Recession-proof your MSP Transistor (https://transistor.fm) https://feeds.transistor.fm/superpod-recession-proof-your-msp Launching a special, limited edition of SuperOps.ai's podcast, SuperPod - Recession-proof your MSP. We invite thriving MSP veterans who have pushed through many downturns and ask them the secrets that have kept their businesses resistant to recessions. © 2023 SuperOps.ai. All rights reserved c74b6cca-8fda-570d-8a5f-7cde771399e9 no en Mon, 12 Aug 2024 23:58:49 -0700 Tue, 02 Dec 2025 17:30:06 -0800 https://superops.ai/ https://img.transistor.fm/f2phTD-DEcG94pbGu8SBKb3vSkwZV53U08PSqRLwHZY/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM4NzgwLzE2NzY0/NjYwOTgtYXJ0d29y/ay5qcGc.jpg SuperPod — Recession-proof your MSP https://superops.ai/ episodic Radhika Nair Launching a special, limited edition of SuperOps.ai's podcast, SuperPod - Recession-proof your MSP. We invite thriving MSP veterans who have pushed through many downturns and ask them the secrets that have kept their businesses resistant to recessions. Launching a special, limited edition of SuperOps.ai's podcast, SuperPod - Recession-proof your MSP. managed service provider, msp, recession Arvind Parthiban No No What an MSP should do when growth plateaus 17 17 What an MSP should do when growth plateaus full cc27df62-aaef-4a0b-8a47-70fbd89229a5 https://share.transistor.fm/s/25a047e9 Pete Matheson started Tekkers IT Solutions in 2011 at the tail end of the previous recession. He grew the business to over 16 staff and over £1.2m in revenue. He successfully sold the business in 2020. He is using the lessons he learned from building, scaling, and selling his business to coach other MSPs. He is also a popular YouTuber and mobile & tech reviewer.

In this episode, he talks about the challenges that prevent smaller MSPs from achieving growth.

]]> Pete Matheson started Tekkers IT Solutions in 2011 at the tail end of the previous recession. He grew the business to over 16 staff and over £1.2m in revenue. He successfully sold the business in 2020. He is using the lessons he learned from building, scaling, and selling his business to coach other MSPs. He is also a popular YouTuber and mobile & tech reviewer.

In this episode, he talks about the challenges that prevent smaller MSPs from achieving growth.

]]> Wed, 21 Jun 2023 00:09:00 -0700 Radhika Nair Radhika Nair 2991 Pete Matheson started Tekkers IT Solutions in 2011 at the tail end of the previous recession. He grew the business to over 16 staff and over £1.2m in revenue. He successfully sold the business in 2020. He is using the lessons he learned from building, scaling, and selling his business to coach other MSPs. He is also a popular YouTuber and mobile & tech reviewer.

In this episode, he talks about the challenges that prevent smaller MSPs from achieving growth.

]]> managed service provider, msp, recession No Leveraging your network - the secret to MSP success 16 16 Leveraging your network - the secret to MSP success full 8f899bdb-9a00-438a-87f9-88d4a7ce05b1 https://share.transistor.fm/s/9695c4a1 Matt Solomon is a veteran in the MSP industry. He was the 1st employee at the cybersecurity firm ID Agent. He is the Co-founder of the MSP-focused vendor marketplace, Channel Program. Matt is a sales and marketing expert and, before launching Channel Program, ran a consultancy business where he supported MSPs and others with their go-to-market strategies.

In this episode, Matt dives into the topic of how MSPs need to leverage their network online and offline. He says MSPs need to be where their customers and prospects gather and position themselves as an expert.

]]> Matt Solomon is a veteran in the MSP industry. He was the 1st employee at the cybersecurity firm ID Agent. He is the Co-founder of the MSP-focused vendor marketplace, Channel Program. Matt is a sales and marketing expert and, before launching Channel Program, ran a consultancy business where he supported MSPs and others with their go-to-market strategies.

In this episode, Matt dives into the topic of how MSPs need to leverage their network online and offline. He says MSPs need to be where their customers and prospects gather and position themselves as an expert.

]]> Wed, 14 Jun 2023 05:19:50 -0700 Radhika Nair Radhika Nair 1960 Matt Solomon is a veteran in the MSP industry. He was the 1st employee at the cybersecurity firm ID Agent. He is the Co-founder of the MSP-focused vendor marketplace, Channel Program. Matt is a sales and marketing expert and, before launching Channel Program, ran a consultancy business where he supported MSPs and others with their go-to-market strategies.

In this episode, Matt dives into the topic of how MSPs need to leverage their network online and offline. He says MSPs need to be where their customers and prospects gather and position themselves as an expert.

]]> managed service provider, msp, recession No Life and business lessons on resilience 15 15 Life and business lessons on resilience full b0c33cd6-f7d0-451a-9d7c-188ec79454e4 https://share.transistor.fm/s/abba8d78 Mark Copeman is Director at Wingman Marketing. He is a serial entrepreneur and author of MSP Secrets Revealed and Help Desk Habits. 

He has worked closely with MSPs for many years, especially on making their websites effective. Having faced a severe health crisis at the age of 27, Mark talks about resilience, especially the human aspects of it.

]]> Mark Copeman is Director at Wingman Marketing. He is a serial entrepreneur and author of MSP Secrets Revealed and Help Desk Habits. 

He has worked closely with MSPs for many years, especially on making their websites effective. Having faced a severe health crisis at the age of 27, Mark talks about resilience, especially the human aspects of it.

]]> Wed, 31 May 2023 03:57:00 -0700 Radhika Nair Radhika Nair 2038 Mark Copeman is Director at Wingman Marketing. He is a serial entrepreneur and author of MSP Secrets Revealed and Help Desk Habits. 

He has worked closely with MSPs for many years, especially on making their websites effective. Having faced a severe health crisis at the age of 27, Mark talks about resilience, especially the human aspects of it.

]]> managed service provider, msp, recession No Automating MSP workflow to drive faster growth 14 14 Automating MSP workflow to drive faster growth full 089bf3ac-0c13-4f5c-81be-87a20f45996e https://share.transistor.fm/s/0ee94ae4 Chris Timm is an MSP expert and runs Sondela Consulting based in the UK. He closely works with MSP businesses across the globe and helps them achieve efficiencies and maximize profitability through the use of PSA and other business tools. He has deep experience in the MSP industry and ran an MSP business for 14 years. 

In this episode, he talks about the need for automating MSP workflow if you want to achieve faster growth, especially when the overall macro economy is slowing down.

]]> Chris Timm is an MSP expert and runs Sondela Consulting based in the UK. He closely works with MSP businesses across the globe and helps them achieve efficiencies and maximize profitability through the use of PSA and other business tools. He has deep experience in the MSP industry and ran an MSP business for 14 years. 

In this episode, he talks about the need for automating MSP workflow if you want to achieve faster growth, especially when the overall macro economy is slowing down.

]]> Wed, 24 May 2023 01:39:04 -0700 Radhika Nair Radhika Nair 1838 Chris Timm is an MSP expert and runs Sondela Consulting based in the UK. He closely works with MSP businesses across the globe and helps them achieve efficiencies and maximize profitability through the use of PSA and other business tools. He has deep experience in the MSP industry and ran an MSP business for 14 years. 

In this episode, he talks about the need for automating MSP workflow if you want to achieve faster growth, especially when the overall macro economy is slowing down.

]]> managed service provider, msp, recession No So you have a cybersecurity package, what next? 13 13 So you have a cybersecurity package, what next? full 2e35534f-705f-497a-9ac8-d5e4ee27428c https://share.transistor.fm/s/41d1fe6b Jennifer Bleam, better known as the “Cybersecurity Sherpa”, is the founder of MSP Sales Revolution. She is a mentor to MSPs and has helped grow several multi-million dollar companies and divisions in under 2 years each. In this episode, she talks about how MSPs should sell their cybersecurity package and shares practical and tried and tested methods to make that sale happen.

]]> Jennifer Bleam, better known as the “Cybersecurity Sherpa”, is the founder of MSP Sales Revolution. She is a mentor to MSPs and has helped grow several multi-million dollar companies and divisions in under 2 years each. In this episode, she talks about how MSPs should sell their cybersecurity package and shares practical and tried and tested methods to make that sale happen.

]]> Wed, 17 May 2023 04:08:49 -0700 Radhika Nair Radhika Nair 2124 Jennifer Bleam, better known as the “Cybersecurity Sherpa”, is the founder of MSP Sales Revolution. She is a mentor to MSPs and has helped grow several multi-million dollar companies and divisions in under 2 years each. In this episode, she talks about how MSPs should sell their cybersecurity package and shares practical and tried and tested methods to make that sale happen.

]]> managed service provider, msp, recession No Why you need to start charging your clients more for cybersecurity 12 12 Why you need to start charging your clients more for cybersecurity full 694862f6-05d9-4c04-b136-73371a8abf8b https://share.transistor.fm/s/c86e3697 Cybersecurity is a crucial component of a business's health posture. But they're often underrated during negotiations when it comes to paying for it. In this episode of SuperPod — Recession-proof your MSP, Andrew Eardley talks about why it's important for MSPs to charge more for their cybersecurity services to help MSPs understand their importance.

]]> Cybersecurity is a crucial component of a business's health posture. But they're often underrated during negotiations when it comes to paying for it. In this episode of SuperPod — Recession-proof your MSP, Andrew Eardley talks about why it's important for MSPs to charge more for their cybersecurity services to help MSPs understand their importance.

]]> Wed, 03 May 2023 04:27:19 -0700 Radhika Nair Radhika Nair 2422 Cybersecurity is a crucial component of a business's health posture. But they're often underrated during negotiations when it comes to paying for it. In this episode of SuperPod — Recession-proof your MSP, Andrew Eardley talks about why it's important for MSPs to charge more for their cybersecurity services to help MSPs understand their importance.

]]> managed service provider, msp, recession No How to market technology to those who don’t want to talk tech 11 11 How to market technology to those who don’t want to talk tech full c1e9167e-4dce-49d8-a37c-3100f2b90c53 https://share.transistor.fm/s/ddfde85c Dave Sutton is the Managing Director of Wingman Marketing. He started his career working for MSPs and realized that there wasn’t any good marketing agency that was focused on MSPs. He set out to bridge this gap and in 2017 launched Wingman, which acts as the external marketing department for MSPs.

In this episode, Dave talks about how MSPs can market tech to those who don’t want to talk about tech, especially when in a recession many businesses are looking to outsource their IT support.

]]> Dave Sutton is the Managing Director of Wingman Marketing. He started his career working for MSPs and realized that there wasn’t any good marketing agency that was focused on MSPs. He set out to bridge this gap and in 2017 launched Wingman, which acts as the external marketing department for MSPs.

In this episode, Dave talks about how MSPs can market tech to those who don’t want to talk about tech, especially when in a recession many businesses are looking to outsource their IT support.

]]> Wed, 26 Apr 2023 03:26:22 -0700 Radhika Nair Radhika Nair 2210 Dave Sutton is the Managing Director of Wingman Marketing. He started his career working for MSPs and realized that there wasn’t any good marketing agency that was focused on MSPs. He set out to bridge this gap and in 2017 launched Wingman, which acts as the external marketing department for MSPs.

In this episode, Dave talks about how MSPs can market tech to those who don’t want to talk about tech, especially when in a recession many businesses are looking to outsource their IT support.

]]> managed service provider, msp, recession No Why MSPs need to curate their client list 10 10 Why MSPs need to curate their client list full f2562f92-87d2-421c-95d7-550072e2fd3c https://share.transistor.fm/s/ceb1a7bf Joe Burns is the co-founder and CEO of Reformed IT, which offers Managed IT Services and specializes in Cyber Security. Reformed IT is Joe’s second MSP. He co-founded Pyranet UK in 2005, and exited it successfully in 2016 when Townley Group acquired it. Joe remained at Townley as its Group Managing Director until 2019. 

In this episode, Joe shares how the lessons he learned from his experience building Pyranet have influenced his second stint as an MSP entrepreneur. One of the key lessons is the importance of carefully selecting the partners an MSP chooses to work with, and this includes clients. Joe does a deep dive into why and how MSPs can curate their client list, and why that is particularly important in an uncertain economic climate.

]]> Joe Burns is the co-founder and CEO of Reformed IT, which offers Managed IT Services and specializes in Cyber Security. Reformed IT is Joe’s second MSP. He co-founded Pyranet UK in 2005, and exited it successfully in 2016 when Townley Group acquired it. Joe remained at Townley as its Group Managing Director until 2019. 

In this episode, Joe shares how the lessons he learned from his experience building Pyranet have influenced his second stint as an MSP entrepreneur. One of the key lessons is the importance of carefully selecting the partners an MSP chooses to work with, and this includes clients. Joe does a deep dive into why and how MSPs can curate their client list, and why that is particularly important in an uncertain economic climate.

]]> Wed, 19 Apr 2023 04:32:46 -0700 Radhika Nair Radhika Nair 1648 Joe Burns is the co-founder and CEO of Reformed IT, which offers Managed IT Services and specializes in Cyber Security. Reformed IT is Joe’s second MSP. He co-founded Pyranet UK in 2005, and exited it successfully in 2016 when Townley Group acquired it. Joe remained at Townley as its Group Managing Director until 2019. 

In this episode, Joe shares how the lessons he learned from his experience building Pyranet have influenced his second stint as an MSP entrepreneur. One of the key lessons is the importance of carefully selecting the partners an MSP chooses to work with, and this includes clients. Joe does a deep dive into why and how MSPs can curate their client list, and why that is particularly important in an uncertain economic climate.

]]> managed service provider, msp, recession No Creating a resilient MSP that is built for success 9 9 Creating a resilient MSP that is built for success full 778b0e49-df80-4148-9841-5fb8e58ff8c8 https://share.transistor.fm/s/69fd87b1 How resilient is your MSP business? When the macroeconomic climate becomes inclement, will your MSP weather the storm? Vera Tucci, Co-owner and COO of T-Consulting shares hard-earned lessons on building a resilient MSP in this episode of SuperPod - Recession-proof your MSP.

]]> How resilient is your MSP business? When the macroeconomic climate becomes inclement, will your MSP weather the storm? Vera Tucci, Co-owner and COO of T-Consulting shares hard-earned lessons on building a resilient MSP in this episode of SuperPod - Recession-proof your MSP.

]]> Wed, 12 Apr 2023 01:57:03 -0700 Radhika Nair Radhika Nair 3002 How resilient is your MSP business? When the macroeconomic climate becomes inclement, will your MSP weather the storm? Vera Tucci, Co-owner and COO of T-Consulting shares hard-earned lessons on building a resilient MSP in this episode of SuperPod - Recession-proof your MSP.

]]> managed service provider, msp, recession No Why and how to become indispensable to your clients 8 8 Why and how to become indispensable to your clients full 07209b92-e841-416e-b7b4-8e8554ff854e https://share.transistor.fm/s/bdaf464f Customer retention is an uphill battle, especially in times of retention where businesses are cutting corners and saving costs. That's why Richard Tubb talks about the need to be an essential partner in your client's eyes and how you can reach that level.

]]> Customer retention is an uphill battle, especially in times of retention where businesses are cutting corners and saving costs. That's why Richard Tubb talks about the need to be an essential partner in your client's eyes and how you can reach that level.

]]> Wed, 05 Apr 2023 00:07:22 -0700 Radhika Nair Radhika Nair 2258 Customer retention is an uphill battle, especially in times of retention where businesses are cutting corners and saving costs. That's why Richard Tubb talks about the need to be an essential partner in your client's eyes and how you can reach that level.

]]> managed service provider, msp, recession No Surviving challenging times by being a better leader 7 7 Surviving challenging times by being a better leader full 11f96113-a6aa-4018-bd1f-af329f3019d7 https://share.transistor.fm/s/c8e3fff1 Ian Luckett and Stuart Warwick are founders of the MSP Growth Hub. Ian has over 20 years of experience as a mentor, coach and business strategist. Stuart is an MSP-focused business coach, creator of the Scale with Confidence model and Founder of the MSP Mastery program. 

In this episode, Ian and Stuart speak about how an MSP business owner can survive and thrive in challenging times by being a great leader and how to become one.

]]> Ian Luckett and Stuart Warwick are founders of the MSP Growth Hub. Ian has over 20 years of experience as a mentor, coach and business strategist. Stuart is an MSP-focused business coach, creator of the Scale with Confidence model and Founder of the MSP Mastery program. 

In this episode, Ian and Stuart speak about how an MSP business owner can survive and thrive in challenging times by being a great leader and how to become one.

]]> Wed, 29 Mar 2023 05:32:59 -0700 Radhika Nair Radhika Nair 2358 Ian Luckett and Stuart Warwick are founders of the MSP Growth Hub. Ian has over 20 years of experience as a mentor, coach and business strategist. Stuart is an MSP-focused business coach, creator of the Scale with Confidence model and Founder of the MSP Mastery program. 

In this episode, Ian and Stuart speak about how an MSP business owner can survive and thrive in challenging times by being a great leader and how to become one.

]]> managed service provider, msp, recession No Growing your MSP in a recession 6 6 Growing your MSP in a recession full 7e5d36b6-a04f-4c2e-aabf-a37c2ad9cd18 https://share.transistor.fm/s/f6df7647 Tracy Pound is the founder and MD of Maximity Ltd & the chair of CompTIA board of directors. Having worked with thousands of MSPs, she helps people take the SH out of IT day in and day out. In this episode with SuperPod, she reveals exclusive insights about growing your MSP in a recession.

]]> Tracy Pound is the founder and MD of Maximity Ltd & the chair of CompTIA board of directors. Having worked with thousands of MSPs, she helps people take the SH out of IT day in and day out. In this episode with SuperPod, she reveals exclusive insights about growing your MSP in a recession.

]]> Wed, 22 Mar 2023 01:31:58 -0700 Radhika Nair Radhika Nair 2002 Tracy Pound is the founder and MD of Maximity Ltd & the chair of CompTIA board of directors. Having worked with thousands of MSPs, she helps people take the SH out of IT day in and day out. In this episode with SuperPod, she reveals exclusive insights about growing your MSP in a recession.

]]> managed service provider, msp, recession No Leveraging automation for efficiency and succession-planning 5 5 Leveraging automation for efficiency and succession-planning full 1955c296-5041-41bc-830e-4e1176d12c8c https://share.transistor.fm/s/f90930e3 Scott Riley is a tech strategy professional who has worked in the IT and tech industry for over 20 years. He has held leadership roles at some of the UK’s largest IT service providers. Scott now runs a Microsoft 365 and Azure consultancy firm Cloud Nexus.

In this episode, Scott shares his insights on how in the recession, automation and standardization are a must for MSPs not just from an operational efficiency point of view, but also from a succession planning point of view.

]]> Scott Riley is a tech strategy professional who has worked in the IT and tech industry for over 20 years. He has held leadership roles at some of the UK’s largest IT service providers. Scott now runs a Microsoft 365 and Azure consultancy firm Cloud Nexus.

In this episode, Scott shares his insights on how in the recession, automation and standardization are a must for MSPs not just from an operational efficiency point of view, but also from a succession planning point of view.

]]> Wed, 15 Mar 2023 04:48:50 -0700 Radhika Nair Radhika Nair 2523 Scott Riley is a tech strategy professional who has worked in the IT and tech industry for over 20 years. He has held leadership roles at some of the UK’s largest IT service providers. Scott now runs a Microsoft 365 and Azure consultancy firm Cloud Nexus.

In this episode, Scott shares his insights on how in the recession, automation and standardization are a must for MSPs not just from an operational efficiency point of view, but also from a succession planning point of view.

]]> managed service provider, msp, recession No Diversity & inclusion go hand-in-hand with growth 4 4 Diversity & inclusion go hand-in-hand with growth full 29ce77ce-ce84-424d-8bb0-8ec69c4601d9 https://share.transistor.fm/s/7f20a5f7 Kris Blackmon is Chief Channel Officer at channel strategy leader JS Group. Kris is a veteran channel community builder and a fierce advocate of diversity, equity, and inclusion. In this episode of SuperPod — Recession-proof your MSP, Kris talks about why it's so important to have a diverse workplace, and how it actually walks along with your company's growth.

]]> Kris Blackmon is Chief Channel Officer at channel strategy leader JS Group. Kris is a veteran channel community builder and a fierce advocate of diversity, equity, and inclusion. In this episode of SuperPod — Recession-proof your MSP, Kris talks about why it's so important to have a diverse workplace, and how it actually walks along with your company's growth.

]]> Wed, 08 Mar 2023 02:37:48 -0800 Radhika Nair Radhika Nair 1812 Kris Blackmon is Chief Channel Officer at channel strategy leader JS Group. Kris is a veteran channel community builder and a fierce advocate of diversity, equity, and inclusion. In this episode of SuperPod — Recession-proof your MSP, Kris talks about why it's so important to have a diverse workplace, and how it actually walks along with your company's growth.

]]> managed service provider, msp, recession No Why is now the best time to take a good, hard look at your marketing strategy 3 3 Why is now the best time to take a good, hard look at your marketing strategy full de5229f7-adb1-4040-abec-3f38bd3fe725 https://share.transistor.fm/s/aaff08de If you're worried about your leads going down in a recession, you might need some help marketing your MSP effectively. How do you go about it? That's what we asked Paul Green on this episode of SuperPod — Recession-proof your MSP. Tune in!

]]> If you're worried about your leads going down in a recession, you might need some help marketing your MSP effectively. How do you go about it? That's what we asked Paul Green on this episode of SuperPod — Recession-proof your MSP. Tune in!

]]> Tue, 28 Feb 2023 21:45:15 -0800 Radhika Nair Radhika Nair 1674 If you're worried about your leads going down in a recession, you might need some help marketing your MSP effectively. How do you go about it? That's what we asked Paul Green on this episode of SuperPod — Recession-proof your MSP. Tune in!

]]> managed service provider, msp, recession No What an acquirer looks for in an MSP 2 2 What an acquirer looks for in an MSP full e6eaa7eb-8746-4685-a872-36dc0c55d022 https://share.transistor.fm/s/89141336 Acquisitions are a dream for MSPs but getting acquired is a long and tricky journey that comes with numerous pitfalls. That's why we talked to Dave Patel, Co-founder & CTO of BilledRight, for his insights on the green flags that every acquirer looks for.

]]> Acquisitions are a dream for MSPs but getting acquired is a long and tricky journey that comes with numerous pitfalls. That's why we talked to Dave Patel, Co-founder & CTO of BilledRight, for his insights on the green flags that every acquirer looks for.

]]> Wed, 22 Feb 2023 02:42:49 -0800 Radhika Nair Radhika Nair 1729 Acquisitions are a dream for MSPs but getting acquired is a long and tricky journey that comes with numerous pitfalls. That's why we talked to Dave Patel, Co-founder & CTO of BilledRight, for his insights on the green flags that every acquirer looks for.

]]> managed service provider, msp, recession No SuperPod - What MSPs needs to know about the recession 1 1 SuperPod - What MSPs needs to know about the recession full ccef1650-0d49-480b-908a-8813ecf21be6 https://share.transistor.fm/s/b85fee40 Launching special edition of SuperOps.ai's podcast, SuperPod - Recession-proof your MSP. In the 1st episode, Canalys' Senior Analyst, Robin Ody, shares data and his analysis on how the recession could affect Managed Service Providers (MSPs).

]]> Launching special edition of SuperOps.ai's podcast, SuperPod - Recession-proof your MSP. In the 1st episode, Canalys' Senior Analyst, Robin Ody, shares data and his analysis on how the recession could affect Managed Service Providers (MSPs).

]]> Wed, 15 Feb 2023 05:09:26 -0800 Radhika Nair Radhika Nair 2105 Launching special edition of SuperOps.ai's podcast, SuperPod - Recession-proof your MSP. In the 1st episode, Canalys' Senior Analyst, Robin Ody, shares data and his analysis on how the recession could affect Managed Service Providers (MSPs).

]]> managed service provider, msp, recession No