This episode is produced in partnership with Agilysys, helping hotels bring guest, spend and operations together on one platform so teams can understand the whole guest journey and drive smarter revenue decisions.

The Mandrake is not just a stay. It is an experience. Think two bars, two restaurants, a new members’ club and Dharmā, the world’s first immersive spa with an Origin Pool designed for full sensory reset. By day guests restore. By night they lean into the darker, playful side with DJs and performances. Through it all, service remains human and precise.

Key topics include:

✅ The boutique GM journey and owning your difference

✅ The art-led vision behind The Mandrake and its private collection

✅ Sexual wellness and safe, expert-led programming

✅ Dharmā immersive spa and the Origin Pool experience

✅ Building team energy and psychological safety on every shift

✅ Commercial acumen without losing the human touch

✅ Community work, mental health advocacy and empowering women in hospitality

Whether you lead an independent hotel or a branded property, this episode offers practical ideas on culture, programming and leadership that create memories from moments.

🎧 Listen now to hear the full conversation with The Mandrake’s GM, Eljesa Saciri.

Read more episodes and industry insight at Hotel Magazine.

Key Moments

00:00 – What hospitality means to Eljesa, creating memories from moments

00:41 – From studying law to the first female GM of The Mandrake

01:39 – Three things you did not know about Eljesa

02:43 – Inside The Mandrake: bars, restaurants, members’ club and greenhouse

03:18 – World’s first immersive spa and the new members’ club

03:47 – “I always said I would run it”

04:49 – The art-led vision and founder Rami’s personal collection

05:24 – Learning the building and its stories

05:35 – Sexual wellness at The Mandrake Salon with expert-led sessions

07:16 – First month as GM and the transportive feel of the hotel

07:46 – The all-encompassing experience: dark and light, last Friday package

08:35 – Late-night DJs and performance, then sleep and restore

08:53 – Breakfast on Jurema Terrace and restoration in Dharmā

09:53 – The Origin Pool: multi-sensory reset and ancient rituals with modern tech

11:19 – Early life as a refugee and seeking powerful female role models

14:04 – The pivot from law to hospitality and the first big break

15:28 – Ten years of rapid progression: asking questions, knowing where you fit

17:53 – Keeping it fun as a leader and setting the energy for the team

19:23 – Doing every job, leading from the floor

19:44 – Partner break: Agilysys on unified platforms and revenue clarity

23:01 – Being labelled “difficult,” age and leadership, proving commercial acumen

25:44 – Why luck meets hard work and being seen at the right time

26:08 – Community impact: women’s shelters, mental health and schools outreach

29:22 – Transparent leadership: open P&Ls, late-night support, umbrella mindset

30:48 – Learning from poor management to lead differently

32:24 – Two changes to fight for: women in leadership and real allyship

33:24 – Barriers to change and why women must champion women

34:29 – Mentors who changed the trajectory

35:58 – Midnight fox fiasco and the realities of GM life

37:29 – What has changed in a decade and why difference now leads

38:01 – Why you have to experience The Mandrake to understand it

38:40 – Career highlights: Acorn 30 Under 30 and a team award that mattered

40:08 – Quick fire: essentials, favourite cities, Hall of Fame pick, travel musts

42:17 – Question for the next guest

42:40 – Definition of hospitality: changing lives, not saving them

📩 Like, comment and subscribe to stay up to date on leadership, creativity and wellness in hospitality.

🤝 This episode of Suite Talk is in partnership with Agilysys.

🔗 Learn more about The Mandrake and Hotel Magazine.

With a major multi-million pound redevelopment completed and more on the way, this episode explores how to balance shiny new facilities with relentless attention to basics, and why culture, training and community are the true differentiators.

Tej doesn’t sugarcoat it. He talks staff retention and promotion from within, the realities of post-pandemic hiring, and why AI should power the back office so teams can spend more time with guests. He also reframes wellness for today’s guest — from Pilates and paddle to a well-earned cocktail with friends.

Key topics include:

✅ The “accidental hotelier” journey and Atithi Devo Bhava — guest as God

✅ What makes Foxhills feel like a village and how that shapes service

✅ Redefining wellness for business, members and families

✅ Investing in facilities while never dropping the basics

✅ Staff retention at scale, training, and promoting from within

✅ AI as a facilitator for better human service

✅ Mentoring, mental health, and making hospitality a chosen profession

Whether you lead a hotel, club or resort, this episode offers practical lessons on culture, consistency and community that you can apply right away.

🎧 Listen now to hear the full conversation with Foxhills MD Tej Walia.

Read more episodes and hospitality insights at Hotel Magazine.

Key Moments

00:00 – Tej’s origin story and the principle of Atithi Devo Bhava

00:42 – Introduction and career highlights to date

01:41 – Three things people may not know about Tej

02:54 – What makes Foxhills a “village” for members and guests

04:01 – Inside the Pavilion family building and estate facilities

05:17 – Hospitality as a lifestyle, not just a job

07:35 – Balancing community feel with national events and tournaments

08:43 – A broader definition of wellness that meets guests where they are

10:33 – Lessons from major refurb and development projects

14:04 – Staff retention, perks and why familiarity matters to members

16:28 – Training that sticks and promoting supervisors from within

18:57 – Trends to watch and why “bleisure” fits Foxhills

19:56 – Where AI helps — and where only people will do

22:21 – Commuting, work rhythms, and family support

24:42 – Quick-fire: habits, myths, first impressions

25:39 – AI: threat or opportunity

27:27 – A favourite hotel and early career foundations

28:29 – Mentors then and now — and mentoring others

31:54 – Leading millennials and Gen Z with open feedback

33:02 – Learning to support mental health at work

34:37 – Nurturing talent with clear pathways and the “Passport” program

35:54 – Hotelier Hall of Fame pick — Tej’s mum

37:12 – What Tej is doing to better the industry

39:01 – The biggest frustration and the promise of hospitality as a profession

40:25 – Career highlights and hosting major events

42:25 – Tej’s definition of hospitality today

📩 Like, comment, and subscribe to stay up to date on leadership, wellness and innovation in hospitality.

🔗 Learn more at Foxhills Club & Resort and Hotel Magazine.

With more than 25 years of experience across Southern Africa, Europe and the Middle East, Samantha shares her journey from growing up in a hospitality family in Cape Town to leading one of London’s most design-led hotel collections. She unpacks Montcalm’s philosophy of sensitive luxury, where intuition, empathy and clarity matter more than excess, and explains why making guests feel “seen” is the true marker of great service.

From leadership and culture to AI, sustainability and wellness, this episode explores how hospitality leaders can balance operational excellence with human connection, and why kindness and curiosity remain powerful competitive advantages.

Key topics include:

✅ Growing up in a hospitality family and finding a career through service

✅ Defining “sensitive luxury” and why intuitive service matters more than opulence

✅ How guest expectations have shifted from formality to comfort and familiarity

✅ The small details that create memorable guest experiences

✅ Building strong partnerships rooted in sustainability and shared values

✅ Leading teams through change with clarity, empathy and communication

✅ Using AI to remove friction and create more time for human connection

✅ Why wellbeing and wellness are shaping luxury hospitality in 2025

✅ Developing future leaders through curiosity, openness and mentorship

Whether you lead a boutique hotel or a multi-property portfolio, this episode offers grounded insights on delivering modern luxury through people-first leadership and thoughtful service.

🎧 Listen now to hear the full conversation with Montcalm Collection’s Samantha Van Exter.

Read more episodes and hospitality insights at https://thehotelmagazine.co.uk/

Key Moments:

1. 00:00 - Introduction & Opening
2. 01:47 - Early Life in Cape Town
3. 04:00 - Discovering the Power of Hospitality
4. 07:26 - Montcalm Mayfair & Design Philosophy
5. 08:53 - Sensitive Luxury Explained
6. 13:28 - Evolution of Guest Experience
7. 18:20 - Partnerships & Sustainability
8. 20:20 - Overcoming Industry Challenges
9. 23:58 - The Future: AI & Sustainability
10. 30:30 - Leadership & Legacy

📩 Like, comment, and subscribe to stay up to date on leadership, design and innovation in hospitality.

🔗 Learn more at https://montcalmcollection.com/ and https://thehotelmagazine.co.uk/.

From a paper round in Scotland to leading one of London’s most iconic landmark hotels, Fergus shares the formative experiences that shaped his work ethic, philosophy and people-first approach. He reflects candidly on a career-defining tragedy overseas, the mentors who influenced him, and why humility remains one of the most important traits in leadership.

This episode explores what great hospitality really means beyond chandeliers and suites, and why the way you make someone feel will always matter more than the physical product.

Key topics include:

✅ Growing up in Scotland and the work ethic that shaped his career

✅ From aspiring footballer to hotel management graduate

✅ The power of early responsibility and resilience

✅ A defining tragedy overseas that reshaped perspective

✅ Why humility is essential in leadership

✅ The difference between luxury and emotional connection

✅ Moving away from “command and control” leadership

✅ Why hospitality must end bullying culture for good

✅ Lessons from working in 11 different countries

✅ How to attract young talent back into hospitality

✅ Integrity, trust and earning followership

Fergus speaks openly about loss, accountability and culture, reminding us that hospitality is not about status or ego, but about lifting others and creating environments where both guests and teams thrive.

Whether you’re leading a landmark hotel or building your career in hospitality, this episode offers a masterclass in grounded leadership and long-term impact.

🎧 Listen now to hear the full conversation with Fergus Stewart.

Read more episodes and industry insights at Hotel Magazine.

Key Moments:

00:00 - From Scotland to CEO: Early life, family influence and work ethic

04:30 - Football dreams and choosing hospitality as a career

08:15 - Paper rounds, resilience and responsibility at a young age

12:40 - Mentorship and the £100 leadership lesson

18:50 - A tragic loss in Egypt that reshaped Fergus’ perspective

27:30 - Humility, grief and what truly matters in hospitality

31:45 - Defining great hospitality: It’s about how you make people feel

36:20 - Evolving leadership: From command and control to collaboration

44:10 - Changing hospitality culture and ending toxic kitchen behaviour

52:00 - Technology, personalisation and the future guest experience

📩 Like, comment and subscribe to stay up to date on leadership, culture and innovation in hospitality.

🔗 Learn more at The Landmark London and Hotel Magazine.

Centred around this year’s theme, Give To Gain, the discussion reflected on what it means to build a career in hospitality with generosity, resilience and purpose, and how we can continue to support and elevate the future women of our industry.

Recorded at the Library at Montcalm Mayfair, the conversation explores the progress hospitality has made towards gender equality, and where the industry still has work to do. The panel share personal stories from their own careers, reflecting on the mentors who shaped them, the challenges they’ve faced, and the opportunities they see for the next generation of women entering hospitality.

From breaking stereotypes to building supportive cultures and redefining what leadership looks like, this episode offers an honest and hopeful perspective on how the industry can continue to evolve.

Key topics include:

✅ Personal career journeys and the moments that shaped each leader
✅ The role of mentorship and sponsorship in hospitality careers
✅ Progress made towards gender equality in the industry
✅ Breaking stereotypes and challenging outdated leadership models
✅ Creating inclusive cultures where diverse voices are heard
✅ Balancing career growth with personal priorities
✅ Why representation matters at every level of hospitality
✅ Advice for the next generation of women entering the industry
✅ The responsibility leaders have to lift others as they rise

Through candid discussion and shared experiences, the panel highlight how collaboration, visibility and supportive leadership can help create a more inclusive future for hospitality.

🎧 Listen now to hear the full conversation celebrating International Women’s Day on Suite Talk.
Read more episodes and industry insights at Hotel Magazine.

Key Moments:

00:00 – Introduction to the International Women’s Day special episode
03:05 – Meet the panel and their hospitality journeys
07:10 – Early career challenges and defining moments
12:45 – The mentors and role models who shaped their careers
18:30 – Breaking stereotypes in hospitality leadership
23:50 – The importance of representation across the industry
29:40 – How workplace culture has evolved in recent years
34:15 – Supporting the next generation of women in hospitality
39:20 – Advice for young professionals entering the industry
43:30 – Reflections on the future of hospitality leadership

Connect with Our Guests:

Samantha Van Exter

Joanne Taylor-Stagg

Anne Golden

Eljesa Saciri

📩 Like, comment and subscribe to stay up to date on leadership, culture and innovation in hospitality.
🔗 Learn more at Montcalm Mayfair and Hotel Magazine.

From early beginnings in Austria to leading teams across continents, Kurt shares how his global career has shaped a leadership style grounded in openness, adaptability and people-first thinking. Recorded high above London, this episode explores the complexity of today’s hospitality landscape, where leaders must balance commercial performance, team culture and exceptional guest experience all at once.

At its core, this conversation is a reminder that while the industry continues to evolve, one thing remains constant: great hospitality is built on human connection.

Key topics include:

✅ Kurt’s early career and apprenticeship in Austria
✅ The importance of teamwork and learning multiple disciplines early on
✅ Leading global teams across cultures and markets
✅ Why hospitality leaders today must be “jack of all trades”
✅ Balancing commercial performance with guest experience and team wellbeing
✅ The role of community, charity and giving back in hospitality leadership
✅ How technology should enhance, not replace, human interaction
✅ Why personalisation begins before a guest even arrives
✅ Adapting to constant change in an evolving industry
✅ The enduring importance of human connection in luxury hospitality

From leadership philosophy to the future of the industry, this episode offers a grounded and honest perspective on what it takes to succeed in hospitality today.

🎧 Listen now to hear the full conversation with Kurt Macher at Shangri-La.
See more episodes and industry insights at Hotel Magazine.

Key Moments:

00:00 – Why modern hospitality requires a “jack of all trades” approach
02:08 – Introducing Kurt Macher and his global hospitality career
03:23 – Apprenticeship in Austria and early lessons in teamwork
06:38 – What success means: beyond commercial performance
08:18 – A global career and becoming an open-minded leader
10:31 – Giving back: community, charity and purpose in hospitality
13:27 – Technology in hospitality: frictionless, not faceless
16:58 – Quick fire: personalisation, design trends and guest experience
20:57 – Leadership today: agility, teamwork and constant change
25:54 – Defining hospitality: it’s all about people

📩 Like, comment and subscribe to stay up to date on leadership, culture and innovation in hospitality.
 🔗 Learn more at Shangri-La and Hotel Magazine.

Recorded at the soon-to-open House of Gods in Canary Wharf, Mike shares the unconventional journey from nightclub promoter and hostel founder to creating immersive hotels built around escapism, storytelling and “treat me like I’m famous” luxury. From chaotic opening nights and accidental Rolls-Royce purchases to rethinking what boutique hospitality should actually mean, this episode dives into the realities of building a disruptive hotel brand without following the traditional rulebook.

At the heart of the conversation is one core belief: hospitality should make people feel something.

Key topics include:

✅ Mike’s unconventional journey from nightlife to boutique hospitality
✅ Building House of Gods around experience, escapism and storytelling
✅ The lessons learned from launching hotels without traditional industry experience
✅ Why modern luxury should feel fun, immersive and emotionally engaging
✅ Scaling a disruptive hotel brand while protecting creativity and identity
✅ How AI will reshape hospitality, and why human connection will matter even more

From entrepreneurial mistakes to creative breakthroughs, Mike offers an honest look at what it takes to build a hospitality brand that genuinely stands out.

🎧 Listen now to hear the full conversation with Mike Baxter at House of Gods.
Read more episodes and hospitality insights at Hotel Magazine.

Key Moments:

00:00 - Chaos, luxury and the opening weekend that changed everything
02:32 - Discovering hospitality through nightlife and events
05:22 - Building The Baxter Hostel with zero hotel experience
08:23 - The disastrous first weekend: “You’re in my bed!”
14:48 - Creating House of Gods and putting experience before rooms
19:06 - Why everyone wants a little luxury and escapism
21:54 - Scaling House of Gods without losing its identity
29:48 - The new castle hotel concept inspired by witchcraft and wizardry
31:52 - Launching a champagne brand and the surprising history of champagne
50:55 - AI, human connection and the future of hospitality

📩 Like, comment and subscribe to stay up to date on leadership, design and innovation in hospitality.
🔗 Learn more at House of Gods and Hotel Magazine.