Smart Business Transformation Transistor (https://transistor.fm) https://feeds.transistor.fm/smart-business-transformation Smart executives who want to win in today s insanely fast moving world MUST become masters in creating the future. This is the podcast for people with a growth mindset who are leading transformation programs. With over 25 years of successes and failures (ouch!) behind him, your host Ben Ramsden shares insights, stories and interviews to energise and educate time-poor executives suffering from information overload. © 2015 Mensard 7dd82952-798f-51f4-89cb-be5b62bc430a no en-au Thu, 24 Jul 2025 00:35:57 +1000 Wed, 03 Dec 2025 13:40:08 +1100 https://mensard.com https://img.transistor.fm/UdyoOWb5jGIQCPZsnQ-NQxT-CGtmGWXWHOQCVbeS1sU/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQ1MTQyLzE2OTQ4/NTY2MDEtYXJ0d29y/ay5qcGc.jpg Smart Business Transformation https://mensard.com episodic Ben Ramsden: Management Consultant, Commercial Strategy Director and Change Manager. Smart executives who want to win in today s insanely fast moving world MUST become masters in creating the future. This is the podcast for people with a growth mindset who are leading transformation programs. With over 25 years of successes and failures (ouch!) behind him, your host Ben Ramsden shares insights, stories and interviews to energise and educate time-poor executives suffering from information overload. Smart executives who want to win in today s insanely fast moving world MUST become masters in creating the future. Mensard ben@mensard.com No No SBT015: Organisational misbehaviour – a $3 trillion problem with Dr Richard Claydon 15 15 SBT015: Organisational misbehaviour – a $3 trillion problem with Dr Richard Claydon full https://mensard.com/?post_type=podcast&p=4930 https://share.transistor.fm/s/c8d05036 ‘Transdisciplinary Behavioural Strategist’ Dr Richard Claydon joins us to explain how distrust, drag, distraction, disease and disengagement are costing the US economy $3 trillion dollars annually. We learn why Richard more closely aligns with Dilbert than McKinsey for delivering solutions.

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]]> ‘Transdisciplinary Behavioural Strategist’ Dr Richard Claydon joins us to explain how distrust, drag, distraction, disease and disengagement are costing the US economy $3 trillion dollars annually. We learn why Richard more closely aligns with Dilbert than McKinsey for delivering solutions.

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]]> Wed, 02 Oct 2019 12:00:38 +1000 Ben Ramsden Ben Ramsden 2041 ‘Transdisciplinary Behavioural Strategist’ Dr Richard Claydon joins us to explain how distrust, drag, distraction, disease and disengagement are costing the US economy $3 trillion dollars annually. We learn why Richard more closely aligns with Dilbert than McKinsey for delivering solutions. Further information: Richard’s website Dr Richard Claydon on LinkedIn Help keep the Smart Business [...] ‘Transdisciplinary Behavioural Strategist’ Dr Richard Claydon joins us to explain how distrust, drag, distraction, disease and disengagement are costing the US economy $3 trillion dollars annually. We learn why Richard more closely aligns with Dilbert tha No SBT014: How to use the science of behaviour to shape business outcomes with Bri Williams 14 14 SBT014: How to use the science of behaviour to shape business outcomes with Bri Williams full https://mensard.com/?post_type=podcast&p=4344 https://share.transistor.fm/s/ced3997b ‘Behaviour explainer’ Bri Williams joins us to explain the science of human behaviour and how to use it for your advantage in business. We learn that subtle and simple changes can lead to dramatically different outcomes. Can you afford to miss this episode?

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]]> ‘Behaviour explainer’ Bri Williams joins us to explain the science of human behaviour and how to use it for your advantage in business. We learn that subtle and simple changes can lead to dramatically different outcomes. Can you afford to miss this episode?

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]]> Thu, 11 Jul 2019 12:00:52 +1000 Ben Ramsden Ben Ramsden 2367 ‘Behaviour explainer’ Bri Williams joins us to explain the science of human behaviour and how to use it for your advantage in business. We learn that subtle and simple changes can lead to dramatically different outcomes. Can you afford to miss this episode? Further information: Bri’s website Predictably Irrational by Dan Ariely (on Amazon) [...] ‘Behaviour explainer’ Bri Williams joins us to explain the science of human behaviour and how to use it for your advantage in business. We learn that subtle and simple changes can lead to dramatically different outcomes. Can you afford to miss this episod No SBT013: How to overcome the limitations of Change Management with Don Holley 13 13 SBT013: How to overcome the limitations of Change Management with Don Holley full https://mensard.com/?post_type=podcast&p=4342 https://share.transistor.fm/s/cffe3f63 Within the digital fog of business advice it can be difficult to hear from people who have been in the trenches of business transformation. For two decades Don Holley has been there supporting mid-tier organisation to transform. In this highly authentic interview he shares insights and honest feedback.

Don is Managing Director of the Mindset Group.

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The post SBT013: How to overcome the limitations of Change Management with Don Holley appeared first on Mensard.

]]> Within the digital fog of business advice it can be difficult to hear from people who have been in the trenches of business transformation. For two decades Don Holley has been there supporting mid-tier organisation to transform. In this highly authentic interview he shares insights and honest feedback.

Don is Managing Director of the Mindset Group.

Further information:

 

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]]> Thu, 13 Jun 2019 12:00:11 +1000 Ben Ramsden Ben Ramsden 1962 Within the digital fog of business advice it can be difficult to hear from people who have been in the trenches of business transformation. For two decades Don Holley has been there supporting mid-tier organisation to transform. In this highly authentic interview he shares insights and honest feedback. Don is Managing Director of the Mindset [...] Within the digital fog of business advice it can be difficult to hear from people who have been in the trenches of business transformation. For two decades Don Holley has been there supporting mid-tier organisation to transform. In this highly authentic i No SBT012: The similarities and differences between change in different environments with David Hales. 12 12 SBT012: The similarities and differences between change in different environments with David Hales. full https://mensard.com/?post_type=podcast&p=4298 https://share.transistor.fm/s/dde64424 We discuss the similarities and differences between change in:

  • Blue vs. White collar workforces
  • Government vs. Private Enterprise
  • Australia vs. China

Our guest, David Hales, brings a wealth of experience from Aviation, Government, Media, Banking and Financial Services in Australia and overseas.

Related resource: Dr Jen Frahm’s Coversations of Change Podcast – with Dr Helen Bevan, Chief Transformation Officer of the National Health Service.

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]]> We discuss the similarities and differences between change in:

  • Blue vs. White collar workforces
  • Government vs. Private Enterprise
  • Australia vs. China

Our guest, David Hales, brings a wealth of experience from Aviation, Government, Media, Banking and Financial Services in Australia and overseas.

Related resource: Dr Jen Frahm’s Coversations of Change Podcast – with Dr Helen Bevan, Chief Transformation Officer of the National Health Service.

Help keep the Smart Business Transformation podcast relevant to you

What is your largest business challenge right now?

Leave me a voicemail (free)

Email me: ben@smartbusinesstransformation.com

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]]> Thu, 16 May 2019 12:00:55 +1000 Ben Ramsden Ben Ramsden 1860 We discuss the similarities and differences between change in: Blue vs. White collar workforces Government vs. Private Enterprise Australia vs. China Our guest, David Hales, brings a wealth of experience from Aviation, Government, Media, Banking and Financial Services in Australia and overseas. Related resource: Dr Jen Frahm’s Coversations of Change Podcast – with Dr Helen [...] We discuss the similarities and differences between change in: Blue vs. White collar workforces Government vs. Private Enterprise Australia vs. China Our guest, David Hales, brings a wealth of experience from Aviation, Government, Media, Banking and Finan No SBT011: Achieving sustainable high performance and resilience with Stuart Taylor 11 11 SBT011: Achieving sustainable high performance and resilience with Stuart Taylor full https://mensard.com/?post_type=podcast&p=4128 https://share.transistor.fm/s/c8de1a0e Transformations are tough, and during such times looking after our personal wellbeing too easily gets ignored. Do you know how to achieve sustainable high performance and resilience?

We talk to one of the world’s leading authorities, Stuart Taylor, CEO of SpringFox. If you only do one thing today you should listen to this. Following Stuart’s advice will change your life for the better. This is evidence based personal wellbeing expertise, not ‘get rich quick’ internet hype!

Further information:

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What is your largest business challenge right now?

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The post SBT011: Achieving sustainable high performance and resilience with Stuart Taylor appeared first on Mensard.

]]> Transformations are tough, and during such times looking after our personal wellbeing too easily gets ignored. Do you know how to achieve sustainable high performance and resilience?

We talk to one of the world’s leading authorities, Stuart Taylor, CEO of SpringFox. If you only do one thing today you should listen to this. Following Stuart’s advice will change your life for the better. This is evidence based personal wellbeing expertise, not ‘get rich quick’ internet hype!

Further information:

Help keep the Smart Business Transformation podcast relevant to you

What is your largest business challenge right now?

Leave me a voicemail (free)

Email me: ben@smartbusinesstransformation.com

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]]> Thu, 11 Apr 2019 12:00:07 +1000 Ben Ramsden Ben Ramsden 2312 Transformations are tough, and during such times looking after our personal wellbeing too easily gets ignored. Do you know how to achieve sustainable high performance and resilience? We talk to one of the world’s leading authorities, Stuart Taylor, CEO of SpringFox. If you only do one thing today you should listen to this. Following Stuart’s [...] Transformations are tough, and during such times looking after our personal wellbeing too easily gets ignored. Do you know how to achieve sustainable high performance and resilience? We talk to one of the world’s leading authorities, Stuart Taylor, CEO of No SBT010: Avoid the death zone through Customer Experience with Graham Christie and Robert Kinkade of CX360 10 10 SBT010: Avoid the death zone through Customer Experience with Graham Christie and Robert Kinkade of CX360 full https://mensard.com/?post_type=podcast&p=4098 https://share.transistor.fm/s/a33edbc9 The importance of Customer Experience is well known, but its criticality vs other important business priorities is less well understood.

Graham Christie and Robert Kinkade of CX360 have delivered major pioneering projects in the world’s largest mobile phone company, global car brands, international airlines, major government departments, massive retail organisations and more.

In this conversation they walk us through the criticality of customer experience and share practical case studies.

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The post SBT010: Avoid the death zone through Customer Experience with Graham Christie and Robert Kinkade of CX360 appeared first on Mensard.

]]> The importance of Customer Experience is well known, but its criticality vs other important business priorities is less well understood.

Graham Christie and Robert Kinkade of CX360 have delivered major pioneering projects in the world’s largest mobile phone company, global car brands, international airlines, major government departments, massive retail organisations and more.

In this conversation they walk us through the criticality of customer experience and share practical case studies.

Help keep the Smart Business Transformation podcast relevant to you

What is your largest business challenge right now?

Leave me a voicemail (free)

Email me: ben@smartbusinesstransformation.com

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]]> Thu, 28 Mar 2019 12:00:13 +1100 Ben Ramsden Ben Ramsden 2540 The importance of Customer Experience is well known, but its criticality vs other important business priorities is less well understood. Graham Christie and Robert Kinkade of CX360 have delivered major pioneering projects in the world’s largest mobile phone company, global car brands, international airlines, major government departments, massive retail organisations and more. In this conversation [...] The importance of Customer Experience is well known, but its criticality vs other important business priorities is less well understood. Graham Christie and Robert Kinkade of CX360 have delivered major pioneering projects in the world’s largest mobile pho No SBT009: Leading a major transformation project with Mark O’Neill 9 9 SBT009: Leading a major transformation project with Mark O’Neill full https://mensard.com/?post_type=podcast&p=4045 https://share.transistor.fm/s/d7599946 General Manager of Coal Services Health, Mark O’Neill, shares candid first hand experiences of a major transformation project in his 100 person division. Our conversation included how he secured funding, the challenges of starting a project from scratch in a highly operational business, and lessons learned.

Help keep the Smart Business Transformation podcast relevant to you

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Email me: ben@smartbusinesstransformation.com

The post SBT009: Leading a major transformation project with Mark O’Neill appeared first on Mensard.

]]> General Manager of Coal Services Health, Mark O’Neill, shares candid first hand experiences of a major transformation project in his 100 person division. Our conversation included how he secured funding, the challenges of starting a project from scratch in a highly operational business, and lessons learned.

Help keep the Smart Business Transformation podcast relevant to you

What is your largest business challenge right now?

Leave me a voicemail (free)

Email me: ben@smartbusinesstransformation.com

The post SBT009: Leading a major transformation project with Mark O’Neill appeared first on Mensard.

]]> Thu, 14 Mar 2019 12:00:47 +1100 Ben Ramsden Ben Ramsden 2005 General Manager of Coal Services Health, Mark O’Neill, shares candid first hand experiences of a major transformation project in his 100 person division. Our conversation included how he secured funding, the challenges of starting a project from scratch in a highly operational business, and lessons learned. Help keep the Smart Business Transformation podcast relevant to [...] General Manager of Coal Services Health, Mark O’Neill, shares candid first hand experiences of a major transformation project in his 100 person division. Our conversation included how he secured funding, the challenges of starting a project from scratch i No SBT008: Technology and innovation from CeBIT 8 8 SBT008: Technology and innovation from CeBIT full http://mensard.com/?post_type=podcast&p=2173 https://share.transistor.fm/s/8b171e36 In this episode we visit the CeBIT technology fair to review some of the latest trends in technology and innovation.

Resources:

Many thanks to Steve, Yosh, Jim and CeBIT.

Let me know your thoughts please!

Leave me a voicemail (free)

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]]> In this episode we visit the CeBIT technology fair to review some of the latest trends in technology and innovation.

Resources:

Many thanks to Steve, Yosh, Jim and CeBIT.

Let me know your thoughts please!

Leave me a voicemail (free)

Email me: ben@smartbusinesstransformation.com

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]]> Tue, 23 May 2017 21:10:34 +1000 Ben Ramsden Ben Ramsden 1295 In this episode we visit the CeBIT technology fair to review some of the latest trends in technology and innovation. Resources: Sydney Sports Incubator (Steve Roknic) Onsbay (Yoshith Weerakoone) Comfrog (Jim Jackman) Many thanks to Steve, Yosh, Jim and CeBIT. Let me know your thoughts please! Leave me a voicemail (free) Email me: ben@smartbusinesstransformation.com In this episode we visit the CeBIT technology fair to review some of the latest trends in technology and innovation. Resources: Sydney Sports Incubator (Steve Roknic) Onsbay (Yoshith Weerakoone) Comfrog (Jim Jackman) Many thanks to Steve, Yosh, Jim and Ce No SBT007: How to transform from within not above 7 7 SBT007: How to transform from within not above full http://mensard.com/podcast/sbt006-how-to-exploit-online-learning-delivery-2/ https://share.transistor.fm/s/f6a25866 In this episode we visit the Change Management Institute conference to understand the latest developments in business transformation practice. The over-riding message was to transform from within not above.

Resources:

What is your biggest challenge? Please do let me know.

Leave me a voicemail (free)

Email me: ben@smartbusinesstransformation.com

The post SBT007: How to transform from within not above appeared first on Mensard.

]]> In this episode we visit the Change Management Institute conference to understand the latest developments in business transformation practice. The over-riding message was to transform from within not above.

Resources:

What is your biggest challenge? Please do let me know.

Leave me a voicemail (free)

Email me: ben@smartbusinesstransformation.com

The post SBT007: How to transform from within not above appeared first on Mensard.

]]> Thu, 05 May 2016 16:00:34 +1000 Ben Ramsden Ben Ramsden 1086 In this episode we visit the Change Management Institute conference to understand the latest developments in business transformation practice. The over-riding message was to transform from within not above. Resources: Change Management Institute (CMI) CMI conference Dr Jason Fox (motivation and agility) Helen Blunden (social media knowledge sharing) Euan Semple (people centred organisations) John Husband [...] In this episode we visit the Change Management Institute conference to understand the latest developments in business transformation practice. The over-riding message was to transform from within not above. Resources: Change Management Institute (CMI) CMI No SBT006: How to exploit online learning delivery 6 6 SBT006: How to exploit online learning delivery full http://mensard.com/podcast/sbt005-where-to-start-business-transformation-2/ https://share.transistor.fm/s/fbd539ec “15% of what we know today will still be relevant in 5 years” says Liz Wiseman, author of Rookie Smarts – why learning beats knowing in the new game of work.

Whilst one can argue about the accuracy of this confronting quote, there is no question that the rate of change in the world today is accelerating, and the need to stay ahead is imperative.

In this episode we discuss how employers can start to exploit the world of online learning with a budget of only $10,000 in 6 easy steps.

Resources:

I’d love to hear your comments about this!

Ask me a question (free)

The post SBT006: How to exploit online learning delivery appeared first on Mensard.

]]> “15% of what we know today will still be relevant in 5 years” says Liz Wiseman, author of Rookie Smarts – why learning beats knowing in the new game of work.

Whilst one can argue about the accuracy of this confronting quote, there is no question that the rate of change in the world today is accelerating, and the need to stay ahead is imperative.

In this episode we discuss how employers can start to exploit the world of online learning with a budget of only $10,000 in 6 easy steps.

Resources:

I’d love to hear your comments about this!

Ask me a question (free)

The post SBT006: How to exploit online learning delivery appeared first on Mensard.

]]> Sat, 20 Feb 2016 21:00:34 +1100 Ben Ramsden Ben Ramsden 786 “15% of what we know today will still be relevant in 5 years” says Liz Wiseman, author of Rookie Smarts – why learning beats knowing in the new game of work. Whilst one can argue about the accuracy of this confronting quote, there is no question that the rate of change in the world today [...] “15% of what we know today will still be relevant in 5 years” says Liz Wiseman, author of Rookie Smarts – why learning beats knowing in the new game of work. Whilst one can argue about the accuracy of this confronting quote, there is no question that the No SBT005: Where to start business transformation 5 5 SBT005: Where to start business transformation full http://mensard.com/podcast/sbt004-permanently-solve-massive-problems-2/ https://share.transistor.fm/s/dcdc9604 We discuss where to start business transformation and how deep into detail to go. We consider how to identify peoples’ motivations for change, and how to influence those who don’t report to you.

Joining us is special guest, Christian Cortes, an international expert in business transformation. He talks about his experiences both within a Big 4 multinational consultancy, and in a small government style organisation.

Resources:

Ask me a question (free)

The post SBT005: Where to start business transformation appeared first on Mensard.

]]> We discuss where to start business transformation and how deep into detail to go. We consider how to identify peoples’ motivations for change, and how to influence those who don’t report to you.

Joining us is special guest, Christian Cortes, an international expert in business transformation. He talks about his experiences both within a Big 4 multinational consultancy, and in a small government style organisation.

Resources:

Ask me a question (free)

The post SBT005: Where to start business transformation appeared first on Mensard.

]]> Thu, 07 Jan 2016 21:00:34 +1100 Ben Ramsden Ben Ramsden 1891 We discuss where to start business transformation and how deep into detail to go. We consider how to identify peoples’ motivations for change, and how to influence those who don’t report to you. Joining us is special guest, Christian Cortes, an international expert in business transformation. He talks about his experiences both within a Big [...] We discuss where to start business transformation and how deep into detail to go. We consider how to identify peoples’ motivations for change, and how to influence those who don’t report to you. Joining us is special guest, Christian Cortes, an internatio No SBT004: How permanently solve massive problems 4 4 SBT004: How permanently solve massive problems full http://mensard.com/podcast/sbt003-difficult-people-2/ https://share.transistor.fm/s/2737e2d7 In this episode we challenge the traditional view that solving massive problems requires deep subject matter expertise and expert advice. Through the real life story of Jerry and Monique Sternin in Vietnam, we learn how questions were more powerful than answers in permanently solving the widespread problem of child malnutrition. We conclude with crucial lessons for the corporate world.

Resources:

Thank you to Jerry and Monique Sternin for making this information available for us all to learn from.

Ask me a question (free)

The post SBT004: How permanently solve massive problems appeared first on Mensard.

]]> In this episode we challenge the traditional view that solving massive problems requires deep subject matter expertise and expert advice. Through the real life story of Jerry and Monique Sternin in Vietnam, we learn how questions were more powerful than answers in permanently solving the widespread problem of child malnutrition. We conclude with crucial lessons for the corporate world.

Resources:

Thank you to Jerry and Monique Sternin for making this information available for us all to learn from.

Ask me a question (free)

The post SBT004: How permanently solve massive problems appeared first on Mensard.

]]> Fri, 17 Jul 2015 17:45:34 +1000 Ben Ramsden Ben Ramsden 1921 In this episode we challenge the traditional view that solving massive problems requires deep subject matter expertise and expert advice. Through the real life story of Jerry and Monique Sternin in Vietnam, we learn how questions were more powerful than answers in permanently solving the widespread problem of child malnutrition. We conclude with crucial lessons [...] In this episode we challenge the traditional view that solving massive problems requires deep subject matter expertise and expert advice. Through the real life story of Jerry and Monique Sternin in Vietnam, we learn how questions were more powerful than a No SBT003: What to do about difficult people 3 3 SBT003: What to do about difficult people full http://mensard.com/?post_type=podcast&p=1813 https://share.transistor.fm/s/1a124414 During business transformation programs you will routinely encounter people who do not appear supportive of the project. In this episode we consider how to evaluate their level of support, and what to do about it.

Resources:

Ask me a question (free)

The post SBT003: What to do about difficult people appeared first on Mensard.

]]> During business transformation programs you will routinely encounter people who do not appear supportive of the project. In this episode we consider how to evaluate their level of support, and what to do about it.

Resources:

Ask me a question (free)

The post SBT003: What to do about difficult people appeared first on Mensard.

]]> Fri, 10 Jul 2015 10:58:34 +1000 Ben Ramsden Ben Ramsden 785 During business transformation programs you will routinely encounter people who do not appear supportive of the project. In this episode we consider how to evaluate their level of support, and what to do about it. Resources: Cycle of change infographic (2 page pdf) Ask me a question (free) During business transformation programs you will routinely encounter people who do not appear supportive of the project. In this episode we consider how to evaluate their level of support, and what to do about it. Resources: Cycle of change infographic (2 No SBT002: 8 questions critical to business transformation success 2 2 SBT002: 8 questions critical to business transformation success full http://mensard.com/?post_type=podcast&p=1540 https://share.transistor.fm/s/be938a20 This episode is for people leading a business transformation. We cover 8 topics critical to success.

Show notes

Ask me a question (free)

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]]> This episode is for people leading a business transformation. We cover 8 topics critical to success.

Show notes

Ask me a question (free)

The post SBT002: 8 questions critical to business transformation success appeared first on Mensard.

]]> Tue, 03 Mar 2015 22:21:51 +1100 Ben Ramsden Ben Ramsden 1350 Smart executives who want to win in today s insanely fast moving world MUST become masters in creating the future. This podcast is for people in large, complex organisations who are either leading OR being impacted by transformation programs. With over 25 years of successes and failures (ouch!) behind him, your host Ben Ramsden shares insights, stories and interviews to energise and educate time-poor executives suffering from information overload. Smart executives who want to win in today s insanely fast moving world MUST become masters in creating the future. This podcast is for people in large, complex organisations who are either leading OR being impacted by transformation programs. With over 25 No The Smart Business Transformation Podcast 001 1 1 The Smart Business Transformation Podcast 001 full http://mensard.com/?post_type=podcast&p=1523 https://share.transistor.fm/s/d154651d Here is the very first episode of the Smart Business Transformation Podcast! In this edition we explain how Mensard helps people like you.

Show notes

*via phone local call from Australia, Belgium, Canada, Czech Republic, France, Ireland, Israel, Italy, Japan, Netherlands, Poland, Spain, UK or USA.

Ask me a question (free)

The post The Smart Business Transformation Podcast 001 appeared first on Mensard.

]]> Here is the very first episode of the Smart Business Transformation Podcast! In this edition we explain how Mensard helps people like you.

Show notes

*via phone local call from Australia, Belgium, Canada, Czech Republic, France, Ireland, Israel, Italy, Japan, Netherlands, Poland, Spain, UK or USA.

Ask me a question (free)

The post The Smart Business Transformation Podcast 001 appeared first on Mensard.

]]> Thu, 19 Feb 2015 21:18:37 +1100 Ben Ramsden Ben Ramsden 853 Smart executives who want to win in today s insanely fast moving world MUST become masters in creating the future. This podcast is for people in large, complex organisations who are either leading OR being impacted by transformation programs. With over 25 years of successes and failures (ouch!) behind him, your host Ben Ramsden shares insights, stories and interviews to energise and educate time-poor executives suffering from information overload. Smart executives who want to win in today s insanely fast moving world MUST become masters in creating the future. This podcast is for people in large, complex organisations who are either leading OR being impacted by transformation programs. With over 25 No