Transistor (https://transistor.fm) https://feeds.transistor.fm/self-pay-stream Self-Pay Stream was developed to address the state of transformation that healthcare is experiencing in terms of financial responsibility. The increase in patient financial responsibility is turning patients into healthcare consumers and changing the way they pursue medical care. This podcast will focus on the new challenges being faced by healthcare organizations in this self-pay environment; from maintaining patient loyalty to optimizing recovery, we will bring together industry experts and cutting-edge data and behavioral science to provide the insights needed to stay competitive in this new evolution of patient care. Professional 324e5057-c0e5-5f4d-b301-93e10749f27e no en Wed, 23 Jul 2025 07:36:52 -0700 Tue, 02 Dec 2025 12:18:56 -0800 http://selfpaystream.fm https://img.transistor.fm/7IG95LHh4Y15HvfUGjvpsZvGXIXkmzqCv1i-R2D_AIQ/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzI4MDAvMTYyNTE3/MjAxOS1hcnR3b3Jr/LmpwZw.jpg http://selfpaystream.fm episodic Professional Self-Pay Stream was developed to address the state of transformation that healthcare is experiencing in terms of financial responsibility. The increase in patient financial responsibility is turning patients into healthcare consumers and changing the way they pursue medical care. This podcast will focus on the new challenges being faced by healthcare organizations in this self-pay environment; from maintaining patient loyalty to optimizing recovery, we will bring together industry experts and cutting-edge data and behavioral science to provide the insights needed to stay competitive in this new evolution of patient care. Self-Pay Stream was developed to address the state of transformation that healthcare is experiencing in terms of financial responsibility. healthcare, current events, tech trends, patient financial services, self-pay Professional No No 10 10 Managing CARES Act Provisions and Beyond full 17afef9f-490f-4e9e-b710-5b47cce17844 https://share.transistor.fm/s/5f1a94d1 Wed, 17 Jun 2020 08:00:00 -0700 Professional Professional 1950 The CARES Act is the largest economic stimulus package in U.S. History, earmarking 175 million dollars for healthcare providers. Jeff, Lisa, and Hayden talk with Tony Andrade, Partner at the accounting firm Moss Adams, about how healthcare institutions can use these funds wisely and navigate the Paycheck Protection Program and Healthcare Enhancement Act. Music for this episode provided by JDUB Studio. The CARES Act is the largest economic stimulus package in U.S. History, earmarking 175 million dollars for healthcare providers. Jeff, Lisa, and Hayden talk with Tony Andrade, Partner at the accounting firm Moss Adams, about how healthcare institutions ca healthcare, current events, tech trends, patient financial services, self-pay No 9 9 Adapting Your Operation to the New Normal full a7ef2835-73aa-470f-9739-dfa6e71c4c34 https://share.transistor.fm/s/d31c691c Mon, 06 Apr 2020 08:30:00 -0700 Professional Professional 921 In a time of uncertainty, leadership is all the more important. Jeff, Lisa, and Hayden talk with Tammy Bickle, Director of Revenue Cycle at Oregon Health and Science University, about leadership during the Covid-19 chaos. The team learns how the OHSU workforce is adapting not only to the Covid-19 pandemic but also to managing the crisis from home. In a time of uncertainty, leadership is all the more important. Jeff, Lisa, and Hayden talk with Tammy Bickle, Director of Revenue Cycle at Oregon Health and Science University, about leadership during the Covid-19 chaos. The team learns how the OHSU work healthcare, current events, tech trends, patient financial services, self-pay No 8 8 Large Balance Denials, Part 2 full a9f99047-a4be-4bff-b40e-6a7a02047786 https://share.transistor.fm/s/22221c07 Fri, 20 Mar 2020 12:35:00 -0700 Professional Professional 1642 A denial, according to HealthInsurance.org, “is the refusal of an insurance company or carrier to honor a request by an individual, or his or her provider, to pay for healthcare services obtained from a healthcare professional." According to Becker’s & Conifer Health Solutions, “an estimated $262 billion of the $3 trillion in claims submitted by hospitals in 2016 were initially denied, representing an average of $4.9 million in potential losses per hospital, according to a 2017 study of more than 3 billion hospital transactions. In part two of a two-part series, our hosts Jeff Johnson, Lisa Kirk and Hayden Reece discuss Large Balance Denials in the context of VA Reimbursements with Kirby Yawn, Senior Vice President, Solution Strategy at Argos Health in Augusta, GA. A denial, according to HealthInsurance.org, “is the refusal of an insurance company or carrier to honor a request by an individual, or his or her provider, to pay for healthcare services obtained from a healthcare professional." According to Becker’s &amp healthcare, current events, tech trends, patient financial services, self-pay No 7 7 Large Balance Denials, Part 1 full bc93e5b1-4c7e-4787-b28e-1102f7957799 https://share.transistor.fm/s/05904a44 Wed, 11 Mar 2020 09:00:00 -0700 Professional Professional 3301 A denial, according to HealthInsurance.org, “is the refusal of an insurance company or carrier to honor a request by an individual, or his or her provider, to pay for healthcare services obtained from a healthcare professional." According to Becker’s & Conifer Health Solutions, “an estimated $262 billion of the $3 trillion in claims submitted by hospitals in 2016 were initially denied, representing an average of $4.9 million in potential losses per hospital, according to a 2017 study of more than 3 billion hospital transactions. In part one of a two-part series our hosts Jeff Johnson, Lisa Kirk and Hayden Reece discuss Large Balance Denials with Michael Jacobson who is the Director of Reimbursement and Recovery at Providence Health & Services, and Justin Murphy who is a Compliance Attorney of Professional Credit. A denial, according to HealthInsurance.org, “is the refusal of an insurance company or carrier to honor a request by an individual, or his or her provider, to pay for healthcare services obtained from a healthcare professional." According to Becker’s &amp healthcare, current events, tech trends, patient financial services, self-pay No 6 6 OK Boomer, What are You Going to do About Medicare? full bc302302-61ec-422c-9acd-c7ec49aa9b61 https://share.transistor.fm/s/ccf67f3d Mon, 30 Dec 2019 05:00:00 -0800 Professional Professional 1801 The topic of Medicare tends to elicit an "Ok Boomer" response in millennials, but we haven't seen much dialogue about this program. In this episode, our hosts Jeff Johnson, Lisa Kirk and Hayden Reese discuss the problems associated with Medicare, how technology is helping to address this issue, and what we can all do to make improvements on our healthcare system. The topic of Medicare tends to elicit an "Ok Boomer" response in millennials, but we haven't seen much dialogue about this program. In this episode, our hosts Jeff Johnson, Lisa Kirk and Hayden Reese discuss the problems associated with Medicare, how tech healthcare, current events, tech trends, patient financial services, self-pay No 5 5 The Impact of Robocalls on Consumers full aa9cb318-36a7-4cfd-a16d-94553098b2a0 https://share.transistor.fm/s/c019cf18 Tue, 26 Nov 2019 09:00:00 -0800 Professional Professional 1467 A recent article from Forbes reports “In the U.S. alone, there were 47.8 billion robocalls made in 2018, and is a staggering 56.8% increase compared to 2017, which is concerning for a lot of Americans." In this episode, our hosts Jeff Johnson, Lisa Kirk and Hayden Reece unpack robocalls: what they are, how they are used and what consumers should know about how to deal with them. A recent article from Forbes reports “In the U.S. alone, there were 47.8 billion robocalls made in 2018, and is a staggering 56.8% increase compared to 2017, which is concerning for a lot of Americans." In this episode, our hosts Jeff Johnson, Lisa Kirk a healthcare, current events, tech trends, patient financial services, self-pay No 4 4 Why Don't People Pay Their Bills? full 0aa72cae-cee3-4825-8a83-dd1c21fd7fe4 https://share.transistor.fm/s/4f5b1a59 Thu, 03 Oct 2019 10:00:00 -0700 Professional Professional 1157 There’s an old adage in self-pay collections: there are three types of people; those who will pay their bills, will pay but need a nudge, and those who won’t pay. With specifics to medical bills, some individuals certainly can't afford to tackle those expenses, however, some people are able to pay but refuse to do so. In this episode, our hosts Jeff Johnson, Lisa Kirk and Hayden Reece discuss the complexities of why individuals don't pay their medical bills and how limiting consequences on those that are able to pay but choose not to will have lasting impact on the healthcare industry. There’s an old adage in self-pay collections: there are three types of people; those who will pay their bills, will pay but need a nudge, and those who won’t pay. With specifics to medical bills, some individuals certainly can't afford to tackle those exp healthcare, current events, tech trends, patient financial services, self-pay No 3 3 Nudges for Patient Financial Decision Making full 3e484e53-3c2f-4fec-9587-2fb811a4fd1c https://share.transistor.fm/s/cffa7c69 Thu, 08 Aug 2019 09:00:00 -0700 Professional Professional 1319 Do you ever let an important decision fall through the cracks? It seems like no amount of mental reminders can help you take the next step. In this episode, our hosts Jeff Johnson, Lisa Kirk, and Hayden Reece, who serves as an on-staff behavioral scientist at Professional Credit, discuss Behavioral Economist Richard Thayer's nudge theory and how practical applications can influence patient financial decision making. Do you ever let an important decision fall through the cracks? It seems like no amount of mental reminders can help you take the next step. In this episode, our hosts Jeff Johnson, Lisa Kirk, and Hayden Reece, who serves as an on-staff behavioral scientis healthcare, current events, tech trends, patient financial services, self-pay No 2 2 HFMA Special Edition: Innovation and Disruption full 0b698d40-8e37-4eb4-a7ae-0da9731b0289 https://share.transistor.fm/s/2b766f63 Thu, 11 Jul 2019 09:00:00 -0700 Professional Professional 1599 This HFMA Special Edition includes our podcast hosts, Jeff Johnson and Lisa Kirk, discussing innovation and disruption with conference attendees, Kelly Smith of Oregon Health and Science University and Dhruv Sikka from WellNow Urgent Care, at the HFMA Annual Conference in Orlando, Florida from June 22nd to June 26th, 2019. This HFMA Special Edition includes our podcast hosts, Jeff Johnson and Lisa Kirk, discussing innovation and disruption with conference attendees, Kelly Smith of Oregon Health and Science University and Dhruv Sikka from WellNow Urgent Care, at the HFMA Ann healthcare, current events, tech trends, patient financial services, self-pay No 1 1 Patients and Digital Engagement full bbdae592-3430-40ec-ba67-a5f0598edf3f https://share.transistor.fm/s/fbfc7186 Thu, 20 Jun 2019 10:30:00 -0700 Professional Professional 1599 In the premier episode of Self-Pay Stream, our hosts Jeff Johnson and Hayden Reece, join Professional Credit’s Lisa Kirk and Stephanie Rhoades, the Director of Revenue at Oregon Medical Group, to discuss the importance of using digital channels for financial engagement and the generational differences that may arise when transitioning to new forms of communication. Stephanie offers a healthcare provider’s take on the value of modernizing the patient billing experience while we examine using digital self-service tools in healthcare can improve financial outcomes. In the premier episode of Self-Pay Stream, our hosts Jeff Johnson and Hayden Reece, join Professional Credit’s Lisa Kirk and Stephanie Rhoades, the Director of Revenue at Oregon Medical Group, to discuss the importance of using digital channels for financ healthcare, current events, tech trends, patient financial services, self-pay No