Highlights

• Kristin spent her entire post-high school career as a hairstylist, working in every type of salon setting — and never imagined herself as a business owner
• Approaching 50, she started asking: What does my second act look like? — and the answer was building a space where she could keep doing hair while others could too
• She didn't set out to grow beyond one location; it was the demand from her community that drove expansion
• It took over a year of coaching before Kristin truly began to see herself as a business owner — not just a service provider
• Surrounding yourself with the right support team early (attorney, accountant, coach) is one of the most important moves a new second-act entrepreneur can make
• Capital fear is real — but Kristin learned that capital is available; the work is in finding it
• The people who love you most will often give you the most reasons NOT to take the leap — learn to filter that advice
• "What you focus on, you create more of" — Kristin's sticky-note reminder that mindset isn't a one-time fix; it's daily work
• Skiing analogy: whichever direction you look, that's where you go — in business and in life
• Trusting yourself means looking back at everything hard you've already survived — and realizing this is nothing compared to that
• 85% of what we worry about never happens; and of the 15% that does, most people say it wasn't as bad as they feared
• The "stacking wins" approach: do one thing, and it leads to the next — before you know it, you've built something real
• Telling people your plans holds you accountable and can be the push you need to actually execute
• Business owners are always working — even when no one sees them

Chapters

0:34 — Welcome and Intro to Kristin Kienzle

1:18 — Kristin's Second Act Story

3:26 — Becoming a Business Owner

4:32 — Building Support Systems

5:41 — Fears, Capital, and Naysayers

8:21 — Mindset, Focus, and Confidence

11:13 — Grit and Trust Yourself

13:10 — The Glamour vs. the Grind

14:44 — Just Do It and Stack Wins

17:22 — Closing Gratitude and Takeaways

Resources Mentioned

• Utopia Modern Salon Suites — Kristin Kienzle's business (salon suite rentals)
• Suite Independence - Kristin Kienzle's podcast, available on Apple, Spotify and YouTube

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.

Highlights

• Activity does not equal progress — this one sentence can change the direction of your business and your life
• The story of a med spa solopreneur who was fully booked, profitable, and completely burned out — and what she had to change
• Why hiring help doesn't automatically free you up (and the mindset shift that does)
• The difference between "doer identity" and "owner identity" — and how to recognize which one is running your business
• A side-by-side breakdown of doer mindsets vs. owner mindsets
• Why growth without direction just creates a bigger treadmill
• How Warren Buffett and Bill Gates approach strategic thinking — and what second act owners can learn from them
• Jeff Bezos's rule of making just three great decisions a day to avoid decision fatigue
• A simple 10-minutes-a-day challenge to start building strategic thinking into your routine
• The Second Act Readiness Quiz — a free assessment to help you see where you are and where you want to go

Chapters

0:00 – Why Success Feels Stuck

1:35 – Med Spa Owner Story

2:35 – Letting Go and Delegating

4:43 – Doer to Owner Identity

5:51 – Doer vs. Owner Mindsets

7:03 – Purpose Over the Treadmill

8:17 – Schedule Strategic Thinking

9:45 – Lessons From Top Leaders

11:00 – 10 Minutes a Day Challenge

11:29 – Next Version of You

12:07 – Second Act Readiness Quiz

12:39 – Closing Intentional Takeaway

Resources Mentioned

• Second Act Readiness Quiz

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.

HIGHLIGHTS

• Profit is not greedy — it's what keeps your business alive and allows you to serve others well

• The true cost of running your business goes far beyond materials — and most owners don't account for all of it

• Discounting trains customers to wait; raising prices positions your value

• A 10% discount at a 35% margin requires a 40% increase in new sales to offset it

• Adding value (not cutting prices) is the smarter path to winning and keeping clients

• Upsell and downsell scripts help your team serve clients better — and increase revenue without pressure

• Payment terms and cash flow management are critical, even early in your second act

• Not all revenue is good revenue — grading your clients (A, B, C, D) helps you protect your energy and your profit

• Fire your D clients — your best customers should not be subsidizing your worst

CHAPTERS

0:00 — Profit Is Not Dirty

1:32 — The Purpose of Business

2:36 — True Cost Breakdown

3:48 — Discounting vs. Pricing

4:44 — The Math Behind Discounts

5:43 — Raise Prices Confidently

6:52 — Value Add Ideas

9:24 — Upsell and Downsell

11:45 — Payment Terms & Cash Flow

13:21 — Grade Your Clients

14:27 — Love Profit: Closing Thoughts

RESOURCES MENTIONED

• Second Act Readiness Quiz — A practical quiz that gives you customized feedback on your business's profitability and clarity.

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.

What if the hustle for new customers is actually costing you more than it's earning you? The #1 lie business owners tell themselves is "if I could just get more customers, everything would be better." But more customers without the right foundation can mean more chaos, more cost, and still no profit at the end of the month. In this episode of Second Act Business Owner, we break down why fixing what you already have — your pricing, your retention, and your profit strategy — is the real path to a thriving second act.

Highlights

• The #1 money lie business owners tell themselves — and why it sounds so believable
• Why doubling revenue doesn't always mean doubling profit
• The questions you need to ask before chasing a single new customer
• How a real therapy business eroded its margins by mismanaging 1099 vendor relationships
• The 75/25 rule: why it costs dramatically more to get a new customer than to keep an existing one
• Why your greatest opportunity might be the customer already sitting in front of you
• The profit account strategy: how to protect your earnings from disappearing into daily operations
• "Revenue is vanity, profit is sanity" — what that really means for second act business owners

Chapters

• 0:34 – The Money Lie
• 1:13 – Why More Customers Fails
• 1:56 – Fix Pricing and Retention
• 2:59 – Keep Customers Profitably
• 3:55 – Costly 1099 Vendor Trap
• 5:26 – Revenue Vanity, Profit Sanity
• 6:08 – Profit Systems and Accounts
• 8:06 – Second Act Focus and Wrap

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.

Highlights

• If you don't have a sales process, you don't have control — and most business owners mistake a process problem for a sales problem
• Every business, regardless of size, needs a consistent and documented sales process to get consistent results
• You must track every step of the sales process — not just total sales — so you know exactly where things are breaking down
• Your process will evolve over time, and that's a good thing — but you can't improve what you haven't defined
• The real shortcut in sales is completing the sales process, not skipping steps in it
• A real estate company with a 33-step sales process shows just how powerful a thorough follow-up system can be
• A documented sales process makes it possible to coach a new salesperson and pinpoint exactly where they need help
• Marketing and sales are not the same thing — marketing brings people to the door, sales takes them through it
• You already have a sales process; it just hasn't been written down yet

Chapters

0:34 — Welcome and Big Question

1:47 — Why Sales Needs Process

3:01 — Track Every Step

3:46 — Evolve and Follow the System

6:13 — Real Estate 33-Step Example

7:47 — Scale With Coaching and Systems

8:33 — Define Your Process

10:35 — Sales vs. Marketing

12:22 — Final Challenge and Wrap

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.

We walk through the five most common business structures for new entrepreneurs — Sole Proprietorship, C Corporation, Partnership, LLC, and the S Corporation tax election — in plain, simple language. No legal jargon, no overwhelm. Just the essentials you need to have an informed conversation with your CPA or attorney. Plus, I share a real-world story about a consulting business owner named Amy who saved thousands of dollars a year simply by making the right tax election at the right time in her business growth.

The bottom line? Your business structure can evolve. Don't let it stop you from getting started.

Highlights

• The five most common business structures every second act entrepreneur should know
• Why a sole proprietorship may be fine to start — and when you should move beyond it
• How a C Corporation works and one niche reason a second act owner might choose it (hint: it involves rolling over 401k funds)
• Why partnerships require a written operating agreement — no matter how strong the friendship
• What makes the LLC the most popular structure for small business owners
• The difference between an LLC and an S corporation (spoiler: the S corp isn't a structure, it's a tax election)
• Amy's story: how electing S corp status saved her several thousand dollars in taxes when her consulting business hit $120,000 in profit
• Why you should talk to your CPA about the S election no later than year two — or sooner if your first year is highly profitable
• How to form an LLC: articles of incorporation, operating agreement, EIN, and filing fees — most of it doable online
• The reminder that business structure is important, but it is not what makes your business successful — creating value and serving people is

Chapters

0:34 — Choosing Your Entity

1:19 — Keep It Simple

2:36 — Sole Proprietorship Basics

3:30 — C Corporation Overview

4:40 — Partnership Pros and Cons

5:42 — LLC: Why It Works

6:25 — S Corp Tax Election

7:33 — Amy's S Corp Story

9:55 — When to Switch

11:36 — Forming an LLC: Steps

12:25 — Final Takeaways

13:11 — Reviews and Support

14:18 — Don't Overcomplicate It

Resources Mentioned

• IRS — For obtaining an EIN (Employer Identification Number): https://www.irs.gov/businesses/small-businesses-self-employed/apply-for-an-employer-identification-number-ein-online

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.

Note: This episode does not constitute legal or tax advice. Consult a licensed CPA or attorney before making any decisions about your business structure.

That pressure to write a formal, polished business plan before you've even started is real — and it's stopping a lot of people in their tracks. The truth is, when you're just getting started, all you might need is a napkin and a pen. We dig into why the traditional business plan is overrated for second act beginners, what questions actually matter at this stage, and why clarity doesn't come before action — it comes because of it.

Highlights

• The belief that you need a formal business plan could actually slow you down from starting your second act
• A "back of a napkin" plan may be exactly the right starting point
• Your second act is about designing a life that makes you happy — not filling out spreadsheets
• Money matters, but "what would energize me?" is a more powerful first question
• Your second act doesn't have to be big or dramatic — it can be simple, sweet, and completely your own
• A real story about starting an ActionCOACH franchise without having everything figured out
• The three questions that fit on a napkin: What do I like to do? Who do I want to help? How will I earn income?
• Momentum creates clarity — not the other way around

Chapters

1:15 – Why Business Plans Stall You

1:57 – The Napkin Plan Mindset

2:31 – Design a Happy Second Act

3:33 – Money, Legacy, and Energy

4:21 – Second Act Options & Mythbusting

5:27 – Minimum Steps to Start

6:03 – My ActionCOACH Origin Story

8:25 – Simple Questions to Clarify

9:52 – Action Creates Clarity

11:03 – Napkin Reminder and Wrap Up

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.

Most of us stopped dreaming somewhere between the age of 14 and our first electric bill. We swapped out our astronaut dreams for something more "realistic" — and in doing so, we quietly let our dream muscle atrophy. This episode is about waking that muscle back up. I'm sharing a powerful framework called the Formula for Life Success — D×G×L×P×A — and walking you through each element so you can start doing the math on your own second act.

Highlights

• The Formula for Life Success is a multiplier: Dreams × Goals × Learn × Plan × Action, each scored 1–10, with a maximum output of 100,000
• We dream boldly at age 6 — then life, bills, and other people's opinions shut it down; this episode is about reclaiming that 6-year-old mindset
• If you don't know a dream is possible, you can't even dream it — expanding your awareness expands your dream ceiling
• SMART goals get an upgrade: SMARTY adds Y = Your Why, the most powerful motivator behind any goal
• Learning is a force multiplier — the more you're willing to learn, the bigger your output in the formula
• Planning works best in layers: annual → quarterly → five weekly goals posted where you can see them every day
• Even bumping your Dreams score up by just 2 points dramatically changes your total output — the math proves it

Chapters

0:00 — Introduction

1:15 — The DGLPA Success Formula

2:17 — Scoring Your Dreams

2:48 — Why We Stop Dreaming

3:42 — Dream Bigger Like a Kid

6:15 — Turning Dreams Into Goals

6:31 — SMARTY Goals and Your Why

8:58 — Learn What You Need

11:12 — Planning and Taking Action

12:46 — Calculate Your Multiplier

14:05 — Final Challenge: Dream Big

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.

HIGHLIGHTS

• Mary Kay Ash founded her company at 45 after being repeatedly passed over for promotions in a male-dominated workplace

• Colonel Sanders was 65, on social security, and heard "no" over 100 times before KFC became a success

• Vera Wang launched her fashion business at 40 after failing to make the Olympics and being passed over for editor at Vogue

• Julia Child didn't start her chef career until age 49, bringing French cooking to American homes despite widespread skepticism

• Second acts aren't about starting over—they're about repurposing your existing skills and experience

• Persistence beats polish every time when pursuing your dreams

• The key to a second act isn't doing, it's deciding—making the commitment to move forward

• Success is usually just on the other side of a roadblock

CHAPTERS

00:00 - Introduction: Second Acts & Roadblocks

01:30 - Mary Kay Ash: Building a Values-First Company at 45

03:45 - Colonel Sanders: Persistence After 100+ Rejections

05:30 - Vera Wang: Turning Setbacks into a New Career at 40

07:15 - Julia Child: Passion-Fueled Reinvention at 49

09:00 - Your Takeaway: 'They Didn't Start Late—They Started Ready'

10:00 - Final Challenge & Encouragement: Decide Your Second Act Today

RESOURCES MENTIONED

• Mary Kay Company: https://marykayglobal.com/our-founder-mary-kay-ash/

• KFC (Kentucky Fried Chicken): https://www.kfc.com/about

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.

HIGHLIGHTS

• You already have more networking contacts than you realize—your dentist, attorney, neighbors, kids' sports teams, and more

• Networking is about building relationships, not making sales—avoid "commission breath" at all costs

• Three essential questions to ask at any networking event: What brings you here? What do you do? What's going on in your industry?

• Consistency beats charisma every time—showing up regularly is more important than being the loudest person in the room

• Five networking events and three coffee meetings per week is the ideal goal for growing your second act

• Networking shortens your learning curve by connecting you with experienced business owners who can help you avoid costly mistakes

• Getting out of your house and interacting with people creates momentum and energy that keyboard work simply can't provide

CHAPTERS

[0:00] Everyone's Favorite Thing: Networking

[0:51] The Importance of Networking in Your Second Act

[1:59] Leveraging Your Existing Network

[2:42] Building Relationships, Not Transactions

[3:14] Effective Networking Strategies

[4:13] Making Meaningful Connections

[7:02] Consistency Over Charisma

[9:47] Maximizing Networking Opportunities

[10:21] Learning from Networking Experiences

[11:57] The Power of Networking in Business Growth

[13:43] Conclusion and Final Thoughts

RESOURCES MENTIONED

• LinkedIn (for connecting with networking contacts)

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.

HIGHLIGHTS

• People who practice gratitude weekly are 25% happier and more optimistic

• Gratitude improves sleep quality by 30% by creating a more restful state

• You cannot be fearful and grateful at the same time—gratitude replaces fear

• The simple power of saying "thank you" throughout your day raises your gratitude vibration

• I Am statements work: every single goal written as an I Am statement has manifested

• The gratitude jar exercise: 52 weeks of gratitudes you'll forget 75-85% of without recording them

• Living in the United States already gives us countless things to be grateful for that we take for granted

• Gratitude can change your story and how your second act unfolds

CHAPTERS

00:00 - Welcome and Introduction

01:15 - The Power of Gratitude

03:45 - Personal Stories and Examples of Gratitude

06:30 - Daily Gratitude Practices

08:45 - The Impact of Gratitude on Your Second Act

10:30 - Gratitude Activities and Exercises

12:15 - Introduction to I Am Statements

14:00 - Combining Gratitude and I Am Statements

15:30 - Conclusion and Final Thoughts

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.

HIGHLIGHTS

• The Eisenhower Matrix breaks down tasks into four quadrants: urgent and important (do first), important but not urgent (schedule), urgent but not important (delegate), and neither urgent nor important (eliminate)

• The Three Ds strategy—Do, Delegate, Dump—gives you a simple framework for handling everything that lands on your plate

• A default calendar isn't about perfection; it's a flexible tool that helps you allocate time to key business categories like operations, sales, networking, and product development

• Tracking your time in 15-minute increments for just one week can boost your productivity by 25%

• Spending 30-40% of your time on revenue-generating activities is the key to building a business you can sell within 10 years

• By eliminating quadrant three activities (urgent but not important), you can reclaim 20% of your week—that's 52 extra days per year

CHAPTERS

0:00 - Importance of Time

1:24 - Identifying and Prioritizing Your Time

2:32 - Understanding the Eisenhower Matrix

6:48 - The Three Ds: Do, Delegate, Dump

7:38 - Creating a Default Calendar

14:42 - Maximizing Revenue Generating Activities

RESOURCES MENTIONED

• Seven Habits of Highly Effective People by Stephen Covey

• Default Calendar Template: https://goleegray.actioncoachlp.com/download-here

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.

Highlights

• Why your experience makes you uniquely qualified for your next venture
• The difference between a hobby and a business that excites you (and pays you)
• How to discover what you love, what you’re good at, and what the world needs
• The power of your network and finding the right support for your journey
• My personal story: from corporate to multiple businesses to business coaching
• Practical steps to identify your “superpower” and visualize your future success
• Tips for building momentum, overcoming imposter syndrome, and embracing the entrepreneurial bug

Chapters

00:00 – Welcome & Purpose of the Show

00:35 – Why the Second Act Business Owner Podcast Exists

01:37 – What to Expect: Money, Fun, and Your Second Act

01:56 – Today’s Agenda: Three Key Things & “Home Fun” Assignments

01:56 – Embracing Your Experience and Passion

02:40 – Doing What You Love (and Getting Paid)

04:46 – My Second Act Story: From Corporate to Entrepreneurship

07:12 – The Ikigai Framework: Love, Skill, Need, and Money

09:53 – Building Your Support Network & Community

11:52 – Finding Your Superpower & Visualization Exercise

14:10 – The Entrepreneurial Bug & Closing Thoughts

15:10 – What’s Next: Mindset, Strategy, and Systems

Resources Mentioned

• BNI (Business Network International) – Networking group: https://www.bni.com

Want to get more help from Lee with your business? Visit her website: https://leegray.actioncoach.com/

This show is part of the ICT Podcast Network. For more information, visit ictpod.net.