Scott explains why retailers are embracing curated marketplaces as an offensive growth strategy — no longer just as a defensive reaction to Amazon — and how brands like Ulta Beauty, Best Buy and Lowe’s are expanding assortment without diluting brand identity.

The conversation also dives into how AI answer engines are reshaping product discovery, and why clean, machine-readable catalog data may soon matter more than traditional SEO. Plus, Scott shares Mirakl’s growing role in retail media and the company’s vision of becoming an orchestration layer across emerging AI-driven commerce channels.

Key Takeaways

• How the proving power of Amazon and, perhaps more importantly, Walmart has completely shifted retailers’ attitude toward online marketplaces;
• Why retail media and marketplace strategies increasingly go hand in hand;
• The important role marketplaces will play in the world of AI commerce, when done right;
• Why product data must be optimized differently for different AI platforms like OpenAI, Google, and Anthropic; and
• The essential quality of a truly disruptive product or service. 

Related Links

• Learn how Mirakl powers enterprise marketplaces and retail media
• Related reading: Mirakl CEO: Marketplaces are ‘Arming the Rebellion’ of Traditional Retail Against Big Tech
• Related reading:Best Buy’s New Third-Party Marketplace is Now Live
• Explore more NRF26 coverage and retail insights from Retail TouchPoints
• Subscribe so you don’t miss more episodes of Retail Remix from the show floor of NRF26

  
  

Recorded live from the show floor at NRF 2026, this episode of Retail Remix features Nicole Silberstein in conversation with Marcus Shen, CEO of B-Stock, a technology platform and marketplace that helps major brands and retailers efficiently sell excess and returned inventory to a network of small business buyers.

Marcus shares how the resale landscape is shifting, why brands increasingly need tighter control over where their excess inventory lands and how AI is helping both sellers and resellers manage volatility, pricing and profitability. The conversation also explores how inflation and changing consumer attitudes have reduced the stigma around secondhand goods, fueling downstream growth in the resale ecosystem.

Key Takeaways

• How B-Stock connects major retailers and brands with small business resellers to reduce the financial impact of returns and overstock;
• Why brands now demand more discretion and control over secondary market distribution;
• How AI is helping normalize messy inventory data and predict resale value;
• Why volatility in inventory mix makes technology essential in B2B resale; and
• How inflation and shifting consumer sentiment are accelerating resale adoption.
• PLUS Hear about the craziest products Marcus has seen come through the platform recently.

Related Links

• Learn more about how B-Stock powers B2B resale and liquidation
• Related reading: A Better Return on Returns: How Data is Redefining B2B Resale Strategies
• Explore more NRF26 coverage and retail insights from Retail TouchPoints
• Subscribe so you don’t miss more episodes of Retail Remix from the show floor of NRF26

Recorded live from the show floor at NRF 2026, this episode of Retail Remix features host Nicole Silberstein in conversation with Jack Stratten, Director at Insider Trends and one of the industry’s most well-traveled retail observers. Jack spends his time visiting stores around the world, identifying what works, what doesn’t, and, most importantly, why.

From a wellness-meets-retail concept in Soho to immersive flagships in Paris, Jack breaks down the common thread between standout store experiences: a clear ambition, commitment and, sometimes, a willingness to prioritize discovery over efficiency. The conversation also explores why ecommerce’s continued growth is forcing stores to raise their game — and why legacy department stores are having such a difficult time evolving.

Key Takeaways

• The most interesting new stores you need to check out;
• Why the best stores succeed by meeting their ambition, not chasing trends;
• How discovery, trial and serendipity differentiate physical retail from ecommerce;
• Why Paris (not New York) is the most exciting city for retail experiences right now;
• How global markets and historic shopping experiences still influence modern store design;
• Why the growing ubiquity of ecommerce is having a positive effect on store experience;
• Why department stores are having such a difficult time tapping into their legacy of innovation today; and
• Travel hacks from someone who travels the world for a living.

Related Links

• Explore global retail insights and store safaris from Insider Trends
• Explore more NRF26 coverage and retail insights from Retail TouchPoints
• Subscribe so you don’t miss more episodes of Retail Remix from the show floor of NRF26

Fresh off hitting the $1 billion revenue milestone, Meera breaks down how Fabletics has driven sustained growth through category expansion, measured store growth and a flexible membership model that delivers both value for consumers and predictability for the business. She also shares how AI is being deployed across the organization — from smart fitting rooms and associate coaching to inventory optimization and loyalty-driving personalization.

The conversation offers a candid look at how Fabletics is blending fashion, function, value, and technology to stand out in the crowded activewear market and why comfort-forward “lifewear” is shaping what comes next.

Key Takeaways

• How Fabletics scaled past $1 billion in revenue through category, channel and geographic expansion;
• Why the brand’s membership model drives loyalty, predictability and lower supply chain waste;
• How physical retail is fueling omnichannel growth, with 120+ stores and more on the way;
• Inside Fabletics’ AI-powered flagship store, from smart fitting rooms to real-time associate coaching;
• Why AI is less about replacing fundamentals — and more about delivering them better; and
• What’s next for Fabletics in 2026, including international growth and new category plays.

Related Links

• Explore Fabletics’ latest collections and retail experience
• Related reading: New Fabletics Flagship Brings AI-Powered Operations to Westfield Century City
• Related reading: Fabletics Deploys RFID-Powered Inventory Management Solution
• Explore more NRF26 coverage and retail insights from Retail TouchPoints
• Subscribe so you don’t miss more episodes of Retail Remix from the show floor of NRF26

This episode of Retail Remix, recorded live from the show floor, features host Nicole Silberstein in conversation with Anil Jain, who leads Global Strategic Industries at Google Cloud. Anil shares how Google Cloud is working with retailers to reimagine everything from product discovery to post-purchase service and why agentic AI represents a fundamental shift in how consumers will interact with brands.

Key Takeaways

• Why AI is becoming the great equalizer, helping smaller companies compete with limited resources;
• How AI experiences in general-use platforms like Google Search are upping the ante for everyone, and how to keep up;
• What multimodal search unlocks when consumers can shop using not just text, but also voice, images and video;
• Why hyper-personalization is finally within reach after decades of promise;
• The change management that will be required as AI shifts the way we all work; 
• How Google and its Cloud division are building for this future.

Related Links

• Related reading: Google Launches Direct Checkout in Search, Gemini
• Learn how Google Cloud is helping retailers adopt AI at scale
• Explore more NRF26 coverage and retail insights from Retail TouchPoints
• Subscribe so you don’t miss more episodes of Retail Remix from the show floor of NRF26

AI dominated conversations at NRF 2026—but as adoption accelerates, so do the risks. In this Retail Remix Deep Dive bonus episode, host Adam Blair, Editor at Retail TouchPoints, sits down with Kevin Kiley, CEO of AIRIA, to explore how retailers can unlock the promise of AI without exposing themselves to unnecessary vulnerability.

Together, they unpack where AI is delivering real value across retail, from store associate enablement to back-office operations, while also addressing the growing challenges around security, governance, reliability, and ROI. Kevin shares why “AI sprawl” is becoming a serious issue, how model outages and hallucinations can derail critical workflows, and why retailers must avoid locking themselves into a single AI provider.

The conversation also draws parallels to earlier tech shifts like mobile and e-commerce, offering a grounded look at what retailers should prioritize now—and what to be cautious about—as AI moves from experimentation to enterprise-wide deployment.

Key Takeaways

• Why AI is a strong fit across retail functions, from the store floor to legal and supply chain
• The hidden risks of agentic AI, including data access, outages, and model drift
• How governance, observability, and auditability are becoming non-negotiable
• Why flexibility across AI models is critical as capabilities evolve at breakneck speed
• Where retailers are seeing the biggest ROI today—from associate training to contract review
• A realistic outlook on AI’s trajectory through 2026, including where hype may cool

Related Links

• Learn how AIRIA helps enterprises govern and secure AI deployments:
• Explore more retail insights and and NRF26 coverage at  Retail TouchPoints
• Subscribe so you don’t miss more episodes of Retail Remix from the show floor of NRF26.

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Discover how Airia’s no-code AI platform empowers retail teams to automate inventory, customer support, and more—without technical expertise. Ready to make AI work for you? Visit airia.com/retailtouchpoints to learn more.

From first-time impressions (Kate has never been before) to veteran perspectives (Adam has attended going on 20 years), the trio reflects on the themes that dominated conversations across sessions and booths. Unsurprisingly, AI was everywhere but the editors also dig into the growing emphasis on humanity, trust, authenticity and culture as retailers figure out how (and where) new this technology fits in.

This candid, on-the-ground conversation captures what NRF really feels like — and what retail leaders are wrestling with as 2026 gets underway.

Highlights from this episode include:

• How the AI conversation shifted at NRF 2026 from hype to hands-on learnings;
• The striking quality and confidence of Gen Z voices on stage — and what that says about the future workforce;
• Why retailers like LVMH are doubling down on the human element, even as automation accelerates;
• How creators, trust and authenticity are becoming more critical in a world of AI-driven discovery;
• Leadership lessons from Dick’s Sporting Goods on culture, competitiveness, and rewarding the unglamorous work.

Related Links

• Related reading:Dick’s Sporting Goods Chairman Ed Stack on House of Sport, Corporate Culture and Fixing Foot Locker
• Related reading: AI in Luxury: Why LVMH Won’t Let AI Eclipse Humanity or Creativity
• Related reading: How Inviting Consumers to ‘Ask Ralph’ Deepens Their Connection to the Ralph Lauren Brand
• Explore ongoing NRF coverage and retail insights from Retail TouchPoints.
• Subscribe so you don’t miss more episodes of Retail Remix from the show floor of NRF26.

Highlights Include:

• Why retailers must do (beyond optimizing their product data) to stay visible in AI-powered search platforms;
• How “napkin math,” that is, thinking in orders of magnitude, can help leaders better size opportunities and manage expectations;
• What truly drives brand value and affinity today, and why investing in brand equity during times of disruption pays off;
• How PacSun has so successfully created a culture of community and how other brands can do the same;
• What today’s consumers are really looking for from store experiences; and
• Why resale hit a tipping point in 2025 and what that means for brands’ circular efforts in 2026.

Full Episodes & Related Links

• Episode 252: What $24B in Prime Day Spending Tells Us About H2
• Episode 268: AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes Next
• Episode 255: The Experience Equation: What Retailers Need To Get Right
• Episode 259: Pacsun’s Formula for Relevance: Youth Culture + Co-Creation
• Episode 254: Inside ThredUp’s Surge: What’s Fueling Resale’s Surge
• Episode 246: Lessons from the World’s Top Brands
• Get more retail industry insights from Retail TouchPoints
• Subscribe and catch up on all episodes of Retail Remix

Happy Holidays from your friends at Retail Remix — see you in 2026!

Key Takeaways

• Maybe what we all need a little more of right now is in-person shopping

Related Links

• Episode 258 - Redesigning with Reverence: Inside the New MoMA Design Store Experience
• Episode 253 - How Primark Is Rewriting the Rules of Value Fashion in the U.S. 
• Related reading: How Printemps’ New NYC Store Supports ‘Democratic Luxury’ with Subtle Technology
• Subscribe and catch up on all episodes of Retail Remix

In this episode of Retail Remix, host Nicole Silberstein sits down with Andrew Bialecki, Co-founder and CEO of Klaviyo, to separate reality from speculation and explore how AI is changing marketing, customer service and the entire shopping experience.

Andrew shares the origin story behind Klaviyo’s “digital brain for businesses,” explains why retailers will increasingly become hybrid product-and-service companies, and breaks down the AI behaviors already shaping consumer expectations. He also takes a look into his crystal ball to offer a forward-looking perspective on how voice, avatars and in-store AI agents could define the next era of commerce.

Key Takeaways

• How retailers will evolve into hybrid product-and-service brands as AI makes information and personalization easily accessible to all;
• Why multimodal AI — including chat, voice and in-store agents — could propel the next wave of omnichannel experiences;
• The role humans will continue to play in the AI future through creative direction, brand judgment and defining customer experience goals;
• What consumers actually want from AI: speed, summarization, better recommendations, and easier product discovery; 
• Why the ability to do “napkin math” is critical for businesspeople of all stripes; and
• The hardest thing about going from being a private to a public company.

Related Links

• Explore Klaviyo’s AI-powered marketing and customer relationship tools
• Get more retail industry insights from Retail TouchPoints
• Subscribe and catch up on all episodes of Retail Remix

Jen shares how this powerful segment of retailers — which account for more than half of all U.S. retail sales — are shifting buying strategies, navigating economic pressure, responding to fast-moving trend cycles, and using Faire’s tools to better manage cash flow, discover products and respond to customer demand. She also reveals what Faire is building next, from improved platform capabilities to new fulfillment solutions.

Key Takeaways

• How independent retailers are adjusting order volume, frequency and sourcing strategies in response to tariffs and other headwinds;
• What wholesale buying patterns on Faire foretell about the trends and categories that will be hot in 2026;
• The growing importance of reflecting the cultural zeitgeist on shelves and how to do it;
• Why curation will remain retailers’ superpower despite the potential of new technologies like AI; and
• A peek at Faire’s next big move — fulfillment services.

Related Links

• Explore how Faire supports independent retailers of all sizes
• Related Reading: Faire Surpasses 100K Members as Indie Retailers Seek Out Value, Variety
• Related Reading: Inside the Luxury Advent Calendar Boom with DTC Brand Cheese Brothers
• Get more retail industry insights at Retail TouchPoints
• Subscribe and catch up on all episodes of Retail Remix

In this episode of Retail Remix, host Nicole Silberstein sits down with Anu Narayanan, President of Women’s and Home at Anthropologie Group, to go inside the decision to elevate Maeve from an in-house favorite to a standalone brand with its own stores, website and social presence.

Anu shares how the decision was rooted in clear customer demand — millions of searches, TikTok engagement and a fiercely loyal fan base — as well as a bold vision for how Maeve can evolve while still staying connected to Anthropologie’s DNA. From boutique-style store design to influencer-led storytelling to curated multi-brand assortments, Maeve is charting its own path into the future.

Key Takeaways

• The strategic choice to open first stores in markets like Raleigh, N.C. and Atlanta rather than major coastal cities;
• How Anthropologie is differentiating Maeve’s boutique store aesthetic from its core stores;
• Inside Maeve’s marketing engine from TikTok and the company’s first Substack to a growing community of influencer “Mavens”; 
• Why Maeve standalone stores are multi-brand and which brands are being brought in;
• The role of catalogs (yes, catalogs) in modern brand storytelling and customer engagement;
• PLUS Anu’s top merchandising tip for any kind of store.

Related Links

• Explore Maeve’s latest collections and campaign storytelling
• Related reading: Anthropologie Promotes Maeve to Standalone Brand, Plans Stores and Exclusive Catalog 
• Stay ahead with more retail insights and analysis from Retail TouchPoints
• Subscribe and catch up on all episodes of Retail Remix

In this episode of Retail Remix, host Nicole Silberstein sits down with Lilian Rincon, VP of Shopping Experiences at Google, to unpack the company’s latest innovations — from conversational discovery to virtual Try-on-You to new agentic features that can check stock, call local stores and even buy on your behalf.

Lilian shares how Google is approaching AI-powered shopping with a “slow, steady, and user-first” philosophy, why trust and data freshness are non-negotiables, and how Google’s massive Shopping Graph gives it a unique advantage in the evolving AI commerce landscape.

Key Takeaways:

• Why Google still sees itself as an ecosystem, not a retailer — and what that says about its ambitions in the realm of shopping;
• A look inside Try-on-You, Google’s new personalized virtual try-on that uses a single selfie to visualize clothing on your actual body;
• Why conversational shopping has officially arrived — and how it is changing the way people search;
• How Google’s agentic features — including local store calling and automated buying — are tackling real-world shopper pain points; and
• The critical role of Google’s Shopping Graph in powering trustworthy AI results.

Related Links:

• Explore Google’s latest AI-powered shopping features
• Related reading: As ChatGPT Focuses on Checkout, Google Hones its Shopping Experience
• Read more about the future of retail and commerce innovation on Retail TouchPoints
• Subscribe and catch up on more episodes of Retail Remix

In this episode of Retail Remix, host Nicole Silberstein sits down with Fuad Hannon, DoorDash’s VP of New Verticals, to unpack how the company is executing its vision to level the local commerce playing field. From the launch of DashMart Fulfillment Services to partnerships with brands like Kroger and Party City, DoorDash is helping retailers of all stripes and sizes compete on speed, convenience and customer experience.

Key Takeaways:

• How DoorDash’s mission to empower local economies has evolved beyond restaurants;
• How the company’s investments in autonomous delivery are setting the stage for the next generation of 24/7 commerce;
• What the recent acquisitions of SevenRooms and Symbiosis reveal about DoorDash’s growing reach in technology and services; 
• The growth of DoorDash’s $1 billion+ advertising business and how the company balances merchant ROI with consumer experience; 
• PLUS The most unusual product Faud has seen DoorDash deliver.

Related Links

• Explore how DoorDash is expanding into retail, fulfillment, and autonomous delivery
• Related reading: DoorDash Launches Fulfillment Services; Party City, CVS Among First to Trial
• Related reading: DoorDash Launches Driverless Delivery with Waymo in Phoenix Metro Area
• Get more insights on retail innovation at Retail TouchPoints
• Subscribe and catch up on all episodes of Retail Remix

In this episode of Retail Remix, host Nicole Silberstein sits down with Rob Cameron, a self-described “payments nerd” and Global Head of Acceptance Solutions at Visa, to explore how the rise of agentic AI — where intelligent AI agents handle everything from product discovery to checkout — is shaping the future of commerce, and with it payments.

Rob shares how Visa is preparing for this shift with its Trusted Agent Protocol, a framework designed to make AI-driven transactions secure, seamless and scalable. From managing fraud and data privacy to redefining consumer trust, this conversation dives deep into the payment infrastructure that will be required to enable this next era of ecommerce.

 Key Takeaways:

• How the emergence of agentic commerce will change how payments are processed and protected;
• Why consumer confidence will determine the pace of AI-driven transactions;
• What retailers should do now to prepare their websites and systems for shopping that takes place wholly on AI platforms; and
• How Visa’s agentic toolkit is empowering brands to experiment with natural language-driven payment experiences.

Related Links

• Explore how Visa is innovating across AI and digital commerce
• Related reading: Visa, Mastercard, PayPal Dive into Agentic Era with Tools that Help Consumers ‘Use AI to Buy’
• Get more insights on retail innovation and emerging tech on Retail TouchPoints
• Subscribe and catch up on all episodes of Retail Remix

In this episode of Retail Remix, host Nicole Silberstein sits down with Jeff Cohen, former Principal Evangelist at Amazon Ads and now Chief Business Development Officer at Skai, to unpack how the space has evolved and what’s coming next.

Jeff shares how he went from building one of Amazon’s first third-party ad technologies to helping brands navigate a new era of connected, data-driven commerce. He breaks down the shift from retail media to commerce media, the impact of AI-powered shopping on marketing and how brands can move beyond walled gardens to reach today’s omnichannel shoppers.

Key Takeaways:

• How retail media has evolved into commerce media — and why the distinction matters;
• The role of agentic AI in optimizing campaigns and connecting fragmented data;
• What brands can learn from Amazon’s retail media dominance and Skai’s cross-channel approach;
• Why unified, actionable data matters more than endless metrics;
• Lessons on innovation, adaptation and taking smart risks from Jeff’s eclectic career.

Related Links

• Learn how Skai is connecting brands and retailers through data-driven media
• Related reading: New Research Reveals Agency Execs’ True Opinions on Retail Media
• Explore more insights on the future of commerce media on Retail TouchPoints
• Catch up on all episodes of Retail Remix

Retail Remix host Nicole Silberstein sits down with Ellis to discuss what’s changed (and what hasn’t) about connecting with consumers, the ongoing tension between brand and performance marketing, and why controversy isn’t always a bad thing — if it comes from an honest idea.

Ellis shares the stories behind some of his favorite campaigns, including the infamous “straightjacket” Duffy’s ad that sparked protests, and how ads for Macy’s I.N.C. brand and Meijer’s private label spinach redefined how retailers communicate value. He also weighs in on recent campaigns — like Levi’s x Beyoncé and of course, Sydney Sweeney x American Eagle — that signal a welcome return to upper-funnel brand storytelling.

Key Takeaways:

• Why conceptual advertising still matters in today’s performance-driven landscape;
• How controversy can serve a campaign — when it’s rooted in truth; and
• The importance of balancing top-of-funnel branding with down-funnel ROI.

Related Links

• Explore DeVito/Verdi Advertising’s creative work and legacy
• Watch the Macy’s I.N.C. ad featuring Heidi Klum
• Watch the Meijer spinach ad
• Related reading: The Top 10 Best-Performing Retail Ads from the First Half of 2025
• Catch up on all episodes of Retail Remix
• Get more insights from retail industry leaders on Retail TouchPoints

In this episode of Retail Remix, host Nicole Silberstein chats with Travis Hess, CEO of the newly rebranded Commerce, about how conversational AI and “answer engines” like ChatGPT, Perplexity and Google’s AI Overviews are transforming how consumers discover and shop for products online.

Travis shares why these new tools represent the biggest paradigm shift since the dawn of ecommerce and explains why brands that fail to optimize for AI-driven discovery risk disappearing altogether. 

Key Takeaways:

• How to capture some of the projected $260 billion in sales AI is expected to drive this holiday season;
• Why the “customer is the new channel” in our increasingly AI-driven world;
• How to adapt your ecommerce strategy for contextual discoverability; and
• Why a brand’s “content supply chain” matters more than ever, and how to enhance yours.

Related Links

• Learn more about Commerce (parent company of BigCommerce, Feedonomics and Makeswift)
• Related reading: AI Search is Rapidly Gaining Consumers’ Trust
• Related reading: Salesforce Global Holiday Forecast — AI Will Drive $1.6 Trillion in In-Store Sales
• Catch up on all episodes of Retail Remix
• Learn more about AI evolutions in commerce on Retail TouchPoints
  
  

Pacsun is the poster child for this kind of strategic reinvention, and in this episode of Retail Remix the brand’s Chief Merchandising Officer, Richard Cox, unpacks how the company is doing it. From activations at music festivals and college football games to its new Youth Advisory Council, Pacsun is co-creating its future alongside the very customers it serves. 

Listen in to hear:

• Why Pacsun’s resurgence is about more than Y2K nostalgia;
• How the brand has transformed into a purpose-driven, youth-focused powerhouse;
• Insights from Pacsun’s first-annual Youth Survey illuminating what matters to today’s youth, with mental health and music topping the list;
• What co-creation looks like behind the scenes and how Pacsun pulls it off; and
• The power of “anemoia” (and what it is). 

Related Links

• Explore the latest collections and campaigns from Pacsun
• Dig into the results of Pacsun’s Youth Survey, conducted with GlobalData
• Related reading: Pacsun Takes Co-Creation to the Next Level with New Youth Advisory Council
• Related reading: Pacsun Follows the Music with Capsule Collection and Pop-Up at NYC’s Governors Ball
• Learn about Gen Z and Gen Alpha’s shopping behaviors and how to connect on Retail TouchPoints
• Catch up on all episodes of Retail Remix

In this episode of Retail Remix, host Nicole Silberstein sits down with Jesse Goldstine, Chief Retail Officer at the Museum of Modern Art (MoMA), to discuss the recent redesign of the MoMA Design Store in SoHo and the unique nuances of museum-affiliated retail.

Jesse shares how the iconic museum is connecting culture with commerce in its retail experiences through storytelling, product curation and immersive design. 

🎨 Key Takeaways:

• What makes museum-affiliated retail different from traditional retail;
• Why storytelling and product curation are essential elements of the new MoMA Design Store in SoHo;
• Why reducing SKU counts was essential to creating a store “worthy of” the products it sells; and
• Insights into MoMA’s global retail strategy, from its stores in Japan to licensing collaborations with brands like LEGO and Vans.

Related Links

• Explore the latest collections and collaborations from the MoMA Design Store
• Learn more about the Museum of Modern Art’s exhibitions and mission 
• Read more from Retail TouchPoints
• Catch up on all episodes of Retail Remix
  
  

Listen in to hear:

• Why Dick’s Sporting Goods’ acquisition of Foot Locker is both a bargain and a big bet on Nike’s turnaround;
• The operational edge that’s helped Dick’s pull away from competitors;
• Nike’s strategic missteps and why recovery will take longer than Wall Street hopes (but is in the cards); 
• Why lagging in grocery and losing its sense of fun have been just as harmful to Target as its recent DEI reversal;
• Lessons from Vuori’s cross-category and cross-gender success — and what legacy players like Lululemon can learn; and
• Why executives shouldn’t be lulled into a false sense of security following relatively rosy Q2 earnings.

From footwear giants to big-box chains, this episode pulls no punches in looking at the forces reshaping retail.

RELATED LINKS:

• Learn more about the strategy and advisory work of Matt Powell at BCE Consulting
• Explore more coverage of the active outdoor industry from Shop Eat Surf Outdoor
• Related reading: Dick’s Sporting Goods to Acquire Foot Locker in $2.5 Billion Deal
• Related reading:The Evolution of Journeys Under New President Andy Gray
• Read more from Retail TouchPoints
• Catch up on all episodes of Retail Remix
  
  

In this episode of Retail Remix, Nicole Silberstein chats with Steven Proust and Eric Helgason, Co-founders of PayMore, a brick-and-mortar resale franchise that’s changing the way we buy, sell and trade electronics. Since launching in 2011, they’ve grown their business to 100 locations — and counting — by leaning into a resale model that’s community-focused and planet-friendly.

Steven and Eric share:

• Why today’s consumer is more open to buying used devices — and what’s driving that shift;
• How PayMore ensures customer trust through modern stores, smart pricing and rigorous data privacy;
• Why they chose franchising as their growth engine and how it supports their community-driven ethos;
• The challenges of scaling a brick-and-mortar resale model — and the tech they’ve developed to power it; and
• How they’re staying ahead of the curve as new devices (and resale trends) keep evolving.

This isn’t just resale — it’s retail innovation in action. For executives navigating the next era of store experience, PayMore is one to watch.

RELATED LINKS:

• Explore the PayMore model and find a location near you
• Related reading: PayMore Opens 19 North American Locations in Q2, Moving Closer to 150-Store Goal
• Read all about the evolution of resale on Retail TouchPoints
• Catch up on all episodes of Retail Remix

Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated.

In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience.

Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers:

• Why the scale of returns fraud is rising—and how it’s evolving;
• The growing tension between consumer expectations and loss prevention efforts;
• How retailers can adjust return policies without alienating loyal shoppers;
• Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report;
• Real-world success stories from retailers tackling this issue head-on.

If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data.

RELATED LINKS:

• Explore the latest ORC report from Appriss Retail
• Learn more about Appriss Retail
• Read more from Retail TouchPoints
• Catch up on all episodes of Retail Remix
  
  

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Reduce returns, stop abuse and fraud, and protect your bottom line. Visit ApprissRetail.com to learn more.

In this episode of Retail Remix, host Nicole Silberstein sits down with Melissa Gonzalez, Principal at the design firm MG2, to explore why the in-store experience is still such a powerful tool for connection and conversion. 

Melissa shares how she helps clients turn physical retail spaces into strategic assets and digs into new MG2 research that explores the motivations and behaviors of Gen Z — spoiler: they’re showing up to stores with purpose.

What you’ll learn:

• Why grouping all Gen Zers together as one cohort is a myth (there’s are big differences between the older and younger ends of the spectrum);
• Why inter-departmental communication and modularity in store design are crucial to omnichannel execution;
• Why co-creation is a must, especially as Gen Z cedes territory to Gen Alpha;
• Why, even when consumers don’t follow through with higher ideals like sustainability in their purchasing, those values are an opportunity for brands; and
• Examples of stellar store experiences from Coach, Lego and Nordstrom.

RELATED LINKS:

• Learn more about MG2
• Related reading: Williamsburg’s the Spot for Third NYC-Area Nordstrom ‘Local’ Store
• Related reading: LEGO’s New NYC Flagship Inspires Customer Creativity, Brick by Brick
• Explore more insights from Retail TouchPoints
• Catch up on all episodes of Retail Remix
  
  

In this episode of Retail Remix, host Nicole Silberstein sits down with Alon Rotem, Chief Strategy Officer at ThredUp, to discuss the company’s impressive recent growth and what it says about the broader retail landscape. They dive into:

• Why economic headwinds like tariffs and the removal of de minimis have been tailwinds for resale;
• How ThredUp has finally been able to achieve profitability in the U.S. and what it plans to do with that capital;
• Why AI advancements are poised to "disproportionately benefit” secondhand retail;
• Details of the company’s forthcoming peer-to-peer offering;
• PLUS what everyone gets wrong about lawyers. 

Whether you’re a retail exec or a resale-curious consumer, this episode breaks down why the resale model is no longer a trend — it’s the future.

RELATED LINKS

• Check out what ThredUp is up to
• Related reading: ThredUp Makes Resale Technology Free for All, Plans New Peer-to-Peer Offering
• Related reading: Tariffs, AI, Social Trends Create ‘Powerful New Pathways’ for Resale
• Related reading: ThredUp Nixes Rewards Points as Struggle to ‘Improve Unit Economics’ Continues
• Explore more episodes of Retail Remix

This week, Nicole sits down with Kevin Tulip, President of Primark U.S., to talk about the brand’s expansion across the states, what makes its business model so unique, and how the company is adapting to American consumers — without abandoning its global blueprint. Listen in to learn:

• How Primark balances its centralized inventory model with regional flexibility;
• What makes the brand’s no-ecommerce, no-discounting approach work;
• Why initiatives like repair workshops and sustainable sourcing are priorities — even at a $12 price point; and
• What to expect from the upcoming NYC flagship (Kevin promises it’s going to be “unlike anything else”).

RELATED LINKS

• Explore Primark’s latest store openings
• Related reading: Primark Pens Contract for Penn District NYC Flagship
• Related reading: Primark Aims to Extend Clothing’s Lifecycle by Bringing Repair Workshops to the U.S.
• Related reading: Inside Primark’s Mecca for All Things Disney and Marvel
• Catch up on all episodes of Retail Remix

In this episode of Retail Remix, Vivek Pandya, Director at Adobe Digital Insights, joins host Nicole Silberstein to unpack the numbers behind this year’s record-breaking Prime Day performance — and what they signal about consumer behavior heading into the back half of the year.

You’ll Learn:

• How essential goods drove surprise growth during Prime Day and whether those same patterns will repeat during the back-to-school and holiday periods;
• Why affiliate traffic is outperforming paid search;
• What the data says about shopper price sensitivity and demand headed into holiday; and
• The ways in which generative AI is already impacting how — and where — consumers shop.

RELATED LINKS

• Check out Adobe’s latest retail insights
• Related Reading: Prime Day Again Breaks Sales Records — and Offers Insight into Current Consumer Mindset
• Explore more consumer behavior coverage from Retail TouchPoints
• Catch up on all episodes of Retail Remix

In this episode of Retail Remix, host Nicole Silberstein sits down with Justin Liu, U.S. Country Manager at Alibaba.com, to explore how the global B2B marketplace is helping American entrepreneurs source more efficiently, build more resilient supply chains and take advantage of cross-border opportunities.

With experience at Amazon, Meituan and streetwear marketplace Poizon, Justin brings a global lens to today’s most pressing retail topics — from digital discovery to de-risking the sourcing process. Together, they discuss:

• How global supply chain disruption has changed brands’ sourcing timelines and strategies;
• How Alibaba is evolving to better serve U.S. small businesses;
• The company’s strategy for simplifying product discovery and vendor relationships; and
• The role of trust, transparency and tech in the future of B2B ecommerce.

RELATED LINKS

• Explore Alibaba.com’s offerings for U.S. small businesses
• Try out Alibaba’s new AI-powered sourcing platform Accio.com 
• Read more about the Alibaba-Wix partnership on Retail TouchPoints
• Learn about Alibaba’s efforts to support SMBs, including Olympic athletes
• Listen to more episodes of Retail Remix

Tina shares her approach to evolving True Religion’s design language, building a bolder women’s assortment and leveraging partnerships — from celebrities like Megan Thee Stallion to Latinx brands like Bella Doña — to create moments that resonate with young consumers.

They also discuss:

• How True Religion blends street-level style insights with its heritage brand image;
• How trend data and cultural cues guide True Religion’s product and creative strategies;
• The brand’s rapid growth in women’s and its plans to expand the category even further; and
• Why authenticity is key to celebrity and cultural collaborations.

RELATED LINKS

• Explore True Religion’s latest drops and digital experience
• Read more about brand reinvention on Retail TouchPoints
• Listen to more episodes of Retail Remix

In this episode of Retail Remix, host Nicole Silberstein chats with Heidi Lim, VP of Ecommerce at Patrick Ta Beauty. With experience leading digital growth at brands like ThirdLove, Estée Lauder and Fashion Nova, Heidi shares how she’s now helping Patrick Ta Beauty stand out in the crowded, trend-driven beauty market. From breaking through the noise on TikTok to building smarter marketing flows, she reveals what it really takes to scale a prestige beauty brand today.

Together, they discuss:

• How the brand turns product education into a powerful driver of conversion and trust;
• Why a diversified channel mix — DTC, Sephora, TikTok Shop — is key to building both reach and resilience;
• What makes creator partnerships work — and how to keep them aligned with your brand story;
• How the team achieved 8X year-over-year growth during BFCM by doubling down on retention;
• PLUS the beauty trend you’ll be hearing about all summer. 

RELATED LINKS

• Explore Patrick Ta Beauty’s latest products and digital experiences
• Read more about ecommerce innovation at Retail TouchPoints
• Check out past episodes of Retail Remix

In this episode of Retail Remix, host Nicole Silberstein sits down with Kimberly Shenk, Co-founder and CEO of Novi Connect, to explore how consumer trust is evolving. Drawing from her unique background as a U.S. Air Force data scientist, Kimberly shares how Novi is helping brands and retailers like Amazon, Target, Sephora and Ulta back up products’ health, safety and sustainability claims with real data — and why it matters more now than ever. Together, they discuss:

• Why traditional brand trust is no longer enough — and what’s replacing it;
• What consumers today actually care about when it comes to ESG — and how to communicate it;
• The measurable impact of verified product claims on discovery, conversion and loyalty; and
• How AI and large-language models are reshaping online merchandising in the digital age.

RELATED LINKS

• Learn more about Novi Connect’s work with retailers
• Check out the NYU Stern Sustainable Market Share Index
• Read more about shifting trust dynamics in the article from McKinsey: Consumers care about sustainability—and back it up with their wallets
• Explore trends in values-based commerce from Retail TouchPoints
• Check out past episodes of Retail Remix

In this episode of Retail Remix, host Nicole Silberstein speaks with Tianne Doyle, President of off-price retail chain Bealls, which is celebrating its 110th anniversary this year. With over 30 years at the company, Tianne shares what has given Bealls such enduring appeal, how it continues to evolve in a rapidly changing market and why its people-first culture might be its most powerful asset. Together, they explore:

• How a commitment to financial discipline and customer connection has fueled Bealls’ longevity;
• The company’s pioneering new ambassador program, which puts loyalty members from across the country in the spotlight;
• The role of culture, leadership and loyalty in building a purpose-driven retail organization; and
• Bealls’ growth plans for the next decade — including new formats, store expansion and digital strategy.

  
  

RELATED LINKS

• Discover how Bealls brings value and brand-name style together
• See pictures of Bealls’ localized store design in Roswell, N.M.
• Dig deeper into Bealls’ history and secrets to success in this recent RTP feature story
• Explore the latest retail success stories from Retail TouchPoints
• Check out past episodes of Retail Remix

In this episode of Retail Remix, host Nicole Silberstein is joined by James May and Barry Thomas from global data and analytics firm Kantar to unpack the findings from the 20th annual BrandZ Report, which ranks the top 100 most valuable global brands. 

They dive into the forces shaping brand value today, why retail brands are on the rise and what lessons others can learn from this year’s leaders. Together, they explore:

• Why brand is a company’s most valuable asset and the common traits of the world’s most valuable brands;
• Whether the era of U.S. economic exceptionalism is nearing an end;
• Why disruption is such a powerful brand-builder, as evidenced by brands like Amazon and ChatGPT; and
• How retailers can follow the playbook of brands like Walmart and Costco to build stronger, more meaningful connections with consumers.

RELATED LINKS

• Explore key takeaways from Kantar’s 2025 BrandZ Report 
• Check out the full 2025 BrandZ Report
• Learn more about Kantar
• Explore the latest marketing insights from Retail TouchPoints
• Check out past episodes of Retail Remix

With tariffs dominating headlines and reshaping global retail strategy, brands are navigating one of the most complex trade landscapes in recent memory.

In this episode of Retail Remix, host Nicole Silberstein is joined by Rathna Sharad, CEO and Founder of cross-border logistics platform FlavorCloud. With a background spanning Microsoft, UPS, and three decades of global trade experience, Rathna offers expert guidance on navigating tariffs, streamlining international operations, and building supply chain resilience. 

Together, they explore:

• The biggest friction points brands face when scaling internationally — and how to solve them;
• Key markets and categories showing rapid growth in global ecommerce;
• Lesser known implications of the de minimis rule change and what it means for U.S. merchants; and
• Why now is the time to double down on international expansion, not pull back.

RELATED LINKS

• Read the FlavorCloud 2025 State of Cross-Border report
• See how FlavorCloud is helping brands go global
• Explore the latest retail supply chain insights from Retail TouchPoints
• Check out past episodes of Retail Remix

———

Tired of rigid ecommerce platforms and hidden fees? BigCommerce gives you the flexibility to build and scale your store your way — with no extra fees for using the tools you love. Whether B2C or B2B, BigCommerce powers ecommerce that works for you. Learn more at bigcommerce.com/retailremix

In this episode of Retail Remix, host Nicole Silberstein sits down with Sarah Crockett, Global Chief Marketing Officer at DSW, to talk shop. With experience leading marketing at brands like Vans, REI and Backcountry, Sarah brings a wide-angle lens to what’s working — and what’s changing — in the world of retail marketing. Together, they unpack:

• How DSW is navigating the latest shifts in consumer expectations and retail strategy;
• The challenges of marketing during unpredictable economic periods;
• How to keep pace with rapid technological evolutions across search and social; and
• Her secret weapon for staying on top of social trends. 

RELATED LINKS

• Get a closer look at DSW’s brand in action.
• Explore the latest marketing insights from Retail TouchPoints
• Check out past episodes of Retail Remix

So in this episode of Retail Remix, your new host Nicole Silberstein sits down with Melissa Minkow, Retail Strategist at CI&T, to help retailers make sense of it all. Together, they unpack:

• The biggest headlines and shake-ups shaping the retail landscape in 2025 so far;
• How brands are adapting to continued economic uncertainty and evolving consumer habits;
• Which emerging opportunities retailers should be prioritizing right now; and
• The importance of taking a strategic pause to reassess the path forward.

RELATED LINKS

• Learn more about CI&T
• Explore the latest retail insights from Retail TouchPoints
• Check out past episodes of Retail Remix

During this episode of Retail Remix, Rodney Mason of LTK and Frank Dudley of Northwestern University dig into their latest research report focused on how brands are tapping creators to:

• Develop long-term, mutually beneficial partnerships that meet specific goals and objectives;
• Build their content arsenals for omnichannel engagement;
• Level up their retail media strategies; and
• Experimenting with new and emerging channels like Connected TV (CTV) advertising. 

RELATED LINKS

• Learn more about LTK
• Download a copy of the Annual Creator Marketing Study
• Watch the CMO’s Creator Guide webinar on-demand
• Sign up for the Influencer Marketing Strategy Course.

She has spent the last five years applying her learnings with the brand at Thrive Market, which is a values-based, challenger brand in its own right. Now, with the brand reaching its 10th birthday, Amina has some lessons to share. Listen to this episode of Retail Remix to get her thoughts on: 

• The evolution of values-based brands and the influence marketing has on driving brand differentiation; 
• How she balances brand and performance marketing to accomplish organizational goals; 
• Ways to adapt and tailor marketing focal points based on persona behaviors and lifestyles; and 
• What’s top-of-mind for Thrive Market for the next five years. 

RELATED LINKS

• Learn more about Thrive Market
• Connect with Amina on LinkedIn

During this episode of Retail Remix, Kyle Barz of Mars, Inc., shares how he helped drive this new era for the business alongside Casper Rasmussen and the Valtech team. Together they break down:

• What inspired Mars to begin its transformation journey, and the challenges that Kyle and his team had to tackle early on to ensure success; 
• How composable technology accelerates innovation and empowers teams to better spot and respond to new business opportunities; and 
• The end-to-end transformation process for M&M’S, including the lessons that will be applied for other brands. 

  
  

RELATED LINKS

• See the original case study
• Learn more about Valtech
• Learn more about Mars
• Connect with Casper and Kyle on LinkedIn

As EVP and Chief Growth & Strategy Officer for CarMax, Jim has helped drive the company’s AI efforts, which span various touch points and all stages of the buying journey. Listen to get details into how CarMax is: 

• Evolving its value proposition to align with the new needs and expectations of consumers; 
• Investing in chat agents that provide proactive and reactive support to shoppers;
• Creating opportunities for virtual, high-touch discovery and customization; and 
• Embedding personalization into the entire journey.

RELATED LINKS

• Learn more about CarMax
• See CarMax coverage on Retail TouchPoints
• Download the ultimate guide to Gen AI

Although the hype cycle has slowed, companies like Orca are working to turn livestreaming and social commerce into highly effective and scalable sales channels. During this week’s Retail Remix, Orca co-founders Max Benator and Lauren Stevens share: 

• How their TV roots inspired the mission and vision for Orca;
• Details on the Orca business model and how the company supports both brands and creators;   
• Why brands like e.l.f. Beauty, Samsung and Zappos are working with Orca to level up their social commerce strategies; and
• How they are thinking about the evolution of AI and its role in content creation. 

RELATED LINKS

• Learn more about Orca
• Get the scoop on Orca’s SoCom event
• Read the latest content on all things social commerce

How did these and other issues drive C-level decision-making? And at the end of the day, what really kept retail leaders up at night? To find out how all this impacted retail leader's strategies this year, we went straight to the source at three top brands. Listen to hear executives from BaubleBar, Boisson and Sloomoo Institute discuss:

• How to balance strategic vision and tactical execution;
• Challenges with growing and scaling a business; 
• Tips for fostering a culture of innovation; and
• How to maintain your brand’s position as a category leader or disruptor. 

RELATED LINKS

• Learn more about Boisson’s journey
• Get more details on BaubleBar’s expansion strategy
• Explore Sloomoo Institute’s newest location in LA

During this episode of Retail Remix, Mindy Massey, Global Executive Director of Retail for Anthropologie, shares how her growth and evolution within the company has helped her shape the brand’s store design and experiential approach. She shares: 

• How the Anthropologie physical environment has had to evolve with the brand’s growth into different markets; 
• Why cross-category curation is key to driving in-store engagement and delight; 
• How the team balances digital connectivity and savviness with the entertainment value of physical stores; 
• How her team collaborates with marketing on shaping pop-up environments; and 
• Ways to use data across store formats and territories to refine and optimize store investments. 

RELATED LINKS

• Follow Mindy on LinkedIn
• See Retail TouchPoints’ latest coverage on Anthropologie 

In August 2024, the FTC issued a formal ban on fake reviews and testimonials — an effort designed to prevent businesses from purchasing and “growth hacking” inaccurate, malicious or misleading content. During this episode of Retail Remix, Bazaarvoice CMO Zarina Stanford digs into: 

• Why new policies were needed as the social media landscape evolved and expanded; 
• How some businesses monetized, even weaponized, UGC for their own gain, and what the new ruling means for this gray area of the web; 
• What brands can do to comply with new guidelines, and how they need to adapt their UGC strategies moving forward; and
• The unknown ways brands could be misleading consumers with UGC, and what they can do to course correct. 

RELATED LINKS

• Learn more about Bazaarvoice
• Download the company’s latest Channel Mix Study
• Get more details from Bazaarvoice’s authenticity research
• Read the article outlining the new ban on fake reviews and testimonials 
• See all the latest coverage on FTC cases and rulings
• Connect with Zarina on LinkedIn

But now, technology is turning the payment experience into an opportunity for differentiation. During this week’s Retail Remix, two executives embedded in this exciting new world of payment share their thoughts on: 

• What consumers actually expect from the checkout phase of the online shopping journey; 

• How the rise of mobile wallets, accelerated checkout tools and BNPL has set new standards for success; 

• How merchants can best align their current ecommerce experiences with consumer needs to identify key ways to improve; and 

• Why tech players across the ecommerce ecosystem, including BigCommerce and PayPal, are coming together to drive innovation in payments. 

  
  

RELATED LINKS

• Learn more about BigCommerce conversion solutions
• Learn more about PayPal’s retail offerings
• Get details on how BigCommerce is helping merchants offer FastLane by PayPal on their sites
• Download Retail TouchPoints’ deep-dive report on the payment experience

During this episode of Retail Remix, Marci shares:

• Her vision for “ECOfashion” and how she believed it would influence the way all players in fashion and retail collaborate; 
• How evolving consumer behaviors, including their love for resale and more ethical brands, is driving urgency among the C-suite; 
• The making and growth of ECOfashion Corp, and how she’s won the support of Nigel Barker, Hilary Swank and other industry superstars; and 
• New innovations in sustainable fashion, sparked by collaborations with Universal Music Group and other adjacent organizations.

  RELATED LINKS

• Learn more about ECOfashion Corp
• Connect with Marci on LinkedIn
• Read Retail TouchPoints' latest content on sustainability

So who would be a better person than Brandon to dig into holiday trends and predictions? During this episode of Retail Remix, he shares: 

• The critical role that social commerce will play in driving product awareness and conversions; 

  
  

• How retailers can optimize their marketing and promotions strategies to maximize revenue; and 

  
  

• Why personalization and curation are both critical for standing out and setting a foundation for loyalty. 

  
  

RELATED LINKS

• Connect with Brandon on LinkedIn
• Read this article featuring Brandon’s holiday predictions
• Learn more about Kyndryl
• Check out other industry experts’ holiday predictions

During this episode, Aimee chats with host Alicia Esposito about:

• How the mission and values of VICI have evolved since the company’s inception, if at all;
• How VICI helped shape the “Instagram Brand” model; 
• The distinct role that influencers and creators play in driving marketing and new product creation; and
• How the “meme-ification” of marketing is making standing out harder for brands.

RELATED LINKS

• Learn more about VICI
• See Retail TouchPoints’ latest coverage on all things social commerce

For this special episode of Retail Remix, Allen Warch, VP of Food & Fresh Merchandising at Dollar General, gets behind the mic with Jenny Maloney, Global-Americas Strategic Accounts Manager at Bayer, to discuss: 

• How both companies serve local communities by providing access to fresh fruit and vegetables;
• Why the commitment to feeding communities inspired a new partnership surrounding National School Lunch Week; and
• The lessons both companies learned in 2023 and how they’ve applied them to their 2024 partnership.

RELATED LINKS

• See details on the 2023 partnership between Dollar General and Bayer
• Learn more about Dollar General’s commitment to offering fresh produce in stores
• Download Dollar General’s “Serving Others” report to see how the retailer is serving local communities

American Girl is one brand that has taken storytelling to the next level, creating realms where imaginations flourish and brand narratives are celebrated. For this episode of Retail Remix, we’re replaying a session from the Retail Innovation Conference & Expo, where Kristina Duncan, Creative Executive at American Girl, and Ted Galperin, Partner & Director of Retail Design at creative studio Mythology, shared how executives can: 

• Explore, imagine or reimagine their brand story; 
• Harness what’s happening in pop culture to deliver a highly relevant and curated retail environment; and 
• Identify the right partners to bring their physical storytelling to life. 

RELATED LINKS

• Learn more about American Girl
• Learn more about Mythology
• Get more insights on how to design spaces for kids
• Subscribe to Design:Retail for more retail design trends and insights

To ensure Sur La Table creates experiences that meet and exceed customer expectations, Rachel and her team rely heavily on customer data. During this episode of Retail Remix, Rachel discusses how audience insights have helped the brand: 

• Adopt new fulfillment offerings and experiences, such as Amazon Today; 
• Understand Sur La Table’s key differentiators to strike the perfect balance between high-quality service and convenience; and 
• Embrace a more collaborative, multi-disciplinary culture within the organization.

RELATED LINKS

• Learn more about Sur la Table
• Connect with Rachel Frederick on LinkedIn

Companies like Feedonomics are making it a reality by ensuring product data is accurate, compelling and integrated across all platforms, from marketplaces to social apps. During this episode of Retail Remix, Alicia Esposito sits down with Sharon Gee, SVP of Sales and Partnerships at Feedonomics, to discuss: 

• The evolution of omnichannel and how new platforms like TikTok Shop are making the landscape more complex; 
• The challenges brands are facing as they try to keep pace with the proliferation of new commerce experiences, and why data is central to success; and 
• What instant commerce really is and how Feedonomics is powering it by partnering with Amazon Today. 

RELATED LINKS

• Learn more about Feedonomics
• Read about Feedonomics’ partnership with Amazon Today 
• Get more details on Instant Commerce
• See more coverage featuring Feedonomics and BigCommerce

During this Retail ThinkTank Ideation Session, Hawkins explores what's happening in retail today...and what's possible in the future, from in-store retail media to wearable commerce. Listen to get a peek into the conversation, and click the link below to watch the full episode.   

Click here to watch the Retail ThinkTank Ideation Session

During this episode of Retail Remix, Yuriy outlines: 

• How the growth of marketplaces has created new challenges for smaller brands; 
• Why social commerce may reach a tipping point, especially for beauty and skincare brands; 
• Ways brands can harness trend and behavioral data to figure out their next move; and 
  The key traits of a successful, high-growth brand.  

Ramping up your holiday plans? Register for the Retail Strategy & Planning series to get tactical tips and best practices to drive your Q4 and holiday season success.
  

RELATED LINKS

• Learn more about Front Row
• Connect with Yuriy Boykiv on LinkedIn

During this episode of Retail Remix, Rachel provides insight into why she founded The Goods Mart, and how she has:   

• Created a distinct space for “good for you” brands to enter physical retail; 
• Embraced local events and community activations to drive foot traffic and engagement; 
• Designed a “test-and-learn" model that drives collaboration with CPG brand partners; and 
• Identified new opportunities for brands to differentiate and grow through retail. 

Ramping up your holiday plans? Register for the Retail Strategy & Planning series to get tactical tips and best practices to drive your Q4 and holiday season success. 

RELATED LINKS

• Learn more about The Goods Mart
• Connect with Rachel Krupa on LinkedIn

Walgreens Advertising Group is capitalizing on this opportunity by testing new connected TV (CTV) advertising offerings through Roku. For this week’s Retail Remix episode, we’re replaying a session from the Retail Innovation Conference & Expo featuring Caitlin McKnight of Roku and Katie Vogt of Walgreens, who shared: 

• The most important steps for retailers to test and learn TV-driven sales;
• How to use retail media networks (RMNs) to enhance TV campaigns; and
• Best practices for calls-to-action and products to promote.

Want to dig deeper into what’s new and what’s next in retail? Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.

RELATED LINKS

• Learn more about Roku Advertising
• Learn more about Walgreens Advertising Group
• See Retail TouchPoints’ coverage of this session 

During this episode of Retail Remix, we explore Nestlé Purina PetCare’s vision and launch of Purina ONE DualNature. Gabriella Herrera joins a dynamic conversation with Andrew Hovells, who’s with the brand’s key agency partner, Live & Breathe, to discuss:

• How sustainability is influencing purchase behaviors across categories;
• The distinct nuances of pet parents and what they really look for in brand marketing and product development;
• How Nestlé Purina PetCare effectively balances the scientific and emotional aspects of communicating the value of high-quality, sustainable products; and 
• Lessons from the initial launch, and how the brand plans to evolve its omnichannel engagement approach moving forward.

Want to dig deeper into what’s new and what’s next in retail? Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.
 

RELATED LINKS

• Learn more about Live & Breathe
• Explore the Nestlé Purina PetCare portfolio

Connect with Gabriella and Andrew on LinkedIn

With years of hands-on experience, including a stint at Theory when she designed stores worldwide, she focuses on “intersecting architecture and interaction with daily life,” including the unique attributes of a space. During this week’s Retail Remix, Nicki shares: 

• What she believes makes a “dang”-worthy space;
• How her experience at Theory helped her identify her unique approach to designing store spaces; 
• Ways to tap into the distinct features of a space, from lighting to materials, to create a space that shines; and 
• Lessons from working with some of the industry’s most buzzy brands, from Kith to Billionaire Boys Club.

Want to dig deeper into what’s new and what’s next in retail? Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.

RELATED LINKS

• Learn more about Dang
• Connect with Nicki on LinkedIn
• Get the latest store design news and trend insights at Design:Retail

That is why, rather than relying solely on social media ratings and reviews, brands need to connect with consumers in context, according to Bob Ferdman, Reddit’s Head of Retail.

During this week’s Retail Remix, we’re replaying a panel session from the Retail Innovation Conference & Expo, where Bob sat down with three executives from The Home Depot, Altra Running and PMG Advertising Agency to discuss: 

• What contextual commerce means to them;
• How the innate design and experience of Reddit inspires authentic conversations and commerce moments;
• Campaign strategies and advertising formats that resonate most; and
• Measuring impact and value of contextual commerce and advertising. 

Want to dig deeper into what’s new and what’s next in retail? Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.

RELATED LINKS

• Learn more about Reddit
• See our coverage of this session in the Retail ThinkTank
• Connect with Bob Ferdman on LinkedIn

• How consumers differentiate membership models from subscription models;  
• Which categories are seeing the most traction and why;  
• How the economy is influencing the number of membership programs to which they subscribe; and  
• The triggers that drive consumers to register (or leave) a membership program.  

RELATED LINKS 

• Learn more about CI&T 
• Download a copy of Building a Membership Model That Resonates
• Connect with Melissa on Linkedin 

During this RetailThinkTank Ideation Session, host Alicia Esposito sits down with Kondrat to discuss the keys to a successful store operation and how Rekon Retail is helping brands like Olfactory and M.M.LaFleur scale their brick-and-mortar strategies to new consumers and new cities. 

Click here to watch the Retail ThinkTank Ideation Session.

During this episode of Retail Remix, we’re replaying an episode of Experience Insiders featuring Milani Cosmetics Chief Marketing Officer Jeremy Lowenstein. During their discussion, Jeremy and host Alicia Esposito dig into:

• How Milani Cosmetics has continued to make luxury beauty products accessible and inclusive for all;
• Tips for balancing fundamental values (like inclusivity) and more creative marketing tactics to stand out across channels; and
• Lessons from some of Milani Cosmetics’ most successful campaigns, such as one recent TikTok-driven initiative for its Fruit Fetish Lip Oil.

Want to dig deeper into what’s new and what’s next in retail? Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.

RELATED LINKS

• Learn more about Milani Cosmetics
• Get the details on the brand’s latest campaign
• Connect with Jeremy on LinkedIn

Birdy Grey has relied on this community to grow and position itself as a disruptor in the wedding industry, which has evolved significantly with the advent of TikTok and other social channels. During this episode of Retail Remix, Chen and Ashauer reminisce, looking back on: 

• How they successfully went from BFFs to business partners; 
• How Birdy Grey built a loyal community across all channels; and 
• How the brand tapped into the evolution of the wedding industry to identify new ways to stand out.

Want to dig deeper into what’s new and what’s next in retail? Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.

RELATED LINKS

• Learn more about Birdy Grey
• Stay up to date with Birdy Grey happenings
• Connect with Grace and Monica on LinkedIn

Alicia Esposito explored this topic with Sharon Gai, an ecommerce expert and author of the book Ecommerce Reimagined, during a recent Retail ThinkTank Ideation Session. Listen to get a peek into the conversation, and click the link below to watch the full episode.   

Click here to watch the Retail ThinkTank Ideation Session.

During this episode of Retail Remix, Robert shares details into Hearst’s mission and vision, as well as how he’s working with SoundCommerce to collect, aggregate and leverage data to optimize the experience. He and SoundCommerce CEO Eric Best discuss: 

• Why commerce made sense for the next era of the Hearst business;
• How the company is designing a strategy valuable for both consumers and advertisers; and
• How Robert and his team are building upon its tech stack to develop a differentiated commerce experience.

Want to dig deeper into what’s new and what’s next in retail? Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.

RELATED LINKS

• Learn more about Hearst’s commerce transformation
• Learn more about SoundCommerce
• Follow Robert Gash on LinkedIn
• Follow Eric Best on LinkedIn

Host Alicia Esposito has author Steve Dennis back on the show to chat about his latest book, Leaders Leap: Transforming Your Company at the Speed of Disruption, to discuss the personal and professional experiences that motivated him to put the pen to paper. They also chat about: 

• What’s driving the new innovator’s dilemma; 
• The “confederacy of meh” that is holding back business leaders, especially in retail; 
• How executives should balance taking big leaps with intentional risk assessment; and
• A few of the seven leadership mind leaps, including the importance of crushing your ego.

Want to dig deeper into what’s new and what’s next in retail? Subscribe to the Retail ThinkTank hub to get exclusive access to high-value content on the emerging trends poised to shape the future of the industry.

RELATED LINKS

• Learn more about Steve Dennis
• Get a copy of Leaders Leap
• Follow Steve on LinkedIn

During this episode of Retail Remix, host Alicia Esposito sits down with someone who is helping shape the future of the mall: Justin Stein, EVP of Leasing at Tanger. During this episode, he shares details on:

• Tanger’s transformation, including thinking more like a curator and less like a traditional operator; 

• His team’s approach to tenant mix, ensuring the right combination of retailers, restaurants, entertainment and more are integrated into experiences; 

• How Tanger is thinking of omnichannel experience design to boost traffic and dwell time; and

• His advice for helping retailers optimize their presence in shopping malls and centers. 

RELATED LINKS

• Learn more about Tanger 
• Read about Tanger’s transformation
• Get more insights on the future of the mall

Most of all, the experience made Anna realize what a big white space there was in the market, which inspired her to start Studs with Lisa Bubbers. During this episode of Retail Remix, Anna shares Studs’s origin story, as well as: 

• The essence of the Studs brand and how it adapts and amplifies across digital and physical channels; 
• Why it's critical for the marketing team to balance fun, entertainment-driven initiatives and borderline-scientific content; 
• How she and Lisa developed a scalable business framework and service strategy; and 
• Entrepreneurial lessons that all retail executives can embrace and apply.

RELATED LINKS

• Learn more about Studs 
• Follow Anna on LinkedIn

If that’s the case, why do so many retailers struggle to invest in the right tools and strategies that drive EX? We had Will on Retail Remix to find out. 

Listen to this episode to learn: 

• What EX entails and why it matters more than ever; 

• How EX can lead to CX outcomes; 

• How retailers like JCPenney are seeing success with their EX investments; and 

• Tips for finding the right tools and partners to support your EX mission and vision.

RELATED LINKS

• Learn more about how WorkJam supports retailers
• Get the JCPenney case study
• Read our coverage of WorkJam’s research with Forrester
• Read our latest report about employee technology
• Connect with Will Eadie on LinkedIn

Although one could easily lump Hungryroot in with other grocery delivery services, the company is investing heavily in artificial intelligence to power customer-facing touch points as well as back-end operations. During this episode of Retail Remix, Alex shares: 

• Hungryroot’s key differentiators in the fast-evolving digital grocery space; 

• The company’s top customer experience priorities, from personalization to mobile app design;

• How Hungryroot uses behavioral data and zero-party insights to power back-end operations; and 

• How AI is helping Hungryroot tackle food waste and reduce environmental impact. 

RELATED LINKS

• Learn more about Hungryroot
• Read the latest on artificial intelligence (AI) 

Want to hear from other innovative brands like Hungyroot to learn how they’re investing in AI and other cutting-edge technologies? Register for the Retail Innovation Conference & Expo, taking place June 4-6, 2024, in Chicago. Click here to get your ticket and get more tactical tips from her and other forward-thinking executives!

IPSY’s merchandising team plays a central role in bringing the brand promise to life. Led by Chief Merchandising Officer Kristy Westrup, the merch division tests more than 8,000 products per year to curate the best assortment for customers. During this week’s Retail Remix, we dig into this process, as well as: 

• How merchandising collaborates with marketing to create compelling content that drives member acquisition and retention; 

• How the team applies social media insights and other data points to constantly keep a pulse on what’s trending; and

• How the team integrates customer feedback consistently to refine assortment and expand into new brands and categories.

RELATED LINKS

• Learn more about IPSY
• Read how other companies are reimagining subscription commerce
• Connect with Kristy on LinkedIn

Kristy’s colleagues from IPSY will dig deeper into the brand’s membership model during the Retail Innovation Conference & Expo. Click here to get your ticket and get more tactical tips from her and other forward-thinking executives!

It should come as no surprise, then, that artificial intelligence (AI) has been at the top of his priority list. During this week’s Retail Remix, he shares how he researched, tested and optimized AI investments for the business. He shares insights on:  

• How consumers search and browse on the Zenni Optical site, and how these behaviors have dictated the company’s technology decisions;
   
• Different AI applications and how they have supported operational efficiency and ecommerce performance; 

• Workforce and company policies that have had to evolve with AI adoption; and

• Lessons he has learned testing and implementing different AI-powered solutions, and the advice he would offer to peers. 

RELATED LINKS

• Visit Zenni Optical to see the site experience firsthand
• Read more about Zenni Optical’s innovation on Retail TouchPoints 
• Download our Special Report on how generative AI is driving ecommerce transformation

David’s colleague, Dennis Maxwell, Senior Director of Performance Marketing, will be speaking at the 2024 Retail Innovation Conference & Expo, taking place June 4-6, 2024, in Chicago. Click here to get your ticket and get his insights on how brands can use AI practically to drive performance.

During this episode of Retail Remix, they share more details on: 

• How their teams collaborate to shape omnichannel strategies and prioritize new tech investments; 

• How Albertsons consumers shop today, and how Albertsons is creating experiences that drive efficiency and delight; 

• The role that generative AI currently plays in the Albertsons experience, and how the company plans to invest in the technology moving forward; and  

• Insights into how the retailer is using data (especially from loyalty members) to craft immersive and personalized marketing campaigns. 

RELATED LINKS

• Learn more about Albertsons
• Listen to Retail Remix, featuring Harvey Ma of Albertsons Media Collective
• Read the latest news and content about Albertsons
• Register for the Retail Innovation Conference & Expo 

Claire Wyatt, VP of Business Strategy and Marketing Science for Albertsons Media Collective, will be speaking at the 2024 Retail Innovation Conference & Expo, taking place June 4-6, 2024, in Chicago. Click here to get your ticket and learn how you can tap into Albertsons’ highly loyal customer base. 

It is this rich career history that has inspired his latest book, For the Culture: The Power Behind What We Buy, What We Do, and Who We Want to Be, and is why he’s taking the stage at the Retail Innovation Conference & Expo this June. Host Alicia Esposito sat down with Marcus to discuss: 

• How the culture of brands has evolved, and how culture impacts commerce; 

• What commerce brands can learn from Beyoncé and other musical artists that are embedded into culture; and 

• How brands like Patagonia are embracing cultural proximity to drive relevance and foster customer loyalty.

RELATED LINKS

• Learn more about Dr. Marcus Collins
• Get your copy of For the Culture: The Power Behind What We Buy, What We Do, and Who We Want to Be
• See more insights from Dr. Marcus Collins
• Register for the Retail Innovation Conference & Expo to join Jack on the Store Tours around Chicago

Dr. Marcus Collins will be the headline keynote speaker during the 2024 Retail Innovation Conference & Expo, taking place June 4-6, 2024, in Chicago. Click here to get your ticket and learn how you can embrace culture to drive commerce.

During the NRF Big Show, Jack sat down with host Alicia Esposito to discuss the key trends he’s uncovered in his tours around the world, as well as what he loves most about some of the Big Apple’s top shops. Listen to learn: 

• Why Glossier is a great model for innovative brick-and-mortar storytelling; 

• How brands can incorporate surprise and delight effectively in stores; and 

• How to do innovation right in physical retail spaces. 

RELATED LINKS

• Learn more about Insider Trends
• Register for the Retail Innovation Conference & Expo to join Jack on the Store Tours around Chicago
• Check out a recent webinar featuring Jack and his friend Ian Scott, as they discuss the evolution of store spaces

Jack will be hosting Store Tours around Chicago during the Retail Innovation Conference & Expo, along with fellow brick-and-mortar nerd Ian Scott. Click here to get your ticket and get more tactical tips from him and other forward-thinking executives!

Founder Nick Bodkins had a vision where Boisson was “the Sephora of NA,” bringing together the power of an immersive ecommerce experience, neighborhood-style stores with passionate employees, and a wholesale strategy that drove growth for new brands. Although Boisson recently announced it would be undergoing a restructuring and immediately shuttering its stores, Bodkins’ vision, and the innovation within the Boisson business, showed what is truly possible for the NA market. Listen to this episode of Retail Remix to: 

• Hear Nick’s perspective on the evolving NA market;
• Learn how Boisson is thinking long-term about wholesale distribution and growth;
• Get insights on how the VC market could influence the current state, and future, of NA; and 
• Understand why Boisson’s approach to brick-and-mortar was so innovative—and what your brand can learn from it. 

RELATED LINKS

• Connect with Nick on LinkedIn 
• See what’s next for Boisson
• Dig deeper into the Boisson story

Do you want to hear more from Nick Bodkins on founding and scaling an omnichannel business? He will share more candid perspectives (and lessons) during the Retail Innovation Conference & Expo, taking place June 4-6, 2024, at McCormick Place in Chicago. He will join other senior executives from brands such as Michaels, Pinterest, Petco, Zenni Optical, Adore Me and many others. Get your ticket today and join the brightest minds in retail.

For example, David’s Bridal has leaned into community and crowdsourcing to create programs that allow consumers to build beautiful life moments. During this episode of Retail Remix, Kelly Cook, the President of Brand, Technology and Finance for David’s Bridal, shares how the brand has: 

• Developed the Diamond Loyalty Program to reimagine the way friends and family members can contribute to weddings; 

• Applied trends and learnings from the Diamond program to develop a prom iteration that has supported its partnerships with schools; and

• Collected data and insights about Gen Z consumers to refine its approach to retention marketing and content creation across key channels such as TikTok. 

RELATED LINKS

• Visit the David’s Bridal website 
• Follow David’s Bridal on TikTok
• Connect with Kelly Cook on LinkedIn
• Download Retail TouchPoints’ latest loyalty research

Kelly Cook will be speaking at the Retail Innovation Conference & Expo to share more insights into how David’s Bridal is rewriting the loyalty playbook. Click here to get your ticket and get more

The one big thing he has found is that many retail leaders are “stuck halfway up the ladder.” This reality ultimately inspired him to write his book: The Retail Leader’s Roadmap. 

During this episode of Retail Remix, Brian shares:

• The big lessons he learned during his rich career in retail;
• What he learned from his industry peers while writing the book; and
• How retail leaders can get “unstuck” and embed learning, development and inspiration into their days. 

RELATED LINKS

• Learn more about Brian Librach
• Connect with Brian on LinkedIn
• Get a copy of The Retail Leader’s Roadmap

Roku is helping drive this new era of shoppable content by providing the streaming devices consumers need to access content across apps and devices. Plus, through partnerships with companies like Walmart, it is helping shape the future of the category. 

During this episode of Retail Remix, Sarah Monahan, Roku’s Head of Verticals, shares: 

• How the streaming wars will continue to drive the evolution of CTV; 

• Tips to help retailers align their CTV decisions and tactics to specific business objectives and success measures; and 

• Details on how Roku is partnering with brands, retailers and even streaming services to support innovation in CTV advertising and creative storytelling.

RELATED LINKS

• Learn more about Roku’s Advertising services
• See more CTV coverage on Retail TouchPoints
• Read the deep-dive report on CTV best practices

We explore the gaps, challenges and opportunities on this week’s Retail Remix with Justin Racine and Zach Zalowitz of Perficient. Together with host Alicia Esposito, they explore: 

• The key digital influencers for in-store traffic and activation; 

• The increasingly central role of inventory visibility and omnichannel inventory management in the customer experience; 

• Why retailers should place more emphasis on the post-purchase experience; and

• How different retail teams and functions can support the bottom of the funnel, which is becoming a new “battleground” for retailers.

RELATED LINKS

• Learn more about Perficient
• Download Retail TouchPoints’ research on retailers’ omnichannel challenges and priorities
• Read our coverage of the post-purchase experience

During this week’s Retail Remix, Ben West, Partner at Juxtapose, digs into the company’s investment process and how this approach shapes his perspectives on:

•  What makes a successful brand; 

• How businesses should balance brand building and scaling their business; and

• The state of the investment market, and what emerging consumer brands need to know.

RELATED LINKS

• Learn more about Juxtapose
• Read more about VC-related topics and trends on Retail TouchPoints

Register for the Retail Innovation Conference & Expo, taking place June 4-5 in Chicago, to explore the evolution of the customer journey. Hear from executives at Babylist, IKEA, Liquid Death, Rebecca Minkoff and more, about how they’re embracing the convergence of content, community and commerce.

Listen to find out which guests drove some of our most thought-provoking conversations on: 

• Omnichannel strategy;
• The evolution of store design;
• The future of digital communities; 
• Branded content strategy; and 
• The unique role of mobile apps.

During this episode of Retail Remix, Loretta Choy, Chief Merchandising and Client Services Officer of Stitch Fix, shares how the team: 

• Blends the traditional art of merchandising and the science of data analysis to ensure clients feel seen and understood; 

• How the Stitch Fix Style Forecast has become a pillar of the company’s approach to service and support; and

• Which trends from the Forecast will influence Stitch Fix’s merchandising decisions and even activation strategies through 2024.

RELATED LINKS

• Learn more about Stitch Fix
• See the latest Stitch Fix stories on Retail TouchPoints
• Read key takeaways from this Retail Remix episode
• Get your copy of the Style Forecast

This data point may not be surprising most, but it’s the underpinning of a lot of new trends around how consumers browse, compare and purchase products across channels, and Melissa Minkow, the author of the report, sits down with host Alicia Esposito to dig into the key takeaways, including: 

• Whether price-conscious consumers are willing to sacrifice their experience for a good deal; 

• How consumers’ evolved omnichannel priorities will influence brand investments; and

• How consumers want to use artificial intelligence (AI) tools to support their shopping behaviors. 

RELATED LINKS

• Learn more about CI&T
• Download a copy of the 2024 Connected Retail Report
• Read the article highlighting key takeaways
• Connect with Melissa on Linkedin

During this episode of Retail Remix, he reflects on how his career pivot over the past three years has brought him to founding OSSY. He discusses: 

• What’s “broken” in retailers’ approach to talent acquisition and hiring; 
• The hidden biases in the recruitment process; 
  Why it’s time for retailers to rethink talent progression and training; and 
• How OSSY is designed to empower emerging retail talent to take charge of their careers. 

RELATED LINKS

• Connect with Ron Thurston on LinkedIn
• Learn more about OSSY
• Follow Retail Pride on Instagram
• Listen to our previous episode with Ron

• How Gen AI can support the creative process, from ideation to execution;
• Tips for balancing the efficiency and automation of Gen AI with the need for creative, high-touch branded content; and
• How the rise of Gen AI will influence the way brands build, empower and inspire teams across business functions.

RELATED LINKS

• Learn more about FindMine
• Explore the latest in Gen AI trends and use cases on Retail TouchPoints
• Read our multi-part series on AI use cases

That’s why brands like Adidas, Converse, The North Face and Vans have tapped Starch Creative, a creative agency that specializes in bringing compelling brands into physical spaces. During this episode of Retail Remix, CEO Brandon Ball weighs in on:

• How brand leaders are developing brick-and-mortar objectives and establishing measures of success;
• Why brick-and-mortar stores have evolved from commerce destinations into community spaces;
• How brands can effectively bring powerful digital stories into physical stores to create unified customer experiences.

RELATED LINKS

• Learn more about Starch Creative
• Get the latest store design news and trend articles
• Get expert insights on the future of in-store innovation

During this week’s Retail Remix, host Alicia Esposito recaps the Big Show with Nicole Silberstein, Ecommerce Editor for Retail TouchPoints, and Phillip Jackson, Co-founder of Future Commerce, including how the event could be an indicator for future retail tech investments and the sectors that will see traction in 2024. The panel also discuss some key themes and takeaways from the show, including:

• The digitization (and monetization) of the store and what it means for the tech landscape; 
• The big rebranding moment of the metaverse — and the emerging brand opportunity within gaming platforms; 
• How the evolution of shoppable TV and other “contextual commerce” vehicles will shape the future of retail; and 
• How the hyper-personalization of retail experiences will impact our shared experience as shoppers.

RELATED LINKS

• Learn more and subscribe to Retail TouchPoints
• Learn more and subscribe to Future Commerce

In this episode of Retail Remix, host Alicia Esposito chats with Harvey about how retail and the advertising landscapes have both evolved and converged, creating new opportunities for brands to create immersive and innovative brand experiences. Listen to learn: 

• The top three trends Harvey believes are driving the evolution of retail media; 
• Why transparency and measurement standardization are so top of mind for leadership teams; 
• How privacy and data compliance will come to the forefront in a cookieless future; and 
• How Albertsons Media Collective is harnessing its rich audience of 35+ million weekly shoppers to drive campaign success. 

RELATED LINKS

• Connect with Harvey Ma here.
• Learn more about Albertsons Media Collective.
• Check out the 2024 Predictions report here!
• Get details on how Albertsons Media Collective is supporting transparency and standardization in retail media.
• Read more about emerging tech trends on Retail TouchPoints.