In this episode, Jon Schneyer of Cotality breaks down why hail, wind, and tornadoes are now outpacing hurricanes, what makes these storms so costly, and why “invisible” damage is a growing problem for property owners and contractors alike.

From the surprising spread of storm risk across the country to the “Chicago anomaly” and the role aging roofs play in claim severity, this conversation dives into what’s really changing—and what the industry needs to do about it.

Jon Vogt and John Warnick, of BluSky, share how they’ve stayed aligned for 15+ years—through growth, acquisitions, and change—by hiring for fit, leading with honesty, and protecting their culture.

From a slowdown in M&A activity to the rise of tech-driven private equity, the landscape is shifting in ways every restoration business owner needs to understand. We explore the concept of K-shaped consolidation, why investors are doubling down on hyper-local platforms, and how leading companies are moving from reactive work to proactive, contract-based revenue models that drive higher valuations.

In this episode of The Restoration Master Class, in partnership with DocuSketch, special guests Ben Justesen, Enterprise Solutions Consultant at DocuSketch and Chris Laney, Senior Consultant at Midwest Remediation, break down how to move from owner-dependent to system-driven—with clear processes, better documentation, and stronger leadership.

Learn how to streamline operations from first call to final invoice, leverage centralized estimating, and build a team that can execute without constant oversight.

DJ McCabe shares how he helped scale McCabe Restoration, navigated a family exit, and built Endurant Disaster Recovery into a growing Southeast platform—without losing what made it successful in the first place.

In this episode of Chasing the Vision, in partnership with Violand Management Associates, Garrett Sigler, a former CFO in construction and restoration, explains why financial discipline is the foundation of enterprise value. Too many companies rely on assumptions, outdated spreadsheets, and incomplete data—leading to poor decisions and cash flow problems. 

In this episode, you’ll learn: 

• Why inaccurate financials cost you value 
• Common mistakes with AR and billing 
• How liquidity issues really start 
• What strong financial leadership looks like 
• How clarity drives better decisions 

If you want to grow, scale, or sell your business, it starts with one thing: knowing your numbers—and trusting them.

In this episode, Coral Martin, owner of 1-Tom-Plumber Space Coast, shares how she built a powerful combination of plumbing + restoration services to drive growth, efficiency, and consistent lead flow.

From leveraging franchise support to integrating dispatch and office teams, Coral breaks down what’s working right now—and what it really takes to build and lead in a competitive, male-dominated industry.

You’ll hear:

• Why plumbing and restoration are better together
• How branding (yes, even pink trucks) can drive recognition
• The real challenges of hiring skilled trades—and how she solved it
• What it’s like building a business as a woman in the field
• The mindset shifts that helped grow a $7M company
• ...and MORE!

This is a real, honest look at growth, leadership, and what it takes to win in restoration today.

From tools like Claude and autonomous “coworkers” to real-world use cases in restoration businesses, we explore what’s hype, what’s happening now, and what it means for your future. Plus, we dig into privacy concerns, government influence, and the uneasy balance between innovation and surveillance.

In this episode of Restoration Today, Nate Cisney of Restoration Made Simple breaks down why financing is becoming a game-changer for restorers. From closing jobs faster to getting paid in 24 hours, we explore how adopting financing—and rethinking your sales approach—can help you survive and thrive in today’s market.

In this episode of Chasing the Vision, Michelle and Tim Hull, of Violand Management Associates, break down the hidden danger of operating on assumptions instead of reality. They explore how familiarity, filtered information, and even good intentions can keep owners in the dark—and why objective data, transparency, and radical candor are essential for real growth.

You’ll also hear how private equity is reshaping the industry, raising the bar for performance and forcing companies to think differently about value, structure, and readiness for the future.

In this short series, JT shares quick, practical insights on mergers and acquisitions in the restoration industry—from evolving deal structures to how owners can start preparing their companies today. In this episode, he explains how earnouts are reshaping restoration deals, why they’re being used more often, and what contractors need to understand before selling their business.

Have a question about selling your business or preparing for a future exit? Email JT at jt@exitstrategies360.com—we may feature it in a future episode.

We encourage you to watch ALL the Meet the Candidate interviews to get to know each of them and what they bring to the table. Our goal is for each of them to be 10 minutes or less!

There are 3 candidates total for this year’s election (Josh Miller, DJ McCabe, and Joe Scroggins), and one open board seat for the ⁠⁠RIA⁠⁠ Board of Directors. Ballots will be emailed directly to RIA members on March 16. Voting is open to RIA members ONLY.

Election Results will be announced during the RIA Convention … April 27-29 in Savannah. If you are not yet registered for convention, you can do so at c⁠⁠onvention.restorationindustry.org⁠⁠!

We encourage you to watch ALL the Meet the Candidate interviews to get to know each of them and what they bring to the table. Our goal is for each of them to be 10 minutes or less!

There are 3 candidates total for this year’s election (Josh Miller, DJ McCabe, and Joe Scroggins), and one open board seat for the ⁠RIA⁠ Board of Directors. Ballots will be emailed directly to RIA members on March 16. Voting is open to RIA members ONLY.

Election Results will be announced during the RIA Convention … April 27-29 in Savannah. If you are not yet registered for convention, you can do so at c⁠onvention.restorationindustry.org⁠!

We encourage you to watch ALL the Meet the Candidate interviews to get to know each of them and what they bring to the table. Our goal is for each of them to be 10 minutes or less!

There are 3 candidates total for this year’s election (Josh Miller, DJ McCabe, and Joe Scroggins), and one open board seat for the RIA Board of Directors. Ballots will be emailed directly to RIA members on March 16. Voting is open to RIA members ONLY.

Election Results will be announced during the RIA Convention … April 27-29 in Savannah. If you are not yet registered for convention, you can do so at convention.restorationindustry.org!

In this episode of the Restoration Masterclass podcast, Santa Davison of SERVPRO Team Olson and Holly Baldwin from DocuSketch share practical ways restoration teams can use downtime to strengthen marketing, build relationships, and improve documentation workflows.

They discuss how tools like DocuSketch can help companies generate leads, create digital twins for claims and facility management, and improve the customer experience—while also preparing teams for future growth. You’ll also hear why slow seasons are the perfect time for training, SOP development, and process improvements that set your company up for success when the next surge of work arrives.

In this episode, Jason McLaughlin, CEO, and Austin McLaughlin, COO, of Complitrac break down how their custom-built platform is helping restoration companies stay ahead of strict SLA requirements and improve visibility across TPA programs.

They discuss why the restoration industry is still struggling with outdated, disconnected technology and how modern platforms can automate SLA tracking, send real-time alerts, and consolidate multiple systems into one dashboard.

You’ll also hear how better communication, transparent updates, and user-friendly tools can improve both policyholder experience and operational efficiency.

In this episode, Peter Lyons, Founder of Restoration Golf League, & Lee Patterson, Commissioner at Restoration Golf League, dive into the story behind the Restoration Golf League — a growing networking movement designed specifically for restoration professionals. With 18 chapters and expansion plans into cities like Indianapolis, Nashville, St. Louis, and Toronto, this league is redefining how contractors, vendors, and industry partners build authentic relationships.

Whether you’re a scratch golfer or picking up clubs for the first time, this episode explores how connection — not competition — is the real win. Tune in to learn how relationships built on the fairway are driving real results across the restoration industry.

From faster estimate creation and blueprint analysis to tools that help enforce carrier guidelines, AI is reshaping workflows — but not replacing human expertise. They discuss the opportunities, limitations, regulatory realities, and why experienced judgment remains critical as the industry moves toward faster, more accurate indemnification.

From cash flow traps to owner dependency and the critical $3–5M growth phase, this episode is packed with practical insights for restorers ready to grow the right way.

From deciding when an S-Corp election actually makes sense, to understanding how to pay yourself properly through payroll and distributions, this conversation tackles the real financial questions owners face every day.

Watch this episode if you’re a restoration business owner looking to protect profit, stay compliant, and make smarter financial decisions!

This episode features Nelson Higgins, VP of North America for DocuSketch and a 43-year veteran of insurance restoration. Nelson breaks down why only 15–20% of the industry is currently using remote estimating, what’s holding the rest back, and how centralized estimating can dramatically improve efficiency, margins, and scalability.

We dig into:

• What remote estimating actually requires to work
• Why resistance to change is the biggest obstacle
• How companies can cut estimating costs from 7–10% of revenue down to nearly 1%.
• ...and MORE!

Nelson also shares real performance data from DocuSketch—including turnaround times, rejection rates, and how AI will support (not replace) estimators moving forward.

Recorded live at this year’s INTRConnect, this episode features Selma Hepp, SVP & Chief Economist at Cotality, breaking down the macroeconomic trends shaping the housing and insurance markets.

Selma explores AI’s growing role in economic activity, concerns around potential market overvaluation, labor market softness, rising construction costs, and the surge in mergers and acquisitions driven by data investments. She also unpacks the reality of the K-shaped economy and what uneven wealth distribution means for contractors and the industry at large.

Despite ongoing uncertainty, Selma shares why she remains cautiously optimistic—and how staying informed can help contractors navigate what’s next with confidence.

Garret Gray, of Cotality, joins the podcast to break down the big ideas behind his high-impact keynote—and what they mean for the future of restoration and insurance.

From the powerful metaphor of moving from darkness to light, to the debut of a conversational AI assistant designed to help contractors create real-time estimates, this episode dives deep into where the industry is headed.

In the last episode of 2025, Scott Severe (SVP, Alliances & Industry Relations at Cotality) and Matthew Parkerson (Senior Director, Customer Innovation at Cotality) join us to dive into what you can expect at Cotality’s INTRConnect Conference — January 20–22 in Washington, D.C.

With multiple learning tracks, hands-on sessions, and powerful networking opportunities, INTRConnect gives field leaders, owners, and ops teams the tools they need to navigate tight margins, optimize processes, and build stronger leadership in the year ahead. Registration is still open—team discounts available!

In this episode of Main Street Restorer, we break down shifting M&A trends, why smaller restoration companies are selling faster, how private equity is reshaping the lower middle market, and what today’s economic climate means for valuations, buyers, and sellers.

Read Restoration Brokers of America's Q3 Restoration Market Update HERE.

From record-breaking events and major advocacy wins to education updates, ethical standards, and the future of AI, this episode breaks down why RIA engagement matters and how it’s shaping restoration in 2026 and beyond.

JT Kraai and Tim Hull add real-world commentary on the challenges they see every day—owners stretched too thin, operational bottlenecks, and how the right outsourcing decisions can relieve pressure, improve performance, and increase enterprise value.

In this episode of Restoration Today, Nick D’Urbano, Co-Founder & CRO at Distance, breaks down how AI-native platforms are helping restoration contractors capture more leads, respond faster during storm surge events, and improve customer experience across every touchpoint.

They dive into the latest updates from ChatGPT, OpenAI’s Sora 2, and Google Gemini, plus the real-world workflows these tools can automate. From email scheduling and dictation to contract drafting, custom GPTs, project management, and company-trained models, this episode shows how AI can streamline your ops without the hype.

They also unpack the risks of the AI bubble, the role of AEO and SEO in discoverability, and why training AI on your own company data is now essential.

James shares why July’s peak flood season exposes major bottlenecks for contractors, how tools like live video, drones, BIM, and moisture mapping are shifting from “nice-to-have” to essential, and why first-contact video calls dramatically improve customer trust and job accuracy.

We also dive into reducing truck rolls, simplifying insurance documentation, crew adoption, and how restorers are seeing 200%+ ROI with the right tech stack.

If you want to respond faster, document smarter, win more jobs, and future-proof your restoration business, this conversation is packed with actionable insights.

In Episode 10 of Chasing the Vision, in partnership with Exit Strategies 360 and Violand Management Associates, Michelle sits down with JT and Tim to break down the real factors behind restoration valuations, from EBITDA and recurring revenue to leadership depth and owner dependency.

Whether you’re planning for the future, preparing for growth, or simply want to understand how buyers think, this episode gives you the clarity (and reality check) you’ve been looking for.

We cover:

• How the industry has changed in people, profits, and ROI
• What healthy year-over-year growth really looks like
• Independent vs. franchise models (and the blindspots of both)
• His path from the field to leadership, M&A, and industry consulting
• The biggest workflow, tech, and customer shifts over four decades
• His best advice for the next generation of restoration leaders
• ..and MORE!

Garret provides practical advice on how to diversify, use technology to capture market share, and take advantage of better carrier-contractor collaboration. Don't miss his take on why adapting to AI is essential for competitive survival.

The future is digital. Learn how to use data and technology to boost profitability and operational excellence at the upcoming InterConnect 2026 conference!

Register today: https://intrconnect.cotality.com/event/6924361e-50f7-40b7-8ed4-19f64208d9a4/intrconnect-26

From defining roles and separating finances to protecting the relationship above all else, Katie shares honest lessons from her journey as a second-generation owner working alongside her spouse. Tim and JT add practical insight from years of advising family-run businesses on growth, value, and long-term planning.

Whether you’re in a family business, thinking about bringing your spouse into the company, or just curious about how couples make it work, this episode is full of takeaways you can put into practice today.

Matt shares his journey from insurance adjusting to leading one of the most influential networks connecting independent restoration contractors and insurance carriers. He opens up about what makes the CORE Elite membership so impactful — from high-level networking and business growth opportunities to the rigorous vetting process that ensures quality, integrity, and reputation across the board.

We discuss how CORE Group is helping independents stay competitive in a rapidly consolidating market, the importance of relationships in driving success, and what’s next for the restoration industry as technology, training, and claim volume continue to evolve.

In this special Veterans Day episode of Restoration Today, Chris, U.S. Army veteran and owner of a Restoration 1 franchise in Metro Detroit, shares how the lessons of discipline, teamwork, and mission focus from his military service built the foundation for success in the restoration industry.

This is more than a business story — it’s about finding purpose after service.

From hoarding situations to heavy-loss homes, Yvonne shares how her unique background helps her lead with empathy, communication, and care.

She discusses:

• The emotional realities behind contents restoration
• How tools like Matterport and photo documentation keep claims clear
• Why Blue Kangaroo uses a VIP tagging system to honor sentimental items
• How contractors can find contents partners who truly “get it”
• ...and MORE!

This episode is a reminder that in restoration, we’re not just rebuilding property — we’re helping people heal. 

Erik Berglund, expert and founder of The Language of Leadership, in collaboration with RTILearning.com, presents “How to Get Your Team to Do the Thing.”

This series offers actionable insights on building highly accountable teams, eliminating excuses, and effectively implementing new strategies, services, technology, products, equipment, and any other “thing” essential to your business’s success.

What started as an idea to help off-duty firefighters earn extra income has become a nationwide network of trusted handyman services. Through Helpful Heroes, firefighters connect directly with homeowners needing help around the house — bringing reliability, integrity, and peace of mind to every job.

In this episode, Dave dives into:

• How Helpful Heroes was born and how it empowers firefighters across the U.S.
• The innovative two-app system connecting homeowners and heroes
• The Shark Tank experience that fueled national growth
• Why trust, safety, and service are at the heart of Helpful Heroes’ mission
• How partnering with Belfort Franchise Group boosted job completion rates from 30% to 80% -Expansion plans in Arizona, Florida, and beyond
• ..and MORE!

This episode is part two of our deep dive into the variables of a deal. In the last episode, we broke down key terminology to help you feel more confident and informed during the deal-making process.

Today, we’re taking it a step further — getting more personal as we explore real-world examples, discuss the role and impact of leadership teams, and unpack how these variables shape the structure and success of a deal.

Whether you're planning for growth, succession, or sale, this conversation will give you valuable insights into what really drives value behind the scenes.

In this episode, Michelle and Jorge share how they’ve grown a 70-person team by staying true to five core values:

• Great teamwork
• Effective communication
• Responsiveness & resourcefulness
• Celebrating wins
• Pride in your work

Discover how they navigated challenges like the polar vortex, built strong ties with their community, and created a workplace where employees stay—and grow—for decades.

The team is stepping into a brand-new chapter — and we’re bringing you along for the journey. In this episode, we’re sharing some major updates from Floodlight Consulting Group!

What does this mean for Floodlight? What’s next for the Head Heart & Boots podcast? And how do we find balance in a season of change?

Tune in as Brandon Reece and Chris Nordyke break down the “why” behind this move, what it means for their community, and how they're thinking about leadership, growth, and alignment in this next season.

From unfair price gouging laws to the absence of a unique NAICS code, restorers across the country are facing challenges that many don’t even know exist. But thanks to the work of the RIA Legislative Task Force, independent contractors finally have a voice.

Topics we cover:

• Why the lack of a NAICS code matters
• The real impact of price gouging restrictions
• How post-disaster contract cancellation laws hurt your business
• What restorers can do to get involved in advocacy
• Big wins like RIA’s seat at the National Coalition of Insurance Legislators
• ..and MORE!

Watch now to learn how you can get involved — and why your voice matters.

Advocacy Action Hub: https://www.restorationindustry.org/advocacy-action-hub?check_logged_in=1

Submit an issue to AGA: https://www.restorationindustry.org/form/submit-an-issue-to-aga

Sign up for the newsletter here: https://restoraition.beehiiv.com

We cover:

• Why insurance premiums are rising (and why lawsuits might not be the reason)
• The real impact of tort reform on homeowners and restoration pros
• What data insurance companies aren’t showing you
• How to protect yourself from unfair insurance practices
• ..and MORE!

In episode 8, Gokul gives a summary of the M&A market so far in 2025, what he predicts for the rest of the year, current economic conditions, and MORE!

You’ll hear about standout jobs, the demographics driving their workforce, where new franchisees are coming from, and how Voda is building a strong community of owners ready to serve their markets.

Whether you’re in the restoration industry, curious about franchising, or looking for inspiration from real-world success stories, this conversation delivers insider insights you won’t want to miss.

Skip shares his perspective on the latest NIH updates, the unique needs of sensitized individuals, and how evolving science—and even climate change—are reshaping industry standards.

From busting dangerous mold myths to highlighting practical steps contractors can take today, this conversation is a must-listen for restoration professionals ready to better serve their clients and prepare for the future.

Key Takeaways:

• How Notebook LLM avoids AI “hallucinations” by relying strictly on your sources.
• Real-world demo: Adding content from the C&R website + YouTube.
• Practical uses for restoration companies: SOPs, training, client education, and project management.
• Addressing copyright concerns: Why the conversation is shifting from “fighting AI” to working with it.
• A look at how interactive outputs like mind maps, FAQs, and briefing docs can supercharge learning.
• ..and MORE!

Chris breaks down how business owners can retain and inspire top talent without giving up ownership—using modern incentive models like phantom stock.

We cover:

• What phantom stock is and how it compares to equity or profit-sharing
• The biggest misconceptions around non-traditional incentives
• How phantom stock fosters a sense of ownership without losing control
• A step-by-step look at implementing a phantom stock plan
• Case studies, including one from the construction industry
• How to align incentives with succession, sale, and scaling goals
• Surprising lessons uncovered while writing the book
• ... and MORE!

Tune in and discover ways to strengthen retention, culture, and alignment without giving up equity!

Erik Berglund, expert and founder of The Language of Leadership, in collaboration with RTILearning.com, presents “How to Get Your Team to Do the Thing.”

This series offers actionable insights on building highly accountable teams, eliminating excuses, and effectively implementing new strategies, services, technology, products, equipment, and any other “thing” essential to your business’s success.

In this Market Update, Tim Hull, of Violand Management Associates, shares insights from his article “Secret Sauce” and covers:

• Why discipline beats “easy button” fixes
• Cash flow strategies for CAT season
• KPIs contractors must track weekly
• How to retain and empower teams under pressure
• The biggest opportunities in the next 12–18 months
• ...and MORE!

Tune in to this must-watch episode and start to build an unshakable restoration business in 2025. 

In this episode, we sit down with Sarah Hadley, Program Manager, & Darcy Koan, VP & GM, of Trusted Restorer to talk about:

✨ The story behind the rebrand from More Floods
✨ How they empower restoration contractors to grow and thrive
✨ Insights into their upcoming event (and why you can’t miss it)
✨ The challenges restorers are facing right now—and the opportunities ahead

Whether you’re an established contractor or just getting started, this conversation is packed with practical takeaways, inspiration, and a look at where the restoration industry is heading next.

Topics we cover:

• Verisk’s pending acquisition of AccuLynx and what it means for roofing
• How AI, data stewardship, and privacy are influencing workflows
• Market data: storm activity, restoration volumes & hurricane season predictions
• Why rising premiums and deductibles are driving claim suppression
• The growing impact of fortified homes & building codes on restoration demand
• ..and MORE!

🔔 Don’t miss this deep dive into the forces shaping restoration, insurance, and contractor success in 2025.

She shares how personal transformation, strategic planning, and clear leadership roles reshaped her company. From cash flow protection to thriving as an independent restorer, this episode delivers hard-earned wisdom for building a restoration business that lasts.

He reveals how recent federal changes now allow 529 savings plans to cover industry certifications—opening more doors for skilled trade careers—and why the annual Educating the Advocates Symposium is empowering restorers to influence legislation. Robbie also cautions against relying on AI for copyrighted standards and stresses the value of official digital editions for accuracy.

Plus, a peek into his life outside lobbying, where music fuels his creativity. Hear why he’s optimistic about growing recognition of IICRC standards in law and how you can get involved in shaping the industry’s future.

In under five minutes, they break down the different types of AI—research AI, co-pilot AI, generative AI, vision AI, predictive AI, and more—explaining how each can be leveraged in real-world restoration work. Whether you’re curious about AI workflows, voice tools, or embedded tech, this quick episode will give you a clear, practical foundation.

Stay tuned for future hands-on demos and the latest AI news tailored for restoration pros.

1) Data Analysis: AI can process large datasets to provide insights for better decision-making, but caution is needed to maintain familiarity with the data to avoid misinterpretation.

2) Content Creation: While AI can generate various content types, the accuracy and authenticity of the output can be questionable, necessitating careful oversight.

3) Automation: AI can streamline processes and improve efficiency, but teams should first understand the processes manually before automating to avoid skipping critical steps.

Learn applicable uses for AI tools you can start implementing effectively today.

In this special on-the-road episode of Restoration Today, Michelle sits down with Jeff Diem of Elkmont Estimates and Levlr to talk about what it would take to restore a property like this, both structurally and historically. From there, the conversation mushrooms into the future of estimating, the evolving role of AI and tech in restoration, and how contractors can stay ahead in a rapidly shifting landscape.

It’s equal parts nostalgia, innovation, and restoration tech trends.

Together, they unpack how their platforms were born out of firsthand experience in the field—and why tech that actually solves problems is more critical than ever. From meaningful integrations to tackling contractor pain points like delayed payments and labor shortages, Lindsay and Lane share what today’s restorers are really looking for in software, and how thoughtful tech design can create clarity, not complexity.

Whether you’re searching for better systems or just trying to get paid faster, this is a must-listen for every forward-thinking restoration pro.

JT Kraai and Tim Hull open up about the personal challenges behind professional decisions—sharing real stories of pressure, pivot points, and what it feels like to carry the weight of big moves. If you’ve ever wrestled with doubt, timing, or what’s next for your business, this one will hit home.

Leslie shares her incredible journey in the restoration industry, her leadership role at Paul Davis, and the critical work she’s doing with the IICRC.

From new certifications and standards in development to the broader pulse of the restoration world, Leslie gives us an insider’s look at what’s evolving, what’s next, and what restorers should be paying attention to—plus insight into what the latest Colorado State predictions could mean for storm season and the industry.

In this episode, Michelle sits down with Beth Thompson, VP of Events at CORE Group, and Ryan Pritchard, VP of Sales & Marketing at PSA, to talk all things restoration industry events. With years of experience attending conferences across the country, they break down what’s working in 2025, how their companies decide which shows to attend, and what sets some events apart from the rest. 

Plus, get an inside look at The Collective by CORE, happening August 6–8!

Don’t miss this real-talk conversation on making the most of your time, travel, and trade show budget.

In this episode, we talk with Gregg Taylor of Restoration Recruitment Partners, an industry pro with deep roots in the field and a passion for building high-performing sales teams.

We cover:

• Why restoration sales is a different beast
• Common pain points restorers face in hiring and sales
• The power of training and ongoing coaching
• Fresh ways to approach revenue in a shifting market

Don’t miss this timely conversation on how to sell smarter, lead better, and grow through the slowdown.

Together, they share how artificial intelligence is reshaping how restoration companies approach contents workflows—from inventory to customer experience. Saul breaks down how ContentsPal integrates AI into daily processes, while Jordan offers real-world insights on team adoption, industry shifts, and how tech is helping companies scale smarter.

Whether you’re just exploring AI tools or looking to optimize your restoration business, this conversation is packed with practical takeaways and inspiration.

In season 2 episode 4, in partnership with Exit Strategies 360⁠ and Violand Management Associates, we’re talking with guest Seth Vander Woude, VP of Small Business Lending at Live Oak Bank, about the real struggle of chasing a business vision when you’re at the end of yourself.

Most business owners don’t have unlimited time, energy, or money—so how do you keep moving forward? Seth brings practical insight, hard-earned wisdom, and encouragement for entrepreneurs navigating that gap between passion and provision. Don’t miss this conversation—it’s one every leader needs to hear.

Learn what it takes to create a trusted, industry-wide standard—from initial concepts to final approval—and why it matters to every restoration professional. Discover key terms, the evolving role of volunteers, and the critical balance required to maintain integrity in the standards process.

Whether you’re new to fire restoration or a seasoned pro, this episode breaks down the evolution of the S700 from RIA roots to its place at the IICRC today. Tune in and get the clarity you need to elevate your restoration practice!

Hear firsthand how Jenkins has adapted to industry shifts, weathered major challenges like COVID-19, and remained rooted in its mission. Learn how being an ESOP (Employee Stock Ownership Plan) company influences everything from company culture to customer service, and discover the role faith plays in guiding leadership decisions.

From memorable success stories to complex restoration jobs, this discussion offers a rare look inside a company that’s not only built to last—but built on purpose.

From tackling the pain points of collections to understanding how proper financial systems build long-term equity, this conversation is a must-listen for owners and leaders looking to boost stability and profitability. Whether you're planning to grow, sell, or simply stay afloat, this episode arms you with the insight to take control of your financial future.

From navigating rapid growth and building strong company culture, to staying competitive amid consolidation and leveraging AI, David shares real-world lessons and insights.

In this episode, Phil & Michelle chat with Russ Palmer, president and owner of Titan Restoration, and learn more about where he started in the industry to technology, favorite AI tool, empowering your team, favorite stories, and MORE!

Pour yourself a cocktail (or mimosa!), sit back, relax, and enjoy the conversation.

Erik Berglund, expert and founder of The Language of Leadership, in collaboration with RTILearning.com, presents “How to Get Your Team to Do the Thing.”

This series offers actionable insights on building highly accountable teams, eliminating excuses, and effectively implementing new strategies, services, technology, products, equipment, and any other “thing” essential to your business’s success.

This week on the podcast, we’re joined by Eric Sprague, owner of Super Tech University, to dive into the inspiration behind his recent C&R article, “What It’s Like to Work For You, and Why It Matters More Than You Think.”

Eric shares what led him to turn the mirror inward and how doing the personal work transformed not just his leadership—but his entire company culture. Michelle and Eric talk about the moments that revealed areas needing growth, how to respond to business owners who think this kind of work is too “woo,” and why blaming the workforce isn’t a strategy.

Plus, how can you tell if your people actually enjoy working for you? Eric shares the real signs to watch for—and the small shifts that make a big difference.

Don’t miss this honest, practical convo about leadership, accountability, and building a company people are proud to work for.

Erik Berglund, expert and founder of The Language of Leadership, in collaboration with RTILearning.com, presents “How to Get Your Team to Do the Thing.”

This series offers actionable insights on building highly accountable teams, eliminating excuses, and effectively implementing new strategies, services, technology, products, equipment, and any other “thing” essential to your business’s success.

In this episode, we’re diving into the shifting event landscape, the feedback organizers are hearing, and what’s next for some of the biggest industry gatherings—including exciting updates about The Collective by CORE by Beth Thompson, VP of Events at Core Group, and Ryan Pritchard, VP of Sales & Marketing at PSA! 

Don’t miss this behind-the-scenes look at the future of restoration events!

The Collective by CORE 
Aug 6-8 
https://www.thecollectivebycore.com

We encourage you to watch ALL the Meet the Candidate interviews to get to know each of them and what they bring to the table. Our goal is for each of them to be 10 minutes or less!

There are 7 candidates total for this year’s election, and five open board seats for the RIA Board of Directors. Ballots will be emailed directly to RIA members. Elections run from March 17 thru 24 and are open to RIA members only.

Election Results will be announced during the Town Hall at the RIA Convention … April 28-30 in West Palm Beach. If you are not yet registered for convention, you can do so at restorationindustry.org!

We encourage you to watch ALL the Meet the Candidate interviews to get to know each of them and what they bring to the table. Our goal is for each of them to be 10 minutes or less!

There are 7 candidates total for this year’s election, and five open board seats for the RIA Board of Directors. Ballots will be emailed directly to RIA members.

Elections run from March 17 thru 24 and are open to RIA members only. Election Results will be announced during the Town Hall at the RIA Convention … April 28-30 in West Palm Beach. If you are not yet registered for convention, you can do so at restorationindustry.org!

We encourage you to watch ALL the Meet the Candidate interviews to get to know each of them and what they bring to the table. Our goal is for each of them to be 10 minutes or less!

There are 7 candidates total for this year’s election, and five open board seats for the RIA Board of Directors. Ballots will be emailed directly to RIA members. Elections run from March 17 thru 24 and are open to RIA members only.

Election Results will be announced during the Town Hall at the RIA Convention … April 28-30 in West Palm Beach. If you are not yet registered for convention, you can do so at restorationindustry.org!

We encourage you to watch ALL the Meet the Candidate interviews to get to know each of them and what they bring to the table. Our goal is for each of them to be 10 minutes or less!

There are 7 candidates total for this year’s election, and five open board seats for the RIA Board of Directors. Ballots will be emailed directly to RIA members. Elections run from March 17 thru 24 and are open to RIA members only.

Election Results will be announced during the Town Hall at the RIA Convention … April 28-30 in West Palm Beach. If you are not yet registered for convention, you can do so at restorationindustry.org!

Garret talks with Michelle about:

• Latest updates on the wildfires
• The decision-making process behind postponing INTRConnect
• What attendees can expect from this year's event
• Key insights from the upcoming wildfire recovery session
• Highlights from expert guest speakers shaping critical conversations around disaster preparedness and recovery
• ...and MORE!

 INTRConnect: March 23-25 
intrconnect.corelogic.com

In episode 7, Gokul gives a summary of the M&A market in 2024, overarching themes he's seeing now in 2025, the importance of an exit strategy, PE in 2025, and MORE!

Erik Berglund, expert and founder of The Language of Leadership, in collaboration with RTILearning.com, presents “How to Get Your Team to Do the Thing.”

This series offers actionable insights on building highly accountable teams, eliminating excuses, and effectively implementing new strategies, services, technology, products, equipment, and any other “thing” essential to your business’s success.

In this episode, Phil & Michelle chat with Tom McGuire, owner of Large Loss Mastery, and learn more about where he started in the industry to training within the industry, best practices, favorite stories, and MORE!

Pour yourself a cocktail (or mimosa!), sit back, relax, and enjoy the conversation.

Michelle and Chris talk through:

• How much the average restorer is leaving on the table.
• How something like Aime helps expedite getting paid.
• Ideally, how long it should take to create an estimate for an average water loss.
• What the Carrier Rule Verification is.
• What’s NEW in tech.
• What the future of estimating may look like in 2025 and beyond.
• ..and MORE!

He shares:

• Experience living through the Maui wildfires 
• Insights from the maui fire he brings into his current work helping restorers at Pivot 
• What the rebuilding process in Maui has looked like so far and whether there has been any surprises. 
• Wisdom or advice for restorers responding to the California wildfires 
• Main challenges restorers in California are likely facing right now 
• What is Red Lightning (nonprofit) and what do they do? 
• What he sees as the most critical change or innovation needed in the restoration industry to respond better to wildfires in the future. 
• ..and MORE!

• When valuing a company, how key are the employees and team to a companies value?

• How have they seen hiring, recruiting, and retention landscape shift recently
• How compensation has changed over the past decade
• Transitioning from managing people to developing your team
• …and MORE!

See you SOON in 2025 for Season 2!

This strategic acquisition positions Checkbook at the forefront of the insurtech revolution, delivering faster, smarter, and more secure payment solutions for insurance companies and their customers.

• How she defines "power skills" or "soft skills," and which ones are most valuable in the disaster restoration industry
• An example of a situation at Southeast where soft skills made a significant impact on the outcome
• What role empathy and emotional intelligence play when interacting with customers
• How she has seen soft skills contribute to the growth and retention of her team
• Which soft skills she has found challenging to develop, and how she has gone about improving the
• ...and MORE!

• Navigating claims
• The importance of transparency
• Evolution of the Restoration Rebels (and upcoming changes)
• 10&10 & AOBs
• ... and other hot topics!

• His vision as owner, when Wayne started Huntington Cleaners
• The size of CRDN today (locations, employees, etc.), and how many claims the CRDN teams handle each year
• The role contents cleaning and restoration plays in helping restorers better serve their customers, while preserving margins
• What he sees on the horizon for contents restoration when it comes to new innovations and techniques
•  ... and MORE!

In episode 6, Gokul and Michelle get personal and talk through the seven emotions of selling a business. Gaining wisdom from recently selling a business, Gokul has created a helpful guide that walks you through the seven emotions of selling a business.

• Conference Highlights & Content
• Speakers
• What the industry needs for events
• What it takes for an event to be beneficial for everyone
• How to juggle desires of attendees and vendors
• Benefit for teaming up
• How to help people determine what events to attend
• Getting the most out of an event as an attendee/vendor
• ...and MORE!

Erik Berglund, expert and founder of The Language of Leadership, in collaboration with RTILearning.com, presents “How to Get Your Team to Do the Thing.”

This series offers actionable insights on building highly accountable teams, eliminating excuses, and effectively implementing new strategies, services, technology, products, equipment, and any other “thing” essential to your business’s success.

In the episode 5, Gokul talks with Michelle about financial offense and recognizing that accounting and finance is the language of business. Tune in to episode 5 and learn how to become proactive and strengthen your financial offense!

• What, in general, gets him most excited for INTRConnect every year
• Track sessions
• General sessions
• What he hopes people take away
• When it comes to technology in our industry today, what is the #1 thing on Garret's mind?
• ...and MORE!

INTRConnect 2025
Jan 13-15
LA Live - JW Marriott
intrconnect.corelogic.com

• What led DryForce down the path to HighGround?
• What are a few things they see keeping other contractors up at night?
• What advice would they give other contractors who are worried about the continuing consolidation of the industry?
• Leveraging technology
• What’s it like being on both sides?
• A favorite industry story
• ...and MORE!

• How do restorers get stuck in business planning?
• Is there a difference between those who have done good business planning and those that have not?
• Who should be involved in business planning?
• What are the micro challenges companies might have going into business planning as beginners as well as veterans?
• What is the #1 piece of advice going into business planning?
• ... and MORE!

• Industry pain points he has seen and wanted to solve
• How technology and the industry has changed in the past 12 years
• What it takes to be able to keep innovating and stay on pace with tech advancements
• Thoughts on M&A and getting paid in the industry
• ...and MORE!

Erik Berglund, expert and founder of The Language of Leadership, in collaboration with RTILearning.com, presents “How to Get Your Team to Do the Thing.”

This series offers actionable insights on building highly accountable teams, eliminating excuses, and effectively implementing new strategies, services, technology, products, equipment, and any other “thing” essential to your business’s success.

• The difference between the U.S. restoration market and European market
• Challenges and opportunities Andreas sees for contractors in the U.S. 
• The problem he saw that led to the creation on magic plan and how it helps the industry.
• Advice for contractors trying to figure out which tech platforms are best for them
• What's NEW with magicplan?
• ....and MORE!

Hear from numerous industry professionals from when Michelle sat down with them at the Collective earlier this year, as they answer some quick and insightful questions!

• Biggest challenges he is seeing for restorers
• Biggest opportunities in the restoration industry
• Advice for restorers who are struggling to wade thru all the tech options out there
• Business Aspirin podcast
• ..and MORE!

Tune into the Business Aspirin podcast HERE

In the episode 4, Gokul shares the role of an owner, misconceptions of hard work vs. smart work, and tips for creating a rewarding workplace through delegating tasks to your team.

They share:

• What led to the merger, how long they have known each other, how long the process was
• They share a peek into what a partnership/merger like this looks like
• Whether they share the same goals and if branding changes are in the future
• If prior industry consolidation lead them down this path or if either of them considered different paths at one time
• ...and MORE!

This week’s episode we welcome Keegan Trudgen, Owner of PuroClean of Chicago, chats with Mandy about his power skill of learning and improving your business and better customer experience through learning technologies, learning to utilize AI, and setting visions for the future.

Erik Berglund, expert and founder of The Language of Leadership, in collaboration with RTILearning.com, presents “How to Get Your Team to Do the Thing.” This series offers actionable insights on building highly accountable teams, eliminating excuses, and effectively implementing new strategies, services, technology, products, equipment, and any other “thing” essential to your business’s success.

• Biggest challenges in the industry today
• Affects of big business consolidation on privately owned restoration contractors.
• Docusketch vs in-house estimates
• Finding and retaining talent
• Importance of adjuster relationships of relationships in the industry
• Pros and Cons of being a full-service restoration company
• ...and MORE!

• Starting as a veteran and what led him into restoration
• How the industry is a good fit for veterans
• How outside experts on a job can help things go more smoothly for everyone involved
• Whether services like his art billable to the carrier
• Trends he's seeing impact restorers today
• ...and MORE!

They talk through:

• What the initial conversation with an adjuster looks like
• Types of documentation adjusters can expect from contractors for the contents portion of a job and whether that changes depending on the type of contents.
• The most common misconceptions you've found between adjusters and contractors
• Tips for contractors handling large volumes of contents during a CAT, especially with the logistical challenges (storage, supplies, etc.) they could face
• Favorite story
• ...and MORE!

In the episode 3, Gokul shares the stages of business and strategies on how to make a power move in your business!

He shares timely information (recorded August 27, 2024) on:

• How they have adjusted the hurricane forecast from April til now
• It's September and the weather has gotten quiet, is this normal?
• What conditions in the tropics have led them to adjust their forecasts
• ..and MORE!

Contractors can find more information and updated forecasts at https://tropical.colostate.edu/

They share their favorite stories, how long they had been discussing a partnership, what the last few years have been like, advice for other restorers who might feel the same, and MORE!

• Inspiration for the conference
• Integrations and growing your business
• What venue & sessions will look like
• Teasers on speakers
• ...and MORE!

Join in the first ever restoration technology event!
October 28 - 30, 2024
San Antonio, Texas
Hyatt Regency Hill Country Resort & Spa

Learn more and register today: rebuildconference.io

This week's episode we welcome Amy Shannon, Certified Org Development Consultant at Pinnacle Leadership Solutionsto talk about building teams and growing power skills within those teams. Michelle and Shannon talk through:

• The most important “power skills” for people in the restoration industry
• Ways people can enhance their soft skills and how much of the power skill component is innate vs. learned.
• What common power skills Shannon sees in the best leaders.
• Tips for identifying and really harnessing the power skills on your team.
• ... and MORE!

In this episode, Phil & Michelle chat with Marcie Richardson, COO of Guarantee Restoration about her transition into a new role, employee experience and culture, prioritizing the families of CAT job workers, favorite story, and MORE!

Pour yourself a cocktail (or mimosa!), sit back, relax, and enjoy the conversation.

In this episode, Phil & Michelle chat with Holly Murry, president of FRSTeam, and she shares stories of starting in the restoration industry, expanding and franchising in the states and abroad, the difference of dry cleaning and restoration dry cleaning, lessons through shocking stories, and MORE!

Pour yourself a cocktail (or in this case a cup of coffee), sit back, relax, and enjoy the conversation.

• A recap of 2022 & 2023 State of the Industry Trends
• Excitement for report expansion in 2024
• Bilingual aspects within AI
• Knowhow's methodology in the report side of the State of the Industry
• The purpose behind the new workshop for vendors
• ...and MORE! 

The State of the Industry survey is open until August 16! Join the conversation and take the survey: https://www.candrmagazine.com/stateoftheindustry/

• The basics of embracing AI in restoration
• What’s coming in technology 
• Hiring and making a career in the insurance and restoration space 
• ...& MORE!

Kenny Brewer, Business Manager at JOC Analytics, joins Mandy to share a little of his background and how that's shaped his power skills, personal experiences with mentoring and team building, tips for helping lead & coach a winning team, recommendations for growing coaching skills, and MORE!

In the video series debut, Gokul helps answer these questions:

• What are key financial indicators for a restoration company?
• What is the average profit margin of companies you see?
• What does a healthy company look like?
• What if the big players don’t want to buy us?
• How do you determine the right buyer? WHY are they buying?
• How many companies that want to sell actually?
• ... and MORE!

On episode 10, Tyson Burleson, Operations Manager of Restoration 1 of Jackson, joins Mandy to share how he found himself in the restoration industry, qualities and power skills to look for when recruiting, drawing parallels to his previous law enforcement roles, serving in leadership, and MORE!

• What’s new since they last spoke in December
• Big trends happening in Canada
• Is Canada AS affected by weather compared to the U.S.?
• Pain points he's seeing
• Sharing a favorite story
• ... and MORE!

What is financial cleanliness? JT Kraai & Tim Hull help to define "financial cleanliness", red flags to look out for, what financial departments are needed as a company grows, qualities of a good CPA, and MORE!

As always, if you have questions for Tim & JT, please reach out and we’ll try to add those into a later episode!

Today, Michelle and Mandy talk with Jordan Donald, CEO & partner at Gerry Edtl Consulting, about the power skill of sales, the difference between sales and marketing, relationship building, how to successfully blend the roles of sales and marketing in smaller restoration businesses, and more!

• Differences between Alpine and other PE firms or companies buying restoration companies
• When they started considering becoming part of a bigger organization - like Alpine
• Biggest pain points for restorer's today and how partnerships like Alpine can help overcome those challenges
• Recommendations fellow restorers should ask any "suitors" who come calling
• What's changing and staying the same these day?
• ...and MORE!

• The issues he saw with software that led him down this route
• What type of software Restoration OS is at its core
• What he thinks the industry needs in the software and integration area
• How AI is being used fruitfully now and where it's going
• ...and MORE!

In today's episode, Michelle talks with Hayden Lee, Fulfillment Manager at Spot On Solutions, about leading and listening in conversations. As a fellow podcast host, Michelle & Hayden talk through tricks and tips on how you keep fruitful conversations going, especially with complete strangers, how to come up with good questions to ask, and making that conversation feel personal to your audience.

Episode 5 is all about the customer base and Tim & JT share:

• How revenue is broken down for restoration companies
• TPA work -Best referral sources for contractors
• Residential vs. commercial space
• Evaluation - are there certain revenue streams that bring greater value to a company?
• Personal stories of the importance and/or danger of not differentiating revenue streams
• ... and MORE! 

If you have questions for Tim & JT, please reach out and we'll try to add those into a later episode!

They talk through:

• What he attributes BELFOR's massive success
• The two arms of BELFOR, when they became the independent restoration company and the franchise group
• What sets BELFOR apart from fellow large competitors in the space?
• How BELFOR has responded to the M&A landscape over the last few years
• BELFOR's huge role in the community, specifically in Detroit.
• Three things he's seen change significantly in restoration since joining the industry
• How Rusty anticipates technology, specifically AI, will impact the restoration industry going into the future
• ...and MORE!

In episode 7, Kelley Dolan, Business Development Advisor at Violand Management Associates, joins Mandy to share all about her power skill - responsibility, and shares how that ties into building trust in the workplace.

Idan & Miri share:

• Their background inside and outside the industry. How did they get to restoration?
• When was 911 Restoration founded, and what is the company's overall mission/purpose?
• How they have seen the industry change in the last 3 years and how they are ensuring the 911 brand stays competitive in a consolidating market
• What the biggest topics impacting their franchisees right now?
• ...and MORE!

They talk though:

• Eduard's background in the industry.
• The story behind Restorerz
• The role technology plays in a growing company
• What keeps Eduard up at night as a CEO of a fast-growing restoration company
• How do you find, attract, AND retain good talent to keep pace with your growth?
• Goals for the future
• ..and MORE!

• Where the idea for this survey came from
• KnowHow’s process and why their reasoning
• How this is different from State of the Industry Report
• What the survey timeline looks like
• Who should be completing this survey
• Plans for the data when it’s all said and done
• The vetting process and ensuring accuracy of information
• Is it anonymous?
• Who has access to the final data and when it will be live
• .. and MORE!

• Where the industry is at with remote monitoring
• What contractors are looking for in equipment today
• How long it takes to design and innovate to roll out a whole new product
• The future of drying & where drying technology is going
• Choosing the right software and technology
• ..and MORE!

In episode 6, Mandy sits down to talk with "Restoration Chameleon" Paul Silliman, Account Executive at Knowhow, about the power of being adaptable to change, how AI comes into play, and tips for those struggling with adaptation.

In the 5th episode of season 3, Michelle talks with Jeff Jones, Director of Sales and Marketing for Violand Management Associates, about NETWORKING! Feeling lost when it comes to networking? Jeff shares tips and wisdom he has gained on networking and talks through:

• Networking and relationships
• Jeff & Mandy's article "Networking Beautiful"
• How to determine what your goals should be/are for a networking event
• Tips for more fruitful conversations
• How to get OUT of a conversation
• ..and MORE!

Talking points:

• David shares a bit more about Humanergy
• Working "non-negotiable vs. just "priorities"into running a business effectively
• What is a Solidarity Statement and what does it mean?
• The #1 thing David coaches teams through as a way to resolve almost any conflict
• David unravels some of the confusion between accountability, authority, and responsibility.
• ... and MORE!

In the 4th episode of season 3, Michelle and Mandy talk with Alexus Neidert, Head of Brand & Culture at Thomasville Restoration, about:

• Alexus' #1 power skill
• How to celebrate power skills in her team
• Recommendations for restorers on creating a company culture
• ...and MORE!

They talk through:

• What Epic Estimates provides the restoration industry
• Biggest trends and changes Bobby has seen in the industry and with estimating today
• Symbility and how much he's seeing people use it
• Importance of technology when it comes to estimating, especially with hiring
• A favorite story
• ... and MORE!

• Cleaning and disinfection of today and the future
• The difference between cleaning in the US and Europe
• Her experience on the team at Emory that cared for and created protocols for caring for the Ebola patients.
• Cleaning technologies
• Best practices (and no-nos) with cleaning and disinfection
• The difference between cleaning and sanitizing
• ..and MORE!

• A major personal power skill and how it's affected her business
• Creative and effective ways she motivates her team
• Nicole's personal fitness journey & how that has impacted her team
• .. and MORE!

• Trends in the insurance space
• Whether Kate sees common areas where restoration contractors are under insured
• Are there more instances of companies not getting renewed?
• When did Kate learn the value of becoming a RESOURCE for others?
• Advice for candidates ready for a new position in 2024
• ..and MORE!!

Chuck and Michelle talk through:

• What led to book #2 and how long it took to complete
• The premise of the book
• How often owners should be recognizing and celebrating various things their team does
• ONE story from the book
• ...and MORE!

Read Tim's article: "Second in Command, First in Line"

They talk with Michelle about:

• Vital Oxide
• How COVID changed the disinfectant market
• What kinds of questions consumers are asking about products being used in their homes
• What things contractors should consider when choosing which products to use in their company
• Mycotoxins - what are they, and how big of a deal are they?
• ..and more!

In the second episode, Mandy Rewis, Business Development Leader at Answerforce, talks Holly Murry, President of FRSTeam, about:

• The extensive experience in the industry and at FRSTeam
• Speaking at INTRConnect on Navigating the workforce
• Most important power skill in franchising
• Advice & tips for staying present in the workforce
• ..and MORE!

Podcast highlights:

• Explain more about how all the well-known restoration companies in the mix all come under the American umbrella.
• The value these companies have found being under the American Restoration umbrella.
• What American Restoration's overall goal is in 2024
• What sets American Restoration apart from other growing, multi-location, multi-state restoration companies
• #1 pain point facing restoration companies today
• ...and MORE!

In this first episode, Mandy Rewis, Business Development Leader at Answerforce, and Michelle talk with Scott Severe, SVP, Alliances and Industry Relations at Corelogic, about:

• What's new at CoreLogic
• What the Contractor Advisory Council is, and how it's helping in an era where contractors are inundated with technology options
• What differentiates INTRConnect from other industry events
• ..and MORE!

• Plans for expansion and overall goals
• How they determine if a company is a right fit or not
• Taking care of companies and employees
• Biggest challenges and opportunities in the industry
• Upcoming workshops
• ...and MORE!

Immerse yourself in the wisdom of industry pros who have mastered the art of navigating the complexities of entrepreneurship. In each episode, seasoned experts share invaluable insights, strategies, and hard-earned lessons accumulated over years of experience. From scaling startups to redefining market dynamics, “Chasing the Vision” offers a front-row seat to the secrets of sustainable business success. Your path to triumph in the business world starts here – don’t just follow the vision, chase it! It’s common for owner’s to wear too many hats - which happens for many reasons like lack of delegation, lack of trust, control issues. We are going to get into trust and accountability later, but we wanted to start this series at the root of the company - the owner, and the owner’s role as the company grows.

• When starting Sagely & Co., what she decided she was and was NOT going to do.
• The #1 struggle for B2B companies trying to market their products/services
• How to stay up on all the latest marketing trends
• What advice she would give to women who want to take the leap
• ...and more!

• Introducing us to Canstar Restorations 
• What is the restoration climate like in Canada? 
• What are the biggest challenges you’re facing? 
• What is happening with M&A in Canada? 
• What trends do you foresee impacting Canada in 2024? -
• ...and more!

• #1 thing they are most excited about for INTRConnect
• What makes INTRConnect different from other industry events
• What CoreLogic is doing to bring new tools to the mitigation process
• Highlights for contractors curious what's on the horizon
• What's new in the world of IICRC Standards
• Top 3 changes contractors will notice/should be excited about with the change
• ...and MORE!

Ben Clark & Tim Kern of Matterport join the podcast to talk through all things tech, AI, 3D imaging, 360 degree images vs. point and shoot, 2024 trends, and MORE!

Episode highlights:

• The story behind her book
• Ethical boundaries for crime and trauma scene cleanup companies
• How companies in the industry can/should be helping survivors of great losses
• Red flags of trouble
• Advice for survivors on finding the right company to help
• ...and more!

They discuss:

• Where Rachel sees restorers doing WELL as it relates to profitability
• What areas need improvement?
• Are there blanket margins that are “normal” or is profitability a much bigger spread than people think?
• How much does software/technology affect a company’s ability to be profitable?
• ...and more!

Miss an episode? Check them all out below! Each is 15 minutes or less, and no two episodes cover the same angle on how to increase your profitability!

Rob Ferguson, CEO of The Ferguson Alliance, has a passion for doing whatever he can to help family businesses reach prosperity and extend their lifecycle. On today's episode of the Restoration Today podcast, Rob talks with Michelle about all family-run businesses and shares his thoughts on:

• Why family-owned businesses are such a vital part of our economy
• Strengths that family-run businesses bring to the table
• Frustrations/pain points for family-owned businesses
• Can family businesses ever reach a boiling point where there is no resolution other than to move on?
• Recommendations for succession planning?
• ...and more!

Topics discussed:

• Biggest challenges contractors facing when it comes to technology, especially centered around documentation and estimating
• What to tell contractors who are nervous about moving too many services, like estimating, out of their offices
• Where they envision estimating technology, especially with the growth of AI, taking us in the next few years
• Co-sourcing vs. outsourcing
• .. and more!

• What the #1 issue is when encountering software adoption
• How restorer's have improved their profit margins through software usage
• How a lack of proper implementation and team adoption can affect a company's profitability
• What software components/features are most important as it relates to profitability and growth
• ...and more!

• What the difference is between a fleet management plugin (the hardware) and a fleet management software
• What should restoration contractors be tracking, and why?
• How effective fleet management can help lengthen the life of vehicles and equipment
• The role technicians or people using the vehicles/equipment play in helping fleet management software be successful and effective for the company as a whole
• ...and more!

Chris & Greg share their thoughts on how portable storage helps alleviate some of the logistical challenges of responding to a CAT, answer whether restorers can bill for portable storage and how, the value for restoration contractors to have a relationship with a local franchisor, and more!

Nate share his 18 years of experience in the industry and talks through:

• What Nate is most passionate about in restoration
• The biggest hurdles when it comes to tech
• How technology has changed and evolved
• All inclusive tech - what does that mean? Is it integrations, or more than that?
• ...and more!

What does it look like when a company grows large enough that there are multiple people in command and how does that fit into the profitability puzzle?

On today’s episode Tim Hull, GM of Violand Management Associates, joins the Restoration Master Class to talk through profitability and talks through concepts he outlined in his article “Second in Command, First in Line” and talks through: – Is there a revenue point where a company would need to increase people in command? – What are the responsibilities that would fall on a GM type role? – What are common practices of GM practices that drive a company forward? – How often should a GM be looking over a companies overall financials? – …and more!

Miss an episode? Check them all out below! Each is 15 minutes or less, and no two episodes cover the same angle on how to increase your profitability!

EPISODE 13: Culture for Growth
EPISODE 12: Achieving Profitability Through Strategic Growth
EPISODE 11: Estimating & Technology Meet Profitability
EPISODE 10: Managing Profitability in a Family-Run Business
EPISODE 9: 5 Profitability Myths
EPISODE 8: Modern HR + Profitability
EPISODE 7: The Value of Franchising + Profitability
EPISODE 6: Cash Flow Management + Profitability 
EPISODE 5: Succession Planning + Profitability
EPISODE 4: Intentionality + Profitability 
EPISODE 3: Training + Profitability
EPISODE 2: Technology + Profitability
EPISODE 1: Organizational Structure + Profitability 

Every episode is available on the C&R YouTube channel or your favorite podcast platform by searching “Restoration Today”.

Randy and Bret will also talk with Michelle about:

• The history and background of Goldmorr
• What the Goldmorr system is and what it is not
• The role of source removal in the remediation process
• Atmospheric condensation – what it is, and how it affects the built environment
• .. and more!

Tom McArdle, executive vice president of Airbotx, joins Restoration Today to discuss UV-C technology and answer questions like:

• What is it?
• How can these machines be used in the cleaning and restoration industry?
• Where are these machines made?
• What makes Airbotx equipment different from other machines on the market?
• Do machines like this produce ozone? How much?
• ... and more!

The machines will make their debut at The Collective in Austin, and The Experience in Las Vegas over the next couple of weeks.

Now, Restoration CrossCheck - a consulting firm in the restoration industry - is bringing two Xactimate pricing experts together to help educate contractors on pricing and creating their own price lists, do estimate review, help with appraisals, help in working with adjusters, and more.

In this special episode, Ed Cross introduces the newest consultant to join his team - Mike Fulton, the former president of Verisk Property Estimating Solutions (formerly known as Xactware). Together with pricing expert and fellow consultant Anthony Nelson, the trio shares their

• Outlook on this new partnership
• Wins they've seen for contractors embracing custom pricing
• Advice for overcoming adjuster pushback ... and much more!

In this episode of Restoration Today, Brandon Reece and Chris Nordyke share their insights on modern leadership, answering questions like:

• What defines a good leader in today's world?
• What's your take on buzzwords surrounding leaders today - like grit, discipline, etc.?
• How much does discipline, alone, matter in the trek to be a good leader?
• ... & more!

Don't miss the opportunity to hear Chris and Brandon's keynote session at The Collective on this very topic!

It’s simple really. Most local community services NEED socks. It is one of the highest demand items for people in need of all ages. SOCKTember was started with the idea of picking up an extra pack of new socks whenever team members go to the store. If teams of contractors, customers, and community members did this we could raise a lot of new socks for local agencies.

• During the month of September, local teams get together to raise as many new pairs of socks as they can.

• In October, we count them up and teams donate to local charities of their choice.

• All year long, the winners get to brag about beating their peers

• All year long, participating teams get to share about the good work they have done in their local communities

Four ways to get involved in SOCKTember 2023:

1. Share the SOCKTember social media posts.

2. Start a local team!

3. Buy socks to donate to a local team!

4. Work with a local team to gather donations from friends, family, customers, and your community.

If you want to help but don’t feel like you have a lot of time or resources, that’s awesome. Please share the SOCKTember social media posts and if you are able donate a pack of new socks to a local team.

If you want to be actively involved in a local team, you can help by getting your community involved. Use SOCKTember as an excuse to reach out to prospective clients, service providers, and existing customers to compete against other teams who are doing the same. If there is no local team in your area, you can start your own.

The idea started in 2021 with a group of contractors in Washington State. Four teams assembled to have some fun while doing good. A trophy was purchased and initial bragging rights went to the Sisters for Socks out of Seattle, Washington led by Lindsey Ward (Reliable Content Services) and Sarah Roberts (ServiceMaster of Tacoma). They held the title consecutively in 2021 and 2022 until their plans of a three-peat were thwarted by On Side Restoration of Laval.

Winner: Sisters for Socks (Seattle, WA)

U.S. state leader: Washington

Winner: Sisters for Socks (Seattle, WA)

Nation leader: Canada

U.S. state leader: Washington

Winner: On Side Restoration of Laval (Canda)

Nation leader: Canada

U.S. state leader: Washington

Winner: ______________

Nation leader: ______________

US state leader: ________________

This year The DYOJO Podcast is excited to join forces with C&R Magazine and their Restoring Kindness initiative. Michelle Blevins and the C&R team have been involved in supporting SOCKTember from its humble beginnings, now they will bring their bandwidth to help spread this event to new countries, new states, and new teams throughout the world.

Stay tuned via the Restoring Kindness website for more information; the registration link will be live by July 19.

Please reach out to Jon Isaacson (The DYOJO) or Sarah Guastaferro (Restoring Kindness) for questions and information.

• Team confirmations DUE: Tuesday, August 22, 2023

• SOCKTember 2023 STARTS: Tuesday, August 29, 2023

• SOCKTember 2023 ENDS: Tuesday, October 10, 2023

• Final counts for SOCKTember 2023 DUE: Tuesday, October 24, 2023

• SOCKTember 2023 winner ANNOUNCED: Tuesday, October 31, 2023

How long has SOCKTember been active? 2020: 5,500 pairs of new socks raised 2021: 66,435 pairs of new socks raised 2022: 57,791 pairs of new socks raised 2023: _______ pairs of new socks raisedWhat’s new for SOCKTember 2023? Important Dates for SOCKTember 2023

In this episode, we are joined by Mammoth Restoration's Chief Culture Officer Mike Bevilacqua. Since recording this episode, the company merged with BluSky - and part of the driving force behind the sale and valuation was the overall culture of the company. Through his years of ownership, Mike worked hard to create a place people wanted to work - and a place where people were recognized and well-compensated for the work and talents they brought. 

Listen in to learn how Mike defines a "Mammoth Culture", and how that culture drove overall profitability of the company.

Miss an episode? Check them all out below! Each is 15 minutes or less, and no two episodes cover the same angle on how to increase your profitability! 

EPISODE 12: Achieving Profitability Through Strategic Growth
EPISODE 11: Estimating & Technology Meet Profitability
EPISODE 10: Managing Profitability in a Family-Run Business
EPISODE 9: 5 Profitability Myths
EPISODE 8: Modern HR + Profitability
EPISODE 7: The Value of Franchising + Profitability
EPISODE 6: Cash Flow Management + Profitability 
EPISODE 5: Succession Planning + Profitability
EPISODE 4: Intentionality + Profitability 
EPISODE 3: Training + Profitability
EPISODE 2: Technology + Profitability
EPISODE 1: Organizational Structure + Profitability 

Every episode is available on the C&R YouTube channel or your favorite podcast platform by searching “Restoration Today”.

If you want to know what a baby bear, row boats, and a sewage-filled barge have in common, take a listen and get ready to laugh!

In this episode of Restoration Today, meet the two founders of the American Federation of Restorers, Mike Ovens and Zach Heern. They discuss:

• What personal experiences prompted founding AFOR?
• What is the purpose of AFOR? 
• Who is the target membership group for AFOR?
• How does AFOR differ, in your opinion, from other industry organizations like the RIA and IICRC?
• What value do you hope to bring your members as the organization grows?
• What value do you believe AFOR will bring to the restoration industry, as a whole?

... and more! 

Andy Zavodney, CEO of Kustom US, shares valuable insights and first-hand knowledge on the value of purposeful and strategic growth, the role that plays in the ability to run a profitable company - even while growing, and where culture fits into this whole profitability + growth puzzle.

Miss an episode? Here is what we’ve covered so far this season:

EPISODE 11: Estimating & Technology Meet Profitability
EPISODE 10: Managing Profitability in a Family-Run Business
EPISODE 9: 5 Profitability Myths
EPISODE 8: Modern HR + Profitability
EPISODE 7: The Value of Franchising + Profitability
EPISODE 6: Cash Flow Management + Profitability 
EPISODE 5: Succession Planning + Profitability
EPISODE 4: Intentionality + Profitability 
EPISODE 3: Training + Profitability
EPISODE 2: Technology + Profitability
EPISODE 1: Organizational Structure + Profitability 

Every episode is available on the C&R YouTube channel or your favorite podcast platform by searching “Restoration Today”.

As Anthony Nelson, a partner in Pivot My Biz, explains in this episode: accurate estimating/pricing coupled with the right technology to document jobs can make a huge improving your company's overall ability to make a profit. Anthony explains how.

Miss an episode? Here is what we’ve covered so far this season:

EPISODE 10: Managing Profitability in a Family-Run Business
EPISODE 9: 5 Profitability Myths
EPISODE 8: Modern HR + Profitability
EPISODE 7: The Value of Franchising + Profitability
EPISODE 6: Cash Flow Management + Profitability 
EPISODE 5: Succession Planning + Profitability
EPISODE 4: Intentionality + Profitability 
EPISODE 3: Training + Profitability
EPISODE 2: Technology + Profitability
EPISODE 1: Organizational Structure + Profitability 

Every episode is available on the C&R YouTube channel or your favorite podcast platform by searching “Restoration Today”.

In May, BluSky Restoration Contractors announced the creation of its first ESG Report.

ESG stands for Environmental, Social, and Governance. The report is published in alignment with the Sustainability Accounting Standards Board (SASB) standards for the engineering and construction services industry to ensure that BluSky address the ESG factors seen as most relevant to the industry by investors. The report highlights the ways the company is working to create a sustainable and equitable future internally as well for its customers and clients. 

BluSky’s ESG strategy is anchored on the company credo: “to create an exceptional BluSky customer experience through our actions, teamwork and genuine caring for the customers’ personal needs.” The BluSky vision is to create an industry-leading ESG program scalable with the growth of the organization, driving significant value and benefits for both internal and external stakeholders. 

Wyatt Cox, BluSky's VP of Legal and Compliance, joins Restoration Today to talk about the creation of the ESG, its importance and evolution, the meaning it has had to the coming so far, and future plans to expand and enhance the report. 

Chris Hill of JOC Analytics joins Restoration Today to talk about business intelligence reporting, and power of data for restoration companies. In this podcast, Chris shares what he has found to be the top indicators of healthy, and sick, businesses - and analytics restorers aren't watching, but should be, and more!

Pete joins Restoration Today to walk through the history of the restoration industry, publications, associations, and more. He also shares some laughs and stories along the way, and names dozens of people who have helped influence and drive the industry into what it is today.

Grab a cup of coffee, and join Michelle and Pete as they take a journey through restoration history!

Two industry leaders and restorers sat down to chat with Phil and Michelle during the RIA convention earlier this year. Mark Springer of Dayspring Restoration/FLEET Response and immediate past president of the RIA, and Jim Kowalski of Kowalski Construction and president of Restoration Affiliates share funny and amazing stories from their careers, so far, in restoration!

In the 10th episode of our Restoration Master Class on Profitability, sponsored by Encircle, ATI's Chief Acquisition Officer and second-generation restorer Jeff Moore shares his insights on what it takes to not just have, but grow and nurture a successful and healthy family business. This includes what division of duties looks like when there are multiple generations, and multiple children and other family members involved. Plus, how do you separate work and family at the end of the day ... or do you?

Miss an episode? Here is what we’ve covered so far this season:

EPISODE 9: 5 Profitability Myths
EPISODE 8: Modern HR + Profitability
EPISODE 7: The Value of Franchising + Profitability
EPISODE 6: Cash Flow Management + Profitability 
EPISODE 5: Succession Planning + Profitability
EPISODE 4: Intentionality + Profitability 
EPISODE 3: Training + Profitability
EPISODE 2: Technology + Profitability
EPISODE 1: Organizational Structure + Profitability 

Every episode is available on the C&R YouTube channel or your favorite podcast platform by searching “Restoration Today”.

By harnessing the power of machine learning and advanced algorithms, AI systems are transforming how damages are assessed and repaired. These intelligent systems can quickly analyze vast amounts of data, such as images, sensor readings, and historical records, to accurately identify the extent of damage and recommend the most efficient restoration methods.

Verisk's VP of Property Technology Solutions, David Obert, joins Restoration Today to talk about the evolution of tech in restoration, what role AI does play - and likely will not play - in our industry, and more.

In addition to fresh educational content, speakers, and training, CORE is turning the formality of most conferences into a festival - to celebrate, network, and have fun with fellow restorers!

CORE's VP of Marketing, Diane Goheen, and VP of Events, Beth Thompson, join Restoration Today to give a sneak peek into the event that continues to push the envelope and change the status quo.

In this episode, we are joined by Gokul Padmanabhan, founder of Restoration Brokers of America. He shares five myths about profitability - which help paint a clear picture of what it means and does not mean to be profitable. He also discusses the dangers of bank balance accounting, who should be watching company numbers, and more!

Miss an episode? Here is what we’ve covered so far this season:

EPISODE 8: Modern HR + Profitability
EPISODE 7: The Value of Franchising + Profitability
EPISODE 6: Cash Flow Management + Profitability 
EPISODE 5: Succession Planning + Profitability
EPISODE 4: Intentionality + Profitability 
EPISODE 3: Training + Profitability
EPISODE 2: Technology + Profitability
EPISODE 1: Organizational Structure + Profitability 

Every episode is available on the C&R YouTube channel or your favorite podcast platform by searching “Restoration Master Class”.