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    <title>Practice Growth Machine Podcast</title>
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    <description>Snackable tips and tactics to attract more leads, book more patients and make more money in your refractive surgery practice. More resources at TroyCole.com. </description>
    <copyright>© 2019 LogiCole Consulting, LLC</copyright>
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    <podcast:trailer pubdate="Wed, 06 Mar 2019 14:00:00 -0600" url="https://media.transistor.fm/e60c96c6/dd054bae.mp3" length="10874464" type="audio/mpeg">00 - The Intro Episode (What is the PGM Anyway?)</podcast:trailer>
    <language>en</language>
    <pubDate>Tue, 07 Apr 2026 10:12:18 -0500</pubDate>
    <lastBuildDate>Tue, 07 Apr 2026 10:13:12 -0500</lastBuildDate>
    <link>http://TroyCole.com</link>
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      <title>Practice Growth Machine Podcast</title>
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    <itunes:author>Troy Cole</itunes:author>
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    <itunes:summary>Snackable tips and tactics to attract more leads, book more patients and make more money in your refractive surgery practice. More resources at TroyCole.com. </itunes:summary>
    <itunes:subtitle>Snackable tips and tactics to attract more leads, book more patients and make more money in your refractive surgery practice.</itunes:subtitle>
    <itunes:keywords>LASIK marketing, Refractive marketing</itunes:keywords>
    <itunes:owner>
      <itunes:name>Troy Cole</itunes:name>
    </itunes:owner>
    <itunes:complete>No</itunes:complete>
    <itunes:explicit>No</itunes:explicit>
    <item>
      <title>18 - The Art of Attracting Attention in Marketing and Sales</title>
      <itunes:episode>18</itunes:episode>
      <podcast:episode>18</podcast:episode>
      <itunes:title>18 - The Art of Attracting Attention in Marketing and Sales</itunes:title>
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        <![CDATA[<p><strong>Show Notes:</strong></p><p><strong>Episode Summary:</strong></p><p>You've heard it before: "Human attention spans are shorter than a goldfish's." But if that's true, why is Netflix putting out 10-episode series with hour-long episodes instead of 3-minute shorts? In this episode, we break down the two ways to handle shrinking attention spans—and why one of them is completely wrong. Spoiler: the answer isn't to make everything shorter.</p><p><strong>In This Episode:</strong></p><ul><li>Why the "goldfish attention span" stat misses the point</li><li>The two ways people try to address shrinking attention spans (only one works)</li><li>Why Netflix bets on 10-hour series instead of short clips</li><li>The difference between attention span as a "hard limit" vs. something you can capture</li><li>How to use hooks, energy, and storytelling to keep people engaged</li><li>Why a 45-minute conference talk can fly by when it's interesting</li><li>The tactical approach: don't be boring</li></ul><p><strong>Key Takeaway:</strong></p><p>Attention is a scarce resource, but that doesn't mean you can't capture it. Stop shortening your content and start making it more interesting. Use hooks, unique angles, energy, and stories to hold attention—whether it's a self-test, a video, a sales message, or a 45-minute presentation.</p><p><strong>Real-World Example:</strong></p><p>Troy shares his experience speaking for 45 minutes at the Outliers Ophthalmology meeting—the longest slot of the program, first thing in the morning. Dozens of people told him it "flew by" because of the energy, stories, and structure. That's proof: it's not about length, it's about engagement.</p><p><strong>Resources Mentioned:</strong></p><ul><li>Outliers Ophthalmology conference</li></ul><p><strong>Connect with Troy:</strong></p><p>Want help making your marketing and messaging more engaging? Reach out and let's talk about how to capture attention in your practice.</p>]]>
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        <![CDATA[<p><strong>Show Notes:</strong></p><p><strong>Episode Summary:</strong></p><p>You've heard it before: "Human attention spans are shorter than a goldfish's." But if that's true, why is Netflix putting out 10-episode series with hour-long episodes instead of 3-minute shorts? In this episode, we break down the two ways to handle shrinking attention spans—and why one of them is completely wrong. Spoiler: the answer isn't to make everything shorter.</p><p><strong>In This Episode:</strong></p><ul><li>Why the "goldfish attention span" stat misses the point</li><li>The two ways people try to address shrinking attention spans (only one works)</li><li>Why Netflix bets on 10-hour series instead of short clips</li><li>The difference between attention span as a "hard limit" vs. something you can capture</li><li>How to use hooks, energy, and storytelling to keep people engaged</li><li>Why a 45-minute conference talk can fly by when it's interesting</li><li>The tactical approach: don't be boring</li></ul><p><strong>Key Takeaway:</strong></p><p>Attention is a scarce resource, but that doesn't mean you can't capture it. Stop shortening your content and start making it more interesting. Use hooks, unique angles, energy, and stories to hold attention—whether it's a self-test, a video, a sales message, or a 45-minute presentation.</p><p><strong>Real-World Example:</strong></p><p>Troy shares his experience speaking for 45 minutes at the Outliers Ophthalmology meeting—the longest slot of the program, first thing in the morning. Dozens of people told him it "flew by" because of the energy, stories, and structure. That's proof: it's not about length, it's about engagement.</p><p><strong>Resources Mentioned:</strong></p><ul><li>Outliers Ophthalmology conference</li></ul><p><strong>Connect with Troy:</strong></p><p>Want help making your marketing and messaging more engaging? Reach out and let's talk about how to capture attention in your practice.</p>]]>
      </content:encoded>
      <pubDate>Mon, 30 Mar 2026 12:10:21 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/3d86a38f/0c0121e4.mp3" length="7863601" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>490</itunes:duration>
      <itunes:summary>
        <![CDATA[<p><strong>Show Notes:</strong></p><p><strong>Episode Summary:</strong></p><p>You've heard it before: "Human attention spans are shorter than a goldfish's." But if that's true, why is Netflix putting out 10-episode series with hour-long episodes instead of 3-minute shorts? In this episode, we break down the two ways to handle shrinking attention spans—and why one of them is completely wrong. Spoiler: the answer isn't to make everything shorter.</p><p><strong>In This Episode:</strong></p><ul><li>Why the "goldfish attention span" stat misses the point</li><li>The two ways people try to address shrinking attention spans (only one works)</li><li>Why Netflix bets on 10-hour series instead of short clips</li><li>The difference between attention span as a "hard limit" vs. something you can capture</li><li>How to use hooks, energy, and storytelling to keep people engaged</li><li>Why a 45-minute conference talk can fly by when it's interesting</li><li>The tactical approach: don't be boring</li></ul><p><strong>Key Takeaway:</strong></p><p>Attention is a scarce resource, but that doesn't mean you can't capture it. Stop shortening your content and start making it more interesting. Use hooks, unique angles, energy, and stories to hold attention—whether it's a self-test, a video, a sales message, or a 45-minute presentation.</p><p><strong>Real-World Example:</strong></p><p>Troy shares his experience speaking for 45 minutes at the Outliers Ophthalmology meeting—the longest slot of the program, first thing in the morning. Dozens of people told him it "flew by" because of the energy, stories, and structure. That's proof: it's not about length, it's about engagement.</p><p><strong>Resources Mentioned:</strong></p><ul><li>Outliers Ophthalmology conference</li></ul><p><strong>Connect with Troy:</strong></p><p>Want help making your marketing and messaging more engaging? Reach out and let's talk about how to capture attention in your practice.</p>]]>
      </itunes:summary>
      <itunes:keywords>LASIK marketing, Refractive marketing</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
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    <item>
      <title>17 - Car Dealerships, Pool Builders and You: Solving the Universal "Follow-Up" Problem</title>
      <itunes:episode>17</itunes:episode>
      <podcast:episode>17</podcast:episode>
      <itunes:title>17 - Car Dealerships, Pool Builders and You: Solving the Universal "Follow-Up" Problem</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
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      <description>
        <![CDATA[<p>A conversation with my buddy who manages car dealerships revealed something interesting: his biggest sales challenge is the exact same one you're facing in your practice. His salespeople aren't following up with leads. Sound familiar? In this episode, we dive into why the follow-up problem is universal across industries, why it's costing you conversions, and four practical ways to fix it starting today.</p><p><strong>In This Episode:</strong></p><ul><li>Why generating leads is easy but connecting with them is hard</li><li>The universal follow-up challenge across industries (spoiler: you're not special)</li><li>How to get visibility on your team's follow-up process with CRM systems</li><li>The right way to automate follow-up without losing the personal touch</li><li>When to bring in external help for lead follow-up</li><li>How coaching and specific plays make follow-up easier for your team</li><li>Why prospects who reach out to you have already raised their hands for help</li></ul><p><strong>Key Takeaway:</strong></p><p>You're not bugging people when you follow up. They asked for your help. Your job is to be the last one standing for your patients and help them get the care they need.</p><p><strong>Resources Mentioned:</strong></p><ul><li>CRM recommendations (reach out to Troy)</li><li>External lead follow-up partners</li><li>E3 Conversion System coaching programs</li></ul><p><strong>Connect with Troy:</strong></p><p>Have questions about improving your follow-up process? Reach out and let's chat about what would work best for your practice.</p><p>Instagram: https://www.instagram.com/tcoletx <br>LinkedIn: https://www.linkedin.com/in/troy-cole-18ab515/<br>Facebook: https://www.facebook.com/tcoletx </p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>A conversation with my buddy who manages car dealerships revealed something interesting: his biggest sales challenge is the exact same one you're facing in your practice. His salespeople aren't following up with leads. Sound familiar? In this episode, we dive into why the follow-up problem is universal across industries, why it's costing you conversions, and four practical ways to fix it starting today.</p><p><strong>In This Episode:</strong></p><ul><li>Why generating leads is easy but connecting with them is hard</li><li>The universal follow-up challenge across industries (spoiler: you're not special)</li><li>How to get visibility on your team's follow-up process with CRM systems</li><li>The right way to automate follow-up without losing the personal touch</li><li>When to bring in external help for lead follow-up</li><li>How coaching and specific plays make follow-up easier for your team</li><li>Why prospects who reach out to you have already raised their hands for help</li></ul><p><strong>Key Takeaway:</strong></p><p>You're not bugging people when you follow up. They asked for your help. Your job is to be the last one standing for your patients and help them get the care they need.</p><p><strong>Resources Mentioned:</strong></p><ul><li>CRM recommendations (reach out to Troy)</li><li>External lead follow-up partners</li><li>E3 Conversion System coaching programs</li></ul><p><strong>Connect with Troy:</strong></p><p>Have questions about improving your follow-up process? Reach out and let's chat about what would work best for your practice.</p><p>Instagram: https://www.instagram.com/tcoletx <br>LinkedIn: https://www.linkedin.com/in/troy-cole-18ab515/<br>Facebook: https://www.facebook.com/tcoletx </p>]]>
      </content:encoded>
      <pubDate>Wed, 11 Mar 2026 13:01:10 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/aaaa4e89/ee4b7e4a.mp3" length="9400411" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>586</itunes:duration>
      <itunes:summary>
        <![CDATA[<p>A conversation with my buddy who manages car dealerships revealed something interesting: his biggest sales challenge is the exact same one you're facing in your practice. His salespeople aren't following up with leads. Sound familiar? In this episode, we dive into why the follow-up problem is universal across industries, why it's costing you conversions, and four practical ways to fix it starting today.</p><p><strong>In This Episode:</strong></p><ul><li>Why generating leads is easy but connecting with them is hard</li><li>The universal follow-up challenge across industries (spoiler: you're not special)</li><li>How to get visibility on your team's follow-up process with CRM systems</li><li>The right way to automate follow-up without losing the personal touch</li><li>When to bring in external help for lead follow-up</li><li>How coaching and specific plays make follow-up easier for your team</li><li>Why prospects who reach out to you have already raised their hands for help</li></ul><p><strong>Key Takeaway:</strong></p><p>You're not bugging people when you follow up. They asked for your help. Your job is to be the last one standing for your patients and help them get the care they need.</p><p><strong>Resources Mentioned:</strong></p><ul><li>CRM recommendations (reach out to Troy)</li><li>External lead follow-up partners</li><li>E3 Conversion System coaching programs</li></ul><p><strong>Connect with Troy:</strong></p><p>Have questions about improving your follow-up process? Reach out and let's chat about what would work best for your practice.</p><p>Instagram: https://www.instagram.com/tcoletx <br>LinkedIn: https://www.linkedin.com/in/troy-cole-18ab515/<br>Facebook: https://www.facebook.com/tcoletx </p>]]>
      </itunes:summary>
      <itunes:keywords>LASIK marketing, Refractive marketing</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>16 - 5 Ways to Book More Online Leads Using the "Instant Recon" Method</title>
      <itunes:episode>16</itunes:episode>
      <podcast:episode>16</podcast:episode>
      <itunes:title>16 - 5 Ways to Book More Online Leads Using the "Instant Recon" Method</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
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      <link>https://share.transistor.fm/s/a4449275</link>
      <description>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </content:encoded>
      <pubDate>Fri, 25 Oct 2019 16:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/a4449275/e1102bf5.mp3" length="8986821" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>447</itunes:duration>
      <itunes:summary>Did you know the online leads your practice receives actually come along with additional, valuable info you can use to convert more of your leads into consults?

We call this extra info "Instant Recon," and in today's episode, we go over 5 types of Instant Recon you can start using today to connect with - and book - more of your online leads.</itunes:summary>
      <itunes:subtitle>Did you know the online leads your practice receives actually come along with additional, valuable info you can use to convert more of your leads into consults?

We call this extra info "Instant Recon," and in today's episode, we go over 5 types of Inst</itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing, LASIK Marketing, Refractive Marketing, Plastic Surgery Marketing, Dental Marketing, LASIK Sales, Refractive Sales</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>15 - The 2 Biggest Problems with Price Shoppers</title>
      <itunes:episode>15</itunes:episode>
      <podcast:episode>15</podcast:episode>
      <itunes:title>15 - The 2 Biggest Problems with Price Shoppers</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
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      <link>https://share.transistor.fm/s/7be53bbf</link>
      <description>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </content:encoded>
      <pubDate>Sun, 29 Sep 2019 16:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/7be53bbf/e201561e.mp3" length="10659263" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>664</itunes:duration>
      <itunes:summary>"Do you guys do $250 LASIK?" Price shoppers abound when competitors market based on price. In this "In the Wild" episode, we cover the 2 biggest problems with price shoppers (both related to a lack of education) and what you can do to transform price shoppers into patients of your premium services.</itunes:summary>
      <itunes:subtitle>"Do you guys do $250 LASIK?" Price shoppers abound when competitors market based on price. In this "In the Wild" episode, we cover the 2 biggest problems with price shoppers (both related to a lack of education) and what you can do to transform price shop</itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing, sales training, medical sales</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>14 - 3 Habits to Connect with More Internet Leads</title>
      <itunes:episode>14</itunes:episode>
      <podcast:episode>14</podcast:episode>
      <itunes:title>14 - 3 Habits to Connect with More Internet Leads</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">b6d6a8f6-e9a0-4052-a7e8-ba0eec37ec39</guid>
      <link>https://share.transistor.fm/s/f4389656</link>
      <description>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </content:encoded>
      <pubDate>Fri, 20 Sep 2019 16:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/f4389656/a29f9598.mp3" length="8628597" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>537</itunes:duration>
      <itunes:summary>In today's "In the Wild" Episode (out on a walk immediately following a client call), I share the "3 Ps" - 3 simple habits that will help you turn more of your online leads into consults.</itunes:summary>
      <itunes:subtitle>In today's "In the Wild" Episode (out on a walk immediately following a client call), I share the "3 Ps" - 3 simple habits that will help you turn more of your online leads into consults.</itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing, LASIK Marketing, Refractive Marketing, Phone Sales</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>13 - The Truth About Medical SEO with Jordan Fowler</title>
      <itunes:episode>13</itunes:episode>
      <podcast:episode>13</podcast:episode>
      <itunes:title>13 - The Truth About Medical SEO with Jordan Fowler</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">7f680094-6449-4791-9a95-137604dfb51d</guid>
      <link>https://share.transistor.fm/s/91252725</link>
      <description>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </content:encoded>
      <pubDate>Tue, 27 Aug 2019 11:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/91252725/c1be5105.mp3" length="54320588" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>2262</itunes:duration>
      <itunes:summary>In my experience, it can be difficult if not downright impossible to get straight answers from most SEO companies. That’s why on today’s show, I invited my friend and SEO aficionado Jordan Fowler from Moon and Owl Marketing to give me the scoop on medical SEO, including:

 - What’s working in Local SEO right now
 - How Google treats medical sites and what we need to know about it (they treat your medical site differently than say, your local plumber)
 - What questions to ask an SEO to make sure they know their stuff
 - The easiest way to keep tabs on your SEO performance in just a few minutes per month
 - Common myths about how to measure the success of SEO
 - And more…

Get Jordan’s free training video (he created this just for our listeners) at https://moonandowl.com/pgm</itunes:summary>
      <itunes:subtitle>In my experience, it can be difficult if not downright impossible to get straight answers from most SEO companies. That’s why on today’s show, I invited my friend and SEO aficionado Jordan Fowler from Moon and Owl Marketing to give me the scoop on medical</itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing, SEO, LASIK SEO, Search Engine Optimization</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>12 - Don't Forget to *Ask* (A Costly Conversion Mistake)</title>
      <itunes:episode>12</itunes:episode>
      <podcast:episode>12</podcast:episode>
      <itunes:title>12 - Don't Forget to *Ask* (A Costly Conversion Mistake)</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">a5b9dd94-0fd8-4450-9d45-4b305f88ba2e</guid>
      <link>https://share.transistor.fm/s/be8ca644</link>
      <description>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </content:encoded>
      <pubDate>Tue, 20 Aug 2019 16:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/be8ca644/1fbad914.mp3" length="9192025" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>458</itunes:duration>
      <itunes:summary>"Ask and ye shall receive." "If you don’t ask, the answer is always no."

These are sayings you've heard throughout your whole life. And guess what? They totally apply to your practice and your patients. 

So many practices leave money on the table simply by not *asking* a few basic questions to their patients.

So let’s talk about the "Big 3 Asks" in your practice, the big levers to get more patients on your books. If you're not doing these, you aren't capitalizing on the amazing brand you've built and the incredible results you give your patients. </itunes:summary>
      <itunes:subtitle>"Ask and ye shall receive." "If you don’t ask, the answer is always no."

These are sayings you've heard throughout your whole life. And guess what? They totally apply to your practice and your patients. 

So many practices leave money on the table si</itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing,</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>11 - You Are Morally Obligated to S-E-L-L Your Services</title>
      <itunes:episode>11</itunes:episode>
      <podcast:episode>11</podcast:episode>
      <itunes:title>11 - You Are Morally Obligated to S-E-L-L Your Services</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">737b986e-53c6-4049-a8fd-505eb4600c22</guid>
      <link>https://share.transistor.fm/s/34b45349</link>
      <description>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </content:encoded>
      <pubDate>Wed, 14 Aug 2019 16:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/34b45349/d808afa4.mp3" length="8701822" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>433</itunes:duration>
      <itunes:summary>We're talking about a dirty 4-letter word on today's show. Or at least... a word that a lot of people *think* is dirty.

That word - S-E-L-L - Sell.

A lot of folks, particularly in Medicine, find the idea of selling offensive. Of course, you should get money for what you do, but when I talk about selling, I mean as it relates to being a salesperson.
 
Should you be selling your services? Should the idea of selling even be part of the conversation in your practice? Let's discuss!</itunes:summary>
      <itunes:subtitle>We're talking about a dirty 4-letter word on today's show. Or at least... a word that a lot of people *think* is dirty.

That word - S-E-L-L - Sell.

A lot of folks, particularly in Medicine, find the idea of selling offensive. Of course, you should g</itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing, </itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>10 - Gain Your Unfair Advantage with "Post-Acquisition Marketing"</title>
      <itunes:episode>10</itunes:episode>
      <podcast:episode>10</podcast:episode>
      <itunes:title>10 - Gain Your Unfair Advantage with "Post-Acquisition Marketing"</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">c1a3d97d-fe4d-46df-b524-69c771cf462e</guid>
      <link>https://share.transistor.fm/s/40d43147</link>
      <description>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </content:encoded>
      <pubDate>Thu, 25 Jul 2019 23:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/40d43147/3d94550d.mp3" length="10446341" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>520</itunes:duration>
      <itunes:summary>If "friends and family" is your most valuable referral source, we should be asking "How can I get more of those?!" Today we talk about why and how to get more friends and family referrals through a process called "Post-Acquisition Marketing."</itunes:summary>
      <itunes:subtitle>If "friends and family" is your most valuable referral source, we should be asking "How can I get more of those?!" Today we talk about why and how to get more friends and family referrals through a process called "Post-Acquisition Marketing."</itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>09 -  Do These 5 Unscalable Things to Earn Patients for Life</title>
      <itunes:episode>9</itunes:episode>
      <podcast:episode>9</podcast:episode>
      <itunes:title>09 -  Do These 5 Unscalable Things to Earn Patients for Life</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">5def9477-804a-4cba-842e-3024305470a5</guid>
      <link>https://share.transistor.fm/s/030dcb86</link>
      <description>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>For free tools, scripts and more to grow your practice, head over to <a href="https://troycole.com/resources/">https://troycole.com/resources/</a> or simply click the Free Resources tab on the home page.</p>]]>
      </content:encoded>
      <pubDate>Fri, 12 Jul 2019 16:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/030dcb86/22faf99a.mp3" length="11311972" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:image href="https://img.transistorcdn.com/3Wp1CYoyJiN6fMS1_8SsaP5pOGAbUCh0KNUMWNtcf-w/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iNTk0/MDhhYzdjNjM5NTY1/ZWE4NGU0NWU5NDgw/OTFiZC5qcGc.jpg"/>
      <itunes:duration>470</itunes:duration>
      <itunes:summary>We tend to want to be as efficient as possible in our businesses. But sometimes, it helps to be *inefficient* and do the unscalable things that turn prospects into patients, and patients into evangelists for your practice.</itunes:summary>
      <itunes:subtitle>We tend to want to be as efficient as possible in our businesses. But sometimes, it helps to be *inefficient* and do the unscalable things that turn prospects into patients, and patients into evangelists for your practice.</itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>08 - Information is Not Enough. Your Patients Need *This*</title>
      <itunes:episode>8</itunes:episode>
      <podcast:episode>8</podcast:episode>
      <itunes:title>08 - Information is Not Enough. Your Patients Need *This*</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
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      <link>https://share.transistor.fm/s/2cee7159</link>
      <description>
        <![CDATA[<p>To dig deeper into the ways you can use persuasion to grow your practice, head over to TroyCole.com and check out the Free Resources tab on the home page.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>To dig deeper into the ways you can use persuasion to grow your practice, head over to TroyCole.com and check out the Free Resources tab on the home page.</p>]]>
      </content:encoded>
      <pubDate>Fri, 21 Jun 2019 17:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/2cee7159/7428d2f5.mp3" length="18007481" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>561</itunes:duration>
      <itunes:summary>We think if we give our patients enough information, they will make a good decision. But information is only half the battle. Today, we talk about the other 50% of the equation, to make your practice stand out as the Obvious Choice.</itunes:summary>
      <itunes:subtitle>We think if we give our patients enough information, they will make a good decision. But information is only half the battle. Today, we talk about the other 50% of the equation, to make your practice stand out as the Obvious Choice.</itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>07 - Energy: One of the Most Powerful Persuasion Tools on the Planet</title>
      <itunes:episode>7</itunes:episode>
      <podcast:episode>7</podcast:episode>
      <itunes:title>07 - Energy: One of the Most Powerful Persuasion Tools on the Planet</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">6d21967d-ab4b-45d2-8299-d610ff04b402</guid>
      <link>https://share.transistor.fm/s/d145502b</link>
      <description>
        <![CDATA[<p>To dig deeper into the ways you can use persuasion to grow your practice, head over to TroyCole.com and check out the Free Resources tab on the home page.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>To dig deeper into the ways you can use persuasion to grow your practice, head over to TroyCole.com and check out the Free Resources tab on the home page.</p>]]>
      </content:encoded>
      <pubDate>Mon, 10 Jun 2019 14:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/d145502b/11eda307.mp3" length="14107970" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>439</itunes:duration>
      <itunes:summary>It's easy to focus on scripts and word tracks, but your *energy and excitement* are even more powerful persuasion tools to help you book consults and surgeries. In this episode, we talk about why and where to amp up the energy in your practice. </itunes:summary>
      <itunes:subtitle>It's easy to focus on scripts and word tracks, but your *energy and excitement* are even more powerful persuasion tools to help you book consults and surgeries. In this episode, we talk about why and where to amp up the energy in your practice. </itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing, Sales Training, Persuasion Tips</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>06 - Avoid the "Right Answer Trap" on the Phone</title>
      <itunes:episode>6</itunes:episode>
      <podcast:episode>6</podcast:episode>
      <itunes:title>06 - Avoid the "Right Answer Trap" on the Phone</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
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      <link>https://share.transistor.fm/s/e0b09334</link>
      <description>
        <![CDATA[<p>Get in touch at <a href="mailto:podcast@troycole.com">podcast@troycole.com</a>.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>Get in touch at <a href="mailto:podcast@troycole.com">podcast@troycole.com</a>.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </content:encoded>
      <pubDate>Fri, 31 May 2019 17:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/e0b09334/3c269c6a.mp3" length="12395751" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>386</itunes:duration>
      <itunes:summary>"The Right Answer Trap" is an easy yet costly mistake to make on the phone. In this episode, I explain what it is, and what to do instead.</itunes:summary>
      <itunes:subtitle>"The Right Answer Trap" is an easy yet costly mistake to make on the phone. In this episode, I explain what it is, and what to do instead.</itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing, Plastic Surgery Marketing, Phone Sales</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>05 - How Fast to Follow-Up? If You're Not First, You're last</title>
      <itunes:episode>5</itunes:episode>
      <podcast:episode>5</podcast:episode>
      <itunes:title>05 - How Fast to Follow-Up? If You're Not First, You're last</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">00694baa-94be-4c8c-92de-54cb29e465f4</guid>
      <link>https://share.transistor.fm/s/66a38400</link>
      <description>
        <![CDATA[<p>Get in touch at <a href="mailto:podcast@troycole.com">podcast@troycole.com</a>.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>Get in touch at <a href="mailto:podcast@troycole.com">podcast@troycole.com</a>.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </content:encoded>
      <pubDate>Fri, 03 May 2019 17:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/66a38400/d675c399.mp3" length="17056944" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>532</itunes:duration>
      <itunes:summary>When following up with your leads, the sooner the better, right? But do *minutes* really make a notable difference in your conversions? You might be surprised what the data shows...</itunes:summary>
      <itunes:subtitle>When following up with your leads, the sooner the better, right? But do *minutes* really make a notable difference in your conversions? You might be surprised what the data shows...</itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>04 - How to Follow-Up Without Pestering Your Prospects</title>
      <itunes:episode>4</itunes:episode>
      <podcast:episode>4</podcast:episode>
      <itunes:title>04 - How to Follow-Up Without Pestering Your Prospects</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">344a3a91-b184-4e3d-98ae-674590f8c70b</guid>
      <link>https://share.transistor.fm/s/eb296c6c</link>
      <description>
        <![CDATA[<p>Get in touch at <a href="mailto:podcast@troycole.com">podcast@troycole.com</a>.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>Get in touch at <a href="mailto:podcast@troycole.com">podcast@troycole.com</a>.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </content:encoded>
      <pubDate>Fri, 03 May 2019 16:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/eb296c6c/21bf63a8.mp3" length="14820165" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>462</itunes:duration>
      <itunes:summary>In episode 3, we discussed the importance of following up 7+ times with your leads if you want the best chance of connecting with them. In this episode, we talk about how to do that without sounding boring or feeling like you're pestering your prospects. </itunes:summary>
      <itunes:subtitle>In episode 3, we discussed the importance of following up 7+ times with your leads if you want the best chance of connecting with them. In this episode, we talk about how to do that without sounding boring or feeling like you're pestering your prospects. </itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>03 - Follow-Ups: Will You Be the Last Practice Standing?</title>
      <itunes:episode>3</itunes:episode>
      <podcast:episode>3</podcast:episode>
      <itunes:title>03 - Follow-Ups: Will You Be the Last Practice Standing?</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">00b4c93f-bf0c-46ce-af97-8a0f0de7565e</guid>
      <link>https://share.transistor.fm/s/bf909026</link>
      <description>
        <![CDATA[<p>Get in touch at <a href="mailto:podcast@troycole.com">podcast@troycole.com</a>.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>Get in touch at <a href="mailto:podcast@troycole.com">podcast@troycole.com</a>.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </content:encoded>
      <pubDate>Tue, 09 Apr 2019 06:00:00 -0500</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/bf909026/a3788ec1.mp3" length="15106761" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>471</itunes:duration>
      <itunes:summary>How many times should you follow-up with the leads you pay good money to generate for your practice? Thanks to a Harvard Business Review study of more than 100,000 calls, we have your answer.</itunes:summary>
      <itunes:subtitle>How many times should you follow-up with the leads you pay good money to generate for your practice? Thanks to a Harvard Business Review study of more than 100,000 calls, we have your answer.</itunes:subtitle>
      <itunes:keywords>LASIK marketing, Refractive marketing, LASIK Marketing, Refractive Marketing, Sales</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>02 - Why "Spam Calls" Are Your Problem</title>
      <itunes:episode>2</itunes:episode>
      <podcast:episode>2</podcast:episode>
      <itunes:title>02 - Why "Spam Calls" Are Your Problem</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">30e40da9-ace5-4e87-9205-4ef6b4cf041d</guid>
      <link>https://share.transistor.fm/s/208837b7</link>
      <description>
        <![CDATA[<p>Get in touch at podcast@troycole.com.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>Get in touch at podcast@troycole.com.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </content:encoded>
      <pubDate>Wed, 06 Mar 2019 16:00:00 -0600</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/208837b7/8c603ef4.mp3" length="8972252" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>279</itunes:duration>
      <itunes:summary>My phone blows up with spam phone calls multiple times per day. (Literally twice while recording and prepping this episode.) I'm not the only one. This is an epidemic across the country. And it's changing people's behavior in a way for which you need to accommodate (even though you aren't the one spamming folks). In today's episode, I tell you what to do.</itunes:summary>
      <itunes:subtitle>My phone blows up with spam phone calls multiple times per day. (Literally twice while recording and prepping this episode.) I'm not the only one. This is an epidemic across the country. And it's changing people's behavior in a way for which you need to a</itunes:subtitle>
      <itunes:keywords>LASIK marketing, refractive marketing</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>01 - This Piece of Tech is Killing Your Conversions</title>
      <itunes:episode>1</itunes:episode>
      <podcast:episode>1</podcast:episode>
      <itunes:title>01 - This Piece of Tech is Killing Your Conversions</itunes:title>
      <itunes:episodeType>full</itunes:episodeType>
      <guid isPermaLink="false">e26c6fed-2541-4d8f-a9e7-e5669e6d976e</guid>
      <link>https://share.transistor.fm/s/c9b9e505</link>
      <description>
        <![CDATA[<p>Get in touch at podcast@troycole.com.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>Get in touch at podcast@troycole.com.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </content:encoded>
      <pubDate>Wed, 06 Mar 2019 15:00:00 -0600</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/c9b9e505/6e274745.mp3" length="12681875" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>395</itunes:duration>
      <itunes:summary>This one little aspect of your phone system is one of the biggest sources of lost revenue in practices across the country. And it's not immediately obvious that there might be a problem with yours. After this show, your next steps will be crystal clear.</itunes:summary>
      <itunes:subtitle>This one little aspect of your phone system is one of the biggest sources of lost revenue in practices across the country. And it's not immediately obvious that there might be a problem with yours. After this show, your next steps will be crystal clear.</itunes:subtitle>
      <itunes:keywords>LASIK Marketing, Refractive Marketing</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
    </item>
    <item>
      <title>00 - The Intro Episode (What is the PGM Anyway?)</title>
      <itunes:title>00 - The Intro Episode (What is the PGM Anyway?)</itunes:title>
      <itunes:episodeType>trailer</itunes:episodeType>
      <guid isPermaLink="false">6cef287b-0f6e-4aec-a703-cb86dc095554</guid>
      <link>https://share.transistor.fm/s/e60c96c6</link>
      <description>
        <![CDATA[<p>Get in touch at podcast@troycole.com.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </description>
      <content:encoded>
        <![CDATA[<p>Get in touch at podcast@troycole.com.</p><p>Visit TroyCole.com now for more essays, more episodes, and more refractive marketing goodness.</p>]]>
      </content:encoded>
      <pubDate>Wed, 06 Mar 2019 14:00:00 -0600</pubDate>
      <author>Troy Cole</author>
      <enclosure url="https://media.transistor.fm/e60c96c6/dd054bae.mp3" length="10874464" type="audio/mpeg"/>
      <itunes:author>Troy Cole</itunes:author>
      <itunes:duration>338</itunes:duration>
      <itunes:summary>In this intro episode, we talk about what the Practice Growth Machine is, why we're doing a podcast, and the easiest way to communicate to me that you think I'm full of garbage. </itunes:summary>
      <itunes:subtitle>In this intro episode, we talk about what the Practice Growth Machine is, why we're doing a podcast, and the easiest way to communicate to me that you think I'm full of garbage. </itunes:subtitle>
      <itunes:keywords>Lasik Marketing</itunes:keywords>
      <itunes:explicit>No</itunes:explicit>
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