Podcrafts Podcast Transistor (https://transistor.fm) https://feeds.transistor.fm/podcrafts-podcast Real Insights. No Fluff. This is not a get-rich-quick podcast. If you’re looking for overnight success or easy money, you won’t find it here. But if you're serious about growth, ready to put in the work, and want strategies that actually move the needle—you’re in the right place. Hosted by Ali Özbay, founder of Podcrafts, this podcast dives deep into the minds of industry leaders and experts—people who’ve been in the trenches, learned the hard lessons, and know what truly works. No fluff, no theory—just real insights from professionals who’ve walked the walk. Whether you're an entrepreneur, a marketer, or a business leader, Podcrafts Podcast gives you practical advice and fresh perspectives to help you stay ahead. Prepare to change the way you think about success. https://podcrafts.io Podcrafts d0dbfec2-78a0-50a3-8d85-9dd9fb3992cf yes en Tue, 21 Jul 2026 00:56:25 +0300 Tue, 21 Jul 2026 00:57:11 +0300 https://podcrafts.io https://img.transistorcdn.com/Vlyg_vgRlWhejFLkIaS5aqhZ5ddLk08PNCGCMCW3kWE/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zMWYz/NGU3OTFlNjY3MjIy/MjA1M2ExMzRlZGRl/YjYzZS5wbmc.jpg Podcrafts Podcast https://podcrafts.io episodic Podcrafts Network Real Insights. No Fluff. This is not a get-rich-quick podcast. If you’re looking for overnight success or easy money, you won’t find it here. But if you're serious about growth, ready to put in the work, and want strategies that actually move the needle—you’re in the right place. Hosted by Ali Özbay, founder of Podcrafts, this podcast dives deep into the minds of industry leaders and experts—people who’ve been in the trenches, learned the hard lessons, and know what truly works. No fluff, no theory—just real insights from professionals who’ve walked the walk. Whether you're an entrepreneur, a marketer, or a business leader, Podcrafts Podcast gives you practical advice and fresh perspectives to help you stay ahead. Prepare to change the way you think about success. https://podcrafts.io Real Insights. Ali Ozbay ali@podcrafts.io No No #3: The Retention Effect / Repeat Clients Spend 67% More 3 3 #3: The Retention Effect / Repeat Clients Spend 67% More full 9768abb2-0a7a-4f9e-9719-210b3b58b9e0 https://share.transistor.fm/s/827be045 Great service alone doesn't keep clients — support does. In this episode, we break down the difference between customer support and customer success, why retention beats acquisition every time, and how being fast and available became the backbone of how we've kept clients for years.

In this episode:

  • Customer support vs. customer success: where's the line, and does it matter?
  • Why speed and availability are the most crucial parts of support ("people do not like to wait")
  • The client who left for a competitor and came back, and the lesson in it
  • Why retained clients grow with you: predictable income, safety, and compounding relationships
  • How company culture shapes the way your whole team communicates with clients
  • A hotel stay that turned a first-time guest into a loyal customer
  • Why long, formal emails are killing your client relationships (write shorter!)

Stats we mention:

  • Repeat customers spend 67% more than new customers (Bain & Company)
  • 67% of customers have ended a relationship with a company due to poor support (Zendesk)
  • Companies that excel at customer service see up to an 85% increase in retention

Mentioned in this episode:

  • The Loyalty Effect by Frederick Reichheld
  • Who Not How by Dan Sullivan & Dr. Benjamin Hardy

Learn more about what we do at podcrafts.io
Follow us on IG: @podcraftspartners and Linkedin 

]]> Great service alone doesn't keep clients — support does. In this episode, we break down the difference between customer support and customer success, why retention beats acquisition every time, and how being fast and available became the backbone of how we've kept clients for years.

In this episode:

  • Customer support vs. customer success: where's the line, and does it matter?
  • Why speed and availability are the most crucial parts of support ("people do not like to wait")
  • The client who left for a competitor and came back, and the lesson in it
  • Why retained clients grow with you: predictable income, safety, and compounding relationships
  • How company culture shapes the way your whole team communicates with clients
  • A hotel stay that turned a first-time guest into a loyal customer
  • Why long, formal emails are killing your client relationships (write shorter!)

Stats we mention:

  • Repeat customers spend 67% more than new customers (Bain & Company)
  • 67% of customers have ended a relationship with a company due to poor support (Zendesk)
  • Companies that excel at customer service see up to an 85% increase in retention

Mentioned in this episode:

  • The Loyalty Effect by Frederick Reichheld
  • Who Not How by Dan Sullivan & Dr. Benjamin Hardy

Learn more about what we do at podcrafts.io
Follow us on IG: @podcraftspartners and Linkedin 

]]> Tue, 21 Jul 2026 00:56:23 +0300 Podcrafts Network Podcrafts Network 1109 Great service alone doesn't keep clients — support does. In this episode, we break down the difference between customer support and customer success, why retention beats acquisition every time, and how being fast and available became the backbone of how we've kept clients for years.

In this episode:

  • Customer support vs. customer success: where's the line, and does it matter?
  • Why speed and availability are the most crucial parts of support ("people do not like to wait")
  • The client who left for a competitor and came back, and the lesson in it
  • Why retained clients grow with you: predictable income, safety, and compounding relationships
  • How company culture shapes the way your whole team communicates with clients
  • A hotel stay that turned a first-time guest into a loyal customer
  • Why long, formal emails are killing your client relationships (write shorter!)

Stats we mention:

  • Repeat customers spend 67% more than new customers (Bain & Company)
  • 67% of customers have ended a relationship with a company due to poor support (Zendesk)
  • Companies that excel at customer service see up to an 85% increase in retention

Mentioned in this episode:

  • The Loyalty Effect by Frederick Reichheld
  • Who Not How by Dan Sullivan & Dr. Benjamin Hardy

Learn more about what we do at podcrafts.io
Follow us on IG: @podcraftspartners and Linkedin 

]]> No #2: Podcasting in 2025: The Truth About Audio's Future 2 2 #2: Podcasting in 2025: The Truth About Audio's Future full 3e2892a0-f63b-428c-840f-172af0192eae https://share.transistor.fm/s/c70f08c8 Episode Summary:
In this episode of Podcrafts Podcast, Ali Özbay is joined by his partner and expert podcast producer, Efe Dinler, to tackle the hot topic: Are audio podcasts dying? Together, they explore the evolution of podcasting, the rise of video content, and why audio remains a powerful and accessible medium. From industry trends to listener habits, this conversation dives deep into the facts, dispelling myths and offering insights into the future of podcasting.

What You'll Learn in This Episode:

  • Whether audio podcasts are really on the decline or evolving.
  • The impact of new technologies that have revolutionized podcast production.
  • How consumption habits differ between audio and video platforms.
  • Key statistics on podcast listenership and market potential in 2024.
  • Why podcasting remains an effective medium for both content creators and advertisers.

Resources Mentioned:

  • Riverside.fm, Zoom, and other podcast recording tools.
  • Data insights from the U.S. podcast market in 2024.

Connect With Us:
📩 Have questions? Reach out on LinkedIn.
🌐 Visit our website at podcrafts.io for more resources and insights.

]]> Episode Summary:
In this episode of Podcrafts Podcast, Ali Özbay is joined by his partner and expert podcast producer, Efe Dinler, to tackle the hot topic: Are audio podcasts dying? Together, they explore the evolution of podcasting, the rise of video content, and why audio remains a powerful and accessible medium. From industry trends to listener habits, this conversation dives deep into the facts, dispelling myths and offering insights into the future of podcasting.

What You'll Learn in This Episode:

  • Whether audio podcasts are really on the decline or evolving.
  • The impact of new technologies that have revolutionized podcast production.
  • How consumption habits differ between audio and video platforms.
  • Key statistics on podcast listenership and market potential in 2024.
  • Why podcasting remains an effective medium for both content creators and advertisers.

Resources Mentioned:

  • Riverside.fm, Zoom, and other podcast recording tools.
  • Data insights from the U.S. podcast market in 2024.

Connect With Us:
📩 Have questions? Reach out on LinkedIn.
🌐 Visit our website at podcrafts.io for more resources and insights.

]]> Thu, 23 Jan 2025 16:58:50 +0300 Podcrafts Network Podcrafts Network 905 Episode Summary:
In this episode of Podcrafts Podcast, Ali Özbay is joined by his partner and expert podcast producer, Efe Dinler, to tackle the hot topic: Are audio podcasts dying? Together, they explore the evolution of podcasting, the rise of video content, and why audio remains a powerful and accessible medium. From industry trends to listener habits, this conversation dives deep into the facts, dispelling myths and offering insights into the future of podcasting.

What You'll Learn in This Episode:

  • Whether audio podcasts are really on the decline or evolving.
  • The impact of new technologies that have revolutionized podcast production.
  • How consumption habits differ between audio and video platforms.
  • Key statistics on podcast listenership and market potential in 2024.
  • Why podcasting remains an effective medium for both content creators and advertisers.

Resources Mentioned:

  • Riverside.fm, Zoom, and other podcast recording tools.
  • Data insights from the U.S. podcast market in 2024.

Connect With Us:
📩 Have questions? Reach out on LinkedIn.
🌐 Visit our website at podcrafts.io for more resources and insights.

]]> No #1: How it all starts and becomes sustainable 1 1 #1: How it all starts and becomes sustainable full f5fce4d9-c73a-49fc-bc7e-c83fbbe41bb4 https://share.transistor.fm/s/e6ef9588 In this episode, I talk about our vision.

https://podcrafts.io

Music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/jeff-kaale/interstellar
License code: X53ODCTTVTKHOJJV

]]> In this episode, I talk about our vision.

https://podcrafts.io

Music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/jeff-kaale/interstellar
License code: X53ODCTTVTKHOJJV

]]> Sat, 09 Sep 2023 09:09:21 +0300 Podcrafts Network Podcrafts Network 109 In this episode, I talk about our vision.

https://podcrafts.io

Music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/jeff-kaale/interstellar
License code: X53ODCTTVTKHOJJV

]]> No