From McGlinchey’s famous “Ministry of Fun” to its nationwide “Snack Bracket,” Jessica shares how intentional culture-building drives engagement and inclusion across the firm's 18 offices. She also discusses her path from a chance babysitting gig to a leadership role at one of the country’s top firms, her game-changing ideas for legal support structure, her work with her beloved Jacksonville ALA chapter, and why her leadership philosophy starts with people, purpose, and play.

Expect laughter, football banter, and some truth bombs about the future of law firm management. Tune in for practical takeaways, inspiring stories, and insights that will leave you rethinking how law firms can work, grow, and thrive.

In this episode of The Mostly Legal Podcast, Amanda Koplos and Rob Joyner sit down with Paul Unger, founding partner of Affinity Consulting Group and author of “Tame the Digital Chaos: Distraction, Time, Task & Email Management in an Age of Information Overload."

Paul shares how lawyers can reclaim focus, improve productivity, and bring calm back to their workdays. From AI tools like Microsoft Copilot to practical strategies for email management, time blocking, and centralizing firms’ data, Paul offers real-world advice for law firms drowning in digital clutter.

You’ll also hear his personal insights on ADHD, self-care, and why he thinks time management is really about managing energy and living a healthier, happier life.

Topics Covered:

• The evolution from analog lawyering to digital overload
• How to build your firm’s “digital house”
• AI’s role in productivity (and where lawyers get it wrong)
• Why multitasking is a myth
• Paul’s favorite tools and time management secrets

Tune in for a mix of humor, honesty, and practical advice you can use today!

William shares his unconventional journey, from being a high school and college dropout, a young father facing eviction, and coping with personal tragedy, to rising to the C-suite of one of the world’s largest law firms. He explains how resilience, mentorship, and relentless focus on improvement propelled him forward.

The discussion covers William’s approach to leadership as an introvert, the importance of professionalizing law firm operations, and his creative strategies for finding and developing talent. He also shares candid thoughts on AI in law firms, how technology will reshape the industry, and why leaders need to create space for every personality type to thrive.

Along the way, you’ll hear stories that are both entertaining and insightful, including a surprise encounter with Brooke Shields and how William once applied Lean Six Sigma principles to shorten a church service.

This episode is a must-listen for anyone interested in leadership, resilience, and the business side of law firms.

• How law firms can dip their toes into AI without getting overwhelmed
• Why training programs need to evolve into workshops and communities
• The role of AI tools like Copilot, ChatGPT, Claude, and Gemini in everyday legal work
• Why women in AI and cybersecurity need more support and visibility

It’s part tech talk, part career journey, and all-around inspiring. Whether you’re an attorney, a law firm administrator, or just curious about AI’s role in legal, this episode is packed with insights (and a few laughs along the way).

Remember to subscribe to The Mostly Legal Podcast for more conversations at the intersection of law, business, and technology!

In this lively conversation, Tirek Gayle shares how a coach’s mindset powers law-firm leadership—from building a true people-first culture to competing with big-firm brands in the heart of New York. We cover recruiting and retention, in-office vs. hybrid, mental health, white-glove client service (without $2k/hour rates), and how ALA NYC is evolving with new ideas and regional collaboration. 

What you’ll hear: 
- The backboard-smashing story—and what it teaches about breaking barriers 
- Coaching attorneys (and everyone else) with honesty, transparency, and readiness 
- Competing in NYC: boutique service, quality of life, and smarter pricing 
- PTO, flexibility, and empathy that’s actually lived, not laminated 
- ALA NYC’s plans, charity work, and Tirek’s “Let’s go” leadership mantra 

If you’re a managing partner, legal admin, or ops pro, this one’s full of practical energy. Subscribe for more insights each week!

John brings his signature mix of candor and humor as he shares:

• Why he embraces the term "non-lawyer" 
• How a fully transparent, formulaic compensation model drives growth and accountability at his firm
• His bold take on the role of CEOs and business leaders in law
• The powerful story behind the #LovedJenny movement and his fight to expand mental health support for all legal professionals

Whether you're a legal administrator, law firm leader, or passionate advocate for change in the profession, this episode will leave you inspired, informed, and maybe even a little fired up. Don’t miss it!

From translating accounting jargon into plain English to explaining why you probably shouldn’t rely on the legal drama, Suits, for legal business advice, Terrell shares real-world insights for law firm leaders, administrators, and accountants who want to get smart about their numbers. Plus, we talk trust accounts, how to avoid phantom income nightmares, and why “retainer” is the most misunderstood word in the legal world.

He also dives into his recent experience spearheading a major document management system upgrade at his firm—how he secured stakeholder buy-in, used trusted team members as change ambassadors, and why bringing in a consultant helped turn a complex rollout into a success story. 

If you’ve ever wondered how to lead with purpose, manage meaningful change, or find clarity on a trail run—this episode is for you. 

John brings his trademark humor and deep industry insight to a wide-ranging conversation that covers:

• What small and mid-sized firms get wrong (and right) about marketing
• How current clients drive 80% of new business and how to engage them better
• The difference between CRMs and ERMs (and why even your Outlook inbox holds untapped marketing value)
• How business development is evolving for younger attorneys
• And… a classic RFP horror story

Whether you're a legal admin, firm leader, or aspiring marketer, this is a must-listen conversation packed with practical tips, strategic guidance, and a few laughs.

They explore what the COO title should mean, how to avoid watering it down, and why small firms in particular need to be strategic (not just aspirational) when giving out leadership roles.

From governance structure shakeups to how real change starts with honest conversations, this episode offers practical advice, a little tough love, and plenty of laughs. Plus: thoughts on law firm innovation, ChatGPT vs Claude, art committees (yes, seriously), and how law firms can actually get ahead if they’re brave enough to change.

This week we hosted Stefanie Marrone, a LinkedIn expert. Not only is she the queen of social media marketing, but she also runs her own blog, has impressive CMO experience, and is a public speaker. 

What is the butterfly effect exactly? One inconsequential thing could have a far-reaching impact on your life, your work, etc. Learn how Stefanie journeyed from an in-house marketer to a powerhouse entrepreneur by building her brand on social media and reinventing herself. She provides insights into the power of great social media and how storytelling allows you to both share the rights and wrongs, but as result, creates a humanistic approach and presence. We cannot believe this season is over, but what a great way to close out a fantastic season. 

Do not miss the finale of season 3! 

The power of setting boundaries for yourself is a vital component of your success and personal growth. Lori walks us through the power of advocating yourself, with a focus on parental leave. She also explains her program, Mindful Return, and the resources and help it provides to employers around the globe to retain working parent top talent. Lori hates the term work/life balance but you'll have to listen to find out exactly why! 

Have you ever thought about the differences between curiosity vs. judgment between one another? Geoffrey provides a thoughtful conversation around the impact of their experiences as a child and how it has influenced various parts of his life. Learn how Geoffrey has used many different ALA experiences towards his personal growth and how trying and failing can turn into trying and succeeding through time and effort. Did we mention that he also records and produces his own music too? There maybe is even some talk about the metaverse.

Jessica opens up to Rob and Amanda about how the ALA is not just a place to swap business cards, but rather a place that, if you allow it, can provide you with deep and special friendships. A large impact is due to ALA members understanding what you are going through on a day-to-day basis. Listen to this week's episode to learn you can always find your tribe! 

Now, this episode does not fall short of in-person storytelling too. From everything from Halloween stories to Alan taking Rob and Amanda through cheers. Also, Rich takes us through the impact of online storytelling through content creation. It is no mystery that social media and marketing are essential to a firm's success, so why not hear an industry update from an expert in this area? They also discuss their roles and contributions within the ALA. Learn about the Wilson's incredible Halloween haunted house that as a result has deemed the street, "Halloween Street".  

And did we mention..there are moments that even leave Rob speechless? 

He was a young partner with a still-growing book of business who was notoriously bad at entering and billing time. But thanks to strong mentors, the ability to learn from his mistakes, and the willingness to admit what he didn’t know, Bill created an incredibly successful mid-size firm in Central Florida. He shares that story plus sage advice on creating work/life harmony, the secrets to lobstering and even dares to pick a favorite Marvel movie. 

As a bonus, you get to hear Amanda interview her boss and boy was she nervous!

As a previous law school student by day and MBA student by night, Sarah fills us in our her exciting career path and what led her to become the current ALA President. Have you heard of the pre-law scholar's program that Sarah is highly involved in? Learn how she helps the next generation of upcoming law school students. 

Rob and Amanda dive into superpowers, diversity, and talent pipeline with Sarah. And have you heard of lawyer pearls? You do not want to miss this! 

Christine Wilbur (Human Resources Director at Aleshire & Wynder, LLP) joins Rob and Amanda for an insightful conversation about leading with love and compassion, goals, and maybe even Disneyland. Working parents everywhere will be inspired to hear Christine's story and how failing forward has served her both inside and outside the legal industry. 

You might even learn a little about bulk purchasing Chrome Books. You do not want to miss this episode! 

This episode covers everything from resume jokes to meditation, and even glass blowing. Join us for a thoughtful discussion on the impact of a cognitive disability and Nick’s ability to think through accessibility when executing various marketing events. 

Terri walks us through how her time at a call center translated into her work as a paralegal and law firm administrator. Join us for this thoughtful conversation about career paths to firm culture all the way to an incredible cause for Terri's "Pitch Your Passion". 

Have you ever wondered what coaching softball and the legal industry could have in common? Starting off for this season, Michael Cohen, an ALA fan favorite, sits down with Amanda and Rob to address everything from sports to the stigmas behind mental health. Michael has found that his experiences outside the workspace have benefited and opened the door to other opportunities within the legal industry. As a true family man, Michael shares what he is passionate about and what continues to motivate him every single day. 

Do we have your attention yet? Time to listen to the first episode of the highly anticipated season 3!

How did her job operating rides at an amusement park when she was 16 set her up to be a paralegal later in life? You’ll have to listen to the episode to find out!

This week’s guests, Julie Logan (Director of Strategic Workforce Planning & Development, Thompson Coburn LLP) and Karen Griggs (Executive Director, Baker Sterchi Cowden & Rice, LLC), have discovered that you can’t necessarily change people, but you can give them the tools they need to succeed.

Join us for this discussion on learning to be adaptable in the ever-changing legal administration landscape. Julie and Karen both have unique perspectives to share on mentorship and hiring a new generation of talent. Your mindset will be forever changed after hearing what these two have to say.

What would you do?

Many of us would probably want to give up, but not this week’s guest! We had the honor of speaking with Inky Johnson (Host, Serendipity with Inky Johnson Podcast) about maintaining strength and resilience in the face of adversity, and we can’t wait to share his story with all of you.

Teresa has been at the same law firm for 45 (yes, you read that right!) years and she’s on the mic this week with lots of knowledge to share. You’ll want to hear what she has to say about what has changed in the legal industry over the years; some of it may even surprise you!

As a consultant in the legal industry, reluctance to change is an attitude she knows all too well. This week, Debbie takes the mic and shares her tips for making law firms a great place to work – one change at a time. 

In high school, Kyle Weigand (Director of Operations, Brouse McDowell, LPA) wrote letters (yes, back when snail mail still existed!) to 40 law firms in the Cleveland area and got one response. He started in that firm’s mailroom soon after. Kyle’s personal touch paid off; from there, it’s been a steady rise from paralegal to director to helping start a law firm from the ground up for this go-getter. 

Join us for this fascinating discussion on why transparency and communication for all levels of employees is crucial to a firm’s success. Kyle brings a unique perspective to this topic and gives us all a lot to think about.

Brandi Hobbs (Director of Operations and Process Improvement at Offit Kurman) started her career thinking she was going to be an attorney, but now she’s a strategic change innovator and has a Master of Professional Studies in Law Firm Management from the George Washington University, one of the only schools to offer such a program. You won’t want to miss this fascinating discussion on the sheer power and impact marketing can have on law firms. 

Brandi has some wild insight to share that just might blow your mind! 

Alex Su (Head of Community Development for Ironclad) thinks you’re much more likely to be successful in your career if you focus on doing something that’s aligned with your strengths instead of trying to fix your weaknesses. A former lawyer now working in legal technology, Su found one of his many strengths was social media, and before he knew it, he had almost 70,000 followers on TikTok watching his jokes about the legal industry. But there’s so much more to him than just some content poking fun at BigLaw…Join us for this discussion on what it means to find your own path and be successful, even if it’s not what you initially envisioned.

Take Jenna Carter (Director of Administration for K&L Gates, LLP, Washington, D.C.) and Chassidy Deckard (Director of Administration for the Texas region of Pillsbury Winthrop Shaw Pittman, LLP) for example. Their perseverance has gotten them to where they are today and through the adversity of a high-pressure job, to overcoming the obstacles and blazing their own trail, these two powerhouse women show us what it looks like when the rubber truly meets the road.

Now, imagine yourself with only 2 minutes to make your pitch to a firm. What is the first thing you lead with? You’re going to have to listen to find out because Mike and Melissa said it best. 

Take it from us, we can’t answer those questions, but Judy Hissong (President, Nesso Strategies) and April Campbell (Executive Director, Association of Legal Administrators) can. They take on the mic and bring us the wisdom we never knew we needed.

And, as a bonus, you’ll also discover what really happens when the light bulb during a Kmart blue light special goes out... Take it from us, if the hosts of our show suddenly become Holly and Eric, you’ll know why!

From the Navy to Chief Legal Records Manager to three ALA chapter leadership positions, Mark has seen it all. But what he didn’t see coming was Steven Wingert. From a love born out of a Starbucks line, to defying the odds, and navigating pancreatic cancer, Mark takes us through a love story that continues to live on through their children, grandchildren, and Steven’s leadership legacy. It will be remembered as the deepest and purest form of love, partnership, and hope.  

This episode is dedicated to and in loving memory of Steven Wingert, CLM, PHD. (FEBRUARY 7, 1960 – MARCH 18, 2019)

From a floating Walmart to comfortable tensions, Rob and Amanda speak with long-time friends Tina Terrian (Executive Director at Pirkey Barber PLLC) and Chris Sims (Director of Finance at Pirkey Barber PLLC) to explore the dynamics of a friendship that defies the odds in an industry that can leave you feeling rather lonely – not to mention a discovery about the true difference between casinos in Vegas and the ones on cruises. And if we were betting folks, we’d bet that you didn’t know this either.

From crazy Tarzan-themed ALA parties to creating the glue that leads to lasting bonds, Rob, Amanda, Lyn, and Michael laugh their way through stories about loincloths and the Vegas Strip, all while uncovering the secrets to standing out in a crowded world and getting the job done.

But this show won’t be about academic issues surrounding legal management, unruly clients, or the practice of law itself; instead, it will focus on the lives of the people who make law firms run, the ones who humanize an industry that is arguably the most cutthroat in the world. 

So buckle your seatbelts, we’re about to take a ride. Don’t believe us? Find out for yourself.

But this show won’t be about academic issues surrounding legal management, unruly clients, or the practice of law itself; instead, it will focus on the lives of the people who make law firms run, the ones who humanize an industry that is arguably the most cutthroat in the world. 

So buckle your seatbelts, we’re about to take a ride. Don’t believe us? Find out for yourself.