Methodical Memos Transistor (https://transistor.fm) https://feeds.transistor.fm/methodical-memos Powerful, pragmatic perspectives on design, customer experience, and the pursuit of excellence. We are methodical by name, and methodical by nature. © 2026 Methodical 572cb378-6df8-5d64-b5b5-497a0507961d yes Matt Watkinson en Mon, 16 Feb 2026 18:20:27 -0800 Mon, 16 Feb 2026 18:21:13 -0800 https://methodical.io/memos https://img.transistorcdn.com/WsQXy6sorAV29mYLaWYskCzfRvyU_RNiSX1xIhCEMgU/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS83ZjMw/YzJiMDhjZWE2Njlh/NDRkM2ZiZjM3MjQ3/YWUwNy5wbmc.jpg Methodical Memos https://methodical.io/memos episodic Methodical Powerful, pragmatic perspectives on design, customer experience, and the pursuit of excellence. We are methodical by name, and methodical by nature. Powerful, pragmatic perspectives on design, customer experience, and the pursuit of excellence. CX, customer experience, UX, user experience, digital design, digital strategy, brand strategy, business development, leadership, psychology, excellence, high performance Matt Watkinson No No Crossing the Luxury-Digital Divide 1 1 Crossing the Luxury-Digital Divide full b716e77d-0fdf-4689-a78d-32b345f6e5d5 https://methodical.io/memos#crossing-the-luxury-digital-divide Many of the best brands in the world struggle to make their websites and apps feel as luxurious as the rest of the customer experience. This memo explains why, and exactly what to do about it.

You can also download the memo as a pdf at methodical.io/memos#crossing-the-luxury-digital-divide 

]]> Many of the best brands in the world struggle to make their websites and apps feel as luxurious as the rest of the customer experience. This memo explains why, and exactly what to do about it.

You can also download the memo as a pdf at methodical.io/memos#crossing-the-luxury-digital-divide 

]]> Mon, 16 Feb 2026 17:34:17 -0800 Matt Watkinson with guest contributor Alex Robertson Matt Watkinson with guest contributor Alex Robertson 4444 Many of the best brands in the world struggle to make their websites and apps feel as luxurious as the rest of the customer experience. This memo explains why, and exactly what to do about it.

You can also download the memo as a pdf at methodical.io/memos#crossing-the-luxury-digital-divide 

]]> luxury, hospitality, digital design, brand strategy, customer experience, business development, leadership No Matt Watkinson