Dr Donohue shares the personal story behind founding the Digital Wellness Center after surviving a life-threatening illness caused by stress, and explains how that experience led her to develop digital tools that can reduce stress in under three minutes. The discussion explores how mood management affects player decision-making, why proactive mental health support is critical in gambling environments, and how technology — including AI and behavioural data — can help prevent harm before it happens.

The conversation also covers Dr Donohue’s work with casinos, healthcare providers, and major platforms, her educational partnership with TikTok, and why responsible gambling needs to be treated as a core business strategy rather than a PR exercise.

In this episode, you’ll learn:
Why stress and mood have a direct impact on gambling behaviour
How the Digital Wellness Center uses neuroscience to reduce stress in minutes
What proactive responsible gambling actually looks like in practice
Why AI and “human touch” must work together in player protection
How technology could predict and prevent harmful gambling behaviour
Why responsible gambling must evolve beyond compliance and PR

#ResponsibleGambling #iGaming #MentalHealth #AI #GamblingIndustry #PlayerProtection #Wellbeing

Warner holds a BA in sociology and an MA in women's studies/communications, grounding her approach in studying people, using data, and advocating for underserved populations. 

In a timely update, she reveals she is currently pulling papers to run for City Councillor in her ward, following previous roles as student senate president.

Key Discussion Highlights:

• Career Recognition
• Council Name Change
• GameSense
• National Helpline Barrier
• RG in America
• Industry Standards

Warner concludes by stressing that putting the right safeguards in place does not hurt business, and encourages everyone to promote the helpline and eliminate barriers

The discussion centres on the SBC Player Protection Hub, which Steve is also Editor of. The Hub is positioned as a, "one-stop shop" for responsible gaming resources, offering news feeds from across the SBC universe and a research hub dedicated to collecting RG studies. Crucially, the site is members-only, aiming to be a necessary "safe space" where people can talk about player protection issues and share personal stories without fear of exposure.

Martin and Steve discuss the immense power of "lived experience" stories. They highlight how these human and humane narratives, such as a story about a girl who used gambling to "turn off the noise", or the painful recollection of a Seahawks fan who lost his family’s money betting on the Super Bowl, provide critical perspective for the industry.

The conversation then shifts to Martin’s career, tracing his time at BetFair starting in 2009. This period coincided with the genesis of regulated markets in Europe (Italy, France, Spain). They analyse the failure of the dream of European harmonisation and contrast it with the rise of the US state-by-state regulation, which some prominent lobbyists initially dismissed as "madness". 

Martin also shares his experience living through major industry mergers, including the BetFair/Paddy Power union (Flutter) and GVC/Ladbrooks Coral (Entain).

The discussion covers Pay4Fun’s unique positioning in the market, thanks to its regulatory expertise, advanced API solutions, and deep understanding of local needs, as well as the complex path toward a regulated gambling framework in Brazil.

The conversation also dives into how Pay4Fun is helping to combat illegal gambling through KYC, transaction monitoring, and close collaboration with regulators. 

Leonardo highlights the importance of responsible gaming, detailing initiatives like deposit limits and financial monitoring, alongside Pay4Fun’s charity work. 

Grainne discusses how the UK gambling industry has become "bigger, better, more responsible, and more responsive," representing over 90% of the regulated market—including local betting shops, iconic land-based casinos, online bingo operators, and major global brands. 

Learn about Grainne's personal connection to gambling through family traditions like the Grand National sweepstakes and her enjoyment of horse racing, political betting, blackjack, and online roulette—showcasing the diversity of the BGC’s membership and services.

In addition, Grainne reveals the BGC's ongoing mission to modernise UK casinos, enforce the Gambling Act Review White Paper reforms, and address challenges like the new tax consultation from the UK Treasury that could unintentionally drive players to the dangerous black market. 

With £4bn already staked on unregulated sites by 1.5 million Brits, the BGC’s fight against this threat includes launching global roundtables and advocating for smart, "frictionless" affordability checks that protect consumers without pushing them offshore.

🌍 Dr. Shatley also shares global insights from her consulting work, particularly in Japan, emphasising the need for culturally sensitive and targeted responsible gaming programs. She explains why a one-size-fits-all approach doesn't work, highlighting the importance of tailoring messaging to resonate with different demographics and cultural values. Throughout the discussion, she underscores the central role of research—emphasising the need for actionable insights that translate into real-world, adaptable policy solutions. 

🧠 As the head of Roga—formed by eight major US gaming operators representing 90% of the market—Dr. Shatley outlines the organisation’s five-pillar mission: actionable research, best practices, education (including the “Know Your Play” campaign), a national data clearinghouse, and a certification program to set industry standards. Looking ahead, she shares Roga’s vision to integrate responsible gaming across the entire player journey, shift the narrative from problem gambling to player well-being, and use shared data to drive personalisation and prevention.

Monica shares her journey, including her 14-year tenure as CEO of Kaleidoscope Plus Group, a mental health support organisation. 

A crucial part of the conversation explores the significant interplay between mental health and problem gambling, with Monica highlighting that over 70% of Gordon Moody's clients have a diagnosed mental health condition. As a mental health first aid instructor, she also shares key skills for providing initial support.

Beyond the charity sector, Monica discusses her allegiance to Wolverhampton Wanderers and her passionate involvement in football governance, driven by a desire to destigmatise mental health in sports and champion equality and diversity.

Monica also outlines exciting future plans for Gordon Moody, including increased social media presence, service diversification, and international expansion.

In this insightful conversation, Simon shares his experiences growing up in the post-Czechoslovak environment, reflecting on the unique dynamic between Czechs and Slovaks and his personal connection to both cultures.

He provides an in-depth look into Casino Guru's mission to offer reliable information about online casinos, explaining their rigorous process for establishing the safety index and their efforts to act as a "Wikipedia for online casinos".

Simon delves into the crucial topic of responsible gambling, sharing his thoughts on player education and the need for gambling companies to bring their players "out of the shadow". He also discusses his spearheaded project to develop universal recommendations for online self-exclusion practices.
Beyond his professional life, Simon reflects on how fatherhood influences his career and travel.

Sarah shares her insights on why safer gambling starts with respect, the evolution of customer behaviour and the importance of community support through initiatives such as Bet No More.

Also on the agenda is the role of Gambling Integrity in promoting safer gambling practices, the unique challenges posed by the US gaming industry and why there needs to be a shift in focus from individual responsibility to product safety.

The duo discuss the realities of Brazil beyond common myths, Manssur's journey in sports law and the challenges he faced in regulating the betting industry.

Also on the agenda are the implications of recent Supreme Court decisions, the importance of combating the black market and the role of football in Brazilian culture, highlighting how partnerships between football clubs and sports betting operators can contribute positively to social issues in Brazil.

Trolaro speaks about how he used gambling as a coping mechanism after witnessing the terror attacks of 9/11 and also the fulfilment he has found in educating college athletes in his roles at EPIC Global Solutions and IC360.

The duo also discuss the latest initiatives of the New Jersey Council, the merits of using the term safer gambling over responsible gambling and why education on gambling is needed throughout all stages of the US schooling system.

The Player Protection Hub is a membership-only news discussion and research hub dedicated to the global player protection and responsible gambling space. 

Designed to be the home of player protection news and multimedia content, and one-stop-shop for all relevant research, and to facilitate discussion led by our high-level membership base. 

The Player Protection Hub aims to raise industry standards across the board.

Register here https://playerprotectionhub.com/

• (00:00) - Introduction to Dan Trelaro and New Jersey
• (03:04) - The Impact of 9/11 on Dan's Life
• (05:52) - Coping Mechanisms: Gambling as an Escape
• (08:46) - Recovery and Advocacy in Gambling
• (12:06) - Current Initiatives in Gambling Education
• (14:59) - The Role of IC 360 in Gambling Integrity
• (17:51) - The State of Responsible Gambling in the US
• (20:47) - Sports Betting and Its Challenges
• (23:52) - Key Messages and Closing Thoughts

The duo also discuss the NJDGE’s commitment to responsible gambling, the Seton Hall Law School gambling compliance bootcamp and why collaboration is crucial between different states and jurisdictions.

The Player Protection Hub is a membership-only news discussion and research hub dedicated to the global player protection and responsible gambling space.

Designed to be the home of player protection news and multimedia content, and one-stop-shop for all relevant research, and to facilitate discussion led by our high-level membership base.

The Player Protection Hub aims to raise industry standards across the board.

Register here https://playerprotectionhub.com/

Chapters

00:00 Introduction and Background
07:41 Lessons from the Division of Alcoholic Beverage Control
11:26 Key Role in Internet Gaming and Sports Betting
19:23 Working with Director Rebuck and Highlights of Their Interaction
24:00 Commitment to Responsible Gambling and Continuous Improvement
29:02 The Seton Hall Law School Gambling Compliance Bootcamp
33:08 Sports Teams and the Role of Luck in Gambling
36:16 Final Thoughts and Collaboration Among Regulators

• (00:00) - Introduction and Background
• (07:41) - Lessons from the Division of Alcoholic Beverage Control
• (12:01) - Key Role in Internet Gaming and Sports Betting
• (20:19) - Working with Director Rebuck and Highlights of Their Interaction
• (24:56) - Commitment to Responsible Gambling and Continuous Improvement
• (29:58) - The Seton Hall Law School Gambling Compliance Bootcamp
• (34:04) - Sports Teams and the Role of Luck in Gambling
• (37:12) - Final Thoughts and Collaboration Among Regulators

Martin and Aaron discussed the similarities between his previous roles lobbying for transport in Toronto and his current work with OLG, how changing consumer behaviour is shaping OLG’s offering and why the globalised nature of the gaming industry means that regions can learn from each other.

The duo also spoke about the “strong multicultural fabric” of Ontario and why operators need to remain culturally relevant as Ontraio’s gaming market becomes open to an increasingly diverse player base.

The Player Protection Hub is a membership-only news discussion and research hub dedicated to the global player protection and responsible gambling space. 

Designed to be the home of player protection news and multimedia content, and one-stop-shop for all relevant research, and to facilitate discussion led by our high-level membership base. The Player Protection Hub aims to raise industry standards across the board. Register here https://playerprotectionhub.com/

00:00
Introduction and Background

04:05
The Reputation of Pearson Airport

07:57
The Role of the Ontario Lottery and Gaming Corporation

10:41
Transformation and Growth in the Gaming Industry in Ontario

17:25
The Future of the Gaming Industry in Ontario

23:15
Regulatory Developments in Alberta

26:12
Diversity and Inclusion in the Gaming Industry

30:40
The Toronto Maple Leafs and Sports

32:55
Key Messages and Conclusion

The Player Protection Hub is a membership-only news discussion and research hub dedicated to the global player protection and responsible gambling space.

Designed to be the home of player protection news and multimedia content, and one-stop-shop for all relevant research, and to facilitate discussion led by our high-level membership base. The Player Protection Hub aims to raise industry standards across the board. Register here https://playerprotectionhub.com/

00:00
Introduction and Overview
04:04
Valerie Spicer's Role in Tribal Gaming
09:25
The Regulatory Landscape in Arizona
16:19
Tribal Gaming in Other States
26:49
The Future of the National Council on Problem Gambling
32:21
Closing Messages

Gazdic recapped his time in the NHL and the minor leagues, before discussing his current role as a hockey analyst and how sports betting has changed in Canada from the start of his career until now.

The Player Protection Hub is a membership-only news discussion and research hub dedicated to the global player protection and responsible gambling space.

Designed to be the home of player protection news and multimedia content, and one-stop-shop for all relevant research, and to facilitate discussion led by our high-level membership base. The Player Protection Hub aims to raise industry standards across the board.

Register here https://playerprotectionhub.com/

00:00 Introduction to Luke Gastic's Journey

01:30 Draft Day and Early Career Challenges

04:43 First NHL Game and Scoring a Record Goal

08:23 Family Influence and Growing Up in Hockey

10:39 Evolution of the Game: Skill vs. Physicality

15:42 Transitioning from Player to Sportscaster

19:57 The Impact of Sports Betting on Hockey

The pair also talk about the NCAA’s partnership with Epic Global Solutions which aims to teach students about responsible gambling and the impact of Caitlin Clark on women's basketball.

The pair also discussed Adam’s time at Fanduel spearheading their responsible gambling ambassador program and Underdog’s new $1 million GuardDog fund that aims to help start-ups developing new responsible gaming technology.

Martin and Arthur also discuss Arthur's fundraising experience and the challenges charities face in this area, advertising in the industry, how new technologies impact combating gambling harms and much more.

In the latest episode, the duo talk about Paul's career before entering the gambling sector, comparing the two different environments, key objectives of the CGA and the Associations partnership with SBC regarding the Canadian Gaming Summit. 

Blackford also delves into how the OCCC has developed a process that integrates stakeholder feedback at every level and how that has improved the industry in the state.

Joining Martin Lycka, the duo discuss the importance of statistics, the UK White Paper consultations and its key priniciples, while also reflecting on the future of the UK market. 

Later on in the show, Lycka quizzes Auer on which responsible gambling tools he believes to be the most efficient. 

The two joined forces at SBC Summit Barcelona for a live version of The Safe Bet Show. The two longtime colleagues reminisced on their years of work to bring gambling expansion to the US, most notably in New Jersey. They also took a deep dive into Pascrell’s family and its long history in the US political space.

Rebuck was appointed Director of NJDGE in 2012 and the State’s many achievements since then include the successful implementation of regulatory regimes for sports betting and internet gaming, which have helped to create thriving markets for both in New Jersey. 

Paul chats about his gambling addiction which led to time in prison, his fandom of the Dallas Cowboys & of course, his beloved Preston North End, and how he views responsible gambling in both the UK & US.

"In the UK let's get the gambling act right, let's make it realistic. Let's make sure those who want to gamble and can stay in control can. For those who can't, let's make sure the right protective measures are there. In the US, let's make sure that safer gambling, sustainable gambling, responsible gambling, it grows just as fast as the industry so that we prevent some of the harms that we've seen in other places and attract people to a regulated market rather than the black market, if you like."

Virginia and Martin had an enlightening conversation, discussing women in gaming, and more specifically, women in leadership positions in the industry, the Covid-19 pandemic, Entain and the the industry large's response, coming back to work, the US regulatory model, Tennessee, Mental Health, and Responsible Gaming.

Tammi spoke about the current state of responsible gambling in the US, and where they need to go from here, as well as the merits of observing and copying ideas from other markets, including the UK, and the newly regulated Ontario market in Canada. 

Finally, the two discussed diversity, both of gender and ethnicity, and whether the progress being made is enough, before Tammi went on to wrap up her key messages in 60 seconds.

Martin and Shelley have a fascinating discussion on numerous topics close to Shelley’s heart, including her career history and some of her achievements working with the YMCA, Kidney Association and United Way.

Shelley compares some of her previous roles to her current position in the gambling industry, and discusses whether or not she sees any patterns from those roles to this one. The two also get into key commonalities in tackling problems from Shelley’s previous roles to her position at the RGC. 

Martin gets Shelley’s thoughts on the evolution of willingness to tackle responsible gambling issues in the industry, discusses the impact of the pandemic on gambling, as well as the role technology (specifically machine learning and AI) has to play in the future of responsible gambling. 

Shelley also explains the lay of the land in Canada when it comes to gambling, responsible gambling and CSR, as well as the current regulatory status with regards to provinces legalising iGaming, and the single sport wagering bill. 

Finally, Martin asks Shelley to lay out what responsible gaming means for her in just 60 seconds, and how her vision ties in to ensuring gambling is the entertainment it was designed to be. 

00:02 Intro

02:55 Shelley’s residence in Toronto, what makes that part of the world special for Shelley and why she loves it. Shelley’s previous job roles working with the YMCA and addressing substance abuse in young people, helping a dramatic increase in organ donation sign-ups at the Kidney Association, and helping refugees build a new life for themselves at the United Way. 

05:50 Does Shelley see any patterns from her previous roles, or methods she's used, that can apply to gambling and her role at the RGC? Key commonalities in tackling these issues is the power of collaboration, working with corporate, public and non-profit sectors, and leveraging their unique resources/skills/expertise.

07:06 Is the willingness of the industry in tackling these issues increasing? And what has motivated this evolution? Shelley’s thoughts on seeing a real commitment from operators to build a sustainable responsible business, and that player health is a key part of it. 

09:20 Shelley leading the RGC in Canada, working with her namesake Keith Whyte in the USA (Executive Director of the National Council on Problem Gambling)  sharing a common vision as well as a last name, supporting and creating a harm prevention culture, and the importance of sharing knowledge and expertise.

11:40 The Responsible Gambling Council, what the vision is, what they've achieved, and what their overall goal is. 

15:50 Shelley's role at RGC, and in responsible gambling in Canada and globally. With Canada just legalising single sport wagering, and the province of Ontario currently regulating a future iGaming, how will the Ontario market evolve? Will other Canadian provinces follow suit? Shelley’s thoughts on the long journey of over 10 years for the single sport wagering.

Shelley tells Martin about working with operators and regulators, and how she expects legal iGaming in Ontario by December, with BC, Alberta and Saskatchewan set to follow. 

21:25 How has the pandemic influenced the RG landscape? What role will technology play in protecting customers going forward? Shelley tells Martin about the impacts of the pandemic on gambling based on their research, and then gives her thoughts on some of the exciting machine learning and artificial intelligence technology on the horizon that can enable operators to recognise when customers hit a risk category, and can alter messaging based on this. 

28:05 Advice to those who want to get involved in the CSR world, what can she and her peers learn from those at the start of their career? Why many leaders in CSR stumble into the industry, the importance supporting each other, being inspired by each other. Why young people with their symbiotic relationship with technology and strong social conscience can help current leaders learn, and the value of a reciprocal relationship between current and future leaders 

31:56 Diversity, Shelley transforming the RGC to a diverse organisation, the value of humanity and how important it is for them, embracing diversity, working hard to build a sense of belonging, importance of hearing diverse perspectives, learning from expanding into international markets, Shelley’s pride at being part of the All-In Diversity Project

36:15 Shelley’s thoughts on Responsible Gaming in just 60 seconds

38:15 Outro

Williams is a former alcoholic, and has now founded the Rebound Institute, an outdoor venture therapy centre in Florida, specialising in treating addicts. The Rebound Institute helps those with addictions such as drugs, alcoholism and problem gambling 

Jayson gave Martin some of his favourite memories from his college career, shared some stories about NBA legends such as fellow former All-Star Charles Oakley, before finally giving his thoughts on the Rebound Institute and taking some audience questions.

Bo and Martin had a fascinating chat about all aspects of sports, betting, Las Vegas and Bo's life and career history. 

The two discussed everything from what Nevada has to offer outside of Las Vegas, how the Vegas strip has changed during Bo's life, Mark Twain, NFL's Raiders, Harvard University, Boston, and boxing. 

Bo and Martin also got into Bo's career history, his ability to build a team, his appearances on NBC and CBS, and his involvement in bringing the Raiders from Oakland to Las Vegas. 

Finally, Dr Bernhard rounded up his favourite sportsmen, and summed up his message in the final 60 seconds of the show.

Chapters
00:00 |  Intro
00:39 |  Family affairs
03:02 |  The key to lobbying
04:43 |  The history of sports betting in the United States
10:31 |  States regulating
13:54 |  Online US casinos
20:12 |  Responsible gambling, not sustainable gambling
23:17 |  Fixed odds betting
28:06 |  Sports teams
31:16 |  Final thoughts

Liv and Martin had a fascinating chat about life and the industry, including sharing stories of their experiences as Europeans who moved to the US, sports fandom between the US and the UK, and differences and similarities between the US betting market and its European counterparts, as well as an interesting discussion on the mergers & acquisitions trend in the industry. 

The two also discuss Kindred's responsible gaming philosophy, how they go about building long-term sustainable relationships with their customers, and why Liv hopes the industry will follow Kindred's lead on transparency and openness.

Martin and Daniel discuss Daniel’s background, education and work history, as well as his experiences as an American living in the UK, how he’s adjusted to not having Walmart, and his opinions on safer gambling from a public health and public policy perspective.

00:07 - Intro 

00:58 - Daniel's background, educational history, Daniel's studying and how it ties in. Learning about different cultures, how policy and legislation plays a role, learning about businesses, business culture, how businesses work and how to make things work inside businesses. 

04:30 - what studies are coming in the future? Daniel wants to focus on population health/health system. Interested in care delivery, how to manage large populations successfully. 

05:40 - Daniel's history living in several different countries, working in the oil and gas industry, what was Daniel's focus? And what skills did he pick up along the way? Getting to work with 4 major oil and gas companies around the world (Malaysia, Philippines, Australia, US), what he learned from that industry, developing his understanding of management and leadership. Working in healthcare in parallel, being humbled by it. Biggest takeaway from consulting was the similarities between practices across industries.

10:25 - Regulating gambling, Daniel's perspective on it from a public health perspective. Importance of architecture around how care is delivered with unfamiliar products such as this. Suicide spiking in the US, despite going down across the globe. Identifying problem gambling as a mental health issue early. Recognising that gamblers with problems have a high suicide rate, and working out how to tackle that. Education and prevention are key. 

15:25 - Daniel being an American in Britain, living in the south of England. What challenges does he have to negotiate on a day to day basis? Daniel having lived in Australia, the US. Struggles to find a good deli, misses New York Delis. Adjusting to less variety in the grocery stores in the UK, and smaller roads compared to America. Likes the UK lifestyle, especially having access to the NHS. Daniel on medical insurance costs in the UK. 

21:20 - Martin's experiences living in the UK.

22:00 - GamBan, Daniel's chance meeting GamBan founder Jack Symons in his wife's coffee shop, who Gamban are, how Daniel helped with building the framework and pushing their product. Objective was to build the best gambling blocking software on the market.
 

25:20 - Daniel's opinions on the Super Bowl, and his wildcard Super Bowl pick.

27:27 - Daniel's overall message, what responsible gambling is to him, importance of looking at the right types of infrastructure

Cam has been published in Psychiatry Research, and has an impressive list of credits including two TEDx talks, NPR, BBC, Forbes, ABC 20/20, CNN, VICE, and Bloomberg, amongst many others.

Cam tells Martin about his history of competitive hockey, and the skills and mindset he’s been able to take from that into his career. Adair also touches on the Evander Kane story, and the impact of gaming and mental health issues related to gaming among amateur and professional athletes. 

The two also get into Cam’s ventures with Game Quitter and Know Your Game (a project on which he’s working with Martin), his thoughts on Esports, the future of the Esports revolution, and whether it can rival traditional sports in the future. 

Finally, Martin gets Cam’s thoughts on gaming disorder being added to the WHO’s ICD-11 list, what gaming and gambling companies can do to help with prevention of mental health issues, and the role that parents and loved ones have to play in combating these problems. 

00:11 - Intro 

01:41 - Cam’s love of Ice Hockey, including playing competitive hockey for over 15 years, what skills did Cam learn from hockey that he’s been able to take into mental health coaching? The skills they learned in hockey can make them more successful in business and other ventures, taking the mindset through in life. Helped him with mental preparation, being able to show up and perform even if you’re injured or tired. 

04:20 - The importance of helping athletes such as Evander Kane, recently in the news due to accusations of betting on his own games, through addiction problems. The impact of gaming in recent years on athletes and sportsmen, importance of education for amateur and professional athletes.

06:54 - Cam’s view on sports teams etc. banning video gaming when away with the team. Athletes being able to use gaming to stay in touch with friends and family back home, get them through lockdown/quarantine vs the potential negative effects it can have. For many individuals it’s a positive, whereas for others it’s disruptive. What impact will Esports have as more young people attempt to become professional gamers? How long before we see the impacts?

09:35 - Where will the esports revolution lead? And can it take over traditional sports in popularity? The power of Esports to have new games quickly become hugely popular, for example despite being a relatively new game, the Fortnite world cup is one of the biggest events in esports. The exponential growth of Esports could see it rise above traditional sports in prominence and popularity.

13:22 - The ‘darker’ side of video gaming/Esports, Cam at the forefront of the fight against mental health problems in gaming, gaming disorder recently being added to the ICD-11 (International Classification of Diseases), by the WHO. Importance of meeting each person as an individual and looking at how to help them, rather than judging whether their condition is valid. The rise in acceptance of a conversation around the topic of mental health in the gaming community. Over 3 billion active gamers worldwide, meaning a diverse group, wide range of potential conditions. 

17:25 - Is there anything else the gaming and gambling companies can do to help/incentivise gamers to come forward regarding their mental health issues? Gaming community itself is the first line of defence, recognising in other gamers the mental health issues and encouraging them to seek help. Utilising more technological preventative measures, and marketing initiatives.

21:00 - Game Quitters, what the objectives of the organisation are, took the opportunity to encourage other gamers with mental health issues, trying to create a space to have these discussions among peers, evolving to a YouTube channel with resources from a forum, a platform for parents of gamers

22:40 - The role of parents and loved ones in helping those who are suffering with mental health issues. What more can be done to help loved ones identify problems and mental health issues, in particular from a training and education aspect? Parents needing more education, and needing it earlier on, needs to be more widespread. Parents also need to take it more seriously, need to set boundaries and screen-time limits. 

27:00 - Are we slaves to our screen? And what impact does it have if so? Cam not being a fan of such extreme terminology, important for everyone to find their own balance, and remember it’s a work in progress.

30:00 - Cam’s key messages in 60 seconds, not about if an activity is good or bad, more about your own personal relationship with the activities, and how they interact with your life. Know that you’re not alone if you are suffering, ask for help, there’s no shame in it. 

Martin and Shelley have a fascinating discussion on numerous topics close to Shelley’s heart, including her career history and some of her achievements working with the YMCA, Kidney Association and United Way.

Shelley compares some of her previous roles to her current position in the gambling industry, and discusses whether or not she sees any patterns from those roles to this one. The two also get into key commonalities in tackling problems from Shelley’s previous roles to her position at the RGC. 

Martin gets Shelley’s thoughts on the evolution of willingness to tackle responsible gambling issues in the industry, discusses the impact of the pandemic on gambling, as well as the role technology (specifically machine learning and AI) has to play in the future of responsible gambling. 

Shelley also explains the lay of the land in Canada when it comes to gambling, responsible gambling and CSR, as well as the current regulatory status with regards to provinces legalising iGaming, and the single sport wagering bill. 

Finally, Martin asks Shelley to lay out what responsible gaming means for her in just 60 seconds, and how her vision ties in to ensuring gambling is the entertainment it was designed to be. 

00:02 - Intro

02:55 - Shelley’s residence in Toronto, what makes that part of the world special for Shelley and why she loves it. Shelley’s previous job roles working with the YMCA and addressing substance abuse in young people, helping a dramatic increase in organ donation sign-ups at the Kidney Association, and helping refugees build a new life for themselves at the United Way. 

05:50 - Does Shelley see any patterns from her previous roles, or methods she's used, that can apply to gambling and her role at the RGC? Key commonalities in tackling these issues is the power of collaboration, working with corporate, public and non-profit sectors, and leveraging their unique resources/skills/expertise.

07:06 - Is the willingness of the industry in tackling these issues increasing? And what has motivated this evolution? Shelley’s thoughts on seeing a real commitment from operators to build a sustainable responsible business, and that player health is a key part of it. 

09:20 - Shelley leading the RGC in Canada, working with her namesake Keith Whyte in the USA (Executive Director of the National Council on Problem Gambling)  sharing a common vision as well as a last name, supporting and creating a harm prevention culture, and the importance of sharing knowledge and expertise.

11:40 The Responsible Gambling Council, what the vision is, what they've achieved, and what their overall goal is. 

15:50 - Shelley's role at RGC, and in responsible gambling in Canada and globally. With Canada just legalising single sport wagering, and the province of Ontario currently regulating a future igaming, how will the Ontario market evolve? Will other Canadian provinces follow suit? Shelley’s thoughts on the long journey of over 10 years for the single sport wagering. Shelley tells Martin about working with operators and regulators, and how she expects legal iGaming in Ontario by December, with BC, Alberta and Saskatchewan set to follow. 

21:25 - How has the pandemic influenced the RG landscape? What role will technology play in protecting customers going forward? Shelley tells Martin about the impacts of the pandemic on gambling based on their research, and then gives her thoughts on some of the exciting machine learning and artificial intelligence technology on the horizon that can enable operators to recognise when customers hit a risk category, and can alter messaging based on this. 

28:05 - Advice to those who want to get involved in the CSR world, what can she and her peers learn from those at the start of their career? Why many leaders in CSR stumble into the industry, the importance supporting each other, being inspired by each other. Why young people with their symbiotic relationship with technology and strong social conscience can help current leaders learn, and the value of a reciprocal relationship between current and future leaders 

31:56 - Diversity, Shelley transforming the RGC to a diverse organisation, the value of humanity and how important it is for them, embracing diversity, working hard to build a sense of belonging, importance of hearing diverse perspectives, learning from expanding into international markets, Shelley’s pride at being part of the All-In Diversity Project

36:15 - Shelley’s thoughts on Responsible Gaming in just 60 seconds

38:15 - Outro

Episode 4 of Martin Lycka’s Safe Bet Show features one of Martin’s esteemed Entain colleagues, none other than Grainne Hurst! Grainne is Entain’s Director of Corporate Affairs, and works closely with Martin on Entain’s responsible gaming and player protection arm. 

Martin and Grainne discuss life as each other’s ‘corporate other half’ (emphasis on the corporate), bond over name-mispronunciation woes, and even give some thoughts and predictions on England (and the Czech Republic’s) chances at Euro 2020!

Of course the two also get into the hot topics of responsible gambling, Entain’s ‘Changing for the Better’ program, and the revolutionary ARC program (Advance Responsibilty & Care), both of which Grainne has played a huge part in. 

Grainne gives some insight and information on ARC’s personalised responsible gaming system, and how it can change the customer experience using algorithms and behaviour analytics. 

Grainne also discusses the differences in culture, and the importance of understanding that not all players are problem gamblers, and those that play for leisure and entertainment must have a say in the future of the industry. 

As always, Martin puts his guest on the spot and asks Grainne to define responsible gambling, define the end-game, and then finally sum up her thoughts in 60 seconds.

00:17 - Intro into Grainne and her role

01:42 - Grainne's name, her favourite mispronunciations

03:25- Grainne and Martin's work relationship, what Grainne does at Entain and where it crosses over to Martin's role, further discussion of Grainne's role, being Martin’s corporate other half 

05:00 - Grainne founding Entain's 'Changing For The Better' Program, what the program is, what its goals are, tackling as many problem gambling issues as possible, looking at causes, consequences and education, working with YGAM, GamCare and EPIC Risk Management

08:12 - How to measure success of the 'Changing for the Better' program, importance of raising awareness and bringing the industry together to tackle the issue of problem gamblers

10:33 - Grainne’s thoughts on the review of the 2005 UK Gambling Act by the UKGC, what the outcome may be and what the future may hold, importance of updating the regulations to the digital age, taking into account the updated technology and praise for the UK Governments evidence-led approach, and a discussion of the potential incoming gambling ombudsman

12:44 - What else needs to be done, the importance of noticing that many players don't have problems and play for leisure, players wanting to be part of the discussion in the future of regulation, players wanting to be in control of what and where they spend

16:16 - Use of technology in responsible gambling and player protection, Entain's Advance Responsibility and Care program (ARC), using technology to provide personalised player protection, tracking behaviour, using behaviour analytics and algorithms, changing customer experience for problem players

20:10 - When will we see ARC in action, timeline on this revolutionary player protection product, hopefully live in the UK in this year, taking expertise from gambling addiction experts in medical, and also with EPIC to build the tool

21:50 - Grainne's definition of responsible gambling, and what the end game is, what they're trying to do, importance of providing personalised and innovative player protection systems in place, the challenges of rolling out in multiple jurisdictions, cultural differences that affect markers of problem gambling, analysing the issue on a market-by-market basis

25:15 - Euro 2020, discussion of England at Euro 2020, will football be home by the time the podcast is released?

27:50 - Grainne's final thoughts, and final messages in 60 seconds

Martin’s guest is Judge Cheryl Moss of the State of Nevada District Court and the Gambling Treatment Diversion Court. Judge Moss gives an absolutely fascinating interview with Martin about her career, how she got into law, the accelerated path she took to becoming a judge and how she ended up in Las Vegas. 

Judge Moss also gives an impassioned introduction to the Gambling Treatment Diversion Court, of which Judge Moss was the first Judge to preside over, explains to Martin the impact it could have and where it could go in the future (hint - not stopping with New Jersey!). 

Martin also gets into Judge Moss’s sporting preferences, including a love of the New York Yankees, marrying into Pittsburgh fandom, and her feelings toward the referee while watching the game!

00:19 - Intro 

01:50 - Judge Moss as a sports fan, being a soccer fan, fan of the Yankees, marrying into Pittsburgh sports fandom, and a Judge’s feelings toward the referee in sports (Does Judge Moss root for the Zebra?!)

04:45 - Judge Moss’s experience as a judge, what it’s like becoming and serving as a judge, leaving Washington DC behind to move to Las Vegas - Being in court, the feelings of the defendants and plaintiffs in court, what Judge Moss has learned from her 20 years as a judge
08:38 - Being in court, the feelings of the defendants and plaintiffs in court, what Judge Moss has learned from her 20 years as a judge
11:25 - What is the Gambling Treatment Diversion Court? Judge Moss’s involvement in it, how gambling addiction has historically been treated in court, some of Judge Moss’s history in problem gambling cases

18:48 - Expanding the GDTC from Nevada to New Jersey, hopes for the future of the GDTC, gambling addiction in the US

26:23 - What is responsible gambling, what is the end-game in Judge Moss’s opinion? Thoughts on advertising and responsibilities as a gaming company

33:59 - Judge Moss’s key messages from the podcast and final thoughts

36:00 - Outro 

Brianne is a real pioneer of responsible gaming in the US, and takes Martin through her time on the Massachusetts council for Gaming and Health, and her role in creating the formative responsible gaming policies in the country, as well as her work in tackling compulsive gambling in the military. 

Brianne tells Martin all about EPIC and her role, and gets into the differences between the UK and the US, on everything from the approach to responsible gaming, to the accents and definition of a brew!

Martin and Brianne also cover family, and get Brianne’s advice on how to juggle a successful career with your family life. 

Timestamps:
00:14 - Introduction.
01:25 - Brianne’s childhood in New England, her earliest gambling memories and her and Martin’s shared love of the Patriots. 
03:34 - Brianne’s role as a pioneer of US responsible gambling and policy, achievements on the Massachussets council of Gaming and Health.
07:55 - Tackling problem gambling in the military.
11:24 - Intro on EPIC Risk Management and Brianne’s role at the company.
15:20 - Differences between the US and UK, the accents and colloquialisms of her British colleagues.
17:51 - What does responsible gaming mean for you? And what role does technology play in the future of RG?
21:28 - Developments in US Sports Betting and the lay of the land of the market.
23:55 - Differences between how the UK and US operators approach Responsible Gambling.
26:00 - Advice on juggling your career and your family.
27:56 - Brianne's 60-second summary, and Martin's outro

All views expressed in this podcast are personal and do not necessarily represent the views of Entain.

Drawing upon his upbringing and relocation to Las Vegas, Feldman reflected on his parents’ concerns surrounding the betting industry and the preconception that casinos were both ‘greedy’ and ‘predatory’ entities. 

However, Feldman disclosed that once he started working within the industry, he noted a disjointedness between the public conversation about problem gambling and the discussions taking place within the casino walls which were more focused upon responsible play.

The discussion also touches upon the importance of peer-reviewed, scientific research in both identifying and treating problem gambling and how responsible gaming is becoming more and more important.

Martin Lycka, through his work with global gambling operator Entain plc, has been one of the driving forces behind player protection initiatives. In these podcasts, he speaks with some of the leading lights in the battle against problem gambling.

All views expressed in this podcast are personal and do not necessarily represent the views of Entain.