Last2First Podcast

Why Your Labor Model Is Putting Your Business at Risk | Chuck Moyer

Jason Burns — Tue, 31 Mar 2026 04:00:00 -0500

In Part 2 of this Last2First Off-Season Mini Series, we go deeper with Chuck Moyer, President of Task4Pros, into a topic most operators overlook:

👉 Risk. Liability. And the true cost of labor.

From workers’ comp exposure to OSHA compliance to misclassification risks, this episode breaks down what’s really at stake when you don’t have the right labor model in place.

In this episode, we cover:

Why using 1099 labor in warehouses can create serious liability
How Task4Pros protects companies with a W2 workforce model
What happens when accidents occur—and who is actually responsible
How to reduce workers’ comp exposure and improve safety outcomes
The true cost of labor (beyond hourly rates)
Lessons learned from real operational challenges and turnarounds

This is a must-watch for anyone operating in final mile, warehousing, or supply chain.

📅 Part 1https://youtu.be/TZhi63gPSao?si=28cOGVYGQJzOyPs8
📅 Part 2 (this episode) – NOW LIVE

👉 Watch the full episode + join the Huddle:
www.l2fhuddle.com

Start your 7-day free trial and connect with industry leaders like Chuck Moyer inside the community.

#Last2First #Task4Pros #ChuckMoyer #Logistics #SupplyChain #Warehousing #RiskManagement #WorkersComp #FinalMile #3PL

How to Solve Labor Shortages in Logistics | Chuck Moyer (Task4Pros)

Jason Burns — Tue, 17 Mar 2026 05:00:00 -0500

In this special Last2First Off-Season Mini Series, we sit down with Chuck Moyer, President of Task4Pros and CLDA Hall of Famer, to break down one of the biggest challenges in logistics today: labor.

This isn’t just about staffing.

It’s about building real operational capacity in your warehouse and supply chain.

In Episode 1, we cover:

Why labor shortages are getting worse in logistics

✅The difference between staffing, gig labor, and true workforce solutions
✅How Task4Pros helps companies improve performance, reduce risk, and scale faster
✅What most companies are getting wrong about labor strategy

Task4Pros is redefining how companies think about labor by combining technology, workforce management, and operational expertise.

📅 Episode 1: March 17
📅 Episode 2: March 31

👉 Learn more about Task4Pros: https://www.task4pros.com/
👉 Connect with Chuck Moyer: https://www.linkedin.com/in/crmoyer/

🔥 You can also connect with Chuck inside the L2F Huddle
Start your 7-day free trial: https://www.l2fhuddle.com

#Last2First #Task4Pros #ChuckMoyer #Logistics #SupplyChain #Warehousing #FinalMile #Staffing #LaborStrategy #3PL

The Leadership Playbook Behind a $25M Last Mile Company

Jason Burns — Tue, 10 Mar 2026 04:00:00 -0500

In this episode of the Last2First Podcast, Jason sits down with Lance Dearborn, founder & CEO of Take 2 Logistics (Central Florida), for a masterclass on people, numbers, and scaling the final mile the right way.
Lance shares his origin story dropping out of high school, rebuilding his life with a plan, earning an accounting degree and Master’s in Taxation, then making the pivotal decision that changed everything: buying a courier company instead of becoming a CPA.

From there, he breaks down how he grew a business from ~$1M to $25M, expanded to multiple states, built proprietary tech that unlocked scheduling scale, and why “the scoreboard” matters more than opinions. He also opens up about selling Fast Mile to Need It Now, the transition into a big-company structure with Geodis, and why he came out of retirement to launch Take Two Logistics driven by loyalty and the people who built the journey with him.

⏱️ Timestamps
00:00 Intro: “Numbers guy” + why Lance is respected
01:10 What is Take Two Logistics? (on-demand + point-to-point in Central Florida)
03:10 Coming out of retirement in 26 days
04:30 Doing it with his wife, Tina
06:10 Lance’s origin story: dropping out, then rebuilding with a plan
08:10 Accounting degree + Master’s in Taxation (CPA path)
09:25 The pivot: buying Fast Mile at 26 years old
11:10 The early model: rush/on-demand in the pre-email era
12:45 On-demand declines → the shift into “Final Mile” before it had a name
14:25 First warehouse + “I’ll never fill it” moment
16:05 Scaling to 250k sq ft in Orlando + multi-state growth
17:25 500+ drivers + the $25M run
18:40 Leadership: “Right people on the team, right positions”
20:15 How Lance identified the Florida distribution model
22:20 Aggregating lanes + making the numbers work
24:30 The key: anchor customer to support the warehouse
26:10 Contractor model vs W2 (and why it mattered)
28:10 The real struggle: scheduling, missed appointments, route blowups
30:00 The breakthrough: taking over the software + building a scheduling module
33:05 Why software is the most important tool in logistics
35:10 Numbers don’t have bias people do
36:40 The “scorecard vs scoreboard” story (and how it changed everything)
40:20 Exit strategy: valuing the business + improving EBITDA
43:10 “Urgent vs Important” + working from home on Fridays
45:40 Selling Fast Mile to Need It Now (and knowing the number)
48:10 Need It Now model: keep entrepreneurs running their markets
50:20 Cross-selling: making 1+1=3 without forced integration
52:00 Building Final Mile Complete (nationwide 3PL)
54:10 Geodis acquisition: what Geodis wanted + contract logistics explained
56:10 Big-company structure vs entrepreneurial speed
58:40 Why Lance launched Take Two: loyalty is a two-way street
1:01:10 Lessons from 40 years + “meetings to discuss meetings”
1:03:10 The book: “It IS Whether You Win or Lose… AND How You Play the Game”
1:07:10 Lance’s Last2First moments (3 pivotal decisions)
1:09:30 Closing: Take Two Logistics + final thoughts

🎧 Listen & Subscribe
📺 YouTube: http://www.youtube.com/@Last2FirstPodcast
🎧 Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP
🍎 Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941
🏈 Huddle: www.l2fhuddle.com
📌 Shoutout to our Sponsors!
Dropoff Inc.
Website: www.dropoff.com | Email: sales@dropoff.com | Phone: (512) 291-8883
GigSafe
Website: www.gigsafe.com | Phone: (888) 855-2131
Deliver Different
Website: www.deliverdifferent.com
SCI
Website: https://sciadmin.com/

How to Build High-Performing Teams That Last

Jason Burns — Tue, 03 Mar 2026 05:00:00 -0600

In this special, unplanned studio session, Jason sits down with Dr. Dominic Morais, a longtime friend from Vanderbilt and a leader in talent development and organizational culture (San Antonio Spurs).

This episode goes beyond the “X’s and O’s” of business and gets into what most leaders avoid: the person behind the company trust, care, accountability, emotional intelligence, and the internal drivers that shape performance.

Dom breaks down practical frameworks leaders can actually use:

Trust = competence, care, character
Work = results, processes, relationships
Why leaders must coach instead of control
How to build a culture people buy into (and perform in)
Operating from love vs fear and why that changes everything

⏱️ Timestamps

00:00 – Surprise studio session: “No notes, no cards, not even the branding”
02:00 – Meet Dr. Dom Morais: Tesla, Spurs, culture & people development
06:10 – The #1 leadership struggle: forgetting it’s always about people
09:30 – “Work is results, processes, and relationships”
12:20 – Trust framework: competence, care, character
16:40 – Why data alone doesn’t persuade (and what actually does)
20:30 – Vulnerability, fear, and leading from love vs fear
26:10 – Internal motivation vs external validation (and identity cliffs)
31:40 – Why leaders avoid self-reflection (and how trust opens it up)
36:20 – Emotional intelligence: self-awareness → self-management → social awareness
42:10 – Coaching vs telling: “That’s not a question, that’s a suggestion”
47:40 – Building leaders who can operate without you
52:20 – Burnout, culture measurement, and why it impacts the bottom line
56:30 – Accountability gets easier when people know you care
01:00:40 – Dom’s coaching clinic (Feb 26): building sustainable high performance
01:04:10 – Carl Jung quote: roots, darkness, and integration
01:09:20 – Dom’s “Last to First” moment + redefining success
01:13:30 – Final message: check in with yourself then lead your people

🎧 Listen & Subscribe:
📺 Subscribe on YouTube: http://www.youtube.com/@Last2FirstPodcast
🎧 Listen on Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP
🍎 Listen on Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941
🏈 Join the Huddle: www.l2fhuddle.com

📌 Shoutout to our Sponsors!
Dropoff Inc.
https://www.dropoff.com/
info@dropoff.com
+1 888-376-7633

GigSafe
https://www.gigsafe.com/
+1 407-496-9882

Deliver Different
https://deliverdifferent.com/

SCI

https://sciadmin.com/

Hollywood Courier Secrets: Studio Deliveries, Teamsters, and the “Massive Success” Mindset

Jason Burns — Tue, 24 Feb 2026 05:00:00 -0600

In this episode, Jason sits down with Jesse Perez, Founder & CEO of Classic Couriers, a Hollywood-based courier company founded in 1982. With 40+ years in the business, Jesse shares a rare behind-the-scenes look at studio logistics, Teamsters, film-era deliveries, and how Classic Couriers pioneered efficiency long before “last mile” became a buzzword.

From getting fired due to nepotism, to landing Paramount Pictures as the first client, Jesse breaks down how he shifted risk away from studios with a pay-per-delivery model, introduced early tech like two-way radios, and built a company that scaled to 100 union drivers and 4,000–5,000 deliveries per day at its peak.

He also shares unforgettable Hollywood moments including a personal encounter with Frank Sinatra and the quote that stayed with him every day: “The best revenge is massive success.”

Jesse explains how the industry changed forever during 2006–2008 (recession + writer strike + digital acceleration), how COVID reshaped studio work, and how he pivoted into tangible freight, entertainment logistics (sports/concerts), prescriptions, and warehousing.

02:17 – Intro: 40+ years in the game + “mob/mafia” stories teased
03:22 – Jesse Perez + Classic Couriers origins (founded 1982)
06:27 – Why Jesse got fired: nepotism + “not clearly legal” business
08:47 – Starting the company (and why delays saved them)
11:27 – What couriers did for studios: film, scripts, dailies, sound
14:27 – The studio problem: guaranteed union hours + “dog house” downtime
16:37 – Jesse’s model: pay per delivery + shift risk to Classic Couriers
18:57 – Indemnifying studios: workers comp, liability, cargo insurance
21:47 – Why W2 only + no subcontracting rules
24:47 – What made them different: preppy uniform concept + brand image
26:57 – Early innovation: two-way radios (before phones)
29:27 – Dispatch software + electronic billing + reporting data
32:37 – “The data is more important than the delivery”
35:37 – Film-era logistics: raw film → labs → dailies → actor homes
40:27 – Celebrities + Sinatra story + “massive success” quote
44:27 – Peak scale: 100 Teamsters + 4,000–5,000 deliveries/day
47:47 – Digital shift + recession/writer strike 2006–2008
52:27 – Pivot realization: “tangible things” vs digitized paper
55:27 – Expansion into sports, concerts, conventions, entertainment logistics
01:00:27 – Minority-owned path + union pushback + legal fight
01:08:57 – Breaking monopoly + opening doors for Black & brown workers
01:14:27 – Warehousing lessons: “cart before the horse” + humility
01:19:17 – COVID impact: studios ghost town + Rx delivery surge
01:23:47 – Last-to-First moment + risk, fear, and pivoting
01:27:57 – Final advice: don’t be afraid to pivot

📌 Shoutout to our Sponsors!
Dropoff Inc.
https://www.dropoff.com/
info@dropoff.com
+1 888-376-7633

GigSafe
https://www.gigsafe.com/
+1 407-496-9882

Deliver Different
https://deliverdifferent.com/

SCI
https://sciadmin.com/

Not Just Any Growth! The Strategy Behind Expak Logistics

Jason Burns — Tue, 17 Feb 2026 06:00:00 -0600

Chairman & CEO Michael Kraus joins Jason Burns on Last2First to break down how Expak Logistics rebuilt from the ground up, including the bold choice to walk away from Amazon, shift to an asset-light managed transportation model, and scale nationwide through an agent network, strong SOPs, and obsessive operational discipline.

If you’re building in the final mile / middle mile / retail distribution, this episode is packed with real operator insight: how to price intelligently, choose the right carrier partners, run clean launches, reduce noise for customers, and win long-term through consistency.

01:44 — Intro + meeting Michael Kraus in California
03:14 — Michael’s origin story: Wall Street → M&A → logistics
06:24 — The “printing + parcels” synergy that didn’t work
08:34 — Why logistics was the long-term bet
09:49 — Discovering X Pack Logistics (2011–2012)
11:24 — The bold reset: selling off ~80–90% of revenue
13:24 — The Amazon growth lesson: “not just any growth”
15:04 — X Pack today: nationwide coverage + agent network model
16:54 — Why customers trust them without owning assets
18:54 — How X Pack manages 50+ active partners (and a database of 800)
20:49 — Front-end analytics + the “one-pager” carrier package
24:04 — SOPs that actually get read + how they launch new programs
26:54 — Pricing guidance: art + science + capacity reality
29:24 — What makes a great carrier partner
30:49 — “Why do we exist?” accountability vs blaming subcontractors
33:09 — Private equity perspective: building long-term (no debt)
35:54 — Leadership shift: investor → operator lessons
37:54 — Writing SOPs for real-world execution (not “Wall Street lawyers”)
40:04 — AI in logistics: where it helps + where it doesn’t
42:54 — Sales = relationships: “email isn’t closing a deal”
45:44 — Parenting + coaching: delegation, mistakes, growth
48:54 — Competitive edge + “chip on my shoulder” mindset
50:54 — Quiet peak season = operational excellence
53:54 — Future of last mile: service, stability, and “quieting the noise”
57:04 — California risk (AB5 / classification) + being thoughtful
58:54 — “Last2First moment”: walking away from Amazon
1:00:54 — Closing thoughts + what X Pack is focused on next

Guest: Michael Kraus/ https://www.linkedin.com/in/michael-s-kraus-547a278/
https://expak.com/

👉 Subscribe on YouTube: http://www.youtube.com/@Last2FirstPodcast
🎧 Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP
🍎 Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941
🏈 Join the Huddle: www.l2fhuddle.com

📌 Shoutout to our Sponsors!

Dropoff Inc.
https://www.dropoff.com/
info@dropoff.com
+1 888-376-7633

GigSafe
https://www.gigsafe.com/
+1 407-496-9882

Deliver Different
https://deliverdifferent.com/

SCI
https://sciadmin.com/

Deliver Different: The Courier Software Built from Real Operations

Jason Burns — Tue, 10 Feb 2026 05:00:00 -0600

In this episode of the Last2First Podcast, Jason sits down virtually with Steve Bonnici, founder of Urgent Couriers and co-founder of Deliver Different joining from **Auckland.

Steve breaks down the real origin story: how his family’s transportation roots shaped his path, how Urgent Couriers evolved from traditional messenger work into major medical + routed logistics, and why a decision in 1995 to build custom technology became the biggest “last to first” catalyst of his career.

You’ll also hear the behind-the-scenes story of scaling during COVID, building gig-driver infrastructure that actually performs, and how Deliver Different was born out of solving real operator problems not tech theory.
If you’re a courier operator, dispatcher, or logistics founder trying to scale profitably, this is a must-watch.

✅ Subscribe for more operator-to-operator conversations.
👍 Like / Comment: What’s the #1 operational bottleneck holding your company back right now?

⏱️ Chapters / Timestamps
02:00 – Intro (virtual episode + Steve joins from Auckland)
03:15 – Urgent Couriers today: scale, revenue, market size (New Zealand)
05:10 – Family roots in transportation (grandfather → coaches → ski field transport)
08:05 – Starting Urgent Couriers in 1989: “They’re doing it badly — I can do it better”
10:40 – The courier industry shift: documents → fax/email → new verticals
12:35 – Early adoption: online booking in 1995 (before people were ready)
15:05 – Why Steve built his own system (cost, necessity, scalability)
18:10 – Independent contractors vs employees: productivity difference
21:00 – Home delivery evolution: retailers resisted, then the market changed
24:10 – Urgent Tonight / evening home delivery + the Uber Eats disruption
27:25 – The operational spark: food box delivery + resource constraints
30:10 – Building gig-driver tools: routing, training, onboarding, compliance
34:30 – The performance surprise: new drivers + great tech beat “experienced” drivers
37:10 – Scaling during COVID: 10K → 30K deliveries/week and visibility dashboards
40:20 – Route building at scale: capacity, vehicle types, sequence optimization
43:10 – Error elimination: scanning + pallet validation (reducing missorts)
46:15 – Losing HelloFresh + the margin reality (why “cheaper” didn’t work)
49:10 – Where the industry is going: specialized, high-integrity, high-value delivery
52:10 – “Solve 10 apps on a phone”: the no-app portal for partner/agent deliveries
55:10 – Steve’s “Last to First” moment: the 1995 tech decision
57:00 – Wrap-up + conferences (Air Cargo, CLDA, ECA)

🔗 Follow / Listen
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🎧 Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP
🍎 Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941
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📌 Shoutout to our Sponsors!

Dropoff Inc.
https://www.dropoff.com/
info@dropoff.com
+1 888-376-7633

GigSafe
https://www.gigsafe.com/
+1 407-496-9882

Deliver Different
https://deliverdifferent.com/

SCI
https://sciadmin.com/

Courier vs Carrier + Air Freight Regulations: Ralph Perrothers on TSA, IAC & STA Training

Jason Burns — Tue, 03 Feb 2026 05:00:00 -0600

Air freight compliance is one of the most misunderstood parts of the courier world, and it can cost you big if you get it wrong.

In Episode 5, I sit down with Ralph Perrothers, Founder & CEO of On-the-Go Cargo (NY/NJ), to break down the real-world shift from expedited air freight to local on-demand after 9/11, how AOG (aircraft on ground) freight works, and the TSA compliance stack every operator needs to understand: IAC (Indirect Air Carrier), STA (Security Threat Assessment), training requirements, and agent compliance.

We also get into a debate that matters more than people realize: courier vs carrier and what our industry should be calling itself.

02:01 — Intro: Ralph Perrothers + On-the-Go Cargo
03:26 — What OTG does: expedited air freight → local on-demand
05:41 — Why air freight changed before/after 9/11
08:11 — AOG (Aircraft on Ground): why urgency is REAL
11:31 — Media logistics: “then vs now” (cases → digital)
14:11 — Ralph’s origin story: starting at 17 + learning fast
18:21 — The early career path (Choice → AAA → PDQ → GM)
22:51 — Scaling a small courier: $500K → $3.5–$4M in ~2.5 years
26:11 — Why hiring “close relationships” can burn you (hard lesson)
29:11 — Building balance: complementary verticals (air + local + medical)
32:06 — Day-to-day challenges: attendance, software, ops waves
35:11 — XLA vs CLDA: what’s different (express vs cartage world)
39:11 — Courier vs Carrier: why the words matter
43:11 — TSA 101: IAC explained (what it is + why it exists)
47:11 — STA + training requirements (and why fines happen)
52:31 — Agent compliance + why the system needs modernization
56:11 — Varu: what it is + how it helps (digital compliance + transfers)
59:21 — The CLDA push: direct regulation, fewer silos, better verification
01:04:21 — Personal side: fatherhood + priorities
01:08:11 — Ralph’s “Last to First” moment(s)
01:11:41 — Final takeaways + wrap

Guest: Ralph Perrothers, Founder/CEO, On-the-Go Cargo https://www.linkedin.com/in/ralph-perrothers-96554bb/
Markets: New York / New Jersey (expanding to Florida in early 2026)
otgcargo.com

The problem isn't the driver - it's leadership.

Jason Burns — Tue, 27 Jan 2026 05:00:00 -0600

What does it take to build a final-mile delivery network that covers every ZIP code in Arizona and scales into Nevada/Utah without relying on independent contractors?

In this clip, Jason Burns sits down with Ken Reynolds, Founder & CEO of Accurate Cargo Delivery, to break down how an air freight cartage company evolved into a diversified final mile operation with ~95 vehicles, including 26’ box trucks and semis with liftgates, plus dedicated fleet replacement services for customers who don’t want the liability of owning trucks and managing drivers.

Ken shares real operator lessons on:

✅building route density (the “hook” account that starts it all)
✅why Accurate is 100% W2
✅service recovery and protecting your reputation
✅safety-first culture (and why it’s non-negotiable)
✅where AI fits in customer service without removing the human touch
✅If you’re a carrier, 3PL, shipper, or final mile operator, this is a masterclass in scaling the “in-between” that keeps supply chains moving.

Connect with Ken:
https://www.linkedin.com/in/kenreynolds/
accuratecargo.com

01:54 Intro + why “the in-between” matters
02:59 Accurate Cargo origin: air freight cartage → final mile
03:59 Coverage: every ZIP in Arizona + parts of NV/UT
05:04 Fleet size & equipment (box trucks, semis, liftgates)
06:09 Final mile definition: residence, business, DC
06:59 Why Accurate is 100% W2 (no ICs)
07:59 Verticals served: HVAC, beauty, construction, grocery, hazmat
09:04 Dedicated fleet replacement vs commingled routes
10:19 Pricing approach: not one-size-fits-all (weight/distance/pallet)
11:59 Building route density: the “hook” + rural routing strategy
13:59 Ken’s origin story: real estate → trucking entrepreneur
15:59 First big break: PetSmart freight + making it happen fast
18:14 Responsiveness: cell phone mindset + reputation management
20:04 Service recovery story (late-night delivery) + “hotshot” solution
21:59 Culture shift: mentor vs manager + respect for drivers
23:59 Safety as #1 (seatbelts, speed, hourly pay = slow down)
26:04 Tech: driver cameras as exoneration + distraction prevention
27:59 AI in customer service: automate the “robot work,” keep humans
30:04 Book moment: “Your Next Five Moves” + critical thinking
31:59 Last-to-First moment: hiring a COO + leading from 10,000 feet
34:04 Close + how Accurate empowers drivers (quarterly 1:1s)

📌 Shoutout to our Sponsors!

Dropoff Inc.
https://www.dropoff.com/
info@dropoff.com
+1 888-376-7633

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https://www.gigsafe.com/
+1 407-496-9882

Deliver Different
https://deliverdifferent.com/

SCI
https://sciadmin.com/

Follow + Subscribe:
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🎧 Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP
🍎 Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941
🏈 Join the Huddle: www.l2fhuddle.com

Building a Delivery Business Without a Playbook

Jason Burns — Tue, 20 Jan 2026 05:00:00 -0600

New Episode! Ryan Cunningham transitioned from the medical field to building a fast-growing last-mile operation, and within about 18 months, she scaled Snaps Logistics to 40 drivers.

In this episode, Ryan breaks down how she started with gig apps in a sedan, upgraded into larger vehicle capacity, landed contracts, managed growth pains (including driver issues and missed deliveries), and what she’s focused on next: warehousing, company vehicles, and government contracting.

We also talk about real operator problems: pricing work correctly, handling wait time, building a driver Rolodex, and why systems (TMS, POD workflows, optimization) become non-negotiable as you scale.

Connect with Ryan:
📩 contact@snapslogistics.com

Subscribe to Last2First on YouTube: http://www.youtube.com/@Last2FirstPodcast
Join the Huddle: www.l2fhuddle.com

Chapters / Timestamps (update once final edit is locked)

02:12 – Intro + Ryan’s journey into logistics
04:17 – What Snaps Logistics does (e-comm, medical, cargo vans/box trucks)
06:22 – Medical background → inspiration from “women in logistics”
09:17 – Getting her CDL + early over-the-road experience
12:22 – The moment that sparked entrepreneurship (LLC + business mindset)
15:12 – Starting with gig apps (Uber/Lyft, catering, auto parts, medical)
18:27 – Income reality early on + upgrading from sedan → SUV
21:17 – First driver hired (auto parts route) + learning contracts as she went
25:12 – How she scaled from 1 driver to 40 drivers
28:22 – Landing routes via LinkedIn + Jitsu partnership
32:27 – Real growth pains: driver issues, abandoned packages, pay complaints
36:22 – Expanding into Minnesota + managing ops remotely
40:22 – Profitability talk: stacking opportunities + what’s “worth it”
44:17 – Pricing, RFPs, wait time, and why operators need better tools
49:27 – Systems gap: no TMS yet + manual POD workflows
53:22 – Future vision: warehouse, company vehicles, government contracts
58:32 – LegalShield: protecting drivers/business owners (citations + contracts)
01:01:32 – Ryan’s “Last to First” moment + inspiring her sister’s success
01:04:22 – Wrap-up + how to connect with Ryan

Keywords: last mile delivery, courier company, women in logistics, logistics entrepreneur, gig apps to contracts, delivery business scaling, fleet growth, route contracting, RFP pricing, warehousing, government contracts, Snaps Logistics, Ryan Cunningham, Texas logistics.

📌 Shoutout to our Sponsors!

Dropoff Inc.
https://www.dropoff.com/
info@dropoff.com
+1 888-376-7633

GigSafe
https://www.gigsafe.com/
+1 407-496-9882

Deliver Different
https://deliverdifferent.com/

SCI
https://sciadmin.com/

🎥 Watch, then drop a comment: What’s the #1 KPI you track weekly?

Follow + Subscribe:
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🎧 Spotify: https://open.spotify.com/show/3gDS58w...
🍎 Apple Podcasts: https://podcasts.apple.com/hn/podcast...
🏈 Join the Huddle: www.l2fhuddle.com

Guest: Ryan Cunningham, snappzlogistics.com
Host: Jason Burns, Last2First Podcast
#Last2First #Logistics #AirFreight #Cartage #3PL #Courier #IndependentContractors #KPIs #RiskManagement #SupplyChain

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Air Freight + Final Mile: How to Build Routes, Fill Trucks, and Protect Margins

Jason Burns — Tue, 13 Jan 2026 05:00:00 -0600

In Episode 44 of the Last2First Podcast, we sit down with Chris Bartley, COO of Fifth Dimension Logistics (New Jersey), to break down what it really takes to run a customized logistics operation from air freight cartage and contract logistics to scaling with an independent contractor (IC) model, managing peak-season uncertainty, and building a weekly KPI dashboard that keeps the business accountable and profitable.

We also dig into a big one: broker vs motor carrier structures for IC fleets, why it matters for risk + insurance, and how rigid compliance platforms can create real friction for operators doing things the right way.

02:00– Intro: Innovators moving the industry “from last to first”
03:05 – Why Chris prefers the COO seat (and what it says about scale)
05:10 – What Fifth Dimension Logistics actually does (customized logistics)
07:05 – Cartage/air freight vs courier: “two different worlds”
09:10 – The origin story: Atlantic Freight, XPO acquisition, and the spin-off
12:10 – Why California + remote ops didn’t work (and the operator lesson)
14:05 – The Vegas turnaround: giving the station to employees (factoring model)
18:10 – Fleet breakdown: sprinters → 26’ box trucks → 53’ trailers
20:45 – Growth during COVID: what changed and how they handled capacity
24:10 – Why Chris protects speed: “no red tape” ops + fast RFP response
27:10 – Air freight tariffs + average shipment economics (and why volume matters)
31:35 – Peak season + tariffs: uncertainty, inventory surges, and consumer pressure
35:10 – Broker vs motor carrier for IC fleets (risk, misclass, compliance friction)
42:15 – Insurance + building requirements: why margins get squeezed
46:10 – KPIs & dashboards: weekly pro forma P&L, cost controls, profit sharing
52:20 – Automating reporting (bots, dashboards, real-time visibility)
56:10 – “Last to First moment”: legacy, family business, and long-term outlook
59:05 – Closing + how to connect with Chris / Fifth Dimension

📌 Shoutout to our Sponsors!

Dropoff Inc.
https://www.dropoff.com/
info@dropoff.com
+1 888-376-7633

GigSafe
https://www.gigsafe.com/
+1 407-496-9882

Deliver Different
https://deliverdifferent.com/

SCI
https://sciadmin.com/

🎥 Watch, then drop a comment: What’s the #1 KPI you track weekly?

Follow + Subscribe:
📺 YouTube: http://www.youtube.com/@Last2FirstPodcast
🎧 Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP
🍎 Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941
🏈 Join the Huddle: www.l2fhuddle.com

Guest: Chris Bartley, COO Fifth Dimension Logistics (NJ) https://www.linkedin.com/in/bartleychris/ https://www.5dmlx.com/
Host: Jason Burns, Last2First Podcast https://www.linkedin.com/in/jasongburns/

#Last2First #Logistics #AirFreight #Cartage #3PL #Courier #IndependentContractors #KPIs #RiskManagement #SupplyChain

How Regional Carriers Win Bigger Shippers: Footprint, Tech, Contracts & Partnerships

Jason Burns — Tue, 06 Jan 2026 05:00:00 -0600

Last2First Family this episode is all about finding MORE volume… and more importantly, PROFITABLE volume.

We are joined by Timur, Founder & CEO of Small Parcel (and host of Logistics Remix). Timur lives “in the middle” between shippers, 3PLs, and the carriers who actually execute the last mile. We break down what shippers care about, how small parcel pricing really works, why FedEx/UPS keep adding complexity, and how regional carriers can position themselves to win meaningful share.

We also cover zone skipping (in plain English), carrier footprint expectations, the two biggest blockers in shipper onboarding (tech + legal), and what carriers should do right now to get in front of the right shippers.

✅ If you’re a last-mile operator trying to grow smart, this one’s for you.
Follow/Subscribe to Last2First:

02:29 – Intro: finding profitable volume + why this guest matters
03:34 – Timur’s origin story: Ohio State → Honda logistics analyst
05:34 – Cutting teeth at CH Robinson (freight brokerage across modes)
07:09 – Startup rocket ship: 20 employees → 1,000 + IPO in 4 years
08:44 – uShip + Shipping Wars: the accidental media growth engine
10:49 – LSO (regional parcel) + what Timur learned inside a carrier
12:59 – The 2 biggest blockers in shipper onboarding: Tech + Legal
15:39 – What SmallParcel.com does (“TurboTax for Shipping”)
17:34 – The 3 savings buckets: better rates / carrier switch-add / claims & rebates
19:39 – How Timur generates demand: LinkedIn + becoming the trusted expert
22:34 – Carrier perspective: how to price opportunities when margins tighten
25:09 – Market reality: more entrants, VC expansion, why bids got so competitive
27:39 – Where regional/alternative carriers win: speed, niche, reliability
29:09 – Zone Skipping explained (real-world example: LA → NY)
31:49 – Minimum footprint: what shippers need for it to be “worth it”
33:44 – FedEx/UPS reactions: surcharges, pricing knobs, dimensional rounding
36:39 – What happens next: opportunity shift toward regional networks
38:04 – If you’re a regional carrier: how to get in front of shippers (events + partnerships)
40:34 – Timur’s “Last to First” moment: moving into product/tech at Echo
42:39 – Wrap + Timur joins as a coach in the Last2First Huddle
43:29 – Outro

📺 YouTube: http://www.youtube.com/@Last2FirstPodcast
🎧 Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP
🍎 Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941

Join the community: Last2First Huddle → https://www.l2fhuddle.com

💼 Connect with our guest:
🔗 Timur Eligulashvili / https://www.linkedin.com/in/timureli/

📌 Shoutout to our Sponsors!

Dropoff Inc.
https://www.dropoff.com/
info@dropoff.com
+1 888-376-7633

GigSafe
https://www.gigsafe.com/
+1 407-496-9882

Deliver Different
https://deliverdifferent.com/

SCI
https://sciadmin.com/

Inside the SDS Rx Story: 17 Years to a Game-Changing DHL Exit

Jason Burns — Tue, 09 Dec 2025 04:00:00 -0600

In this Off-Season Exclusive of the Last2First Podcast, Jason Burns sits down with Drew Kronick, former Founder & CEO of SDS Rx (now part of DHL Supply Chain) to unpack how he built a national healthcare last-mile platform, partnered with private equity, and ultimately sold to the largest logistics provider in the world.

Drew shares his journey from growing up in a family delivery business to launching SDS Rx in 2009, scaling it to thousands of routes across all 50 states, leading in pharmacy, radio pharma, and health systems, and building the technology and culture that positioned SDS Rx as DHL’s missing capability in its global healthcare strategy.

You’ll hear powerful lessons on leadership, risk, conviction, mission, values, and what it feels like to sit across from DHL as they show you where your company fits into their global 2030 vision.

This conversation is a masterclass in focus, differentiation, and long-term thinking in the final-mile industry.

💡 In this episode, we cover:

How SDS Rx became a national healthcare last-mile powerhouse
Why technology partnerships and audit innovation set them apart
How mission, vision & values held a decentralized team together
What institutional capital taught Drew about value creation
Why DHL saw SDS Rx as an essential capability acquisition
What founders need to know about multiples, strategy & exits
Drew’s advice on risk, family, conviction, and the real meaning of the entrepreneurial journey

🎬 LIVE Film Study with Drew Kronick

We’re taking this episode further with a deep-dive breakdown session:

🎬 Film Study with Drew Kronick (former SDS Rx Founder + CEO)
📅 Tuesday, Dec 17
⏰ 10:15 AM – 11:00 AM CST

👉 Please click on the link and join the event (and activate your 10-Day Free Trial of The Huddle):
https://www.l2fhuddle.com

One link.
Join the event → Access The Huddle → Get your 10-day free trial.

🎧 Subscribe to the Last2First Podcast:

Apple Podcasts → https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941
Spotify → https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA

50 Years of Priority Dispatch: Jeff Thomas on Family, Drivers & Growth

Last2First Podcast — Tue, 02 Dec 2025 04:00:00 -0600

Ladies and gentlemen, Last2First family… we’re closing out Season 4 with a heavyweight.

Jeff Thomas is the President & CEO of Priority Dispatch, a second-generation leader who helped turn a one-vehicle operation serving Procter & Gamble in 1973 into a nearly $100M regional powerhouse in the Midwest.

In this Season 4 finale, we sit down in his hometown of Cincinnati, Ohio to unpack:

✅The legacy of his father – a true pioneer and founding force behind the Messenger Courier Association (now CLDA)

✅What it was like growing up in the family business, stuffing envelopes and sweeping warehouses for free

✅How Jeff inherited a $4–5M company and bet big on banking, growing Priority to $10–12M with facilities across Ohio

✅The real story behind the power struggle with his dad as growth, risk and vision started to collide

✅How his father’s health crisis unexpectedly cleared the way for Jeff to lead – and forced him to build a smarter leadership team

✅Why he embraces the idea that he’s a leader, not a micromanager, and hires people “a lot smarter than me”

✅The Opportunity Matrix his team still uses today to evaluate every new deal so they’re not “just making deliveries for delivery’s sake”

✅Why drivers – ICs and W-2s – are “not a means to an end, they are the end itself”

✅How Priority has navigated banking, pharma distribution, healthcare and multiple reinventions over 50 years

✅Why he’s resisted private equity and stayed privately held to better serve customers, associates and drivers

✅His take on the future of last mile, local vs. national providers, and why he believes:

“Bigger is not always better, but better is better.”

If you’re in the last mile space and you want to get smarter, more profitable, and more intentional about the work you say “yes” to… this episode is loaded with game-changing insight.

Apple Podcasts 🍎 https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941
Spotify 🎧 https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA

💼 Connect with our guest:
🔗 Jeff Thomas- https://www.linkedin.com/in/jeffrey-thomas-327807b/

📌 Shoutout to our Sponsors!

Dropoff Inc.
https://www.dropoff.com/
info@dropoff.com
+1 888-376-7633

GigSafe
https://www.gigsafe.com/
+1 407-496-9882

Deliver Different
https://deliverdifferent.com/

From Chicago To the World: Daniel Gonzales leading US Messenger

Jason Burns — Tue, 18 Nov 2025 05:00:00 -0600

Episode 40 – Daniel Gonzalez, President & CEO of US Messenger & Logistics Management Group + President of Olympic Logistics In this episode of the Last2First Podcast, Jason Burns sits down in Chicago with Daniel Gonzalez, a second-generation leader who now runs US Messenger, one of the dominant last mile providers in the Chicago market – and has recently acquired Olympic Logistics, a 3PL freight broker handling domestic and international freight. Daniel shares how he went from college bowler to “Swiss Army knife” in his family’s company – working the warehouse, dispatch, customer service, billing, routes and operations – before stepping into the role of President & CEO. He breaks down: ✅How US Messenger runs messenger intercept centers for over 30 buildings in downtown Chicago ✅Why tenants trust their packages from dock to desk with US Messenger ✅How their bike messengers (W2 employees) still move critical freight in brutal Chicago winters ✅What it means to staff mail centers for major law firms, hospitals and printing companies ✅The story behind acquiring Olympic Logistics and expanding into international shipments ✅Using a “say yes” mentality and a trusted agent network to service clients nationwide and abroad ✅The real challenges around insurance, risk, pricing and margins in last mile ✅Why Daniel thinks the barrier to entry in last mile is lower than ever – and what still separates real operators ✅How technology, data and AI are changing dispatch, visibility and customer expectations Daniel also reflects on his “last to first” moment – realizing that every envelope, specimen, cornea and file box has real human impact behind it, and why his mission is to make sure every order, every client and every employee matters. Apple Podcasts 🍎 https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 Spotify 🎧 https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA 💼 Connect with our guest: 🔗 Daniel Gonzales - https://www.linkedin.com/in/danielgonzales89/ 📌 Shoutout to our Sponsors! Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1 888-376-7633 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Deliver Different https://deliverdifferent.com/

Inside the Automotive Delivery Goldmine with Tony Carter (Principle Distribution)

Jason Burns — Tue, 04 Nov 2025 04:00:00 -0600

What does it take to grow automotive delivery revenue from $300K to $1.6M in 90 days… and still sleep at night? In Episode 38 of the Last2First Podcast, Jason Burns sits down with Tony Carter, VP of Business Development at Principal Distribution and EVP of Axion Professional Solutions, to unpack a lifetime of lessons from the baseball field, the warehouse floor, and the final mile. Tony breaks down how he built winning teams, why “you cannot teach someone to care,” and how a 92 mph fastball to the face completely changed the trajectory of his life and career. He also shares how one simple website upgrade turned into 30% of all new business for a logistics company. If you’re a final mile owner, leader, or operator in the automotive or logistics space, this episode is packed with real stories, real scars, and real strategy. 🔑 In This Episode, You’ll Learn: ✅How Principal Distribution is building a powerhouse in automotive delivery across Texas and Arizona ✅Why Tony believes the ultimate competitive edge is simple: “Do they care?” ✅The mindset shift that came after getting hit by a 92 mph fastball ✅How he helped grow a tire distribution business from $300K to $1.6M/month in 90 days ✅Why automotive is such a resilient, underappreciated final mile vertical ✅The story of turning a one-page, outdated site into a lead engine driving 30% of revenue ✅What most final mile owners are getting wrong about marketing and budgets ✅How to hire, promote, and build teams that are truly committed—not just competent ⏱️ Timestamps / Chapters 1:48 – Intro: Welcome back, Last2First family 3:53 – Who is Tony Carter? Roles at Principal Distribution & Axion 7:58 – Moving to Austin, coming out of “retirement” & finding purpose 12:33 – Can you teach people to care? Building teams that actually give a damn 18:08 – Jason’s football story: the power of trust and buy-in 22:18 – Inside Principal Distribution & Maxim Direct’s next-day auto parts model 29:03 – Why automotive is a powerful, resilient final mile niche 35:28 – TireHub story: scaling from $300K to $1.6M/month in 90 days 41:53 – Bored as a successful entrepreneur: American Warehouses & the 2008 crash 46:58 – The 92 mph fastball that changed everything 52:48 – Lessons from college baseball & competing at the highest level 59:18 – Losing his brother & what real care looks like in life and business 1:05:03 – How one website drove 30% of revenue (and why your site is probably lazy) 1:11:28 – GWC, overpromoting people & putting talent in the right seat 1:16:08 – What final mile owners get wrong about marketing and investment 1:18:58 – Closing thoughts + where to find Tony 🎧 Listen & Subscribe: Spotify 🎧 https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts 🍎 https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 YouTube ▶️ https://www.youtube.com/@Last2FirstPodcast 💼 Connect with our guest: 🔗 Tony Carter — https://www.linkedin.com/in/tony-carter-09520311/ 📌 Shoutout to our Sponsors! Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1 888-376-7633 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Deliver Different https://deliverdifferent.com/

Final Mile Masterclass: Distribution, Medical, IC Model & Margins

Jason Burns — Tue, 28 Oct 2025 05:00:00 -0500

In this episode, Jason sits down with Jim Bernecker, President & Chief Sales Officer of Relay Express, to unpack how a regional courier scaled across Cincinnati, Dayton, Columbus, Cleveland, Detroit, Indianapolis, and Louisville—and how they balance on-demand, medical/pharma routes, and a large-vehicle distribution arm. You’ll hear how Relay built density with cross-dock operations, why they’ve supported the independent contractor (IC) model for 39 years, how they vet master contractors, and the playbook Jim uses to bid, price, and protect margins—even as gig platforms push prices down. We also get into ECA/CLDA marketplace strategy, compliance/chain of custody, and developing young talent for 24/7 operations. Direct quotes from Jim: “They handed me a pager, an atlas, and a Chamber of Commerce directory.” “First success was… a cross dock… sweep at 3:00 PM → sort → next-day by noon.” What you’ll learn ✅Building a hybrid carrier: on-demand, medical/pharma, and truck distribution Cross-dock economics: sorting, next-day by noon, returns & pallet (skid) costs ✅IC vs. gig: compliance, chain of custody, quality and margin impact ✅Master contractors: when they work, how to vet, and backups/overage ✅Route design & pricing: contribution margin by account, daily/weekly reviews ✅Enterprise expansion: how one customer pulls you into new markets (the right way) ✅ECA marketplace & CLDA advocacy: turning conferences into real revenue ✅Talent: hiring for curiosity/work ethic, college recruiting, 24/7 expectations 🎧 Listen & Subscribe: Spotify 🎧 https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts 🍎 https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 YouTube ▶️ https://www.youtube.com/@Last2FirstPodcast 💼 Connect with our guest: 🔗 Jim Bernecker —https://www.linkedin.com/in/jim-bernecker-20932213/ 📌 Shoutout to our Sponsors! Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1 888-376-7633 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Deliver Different https://deliverdifferent.com/

The Hard Truth About Rates, 3PLs & Growth in Final Mile

Jason Burns — Tue, 21 Oct 2025 05:00:00 -0500

Episode 36 is OUT TODAY! Host Jason Burns sits down in Chicago with Assif Hussain, Founder & CEO of Great American Delivery Service, for an unfiltered look at last-mile entrepreneurship: the immigrant grind, that first dock-door win, riding out cash-flow pain, and the real math behind 3PL vs direct customers. Assif came to the U.S. with $40 and big dreams. He learned the streets from a map book, drove as an IC, then took the leap: company formation, insurance battles, a scary empty warehouse… and the first shipment that changed it all. Today his team of ~75 handles messengers/courier/expediting across Chicagoland and beyond (24/7/365). What we cover ✅From driver to founder: airport work, expediting and learning the craft ✅The “empty warehouse” chapter → when it finally paid the rent ✅Why the first big customer matters (and how he got it) ✅3PL vs direct: margin squeeze, control, and customer experience ✅Pricing pressures vs UPS/FedEx increases — how smaller carriers survive ✅TMS, communication, and the customer you lose when you don’t communicate ✅CLDA/ECA networking that actually turns into revenue ✅Leadership, responsibility, and keeping payroll safe when AR slips 👍 Like the episode, 💬 comment your biggest takeaway, and ↗️ share with your team. 🎧 Listen & Subscribe: Spotify 🎧 https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts 🍎 https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 YouTube ▶️ https://www.youtube.com/@Last2FirstPodcast 💼 Connect with our guest: 🔗 Asif Hussain —https://www.linkedin.com/in/asif-hussain-3413a41ab/ 📌 Shoutout to our Sponsors! Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1 888-376-7633 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Deliver Different https://deliverdifferent.com/

CLDA President Joel Pinsky on Final Mile Growth, Networking & Leadership

Jason Burns — Tue, 14 Oct 2025 04:00:00 -0500

In this episode of the Last2First Podcast, host Jason Burns sits down with Joel Pinsky, CFO of Global Messenger & Logistics and the current President of the Customized Logistics and Delivery Association (CLDA). Joel’s journey is anything but traditional — from starting as a CPA, then becoming a restaurateur, to finding his way into the final mile industry through a consulting role that changed everything. Today, he leads one of the most respected logistics networks in the country and represents the voice of our industry through the CLDA. Jason and Joel dive deep into: 💡 How Joel’s financial background shaped the way he runs and scales his business 🚚 The evolution of Global Messenger — from messenger work to nationwide logistics solutions 👨‍👦 The realities of running a family business alongside his son 🤝 How CLDA networking creates million-dollar opportunities for members 📈 Why the future of the final mile depends on collaboration, innovation, and community If you’re in the logistics, courier, or delivery space — this episode is packed with insight, experience, and inspiration from one of the industry’s most respected leaders. 🎧 Listen & Subscribe: Spotify 🎧 https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts 🍎 https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 YouTube ▶️ https://www.youtube.com/@Last2FirstPodcast 💼 Connect with our guest: 🔗 Joel Pinsky — https://www.linkedin.com/in/joel-pinsky-1a57b6194/ 📌 Shoutout to our Sponsors! Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1 888-376-7633 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Deliver Different https://deliverdifferent.com/

Fixing Final Mile Value: Pricing, Efficiency & Innovation — Chuck Moyer

Jason Burns — Tue, 07 Oct 2025 05:00:00 -0500

This week Jason Burns sits down with Chuck Moyer — President of Task4Pros, CLDA Hall of Famer, and one of the most respected leaders in the final mile industry. With over 40 years of experience, Chuck has seen it all — from dispatching with wall cards and map books to leveraging AI, automation, and innovative labor solutions to scale businesses nationwide. In this episode, Chuck shares: ✅ How he scaled a company from $3M → $100M in revenue ✅ Why 1–2 hour delivery deserves more value than overnight shipping ✅ Lessons from private equity and large-scale growth ✅ The future of labor, warehousing, and Task4Pros’ on-demand staffing model ✅ Why embracing AI and innovation is the key to staying ahead If you’re serious about logistics, courier services, or supply chain innovation, this conversation is packed with insights you won’t want to miss. 🎧 Listen on your favorite platform: 🔗 Spotify https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA 🔗 Apple Podcasts https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 📲 Follow our guest: LinkedIn: Chuck Moyer https://www.linkedin.com/in/crmoyer/ Company: Task4Pros https://www.task4pros.com/ 📌 Shoutout to our Sponsors! Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1 888-376-7633 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Deliver Different https://deliverdifferent.com/ #Last2First #Podcast #FinalMile #Logistics #Task4Pros #AI #SupplyChain

DDU Collapse, Hard Pivots, Real Leadership: The NOW Courier Story

Jason Burns — Tue, 30 Sep 2025 11:10:00 -0500

Season 4 of the Last2First Podcast kicks off with Ryan Schwalbach, President at NOW Courier. Ryan’s journey as a second-generation owner is full of highs, lows, and tough decisions—including firing his largest customer just years after acquiring the company from his parents. In this conversation, Ryan shares raw insights on leadership, resilience, and navigating a courier business through change, growth, and eventual sale. Topics We Cover in This Episode: ✅Second-generation ownership in the final mile industry ✅Transitioning a family business to the next generation ✅Scaling operations with independent contractor drivers ✅Tough leadership calls and letting go of major accounts ✅Customer relationships, pricing power, and profitability ✅Navigating market shifts and industry pressures ✅The emotional side of acquisitions and ownership ✅Building resilience as a leader in uncertain times ✅Selling a courier business and what drives the decision ✅The future of the final mile: data, drivers, and leadership 🔥 Season 4 also introduces a brand-new segment: 🚛 Driving the Mile — ride-along with drivers for a ground-level perspective 👉 Don’t miss a single episode! Subscribe: YouTube: https://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 👉 Connect with our guest: Follow Ryan Schwalbach on LinkedIn: https://www.linkedin.com/in/ryanschwalbach/ Follow NOW Courier: https://www.nowcourier.com/ #Last2FirstPodcast #FinalMile #Season4 #NOWCourier

Why Ionic Bought CXT: Andy Tryba’s Plan to Speed Up Last-Mile Tech

Jason Burns — Tue, 23 Sep 2025 06:00:00 -0500

n this Off-Season Exclusive, Jason sits down with Andy Tryba (Co-founder & CEO, Ionic Partners, the new owner of CXT Software) to answer the big questions: Why acquire CXT? What changes now? And where is last-mile tech headed next? We dig into: ✅How Ionic plans to double down on CXT’s product velocity (weekly releases, automated testing, AI-first engineering) ✅A vision for a truly autonomous TMS: automated dispatch, route optimization, and exception management at scale ✅Practical AI use cases you can deploy now (driver onboarding, training, proof-of-delivery with computer vision, proactive ops alerts) ✅Margin protection: consolidating tools, integrations, and data to lower software costs and boost productivity ✅Interoperability: small operators working seamlessly with big players via data transforms & APIs ✅Preparing for drones, AVs, and robotics—and why the winning stack will be horizontal and cloud-based ✅Talent: building elite, AI-native teams (globally) and a remote culture that actually works Who should watch: final-mile & medical courier owners, ops leaders, dispatch teams, and anyone rethinking their TMS, routing, or compliance stack.

Apply Trucking Rules to Final Mile Insurance: Visibility, Compliance & Better Rates | Tanner Owens

Jason Burns — Tue, 16 Sep 2025 05:00:00 -0500

In the third episode of our CUI Insurance mini-series, Jason Burns sits down with Tanner Owens, President of CUI Insurance Agency, to dive deep into trucking compliance, risk management, and how final-mile carriers can learn from trucking best practices. From CAB reports and FMCSA safety scores to workers’ comp E-Mod analysis, telematics, and return-to-work programs, this conversation breaks down what insurance carriers really look at—and how you can position your company as a “gold account” that wins better rates. In this episode, you’ll learn: ✅Why final mile delivery is starting to look more like trucking 🚚 ✅How CAB scores (unsafe driving, hours of service, maintenance) affect your insurability ✅The impact of workers’ comp E-Mods on your premiums—and how to fix costly errors ✅Why safety programs, telematics, and dashcams aren’t optional anymore ✅Smart strategies like composite rating that can stabilize your insurance costs ✅How CUI supports clients after the sale with stewardship reports, claims support, and fast COIs If you’re running a fleet—final mile, middle mile, or trucking—this is an episode you don’t want to miss. 👉 Don’t forget to like, comment, and subscribe for more insights from industry leaders. #FinalMile #Trucking #Insurance #RiskManagement #LastMileDelivery

Bahamian Logistics: Why True Independence Means Controlling Your Shipping

Jason Burns — Tue, 09 Sep 2025 06:00:00 -0500

Welcome to our first international episode of Behind the Mile! 🌍 In this special Bahamas edition, Jason Burns sits down with Ceri Howells, CEO of CLX Logistics, to explore how the islands are redefining last mile logistics. From the historic role of MailBoats to pioneering new tech-driven solutions like DomesticFreight.com, Ceri shares how The Bahamas is solving challenges unique to island economies—and what global operators can learn from their approach. You’ll hear: ✅ Why controlling trade = real independence for The Bahamas ✅ How a $200 idea became a multi-million dollar logistics company ✅ The creative ways Bahamian operators use tech (hint: WhatsApp groups 👀) ✅ How DomesticFreight.com is unlocking faster, on-demand delivery between islands This episode is proof that innovation in the last mile doesn’t stop at borders. 👉 Subscribe for more episodes & insights: • Spotify → https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA • Apple Podcasts → https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 Don't forget to follow Ceri and his team: https://www.linkedin.com/in/cerighowells/ https://clxnow.com/

Courier Speed vs. Trucking Speed: The Advantage No One Talks About

Jason Burns — Tue, 02 Sep 2025 07:00:00 -0500

Season 3 Finale with Mark Cossack (CEO, Priority Courier Experts). We dig into scaling a mixed fleet (“tissue samples to tractor trailers”), winning with on-demand dock trucks, lease-purchase programs, IC compliance, government affairs, and why “trends favor our industry”—but not the timid. Direct quotes from this episode: • “We can deliver freight at courier speed. They deliver freight at trucking speed.” • “You should not be afraid of stretching beyond your current capabilities.” • “Get your customer concentration down… you don’t want customers who are 50% of your revenue.” • “Trends kind of favor our industry… but what they don’t favor is the timid.” Subscribe & listen: 🎧 Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA 🍎 Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 Topics: on-demand vs routed, commercial margins, dock trucks & tractors, IC vs W-2, lease-purchase, safety/telematics, captives, PE-backed rollups, local direct sales in construction/manufacturing, risk & compliance. 📲 Follow Mark and Priority Courier Express 🔗 Website: https://shipwithpriority.com/ 🔗 LinkedIn: https://www.linkedin.com/in/markcossack/ 📢 Connect with Our Sponsors 🚛 Deliver DFRNT – https://deliverdifferent.com/ 🛡 GigSafe – https://www.gigsafe.com/ 🚚 Dropoff – https://www.dropoff.com/ Hashtags: #LastToFirstPodcast #FinalMile #Courier #Logistics #OnDemand #Entrepreneurship #ICModel #RiskManagement #DockTrucks #Trucking

Resilience in Logistics: Ruth Correa on Building Two Delivery Companies

Jason Burns — Tue, 26 Aug 2025 05:00:00 -0500

Episode 31 of the Last2First Podcast features Ruth Correa, founder and CEO of Cheetah Final Mile and Tempo Courier. Ruth’s story is one of resilience, strategy, and growth. When the housing crash of 2008 wiped out her career, she pivoted into logistics while pregnant and built two successful delivery companies across South Florida and Kansas City. Today, she leads operations spanning final mile, medical delivery, warehousing, and white glove services. In this episode, Ruth shares: ✅ How she transitioned from the housing market to logistics ✅ Lessons learned from partnerships, franchising, and scaling independently ✅ Expanding into warehousing and white glove deliveries ✅ Balancing business leadership with being a single mother ✅ Why resilience, hard work, and integrity define her success 👀 Ruth’s journey shows what it means to push through setbacks and build a business that lasts. 🎧 Listen & Subscribe: 🎧 Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA 🍏 Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 📲 Follow Ruth and Cheetah Final Mile 🔗 Website: https://cheetahfinalmile.com/ 🔗 LinkedIn: https://www.linkedin.com/in/ruth-correa-cfm/ 📢 Connect with Our Sponsors 🚛 Deliver DFRNT – https://deliverdifferent.com/ 🛡 GigSafe – https://www.gigsafe.com/ 🚚 Dropoff – https://www.dropoff.com/ #Last2FirstPodcast #RuthCorrea #CheetahFinalMile #TempoCourier #LogisticsLeadership #Entrepreneurship #Resilience

How Family, Resilience & Vision Built Alvy Delivers

Jason Burns — Tue, 19 Aug 2025 06:00:00 -0500

In this episode of the Last to First Podcast, Jason Burns sits down with Noah Alvarez, CEO of Alvy Delivers, to talk about building one of California’s fastest-growing final mile delivery companies. From launching a business with his brother, to navigating early struggles, to becoming a leader on the national CODA board, Noah shares his journey and the mindset that helped him rise quickly in the logistics industry. 👀 Whether you’re an entrepreneur, logistics professional, or just love inspirational business stories, this episode will deliver big takeaways. 👉 Don’t forget to subscribe to stay updated on new episodes every Tuesday! 📲 Follow Noah and Alvy Delivers 🔗 Website: https://www.linkedin.com/company/alvy-delivers-inc/ https://alvydelivers.com/home 🔗 LinkedIn: https://www.linkedin.com/in/noah-alvarez-3836ba162/ 📢 Connect with Our Sponsors 🚛 Deliver DFRNT – https://deliverdifferent.com/ 🛡 GigSafe – https://www.gigsafe.com/ 🚚 Dropoff – https://www.dropoff.com/ 🎧 Listen & Subscribe Spotify 👉 https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple 👉 https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 📧 For podcast inquiries or collaborations: info@last2firstpodcast.com Embark on a motivational journey of personal growth and success story. Overcoming life challenges requires resilience, and this english speech provides the inspiration you need. Believe and achieve your goals with a positive mindset. #lasttofirst #FinalMile #ALBaptiste #DeliveryIndustry #BusinessGrowth #logisticsleadership #Last2FirstPodcast #FinalMile #Entrepreneurship #Logistics #Leadership

Scaling a Multi-Market Last Mile Business | AL Baptiste on Discipline & Growth

Jason Burns — Tue, 12 Aug 2025 06:00:00 -0500

In this inspiring Last to First Podcast episode, Jason Burns sits down with AL Baptiste, President & CEO of 24/7 Enterprises, LLC and CLDA board member, to talk about his remarkable journey from Haiti to leading a multi-market final mile company.We cover his entrepreneurial story, scaling into multiple states, breaking into healthcare logistics, navigating government contracts, the power of partnerships, and the discipline it takes to build a lasting business. 01:56 – Guest Welcome: Meet AL Baptiste 02:38 – Personal Connections and Family 03:41 – Overview of 24/7 Enterprises 04:33 – Focus on Healthcare Logistics 06:22 – AL Baptiste’s Entrepreneurial Journey 08:49 – Starting 24/7 Courier Services 12:08 – Challenges and Early Marketing Strategies 14:52 – Entering the Healthcare Sector 16:24 – Government Contracts and Partnerships 21:28 – Expanding Beyond Courier Services 23:45 – Leveraging Business Certifications 28:53 – Financial Management and Cash Flow 32:24 – Understanding Government Contracts and Costs 34:16 – Expanding Business Across States 37:43 – Family Involvement in Business 42:04 – The Importance of Discipline 47:47 – Community Involvement and Giving Back 53:15 – Future of the Final Mile Industry 📲 Follow AL Baptiste & 24/7 Enterprises 🔗 Website: https://www.247csl.com/ 🔗 LinkedIn: https://www.linkedin.com/in/al-baptiste-2b693613/ 📢 Connect with Our Sponsors 🚛 Deliver DFRNT – https://deliverdifferent.com/ 🛡 GigSafe – https://www.gigsafe.com/ 🚚 Dropoff – https://www.dropoff.com/ 🎧 Listen & Subscribe ▶️ YouTube: http://www.youtube.com/@Last2FirstPodcast 🎧 Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA 🍎 Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 #lasttofirst #FinalMile #ALBaptiste #DeliveryIndustry #BusinessGrowth #logisticsleadership Embark on a motivational journey of personal growth and success story. Overcoming life challenges requires resilience, and this english speech provides the inspiration you need. Believe and achieve your goals with a positive mindset.

Building a $10M Courier Company in a Weekend | Chris MacKrell on Last2First

Jason Burns — Tue, 05 Aug 2025 06:00:00 -0500

🔥 This isn’t your typical logistics interview. Welcome to the Hot Seat edition of the Last2First Podcast, where we combine spicy wings with even spicier insights. Jason Burns sits down with Chris Heffernan, CEO of Dlivrd, to talk business, culture, tech — and try to survive five levels of hot sauce. From humble beginnings as a solo founder delivering Philly cheesesteaks, Chris now leads Delivered, a 172-market operation specializing in large-format catering deliveries with over 12,000 independent drivers across the U.S. and Canada. 01:54 Introduction and Welcome 02:11 Nostalgia and Philly Memories 03:23 Introducing the Hot Seat Episode 04:39 Delivered: The Business Model 06:26 Founding Story and Early Challenges 09:47 Scaling and Pivoting the Business 12:21 Hot Sauce Challenge Begins 13:40 Philly Sports and Crazy Fan Stories 18:52 COVID-19 Impact and Business Growth 22:06 Delivery Models and Unit Economics 28:45 Driver Valuation and Job Selection 28:54 Hot Sauce Challenge: Level Three 30:05 Automation vs. Humanization in Business 35:26 International Expansion and Cultural Differences 42:52 Video-First Culture and Transparency 53:21 Final Thoughts and Sports Talk 💥 Whether you're a founder, a final mile delivery operator, or just someone who loves a good business + wings combo, this episode is straight fire. 👉 And don’t forget to follow Chris and his team at Dlivrd on social media for more inspiration and updates!🔗🚚 https://www.linkedin.com/company/dlivrd/posts/?feedView=all https://dlivrd.io/ Shoutout to our sponsors: DFRNT Delivers https://deliverdifferent.com/ / deliverdfrnt Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1-888-376-7633 GigSafe https://www.gigsafe.com/ +1 407-496-9882 #Last2FirstPodcast #GeorgeShultz #AIinLogistics #FigureAI #FinalMile #RoboticsInWarehousing #LastMileFuture #LogisticsLeadership #SubscribeNow #SupplyChainTech 👉 LIKE + SUBSCRIBE for more weekly episodes of Last to First! 🎧 Available on YouTube, Spotify, Apple Podcasts 📲 Follow us @Last2FirstPodcast for more BTS clips and updates. Scale Venture Partners is mentioned as the video highlights the journey of business expansion across the United States. This business podcast shares business tips for entrepreneurs looking for business growth. Learn more about growth strategies in this episode.

From Food Delivery to 12,000 Drivers: Chris Heffernan in the Hot Seat 🌶️

Jason Burns — Tue, 29 Jul 2025 06:50:00 -0500

Is Your Business Ready for AI? George Shultz Sounds the Alarm

Jason Burns — Tue, 22 Jul 2025 05:00:00 -0500

AI is here — and the logistics industry better be ready. In Episode 26 of the Last2First Podcast, Jason Burns sits down with George Shultz, a veteran logistics leader and tech-forward thinker, to talk about the AI and robotics wave that’s reshaping the final mile. From Figure.ai’s bipedal robots sorting packages at BMW’s Spartanburg plant to China mandating AI education in schools, this episode explores the global trends final mile operators can’t afford to ignore. George challenges operators to stop playing defense — and start investing in the future. 01:45 Introduction and Guest Welcome 02:56 Fetch Package: Company Background and Growth 05:11 Fetch Package: Operations and Customer Experience 10:35 Innovative Services: Valet Trash and Storage Solutions 15:43 Fetch Market: Convenience at Your Doorstep 20:43 Exploring New Markets: Student Housing and Future Plans 22:25 George Shultz: Career Journey and Insights 24:36 Brand Transition and Career Beginnings 24:54 Joining the FedEx Freight Team 25:19 People Development Philosophy 26:09 Managing Large Teams at FedEx 26:45 Transition to Central Transport 27:11 Sales Experience and Big Brands 28:05 Joining Amazon 31:44 Amazon Air and Robotics 37:59 Balancing Data and Human Interaction 42:41 The Role of AI in Modern Business 47:14 Advice for Career Growth 🎧 Available now on all platforms — don’t forget to like, comment, and subscribe for more insights every Tuesday! 🔗 Subscribe: YouTube → http://www.youtube.com/@Last2FirstPodcast Spotify → https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP Apple Podcasts → https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 And don’t forget to follow George and his team at Fetch Package on social media for more inspiration and updates!🔗🚚 https://www.linkedin.com/company/fetch-package-delivery/ https://fetchpackage.com/ Shoutout to our sponsors: DFRNT Delivers https://deliverdifferent.com/ / deliverdfrnt Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1-888-376-7633 GigSafe https://www.gigsafe.com/ +1 407-496-9882 #Last2FirstPodcast #GeorgeShultz #AIinLogistics #FigureAI #FinalMile #RoboticsInWarehousing #LastMileFuture #LogisticsLeadership #SubscribeNow #SupplyChainTech Listen in as they share their insights on business, offering valuable business tips and success stories. This episode is packed with insights on building effective teams and achieving business success. Join them for a discussion filled with teamwork, and collaborative strategies.

The Cost of Getting It Wrong: Openforce on 1099 Compliance & Lawsuits

Jason Burns — Tue, 15 Jul 2025 06:00:00 -0500

🚨 In-Season Exclusive with Openforce In our first-ever in-season exclusive, we sit down with Wendy Greenland, CEO of Openforce, and Carly Fleisher, VP of Strategic Accounts, for a powerful and eye-opening conversation about risk, compliance, and the future of the independent contractor model in the final mile industry. We cover: ✅How small mistakes — from dispatcher language to payment workflows — can trigger massive audits ✅The truth behind misclassification lawsuits and how they actually start ✅ Openforce’s response to the current legal challenges and what it means for the industry ✅Wendy’s journey as a leader and why she believes Openforce will remain a category leader ✅The real cost of compliance — and what every operator needs to know before it’s too late 🎥 Plus, don’t miss the Behind the Mile episode filmed on location at Openforce HQ in Scottsdale, AZ: 👉 https://youtu.be/UeTDi3l-Gzo And don't forget 🔔 Subscribe now to catch every episode: YouTube → http://www.youtube.com/@Last2FirstPodcast Spotify → https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP Apple Podcasts → https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 #Last2FirstPodcast #Openforce #WendyGreenland #CarlyFleisher #FinalMileLeadership #Compliance #1099Contractors #RiskManagement #LogisticsPodcast #SubscribeNow In this clip, Wendy Greenland shares how seemingly small things can lead to an audit. A dispatcher using the wrong terminology or too many wage claims can open a door for an irs audit. Even if you think you have tax compliance covered, are you sure your dispatchers do? #Last2FirstPodcast

Final Mile is Broken? Larry Zogby on Compliance, Culture & the Real Game

Jason Burns — Tue, 08 Jul 2025 05:00:00 -0500

EPISODE 25 – LARRY ZOGBY | RDS DELIVERY In this masterclass-level conversation, Jason sits down with Larry Zogby, the legendary CEO of RDS Same Day Delivery, also known as The Magic Man. With 38 years in the final mile game, Larry drops raw wisdom on everything from knowing your numbers to building a culture that lasts. 🔑 In this episode, you'll learn: Why knowing your numbers is the key to saying “no” to bad deals The difference between customer service vs. customer satisfaction How Larry turned inbound leads into $80K/month in revenue Why branding, marketing, and authenticity are your greatest assets How to avoid burnout by playing to your unique ability The truth about succession, private equity, and the future of final mile Why compliance, fraud, and lawsuits could combust the industry This is the kind of episode you'll want to watch twice. 📺 Plus, go behind the scenes with our exclusive field feature: ➡️ Behind the Mile: Larry Zogby | RDS Delivery 🧠 Don’t forget to like, subscribe, and hit the bell to stay updated with all things Last to First. #Last2FirstPodcast #FinalMile #LarryZogby #RDSDelivery #LogisticsLeadership #DeliveryIndustry #Entrepreneurship #LastMile #knowyournumbers ############################################################### 👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. ➨ SUBSCRIBE HERE - https://www.youtube.com/@Last2FirstPodcast ➨ SPOTIFY - https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=5SjNXdVVTaSGYgvjHIDiBw ➨ APPLE - https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 📧 For podcast inquiries or collaborations: info@last2firstpodcast.com --------------------------------------------------------------------------------------------------------------------------------------------------------- And don’t forget to follow Larry and his team at RDS Same Day Delivery on social media for more inspiration and updates!🔗🚚 rdsdelivery.com https://www.linkedin.com/in/larryzogby/ --------------------------------------------------------------------------------------------------------------------------------------------------------- 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstp... Facebook: [facebook.com/last2firstpodcast]( / last2firstpodcast ) LinkedIn: / last2firstpodcast 👉 Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. 🚀 -------------------------------------------------------------------------------------------------------------------------------------------------------- Shoutout to our sponsors: DFRNT Delivers https://deliverdifferent.com/ / deliverdfrnt Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1-888-376-7633 GigSafe https://www.gigsafe.com/ +1 407-496-9882

How Mitch Miller Turned a Class Project into a $1M+ Courier Business | Last2First Ep. 24

Jason Burns — Tue, 01 Jul 2025 09:30:00 -0500

Have you ever written a college paper that turned into a business? Mitch Miller did — and it changed his life. In Episode 24 of the Last2First podcast, host Jason Burns sits down with Mitch, VP of Package Express, to unpack his incredible journey from student entrepreneur to respected logistics leader. 02:00 Introduction and Welcome 02:26 Guest Introduction: Mitch Miller 03:36 Mitch's Role at Package Express 04:51 Journey into the Transportation Industry 06:02 Starting Prime Delivery 07:54 Challenges and Growth 09:49 First Big Account 14:26 Navigating Early Business Hurdles 17:43 Exiting Prime Delivery 23:56 Transition to New Role 28:30 Joining a Stronger Team 29:10 Managing a New Sales Team 30:26 Sales Strategies and Success 35:44 Bridging the Knowledge Gap 41:12 Transitioning to Package Express 49:58 Work-Life Balance and Family 53:26 Reflecting on Career Decisions Mitch also reflects on the generational shift happening in final mile logistics — and what it takes to bridge the gap between seasoned veterans and tech-savvy newcomers. Whether you're a startup operator, aspiring leader, or seasoned vet, Mitch’s story is full of insights on resilience, timing, and leveling up. 👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. Youtube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 And don’t forget to follow Mitch and his team at Package Express on social media for more inspiration and updates!🔗🚚 https://www.linkedin.com/company/package-express-llc/ https://www.packageexpress.net/ --- 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: [facebook.com/last2firstpodcast](http://facebook.com/last2firstpodcast) LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ 👉 Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. 🚀 ---------------------------------------------------------------------------------------------------------------- Shoutout to our sponsors: DFRNT Delivers https://deliverdifferent.com/ / deliverdfrnt Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1-888-376-7633 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Don't forget to follow them too! 🙌🚀

Secrets to Scaling a Courier Business with High Margins | Mike Gualtieri Interview

Jason Burns — Tue, 24 Jun 2025 06:00:00 -0500

We kick off Season 3 with a legend in the final mile industry — Mike Gualtieri, a Hall of Famer, past CLDA President, and the founder of Pro Courier. From starting out in 1980 as a Sky Courier sales rep to building and exiting Connecticut Courier, to launching Pro Courier, Mike has seen the courier industry evolve from paper-heavy overnight runs to mission-critical cold chain and same-day work. 01:58 Introduction and Guest Welcome 02:27 A Memorable Phone Call 04:00 Pro Courier Overview 05:26 Impact of COVID-19 on Business 10:27 Refrigerated Trucking Services 13:55 Mike's Career Journey 20:47 Starting Connecticut Courier 26:05 Selling to US Delivery Systems 27:29 The Early Days and Initial Challenges 27:58 Role After Selling the Business 28:22 Acquisition and Expansion Challenges 29:52 Working with Former Competitors 31:43 Lessons from US Delivery 32:36 Transition to Pro Courier 35:20 Navigating Non-Compete Clauses 36:40 Involvement in State Economic Development 38:39 Independent Contractor Challenges 41:42 Maintaining Profitability 46:52 Family and Succession Planning 49:18 Final Thoughts and Future of Final Mile 51:44 Onboard Courier Service 📈 This is a masterclass in growth, discipline, and saying “no” to protect the bottom line. 🔔 Don’t forget to subscribe for more leadership insights and behind-the-scenes of the last mile! #LastToFirst #FinalMile #CourierLife #MikeGualtieri #ProCourier #LastMileDelivery #CLDA #LogisticsPodcast ------------------------------------------------------------------------------------------------------------------------ 👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. Youtube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 And don’t forget to follow Michael and his team at Pro Courier on social media for more inspiration and updates!🔗🚚 https://www.linkedin.com/in/michaelgualtieri1/ https://www.linkedin.com/company/procourier-inc./ https://www.pro-courier.com/ ----------------------------------------------------------------------------------------------------------------------- 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: facebook.com/last2firstpodcast LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ 👉 Like, comment, and share to spread the word about the Last2First Podcast! Together, we grow. 🚀 #Las2First #PodcastLaunch #Dropoff #LeadershipJourney #businessgrowth ---------------------------------------------------------------------------------------------------------------- Shoutout to our sponsors: DFRNT Delivers https://deliverdifferent.com/ https://www.linkedin.com/company/deliverdfrnt/ Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1-888-376-7633 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Don't forget to follow them too! 🙌🚀

We Got Receipts: Trade Secret Lawsuit Breakdown with SCI COO Pete Fidopiastis

Jason Burns — Tue, 03 Jun 2025 06:00:00 -0500

In this Off-Season Exclusive episode of Last2First, we're diving into one of the most talked-about controversies in the final-mile space: the legal battle between two major industry players. Our guest, Pete Fidopiastis, COO at SCI and a former trade secret attorney, brings receipts — literally — and gives us a raw, inside look at what's happening behind the scenes. 🔥 This episode covers: 📍The risks of trade secret litigation 📍The fine line between innovation and imitation 📍Why “falling in love with your own marketing” can backfire 📍Confidential evidence, defamation claims, and real talk on what’s next YouTube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: [facebook.com/last2firstpodcast](http://facebook.com/last2firstpodcast) LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ 👉 Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. And don’t forget to follow AndrewPete and his team at SCI on social media for more inspiration and updates!🔗🚚 https://www.linkedin.com/in/pete-fidopiastis-16a83654/ https://www.linkedin.com/company/scillc/posts/?feedView=all #Last2FirstPodcast #FinalMile #PeteFidopiastis #Logistics #TradeSecrets #DeliveryIndustry #GigEconomy #CUIInsurance #Lawsuit #HotTopics #LastMileDelivery #StartupLaw #Entrepreneurship #LogisticsNews

Why Final Mile in Food Is the Opportunity of the Decade

Jason Burns — Tue, 13 May 2025 06:00:00 -0500

What do EDM, hot dogs, and food-grade supply chains have in common? Rob Stevens. In this episode of Last2First, host Jason Burns sits down with Rob Stevens, Vice President of 3PL at McLane Global, to unpack one of the most compelling journeys in supply chain leadership—from slugging it out in CH Robinson’s freight boiler rooms to leading enterprise-level warehousing and transportation in the food sector. 🎯 For final mile operators, freight leaders, and 3PL founders—this one’s packed with strategy, real talk, and next-gen insight. 👇 Drop your thoughts or questions in the comments! #Last2First #LogisticsLeadership #FreightBrokerage #FinalMileDelivery #3PL #SupplyChainInnovation #Warehousing #McLaneGlobal #RobStevens #JasonBurns ----------------------------------------------------------------------------------------------------------------- 👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. Youtube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 --- 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: [facebook.com/last2firstpodcast](http://facebook.com/last2firstpodcast) LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ 👉 Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. 🚀 Shoutout to our sponsors: Dropoff Inc. https://www.dropoff.com/ [info@dropoff.com](mailto:info@dropoff.com) +1 888-376-7633 Dispatch Science https://www.dispatchscience.com/ [info@dispatchscience.com](mailto:info@dispatchscience.com) +1 844 -558 -2011 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Adlinc https://adlinc.com/ info@adlinc.com +1 888-922-4009 CUI Agency https://www.cuiagency.com/ +1 801-352-1161 Don't forget to follow them too! 🙌🚀

What They Don’t Teach You About Final Mile

Jason Burns — Tue, 06 May 2025 06:00:00 -0500

Tim Cocchia, COO of Excel Delivery Services, joins Jason Burns for one of the most honest and insightful conversations we've had yet. From inheriting his family’s final mile business, scaling it to $20M, losing it, and rebuilding in tech and operations, Tim’s journey is filled with real lessons for operators at every level. We cover it all—pricing, IC vs. employee models, risk management, automation, warehousing, and how to navigate a family business. If you're serious about building a sustainable final mile company, this is required listening.

👇 Timestamps

02:40 – Intro: Why Tim Cocchia is the real deal

05:12 – What Excel Delivery Services does today

07:25 – Working in vs. working on a family business

10:10 – Tim’s origin story: from courier roots to law school

14:35 – Scaling the business to $20M before it all unraveled

17:25 – The cash flow mistake that killed the company

19:45 – Factoring: “A slower death”

21:00 – How they broke up and sold the business

23:50 – Lessons from the failure and the emotional toll

25:15 – Rebuilding: From ops to tech to COO

29:20 – The “race to the bottom” in final mile pricing

33:55 – Employee vs. Independent Contractor models

37:40 – Managing insurance risk for ICs

41:40 – Protecting your business for valuation or exit

44:10 – Why he believes in the CLDA

46:25 – What tech and automation should solve next

50:10 – How Excel grew without a sales team

53:20 – Lead gen, websites, and customer acquisition

56:30 – How to price across verticals and service types

1:00:00 – Making warehousing pay for itself

1:03:50 – Managing drivers, dispatch, and WhatsApp workflows

1:07:10 – Using remote workers to increase service + cut cost

1:10:10 – Advice on ownership, equity, and exit prep

1:14:10 – Where the final mile is going: AI, automation & remote ops

1:19:10 – Tim’s “last to first” mindset—and what his kids taught him about legacy

📢 Subscribe + follow @Last2FirstPodcast for weekly episodes! #FinalMile #LogisticsLeadership #Entrepreneurship #CLDA #JasonBurns #TimCocchia #CourierIndustry #Last2FirstPodcast ------------------------------------------------------------------------------------------------------------------- 👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. Youtube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: [facebook.com/last2firstpodcast](http://facebook.com/last2firstpodcast) LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ 👉 Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. 🚀 Shoutout to our sponsors: Dropoff Inc. https://www.dropoff.com/ [info@dropoff.com](mailto:info@dropoff.com) +1 888-376-7633 Dispatch Science https://www.dispatchscience.com/ [info@dispatchscience.com](mailto:info@dispatchscience.com) +1 844 -558 -2011 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Adlinc https://adlinc.com/ info@adlinc.com +1 888-922-4009 CUI Agency https://www.cuiagency.com/ +1 801-352-1161

Tech That Wins Bids, Retains Clients & Predicts the Future

Jason Burns — Wed, 30 Apr 2025 06:00:00 -0500

Welcome to Episode 3 of our Dispatch Science mini-series on the Last to First podcast! In this final episode, Jason Burns sits down with Arthur Axelrad to explore how the right Transportation Management System (TMS) is more than just software—it’s your competitive edge. We dig deep into: ✅How to quickly import and price RFPs with built-in route simulation tools ✅Why shippers are demanding real-time transparency (and how Dispatch Science delivers) ✅Real-world examples of customers who retained and won business—and one who was acquired by their shipper ✅What AI and predictive analytics are doing right now—and what’s next ✅Why legacy TMS systems will leave you behind, and how a cloud-first platform sets you apart Plus, we talk roadmap: multilingual functionality, new enterprise analytics, and how Dispatch Science helps companies of all sizes stay fast, smart, and profitable. 🎧 Listen in and discover why smart operators are calling this the tool that changes everything. 🔗 Subscribe for more episodes: https://www.youtube.com/@Last2FirstPodcast 📩 Get connected with Dispatch Science: https://www.dispatchscience.com/ #LastToFirst #FinalMileDelivery #DispatchScience #AIinLogistics #LogisticsSoftware #TMS #SupplyChainTech #LastMile

Compliance, Growth, and Gamification: Carly Fliesher’s Playbook for Success

Jason Burns — Tue, 29 Apr 2025 06:00:00 -0500

In this episode of the Last2First Podcast, host Jason Burns sits down with Carly Fliesher, Senior Manager of Strategic Partnerships at Walmart. Carly shares her incredible journey — from early days at DDI to now managing over a million drivers through the Walmart Spark Driver program! 🚚✨ 3:06 Introduction and Guest Welcome 4:03 Carly Fleischer's Career Journey 5:09 Walmart's Same-Day Delivery Innovations 7:21 DDI's Role in Driver Compliance 13:52 Challenges in Food vs. Parcel Delivery 15:57 Joining Walmart and Future Opportunities 21:08 Partnering with Local Businesses 21:27 Understanding the Middle Mile 21:41 Driver Motivation and Incentives 25:00 Compliance and Legal Considerations 27:29 Future of Delivery: Drones and Automation 31:35 Industry Insights and Associations 33:55 The Role of AI and Future Predictions 36:59 Podcast Wrap-Up and Final Thoughts through the Walmart Spark Driver program! 🚚✨ If you want real insight into how the biggest retailer in the world thinks about delivery, drivers, and the future, this is a must-watch! #FinalMile #WalmartSpark #LastMileDelivery #LogisticsLeadership #Last2FirstPodcast ------------------------------------------------------------------------------------------------------------------------ 👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. Youtube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: [facebook.com/last2firstpodcast](http://facebook.com/last2firstpodcast) LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ 👉 Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. 🚀 Shoutout to our sponsors: Dropoff Inc. https://www.dropoff.com/ [info@dropoff.com](mailto:info@dropoff.com) +1 888-376-7633 Dispatch Science https://www.dispatchscience.com/ [info@dispatchscience.com](mailto:info@dispatchscience.com) +1 844 -558 -2011 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Adlinc https://adlinc.com/ info@adlinc.com +1 888-922-4009 CUI Agency https://www.cuiagency.com/ +1 801-352-1161

Final Mile Compliance as a Competitive Edge

Jason Burns — Fri, 25 Apr 2025 07:00:00 -0500

🚀 Episode 3 of the GigSafe Mini-Series Is Live! In this powerful final installment, Jason Burns sits down with David Pickerell, CEO of GigSafe, to talk about where the puck is going in the final mile—and how GigSafe is becoming the system behind growth for tomorrow’s logistics leaders. 🎯 Topics in this episode: How GigSafe is saving delivery companies 20–30 hours/week in compliance time Why shippers are demanding deeper visibility into driver credentialing How GigSafe enables companies to win new contracts faster The modular onboarding experience tailored to different verticals (from pharma to big & bulky) Why compliance is no longer a burden—but a competitive advantage 💡Whether you’re a startup carrier or scaling past 200+ drivers, this is the episode you don’t want to miss. 👉 Learn more at: https://www.gigsafe.com 🎧 Subscribe for more episodes from the Last2First Podcast #Last2First #GigSafe #FinalMile #LogisticsInnovation #ComplianceSolutions #OnboardingTech #CourierLife

Born out of the Final Mile - Solving Workforce Problems We Experienced

Jason Burns — Wed, 23 Apr 2025 08:47:00 -0500

🔥 Episode 3 — The Final Chapter in the ADLINC Mini-Series On this episode of the Last2First Podcast, Jason Burns wraps up the powerful 3-part series with ADLINC founder Dave Douglas, diving deep into what really sets their workforce solutions apart in the final mile space. 👉 What we cover in this episode: Why compliance & training are non-negotiable How ADLINC’s centralized team model builds culture and reduces turnover The truth about cost creep and how ADLINC offers rate stability Why happy employees = happy clients How ADLINC protects sensitive data and builds long-term client relationships If you're running a courier or final-mile delivery business, this is the missing link you’ve been looking for. 🚀 Learn more: https://www.adlinc.com 🎧 Subscribe for more insights from industry leaders: www.youtube.com/@UCnSy_CFHSm16SABqd8UPvlQ #Last2First #FinalMile #LogisticsLeadership #ADLINC #CourierLife #WorkforceSolutions

When the Business Is Family — And the Family Is the Business

Jason Burns — Tue, 22 Apr 2025 06:00:00 -0500

What happens when the business you helped grow... lets you go? In this raw and revealing episode, Jason sits down with longtime friend, mentor, and former second-generation logistics leader Eric Donaldson. It’s one of the most transparent and personal episodes of the season. Whether you're a founder, family business owner, or final mile operator — don’t miss it. 01:47 Introduction and Special Guest Announcement 01:55 Early Mentorship and Business Lessons 02:33 Reconnecting with Eric Donaldson 05:04 Eric's Background and Family Business 07:43 Transitioning and Growing the Business 09:02 Warehousing and Delivery Innovations 15:39 National Expansion and Networking 17:12 The Value of Partnerships 18:13 Exiting the Business 18:42 The Exit Experience: A Personal Story 19:19 Navigating Family Business Transitions 22:39 Exploring Exit Strategies 27:48 Personal Growth and Overcoming Challenges 33:52 Future of the Industry: Predictions and Opportunities 36:35 Conclusion and Final Thoughts --------------------------------------------------------------------------------------------------------------------------- 👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. Youtube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 And don’t forget to follow Eric on social media for more inspiration and updates!🔗🚚 https://www.linkedin.com/in/donaldsoneric/ --- 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: [facebook.com/last2firstpodcast](http://facebook.com/last2firstpodcast) LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ 👉 Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. 🚀 Shoutout to our sponsors: Dropoff Inc. https://www.dropoff.com/ [info@dropoff.com](mailto:info@dropoff.com) +1 888-376-7633 Dispatch Science https://www.dispatchscience.com/ [info@dispatchscience.com](mailto:info@dispatchscience.com) +1 844 -558 -2011 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Adlinc https://adlinc.com/ info@adlinc.com +1 888-922-4009 CUI Agency https://www.cuiagency.com/ +1 801-352-1161 Don't forget to follow them too! 🙌🚀

Captive Insurance Explained: How to Bet on Yourself & Save Big

Jason Burns — Fri, 18 Apr 2025 07:00:00 -0500

In Part 2 of our Last2First mini-series with CUI Insurance, Jason Burns sits down again with Tanner Owens, one of the nation’s leading brokers in captive insurance. If you're a Final Mile business frustrated with rising premiums and feeling like your strong safety record gets you nowhere — this episode is for you. We unpack: 🔒 What captive insurance actually is — and how it’s different from traditional insurance. 💸 How you can earn back up to 50% of your premiums 🏈 Why it’s like going from backup QB to starter: The ball is in your hands ⚠️ Collateral, assessments, risk… and how to navigate it all smartly 📉 Real success stories with dramatic premium drops — one client from $6K to $1K per unit Captives aren’t for everyone. But if you’re a well-run, safety-forward carrier, it might be the most powerful shift you can make for your bottom line and your future. 👉 Visit https://www.cuiagency.com to learn more and connect.

“Smarter Dispatching, Real Savings: Solving Final Mile Pain Points with Dispatch Science”

Jason Burns — Wed, 16 Apr 2025 07:00:00 -0500

Welcome back to Part 2 of our exclusive Last2First tech mini-series, sponsored by Dispatch Science. In this episode, Jason Burns sits down with Arthur Axelrad, Co-Founder and CEO of Dispatch Science, to dig deep into the real operational pain points delivery business owners face daily. We’re talking about: ✅ Route optimization for multi-vertical delivery models ✅ Reducing dispatch staff burden through smart automation ✅ Real-time ETAs and proactive customer alerts ✅ Flexible pricing and driver commissions ✅ Managing exceptions and custom workflows ✅ Making tech accessible for 5-driver startups to 5,000-driver enterprises Whether you’re scaling up or streamlining, this episode gives you real, actionable insight into how Dispatch Science can help reduce costs, eliminate manual processes, and make your ops team run lean and smart. 🔔 Don’t forget to subscribe for Episode 3, where we explore how Dispatch Science becomes a competitive edge in winning and retaining customers. 👉 Learn more about Dispatch Science: https://www.dispatchscience.com 📩 For partnership inquiries: info@last2firstpodcast.com #FinalMile #LastToFirst #DispatchScience #DeliveryTech #RouteOptimization #CourierTechnology

From Physician to CEO: How Dr. Amit Gir Built Phox Health From $43 to Nationwide Success

Jason Burns — Tue, 15 Apr 2025 06:00:00 -0500

In this episode of the 'Last2First' podcast, host Jason welcomes Amit Gir, the co-founder and CEO of PHOX Health. Amit shares his extraordinary journey from being a board-certified internal medicine physician to creating an innovative tech-enabled logistics company. Discover how PHOX Health integrates technology with operations to streamline complicated medical deliveries, ultimately enhancing patient care. Amit also delves into the importance of creating a full tech stack, the challenges of entering the medical logistics market, and the future of healthcare logistics, including the potential integration of drones. Tune in to hear fascinating insights from a unique entrepreneur who bridges the gap between medical expertise and logistical innovation. 03:18 – Introduction and Welcome 03:54 – Meet Amit Gir, CEO of Phox Health 04:08 – The Origin Story of Phox Health 05:14 – Building the Technology Platform 06:24 – Challenges and Early Failures 10:20 – Landing the First Client: Ochsner Health 12:40 – Expanding the Business Model 16:40 – Bringing Logistics In-House 23:44 – Innovative Solutions and Future Plans 28:14 – Addressing Lab Delivery Challenges 28:38 – Customizing Solutions for Clients 29:16 – Success Stories and Expansion 29:43 – Operational Excellence and Client Satisfaction 30:25 – Innovative Cold Chain Solutions 31:44 – Balancing Tech and Operations 38:49 – Sustainable Packaging Initiatives 42:44 – Managing Stress and Scalability 44:43 – Ensuring Reliability and ROI 48:35 – Future of Healthcare Logistics 51:36 – Personal Journey and Entrepreneurial Spirit ------------------------------------------------------------------------------------------------------------------------- 👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. Youtube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 And don’t forget to follow Amit and his team at Phox Health on social media for more inspiration and updates!🔗🚚 https://phoxhealth.com/ https://www.linkedin.com/in/amitgir/ --- 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: [facebook.com/last2firstpodcast](http://facebook.com/last2firstpodcast) LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ 👉 Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. 🚀 Shoutout to our sponsors: Dropoff Inc. https://www.dropoff.com/ [info@dropoff.com](mailto:info@dropoff.com) +1 888-376-7633 Dispatch Science https://www.dispatchscience.com/ [info@dispatchscience.com](mailto:info@dispatchscience.com) +1 844 -558 -2011 GigSafe https://www.gigsafe.com/ +1 407-496-9882 Adlinc https://adlinc.com/ info@adlinc.com +1 888-922-4009 CUI Agency https://www.cuiagency.com/ +1 801-352-1161 Don't forget to follow them too! 🙌🚀

Saving $$$ with Smarter Compliance | GigSafe Insurance Deep Dive

Jason Burns — Fri, 11 Apr 2025 14:55:00 -0500

🚨 Episode 2 of the GigSafe Mini-Series is live! In this episode of Last2First, host Jason Burns and GigSafe founder David Pickerell take a deeper dive into the real reason insurance rates are crushing final mile companies — and how GigSafe is helping businesses and drivers save money through smarter compliance, tech integration, and access to affordable, tailored coverage. From Occupational Accident to Hired & Non-Owned Auto, GigSafe is creating a win-win for the industry: protect your business, empower your drivers, and finally get insurance carriers to look at you differently. 🧠 What you'll learn in Episode 2: Why the final mile space is misunderstood by insurance markets -How GigSafe helps fill compliance gaps that could cost millions -Real talk about the insurance “value chain” & how to navigate it -How integrated solutions = better visibility + better rates -What PI lawyers are looking for (and how to avoid their radar) -How to self-regulate and unlock group insurance benefits -Why benefits like gas discounts & 7-Eleven perks actually matter to drivers 📢 Stay tuned for Episode 3, where we dive into real-world success stories and look at what’s next for GigSafe in the evolving gig & final mile space. #Last2FirstPodcast #GigSafe #DavidPickerell #FinalMileInsurance #OccupationalAccident #HNOCoverage #ComplianceMatters #CourierBusiness #InsuranceTech #LogisticsInnovation

The Smartest Way to Grow Your Final Mile Team (No Office Needed)

Jason Burns — Wed, 09 Apr 2025 15:42:00 -0500

💼 Back with Part 2 of the ADLINC Mini-Series! In this episode of Last2First, host Jason Burns and David Douglas from ADLINC break down exactly what happens after you decide to partner with a remote logistics coordinator — and why final mile companies are turning to ADLINC to scale faster and smarter. 🔑 Whether you're struggling to staff overnight dispatch, driver recruiting & onboarding, or just need to streamline your workforce without adding office overhead — this episode is packed with solutions. 📦 Inside Episode 2: How onboarding works (you control the process) Why you can train once and scale your SOPs The power of ADLINC’s “train-the-trainer” model Real-world client examples (overnight support, recruiting, dispatch) What happens when performance dips & how ADLINC handles it The secret to building true extensions of your internal team 🧠 Whether you're hiring your first remote team member or expanding a multi-shift operation, this is the episode to watch. 🎧 Episode 2 is streaming now. Don’t forget to stick around for Episode 3, where Jason compares ADLINC’s model to other industry solutions. #FinalMileWorkforce #Last2FirstPodcast #ADLINC #RemoteDispatch #FinalMileSupport #LogisticsHiring #OutsourcedOps #CourierBusiness #ScalingSmart

How Courier Express Scaled 20X in Final Mile | CX Logistics Uncovered

Jason Burns — Tue, 08 Apr 2025 11:11:00 -0500

From the Dock to the Top: Richard Whitlock’s 50-Year Journey in Final Mile Logistics 🚚 In this episode of Last to First, Jason Burns sits down with Richard Whitlock, President of CX Logistics, a division of Courier Express and one of the largest 3PLs in the final mile space. Richard’s incredible 50-year journey — from sweeping trailers and driving trucks to running a national logistics operation — is full of insights, leadership gems, and real talk about how this industry works behind the scenes. You'll hear: How CX Logistics grew into a 60-agent national network What shippers really need to understand about rates and margins The crucial role of culture in company success Advice for aspiring final mile business owners What technology and talent mean for the future of logistics Whether you're a carrier, 3PL, aspiring owner, or just curious about how packages land on your doorstep — this one is a masterclass. 💡

The Risk No One Talks About in Final Mile 🚨 | CUI Insurance Deep Dive

Jason Burns — Fri, 04 Apr 2025 18:30:00 -0500

🚨 Welcome to Episode 1 of our exclusive CUI Insurance Mini-Series on the Last2First podcast! If you own or operate a final-mile delivery business, this episode is a must-watch. Host Jason Burns is joined by Tanner Owens, President & CEO of CUI Insurance Agency, to break down why the final mile space is considered one of the riskiest sectors in transportation — and what you can do about it. 💡 Whether you’re navigating contingent auto liability, evaluating Hired & Non-Owned coverage, or just trying to understand why your premiums are skyrocketing, this episode delivers the answers. 🛡️ In this episode, we unpack: Why the final mile space is "unregulated and invisible" The difference between Hired & Non-Owned (HNO) and Contingent Auto Real stories behind nuclear verdicts and million-dollar claims Why final mile carriers struggle to get insured How telematics and technology can change the game What happens when you don’t carry proper coverage CUI’s unique approach to claims advocacy and customer care 📉 Don’t wait for a worst-case scenario. Watch this episode to learn how to better protect your business, your team, and your bottom line. 🔜 Stay tuned for Episode 2, where we explore Captive Insurance — and how it could flip your biggest liability into a long-term asset. CUI Agency https://www.cuiagency.com/ +1 801-352-1161 👇 Like, comment, and subscribe to stay ahead of the game. #Last2FirstPodcast #CUIAgency #FinalMileInsurance #RiskManagement #LogisticsLeadership #TanaOwens #DeliveryBusiness #ContingentAuto #HNOCoverage

Solving Final Miles Problem || GigSafe Delivers

Jason Burns — Wed, 02 Apr 2025 09:15:00 -0500

How to solve the Last mile delivery problem, How to solve the final mile problem, Last mile delivery, Final mile Delivery business Welcome to a special mini-series on the Last2First Podcast! In this sponsored episode, Jason Burns sits down with David Pickerell, Founder & CEO of GigSafe, to explore one of the most pressing challenges in the last-mile industry—driver onboarding, compliance, and payments. From launching Uber in Las Vegas to founding a $580K one-man delivery business, David shares his incredible journey and the inspiration behind GigSafe—a tech solution built to help final mile companies scale faster, safer, and smarter. In this episode, we dive into: ✅ The evolution from gig platforms to credential-heavy final-mile work ✅ How GigSafe makes onboarding faster and compliance easier ✅ Same-day driver payments without breaking your cash flow ✅ Full TMS integration that protects against non-compliant dispatching ✅ The future of driver engagement and operational excellence 💡 If you run a courier or final mile operation, this is the tech stack conversation you cannot afford to miss. Contact GigSafe and give them the L2F Discount Code and get your first month's invoice totally free. GigSafe https://www.gigsafe.com/ +1 -407-496-9882 🔔 Subscribe for more insider episodes and stay tuned for parts 2 & 3 with GigSafe. #Last2First #GigSafe #FinalMileLogistics #CourierBusiness #DriverCompliance #ThirdPartyAdministrator #TMSIntegration #JasonBurns #DavidPickerell #LogisticsTech #PodcastSeries

The Tech Every Final Mile Carrier Needs | Dispatch Science

Jason Burns — Wed, 02 Apr 2025 07:00:00 -0500

Welcome to Season 2 of the Last2First podcast, where we dive deep into everything Final Mile — from your first delivery to your last. In this special mini-series on technology, sponsored by Dispatch Science, Jason Burns sits down with Arthur Axelrad, Co-Founder and CEO of Dispatch Science. They unpack Rod's journey into the logistics space, the game-changing ideas behind Dispatch Science, and how their cloud-first, AI-powered dispatch management system is redefining how final-mile carriers operate. 🚛 From reducing wasted miles to automating smart routing with AI, learn how this platform helps you scale, streamline, and stay competitive in an ever-evolving industry. 🔥 Key Topics: The origin story of Dispatch Science Replacing legacy systems with modern, cloud-first tech The real-world impact of AI + route optimization Integrations made easy with Data Bridge Preparing for shipper demands and tighter timelines 📣 Don’t miss this one if you're serious about leveling up your final mile game. 👉 Watch now and subscribe for more insights from the leaders shaping the future of logistics. Dispatch Science https://www.dispatchscience.com/ [info@dispatchscience.com](mailto:info@dispatchscience.com) +1844 558 -2011 #DispatchScience #FinalMile #LogisticsTech #LastMileDelivery #JasonBurns #Last2FirstPodcast

"This Life Is Not For Everybody" — The Harsh Trut h About Entrepreneurship

Jason Burns — Tue, 01 Apr 2025 07:00:00 -0500

In this episode of Last2First, host Jason Burns welcomes Pete Fernandez, CEO of CitiPak Delivery in New York City. Pete shares his journey as a second-generation owner, the struggles and inspirations that shaped his career, and his remarkable success in the challenging white glove home delivery market. They delve into topics like the legacy of Pete's father, the importance of seizing opportunities, navigating the complexities of white glove deliveries, and offering second chances to individuals with troubled pasts. This candid conversation offers insights and inspiration for anyone on the entrepreneurial path.

Can You Still Make Money as an Amazon DSP in 2025? | Mark Chiusano Tells All

Jason Burns — Wed, 26 Mar 2025 17:38:00 -0500

In this episode of 'Last2First,' Jason interviews Mark Chiusano, often called the 'Godfather' of the logistics industry. Mark, the founder of Avant Business Services, Cornucopia Logistics, and Net Zero Logistics, shares his intriguing journey from the early days of his family business to becoming the original Amazon DSP and pioneering efforts in green logistics. Learn about his evolution with Amazon, the challenges of maintaining quality and profitability, and innovative solutions like the "Walker Program" and mobile cross-docks. Discover Mark's personal and professional lessons, including overcoming market fluctuations and navigating intricate business partnerships. Whether you're in the logistics industry or just fascinated by entrepreneurial resilience, this episode is packed with insights and inspiration. 03:20 Introduction and Guest Welcome 04:32 History of Avant Business Services 07:43 Challenges and Changes in the Messenger Business 12:44 Cornucopia Logistics and Amazon Partnership 15:14 Innovations and Environmental Focus 35:11 Insurance and Lithium-Ion Battery Safety 35:29 Innovative Charging Solutions 36:29 E-Bike Battery Swap Systems 37:18 Panel Discussion on ROI and Climate Change 37:55 Lobbying for Tax Incentives 43:38 Challenges with Congestion Pricing in NYC 51:46 Impact of De Minimis Law Changes 55:43 Future of Final Mile Logistics 01:03:55 Personal Challenges and Successes 01:07:52 Closing Remarks and Future Plans

Last Mile Issues: Save up to 67% on Labor

Jason Burns — Wed, 26 Mar 2025 15:15:00 -0500

We’re kicking off our first-ever mini-series on the Last to First Podcast—focused on Workforce Development in Final Mile, sponsored by ADLINC! In Episode 1, meet Dave Douglas, owner of Crosstown Couriers and founder of ADLINC—a remote logistics staffing solution born out of real-world challenges. 🎯 In this episode: - How Dave transitioned from corporate America to owning a courier business - Lessons learned modernizing a 35-year-old logistics company - Why he build ADLINC in Jamaica to solve labor & cost challenges - How final mile operators can cut costs by 40–60% without losing quality- - Why outsourcing logistics talent could be your next strategic move This is a must-watch for final mile business owners, ops managers, and industry leaders looking to build smarter, leaner operations. 🎧 Episode 1 of our 3-part mini-series is streaming now on YouTube, Spotify & Apple Podcasts. 📌 Subscribe now so you don’t miss Episode 2! Adlinc https://adlinc.com/ info@adlinc.com +1 888-922-4009 #Last2First #FinalMile #ADLINC #WorkforceDevelopment #LogisticsTalent #CourierBusiness #RemoteStaffing

Final Mile Business Owners: This Advice Will CHANGE Everything!

Jason Burns — Tue, 18 Mar 2025 07:00:00 -0500

In the first episode of Season 2 of the Last2First podcast, we dive deep into the Final Mile delivery industry with John Benko, Executive Vice President of ADL Final Mile. John shares his extensive experience and wisdom, from the inception of ADL, born out of strategic discussions and private equity ventures, to the challenges and successes of merging large companies like Capital Express and McCallum Group Enterprises. The conversation explores John's journey from the airline industry to becoming a prominent figure in the final mile sector. Learn about the critical importance of driver relationships, risk management, insurance intricacies, and the future of the final mile industry. Whether you're an industry veteran or new to the space, this episode offers valuable advice and inspirational stories of perseverance and success. 03:04 Introduction and Guest Welcome 03:58 The Story of ADL Final Mile 07:47 John Benko's Career Beginnings 08:21 Starting a Courier Business 11:26 Challenges and Growth 16:41 Evaluating Business Verticals 22:06 Manco's Journey and Exit 29:04 Transition to Consulting 33:18 Leadership and Consulting Insights 40:27 Merging Companies and Culture 42:06 Navigating the Diligence Process 44:14 Taking on New Responsibilities 46:14 Strategic Vertical Integration 48:27 The Importance of Drivers 57:13 Balancing Risk and Insurance 01:05:19 Automation and Systematization 01:11:56 Future of the Final Mile Industry 01:18:49 Conclusion and Reflections ------------------------------------------------------------------------------------------------------------------------ 👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. Youtube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 And don’t forget to follow John Benko and his team at King ADL Delivery on social media for more inspiration and updates!🔗🚚 https://www.adldelivery.com/ https://www.linkedin.com/in/john-benko-a3b9b2b/ --- 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: [facebook.com/last2firstpodcast](http://facebook.com/last2firstpodcast) LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ 👉 Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. 🚀 Shoutout to our sponsors: Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1-888-376-7633 Dispatch Science https://www.dispatchscience.com/ info@dispatchscience.com +1-844 -558 -2011 GigSafe https://www.gigsafe.com/ +1 -407-496-9882 Adlinc https://adlinc.com/ info@adlinc.com +1 888-922-4009 CUI Agency https://www.cuiagency.com/ +1 801-352-1161 Don't forget to follow them too! 🙌🚀

From Coke Bottles to Millions: Ronnie Burns on Entrepreneurship

Jason Burns — Tue, 18 Feb 2025 07:00:00 -0600

In the final episode of season one of 'The Last2First' podcast, host Jason Burns sits down with a very special guest—his father, Ronnie Burns. Ronnie, the former Founder and CEO of QCS Logistics and a CLDA Hall of Famer shares his inspiring journey from a young boy with a hustler's mentality to a renowned entrepreneur. They discuss pivotal moments such as cleaning offices with a toothbrush, the founding of QCS Logistics, and critical contracts that set the company on its path to success. The episode also delves into challenges faced, lessons learned, and the emotional aspects of exiting a long-held family business. Reflecting on their shared journey, this episode is a heartfelt narrative of perseverance, family legacy, and the importance of believing in oneself. 2:59 Introduction and Special Guest Announcement 3:40 Ronnie Burns' Early Childhood and First Jobs 5:05 The Entrepreneurial Journey Begins 6:56 Lessons from Liberty Bank 9:15 Transition to Payroll and Courier Business 12:23 Challenges and Growth in the Courier Industry 17:52 Networking and Industry Insights 24:37 Major Contracts and Overcoming Obstacles 32:48 Legacy and Hall of Fame Induction 37:45 Speaking Up in Board Meetings 38:32 Starting a Parking Management Business 41:48 Challenges of Running Multiple Businesses 42:22 The Role of Family in Business 44:34 Entrepreneurial Struggles and Successes 47:19 Joining the Family Business 51:39 Rebranding and Business Growth 1:00:31 Selling the Business 1:08:38 Reflecting on Legacy and Family Support 1:14:35 Closing Remarks and Future Plans 👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. Youtube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 And don’t forget to follow Ronnie Burns and his team at BMG Enterprises on social media for more inspiration and updates!🔗🚚 https://www.linkedin.com/in/ronald-v-burns-sr-08737212/ ----------------------------------------------------------------------------------------------------------------------- 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: facebook.com/last2firstpodcast LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ 👉 Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. 🚀 #Las2First #PodcastLaunch #Dropoff #LeadershipJourney #businessgrowth ---------------------------------------------------------------------------------------------------------------- Shoutout to our sponsors: Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1-888-376-7633 Dispatch Science https://www.dispatchscience.com/ info@dispatchscience.com +1- 844 558 2011 Don't forget to follow them too! 🙌🚀

Autonomous Delivery is Here - Is the Final Mile Ready?

Jason Burns — Tue, 11 Feb 2025 07:30:00 -0600

In this episode of The Last 2First podcast, host Jason welcomes special guest Meelis Anton, COO of Clevon. Together, they explore the evolution of the logistics industry, from the days of Wells Fargo stagecoaches to the modern advancements in last-mile delivery using autonomous electric vehicles. Meelis discusses Clevon's innovative autonomous delivery solutions, their journey from Europe to the U.S., the case for EV's in final mile and their collaboration with partners like DHL & T-Mobile. He also addresses the potential benefits and challenges for logistics companies considering adopting this cutting-edge technology. Join us for an insightful conversation on how Clevon is shaping the future of logistics and making deliveries more efficient, secure, and environmentally friendly.

👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders.

Youtube: http://www.youtube.com/@Last2FirstPodcast

Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941

And don’t forget to follow Meelis and his team at Clevon on social media for more inspiration and updates!🔗🚚

https://www.linkedin.com/company/clevon/

https://www.linkedin.com/in/meelisanton/

https://clevon.com/

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📲 Follow us on social media for updates and behind-the-scenes content:

Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2

Facebook: facebook.com/last2firstpodcast

LinkedIn: https://www.linkedin.com/company/last2firstpodcast/

"We Build the Box!" – The Secret to Logistics Success

Jason Burns — Tue, 04 Feb 2025 07:00:00 -0600

In this episode of the Last2First Podcast, host Jason Burns welcomes Charlie Wolf, President of Blaze Express Logistics and Blaze Courier. Once competitors, Jason and Charlie now share mutual respect and friendship as leaders in the supply chain industry. Charlie recounts the origin of his family business, its journey from Barnett Services to Blaze, the evolution of delivery services, and the challenges faced along the way. The conversation covers personal anecdotes, the importance of networking, and lessons learned in maintaining business continuity through health struggles and operational pivots. Tune in for an insightful look at resilience, competition, and camaraderie in the logistics world. 02:44 Introduction and Guest Welcome 03:25 Charlie's Early Story and Family Business Origins 05:00 Evolution of Barnett Services 06:04 Charlie's Involvement and Career Path 11:11 Challenges in Home Delivery 15:47 Transition from Barnett to Blaze 23:43 Blaze's Growth and Market Strategy 29:23 Employee Dynamics and Independent Contractor Model 29:34 Challenges with Modern Drivers 32:19 Adapting to Technological Changes 36:49 Family Business Dynamics 40:12 Healthy Competition and Networking 46:05 Memorable Delivery Experiences 48:54 Reflections on Business and Life 51:45 Closing Remarks ------------------------------------------------------------------------------------------------------------------------ 👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. Youtube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 And don’t forget to follow Charlie and his team at Blaze Courier on social media for more inspiration and updates!🔗🚚 https://www.linkedin.com/company/blaze-express-courier/posts/?feedView=all https://www.blazecourier.com/ ----------------------------------------------------------------------------------------------------------------------- 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: facebook.com/last2firstpodcast LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ 👉 Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. 🚀 #Las2First #PodcastLaunch #Dropoff #LeadershipJourney #businessgrowth ---------------------------------------------------------------------------------------------------------------- Shoutout to our sponsors: Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1-888-376-7633 Dispatch Science https://www.dispatchscience.com/ info@dispatchscience.com +1- 844 558 2011 Don't forget to follow them too! 🙌🚀

Breaking $30M Barrier: Randy Roush’s Growth Strategy

Jason Burns — Wed, 29 Jan 2025 07:00:00 -0600

In this episode of The Last2First Podcast, we sit down with Randy Roush, a seasoned turnover expert currently leading Pronto Delivery. Randy shares his extensive experience in marketing, operations, and sales, detailing his early career in advertising, his tenure at GTE and Verizon, and numerous turnaround projects. He discusses his passion for logistics and the challenges of transforming a family-owned delivery service in Texas into a leading provider in the final mile space. Randy provides insights into Pronto's footprint, business model, key verticals, and growth strategies, highlighting the importance of technology and exceptional customer service in a highly competitive industry. Tune in for an inspiring journey of taking a company from last to first and the personal motivations driving Randy's leadership. 03:07 Introduction and Guest Welcome 03:36 Overview of Pronto Delivery 05:08 Randy Roush's Career Beginnings 06:42 International Ventures and Yellow Pages 13:26 Turnaround Stories and Data Centers 17:24 Private Equity and Horticulture 22:25 Joining Pronto Delivery 26:19 Growth and Expansion Strategies 31:02 Current Business Focus and Challenges 33:10 Navigating Customer Requirements 34:20 Balancing Core Business and New Opportunities 37:04 Defining ROI and Customer Lifetime Value 40:04 Customer Service and Relationship Management 46:29 Growth Strategies and Technological Integration 52:52 Challenges and Risk Management 55:42 Personal Reflections and Motivations 👉 Be sure to subscribe to the Las2First Podcast for more game-changing conversations with industry leaders. Youtube: http://www.youtube.com/@Last2FirstPodcast Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP?si=gmhv7Lh8QvyY5xxFS9ZpPA Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941 And don’t forget to follow Randy and his team at Pronto Delivery on social media for more inspiration and updates!🔗🚚 https://www.linkedin.com/company/prontodcl/posts/?feedView=all https://www.pronto-delivery.com/ ----------------------------------------------------------------------------------------------------------------------- 📲 Follow us on social media for updates and behind-the-scenes content: Instagram: https://www.instagram.com/last2firstpodcast?igsh=amhhMDU1OXpwejZ2 Facebook: facebook.com/last2firstpodcast LinkedIn: https://www.linkedin.com/company/last2firstpodcast/ 👉 Like, comment, and share to spread the word about the Last to First Podcast! Together, we grow. 🚀 #Las2First #PodcastLaunch #Dropoff #LeadershipJourney #businessgrowth ---------------------------------------------------------------------------------------------------------------- Shoutout to our sponsors: Dropoff Inc. https://www.dropoff.com/ info@dropoff.com +1-888-376-7633 Dispatch Science https://www.dispatchscience.com/ info@dispatchscience.com +1- 844 558 2011 Don't forget to follow them too! 🙌🚀

Dinosaurs or Birds? How Andrew Brady Evolved in Final Mile Delivery

Jason Burns — Tue, 21 Jan 2025 07:30:00 -0600

In this episode of the Last2First podcast, host Jason Burns interviews Andrew Brady, founder and COO of King Courier. Andrew shares his incredible journey from being a chef to becoming a bike messenger and eventually co-founding a successful courier company. They discuss the intricacies of the final mile industry, reflect on years of experience, and offer valuable lessons for aspiring entrepreneurs. Andrew also reveals the story behind his company's name, his challenges with regulatory issues, and his vision for the future of the delivery industry. Don't miss this insightful episode on resilience, innovation, and the evolving landscape of logistics.

From 0 to 250 Amazon drivers then back to square one: Lessons from a Same Day delivery leader.🙌

Jason Burns — Tue, 14 Jan 2025 07:30:00 -0600

In this episode of the Last2First podcast, we sit down with Sam Wiggins Jr., President of Citi Couriers. Sam shares his fascinating journey from being a professional baseball player to leading a successful delivery service business initially founded by his parents in 1981. He talks about his early involvement in the business, the challenges and opportunities of being a second-generation owner, and the invaluable lessons learned from working with Amazon. Sam also delves into the future of the last mile delivery industry, touching on emerging technologies like self-driving vehicles and drones, and discusses the importance of connections and strategic planning for sustained success. Tune in to hear Sam's insights on leadership, innovation, and the evolving landscape of the courier industry.

Late Nights, Tough Lessons, Big Wins: Roslyn Ellerbee’s Story of Hustle

Jason Burns — Tue, 07 Jan 2025 07:30:00 -0600

Join us in this captivating episode of the Last2First podcast, where we sit down with Roslyn Ellerbee, the inspiring founder and CEO of Express Errands and Courier. Hailing from Jacksonville, North Carolina, Roslyn shares her journey of perseverance and passion that led her to establish a successful final mile delivery business based in Atlanta, now operating in 10+ markets. Discover how she transitioned from running errands to building a diverse portfolio in industries like healthcare, automotive, and life sciences. Learn about her experiences as the first African American female on the CLDA board, her transformative leadership during the pandemic, and her future vision of nationwide expansion. This episode is filled with invaluable insights on entrepreneurship, overcoming obstacles, and the drive to succeed against all odds.

From Mailroom to CEO: Sean Spector is Revolutionizing Delivery

Jason Burns — Tue, 31 Dec 2024 07:30:00 -0600

In this episode of 'The Last, The First' podcast, we interview Sean Spector, co-founder and CEO of Dropoff Inc. Explore Sean's entrepreneurial journey from his early influences to the creation and growth of Dropoff. Through trials, acquisitions, and strategic pivots, Sean shares insights into scaling a business and overcoming challenges professionally and personally. Learn about the intricacies of the last-mile delivery industry, the role of technology, and how Dropoff continues to innovate and thrive.

From Corporate to CEO: How Harold Boyett Scaled Blue Streak Nationwide

Jason Burns — Tue, 24 Dec 2024 07:30:00 -0600

In this riveting episode of 'The Last2First Podcast,' host Jason Burns sits down with Harold Boyette, President and CEO of Blue Streak. Harold shares his incredible journey from his humble beginnings in Brooklyn, shining shoes as a young boy, to becoming a major player in the final mile delivery industry. As a former president of the Florida Messenger Association and current board member of the CLDA, Harold has a wealth of experience and wisdom to share. Listen as he recounts his entrepreneurial journey, starting from his early days at UPS, devising creative solutions that contributed significantly to the company's revenue, to eventually purchasing and expanding Blue Streak. Harold opens up about the personal challenges he faced, including health issues and family dynamics, and how they shaped his leadership and business strategies. This is a story of perseverance, innovation, and the relentless pursuit of success. Tune in to gain insights, inspiration, and learn how to leap from 'last to first' in your own endeavors.

The $25K Bet That Launched Lorena Camargo’s Empire

Jason Burns — Tue, 17 Dec 2024 07:30:00 -0600

In this episode of the Last2First Podcast, host Jason Burns interviews Lorena Camargo, the president and CEO of Pearl Trans Logistics. They discuss Lorena's inspiring journey from her early childhood in South Central LA to becoming a prominent figure in the logistics industry. As the first Latina board member of the Customized Logistics and Delivery Association (CLDA) and the incoming president, Lorena shares her experiences, challenges, and successes. From navigating difficult family expectations to establishing PearlTrans Logistics, Lorena's story is about determination, perseverance, and the importance of giving back. Tune in to hear about her journey, the evolution of her company, and her vision for the future of the final-mile delivery industry.

$1B in 30 Months; The Architect behind the 1st publicly traded Same Day delivery company and his next big thing!

Jason Burns — Tue, 10 Dec 2024 07:30:00 -0600

Building a Delivery Empire: The John Oren Story In this episode of the Last2First Podcast, host Jason Burns interviews John Oren, the founder and CEO of Tuya Tech and Hotshot Final Mile. John shares his journey from starting Eastway Delivery in 1977 to forming the first publicly traded same-day delivery company, U.S. Delivery Systems. He dives into the trials and triumphs of developing innovative delivery technologies, working with his sons, and surviving industry disruptions like COVID-19. Tune in to hear John discuss his unyielding drive to win, even in the face of challenges, and his insights into the evolving landscape of last-mile delivery.

From Corporate America to 8 Figure Growth

Jason Burns — Tue, 03 Dec 2024 07:30:00 -0600

Welcome to the very first episode of the Last2First Podcast! 🎉 We're kicking things off with an extraordinary guest: Eddie Pillow, the visionary founder of Pillow Logistics. In this episode, Eddie takes us behind the scenes of his journey to transform his business. He shares how he moved away from operating in chaos to achieving financial stability and building something truly tangible. Eddie's story is packed with valuable insights on leadership, resilience, and scaling a successful last-mile logistics company.

💡 Don’t miss:

-The turning point that inspired Eddie’s transformation

-His approach to creating financial stability and sustainable growth

-Practical advice for business owners looking to thrive in the final mile delivery space

Trailer

Jason Burns — Mon, 25 Nov 2024 11:19:00 -0600