Knowledgebase Ninjas Transistor (https://transistor.fm) https://feeds.transistor.fm/knowledgebase-ninjas Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space. © 2021 Knowledge Base Ninjas 9a602113-9172-52a7-9894-269f1ceb301a yes en Wed, 04 Mar 2026 05:40:46 +0000 Wed, 04 Mar 2026 05:41:28 +0000 https://podcasts.fame.so/knowledgebase-ninjas https://img.transistorcdn.com/C0Lm-N-6mzCkevXTr_8dmXvyrIp2JIib_8jj1FI_zPk/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xYzlm/ODljN2FkYWE3NDA3/OWY3MzYzMjk2ZWM1/YzdjZC5wbmc.jpg Knowledgebase Ninjas https://podcasts.fame.so/knowledgebase-ninjas episodic Gowri Ramkumar Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space. Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.. documentation, knowledgebase, technical writing Gowri Ramkumar jananiaishwarya.kumar@kovai.co No No Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS 3 3 35 35 Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS full 4eb7fd81-7839-4332-a1e6-21c7855999a7 https://share.transistor.fm/s/2b71e23d In this episode of the Knowledge Base Ninjas podcast, Sadhana talks about what documentation performance really means and why it matters. It shows how effectively documentation helps users complete tasks without relying on support.

But numbers alone are not enough. She emphasises the importance of combining quantitative analytics with qualitative feedback to get the full picture of documentation performance. Through various examples, the discussion shows how metrics can sometimes be misleading without user context.

The conversation then moves to feedback channels that work best for documentation teams. Feedback structure, surveys, and support tickets are discussed as key sources of insight. She stresses keeping the feedback forms simple, visible, and empathetic.


Overall, the episode focuses on building a balanced approach to measuring, interpreting, and improving documentation performance.

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

]]> In this episode of the Knowledge Base Ninjas podcast, Sadhana talks about what documentation performance really means and why it matters. It shows how effectively documentation helps users complete tasks without relying on support.

But numbers alone are not enough. She emphasises the importance of combining quantitative analytics with qualitative feedback to get the full picture of documentation performance. Through various examples, the discussion shows how metrics can sometimes be misleading without user context.

The conversation then moves to feedback channels that work best for documentation teams. Feedback structure, surveys, and support tickets are discussed as key sources of insight. She stresses keeping the feedback forms simple, visible, and empathetic.


Overall, the episode focuses on building a balanced approach to measuring, interpreting, and improving documentation performance.

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

]]> Tue, 03 Mar 2026 14:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1132 In this episode of the Knowledge Base Ninjas podcast, Sadhana talks about what documentation performance really means and why it matters. It shows how effectively documentation helps users complete tasks without relying on support.

But numbers alone are not enough. She emphasises the importance of combining quantitative analytics with qualitative feedback to get the full picture of documentation performance. Through various examples, the discussion shows how metrics can sometimes be misleading without user context.

The conversation then moves to feedback channels that work best for documentation teams. Feedback structure, surveys, and support tickets are discussed as key sources of insight. She stresses keeping the feedback forms simple, visible, and empathetic.


Overall, the episode focuses on building a balanced approach to measuring, interpreting, and improving documentation performance.

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

]]> documentation, knowledge base, technical writing, documentation performance, documentation analytics, quantitative analytics, qualitative feedback, feedback channels, feedback structure. No Writing Is the Smallest Part of Technical Writing: Understanding the Broader Role with Strahinja Milošević, Bitvavo 3 3 34 34 Writing Is the Smallest Part of Technical Writing: Understanding the Broader Role with Strahinja Milošević, Bitvavo full 9c4f7268-4994-4b08-b18d-05700d981186 https://share.transistor.fm/s/a7b19357 In this episode of Knowledge Base Ninjas, Gowri catches up with Strahinja Milosevic, a Senior Technical Writer with Bitvavo, on the evolving role of technical writers in an AI-driven world. Strahinja, a graduate in English and language from the University of Belgrade in Serbia, began his career as a freelance translator before moving to technical writing. 

Now, based in Amsterdam, Strahinja works in a docs-as-code environment, closely with engineering teams. In this conversation, he talks about why writing is only a small part of technical writing. He says AI has now become both an assistant and disruptor, allowing writers and companies to do more with less and faster. He also stresses that communication and human judgement can never be automated. This episode is a thoughtful exploration of where technical writing is headed—and why it matters more than ever. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

]]> In this episode of Knowledge Base Ninjas, Gowri catches up with Strahinja Milosevic, a Senior Technical Writer with Bitvavo, on the evolving role of technical writers in an AI-driven world. Strahinja, a graduate in English and language from the University of Belgrade in Serbia, began his career as a freelance translator before moving to technical writing. 

Now, based in Amsterdam, Strahinja works in a docs-as-code environment, closely with engineering teams. In this conversation, he talks about why writing is only a small part of technical writing. He says AI has now become both an assistant and disruptor, allowing writers and companies to do more with less and faster. He also stresses that communication and human judgement can never be automated. This episode is a thoughtful exploration of where technical writing is headed—and why it matters more than ever. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

]]> Tue, 24 Feb 2026 14:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1147 In this episode of Knowledge Base Ninjas, Gowri catches up with Strahinja Milosevic, a Senior Technical Writer with Bitvavo, on the evolving role of technical writers in an AI-driven world. Strahinja, a graduate in English and language from the University of Belgrade in Serbia, began his career as a freelance translator before moving to technical writing. 

Now, based in Amsterdam, Strahinja works in a docs-as-code environment, closely with engineering teams. In this conversation, he talks about why writing is only a small part of technical writing. He says AI has now become both an assistant and disruptor, allowing writers and companies to do more with less and faster. He also stresses that communication and human judgement can never be automated. This episode is a thoughtful exploration of where technical writing is headed—and why it matters more than ever. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

]]> documentation, knowledge base, technical writing, AI, docs as code, trends in technical writing, No Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turnea 3 3 33 33 Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turnea full 523ee6f4-91a8-460b-a66e-5a66a55bcd37 https://share.transistor.fm/s/9b9c2a58 In this episode of Knowledge Base Ninjas podcast, Gowri catches up with Oana Turnea, a Technical Program Manager at Microsoft, to talk about creating and managing documentation systems at scale.

Oana began her career as a helpdesk analyst and gradually moved towards information management. She says that from when she began working, she had a genuine passion for helping people better understand information. Her drive to improve existing content, combined with her background in linguistics and literature, led her towards knowledge management.


Speaking about how teams access and manage knowledge in large organizations, Oana says documentation, internal or public, has to be kept simple—simple formatting, structuring, language, and easy access. She also highlights the importance of clear ownership and reliable internal tools to ensure teams work with current information.


The episode also explores the role of AI in documentation workflows. While AI has impacted how documentation is created and maintained, Oana stresses the importance of keeping humans in the loop to ensure accuracy and consistency.


Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

]]> In this episode of Knowledge Base Ninjas podcast, Gowri catches up with Oana Turnea, a Technical Program Manager at Microsoft, to talk about creating and managing documentation systems at scale.

Oana began her career as a helpdesk analyst and gradually moved towards information management. She says that from when she began working, she had a genuine passion for helping people better understand information. Her drive to improve existing content, combined with her background in linguistics and literature, led her towards knowledge management.


Speaking about how teams access and manage knowledge in large organizations, Oana says documentation, internal or public, has to be kept simple—simple formatting, structuring, language, and easy access. She also highlights the importance of clear ownership and reliable internal tools to ensure teams work with current information.


The episode also explores the role of AI in documentation workflows. While AI has impacted how documentation is created and maintained, Oana stresses the importance of keeping humans in the loop to ensure accuracy and consistency.


Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

]]> Tue, 17 Feb 2026 14:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 829 In this episode of Knowledge Base Ninjas podcast, Gowri catches up with Oana Turnea, a Technical Program Manager at Microsoft, to talk about creating and managing documentation systems at scale.

Oana began her career as a helpdesk analyst and gradually moved towards information management. She says that from when she began working, she had a genuine passion for helping people better understand information. Her drive to improve existing content, combined with her background in linguistics and literature, led her towards knowledge management.


Speaking about how teams access and manage knowledge in large organizations, Oana says documentation, internal or public, has to be kept simple—simple formatting, structuring, language, and easy access. She also highlights the importance of clear ownership and reliable internal tools to ensure teams work with current information.


The episode also explores the role of AI in documentation workflows. While AI has impacted how documentation is created and maintained, Oana stresses the importance of keeping humans in the loop to ensure accuracy and consistency.


Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

]]> documentation, knowledgebase, technical writing, documentation structure, AI, documentation mistakes, audience-centric thinking No How Content Structure Directly Impacts AI Accuracy with Rahel Bailie, Content Seriously 3 3 32 32 How Content Structure Directly Impacts AI Accuracy with Rahel Bailie, Content Seriously full 7121ce66-836e-4d75-b2de-37fda7234990 https://share.transistor.fm/s/4150afd2 In this episode of the Knowledge Base Ninjas podcast, we have Rahel Anne Bailie, Senior Content Consultant, from Content Seriously. She talks about how organizations are approaching AI and where many miss the mark strategically. She points out that companies often rush to “do AI” without clearly understanding the problem they are trying to solve.

She then shifts the focus to existing content and what it really means to be AI-ready. While AI has been used in content optimization tools for years, Rahel notes that this area is already mature. The bigger challenge today is delivering large volumes of existing content effectively through AI-enabled chatbots.


Rahel explains that AI works best with structured content, while unstructured content often leads to lower accuracy due to a lack of context. She stresses that human involvement remains essential, as AI can assist with content cleanup and restructuring but cannot operate on its own.


She closes by discussing evolving content standards and how to think about ROI, emphasizing the importance for content professionals to understand how LLMs work.

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> In this episode of the Knowledge Base Ninjas podcast, we have Rahel Anne Bailie, Senior Content Consultant, from Content Seriously. She talks about how organizations are approaching AI and where many miss the mark strategically. She points out that companies often rush to “do AI” without clearly understanding the problem they are trying to solve.

She then shifts the focus to existing content and what it really means to be AI-ready. While AI has been used in content optimization tools for years, Rahel notes that this area is already mature. The bigger challenge today is delivering large volumes of existing content effectively through AI-enabled chatbots.


Rahel explains that AI works best with structured content, while unstructured content often leads to lower accuracy due to a lack of context. She stresses that human involvement remains essential, as AI can assist with content cleanup and restructuring but cannot operate on its own.


She closes by discussing evolving content standards and how to think about ROI, emphasizing the importance for content professionals to understand how LLMs work.

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> Tue, 10 Feb 2026 13:09:00 +0000 Gowri Ramkumar Gowri Ramkumar 1629 In this episode of the Knowledge Base Ninjas podcast, we have Rahel Anne Bailie, Senior Content Consultant, from Content Seriously. She talks about how organizations are approaching AI and where many miss the mark strategically. She points out that companies often rush to “do AI” without clearly understanding the problem they are trying to solve.

She then shifts the focus to existing content and what it really means to be AI-ready. While AI has been used in content optimization tools for years, Rahel notes that this area is already mature. The bigger challenge today is delivering large volumes of existing content effectively through AI-enabled chatbots.


Rahel explains that AI works best with structured content, while unstructured content often leads to lower accuracy due to a lack of context. She stresses that human involvement remains essential, as AI can assist with content cleanup and restructuring but cannot operate on its own.


She closes by discussing evolving content standards and how to think about ROI, emphasizing the importance for content professionals to understand how LLMs work.

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> documentation, technical writing, knowledge base, content structure, technical communication, AI, No Writing Documentation for Humans and AI: Insights from Sakshi Shah, Tesla 3 3 31 31 Writing Documentation for Humans and AI: Insights from Sakshi Shah, Tesla full 7b0ca063-3e09-4652-a3da-acbd66c9a3af https://share.transistor.fm/s/1bdbd78c In this episode of the Knowledge Base Ninjas podcast, Sakshi Shah, Technical Writer at Tesla explores how documentation is evolving in the age of AI, where content must serve both human readers and AI systems. The discussion highlights why structure, clarity, chunking, and consistency matter more than ever, and how understanding user types helps balance AI-ready and human-friendly documentation. The episode also introduces key principles of AI-ready documentation such as granularity, metadata, and token-oriented content to show how well-structured information enables AI to deliver more accurate and efficient responses. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> In this episode of the Knowledge Base Ninjas podcast, Sakshi Shah, Technical Writer at Tesla explores how documentation is evolving in the age of AI, where content must serve both human readers and AI systems. The discussion highlights why structure, clarity, chunking, and consistency matter more than ever, and how understanding user types helps balance AI-ready and human-friendly documentation. The episode also introduces key principles of AI-ready documentation such as granularity, metadata, and token-oriented content to show how well-structured information enables AI to deliver more accurate and efficient responses. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> Fri, 16 Jan 2026 05:33:58 +0000 Gowri Ramkumar Gowri Ramkumar 971 In this episode of the Knowledge Base Ninjas podcast, Sakshi Shah, Technical Writer at Tesla explores how documentation is evolving in the age of AI, where content must serve both human readers and AI systems. The discussion highlights why structure, clarity, chunking, and consistency matter more than ever, and how understanding user types helps balance AI-ready and human-friendly documentation. The episode also introduces key principles of AI-ready documentation such as granularity, metadata, and token-oriented content to show how well-structured information enables AI to deliver more accurate and efficient responses. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> documentation, technical writing, tech writing, knowledgebase, knowledgebase management, technical communication, AI, Gen AI No Being user-obsessed is key to effective documentation: Lynne Thompson, Technical Writer, Spence Consulting 3 3 30 30 Being user-obsessed is key to effective documentation: Lynne Thompson, Technical Writer, Spence Consulting full 778f4208-42c9-4db1-b9a6-fbe6c936fec9 https://share.transistor.fm/s/3f37d030 In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves users. 

 

Thompson emphasizes the importance of being customer-obsessed when creating documentation. Without understanding the user’s context, she says, even well-written content can fall flat. For writers to gain this perspective, they must immerse themselves in the product or application and experience it the way customers do. 

 

Check out the podcast to learn more.

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves users. 

 

Thompson emphasizes the importance of being customer-obsessed when creating documentation. Without understanding the user’s context, she says, even well-written content can fall flat. For writers to gain this perspective, they must immerse themselves in the product or application and experience it the way customers do. 

 

Check out the podcast to learn more.

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> Mon, 15 Dec 2025 06:12:39 +0000 Gowri Ramkumar Gowri Ramkumar 1039 In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves users. 

 

Thompson emphasizes the importance of being customer-obsessed when creating documentation. Without understanding the user’s context, she says, even well-written content can fall flat. For writers to gain this perspective, they must immerse themselves in the product or application and experience it the way customers do. 

 

Check out the podcast to learn more.

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> documentation, technical writing, tech writing, user centric, knowledgebase No Why Domain Knowledge Matters in Tech Writing – A chat with Alina Desiatnikova, Bolt 3 3 29 29 Why Domain Knowledge Matters in Tech Writing – A chat with Alina Desiatnikova, Bolt full bd00f98b-a553-4efa-b6d2-c344c544285e https://share.transistor.fm/s/0dc68ea7 This episode of the Knowledge Base Ninjas Podcast, we have Alina Desiatnikova, Technical writer from Bolt, who shares her path from technical support to technical writing and the skills that shaped her career. 

 

This episode highlights the ongoing importance of clear, thoughtful documentation and the vital role technical writers continue to play. She discusses the balance between domain knowledge and writing clarity, how AI both aids and challenges technical writers, and why human oversight remains crucial. 

 

Alina also explains how she adapts documentation for different audiences and offers practical advice for writers navigating evolving expectations in the tech world. 

 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

 

]]> This episode of the Knowledge Base Ninjas Podcast, we have Alina Desiatnikova, Technical writer from Bolt, who shares her path from technical support to technical writing and the skills that shaped her career. 

 

This episode highlights the ongoing importance of clear, thoughtful documentation and the vital role technical writers continue to play. She discusses the balance between domain knowledge and writing clarity, how AI both aids and challenges technical writers, and why human oversight remains crucial. 

 

Alina also explains how she adapts documentation for different audiences and offers practical advice for writers navigating evolving expectations in the tech world. 

 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

 

]]> Tue, 18 Nov 2025 17:00:15 +0000 Gowri Ramkumar Gowri Ramkumar 1018 This episode of the Knowledge Base Ninjas Podcast, we have Alina Desiatnikova, Technical writer from Bolt, who shares her path from technical support to technical writing and the skills that shaped her career. 

 

This episode highlights the ongoing importance of clear, thoughtful documentation and the vital role technical writers continue to play. She discusses the balance between domain knowledge and writing clarity, how AI both aids and challenges technical writers, and why human oversight remains crucial. 

 

Alina also explains how she adapts documentation for different audiences and offers practical advice for writers navigating evolving expectations in the tech world. 

 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

 

]]> documentation, knowledgebase, technical writing, tech writers No Rethinking Content Evaluation in the AI Era: Insights from Netra Pawar, Meta 3 3 28 28 Rethinking Content Evaluation in the AI Era: Insights from Netra Pawar, Meta full 47d96566-f900-42f0-bff2-f5f1b493af0b https://share.transistor.fm/s/ba100286 In this episode of the Knowledge Base Ninjas podcast, Netra Pawar, Lead Documentation Engineer, shares how AI is transforming content creation and evaluation in technical writing. She explains the concept of an evaluation-first content lifecycle, where content is tested and validated before going live, applying a CICD-like approach to documentation. Netra discusses key metrics for content quality, retrieval, and impact, and how AI can help scale evaluation. She also talks about the evolving role of technical writers, the importance of error analysis, and how partnering with engineering and ML teams can improve content performance. Finally, she emphasizes the need for writers to experiment with AI, shares an example of how a well-written document failed to be retrieved correctly by an LLM, and explains the takeaways. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 


]]> In this episode of the Knowledge Base Ninjas podcast, Netra Pawar, Lead Documentation Engineer, shares how AI is transforming content creation and evaluation in technical writing. She explains the concept of an evaluation-first content lifecycle, where content is tested and validated before going live, applying a CICD-like approach to documentation. Netra discusses key metrics for content quality, retrieval, and impact, and how AI can help scale evaluation. She also talks about the evolving role of technical writers, the importance of error analysis, and how partnering with engineering and ML teams can improve content performance. Finally, she emphasizes the need for writers to experiment with AI, shares an example of how a well-written document failed to be retrieved correctly by an LLM, and explains the takeaways. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 


]]> Tue, 28 Oct 2025 16:11:05 +0000 Gowri Ramkumar Gowri Ramkumar 922 In this episode of the Knowledge Base Ninjas podcast, Netra Pawar, Lead Documentation Engineer, shares how AI is transforming content creation and evaluation in technical writing. She explains the concept of an evaluation-first content lifecycle, where content is tested and validated before going live, applying a CICD-like approach to documentation. Netra discusses key metrics for content quality, retrieval, and impact, and how AI can help scale evaluation. She also talks about the evolving role of technical writers, the importance of error analysis, and how partnering with engineering and ML teams can improve content performance. Finally, she emphasizes the need for writers to experiment with AI, shares an example of how a well-written document failed to be retrieved correctly by an LLM, and explains the takeaways. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 


]]> technical writing, tech writing, documentation, knowledge base, No Balancing Writing and Management Challenges: A chat with Jenna Ingersoll, Aristocrat 3 3 27 27 Balancing Writing and Management Challenges: A chat with Jenna Ingersoll, Aristocrat full bbef7115-e5c6-44c5-a433-56185f28d7d9 https://share.transistor.fm/s/cf73479c In this episode of the Knowledge Base Ninjas podcast, Jenna Ingersoll, Knowledge Program Manager at Aristocrat, shares her insights on how the role of a technical writer is evolving into that of a knowledge manager. She talks about going beyond just writing to focus on strategy, knowledge sharing, and building stronger documentation teams. Jenna also discusses the real challenges technical writers face when moving into management - like reorganizing scattered content systems and maintaining consistency across teams. She highlights the importance of understanding information flow, creating effective documentation frameworks, and how AI and automation are starting to simplify everything from content gathering to editing. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> In this episode of the Knowledge Base Ninjas podcast, Jenna Ingersoll, Knowledge Program Manager at Aristocrat, shares her insights on how the role of a technical writer is evolving into that of a knowledge manager. She talks about going beyond just writing to focus on strategy, knowledge sharing, and building stronger documentation teams. Jenna also discusses the real challenges technical writers face when moving into management - like reorganizing scattered content systems and maintaining consistency across teams. She highlights the importance of understanding information flow, creating effective documentation frameworks, and how AI and automation are starting to simplify everything from content gathering to editing. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> Tue, 21 Oct 2025 14:56:31 +0000 Gowri Ramkumar Gowri Ramkumar 1074 In this episode of the Knowledge Base Ninjas podcast, Jenna Ingersoll, Knowledge Program Manager at Aristocrat, shares her insights on how the role of a technical writer is evolving into that of a knowledge manager. She talks about going beyond just writing to focus on strategy, knowledge sharing, and building stronger documentation teams. Jenna also discusses the real challenges technical writers face when moving into management - like reorganizing scattered content systems and maintaining consistency across teams. She highlights the importance of understanding information flow, creating effective documentation frameworks, and how AI and automation are starting to simplify everything from content gathering to editing. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> documentation, knowledgebase, technical writing No Exploring AI in Technical Writing with Jason Christie, Shopify 3 3 26 26 Exploring AI in Technical Writing with Jason Christie, Shopify full 497ffb03-f2de-440c-b17a-419d16e51f3a https://share.transistor.fm/s/0f7cf1db In this episode of the Knowledge Base Ninjas podcast, Jason Christie, Technical Writer Senior Lead at Shopify talks about how AI is transforming the day-to-day work of technical writers. He shares examples of using AI to enforce writing standards and streamline editing, allowing writers to focus on higher-level collaboration and mentorship. He emphasizes that AI still struggles with accuracy and nuance, especially when it comes to producing high-quality, reliable documentation. He also talks about choosing or integrating AI tools into existing workflows, and a lot more. 

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]]> In this episode of the Knowledge Base Ninjas podcast, Jason Christie, Technical Writer Senior Lead at Shopify talks about how AI is transforming the day-to-day work of technical writers. He shares examples of using AI to enforce writing standards and streamline editing, allowing writers to focus on higher-level collaboration and mentorship. He emphasizes that AI still struggles with accuracy and nuance, especially when it comes to producing high-quality, reliable documentation. He also talks about choosing or integrating AI tools into existing workflows, and a lot more. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> Tue, 14 Oct 2025 15:24:00 +0000 Gowri Ramkumar Gowri Ramkumar 1266 In this episode of the Knowledge Base Ninjas podcast, Jason Christie, Technical Writer Senior Lead at Shopify talks about how AI is transforming the day-to-day work of technical writers. He shares examples of using AI to enforce writing standards and streamline editing, allowing writers to focus on higher-level collaboration and mentorship. He emphasizes that AI still struggles with accuracy and nuance, especially when it comes to producing high-quality, reliable documentation. He also talks about choosing or integrating AI tools into existing workflows, and a lot more. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> documentation, technical writing, technical writers, tech writing, knowledge base, ai No Introducing Document360 Global Writers Awards Introducing Document360 Global Writers Awards full ed798614-5454-4fab-af81-886ff86ed30b https://share.transistor.fm/s/a3260664 Calling all Global Writers, your moment in the spotlight is here.

We are thrilled to announce the launch of 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝟯𝟲𝟬 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗿𝗶𝘁𝗲𝗿𝘀 𝗔𝘄𝗮𝗿𝗱𝘀, a first-of-its-kind initiative aimed at recognizing the world's most exceptional writers.

With the Document360 Global Writers Awards, we are providing a much-needed platform to highlight the contributions of all writers and give them the recognition they deserve.

Nominations for Document360 Global Writers Awards are now open!

https://lnkd.in/guSakE8Y

Visit our site and submit your nomination or nominate someone you believe deserves recognition.

]]> Calling all Global Writers, your moment in the spotlight is here.

We are thrilled to announce the launch of 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝟯𝟲𝟬 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗿𝗶𝘁𝗲𝗿𝘀 𝗔𝘄𝗮𝗿𝗱𝘀, a first-of-its-kind initiative aimed at recognizing the world's most exceptional writers.

With the Document360 Global Writers Awards, we are providing a much-needed platform to highlight the contributions of all writers and give them the recognition they deserve.

Nominations for Document360 Global Writers Awards are now open!

https://lnkd.in/guSakE8Y

Visit our site and submit your nomination or nominate someone you believe deserves recognition.

]]> Tue, 07 Oct 2025 17:10:45 +0000 Gowri Ramkumar Gowri Ramkumar 73 Calling all Global Writers, your moment in the spotlight is here.

We are thrilled to announce the launch of 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝟯𝟲𝟬 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗿𝗶𝘁𝗲𝗿𝘀 𝗔𝘄𝗮𝗿𝗱𝘀, a first-of-its-kind initiative aimed at recognizing the world's most exceptional writers.

With the Document360 Global Writers Awards, we are providing a much-needed platform to highlight the contributions of all writers and give them the recognition they deserve.

Nominations for Document360 Global Writers Awards are now open!

https://lnkd.in/guSakE8Y

Visit our site and submit your nomination or nominate someone you believe deserves recognition.

]]> technical writers, tech writers, documentation specialists, information architects, global awards No How to Make Docs Effective & Mistakes to Avoid: A Chat with Pradeep, Coralogix 3 3 25 25 How to Make Docs Effective & Mistakes to Avoid: A Chat with Pradeep, Coralogix full 20a92063-698c-4823-82d6-513f95f0373b https://share.transistor.fm/s/0d419fc1 In this episode of the Knowledge Base Ninjas podcast, Pradeep Venugopal, Technical Writer at Coralogix, talks about what makes a knowledge base effective and the common mistakes teams make. He highlights the importance of trust, actionable content, and clear ownership in documentation. He also emphasizes integrating documentation into daily workflows and the product lifecycle. The discussion covers the evolving role of technical writers in the AI era. Pradeep adds that documentation is part of the product experience, helping users achieve goals efficiently and reducing support burden. 

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Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> In this episode of the Knowledge Base Ninjas podcast, Pradeep Venugopal, Technical Writer at Coralogix, talks about what makes a knowledge base effective and the common mistakes teams make. He highlights the importance of trust, actionable content, and clear ownership in documentation. He also emphasizes integrating documentation into daily workflows and the product lifecycle. The discussion covers the evolving role of technical writers in the AI era. Pradeep adds that documentation is part of the product experience, helping users achieve goals efficiently and reducing support burden. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

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]]> Tue, 30 Sep 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1098 In this episode of the Knowledge Base Ninjas podcast, Pradeep Venugopal, Technical Writer at Coralogix, talks about what makes a knowledge base effective and the common mistakes teams make. He highlights the importance of trust, actionable content, and clear ownership in documentation. He also emphasizes integrating documentation into daily workflows and the product lifecycle. The discussion covers the evolving role of technical writers in the AI era. Pradeep adds that documentation is part of the product experience, helping users achieve goals efficiently and reducing support burden. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

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]]> documentation, knowledgebase, technical writing, workflows No How AI Is Reshaping Documentation Workflows – Ankur Parekh, SnapLogic 3 3 24 24 How AI Is Reshaping Documentation Workflows – Ankur Parekh, SnapLogic full cf1fec21-3675-4fea-a013-0ad3c1eae59b https://share.transistor.fm/s/7bdd3b30 In this episode of the Knowledge Base Ninjas podcast, Ankur Parekh, Sr. Technical Documentation Writer at SnapLogic, discusses how AI is transforming the future of documentation. He explains how it can streamline processes, improve efficiency, and help create higher-quality deliverables. Ankur also highlights how AI may blur traditional content roles, making it easier to produce different formats from a single source. While he highlights the exciting opportunities, he also stresses the importance of keeping humans in the loop to ensure accuracy and credibility. He believes that strategy will remain at the heart of content work, with AI best suited for handling repetitive tasks. For Ankur, the evolution of AI is just another step in how professionals continue moving up the value chain.  

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Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> In this episode of the Knowledge Base Ninjas podcast, Ankur Parekh, Sr. Technical Documentation Writer at SnapLogic, discusses how AI is transforming the future of documentation. He explains how it can streamline processes, improve efficiency, and help create higher-quality deliverables. Ankur also highlights how AI may blur traditional content roles, making it easier to produce different formats from a single source. While he highlights the exciting opportunities, he also stresses the importance of keeping humans in the loop to ensure accuracy and credibility. He believes that strategy will remain at the heart of content work, with AI best suited for handling repetitive tasks. For Ankur, the evolution of AI is just another step in how professionals continue moving up the value chain.  

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> Tue, 23 Sep 2025 15:05:06 +0000 Gowri Ramkumar Gowri Ramkumar 1152 In this episode of the Knowledge Base Ninjas podcast, Ankur Parekh, Sr. Technical Documentation Writer at SnapLogic, discusses how AI is transforming the future of documentation. He explains how it can streamline processes, improve efficiency, and help create higher-quality deliverables. Ankur also highlights how AI may blur traditional content roles, making it easier to produce different formats from a single source. While he highlights the exciting opportunities, he also stresses the importance of keeping humans in the loop to ensure accuracy and credibility. He believes that strategy will remain at the heart of content work, with AI best suited for handling repetitive tasks. For Ankur, the evolution of AI is just another step in how professionals continue moving up the value chain.  

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> documentation, knowledgebase, technical writing No Keeping Docs Structured and Manageable: Insights from Marco Spinello, Booking.com 3 3 23 23 Keeping Docs Structured and Manageable: Insights from Marco Spinello, Booking.com full b5d11498-7829-4077-b7ab-587a66390dae https://share.transistor.fm/s/9d2205f0 In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audience’s mental model, how collaboration shapes structure, and the signals that reveal when content starts slipping into chaos. Marco also introduces creative ways his team keeps contributors engaged and explains how different processes can prevent docs from becoming unmanageable again. From AI experiments to unexpected touches of documentation humour, he brings a refreshing perspective to how documentation can evolve and stay relevant. 

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]]> In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audience’s mental model, how collaboration shapes structure, and the signals that reveal when content starts slipping into chaos. Marco also introduces creative ways his team keeps contributors engaged and explains how different processes can prevent docs from becoming unmanageable again. From AI experiments to unexpected touches of documentation humour, he brings a refreshing perspective to how documentation can evolve and stay relevant. 

Thank you for tuning in!  

 

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]]> Tue, 16 Sep 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1294 In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audience’s mental model, how collaboration shapes structure, and the signals that reveal when content starts slipping into chaos. Marco also introduces creative ways his team keeps contributors engaged and explains how different processes can prevent docs from becoming unmanageable again. From AI experiments to unexpected touches of documentation humour, he brings a refreshing perspective to how documentation can evolve and stay relevant. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> documentation, knowledgebase, technical writing, managing documentation No Content Frameworks and Their Impact on Docs with Betty Mann, Oracle 3 3 22 22 Content Frameworks and Their Impact on Docs with Betty Mann, Oracle full afa4af97-e8fc-43e1-ad61-9398e5e32244 https://share.transistor.fm/s/74b85938 In this episode of the Knowledge Base Ninjas podcast, Betty Mann, Technical Writer at Oracle, explains why defining different content types is important for documentation and how it helps both users and teams by improving clarity, efficiency, and scalability. She highlights how content frameworks like overviews, concepts, how-to guides, and references support different user needs. Betty also stresses the role of templates and style guides in ensuring consistency and predictability across documents. Finally, she discusses how AI can generate content but needs clear structures, and how, in the future, it may enable more personalized and dynamic documentation. 

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Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> In this episode of the Knowledge Base Ninjas podcast, Betty Mann, Technical Writer at Oracle, explains why defining different content types is important for documentation and how it helps both users and teams by improving clarity, efficiency, and scalability. She highlights how content frameworks like overviews, concepts, how-to guides, and references support different user needs. Betty also stresses the role of templates and style guides in ensuring consistency and predictability across documents. Finally, she discusses how AI can generate content but needs clear structures, and how, in the future, it may enable more personalized and dynamic documentation. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

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]]> Tue, 09 Sep 2025 14:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 994 In this episode of the Knowledge Base Ninjas podcast, Betty Mann, Technical Writer at Oracle, explains why defining different content types is important for documentation and how it helps both users and teams by improving clarity, efficiency, and scalability. She highlights how content frameworks like overviews, concepts, how-to guides, and references support different user needs. Betty also stresses the role of templates and style guides in ensuring consistency and predictability across documents. Finally, she discusses how AI can generate content but needs clear structures, and how, in the future, it may enable more personalized and dynamic documentation. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

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]]> documentation, technical writing, content frameworks, knowledgebase No Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security 3 3 21 21 Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security full 8457e428-59dc-44f1-a366-d04ac7398c49 https://share.transistor.fm/s/4716da48 In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also talks about the challenges in meeting users' needs and giving answers in the right place at the right time. Looking ahead, Holli sees AI and video playing as a bigger role and says that there will always be a need for detailed sources to back up quick answers. 

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]]> In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also talks about the challenges in meeting users' needs and giving answers in the right place at the right time. Looking ahead, Holli sees AI and video playing as a bigger role and says that there will always be a need for detailed sources to back up quick answers. 

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]]> Tue, 02 Sep 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 678 In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also talks about the challenges in meeting users' needs and giving answers in the right place at the right time. Looking ahead, Holli sees AI and video playing as a bigger role and says that there will always be a need for detailed sources to back up quick answers. 

Thank you for tuning in!  

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. 

 

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]]> documentation, technical writing, tech writing, technical writers, tech writers, knowledge base No How Content Operations Drive Consistency with Caley Burton, Cloudflare 3 3 20 20 How Content Operations Drive Consistency with Caley Burton, Cloudflare full d83cb279-6aae-484c-a512-8e1462fc697f https://share.transistor.fm/s/09ce6c53 In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a backlog and prioritize fixes. They also discuss key factors in choosing a content management system, such as customer experience, compliance, budget, and scalability. On AI, Caley highlights its role as a helper for repetitive tasks, reviews, summarization, and quick analysis, while not using it to solve complex problems. 

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Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

]]> In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a backlog and prioritize fixes. They also discuss key factors in choosing a content management system, such as customer experience, compliance, budget, and scalability. On AI, Caley highlights its role as a helper for repetitive tasks, reviews, summarization, and quick analysis, while not using it to solve complex problems. 

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]]> Tue, 26 Aug 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1133 In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a backlog and prioritize fixes. They also discuss key factors in choosing a content management system, such as customer experience, compliance, budget, and scalability. On AI, Caley highlights its role as a helper for repetitive tasks, reviews, summarization, and quick analysis, while not using it to solve complex problems. 

Thank you for tuning in! 

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.

 

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]]> documentation, knowledgebase, technical writing, technical writers, content operations, content debt, content No Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle 3 3 19 19 Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle full 452a3bca-b59f-4316-a67a-0d5157b41dd8 https://share.transistor.fm/s/3ab06dfa When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy? 

While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics.

 

In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and thoughtful design elevate documentation from being simply “functional” to being truly engaging and user-friendly. He explains the balance between functional and deep quality, emphasizing that well-crafted, visually thoughtful documentation enhances usability. Richard also discusses how Gen AI could impact documentation practices, highlighting the continued need for clear, readable, and human-centric content regardless of new technologies. His insights offer a refreshing glimpse into the creative and strategic choices in effective technical writing. 

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]]> When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy? 

While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics.

 

In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and thoughtful design elevate documentation from being simply “functional” to being truly engaging and user-friendly. He explains the balance between functional and deep quality, emphasizing that well-crafted, visually thoughtful documentation enhances usability. Richard also discusses how Gen AI could impact documentation practices, highlighting the continued need for clear, readable, and human-centric content regardless of new technologies. His insights offer a refreshing glimpse into the creative and strategic choices in effective technical writing. 

Thank you for tuning in! 

 

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.

 

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]]> Tue, 19 Aug 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1706 When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy? 

While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics.

 

In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and thoughtful design elevate documentation from being simply “functional” to being truly engaging and user-friendly. He explains the balance between functional and deep quality, emphasizing that well-crafted, visually thoughtful documentation enhances usability. Richard also discusses how Gen AI could impact documentation practices, highlighting the continued need for clear, readable, and human-centric content regardless of new technologies. His insights offer a refreshing glimpse into the creative and strategic choices in effective technical writing. 

Thank you for tuning in! 

 

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]]> documentation, technical writing, knowledgebase, aesthetics No Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google 3 3 18 18 Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google full 6739a9e9-0b70-4876-94fb-2822a04f3080 https://share.transistor.fm/s/5122171a In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of documentation are essential to developer productivity. This episode is full of actionable tips for technical writers to enhance the quality and effectiveness of their writing.

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Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of documentation are essential to developer productivity. This episode is full of actionable tips for technical writers to enhance the quality and effectiveness of their writing.

Thank you for tuning in!

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> Tue, 05 Aug 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 867 In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of documentation are essential to developer productivity. This episode is full of actionable tips for technical writers to enhance the quality and effectiveness of their writing.

Thank you for tuning in!

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial 

]]> documentation, technical writing, developer documentation, knowledgebase No Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce 3 3 17 17 Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce full 71v5yzv0 https://share.transistor.fm/s/327c3c85 Thank you for tuning in!

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Knowledgebase Ninjas is powered by Document360.

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]]> Thank you for tuning in!

In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.

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]]> Tue, 22 Jul 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1049 In this episode of the Knowledgebase Ninjas Podcast, Laura Novich, Lead Technical Writer at Salesforce, shares what truly makes a documentation toolchain effective. It's not just about the tools themselves, but how seamlessly they integrate into team workflows—and how confident contributors feel using them. Laura explains why features like content reuse, automation, and collaboration only add value when they align with the needs of different contributors—developers, product managers, support teams, and non-technical writers alike. She emphasizes the importance of training that meets non-technical users where they are, engaging with writing communities, and leveraging AI to bridge knowledge gaps. Through two real-world examples, Laura shows how honoring individual tool preferences can transform documentation into a strategic business asset. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode of the Knowledgebase Ninjas Podcast, Laura Novich, Lead Technical Writer at Salesforce, shares what truly makes a documentation toolchain effective. It's not just about the tools themselves, but how seamlessly they integrate into team work documentation, technical writing, toolchain, AI, content collaboration No Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME 3 3 16 16 Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME full k18yv7r0 https://share.transistor.fm/s/839a02a1 Thank you for tuning in!

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]]> Tue, 15 Jul 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 912 In this episode of the Knowledge Base Ninjas podcast, Daria Tombolelli from KNIME shares her perspective on how AI is enhancing—not replacing—the work of technical writers. She explains how tools like ChatGPT help simplify research and make complex topics more accessible. Daria also highlights a shift in documentation priorities, emphasizing content that is both user-friendly and optimized for AI, with a focus on clarity, structure, and accuracy. She advocates for hands-on learning, real-world use cases, and close collaboration with UX designers and engineers. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode of the Knowledge Base Ninjas podcast, Daria Tombolelli from KNIME shares her perspective on how AI is enhancing—not replacing—the work of technical writers. She explains how tools like ChatGPT help simplify research and make complex topics documentation, technical writing, AI, Gen AI, user-friendly documentation, No Customer-First Documentation in the Age of AI with Kirsti Wall, Everi 3 3 15 15 Customer-First Documentation in the Age of AI with Kirsti Wall, Everi full x06ry860 https://share.transistor.fm/s/c4fffebb Thank you for tuning in!

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]]> Tue, 01 Jul 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 775 In this episode of Knowledge Base Ninjas Podcast we have Kirsti Wall, the Technical Documentation Manager from Everi. She emphasizes how to make documentation scannable and organized, keeping the users in mind. She adds that effective design elements will direct the users in visual ways. Whereas simplification of content is called for, she also says about oversimplification and the focus on what truly sets the product apart in the documentation. She also discusses actual-world research using the assistance of guides, user interactions to enhance writing, and other tools in this era of AI. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode of Knowledge Base Ninjas Podcast we have Kirsti Wall, the Technical Documentation Manager from Everi. She emphasizes how to make documentation scannable and organized, keeping the users in mind. She adds that effective design elements will documentation, technical writing, customer-first thinking, AI No The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI 3 3 14 14 The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI full 713rqn90 https://share.transistor.fm/s/ddecf467 Thank you for tuning in!

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]]> Tue, 24 Jun 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 693 In this episode, Christie Gera, Manager of Technical Writing at Appfire, shares how her team of technical writers is navigating the fast-evolving landscape of AI in documentation. She breaks down exactly how they use AI - leveraging it for tasks like generating test data and simulating SME input using tools like Notebook LM - while strictly avoiding AI-generated content in official docs. Christie also talks about performance metrics that matter and their work is tied directly to product trial conversions, proving that documentation drives business impact. She shares how she leads a diverse, remote team with support, and why skills like prompt engineering, video editing, and AI voiceovers are becoming essential for modern technical writers. Packed with practical advice and real-world workflows, this episode is a must-listen for documentation leaders and writers looking to integrate AI the right way, without losing quality or trust. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode, Christie Gera, Manager of Technical Writing at Appfire, shares how her team of technical writers is navigating the fast-evolving landscape of AI in documentation. She breaks down exactly how they use AI - leveraging it for tasks like gene documentation, technical writing, AI, content creation No Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco 3 3 13 13 Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco full 70ypj841 https://share.transistor.fm/s/ba5ca5ac Thank you for tuning in!

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]]> Wed, 18 Jun 2025 06:04:00 +0000 Gowri Ramkumar Gowri Ramkumar 1164 In this episode of Knowledge Base Ninjas podcast, we talk with Nikhar Sawhney, senior technical writer at Cisco and hear why documentation must come into focus as a wise business initiative. Having 16+ years of experience, Nikhar shares how the process of how excellent documentation can reveal the product potential, achieve better user satisfaction and facilitate product adoption. He emphasizes the role of cross-functional cooperation with engineering and product teams to create the content that would meet the user needs in the real-life context. This discussion talks about the way clear organization, logical navigation and user centralized thinking enables users to quickly locate whatever they are searching. Nikhar also refers to the topic of how nice documentation is more than figuring out how to reduce support tickets to uncover value, to encourage discoverability, and to gain trust. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode of Knowledge Base Ninjas podcast, we talk with Nikhar Sawhney, senior technical writer at Cisco and hear why documentation must come into focus as a wise business initiative. Having 16+ years of experience, Nikhar shares how the process of technical writing, documentation, product marketing, knowledge base management No Accessibility as a Core Writing Principle with Stacy Reed, Wavelo 3 3 12 12 Accessibility as a Core Writing Principle with Stacy Reed, Wavelo full 703rqwp1 https://share.transistor.fm/s/152e4ce1 Thank you for tuning in!

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]]> Tue, 10 Jun 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 574 In this episode of the Knowledge Base Ninjas podcast, we speak with Stacy Reed, Senior Technical Writer at Wavelo. Stacy focuses on creating accessible, user-friendly documentation for both internal developers and customers. With 28 years in related fields and three years in technical writing, Stacy has expanded Wavelo’s Dev Portal from a handful to over 100 endpoints. She’s also a key driver behind the Neurodiversity ERG at Tucows. Stacy emphasizes that accessibility is not an afterthought, it's core to documentation. Discoverability and ease of navigation are equally vital, as documentation only serves its purpose when users can both find and understand it. She encourages avoiding jargon, using clear formatting, labelling visuals meaningfully, and aligning with the 7 Cs of communication, placing courtesy first. Her approach is built on empathy, structure, and the intent to help all users, especially those with disabilities or neurodivergence, access and benefit from documentation equally. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode of the Knowledge Base Ninjas podcast, we speak with Stacy Reed, Senior Technical Writer at Wavelo. Stacy focuses on creating accessible, user-friendly documentation for both internal developers and customers. With 28 years in related fiel technical writing, documentation, neurodivergent, neurodivergence, accessibility No How Consistency Builds Trust in Docs: A Talk with Kylee Thornton, Blue White Industries 3 3 11 11 How Consistency Builds Trust in Docs: A Talk with Kylee Thornton, Blue White Industries full k08y5pj1 https://share.transistor.fm/s/94da9130 Thank you for tuning in!

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]]> Tue, 03 Jun 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 559 In this episode of the Knowledge Base Ninjas podcast, we speak with Kylee Thornton, Technical Writer at Blue White Industries. With less than a year of experience in the field, Kylee shares how she stepped into technical writing through an internship and quickly embraced the fast-paced challenges of the manufacturing industry. She talks about how important it is to stay consistent in your writing, from tone to structure, to build trust and clarity for the reader. Kylee also explains the value of setting urgency protocols so high-priority tasks don’t overwhelm the team, and how keeping documents user-focused, not writer-focused, makes information more accessible when it matters most. She stresses that good documentation is not just about writing, it’s about proactive communication, staying updated, and recognizing that one change in a system can ripple across many documents. Kylee also shares how she uses AI as a helpful assistant, not a replacement, for her work. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode of the Knowledge Base Ninjas podcast, we speak with Kylee Thornton, Technical Writer at Blue White Industries. With less than a year of experience in the field, Kylee shares how she stepped into technical writing through an internship and technical writing, documentation, manufacturing, No Building a Documentation Team from Scratch with Paul Taylor, Anaplan 3 3 10 10 Building a Documentation Team from Scratch with Paul Taylor, Anaplan full l14r3mn1 https://share.transistor.fm/s/a317fd06 Thank you for tuning in!

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]]> Tue, 27 May 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1227 In this episode of the Knowledge Base Ninjas podcast, we speak with Paul Taylor, Technical Content Manager at Anaplan. Paul shares his non-traditional path from journalism and corporate communications into technical writing. Paul discusses how his varied background influenced his strategic mindset for documentation, highlighting that good content begins with the user. He advises on creating a technical writing team from scratch, the need to balance junior and senior talent, and why integrating with company culture is essential. Paul also talks about the changing role of documentation in business and how AI can be used as a facilitator and not a destroyer. His view on documentation is clear: it’s not just a requirement, but a critical tool for enabling users and reducing support load. He shares more on content clarity, team collaboration, and smarter working with AI. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode of the Knowledge Base Ninjas podcast, we speak with Paul Taylor, Technical Content Manager at Anaplan. Paul shares his non-traditional path from journalism and corporate communications into technical writing. Paul discusses how his varied technical writing, documentation, team building, technical writing team No Information Architecture Is the Future of Tech Writing by Rina G, ContentMaster 3 3 9 9 Information Architecture Is the Future of Tech Writing by Rina G, ContentMaster full 71v5mk60 https://share.transistor.fm/s/959e5a7e Thank you for tuning in!

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]]> Tue, 20 May 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 939 In this episode of the Knowledge Base Ninjas podcast, we speak with Rina Groobman Cassouto, CEO of ContentMaster. Rina shares insights from her 30-year journey in technical writing. Starting with a background in English Literature, Rina transitioned into tech writing through a single course and went on to lead documentation teams and train writers globally. She emphasizes that technical writing today is more than just editing. It's about structuring information effectively. Technical writers who understand information architecture can turn disorganized content into valuable, user-friendly documentation. According to Rina, strong writing and a willingness to learn are more crucial than domain-specific knowledge, and hiring a technical writer should reflect that. She also adds about the role of AI in tech writing, viewing it as a helpful assistant rather than a replacement. Writers who bring strategic thinking and structural clarity to content creation will remain indispensable, even in an AI-driven future. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode of the Knowledge Base Ninjas podcast, we speak with Rina Groobman Cassouto, CEO of ContentMaster. Rina shares insights from her 30-year journey in technical writing. Starting with a background in English Literature, Rina transitioned into information architecture, technical writing, technical writers, documentation No Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems 3 3 8 8 Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems full 81q3pk21 https://share.transistor.fm/s/0c1d2417 Thank you for tuning in!

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]]> Tue, 13 May 2025 15:33:00 +0000 Gowri Ramkumar Gowri Ramkumar 917 In this episode of the Knowledge Base Ninjas podcast, we speak with Gayathri Krishnaswamy, Senior Content Developer at OutSystems. Gayathri shares her journey from software development to technical writing, finding her passion through roles in business analysis and open-source contributions with the Good Docs Project. She emphasizes the importance of collaboration between developers and documentarians, especially in API documentation, and highlights her approach to documentation alongside product development. Gayathri also discusses how AI tools assist in research and first drafts, while reinforcing the value of human insight in refining content. She views documentation as a core part of the product experience, advocating for user enablement, empathy, and continuous learning as keys to effective technical writing. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode of the Knowledge Base Ninjas podcast, we speak with Gayathri Krishnaswamy, Senior Content Developer at OutSystems. Gayathri shares her journey from software development to technical writing, finding her passion through roles in business an documentation, API documentation, technical writing, AI No Balancing Graphics and Text in Technical Docs – James Birkinshaw, Oracle 3 3 7 7 Balancing Graphics and Text in Technical Docs – James Birkinshaw, Oracle full 8056n3z1 https://share.transistor.fm/s/b506c7e2 Thank you for tuning in!

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]]> Wed, 30 Apr 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1205 In this episode of Knowledge Base Ninjas, we have James Birkinshaw, Principal Technical Writer at Oracle. He shares his unique journey into technical writing, starting from drafting and design to discovering his passion for clear communication. Inspired by the book How to Keep Your Volkswagen Alive for the Complete Idiot, James combined his interests in writing, computer science, and design to build a successful career. He highlights the critical role of understanding your audience before writing and emphasizes that illustrations should complement, not replace, the text. James discusses how a thoughtful balance between visuals and text creates more impactful documentation. He also touches on the role of AI in technical writing, noting that while AI can enhance efficiency, human writers remain essential for ensuring accuracy and clarity. Additionally, he emphasizes the importance of designing scalable graphics, keeping internationalization and localization in mind. The episode offers practical advice, real world insights, and thought-provoking conversations about the evolving relationship between visuals and technical documentation. In this episode of Knowledge Base Ninjas, we have James Birkinshaw, Principal Technical Writer at Oracle. He shares his unique journey into technical writing, starting from drafting and design to discovering his passion for clear communication. Inspired b technical writing, documentation, AI, graphics No Tech Writing in the AI Era — A Deep Dive with Josh Bean from Amazon 3 3 6 6 Tech Writing in the AI Era — A Deep Dive with Josh Bean from Amazon full 80qqnyw0 https://share.transistor.fm/s/4c83ecc9 Thank you for tuning in!

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]]> Wed, 16 Apr 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1031 In this episode of Knowledge Base Ninjas podcast, we explore the evolving role of AI in technical documentation—highlighting both its promise and its limitations with Josh Bean, Principal technical writer from Amazon. Josh explains why, though AI tools offer significant efficiency gains, especially for repetitive tasks like rephrasing, summarizing, or structuring content, they fall short when it comes to understanding product complexity, user context, and organizational nuance. The technical writer emphasizes that AI should only be seen as an enabler, not a replacement for deep thinking or collaboration. High-quality documentation still requires critical human judgment, cross-functional input, and alignment with broader business goals. We also delve into the importance of integrating AI into well-defined workflows, supported by clear guardrails to ensure consistency, accuracy, and brand voice. Rather than chasing automation for its own sake, the focus should be on how AI can help teams reclaim time for strategic content creation and continuous improvement, says Josh. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode of Knowledge Base Ninjas podcast, we explore the evolving role of AI in technical documentation—highlighting both its promise and its limitations with Josh Bean, Principal technical writer from Amazon. Josh explains why, though AI tools o AI in technical writing, documentation, GenAI, product complexity, user manuals No Structured Technical Writing Process: Insights from Luke Bayler 3 3 5 5 Structured Technical Writing Process: Insights from Luke Bayler full l14n2mz1 https://share.transistor.fm/s/56d39af0 Thank you for tuning in!

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]]> Wed, 02 Apr 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1302 In this episode of the Knowledge Base Ninjas podcast, we have Luke Baylor, Technical Writing Manager at Google. Being a seasoned technical writer with over 25 years of experience, he shares his journey into technical writing and insights on managing technical writing projects. Initially drawn to writing through his passion for video games, Luke explains how he transitioned into technical writing and management roles, refining his ability to balance technical depth with clear, user-friendly content. Luke emphasizes the importance of understanding your audience when writing technical documentation. Whether it’s providing detailed explanations for experts or simple, task-based guides for beginners, tailoring content to the user’s needs is crucial. He also highlights the structured process behind successful technical writing. As AI continues to evolve, he discusses how it can assist in content generation but cautions against over-reliance. He believes that human expertise and intuition are still necessary to ensure the quality and relevance of technical documentation. Luke also provides advice for aspiring technical writers, stressing the importance of developing strong writing and communication skills and staying curious about the technology they document. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode of the Knowledge Base Ninjas podcast, we have Luke Baylor, Technical Writing Manager at Google. Being a seasoned technical writer with over 25 years of experience, he shares his journey into technical writing and insights on managing techn technical writing process, structured technical writing, AI in writing, technical writing, Documentation, Documentation management No Art of Simplification : Bridging the Gap Between Products and People with Matthew Olapade 3 3 4 4 Art of Simplification : Bridging the Gap Between Products and People with Matthew Olapade full 713pkp20 https://share.transistor.fm/s/57da8f6e Thank you for tuning in!

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]]> Wed, 19 Mar 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 555 In this episode of Knowledge Base Ninjas, we have Matthew Olapade, a freelance technical writer, explore the critical role of user-friendly documentation in bridging the gap between products and people. Matthew shares his unique journey—from handling recurring customer queries at his company to realizing that clear, well-structured documentation could drastically reduce confusion and support requests. His passion for making complex information more accessible led him to pursue a career in technical writing, where he now helps companies create documentation that enhances the overall user experience. Through the conversation, Matthew emphasizes the importance of clarity over complexity, ensuring that documentation empowers users instead of overwhelming them with technical jargon. He explains why understanding your audience is key—tailoring content to their level of expertise makes a significant impact on usability. We also dive into the collaborative nature of documentation, discussing how working with developers, product managers, and subject matter experts results in more accurate and valuable content. Additionally, Matthew highlights the need for continuous iteration, using feedback to refine and improve documentation over time. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on. In this episode of Knowledge Base Ninjas, we have Matthew Olapade, a freelance technical writer, explore the critical role of user-friendly documentation in bridging the gap between products and people. Matthew shares his unique journey—from handling recu technical writing, documentation, user-friendly documentation, simplifying content No Metrics That Matter: Exploring The Use of AI and Analytics to Optimize Technical Content with Renee Carignan 3 3 3 3 Metrics That Matter: Exploring The Use of AI and Analytics to Optimize Technical Content with Renee Carignan full x1lnk3k1 https://share.transistor.fm/s/46d19388 Thank you for tuning in! 

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In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.

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]]> Wed, 12 Mar 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 968 In this episode of the Knowledge Base Ninjas podcast, Renee Carignan, Manager of Technical Writers at Pendo, discusses the transformative role of AI in technical writing. She talks about how AI-powered tools are --revolutionizing documentation -- the impact of data analytics in making content more user-centric -- why optimizing for AI-driven search is crucial. Renee shares the best practices she follows to keep documentation relevant and user-friendly. She emphasizes the importance of tracking page views to understand which content is resonating with users and why. She also delves into the intricacies of using data analytics to refine the documentation process. By leveraging search data, technical writers can ensure their content reaches the right audience at the right time. The integration of AI is reshaping technical writing, making it imperative to optimize content for AI-driven summaries to maintain visibility. The challenge lies in understanding how AI-generated summaries are reshaping the way users consume content and how to choose the right analytics tools for deeper analysis. For aspiring technical writers, Renee advises starting with simple documentation projects, like detailing the use of a tool, to build skills and confidence. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. In this episode of the Knowledge Base Ninjas podcast, Renee Carignan, Manager of Technical Writers at Pendo, discusses the transformative role of AI in technical writing. She talks about how AI-powered tools are --revolutionizing documentation -- the AI in writing, AI Searches, Data Analytics in Documentation, Data driven writing No AI’s Role in Redefining Processes and Workflows 3 3 13 13 AI’s Role in Redefining Processes and Workflows full 41pmvk50 https://share.transistor.fm/s/df526d76 Thank you for tuning in, we have an exciting offer for our listeners: 

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]]> Wed, 12 Feb 2025 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1423 Chris Clinard, Manager of Emerging Technologies at Samet Corporation, discusses how AI is transforming workflows and processes across industries. In the construction sector, AI is being used to track projects through 3D models, providing real-time visual insights into buildings under construction. He also highlights how AI helps companies extract meaningful insights from vast amounts of data, streamline customer onboarding, and efficiently address external queries. Additionally, Chris emphasizes AI’s impact on documentation, ensuring it remains accessible to visitors and enabling users to find answers within seconds. Chris Clinard, Manager of Emerging Technologies at Samet Corporation, discusses how AI is transforming workflows and processes across industries. In the construction sector, AI is being used to track projects through 3D models, providing real-time visual AI in Workflows, AI in construction, Documentation, Knowledge base, Knowledge Management, AI Driven Insights, 3D modeling with AI No The Role of Audience Analysis in Creating Effective Technical Content 2 2 12 12 The Role of Audience Analysis in Creating Effective Technical Content full k08m76l1 https://share.transistor.fm/s/82c46a86 Thank you for tuning in, we have an exciting offer for our listeners: 

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]]> Wed, 01 Jan 2025 02:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1246 Federico Marafin, Senior Technical Writer at XTEL, shares his insights on creating impactful documentation that truly delivers value. He emphasizes that the primary goal of any documentation is to meet the needs of its audience—whether it's helping customers onboard smoothly or enabling internal stakeholders to achieve their objectives. Federico highlights the importance of understanding your audience, stepping into their shoes, and anticipating what they need to use the tool seamlessly. He underscores the role of effective two-way communication in technical writing. On one hand, engaging with developers and engineers ensures accuracy, while on the other, connecting with customers provides real-world insights. Federico advises technical writers to actively gather information by interacting with all relevant stakeholders and stresses the importance of incorporating customer feedback to improve documentation. Creating opportunities for customers to provide feedback or even interact directly with the documentation team can significantly enhance the quality and usability of the content, he concludes. Federico Marafin, Senior Technical Writer at XTEL, shares his insights on creating impactful documentation that truly delivers value. He emphasizes that the primary goal of any documentation is to meet the needs of its audience—whether it's helping custo Understanding audience, Technical Writing, Technical Documentation, user feedback, importance of feedback No How Technical Documentation Empowers Developers 2 2 11 11 How Technical Documentation Empowers Developers full v07vwz51 https://share.transistor.fm/s/5fc66e46 Thank you for tuning in, we have an exciting offer for our listeners: 

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]]> Wed, 18 Dec 2024 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1183 In this episode, Amara Graham speaks about how technical documentation empowers developers and ensures seamless onboarding. She also discusses how documentation written by engineers often differs from that of technical writers and how style guides can help bridge this gap. We also explore best practices for crafting developer-friendly documentation that enables success, making this a power-packed episode you won’t want to miss. In this episode, Amara Graham speaks about how technical documentation empowers developers and ensures seamless onboarding. She also discusses how documentation written by engineers often differs from that of technical writers and how style guides can hel technical documentation, developer onboarding, technical writers Vs Engineers, technical documentation, best practices for technical documentation, documentation best practices No The Beginner’s Playbook to Technical Writing with Natalia Kloda, SAP 2 2 7 7 The Beginner’s Playbook to Technical Writing with Natalia Kloda, SAP full l14n4yv1 https://share.transistor.fm/s/dbb088e7 Thank you for tuning in, we have an exciting offer for our listeners: 

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]]> Thu, 21 Nov 2024 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1033 Natalia Kloda, Technical Writer at SAP, shares insights on how to start a career in technical writing without prior experience. She discusses the essential skills to develop and offers advice on effectively leveraging knowledge management tools to excel in the field. Natalia Kloda, Technical Writer at SAP, shares insights on how to start a career in technical writing without prior experience. She discusses the essential skills to develop and offers advice on effectively leveraging knowledge management tools to excel i gowri ramkumar, document360, knowledgebase ninjas, technical writing, tech writing playbook, natalia klodar, technical writer, sap No Topic-based authoring and single sourcing with Pooja Laxmeshwar, BAI Communications 2 2 6 6 Topic-based authoring and single sourcing with Pooja Laxmeshwar, BAI Communications full 219q9nx1 https://share.transistor.fm/s/ba3cce30 Thank you for tuning in, we have an exciting offer for our listeners: 

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]]> Wed, 23 Oct 2024 20:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 924 In our recent episode on the Knowledgebase Ninjas podcast, Pooja Laxmeshwar, Technical Writer at BAI Communications, provides a comprehensive overview of topic-based authoring and single sourcing. She also discusses how single-source authoring goes beyond just reusing content. In our recent episode on the Knowledgebase Ninjas podcast, Pooja Laxmeshwar, Technical Writer at BAI Communications, provides a comprehensive overview of topic-based authoring and single sourcing. She also discusses how single-source authoring goes beyond gowri ramkumar, document360, knowledgebase ninjas, topic-based authoring, single sourcing, single source authoring, pooja laxmeshwar, senior technical writer, bai communications No Impact of visuals in technical documentation with Dennis Dawson, Ripple 2 2 5 5 Impact of visuals in technical documentation with Dennis Dawson, Ripple full 81x777r0 https://share.transistor.fm/s/aebbbbf5 Thank you for tuning in, we have an exciting offer for our listeners: 

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]]> Tue, 24 Sep 2024 11:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1259 Dennis Dawson, Senior Technical Writer at Ripple, discusses the evolution of graphics and the importance of visual elements in technical documentation. He also emphasizes that simple, clear animations can greatly enhance learning and improve the overall effectiveness of technical documentation. Dennis Dawson, Senior Technical Writer at Ripple, discusses the evolution of graphics and the importance of visual elements in technical documentation. He also emphasizes that simple, clear animations can greatly enhance learning and improve the overall e gowri ramkumar, document360, knowledgebase ninjas, graphics in documentation, dennis dawson, senior technical writer, ripple No Proposal Writing(RFPs): Steps and Challenges with Mickella Rast, Chenega 2 2 4 4 Proposal Writing(RFPs): Steps and Challenges with Mickella Rast, Chenega full 41pmmn30 https://share.transistor.fm/s/fa7090e8 Thank you for tuning in, we have an exciting offer for our listeners: 

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]]> Wed, 04 Sep 2024 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 862 In our recent episode on the Knowledgebase Ninjas podcast, Mickella Rast, Proposal Writer at Chenega Corporation, provides a comprehensive overview of proposal writing. She discusses the key steps involved in creating a proposal and the challenges faced during the process. In our recent episode on the Knowledgebase Ninjas podcast, Mickella Rast, Proposal Writer at Chenega Corporation, provides a comprehensive overview of proposal writing. She discusses the key steps involved in creating a proposal and the challenges faced d gowri ramkumar, document360, knowledgebase ninjas, proposal writing, RFP, mickella rast, chenega, proposal writer No Information Architecture for Technical Writers with Lana Brindley, Shippit 2 2 3 3 Information Architecture for Technical Writers with Lana Brindley, Shippit full 71y76nw1 https://share.transistor.fm/s/0095b874 Thank you for tuning in, we have an exciting offer for our listeners:

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]]> Wed, 21 Aug 2024 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 728 Lana Brindley, Senior Technical Writer at Shippit, provides a comprehensive overview of information architecture. She outlines the various steps involved in developing information architecture and also sheds light on the key teams involved in its design. Lana Brindley, Senior Technical Writer at Shippit, provides a comprehensive overview of information architecture. She outlines the various steps involved in developing information architecture and also sheds light on the key teams involved in its design. gowri ramkumar, document360, knowledgebase ninjas, information architecture, technical writers, lana brindley, shippit, senior technical writer No User Manuals: Benefits and Best Practices with Syed Haroon Shah, Edetek 2 2 2 2 User Manuals: Benefits and Best Practices with Syed Haroon Shah, Edetek full j0227xq0 https://share.transistor.fm/s/32714914 Thank you for tuning in, we have an exciting offer for our listeners:

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]]> Thu, 25 Jul 2024 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1357 In our recent episode on the Knowledgebase Ninjas podcast, Syed Haroon Shah, Senior Technical Writer at Edetek, shared how a product’s user manual inspired him to shift his career towards technical writing. He also discussed the various types of user manuals and best practices for creating them. In our recent episode on the Knowledgebase Ninjas podcast, Syed Haroon Shah, Senior Technical Writer at Edetek, shared how a product’s user manual inspired him to shift his career towards technical writing. He also discussed the various types of user manu gowri ramkumar, document360, knowledgebase ninjas, user manuals, benefits of user manuals, best practices, syed haroon shah, edetek, senior technical writer No Exploring Use cases and Limitations of GenAI in Technical writing with Rene, Box 2 2 1 1 Exploring Use cases and Limitations of GenAI in Technical writing with Rene, Box full 80567551 https://share.transistor.fm/s/0fc1bc0a Thank you for tuning in, we have an exciting offer for our listeners:

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]]> Wed, 26 Jun 2024 14:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1265 Rene Santana, Technical Writer at Box, discusses various use cases of Generative AI (GenAI) in technical writing and how it has influenced the way documentation is created. He also shared insights on ethical concerns that technical writers should be aware of when using AI for the documentation process. Rene Santana, Technical Writer at Box, discusses various use cases of Generative AI (GenAI) in technical writing and how it has influenced the way documentation is created. He also shared insights on ethical concerns that technical writers should be aware gowri ramkumar, document360, knowledgebase ninjas, genai, genai use cases, rene santana, box, technical writer No UX Writing: Breaking Down the Essentials 1 1 113 113 UX Writing: Breaking Down the Essentials full p1kpk420 https://share.transistor.fm/s/5edafaac Thank you for tuning in, we have an exciting offer for our listeners: 

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]]> Thu, 30 May 2024 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 410 As we approach the season finale, we're thrilled to present a bonus episode showcasing insights from some of our past guests. In this special episode, our guests uncover invaluable insights on the trends of UX writing, exploring the integration of UX teams into the documentation process, and offering tips for those getting started in UX writing. As we approach the season finale, we're thrilled to present a bonus episode showcasing insights from some of our past guests. In this special episode, our guests uncover invaluable insights on the trends of UX writing, exploring the integration of UX team gowri ramkumar, document360, knowledgebase ninjas, ux writing, ux writer, trend, technical writing, Microsoft, Gong, Opensee No Docs-as-Code vs Dedicated knowledge base with Brianne Bennett, Opensee 1 1 112 112 Docs-as-Code vs Dedicated knowledge base with Brianne Bennett, Opensee full l04n3kq0 https://share.transistor.fm/s/0b4c339b Thank you for tuning in, we have an exciting offer for our listeners: 

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]]> Wed, 24 Apr 2024 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 824 In this episode, Brianne Bennett, Lead Technical Writer at Opensee delves into the difference between using Docs-as-code vs a Dedicated knowledge base tool for creating documentation. She also speaks about the factors that should be considered when switching to a knowledge base tool. In this episode, Brianne Bennett, Lead Technical Writer at Opensee delves into the difference between using Docs-as-code vs a Dedicated knowledge base tool for creating documentation. She also speaks about the factors that should be considered when switch gowri ramkumar, document360, knowledgebase ninjas, Brianne Bennett, Lead Technical Writer, Opensee, docs as code, documentation. No Improving documentation with user feedback with Iga Koprowska, Akamai 1 1 111 111 Improving documentation with user feedback with Iga Koprowska, Akamai full 40p7vjn1 https://share.transistor.fm/s/f4031b1f Thank you for tuning in, we have an exciting offer for our listeners: 

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]]> Wed, 03 Apr 2024 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1405 In our recent episode on the Knowledgebase Ninjas podcast, Iga Koprowska highlights the importance of feedback mechanisms in documentation to better understand the users and enhance documentation quality. She explores how various research methods aid in crafting effective documentation. In our recent episode on the Knowledgebase Ninjas podcast, Iga Koprowska highlights the importance of feedback mechanisms in documentation to better understand the users and enhance documentation quality. She explores how various research methods aid in c gowri ramkumar, document360, knowledgebase ninjas, Senior Technical Writer, Akamai, improve documentation, user feedback No Building developer-friendly API documentation with Hannah Kahn, Azion 1 1 110 110 Building developer-friendly API documentation with Hannah Kahn, Azion full 80q73yq0 https://share.transistor.fm/s/20879ee4 Thank you for tuning in, we have an exciting offer for our listeners: 

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]]> Thu, 14 Mar 2024 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 638 Hannah Kahn, Technical Writer at Azion, discusses the importance of selecting the right framework and specifications for creating developer-friendly API documentation. She shares insights on how to choose the right API documentation tool. Hannah Kahn, Technical Writer at Azion, discusses the importance of selecting the right framework and specifications for creating developer-friendly API documentation. She shares insights on how to choose the right API documentation tool. gowri ramkumar, document360, knowledgebase ninjas, developer-friendly API, API documentation, Hannah Kahn, Technical Writer, Azion No Migrating documentation: Best practices and challenges, with David Ingram, Medallia 1 1 109 109 Migrating documentation: Best practices and challenges, with David Ingram, Medallia full 219z2jj0 https://share.transistor.fm/s/5ab38c6a If you enjoyed this episode, please -
 

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]]> Thu, 15 Feb 2024 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1420 David Ingram, Senior Technical Writer at Medallia, discusses the best practices and challenges involved in migrating to a new documentation platform. He also emphasizes the various components that need to be addressed before initiating the migration process. David Ingram, Senior Technical Writer at Medallia, discusses the best practices and challenges involved in migrating to a new documentation platform. He also emphasizes the various components that need to be addressed before initiating the migration proce gowri ramkumar, document360, knowledgebase ninjas, migrating documentation, Migration, best practices, David Ingram, Technical Writer, Medallia No The Changing Landscape of Technical Writing with Mick Davidson, Aussie Broadband 1 1 108 108 The Changing Landscape of Technical Writing with Mick Davidson, Aussie Broadband full j02zpky0 https://share.transistor.fm/s/2ecbeac3 If you enjoyed this episode, please -
 

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]]> Thu, 01 Feb 2024 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1435 In the latest episode on the Knowledgebase Ninjas, we have Mick Davidson with us, sharing valuable insights on the evolving nature of technical writing over the last 30 years. He sheds light on the challenges documentalists face these days in terms of the role and research. In the latest episode on the Knowledgebase Ninjas, we have Mick Davidson with us, sharing valuable insights on the evolving nature of technical writing over the last 30 years. He sheds light on the challenges documentalists face these days in terms of the gowri ramkumar, document360, knowledgebase ninjas, technical writing, landscape of technical writing, technical writing now vs then, Mick Davidson, Technical Writer, Aussie Broadband No Knowledge Management for Organizational Success with Eduarda Raddatz, Technical Writer, Matera 1 1 107 107 Knowledge Management for Organizational Success with Eduarda Raddatz, Technical Writer, Matera full 80n7plj1 https://share.transistor.fm/s/47a49a4e If you enjoyed this episode, please -
 

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]]> Thu, 28 Dec 2023 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 949 Eduarda Raddatz, Technical Writer at Matera, talks about the significance of knowledge management, and its impact on the overall success of an organization. In the episode, she highlights the benefits of having a good knowledge base platform. Eduarda Raddatz, Technical Writer at Matera, talks about the significance of knowledge management, and its impact on the overall success of an organization. In the episode, she highlights the benefits of having a good knowledge base platform. gowri ramkumar, document360, knowledgebase ninjas, knowledge management, organizational success, knowledgebase, Technical Writer, Eduarda Raddatz, Matera No Crafting quality product documentation with Sofia Emelianova, Senior Technical Writer, Google 1 1 106 106 Crafting quality product documentation with Sofia Emelianova, Senior Technical Writer, Google full 71v2mxy1 https://share.transistor.fm/s/e15cde56 If you enjoyed this episode, please -
 

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]]> Thu, 30 Nov 2023 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 869 In this episode, Sofia Emelianova, Technical Writer, Google, talks about challenges faced by technical writers and techniques for crafting high-quality documentation. In this episode, Sofia Emelianova, Technical Writer, Google, talks about challenges faced by technical writers and techniques for crafting high-quality documentation. gowri ramkumar, document360, knowledgebase ninjas, product documentation, Sofia Emelianova, Technical Writer, Google No Transition to Technical Writing from Diverse Backgrounds with Beatriz Mejia, Technical Writer at Ben Fatto 1 1 105 105 Transition to Technical Writing from Diverse Backgrounds with Beatriz Mejia, Technical Writer at Ben Fatto full 71377j91 https://share.transistor.fm/s/25b4507e If you enjoyed this episode, please -
 

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]]> Wed, 04 Oct 2023 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1530 Beatriz Mejia, Technical Writer at Ben Fatto shares insights on how an individual's background in different fields can influence their approach to technical writing. She also discusses strategies to overcome the challenges during this transition. Beatriz Mejia, Technical Writer at Ben Fatto shares insights on how an individual's background in different fields can influence their approach to technical writing. She also discusses strategies to overcome the challenges during this transition. gowri ramkumar, document360, technical writing, knowledgebase ninjas, transition to technical writing, Beatriz Mejia, Technical Writer, Ben Fatto No API documentation: Components and Best practices, with Mark Wentowski, API documentation Specialist, TechWriteX 1 1 104 104 API documentation: Components and Best practices, with Mark Wentowski, API documentation Specialist, TechWriteX full x068q950 https://share.transistor.fm/s/75d0407d If you enjoyed this episode, please -
 

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]]> Wed, 28 Jun 2023 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1315 Mark Wentowski, API documentation Specialist, TechWriteX, talks about various components, challenges, and best practices in API documentation space. Mark Wentowski, API documentation Specialist, TechWriteX, talks about various components, challenges, and best practices in API documentation space. gowri ramkumar, document360, technical communication, technical writing, knowledgebase ninjas, documentation, API documentation, documentation best practices, API documentation specialist, TechWriteX No Discussing knowledge sharing and documentation metrics with Mysti Berry, Principal Technical Writer at mParticle 1 1 103 103 Discussing knowledge sharing and documentation metrics with Mysti Berry, Principal Technical Writer at mParticle full k08x9990 https://share.transistor.fm/s/b33f9604 Discover complete information regarding our ongoing Mid-Year Sales by visiting our website.

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]]> Wed, 14 Jun 2023 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1160 Mysti Berry, Principal Technical Writer, mParticle, speaks about documentation metrics she follows at her organization and explains knowledge sharing across boundaries. Mysti Berry, Principal Technical Writer, mParticle, speaks about documentation metrics she follows at her organization and explains knowledge sharing across boundaries. gowri ramkumar, document360, technical communication, technical writing, knowledgebase ninjas, documentation, knowledge sharing, documentation metrics, Principal Technical Writer, mParticle No Navigating Team Dynamics in Technical Writing with Yael Basford, Senior Technical Writer, Akamai 1 1 102 102 Navigating Team Dynamics in Technical Writing with Yael Basford, Senior Technical Writer, Akamai full 7034pv61 https://share.transistor.fm/s/e6be9b46 If you enjoyed this episode, please -
 

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]]> Wed, 17 May 2023 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 721 Yael Basford, Senior Technical Writer, Akamai talks about how technical writing and psychology are intertwined and share her experiences working in larger teams vs smaller teams. Yael Basford, Senior Technical Writer, Akamai talks about how technical writing and psychology are intertwined and share her experiences working in larger teams vs smaller teams. gowri ramkumar, document360, technical communication, technical writing, knowledgebase ninjas, documentation, user psychology, Yael Basford, Technical Communicator, Akamai No Conversation on Technical communication, Ideal persona, and Integrating writers into development with Avi Chazen, Technical Communicator at Sage 1 1 101 101 Conversation on Technical communication, Ideal persona, and Integrating writers into development with Avi Chazen, Technical Communicator at Sage full l1489l81 https://share.transistor.fm/s/9c24a92e If you enjoyed this episode, please -
 

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]]> Wed, 19 Apr 2023 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1119 In our latest episode on Knowledgebase Ninjas podcast, we have Avi Chazen with us, and he explains how to define an ideal persona and how to incorporate the writing team into product development. In our latest episode on Knowledgebase Ninjas podcast, we have Avi Chazen with us, and he explains how to define an ideal persona and how to incorporate the writing team into product development. gowri ramkumar, document360, technical communication, technical writing, knowledgebase ninjas, documentation, ideal persona, Avi Chazen, Technical Communicator, Sage No Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus 1 1 100 100 Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus full x068wk90 https://share.transistor.fm/s/540bedd5 If you enjoyed this episode, please -
 

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]]> Thu, 23 Mar 2023 21:45:00 +0000 Gowri Ramkumar Gowri Ramkumar 816 In the latest episode on Knowledgebase Ninjas podcast, we have Isa De Abreu sharing how documentation can act as a customer success tool. She also reflects on some interesting metrics they put in use at Nexudus to keep the knowledge base up to date. In the latest episode on Knowledgebase Ninjas podcast, we have Isa De Abreu sharing how documentation can act as a customer success tool. She also reflects on some interesting metrics they put in use at Nexudus to keep the knowledge base up to date. gowri ramkumar, document360, customer success, technical writing, knowledgebase ninjas, documentation, customer conversions, Retention tool, Isa De Abreu, Lead Technical Writer, Nexudus No Hard skills vs soft skills in technical writing with Jonathan Glassman, Senior Technical Writer, GitLab 1 1 99 99 Hard skills vs soft skills in technical writing with Jonathan Glassman, Senior Technical Writer, GitLab full x1686yl1 https://share.transistor.fm/s/0fae1945 If you enjoyed this episode, please -
 

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]]> Fri, 24 Feb 2023 11:03:00 +0000 Gowri Ramkumar Gowri Ramkumar 1185 Jonathan Glassman, Senior Technical Writer at GitLab joins us in this episode of Knowledgebase Ninjas Podcast and discusses the skills that technical writers should possess in the field. He further talks about different paradigms and tools that might be useful in technical writing. Jonathan Glassman, Senior Technical Writer at GitLab joins us in this episode of Knowledgebase Ninjas Podcast and discusses the skills that technical writers should possess in the field. He further talks about different paradigms and tools that might be u gowri ramkumar, document360, docs as code, technical skills, knowledgebase ninjas, hard skills, soft skills, communication, Jonathan Glassman, Senior Technical Writer, GitLab No In Conversation with Jessica Valero Gil, Senior Technical Writer at Zapier on Document Development Life Cycle (DDLC) 1 1 98 98 In Conversation with Jessica Valero Gil, Senior Technical Writer at Zapier on Document Development Life Cycle (DDLC) full x1l252p1 https://share.transistor.fm/s/936cdc5a If you enjoyed this episode, please -
 

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]]> Thu, 26 Jan 2023 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1048 Jessica Valero Gil, Senior Technical Writer at Zapier joins us in this episode of Knowledgebase Ninjas Podcast and discusses the Document Development Life Cycle (DDLC) and how to ensure the effectiveness of the document process. Jessica Valero Gil, Senior Technical Writer at Zapier joins us in this episode of Knowledgebase Ninjas Podcast and discusses the Document Development Life Cycle (DDLC) and how to ensure the effectiveness of the document process. gowri ramkumar, document360, DDLC, Document development Life Cycle, knowledgebase ninjas, documentation process, Jessica V, Senior Technical Writer, Zapier, Jessica Valero Gil No User empathy while building customer support documentation with Domi Sinclair, Technical Writer at Collibra 1 1 97 97 User empathy while building customer support documentation with Domi Sinclair, Technical Writer at Collibra full x0623qr0 https://share.transistor.fm/s/8c8d0b67 If you enjoyed this episode, please -
 

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]]> Tue, 20 Dec 2022 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 853 Domi Sinclair, Technical Writer at Collibra joins us in this episode of Knowledgebase Ninjas Podcast and talks about the relevance of user empathy in creating support documentation. Domi Sinclair, Technical Writer at Collibra joins us in this episode of Knowledgebase Ninjas Podcast and talks about the relevance of user empathy in creating support documentation. gowri ramkumar, document360, user empathy, customer support documentation, knowledgebase ninjas, documentation, Domi Sinclair, Technical Writer, Collibra No How to build style guides that enhances the customer journey with Marty Yu, Senior Technical Writer at CrowdStrike 1 1 96 96 How to build style guides that enhances the customer journey with Marty Yu, Senior Technical Writer at CrowdStrike full m1jmzj90 https://share.transistor.fm/s/90bfa3a9 If you enjoyed this episode, please -
 

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]]> Wed, 30 Nov 2022 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 959 Marty Yu, Senior Technical Writer at CrowdStrike, joins us in this episode of Knowledgebase Ninjas Podcast and talks about how essential a style guide is, tips to build one, and how it supports the customer journey. Marty Yu, Senior Technical Writer at CrowdStrike, joins us in this episode of Knowledgebase Ninjas Podcast and talks about how essential a style guide is, tips to build one, and how it supports the customer journey. gowri ramkumar, document360, style guides, create style guides, knowledgebase ninjas, documentation, customer journey, Marty Yu, Technical Writer, CrowdStrike No Discussing how to transition from an English Professor to Technical writer with Lindsey Gilbert, Technical Writer at Paradox 1 1 94 94 Discussing how to transition from an English Professor to Technical writer with Lindsey Gilbert, Technical Writer at Paradox full 80zp5mw0 https://share.transistor.fm/s/f0345603 If you enjoyed this episode then please either:
 

 

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]]> Wed, 28 Sep 2022 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 796 Lindsey Gilbert, Technical Writer at Paradox joins us in this episode of Knowledgebase Ninjas Podcast and talks about her journey of being a technical writer and how does the technical writing career path look like. Lindsey Gilbert, Technical Writer at Paradox joins us in this episode of Knowledgebase Ninjas Podcast and talks about her journey of being a technical writer and how does the technical writing career path look like. gowri ramkumar, document360, technical writing, knowledgebase ninjas, technical writing career path, Lindsey Gilbert, Technical writer, Paradox No How to craft exceptional documentation that attracts and serves customers with Mary Connor, Technical Writer at Civitas Learning 1 1 93 93 How to craft exceptional documentation that attracts and serves customers with Mary Connor, Technical Writer at Civitas Learning full 80x4n5l0 https://share.transistor.fm/s/2b1bcfb1 If you enjoyed this episode then please either:
 

 

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]]> Wed, 24 Aug 2022 08:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1382 Mary Connor, Technical Writer at Civitas Learning, joins us in this episode of Knowledgebase Ninjas Podcast and talks about documentation best practices that attract and serve customers and innovations in the technical writing space that excites her. Mary Connor, Technical Writer at Civitas Learning, joins us in this episode of Knowledgebase Ninjas Podcast and talks about documentation best practices that attract and serve customers and innovations in the technical writing space that excites her. gowri ramkumar, document360, technical writing, knowledgebase ninjas, documentation, Crafting exceptional documentation, documentation best practices, Mary Connor, Technical writer, Civitas Learning No Understanding Documentation Process Workflow with Sue Highmoor, Documentation Manager at UKCloud 1 1 92 92 Understanding Documentation Process Workflow with Sue Highmoor, Documentation Manager at UKCloud full k08wnly1 https://share.transistor.fm/s/e929700f If you enjoyed this episode then please either:
 

 

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]]> Fri, 22 Jul 2022 08:30:00 +0000 Gowri Ramkumar Gowri Ramkumar 1156 Sue Highmoor, Document Manager at UKCloud, joins us in this episode of Knowledgebase Ninjas Podcast to share insights on documentation process workflow and innovations in documentation tracking. Sue Highmoor, Document Manager at UKCloud, joins us in this episode of Knowledgebase Ninjas Podcast to share insights on documentation process workflow and innovations in documentation tracking. gowri ramkumar, document360, documentation workflow, knowledgebase ninjas, documentation, Understanding Documentation Process workflow, Sue Highmoor, Documentation Manager, UKCloud No What Do You Need to Succeed as a Technical Writer with Ashok Nayak, Technical Writer at Fynd 1 1 91 91 What Do You Need to Succeed as a Technical Writer with Ashok Nayak, Technical Writer at Fynd full x1l9wrr0 https://share.transistor.fm/s/b39454ef If you enjoyed this episode then please either:
 

 

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]]> Tue, 21 Jun 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1453 Ashok Nayak, Technical Writer at Fynd, joins us in this episode of Knowledgebase Ninja Podcast to share technical writer insights and advice for both beginners and professionals. Ashok Nayak, Technical Writer at Fynd, joins us in this episode of Knowledgebase Ninja Podcast to share technical writer insights and advice for both beginners and professionals. gowri ramkumar, document360, technical writing, knowledgebase ninjas, documentation, What Do You Need to Succeed as a Technical Writer, Ashok Nayak, Technical Writer, Fynd No Cybersecurity, UX Design, and SEO Documentation with Vivek Pattnaik, Technical Writer at Microsoft 1 1 90 90 Cybersecurity, UX Design, and SEO Documentation with Vivek Pattnaik, Technical Writer at Microsoft full 81x4zp51 https://share.transistor.fm/s/7bee8cb9 If you enjoyed this episode then please either:
 

 

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]]> Tue, 07 Jun 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1287 Vivek Pattnaik, Technical Writer at Microsoft, joins us in this episode of Knowledgebase Ninja Podcast to share his insights on writing highly-technical and SEO documentation on cybersecurity and information technology. Vivek Pattnaik, Technical Writer at Microsoft, joins us in this episode of Knowledgebase Ninja Podcast to share his insights on writing highly-technical and SEO documentation on cybersecurity and information technology. gowri ramkumar, knowledgebase ninjas, document360, technical documentation, Cybersecurity, UX Design, SEO, Documentation, Vivek Pattnaik, Technical Writer, Microsoft No Building Trust on Blockchain by Writing Great Documentation with Jesse Eberenz, Technical Writer at Chainalysis 1 1 89 89 Building Trust on Blockchain by Writing Great Documentation with Jesse Eberenz, Technical Writer at Chainalysis full 81zm5wm0 https://share.transistor.fm/s/b086d0ca If you enjoyed this episode then please either:
 

 

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]]> Tue, 24 May 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1157 Jesse Eberenz, Technical Writer at Chainalysis, joins us in this episode of Knowledgebase Ninja Podcast to share his experience writing documentation about Saas products and blockchain and what it takes to write top-tier technical documentation. Jesse Eberenz, Technical Writer at Chainalysis, joins us in this episode of Knowledgebase Ninja Podcast to share his experience writing documentation about Saas products and blockchain and what it takes to write top-tier technical documentation. technical documentation, kovai, document360, gowri ramkumar, Building Trust on Blockchain by Writing Great Documentation, Jesse Eberenz, Technical Writer, Chainalysis No Generate More Traffic to Your Document with Kathyana Rule, Senior Technical Writer at Celigo 1 1 88 88 Generate More Traffic to Your Document with Kathyana Rule, Senior Technical Writer at Celigo full 71y8lz20 https://share.transistor.fm/s/f20fbca6 If you enjoyed this episode then please either:
 

 

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]]> Tue, 10 May 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 622 In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kathyana Rule, Senior Technical Writer at Celigo. They discuss Kathyana’s journey from biochemistry to technical writing, how to analyse document growth and productivity, and tips on generating organic traffic to your document. In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kathyana Rule, Senior Technical Writer at Celigo. They discuss Kathyana’s journey from biochemistry to technical writing, how to analyse document growth and productivity, an gowri ramkumar, knowledgebase ninjas podcast, podcast, technical documentation, Generate More Traffic to Your Document, Kathyana Rule, Senior Technical Writer, Celigo No Mastering Open Source Technical Documentation with Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware 1 1 87 87 Mastering Open Source Technical Documentation with Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware full x0lxlm30 https://share.transistor.fm/s/a0ed2a32 If you enjoyed this episode then please either:
 

 

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]]> Tue, 26 Apr 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1041 In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware. They discuss Abigail’s transition from technical writing to a managerial role, the ideology of the open-source documentation process, and the biggest challenges in a technical writer's career. In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware. They discuss Abigail’s transition from technical writing to a managerial role, the ideology of gowri ramkumar, Mastering Open Source Technical Documentation, Abigail McCarthy, Staff Open Source Technical Communications Manager, VMware, technical documentation No Leveraging Automation to Create Structural and Consequential Documentation with Abhishek Sura, Senior Documentation Manager at Oracle 1 1 86 86 Leveraging Automation to Create Structural and Consequential Documentation with Abhishek Sura, Senior Documentation Manager at Oracle full l14pr7w1 https://share.transistor.fm/s/d7057d89 If you enjoyed this episode then please either:
 

 

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]]> Tue, 12 Apr 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 916 In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abhishek Sura, Senior Documentation Manager at Oracle. They discuss the technological evolution of documentation, the significance of consequential and API documentation, and the fundamentals needed to evolve as a technical writer. In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abhishek Sura, Senior Documentation Manager at Oracle. They discuss the technological evolution of documentation, the significance of consequential and API documentation, and documentation, knowledgebase, technical writing No Developing More Useful Technical Document with Anusmita Ray, Technical Writer at TrueLayer 1 1 85 85 Developing More Useful Technical Document with Anusmita Ray, Technical Writer at TrueLayer full 70y878y1 https://share.transistor.fm/s/60ca6fff If you enjoyed this episode then please either:
 

 

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]]> Tue, 29 Mar 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1057 In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Anusmita Ray, Technical Writer at TrueLayer. They discuss how Anusmita’s educational background helped her succeed as a technical writer, the difference between usable/useful content and perfect content, and tips on creating a more collaborative documentation process In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Anusmita Ray, Technical Writer at TrueLayer. They discuss how Anusmita’s educational background helped her succeed as a technical writer, the difference between usable/useful knowledge base ninjas, documentation, Developing More Useful Technical Document, Anusmita Ray, Technical Writer, TrueLayer No Understanding Continuous Integration Approach for Technical Documentation with Kenneth Whyte, Technical Writer at Vizlib 1 1 84 84 Understanding Continuous Integration Approach for Technical Documentation with Kenneth Whyte, Technical Writer at Vizlib full 60mw4490 https://share.transistor.fm/s/089b6ff7 If you enjoyed this episode then please either:
 

 

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]]> Tue, 15 Mar 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1329 In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Kenneth Whyte, Techincal Writer at Vizlib. They discuss Kenneth’s unexpected entry into technical writing, his continuous integration approach (CI) for documentation, and the innovations in documentation tracking during the past decade. In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Kenneth Whyte, Techincal Writer at Vizlib. They discuss Kenneth’s unexpected entry into technical writing, his continuous integration approach (CI) for documentation, and the technical documentation, continuous integration approach, Understanding Continuous Integration Approach for Technical Documentation with Kenneth Whyte, Technical Writer, Vizlib No Qualities and Requirements to Become a Lead Technical Writer with Anil Hanagud, Documentation Manager at Cisco Systems 1 1 83 83 Qualities and Requirements to Become a Lead Technical Writer with Anil Hanagud, Documentation Manager at Cisco Systems full p0kx3w41 https://share.transistor.fm/s/4a7c7aad If you enjoyed this episode then please either:
 

 

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]]> Tue, 01 Mar 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 839 In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Anil Hanagud, Documentation Manager at Cisco Systems. They discuss innovations in technical writing, the documentation process-flow of Cisco Systems, and the qualities and requirements to become a lead technical writer. In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Anil Hanagud, Documentation Manager at Cisco Systems. They discuss innovations in technical writing, the documentation process-flow of Cisco Systems, and the qualities and re technical writer, Qualities and Requirements to Become a Lead Technical Writer, Anil Hanagud, Documentation Manager, Cisco Systems No Innovation and Multi-Dimension in Technical Documentation with Sue Arkin, Documentation Lead at Unity Technologies 1 1 82 82 Innovation and Multi-Dimension in Technical Documentation with Sue Arkin, Documentation Lead at Unity Technologies full j12jlxj1 https://share.transistor.fm/s/0c88b1d3 If you enjoyed this episode then please either:
 

 

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]]> Tue, 15 Feb 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1109 In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Sue Arkin, Documentation Lead at Unity Technologies. They discuss the evolution of documentation processes, what makes an efficient documentation team, and the strategies to produce the user-friendly technical content In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Sue Arkin, Documentation Lead at Unity Technologies. They discuss the evolution of documentation processes, what makes an efficient documentation team, and the strategies to p technical documentation, Innovation and Multi-Dimension in Technical Documentation, Sue Arkin, Documentation Lead, Unity Technologies No Five Steps Formula for Effective Documentation with Shivam Gupta, Junior Technical Writer at HackerEarth 1 1 81 81 Five Steps Formula for Effective Documentation with Shivam Gupta, Junior Technical Writer at HackerEarth full j12jxjn1 https://share.transistor.fm/s/ba23c73c If you enjoyed this episode then please either:
 

 

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]]> Tue, 01 Feb 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1432 In this week's episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Shivam Gupta, Junior Technical Writer at HackerEarth. They discuss Shivam's technical writing experience, five steps formula for creating effective technical documentation, and tips for emerging technical writers. In this week's episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Shivam Gupta, Junior Technical Writer at HackerEarth. They discuss Shivam's technical writing experience, five steps formula for creating effective technical documentat Five Steps Formula for Effective Documentation, Shivam Gupta, Junior Technical Writer, HackerEarth No The Fundamentals of Producing High-Quality Technical Documentation with Tina Klein Walsh, Senior Manager at Blackberry Qnx Systems 1 1 80 80 The Fundamentals of Producing High-Quality Technical Documentation with Tina Klein Walsh, Senior Manager at Blackberry Qnx Systems full m0jk89p1 https://share.transistor.fm/s/942d1911 If you enjoyed this episode then please either:
 

 

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]]> Tue, 18 Jan 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1311 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Tina Klein Walsh, Senior Manager at BlackBerry QNX Software Systems. They discuss Tina’s journey of programming and documentation, the fundamentals of producing high-quality content, and the future of technical documentation. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Tina Klein Walsh, Senior Manager at BlackBerry QNX Software Systems. They discuss Tina’s journey of programming and documentation, the fundamentals of producing high-q Fundamentals of Producing High-Quality Technical Documentation, technical documentation, high quality, Tina Klein Walsh, Senior Manager, Blackberry Qnx Systems No Documentation Planning and Organized Execution with Mark Sellings, Senior Technical Writer at Boomi 1 1 79 79 Documentation Planning and Organized Execution with Mark Sellings, Senior Technical Writer at Boomi full 70wl6v41 https://share.transistor.fm/s/489eb93a If you enjoyed this episode then please either:
 

 

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]]> Tue, 04 Jan 2022 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1284 In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Mark Sellings, Senior Technical Writer at Boomi. They discuss Mark’s journey from graphics/web designing into technical writing, how different experiences add to your career path, and tips on documentation planning and organized execution. In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Mark Sellings, Senior Technical Writer at Boomi. They discuss Mark’s journey from graphics/web designing into technical writing, how different experiences add to your Documentation Planning and Organized Execution with Mark Sellings, Senior Technical Writer, Boomi No Traits of a Technical Documentation Manager with Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore 1 1 78 78 Traits of a Technical Documentation Manager with Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore full k1823nq1 https://share.transistor.fm/s/d81c9562 If you enjoyed this episode then please either:
 

 

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]]> Tue, 21 Dec 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1692 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore. They discuss Kat's journey from communication officer to technical writing, traits of a technical documentation manager, and tips for companies transitioning towards technical documentation. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore. They discuss Kat's journey from communication officer to technical writing, traits of a te Technical Documentation Manager, Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead, Sitecore No Create High-Quality Technical Content with a Non-Technical Background with Alan Kasim, Documentation Manager at Medallia 1 1 77 77 Create High-Quality Technical Content with a Non-Technical Background with Alan Kasim, Documentation Manager at Medallia full 71yv3l50 https://share.transistor.fm/s/8d63ef69 If you enjoyed this episode then please either:
 

 

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]]> Tue, 07 Dec 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1766 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Alan Kasim, Documentation Manager at Medallia. They discuss Alan’s career progression into technical writing, how to create high-quality technical content with a non-technical background, and the importance of interdepartmental communication. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Alan Kasim, Documentation Manager at Medallia. They discuss Alan’s career progression into technical writing, how to create high-quality technical content with a non-t Create High-Quality Technical Content with a Non-Technical Background, Alan Kasim, Documentation Manager, Medallia No Broadening Your Skill Set as a Technical Writer with Nicola Yap, Technical Writer at Google 1 1 76 76 Broadening Your Skill Set as a Technical Writer with Nicola Yap, Technical Writer at Google full v17jyk50 https://share.transistor.fm/s/27e6ed8b If you enjoyed this episode then please either:
 

 

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]]> Tue, 23 Nov 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1949 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Nicola Yap, Technical Writer at Google. They discuss Nicola’s experience with technical documentation at IBM and Google, career progression tips for technical writers, and the key factors of documentation’s success. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Nicola Yap, Technical Writer at Google. They discuss Nicola’s experience with technical documentation at IBM and Google, career progression tips for technical writers, Broadening Your Skill Set as a Technical Writer, Nicola Yap, Technical Writer, Google No Significance of Inter-Team Communication for High-Quality Documentation with Sree Pattabiraman, Senior Technical Writer at Extreme Networks 1 1 75 75 Significance of Inter-Team Communication for High-Quality Documentation with Sree Pattabiraman, Senior Technical Writer at Extreme Networks full 41pym7z0 https://share.transistor.fm/s/eb5dd928 If you enjoyed this episode then please either:
 

 

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]]> Tue, 09 Nov 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1414 In this episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Sree Pattabiraman, Senior Technical Writer at Extreme Networks. They discuss Sree’s journey and career progression into the technical writing industry, the importance of inter-team communication for producing high-quality documentation, and her documentation lifecycle. In this episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Sree Pattabiraman, Senior Technical Writer at Extreme Networks. They discuss Sree’s journey and career progression into the technical writing industry, the importance of inte Inter-Team Communication for High-Quality Documentation, Sree Pattabiraman, Senior Technical Writer, Extreme Networks No The Role of Artificial Intelligence (AI) in Transforming Technical Documentation with Selvaraaju Murugesan, Data Strategist at Kovai 1 1 74 74 The Role of Artificial Intelligence (AI) in Transforming Technical Documentation with Selvaraaju Murugesan, Data Strategist at Kovai full x1lw49p0 https://share.transistor.fm/s/d482a396 If you enjoyed this episode then please either:
 

 

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]]> Tue, 26 Oct 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1503 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Selvaraaju Murugesan, Data Strategist at Kovai. They discuss the role of artificial intelligence (AI) in transforming technical documentation, Selvaraaju’s multi-step technical writing process, and the software and techniques for improving organic traffic. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Selvaraaju Murugesan, Data Strategist at Kovai. They discuss the role of artificial intelligence (AI) in transforming technical documentation, Selvaraaju’s multi-step The Role of Artificial Intelligence (AI) in Transforming Technical Documentation, Selvaraaju Murugesan, Data Strategist, Kovai No Technical Documentation Auditing with Louise MacBean, Senior Technical Writer at Ometria 1 1 73 73 Technical Documentation Auditing with Louise MacBean, Senior Technical Writer at Ometria full 41py99n0 https://share.transistor.fm/s/b9d3d319 If you enjoyed this episode then please either:
 

 

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]]> Tue, 12 Oct 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1832 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Louise MacBean, Senior Technical Writer at Ometria. They discuss tips on auditing technical documentation, the importance of analysing the end-user, and how to create easy to understand technical guides. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Louise MacBean, Senior Technical Writer at Ometria. They discuss tips on auditing technical documentation, the importance of analysing the end-user, and how to create documentation, knowledgebase, technical writing No Managing Documentation Workflows with Matthew Buttler, Senior Technical Writer at Signiant 1 1 72 72 Managing Documentation Workflows with Matthew Buttler, Senior Technical Writer at Signiant full x1lwm8q0 https://share.transistor.fm/s/24afb058 If you enjoyed this episode then please either:
 

 

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]]> Wed, 29 Sep 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1293 In this week's episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Matthew Buttler, Senior Technical Writer at Signiant. They discuss the importance of internal communication for document success, how Matthew manages his documentation workflow, and tips on creating effective documentation. In this week's episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Matthew Buttler, Senior Technical Writer at Signiant. They discuss the importance of internal communication for document success, how Matthew manages his documentation Managing Documentation Workflows, Matthew Buttler, Senior Technical Writer, Signiant No How to Manage Internal Communication and Engage with the Customers with Kate Dolan, the Senior Technical Writer at Spotify 1 1 71 71 How to Manage Internal Communication and Engage with the Customers with Kate Dolan, the Senior Technical Writer at Spotify full 81z383w0 https://share.transistor.fm/s/d595f018 If you enjoyed this episode then please either:
 

 

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]]> Wed, 15 Sep 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1019 In this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Kate Dolan, the Senior Technical Writer at Spotify. They discuss the importance of internal communication for document success, building relationships and engaging with the customers, and tips on managing documentation workflow. In this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Kate Dolan, the Senior Technical Writer at Spotify. They discuss the importance of internal communication for document success, building relationships and engaging wi Internal Communication, Engage Customers, Kate Dolan, the Senior Technical Writer, Spotify No Software VS Hardware Technical Documentation with Idan Englander, Technical Writer at Anaconda 1 1 70 70 Software VS Hardware Technical Documentation with Idan Englander, Technical Writer at Anaconda full 61m8x5k0 https://share.transistor.fm/s/f4d9129b If you enjoyed this episode then please either:
 

 

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]]> Wed, 01 Sep 2021 11:38:00 +0000 Gowri Ramkumar Gowri Ramkumar 1638 In this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Idan Englander, Technical Writer at Anaconda. They discuss the difference between software and hardware documentation requirements, how to track and analyse client's content success, and how to manage document workflows. In this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Idan Englander, Technical Writer at Anaconda. They discuss the difference between software and hardware documentation requirements, how to track and analyse client's Software Documentation, Hardware Technical Documentation, Idan Englander, Technical Writer, Anaconda No Fundamentals of Creating High-Quality Documentation with Ramesh Aiyyangar, Head of Documentation at Reltio 1 1 69 69 Fundamentals of Creating High-Quality Documentation with Ramesh Aiyyangar, Head of Documentation at Reltio full 80q9p520 https://share.transistor.fm/s/08dbf9c9 If you enjoyed this episode then please either:
 

 

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]]> Wed, 18 Aug 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 2231 In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Ramesh Aiyyangar, Head of Documentation at Reltio. They discuss key fundamentals of creating high-quality documents, the importance of communication in technical writing, and how customer engagement can derive the innovative solution. In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Ramesh Aiyyangar, Head of Documentation at Reltio. They discuss key fundamentals of creating high-quality documents, the importance of communication in technical writin Creating High-Quality Documentation, Ramesh Aiyyangar, Reltio No Building a Promising Technical Writing Career with Lucía M. Polis, Principal Technical Content Developer at Qumulo 1 1 68 68 Building a Promising Technical Writing Career with Lucía M. Polis, Principal Technical Content Developer at Qumulo full l04kvkp1 https://share.transistor.fm/s/3cfde740  Full show notes here: https://document360.com/blog/building-a-promising-technical-writing-career-with-michael-g-khmelnitsky-principal-technical-content-developer-at-qumulo/

 

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]]> Thu, 05 Aug 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 2096 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Lucía M. Polis, Principal Technical Content Developer at Qumulo. They discuss Michael’s approach towards technical documentation, innovations in the industry, and tips on building a promising technical documentation career. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Lucía M. Polis, Principal Technical Content Developer at Qumulo. They discuss Michael’s approach towards technical documentation, innovations in the industry, and tips Michael G. Khmelnitsky, Principal Technical Content Developer, Qumulo, technical documentation, technical writing, technical documentation career No The Importance of Consistency in Technical Documentation with Paulo Victor, Senior Lead Technical Writer at Nubank 1 1 67 67 The Importance of Consistency in Technical Documentation with Paulo Victor, Senior Lead Technical Writer at Nubank full j12kryl0 https://share.transistor.fm/s/611d7fe8 Full show notes here: https://document360.com/blog/the-importance-of-consistency-in-technical-documentation-with-paulo-victor-senior-lead-technical-writer-at-nubank/

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]]> Fri, 23 Jul 2021 11:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1102 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Paulo Victor, a Senior Lead Technical Writer at Nubank. They discuss the concept of documentation engineering, key pillars of quality documentation, and the changing dynamic of the technical writing world. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Paulo Victor, a Senior Lead Technical Writer at Nubank. They discuss the concept of documentation engineering, key pillars of quality documentation, and the changing d The Importance of Consistency, Technical Documentation, Paulo Victor, Senior Lead Technical Writer, Nubank No Thirty-Three Rules of API Documentation with Robert Delwood, the Lead API Documentation Writer at iManage 1 1 66 66 Thirty-Three Rules of API Documentation with Robert Delwood, the Lead API Documentation Writer at iManage full 70wvp861 https://share.transistor.fm/s/1565a628  

 

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]]> Thu, 08 Jul 2021 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1528 In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Robert Delwood, the Lead API Documentation Writer at iManage. They discuss the 33 rules of API Documentation, the fundamentals of creating API documentation, and challenges in creating high-quality technical documents. In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Robert Delwood, the Lead API Documentation Writer at iManage. They discuss the 33 rules of API Documentation, the fundamentals of creating API documentation, and challe Robert Delwood, API, Lead API Documentation Writer, API documentation, technical writer, high-quality technical documents No Managing Distributed, Non-Linear Documentation Workflows with Jason Christie, Documentation Team Lead at Shopify 1 1 65 65 Managing Distributed, Non-Linear Documentation Workflows with Jason Christie, Documentation Team Lead at Shopify full 80q8vmk1 https://share.transistor.fm/s/8beb9d58 Full show notes here: https://document360.com/blog/managing-distributed-non-linear-documentation-workflows-with-jason-christie-documentation-team-lead-at-shopify/

 

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]]> Thu, 24 Jun 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1641 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Jason Christie, Documentation Team Lead at Shopify. They discuss Jason’s experience of working as a documentation team lead at Shopify, how to manage distributed (non-linear) documentation workflows, and how to establish an agile documentation environment. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Jason Christie, Documentation Team Lead at Shopify. They discuss Jason’s experience of working as a documentation team lead at Shopify, how to manage distributed (non- Jason Christie, Documentation Team Lead, Shopify, technical writing, database, documentation workflow, agile documentation environment No The Role of Technology in Documentation with Andrii Tserkovnyi, Technical Writer at Spryker Systems 1 1 64 64 The Role of Technology in Documentation with Andrii Tserkovnyi, Technical Writer at Spryker Systems full 71369mx0 https://share.transistor.fm/s/42514d29  Full show notes here: https://document360.com/blog/the-role-of-technology-in-documentation-with-andrii-tserkovnyi-technical-writer-at-spryker-systems/

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]]> Thu, 10 Jun 2021 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1119 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Andrii Tserkovnyi, Technical Writer at Spryker Systems. They discuss the significance of documentation in any company’s success, the role of technology in revolutionising technical documentation, and key fundamentals to creating quality documentation. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Andrii Tserkovnyi, Technical Writer at Spryker Systems. They discuss the significance of documentation in any company’s success, the role of technology in revolutionis Role of Technology in Documentation, Andrii Tserkovnyi, Technical Writer, Spryker Systems, ignificance of documentation in any company’s success, role of technology in revolutionising technical documentation No Agile Technical Documentation Workflow with Hannah Gilberg, Director, User Documentation at Navis 1 1 63 63 Agile Technical Documentation Workflow with Hannah Gilberg, Director, User Documentation at Navis full 80xm8q71 https://share.transistor.fm/s/7a245326  Full show notes here: https://document360.com/blog/agile-technical-documentation-workflow-with-hannah-gilberg-director-user-documentation-at-navis/

 

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]]> Thu, 27 May 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1275 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Hannah Gilberg, Director, User Documentation at Navis. They discuss Hannah’s agile documentation workflow, how she coaches her team of technical writers and engineers and Hannah’s tech stack to produce high-quality documents. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Hannah Gilberg, Director, User Documentation at Navis. They discuss Hannah’s agile documentation workflow, how she coaches her team of technical writers and engineers Agile, Technical documentation, Workflow, Agile Technical Documentation Workflow, Hannah Gilberg, Director, User Documentation, Navis No Three Key Milestones to Achieving High-Quality Documentation with Jamie Roddy, Manager of Technical Communications at Sabre Corporation 1 1 62 62 Three Key Milestones to Achieving High-Quality Documentation with Jamie Roddy, Manager of Technical Communications at Sabre Corporation full p0klkx71 https://share.transistor.fm/s/fd1e5749  Full show notes here: https://document360.com/blog/three-steps-to-high-quality-documentation-with-jamie-roddy-manager-technical-communication-at-sabre-corporation/

 

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]]> Thu, 13 May 2021 14:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1303 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Jamie Roddy, Manager of Technical Communications at Sabre Corporation. They discuss Jamie’s approach of recruiting and training technical writers, three key milestones to achieving high-quality documentation and the significance of agile reporting structure. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Jamie Roddy, Manager of Technical Communications at Sabre Corporation. They discuss Jamie’s approach of recruiting and training technical writers, three key milestones High-Quality Documentation, Jamie Roddy, Manager of Technical Communication, Sabre Corporation No Architect the Users' Journey with Steve Bream, Lead Documentation Manager at DataStax 1 1 61 61 Architect the Users' Journey with Steve Bream, Lead Documentation Manager at DataStax full l14xjlz1 https://share.transistor.fm/s/9a3bb5fa Full show notes here: https://document360.com/blog/architecting-user-journeys-with-steve-bream-documentation-lead-manager-at-datastax/ 

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]]> Thu, 29 Apr 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1478 In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Steve Bream, Lead Documentation Manager at DataStax. They discuss the architect of users' journey through documentation, the importance of teams’ collaboration and tips on improving documentation process and quality. In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Steve Bream, Lead Documentation Manager at DataStax. They discuss the architect of users' journey through documentation, the importance of teams’ collaboration and tip Steve Bream, Lead Documentation Manager, DataStax, users' journey, documentation, teams collaboration, tips on improving documentation process and quality No API-First & the OAS Approach for Technical Documentation Success with Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce 1 1 60 60 API-First & the OAS Approach for Technical Documentation Success with Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce full l04x9l20 https://share.transistor.fm/s/15f62ac7  Full show notes here: https://document360.com/blog/api-first-the-oas-approach-for-technical-documentation-success-with-uwana-ikaiddi-manager-developer-documentation-at-bigcommerce/

 

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]]> Thu, 15 Apr 2021 13:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1812 In this week’s episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce. They discuss the API-First, and OAS approach for success in documentation, the importance of thinking like a developer as a technical writer and how open sourcing helps in documentation success. In this week’s episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce. They discuss the API-First, and OAS approach for success in documentation, the importance of thinking l Uwana Ikaiddi, Manager, Developer Documentation, BigCommerce, API, OAS approach, OAS, success in documentation, think like developer, technical writer, open sourcing No How to Automate Documentation with Patrick Hammond, Project Manager DocOps at Adyen 1 1 59 59 How to Automate Documentation with Patrick Hammond, Project Manager DocOps at Adyen full 80q6lp81 https://share.transistor.fm/s/3005a895 Full show notes here: https://document360.com/blog/how-to-automate-documentation-with-patrick-hammond-project-manager-docops-at-adyen/
 

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]]> Tue, 30 Mar 2021 16:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1339 In this episode of the Knowledgebase Ninjas Podcast, Gowri Kumar is joined by Patrick Hammond, Project Manager DocOps at Adyen. They discuss the strategies to automate documentation, the importance of observing customer feedback and the key factors to documentation success. In this episode of the Knowledgebase Ninjas Podcast, Gowri Kumar is joined by Patrick Hammond, Project Manager DocOps at Adyen. They discuss the strategies to automate documentation, the importance of observing customer feedback and the key factors to doc Patrick Hammond, project manager, project management, DocOps, Adyen, automation, documentation automation, automation strategy, customer feedback, documentation success, key factors to documentation success No How GitHub Ensures Quality Documentation with Lucie Le Naour, Technical Content Developer at GitHub 1 1 58 58 How GitHub Ensures Quality Documentation with Lucie Le Naour, Technical Content Developer at GitHub full 2197vn61 https://share.transistor.fm/s/9a37bdac Full show notes here: https://document360.com/blog/how-github-ensures-quality-documentation-with-lucie-le-naour-technical-content-developer-at-github/

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]]> Thu, 18 Mar 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1415 Lucie Le Naour, Technical Content Developer at Github, joins us in this episode of Knowledgebase Ninjas Podcast to share her experience of different technical writing work cultures, the difference between technical developers, communicators and translators and how she ensures top quality documentation. Lucie Le Naour, Technical Content Developer at Github, joins us in this episode of Knowledgebase Ninjas Podcast to share her experience of different technical writing work cultures, the difference between technical developers, communicators and translator Lucie Le Naour, Technical Content Developer, Github, technical writing, technical developers, communicators, translators, how to ensure top quality documentation No User-Centric Approach for High-Quality Documentation with Claire Bremble, Technical Writer Manager at Dude Solutions 1 1 57 57 User-Centric Approach for High-Quality Documentation with Claire Bremble, Technical Writer Manager at Dude Solutions full m0j9jyk1 https://share.transistor.fm/s/e6e657b8 Full show notes here: https://document360.com/blog/a-user-centric-approach-for-high-quality-documentation-with-claire-bremble-technical-writer-manager-at-dude-solutions/

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]]> Thu, 04 Mar 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 974 Claire Bremble, Manager Technical Writer at Dude Solutions, joins us in this episode of Knowledgebase Ninjas Podcast to share her user-centric approach towards technical documentation, how she ensures readers acceptance of the document and her tips on improving writing quality. Claire Bremble, Manager Technical Writer at Dude Solutions, joins us in this episode of Knowledgebase Ninjas Podcast to share her user-centric approach towards technical documentation, how she ensures readers acceptance of the document and her tips on imp Claire Bremble, Manager Technical Writer at Dude Solutions, User-Centric Approach, High-Quality Documentation, improving writing quality No The Role of the Editor in Technical Documentation With Mike Pope, Technical Editor at Google 1 1 56 56 The Role of the Editor in Technical Documentation With Mike Pope, Technical Editor at Google full 81xz2891 https://share.transistor.fm/s/01578c3e Full show notes: https://document360.com/blog/the-role-of-editor-in-technical-documentation-with-mike-pope-technical-editor-at-google/

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]]> Thu, 18 Feb 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1625 Mike Pope, Technical Editor at Google, joined us in this episode of Knowledgebase Ninjas podcast to share his three-decade-long journey in technical documentation, his transition from a technical writer to a technical editor, and the rising demand and need for dedicated technical editors for the documentation industry to replace peer review groups. Mike Pope, Technical Editor at Google, joined us in this episode of Knowledgebase Ninjas podcast to share his three-decade-long journey in technical documentation, his transition from a technical writer to a technical editor, and the rising demand and nee Mike Pope, Technical Editor, Google, Technical Documentation, Documentation Industry, role of technical editors No User-Friendly Documentation with Sara Tilly of Infobip 1 1 55 55 User-Friendly Documentation with Sara Tilly of Infobip full 80zqvzn1 https://share.transistor.fm/s/03913df3 Full show notes: https://document360.com/blog/user-friendly-documentation-with-sara-tilly-of-infobip/

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]]> Thu, 11 Feb 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1289 Sara Tilly, Lead Technical Writer at Infobip, joins us in this episode of Knowledgebase Ninjas to discuss her journey into technical documentation, the process and workflow she currently operates to create effective, user-friendly documentation and the significance of teams’ playing and collaboration in technical writing. Sara Tilly, Lead Technical Writer at Infobip, joins us in this episode of Knowledgebase Ninjas to discuss her journey into technical documentation, the process and workflow she currently operates to create effective, user-friendly documentation and the si User-Friendly Documentation, Sara Tilly, Infobip, Technical Writing, Technical Documentatio, process and workflow, team collaboration No Documentation Knowledge Management with Patrick Martin, Senior Director of Technical Support at Coveo 1 1 54 54 Documentation Knowledge Management with Patrick Martin, Senior Director of Technical Support at Coveo full 805vx7j1 https://share.transistor.fm/s/1fb0fea8 Full show notes here: https://document360.com/blog/documentation-knowledge-management-with-patrick-martin-senior-director-of-technical-support-at-coveo/

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]]> Thu, 04 Feb 2021 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1592 Patrick Martin, Senior Director of Technical Support at Coveo, joined us in this episode of Knowledgebase Ninja Podcast to share his approach towards documentation knowledge management, how he defines documents’ feature functionality and the significance of quality article index for quality documentation. Patrick Martin, Senior Director of Technical Support at Coveo, joined us in this episode of Knowledgebase Ninja Podcast to share his approach towards documentation knowledge management, how he defines documents’ feature functionality and the significance documentation, knowledgebase, technical writing No Learning Technical Writing with Nikita Dhulekar, a Business Analyst and Technical Writer at Fluent Commerce 1 1 53 53 Learning Technical Writing with Nikita Dhulekar, a Business Analyst and Technical Writer at Fluent Commerce full 60mmwj80 https://share.transistor.fm/s/aef98879 Full show notes here: https://document360.com/blog/learning-technical-writing-with-nikita-dhulekar-a-business-analyst-andtechnical-writer-at-fluent-commerce/

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]]> Thu, 21 Jan 2021 11:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1464 Nikita Dhulekar, a Business Analyst/Technical Writer at Fluent Commerce, joined us in this episode of Knowledgebase Ninja Podcast to talk about technical documentation's creative process and how it has evolved over the years, and some tips for delivering top quality documentation. Nikita Dhulekar, a Business Analyst/Technical Writer at Fluent Commerce, joined us in this episode of Knowledgebase Ninja Podcast to talk about technical documentation's creative process and how it has evolved over the years, and some tips for delivering Nikita Dhulekar, Business Analyst and Technical Writer, Fluent Commerce, technical documentation, knoweldgebase ninjas podcast, technical writer No Technical Writing Guidelines with Anne Tarnoruder of Synopsys 1 1 52 52 Technical Writing Guidelines with Anne Tarnoruder of Synopsys full v176jqp0 https://share.transistor.fm/s/2bfef2fa Full show notes here: https://document360.com/blog/technical-writing-guidelines-with-anne-tarnoruder-of-synopsys/

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]]> Thu, 07 Jan 2021 14:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 891 Anne Tarnoruder, the Senior Technical Writer at Synopsys, joins us in this episode of Knowledgebase Ninjas Podcast to share her transition from software developer to technical writer, key insights into the documentation process management, and her way of developing quality documentation. Anne Tarnoruder, the Senior Technical Writer at Synopsys, joins us in this episode of Knowledgebase Ninjas Podcast to share her transition from software developer to technical writer, key insights into the documentation process management, and her way of Anne Tarnoruder, Senior Technical Writer, Synopsys, software developer, transition to technical writer, key insights, documentation process management, developing quality documentation No Agile Technical Documentation Style Guides with Dr Anu Singh, Technical communicator and speaker of Fiserv 1 1 51 51 Agile Technical Documentation Style Guides with Dr Anu Singh, Technical communicator and speaker of Fiserv full 219ppk70 https://share.transistor.fm/s/72bdf117 Full show notes here: https://document360.io/blog/agile-technical-documentation-style-guides-with-dr-anu-singh-technical-communicator-and-speaker-of-fiserv/

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]]> Tue, 22 Dec 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1355 Dr Anu Singh, Technical Communicator and Speaker at Fiserv, joined us in this episode of Knowledgebase Ninjas Podcast to share her agile, iterative approach of technical writing, the importance of technical writers' and designers' collaboration for quality content development and the significance of writing from a user perspective. Dr Anu Singh, Technical Communicator and Speaker at Fiserv, joined us in this episode of Knowledgebase Ninjas Podcast to share her agile, iterative approach of technical writing, the importance of technical writers' and designers' collaboration for qualit Dr Anu Singh, Technical Communicator and Speaker, Fiserv, Agile, iterative approach, user perspective No The Creative Side of Writing Technical Documentation with Mandy Patterson of Sprout Social 1 1 50 50 The Creative Side of Writing Technical Documentation with Mandy Patterson of Sprout Social full 80qjj5m1 https://share.transistor.fm/s/81125dec Full show notes here: https://document360.io/blog/the-creative-side-of-writing-technical-documentation-with-mandy-patterson-of-sprout-social/

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]]> Wed, 16 Dec 2020 11:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1514 Mandy Patterson, the Senior Technical Writer at Sprout Social, joins us in this episode of Knowledgebase Ninja Podcast to share the creative side of technical communication, how to analyse user personas, and how to create the perfect tone for your document. Mandy Patterson, the Senior Technical Writer at Sprout Social, joins us in this episode of Knowledgebase Ninja Podcast to share the creative side of technical communication, how to analyse user personas, and how to create the perfect tone for your documen Mandy Patterson, technical communication, how to analyse user personas, creative writing, creative technical writing, technical writing, Sprout Social No How To Create Quality Documentation with Manasi Gandhi of IBM 1 1 49 49 How To Create Quality Documentation with Manasi Gandhi of IBM full z0r2l6z0 https://share.transistor.fm/s/e42248c4 If you enjoyed this episode then please either:
 

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]]> Tue, 01 Dec 2020 20:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1045 Manasi Gandhi, a technical writer at IBM, joins us in this episode of the Knowledgebase Ninjas podcast to share about her passion for writing, her documentation process, and the benefits of creating quality documentation. Manasi Gandhi, a technical writer at IBM, joins us in this episode of the Knowledgebase Ninjas podcast to share about her passion for writing, her documentation process, and the benefits of creating quality documentation. Manasi Gandhi, IBM, passion for technical writing, knowledgebaseninjas, technicalwriting, technicaldocumentation, techsavvy, technology, podcast, knowledgebaseninjaspodcast, understandtheuser, userbasedwriting, focusedwriting. testandwrite No Explore Documentation Lifecycle with Abrar Syed of Equiniti India 1 1 49 49 Explore Documentation Lifecycle with Abrar Syed of Equiniti India full 81qknn51 https://share.transistor.fm/s/5750ef8d If you enjoyed this episode then please either:
 

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]]> Mon, 30 Nov 2020 19:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 654 Abrar Syed, the Senior Technical Writer at Equiniti India, joins us in this episode of Knowledgebase Ninja to share his journey into technical documentation, his writing protocols and inspirations and shares tips and insights for rising talent. Abrar Syed, the Senior Technical Writer at Equiniti India, joins us in this episode of Knowledgebase Ninja to share his journey into technical documentation, his writing protocols and inspirations and shares tips and insights for rising talent. Abrar Syed, Equiniti India, Explore Documentation Lifecycle, technicaldocumentation, techdocumentation, techcommunication, technicalwriter, documentation, analysetheaudience, templatedesign, documentationlifecycle, ddlc, youngwriters, careerfortechnicalwr No Optimising Technical Writing through Strategic Planning with Rahel Anne Bailie from Content, Seriously Consulting 1 1 48 48 Optimising Technical Writing through Strategic Planning with Rahel Anne Bailie from Content, Seriously Consulting full 713q59x1 https://share.transistor.fm/s/80bc25c2 Full show notes here: https://document360.io/blog/optimising-technical-writing-through-strategic-planning-with-rahel-anne-bailie-from-content-seriously-consulting/

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]]> Thu, 19 Nov 2020 08:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1410 Rahel Bailie, senior consultant and founder at Content, Seriously Consulting (meetup), joins us in this episode of Knowledgebase Ninja Podcast to share her insights about the strategies in creating content, the crucial requirements that modern content demands, and how strategies help in optimising the content. Rahel Bailie, senior consultant and founder at Content, Seriously Consulting (meetup), joins us in this episode of Knowledgebase Ninja Podcast to share her insights about the strategies in creating content, the crucial requirements that modern content dem technical writing, Rahel Anne Bailie, Strategic Planning, Content Seriously Consulting No Benefits of Open-sourcing Content with Andrew Etter of Amazon Web Services 1 1 47 47 Benefits of Open-sourcing Content with Andrew Etter of Amazon Web Services full j12w6q70 https://share.transistor.fm/s/a008963f Full show notes here: https://document360.io/blog/benefits-of-open-sourcing-content-with-andrew-etter-of-amazon-web-services/

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]]> Wed, 11 Nov 2020 14:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1213 Andrew Etter, the Senior Technical Writer at Amazon Web Services, joins us to share his journey in the field of technical writing, his documentation process at Amazon Web Services and how it is necessary to make the content accessible to users. Andrew Etter, the Senior Technical Writer at Amazon Web Services, joins us to share his journey in the field of technical writing, his documentation process at Amazon Web Services and how it is necessary to make the content accessible to users. Open-Sourcing, Content, Andrew Etter, Amazon Web Services, Technical Writer, Technical Writing No Unifying the technical documentation with Sadhana S of IBM 1 1 46 46 Unifying the technical documentation with Sadhana S of IBM full 71vyz3y0 https://share.transistor.fm/s/dba1a318 Full show notes here: https://document360.io/blog/senior-information-developer-sadhana-s-of-ibm/

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]]> Wed, 04 Nov 2020 17:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1416 Sadhana S, Senior Information Developer at IBM, joins us in this episode of Knowledgebase Ninja’s to share her journey into technical documentation, her expertise in various workflows at IBM and key considerations for creating high quality documentation. Sadhana S, Senior Information Developer at IBM, joins us in this episode of Knowledgebase Ninja’s to share her journey into technical documentation, her expertise in various workflows at IBM and key considerations for creating high quality documentation. Unifying the technical documentation, Sadhana S, IBM, Senior Information Developer, Knowledgebase Ninja's, technical documentation, workflows No Importance Of Formatting And Presentation In Technical Writing with Gururag Kalanidhi of Freshworks 1 1 45 45 Importance Of Formatting And Presentation In Technical Writing with Gururag Kalanidhi of Freshworks full 61mj6lm0 https://share.transistor.fm/s/0bbc3787 Full show notes here: https://document360.io/blog/importance-of-formatting-and-presentation-in-technical-writing-with-gururag-kalanidhi-of-freshworks/

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]]> Tue, 27 Oct 2020 11:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 852 Gururag Kalanidhi, Technical writer at Freshworks, joins us to share his journey into technical writing, the significance of formatting and presentation in the documentation and how keeping content simple, direct and precise is the key to success in the world of technical documentation. Gururag Kalanidhi, Technical writer at Freshworks, joins us to share his journey into technical writing, the significance of formatting and presentation in the documentation and how keeping content simple, direct and precise is the key to success in the w Importance,Formatting,Presentation,Technical Writing,Gururag Kalanidhi,Freshworks No Keeping Documentation Simple and Readable with Aditi Khanchandani of Cognizant 1 1 44 44 Keeping Documentation Simple and Readable with Aditi Khanchandani of Cognizant full 70w67z61 https://share.transistor.fm/s/4231e518 If you enjoyed this episode then please either:
 

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]]> Wed, 21 Oct 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 651 Aditi Khanchandani, a technical writer, joined us in the episode of Knowledgeable Ninja to share her journey as a technical writer, her key factors in creating a successful document and the role technology play in the technical documentation. Aditi Khanchandani, a technical writer, joined us in the episode of Knowledgeable Ninja to share her journey as a technical writer, her key factors in creating a successful document and the role technology play in the technical documentation. Documentation,Simple Documentation,Readable Documentation,Readable,Aditi Khanchandani,Cognizant No Innovating In Technical Writing with Marco Cacciacarro from Blackberry 1 1 43 43 Innovating In Technical Writing with Marco Cacciacarro from Blackberry full 815q7n61 https://share.transistor.fm/s/d154a562 If you enjoyed this episode then please either:
 

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]]> Wed, 07 Oct 2020 14:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1403 Marco Cacciacarro, Technical Writer and Tools Specialist of Blackberry join us in the episode of Knowledgebase Ninjas to share tips on optimising documentation, how innovative writing can be more efficient and the future of technical writing. Marco Cacciacarro, Technical Writer and Tools Specialist of Blackberry join us in the episode of Knowledgebase Ninjas to share tips on optimising documentation, how innovative writing can be more efficient and the future of technical writing. Innovating,Innovation,Technical Writing,Marco Cacciacarro,Blackberry No Collaborative Technical Documentation & Technological Innovations with Preeti Savanur of OpenText 1 1 42 42 Collaborative Technical Documentation & Technological Innovations with Preeti Savanur of OpenText full 70yjv3l1 https://share.transistor.fm/s/6c9e73a8 Full show notes here: https://document360.io/blog/collaborative-technical-documentation-technological-innovations-with-preeti-savanur-of-opentext/

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]]> Wed, 30 Sep 2020 11:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1827 Preeti Savanur, Principal Technical Writer of OpenText, joins us to share her journey into technical documentation, unique interactive content management process, and views on the effectiveness of technological innovations to ensure the success of a product. Preeti Savanur, Principal Technical Writer of OpenText, joins us to share her journey into technical documentation, unique interactive content management process, and views on the effectiveness of technological innovations to ensure the success of a produ Technical Documentation,Technology,Innovation,Preeti Savanur,OpenText No Focusing on the User-Centric Documentation with Sreya Dutta of Clover Network - A Fiserv Company 1 1 41 41 Focusing on the User-Centric Documentation with Sreya Dutta of Clover Network - A Fiserv Company full x0lyyzv1 https://share.transistor.fm/s/bb1b2349 Full show notes here: https://document360.io/blog/user-centric-documentation-with-sreya-dutta-of-clover-network/

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]]> Wed, 23 Sep 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1481 Sreya Dutta, Technical Writer, Developer Documentation at Clover Network - A Fisery Company, joins us in this episode of Knowledgebase Ninja to share her experience on the importance of technical content, the transformation of documentation, and essential factors in creating winning documents. Sreya Dutta, Technical Writer, Developer Documentation at Clover Network - A Fisery Company, joins us in this episode of Knowledgebase Ninja to share her experience on the importance of technical content, the transformation of documentation, and essential User,DocumentationSreya Dutta,Clover Network,Fiserv No Treating Documentation As A Product And Collaborative Effort with Emily Mayeski of CyberCube 1 1 40 40 Treating Documentation As A Product And Collaborative Effort with Emily Mayeski of CyberCube full l14w3r30 https://share.transistor.fm/s/b47a21b3 Full show notes here: https://document360.io/blog/treating-documentation-as-a-product-and-collaborative-effort-with-emily-mayeski-of-cybercube/

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]]> Tue, 15 Sep 2020 11:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1081 Emily Mayeski, technical writer of CyberCube, joins us to share her journey into technical writing, her cross-collaborative documentation process and how she treats documentation as a product for best results. Emily Mayeski, technical writer of CyberCube, joins us to share her journey into technical writing, her cross-collaborative documentation process and how she treats documentation as a product for best results. Treating Documentation,Product,Collaborative,Emily Mayeski,CyberCube No Career Trajectories For Technical Writer's with Jordan Stanchev of SAP Labs 1 1 39 39 Career Trajectories For Technical Writer's with Jordan Stanchev of SAP Labs full w81z2yy1 https://share.transistor.fm/s/390401f4 Full show notes here: https://document360.io/blog/career-trajectories-for-technical-writers-with-jordan-stanchev-of-sap-labs/

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]]> Wed, 09 Sep 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1815 Jordan Stanchev, User Assistance Development Architect at SAP Labs, joins us in this episode of Knowledgebase Ninja to share his journey as a technical writer, his documentation process and his insight on the possible career trajectories for aspiring technical writers. Jordan Stanchev, User Assistance Development Architect at SAP Labs, joins us in this episode of Knowledgebase Ninja to share his journey as a technical writer, his documentation process and his insight on the possible career trajectories for aspiring tech Career Trajectories,Technical Writer, Jordan Stanchev,SAP,SAP Labs No Technical Writing and User-Friendly Documentation with Arshabhi Rai of Solace 1 1 38 38 Technical Writing and User-Friendly Documentation with Arshabhi Rai of Solace full q70yy3v0 https://share.transistor.fm/s/42bb5607 Full Show Notes Here: https://document360.io/blog/technical-writing-and-user-friendly-documentation-with-arshabhi-rai-of-solace

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]]> Wed, 02 Sep 2020 11:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1017 Arshabhi Rai, Technical Writer at Solace, joins us to share details of his career in technical documentation and content development, his views on user-focused documentation, and his advice to teens who want to pursue a career in writing and documentation. Arshabhi Rai, Technical Writer at Solace, joins us to share details of his career in technical documentation and content development, his views on user-focused documentation, and his advice to teens who want to pursue a career in writing and documentation Technical Writing,User-Friendly Documentation,Arshabhi Rai,Solace No Being A Startup’s Sole Technical Writer with Sarah Day of LaunchDarkly 1 1 37 37 Being A Startup’s Sole Technical Writer with Sarah Day of LaunchDarkly full rz0rq6l1 https://share.transistor.fm/s/2d997f5f Full Show Notes Here: https://document360.io/blog/being-a-startups-sole-technical-writer-with-sarah-day-of-launchdarkly/

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]]> Wed, 26 Aug 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 839 Sarah Day, Senior Technical Writer at LaunchDarkly joins us on the Knowledgebase Ninjas podcast to talk about her journey into technical documentation, as well as her documentation processes and her responsibilities as a sole technical writer in a startup. Sarah Day, Senior Technical Writer at LaunchDarkly joins us on the Knowledgebase Ninjas podcast to talk about her journey into technical documentation, as well as her documentation processes and her responsibilities as a sole technical writer in a startup Startup,Technical Writer,Sarah Day,LaunchDarkly,Documentation No Optimizing The Documentation Process with Raghuram Pandurangan of Causeway Technologies 1 1 36 36 Optimizing The Documentation Process with Raghuram Pandurangan of Causeway Technologies full z71w7wy1 https://share.transistor.fm/s/5e6feb3a If you enjoyed this episode then please either:
 

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]]> Wed, 19 Aug 2020 11:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1046 Raghuram Pandurangan, Documentation Chapter Lead at Causeway Technologies joins us to discuss how he got into the documentation process, the factors in creating documentation, and the importance of keeping up to date with the industry as a technical writer. Raghuram Pandurangan, Documentation Chapter Lead at Causeway Technologies joins us to discuss how he got into the documentation process, the factors in creating documentation, and the importance of keeping up to date with the industry as a technical write Optimizing,Documentation Process,Raghuram Pandurangan,Causeway Technologies No UX Writing & Technical Documentation in Digital Space with David Connis of Skuid 1 1 35 35 UX Writing & Technical Documentation in Digital Space with David Connis of Skuid full m81xn541 https://share.transistor.fm/s/8589910f Full show notes here: https://document360.io/blog/ux-writing-technical-documentation-in-a-digital-space-with-david-connis-of-skuid/

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]]> Tue, 11 Aug 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1490 David Connis, UX/Technical writer at Skuid joins us to discuss how he got into technical and later UX writing, factors to consider during documentation and the process of user-centric practices for quality documentation. David Connis, UX/Technical writer at Skuid joins us to discuss how he got into technical and later UX writing, factors to consider during documentation and the process of user-centric practices for quality documentation. UX Writing,Technical Documentation,Digital Space,Dave Connis,Skuid No The Important Factors in Documentation with Rick Teplitz of Imperva 1 1 34 34 The Important Factors in Documentation with Rick Teplitz of Imperva full n80q52l0 https://share.transistor.fm/s/7b42dbaf Full show notes here: https://document360.io/blog/the-important-factors-in-documentation-with-rick-teplitz-of-imperva/

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]]> Wed, 05 Aug 2020 14:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1375 Rick Teplitz, Documentation and Project Manager at Imperva joins us to discuss how he got into the documentation, how setting up a strong relationship base with your customers is an important factor in business and the single best piece of advice he has received. Rick Teplitz, Documentation and Project Manager at Imperva joins us to discuss how he got into the documentation, how setting up a strong relationship base with your customers is an important factor in business and the single best piece of advice he has documentation, knowledgebase, technical writing No Essential Qualities of a Technical Writer with Ellis Pratt of Cherryleaf 1 1 33 33 Essential Qualities of a Technical Writer with Ellis Pratt of Cherryleaf full w81nxq41 https://share.transistor.fm/s/b9d6b4c8 Full show notes here: https://document360.io/blog/essential-qualities-of-a-technical-writer-with-ellis-pratt-of-cherryleaf/

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]]> Wed, 29 Jul 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1337 Ellis Pratt, Director of Cherryleaf joins us to discuss his journey in the documentation, reveals must-have -qualities that complement a technical writer, and the ultimate goal of good documentation. Ellis Pratt, Director of Cherryleaf joins us to discuss his journey in the documentation, reveals must-have -qualities that complement a technical writer, and the ultimate goal of good documentation. documentation, knowledgebase, technical writing No Knowing Your Documentation Audience with Naomi Papoushado of Gong.io 1 1 32 32 Knowing Your Documentation Audience with Naomi Papoushado of Gong.io full z71wqwn1 https://share.transistor.fm/s/0c8e09c6 Full show notes here: https://document360.io/blog/knowing-your-documentation-audience-with-naomi-papoushado-of-gong-io/

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]]> Wed, 22 Jul 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1224 Naomi Papoushado, director of product content strategy management and UX writer at Gong.io joins us to discuss her experience as a technical and UX writer, shares how focusing on your audience can yield amazing results and the future of technical writing. Naomi Papoushado, director of product content strategy management and UX writer at Gong.io joins us to discuss her experience as a technical and UX writer, shares how focusing on your audience can yield amazing results and the future of technical writing. Naomi Papoushado, GONG.io, Knowing Your Audience,Documentation No Business Value Of Tech Documentation with Sarah O’Keefe of Scriptorium Publishing 1 1 31 31 Business Value Of Tech Documentation with Sarah O’Keefe of Scriptorium Publishing full y713qzk1 https://share.transistor.fm/s/0cb4ee7d Full show notes here: https://document360.io/blog/adding-business-value-to-technical-documentation-with-sarah-okeefe-of-scriptorium-publishing/

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]]> Wed, 15 Jul 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 961 Sarah O Keefe, founder, and CEO of Scriptorium Publishing joins us to share her journey into technical documentation, her best-in-class documentation process, and tips on how to develop efficient documentation that minimizes product returns. Sarah O Keefe, founder, and CEO of Scriptorium Publishing joins us to share her journey into technical documentation, her best-in-class documentation process, and tips on how to develop efficient documentation that minimizes product returns. Sarah O Keefe, Scriptorium Publishing, Technical Documentation No Interconnectivity & Great Documentation with Merlin Carter of Project A 1 1 30 30 Interconnectivity & Great Documentation with Merlin Carter of Project A full q71yj6m0 https://share.transistor.fm/s/8de8eb22 Full show notes here: https://document360.io/blog/interconnectivity-great-documentation-with-merlin-carter-of-project-a/

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]]> Wed, 08 Jul 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1229 Merlin Carter, a Senior Content Writer at Project A, joins us to talk about his roundabout trajectory into documentation, his agile documentation process, and how connectivity with other departments is key. Merlin Carter, a Senior Content Writer at Project A, joins us to talk about his roundabout trajectory into documentation, his agile documentation process, and how connectivity with other departments is key. Merlin Carter, Project A, Great Documentation No Influential Documentation with Tanja Lorber of Stegmann System 1 1 29 29 Influential Documentation with Tanja Lorber of Stegmann System full x60mj8w1 https://share.transistor.fm/s/77779a83 Full show notes here: https://document360.io/blog/influential-documentation-with-tanja-lorber-of-stegmann-system/

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]]> Wed, 01 Jul 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1131 Tanja Lorber, the Senior Technical Editor at Stegmann System joins us to talk about her rapid love for documentation, how the Scrum framework is their go-to documentation process and how learning from others is the best way to grow. Tanja Lorber, the Senior Technical Editor at Stegmann System joins us to talk about her rapid love for documentation, how the Scrum framework is their go-to documentation process and how learning from others is the best way to grow. Tanja Lorber, Stegmann System, Influential Documentation No Find Your Tribe Then Make A Difference with Jack Molisani of ProSpring Technical Staffing 1 1 28 28 Find Your Tribe Then Make A Difference with Jack Molisani of ProSpring Technical Staffing full v209v7k1 https://share.transistor.fm/s/89dde65a Full show notes here: https://document360.io/blog/find-your-tribe-then-make-a-difference-with-jack-molisani-of-prospring-technical-staffing/

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]]> Wed, 24 Jun 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 977 Jack Molisani, President of ProSpring Technical Staffing joins us to discuss his journey into the documentation. He shares their documentation processes both in ProSpring and Lavacon, learn how marketing and documentation compliment each other. Jack Molisani, President of ProSpring Technical Staffing joins us to discuss his journey into the documentation. He shares their documentation processes both in ProSpring and Lavacon, learn how marketing and documentation compliment each other. Jack Molisani, ProSpring Technical Staffing, Find Your Tribe No Don’t Limit Yourself To What You Already Know with Andres Altamirano Jeschke of SOFHA GmbH 1 1 27 27 Don’t Limit Yourself To What You Already Know with Andres Altamirano Jeschke of SOFHA GmbH full vx06yv31 https://share.transistor.fm/s/03dda6ae Full show notes here: https://document360.io/blog/dont-limit-yourself-to-what-you-already-know-with-andres-altamirano-jeschke-of-sofha-gmbh/

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]]> Wed, 17 Jun 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1312 Andres Altamirano Jeschke, Lead Technical Documentation at SOFHA GmbH joins us to discuss his journey into documentation, he also talks about SOFHA GmbH documentation process, and the most important factors when creating documentation. Andres Altamirano Jeschke, Lead Technical Documentation at SOFHA GmbH joins us to discuss his journey into documentation, he also talks about SOFHA GmbH documentation process, and the most important factors when creating documentation. Andres Altamirano, SOFHA GmbH, Don’t Limit Yourself No The Power Of Detailed Documentation with Shilpa Garg of Workday 1 1 26 26 The Power Of Detailed Documentation with Shilpa Garg of Workday full 4p0k5vq0 https://share.transistor.fm/s/626798a1 Full show notes here: https://document360.io/blog/the-power-of-detailed-documentation-with-shilpa-garg-of-workday/

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]]> Wed, 10 Jun 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1104 Shilpa Garg, Technical Writer at Workday joins us to discuss her journey into technical writing, Shilpa explains Workday’s documentation process, as well as her most important factors when creating documentation… Shilpa Garg, Technical Writer at Workday joins us to discuss her journey into technical writing, Shilpa explains Workday’s documentation process, as well as her most important factors when creating documentation… Shilpa Garg, Workday, The Power Of Detailed Documentation No Creating Effective Documentation with Raj Kiran of OpenText 1 1 25 25 Creating Effective Documentation with Raj Kiran of OpenText full w80zllj0 https://share.transistor.fm/s/f06dcbf5 Full show notes here: https://document360.io/blog/effective-documentation-with-raj-kiran-principal-technical-writer-at-opentext/

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]]> Wed, 03 Jun 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 2373 Raj Kiran, Principal Technical Writer at OpenText joins us to discuss his journey into technical writing and documentation, he explains OpenText's documentation processes, and the most important factor when creating documentation... Raj Kiran, Principal Technical Writer at OpenText joins us to discuss his journey into technical writing and documentation, he explains OpenText's documentation processes, and the most important factor when creating documentation... Raj Kiran, OpenText,Effective Documentation,AR,VR,Technical Writing No The Importance Of Consistency with David Forsythe of Mavenlink 1 1 24 24 The Importance Of Consistency with David Forsythe of Mavenlink full k40p7z19 https://share.transistor.fm/s/3d2528b3 Full show notes here: https://document360.io/blog/the-importance-of-consistency-with-david-forsythe-product-documentation-manager-at-mavenlink/

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]]> Tue, 26 May 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1540 David Forsythe, Product Documentation Manager at Mavenlink joins us to discuss his journey into documentation, as well as Mavelink's documentation process, David provided his most important factors when creating documentation... David Forsythe, Product Documentation Manager at Mavenlink joins us to discuss his journey into documentation, as well as Mavelink's documentation process, David provided his most important factors when creating documentation... David Forsythe, Mavenlink, The Importance Of Consistency No Ensuring Aligned Technical Content with Aditi Kashikar of Automation Anywhere 1 1 23 23 Ensuring Aligned Technical Content with Aditi Kashikar of Automation Anywhere full 4m0jy681 https://share.transistor.fm/s/65acd1ae Full show notes here: https://document360.io/blog/ensuring-aligned-technical-content-with-aditi-kashikar-product-documentation-leader-of-automation-anywhere/

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]]> Wed, 20 May 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1381 Aditi Kashikar, Product Documentation Leader at Automation Anywhere joins us to share her journey from a post-graduate diploma in mass communications into technical writing, as well as sharing how she ensures all of her documentation is in line with the product messaging...  Aditi Kashikar, Product Documentation Leader at Automation Anywhere joins us to share her journey from a post-graduate diploma in mass communications into technical writing, as well as sharing how she ensures all of her documentation is in line with the p Aditi Kashikar, Automation Anywhere, Ensuring Aligned Technical Content No Documentation Simplicity is King with Anastasiia Mikhieieva of GlobalLogic 1 1 22 22 Documentation Simplicity is King with Anastasiia Mikhieieva of GlobalLogic full yv07zj16 https://share.transistor.fm/s/2753ac44 Full show notes here: https://document360.io/blog/documentation-simplicity-is-king-with-anastasiia-mikhieieva-senior-technical-writer-at-globallogic/

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]]> Wed, 13 May 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1096 Anastasiia Mikhieieva, Senior Technical Writer of GlobalLogic joins us to share her journey into documentation, as well as explaining GlobalLogic’s documentation process and discussing the most important factors when creating documentation... Anastasiia Mikhieieva, Senior Technical Writer of GlobalLogic joins us to share her journey into documentation, as well as explaining GlobalLogic’s documentation process and discussing the most important factors when creating documentation... Anastasiia Mikhieieva, GlobalLogic, Documentation Simplicity No Increasing Searchability with Gideon Behrensmeyer of Sisense 1 1 21 21 Increasing Searchability with Gideon Behrensmeyer of Sisense full z71wpv0y https://share.transistor.fm/s/5d207c83 Full show notes here: https://document360.io/blog/increasing-documentation-searchability-with-gideon-behrensmeyer-of-sisense/

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]]> Wed, 06 May 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1268 Gideon Behrensmeyer, Documentation Team Leader of Sisense joins us to discuss, how Sisense are increasing their documentation searchability, how to have more influence on the features and user experience, and using Google Analytics to tailor documentation. Gideon Behrensmeyer, Documentation Team Leader of Sisense joins us to discuss, how Sisense are increasing their documentation searchability, how to have more influence on the features and user experience, and using Google Analytics to tailor documentation Gideon Behrensmeyer, Sisense, Increasing Searchability No Entering The Conversation About Your Product with Christopher Gales of Splunk 1 1 20 20 Entering The Conversation About Your Product with Christopher Gales of Splunk full 4p1k460r https://share.transistor.fm/s/e0829f1c Full show notes here: https://document360.io/blog/how-to-put-your-audience-first-with-christopher-gales-of-splunk/

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]]> Fri, 01 May 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1124 Christopher Gales, Senior Director of Documentation at Splunk joins us to discuss his journey into documentation and how companies now must enter into the conversation about their product. Christopher Gales, Senior Director of Documentation at Splunk joins us to discuss his journey into documentation and how companies now must enter into the conversation about their product. Christopher Gales, Splunk, Entering The Conversation No Understand Your Audience Fully with Sindhu Surenthran of a Multinational Company 1 1 19 19 Understand Your Audience Fully with Sindhu Surenthran of a Multinational Company full vx169p0r https://share.transistor.fm/s/27ea8a07 Full show notes here: https://document360.io/blog/how-to-improve-your-documentation-process-with-sindhu-surenthran-of-a-multinational-company/

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]]> Mon, 27 Apr 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1097 Sindhu Surenthran, Lead Technical Writer of a Multinational Company joins us to discuss her journey in technical writing, she expertly explains that each company has its own documentation processes. Learn the most important factors to consider when documenting... Sindhu Surenthran, Lead Technical Writer of a Multinational Company joins us to discuss her journey in technical writing, she expertly explains that each company has its own documentation processes. Learn the most important factors to consider when docume Sindhu Surenthran, Multinational Company, Understand Your Audience No Do Your Users Justice with Kavitha Kandappan of AMD 1 1 18 18 Do Your Users Justice with Kavitha Kandappan of AMD full k41p4z19 https://share.transistor.fm/s/db638f19 Full show notes here: https://document360.io/blog/best-way-to-process-documentation-with-kavitha-kandappan-of-amd/

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]]> Fri, 24 Apr 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1345 Kavitha Kandappan, Manager in Technical Writing at AMD joins us to discuss her journey in technical writing, she also shares their methods on measuring documentation ROI and further this by explaining their documentation review process. Kavitha Kandappan, Manager in Technical Writing at AMD joins us to discuss her journey in technical writing, she also shares their methods on measuring documentation ROI and further this by explaining their documentation review process. Kavitha Kandappan, AMD, Do Your Users Justice No Keep The Customers In Mind When Documenting with Megan Driscoll of HubSpot 1 1 17 17 Keep The Customers In Mind When Documenting with Megan Driscoll of HubSpot full 4m1j421l https://share.transistor.fm/s/685efa88 Full show notes here: https://document360.io/blog/the-hubspot-documentation-process-with-megan-driscoll-of-hubspot/

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]]> Wed, 22 Apr 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 969 Megan Driscoll, Senior Technical Writer at HubSpot joins us to discuss her journey into the documentation. She also revealed a few of their technical writing processes and also discussed the most important factor to consider when creating documentation. Megan Driscoll, Senior Technical Writer at HubSpot joins us to discuss her journey into the documentation. She also revealed a few of their technical writing processes and also discussed the most important factor to consider when creating documentation. Megan Driscoll, HubSpot, Keep The Customers In Mind No Documentation Metrics Don't Work with Tom Johnson of Amazon 1 1 16 16 Documentation Metrics Don't Work with Tom Johnson of Amazon full yl047x17 https://share.transistor.fm/s/71ff9f05 Full show notes here: https://document360.io/blog/technical-documentation-with-tom-johnson-of-amazon/

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]]> Wed, 15 Apr 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 2516 Tom Johnson, Senior Technical Programmer Writer at Amazon joins us to discuss his journey how did he get into documentation, and as the discussion goes, he also revealed their composition inside their organization and specifically shared important steps about their documentation processes. Tom Johnson, Senior Technical Programmer Writer at Amazon joins us to discuss his journey how did he get into documentation, and as the discussion goes, he also revealed their composition inside their organization and specifically shared important steps a documentation, knowledgebase, technical writing No Putting Users First with Jennifer Lambourne of Monzo Bank 1 1 15 15 Putting Users First with Jennifer Lambourne of Monzo Bank full q71yzn0x https://share.transistor.fm/s/927c3144 Full show notes here: https://document360.io/blog/customer-documentation-with-jennifer-lambourne-of-monzo-bank/

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]]> Wed, 08 Apr 2020 09:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1072 Jennifer Lambourne, Knowledge Management Lead at Monzo Bank joins us to discuss her journey into technical writing, sharing Monzo Bank's documentation remit and the most important factor to consider when producing documentation. Jennifer Lambourne, Knowledge Management Lead at Monzo Bank joins us to discuss her journey into technical writing, sharing Monzo Bank's documentation remit and the most important factor to consider when producing documentation. Jennifer Lambourne, Monzo Bank, Monzo, technical writing, ROI, No Jokes In Help Docs? with Allan Duquette of Proposify 1 1 13 13 Jokes In Help Docs? with Allan Duquette of Proposify full 9rz0rp05 https://share.transistor.fm/s/9fbaacff Full show notes here: https://document360.io/blog/the-importance-of-csat-score-with-allan-duquette-of-proposify/

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]]> Wed, 01 Apr 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1000 Allan Duquette, Technical Writer at Proposify joins us to discuss how he incorporates humour and illustrative aspects into his documentation, transitioned into technical writing from customer support, and find out why people don't actually want to read what you're writing... Allan Duquette, Technical Writer at Proposify joins us to discuss how he incorporates humour and illustrative aspects into his documentation, transitioned into technical writing from customer support, and find out why people don't actually want to read wh Allan Duquette, Proposify, Jokes In Help Docs No Know who you're writing for with Karissa Van Baulen, Support Specialist of Hotjar 1 1 12 12 Know who you're writing for with Karissa Van Baulen, Support Specialist of Hotjar full n81q5k1m https://share.transistor.fm/s/b22f5633 Full show notes here: https://document360.io/blog/user-documentation-with-karissa-van-baulen-support-specialist-of-hotjar/

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]]> Fri, 27 Mar 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1878 Karissa Van Baulen, Support Specialist at Hotjar joins us to discuss how she shifted from support into documentation, narrating Hotjar's documentation process and a quote, "know who you're writing for". Karissa Van Baulen, Support Specialist at Hotjar joins us to discuss how she shifted from support into documentation, narrating Hotjar's documentation process and a quote, "know who you're writing for". Karissa Van Baulen, Hotjar, technical resources, customer support, knowledgebase.user documentation No Never Stop Learning with Colum McAndrew of Mimecast 1 1 11 11 Never Stop Learning with Colum McAndrew of Mimecast full 6w81z90l https://share.transistor.fm/s/c01f1ce1 Full show notes here: https://document360.io/blog/how-to-get-into-technical-writing-with-colum-mcandrew-of-mimecast/

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]]> Wed, 25 Mar 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1554 Colum McAndrew, Technical Community and Knowledge Base Team Manager of Mimecast joins us to discuss how he "fell" into technical communications, his first experience in technical writing, and Mimecast's integration between their product and product marketing team... Colum McAndrew, Technical Community and Knowledge Base Team Manager of Mimecast joins us to discuss how he "fell" into technical communications, his first experience in technical writing, and Mimecast's integration between their product and product market Colum McAndrew, Mimecast, Never Stop Learning No Internal Documentation with André Sato of Wildlife Studios 1 1 10 10 Internal Documentation with André Sato of Wildlife Studios full pm80x91y https://share.transistor.fm/s/0614ca35 Full show notes here: https://document360.io/blog/internal-documentation-with-andre-sato-of-wildlife-studios/

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]]> Wed, 18 Mar 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 987 André Sato, Lead Technical Writer at Wildlife Studios joins us to discuss how his team JUST focus on internal documentation and how to measure its success. André Sato, Lead Technical Writer at Wildlife Studios joins us to discuss how his team JUST focus on internal documentation and how to measure its success. André Sato, Wildlife Studios, Internal Documentation Yes Minimizing Content with Gavin Austin of Salesforce 1 1 9 9 Minimizing Content with Gavin Austin of Salesforce full z70w330y https://share.transistor.fm/s/8eadf612 Full show notes here: https://document360.io/blog/minimizing-content-with-gavin-austin-of-salesforce/

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]]> Wed, 11 Mar 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 1661 Gavin Austin, Principal Technical Writer at Salesforce joins us to discuss the goal of Gavin's documentation team, Gavin's route into documentation, and Salesforce's documentation process. Gavin Austin, Principal Technical Writer at Salesforce joins us to discuss the goal of Gavin's documentation team, Gavin's route into documentation, and Salesforce's documentation process. Gavin Austin, Salesforce, Minimizing Content No Managing Shareholders with Chris Ward, Technical Writer @ Ethereum 1 1 8 8 Managing Shareholders with Chris Ward, Technical Writer @ Ethereum full yl045617 https://share.transistor.fm/s/8609f418 Full show notes here: https://document360.io/blog/managing-documentation-shareholders-with-chris-ward-of-ethereum/

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]]> Wed, 04 Mar 2020 10:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 2001 Chris Ward, Technical Writer at Ethereum joins us to discuss his journey from developing into writing, the difficulty in getting accurate documentation related success metrics, using documentation internally. Chris Ward, Technical Writer at Ethereum joins us to discuss his journey from developing into writing, the difficulty in getting accurate documentation related success metrics, using documentation internally. Chris Ward, Ethereum, Managing Shareholders No Documentation Is An Option with Aaron Collier of Kiwi.com 1 1 7 7 Documentation Is An Option with Aaron Collier of Kiwi.com full x4p0km0r https://share.transistor.fm/s/0036c93c Full show notes here: https://document360.io/blog/documentation-is-an-option-with-aaron-collier-of-kiwi-com/

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]]> Wed, 26 Feb 2020 10:00:00 +0000 Gowri Ramkumer Gowri Ramkumer 806 Aaron Collier, Senior Technical Writer at Kiwi.com joins us to discuss the intersection between support and marketing, how to prioritise focus based on usage and the advise he would give to his 20 year old self. Aaron Collier, Senior Technical Writer at Kiwi.com joins us to discuss the intersection between support and marketing, how to prioritise focus based on usage and the advise he would give to his 20 year old self. Aaron Collier, Kiwi.com, Documentation Is An Option No Unnecessary Words with Nick Wittaker of Wolters Kluwer 1 1 6 6 Unnecessary Words with Nick Wittaker of Wolters Kluwer full 8x60m307 https://share.transistor.fm/s/6089bf03 Full show notes here: https://document360.io/blog/unnecessary-words-with-nick-whitaker-of-wolters-kluwer/

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]]> Wed, 19 Feb 2020 10:00:00 +0000 Gowri Ramkumer Gowri Ramkumer 818 Nick Wittaker, Documentation Manager at Wolters Kluwer joins us to discuss how knowing multiple languages helps with technical writing, cutting down on unnecessary words and being clear and concise. Nick Wittaker, Documentation Manager at Wolters Kluwer joins us to discuss how knowing multiple languages helps with technical writing, cutting down on unnecessary words and being clear and concise. Nick Wittaker, Wolters Kluwer, Unnecessary Words No Writers Should Write Less with Nibu Thomas of Whatfix 1 1 5 5 Writers Should Write Less with Nibu Thomas of Whatfix full n670v31p https://share.transistor.fm/s/b7ca4128 Full show notes here: https://document360.io/blog/writers-should-write-less-with-nibu-thomas-of-whatfix/

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]]> Wed, 12 Feb 2020 10:00:00 +0000 Gowri Ramkumer Gowri Ramkumer 1169 Nibu Thomas, Associate Director at Whatfix joins us to discuss how his support team's involved in the product development process, contextual content and why technical writers should write less. Nibu Thomas, Associate Director at Whatfix joins us to discuss how his support team's involved in the product development process, contextual content and why technical writers should write less. Nibu Thomas, Whatfix, Writers Should Write Less No Users Want Self Help with Khurshid Alam of Quick Heal Technologies 1 1 4 4 Users Want Self Help with Khurshid Alam of Quick Heal Technologies full 8vx06m1r https://share.transistor.fm/s/7682717f Full show notes here: https://document360.io/blog/users-want-self-help-with-khurshid-alam-of-quick-heal-technologies/

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]]> Fri, 31 Jan 2020 11:15:00 +0000 Gowri Ramkumer Gowri Ramkumer 1566 Khurshid Alam, Documentation Lead at Quick Heal Technologies joins us to discuss migrating support from .pdf to a CMS, generating organic traffic and their agile documentation process. Khurshid Alam, Documentation Lead at Quick Heal Technologies joins us to discuss migrating support from .pdf to a CMS, generating organic traffic and their agile documentation process. Khurshid Alam, Quick Heal Technologies, Users Want Self Help No Documentation Isn’t Just One Thing with Daniele Procida of Divio A 1 1 3 3 Documentation Isn’t Just One Thing with Daniele Procida of Divio A full kn81qv0m https://share.transistor.fm/s/345a1954 Full show notes here: https://document360.io/blog/documentation-isnt-just-one-thing-with-daniele-procida-of-divio-ag/

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]]> Fri, 31 Jan 2020 11:00:00 +0000 Gowri Ramkumer Gowri Ramkumer 1054 Daniele Procida, Community & Documentation Manager at Divio AG joins us to discuss how documentation doesn't have to be just one thing... it is actually multiple: tutorials, how-to guides, and reference material to name just a few. Daniele Procida, Community & Documentation Manager at Divio AG joins us to discuss how documentation doesn't have to be just one thing... it is actually multiple: tutorials, how-to guides, and reference material to name just a few. Daniele Procida, Divio AG, ROI, documentation, product management No Never Straightjacket The Expert with Arjan Ros of Reynen Court LLC 1 1 2 2 Never Straightjacket The Expert with Arjan Ros of Reynen Court LLC full 6k40py19 https://share.transistor.fm/s/7a55ec6b Find out more about Arjan and Reynen Court LLC here:


Key Takeaways:

How Arjan got into documentation

Arjan’s move into the world of documentation was by accident! He was asked internally to find a new platform to house all the documentation that Reynen court produces. He actually found and implemented Document360 and this lead him down the rabbit hole into the world of documentation.

Who Arjan collaborates with to produce great documentation

Arjan is not a writer himself, he collaborates with technical engineering, technical architects and product management in order to produce high quality documentation.

Organic search traffic through documentation

Arjan and Reynen Court are not currently generating any organic search traffic through their knowledgebase but are looking into this going forward.

Arjan recommends using documentation technology

Instead of using your engineers to build you own documentation solution, Arjan recommends that you find an “out of the box” solution to enable your product ream to focus on your product, and not on your documentation.

A simple hack that you need to incorporate into your documentation strategy

Arjan only gives his users access to documentation related to the products they are using (Document360 enables this). This improves customer experience as they are not daunted by a large amount of documentation that is not relevant to them.

The single training course that had the biggest impact on Arjan’s documentation career

Arjan didn’t share the name of the course but the most important concept it taught was that of “information mapping”, this covered information chunking, labelling and consistency. If you are interested, you can Google “information mapping”.

“Never straightjacket the expert”

Arjan suggests that if you are working with and managing product expert – don’t tell them how to write. Simply allow them to flourish and do not put them into a straight jacket as this will kill their imagination.

Instead, he recommends allowing them to fully document everything that they need to, and then go in yourself to restructure and edit for the reader.


If you enjoyed this episode then please either:
 

Knowledgebase Ninjas is powered by Document360.


]]> Find out more about Arjan and Reynen Court LLC here:


Key Takeaways:

How Arjan got into documentation

Arjan’s move into the world of documentation was by accident! He was asked internally to find a new platform to house all the documentation that Reynen court produces. He actually found and implemented Document360 and this lead him down the rabbit hole into the world of documentation.

Who Arjan collaborates with to produce great documentation

Arjan is not a writer himself, he collaborates with technical engineering, technical architects and product management in order to produce high quality documentation.

Organic search traffic through documentation

Arjan and Reynen Court are not currently generating any organic search traffic through their knowledgebase but are looking into this going forward.

Arjan recommends using documentation technology

Instead of using your engineers to build you own documentation solution, Arjan recommends that you find an “out of the box” solution to enable your product ream to focus on your product, and not on your documentation.

A simple hack that you need to incorporate into your documentation strategy

Arjan only gives his users access to documentation related to the products they are using (Document360 enables this). This improves customer experience as they are not daunted by a large amount of documentation that is not relevant to them.

The single training course that had the biggest impact on Arjan’s documentation career

Arjan didn’t share the name of the course but the most important concept it taught was that of “information mapping”, this covered information chunking, labelling and consistency. If you are interested, you can Google “information mapping”.

“Never straightjacket the expert”

Arjan suggests that if you are working with and managing product expert – don’t tell them how to write. Simply allow them to flourish and do not put them into a straight jacket as this will kill their imagination.

Instead, he recommends allowing them to fully document everything that they need to, and then go in yourself to restructure and edit for the reader.


If you enjoyed this episode then please either:
 

Knowledgebase Ninjas is powered by Document360.


]]> Fri, 31 Jan 2020 10:15:00 +0000 Gowri Ramkumer Gowri Ramkumer 1504 Arjan Ros, Product Director at Reynen Court LLC joins us to discuss how he got into documentation, how to work with expert writers and who he brings in to collaborate on documentation. Arjan Ros, Product Director at Reynen Court LLC joins us to discuss how he got into documentation, how to work with expert writers and who he brings in to collaborate on documentation. documentation, knowlegebase No Welcome To Knowledgebase Ninjas with Saravana Kumar of Document360 1 1 1 1 Welcome To Knowledgebase Ninjas with Saravana Kumar of Document360 full kyv17r06 https://share.transistor.fm/s/7ea13bd6 Full show notes here: https://document360.io/blog/welcome-to-knowledgebase-ninjas-with-saravana-kumar-of-document360/

If you enjoyed this episode then please either:
 

Knowledgebase Ninjas is powered by Document360.


]]> Full show notes here: https://document360.io/blog/welcome-to-knowledgebase-ninjas-with-saravana-kumar-of-document360/

If you enjoyed this episode then please either:
 

Knowledgebase Ninjas is powered by Document360.


]]> Fri, 31 Jan 2020 09:00:00 +0000 Gowri Ramkumer Gowri Ramkumer 1138 Saravana Kumar, CEO at Kovai.co and Document360 joins us to understand why he choose to build Document360, how he initially got into and the benefits of proper documentation. Saravana Kumar, CEO at Kovai.co and Document360 joins us to understand why he choose to build Document360, how he initially got into and the benefits of proper documentation. documentation, knowledgebase, technical writing No An Introduction with Gowri, Host Of The Knowledgebase Ninjas Podcast 1 1 1 1 An Introduction with Gowri, Host Of The Knowledgebase Ninjas Podcast full r2k1890w https://share.transistor.fm/s/ee0ac58e If you enjoyed this episode then please either:
 

Knowledgebase Ninjas is powered by Document360.


]]> If you enjoyed this episode then please either:
 

Knowledgebase Ninjas is powered by Document360.


]]> Wed, 22 Jan 2020 15:00:00 +0000 Gowri Ramkumar Gowri Ramkumar 190 Gowri Ramkumar, host of the Knowledgebase Ninjas podcast joins us to share why she started this podcast and why you should subscribe. Gowri Ramkumar, host of the Knowledgebase Ninjas podcast joins us to share why she started this podcast and why you should subscribe. documentation, knowledgebase, technical writing No