Healthcare Redefined: Advocating for Aging Adults and Their Families

Aging in Place

Pam Dunwald & Linda Kritikos — Mon, 03 Aug 2026 04:00:00 -0500

For many aging adults, staying in their own home is more than a preference; it represents independence, comfort, and dignity. But aging in place takes much more than simply remaining in the same house. In this episode of Healthcare Redefined: Advocating for Aging Adults and Their Families, hosts Pam Dunwald and Linda Kritikos begin a new series on aging in place by exploring what it really means to live safely and successfully at home as your needs change. They discuss the importance of planning, creating realistic support systems, and having honest family conversations before a crisis forces difficult decisions.

Pam and Linda share practical guidance on reducing fall risks, improving medication safety, building a reliable caregiving team, and recognizing the warning signs that an older adult may no longer be safe living independently. They explain how regular check-ins, home safety modifications, community resources, and emergency planning help families support aging loved ones while preserving independence. The episode also introduces the importance of creating a thoughtful "Plan B" before it is needed, helping families make future housing decisions with confidence instead of during an emergency. Whether you're caring for a parent today or planning for the future, this episode offers practical strategies to help your loved one age in place safely and successfully. With practical tips and compassionate guidance, Pam and Linda help families plan so aging in place can remain both safe and realistic.

Key Moments

00:00 — Aging in Place Begins with a Plan
Why aging in place is about safety, planning, and quality of life—not simply remaining in the same house.

01:31 — What Aging in Place Really Means
The health, mobility, memory, medication, and daily living factors families should evaluate.

04:18 — Why Older Adults Want to Stay Home
Understanding the emotional connection to home, independence, privacy, and familiar routines.

07:14 — Simple Home Safety Changes That Prevent Falls
Easy home modifications that reduce fall risks and help older adults remain safe at home.

09:08 — Medication Safety, Vision, and Balance
How medication reviews, hearing and vision checks, and strength exercises reduce health risks.

10:53 — Emergency Preparedness Saves Lives
Why medical alert systems, emergency plans, and organized medical information are essential.

14:17 — Building a Caregiving Support Team
Creating a dependable support system with family, neighbors, paid caregivers, and community resources.

18:37 — Medication Management Made Easier
Pharmacy packaging services, medication delivery, and practical tools to improve medication safety.

19:55 — Warning Signs It May No Longer Be Safe at Home
Falls, missed medications, weight loss, poor hygiene, confusion, and changes in daily functioning.

25:09 — What to Do When You Notice Red Flags
How to begin supportive conversations that preserve independence while addressing safety concerns.

32:14 — Creating a Plan B Before a Crisis
Exploring independent living, assisted living, memory care, and other future housing options.

35:58 — Research Before You Need It
How touring senior living communities early gives families more choices and reduces stress later.

39:42 — When It's Time to Revisit the Plan
Creating shared "trigger points" that help families recognize when it's time to consider the next level of care.

42:19 — Planning Protects Everyone
Why proactive planning helps older adults remain independent longer while giving families greater peace of mind.

Resources Mentioned in This Episode

Emergency To-Go Folder
Chair Yoga for Older Adults (Free Video) - Chair Yoga | Yoga with Janet
Aging in Place Safety: A Simple Family Checklist - Aging in place safely (staying at home as you get older) can be a wonderful goal. But it works best when it’s supported by a realistic plan, a safer home setup, and honest check-ins as needs change.
Home Safety Evaluation through Medicare-Certified Home Health
As always, for more support, join us for our weekly free newsletter "Senior Saturday." Your weekly dose of tips, strategies, support, and education to help you best care for your aging loved ones.

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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting:

Understanding Your Medicare Options

Pam Dunwald & Linda Kritikos — Mon, 20 Jul 2026 04:00:00 -0500

Choosing the right Medicare coverage can feel overwhelming, especially when you're trying to protect an aging parent while balancing work, caregiving, and everyday life. In this episode of Healthcare Redefined: Advocating for Aging Adults and Their Families, hosts Pam Dunwald and Linda Kritikos welcome independent Medicare broker Kevin Mcguire to simplify Medicare in clear, practical language. Together, they explain Medicare Parts A, B, C, and D, compare Medicare Advantage plans with Medicare Supplement (Medigap) coverage, discuss prescription drug coverage, and highlight the questions every family should ask before choosing a Medicare plan. Whether you're enrolling in Medicare for the first time or reviewing your current Medicare coverage, this conversation provides practical guidance to help you make informed Medicare decisions with greater confidence.

Pam, Linda, and Kevin also explore common Medicare mistakes that can lead to unexpected medical bills, delays in care, or coverage gaps. They discuss prior authorizations, out-of-pocket costs, prescription drug changes, annual Medicare reviews, and why working with an independent Medicare advisor can make a significant difference. You'll also learn how lifestyle, travel, chronic health conditions, provider networks, and future healthcare needs should all be considered when choosing Medicare coverage. If Medicare has ever felt confusing or intimidating, this episode offers straightforward answers to help you confidently navigate your healthcare coverage.

Key Moments

00:00 – Why Medicare Decisions Can Feel Overwhelming
Why Medicare decisions can feel overwhelming for caregivers and aging adults.

02:00 – Meet Medicare Expert Kevin Mcguire
Independent Medicare broker Kevin Mcguire shares his healthcare and insurance background.

06:00 – Why an Independent Medicare Broker Matters
How comparing multiple insurance companies can help families make better Medicare decisions.

10:03 – Medicare Parts A, B, C, and D Explained
A simple breakdown of Original Medicare, Medicare Advantage, and prescription drug coverage.

15:30 – Medicare Advantage vs. Medicare Supplement Plans
The biggest differences in costs, coverage, and flexibility.

21:40 – Prescription Drug Coverage and Medicare Part D
Why medication costs surprise many families and how Medicare prescription drug coverage works.

24:45 – New Medicare Prescription Cost Changes
Understanding Medicare's $2,000 annual prescription drug cap, payment plans, and negotiated drug pricing.

30:12 – Choosing the Right Medicare Plan for Your Lifestyle
How travel, provider networks, health conditions, and budget affect Medicare choices.

36:19 – What to Bring to Your Medicare Appointment
The documents, medication lists, and questions every family should prepare.

38:09 – Common Medicare Mistakes to Avoid
Small details that can lead to unexpected bills or coverage problems.

42:49 – Hidden Healthcare Costs and Coverage Gaps
Observation stays, hospital bills, and other Medicare surprises explained.

49:11 – Prior Authorizations and Out-of-Pocket Maximums
What these insurance terms mean and why they matter.

52:16 – Annual Enrollment and When You Can Change Plans
Understanding enrollment periods, special circumstances, and Medicare flexibility.

57:37 – Why Every Medicare Beneficiary Should Have an Annual Review
How yearly Medicare reviews help keep coverage aligned with changing healthcare needs.

01:00:47 – Final Advice for Families
Kevin shares his most important message for caregivers navigating Medicare decisions.

About Kevin Mcguire

Kevin Mcguire is the owner of Tailored Health Designs and an independent Medicare broker with more than eight years of Medicare experience, along with previous healthcare billing experience in medical clinics. His background allows him to help individuals and families compare Medicare options across multiple insurance companies while helping families understand how Medicare coverage decisions affect real-world healthcare costs. Kevin is passionate about educating families so they can confidently choose Medicare plans that best fit their healthcare needs, budget, and lifestyle.

Resources Mentioned in This Episode

Medicare.gov
ADRC (Aging and Disability Resource Centers
Wisconsin SeniorCare (Wisconsin residents)
Medicare Annual Enrollment Decision-Making Worksheet - This worksheet helps you walk into your Medicare Insurance Advisor appointment prepared, so you can clearly explain your needs, ask the right questions, and feel confident about your next step.
What this guide is (and who it’s for)
This is a practical, step-by-step decision-making worksheet for:
· Adults turning 65
· People already on Medicare who want to review or change coverage during Annual Enrollment
· Adult children helping a parent sort through Medicare choices

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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting:

Tax Implications for Seniors

Pam Dunwald & Linda Kritikos — Mon, 06 Jul 2026 04:00:00 -0500

In this episode of Healthcare Redefined: Advocating for Aging Adults and Their Families, hosts Pam Dunwald and Linda Kritikos continue their series on getting your affairs in order with a conversation many families avoid until they’re forced to face it: taxes. Joined by Enrolled Agent and tax professional Megan Steinfeld of Cream City Accounting, they discuss what happens when retirement, widowhood, caregiving, or the death of a loved one suddenly leaves someone responsible for tax matters they haven’t handled before. Megan shares why tax issues often feel overwhelming, what families commonly miss when stepping into a parent’s financial world, and how a little preparation today can prevent confusion and stress later.

Throughout the conversation, Megan offers practical guidance and peace of mind for aging adults and family caregivers. She explains that most tax mistakes are fixable, why IRS notices are not always bad news, and how families can stay ahead of problems by organizing documents, understanding income sources, and knowing where important records are kept. Whether you're helping an aging parent, preparing your spouse for the future, or simply trying to get your own affairs in order, this episode provides clear, approachable advice to help you feel more confident and prepared when tax responsibilities inevitably become part of the caregiving journey.

Key Moments:

00:00 – Why Tax Planning Matters for Aging Adults
Pam and Linda introduce the importance of tax preparation, financial organization, and reducing family stress.

02:33 – Meet Megan Steinfeld, Enrolled Agent
Megan explains her background and what it means to be an IRS-authorized Enrolled Agent.

04:39 – How Retirement Changes Your Tax Situation
Understanding Social Security, pensions, retirement accounts, investments, and tax withholding.

06:27 – Common Tax Mistakes Families Make
Why moving too quickly or filing with incomplete information can create problems.

08:22 – Can Tax Mistakes Be Fixed?
Megan shares reassuring news about correcting errors and responding to IRS notices.

09:55 – Do Seniors Still Need to File Taxes?
How age alone does not determine filing requirements and what factors matter most.

11:10 – Identity Theft Protection for Older Adults
Why filing returns and using IRS Identity Protection PINs can help prevent fraud.

13:08 – Working During Retirement
How part-time employment can affect Social Security taxation and overall tax liability.

15:06 – When to Seek Professional Tax Help
Red flags including IRS notices, inherited assets, home sales, and the loss of a spouse.

20:26 – Special Tax Considerations for Seniors
Enhanced deductions, filing thresholds, and changes introduced for older taxpayers.

22:13 – Organizing Tax Documents Before a Crisis
Simple systems for tracking tax forms, online accounts, and financial records.

25:02 – Selling a Home or Moving to Senior Living
Potential tax implications, deductions, and common recordkeeping challenges.

27:22 – What Happens When a Parent Passes Away?
Estate returns, trust considerations, and understanding the step-up in basis.

29:19 – Tax Myths Families Need to Stop Believing
Why retirement does not automatically eliminate taxes or filing obligations.

32:47 – Three Steps to Get Organized Today
Practical actions aging adults and caregivers can take immediately.

38:31 – Handling Taxes After the Death of a Loved One
How adult children can verify filing status, retrieve records, and manage final returns.

42:14 – What If Taxes Haven’t Been Filed for Years?
Megan explains how families can get back on track and create a manageable action plan.

About Megan Hawley-Steinfeld, EA:

Megan Steinfeld is an Enrolled Agent (EA) and owner of Cream City Accounting. As a federally licensed tax professional authorized directly by the IRS, Megan specializes exclusively in taxation, tax planning, and taxpayer representation. With more than a decade of experience, she helps individuals, families, and business owners navigate complex tax situations with confidence and clarity. Megan is passionate about information literacy and helping people understand tax topics that often feel overwhelming, especially during major life transitions.

Resources Mentioned in This Episode:

As always, for more support, join us for our weekly free newsletter "Senior Saturday." Your weekly dose of tips, strategies, support, and education to help you best care for your aging loved ones.
IRS Identity Protection PIN Program
IRS Resources on Tax Forms and Filing Requirements for Seniors

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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting:

Contact Megan Steinfeld:

Website: CreamCityAccounting.com
LinkedIn

Financial Planning for Seniors

Pam Dunwald & Linda Kritikos — Mon, 22 Jun 2026 04:00:00 -0500

In this episode of Healthcare Redefined: Advocating for Aging Adults and Their Families, hosts Pam Dunwald and Linda Kritikos continue Season 2 with an essential conversation about financial planning for aging adults and family caregivers. Joined by Certified Financial Planner™and Wealth Management Advisor Dave Czarnecki, they discuss why financial planning is about much more than money; it involves protecting independence, preserving dignity, reducing family stress, and creating options for future care. The discussion explores common planning mistakes families make when they wait until a crisis occurs, how to organize important financial and legal documents, and why proactive planning helps aging adults maintain greater control over future decisions.

Dave also provides a practical overview of long-term care planning and long-term care insurance, including when to begin researching coverage, common misconceptions about Medicare and long-term care costs, and the importance of having a strategy to fund future care needs. Throughout the conversation, Pam, Linda, and Dave emphasize that getting your affairs in order does not have to happen all at once. Small, consistent steps taken today can help families avoid financial regret, reduce conflict, and create a smoother path through caregiving, health challenges, and care transitions.

Key Moments:

00:00 – Season 2 Begins: Why Financial Planning Matters for Aging Adults
Pam and Linda introduce Season 2 and explain why proactive financial planning is an essential part of aging well and reducing future family stress.

01:43 – Meet Dave: Certified Financial Planner™ and Fiduciary Advisor
Dave shares his professional background and explains what it means to serve clients as a fiduciary advisor.

03:23 – Starting Financial Planning with Family Goals and Priorities
Learn why financial planning should begin with your values, lifestyle goals, caregiving preferences, and family priorities—not just numbers.

05:13 – Costly Mistakes Families Make When They Delay Planning
Dave discusses how waiting until a crisis occurs can limit options, increase costs, and create unnecessary stress for families.

07:45 – What “Getting Your Affairs in Order” Really Means
Discover the key components of organizing financial, legal, and personal information before an emergency happens.

10:04 – Essential Legal and Financial Documents Every Family Needs
Dave outlines the critical documents every aging adult should have in place, including powers of attorney, wills, trusts, and advance directives.

13:02 – How to Start Difficult Conversations with Aging Parents
Practical tips for approaching sensitive planning discussions in a way that feels supportive rather than threatening.

14:57 – Three Simple Steps to Begin Planning Today
Dave shares three practical actions listeners can take right away to start organizing important information and creating a plan.

16:19 – Supporting Aging Parents Without Taking Over
Learn how adult children can offer assistance while still respecting a parent's independence, dignity, and decision-making authority.

17:58 – Documents and Information to Gather Before an Emergency
A checklist of the financial, medical, legal, and contact information families should keep readily accessible.

19:18 – Long-Term Care Insurance Explained
Dave provides a clear overview of what long-term care insurance is, what it covers, and how it can help fund future care needs.

22:19 – When to Consider Long-Term Care Insurance
Find out why timing matters and why many professionals recommend exploring long-term care insurance before health issues arise.

24:03 – Common Myths About Long-Term Care Insurance
Dave addresses common misconceptions, including assumptions about Medicare coverage and the affordability of long-term care insurance.

25:40 – Building Long-Term Care into Your Financial Plan
Learn how long-term care planning fits into a broader strategy that includes finances, legal planning, and care coordination.

27:15 – Reducing Stress During Health Changes and Care Transitions
Discover how advance planning can help families navigate illness, hospitalization, and caregiving transitions with greater confidence.

29:12 – What If You Feel Like You've Waited Too Long?
Dave offers encouragement and explains why it is rarely too late to take meaningful steps toward better planning.

30:03 – Preserving Independence, Choice, and Dignity
A discussion about how thoughtful financial planning helps aging adults maintain control over future care decisions.

32:40 – One Action Step: A 30-Minute Document Inventory
Dave's simple challenge for listeners: spend 30 minutes gathering and organizing important documents this week.

33:02 – What Avoiding Financial Regret Looks Like
Real-life examples illustrate how preparation can help families avoid unnecessary financial losses, conflict, and rushed decisions.

34:38 – Building Your Professional Planning Team
Dave shares the value of working with trusted professionals, including financial planners, elder law attorneys, nurse advocates, and care experts.

About Dave Czarnecki, CFP®, CLU®, ChFC®, CAP®, RICP®, WMCP®, CLTC®:

As a Wealth Management Advisor with Northwestern Mutual in Milwaukee, WI, Dave works with clients nationwide through virtual consultations. His team specializes in comprehensive financial planning for entrepreneurs and tech industry professionals, focusing on equity compensation diversification strategies.

He primarily assists closely held business owners and highly compensated tech professionals. His goal is to simplify the complexities of equity compensation, including RSUs, ISOs, ESPPs, stock options, and concentrated stock positions, through personalized planning that supports long-term financial freedom and optimizes tax efficiency.

With nearly a decade of experience, Dave has guided a diverse array of clients through major milestones such as scaling businesses, liquidity events, promotions, and retirement. Whether designing stock diversification plans, implementing tax-efficient strategies, or preparing for a business exit, he helps clients align their wealth with their goals.

He holds multiple professional designations, including CERTIFIED FINANCIAL PLANNER™, Chartered Life Underwriter, Chartered Financial Consultant, Chartered Advisor in Philanthropy, Retirement Income Certified Professional, Wealth Management Certified Professional, and Certified in Long-Term Care. Dave graduated from Ripon College with a degree in mathematics and minors in economics and computer science. Outside of work, he lives in Waukesha, WI, with my wife and 3 children, and enjoys exploring the Greater Milwaukee area, coaching my children's sports teams, camping, and playing tennis & golf.

Getting Your Affairs in Order

Pam Dunwald & Linda Kritikos — Mon, 08 Jun 2026 04:00:00 -0500

Hosts Pam Dunwald and Linda Kritikos launch into the main themes of Season 2 with this episode, exploring getting your affairs in order by diving into estate planning, powers of attorney, wills, trusts, probate, and protecting family assets. Joined by attorneys Stephen Howitz and Pedro Hernandez of Zimmer and Rens LLC, the discussion focuses on why planning ahead matters for aging adults, caregivers, and adult children. Trying to navigate difficult healthcare and financial decisions is a complex process. Together, they explain how legal planning can reduce stress and protect loved ones, avoiding unnecessary court involvement and helping families feel more prepared during health crises or end-of-life transitions.

Pam, Linda, Stephen, and Pedro break down complicated legal topics into practical, easy-to-understand guidance for families caring for aging parents. They explain the differences between wills and trusts, why powers of attorney are critical, how probate works, and what can happen when no legal planning is in place. They explore blended family concerns, protecting a parent’s home, Medicaid considerations, guardianship, and the emotional realities caregivers face when trying to help loved ones stay independent while preparing for the future. This episode offers compassionate, practical advice to help families start important conversations before a crisis happens.

Key Moments:

00:00 — Why Estate Planning Matters for Aging Adults
Pam and Linda introduce the importance of legal planning, estate organization, and protecting aging adults and caregivers from unnecessary stress.

02:02 — Meet Attorneys Stephen Howitz and Pedro Hernandez
Stephen and Pedro share their backgrounds in estate planning, probate, real estate law, and helping families prepare for aging and end-of-life transitions.

04:12 — Why Estate Planning Should Start Before a Crisis
The guests explain why powers of attorney and advance planning are essential before medical emergencies happen.

07:35 — What Happens During Guardianship
A clear explanation of guardianship, court involvement, medical incapacity, and how families can lose decision-making control without proper documents.

11:36 — What Estate Planning Actually Includes
The discussion covers wills, trusts, healthcare directives, financial planning, property, retirement accounts, and protecting assets.

14:26 — Understanding Wills, Trusts, and DNRs
Stephen explains the differences between wills, revocable trusts, irrevocable trusts, and do-not-resuscitate orders.

19:05 — What Happens to Powers of Attorney After Death
The guests explain executors, probate, successor trustees, and how legal authority changes after someone passes away.

23:29 — When Families Should Start Estate Planning Conversations
Why waiting too long creates more legal and emotional challenges for caregivers and adult children.

27:52 — What Happens Without Estate Planning Documents
The attorneys explain probate delays, frozen bank accounts, funeral costs, and family complications when no planning exists.

32:34 — Protecting Assets in Blended Families
Important estate planning considerations for blended families, inheritance concerns, and reducing family conflict.

39:48 — What to Bring to an Estate Planning Appointment
Helpful guidance on gathering financial information, identifying goals, and organizing important documents.

44:12 — Common Problems With a Parent’s Home After Death
Mortgage issues, vacant homes, insurance concerns, and why real estate titles matter in probate and estate planning.

52:10 — Medicaid, Long-Term Care, and Keeping the Family Home
The conversation explores Medicaid implications, care planning, and decisions around selling or keeping a parent’s home.

58:05 — How Adult Children Can Start Difficult Conversations
Practical advice for caregivers trying to encourage aging parents to prepare legal and financial documents.

01:04:25 — Final Advice for Families Preparing for the Future
Stephen and Pedro share their biggest estate planning lessons and encourage families to start planning sooner rather than later.

About Stephen Howitz:

Stephen graduated with his Bachelor of Arts in political science from Dominican University in River Forest, Illinois, before studying law, with an emphasis on probate and family law at Marquette University in Wisconsin.

After graduating from law school, Stephen dove into the world of law, working both in law firms and as a solo practitioner, where he gained experience in a wide range of legal areas. Over time, he developed a special passion and expertise in probate, trusts, estate planning and family law, helping clients navigate these deeply personal matters with care and clarity.

When not practicing law, Stephen enjoys spending time with his two daughters, watching football and baseball, collecting records, and listening to music.

About Pedro Hernandez:

Pedro is a mindful real estate and litigation attorney who specializes in complex civil litigation and appellate cases, producing successful outcomes for clients by using his experience and legal knowledge to achieve those results.

Pedro uses a balanced approach of legal knowledge and practical wisdom to ensure that his clients get the results needed to achieve success.

He has years of experience in a wide range of legal matters and specializes in real estate and property disputes. From working as a law clerk under two different Milwaukee County judges to winning an appellate court decision in a landlord/tenant dispute, Pedro has honed his skills to meet any situation a client faces throughout the litigation process.

Moreover, Pedro’s ability to connect and provide personalized support is an asset for clients who feel stressed by the litigation process.

He understands that litigation is not the first resort for many people in trying to resolve disagreements, but is not afraid to fight for his client’s success. This ability was honed after working many years with Milwaukee County’s indigent community on complex cases.

His desire to help clients has also prompted him to develop a practice in estate planning, including wills and powers of attorney, for both English and Spanish-speaking clients that can help preserve intergenerational wealth here in the United States and abroad.

Resources Mentioned in This Episode:

Zimmer and Rens LLC
Estate Planning Information
For this episode of Healthcare Redefined, as we kick off Getting Your Affairs in Order, we have a free guide ( more like a workbook) to assist you in taking action on many of the topics you will hear about this season. It’s called "Getting Your Affairs in Order: A Peace of Mind Planner".
As always, for more support, join us for our weekly free newsletter "Senior Saturday." Your weekly dose of tips, strategies, support, and ed...

Discharge Part 2: Leaving the Hospital Too Soon

Pam Dunwald & Linda Kritikos — Mon, 25 May 2026 04:00:00 -0500

Welcome to Season 2 of Healthcare Redefined: Advocating for Aging Adults and Their Families. Hosts Pam Dunwald and Linda Kritikos close out their discharge planning series from the first season by discussing one of the most stressful parts of a hospital stay: what happens when someone leaves too soon or feels pressured to leave before they’re ready. Pam and Linda explain what it means to leave the hospital against medical advice (AMA), why discharge planning can feel rushed, and how families can advocate for a safer transition home without becoming confrontational. They also offer a look ahead at the themes for Season 2.

Pam and Linda walk listeners through practical steps to take before discharge, including asking for clear medical explanations, requesting care conferences, understanding appeal rights, and making sure medications, follow-up appointments, and home support services are fully organized before leaving the hospital. They explain why medication errors are one of the leading causes of hospital readmissions and share simple ways caregivers can reduce mistakes during transitions of care. Pam and Linda provide real-world caregiver advocacy tools to help families feel more prepared, informed, and confident during one of healthcare’s most overwhelming transitions.

Key Moments:

00:00 — Why Discharge Planning Matters
Pam and Linda introduce the risks of unsafe hospital discharge and explain why transitions of care are one of the most vulnerable times for aging adults.

01:42 — Season One Wrap-Up and Season Two Preview
The hosts reflect on caregiver challenges from season one and introduce the new season theme focused on getting your affairs in order.

02:32 — Three Common Discharge Situations Families Face
Pam and Linda outline leaving AMA, medication mistakes after discharge, and what happens when home care is not working.

03:15 — “I Want to Leave” vs “They’re Sending Me Home Too Soon”
The discussion compares two common hospital discharge concerns and why both can lead to unsafe outcomes.

04:01 — What Leaving Against Medical Advice Really Means
Pam explains AMA discharge in simple language and discusses why families worry about insurance coverage.

05:31 — Questions to Ask Before Leaving the Hospital
The hosts share practical caregiver advocacy tips, including asking for clear medical explanations, written discharge instructions, and follow-up plans.

08:59 — Medication Errors After Hospital Discharge
Pam and Linda explain why medication changes during transitions of care are one of the biggest causes of hospital readmissions.

11:11 — Medication Reconciliation Explained
Listeners learn how to compare pre-hospital and post-hospital medication lists to avoid dangerous medication mistakes.

13:31 — Why Supplements and Cannabis Belong on Medication Lists
Linda explains why vitamins, supplements, herbals, essential oils, and cannabis use should always be discussed with healthcare providers.

14:41 — It’s Okay to Slow Down the Discharge Process
The hosts encourage families to pause and ask questions when medication instructions or discharge plans feel confusing.

15:39 — What Happens When Going Home Is Not Working
Pam discusses what families can do if a loved one cannot safely manage at home after discharge.

16:12 — Can Someone Still Go to Rehab or Skilled Nursing?
The conversation explains Medicare timelines, rehab eligibility, and why contacting the hospital social worker quickly is important.

18:20 — Assisted Living vs Skilled Nursing Explained
Linda outlines the differences between assisted living, rehab, memory care, and skilled nursing placement.

23:43 — Hospital Discharge Appeals and the Role of the Ombudsman
The hosts explain Medicare appeal rights, discharge reviews, and how ombudsmen help families advocate for safe transitions.

28:58 — Weekend Discharges and Home Health Delays
Pam and Linda explain why weekend hospital discharges can create gaps in care and what families should prepare for before going home.

Resources Mentioned in This Episode:

Weekly Newsletter: "Senior Saturday"
Transitions in Care Guide - Discharging home or changing levels of care can cause risks and potential errors. The Transitions in Care Guide is designed to cover these changes and how to prevent errors with your medications or treatment plan.
Family Caregiver Resources and Checklists
Medicare Appeal Information

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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting:

"Can We Go Home Yet?”: Inside the Discharge Process with Hospital Social Worker Marsha Hall

Pam Dunwald & Linda Kritikos — Mon, 09 Mar 2026 04:00:00 -0500

In this episode of Healthcare Redefined, Pam and Linda sit down with hospital social worker and discharge planner Marsha Hall to unpack what really happens behind the scenes before a patient leaves the hospital. Hospital discharge planning can feel rushed, confusing, and overwhelming, especially when you're caring for an aging parent. From understanding when discharge planning actually begins to navigating insurance coverage, skilled nursing placement, home health services, and family dynamics, Pam and Linda offer practical guidance for caregivers who want to ensure a safe transition home.

Marsha shares insider insight into the role of a hospital social worker, common discharge bottlenecks, Medicare and Medicaid considerations, homebound requirements for home health, and how families can advocate without feeling powerless. If you've ever felt like the hospital was “kicking your mom out,” Pam, Linda, and Marsha discuss everything you need to know to clarify myths, explain your rights, and outline the questions every caregiver should ask before discharge day.

Key Moments:

00:00 — Caregiver Bootcamp Announcement
Pam introduces a new Family Caregiver Bootcamp, a two-hour workshop designed to help new caregivers organize information, ask the right questions, and build a practical 30-day caregiving action plan.

01:49 — Episode Introduction: Discharge Planning
The hosts introduce Episode 12, explaining that the discussion will focus on what needs to be in place before a hospital discharge and how families can avoid unsafe transitions home.

03:18 — Meet the Expert: Hospital Social Worker Marsha Hall
Pam introduces Marsha Hall, a hospital social worker and discharge planner, who explains how her role supports patients and families during hospital stays and discharge planning.

04:46 — What a Discharge Planner Actually Does
Marsha explains that discharge planning starts on day one of admission and involves coordinating with physicians, therapists, and nurses while evaluating the patient’s overall situation and support system at home.

07:11 — The One Thing Families Should Never Hide
Marsha stresses the importance of honesty about home conditions and caregiving limitations, noting that sugarcoating the situation can lead to unsafe discharges and hospital readmissions.

08:30 — Insurance and Discharge Bottlenecks
The conversation explores how insurance networks, facility contracts, and prior authorizations can delay discharge plans or limit where patients can receive care.

14:00 — “The Hospital Is Kicking My Mom Out” Myth
Marsha addresses the common complaint that hospitals rush patients out, explaining that safe discharge planning and insurance constraints often drive the timeline.

23:07 — Deciding Between Home Care, Rehab, or Skilled Nursing
The team discusses how therapists, physicians, and patient preferences determine whether someone receives home health services, inpatient rehab, or skilled nursing care.

26:11 — The Difference Between Home Health and Non-Medical Care
Marsha explains the distinction between skilled home health services covered by insurance and non-medical home support services like housekeeping or bathing assistance.

32:39 — Community Resources Families Should Know About
Marsha outlines key resources social workers help coordinate, including the Aging and Disability Resource Center, transportation, caregiver support, Meals on Wheels, and medical equipment loans.

40:17 — Common Discharge Mistakes Families Make
The hosts discuss common problems after discharge, such as missed follow-ups, declined services, and medication confusion, and how families can prevent them.

51:58 — Care Conferences: Getting Everyone on the Same Page
Marsha explains how care conferences bring the care team and family together to resolve disagreements and create a safe plan before discharge.

Pam and Linda look forward to returning with more informative episodes of Healthcare Redefined: Advocating for Aging Adults and Their Families in Season 2. Make sure you subscribe so you don't miss their return.

Resources Mentioned in This Episode:

New Family Caregiver Boot Camp
YouTube Channel
Website: YourNurseAdvocateConsulting.com
Family Caregiver Meeting Agenda
Weekly Newsletter: "Senior Saturday" - Where we share tips and strategies for assisting in the management of caring for an aging loved one. Videos, blog posts, resources, checklists, guides, workshops, "News You Can Use" and much more!

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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting:

How to Run a Doctor Appointment Like an Advocate (In-Person, Telehealth, or By Phone)

Pam Dunwald & Linda Kritikos — Mon, 23 Feb 2026 04:00:00 -0600

In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos share practical tips on how to run a doctor appointment like an advocate. Whether the visit is in person, through telehealth, or by phone, they walk you through exactly what to do before, during, and after the appointment. If you or a loved one has ever left a doctor's appointment and realized you were not totally sure what the plan was, this episode is for you.

You will learn how to support your aging parent without speaking over them, how to ask clear questions in plain language, and how to leave every visit with a clear plan and next steps. Pam and Linda share real-life examples and offer simple scripts you can use to request information or aid a loved one in giving an accurate history. The advice and take-home tools will help you feel more confident navigating doctor visits for aging adults.

Key Moments:

00:00 Why Appointments Feel Different Today
Doctor visits are shorter and more rushed, which can leave families confused about the care plan.

05:22 The Advocate Mindset
The three goals for every appointment: share accurate information, get a clear plan, and confirm understanding.

08:35 The Ten Minute Prep
How to set two to three priorities and prepare effectively before the visit.

09:44 What to Bring to Every Appointment
Medication lists, supplements, allergy details, symptom logs, and clear examples.

13:39 During the Appointment
Let your loved one lead, use respectful bridge phrases, and ask for plain language explanations.

17:47 Telehealth Tips
How to prepare for virtual visits and make them just as effective as in-person appointments.

21:30 When the Full Story Is Not Shared
Why aging adults minimize symptoms and how to share concerns respectfully.

26:25 Advocacy Versus Control
Support your loved one without speaking over them or taking away their independence.

30:49 After Visit Follow Through
Update medications, confirm referrals, and use the patient portal to stay on track.

35:02 Recap and Free Resources
Download the prep guide and after-visit checklist to use at your next appointment.

Resources Mentioned in This Episode:

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How to Get More Help From Your Clinic: A New Caregiver’s Guide with guest Viki Droegkamp RN

Pam Dunwald & Linda Kritikos — Mon, 09 Feb 2026 04:00:00 -0600

In this episode of Healthcare Redefined: Advocating for Aging Adults and Their Families, Pam Dunwald and Linda Kritikos interview RN Viki Droegkamp to help new family caregivers get more support from their primary care clinic. Viki explains that your clinic should act as the “hub” for coordinating care, and not just be a place for annual checkups, noting that caregivers shouldn’t have to manage everything alone. She outlines who to contact first, when to call directly versus messaging, and how clinics can help with care coordination, triage advice, transitional care management (TCM) after a hospital stay, and referrals for specialists, imaging, therapy, home health, oxygen, and other services.

Pam and Linda also discuss with Viki the practical ways caregivers can reduce stress using MyChart (including proxy access), such as requesting medication refills, tracking lab results, reviewing provider notes, and staying on top of appointments and referral status. Viki shares key caregiver tips: keep MyChart messages short and clear with a direct question, avoid sending duplicate refill requests, and don’t rely on “Dr. Google.” She explains the common clinic supports that many families overlook, including help with prior authorizations, insurance coverage issues, preventive care reminders, forms, and driving safety concerns. The three outline clear next steps for caregivers: call your primary care clinic, ask what caregiver support services are available, and set up MyChart/proxy access to stay organized and informed.

Key Moments:

00:00 Primary Care Clinics: Your Caregiving Command Center

02:00 Who to Call First at Your Clinic

04:00 Call vs MyChart: How to Get Faster Answers

05:00 Medication Refills and Controlled Drugs Explained

06:30 Prior Authorizations and High-Cost Medications

08:00 Clinic vs Urgent Care vs ER: What to Do When

09:00 Post-Hospital Follow-Ups and Transitional Care

10:00 Referrals, Home Health, and Insurance Navigation

17:30 Managing Chronic Conditions Through Primary Care

22:00 Vaccines, Preventive Care, and Medicare Visits

25:00 Forms, FMLA, and Driving Safety Decisions

29:30 MyChart Tips: Proxy Access and Messaging Mistakes

Resources Mentioned in This Episode:

Prep Guide for Doctor's Visits

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New Caregiver: First 30 Days

Pam Dunwald & Linda Kritikos — Mon, 26 Jan 2026 04:00:00 -0600

In this episode of Healthcare Redefined: Advocating for Aging Adults and Their Families, hosts Pam Dunwald and Linda Kritikos introduce a practical “new caregiver roadmap” designed to guide adult children, spouses, and long-distance family members through the first 30 days of stepping into caregiving. Perhaps a loved one has had a fall, a new diagnosis, or a recent hospital stay. Whatever the situation, Pam and Linda’s goal is simple: help new caregivers feel less overwhelmed by offering a calm, step-by-step plan that prioritizes stabilizing immediate risks, building basic organization systems, and creating sustainable support without trying to solve everything at once.

Pam and Linda break the roadmap into three phases. Days 1–3 focus on stabilizing, starting with immediate safety risks and identifying which issue is most likely to trigger an ER visit if ignored. Days 4–14 shift into organizing, including building a care team contact list, setting one consistent communication method, and establishing one place to track everything from appointments to medications. Days 15–30 are about supporting and sustaining, clarifying what “better” looks like for the loved one, confirming legal essentials, and identifying gaps like transportation, meals, bathing safety, supervision needs, and respite options. Pam and Linda discuss common early mistakes that can snowball into crises, and also stress that caregiving works best when roles match people’s strengths. The episode offers valuable insight with practical tools such as a one-page “who to call” sheet, medication list, and a downloadable caregiver starter kit to give anyone new to caregiving the confidence needed to take the first steps.

Resources Mentioned in This Episode:

“The First 10 Things to Do When You Become a New Caregiver” blog post
New Caregiver Starter Kit
Your Nurse Advocate Now Monthly Program
The First 10 Cheat Sheet (download link)
Medication List (download link)

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Cannabis & Care: The Truth About CBD, THC & Aging Well with Susan Marks, N.P. “The Cannabis Nurse”.

Pam Dunwald & Linda Kritikos — Mon, 12 Jan 2026 04:00:00 -0600

In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos welcome Susan Marks, the Cannabis Nurse, to the show to unpack the myths, misinformation, and mystery surrounding medical cannabis use. Susan is a board-certified family medical practitioner with clinical experience in adult surgical practice, pediatric oncology, hematology, home care, case management, disease management, and risk management. She also uses cannabis medically to manage the symptoms of her progressive neurological movement disorder, Essential Tremor. Susan explains cannabinoids, how they interact with the body and brain, the differences between THC and CBD, and the pain and symptom relief she’s seen patients achieve through medical cannabis use.

Susan first debunks the idea that cannabis is a scary thing, a gateway drug to heroin use, something to steer clear of. She says that couldn’t be farther from the truth and, in fact, cannabis is now being used to help get people off opioids and reduce their risk of fatal overdose as well as manage their pain. Cannabinoids, the compounds in the cannabis plant, operate by interacting with the endocannabinoid system, the body’s largest neurotransmitter system. Only one compound in the cannabis plant, THC, creates psychoactivity, the stoned feeling, whereas CBD acts largely as a muscle relaxant and anxiety reducer. Pam and Linda learn all about how THC and CBD work in different combinations to relieve a host of pain and disease issues, finding out from Susan how effective proper medical cannabis use can be in reducing the number of pharmaceutical medications aging clients need to take. This episode will help open minds to the enormous medical and life-improving care that cannabis can provide if we step back from fear and learn how it can benefit us.

About Susan Marks, N.P. “The Cannabis Nurse”:

Susan Marks, MSN, FNP-C, PHN, specializes in cannabis medicine. She got into medical cannabis almost 8 years ago when she went searching for an alternative to Primidone (an anti-convulsant), which she was taking for a progressive neurological movement disorder called Essential Tremor. The effects of Primidone were intolerable; it was as if her brain was no longer her own. Her tremors were getting so bad that she could barely drink out of a glass without spilling water everywhere, so she couldn't just stop the medication; she needed to find an alternative.

During her months of medical research, cannabis kept coming up as a possible treatment for seizures, Parkinson's Disease (dyskinesia), and movement disorders associated with neurodegenerative diseases. As she weaned off of Primidone, she began adding her dose of cannabis, which included CBD, THCA, and a small amount of THC at night. Not only was she able to discontinue the Primidone, but her tremors were significantly better. Susan’s improvement and stillness were noticed by friends and family, and they began asking her to help them use cannabis for their medical issues. That was the beginning of her cannabis consulting business, which she calls Nurse Susan.

Susan still works with patients, but now she is teaching other nurses how to be a cannabis consultant, either as a part-time income or a full-time business.

Resources Mentioned in This Episode:

Dr. Sanjay Gupta: Weed - CNN Special Documentary: https://youtu.be/-SZzgfyXhJI?si=Xxy3N_Dx7zi3sL3g
Dr. Sanjay Gupta: Weed 6 - Cannabis and Autism: https://youtu.be/E6xpAzqzhnI?si=5xDNlg9GykGdFpyZ

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Contact Susan Marks, MSN, FNP-C, PHN:

Website: DearNurseSusan.com
LinkedIn: https://www.linkedin.com/in/susan-edith-marks-msn-fnp-c-phn-a811558/
YouTube: https://www.youtube.com/channel/UCEC2ccZQFhUlyu9-OTc9TvQ

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New Year, New Possibilities: Empowering Aging Adults & Families for a Safe, Connected 2026

Pam Dunwald & Linda Kritikos — Mon, 29 Dec 2025 04:00:00 -0600

In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos guide aging adults and their families through four key areas that shape a safe, purposeful, and well-supported start to 2026: winter safety, social connection and purpose, advanced life planning, and preparing for possible relocation. They discuss how aging adults often shift their New Year priorities from material goals to emotional ones, such as wanting more time with loved ones, and address the unique challenges aging adults face that require realistic and supportive goals set alongside families.

Linda highlights how winter creates serious risks for older adults, including slips, power outages, and difficulty managing medications, groceries, and transportation. Social isolation is a major health risk, and Pam shares striking statistics showing that one-third to half of older adults experience loneliness. They explain the critical need to review important documents at the start of each year, such as healthcare power of attorney, financial power of attorney, wills, and estate plans. And they outline signs that it may be time for a relocation. Aging is a journey best approached with planning, compassion, and teamwork, and Pam and Linda are here to guide every family through it with grace.

Resources Mentioned in This Episode:

“11 Signs Your Aging Parent May Need Help in the Home” Checklist: https://wfn2dovb.pages.infusionsoft.net/?cookieUUID=55c1681e-d914-4910-beb2-ca72305fdf74&affiliate=0
Checklist on Advance Life Planning: https://yournurseadvocate.yournurseadvocateconsulting.com/advance-life-planning-checklist.html
Senior Relocation Ready Checklist: https://yournurseadvocate.yournurseadvocateconsulting.com/senior-relocation-guide.html
“Winter Safety Tips for Older Adults” from HealthInAging.org: https://healthyagingcore.ca/files/preview/29493
Age Friendly Community Guide and Checklist: https://yournurseadvocate.yournurseadvocateconsulting.com/age-friendly-community.html
Fall Prevention Checklist and Guide: https://yournurseadvocate.yournurseadvocateconsulting.com/fall-prevention.html
FAQ Family Caregiving Guide: https://yournurseadvocate.yournurseadvocateconsulting.com/caregiver-faqs.html
Long Distance Guide and Checklist: https://yournurseadvocate.yournurseadvocateconsulting.com/long-distance-caregiving-tool-kit.html
Neighborhood Age Friendly Checklist: https://yournurseadvocate.yournurseadvocateconsulting.com/age-friendly-communities.html
Free Senior Saturday Newsletter: https://juwyexd7.pages.infusionsoft.net

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What a Death Doula Can Teach Us About Living and Dying Well

Pam Dunwald & Linda Kritikos — Mon, 15 Dec 2025 04:00:00 -0600

Hosts Pam Dunwald and Linda Kritikos welcome death doula Crystal Flores, Founder of The Grateful Death, to the show to explain what a death doula is and the dignity and compassion they can bring to end-of-life care. There are misconceptions and plenty of questions surrounding end-of-life experiences, which Crystal very openly and candidly answers for Pam and Linda. This conversation sheds light on what VSED and MAID are, what a death doula does, and how Crystal works with the client and hospice to provide a meaningful experience for the client and their loved ones.

VSED, Voluntary Stopping Eating and Drinking, and MAID, Medical Assistance In Dying, are processes that Crystal breaks down in detail, explaining who qualifies and when, why a client might choose either experience, and how she and her team ensure compassion and alleviate fears surrounding death. Pam and Linda dive into what it looks like for a death doula and hospice to work side by side for a client and learn how Crystal helps build bridges between what clients want for their end-of-life experiences and informing families about those choices. Empowerment for the client and education for all involved are utmost in the death doula experience. Through her company, The Grateful Death, and also The Grateful Mess, Crystal provides dignity and honor to those facing end-of-life decisions.

About Crystal Cannon Flores:

Crystal Cannon Flores is a Death Doula in Seattle, serving clients throughout Western Washington. She is the Founder of The Grateful Death®, an organization that offers Care, Comfort, and Coaching for a meaningful end-of-life experience.

In 2015, Crystal found her calling when she met death unexpectedly and intimately when her parents passed within weeks of each other. She wasn't exploring end-of-life careers, but the work found her, and she's never looked back.

Today, she dedicates her life to empowering and educating families to bring the human experience back to bedside work with clients and by coaching aspiring death doulas who want to serve their communities. Her mission is to disarm the fear surrounding death and honor the process through educational workshops, mentorship, volunteering, retreats, creative expression classes, and doula care.

Crystal studied at The Institute of Integrative Nutrition, where she learned from Wellness Extraordinaires like Gabby Bernstein, David Wolfe, Deepak Chopra, and more. She trained with INELDA and is certified by Doulagivers.

Crystal specializes in V.S.E.D. (voluntary suspend eating and drinking), a legal and compassionate alternative strategy for clients who do not qualify for life-ending medical treatment. She offers in-person support in the Greater Seattle Area and virtual support across the United States.

Resources Mentioned in This Episode:

Crystal Cannon Flores | Founder of The Grateful Death: https://www.thegratefuldeath.org/

Email: Hello@TheGratefulDeath.Org
Instagram: https://www.instagram.com/thegratefuldeathseattle/
Facebook: https://www.facebook.com/thegratefuldeathseattle/
LinkedIn: https://www.linkedin.com/in/crystal-cannon-flores-05a42520/

Search for an End-of-Life Doula: International End-of-Life Doula Association

https://inelda.org/

Doulagivers Institute Directory

https://doulagivers.com/find-a-end-of-life-doula/

Ever Loved Directory

https://everloved.com/death-doulas/

General resource on VSED

https://vsedresources.com/education-outreach/vsed-faq

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Cracking the Hospice Code: Debunking the Top 10 Misconceptions of Hospice

Pam Dunwald & Linda Kritikos — Mon, 01 Dec 2025 04:00:00 -0600

Hosts Pam Dunwald and Linda Kritikos set the record straight on what hospice is and is not about in this episode. They address the top ten misconceptions people have about hospice care, misconceptions that hold people back from choosing hospice for themselves or loved ones. Pam and Linda both have practical experience in hospice and share stories from their book, “Cracking the Hospice Code: Your Nurse Advocates Debunk the Top Ten Misconceptions of Hospice”, that will change minds about the reality of hospice.

The top ten misconceptions addressed include the belief that hospice is only for people with one foot already in the grave, that hospice will involve a lot of out-of-pocket expense, that morphine kills, and even the misconception that once someone enters hospice, they can’t leave. Pam and Linda debunk each of the ten myths with facts and truths about what hospice care really involves. They tell stories of clients who greatly benefited from hospice. And they provide assurance that the needs and wants of the client in care are of the utmost priority.

Resources Mentioned in This Episode:

“Cracking the Hospice Code: Your Nurse Advocates Debunk the Top Ten Misconceptions of Hospice” by Linda Kritikos, R.N. and Pam Dunwald, R.N.
Free Checklist and Guide "Should I Consider Hospice?"

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Avoiding Hospital Readmissions

Pam Dunwald & Linda Kritikos — Mon, 17 Nov 2025 04:00:00 -0600

Hosts Pam Dunwald and Linda Kritikos discuss the issue of hospital readmissions, why they occur, and how they can often be prevented. Hospital readmission is defined as a return to the hospital within thirty days of the patient’s discharge. Often, readmissions occur due to miscommunication, misunderstanding, or medication changes. Advocates, like the type provided by Your Nurse Advocate Consulting, can reduce hospital readmissions by 30%. Join Pam and Linda to find out how.

Hospital readmissions are not just frustrating and discouraging; they can be risky and costly as well. Pam and Linda break down common reasons older adults tend to end up back in the hospital: 1. Confusing or incomplete discharge instructions, 2. Medication errors or missed prescriptions, 3. Lack of follow-up appointments, and 4. Unaddressed symptoms or complications at home. These reasons can be prevented with a nurse advocate on hand. An advocate clarifies all instructions and medications, tracks doctors’ discharge summaries, makes follow-up appointments, and ensures the transition from the hospital to the next step is smooth and organized.

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Resources Mentioned in This Episode:

“Senior Relocation Guide and Checklist”: free transition resource
Schedule A Free 30-Minute Call

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How to Prepare for This Year’s Medicare Annual Enrollment Period With Wendi Schoonover

Pam Dunwald & Linda Kritikos — Mon, 03 Nov 2025 04:30:00 -0600

Host Pam Dunwald explores what listeners need to prepare for the Medicare annual enrollment period in this episode. Pam is joined by guest Wendi Schoonover, the owner and founder of Integrity Insurance Group. Wendi has 16 years of experience in the industry, and started her own agency in 2018 to take a more educational and advocacy-based approach with clients. Pam asks Wendi key questions about Medicare: everything we need to know about insurance options, cost, and how to get ready for annual enrollment.

Wendi explains the differences between the Medicare annual enrollment period, which starts in October, and the subsequent open enrollment period, and clarifies what requirements, if any, are needed for initially starting out with Medicare. Pam asks Wendi a host of vital questions, including the differences between a Medicare Advantage plan and a Medigap plan, what is covered by each part of a plan, the differences in cost, and how to prepare for meeting an advisor. Wendi contains a wealth of knowledge about all things Medicare and health insurance, which she gladly shares to demystify some of the confusion and misinformation about Medicare Advantage, premiums, and supplements.

About Wendi Schoonover:

Wendi founded Integrity Insurance Group in 2018. She is a veteran of the insurance industry with over 16 years of experience. She envisioned an agency that was client-focused, not sales-driven—a place where people could get honest advice and exceptional service without the pressure.

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Contact Pam Dunwald & Linda Kritikos| Your Nurse Advocate Consulting:

Contact Wendi Schoonover | Integrity Insurance Group:

Website: IIGTulsa.com
TikTok: @WenInTulsa
Phone: 918-600-2133

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Working With a Patient Advocate

Pam Dunwald & Linda Kritikos — Mon, 03 Nov 2025 04:15:00 -0600

In this episode, hosts Pam Dunwald and Linda Kritikos define exactly how nurse patient advocates are able to help patients and their families navigate healthcare. Through their independent company, Your Nurse Advocate Consulting, they are able to provide assistance that is truly independent and not tied to or bound by a particular hospital, clinic, or insurance company’s rules. The care they offer untangles complex medications, assists with daunting decisions, ensures doctors and hospitals thoroughly address patient needs, and keeps families in the loop on everything to do with healthcare.

Pam and Linda each share a personal story of how their individual advocacy for a past client assisted in their long-term recovery and care. Families who live out of state or overseas have entrusted the care of their loved one to Pam or Linda, and through regular calls and conversations, have been kept up-to-date on every doctor consultation, medication change, hospitalization, and have had necessary assistance in arranging hospice, at-home care or a move to a senior living community. They emphasize how official reports - from the Patient Advocate Foundation Annual Impact Report to the President’s Cancer Panel from 2024 - have stated that nurse advocates improve quality of care, reduce readmission rates, improve medication safety, and increase both health outcomes for patients and reduce stress for family caregivers.

References Cited in This Episode:

Resources Mentioned in This Episode:

“11 Signs Your Aging Parents May Need Help in the Home” free resource checklist
Schedule A Free 30-Minute Call

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When Systems Fail: Managing Gaps in Healthcare

Pam Dunwald & Linda Kritikos — Mon, 03 Nov 2025 04:00:00 -0600

Hosts Pam Dunwald and Linda Kritikos welcome listeners to the first episode of Healthcare Redefined: Advocating for Aging Adults and Their Families. Pam and Linda unpack the reason they created Your Nurse Advocate Consulting and, by extension, this podcast: to help fill the gaps healthcare can leave in people’s lives. How the people-centred focus sometimes slips through the cracks and leaves patients, especially aging adults, with confusion, missing medication, unclear instructions, or just a lack of support. Pam and Linda are here to change that.

Their stated goal is simple: to be your trusted guide through the confusing, often overwhelming world of healthcare, especially when the system doesn’t work the way it should. And because healthcare is complicated, it’s not always intentional when hospitals or clinics miss things. Sometimes it’s system overwhelm or a lack of time. But either way, communication breakdowns, missing test results, playing phone tag with insurance, and many more of these little gaps in care negatively impact the people being cared for. Pam and Linda are here to fill the gaps the system leaves behind. Through Your Nurse Advocate Consulting and Healthcare Redefined, they’re offering insight, advice, guidance, and support in navigating the complex and sometimes lacking world of healthcare.

Resources Mentioned in This Episode:

Free Prep for the Doctor Appointment form

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Healthcare Redefined Trailer

Pam Dunwald & Linda Kritikos — Mon, 18 Aug 2025 03:00:00 -0500

Welcome to Healthcare Redefined: Advocating for Aging Adults and Their Families, presented by Your Nurse Advocate Consulting. Hosts Pam and Linda are here to empower families to confidently navigate the complexities of healthcare and aging. They will impart expert advice, share real stories, and provide practical tools for families whose loved ones are in their golden years. Each episode, Pam and Linda will explore topics like demystifying Medicare, creating collaborative care plans, or how to handle a healthcare crisis. What questions do you have about aging family members? Subscribe to Healthcare Redefined on your favorite podcast platform and finally get the clarity and understanding you need.

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