Healthcare Redefined: Advocating for Aging Adults and Their Families Transistor (https://transistor.fm) https://feeds.transistor.fm/healthcare-redefined-advocating-for-aging-adults-and-their-families Welcome to Healthcare Redefined: Advocating for Aging Adults and Their Families, where we empower families to navigate the complexities of aging and healthcare. Presented by Your Nurse Advocate Consulting, we share real stories, expert advice, and practical tools to help you and your loved ones confidently navigate aging with dignity. We explore topics like creating collaborative care plans, demystifying Medicare, handling healthcare crises, and preparing for the future. Join us as we transform uncertainty into understanding. ©2026 Your Nurse Advocate Consulting LLC e46cfed7-7762-58c3-af60-dd76fca94779 no Pam Dunwald Linda Kritikos Healthcare Redefined Trailer en Thu, 30 Apr 2026 14:06:11 -0500 Thu, 30 Apr 2026 14:07:04 -0500 https://yournurseadvocateconsulting.com https://img.transistorcdn.com/sz4mP0LmZXGxPsIK1QwDLOjMCF-Im7MiaMfJCCr6pRQ/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS82YmY0/ODI1MDhmYjE0NDQ3/MDgxMjhiZmJhNzll/ZTcxNS5qcGc.jpg Healthcare Redefined: Advocating for Aging Adults and Their Families https://yournurseadvocateconsulting.com episodic Pam Dunwald & Linda Kritikos Welcome to Healthcare Redefined: Advocating for Aging Adults and Their Families, where we empower families to navigate the complexities of aging and healthcare. Presented by Your Nurse Advocate Consulting, we share real stories, expert advice, and practical tools to help you and your loved ones confidently navigate aging with dignity. We explore topics like creating collaborative care plans, demystifying Medicare, handling healthcare crises, and preparing for the future. Join us as we transform uncertainty into understanding. Welcome to Healthcare Redefined: Advocating for Aging Adults and Their Families, where we empower families to navigate the complexities of aging and healthcare. aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents Your Nurse Advocate Consulting info@yournurseadvocateconsulting.com No No "Can We Go Home Yet?”: Inside the Discharge Process with Hospital Social Worker Marsha Hall 12 12 "Can We Go Home Yet?”: Inside the Discharge Process with Hospital Social Worker Marsha Hall full 4a54a946-2ff5-4cc7-bb90-62f28a769b71 https://share.transistor.fm/s/553e3b31 In this episode of Healthcare Redefined, Pam and Linda sit down with hospital social worker and discharge planner Marsha Hall to unpack what really happens behind the scenes before a patient leaves the hospital. Hospital discharge planning can feel rushed, confusing, and overwhelming, especially when you're caring for an aging parent. From understanding when discharge planning actually begins to navigating insurance coverage, skilled nursing placement, home health services, and family dynamics, Pam and Linda offer practical guidance for caregivers who want to ensure a safe transition home.

Marsha shares insider insight into the role of a hospital social worker, common discharge bottlenecks, Medicare and Medicaid considerations, homebound requirements for home health, and how families can advocate without feeling powerless. If you've ever felt like the hospital was “kicking your mom out,” Pam, Linda, and Marsha discuss everything you need to know to clarify myths, explain your rights, and outline the questions every caregiver should ask before discharge day.


Key Moments:

00:00 — Caregiver Bootcamp Announcement
 Pam introduces a new Family Caregiver Bootcamp, a two-hour workshop designed to help new caregivers organize information, ask the right questions, and build a practical 30-day caregiving action plan.


01:49 — Episode Introduction: Discharge Planning
 The hosts introduce Episode 12, explaining that the discussion will focus on what needs to be in place before a hospital discharge and how families can avoid unsafe transitions home.


03:18 — Meet the Expert: Hospital Social Worker Marsha Hall
 Pam introduces Marsha Hall, a hospital social worker and discharge planner, who explains how her role supports patients and families during hospital stays and discharge planning.


04:46 — What a Discharge Planner Actually Does
 Marsha explains that discharge planning starts on day one of admission and involves coordinating with physicians, therapists, and nurses while evaluating the patient’s overall situation and support system at home.


07:11 — The One Thing Families Should Never Hide
 Marsha stresses the importance of honesty about home conditions and caregiving limitations, noting that sugarcoating the situation can lead to unsafe discharges and hospital readmissions.

08:30 — Insurance and Discharge Bottlenecks
 The conversation explores how insurance networks, facility contracts, and prior authorizations can delay discharge plans or limit where patients can receive care.


14:00 — “The Hospital Is Kicking My Mom Out” Myth
 Marsha addresses the common complaint that hospitals rush patients out, explaining that safe discharge planning and insurance constraints often drive the timeline.


23:07 — Deciding Between Home Care, Rehab, or Skilled Nursing
 The team discusses how therapists, physicians, and patient preferences determine whether someone receives home health services, inpatient rehab, or skilled nursing care.


26:11 — The Difference Between Home Health and Non-Medical Care
 Marsha explains the distinction between skilled home health services covered by insurance and non-medical home support services like housekeeping or bathing assistance.


32:39 — Community Resources Families Should Know About
 Marsha outlines key resources social workers help coordinate, including the Aging and Disability Resource Center, transportation, caregiver support, Meals on Wheels, and medical equipment loans.


40:17 — Common Discharge Mistakes Families Make
 The hosts discuss common problems after discharge, such as missed follow-ups, declined services, and medication confusion, and how families can prevent them.


51:58 — Care Conferences: Getting Everyone on the Same Page
 Marsha explains how care conferences bring the care team and family together to resolve disagreements and create a safe plan before discharge.

__

Pam and Linda look forward to returning with more informative episodes of Healthcare Redefined: Advocating for Aging Adults and Their Families in Season 2. Make sure you subscribe so you don't miss their return.

__

Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> In this episode of Healthcare Redefined, Pam and Linda sit down with hospital social worker and discharge planner Marsha Hall to unpack what really happens behind the scenes before a patient leaves the hospital. Hospital discharge planning can feel rushed, confusing, and overwhelming, especially when you're caring for an aging parent. From understanding when discharge planning actually begins to navigating insurance coverage, skilled nursing placement, home health services, and family dynamics, Pam and Linda offer practical guidance for caregivers who want to ensure a safe transition home.

Marsha shares insider insight into the role of a hospital social worker, common discharge bottlenecks, Medicare and Medicaid considerations, homebound requirements for home health, and how families can advocate without feeling powerless. If you've ever felt like the hospital was “kicking your mom out,” Pam, Linda, and Marsha discuss everything you need to know to clarify myths, explain your rights, and outline the questions every caregiver should ask before discharge day.


Key Moments:

00:00 — Caregiver Bootcamp Announcement
 Pam introduces a new Family Caregiver Bootcamp, a two-hour workshop designed to help new caregivers organize information, ask the right questions, and build a practical 30-day caregiving action plan.


01:49 — Episode Introduction: Discharge Planning
 The hosts introduce Episode 12, explaining that the discussion will focus on what needs to be in place before a hospital discharge and how families can avoid unsafe transitions home.


03:18 — Meet the Expert: Hospital Social Worker Marsha Hall
 Pam introduces Marsha Hall, a hospital social worker and discharge planner, who explains how her role supports patients and families during hospital stays and discharge planning.


04:46 — What a Discharge Planner Actually Does
 Marsha explains that discharge planning starts on day one of admission and involves coordinating with physicians, therapists, and nurses while evaluating the patient’s overall situation and support system at home.


07:11 — The One Thing Families Should Never Hide
 Marsha stresses the importance of honesty about home conditions and caregiving limitations, noting that sugarcoating the situation can lead to unsafe discharges and hospital readmissions.

08:30 — Insurance and Discharge Bottlenecks
 The conversation explores how insurance networks, facility contracts, and prior authorizations can delay discharge plans or limit where patients can receive care.


14:00 — “The Hospital Is Kicking My Mom Out” Myth
 Marsha addresses the common complaint that hospitals rush patients out, explaining that safe discharge planning and insurance constraints often drive the timeline.


23:07 — Deciding Between Home Care, Rehab, or Skilled Nursing
 The team discusses how therapists, physicians, and patient preferences determine whether someone receives home health services, inpatient rehab, or skilled nursing care.


26:11 — The Difference Between Home Health and Non-Medical Care
 Marsha explains the distinction between skilled home health services covered by insurance and non-medical home support services like housekeeping or bathing assistance.


32:39 — Community Resources Families Should Know About
 Marsha outlines key resources social workers help coordinate, including the Aging and Disability Resource Center, transportation, caregiver support, Meals on Wheels, and medical equipment loans.


40:17 — Common Discharge Mistakes Families Make
 The hosts discuss common problems after discharge, such as missed follow-ups, declined services, and medication confusion, and how families can prevent them.


51:58 — Care Conferences: Getting Everyone on the Same Page
 Marsha explains how care conferences bring the care team and family together to resolve disagreements and create a safe plan before discharge.

__

Pam and Linda look forward to returning with more informative episodes of Healthcare Redefined: Advocating for Aging Adults and Their Families in Season 2. Make sure you subscribe so you don't miss their return.

__

Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> Mon, 09 Mar 2026 04:00:00 -0500 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 3804 In this episode of Healthcare Redefined, Pam and Linda sit down with hospital social worker and discharge planner Marsha Hall to unpack what really happens behind the scenes before a patient leaves the hospital. Hospital discharge planning can feel rushed, confusing, and overwhelming, especially when you're caring for an aging parent. From understanding when discharge planning actually begins to navigating insurance coverage, skilled nursing placement, home health services, and family dynamics, Pam and Linda offer practical guidance for caregivers who want to ensure a safe transition home.

Marsha shares insider insight into the role of a hospital social worker, common discharge bottlenecks, Medicare and Medicaid considerations, homebound requirements for home health, and how families can advocate without feeling powerless. If you've ever felt like the hospital was “kicking your mom out,” Pam, Linda, and Marsha discuss everything you need to know to clarify myths, explain your rights, and outline the questions every caregiver should ask before discharge day.


Key Moments:

00:00 — Caregiver Bootcamp Announcement
 Pam introduces a new Family Caregiver Bootcamp, a two-hour workshop designed to help new caregivers organize information, ask the right questions, and build a practical 30-day caregiving action plan.


01:49 — Episode Introduction: Discharge Planning
 The hosts introduce Episode 12, explaining that the discussion will focus on what needs to be in place before a hospital discharge and how families can avoid unsafe transitions home.


03:18 — Meet the Expert: Hospital Social Worker Marsha Hall
 Pam introduces Marsha Hall, a hospital social worker and discharge planner, who explains how her role supports patients and families during hospital stays and discharge planning.


04:46 — What a Discharge Planner Actually Does
 Marsha explains that discharge planning starts on day one of admission and involves coordinating with physicians, therapists, and nurses while evaluating the patient’s overall situation and support system at home.


07:11 — The One Thing Families Should Never Hide
 Marsha stresses the importance of honesty about home conditions and caregiving limitations, noting that sugarcoating the situation can lead to unsafe discharges and hospital readmissions.

08:30 — Insurance and Discharge Bottlenecks
 The conversation explores how insurance networks, facility contracts, and prior authorizations can delay discharge plans or limit where patients can receive care.


14:00 — “The Hospital Is Kicking My Mom Out” Myth
 Marsha addresses the common complaint that hospitals rush patients out, explaining that safe discharge planning and insurance constraints often drive the timeline.


23:07 — Deciding Between Home Care, Rehab, or Skilled Nursing
 The team discusses how therapists, physicians, and patient preferences determine whether someone receives home health services, inpatient rehab, or skilled nursing care.


26:11 — The Difference Between Home Health and Non-Medical Care
 Marsha explains the distinction between skilled home health services covered by insurance and non-medical home support services like housekeeping or bathing assistance.


32:39 — Community Resources Families Should Know About
 Marsha outlines key resources social workers help coordinate, including the Aging and Disability Resource Center, transportation, caregiver support, Meals on Wheels, and medical equipment loans.


40:17 — Common Discharge Mistakes Families Make
 The hosts discuss common problems after discharge, such as missed follow-ups, declined services, and medication confusion, and how families can prevent them.


51:58 — Care Conferences: Getting Everyone on the Same Page
 Marsha explains how care conferences bring the care team and family together to resolve disagreements and create a safe plan before discharge.

__

Pam and Linda look forward to returning with more informative episodes of Healthcare Redefined: Advocating for Aging Adults and Their Families in Season 2. Make sure you subscribe so you don't miss their return.

__

Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Pam Dunwald Linda Kritikos How to Run a Doctor Appointment Like an Advocate (In-Person, Telehealth, or By Phone) 11 11 How to Run a Doctor Appointment Like an Advocate (In-Person, Telehealth, or By Phone) full 020bafb8-efe8-4a7d-ae09-842b96a8398a https://share.transistor.fm/s/f83800d7
In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos share practical tips on how to run a doctor appointment like an advocate. Whether the visit is in person, through telehealth, or by phone, they walk you through exactly what to do before, during, and after the appointment. If you or a loved one has ever left a doctor's appointment and realized you were not totally sure what the plan was, this episode is for you.


You will learn how to support your aging parent without speaking over them, how to ask clear questions in plain language, and how to leave every visit with a clear plan and next steps. Pam and Linda share real-life examples and offer simple scripts you can use to request information or aid a loved one in giving an accurate history. The advice and take-home tools will help you feel more confident navigating doctor visits for aging adults.

Key Moments:

00:00 Why Appointments Feel Different Today
Doctor visits are shorter and more rushed, which can leave families confused about the care plan.

05:22 The Advocate Mindset
The three goals for every appointment: share accurate information, get a clear plan, and confirm understanding.

08:35 The Ten Minute Prep
How to set two to three priorities and prepare effectively before the visit.

09:44 What to Bring to Every Appointment
Medication lists, supplements, allergy details, symptom logs, and clear examples.

13:39 During the Appointment
Let your loved one lead, use respectful bridge phrases, and ask for plain language explanations.

17:47 Telehealth Tips
How to prepare for virtual visits and make them just as effective as in-person appointments.


21:30 When the Full Story Is Not Shared
Why aging adults minimize symptoms and how to share concerns respectfully.

26:25 Advocacy Versus Control
Support your loved one without speaking over them or taking away their independence.

30:49 After Visit Follow Through
Update medications, confirm referrals, and use the patient portal to stay on track.


35:02 Recap and Free Resources
Download the prep guide and after-visit checklist to use at your next appointment.

__

Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]>
In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos share practical tips on how to run a doctor appointment like an advocate. Whether the visit is in person, through telehealth, or by phone, they walk you through exactly what to do before, during, and after the appointment. If you or a loved one has ever left a doctor's appointment and realized you were not totally sure what the plan was, this episode is for you.


You will learn how to support your aging parent without speaking over them, how to ask clear questions in plain language, and how to leave every visit with a clear plan and next steps. Pam and Linda share real-life examples and offer simple scripts you can use to request information or aid a loved one in giving an accurate history. The advice and take-home tools will help you feel more confident navigating doctor visits for aging adults.

Key Moments:

00:00 Why Appointments Feel Different Today
Doctor visits are shorter and more rushed, which can leave families confused about the care plan.

05:22 The Advocate Mindset
The three goals for every appointment: share accurate information, get a clear plan, and confirm understanding.

08:35 The Ten Minute Prep
How to set two to three priorities and prepare effectively before the visit.

09:44 What to Bring to Every Appointment
Medication lists, supplements, allergy details, symptom logs, and clear examples.

13:39 During the Appointment
Let your loved one lead, use respectful bridge phrases, and ask for plain language explanations.

17:47 Telehealth Tips
How to prepare for virtual visits and make them just as effective as in-person appointments.


21:30 When the Full Story Is Not Shared
Why aging adults minimize symptoms and how to share concerns respectfully.

26:25 Advocacy Versus Control
Support your loved one without speaking over them or taking away their independence.

30:49 After Visit Follow Through
Update medications, confirm referrals, and use the patient portal to stay on track.


35:02 Recap and Free Resources
Download the prep guide and after-visit checklist to use at your next appointment.

__

Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> Mon, 23 Feb 2026 04:00:00 -0600 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 2233
In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos share practical tips on how to run a doctor appointment like an advocate. Whether the visit is in person, through telehealth, or by phone, they walk you through exactly what to do before, during, and after the appointment. If you or a loved one has ever left a doctor's appointment and realized you were not totally sure what the plan was, this episode is for you.


You will learn how to support your aging parent without speaking over them, how to ask clear questions in plain language, and how to leave every visit with a clear plan and next steps. Pam and Linda share real-life examples and offer simple scripts you can use to request information or aid a loved one in giving an accurate history. The advice and take-home tools will help you feel more confident navigating doctor visits for aging adults.

Key Moments:

00:00 Why Appointments Feel Different Today
Doctor visits are shorter and more rushed, which can leave families confused about the care plan.

05:22 The Advocate Mindset
The three goals for every appointment: share accurate information, get a clear plan, and confirm understanding.

08:35 The Ten Minute Prep
How to set two to three priorities and prepare effectively before the visit.

09:44 What to Bring to Every Appointment
Medication lists, supplements, allergy details, symptom logs, and clear examples.

13:39 During the Appointment
Let your loved one lead, use respectful bridge phrases, and ask for plain language explanations.

17:47 Telehealth Tips
How to prepare for virtual visits and make them just as effective as in-person appointments.


21:30 When the Full Story Is Not Shared
Why aging adults minimize symptoms and how to share concerns respectfully.

26:25 Advocacy Versus Control
Support your loved one without speaking over them or taking away their independence.

30:49 After Visit Follow Through
Update medications, confirm referrals, and use the patient portal to stay on track.


35:02 Recap and Free Resources
Download the prep guide and after-visit checklist to use at your next appointment.

__

Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Pam Dunwald Linda Kritikos How to Get More Help From Your Clinic: A New Caregiver’s Guide with guest Viki Droegkamp RN 10 10 How to Get More Help From Your Clinic: A New Caregiver’s Guide with guest Viki Droegkamp RN full f3ce7129-fadb-49ba-96f9-f2dac30b7133 https://share.transistor.fm/s/c3be0e24 In this episode of Healthcare Redefined: Advocating for Aging Adults and Their Families, Pam Dunwald and Linda Kritikos interview RN Viki Droegkamp to help new family caregivers get more support from their primary care clinic. Viki explains that your clinic should act as the “hub” for coordinating care, and not just be a place for annual checkups, noting that caregivers shouldn’t have to manage everything alone. She outlines who to contact first, when to call directly versus messaging, and how clinics can help with care coordination, triage advice, transitional care management (TCM) after a hospital stay, and referrals for specialists, imaging, therapy, home health, oxygen, and other services.


Pam and Linda also discuss with Viki the practical ways caregivers can reduce stress using MyChart (including proxy access), such as requesting medication refills, tracking lab results, reviewing provider notes, and staying on top of appointments and referral status. Viki shares key caregiver tips: keep MyChart messages short and clear with a direct question, avoid sending duplicate refill requests, and don’t rely on “Dr. Google.” She explains the common clinic supports that many families overlook, including help with prior authorizations, insurance coverage issues, preventive care reminders, forms, and driving safety concerns. The three outline clear next steps for caregivers: call your primary care clinic, ask what caregiver support services are available, and set up MyChart/proxy access to stay organized and informed.


Key Moments:

00:00 Primary Care Clinics: Your Caregiving Command Center

02:00 Who to Call First at Your Clinic

04:00 Call vs MyChart: How to Get Faster Answers

05:00 Medication Refills and Controlled Drugs Explained

06:30 Prior Authorizations and High-Cost Medications

08:00 Clinic vs Urgent Care vs ER: What to Do When

09:00 Post-Hospital Follow-Ups and Transitional Care

10:00 Referrals, Home Health, and Insurance Navigation

17:30 Managing Chronic Conditions Through Primary Care

22:00 Vaccines, Preventive Care, and Medicare Visits

25:00 Forms, FMLA, and Driving Safety Decisions

29:30 MyChart Tips: Proxy Access and Messaging Mistakes

__

Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> In this episode of Healthcare Redefined: Advocating for Aging Adults and Their Families, Pam Dunwald and Linda Kritikos interview RN Viki Droegkamp to help new family caregivers get more support from their primary care clinic. Viki explains that your clinic should act as the “hub” for coordinating care, and not just be a place for annual checkups, noting that caregivers shouldn’t have to manage everything alone. She outlines who to contact first, when to call directly versus messaging, and how clinics can help with care coordination, triage advice, transitional care management (TCM) after a hospital stay, and referrals for specialists, imaging, therapy, home health, oxygen, and other services.


Pam and Linda also discuss with Viki the practical ways caregivers can reduce stress using MyChart (including proxy access), such as requesting medication refills, tracking lab results, reviewing provider notes, and staying on top of appointments and referral status. Viki shares key caregiver tips: keep MyChart messages short and clear with a direct question, avoid sending duplicate refill requests, and don’t rely on “Dr. Google.” She explains the common clinic supports that many families overlook, including help with prior authorizations, insurance coverage issues, preventive care reminders, forms, and driving safety concerns. The three outline clear next steps for caregivers: call your primary care clinic, ask what caregiver support services are available, and set up MyChart/proxy access to stay organized and informed.


Key Moments:

00:00 Primary Care Clinics: Your Caregiving Command Center

02:00 Who to Call First at Your Clinic

04:00 Call vs MyChart: How to Get Faster Answers

05:00 Medication Refills and Controlled Drugs Explained

06:30 Prior Authorizations and High-Cost Medications

08:00 Clinic vs Urgent Care vs ER: What to Do When

09:00 Post-Hospital Follow-Ups and Transitional Care

10:00 Referrals, Home Health, and Insurance Navigation

17:30 Managing Chronic Conditions Through Primary Care

22:00 Vaccines, Preventive Care, and Medicare Visits

25:00 Forms, FMLA, and Driving Safety Decisions

29:30 MyChart Tips: Proxy Access and Messaging Mistakes

__

Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> Mon, 09 Feb 2026 04:00:00 -0600 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 3504 In this episode of Healthcare Redefined: Advocating for Aging Adults and Their Families, Pam Dunwald and Linda Kritikos interview RN Viki Droegkamp to help new family caregivers get more support from their primary care clinic. Viki explains that your clinic should act as the “hub” for coordinating care, and not just be a place for annual checkups, noting that caregivers shouldn’t have to manage everything alone. She outlines who to contact first, when to call directly versus messaging, and how clinics can help with care coordination, triage advice, transitional care management (TCM) after a hospital stay, and referrals for specialists, imaging, therapy, home health, oxygen, and other services.


Pam and Linda also discuss with Viki the practical ways caregivers can reduce stress using MyChart (including proxy access), such as requesting medication refills, tracking lab results, reviewing provider notes, and staying on top of appointments and referral status. Viki shares key caregiver tips: keep MyChart messages short and clear with a direct question, avoid sending duplicate refill requests, and don’t rely on “Dr. Google.” She explains the common clinic supports that many families overlook, including help with prior authorizations, insurance coverage issues, preventive care reminders, forms, and driving safety concerns. The three outline clear next steps for caregivers: call your primary care clinic, ask what caregiver support services are available, and set up MyChart/proxy access to stay organized and informed.


Key Moments:

00:00 Primary Care Clinics: Your Caregiving Command Center

02:00 Who to Call First at Your Clinic

04:00 Call vs MyChart: How to Get Faster Answers

05:00 Medication Refills and Controlled Drugs Explained

06:30 Prior Authorizations and High-Cost Medications

08:00 Clinic vs Urgent Care vs ER: What to Do When

09:00 Post-Hospital Follow-Ups and Transitional Care

10:00 Referrals, Home Health, and Insurance Navigation

17:30 Managing Chronic Conditions Through Primary Care

22:00 Vaccines, Preventive Care, and Medicare Visits

25:00 Forms, FMLA, and Driving Safety Decisions

29:30 MyChart Tips: Proxy Access and Messaging Mistakes

__

Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Pam Dunwald Linda Kritikos New Caregiver: First 30 Days 9 9 New Caregiver: First 30 Days full 72df4afa-a9e3-42e9-b56c-22f646faff22 https://share.transistor.fm/s/019ceb9a In this episode of Healthcare Redefined: Advocating for Aging Adults and Their Families, hosts Pam Dunwald and Linda Kritikos introduce a practical “new caregiver roadmap” designed to guide adult children, spouses, and long-distance family members through the first 30 days of stepping into caregiving. Perhaps a loved one has had a fall, a new diagnosis, or a recent hospital stay. Whatever the situation, Pam and Linda’s goal is simple: help new caregivers feel less overwhelmed by offering a calm, step-by-step plan that prioritizes stabilizing immediate risks, building basic organization systems, and creating sustainable support without trying to solve everything at once.


Pam and Linda break the roadmap into three phases. Days 1–3 focus on stabilizing, starting with immediate safety risks and identifying which issue is most likely to trigger an ER visit if ignored. Days 4–14 shift into organizing, including building a care team contact list, setting one consistent communication method, and establishing one place to track everything from appointments to medications. Days 15–30 are about supporting and sustaining, clarifying what “better” looks like for the loved one, confirming legal essentials, and identifying gaps like transportation, meals, bathing safety, supervision needs, and respite options. Pam and Linda discuss common early mistakes that can snowball into crises, and also stress that caregiving works best when roles match people’s strengths. The episode offers valuable insight with practical tools such as a one-page “who to call” sheet, medication list, and a downloadable caregiver starter kit to give anyone new to caregiving the confidence needed to take the first steps.

__


Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> In this episode of Healthcare Redefined: Advocating for Aging Adults and Their Families, hosts Pam Dunwald and Linda Kritikos introduce a practical “new caregiver roadmap” designed to guide adult children, spouses, and long-distance family members through the first 30 days of stepping into caregiving. Perhaps a loved one has had a fall, a new diagnosis, or a recent hospital stay. Whatever the situation, Pam and Linda’s goal is simple: help new caregivers feel less overwhelmed by offering a calm, step-by-step plan that prioritizes stabilizing immediate risks, building basic organization systems, and creating sustainable support without trying to solve everything at once.


Pam and Linda break the roadmap into three phases. Days 1–3 focus on stabilizing, starting with immediate safety risks and identifying which issue is most likely to trigger an ER visit if ignored. Days 4–14 shift into organizing, including building a care team contact list, setting one consistent communication method, and establishing one place to track everything from appointments to medications. Days 15–30 are about supporting and sustaining, clarifying what “better” looks like for the loved one, confirming legal essentials, and identifying gaps like transportation, meals, bathing safety, supervision needs, and respite options. Pam and Linda discuss common early mistakes that can snowball into crises, and also stress that caregiving works best when roles match people’s strengths. The episode offers valuable insight with practical tools such as a one-page “who to call” sheet, medication list, and a downloadable caregiver starter kit to give anyone new to caregiving the confidence needed to take the first steps.

__


Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> Mon, 26 Jan 2026 04:00:00 -0600 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 2498 In this episode of Healthcare Redefined: Advocating for Aging Adults and Their Families, hosts Pam Dunwald and Linda Kritikos introduce a practical “new caregiver roadmap” designed to guide adult children, spouses, and long-distance family members through the first 30 days of stepping into caregiving. Perhaps a loved one has had a fall, a new diagnosis, or a recent hospital stay. Whatever the situation, Pam and Linda’s goal is simple: help new caregivers feel less overwhelmed by offering a calm, step-by-step plan that prioritizes stabilizing immediate risks, building basic organization systems, and creating sustainable support without trying to solve everything at once.


Pam and Linda break the roadmap into three phases. Days 1–3 focus on stabilizing, starting with immediate safety risks and identifying which issue is most likely to trigger an ER visit if ignored. Days 4–14 shift into organizing, including building a care team contact list, setting one consistent communication method, and establishing one place to track everything from appointments to medications. Days 15–30 are about supporting and sustaining, clarifying what “better” looks like for the loved one, confirming legal essentials, and identifying gaps like transportation, meals, bathing safety, supervision needs, and respite options. Pam and Linda discuss common early mistakes that can snowball into crises, and also stress that caregiving works best when roles match people’s strengths. The episode offers valuable insight with practical tools such as a one-page “who to call” sheet, medication list, and a downloadable caregiver starter kit to give anyone new to caregiving the confidence needed to take the first steps.

__


Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Pam Dunwald Linda Kritikos Cannabis & Care: The Truth About CBD, THC & Aging Well with Susan Marks, N.P. “The Cannabis Nurse”. 8 8 Cannabis & Care: The Truth About CBD, THC & Aging Well with Susan Marks, N.P. “The Cannabis Nurse”. full b24a1805-3ef1-4099-89f2-bd4cb04b1620 https://share.transistor.fm/s/f0aa0cbd In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos welcome Susan Marks, the Cannabis Nurse, to the show to unpack the myths, misinformation, and mystery surrounding medical cannabis use. Susan is a board-certified family medical practitioner with clinical experience in adult surgical practice, pediatric oncology, hematology, home care, case management, disease management, and risk management. She also uses cannabis medically to manage the symptoms of her progressive neurological movement disorder, Essential Tremor. Susan explains cannabinoids, how they interact with the body and brain, the differences between THC and CBD, and the pain and symptom relief she’s seen patients achieve through medical cannabis use.

Susan first debunks the idea that cannabis is a scary thing, a gateway drug to heroin use, something to steer clear of. She says that couldn’t be farther from the truth and, in fact, cannabis is now being used to help get people off opioids and reduce their risk of fatal overdose as well as manage their pain. Cannabinoids, the compounds in the cannabis plant, operate by interacting with the endocannabinoid system, the body’s largest neurotransmitter system. Only one compound in the cannabis plant, THC, creates psychoactivity, the stoned feeling, whereas CBD acts largely as a muscle relaxant and anxiety reducer. Pam and Linda learn all about how THC and CBD work in different combinations to relieve a host of pain and disease issues, finding out from Susan how effective proper medical cannabis use can be in reducing the number of pharmaceutical medications aging clients need to take. This episode will help open minds to the enormous medical and life-improving care that cannabis can provide if we step back from fear and learn how it can benefit us.

__   

About Susan Marks, N.P. “The Cannabis Nurse”:

Susan Marks, MSN, FNP-C, PHN, specializes in cannabis medicine. She got into medical cannabis almost 8 years ago when she went searching for an alternative to Primidone (an anti-convulsant), which she was taking for a progressive neurological movement disorder called Essential Tremor. The effects of Primidone were intolerable; it was as if her brain was no longer her own. Her tremors were getting so bad that she could barely drink out of a glass without spilling water everywhere, so she couldn't just stop the medication; she needed to find an alternative. 

During her months of medical research, cannabis kept coming up as a possible treatment for seizures, Parkinson's Disease (dyskinesia), and movement disorders associated with neurodegenerative diseases. As she weaned off of Primidone, she began adding her dose of cannabis, which included CBD, THCA, and a small amount of THC at night. Not only was she able to discontinue the Primidone, but her tremors were significantly better. Susan’s improvement and stillness were noticed by friends and family, and they began asking her to help them use cannabis for their medical issues. That was the beginning of her cannabis consulting business, which she calls Nurse Susan. 

Susan still works with patients, but now she is teaching other nurses how to be a cannabis consultant, either as a part-time income or a full-time business.

__

Resources Mentioned in This Episode: 

—


Contact Susan Marks, MSN, FNP-C, PHN:

  • Website: DearNurseSusan.com
  • LinkedIn: https://www.linkedin.com/in/susan-edith-marks-msn-fnp-c-phn-a811558/
  • YouTube: https://www.youtube.com/channel/UCEC2ccZQFhUlyu9-OTc9TvQ


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 


]]> In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos welcome Susan Marks, the Cannabis Nurse, to the show to unpack the myths, misinformation, and mystery surrounding medical cannabis use. Susan is a board-certified family medical practitioner with clinical experience in adult surgical practice, pediatric oncology, hematology, home care, case management, disease management, and risk management. She also uses cannabis medically to manage the symptoms of her progressive neurological movement disorder, Essential Tremor. Susan explains cannabinoids, how they interact with the body and brain, the differences between THC and CBD, and the pain and symptom relief she’s seen patients achieve through medical cannabis use.

Susan first debunks the idea that cannabis is a scary thing, a gateway drug to heroin use, something to steer clear of. She says that couldn’t be farther from the truth and, in fact, cannabis is now being used to help get people off opioids and reduce their risk of fatal overdose as well as manage their pain. Cannabinoids, the compounds in the cannabis plant, operate by interacting with the endocannabinoid system, the body’s largest neurotransmitter system. Only one compound in the cannabis plant, THC, creates psychoactivity, the stoned feeling, whereas CBD acts largely as a muscle relaxant and anxiety reducer. Pam and Linda learn all about how THC and CBD work in different combinations to relieve a host of pain and disease issues, finding out from Susan how effective proper medical cannabis use can be in reducing the number of pharmaceutical medications aging clients need to take. This episode will help open minds to the enormous medical and life-improving care that cannabis can provide if we step back from fear and learn how it can benefit us.

__   

About Susan Marks, N.P. “The Cannabis Nurse”:

Susan Marks, MSN, FNP-C, PHN, specializes in cannabis medicine. She got into medical cannabis almost 8 years ago when she went searching for an alternative to Primidone (an anti-convulsant), which she was taking for a progressive neurological movement disorder called Essential Tremor. The effects of Primidone were intolerable; it was as if her brain was no longer her own. Her tremors were getting so bad that she could barely drink out of a glass without spilling water everywhere, so she couldn't just stop the medication; she needed to find an alternative. 

During her months of medical research, cannabis kept coming up as a possible treatment for seizures, Parkinson's Disease (dyskinesia), and movement disorders associated with neurodegenerative diseases. As she weaned off of Primidone, she began adding her dose of cannabis, which included CBD, THCA, and a small amount of THC at night. Not only was she able to discontinue the Primidone, but her tremors were significantly better. Susan’s improvement and stillness were noticed by friends and family, and they began asking her to help them use cannabis for their medical issues. That was the beginning of her cannabis consulting business, which she calls Nurse Susan. 

Susan still works with patients, but now she is teaching other nurses how to be a cannabis consultant, either as a part-time income or a full-time business.

__

Resources Mentioned in This Episode: 

—


Contact Susan Marks, MSN, FNP-C, PHN:

  • Website: DearNurseSusan.com
  • LinkedIn: https://www.linkedin.com/in/susan-edith-marks-msn-fnp-c-phn-a811558/
  • YouTube: https://www.youtube.com/channel/UCEC2ccZQFhUlyu9-OTc9TvQ


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 


]]> Mon, 12 Jan 2026 04:00:00 -0600 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 2256 In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos welcome Susan Marks, the Cannabis Nurse, to the show to unpack the myths, misinformation, and mystery surrounding medical cannabis use. Susan is a board-certified family medical practitioner with clinical experience in adult surgical practice, pediatric oncology, hematology, home care, case management, disease management, and risk management. She also uses cannabis medically to manage the symptoms of her progressive neurological movement disorder, Essential Tremor. Susan explains cannabinoids, how they interact with the body and brain, the differences between THC and CBD, and the pain and symptom relief she’s seen patients achieve through medical cannabis use.

Susan first debunks the idea that cannabis is a scary thing, a gateway drug to heroin use, something to steer clear of. She says that couldn’t be farther from the truth and, in fact, cannabis is now being used to help get people off opioids and reduce their risk of fatal overdose as well as manage their pain. Cannabinoids, the compounds in the cannabis plant, operate by interacting with the endocannabinoid system, the body’s largest neurotransmitter system. Only one compound in the cannabis plant, THC, creates psychoactivity, the stoned feeling, whereas CBD acts largely as a muscle relaxant and anxiety reducer. Pam and Linda learn all about how THC and CBD work in different combinations to relieve a host of pain and disease issues, finding out from Susan how effective proper medical cannabis use can be in reducing the number of pharmaceutical medications aging clients need to take. This episode will help open minds to the enormous medical and life-improving care that cannabis can provide if we step back from fear and learn how it can benefit us.

__   

About Susan Marks, N.P. “The Cannabis Nurse”:

Susan Marks, MSN, FNP-C, PHN, specializes in cannabis medicine. She got into medical cannabis almost 8 years ago when she went searching for an alternative to Primidone (an anti-convulsant), which she was taking for a progressive neurological movement disorder called Essential Tremor. The effects of Primidone were intolerable; it was as if her brain was no longer her own. Her tremors were getting so bad that she could barely drink out of a glass without spilling water everywhere, so she couldn't just stop the medication; she needed to find an alternative. 

During her months of medical research, cannabis kept coming up as a possible treatment for seizures, Parkinson's Disease (dyskinesia), and movement disorders associated with neurodegenerative diseases. As she weaned off of Primidone, she began adding her dose of cannabis, which included CBD, THCA, and a small amount of THC at night. Not only was she able to discontinue the Primidone, but her tremors were significantly better. Susan’s improvement and stillness were noticed by friends and family, and they began asking her to help them use cannabis for their medical issues. That was the beginning of her cannabis consulting business, which she calls Nurse Susan. 

Susan still works with patients, but now she is teaching other nurses how to be a cannabis consultant, either as a part-time income or a full-time business.

__

Resources Mentioned in This Episode: 

—


Contact Susan Marks, MSN, FNP-C, PHN:

  • Website: DearNurseSusan.com
  • LinkedIn: https://www.linkedin.com/in/susan-edith-marks-msn-fnp-c-phn-a811558/
  • YouTube: https://www.youtube.com/channel/UCEC2ccZQFhUlyu9-OTc9TvQ


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 


]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Susan Marks Pam Dunwald Linda Kritikos New Year, New Possibilities: Empowering Aging Adults & Families for a Safe, Connected 2026 7 7 New Year, New Possibilities: Empowering Aging Adults & Families for a Safe, Connected 2026 full e93e39c5-2a8c-4fe0-a398-d4d8a5d92432 https://share.transistor.fm/s/c4e1ec7a In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos guide aging adults and their families through four key areas that shape a safe, purposeful, and well-supported start to 2026: winter safety, social connection and purpose, advanced life planning, and preparing for possible relocation. They discuss how aging adults often shift their New Year priorities from material goals to emotional ones, such as wanting more time with loved ones, and address the unique challenges aging adults face that require realistic and supportive goals set alongside families.

Linda highlights how winter creates serious risks for older adults, including slips, power outages, and difficulty managing medications, groceries, and transportation. Social isolation is a major health risk, and Pam shares striking statistics showing that one-third to half of older adults experience loneliness. They explain the critical need to review important documents at the start of each year, such as healthcare power of attorney, financial power of attorney, wills, and estate plans. And they outline signs that it may be time for a relocation. Aging is a journey best approached with planning, compassion, and teamwork, and Pam and Linda are here to guide every family through it with grace.

__   

Resources Mentioned in This Episode: 


—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos guide aging adults and their families through four key areas that shape a safe, purposeful, and well-supported start to 2026: winter safety, social connection and purpose, advanced life planning, and preparing for possible relocation. They discuss how aging adults often shift their New Year priorities from material goals to emotional ones, such as wanting more time with loved ones, and address the unique challenges aging adults face that require realistic and supportive goals set alongside families.

Linda highlights how winter creates serious risks for older adults, including slips, power outages, and difficulty managing medications, groceries, and transportation. Social isolation is a major health risk, and Pam shares striking statistics showing that one-third to half of older adults experience loneliness. They explain the critical need to review important documents at the start of each year, such as healthcare power of attorney, financial power of attorney, wills, and estate plans. And they outline signs that it may be time for a relocation. Aging is a journey best approached with planning, compassion, and teamwork, and Pam and Linda are here to guide every family through it with grace.

__   

Resources Mentioned in This Episode: 


—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> Mon, 29 Dec 2025 04:00:00 -0600 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 2676 In this episode of Healthcare Redefined, hosts Pam Dunwald and Linda Kritikos guide aging adults and their families through four key areas that shape a safe, purposeful, and well-supported start to 2026: winter safety, social connection and purpose, advanced life planning, and preparing for possible relocation. They discuss how aging adults often shift their New Year priorities from material goals to emotional ones, such as wanting more time with loved ones, and address the unique challenges aging adults face that require realistic and supportive goals set alongside families.

Linda highlights how winter creates serious risks for older adults, including slips, power outages, and difficulty managing medications, groceries, and transportation. Social isolation is a major health risk, and Pam shares striking statistics showing that one-third to half of older adults experience loneliness. They explain the critical need to review important documents at the start of each year, such as healthcare power of attorney, financial power of attorney, wills, and estate plans. And they outline signs that it may be time for a relocation. Aging is a journey best approached with planning, compassion, and teamwork, and Pam and Linda are here to guide every family through it with grace.

__   

Resources Mentioned in This Episode: 


—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Pam Dunwald Linda Kritikos What a Death Doula Can Teach Us About Living and Dying Well 6 6 What a Death Doula Can Teach Us About Living and Dying Well full 07889c86-634e-4f0a-8959-842a4a275afd https://share.transistor.fm/s/e0e44edb Hosts Pam Dunwald and Linda Kritikos welcome death doula Crystal Flores, Founder of The Grateful Death, to the show to explain what a death doula is and the dignity and compassion they can bring to end-of-life care. There are misconceptions and plenty of questions surrounding end-of-life experiences, which Crystal very openly and candidly answers for Pam and Linda. This conversation sheds light on what VSED and MAID are, what a death doula does, and how Crystal works with the client and hospice to provide a meaningful experience for the client and their loved ones.

VSED, Voluntary Stopping Eating and Drinking, and MAID, Medical Assistance In Dying, are processes that Crystal breaks down in detail, explaining who qualifies and when, why a client might choose either experience, and how she and her team ensure compassion and alleviate fears surrounding death. Pam and Linda dive into what it looks like for a death doula and hospice to work side by side for a client and learn how Crystal helps build bridges between what clients want for their end-of-life experiences and informing families about those choices. Empowerment for the client and education for all involved are utmost in the death doula experience. Through her company, The Grateful Death, and also The Grateful Mess, Crystal provides dignity and honor to those facing end-of-life decisions.

__

About Crystal Cannon Flores:

Crystal Cannon Flores is a Death Doula in Seattle, serving clients throughout Western Washington. She is the Founder of The Grateful Death®, an organization that offers Care, Comfort, and Coaching for a meaningful end-of-life experience.


In 2015, Crystal found her calling when she met death unexpectedly and intimately when her parents passed within weeks of each other. She wasn't exploring end-of-life careers, but the work found her, and she's never looked back.  

Today, she dedicates her life to empowering and educating families to bring the human experience back to bedside work with clients and by coaching aspiring death doulas who want to serve their communities. Her mission is to disarm the fear surrounding death and honor the process through educational workshops, mentorship,  volunteering, retreats, creative expression classes, and doula care. 

Crystal studied at The Institute of Integrative Nutrition, where she learned from Wellness Extraordinaires like Gabby Bernstein, David Wolfe, Deepak Chopra, and more. She trained with INELDA and is certified by Doulagivers. 


Crystal specializes in V.S.E.D. (voluntary suspend eating and drinking), a legal and compassionate alternative strategy for clients who do not qualify for life-ending medical treatment. She offers in-person support in the Greater Seattle Area and virtual support across the United States.

__   


Resources Mentioned in This Episode:

Crystal Cannon Flores | Founder of The Grateful Death: https://www.thegratefuldeath.org/

Email: Hello@TheGratefulDeath.Org
Instagram:  https://www.instagram.com/thegratefuldeathseattle/
Facebook: https://www.facebook.com/thegratefuldeathseattle/
LinkedIn: https://www.linkedin.com/in/crystal-cannon-flores-05a42520/


Search for an End-of-Life Doula: International End-of-Life Doula Association

https://inelda.org/


Doulagivers Institute Directory

https://doulagivers.com/find-a-end-of-life-doula/ 


Ever Loved Directory

https://everloved.com/death-doulas/


General resource on VSED

https://vsedresources.com/education-outreach/vsed-faq

—



Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> Hosts Pam Dunwald and Linda Kritikos welcome death doula Crystal Flores, Founder of The Grateful Death, to the show to explain what a death doula is and the dignity and compassion they can bring to end-of-life care. There are misconceptions and plenty of questions surrounding end-of-life experiences, which Crystal very openly and candidly answers for Pam and Linda. This conversation sheds light on what VSED and MAID are, what a death doula does, and how Crystal works with the client and hospice to provide a meaningful experience for the client and their loved ones.

VSED, Voluntary Stopping Eating and Drinking, and MAID, Medical Assistance In Dying, are processes that Crystal breaks down in detail, explaining who qualifies and when, why a client might choose either experience, and how she and her team ensure compassion and alleviate fears surrounding death. Pam and Linda dive into what it looks like for a death doula and hospice to work side by side for a client and learn how Crystal helps build bridges between what clients want for their end-of-life experiences and informing families about those choices. Empowerment for the client and education for all involved are utmost in the death doula experience. Through her company, The Grateful Death, and also The Grateful Mess, Crystal provides dignity and honor to those facing end-of-life decisions.

__

About Crystal Cannon Flores:

Crystal Cannon Flores is a Death Doula in Seattle, serving clients throughout Western Washington. She is the Founder of The Grateful Death®, an organization that offers Care, Comfort, and Coaching for a meaningful end-of-life experience.


In 2015, Crystal found her calling when she met death unexpectedly and intimately when her parents passed within weeks of each other. She wasn't exploring end-of-life careers, but the work found her, and she's never looked back.  

Today, she dedicates her life to empowering and educating families to bring the human experience back to bedside work with clients and by coaching aspiring death doulas who want to serve their communities. Her mission is to disarm the fear surrounding death and honor the process through educational workshops, mentorship,  volunteering, retreats, creative expression classes, and doula care. 

Crystal studied at The Institute of Integrative Nutrition, where she learned from Wellness Extraordinaires like Gabby Bernstein, David Wolfe, Deepak Chopra, and more. She trained with INELDA and is certified by Doulagivers. 


Crystal specializes in V.S.E.D. (voluntary suspend eating and drinking), a legal and compassionate alternative strategy for clients who do not qualify for life-ending medical treatment. She offers in-person support in the Greater Seattle Area and virtual support across the United States.

__   


Resources Mentioned in This Episode:

Crystal Cannon Flores | Founder of The Grateful Death: https://www.thegratefuldeath.org/

Email: Hello@TheGratefulDeath.Org
Instagram:  https://www.instagram.com/thegratefuldeathseattle/
Facebook: https://www.facebook.com/thegratefuldeathseattle/
LinkedIn: https://www.linkedin.com/in/crystal-cannon-flores-05a42520/


Search for an End-of-Life Doula: International End-of-Life Doula Association

https://inelda.org/


Doulagivers Institute Directory

https://doulagivers.com/find-a-end-of-life-doula/ 


Ever Loved Directory

https://everloved.com/death-doulas/


General resource on VSED

https://vsedresources.com/education-outreach/vsed-faq

—



Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> Mon, 15 Dec 2025 04:00:00 -0600 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 2899 Hosts Pam Dunwald and Linda Kritikos welcome death doula Crystal Flores, Founder of The Grateful Death, to the show to explain what a death doula is and the dignity and compassion they can bring to end-of-life care. There are misconceptions and plenty of questions surrounding end-of-life experiences, which Crystal very openly and candidly answers for Pam and Linda. This conversation sheds light on what VSED and MAID are, what a death doula does, and how Crystal works with the client and hospice to provide a meaningful experience for the client and their loved ones.

VSED, Voluntary Stopping Eating and Drinking, and MAID, Medical Assistance In Dying, are processes that Crystal breaks down in detail, explaining who qualifies and when, why a client might choose either experience, and how she and her team ensure compassion and alleviate fears surrounding death. Pam and Linda dive into what it looks like for a death doula and hospice to work side by side for a client and learn how Crystal helps build bridges between what clients want for their end-of-life experiences and informing families about those choices. Empowerment for the client and education for all involved are utmost in the death doula experience. Through her company, The Grateful Death, and also The Grateful Mess, Crystal provides dignity and honor to those facing end-of-life decisions.

__

About Crystal Cannon Flores:

Crystal Cannon Flores is a Death Doula in Seattle, serving clients throughout Western Washington. She is the Founder of The Grateful Death®, an organization that offers Care, Comfort, and Coaching for a meaningful end-of-life experience.


In 2015, Crystal found her calling when she met death unexpectedly and intimately when her parents passed within weeks of each other. She wasn't exploring end-of-life careers, but the work found her, and she's never looked back.  

Today, she dedicates her life to empowering and educating families to bring the human experience back to bedside work with clients and by coaching aspiring death doulas who want to serve their communities. Her mission is to disarm the fear surrounding death and honor the process through educational workshops, mentorship,  volunteering, retreats, creative expression classes, and doula care. 

Crystal studied at The Institute of Integrative Nutrition, where she learned from Wellness Extraordinaires like Gabby Bernstein, David Wolfe, Deepak Chopra, and more. She trained with INELDA and is certified by Doulagivers. 


Crystal specializes in V.S.E.D. (voluntary suspend eating and drinking), a legal and compassionate alternative strategy for clients who do not qualify for life-ending medical treatment. She offers in-person support in the Greater Seattle Area and virtual support across the United States.

__   


Resources Mentioned in This Episode:

Crystal Cannon Flores | Founder of The Grateful Death: https://www.thegratefuldeath.org/

Email: Hello@TheGratefulDeath.Org
Instagram:  https://www.instagram.com/thegratefuldeathseattle/
Facebook: https://www.facebook.com/thegratefuldeathseattle/
LinkedIn: https://www.linkedin.com/in/crystal-cannon-flores-05a42520/


Search for an End-of-Life Doula: International End-of-Life Doula Association

https://inelda.org/


Doulagivers Institute Directory

https://doulagivers.com/find-a-end-of-life-doula/ 


Ever Loved Directory

https://everloved.com/death-doulas/


General resource on VSED

https://vsedresources.com/education-outreach/vsed-faq

—



Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Pam Dunwald Linda Kritikos Cracking the Hospice Code: Debunking the Top 10 Misconceptions of Hospice 5 5 Cracking the Hospice Code: Debunking the Top 10 Misconceptions of Hospice full 3cea700e-5aa6-4e42-b2f4-ca0c14670dfd https://share.transistor.fm/s/21bde0f4 Hosts Pam Dunwald and Linda Kritikos set the record straight on what hospice is and is not about in this episode. They address the top ten misconceptions people have about hospice care, misconceptions that hold people back from choosing hospice for themselves or loved ones. Pam and Linda both have practical experience in hospice and share stories from their book, “Cracking the Hospice Code: Your Nurse Advocates Debunk the Top Ten Misconceptions of Hospice”, that will change minds about the reality of hospice.

The top ten misconceptions addressed include the belief that hospice is only for people with one foot already in the grave, that hospice will involve a lot of out-of-pocket expense, that morphine kills, and even the misconception that once someone enters hospice, they can’t leave. Pam and Linda debunk each of the ten myths with facts and truths about what hospice care really involves. They tell stories of clients who greatly benefited from hospice. And they provide assurance that the needs and wants of the client in care are of the utmost priority.


Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 


—

]]> Hosts Pam Dunwald and Linda Kritikos set the record straight on what hospice is and is not about in this episode. They address the top ten misconceptions people have about hospice care, misconceptions that hold people back from choosing hospice for themselves or loved ones. Pam and Linda both have practical experience in hospice and share stories from their book, “Cracking the Hospice Code: Your Nurse Advocates Debunk the Top Ten Misconceptions of Hospice”, that will change minds about the reality of hospice.

The top ten misconceptions addressed include the belief that hospice is only for people with one foot already in the grave, that hospice will involve a lot of out-of-pocket expense, that morphine kills, and even the misconception that once someone enters hospice, they can’t leave. Pam and Linda debunk each of the ten myths with facts and truths about what hospice care really involves. They tell stories of clients who greatly benefited from hospice. And they provide assurance that the needs and wants of the client in care are of the utmost priority.


Resources Mentioned in This Episode: 

—


Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 


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]]> Mon, 01 Dec 2025 04:00:00 -0600 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 1078 Hosts Pam Dunwald and Linda Kritikos set the record straight on what hospice is and is not about in this episode. They address the top ten misconceptions people have about hospice care, misconceptions that hold people back from choosing hospice for themselves or loved ones. Pam and Linda both have practical experience in hospice and share stories from their book, “Cracking the Hospice Code: Your Nurse Advocates Debunk the Top Ten Misconceptions of Hospice”, that will change minds about the reality of hospice.

The top ten misconceptions addressed include the belief that hospice is only for people with one foot already in the grave, that hospice will involve a lot of out-of-pocket expense, that morphine kills, and even the misconception that once someone enters hospice, they can’t leave. Pam and Linda debunk each of the ten myths with facts and truths about what hospice care really involves. They tell stories of clients who greatly benefited from hospice. And they provide assurance that the needs and wants of the client in care are of the utmost priority.


Resources Mentioned in This Episode: 

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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 


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]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Pam Dunwald Linda Kritikos Avoiding Hospital Readmissions 4 4 Avoiding Hospital Readmissions full 8fd1cb27-7533-43f6-81ce-af8711b13ca1 https://share.transistor.fm/s/bed66d94 Hosts Pam Dunwald and Linda Kritikos discuss the issue of hospital readmissions, why they occur, and how they can often be prevented. Hospital readmission is defined as a return to the hospital within thirty days of the patient’s discharge. Often, readmissions occur due to miscommunication, misunderstanding, or medication changes. Advocates, like the type provided by Your Nurse Advocate Consulting, can reduce hospital readmissions by 30%. Join Pam and Linda to find out how.

Hospital readmissions are not just frustrating and discouraging; they can be risky and costly as well. Pam and Linda break down common reasons older adults tend to end up back in the hospital: 1. Confusing or incomplete discharge instructions, 2. Medication errors or missed prescriptions, 3. Lack of follow-up appointments, and 4. Unaddressed symptoms or complications at home. These reasons can be prevented with a nurse advocate on hand. An advocate clarifies all instructions and medications, tracks doctors’ discharge summaries, makes follow-up appointments, and ensures the transition from the hospital to the next step is smooth and organized.     


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Resources Mentioned in This Episode: 

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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 


]]> Hosts Pam Dunwald and Linda Kritikos discuss the issue of hospital readmissions, why they occur, and how they can often be prevented. Hospital readmission is defined as a return to the hospital within thirty days of the patient’s discharge. Often, readmissions occur due to miscommunication, misunderstanding, or medication changes. Advocates, like the type provided by Your Nurse Advocate Consulting, can reduce hospital readmissions by 30%. Join Pam and Linda to find out how.

Hospital readmissions are not just frustrating and discouraging; they can be risky and costly as well. Pam and Linda break down common reasons older adults tend to end up back in the hospital: 1. Confusing or incomplete discharge instructions, 2. Medication errors or missed prescriptions, 3. Lack of follow-up appointments, and 4. Unaddressed symptoms or complications at home. These reasons can be prevented with a nurse advocate on hand. An advocate clarifies all instructions and medications, tracks doctors’ discharge summaries, makes follow-up appointments, and ensures the transition from the hospital to the next step is smooth and organized.     


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Resources Mentioned in This Episode: 

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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 


]]> Mon, 17 Nov 2025 04:00:00 -0600 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 820 Hosts Pam Dunwald and Linda Kritikos discuss the issue of hospital readmissions, why they occur, and how they can often be prevented. Hospital readmission is defined as a return to the hospital within thirty days of the patient’s discharge. Often, readmissions occur due to miscommunication, misunderstanding, or medication changes. Advocates, like the type provided by Your Nurse Advocate Consulting, can reduce hospital readmissions by 30%. Join Pam and Linda to find out how.

Hospital readmissions are not just frustrating and discouraging; they can be risky and costly as well. Pam and Linda break down common reasons older adults tend to end up back in the hospital: 1. Confusing or incomplete discharge instructions, 2. Medication errors or missed prescriptions, 3. Lack of follow-up appointments, and 4. Unaddressed symptoms or complications at home. These reasons can be prevented with a nurse advocate on hand. An advocate clarifies all instructions and medications, tracks doctors’ discharge summaries, makes follow-up appointments, and ensures the transition from the hospital to the next step is smooth and organized.     


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Resources Mentioned in This Episode: 

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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 


]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Pam Dunwald Linda Kritikos How to Prepare for This Year’s Medicare Annual Enrollment Period With Wendi Schoonover 3 3 How to Prepare for This Year’s Medicare Annual Enrollment Period With Wendi Schoonover full ebcfb17e-0c40-4407-a42b-3923eaaf2e17 https://share.transistor.fm/s/4ddf374d Host Pam Dunwald explores what listeners need to prepare for the Medicare annual enrollment period in this episode. Pam is joined by guest Wendi Schoonover, the owner and founder of Integrity Insurance Group. Wendi has 16 years of experience in the industry, and started her own agency in 2018 to take a more educational and advocacy-based approach with clients. Pam asks Wendi key questions about Medicare: everything we need to know about insurance options, cost, and how to get ready for annual enrollment.


Wendi explains the differences between the Medicare annual enrollment period, which starts in October, and the subsequent open enrollment period, and clarifies what requirements, if any, are needed for initially starting out with Medicare. Pam asks Wendi a host of vital questions, including the differences between a Medicare Advantage plan and a Medigap plan, what is covered by each part of a plan, the differences in cost, and how to prepare for meeting an advisor. Wendi contains a wealth of knowledge about all things Medicare and health insurance, which she gladly shares to demystify some of the confusion and misinformation about Medicare Advantage, premiums, and supplements.  


About Wendi Schoonover:


Wendi founded Integrity Insurance Group in 2018. She is a veteran of the insurance industry with over 16 years of experience. She envisioned an agency that was client-focused, not sales-driven—a place where people could get honest advice and exceptional service without the pressure. 


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Contact Pam Dunwald & Linda Kritikos| Your Nurse Advocate Consulting: 


Contact Wendi Schoonover | Integrity Insurance Group: 

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]]> Host Pam Dunwald explores what listeners need to prepare for the Medicare annual enrollment period in this episode. Pam is joined by guest Wendi Schoonover, the owner and founder of Integrity Insurance Group. Wendi has 16 years of experience in the industry, and started her own agency in 2018 to take a more educational and advocacy-based approach with clients. Pam asks Wendi key questions about Medicare: everything we need to know about insurance options, cost, and how to get ready for annual enrollment.


Wendi explains the differences between the Medicare annual enrollment period, which starts in October, and the subsequent open enrollment period, and clarifies what requirements, if any, are needed for initially starting out with Medicare. Pam asks Wendi a host of vital questions, including the differences between a Medicare Advantage plan and a Medigap plan, what is covered by each part of a plan, the differences in cost, and how to prepare for meeting an advisor. Wendi contains a wealth of knowledge about all things Medicare and health insurance, which she gladly shares to demystify some of the confusion and misinformation about Medicare Advantage, premiums, and supplements.  


About Wendi Schoonover:


Wendi founded Integrity Insurance Group in 2018. She is a veteran of the insurance industry with over 16 years of experience. She envisioned an agency that was client-focused, not sales-driven—a place where people could get honest advice and exceptional service without the pressure. 


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Contact Pam Dunwald & Linda Kritikos| Your Nurse Advocate Consulting: 


Contact Wendi Schoonover | Integrity Insurance Group: 

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]]> Mon, 03 Nov 2025 04:30:00 -0600 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 2523 Host Pam Dunwald explores what listeners need to prepare for the Medicare annual enrollment period in this episode. Pam is joined by guest Wendi Schoonover, the owner and founder of Integrity Insurance Group. Wendi has 16 years of experience in the industry, and started her own agency in 2018 to take a more educational and advocacy-based approach with clients. Pam asks Wendi key questions about Medicare: everything we need to know about insurance options, cost, and how to get ready for annual enrollment.


Wendi explains the differences between the Medicare annual enrollment period, which starts in October, and the subsequent open enrollment period, and clarifies what requirements, if any, are needed for initially starting out with Medicare. Pam asks Wendi a host of vital questions, including the differences between a Medicare Advantage plan and a Medigap plan, what is covered by each part of a plan, the differences in cost, and how to prepare for meeting an advisor. Wendi contains a wealth of knowledge about all things Medicare and health insurance, which she gladly shares to demystify some of the confusion and misinformation about Medicare Advantage, premiums, and supplements.  


About Wendi Schoonover:


Wendi founded Integrity Insurance Group in 2018. She is a veteran of the insurance industry with over 16 years of experience. She envisioned an agency that was client-focused, not sales-driven—a place where people could get honest advice and exceptional service without the pressure. 


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Contact Pam Dunwald & Linda Kritikos| Your Nurse Advocate Consulting: 


Contact Wendi Schoonover | Integrity Insurance Group: 

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]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Pam Dunwald Linda Kritikos Wendi Schoonover Working With a Patient Advocate 2 2 Working With a Patient Advocate full a721ec98-6b8e-4993-9378-99bc21c71c95 https://share.transistor.fm/s/dbb0774a In this episode, hosts Pam Dunwald and Linda Kritikos define exactly how nurse patient advocates are able to help patients and their families navigate healthcare. Through their independent company, Your Nurse Advocate Consulting, they are able to provide assistance that is truly independent and not tied to or bound by a particular hospital, clinic, or insurance company’s rules. The care they offer untangles complex medications, assists with daunting decisions, ensures doctors and hospitals thoroughly address patient needs, and keeps families in the loop on everything to do with healthcare.

Pam and Linda each share a personal story of how their individual advocacy for a past client assisted in their long-term recovery and care. Families who live out of state or overseas have entrusted the care of their loved one to Pam or Linda, and through regular calls and conversations, have been kept up-to-date on every doctor consultation, medication change, hospitalization, and have had necessary assistance in arranging hospice or at-home care. They emphasize how official reports - from the Patient Advocate Foundation Annual Impact Report to the President’s Cancer Panel from 2024 - have stated that nurse advocates improve quality of care, reduce readmission rates, improve medication safety, and increase both health outcomes for patients and reduce stress for family caregivers.   


References Cited in This Episode:


Resources Mentioned in This Episode: 


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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

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]]> In this episode, hosts Pam Dunwald and Linda Kritikos define exactly how nurse patient advocates are able to help patients and their families navigate healthcare. Through their independent company, Your Nurse Advocate Consulting, they are able to provide assistance that is truly independent and not tied to or bound by a particular hospital, clinic, or insurance company’s rules. The care they offer untangles complex medications, assists with daunting decisions, ensures doctors and hospitals thoroughly address patient needs, and keeps families in the loop on everything to do with healthcare.

Pam and Linda each share a personal story of how their individual advocacy for a past client assisted in their long-term recovery and care. Families who live out of state or overseas have entrusted the care of their loved one to Pam or Linda, and through regular calls and conversations, have been kept up-to-date on every doctor consultation, medication change, hospitalization, and have had necessary assistance in arranging hospice or at-home care. They emphasize how official reports - from the Patient Advocate Foundation Annual Impact Report to the President’s Cancer Panel from 2024 - have stated that nurse advocates improve quality of care, reduce readmission rates, improve medication safety, and increase both health outcomes for patients and reduce stress for family caregivers.   


References Cited in This Episode:


Resources Mentioned in This Episode: 


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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

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]]> Mon, 03 Nov 2025 04:15:00 -0600 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 877 In this episode, hosts Pam Dunwald and Linda Kritikos define exactly how nurse patient advocates are able to help patients and their families navigate healthcare. Through their independent company, Your Nurse Advocate Consulting, they are able to provide assistance that is truly independent and not tied to or bound by a particular hospital, clinic, or insurance company’s rules. The care they offer untangles complex medications, assists with daunting decisions, ensures doctors and hospitals thoroughly address patient needs, and keeps families in the loop on everything to do with healthcare.

Pam and Linda each share a personal story of how their individual advocacy for a past client assisted in their long-term recovery and care. Families who live out of state or overseas have entrusted the care of their loved one to Pam or Linda, and through regular calls and conversations, have been kept up-to-date on every doctor consultation, medication change, hospitalization, and have had necessary assistance in arranging hospice or at-home care. They emphasize how official reports - from the Patient Advocate Foundation Annual Impact Report to the President’s Cancer Panel from 2024 - have stated that nurse advocates improve quality of care, reduce readmission rates, improve medication safety, and increase both health outcomes for patients and reduce stress for family caregivers.   


References Cited in This Episode:


Resources Mentioned in This Episode: 


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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 

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]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Pam Dunwald Linda Kritikos When Systems Fail: Managing Gaps in Healthcare 1 1 When Systems Fail: Managing Gaps in Healthcare full d742591b-02c8-44b7-b2cf-9a9e581cb87d https://share.transistor.fm/s/45cc4f46 Hosts Pam Dunwald and Linda Kritikos welcome listeners to the first episode of Healthcare Redefined: Advocating for Aging Adults and Their Families. Pam and Linda unpack the reason they created Your Nurse Advocate Consulting and, by extension, this podcast: to help fill the gaps healthcare can leave in people’s lives. How the people-centred focus sometimes slips through the cracks and leaves patients, especially aging adults, with confusion, missing medication, unclear instructions, or just a lack of support. Pam and Linda are here to change that.


Their stated goal is simple: to be your trusted guide through the confusing, often overwhelming world of healthcare, especially when the system doesn’t work the way it should. And because healthcare is complicated, it’s not always intentional when hospitals or clinics miss things. Sometimes it’s system overwhelm or a lack of time. But either way, communication breakdowns, missing test results, playing phone tag with insurance, and many more of these little gaps in care negatively impact the people being cared for. Pam and Linda are here to fill the gaps the system leaves behind. Through Your Nurse Advocate Consulting and Healthcare Redefined, they’re offering insight, advice, guidance, and support in navigating the complex and sometimes lacking world of healthcare.   

Resources Mentioned in This Episode: 


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Contact Pam Dunwald & Linda Kritikos| Your Nurse Advocate Consulting: 


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]]> Hosts Pam Dunwald and Linda Kritikos welcome listeners to the first episode of Healthcare Redefined: Advocating for Aging Adults and Their Families. Pam and Linda unpack the reason they created Your Nurse Advocate Consulting and, by extension, this podcast: to help fill the gaps healthcare can leave in people’s lives. How the people-centred focus sometimes slips through the cracks and leaves patients, especially aging adults, with confusion, missing medication, unclear instructions, or just a lack of support. Pam and Linda are here to change that.


Their stated goal is simple: to be your trusted guide through the confusing, often overwhelming world of healthcare, especially when the system doesn’t work the way it should. And because healthcare is complicated, it’s not always intentional when hospitals or clinics miss things. Sometimes it’s system overwhelm or a lack of time. But either way, communication breakdowns, missing test results, playing phone tag with insurance, and many more of these little gaps in care negatively impact the people being cared for. Pam and Linda are here to fill the gaps the system leaves behind. Through Your Nurse Advocate Consulting and Healthcare Redefined, they’re offering insight, advice, guidance, and support in navigating the complex and sometimes lacking world of healthcare.   

Resources Mentioned in This Episode: 


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Contact Pam Dunwald & Linda Kritikos| Your Nurse Advocate Consulting: 


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]]> Mon, 03 Nov 2025 04:00:00 -0600 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 655 Hosts Pam Dunwald and Linda Kritikos welcome listeners to the first episode of Healthcare Redefined: Advocating for Aging Adults and Their Families. Pam and Linda unpack the reason they created Your Nurse Advocate Consulting and, by extension, this podcast: to help fill the gaps healthcare can leave in people’s lives. How the people-centred focus sometimes slips through the cracks and leaves patients, especially aging adults, with confusion, missing medication, unclear instructions, or just a lack of support. Pam and Linda are here to change that.


Their stated goal is simple: to be your trusted guide through the confusing, often overwhelming world of healthcare, especially when the system doesn’t work the way it should. And because healthcare is complicated, it’s not always intentional when hospitals or clinics miss things. Sometimes it’s system overwhelm or a lack of time. But either way, communication breakdowns, missing test results, playing phone tag with insurance, and many more of these little gaps in care negatively impact the people being cared for. Pam and Linda are here to fill the gaps the system leaves behind. Through Your Nurse Advocate Consulting and Healthcare Redefined, they’re offering insight, advice, guidance, and support in navigating the complex and sometimes lacking world of healthcare.   

Resources Mentioned in This Episode: 


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Contact Pam Dunwald & Linda Kritikos| Your Nurse Advocate Consulting: 


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]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Pam Dunwald Linda Kritikos Healthcare Redefined Trailer Healthcare Redefined Trailer trailer c14a3905-893e-4c92-9ce9-94e8a59fbe77 https://share.transistor.fm/s/94931d91
Welcome to Healthcare Redefined: Advocating for Aging Adults and Their Families, presented by Your Nurse Advocate Consulting. Hosts Pam and Linda are here to empower families to confidently navigate the complexities of healthcare and aging. They will impart expert advice, share real stories, and provide practical tools for families whose loved ones are in their golden years. Each episode, Pam and Linda will explore topics like demystifying Medicare, creating collaborative care plans, or how to handle a healthcare crisis. What questions do you have about aging family members? Subscribe to Healthcare Redefined on your favorite podcast platform and finally get the clarity and understanding you need.

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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 


]]>
Welcome to Healthcare Redefined: Advocating for Aging Adults and Their Families, presented by Your Nurse Advocate Consulting. Hosts Pam and Linda are here to empower families to confidently navigate the complexities of healthcare and aging. They will impart expert advice, share real stories, and provide practical tools for families whose loved ones are in their golden years. Each episode, Pam and Linda will explore topics like demystifying Medicare, creating collaborative care plans, or how to handle a healthcare crisis. What questions do you have about aging family members? Subscribe to Healthcare Redefined on your favorite podcast platform and finally get the clarity and understanding you need.

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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 


]]> Mon, 18 Aug 2025 03:00:00 -0500 Pam Dunwald & Linda Kritikos Pam Dunwald & Linda Kritikos 43
Welcome to Healthcare Redefined: Advocating for Aging Adults and Their Families, presented by Your Nurse Advocate Consulting. Hosts Pam and Linda are here to empower families to confidently navigate the complexities of healthcare and aging. They will impart expert advice, share real stories, and provide practical tools for families whose loved ones are in their golden years. Each episode, Pam and Linda will explore topics like demystifying Medicare, creating collaborative care plans, or how to handle a healthcare crisis. What questions do you have about aging family members? Subscribe to Healthcare Redefined on your favorite podcast platform and finally get the clarity and understanding you need.

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Contact Pam Dunwald & Linda Kritikos | Your Nurse Advocate Consulting: 


]]> aging, health, healthcare, senior care, seniors, nursing, nurse advocate, family, home health, hospice, acute care, emergency care, case management, Aging adults healthcare, Nurse advocate, Care planning for families, Healthcare navigation tips, Eldercare support, Caregiver resources, Advocacy in healthcare, Geriatric wellness strategies, Long-term care planning, Navigating Medicare and insurance, Compassionate caregiving support, Aging parents, Elderly parents, Baby Boomers, Care for Aging Parents, Care for Elderly Parents, Help with Aging Parents, Help with Elderly Parents No Pam Dunwald Linda Kritikos