It’s Going to be Good: Building Your Accounting Firm Transistor (https://transistor.fm) https://feeds.transistor.fm/goingtobegood Join Anna and Jill as they guide you on a journey of building something worth building. © 2025 Anna Ready & Jill Chun 54933091-08ef-5655-9195-e94c22a27065 yes Jill Chun Anna Ready en Tue, 24 Sep 2024 11:20:08 -0700 Wed, 18 Jun 2025 08:58:40 -0700 http://goingtobegood.com/ https://img.transistor.fm/xS0lHtzzEra-c9ZKrjoyZSu_Y9uIVKMrpVCXCe9pOWQ/rs:fill:3000:3000:1/q:60/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM2NDUxLzE2OTI2/NjM4NTYtYXJ0d29y/ay5qcGc.jpg It’s Going to be Good: Building Your Accounting Firm http://goingtobegood.com/ episodic Anna Ready & Jill Chun Join Anna and Jill as they guide you on a journey of building something worth building. Join Anna and Jill as they guide you on a journey of building something worth building. accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees Accrew podcast@accrew.io No No 41. Taking A Break 41 41 41. Taking A Break full 5d2116c4-23ba-4785-a524-ce5cbb80b3cd https://share.transistor.fm/s/b093756b We're taking Q4 off from recording new episodes! So, let's unpack what planning + taking this (or any) break actually looks like:

  • Where would one of us, Anna as a CEO and Jill as a COO, even start with planning our out-of-office time?
    • TIP: What do you know that no one else knows?
  • What does it look like to trust our team while one (or the both) of us is out on that well-deserved break? 
  • Can we give ourselves grace for the things that we didn't get to? (We're all only human, after all!)

Taking a break gets its own episode because, at the end of the day, if you aren't able to step away -- do you own the business, or does it own you?

We'll back with more episodes in a few short months so that Anna can focus on the launch of AccrewU's first course, Accounting Fundamentals, and Jill can really be present in the preciousness that is maternity leave! 

In the meantime, we hope you get inspired to take a break and look at trees (or lakes, or beaches, or puppies, or whatever your jam is) instead of spreadsheets!


Ready to learn more about the AccrewU course, Accounting Fundamentals?
Or, are you ready to invest in yourself by taking the course? Enroll today! 


Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

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]]> We're taking Q4 off from recording new episodes! So, let's unpack what planning + taking this (or any) break actually looks like:

  • Where would one of us, Anna as a CEO and Jill as a COO, even start with planning our out-of-office time?
    • TIP: What do you know that no one else knows?
  • What does it look like to trust our team while one (or the both) of us is out on that well-deserved break? 
  • Can we give ourselves grace for the things that we didn't get to? (We're all only human, after all!)

Taking a break gets its own episode because, at the end of the day, if you aren't able to step away -- do you own the business, or does it own you?

We'll back with more episodes in a few short months so that Anna can focus on the launch of AccrewU's first course, Accounting Fundamentals, and Jill can really be present in the preciousness that is maternity leave! 

In the meantime, we hope you get inspired to take a break and look at trees (or lakes, or beaches, or puppies, or whatever your jam is) instead of spreadsheets!


Ready to learn more about the AccrewU course, Accounting Fundamentals?
Or, are you ready to invest in yourself by taking the course? Enroll today! 


Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

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Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Tue, 24 Sep 2024 11:20:08 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3351 We're taking Q4 off from recording new episodes! So, let's unpack what planning + taking this (or any) break actually looks like:

  • Where would one of us, Anna as a CEO and Jill as a COO, even start with planning our out-of-office time?
    • TIP: What do you know that no one else knows?
  • What does it look like to trust our team while one (or the both) of us is out on that well-deserved break? 
  • Can we give ourselves grace for the things that we didn't get to? (We're all only human, after all!)

Taking a break gets its own episode because, at the end of the day, if you aren't able to step away -- do you own the business, or does it own you?

We'll back with more episodes in a few short months so that Anna can focus on the launch of AccrewU's first course, Accounting Fundamentals, and Jill can really be present in the preciousness that is maternity leave! 

In the meantime, we hope you get inspired to take a break and look at trees (or lakes, or beaches, or puppies, or whatever your jam is) instead of spreadsheets!


Ready to learn more about the AccrewU course, Accounting Fundamentals?
Or, are you ready to invest in yourself by taking the course? Enroll today! 


Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 40. Setting The Bar High 40 40 40. Setting The Bar High full 5b0cc57f-c874-4183-9863-c57a63c3d4c9 https://share.transistor.fm/s/3c060656 How can you create a culture where people do their work, do it well, and do it on time? 

In this episode, we dive into setting high expectations! High expectations go beyond just telling people what to do; they create a culture of accountability, excellence, and purpose. 

As a firm owner, you set the tone for your team; what you permit, you promote. If you’re not holding yourself to high standards, how can you expect your employees to do the same? When leaders consistently demonstrate the behaviors they want to see—like aiming for excellence, being transparent about mistakes, and holding themselves accountable—it fosters a work environment where everyone knows what’s expected and feels motivated to deliver their best.

Setting high expectations is about helping your team to grow and find meaning in their work. 

  • When employees understand what excellence looks like and feel supported in reaching it, they are more likely to take ownership of their responsibilities, meet deadlines, and contribute to a culture of success. 
  • On the other hand, if standards are low or unclear, it can lead to disengagement, lack of motivation, and a feeling that the work doesn't matter. 

Your commitment to setting and maintaining high expectations—starting with yourself—is key to building a motivated, dedicated team that thrives on excellence and drives your business forward.


Ready to learn more about the AccrewU course, Accounting Fundamentals?
Or, are you ready to invest in yourself by taking the course? Enroll today! 


Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> How can you create a culture where people do their work, do it well, and do it on time? 

In this episode, we dive into setting high expectations! High expectations go beyond just telling people what to do; they create a culture of accountability, excellence, and purpose. 

As a firm owner, you set the tone for your team; what you permit, you promote. If you’re not holding yourself to high standards, how can you expect your employees to do the same? When leaders consistently demonstrate the behaviors they want to see—like aiming for excellence, being transparent about mistakes, and holding themselves accountable—it fosters a work environment where everyone knows what’s expected and feels motivated to deliver their best.

Setting high expectations is about helping your team to grow and find meaning in their work. 

  • When employees understand what excellence looks like and feel supported in reaching it, they are more likely to take ownership of their responsibilities, meet deadlines, and contribute to a culture of success. 
  • On the other hand, if standards are low or unclear, it can lead to disengagement, lack of motivation, and a feeling that the work doesn't matter. 

Your commitment to setting and maintaining high expectations—starting with yourself—is key to building a motivated, dedicated team that thrives on excellence and drives your business forward.


Ready to learn more about the AccrewU course, Accounting Fundamentals?
Or, are you ready to invest in yourself by taking the course? Enroll today! 


Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Tue, 10 Sep 2024 08:51:40 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 4013 How can you create a culture where people do their work, do it well, and do it on time? 

In this episode, we dive into setting high expectations! High expectations go beyond just telling people what to do; they create a culture of accountability, excellence, and purpose. 

As a firm owner, you set the tone for your team; what you permit, you promote. If you’re not holding yourself to high standards, how can you expect your employees to do the same? When leaders consistently demonstrate the behaviors they want to see—like aiming for excellence, being transparent about mistakes, and holding themselves accountable—it fosters a work environment where everyone knows what’s expected and feels motivated to deliver their best.

Setting high expectations is about helping your team to grow and find meaning in their work. 

  • When employees understand what excellence looks like and feel supported in reaching it, they are more likely to take ownership of their responsibilities, meet deadlines, and contribute to a culture of success. 
  • On the other hand, if standards are low or unclear, it can lead to disengagement, lack of motivation, and a feeling that the work doesn't matter. 

Your commitment to setting and maintaining high expectations—starting with yourself—is key to building a motivated, dedicated team that thrives on excellence and drives your business forward.


Ready to learn more about the AccrewU course, Accounting Fundamentals?
Or, are you ready to invest in yourself by taking the course? Enroll today! 


Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 39. Sales & Repricing So Clients Keep Saying Yes! (Part 2) 39 39 39. Sales & Repricing So Clients Keep Saying Yes! (Part 2) full 937a4917-ee72-4628-96c4-c91f36306a7a https://share.transistor.fm/s/dd7e046d "Either we're both thrilled to work together or we shouldn't."

We believe that sales is designed to establish long-term partnerships rather than just making the sale. It's about partnership over promises. 

Let’s be real - overpromising only leads to trouble down the line. It’s crucial to be clear about what you can deliver and, just as importantly, what you can’t. Clients will respect honesty, and that will set the stage for a long-term, trust-based partnership.


First impressions also matter, especially in our field. So, the initial onboarding experience is where you set the tone for everything that follows. Communication is the name of the game here. It’s likely the reason they came to you in the first place, so be clear, be concise, and don’t shy away from setting realistic expectations right from the start.


And repricing is one of the trickiest parts of client management. From fumbling through overly apologetic explanations to streamlining our process, there isn't one right way to do this... but there are a few wrong ones. Now, we keep it simple. We’re upfront about where our time goes, and we offer clients options that align with their values. Some clients want that deeper connection and are willing to invest more, while others prioritize affordability. It’s all about meeting clients where they are, without overcomplicating things.


Sales is tough, no doubt about it. But it doesn’t have to be miserable. By focusing on partnership from the outset, you set the stage for a relationship where clients are excited to say "yes"—and happy to keep saying it, even when you have to reprice their services. Remember, how you start is how you intend to continue!


Listen in to part 2 of the conversation with Anna and Jill as they discuss making sales and repricing effective and easy to tackle... because it's pretty essential to your business.


Join the waitlist and get updates on the Accounting Fundamentals Course from Accrew U!

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> "Either we're both thrilled to work together or we shouldn't."

We believe that sales is designed to establish long-term partnerships rather than just making the sale. It's about partnership over promises. 

Let’s be real - overpromising only leads to trouble down the line. It’s crucial to be clear about what you can deliver and, just as importantly, what you can’t. Clients will respect honesty, and that will set the stage for a long-term, trust-based partnership.


First impressions also matter, especially in our field. So, the initial onboarding experience is where you set the tone for everything that follows. Communication is the name of the game here. It’s likely the reason they came to you in the first place, so be clear, be concise, and don’t shy away from setting realistic expectations right from the start.


And repricing is one of the trickiest parts of client management. From fumbling through overly apologetic explanations to streamlining our process, there isn't one right way to do this... but there are a few wrong ones. Now, we keep it simple. We’re upfront about where our time goes, and we offer clients options that align with their values. Some clients want that deeper connection and are willing to invest more, while others prioritize affordability. It’s all about meeting clients where they are, without overcomplicating things.


Sales is tough, no doubt about it. But it doesn’t have to be miserable. By focusing on partnership from the outset, you set the stage for a relationship where clients are excited to say "yes"—and happy to keep saying it, even when you have to reprice their services. Remember, how you start is how you intend to continue!


Listen in to part 2 of the conversation with Anna and Jill as they discuss making sales and repricing effective and easy to tackle... because it's pretty essential to your business.


Join the waitlist and get updates on the Accounting Fundamentals Course from Accrew U!

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Tue, 27 Aug 2024 09:30:08 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3853 "Either we're both thrilled to work together or we shouldn't."

We believe that sales is designed to establish long-term partnerships rather than just making the sale. It's about partnership over promises. 

Let’s be real - overpromising only leads to trouble down the line. It’s crucial to be clear about what you can deliver and, just as importantly, what you can’t. Clients will respect honesty, and that will set the stage for a long-term, trust-based partnership.


First impressions also matter, especially in our field. So, the initial onboarding experience is where you set the tone for everything that follows. Communication is the name of the game here. It’s likely the reason they came to you in the first place, so be clear, be concise, and don’t shy away from setting realistic expectations right from the start.


And repricing is one of the trickiest parts of client management. From fumbling through overly apologetic explanations to streamlining our process, there isn't one right way to do this... but there are a few wrong ones. Now, we keep it simple. We’re upfront about where our time goes, and we offer clients options that align with their values. Some clients want that deeper connection and are willing to invest more, while others prioritize affordability. It’s all about meeting clients where they are, without overcomplicating things.


Sales is tough, no doubt about it. But it doesn’t have to be miserable. By focusing on partnership from the outset, you set the stage for a relationship where clients are excited to say "yes"—and happy to keep saying it, even when you have to reprice their services. Remember, how you start is how you intend to continue!


Listen in to part 2 of the conversation with Anna and Jill as they discuss making sales and repricing effective and easy to tackle... because it's pretty essential to your business.


Join the waitlist and get updates on the Accounting Fundamentals Course from Accrew U!

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 38. Sales & Repricing So Clients Keep Saying Yes! 38 38 38. Sales & Repricing So Clients Keep Saying Yes! full 6b69b720-79e0-4277-afe8-eda512d32226 https://share.transistor.fm/s/6471c032 The goal of sales is not simply to get to the "yes." The goal of sales is to get to the right "yes."

Finding and keeping the right fit clients is a game-changer for any company. It means that you get to streamline your processes, because you're only working within your specialty, your clients are well-served, and your team gets to work in their sweet spot - win, win, win!

Getting wise about how you bring in clients, how you track progress throughout the sales pipeline, and how things actually worked out with them in the end - did they sign? were they a great fit? - it all makes up your sales process. And it can mean the difference between an easy, repeatable process and something you dread, because you feel like you're constantly reinventing the wheel.

Good fit clients will stay and keep saying "Yes!" to working with you. The issues with clients who aren't a good fit will come up eventually.

So how can you make this process as easy as possible, so it's not the kind of work you hate doing? We got you!

Listen in as Jill and Anna talk about how to set your future self up for success, so that one of the most important things you can do for your firm, bring in new clients, isn't the kind of work you dread.


Join the waitlist and get updates on the Accounting Fundamentals Course from Accrew U!

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> The goal of sales is not simply to get to the "yes." The goal of sales is to get to the right "yes."

Finding and keeping the right fit clients is a game-changer for any company. It means that you get to streamline your processes, because you're only working within your specialty, your clients are well-served, and your team gets to work in their sweet spot - win, win, win!

Getting wise about how you bring in clients, how you track progress throughout the sales pipeline, and how things actually worked out with them in the end - did they sign? were they a great fit? - it all makes up your sales process. And it can mean the difference between an easy, repeatable process and something you dread, because you feel like you're constantly reinventing the wheel.

Good fit clients will stay and keep saying "Yes!" to working with you. The issues with clients who aren't a good fit will come up eventually.

So how can you make this process as easy as possible, so it's not the kind of work you hate doing? We got you!

Listen in as Jill and Anna talk about how to set your future self up for success, so that one of the most important things you can do for your firm, bring in new clients, isn't the kind of work you dread.


Join the waitlist and get updates on the Accounting Fundamentals Course from Accrew U!

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Tue, 13 Aug 2024 09:50:41 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 2614 The goal of sales is not simply to get to the "yes." The goal of sales is to get to the right "yes."

Finding and keeping the right fit clients is a game-changer for any company. It means that you get to streamline your processes, because you're only working within your specialty, your clients are well-served, and your team gets to work in their sweet spot - win, win, win!

Getting wise about how you bring in clients, how you track progress throughout the sales pipeline, and how things actually worked out with them in the end - did they sign? were they a great fit? - it all makes up your sales process. And it can mean the difference between an easy, repeatable process and something you dread, because you feel like you're constantly reinventing the wheel.

Good fit clients will stay and keep saying "Yes!" to working with you. The issues with clients who aren't a good fit will come up eventually.

So how can you make this process as easy as possible, so it's not the kind of work you hate doing? We got you!

Listen in as Jill and Anna talk about how to set your future self up for success, so that one of the most important things you can do for your firm, bring in new clients, isn't the kind of work you dread.


Join the waitlist and get updates on the Accounting Fundamentals Course from Accrew U!

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 37. What Got You Here Won’t Get You There 37 37 37. What Got You Here Won’t Get You There full 0627bb97-86f4-4780-9120-bea66a3e6de4 https://share.transistor.fm/s/bbf2e5fa Listen to the last 15 minutes of this episode to hear about an exciting project we've been working on!
Learn more HERE

The tools that helped you build your company at the beginning aren't the skills you'll continue needing as you grow and scale. There is a learning curve when you move away from startup mode into a more sophisticated form of leadership.

As the leader of an organization, the skills you gained to build your firm, like being the technical expert or the best salesperson, aren't the things that will continue being essential to you as you, your team, and your company grow.

Moving from knowing the right answer into equipping others to know the right answer is a key example of this. Mentorship and development is a the key to empowering others to be successful, so the success of your company is no longer entirely on your shoulders.

This episode outlines a lot of the ways that we tend to think and act and how those behaviors can cease to serve us. It takes a lot of self-reflection and reimagining what purpose you serve is the right starting point for becoming the leader you want to be.

Join us as Anna and Jill discuss how their skills have had to adapt and change across time as Accrew has grown.


Sign up for updates on the Accounting Fundamentals Course from Accrew U

Links mentioned in this episode
Link to What Got You Here Won't Get You There by Marshall Goldsmith

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Listen to the last 15 minutes of this episode to hear about an exciting project we've been working on!
Learn more HERE

The tools that helped you build your company at the beginning aren't the skills you'll continue needing as you grow and scale. There is a learning curve when you move away from startup mode into a more sophisticated form of leadership.

As the leader of an organization, the skills you gained to build your firm, like being the technical expert or the best salesperson, aren't the things that will continue being essential to you as you, your team, and your company grow.

Moving from knowing the right answer into equipping others to know the right answer is a key example of this. Mentorship and development is a the key to empowering others to be successful, so the success of your company is no longer entirely on your shoulders.

This episode outlines a lot of the ways that we tend to think and act and how those behaviors can cease to serve us. It takes a lot of self-reflection and reimagining what purpose you serve is the right starting point for becoming the leader you want to be.

Join us as Anna and Jill discuss how their skills have had to adapt and change across time as Accrew has grown.


Sign up for updates on the Accounting Fundamentals Course from Accrew U

Links mentioned in this episode
Link to What Got You Here Won't Get You There by Marshall Goldsmith

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Tue, 23 Jul 2024 12:20:31 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 4363 Listen to the last 15 minutes of this episode to hear about an exciting project we've been working on!
Learn more HERE

The tools that helped you build your company at the beginning aren't the skills you'll continue needing as you grow and scale. There is a learning curve when you move away from startup mode into a more sophisticated form of leadership.

As the leader of an organization, the skills you gained to build your firm, like being the technical expert or the best salesperson, aren't the things that will continue being essential to you as you, your team, and your company grow.

Moving from knowing the right answer into equipping others to know the right answer is a key example of this. Mentorship and development is a the key to empowering others to be successful, so the success of your company is no longer entirely on your shoulders.

This episode outlines a lot of the ways that we tend to think and act and how those behaviors can cease to serve us. It takes a lot of self-reflection and reimagining what purpose you serve is the right starting point for becoming the leader you want to be.

Join us as Anna and Jill discuss how their skills have had to adapt and change across time as Accrew has grown.


Sign up for updates on the Accounting Fundamentals Course from Accrew U

Links mentioned in this episode
Link to What Got You Here Won't Get You There by Marshall Goldsmith

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 36. Ongoing Client Relationships That Foster "Raving Fans" - Part 2 36 36 36. Ongoing Client Relationships That Foster "Raving Fans" - Part 2 full 2ca7c6a9-6cc5-4088-98e1-0444cfee081a https://share.transistor.fm/s/e142d7ef It's not enough to aim at having a satisfied customer; what you should be aiming at is a customer who is so overwhelmed by the service they've received that they have to tell everyone about it.

Our conversation continues around this idea, which comes from Ken Blanchard's book Raving Fans.
 
Prioritizing creating a great client experience is a long game. It's not just about the immediate benefit of revenue, and so much more about the ongoing relationship and benefits of playing that infinite game.

When your clients' goals and your goals can align, that's where the magic happens!

When it's not working, how do you identify exactly what's not working, tackle those problems, and know when to call it? And starting that conversation about whether things are working can be challenging, but has the potential to engage clients who can either become raving fans or who would be better served at another firm.

At Accrew, we're still thinking about and working on all of this! There could be better ways to gather proactive data on client satisfaction with as little effort from the client as possible. And we want to continue finding opportunities to add even more value and align our values and priorities with the clients' goals.

We aim to love working with our clients. Listen in to part 2 of 2 episodes of our discussion around building excellent client relationships that foster them becoming "raving fans."


Links mentioned in this episode
Link to RAVING FANS | A Revolutionary Approach to Customer Service by Ken Blanchard

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> It's not enough to aim at having a satisfied customer; what you should be aiming at is a customer who is so overwhelmed by the service they've received that they have to tell everyone about it.

Our conversation continues around this idea, which comes from Ken Blanchard's book Raving Fans.
 
Prioritizing creating a great client experience is a long game. It's not just about the immediate benefit of revenue, and so much more about the ongoing relationship and benefits of playing that infinite game.

When your clients' goals and your goals can align, that's where the magic happens!

When it's not working, how do you identify exactly what's not working, tackle those problems, and know when to call it? And starting that conversation about whether things are working can be challenging, but has the potential to engage clients who can either become raving fans or who would be better served at another firm.

At Accrew, we're still thinking about and working on all of this! There could be better ways to gather proactive data on client satisfaction with as little effort from the client as possible. And we want to continue finding opportunities to add even more value and align our values and priorities with the clients' goals.

We aim to love working with our clients. Listen in to part 2 of 2 episodes of our discussion around building excellent client relationships that foster them becoming "raving fans."


Links mentioned in this episode
Link to RAVING FANS | A Revolutionary Approach to Customer Service by Ken Blanchard

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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]]> Wed, 10 Jul 2024 10:00:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 4315 It's not enough to aim at having a satisfied customer; what you should be aiming at is a customer who is so overwhelmed by the service they've received that they have to tell everyone about it.

Our conversation continues around this idea, which comes from Ken Blanchard's book Raving Fans.
 
Prioritizing creating a great client experience is a long game. It's not just about the immediate benefit of revenue, and so much more about the ongoing relationship and benefits of playing that infinite game.

When your clients' goals and your goals can align, that's where the magic happens!

When it's not working, how do you identify exactly what's not working, tackle those problems, and know when to call it? And starting that conversation about whether things are working can be challenging, but has the potential to engage clients who can either become raving fans or who would be better served at another firm.

At Accrew, we're still thinking about and working on all of this! There could be better ways to gather proactive data on client satisfaction with as little effort from the client as possible. And we want to continue finding opportunities to add even more value and align our values and priorities with the clients' goals.

We aim to love working with our clients. Listen in to part 2 of 2 episodes of our discussion around building excellent client relationships that foster them becoming "raving fans."


Links mentioned in this episode
Link to RAVING FANS | A Revolutionary Approach to Customer Service by Ken Blanchard

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 35. Ongoing Client Relationships That Foster "Raving Fans" - Part 1 35 35 35. Ongoing Client Relationships That Foster "Raving Fans" - Part 1 full be11607b-94bc-4eae-aa6c-aa83dfe24209 https://share.transistor.fm/s/3733d538 It's not enough to aim at having a satisfied customer; what you should be aiming at is a customer who is so overwhelmed by the service they've received that they have to tell everyone about it. For us, that's been a key element to our growth through referrals from both client & referral partners.
 
This idea comes from Ken Blanchard's book Raving Fans. We think this starts with understanding what makes your firm unique and enjoyable to work with. If your best fit clients love working with you because of how fast you work, how precise your reports are, or how effectively and frequently you communicate - that's what makes working with you awesome and creates raving fans.

Then, once you're engaged with clients who are a great fit and are picking up what you're putting down, you need to continue showing up in that way day after day.

Building systems and fostering a team that makes working with you an enjoyable experience for your clients creates raving fans.

And only offering the kinds of services you enjoy allows you to continue loving what you do!

Listen in to part 1 of 2 episodes where we discuss building trust and relationships with clients that make them "raving fans" and some of the systems and processes we implement to make sure this happens as often as possible. 

Links mentioned in this episode
Link to RAVING FANS | A Revolutionary Approach to Customer Service by Ken Blanchard

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> It's not enough to aim at having a satisfied customer; what you should be aiming at is a customer who is so overwhelmed by the service they've received that they have to tell everyone about it. For us, that's been a key element to our growth through referrals from both client & referral partners.
 
This idea comes from Ken Blanchard's book Raving Fans. We think this starts with understanding what makes your firm unique and enjoyable to work with. If your best fit clients love working with you because of how fast you work, how precise your reports are, or how effectively and frequently you communicate - that's what makes working with you awesome and creates raving fans.

Then, once you're engaged with clients who are a great fit and are picking up what you're putting down, you need to continue showing up in that way day after day.

Building systems and fostering a team that makes working with you an enjoyable experience for your clients creates raving fans.

And only offering the kinds of services you enjoy allows you to continue loving what you do!

Listen in to part 1 of 2 episodes where we discuss building trust and relationships with clients that make them "raving fans" and some of the systems and processes we implement to make sure this happens as often as possible. 

Links mentioned in this episode
Link to RAVING FANS | A Revolutionary Approach to Customer Service by Ken Blanchard

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Tue, 25 Jun 2024 10:04:08 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3791 It's not enough to aim at having a satisfied customer; what you should be aiming at is a customer who is so overwhelmed by the service they've received that they have to tell everyone about it. For us, that's been a key element to our growth through referrals from both client & referral partners.
 
This idea comes from Ken Blanchard's book Raving Fans. We think this starts with understanding what makes your firm unique and enjoyable to work with. If your best fit clients love working with you because of how fast you work, how precise your reports are, or how effectively and frequently you communicate - that's what makes working with you awesome and creates raving fans.

Then, once you're engaged with clients who are a great fit and are picking up what you're putting down, you need to continue showing up in that way day after day.

Building systems and fostering a team that makes working with you an enjoyable experience for your clients creates raving fans.

And only offering the kinds of services you enjoy allows you to continue loving what you do!

Listen in to part 1 of 2 episodes where we discuss building trust and relationships with clients that make them "raving fans" and some of the systems and processes we implement to make sure this happens as often as possible. 

Links mentioned in this episode
Link to RAVING FANS | A Revolutionary Approach to Customer Service by Ken Blanchard

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 34. Networking Like a Pro - Part 2 34 34 34. Networking Like a Pro - Part 2 full 427c29a1-e637-4f30-959e-d2958db05001 https://share.transistor.fm/s/3d691a7e Anna and Jill continue their conversation around networking, referrals and doing business in a way that builds trust.


Giving and receiving referrals is a huge part of a service-based business. But knowing how to do this isn't necessarily intuitive. 

Building a referral network is all about relationships, so how you establish interest, build rapport and being able to effectively refer to other businesses makes all the difference. 

What you need to know comes down to the basics: Are they someone I could trust? What do they actually do? Would they be able to effectively help a referral? Would they be a good fit? Are they even taking on new clients? How would they ideally receive referrals? 

And at the end of the day, it often starts with your own generosity, so expecting to receive referrals before you've ever even given one isn't entirely realistic. 

Once you've got a good sense of what  your referral sources do well, you can start informing them about how you best work. Are you taking on new clients? If so, in what industries? And what time of year do you take on clients if your business has a "busy season?" 

Ultimately, who is your ideal fit client and how can you effectively refer ideal clients to each other? 

Networking and referring effectively really comes down to building relational equity with other leaders in your circle. And how you do that matters. 

Listen in to part 2 of 2, as Jill and Anna talk through their experiences and thoughts around networking & referring effectively. 


Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Anna and Jill continue their conversation around networking, referrals and doing business in a way that builds trust.


Giving and receiving referrals is a huge part of a service-based business. But knowing how to do this isn't necessarily intuitive. 

Building a referral network is all about relationships, so how you establish interest, build rapport and being able to effectively refer to other businesses makes all the difference. 

What you need to know comes down to the basics: Are they someone I could trust? What do they actually do? Would they be able to effectively help a referral? Would they be a good fit? Are they even taking on new clients? How would they ideally receive referrals? 

And at the end of the day, it often starts with your own generosity, so expecting to receive referrals before you've ever even given one isn't entirely realistic. 

Once you've got a good sense of what  your referral sources do well, you can start informing them about how you best work. Are you taking on new clients? If so, in what industries? And what time of year do you take on clients if your business has a "busy season?" 

Ultimately, who is your ideal fit client and how can you effectively refer ideal clients to each other? 

Networking and referring effectively really comes down to building relational equity with other leaders in your circle. And how you do that matters. 

Listen in to part 2 of 2, as Jill and Anna talk through their experiences and thoughts around networking & referring effectively. 


Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Tue, 11 Jun 2024 10:00:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 2156 Anna and Jill continue their conversation around networking, referrals and doing business in a way that builds trust.


Giving and receiving referrals is a huge part of a service-based business. But knowing how to do this isn't necessarily intuitive. 

Building a referral network is all about relationships, so how you establish interest, build rapport and being able to effectively refer to other businesses makes all the difference. 

What you need to know comes down to the basics: Are they someone I could trust? What do they actually do? Would they be able to effectively help a referral? Would they be a good fit? Are they even taking on new clients? How would they ideally receive referrals? 

And at the end of the day, it often starts with your own generosity, so expecting to receive referrals before you've ever even given one isn't entirely realistic. 

Once you've got a good sense of what  your referral sources do well, you can start informing them about how you best work. Are you taking on new clients? If so, in what industries? And what time of year do you take on clients if your business has a "busy season?" 

Ultimately, who is your ideal fit client and how can you effectively refer ideal clients to each other? 

Networking and referring effectively really comes down to building relational equity with other leaders in your circle. And how you do that matters. 

Listen in to part 2 of 2, as Jill and Anna talk through their experiences and thoughts around networking & referring effectively. 


Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 33. Networking Like a Pro - Part 1 33 33 33. Networking Like a Pro - Part 1 full 3955e4ad-9394-4ce3-b9fe-992d662347b1 https://share.transistor.fm/s/2fe64fd9 We genuinely believe that the way you show up in one thing is typically how you show up in most things. This is also what people assume when you run a referral-based business.

When it comes to business, your professional reputation matters. This is even more relevant when you're networking with other business owners and leaders.

Where you network and with whom is a great starting point! Are you hoping to collaborate with other professionals in your industry to share ideas? Or are you looking to gain new clients? Those will happen in different circles.

Once you've got this down, the real work comes in deciding how you want to show up. The goal is to stand out, so you're remembered two weeks or two years down the road as someone they'd send an associate to for services.

But standing out isn't about telling them how great you are. It's often most effective in your ability to make it about them. Demonstrating curiosity, asking thoughtful questions, and connecting on a personal level will make you memorable!

Taking the time to think strategically about how you want to build strategic partnerships can all the difference in the way people talk about your business, how you refer to others, and how people refer to you. It's a long game!

Join us for part 1 of our conversation around how we play the long game of networking.


Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> We genuinely believe that the way you show up in one thing is typically how you show up in most things. This is also what people assume when you run a referral-based business.

When it comes to business, your professional reputation matters. This is even more relevant when you're networking with other business owners and leaders.

Where you network and with whom is a great starting point! Are you hoping to collaborate with other professionals in your industry to share ideas? Or are you looking to gain new clients? Those will happen in different circles.

Once you've got this down, the real work comes in deciding how you want to show up. The goal is to stand out, so you're remembered two weeks or two years down the road as someone they'd send an associate to for services.

But standing out isn't about telling them how great you are. It's often most effective in your ability to make it about them. Demonstrating curiosity, asking thoughtful questions, and connecting on a personal level will make you memorable!

Taking the time to think strategically about how you want to build strategic partnerships can all the difference in the way people talk about your business, how you refer to others, and how people refer to you. It's a long game!

Join us for part 1 of our conversation around how we play the long game of networking.


Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Tue, 28 May 2024 10:15:23 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 2899 We genuinely believe that the way you show up in one thing is typically how you show up in most things. This is also what people assume when you run a referral-based business.

When it comes to business, your professional reputation matters. This is even more relevant when you're networking with other business owners and leaders.

Where you network and with whom is a great starting point! Are you hoping to collaborate with other professionals in your industry to share ideas? Or are you looking to gain new clients? Those will happen in different circles.

Once you've got this down, the real work comes in deciding how you want to show up. The goal is to stand out, so you're remembered two weeks or two years down the road as someone they'd send an associate to for services.

But standing out isn't about telling them how great you are. It's often most effective in your ability to make it about them. Demonstrating curiosity, asking thoughtful questions, and connecting on a personal level will make you memorable!

Taking the time to think strategically about how you want to build strategic partnerships can all the difference in the way people talk about your business, how you refer to others, and how people refer to you. It's a long game!

Join us for part 1 of our conversation around how we play the long game of networking.


Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 32. The Ideal Team Player - Part 2 32 32 32. The Ideal Team Player - Part 2 full 3fb5c756-be36-479e-b503-a40eba590c80 https://share.transistor.fm/s/0f0c7328 Anna and Jill continue their discussion on Patrick Lencioni's The Ideal Team Player.


Humility can look different than we think. Being confident AND knowing there is more to learn is our definition of true humility. It's easy to spot a superiority complex, but harder to see the other end of that spectrum. Being self-deprecating looks like humility, but it can be a very subtle sign of pride or an unhealthy self-focus.

Hunger is essential to growth, but it's also important to balance that tenacity and ambition with showing up as someone others would actually want to work with. This typically looks like a desire to grow, learn and pursue excellence, but not at the cost of other people or the relationships you build with the humans you work with.

Smart, or emotionally intelligent individuals tend to look at the way they work and how it impacts others. It's not about being better than your teammates and it's definitely not about sliding under the radar without being seen as the best OR worst. It's really about comparing yourself to who you were yesterday, not how you compare to someone else today.

So how do you know when you're an Ideal Team Player? And how can you tell when someone on your team is? And what do you do when you realize someone isn't the right team player for your team? 

Listen in to part 2 of 2, as Jill and Anna talk through their experiences leading a team that truly values and expects everyone to show up as The Ideal Team Player, with hunger, humility and smarts.


Links mentioned in this episode
Link to The Ideal Team Player (by Patrick Lencioni and The Table Group)

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Anna and Jill continue their discussion on Patrick Lencioni's The Ideal Team Player.


Humility can look different than we think. Being confident AND knowing there is more to learn is our definition of true humility. It's easy to spot a superiority complex, but harder to see the other end of that spectrum. Being self-deprecating looks like humility, but it can be a very subtle sign of pride or an unhealthy self-focus.

Hunger is essential to growth, but it's also important to balance that tenacity and ambition with showing up as someone others would actually want to work with. This typically looks like a desire to grow, learn and pursue excellence, but not at the cost of other people or the relationships you build with the humans you work with.

Smart, or emotionally intelligent individuals tend to look at the way they work and how it impacts others. It's not about being better than your teammates and it's definitely not about sliding under the radar without being seen as the best OR worst. It's really about comparing yourself to who you were yesterday, not how you compare to someone else today.

So how do you know when you're an Ideal Team Player? And how can you tell when someone on your team is? And what do you do when you realize someone isn't the right team player for your team? 

Listen in to part 2 of 2, as Jill and Anna talk through their experiences leading a team that truly values and expects everyone to show up as The Ideal Team Player, with hunger, humility and smarts.


Links mentioned in this episode
Link to The Ideal Team Player (by Patrick Lencioni and The Table Group)

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Tue, 14 May 2024 08:46:11 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3833 Anna and Jill continue their discussion on Patrick Lencioni's The Ideal Team Player.


Humility can look different than we think. Being confident AND knowing there is more to learn is our definition of true humility. It's easy to spot a superiority complex, but harder to see the other end of that spectrum. Being self-deprecating looks like humility, but it can be a very subtle sign of pride or an unhealthy self-focus.

Hunger is essential to growth, but it's also important to balance that tenacity and ambition with showing up as someone others would actually want to work with. This typically looks like a desire to grow, learn and pursue excellence, but not at the cost of other people or the relationships you build with the humans you work with.

Smart, or emotionally intelligent individuals tend to look at the way they work and how it impacts others. It's not about being better than your teammates and it's definitely not about sliding under the radar without being seen as the best OR worst. It's really about comparing yourself to who you were yesterday, not how you compare to someone else today.

So how do you know when you're an Ideal Team Player? And how can you tell when someone on your team is? And what do you do when you realize someone isn't the right team player for your team? 

Listen in to part 2 of 2, as Jill and Anna talk through their experiences leading a team that truly values and expects everyone to show up as The Ideal Team Player, with hunger, humility and smarts.


Links mentioned in this episode
Link to The Ideal Team Player (by Patrick Lencioni and The Table Group)

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 31. The Ideal Team Player - Part 1 31 31 31. The Ideal Team Player - Part 1 full 6e7d0c00-8c01-4838-ab0a-3d759c03e329 https://share.transistor.fm/s/fae6875a What does it look like to be an Ideal Team Player? We all bring different strengths and skills to an organization, but how can you build a team that works in alignment AND complements each other? 

Patrick Lencioni at The Table Group built a tool that helps you evaluate where you fall on the Venn diagram of Humble + Hungry + Smart.

We define "humility" a bit differently: It's not thinking less of yourself; it is thinking of yourself less (C.S. Lewis). It's not just about avoiding pride or arrogance; it's also not about being self-deprecating or having a lack of confidence. 

"Hungry" is about being eager to work hard and strive for excellence... within the context of healthy boundaries. It's not really about being a workaholic or working so hard to get credit for the effort you put in. 

"Smart" is more about being emotionally intelligent and attuned to the thoughts and feelings of others than it is about being intellectually smart. 

Join us for part 1 of 2 episodes where Anna and Jill discuss The Ideal Team Player, how the tool is leveraged at Accrew, what it looks like in action, and how it's affected the way they work with team members and clients alike!


Links mentioned in this episode
Link to The Ideal Team Player (by Patrick Lencioni and The Table Group)

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> What does it look like to be an Ideal Team Player? We all bring different strengths and skills to an organization, but how can you build a team that works in alignment AND complements each other? 

Patrick Lencioni at The Table Group built a tool that helps you evaluate where you fall on the Venn diagram of Humble + Hungry + Smart.

We define "humility" a bit differently: It's not thinking less of yourself; it is thinking of yourself less (C.S. Lewis). It's not just about avoiding pride or arrogance; it's also not about being self-deprecating or having a lack of confidence. 

"Hungry" is about being eager to work hard and strive for excellence... within the context of healthy boundaries. It's not really about being a workaholic or working so hard to get credit for the effort you put in. 

"Smart" is more about being emotionally intelligent and attuned to the thoughts and feelings of others than it is about being intellectually smart. 

Join us for part 1 of 2 episodes where Anna and Jill discuss The Ideal Team Player, how the tool is leveraged at Accrew, what it looks like in action, and how it's affected the way they work with team members and clients alike!


Links mentioned in this episode
Link to The Ideal Team Player (by Patrick Lencioni and The Table Group)

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Tue, 23 Apr 2024 09:55:53 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3627 What does it look like to be an Ideal Team Player? We all bring different strengths and skills to an organization, but how can you build a team that works in alignment AND complements each other? 

Patrick Lencioni at The Table Group built a tool that helps you evaluate where you fall on the Venn diagram of Humble + Hungry + Smart.

We define "humility" a bit differently: It's not thinking less of yourself; it is thinking of yourself less (C.S. Lewis). It's not just about avoiding pride or arrogance; it's also not about being self-deprecating or having a lack of confidence. 

"Hungry" is about being eager to work hard and strive for excellence... within the context of healthy boundaries. It's not really about being a workaholic or working so hard to get credit for the effort you put in. 

"Smart" is more about being emotionally intelligent and attuned to the thoughts and feelings of others than it is about being intellectually smart. 

Join us for part 1 of 2 episodes where Anna and Jill discuss The Ideal Team Player, how the tool is leveraged at Accrew, what it looks like in action, and how it's affected the way they work with team members and clients alike!


Links mentioned in this episode
Link to The Ideal Team Player (by Patrick Lencioni and The Table Group)

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
Leave a review on Apple Podcasts or Podchaser

Subscribe
Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 30. Unlocking Information: How We Leverage Tools for Shared Knowledge 30 30 30. Unlocking Information: How We Leverage Tools for Shared Knowledge full ac567727-c921-43b2-9bf4-dffa2ff2ff30 https://share.transistor.fm/s/215d3656 It's so easy to silo information or for you or your team to intentionally or unintentionally gatekeep information about systems, tools, or even clients.

So how do you democratize information, so you've got access to the things your team knows, even and especially when they're on vacation or no longer work with your company?

Sharing information across team members and across time is essential to running an effective business. So where do you start?! It starts with creating rhythms and systems for not just storing data, but also maintaining and sharing it. And it requires that everyone on the team is responsible for making this happen.   

Listen in as Jill and Anna talk about how they've build systems to store and regularly maintain information, so everyone knows where to get answers and clients experience minimal friction when changes occur. 

Podcast Sponsors + Advertisers:
Accrew

Follow the Going to Be Good Podcast on Social Media:
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review:
Leave a review on Apple Podcasts or Podchaser

]]> It's so easy to silo information or for you or your team to intentionally or unintentionally gatekeep information about systems, tools, or even clients.

So how do you democratize information, so you've got access to the things your team knows, even and especially when they're on vacation or no longer work with your company?

Sharing information across team members and across time is essential to running an effective business. So where do you start?! It starts with creating rhythms and systems for not just storing data, but also maintaining and sharing it. And it requires that everyone on the team is responsible for making this happen.   

Listen in as Jill and Anna talk about how they've build systems to store and regularly maintain information, so everyone knows where to get answers and clients experience minimal friction when changes occur. 

Podcast Sponsors + Advertisers:
Accrew

Follow the Going to Be Good Podcast on Social Media:
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]]> Tue, 09 Apr 2024 10:12:27 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3816 It's so easy to silo information or for you or your team to intentionally or unintentionally gatekeep information about systems, tools, or even clients.

So how do you democratize information, so you've got access to the things your team knows, even and especially when they're on vacation or no longer work with your company?

Sharing information across team members and across time is essential to running an effective business. So where do you start?! It starts with creating rhythms and systems for not just storing data, but also maintaining and sharing it. And it requires that everyone on the team is responsible for making this happen.   

Listen in as Jill and Anna talk about how they've build systems to store and regularly maintain information, so everyone knows where to get answers and clients experience minimal friction when changes occur. 

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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 29. Fostering A Culture Of Continuous Learning & Development 29 29 29. Fostering A Culture Of Continuous Learning & Development full 6e7ff519-b870-4b6e-b1c7-25a841d33890 https://share.transistor.fm/s/88140d05 Most companies know it's good to do training and development. But how can you actually build a culture around continuous growth, where your team is empowered to upskill?

You have to understand and believe in the actual benefits before you decide to integrate training & development into your organization. It won't appear to affect your bottom line in a direct way, but it has ancillary benefits that absolutely do affect the bottom line; namely in retaining high-quality employees who are loyal to the organization, because growth becomes a real option for them. 

When building a culture around learning and development, it starts with a clear goal. From there, you can outline specific guardrails for what does (and doesn't) count, integrate systems of accountability, and create a culture of generosity with the learning that encourages others to share what they've gained and expands that knowledge beyond just the one individual who completed the training.

It continues to grow and become a real part of the culture when your leaders continually model what it looks like to learn and grow regularly, sharing how they're making incremental progress in their own development.

Join Anna and Jill as they sit down to get into the nitty-gritty of what works (and doesn't) when it creating a learning culture at work!

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]]> Most companies know it's good to do training and development. But how can you actually build a culture around continuous growth, where your team is empowered to upskill?

You have to understand and believe in the actual benefits before you decide to integrate training & development into your organization. It won't appear to affect your bottom line in a direct way, but it has ancillary benefits that absolutely do affect the bottom line; namely in retaining high-quality employees who are loyal to the organization, because growth becomes a real option for them. 

When building a culture around learning and development, it starts with a clear goal. From there, you can outline specific guardrails for what does (and doesn't) count, integrate systems of accountability, and create a culture of generosity with the learning that encourages others to share what they've gained and expands that knowledge beyond just the one individual who completed the training.

It continues to grow and become a real part of the culture when your leaders continually model what it looks like to learn and grow regularly, sharing how they're making incremental progress in their own development.

Join Anna and Jill as they sit down to get into the nitty-gritty of what works (and doesn't) when it creating a learning culture at work!

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]]> Tue, 26 Mar 2024 09:00:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3629 Most companies know it's good to do training and development. But how can you actually build a culture around continuous growth, where your team is empowered to upskill?

You have to understand and believe in the actual benefits before you decide to integrate training & development into your organization. It won't appear to affect your bottom line in a direct way, but it has ancillary benefits that absolutely do affect the bottom line; namely in retaining high-quality employees who are loyal to the organization, because growth becomes a real option for them. 

When building a culture around learning and development, it starts with a clear goal. From there, you can outline specific guardrails for what does (and doesn't) count, integrate systems of accountability, and create a culture of generosity with the learning that encourages others to share what they've gained and expands that knowledge beyond just the one individual who completed the training.

It continues to grow and become a real part of the culture when your leaders continually model what it looks like to learn and grow regularly, sharing how they're making incremental progress in their own development.

Join Anna and Jill as they sit down to get into the nitty-gritty of what works (and doesn't) when it creating a learning culture at work!

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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 28. Should I Be Fixing These Problems? 28 28 28. Should I Be Fixing These Problems? full 5e502b65-2cf5-4b34-bc89-f226e925a8ea https://share.transistor.fm/s/86db98d7 It's so easy to assume that we must solve the problems that come up in business. Whether it's because you are a technician turned business owner and actually are the most expert person on your team or because you've trained your team to come to you with problems, at a certain point, you being the sole problem-solver becomes unsustainable.

It's much harder in the short term to equip and empower others to come to you with solutions instead of problems. But this is what it looks like to build a healthy and sustainable firm.

The benefits of equipping more problem-solvers in your organization are massive! You get to watch employees grow, you solve tougher, more challenging problems - so you grow, and you get to use your valuable time more effectively.

You just have to get out of your own way.

Join us as Jill and Anna discuss the benefits and the challenges of approaching leadership from a different perspective, allowing other people the opportunity to learn and grow and yes, even sometimes make mistakes.  


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]]> It's so easy to assume that we must solve the problems that come up in business. Whether it's because you are a technician turned business owner and actually are the most expert person on your team or because you've trained your team to come to you with problems, at a certain point, you being the sole problem-solver becomes unsustainable.

It's much harder in the short term to equip and empower others to come to you with solutions instead of problems. But this is what it looks like to build a healthy and sustainable firm.

The benefits of equipping more problem-solvers in your organization are massive! You get to watch employees grow, you solve tougher, more challenging problems - so you grow, and you get to use your valuable time more effectively.

You just have to get out of your own way.

Join us as Jill and Anna discuss the benefits and the challenges of approaching leadership from a different perspective, allowing other people the opportunity to learn and grow and yes, even sometimes make mistakes.  


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]]> Tue, 12 Mar 2024 10:12:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3310 It's so easy to assume that we must solve the problems that come up in business. Whether it's because you are a technician turned business owner and actually are the most expert person on your team or because you've trained your team to come to you with problems, at a certain point, you being the sole problem-solver becomes unsustainable.

It's much harder in the short term to equip and empower others to come to you with solutions instead of problems. But this is what it looks like to build a healthy and sustainable firm.

The benefits of equipping more problem-solvers in your organization are massive! You get to watch employees grow, you solve tougher, more challenging problems - so you grow, and you get to use your valuable time more effectively.

You just have to get out of your own way.

Join us as Jill and Anna discuss the benefits and the challenges of approaching leadership from a different perspective, allowing other people the opportunity to learn and grow and yes, even sometimes make mistakes.  


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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 27. Collaborative Client Relationships From Start to Finish 27 27 27. Collaborative Client Relationships From Start to Finish full c709a0f7-81c1-426a-9449-b6fe57aec0ca https://share.transistor.fm/s/2093e7ae Effective client relationships always start with effective communication. From the way we approach sales to how we're going to work together ongoing all the way to ending services, working with clients should feel collaborative.

And for it to be a true partnership, we need to be on the same team!

That starts in the sales process - we should be looking for a win-win solution, whether or not that means we end up working together. The goal is to ensure we're a good fit on both sides. 

Once we've both agreed that working together will be mutually beneficial, we move into onboarding, which requires us to set clear, reasonable expectations at the door.

Then, when we're working together ongoing, we should all be on the same page about what is our part vs. the client's part in achieving our shared goals. And along the way, we'll still need to iron out the details! That's what partnering looks like.   

And even when it's time to call it, that should be as positive as it can be, and when possible, collaborative! Whether we're celebrating a client selling their business, retiring, or just outgrowing our services, because they're ready to hire an internal accounting team, we want to show up as humans who care. And even when it becomes obvious that we're not meeting each others' needs, on either side, we can still show up in a way that doesn't put us at odds with each other. 

Listen in as Anna and Jill talk about what it should take to set clients up for success and work together with clients in a way that makes an ongoing partnership sustainable and positive.

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]]> Effective client relationships always start with effective communication. From the way we approach sales to how we're going to work together ongoing all the way to ending services, working with clients should feel collaborative.

And for it to be a true partnership, we need to be on the same team!

That starts in the sales process - we should be looking for a win-win solution, whether or not that means we end up working together. The goal is to ensure we're a good fit on both sides. 

Once we've both agreed that working together will be mutually beneficial, we move into onboarding, which requires us to set clear, reasonable expectations at the door.

Then, when we're working together ongoing, we should all be on the same page about what is our part vs. the client's part in achieving our shared goals. And along the way, we'll still need to iron out the details! That's what partnering looks like.   

And even when it's time to call it, that should be as positive as it can be, and when possible, collaborative! Whether we're celebrating a client selling their business, retiring, or just outgrowing our services, because they're ready to hire an internal accounting team, we want to show up as humans who care. And even when it becomes obvious that we're not meeting each others' needs, on either side, we can still show up in a way that doesn't put us at odds with each other. 

Listen in as Anna and Jill talk about what it should take to set clients up for success and work together with clients in a way that makes an ongoing partnership sustainable and positive.

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]]> Tue, 27 Feb 2024 10:00:00 -0800 Anna Ready & Jill Chun Anna Ready & Jill Chun 3771 Effective client relationships always start with effective communication. From the way we approach sales to how we're going to work together ongoing all the way to ending services, working with clients should feel collaborative.

And for it to be a true partnership, we need to be on the same team!

That starts in the sales process - we should be looking for a win-win solution, whether or not that means we end up working together. The goal is to ensure we're a good fit on both sides. 

Once we've both agreed that working together will be mutually beneficial, we move into onboarding, which requires us to set clear, reasonable expectations at the door.

Then, when we're working together ongoing, we should all be on the same page about what is our part vs. the client's part in achieving our shared goals. And along the way, we'll still need to iron out the details! That's what partnering looks like.   

And even when it's time to call it, that should be as positive as it can be, and when possible, collaborative! Whether we're celebrating a client selling their business, retiring, or just outgrowing our services, because they're ready to hire an internal accounting team, we want to show up as humans who care. And even when it becomes obvious that we're not meeting each others' needs, on either side, we can still show up in a way that doesn't put us at odds with each other. 

Listen in as Anna and Jill talk about what it should take to set clients up for success and work together with clients in a way that makes an ongoing partnership sustainable and positive.

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Review:
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 26. Caring More About Being Trusted and Respected Than Being Liked 26 26 26. Caring More About Being Trusted and Respected Than Being Liked full 7728809a-3444-4d64-a127-01d2c441d1a6 https://share.transistor.fm/s/f307f54f Whether it's saying "yes" to more than we should or shifting our priorities to make something "work," it's so easy to act in a way that makes other people like us. But when we don't have a clear North Star, we prioritize making the person in front of us happy, and usually end up letting others and ourselves down.

Michael Scott from The Office is the prime example of this! He's consistently swayed by the opinions of others. The pursuit of pleasing others tends to make us feel selfless, when it's really about making ourselves feel good, avoiding the immediate conflict, or prioritizing our own temporary comfort for the long term benefit of our future selves and others.

When we clarify our values and hierarchy of priorities, we're able to solidify what's truly important and in what order, leading to better decision-making, not just for ourselves but also for others.

Listen in as Jill and Anna discuss what it looks and feels like to unlearn the habit of acting out of a desire to be liked and, instead pursuing consistency of character that builds trust and respect, with clients, team members, peers, and even family & friends.

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]]> Whether it's saying "yes" to more than we should or shifting our priorities to make something "work," it's so easy to act in a way that makes other people like us. But when we don't have a clear North Star, we prioritize making the person in front of us happy, and usually end up letting others and ourselves down.

Michael Scott from The Office is the prime example of this! He's consistently swayed by the opinions of others. The pursuit of pleasing others tends to make us feel selfless, when it's really about making ourselves feel good, avoiding the immediate conflict, or prioritizing our own temporary comfort for the long term benefit of our future selves and others.

When we clarify our values and hierarchy of priorities, we're able to solidify what's truly important and in what order, leading to better decision-making, not just for ourselves but also for others.

Listen in as Jill and Anna discuss what it looks and feels like to unlearn the habit of acting out of a desire to be liked and, instead pursuing consistency of character that builds trust and respect, with clients, team members, peers, and even family & friends.

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]]> Tue, 13 Feb 2024 11:20:35 -0800 Anna Ready & Jill Chun Anna Ready & Jill Chun 3522 Whether it's saying "yes" to more than we should or shifting our priorities to make something "work," it's so easy to act in a way that makes other people like us. But when we don't have a clear North Star, we prioritize making the person in front of us happy, and usually end up letting others and ourselves down.

Michael Scott from The Office is the prime example of this! He's consistently swayed by the opinions of others. The pursuit of pleasing others tends to make us feel selfless, when it's really about making ourselves feel good, avoiding the immediate conflict, or prioritizing our own temporary comfort for the long term benefit of our future selves and others.

When we clarify our values and hierarchy of priorities, we're able to solidify what's truly important and in what order, leading to better decision-making, not just for ourselves but also for others.

Listen in as Jill and Anna discuss what it looks and feels like to unlearn the habit of acting out of a desire to be liked and, instead pursuing consistency of character that builds trust and respect, with clients, team members, peers, and even family & friends.

Podcast Sponsors + Advertisers:
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Review:
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 25. Breaking the Habit of Being Essential in Everything 25 25 25. Breaking the Habit of Being Essential in Everything full d13037e7-0ce7-477a-9059-a219839e69d8 https://share.transistor.fm/s/c8d8b867 When we get to the point where we're overworked, becoming too essential or handling too many problems, it's really appealing to throw a person at the work or at the problem. But how often does that actually work? 

So, if delegation through abdication doesn't work, it can feel like the alternative is that you must do everything yourself in order for it to be done right. And that is unsustainable.

In the short-term, it is absolutely harder to build process, train and equip others, create clear expectations and provide feedback. Equipping and expecting people to show up is fire prevention rather than fire fighting. This results in equipping more firefighters, which means you will stop being the only person who can solve a problem.

Join us as Anna and Jill talk about their journeys in learning to empower others and make themselves less essential in the day-to-day.
 

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]]> When we get to the point where we're overworked, becoming too essential or handling too many problems, it's really appealing to throw a person at the work or at the problem. But how often does that actually work? 

So, if delegation through abdication doesn't work, it can feel like the alternative is that you must do everything yourself in order for it to be done right. And that is unsustainable.

In the short-term, it is absolutely harder to build process, train and equip others, create clear expectations and provide feedback. Equipping and expecting people to show up is fire prevention rather than fire fighting. This results in equipping more firefighters, which means you will stop being the only person who can solve a problem.

Join us as Anna and Jill talk about their journeys in learning to empower others and make themselves less essential in the day-to-day.
 

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]]> Tue, 23 Jan 2024 11:00:43 -0800 Anna Ready & Jill Chun Anna Ready & Jill Chun 4094 When we get to the point where we're overworked, becoming too essential or handling too many problems, it's really appealing to throw a person at the work or at the problem. But how often does that actually work? 

So, if delegation through abdication doesn't work, it can feel like the alternative is that you must do everything yourself in order for it to be done right. And that is unsustainable.

In the short-term, it is absolutely harder to build process, train and equip others, create clear expectations and provide feedback. Equipping and expecting people to show up is fire prevention rather than fire fighting. This results in equipping more firefighters, which means you will stop being the only person who can solve a problem.

Join us as Anna and Jill talk about their journeys in learning to empower others and make themselves less essential in the day-to-day.
 

Podcast Sponsors + Advertisers:
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 24. There's always a choice... even in January 24 24 24. There's always a choice... even in January full b320c740-f8a4-4210-a481-0e95e2f0968b https://share.transistor.fm/s/52e8ded4 January, and busy season in general, can make us feel like we just need to survive. We know it will always be more, but what if it was possible to set ourselves up well for a full, but truly sustainable busy season?

When busy season feels like it's happening to us, we like to focus on what we can actually do to make it work.

From pacing the work to setting clear expectations with clients; working ahead to prioritizing taking breaks; providing clarity to clients about what to expect and when to planning time for the inevitably unexpected stuff - there is always something we can do!

There's no guarantee it'll be perfect, but we aim at consistent improvement. Listen in as Jill and Anna talk about what they do to plan ahead for the busiest time of year and how they balance what can and can't be controlled. 
 

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]]> January, and busy season in general, can make us feel like we just need to survive. We know it will always be more, but what if it was possible to set ourselves up well for a full, but truly sustainable busy season?

When busy season feels like it's happening to us, we like to focus on what we can actually do to make it work.

From pacing the work to setting clear expectations with clients; working ahead to prioritizing taking breaks; providing clarity to clients about what to expect and when to planning time for the inevitably unexpected stuff - there is always something we can do!

There's no guarantee it'll be perfect, but we aim at consistent improvement. Listen in as Jill and Anna talk about what they do to plan ahead for the busiest time of year and how they balance what can and can't be controlled. 
 

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]]> Tue, 09 Jan 2024 10:13:22 -0800 Anna Ready & Jill Chun Anna Ready & Jill Chun 3220 January, and busy season in general, can make us feel like we just need to survive. We know it will always be more, but what if it was possible to set ourselves up well for a full, but truly sustainable busy season?

When busy season feels like it's happening to us, we like to focus on what we can actually do to make it work.

From pacing the work to setting clear expectations with clients; working ahead to prioritizing taking breaks; providing clarity to clients about what to expect and when to planning time for the inevitably unexpected stuff - there is always something we can do!

There's no guarantee it'll be perfect, but we aim at consistent improvement. Listen in as Jill and Anna talk about what they do to plan ahead for the busiest time of year and how they balance what can and can't be controlled. 
 

Podcast Sponsors + Advertisers:
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 23. A Year in Reflection 23 23 23. A Year in Reflection full 5cc9dae4-8868-4c12-8a83-1c538337254e https://share.transistor.fm/s/190840ce We're looking back on this year and looking ahead to next year.

Listen in as Jill and Anna talk about this year, what they've learned and what they're looking forward to in the year to come! 
 

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]]> We're looking back on this year and looking ahead to next year.

Listen in as Jill and Anna talk about this year, what they've learned and what they're looking forward to in the year to come! 
 

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]]> Wed, 27 Dec 2023 12:16:09 -0800 Anna Ready & Jill Chun Anna Ready & Jill Chun 3675 We're looking back on this year and looking ahead to next year.

Listen in as Jill and Anna talk about this year, what they've learned and what they're looking forward to in the year to come! 
 

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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 22. Making Time Off Actually Work 22 22 22. Making Time Off Actually Work full 4ec58a69-629a-4fc2-a1ae-19938ffe8ab2 https://share.transistor.fm/s/a8543e8c The goal of time off is to rest, find balance, and "sharpen the saw," so we return to our work refreshed. 

How can you encourage employees to take time, model taking time off yourself, and build a culture around time off well, so there is no felt change in services, regardless of who's on the beach sipping mai tais! 


We start by identifying what is the responsibility of the employee and what is the responsibility of the company. This is step one in making time off an actual option for employees. Once your team knows what they need to do to make time out of the office work for the company, it will make time off seem like a real possibility!

Listen in as Anna and Jill discuss how to organize time off well so it doesn't negatively impact business operations.
 

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]]> The goal of time off is to rest, find balance, and "sharpen the saw," so we return to our work refreshed. 

How can you encourage employees to take time, model taking time off yourself, and build a culture around time off well, so there is no felt change in services, regardless of who's on the beach sipping mai tais! 


We start by identifying what is the responsibility of the employee and what is the responsibility of the company. This is step one in making time off an actual option for employees. Once your team knows what they need to do to make time out of the office work for the company, it will make time off seem like a real possibility!

Listen in as Anna and Jill discuss how to organize time off well so it doesn't negatively impact business operations.
 

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]]> Tue, 12 Dec 2023 09:37:59 -0800 Anna Ready & Jill Chun Anna Ready & Jill Chun 3331 The goal of time off is to rest, find balance, and "sharpen the saw," so we return to our work refreshed. 

How can you encourage employees to take time, model taking time off yourself, and build a culture around time off well, so there is no felt change in services, regardless of who's on the beach sipping mai tais! 


We start by identifying what is the responsibility of the employee and what is the responsibility of the company. This is step one in making time off an actual option for employees. Once your team knows what they need to do to make time out of the office work for the company, it will make time off seem like a real possibility!

Listen in as Anna and Jill discuss how to organize time off well so it doesn't negatively impact business operations.
 

Podcast Sponsors + Advertisers:
Accrew

Follow the Going to Be Good Podcast on Social Media:
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Review:
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 21. Creating a Resource Hub for Your Team 21 21 21. Creating a Resource Hub for Your Team full 6f23d54f-4261-42d6-b82c-1c8836629d0e https://share.transistor.fm/s/bde92dc9 Do you answer the same question over and over again? Where does your team go for answers? And how can you make that functional when you're in the midst of busy season?

Answering questions in a way that encourages people to continue asking questions is hard work! It takes time, effort and energy to practice patience at work, especially when you're the expert!

By creating a place for crew members to look for their own answers first, we've changed the way our team seeks information, leverages resources and solves their own problems independently.

Listen as Jill and Anna talk about the Information Station at Accrew and how it supports in guiding crew members to success!
 

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Review:
Leave a review on Apple Podcasts or Podchaser

]]> Do you answer the same question over and over again? Where does your team go for answers? And how can you make that functional when you're in the midst of busy season?

Answering questions in a way that encourages people to continue asking questions is hard work! It takes time, effort and energy to practice patience at work, especially when you're the expert!

By creating a place for crew members to look for their own answers first, we've changed the way our team seeks information, leverages resources and solves their own problems independently.

Listen as Jill and Anna talk about the Information Station at Accrew and how it supports in guiding crew members to success!
 

Podcast Sponsors + Advertisers:
Accrew

Follow the Going to Be Good Podcast on Social Media:
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Review:
Leave a review on Apple Podcasts or Podchaser

]]> Tue, 21 Nov 2023 10:12:00 -0800 Anna Ready & Jill Chun Anna Ready & Jill Chun 2899 Do you answer the same question over and over again? Where does your team go for answers? And how can you make that functional when you're in the midst of busy season?

Answering questions in a way that encourages people to continue asking questions is hard work! It takes time, effort and energy to practice patience at work, especially when you're the expert!

By creating a place for crew members to look for their own answers first, we've changed the way our team seeks information, leverages resources and solves their own problems independently.

Listen as Jill and Anna talk about the Information Station at Accrew and how it supports in guiding crew members to success!
 

Podcast Sponsors + Advertisers:
Accrew

Follow the Going to Be Good Podcast on Social Media:
twitter.com/goinggoodpod/
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Review:
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 20. Empower Your Team to Make Busy Season Manageable 20 20 20. Empower Your Team to Make Busy Season Manageable full a10bf377-5031-4dba-bfe4-903024645dd4 https://share.transistor.fm/s/dd278cdb Making our busy season easier is a top priority at Accrew! It comes every single year, and yet, we are constantly surprised by the intensity of busy season!

There will always be more to do - more questions, more back and forth with clients and CPAs, etc.

How can we prepare not just ourselves, but our team and our clients, for busy season? And can we do it in a way that makes it easier and more manageable for everyone?

Join Anna and Jill as they walk through the resources and opportunities they provide to their team, so they're equipped and prepared for Year End.


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]]> Making our busy season easier is a top priority at Accrew! It comes every single year, and yet, we are constantly surprised by the intensity of busy season!

There will always be more to do - more questions, more back and forth with clients and CPAs, etc.

How can we prepare not just ourselves, but our team and our clients, for busy season? And can we do it in a way that makes it easier and more manageable for everyone?

Join Anna and Jill as they walk through the resources and opportunities they provide to their team, so they're equipped and prepared for Year End.


Podcast Sponsors + Advertisers:
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]]> Fri, 17 Nov 2023 10:12:00 -0800 Anna Ready & Jill Chun Anna Ready & Jill Chun 3117 Making our busy season easier is a top priority at Accrew! It comes every single year, and yet, we are constantly surprised by the intensity of busy season!

There will always be more to do - more questions, more back and forth with clients and CPAs, etc.

How can we prepare not just ourselves, but our team and our clients, for busy season? And can we do it in a way that makes it easier and more manageable for everyone?

Join Anna and Jill as they walk through the resources and opportunities they provide to their team, so they're equipped and prepared for Year End.


Podcast Sponsors + Advertisers:
Accrew

Follow the Going to Be Good Podcast on Social Media:
twitter.com/goinggoodpod/
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Review:
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 19. Accounting Doesn’t Have To Be a Zero Sum Game - Scarcity vs Abundance Mindset 19 19 19. Accounting Doesn’t Have To Be a Zero Sum Game - Scarcity vs Abundance Mindset full 92a0641c-b733-40d2-852a-b23e437df3cd https://share.transistor.fm/s/a4b44363 A zero-sum game is the idea that one person's gain is equivalent to another's loss. But is that how it is? Or how it has to be?

One of our core values is "Be excited to learn and generous with your knowledge," so sharing what we know is built into the way we work. But can you engage with people typically perceived as "competitors" - other bookkeepers, accountants, tax preparers, and even owners & leaders in other industries? Is there a way we can be generous while we network and collaborate, so we all win?
 
When we work with and network with other professionals in our industry, it is possible to see them as collaborators rather than competitors. And when we do, we find ourselves with infinitely better ideas and business strategies!

Listen in as Jill and Anna talk about abundance vs. scarcity mindset and thinking about business as a win/win rather than a zero-sum game. 


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]]> A zero-sum game is the idea that one person's gain is equivalent to another's loss. But is that how it is? Or how it has to be?

One of our core values is "Be excited to learn and generous with your knowledge," so sharing what we know is built into the way we work. But can you engage with people typically perceived as "competitors" - other bookkeepers, accountants, tax preparers, and even owners & leaders in other industries? Is there a way we can be generous while we network and collaborate, so we all win?
 
When we work with and network with other professionals in our industry, it is possible to see them as collaborators rather than competitors. And when we do, we find ourselves with infinitely better ideas and business strategies!

Listen in as Jill and Anna talk about abundance vs. scarcity mindset and thinking about business as a win/win rather than a zero-sum game. 


Podcast Sponsors + Advertisers:
Accrew

Follow the Going to Be Good Podcast on Social Media:
twitter.com/goinggoodpod/
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Review:
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]]> Tue, 31 Oct 2023 10:12:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3696 A zero-sum game is the idea that one person's gain is equivalent to another's loss. But is that how it is? Or how it has to be?

One of our core values is "Be excited to learn and generous with your knowledge," so sharing what we know is built into the way we work. But can you engage with people typically perceived as "competitors" - other bookkeepers, accountants, tax preparers, and even owners & leaders in other industries? Is there a way we can be generous while we network and collaborate, so we all win?
 
When we work with and network with other professionals in our industry, it is possible to see them as collaborators rather than competitors. And when we do, we find ourselves with infinitely better ideas and business strategies!

Listen in as Jill and Anna talk about abundance vs. scarcity mindset and thinking about business as a win/win rather than a zero-sum game. 


Podcast Sponsors + Advertisers:
Accrew

Follow the Going to Be Good Podcast on Social Media:
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Review:
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 18. How To Be An Approachable Expert No Matter What Your Role Is 18 18 18. How To Be An Approachable Expert No Matter What Your Role Is full 69cdb019-188a-4d34-af27-d8550f8f8997 https://share.transistor.fm/s/2e1b9bff Clients tend to work with people they like first, then think they can trust, and lastly, people they think are competent.

For a client, they tend to start with "Do I like them?" That then progresses to "Do I think I can trust them?" and then, last, "Do I think they're competent?" 

So why do we focus so much on sounding smart rather than being an approachable expert.
 
The goal of communicating an idea is for the OTHER person to understand you; you already know what you're going to say! It's way harder to take something you understand deeply and explain it to someone who doesn't. So how can we demonstrate that we are not just the expert, but the "Approachable Expert" to our clients and our team? 

Join Anna and Jill as they discuss what it looks like to be an approachable expert, regardless of what seat you're sitting in.


Podcast Sponsors + Advertisers:
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]]> Clients tend to work with people they like first, then think they can trust, and lastly, people they think are competent.

For a client, they tend to start with "Do I like them?" That then progresses to "Do I think I can trust them?" and then, last, "Do I think they're competent?" 

So why do we focus so much on sounding smart rather than being an approachable expert.
 
The goal of communicating an idea is for the OTHER person to understand you; you already know what you're going to say! It's way harder to take something you understand deeply and explain it to someone who doesn't. So how can we demonstrate that we are not just the expert, but the "Approachable Expert" to our clients and our team? 

Join Anna and Jill as they discuss what it looks like to be an approachable expert, regardless of what seat you're sitting in.


Podcast Sponsors + Advertisers:
Accrew

Follow the Going to Be Good Podcast on Social Media:
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Review:
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]]> Mon, 09 Oct 2023 13:30:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3879 Clients tend to work with people they like first, then think they can trust, and lastly, people they think are competent.

For a client, they tend to start with "Do I like them?" That then progresses to "Do I think I can trust them?" and then, last, "Do I think they're competent?" 

So why do we focus so much on sounding smart rather than being an approachable expert.
 
The goal of communicating an idea is for the OTHER person to understand you; you already know what you're going to say! It's way harder to take something you understand deeply and explain it to someone who doesn't. So how can we demonstrate that we are not just the expert, but the "Approachable Expert" to our clients and our team? 

Join Anna and Jill as they discuss what it looks like to be an approachable expert, regardless of what seat you're sitting in.


Podcast Sponsors + Advertisers:
Accrew

Follow the Going to Be Good Podcast on Social Media:
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Review:
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 17. Managing Emotions & Bringing Your Whole Self to Work 17 17 17. Managing Emotions & Bringing Your Whole Self to Work full 0d763ef4-b8bc-47c3-a847-820efa5e3968 https://share.transistor.fm/s/bf810f93 Emotions aren't actions.
But they are really good "dashboard lights" that can show us a lot about what's happening under the surface.

Experiencing negative and positive feelings at work is inevitable, but it's how we respond that really matters. Engaging emotions with curiosity, focusing on responding rather than reacting, and showing up as the people we want to be are a few of the ways we encourage our team to bring their whole selves to work. 

Join us as we talk about how we cue into our emotions, evaluate, and make decisions about how we respond. 

Podcast Sponsors + Advertisers:
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Links to resources mentioned in this episode:
Atlas of the Heart by Brené Brown

Follow the Going to Be Good Podcast on Social Media:
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]]> Emotions aren't actions.
But they are really good "dashboard lights" that can show us a lot about what's happening under the surface.

Experiencing negative and positive feelings at work is inevitable, but it's how we respond that really matters. Engaging emotions with curiosity, focusing on responding rather than reacting, and showing up as the people we want to be are a few of the ways we encourage our team to bring their whole selves to work. 

Join us as we talk about how we cue into our emotions, evaluate, and make decisions about how we respond. 

Podcast Sponsors + Advertisers:
Accrew

Links to resources mentioned in this episode:
Atlas of the Heart by Brené Brown

Follow the Going to Be Good Podcast on Social Media:
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Review:
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]]> Tue, 26 Sep 2023 10:12:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3884 Emotions aren't actions.
But they are really good "dashboard lights" that can show us a lot about what's happening under the surface.

Experiencing negative and positive feelings at work is inevitable, but it's how we respond that really matters. Engaging emotions with curiosity, focusing on responding rather than reacting, and showing up as the people we want to be are a few of the ways we encourage our team to bring their whole selves to work. 

Join us as we talk about how we cue into our emotions, evaluate, and make decisions about how we respond. 

Podcast Sponsors + Advertisers:
Accrew

Links to resources mentioned in this episode:
Atlas of the Heart by Brené Brown

Follow the Going to Be Good Podcast on Social Media:
twitter.com/goinggoodpod/
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facebook.com/people/goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review:
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 16. Changing Elevations from Day-to-Day to Big Picture Planning 16 16 16. Changing Elevations from Day-to-Day to Big Picture Planning full 8a08d458-1be1-4deb-b1a9-5a94c49f0bdd https://share.transistor.fm/s/dfe5766b What do you do when the company you lead starts to feel like a job you might actually hate?

The bad news is that no one can answer that for you. The good news is that it just requires that you start! As a business owner, all options are options. The question is "What do you want your company, and your life, to look like?"

Shifting focus from the operational problems you're continuously solving into a more big-picture vision-casting role is an absolute game changer!

Listen in as Jill and Anna talk about what it looks and feels like to shift from fire-fighting in the day-to-day to a big-picture mindset that focuses on fire-prevention.


Podcast Sponsors + Advertisers:
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Polaris Leadership Consulting

Links to resources mentioned in this episode:
The 6 Types of Working Genius by Patrick Lencioni

Follow the Going to Be Good Podcast on Social Media:
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]]> What do you do when the company you lead starts to feel like a job you might actually hate?

The bad news is that no one can answer that for you. The good news is that it just requires that you start! As a business owner, all options are options. The question is "What do you want your company, and your life, to look like?"

Shifting focus from the operational problems you're continuously solving into a more big-picture vision-casting role is an absolute game changer!

Listen in as Jill and Anna talk about what it looks and feels like to shift from fire-fighting in the day-to-day to a big-picture mindset that focuses on fire-prevention.


Podcast Sponsors + Advertisers:
Accrew
Polaris Leadership Consulting

Links to resources mentioned in this episode:
The 6 Types of Working Genius by Patrick Lencioni

Follow the Going to Be Good Podcast on Social Media:
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Review:
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]]> Tue, 12 Sep 2023 10:12:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3214 What do you do when the company you lead starts to feel like a job you might actually hate?

The bad news is that no one can answer that for you. The good news is that it just requires that you start! As a business owner, all options are options. The question is "What do you want your company, and your life, to look like?"

Shifting focus from the operational problems you're continuously solving into a more big-picture vision-casting role is an absolute game changer!

Listen in as Jill and Anna talk about what it looks and feels like to shift from fire-fighting in the day-to-day to a big-picture mindset that focuses on fire-prevention.


Podcast Sponsors + Advertisers:
Accrew
Polaris Leadership Consulting

Links to resources mentioned in this episode:
The 6 Types of Working Genius by Patrick Lencioni

Follow the Going to Be Good Podcast on Social Media:
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Review:
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 15. Finding Energy & Joy in Work With The Working Genius 15 15 15. Finding Energy & Joy in Work With The Working Genius full c6fff4b3-fab7-4db5-b7db-e33e2dc4f3ec https://share.transistor.fm/s/152f24cd It's easy to conflate the work you're "good at" with the work you should be doing. And it's so hard to prioritize the work that you may actually enjoy, because it doesn't feel like "real work."

As leaders, we spend so much of our time doing things that feel productive, but is it the most important and essential work that you can do? And can the work you enjoy and the work you should be doing overlap?

Imagine that every day you get to go to work and do exactly the kind of work you love; that gives you joy and energizes you? Now imagine that that's exactly the kind of work you SHOULD be doing in your company. 

Join us as Anna and Jill talk about The Working Genius, how we use it at Accrew, and how it's affected the way we view productivity at work. 


Podcast Sponsors + Advertisers:
Accrew
Polaris Leadership Consulting

Links to resources mentioned in this episode:
The 6 Types of Working Genius by Patrick Lencioni

Follow the Going to Be Good Podcast on Social Media:
twitter.com/goinggoodpod/
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]]> It's easy to conflate the work you're "good at" with the work you should be doing. And it's so hard to prioritize the work that you may actually enjoy, because it doesn't feel like "real work."

As leaders, we spend so much of our time doing things that feel productive, but is it the most important and essential work that you can do? And can the work you enjoy and the work you should be doing overlap?

Imagine that every day you get to go to work and do exactly the kind of work you love; that gives you joy and energizes you? Now imagine that that's exactly the kind of work you SHOULD be doing in your company. 

Join us as Anna and Jill talk about The Working Genius, how we use it at Accrew, and how it's affected the way we view productivity at work. 


Podcast Sponsors + Advertisers:
Accrew
Polaris Leadership Consulting

Links to resources mentioned in this episode:
The 6 Types of Working Genius by Patrick Lencioni

Follow the Going to Be Good Podcast on Social Media:
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review:
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]]> Tue, 22 Aug 2023 10:12:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3146 It's easy to conflate the work you're "good at" with the work you should be doing. And it's so hard to prioritize the work that you may actually enjoy, because it doesn't feel like "real work."

As leaders, we spend so much of our time doing things that feel productive, but is it the most important and essential work that you can do? And can the work you enjoy and the work you should be doing overlap?

Imagine that every day you get to go to work and do exactly the kind of work you love; that gives you joy and energizes you? Now imagine that that's exactly the kind of work you SHOULD be doing in your company. 

Join us as Anna and Jill talk about The Working Genius, how we use it at Accrew, and how it's affected the way we view productivity at work. 


Podcast Sponsors + Advertisers:
Accrew
Polaris Leadership Consulting

Links to resources mentioned in this episode:
The 6 Types of Working Genius by Patrick Lencioni

Follow the Going to Be Good Podcast on Social Media:
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review:
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Jill Chun Anna Ready 14. Leaders Not Managers 14 14 14. Leaders Not Managers full 89a149e2-0db0-4ba2-9451-c527415edc9d https://share.transistor.fm/s/d5222554 When your company gets to a certain size, you start to feel like you can't grow without hiring or promoting more managers. But great managers are hard to find! And finding one who is also an expert in their field is even harder; it's like trying to find a unicorn. 

So we've decided to solve this problem in a completely different way. Your true value-add as a business owner is typically in the big picture planning that no one else in your company can do. But, you have to free up time and mental capacity in order to do this. To give us more time and space to do the big-picture work, we've opted to develop leaders, not just more managers.   

Join us as we talk about how to develop effective leaders in your company, so you can be freed up to do the most valuable and important work that only you can do.

"A leader is someone who embraces the awesome responsibility to see those around them rise." - Simon Sinek


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]]> When your company gets to a certain size, you start to feel like you can't grow without hiring or promoting more managers. But great managers are hard to find! And finding one who is also an expert in their field is even harder; it's like trying to find a unicorn. 

So we've decided to solve this problem in a completely different way. Your true value-add as a business owner is typically in the big picture planning that no one else in your company can do. But, you have to free up time and mental capacity in order to do this. To give us more time and space to do the big-picture work, we've opted to develop leaders, not just more managers.   

Join us as we talk about how to develop effective leaders in your company, so you can be freed up to do the most valuable and important work that only you can do.

"A leader is someone who embraces the awesome responsibility to see those around them rise." - Simon Sinek


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]]> Tue, 08 Aug 2023 10:16:18 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3404 When your company gets to a certain size, you start to feel like you can't grow without hiring or promoting more managers. But great managers are hard to find! And finding one who is also an expert in their field is even harder; it's like trying to find a unicorn. 

So we've decided to solve this problem in a completely different way. Your true value-add as a business owner is typically in the big picture planning that no one else in your company can do. But, you have to free up time and mental capacity in order to do this. To give us more time and space to do the big-picture work, we've opted to develop leaders, not just more managers.   

Join us as we talk about how to develop effective leaders in your company, so you can be freed up to do the most valuable and important work that only you can do.

"A leader is someone who embraces the awesome responsibility to see those around them rise." - Simon Sinek


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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Jill Chun Anna Ready 13. How Leadership Retreats Drive Progress 13 13 13. How Leadership Retreats Drive Progress full d9b014a6-1e20-4ff0-944d-2734adf2f84c https://share.transistor.fm/s/5de2344c It's too easy to get into the weeds of running a business and never really pop your head up to see the bigger picture. We're firm believers that taking a step back and looking at things from a different "elevation" can take you and your firm to the next level! ...no pun intended. 

Taking time to be in the same space, connect personally, look ahead to the future, and take ourselves out of the day-to-day to see the bigger picture - this is some of the most important work you can do!


Listen in as Anna and Jill discuss their approach to Leadership Retreats and some of the surprising benefits of building them into your rhythm.


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Links to resources mentioned in this episode:
The 6 Types of Working Genius by Patrick Lencioni

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]]> It's too easy to get into the weeds of running a business and never really pop your head up to see the bigger picture. We're firm believers that taking a step back and looking at things from a different "elevation" can take you and your firm to the next level! ...no pun intended. 

Taking time to be in the same space, connect personally, look ahead to the future, and take ourselves out of the day-to-day to see the bigger picture - this is some of the most important work you can do!


Listen in as Anna and Jill discuss their approach to Leadership Retreats and some of the surprising benefits of building them into your rhythm.


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Links to resources mentioned in this episode:
The 6 Types of Working Genius by Patrick Lencioni

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]]> Tue, 25 Jul 2023 13:00:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3288 It's too easy to get into the weeds of running a business and never really pop your head up to see the bigger picture. We're firm believers that taking a step back and looking at things from a different "elevation" can take you and your firm to the next level! ...no pun intended. 

Taking time to be in the same space, connect personally, look ahead to the future, and take ourselves out of the day-to-day to see the bigger picture - this is some of the most important work you can do!


Listen in as Anna and Jill discuss their approach to Leadership Retreats and some of the surprising benefits of building them into your rhythm.


Podcast Sponsors + Advertisers:
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Links to resources mentioned in this episode:
The 6 Types of Working Genius by Patrick Lencioni

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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Jill Chun Anna Ready 12. Owning Mistakes in a Way That Builds Trust 12 12 12. Owning Mistakes in a Way That Builds Trust full 75764fb6-fdec-46fc-b6e5-ead08406a8dc https://share.transistor.fm/s/f7590987 Mistakes are inevitable. How you handle them is what really matters.

When you catch an error, do you already know how you're going to handle it? Do you have a system for owning mistakes or will you lean on your default to guide your response? Over-apologizing, justifying, or shifting blame is easy, but not that effective. But how do you avoid these, address the issue head on and not end up losing trust with clients or your team?

Listen in as we talk about the best (and worst) ways to own a mistake, how we maintain trust with others in the midst of owning a mistake, and how the approach can build or erode trust. 


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]]> Mistakes are inevitable. How you handle them is what really matters.

When you catch an error, do you already know how you're going to handle it? Do you have a system for owning mistakes or will you lean on your default to guide your response? Over-apologizing, justifying, or shifting blame is easy, but not that effective. But how do you avoid these, address the issue head on and not end up losing trust with clients or your team?

Listen in as we talk about the best (and worst) ways to own a mistake, how we maintain trust with others in the midst of owning a mistake, and how the approach can build or erode trust. 


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]]> Tue, 11 Jul 2023 10:00:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 2211 Mistakes are inevitable. How you handle them is what really matters.

When you catch an error, do you already know how you're going to handle it? Do you have a system for owning mistakes or will you lean on your default to guide your response? Over-apologizing, justifying, or shifting blame is easy, but not that effective. But how do you avoid these, address the issue head on and not end up losing trust with clients or your team?

Listen in as we talk about the best (and worst) ways to own a mistake, how we maintain trust with others in the midst of owning a mistake, and how the approach can build or erode trust. 


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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Jill Chun Anna Ready 11. Onboarding Clients So They Keep Saying “Yes” 11 11 11. Onboarding Clients So They Keep Saying “Yes” full 8a954609-d6b3-42fa-98e0-03f5d51f5b1a https://share.transistor.fm/s/896e7750 Success in sales is when a good-fit client says "Yes" to you and your company. Sustainable success is getting your clients to continue saying "Yes," over and over again, but, how do you do that?

There are three things clients are looking for before they say "Yes" to you:
1.) Do they like you?
2.) Do they think they can trust you?
3.) Do they think you are smart and capable?

Join us as we unpack these and how clear expectations and a client-friendly onboarding process will set you and your clients up for success.

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]]> Success in sales is when a good-fit client says "Yes" to you and your company. Sustainable success is getting your clients to continue saying "Yes," over and over again, but, how do you do that?

There are three things clients are looking for before they say "Yes" to you:
1.) Do they like you?
2.) Do they think they can trust you?
3.) Do they think you are smart and capable?

Join us as we unpack these and how clear expectations and a client-friendly onboarding process will set you and your clients up for success.

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]]> Tue, 27 Jun 2023 10:00:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 2740 Success in sales is when a good-fit client says "Yes" to you and your company. Sustainable success is getting your clients to continue saying "Yes," over and over again, but, how do you do that?

There are three things clients are looking for before they say "Yes" to you:
1.) Do they like you?
2.) Do they think they can trust you?
3.) Do they think you are smart and capable?

Join us as we unpack these and how clear expectations and a client-friendly onboarding process will set you and your clients up for success.

Podcast Sponsors + Advertisers
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Jill Chun Anna Ready 10. How To Talk Good - Creating Expectations & Clarity Through Communication 10 10 10. How To Talk Good - Creating Expectations & Clarity Through Communication full 3e176006-d4d9-49dc-961b-761d1ef3c242 https://share.transistor.fm/s/e18d6ccc In the Accounting Industry, we place a high priority on technical excellence and we pride ourselves on our level of competence. But when it comes to the pesky task of talking to other humans... we don't always approach it with the same level of effort.

If you've had clients respond with a confused "what?" when you've asked them for something or given a team member direction only to find they were not picking up what you were putting down, you know what we're talking about.

We see an opportunity to discuss the impact of guiding clients and team members with clear communication and expectations. Listen as Anna & Jill talk about communicating clearly and kindly to empower every one involved and make it easy + enjoyable to work with you! 

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]]> In the Accounting Industry, we place a high priority on technical excellence and we pride ourselves on our level of competence. But when it comes to the pesky task of talking to other humans... we don't always approach it with the same level of effort.

If you've had clients respond with a confused "what?" when you've asked them for something or given a team member direction only to find they were not picking up what you were putting down, you know what we're talking about.

We see an opportunity to discuss the impact of guiding clients and team members with clear communication and expectations. Listen as Anna & Jill talk about communicating clearly and kindly to empower every one involved and make it easy + enjoyable to work with you! 

Podcast Sponsors + Advertisers
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]]> Tue, 13 Jun 2023 10:47:13 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3552 In the Accounting Industry, we place a high priority on technical excellence and we pride ourselves on our level of competence. But when it comes to the pesky task of talking to other humans... we don't always approach it with the same level of effort.

If you've had clients respond with a confused "what?" when you've asked them for something or given a team member direction only to find they were not picking up what you were putting down, you know what we're talking about.

We see an opportunity to discuss the impact of guiding clients and team members with clear communication and expectations. Listen as Anna & Jill talk about communicating clearly and kindly to empower every one involved and make it easy + enjoyable to work with you! 

Podcast Sponsors + Advertisers
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Jill Chun Anna Ready 9. Pick a Lane: Choosing Your Primary Focus 9 9 9. Pick a Lane: Choosing Your Primary Focus full 7b71b4ce-5535-46f8-ae2a-ab80da74b3e1 https://share.transistor.fm/s/4626d5da Product Leadership vs. Operational Excellence vs. Customer Intimacy -- What is most important to you and your firm? Focusing on all of these elements of your business means you're focused on none. So, it's essential to identify your primary focus, so you can find the right clients, team members and balance within your firm. We've decided the our clients' experience is our top priority, but there are trade-offs to all of them. Which of these is your firm's focus?

Listen as Anna & Jill discuss The Discipline of Market Leadership: Choose your Customers, Narrow Your Focus, Dominate Your Market and how it's impacted Accrew.

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Links to resources mentioned in this episode
Discipline of Market Leaders by Fred Wiersema and Michael Treacy

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]]> Product Leadership vs. Operational Excellence vs. Customer Intimacy -- What is most important to you and your firm? Focusing on all of these elements of your business means you're focused on none. So, it's essential to identify your primary focus, so you can find the right clients, team members and balance within your firm. We've decided the our clients' experience is our top priority, but there are trade-offs to all of them. Which of these is your firm's focus?

Listen as Anna & Jill discuss The Discipline of Market Leadership: Choose your Customers, Narrow Your Focus, Dominate Your Market and how it's impacted Accrew.

Podcast Sponsors + Advertisers
Accrew
Keeper.app  --> use code good20 - for 20% off of your first 3 months!

Links to resources mentioned in this episode
Discipline of Market Leaders by Fred Wiersema and Michael Treacy

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]]> Tue, 23 May 2023 10:18:33 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 2399 Product Leadership vs. Operational Excellence vs. Customer Intimacy -- What is most important to you and your firm? Focusing on all of these elements of your business means you're focused on none. So, it's essential to identify your primary focus, so you can find the right clients, team members and balance within your firm. We've decided the our clients' experience is our top priority, but there are trade-offs to all of them. Which of these is your firm's focus?

Listen as Anna & Jill discuss The Discipline of Market Leadership: Choose your Customers, Narrow Your Focus, Dominate Your Market and how it's impacted Accrew.

Podcast Sponsors + Advertisers
Accrew
Keeper.app  --> use code good20 - for 20% off of your first 3 months!

Links to resources mentioned in this episode
Discipline of Market Leaders by Fred Wiersema and Michael Treacy

Follow the Going to Be Good Podcast on Social Media
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 8. Building a Dysfunctional Team 8 8 8. Building a Dysfunctional Team full 2223f08a-2b8b-46c9-bd66-b0149e677349 https://share.transistor.fm/s/0513b398 You don't set out to build an unhealthy, dysfunctional team - it kind of just happens, especially if you're not aware of and combatting the common pitfalls of managing people. It's hard enough to vet someone for the technical knowledge and skills, let alone that they've got the integrity, work ethic, and values to align with your company's mission and vision. 

Listen in as Anna and Jill discuss how easy it is to build a dysfunctional team and how we combat some of those common mistakes that are so easy to make.

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Links to resources mentioned in this episode
Link to The 5 Dysfunctions of a Team by Patrick Lencioni

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]]> You don't set out to build an unhealthy, dysfunctional team - it kind of just happens, especially if you're not aware of and combatting the common pitfalls of managing people. It's hard enough to vet someone for the technical knowledge and skills, let alone that they've got the integrity, work ethic, and values to align with your company's mission and vision. 

Listen in as Anna and Jill discuss how easy it is to build a dysfunctional team and how we combat some of those common mistakes that are so easy to make.

Podcast Sponsors + Advertisers
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Links to resources mentioned in this episode
Link to The 5 Dysfunctions of a Team by Patrick Lencioni

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]]> Tue, 09 May 2023 14:29:08 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 3448 You don't set out to build an unhealthy, dysfunctional team - it kind of just happens, especially if you're not aware of and combatting the common pitfalls of managing people. It's hard enough to vet someone for the technical knowledge and skills, let alone that they've got the integrity, work ethic, and values to align with your company's mission and vision. 

Listen in as Anna and Jill discuss how easy it is to build a dysfunctional team and how we combat some of those common mistakes that are so easy to make.

Podcast Sponsors + Advertisers
Accrew
Keeper.app  --> use code good20 - for 20% off of your first 3 months!

Links to resources mentioned in this episode
Link to The 5 Dysfunctions of a Team by Patrick Lencioni

Follow the Going to Be Good Podcast on Social Media
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Jill Chun Anna Ready 7. Building a Collaborative Team 7 7 7. Building a Collaborative Team full 0c17174a-1989-45cb-81fa-37a4962859b4 https://share.transistor.fm/s/4d807101 Going from solopreneur to managing a team is an enormous undertaking and it most certainly requires some serious mindset shifts. Expanding your firm's reach by deciding to hire a team is the easy part. Actually bringing in humble, hungry and smart team members who make your company better is the key to not just growing your company, but sustainably scaling your firm. 

Listen in as Anna and Jill discuss what it really looks and feels like to build a collaborative team and share some of the common pitfalls along the way.

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]]> Going from solopreneur to managing a team is an enormous undertaking and it most certainly requires some serious mindset shifts. Expanding your firm's reach by deciding to hire a team is the easy part. Actually bringing in humble, hungry and smart team members who make your company better is the key to not just growing your company, but sustainably scaling your firm. 

Listen in as Anna and Jill discuss what it really looks and feels like to build a collaborative team and share some of the common pitfalls along the way.

Follow the Going to Be Good Podcast on Social Media
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]]> Tue, 25 Apr 2023 05:10:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 2346 Going from solopreneur to managing a team is an enormous undertaking and it most certainly requires some serious mindset shifts. Expanding your firm's reach by deciding to hire a team is the easy part. Actually bringing in humble, hungry and smart team members who make your company better is the key to not just growing your company, but sustainably scaling your firm. 

Listen in as Anna and Jill discuss what it really looks and feels like to build a collaborative team and share some of the common pitfalls along the way.

Follow the Going to Be Good Podcast on Social Media
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Jill Chun Anna Ready 6. The Client is the Hero of the Story 6 6 6. The Client is the Hero of the Story full 77aaa037-e38a-43c0-bfbe-b0bc6839960e https://share.transistor.fm/s/e49f2cb4 It sometimes feels like accounting professionals must be resigned to one of two fates: we're either the hero who swoops in and saves the day or the villain who didn't make it happen.

Listen in as Anna and Jill talk about how they see the clients' role, the accountants' role, and how Accrew navigates the grey area in between.

Links to resources mentioned in this episode
Link to Building a Story Brand - The Client is the Hero of the Story

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]]> It sometimes feels like accounting professionals must be resigned to one of two fates: we're either the hero who swoops in and saves the day or the villain who didn't make it happen.

Listen in as Anna and Jill talk about how they see the clients' role, the accountants' role, and how Accrew navigates the grey area in between.

Links to resources mentioned in this episode
Link to Building a Story Brand - The Client is the Hero of the Story

Follow the Going to Be Good Podcast on Social Media
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]]> Tue, 11 Apr 2023 05:10:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 1659 It sometimes feels like accounting professionals must be resigned to one of two fates: we're either the hero who swoops in and saves the day or the villain who didn't make it happen.

Listen in as Anna and Jill talk about how they see the clients' role, the accountants' role, and how Accrew navigates the grey area in between.

Links to resources mentioned in this episode
Link to Building a Story Brand - The Client is the Hero of the Story

Follow the Going to Be Good Podcast on Social Media
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Jill Chun Anna Ready 5. How to Make Sure You're Not Crying in a Bathtub at the End of Busy Season 5 5 5. How to Make Sure You're Not Crying in a Bathtub at the End of Busy Season full 050e99a4-1cb8-4c42-862a-f3cbfb7734d5 https://share.transistor.fm/s/bb694faf Extra in busy season is inevitable. Miserable is a choice.

During busy season, if clients aren't responsive or don't send everything over to you early, it feels like you only have two options: you can either be the hero who swoops in and saves the day for your client OR you are the villain if you didn't finish everything, even though you didn't have what's needed. There is another option, though.

Listen in as Jill and Anna discuss the idea of establishing a plan for busy season and guiding clients effectively, so that future you is grateful to past you.

Links to resources mentioned in this episode
Link to Building a Story Brand - The Client is the Hero of the Story

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]]> Extra in busy season is inevitable. Miserable is a choice.

During busy season, if clients aren't responsive or don't send everything over to you early, it feels like you only have two options: you can either be the hero who swoops in and saves the day for your client OR you are the villain if you didn't finish everything, even though you didn't have what's needed. There is another option, though.

Listen in as Jill and Anna discuss the idea of establishing a plan for busy season and guiding clients effectively, so that future you is grateful to past you.

Links to resources mentioned in this episode
Link to Building a Story Brand - The Client is the Hero of the Story

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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]]> Tue, 21 Mar 2023 05:10:00 -0700 Anna Ready & Jill Chun Anna Ready & Jill Chun 2240 Extra in busy season is inevitable. Miserable is a choice.

During busy season, if clients aren't responsive or don't send everything over to you early, it feels like you only have two options: you can either be the hero who swoops in and saves the day for your client OR you are the villain if you didn't finish everything, even though you didn't have what's needed. There is another option, though.

Listen in as Jill and Anna discuss the idea of establishing a plan for busy season and guiding clients effectively, so that future you is grateful to past you.

Links to resources mentioned in this episode
Link to Building a Story Brand - The Client is the Hero of the Story

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Jill Chun Anna Ready 4. Creating a Mission & Values You'll Actually Use 4 4 4. Creating a Mission & Values You'll Actually Use full 33331393-cac9-4b92-a822-59611aaefe03 https://share.transistor.fm/s/6afb84eb Do you think creating a mission and values for your business is a useless box to check? We did too... until we actually did it. Listen as Anna and Jill discuss why we created Accrew's Mission & Values, the process we went through to make them, and how we use them every day with our team and clients.

Links mentioned in this episode
Link to Another Ben Johnson - Creative Strategist & Independent Designer

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
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]]> Do you think creating a mission and values for your business is a useless box to check? We did too... until we actually did it. Listen as Anna and Jill discuss why we created Accrew's Mission & Values, the process we went through to make them, and how we use them every day with our team and clients.

Links mentioned in this episode
Link to Another Ben Johnson - Creative Strategist & Independent Designer

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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]]> Fri, 20 Jan 2023 14:08:28 -0800 Anna Ready & Jill Chun Anna Ready & Jill Chun 1928 Do you think creating a mission and values for your business is a useless box to check? We did too... until we actually did it. Listen as Anna and Jill discuss why we created Accrew's Mission & Values, the process we went through to make them, and how we use them every day with our team and clients.

Links mentioned in this episode
Link to Another Ben Johnson - Creative Strategist & Independent Designer

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 3. How We Work Together as Visionary and Integrator 3 3 3. How We Work Together as Visionary and Integrator full d426b386-0117-42a4-8a55-65a2d648624b https://share.transistor.fm/s/e6a68f28 Anna and Jill go deeper in their continued discussion of their roles of Visionary and the Integrator. They also discuss how they vet ideas and come to team based decisions at their firm.

Links mentioned in this episode
Link to Rocket Fuel Book

Follow the Going to Be Good Podcast on Social Media
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]]> Anna and Jill go deeper in their continued discussion of their roles of Visionary and the Integrator. They also discuss how they vet ideas and come to team based decisions at their firm.

Links mentioned in this episode
Link to Rocket Fuel Book

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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]]> Thu, 05 Jan 2023 17:23:43 -0800 Anna Ready & Jill Chun Anna Ready & Jill Chun 1444 Anna and Jill go deeper in their continued discussion of their roles of Visionary and the Integrator. They also discuss how they vet ideas and come to team based decisions at their firm.

Links mentioned in this episode
Link to Rocket Fuel Book

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 2. Finding Your Visionary and Integrator Counterparts 2 2 2. Finding Your Visionary and Integrator Counterparts full 897ef253-feb0-47cc-b6d2-df4b5b7ff402 https://share.transistor.fm/s/40ec11b9 Anna and Jill discuss the book Rocket Fuel's two main roles, the Visionary and the Integrator, how they each fit in those roles, and how these roles have helped them grow their firm.

Links mentioned in this episode
Link to Rocket Fuel Book

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
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Review
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]]> Anna and Jill discuss the book Rocket Fuel's two main roles, the Visionary and the Integrator, how they each fit in those roles, and how these roles have helped them grow their firm.

Links mentioned in this episode
Link to Rocket Fuel Book

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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]]> Fri, 23 Dec 2022 10:50:34 -0800 Anna Ready & Jill Chun Anna Ready & Jill Chun 1321 Anna and Jill discuss the book Rocket Fuel's two main roles, the Visionary and the Integrator, how they each fit in those roles, and how these roles have helped them grow their firm.

Links mentioned in this episode
Link to Rocket Fuel Book

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/Goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun 1. This is Us 1 1 1. This is Us full b7c520e6-47a4-47e7-8593-efd0f8efc1c4 https://share.transistor.fm/s/c80c6f97 In this premier episode of the It's Going To Be Good podcast, Anna Ready and Jill Chun tell their entrepreneurial journeys, how they crossed paths, and why they decided to work together. They also discuss how Arrested Development influenced the name of the podcast.

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
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instagram.com/goinggoodpodcast/

Review
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]]> In this premier episode of the It's Going To Be Good podcast, Anna Ready and Jill Chun tell their entrepreneurial journeys, how they crossed paths, and why they decided to work together. They also discuss how Arrested Development influenced the name of the podcast.

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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Subscribe to the Going to Be Good Podcast in your favorite podcast app!

]]> Fri, 16 Dec 2022 07:55:36 -0800 Anna Ready & Jill Chun Anna Ready & Jill Chun 1317 In this premier episode of the It's Going To Be Good podcast, Anna Ready and Jill Chun tell their entrepreneurial journeys, how they crossed paths, and why they decided to work together. They also discuss how Arrested Development influenced the name of the podcast.

Follow the Going to Be Good Podcast on Social Media
twitter.com/goinggoodpod/
linkedin.com/company/goinggoodpodcast/
facebook.com/people/goinggoodpodcast/
instagram.com/goinggoodpodcast/

Review
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]]> accounting, bookkeeping, business, leadership, business process, QuickBooks, accountant, bookkeeper, firm, employees No Anna Ready Jill Chun