GAIN Momentum - Lessons from Leaders in Hospitality, Travel, Food Service, & Technology

Micro-Changes in Guest Experience for Macro Revenues | with Danica Smith

GAIN Advisors — Thu, 02 Apr 2026 05:00:00 -0400

In this episode, we interview Danica Smith, Guest Experience & Hospitality Tech Advisor.

She is a hospitality innovator passionate about making guest experiences more human. She is the founder of MorningStar GX, co-host of Hospitality Daily, a GAIN advisor, and a board member for Women in Travel Thrive, helping hotels and tech companies leverage guest intelligence for loyalty, revenue, and meaningful experiences worldwide.

************* LINKS & RESOURCES *************

The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.

For more information about GAIN, head to: https://gainadvisors.com/

Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd., focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Ramping Up Hotel Sales with Proactive Efforts and Systems Design | with Amy Infante

GAIN Advisors — Thu, 19 Mar 2026 05:00:00 -0400

In this episode, we interview Amy Infante, founder of GitGo Group and the Director of GAIN Elevate.

GitGo is a hospitality-focused B2B sales and marketing partner that helps hotel owners, management companies, and travel brands generate revenue through tailored lead generation, sales outreach, and commercial strategy programs. They use proprietary methodologies and tools to drive measurable growth and support sales teams with insights, outsourced staffing, and coaching across the hospitality industry.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Dawn of Dental Longevity as a Lucrative Hotel Wellness Pillar | with Dr. Jonathan B. Levine

GAIN Advisors — Thu, 12 Mar 2026 05:00:00 -0400

In this episode, we interview Dr. Jonathan B. Levine, founder of Smile House.

Smile House is a modern dental practice that provides comprehensive, personalized oral care from preventive and periodontal treatment to cosmetic and restorative dentistry tailored to whole‑body health. Their team emphasizes advanced diagnostics, longevity‑focused care, and patient comfort to help people achieve healthier, more confident smiles.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Anything Cart and Revolutionizing the Hotel Booking Process | with Rich Tuckwell-Skuda

GAIN Advisors — Thu, 05 Mar 2026 05:00:00 -0500

In this episode, we interview Rich Tuckwell-Skuda, founder and CEO of The Anything Group and Albie.

The Anything Group (TAG) is a full-service performance marketing, branding, digital strategy, website development, and reputation agency with an in-house production and filming studio that helps brands in hospitality, luxury, fashion, retail, and media tell compelling stories and grow their businesses.

ALBIE is a guest‑centric booking platform that streamlines reservations across multiple dates and properties, helping hotels enhance guest experience and drive direct revenue.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Best Practices for 2026 on Technology Infrastructure and Cybersecurity | with Carlos Lugo

GAIN Advisors — Thu, 19 Feb 2026 05:00:00 -0500

In this episode, we interview Carlos Lugo, Technology Executive and a GAIN Strategic Advisor.

He is also a seasoned Digital Transformation and IT executive with over 20 years of experience leading global technology initiatives across hospitality, healthcare, and academia. Known for his strategic mindset and people-first leadership, he drives operational efficiency, digital innovation, and scalable IT solutions while mentoring teams and fostering organizational growth.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Shared Context as the Future of Guest Management Systems | with Kevin Li & Kevin Lowry

GAIN Advisors — Thu, 12 Feb 2026 05:00:00 -0500

In this episode, we interview Kevin Li, lead of Guest Communication Products and Kevin Lowry, head of Strategic Partnerships of Canary Technologies.

Canary Technologies is a hospitality tech company that modernizes hotel operations with its award-winning AI-powered Guest Management Platform, helping thousands of hotels streamline operations, boost revenue, and elevate the guest experience from booking through checkout.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Why 2026 Is the Time for Solar Facilities at Hotels | with Justin Draplin

GAIN Advisors — Thu, 05 Feb 2026 05:00:00 -0500

In this episode, we interview Justin Draplin, founder and CEO of Fortified Solar.

Fortified Solar is a South Carolina–based manufacturer of building-integrated photovoltaic steel solar roofing and structures that deliver renewable energy with durable protection and flexible financing for residential, commercial, and industrial projects. They also offer solar-integrated parking solutions such as steel solar carports and residential solar parking structures that generate clean power, provide EV charging options, and enhance site utility and resilience.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Deeply Human Events and How Media Technology Is Evolving | with Rachelle Peterson

GAIN Advisors — Thu, 22 Jan 2026 05:00:00 -0500

In this episode, we interview Rachelle Peterson, Founder of Rebound & Rise and Chief Executive Office of LOQIA. Rachell is also a fellow GAIN Advisor and Event Specialist.

LOQIA Group is a London-based independent consultancy specializing in the intersection of media, hospitality, and travel. The firm focuses on strategic growth and creating new revenue streams for B2B and Direct to Enterprise (D2E) markets.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Value of Unifying Website and Booking into a Digital Storefront | with Kartik Goyal

Adam Mogelonsky — Thu, 15 Jan 2026 05:00:00 -0500

In this episode, we interview Kartik Goyal, Business Development Manager at Simplotel.

Simplotel offers integrated solutions like high-converting booking engines, customized websites, digital marketing, and reservation management, empowering hotels to compete with Online Travel Agencies (OTAs) like Booking.com by owning their guest relationships and data.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Expert Advice on Launching a Hospitality Expo in 2026 | with Dan Assor

GAIN Advisors — Thu, 08 Jan 2026 05:00:00 -0500

In this episode, we interview Dan Assor, Event Director/General Manager of NoVacancy London Expo.

NoVacancy London is a major new B2B expo for the UK hotel and accommodation industry, taking place at ExCeL London on February 25-26, 2026, connecting operators with technology providers, designers, and suppliers to explore innovations in guest experience, operations, revenue, and sustainability, building on the success of its Australian counterpart.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Hotel Applications for the book "The Explorer's Gene" | with Neil Foster

GAIN Advisors — Thu, 18 Dec 2025 05:00:00 -0500

In this episode, Neil Foster, travel and hospitality advisor at Growth Advisors International Network.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

CRM-Centric Design to Grow Total Revenues Per Guest | with Angel Ferrufino

GAIN Advisors — Thu, 11 Dec 2025 05:00:00 -0500

In this episode, Angel Ferrufino, Co-founder and CEO of CRQLAR. Crqlar is an AI-powered hotel management platform that turns guest data into actionable insights, delivering personalized arrival lists and seamless operational tools for hoteliers.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

How Service Optimization Enhances Hotel Value | with Luka Berger

GAIN Advisors — Thu, 04 Dec 2025 05:00:00 -0500

In this episode, Luka Berger, the CEO and Founder of Flexkeeping. Flexkeeping is a hospitality operations platform that streamlines housekeeping, maintenance, collaboration, automation, and quality control for hotels.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Leveraging Hotel Data with a Customer Data Platform | with Dr. Rik van Leeuwen

GAIN Advisors — Thu, 20 Nov 2025 05:00:00 -0500

In this episode, we interview Rik van Leeuwen, the Head of Data Solutions and Customer Success at ireckonu. Ireckonu is a Dutch SaaS company revolutionizing the hospitality industry by providing a unified platform that integrates, cleans, and centralizes guest data. Their offerings include a powerful Middleware system and the IKnowU Customer Data Platform (CDP), designed to streamline hotel operations and enhance guest experiences.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Putting the Customer at the Center of the Tech Stack | with Dado Ljumanovic

GAIN Advisors — Thu, 13 Nov 2025 05:00:00 -0500

In this episode, we interview Dado Ljumanovic, the Director of Digital Customer Experience at Sircle Collection. With leadership spanning retail, coworking, F&B and club-member services, he shapes how modern hotel brands deliver differentiated value and direct guest engagement. Sircle Collection is a dynamic hospitality group that reimagines the hotel experience by blending modern luxury with local culture.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Owning Ancillary Spend for Total Revenue Growth | with Ricky Daniels and Steve Porter

GAIN Advisors — Thu, 06 Nov 2025 05:00:00 -0500

In this episode, we interview Ricky Daniels and Steve Porter, co-founders of Trybe. Trybe is a cloud-based bookings and operations platform that helps hotels seamlessly manage spa, wellness, and leisure facilities—from guest scheduling and payments to memberships and inventory—while integrating effortlessly with your existing hotel systems to elevate the guest experience.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Keys to the Australian Hospitality Kingdom | with Brendon Granger

GAIN Advisors — Thu, 16 Oct 2025 05:00:00 -0400

In this episode, we interview Brendon Granger, the founder of Technology 4 Hotels, leveraging over 35 years in hospitality to help hoteliers enhance guest experiences through intuitive, user-friendly technology solutions. As a speaker, mentor, and host of the "5 Star Conversations" podcast, he champions the thoughtful integration of innovation and human touch in modern hotel operations.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Discussing "Drunk" and the Alcohol's Future in Hospitality | with Neil Foster

Adam Mogelonsky — Thu, 09 Oct 2025 05:00:00 -0400

In our book series, Adam Mogelonsky and Neil Foster dig into Edward Slingerland’s “Drunk” (2023) and its implications for hospitality, especially in light of changing societal forces where people are consuming less alcohol for various reasons.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The APAC Executive and Deploying Tech in Asian Hotels | with Silvio Reale

GAIN Advisors — Thu, 02 Oct 2025 05:00:00 -0400

In this episode, we interview two fellow GAIN Advisers: Silvio Reale, the Chief Sales Officer at Trustech Group, leading the Asia Pacific region, and Brendon Granger, the Chief Experience Officer at Technology 4 Hotels, leveraging over 30 years of hospitality and technology expertise to help hotels enhance guest experiences through innovative tech solutions.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Intuitive Luxury at the Pinnacle of Las Vegas | with Aleksandra Kotle

GAIN Advisors — Thu, 18 Sep 2025 05:00:00 -0400

In this episode, we interview Aleksandra Kotle, the General Manager of Crockfords Las Vegas (part of LXR Hotels & Resorts at Resorts World Las Vegas), a seasoned hospitality executive with over 21 years of experience delivering personalized, high-luxury guest experiences.

Crockfords Las Vegas, an LXR Hotels & Resorts property at Resorts World Las Vegas, is an ultra-luxury ‘resort within a resort’, offering exclusive upper-floor accommodations, bespoke service, elegant design, and sweeping views of the Strip or valley.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Having Fun at C-Level Through Friend-Style Service | with Mike Hirschler

GAIN Advisors — Thu, 11 Sep 2025 05:00:00 -0400

In this episode, we interview Mike Hirschler, Chief Growth Officer at Staypineapple Hotels Inc., where he spearheads brand development, partnerships, and guest experience innovation. With a background in strategic hotel growth and a passion for service culture, his posts highlight personalized hospitality and leadership in boutique brand positioning.

Staypineapple is a boutique hotel brand that blends bold design with operational efficiency and guest-centric service. Positioned in major cities in the US, the brand focuses on delivering a consistent, high-value experience through signature amenities like its “Naked Experience” bedding, seamless tech integrations, and a playful, lifestyle-oriented brand voice. Its model appeals to modern travelers while maintaining strong brand differentiation in competitive metro markets.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Joy of Wellness and Transformational Guest Journeys | with Andrew Barnard

GAIN Advisors — Thu, 04 Sep 2025 05:00:00 -0400

In this episode, we interview Andrew Barnard, General Manager of BodyHoliday in St. Lucia, overseeing operations at one of the world’s premier all-inclusive wellness resorts devoted to holistic health and rejuvenation.

SunSwept Resorts is a family‑run luxury hospitality group dedicated to creating transformative Caribbean vacations centered on wellness, connection, and relaxation. With two award-winning properties in St. Lucia, BodyHoliday and StolenTime, the brand integrates luxury with purpose, offering guests immersive experiences that focus on health, rejuvenation, and meaningful time away.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Digital Guest Experience with Radisson Hotel Group | with Francesco Sforza

GAIN Advisors — Thu, 21 Aug 2025 05:00:00 -0400

In this episode, we interview Francesco Sforza, guest experience and product development at Radisson Hotel Group. His recent work employs multi-objective modeling to balance ecological protection with economic efficiency in timber harvesting.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Developing an Experiential Brand with Social Media Marketing | with Ben Wolff

GAIN Advisors — Thu, 07 Aug 2025 05:00:00 -0400

In this episode, we interview Ben Wolff, co-founder and developer of Onera, a luxury treehouse resort in Texas Hill Country, and founder of Oasi, an experiential hospitality firm managing a $65 million portfolio of landscape resorts and boutique hotels. He previously scaled Blink Hospitality from 8 to 200 short-term rental units in under two years and is a McKinsey and NYU Stern alumnus.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Thinking Holistically About Hotel Digital Marketing | with Jason Pirock

GAIN Advisors — Thu, 24 Jul 2025 05:00:00 -0400

In this episode, we interview Jason Pirock, head of marketing for Springboard Hospitality and Advisor for Wanderland. He leads integrated marketing strategies and brand development across the company's diverse portfolio of properties. With over 15 years of experience spanning retail and hospitality—including roles at Target, Sears, Hyatt, and Aparium Hotel Group—he brings a unique blend of performance marketing and storytelling to elevate guest experiences and drive growth.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Dynamic Guest Spaces with Andaz Mexico City Condesa | with Analia Capurro

GAIN Advisors — Thu, 10 Jul 2025 05:00:00 -0400

In this episode, we interview Analia Capurro, General Manager of the Andaz, Mexico City Condesa. She is a seasoned professional with extensive experience in the hospitality industry, specializing in hotel technology and guest experience optimization.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Caribbean Hotels: Challenges and Opportunities to Future Proof | with Sanovnik Destang & Christus Gill

GAIN Advisors — Thu, 12 Jun 2025 05:00:00 -0400

In this episode, we interview Sanovnik Destang, President of the Caribbean Hotel and Tourism Association and Executive Director at Bay Gardens Resorts, as well as Christus Gill, Information Technology Manager at Zoëtry® Marigot Bay St. Lucia.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Elevating Aparthotels for the Lean Lifestyle Segment | with Niko Karstikko

GAIN Advisors — Thu, 05 Jun 2025 05:00:00 -0400

In this episode, we interview Niko Karstikko, Co-founded and CEO of Bob W, a climate-neutral hospitality brand blending hotel-quality service with the authenticity of short-term rentals. Under his leadership, Bob W has expanded across 10 countries in Europe, raised over €70 million in funding, and is redefining the guest experience through technology, sustainability, and local design.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Video is the Future of Hotel and Travel Websites | with Jason Craparo

GAIN Advisors — Thu, 22 May 2025 05:00:00 -0400

In this episode, we interview Jason Craparo, CEO of Hovr. He previously held leadership roles at Juma Ventures and served on the City of San Diego's Equal Opportunity Commission. Jason earned his MBA from Babson College and is also a certified private pilot.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Return on Concierge and Engaging Guests for Total Revenues | with Alberto Santana

GAIN Advisors — Thu, 15 May 2025 05:00:00 -0400

In this episode, we interview Alberto Santana, Chief Revenue Officer of Alliants. He is a native Miamian, travel enthusiast, and family man with a deep passion for hospitality finance. As an active member of the HFTP South Florida Chapter, he combines professional expertise with a love for exploration and community engagement.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Trillion Dollar Wellness Opportunity Across All Segments | with Lou Zameryka

GAIN Advisors — Thu, 08 May 2025 05:00:00 -0400

In this episode, we interview Lou Zameryka, founder of Alively. He is a hospitality and travel industry veteran with over 25 years of experience, including 17 years at Booking.com, where he led global commercial strategy and team development. He has held leadership roles with HSMAI and is deeply committed to wellness and personal growth as a certified Health Mindset Coach and endurance athlete.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Embedding Machine Learning into Websites, IBE, RMS and CRM | with Rod Jimenez

GAIN Advisors — Thu, 01 May 2025 05:00:00 -0400

In this episode, we interview Rod Jimenez, CEO at SHR. A leading provider of technology solutions for the hospitality industry. Under his leadership, SHR has been at the forefront of creating advanced, AI-driven systems that empower hotels and casinos to enhance guest experiences and optimize operational performance. His strategic vision and focus on innovation have helped SHR become a trusted partner for hospitality businesses seeking to remain competitive in a rapidly evolving market.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

How Smart Proptech Creates a Five-Star Experience | with Will Gilbert

GAIN Advisors — Thu, 17 Apr 2025 05:00:00 -0400

In this episode, we interview Will Gilbert, Co-founder of Bodhi. He is a technology executive with expertise in software development, product management, and leadership. He has held various senior roles, including Vice President of Engineering and Chief Technology Officer, and has worked with companies in the technology and finance industries. He is also a startup advisor and investor.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Digital Signage to Enhance the Guest Experience | with Shawn O'Connell

GAIN Advisors — Thu, 10 Apr 2025 05:00:00 -0400

In this episode, we interview Shawn O’Connell, Executive VP of Sales - Americas at Uniguest. He has held various executive roles, including Chief Marketing Officer and Vice President, and has worked with reputable companies in the technology and finance industries. O'Connell is also a strategic advisor and investor, supporting startups and growth-stage businesses.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Touchless Wellness as a Technology Category for All Hotels | with Tammy Pahel

GAIN Advisors — Thu, 03 Apr 2025 05:00:00 -0400

In this wellness-focused episode, we interview Tammy Pahel, Vice President of Spa and Wellness at the Carillon Miami Wellness Resort. Pahel is a veteran spa director and development professional, including senior roles at Caesars Palace, Arizona Biltmore Resort & Spa, Henderson Beach Resort, Turnberry Isle Miami, Deer Lake Lodge & Spa and the Nemacolin Woodlands Resort & Spa.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Choose Your Hotel Tech Partners Wisely | with Damien Cazabonne

GAIN Advisors — Thu, 20 Mar 2025 05:00:00 -0400

In this episode, we interview Damien Cazabonne, Global Manager of Marketplace Partnerships for Mews, discussing the nature of hotel technology strategic partnerships in 2025.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Mastering a Hotel Renovation Project | with Brad Fortner

GAIN Advisors — Thu, 13 Mar 2025 05:00:00 -0400

In this episode, we interview Brad Fortner, marketing director at Team Hospitality Group LLC, a general contractor and construction firm that specializes in turnkey hotel renovation projects throughout the United States.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

What Makes an Iconic Ski Resort with Fairmont Tremblant | with Anne Marie Johns

GAIN Advisors — Thu, 06 Mar 2025 05:00:00 -0500

In this episode, we interview Anne Marie Johns, General Manager of Fairmont Tremblant, to discuss all the programming happening onsite at this iconic ski resort as well as what new features were launched as part of the recently completed, multi-year property improvement plan (PIP).

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Links:
Anne on LinkedIn: https://www.linkedin.com/in/anne-marie-johns-35837326/?originalSubdomain=ca
Fairmont Tremblant: https://www.fairmont.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Discussing the Book "Unreasonable Hospitality" for Hotels | with Neil Foster

GAIN Advisors — Thu, 20 Feb 2025 05:00:00 -0500

In our book series, Adam Mogelonsky and Neil Foster dig into Will Guidara’s seminal 2022 book, “Unreasonable Hospitality” and its applications for hotels, restaurants, tour operators and anyone else in the service industry around the world.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Books:
Unreasonable Hospitality: https://www.unreasonablehospitality.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

A Holistic View on Restaurant Tech | with Skip Kimpel

GAIN Advisors — Thu, 13 Feb 2025 05:00:00 -0500

In this episode, we interview Skip Kimpel, GAIN’s Global Director of Restaurant Technology and Innovation.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Links:
Skip on LinkedIn: https://www.linkedin.com/in/skipkimpel

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Hotel Leadership in the Post-Material World | with Jannes Sörensen

GAIN Advisors — Thu, 06 Feb 2025 05:00:00 -0500

In this episode, we interview Jannes Sörensen, founder of the Kepler International Hospitality Academy.

Prior to this, Sörensen has a rich history of luxury hotel experience. He has held roles as a concierge at Hotel Adlon Berlin (Kempinski), Hotel George V Paris (Four Seasons), Hotel Arts Barcelona (Ritz-Carlton) and The Plaza Hotel (Fairmont). He next spent over four years at senior roles at The Connaught, another year at Le Bristol Paris and was general manager for over five years at The Beaumont Hotel in London.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Links:
Jannes on LinkedIn: https://uk.linkedin.com/in/jannessoerensen

Company Website: https://www.learnkepler.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Artificial Intelligence Changes the Entire Business Model | with Tata Crocombe

GAIN Advisors — Thu, 23 Jan 2025 05:00:00 -0500

In this episode, we interview Tata Graham Crocombe, an independent hotel owner based out of the Cook Islands, including family-friendly The Rarotongan Beach Resort & Lagoonarium, the adults-only Sanctuary Rarotonga and Aitutaki Lagoon Private Island Resort.

Besides operating three island resorts, Crocombe is also a prominent technologist and has taken painstaking efforts to embed the latest artificial intelligence tools to evolve the hotel’s services, amenities, distribution and marketing in very creative and lucrative ways.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Links:
Tata on LinkedIn: https://ck.linkedin.com/in/tata-graham-crocombe-03a90021

Company Website: https://www.therarotongan.com/

Tata on X: https://x.com/tatacrocombe
Instagram: https://www.instagram.com/therarotongan/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The LinkedIn Executive and Best Practices for a B2B Marketplace | with Zoe Koumbouzi

GAIN Advisors — Thu, 16 Jan 2025 05:00:00 -0500

In this Executive Series episode, we interview Zoe Koumbouzi, a fellow GAIN Advisor to discuss the growth of LinkedIn as a marketing tool for both individuals as well as B2B for vendors and travel or hospitality buyers.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Flexible Accommodations at the Caribe Royale Orlando | with Amaury Piedra

GAIN Advisors — Thu, 09 Jan 2025 05:00:00 -0500

In this episode, we interview Amaury Piedra, managing director at Caribe Royale Orlando, a 1,337-key, all-suite property that appeals to numerous customer segments and has recently relaunched after a sweeping renovation. Piedra brings a wealth of experience to leading this hotel through its reimaging which happened during the pandemic, including lengthy tenures at Starwood Hotels and Wyndham.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Philosophy and Psychology of Deploying New Technology | with Simone Puorto

GAIN Advisors — Thu, 19 Dec 2024 05:00:00 -0500

At long last we interview fellow GAIN advisor, Simone Puorto, and author of “We Are The Glitch” (2024). Puorto is the founder of Travel Singularity and Rebyu, an innovative GPT-driven startup, as well as columnist for Hospitality Net and 10 Minutes News.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Founding and Leading with Integrity | with Sean Gorman

GAIN Advisors — Thu, 12 Dec 2024 05:00:00 -0500

In this episode, we interview Sean Gorman, President and CEO of SafetyNet Access. Gorman has been CEO of SafetyNet Access for over 25 years. More recently, he has expanded this company with new divisions that include Select NetWorx, Amicus Networx and SNA Event Productions.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

We Are Selling Outcomes Not Technology | with Bryson Koehler

GAIN Advisors — Thu, 05 Dec 2024 05:00:00 -0500

In this episode, we interview Bryson Koehler, CEO of Revinate. Koehler brings a wealth of technology experience to his current role at Revinate where his role is on driving positive outcomes for hotel clients through better use of data. He was SVP of global revenue and guest technology for InterContinental Hotel Group for over 10 years, and was chief technology and information officer for The Weather Company, an IBM Business for over four years.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The AI-Adjacent Executive and Using AI for Senior Hotel Roles | with Vincent Somsen

GAIN Advisors — Thu, 21 Nov 2024 05:00:00 -0500

In this special episode of our Executive series with Vincent Somsen and Michael Goldrich, we look at how the latest artificial intelligence tools are changing the nature of work in hospitality leadership in the march towards an AI-adjacent workforce.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Medium Is Still the Message for Digital Marketing | with John Marraffino

GAIN Advisors — Thu, 14 Nov 2024 05:00:00 -0500

In this episode, we interview John Marraffino, President of VMC Media, a travel media company that operates across a variety of markets, industries and channels for over the past three decades.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Cash Flow Is King for Any Startup or Scaleup | with Ken & Mark Heymann

GAIN Advisors — Thu, 07 Nov 2024 05:00:00 -0500

In this special episode, Adam Mogelonsky interviews the Heymann brothers, Ken and Mark, who are the founders of Unifocus and Heymann2 & Associates.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Progressive Luxury with EAST Hotels and The House Collective | with Dean Winter

GAIN Advisors — Thu, 17 Oct 2024 05:00:00 -0400

In this episode, we interview Dean Winter, Managing Director of Swire Hotels.

Winter has a longstanding career in hotel operations and management. Working in the Food & Beverage department for Mandarin Oriental Hotel Group for over seven years before joining management at MOHG for five more years. After joining the operations team at Swire Properties, he has remained with Swire Hotels for now over 16 years.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Transcontinental Executive and How Travel Tech Works | with Chris Tomseth

GAIN Advisors — Thu, 10 Oct 2024 05:00:00 -0400

In this special episode of our Executive series with Chris Tomseth and Michael Goldrich, we focus on the current travel trends to see how they apply to the modern workforce wherein executives frequently travel to different continents to manage operations across multiple time zones.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Choice to Scale After the Product Is Ready and Tested | with Omri Shalev

GAIN Advisors — Thu, 03 Oct 2024 05:00:00 -0400

In this episode, we interview Omri Shalev, cofounder and CTO of Reeco.

Shalev brings a diverse software engineering background before entering hospitality technology, including LeadDaWay, M.S Bit, HARMAN International and Microsoft.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Rallying a Global Tech Company Around Waypoints | with Phelim Pekaar

GAIN Advisors — Thu, 19 Sep 2024 05:00:00 -0400

In this episode, we interview Phelim Pekaar, CEO of P3, a hotel software company focused on the online guest journey and booking experience.

Pekaar comes from a software engineering background, graduating from the University of Dublin before joining Jurys Doyle Hotel Group as a developer for over nine years. Pekaar founded P3 Hotel Software in 2001 and has stayed led the company for over 23 years.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Discussing the Book "Ultra-Processed People" for Hotels | with Neil Foster

GAIN Advisors — Thu, 12 Sep 2024 05:00:00 -0400

In this special episode, Adam Mogelonsky and Neil Foster discuss the book “Ultra-Processed People: Why We Can’t Stop Eating Food That Isn’t Food” (2023) by Chris van Tulleken. In this chat, we cover topics including ultra-processed foods, intermittent fasting, food environments, eating as identity and what hotels can do as food habits change.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Pivoting a Tech Company into the Hospitality Industry | with Jeff Robbins

GAIN Advisors — Thu, 05 Sep 2024 05:00:00 -0400

In this episode, we interviewJeff Robbins, founder of GuestInsight. Since its founding in late 1999, GuestInsight has excelled as a consumer market research platform leader, with tools specifically designed for hotel guest engagement and feedback.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Living in Many Countries and Working at Many Companies | with Custódio Barreiros

GAIN Advisors — Thu, 22 Aug 2024 05:00:00 -0400

In this episode, we interview Custódio Barreiros, founder and president of EIP MGT GmbH, a European hospitality firm focused on solving technological problems for the end users.

Barreiros is a second-generation hotelier, having worked from an early age in hotels across the continent. On the hotel side, he has worked for Accor, Grange Hotels, Hilton and InterContinental Hotel Group while living London. Moving to the tech side, he has held senior roles for Amadus, ALICE (an Actabl platform), Birchstreet Systems and Alliants.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Delivering Moments of Truth with Unified Data | with Daan de Bruijn

GAIN Advisors — Thu, 08 Aug 2024 05:00:00 -0400

In this episode, we interview Daan de Bruijn, Cofounder of Bookboost.

De Bruijn brings a diverse hospitality background before cofounding Bookboost CRM in early 2017. For non-hospitality experience, he worked as a research analyst at Rabobank Nederland, in customer loyalty at VenturesOne and at DDB Consulting based out of Amsterdam.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Nomad Executive and How to Work from Anywhere | with Michael Cohen

GAIN Advisors — Thu, 25 Jul 2024 05:00:00 -0400

In this special episode, we sit down with GAIN Managing Partner, Michael Cohen, to discuss the emerging megatrend of being the ‘Nomad Executive’ and working while living aboard. Cohen goes into detail about his experiences over the past few years in founding and running a company while living in multiple different countries and time zones.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Growth of Remote Work and Virtual Companies | with Sondre Rasch

GAIN Advisors — Thu, 11 Jul 2024 05:00:00 -0400

In this episode, we interview Sondre Rasch, Cofounder and CEO of SafetyWing.

With SafetyWing, Rasch is building a platform to provide easily accessible travel medical insurance for remote workers and nomad executives. Prior to this, Rasch has cofounded three other software companies – SolidHost, NorJobs and Superside – while also acting as a policy advisor for the Parliament of Norway.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Platforms for Enabling the Next Generation of Hoteliers | with Shane O'Flaherty

GAIN Advisors — Thu, 20 Jun 2024 05:00:00 -0400

In this episode, we interview Shane O’Flaherty, the Global Director of Travel and Hospitality at Microsoft.

O’Flaherty comes from a sales, marketing and customer relationship background prior to joining Microsoft in their travel division. His earlier background in hospitality includes acting as the Director of Business and Leisure Marketing at Preferred Hotel Group for over two years and acting as a Vice President at Mobil Travel Guide for over six years. O’Flaherty was next President & CEO of Forbes Travel Guide for seven years before joining Microsoft where he has worked as a hospitality and travel division director for over nine years.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Your Niche is How You Add the Most Value | with Jim Rowe

GAIN Advisors — Thu, 13 Jun 2024 05:00:00 -0400

In this episode, we interview Jim Rowe, Senior Vice President of Sales & Marketing at Jonas Hospitality, Property Systems.

Rowe is a seasoned veteran in the hospitality technology industry. He was a Delphi regional sales director at Newmarket International for four years, director of sales at Springer-Miller Systems for over two years and director of sales at MSI Solutions before joining as vice president at Jonas Hospitality in mid-2019.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

How Technology Enables a New Breed of Hotel Brands | with Matthew Opferkuch

GAIN Advisors — Thu, 06 Jun 2024 05:00:00 -0400

In this episode, we interview Matthew Opferkuch, CEO and cofounder of The Laundry Rooms.

Opferkuch is a longstanding hotel operator and executive before cofounding The Laundry Rooms in August 2019. He held senior roles including director of F&B, hotel manager and general manager at Fairmont Hotels & Resorts for over 15 years. In 2006, he became the opening general manager for The Hazelton Hotel, Toronto’s first five-star luxury hotel. In 2010, he became the managing director for Pearle Hospitality, a position he held for seven years before acting as the company’s head of development for two more years.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Reason Behind Hotel Tech Integration Challenges | with Charlie Osmond

GAIN Advisors — Thu, 16 May 2024 05:00:00 -0400

In this episode, we interview Charlie Osmond, cofounder of Triptease.

Osmond brings a diverse background to Triptease, starting as an engineer in the British Army before cofounding Decidedly which he launched, grew and exited over 12 years. His next venture was FreshMinds Talent which, as before, he launched grew and exited over 12 years, while simultaneously cofounding FreshNetworks where he developed social strategy and data analytics for leading brands over six years. Osmond was also a member of the business advisory board for British Airways for nearly three years.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

A Caribbean Hotelier's Perspective on Hotel Technology | with Nima Anwar

GAIN Advisors — Thu, 09 May 2024 05:00:00 -0400

In this episode, we interview Nima Anvar, CEO of GuestChat.

Anvar was the general manager of the Siesta Hotel in Grenada for over two decades before founding GuestChat in January 2021 as a hotel chatbot provider leveraging the latest in large language models.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

HITEC 2024 Sales and Marketing Preparation Special

GAIN Advisors — Thu, 02 May 2024 05:00:00 -0400

In this special episode of the GAIN Momentum Podcast, we’re looking at what hotel technology vendors can do to best prepare for HITEC, happening this year in Charlotte, June 25-29, in terms of sales team preparation, marketing tactics, booth design, networking events, press releases and looking for strategic partnerships.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Building Tech Architecture from the Ground Up | with Michael Levie

GAIN Advisors — Thu, 18 Apr 2024 05:00:00 -0400

In this episode, we interview Michael Levie, co-founder of citizenM.

Levie has a wealth of hotel technology and operations experience. He was at Sonesta for 16 years and at NH Hotels for over three years, before cofounding citizenM (and acting as chief operations officer) in early 2005. Levie formally left citizenM in late 2021 after 17 years and continues to advise hotel vendors and other hospitality projects to this day through his company Smarels.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Jason is the Chief Marketing Officer at GAIN and a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Encouraging Your Good Team Members to be Great | with Anthony Melchiorri

GAIN Advisors — Thu, 11 Apr 2024 05:00:00 -0400

In this episode, we interview Anthony Melchiorri, author, including his latest book “Show Up”, and TV show host, including Hotel All Stars.

Melchiorri has been a hotel executive for over three decades. For the past 14 years, he has been the Founder and Managing Director of Argeo Hospitality, a hotel management company based out of New York.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Significance of Executive Team Alignment | with Frank Pitsikalis

GAIN Advisors — Thu, 04 Apr 2024 05:00:00 -0400

In this episode, we interview Frank Pitsikalis, Senior Vice President of Strategy at Agilysys.

Pitsikalis is the Founder and CEO of ResortSuite, a fully integrated hospitality management software system that was founded in 1999 and acquired by Agilysys in early 2022. From that point on, Pitsikalis has acted as the SVP of Product Strategy for Agilysys. Outside of this, Pitsikalis has been a member of the International Spa Association (ISPA) for over 15 years, assuming the role of Chairman of the Board of Directors from late 2015 to present.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Discussing the Book "Generations" for Hospitality | with Neil Foster

GAIN Advisors — Thu, 28 Mar 2024 05:00:00 -0400

In this episode, Adam Mogelonsky and Neil Foster, fellow GAIN Advisors, discuss the nonfiction book “Generations” (2023) by Jean M. Twenge PhD and its implications for hospitality in terms of finding customers amongst Boomers, Gen X, Millennials and Gen Z, as well as how the workforce is changing amongst these generations.

As background, here is the book’s description from Amazon:

A groundbreaking, “lavishly informative” (The New York Times) portrait of the six generations that currently live in the United States and how they connect, conflict, and compete with one another—from the acclaimed author of Generation Me and iGen.

Upending the conventional theory that generational differences are caused by major events, Dr. Jean Twenge analyzes data on 39 million people from robust national surveys—some going back nearly a century—to show that changes in technology are the underlying driver of each generation’s unique makeup. In this revelatory work, Twenge outlines key shifts in attitudes and lifestyle choices that define each generation regarding gender, income, politics, race, sexuality, marriage, mental health, and much more.

Surprising, engaging, and informative, Generations “gets you thinking about how appreciating generational differences can, ironically, bring us together” (Angela Duckworth, New York Times bestselling author). It will forever change the way you view your parents, peers, coworkers, and children, no matter which generation you call your own.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Hospitality Technology is a Triple Platform | with Richard Valtr

GAIN Advisors — Thu, 14 Mar 2024 05:00:00 -0400

In this episode, we have Richard Valtr, Founder at Mews.

Valtr started Mews as a property management system in 2012 from the Czech Republic, which has since expanded to include a global team and thousands of hotels worldwide.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Scaling a Collection Within the Independent Hotel Niche | with Brent Hayhurst

GAIN Advisors — Thu, 07 Mar 2024 05:00:00 -0500

In this episode, we have Brent Hayhurst, Director of Program Development at Curator Hotels and Resorts Collection.

Before entering the hospitality industry, Hayhurst worked at Verizon for over nine years. He was next a senior manager for corporate marketing, digital, and sponsorship management initiatives at Hilton. From February 2021 onwards, Hayhurst has led program development and all technology matters for Curator Hotels & Resorts.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Adapting a Global Product to Local Territories | with Ryan King

GAIN Advisors — Thu, 15 Feb 2024 05:00:00 -0500

In this episode, we have Ryan King, Senior Vice President, Americas at Shiji Group.

King brings a diverse background of industry experience from both the hotel operations and the technology sides. Within the greater Washington DC area, he has held senior positions at the Sheraton Pentagon City, Sofitel Washington DC Lafayette Square, The Doyle Collection and the Phoenix Park Hotel. King was also the director of sales for TravelClick, a sales consultant for Informz and the director of strategic partnerships for StayNTouch, a Shiji Group Brand.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Best-to-Market Will Outwin First-to-Market | with Warren Dehan

GAIN Advisors — Thu, 08 Feb 2024 05:00:00 -0500

In this episode, we have Warren Dehan, President of Maestro PMS.

Dehan has worked at Maestro PMS (formerly Northwind) since 1978, and has acted as company president over two decades. The company’s emergence as a foremost property management system provider is outlined in the episode, so give it a listen!

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

How Hotel Software Vendors Are Evaluated | with Mark Hope

GAIN Advisors — Thu, 01 Feb 2024 05:00:00 -0500

In this episode, we have Mark Hope, senior vice president of development at Coast Hotels.

Hope started his longstanding hospitality career in the front office at Fairmont Hotels & Resorts, the Delta Vancouver Airport Hotel & Marina (now Pacific Gateway Hotel), and then The Hotel Grand Pacific. Following this, he began his now-30-years-long career at Coast Hotels as a director of sales & marketing before becoming a national director of sales, an executive director of brand development, a senior executive director of development and revenue strategy, and finally now as SVP of development.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Innovating on All Fronts with a New Hotel Brand | with Christopher Hunsberger

GAIN Advisors — Thu, 18 Jan 2024 05:00:00 -0500

In this episode, we have Christopher Hunsberger, co-founder and chief operating officer of Appellation, a new hotel brand born from an elegant merger of the culinary and hospitality worlds.

Hunsberger brings well over three decades of hospitality experience prior to founding Appellation. A longstanding veteran of Four Seasons Hotels and Resorts, his senior roles include Regional Vice President, Senior VP Operations, Executive VP Product, President The Americas and Chief People Officer. Hunsberger founded Appellation approximately five years along with his partner Charlie Palmer, with four locations set to open with the goal of crafting an unparalleled culinary-first hotel experience.

************* LINKS & RESOURCES *************
For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Business Ideas that Work in More Than One Way | with John Smallwood

GAIN Advisors — Thu, 11 Jan 2024 05:00:00 -0500

In this episode, we have John Smallwood, president at Travel Outlook, the maker of Annette, the virtual hotel agent.

John Smallwood has several decades of experience in hospitality technology, having founded Travel Outlook in 2006 as a hotel call center for premium and luxury brands. More recently, Travel Outlook has built an industry-leading conversational AI called Annette as a virtual hotel agent for the voice channel.

************* LINKS & RESOURCES *************
For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Vendor Scalability at Las Vegas Casino Resorts | with Shannon McCallum

GAIN Advisors — Thu, 04 Jan 2024 05:00:00 -0500

In this episode, we have Shannon McCallum, vice president of hotel operations at Resorts World Las Vegas.

McCallum has an extensive hospitality career, including senior roles at the Renaissance Vancouver Hotel Harbourside, Fairmont Hotels & Resorts, ARIA Resort & Casino, and Mandalay Bay Resort and Casino before her current role. She has also been a strategic advisor for Roomdex and Volan Technology, as well as being a member of the board for both the Nevada Hotel and Lodging Association and Hospitality Financial and Technology Professionals (HFTP).

************* LINKS & RESOURCES *************
For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Getting Perspective on Each Person's Role | with Tanya Pratt

GAIN Advisors — Thu, 14 Dec 2023 05:00:00 -0500

In this episode, we have Tanya Pratt, vice president of Opera Cloud strategy and product management at Oracle Hospitality.

Pratt has been in hospitality for her entire career, first on the hotel side before moving over to the hospitality technology side. For the former, Pratt started in Delta Hotels and Resorts for over ten years in operations then revenue management, followed by another decade at Fairmont Hotels & Resorts in revenue management and distribution before becoming vice president of global business technologies. Pratt joined Oracle in her current role in late 2018.

************* LINKS & RESOURCES *************
For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Scaling is a Team Sport | with Frank Reeves

GAIN Advisors — Wed, 06 Dec 2023 05:00:00 -0500

In this episode, we have Frank Reeves, co-founder and CEO of Avvio, and chief evangelist at SHR Group.

As CEO of Avvio, Reeves has been dedicated to delivering innovative technologies and new distribution networks to grow direct bookings for hotels since the company’s founding in 2003. In late 2022, Avvio was acquired by Sceptre Hospitality Resources (SHR) Group, at which point Reeves joined the senior team in his current role.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Experience is a Double-Edged Sword | with Neil Foster

GAIN Advisors — Thu, 16 Nov 2023 05:00:00 -0500

In this episode, we have Neil Foster, immediate past president of HFTP (Hospitality Financial and Technology Professionals).

Foster has over two decades of experience in hospitality technology, with a diverse perspective based on his career spanning different sides of the hotel equation. Starting as an IT manager for Westin Hotels & Resorts then an area manager of IT for Starwood Hotels and Resorts, he next moved to Micros-Fidelio. After that, further hotel experience included Carlson Wagonlit Travel, SilverBirch Hotels & Resorts, Fairmont Raffles Hotel International and Coast Hotels. Moving to the tourism side, Foster has been the Canada Representative for Iceland Travel, a non-executive director for the government of St Helena, and then joining HFTP as a member of the global board of directors.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Never Get Distracted from Your Core Vision | with Frank Trampert

GAIN Advisors — Thu, 09 Nov 2023 05:00:00 -0500

In this episode, we have Frank Trampert, senior vice president and managing director of commercial and global strategy for hospitality at Sabre Corporation.

Trampert brings to this podcast an immense skillset in hospitality, technology and international commercialization, including a 13 years at Carlson Rezidor Hotel Group as well as being managing director of Asia Pacific for Wyndham Group, CEO and director of brand management at Tune Hotels, and a board member at HTNG.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Finding a Sweet Spot as You Scale Up | with Luis Segredo

GAIN Advisors — Thu, 02 Nov 2023 05:00:00 -0400

In this episode, we have Luis Segredo, CEO of Data Travel, LLC, the maker of the Hapi platform that maps then migrates data from multiple hospitality sources for above-property and enterprise-level managers.

Segredo’s hospitality technology experience includes over 18 years at MTech, followed by roles as president at Newmarket International and EVP of strategic initiatives at Amadeus, prior to forming Data Travel, LLC in 2017. Segredo is also an HTNG Vendor Advisory Board member and the chairman of Aquina Labs.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Selling Into Service Companies Requires Customer Service | with Robert Stevenson

GAIN Advisors — Thu, 19 Oct 2023 05:00:00 -0400

In this episode, we have Robert Stevenson, CEO of INTELITY, a guest experience platform with rich staff operations and ticketing backend for hospitality, casino and residential end markets.

Stevenson has an incredibly diverse technology career. Prior to his present six-plus years at INTELITY, he has held positions as SVP of product development and acquisitions at DreamCatcher Games, VP of business development and worldwide publishing at ATARI, VP of online development at Bandai Namco Entertainment, chief product offer at GAIKAI (a division of Sony Interactive Entertainment), and head of content and strategy for Oculus VR (a division of Meta), as well as numerous advisory and board member positions.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Engaging with Customers and Actionable Insights | with Adam Glickman

GAIN Advisors — Thu, 12 Oct 2023 05:00:00 -0400

In this episode, we have Adam Glickman, vice president of brand strategy at Actabl.

Glickman career in hospitality started out at Waldorf=Astoria in business development. Glickman next spent 13 years at InterContinental Hotels Group, working in reservation products, hotel products, marketing and partner programs before becoming the director of global brand management, overseeing the launch of EVEN Hotels. In 2017, Glickman joined Parallax as a principal wellness tourism advisor, concurrently acting as a vice chair at the Global Wellness Institute for three years. Glickman joined Hotel Effectiveness at the vice president of marketing in early 2021, then assumed his current role in mid-2022 when Hotel Effectiveness was consolidated into Actabl. Concurrent to his brand strategy role at Actabl, Glickman is also a co-founder of Transcend Cruises and an Atlanta-based multi-unit franchise owner of The NOW, an affordable-luxury lifestyle massage boutique.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Right Senior Teams and Customer Success | with Karen O'Neill

GAIN Advisors — Thu, 05 Oct 2023 05:00:00 -0400

For our 13th episode, we interview Karen O’Neill, a GAIN Advisor and GAIN’s chief revenue officer, as well as the co-founder and COO of RationalAI.

O’Neill has an extensive career in hospitality technology. Following over 14 years at MICROS Systems (now part of Oracle Hospitality, O’Neill has held vice president or president-level roles at StayNTouch and Unifocus (formerly Knowcross). Presently, O’Neill is a strategic advisory for buku and in her role at RationalAI she oversees the development of an AI-based platform for attribute-based shopping at hotels worldwide.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Breaking Through the Vendor Noise | with Eva Fayemi

GAIN Advisors — Thu, 28 Sep 2023 05:00:00 -0400

For our twelfth episode, we interview Eva Fayemi, cofounder and CEO at Bond Agency as well as a GAIN Advisor.

Based out of Lisbon, Portugal and London, England, Bond Agency focuses on helping next-generation tech companies unlock rapid growth. Outside of Bond, Fayemi has a broad background of marketing, hospitality and technology expertise, holding senior positions at Trax Magazine, Destination Hostels, Mews and Wisk-it.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Relationships and Reputations | with Steven Bronken

GAIN Advisors — Thu, 21 Sep 2023 05:00:00 -0400

For our eleventh episode, we interview Steven Bronken, head of Global Hospitality at Ruckus Networks.

A Canadian based out Halifax, Nova Scotia, Steven Bronken’s hospitality career encompasses his tenure at The Halifax Club, director of business development at Elfiq Networks, and executive vice president of marketing and brand management at Safety NetAccess before joining Ruckus Networks.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Localization of Communications in a Globalized World | with Anne Bleeker

GAIN Advisors — Thu, 14 Sep 2023 05:00:00 -0400

For our tenth episode, we interview Anne Bleeker, cofounder and managing director of In2 Consulting, a business communications agency, and a GAIN Advisor.

Anne Bleeker’s career in corporate communications and public relations spans over two decades, including senior positions at Radisson SAS, Jumeirah Group and Future Pipe Industries Group. Founding In2 Consulting in 2010 based out of Dubai, Bleeker focuses on dynamic, strategic communications that create real connections for businesses in an era of mass digital content.

************* CONTENT OF THIS VIDEO *************

⏱ TIMESTAMPS ⏱

00:00 INTRO

01:07 Communicate early, both externally and internally

08:08 Don’t dip in and out of public relations

15:54 Artificial intelligence and managing the content explosion

26:45 Develop your story and own your organizational narrative

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Selling Tech by Managing Change | with Jeff Bzdawka

GAIN Advisors — Thu, 07 Sep 2023 05:00:00 -0400

For our ninth episode, we interview Jeff Bzdawka, the Chief Executive Officer of Knowland, an event intelligence and hospitality sales solution provider.

Jeff Bzdawka has a vast array of hospitality technology experience on both the buyer and the seller side. His career spans over two decades at Hyatt Hotels, occupying a variety of roles including SVP of Global Hotel Operations and SVP of Global Hotel Technology. On the technology vendor side, Bzdawka has held senior roles at Pegasus Solutions, Tech4TH Solutions and BirchStreet Systems.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

On the Road: ILC Cultivate - Deploying AI Right Now

GAIN Advisors — Wed, 16 Aug 2023 05:00:00 -0400

For our second On The Road episode, Adam went down to New York to attend ILC Cultivate (July 11-12, 2023). In between sessions on how next-generation technologies are impacting hotels, conference delegates were each asked, “What’s the number one way that hotels can deploy artificial intelligence and web3 tools right now?”

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

A Great Team Always Triumphs | with Nick Horgan

GAIN Advisors — Thu, 03 Aug 2023 05:00:00 -0400

In the seventh episode, we have Nick Horgan, the chief commercial officer (CCO) for the hospitality revenue optimization platform, Amaze Insights.

Nick Horgan had a long tenure at Newmarket International, working there since 1995 and after the company’s acquisition by Amadeus in 2014 through to mid-2021. During this time, Horgan’s sales numbers speak for themselves; beyond surpassing sales quotas in numerous years, for the hospitality division of Amadeus he was the top worldwide revenue producer for 2012, 2013, 2014, 2015, 2016, 2017, 2018 and 2019, setting company records for five of those years.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Jason is a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.

Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4 Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

On the Road: HITEC 2023 - Cutting Through the Digital Noise

GAIN Advisors — Wed, 19 Jul 2023 05:00:00 -0400

In this special On The Road episode while at HITEC 2023 (June 26-29, 2023, Toronto), Adam and Jason asked exhibitors and attendees one key question about hotel technology: “How is your company cutting through the digital marketing noise?”

As background, the phrase ‘digital noise’ refers to all the various ways that we are all collectively bombarded by electronic advertising and media every single day. There’s too much and buyers are turning off by ignoring vendors’ awareness campaigns. This is a real problem and we were curious about what industry leaders had to say.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Listen to the GAIN Momentum Podcast:

Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Don't Be So Far in Front of the Parade | with Greg Beatty

GAIN Advisors — Thu, 06 Jul 2023 05:00:00 -0400

In the fifth episode, we have Greg Beatty, a GAIN advisor based out of Bangkok and hospitality technology executive with a USA law degree.

With positions including COO, MD APAC, MD EMEA, legal counsel, and cyber law and compliance lead, Greg has over 25 years of experience in IT for hospitality, commercial real estate, telecom, energy and project finance. With positions at Verizon, TCC Assets, NTT DOCOMO, Lucent, PCCW and GuestTek, Greg is also involved in executive education and as a lecturer for international business law, recently teaching on cybersecurity, managing risk in the information age, AI in finance, digital finance and AI ethics.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Jason is a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.

Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4 Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Frameworks Are Everything | with Michael Cohen

GAIN Advisors — Thu, 22 Jun 2023 05:00:00 -0400

In the fourth episode, we have Michael Cohen, the managing partner for Growth Advisors International Network (GAIN), hospitality and travel tech advisor and co-chair of VRARA.

Michael Cohen is an executive-level growth leader, board member, strategic advisor and keynote speaker, with a primary business focus on the commercialization of travel, hospitality and restaurant technologies as well as emerging technologies include web3 and metaverse tools. Past management experience includes strategic partners such as AT&T, Deutsche Telekom, IBM, Deliotte, Cisco and Aruba.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Jason is a GAIN Advisor specializing in growth through marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.

Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4 Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Tech Buyers, Users and Market Validation | with Ira Vouk

GAIN Advisors — Thu, 15 Jun 2023 05:00:00 -0400

In the third episode, we speak with Ira Vouk, (https://iravouk.com/) the renowned author of "Hospitality 2.0"

In this captivating podcast episode, Ira Vouk, provides invaluable insights into the challenges faced by technology providers when selling to the hospitality industry. By delving into the topic, we uncover strategies for improvement. Additionally, we explore the exciting opportunities and challenges that await hospitality companies in 2023 and beyond. As a listener, you will discover smart strategies that hotels can implement to select the most suitable technology solutions. Whether you're a hospitality professional, technology enthusiast, or simply curious about the convergence of hospitality and technology, this episode is a must-listen!

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Jason is a GAIN Advisor specializing in growth through Marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.

Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4
Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

Buyer Behavior Has Changed Forever | with Jess Hayes

GAIN Advisors — Thu, 08 Jun 2023 05:00:00 -0400

In the second episode, we have Jessica Hayes, an advisor for Growth Advisors International Network (GAIN), owner of Hayespitality (https://hayespitality.com), and a business development executive for Plusgrade (https://www.plusgrade.com/).

Jess is passionate about hotels, travel, hospitality tech and marketing landscape, with over 25 years of experience in sales, marketing, training, and account management. At Hayespitality Consulting, her job is to spark sales and delight guests, as well as help make critical technology decisions easier, core processes seamless, and communications a breeze – so the only thing your guests feel is good.

************* LINKS & RESOURCES *************

For more information about GAIN, head to: https://gainadvisors.com/

Jason is a GAIN Advisor specializing in growth through Marketing for hospitality tech startups, scaleups and SMBs as well as a mentor for the MCEDC Hospitality Technology Accelerator.

Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4
Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4

The Non-negotiables | with David Millili

GAIN Advisors — Mon, 29 May 2023 09:40:03 -0400

In the inaugural episode, we have David Millili, the co-founder of Growth Advisors International Network
(GAIN) and CEO of LodgIQ.

David Millili is a renowned thought leader and an accomplished professional in the hospitality field. With extensive experience as a GM, Hospitality Tech CEO, and a deep understanding of the industry's trends, challenges, and opportunities, David provides invaluable insights and perspectives to help you build and scale your business.

In the full episode, David talks about:

Hiring people smarter than you.
Not cutting corners in sales and marketing.
Cutting through the digital marketing noise.
Understanding the market you want to sell into.

For more information about GAIN, head to: https://gainadvisors.com/
To watch the video versions of the podcast head to our Youtube Channel: https://www.youtube.com/@gain-growthadvisorsinternation