Claims Never Sleep

Beyond the Adjuster Hat Mindset

Meghan Henry — Thu, 30 Apr 2026 09:44:17 -0400

This week, Meghan and Jen are joined by Susan Quagliato, Vice President Regional Claims at Sedgwick

If you Build it, Claims Come

Meghan Henry — Thu, 23 Apr 2026 09:05:54 -0400

This week's guest is Amy Fitzpatrick

Relocations, Reservations of Rights and Raising Kids

Meghan Henry — Thu, 19 Mar 2026 07:00:00 -0400

This week, Meghan and Jen welcome Kathleen D'Andraia and Lizzie Thoman

The Gift of Being Open Minded

Meghan Henry — Thu, 12 Mar 2026 07:00:00 -0400

This week, Meghan and Jen welcome Courtney Allen, Vice President of Claims at CorVel Corporation

Grace Under Fire: Leadership When Everything Changes

Meghan Henry — Thu, 05 Mar 2026 07:00:00 -0500

This week, Meghan and Jen chat with COO Donna Markus

Leveling Up In Claims

Meghan Henry — Thu, 19 Feb 2026 07:00:00 -0500

This week, Meghan and Jen welcome Rebecca Gregg, Director of Claims at Entrusted Administrators & Subrogation

Evolving Definitions of Success

Meghan Henry — Thu, 12 Feb 2026 09:22:07 -0500

This week, Meghan and Jen host the Women's Quarterly Initiatives. She's joined by Evelyn Eury, Dr Claire Muselman, Kirsten Kaiser Kus and Dawn-Ann Dykes to discuss ways to empower women.

Boots, Butts, and Getting Claims Adjusted

Meghan Henry — Thu, 29 Jan 2026 07:00:00 -0500

This week, Meghan Henry is joined by her guest co-host Laura Moffett as they welcome David Milton, founder and CEO of Telaclaims.

Claims, a Career for the Curious

Meghan Henry — Thu, 22 Jan 2026 07:00:00 -0500

Public Entity Claims, Unfiltered

Meghan Henry — Thu, 15 Jan 2026 07:00:00 -0500

This week, Meghan and Jen welcome William Peters a Claims Examiner at Network Adjusters

Conversations That Close Files Efficiently

Meghan Henry — Thu, 18 Dec 2025 12:25:17 -0500

This week, Meghan and Jen welcome Dana Applegate, SR VP Claims and Operations Executive

Claims at the Luxury Level

Meghan Henry — Thu, 11 Dec 2025 07:00:00 -0500

This week, Meghan and Jen welcome Kristen O Reilly, a personal manager for "prime private client high net worth" for One Digital Insurance, which is an insurance broker.

From Courtroom Battles to Casinos

Meghan Henry — Thu, 04 Dec 2025 07:00:00 -0500

This week, Meghan and Jen welcome Joseph Stathius, In-House Casino and Gaming Attorney for Parx Casino, the #1 casino in Pennsylvania.

Crops and Claims: The Ag Claims Edition

Meghan Henry — Thu, 20 Nov 2025 07:00:00 -0500

This week, Meghan and Jen chat with Russell Paul Rousseau Jr., Claims Specialist III, Commercial Property Agribusiness - Large Loss Adjuster for Nationwide

Detour to Claims

Meghan Henry — Thu, 13 Nov 2025 07:00:00 -0500

This week, Meghan and Jen chat with Jacob Hilbig Sr. Claims Manager at Reserv

The Silent Clients: Giving Animals a Voice

Meghan Henry — Thu, 11 Sep 2025 07:00:00 -0400

This week, Meghan and Jen are joined by Ali Swiatkowski, an Insurance Professional Fueling Success Through People-Focused Approach. She's also an Animal Welfare Advocate & Volunteer and a Wedding Officiant.

Claims & Life Lessons with Val

Meghan Henry — Thu, 31 Jul 2025 07:00:00 -0400

This week, Meghan Henry is joined by Valerie Katz Head of Claims Emerald Bay Risk Solutions, who shares 25 years of experience in the Insurance world.

Claims From The Trenches

Meghan Henry — Thu, 10 Jul 2025 07:00:00 -0400

This week, Meghan is joined by Mary Rossi, President Rossi Claim Services Corporation, an elite independent adjuster firm based out of Northern California.

Bench Dreams, Claims Reality

Meghan Henry — Thu, 19 Jun 2025 07:00:00 -0400

This week, Meghan and Jen welcome Alexandra Santo, a claims consultant at Golden Bear Insurance

Built on Sunday Sauce, Thriving in Claims

Meghan Henry — Thu, 12 Jun 2025 09:15:48 -0400

This week, Meghan and Jen welcome Claudia Oliveri Assistant Vice President -- EPL at Starr Companies to CNS Podcast

Claims Over Calculations

Meghan Henry — Thu, 05 Jun 2025 07:00:00 -0400

This week, Meghan Henry flies solo, and welcomes Meghan Fountain, Assistant Vice President—Claims at Velocity Risk Underwriters, LLC

Climbing the Claims Ladder

Meghan Henry — Thu, 29 May 2025 07:00:00 -0400

This week's guest on Claims Never Sleep is Rene Tomlinson Litigation Adjuster at Kin Insurance specializing in claims management

From Big Law to Big Picture

Meghan Henry — Thu, 22 May 2025 07:00:00 -0400

This week, Meghan and Jen welcome Jessica Casey AVP, Associate General Counsel

High Risk Claims

Meghan Henry — Thu, 17 Apr 2025 07:00:00 -0400

This week, Meghan and Laura talk to Michelle Azize, a Claims Manager at United Automobile Insurance Company

Breaking the Claim Ceiling

Meghan Henry — Thu, 10 Apr 2025 07:00:00 -0400

On this week's show, Meghan and Jen are joined for Part 2 of Women's Quarterly Initiative by Evelyn Eury, Claire Muselman, Kirsten Kaiser Kus, and Dawn-Ann Dykes

Stormy Claims

Meghan Henry — Thu, 27 Mar 2025 07:00:00 -0400

Anchors Away, Claims Ahoy!

Meghan Henry — Thu, 20 Mar 2025 07:00:00 -0400

This week, Meghan Henry welcomes Sharon Hartley Ferris Senior Counsel AIPSO.. Sharon is a licensed attorney, with 20+ years of insurance, government and law firm experience.

Nailed It: The Nuts & Bolts of Construction Claims

Meghan Henry — Thu, 06 Mar 2025 07:00:00 -0500

On this episode, Meghan and co-host Kyle talk to Walter Nelson, Claims Manager at TSIB. Walter has 30 years of experience as an insurance specialist. He began his career as an auto and homeowner’s adjuster with SAFECO in Fountain Valley, CA. Within a year, he was moved into commercial lines focusing primarily on construction defect claims. Most of his career has focused on the direct handling and management of multi-million-dollar exposure complex litigated residential and commercial construction defect, and general liability claims with an emphasis on coverage, contract, and damages analysis.

Almost 40 Years of Claims: Wisdom from the Trenches

Meghan Henry — Thu, 27 Feb 2025 07:00:00 -0500

This week, Meghan and Jen chat with Kay Lewis, a Claims Supervisor at Gallagher Bassett

The Real Insurance Detectives

Meghan Henry — Thu, 20 Feb 2025 07:00:00 -0500

This week, Meghan and Jen chat with Laura Huffman, AIC Vice President - Casualty Operations at Engle Martin & Associates

The Service of Insurance

Meghan Henry — Thu, 13 Feb 2025 07:00:00 -0500

This week, Meghan and Jen chat with Nathan Hess, a Claims Specialist at AXA XL

Building Onto Claims

Meghan Henry — Thu, 30 Jan 2025 07:00:00 -0500

On this week's episode, Meghan and Jen chat with Erin Pfeiffer, Director of Claims at the Baldwin Group

Timesharing Claims

Meghan Henry — Thu, 23 Jan 2025 07:00:00 -0500

This week, Meghan and Jen are joined by Cade Williams, Assistant Vice President, Risk Management at Marriott Vacations Worldwide.. and his unusual journey into the world of claims!

Med School to Insurance

Meghan Henry — Thu, 09 Jan 2025 07:00:00 -0500

This week, Meghan and Jen talk with Samantha Ostreicher, AIC Senior Claims Specialist, Professional Liability Claims about her journey.

Women's Quarterly Initiative Part 1

Meghan Henry — Thu, 19 Dec 2024 07:00:00 -0500

This week, Meghan hosts the first in a series of Women's Quarterly Initiatives. She's joined by Evelyn Eury, Dr Claire Muselman, Kirsten Kaiser Kus and Dawn-Ann Dykes to discuss ways to empower women.

Blazing a Trail Ahead

Meghan Henry — Thu, 12 Dec 2024 07:00:00 -0500

This week, Meghan talks to Attorney, Claims and Risk Specialist Rebecca Adelman, Esq. an attorney, entrepreneur, influencer and thought leader in healthcare, senior living and risk management.

Crafting A Claims Legacy

Meghan Henry — Thu, 05 Dec 2024 07:00:00 -0500

This week, Meghan and Jen talk to Cait Mayet, Vice President of Claims for Tivra Management LLC.

Powering Sustainable Futures

Meghan Henry — Thu, 21 Nov 2024 07:00:00 -0500

On this weeks episode, Meghan and Jen chat with Rachel J. Thuerk Director, Risk Management at Vicinity Energy

Legacy of Claims

Meghan Henry — Thu, 07 Nov 2024 07:00:00 -0500

This week, Meghan and Jen welcome to the Claims Never Sleep Podcast, Megan Eckstrom, CPCU, MSIM Vice President, Head of Claims at The Philadelphia Contributionship | Claims Management | Operational Efficiency | Optimizing Outcomes through Building Relationships and Strategic use of Data

Insuring the Big Apple

Meghan Henry — Thu, 31 Oct 2024 09:11:19 -0400

This week, Meghan and Kyle talk to Christopher Dickerson is a Senior Insurance Claims Specialist at the NYC Law Department

Paving the Way to the C-Suite

Meghan Henry — Thu, 24 Oct 2024 07:00:00 -0400

This week, Meghan and Jenn talk to Monica Logan, Chief Claims Officer of D&O and Financial Lines. Monica is an experienced claims handler with a demonstrated history of strong litigation and negotiation skills . Skilled in Professional Liability, Risk Management, Litigation Management, Commercial and Specialty Insurance, Mediation and Case Resolution and Litigation.

Breaking the Ceiling

Meghan Henry — Thu, 17 Oct 2024 07:00:00 -0400

Today's guest is Michelle S. Raue SVP, Claims at Preferred Mutual Insurance Company

Michelle is responsible for implementing and executing effective claim strategies that deliver an innovative and differentiated claims experience for the agents and policyholders.

Michelle has over 30 years of significant claims, operational and leadership experience and knowledge. She brings to Preferred Mutual a contemporary vision of the future and a proven track record for enhancing processes and delivering new solutions to drive the customer experience.

Making Connections

Meghan Henry — Thu, 10 Oct 2024 07:00:00 -0400

Today's guest is Krista Glenn, Executive Vice President and Chief Claims Officer for Westfield Specialty and brings 30 years of insurance claims and management experience to the role. At Westfield Specialty, Ms. Glenn is building a new, full-service claims organization in order to support all of Westfield Specialty's lines of business which currently include E&S Casualty; E&S Property; Financial Institutions; Management Liability and Westfield Pro (Cyber, E&O and Professional Liability).

Prior to joining Westfield Specialty, Krista spent five years as EVP, Chief Claims Officer at a North Carolina-based insurance carrier. Krista also spent more than 21 years at the ACE/Chubb companies where she held many roles in Chubb, ACE North America and ACE Group Claims. She ended her career at Chubb as the Head of Multinational Claims with dual reporting to the Global Accounts underwriting division. Krista began her career handling claims and declaratory judgment actions at AIG in New York.

Krista is a member of Chief, a 2019 Women to Watch and a 2015 Woman on the Move award winner, a member of the Federation of Defense & Corporate Counsel and APIW, and an advisory board member for the CLM. She is a graduate of Seton Hall University and Delaware Law School and is admitted to the bar in Pennsylvania and New Jersey. In her most important role, Krista is the proud mother of two adult daughters.

Building the Team

Meghan Henry — Thu, 03 Oct 2024 07:00:00 -0400

This week, Meghan and Jenn welcome Sarah Abrams Head of Claims for Baleen Specialty (a division of Bowhead Specialty). Sarah is a
Chief Claims Officer with nearly 20 years of professional experience. Identify areas of growth and pain points stemming from regulatory and litigation landscape. Lines of insurance oversight include Commercial and Professional liability.

Defending Bad Faith

Meghan Henry — Thu, 26 Sep 2024 07:00:00 -0400

This weeks' guest is Kari Adams, a Senior Vice President of Claims, who leads Physician Insurance’s claims team guided by a simple philosophy: Do what’s in the best interest of our policyholders, and defend the practice of quality medicine. With this as our guide, and under Kari Adams’s leadership, we have achieved an enviable 10-year average of 97% defense verdicts out of a total of 80 jury trials.

The American Diplomat

Meghan Henry — Thu, 19 Sep 2024 07:00:00 -0400

This week's guest is Alex an American diplomat with a unique perspective on global affairs. Alex shares some wonderful stories from his distinguished career with Meghan and Robb, while also addressing Ray Bans v. Oakley's, tells an anecdote about Madeline Albright and the result from his running with the 78 year old German foreign minister.

Embarking on a Claims Career

Meghan Henry — Thu, 12 Sep 2024 07:00:00 -0400

This week's guest is Caleb Thompson, a Casualty Adjuster at National American Insurance Company

Finding Your Fit

Meghan Henry — Thu, 29 Aug 2024 07:00:00 -0400

This week, Meghan and Jenn talk to Sarah Cho, who handles Claims Advocacy & Management for Woodruff Sawyer. As one of the largest private insurance brokerage and consulting firms in the US, Woodruff Sawyer protects the people and assets of more than 4,000 companies.

Half a Century in Claims

Meghan Henry — Thu, 22 Aug 2024 07:00:00 -0400

This week, Meghan Henry and Robb Cruiser talk with Mark Flynn, SVP, Executive Risk Claims Manager at Truist, who is an accomplished and seasoned insurance claims professional with experience in the insurer, reinsurer, third party administrator (TPA), broker, and corporate risk management arenas, possessing multi-jurisdictional expertise across diverse coverage lines.

Pivot

Meghan Henry — Fri, 02 Aug 2024 07:00:00 -0400

This week, Meghan and Jenn talk to Julie Watson from AmTrust Financial Services, a Complex Claims Specialist in Tampa Florida.

Engaging in Curiosity

Meghan Henry — Thu, 25 Jul 2024 07:00:00 -0400

This week, host Meghan Henry and her co-host Nick Daly talk to Beth Diamond, who serves as Group Chief Claims and Litigation Officer and is an executive board member. She manages an industry-leading team servicing claims from a diverse variety of specialty insurance lines. Additionally, she leads in the development of an oversight model for all litigation matters and processes, including the strategic management of litigation outcomes and risks.

Insuring for Disaster

Meghan Henry — Thu, 11 Jul 2024 07:00:00 -0400

This week, Meghan and Jenn talk to Dionna Chambers from Bankers Insurance about social inflation and nuclear verdicts.

Starting Up New Ventures

Meghan Henry — Fri, 21 Jun 2024 07:00:00 -0400

This week, Meghan Henry chats with Nick Turdo, Director of Claims at Metrix 360 Risk Management

Navigating Your Network

Meghan Henry — Thu, 13 Jun 2024 07:00:00 -0400

This week, host Meghan Henry talks to Evelyn Eury from Crum & Forster about Navigating Your Network

Emerging Emergency Defenses

Meghan Henry — Thu, 06 Jun 2024 07:00:00 -0400

On this week's episode, Meghan and Jenn chat with Kathleen Cetola Strategic Claims & Litigation Management from US Acute Care Solutions

A New Style of Litigation Management

Meghan Henry — Thu, 30 May 2024 07:00:00 -0400

In this episode of Claims Never Sleep, Meghan and Jenn chat up Bill Mitchell – one of the founding partners of Cruser Mitchell. Bill recently won Defense Counsel of the Year from CLM, and share his forward thinking philosophy on settling cases and saving his clients thousands of dollars.

Catastrophic Liabilities

Meghan Henry — Thu, 23 May 2024 07:00:00 -0400

In this episode, we are thrilled to welcome Laura Schoefer, VP of Claims at NBIS! 🌟In this insightful episode, we dive deep into investigating catastrophic construction losses and emphasize the crucial importance of early action when faced with catastrophic claims.

Laura shares invaluable insights from her extensive experience in the field, shedding light on strategies and best practices that can make a significant difference in the outcome of these complex situations.

But that's not all! Laura also opens up about her leadership approach and the remarkable journey she’s since joining her team at NBIS.

Bobbing and Weaving to Claims

Meghan Henry — Thu, 16 May 2024 07:00:00 -0400

On this week's Episode, Meghan Henry and co-host Nicky Daly from the Chicago office, talk to Lenore Chouinard, the Director of Liability Claims at HSB - Hartford Steam Boiler. Hartford Steam Boiler is a leading engineering and technical risk insurer providing equipment breakdown and other specialty coverages, inspection services and engineering consulting. HSB provides clients with risk solutions tailored to their needs and strategies to optimize the reliability, lifespan and efficiency of their equipment and operations.

Hurricane Protection

Meghan Henry — Thu, 09 May 2024 07:00:00 -0400

On this week's show, host Meghan Henry talks to Ricardo Shelton, a Claims Manager at Security First Insurance.
Security First Insurance Company has been recognized as the Top Choice for Hurricane Protection in Florida in 2022, 2023, and 2024.

Managing Liability Lines

Meghan Henry — Thu, 02 May 2024 07:00:00 -0400

This week, host Meghan Henry and this week's co-host Scott Gurtman is joined by Carol Musumeci, the Claims & Risk Manager at Elecnor Hawkeye, who shares her experience in the real estate, construction, senior living, financial institutions, solar energy and public entity sectors. Carol handles Insurance program placement for property, casualty and management liability lines.

Cyber Claims & Ransomware Realities

Meghan Henry — Thu, 25 Apr 2024 07:00:00 -0400

On this week's episode, Meghan and this week's co-host Henry Nick Daly chats with Claims Manager Milan Radosevic from Coalition Insurance, who have provided companies insights into their external risks through their risk platform, Coalition Control. Milan discusses risks everyone in the insurance industry is facing, and how to deal with those situations.

Solo Struggles: Office Beginnings

Meghan Henry — Thu, 18 Apr 2024 07:00:00 -0400

On this episode, host Meghan Henry talks to Attorney Jeff Muszynski about starting a law from solo, and picking the best name for it. Lagom IS THE Swedish PRINCIPLE OF LIVING LIFE “In Balance”

Cross-Border Claims Unraveled

Meghan Henry — Thu, 11 Apr 2024 10:38:15 -0400

On this week's episode, Jacob A. Moreno, Esq, VP of Claims at Qualitas Insurance Company joins host Meghan Henry to discuss management of commercial insurance litigation, coverage issues, and claims handling nation wide.

Cranes & Classrooms: A Journey

Meghan Henry — Thu, 11 Apr 2024 07:00:00 -0400

This week, host and attorney Meghan Henry talks to Claims Manager Kevin Walker from NBIS, a DUAL company Experience, and they discuss construction accidents and catastrophic losses. There are a lot of players in these complex claims.

Excess Dilemmas Unveiled

Meghan Henry — Thu, 28 Mar 2024 07:00:00 -0400

This week, host and attorney Meghan Henry talks to Timothy Donnelly, Vice President, Senior Claims Counsel - US Casualty Claims at Sompo Holdings. Tim discusses personal and first-party casualty claims, and what he likes to see in most claims reports.

Dispatch to Claims: Evolving Paths

Meghan Henry — Thu, 21 Mar 2024 07:00:00 -0400

On this week's show, host Meghan Henry is joined by Tracee Allen of Namic Insurance, a Senior Litigation Examiner Professional Liability. Tracee has had an unusual journey into the world of claims.

Excess Dilemmas Unveiled

Meghan Henry — Thu, 14 Mar 2024 07:00:00 -0400

This week, host Meghan Henry is joined by Tim Donnelly, a Vice President, Senior Claims Counsel - US Casualty Claims at Sompo International Holdings United States based in New York City, New York.

Protecting High Wealth Assets

Meghan Henry — Thu, 07 Mar 2024 08:00:00 -0500

On this week's episode, Erica Hooven from JKJ talks about Protecting High Wealth Assets, how she transitioned into Claims, and shares stories and advice with Meghan Henry.

Insurance Integration Insights

Meghan Henry — Thu, 29 Feb 2024 07:00:00 -0500

On this weeks episode, Meghan Henry talks to Louis Pippin from Venbrook. They discuss Louis's journey into claims, and he shares some good insight, talks about challenges he faced, and discusses best practices. Louis Pippin is the Chief Claims Officer, Venbrook Claims Services. Venbrook Claims Services offer clients a single supplier option for Third Party Administrator (TPA) and Independent Adjusting (IA) claims to mitigate and reduce risks and losses on a global basis.

The Founding Disruptors

Meghan Henry — Thu, 22 Feb 2024 10:56:34 -0500

In the inaugural episode of Claims Never Sleep, Meghan sits down with Robb Cruser and Bill Mitchell – the founding partners of Cruser Mitchell. During this episode they share what they learned along the way – good and bad – when they started Cruser Mitchell over 25 years ago. They discuss the evolution from a small office to nine offices and over 100 attorneys nationwide and how the disruptive lawyer was born.

Claims Never Sleep Trailer

Meghan Henry — Tue, 13 Feb 2024 16:55:06 -0500

Attorney and partner Meghan Henry, who also hosted a podcast, has joined Cruser Mitchell, and is launching a new podcast that delves into the world of Claims. With a wide range of guests from across the industry, the podcast learns about the claims process, through anecdotes from many perspectives of the insurance business.