CJ & The Duke

Anatomy of a ServiceNow Application

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 14 Nov 2025 16:40:55 -0600

Build better ServiceNow apps by understanding the full anatomy of successful ones. Today we cover process, build, and legacy anatomy to help your builds earn more success.

MENTIONED IN THIS EPISODE:
- ServiceNow Build Week
- Document your solution or CJ eats your lunch
- Outcomes, Outcomes, Outcomes, Outcomes
- Catalysts

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is just some guy.

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Find TOP ServiceNow talent (while knowing little about ServiceNow)

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 08 Nov 2025 07:33:50 -0600

People ask "how can I interview for TOP ServiceNow talent if I don't know much about ServiceNow". This episode teaches you
- The 3 Characteristics of TOP ServiceNow talent.
- Creating "hard to fake" questions that reveal those characteristics.
- Setting up virtual test environments.

MENTIONED IN THIS EPISODE:
- Understanding the limits of personal performance
- Success on ServiceNow, without ServiceNow

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is just some guy.

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Have you heard of the ServiceNow nullEDGE conference?

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Thu, 25 Sep 2025 17:43:09 -0500

nullEDGE is a first of its kind virtual conference for ServiceNow professionals with a 40 speaker lineup focusing on delivering valuable insights you can use in your instances NOW.

nullEDGE is on Oct 17, so REGISTER NOW.

MENTIONED IN THIS EPISODE:
- Jace Benson
- Jeff Jessie
- The Chuck Tomasi You Never Knew

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is just some guy.

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🛑STOP🛑 Losing Post-Deployment Momentum!

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 09 Aug 2025 10:19:09 -0500

Ever felt the post go live blues? Ever noticed momentum waning after a deployment? In this episode we explore ways to improve YOUR growth and success while keeping ServiceNow an engine of innovation in your enterprise.

MENTIONED IN THIS EPISODE:
The Power of User Councils for your ServiceNow Platform

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is just some guy.

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Challenges & Opportunities of AI while Learning ServiceNow

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Wed, 23 Jul 2025 11:28:33 -0500

"How do I learn ServiceNow" is an ever more complicated question with how rapidly AI is changing the ecosystem.
CJ & The Duke make the case to still learn platform fundamentals alongside AI.
They also give tips on how AI might help accelerate your learning.

MENTIONED IN THIS EPISODE:
The Duke's questions to ChatGPT

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is just some guy.

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"They said it took too long to get things done in ServiceNow"

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 31 May 2025 17:59:43 -0500

We recently saw a ServiceNow competitor say it takes "days, weeks, months" to do "even simple things" in ServiceNow. Those who know how to build, know how silly this sounds. But yet, customers still sometimes find themselves in this predicament. We investigate how and why.

MENTIONED IN THIS EPISODE:
Ep 89 - Getting better at Communication
Ep 115 - The Power of User Councils

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is just some guy.

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Secrets of an elite ServiceNow talent manager

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sun, 18 May 2025 07:01:24 -0500

New to ServiceNow and can't get passed the recruiter layer? Seasoned ServiceNow veteran looking to freelance?
In this episode we talk to elite ServiceNow talent finder, networker, and master of threading the needle between customer need and resource preference. Stephanie Fairbanks has been in the ServiceNow game since the beginning and has a massive ready-to-rock network.
Discover her inside scoop!

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is just some guy.

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How to ACTUALLY Network PART 2!!

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 02 May 2025 06:37:09 -0500

Part 2 of our networking episode digs deeper into the practical, tactical side of building & sustaining meaningful networks.
Special guest Tim Woodruff returns to advocate those to whom networking isn't natural.
We tackle the "ick factor", mental models, building systems, and break down non-verbal cues so you can network like a boss at ServiceNow Knowledge25 and beyond.

MENTIONED IN THIS EPISODE
- Networking Part 1
- Jace Benson, founder of AI In A Box
- Tim Woodruff on LinkedIN
- SN Pro Tips by Tim Woodruff
- Pre Order the ServiceNow Development Handbook 4e

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is just some guy.

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How do you ACTUALLY Network?

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 25 Apr 2025 07:16:01 -0500

Back like we never left! In this episode, we tackle a topic we somehow haven't covered yet: how to network.
With ServiceNow Knowledge25 on the horizon we want you at your best networking game. We dive deep into
- why introversion can be your networking superpower,
- paying into the "Karma Bank"
- the paradox of energy investment
- being memorable
and so much more.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is just some guy.

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Getting into ServiceNow HR with Philip Elliot

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 14 Mar 2025 12:56:40 -0500

We talk with Philip Elliott about his journey into and passion for the ServiceNow HR module.
Philip Elliott on LinkedIn
Philip Elliott on Youtube

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is just some guy.

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ServiceNow Success... without ServiceNow?!

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 15 Feb 2025 14:08:28 -0600

Success on ServiceNow isn't JUST a factor of a good deployment. There's a number of disciplines and mindsets that go into building and maintaining a successful ServiceNow experience.

MENTIONED IN THIS EPISODE
- The Power of Stakeholder & User Councils
- Establishing ServiceNow Architecture Standards
- Documenting ServiceNow Deployments
- Getting Better at Communication

Thanks to our sponsors,
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Translating past work experience into ServiceNow value

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Thu, 06 Feb 2025 10:51:14 -0600

It can be challenging translating your past work experience into value, especially when you're new to the ecosystem.
In this episode we talk about how understanding scale, type, and agency in work can help bridge the narrative gap.
We hope this helps you increase number and success of your interviews.

MENTIONED IN THIS EPISODE
- Titans of ServiceNow - Travis Toulson
- Role Explanations
--- ServiceNow Admin
--- ServiceNow Implementer
--- ServiceNow BA
--- ServiceNow Engagement Manager
--- ServiceNow Architect (Episode 1 & Episode 2)

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Interviewing ServiceNow Talent

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 18 Nov 2024 05:07:58 -0600

Every month or two we see a thread asking for questions to ask ServiceNow job candidates.
This episodes covers some strategies and question samples you can ask... even if you aren't a ServiceNow developer!

MENTIONED IN THIS EPISODE
- Glide Aggregate

Thanks to our sponsors,
- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Prepping for Platform Analytics Workspace with VividCharts!

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Tue, 08 Oct 2024 10:54:22 -0500

ServiceNow Platform Analytics Workspace is awesome! Rob and Mitch from Vividcharts join us for a discussion about how to prepare for a migration from traditional dashboards to this new framework.

ABOUT VIVIDCHARTS
Check out VividCharts
Reporting Audit Service

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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The Power of User Councils for your ServiceNow Platform

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 20 Sep 2024 07:28:14 -0500

Everyone talks about transparency and leadership, but you won't achieve that without an audience. We break down the reasons and methods for ServiceNow platform owners and consultants to set up user and executive councils for their ServiceNow programs.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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🛠️ Labor and ServiceNow

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sun, 01 Sep 2024 09:10:31 -0500

In celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited.
And we conclude with a titanic labor that the ServiceNow community needs to address.

ALSO MENTIONED:
- Getting Better at Communication
- CSDM with Mark Bodman
- The Truth About Customization vs Configuration
- Document Your Solutions

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Navigating ServiceNow Deployment Chaos

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Thu, 25 Jul 2024 10:31:29 -0500

We discuss some practical methods for bringing the chaos of ServiceNow implementations under control

ALSO MENTIONED:
- Robert's Rules of Order

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Learn to go from Abstraction to Action

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 29 Jun 2024 12:48:00 -0500

The difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action. Break the mindset of being an order taker. The difference between great success and poor results can be due to your clarifying lense, in addition to your dev skills.

ALSO MENTIONED:
- Episode 38 - Outcomes, outcomes, outcomes, outcomes

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

🎁🤖 AI In A Box with Jace Benson

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Thu, 27 Jun 2024 08:33:06 -0500

Jace isn't just passionate about Tech, but also how it's sold. Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI you can install in your own environment to perform task summaries. All the security, privacy, and compliance you want, at a criminally low price.

Check out https://ai.ina.box/

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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ServiceNow Development, Architecture, & Success, with Chris Nanda

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 15 Jun 2024 13:11:16 -0500

OG of ServiceNow OGs, Chris Nanda, joins us to talk about ServiceNow development, what makes a good architect, and what ServiceNow success looks like.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Coaching, Keeping Up, And HOW DOES THIS THING WORK!?

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 31 May 2024 06:38:00 -0500

Coaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training. We discuss the difficulty of keeping up with ServiceNow and how hard it is to understand how solutions are *supposed* to work.

Mentioned:
- Ep 67: Asking for Help
- Chillz Muzik on Fiverr (our theme song performer)

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Straight talk on CSDM with Mark Bodman

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 04 May 2024 08:26:35 -0500

Mark Bodman, ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM.

Mentioned in this episode
- The Invisibility Problem
- ServiceNow Community Youtube CSDM Content

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

From bridal makeup to ServiceNow expert - Holly Ryder's journey

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 29 Apr 2024 09:16:03 -0500

ServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coaching helped her reach her goals.

Mentioned in this episode
- The Chuck Tomasi You Never Knew
- Tracy Curry Builds The Soap App
- What to Build to Up Your ServiceNow Skill
- Getting the ServiceNow Help You Need

Thanks to our sponsors,

Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

The ServiceNow Magician - Chris Schuh

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Wed, 24 Apr 2024 08:45:21 -0500

CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB. We go deep on why its so difficult to get right, and how to cope.

Thanks to our sponsors,

Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

7 Day ServiceNow Upgrade?! (With Mark Roethof)

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 15 Apr 2024 18:28:54 -0500

Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components.
Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey.
Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules.

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

EXTRA STUFF:
- Mark's absolutely ridiculous 250+ article mega thread.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

ServiceNow's Invisibility Problem(s)

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sun, 24 Mar 2024 19:09:14 -0500

Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do?

Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

NowLearning & AI chat with the famous (infamous?) Mark Scott

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Wed, 20 Mar 2024 20:56:39 -0500

Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds.
Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time.

Mark Scott on LinkedIn

Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Managing your Environmental Health & Safety with SerenityEHS on ServiceNow

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Thu, 14 Mar 2024 06:05:48 -0500

Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety. We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS, a leading EHS platform built on ServiceNow. You'll learn ...
- How SerenityEHS can improves the relationships between HR, IT, and EHS teams.
- How SerenityEHS radically improves time to value on EHS outcomes.

Request a Demo of SerenityEHS Now!

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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ServiceNow - Past, Present, and Future, with Damien Davis

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 23 Feb 2024 09:14:27 -0600

Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM. We talk about the past, present, and future of ITSM on ServiceNow. A very special guest arrives for you Dr.Who fans as well.

Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Episode 100! PUSH IT TO THE LIMIT

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 19 Feb 2024 16:42:17 -0600

We celebrate our 100th episode by talking about how to push your performance to the limit in 2024.
We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more.

Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

Mentioned in this episode:
- ServiceNow Community
- ServiceNow Developer Discord
- SNDevs Slack

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Ben Forrest-Green on Architecture, GenAI, consulting, and more.

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 11 Dec 2023 11:36:30 -0600

ServiceNow Certified Master Trainer Ben Forrest-Green joins us for a jam session.
We talk about ServiceNow infrastructure, GenAI, hard ecosystem lessons, consulting, and more.

Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

Mentioned in this episode
- Follow Ben on LinkedIn

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Evolution of the ServiceNow Architect

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 04 Dec 2023 08:35:42 -0600

We discuss the changing landscape and demands on ServiceNow architects, from GenAI to the growing width of the platform. What is the architect's role and how does one keep up? What tools do we have and what tools do we wish we had?

Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

Mentioned in this episode
- Managing Customer Expectations, with Carleen Carter
- Jam Session: AI
- Documenting ServiceNow Deployments
- ServiceNow Jobs: Admin, BA, Architect, Implementer, Engagement Manager.
- Live Requirement Gathering: Coaching App
- Imagining what Admin Center COULD Be

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Managing Customer Expectations (with Carleen Carter)

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Thu, 16 Nov 2023 11:59:32 -0600

In this CJ & The Duke we explore how engagements go bad due to lack of expectation management. We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter.

Check out Carleen's website! https://www.smartcarleen.com/

Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Sakon: Mobility service management & automation on ServiceNow

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 06 Nov 2023 14:53:15 -0600

We talk to Michele Wheeler of Sakon about their application on ServiceNow. We discuss
- The nightmare of managing mobile lifecycles
- How terrifyingly manual these processes are today
- How manual processes undermine clear and effective asset management data.
- How it can all be fixed in a single, simple deployment.

Contact Sakon and get the service automation, end user experience, and golden asset data you deserve.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

In the hard times

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 28 Oct 2023 14:24:48 -0500

Hard times. Its hard to predict the future, and the future isn't always optimistic. But what can you do? In this episode we talk about strategies in networking, self teaching, narrative building, and niching to keep your edge sharp in the ServiceNow world, good times or bad.

Mentioned in this episode:
- Etta Wilson, an industry leading ServiceNow SPM expert.
- Ep059 What to Build to up Your Skill in ServiceNow
- Ep071 Lets talk ServiceNow Niches

Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Jam Session: Recruiting Trends, Gen AI, and 1st Time Speaker Sessions

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sun, 22 Oct 2023 13:13:37 -0500

Hear what happens when we just hit the record button. This episode covers annoying new recruiting trends, cover letters, day dreams of GenAI use cases for the ServiceNow platform, and upcoming ServiceNow events calling for content.

Mentioned in this episode:
- GenAI Resources by the incomparable Earl Duque
- CreatorCon 2024 Call for Content

Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

VividCharts and exquisite ServiceNow reporting

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Tue, 10 Oct 2023 08:13:16 -0500

We speak to Rob Walsh (co-founder) and Ashley McGill (Chief Marketing Officer) about our favorite reporting app on ServiceNow: VividCharts.
CJ&TheDuke are HUGE VividCharts fans because it takes so much work out of manual reporting. On project status reports alone, ServiceNow customers can save obscene amounts of time and money.

ABOUT VIVIDCHARTS
Check out VividCharts
Register for Real Time virtual conference

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

The Chuck Tomasi You Never Knew

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 16 Sep 2023 19:41:39 -0500

The man with the bowtie. The preeminent personality and, in our opinion, the beating heart of the ServiceNow ecosystem.
With this time, we hoped to introduce you all to the amazing life of Chuck Tomasi. The life you don't see beyond the podcasts, videos, and speaking sessions. This is our love and honor. Thank you Chuck, for everything you do.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Live Requirement Gathering - Coaching Cohort App

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sun, 03 Sep 2023 08:54:12 -0500

Back by popular demand, CJ and The Duke start deconstructing another ServiceNow app idea. This time for The Duke's ServiceNow Coaching Cohort. We talk about pipeline, onboarding workflows, task expectations, and a Portal that works for everyone.

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

A few of our favorite things

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 11 Aug 2023 06:29:52 -0500

Celebrating our 90th episode by talking about some of our favorite ServiceNow things. Stay tuned for

Scripted REST API
Flow Designer
Other Low Code Tools
SN Utils and Xplore
Data Verification

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Getting Better at Communication

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 29 Jul 2023 07:18:33 -0500

All the ServiceNow tech chops in the world won't get you where you want unless you're a great communicator.
Here are some ways you might improve your coms game, courtesy of CJ&TheDuke

Listening with intent
Knowing your audience
The art of summary & repeating
Options & evidence
Intangibles and aesthetics
Overcommunication

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Kali Alexander's INSANE 1st year in the ServiceNow industry

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Thu, 20 Jul 2023 22:14:56 -0500

In under a year, Kali Alexander has become one of the most recognized persona's in the ServiceNow world.
In that time she's started the popular #100DaysOfServiceNow podcast as well has a speaking session at K23.
We go deep to find out what her secret is!

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Meet ServiceNow Dev Advocate Lauren McManamon

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 30 Jun 2023 14:31:43 -0500

Meet Senior ServiceNow Developer Advocate & Flow Designer fangirl Lauren McManamon. We discuss ServiceNow origins, cool apps, the benefits of sales experience, Flow Designer, and of course, anime.

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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There are LIMITS

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 16 Jun 2023 18:52:11 -0500

A long term successful career in ServiceNow means understanding your limits. This episode is all about our experiences testing and breaching our limits to our own detriment and sometimes that of our customers.

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

EXTRA STUFF:
- Ep39 ServiceNow Customer Perspective with Deb Quinton
- Ep59 What to Build to Up Your Skill on ServiceNow

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

ServiceNow Jam Session with Mark Roethof

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 26 May 2023 19:31:43 -0500

We're back from Knowledge23 with special guest Mark Roethof. We discuss Generative AI, ServiceNow Instance Scan, and the importance of content creation for freelancers.

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

EXTRA STUFF:
- Mark's absolutely ridiculous 250+ article mega thread.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Ending the Automated Testing Nightmare

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Wed, 03 May 2023 15:52:10 -0500

As ServiceNow adoption increases, so does the need for fast reliable testing. CJ&TheDuke with special guest Paul Chorley of AutomatePro talk about just how painful that is. But there's hope with AutomatePro, a ServiceNow app that radically changes the automated testing landscape. Get the quality control you need, while giving your devs & implementers (checking notes)... 70%!! of their time back.

Get in touch with AutomatePro.
See AutomatePro in Action on The Duke's Youtube channel.
Meet AutomatePro at Knowledge23, booth PZK-08

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

The ServiceNow Spicy Certification Episode

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 28 Apr 2023 21:56:43 -0500

Its time to talk about ServiceNow certifications, and as always CJ&TheDuke aim to give it to you straight.
What do certs REALLY mean? If certs are the endgame, then why do you still need to interview? Why do companies still ask for years experience? What can you do in lieu of that experience?

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

MENTIONED IN THIS EPISODE:
- Ep59 What to Build to Up Your Skill
- YouTube: A ServiceNow App For Soaping?

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

What is a ServiceNow Engagement Manager

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Wed, 26 Apr 2023 08:35:33 -0500

Many ServiceNow newcomers are asking about the Engagement Manager role. CJ & The Duke break down what skills, experience, and personality traits are required as well as what a day in the life of an EM entails.

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

MENTIONED IN THIS EPISODE:
- Ep54 Perspectives with Pat Fuller

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Lets talk ServiceNow Community with Dan Bruhn

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 08 Apr 2023 07:46:37 -0500

ServiceNow Community has been the cornerstone of ServiceNow knowledge and learning for over a decade. We took a rare opportunity to speak to one of the people who made it happen, Dan Bruhn. We talk about Community's unique advantages, and what comes next.

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

MENTIONED IN THIS EPISODE:
- ServiceNow Community Official Site
- ServiceNow Developer Discord
- SNDevs Slack Channel
- Ep 80: Live Requirement Gathering

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Live ServiceNow App Requirement Gathering

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 03 Mar 2023 07:06:18 -0600

CJ & The Duke always say "build build build" to practice ServiceNow. This episode is a roleplay where CJ has a political campaign app, and The Duke has to gather requirements for how to build it.

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Before You Go To A ServiceNow Bootcamp

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 10 Feb 2023 15:09:24 -0600

If you're considering or preparing for a ServiceNow bootcamp, you'll want to watch this episode.
CJ and the Duke talk about concepts and mindsets critical to getting the most value from ServiceNow bootcamps and into the jobs beyond.

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

MENTIONED IN THIS EPISODE
- Work is BS!
- What to build to up your skill
- What is a ServiceNow Admin
- What is a ServiceNow Architect
- What is a ServiceNow Implementation Specialist
- What is a ServiceNow BA
- Lets talk ServiceNow niches

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

ServiceNow Hackathons - Why You Need To Try One

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 04 Feb 2023 17:15:17 -0600

ServiceNow Hackathons cause incredible personal growth. CJ&TheDuke discuss
- Why hackathons are essential to growth
- The Duke's strategies to win 4 ServiceNow Hackathons
- How to handle intimidation
- Team composition
- A different outlook on "build quality"
- How to properly scope

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

MENTIONED IN THIS EPISODE
- Ep63 - Work is Bull$%!@
- Ep10 - Perspectives with Matt Beran

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Jam Session: Iterative Development, Perils of Context Switching, and the Pursuit of the Unicorn Project

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 20 Jan 2023 16:13:44 -0600

CJ & The Duke decide to just hit the record button and run with it. This jam session covered the following:
Iterative Development
Recombination & Innovation
Perils of Context Switching
Pursuing the Unicorn Project
Offshoring and International Consulting
Pricing Your Work

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Dealing with Drift

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 14 Jan 2023 21:11:06 -0600

Things always change. Bad original designs, new tech, emerging process models. We're constantly confronted with necessity to change, sometimes fundamentally. In this episode we talk about coping strategies for The Drift.

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ALSO MENTIONED ON THIS EPISODE
- Chillz Muzik wrote our intro, check out his Fiverr offer.
- Ep 25 - Doomsday
- Ep 38 - Outcomes, outcomes, outcomes
- Ep 49 - Document your ServiceNow Deployments (or CJ eats your lunch)

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

ServiceNow Rise Up!

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 23 Dec 2022 07:46:36 -0600

We discuss the ServiceNow Rise Up program, strategies for Rise-Up cohorts to learn ServiceNow, and the many ways our ecosystem can help. This includes:
- Creating exercise libraries (stacking the gym)
- Creating MUCH more ServiceNow content
- Building smaller "play book" style content
... and much more

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ALSO MENTIONED ON THIS EPISODE
- Ep 67 How to get the help you need on ServiceNow
- Ep 20 Keeping up with ServiceNow
- Ep 3 Learning ServiceNow the Hard Way

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

What its like to work as a ServiceNow Customer, Partner, and Indie Consultant

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 02 Dec 2022 22:39:16 -0600

CJ & The Duke have fielded a lot of questions about places to acquire ServiceNow work. Here we outline what its like to work at a ServiceNow partner, a customer, or as an independent consultant.

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Check out the episode we did with their VP of Engineering.

ALSO MENTIONED ON THIS EPISODE
- Ep 64 What is a ServiceNow Admin
- Ep 49 Document Your Solutions
- Ep 39 ServiceNow Perspectives, with Deb Quinton
- Ep 14 So You've Decided to Be A ServiceNow Consultant

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

The ServiceNow Beginner FAQ

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 19 Nov 2022 15:19:23 -0600

We've had a lot of questions come in this year from people in ServiceNow bootcamps. In this episode we try to cover the most frequent and important.

ALSO MENTIONED ON THIS EPISODE
- What to Build to Up Your Skill
- The Business Analyst Episode

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Adventures at ServiceNow WorldForum

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Tue, 08 Nov 2022 12:57:42 -0600

If you didn't make it to a ServiceNow WorldForum, Cory and I break down some talking points from the Chicago event. We discuss the new talking points: supply chain, inflation, compliance, employees. We talk the "3 Intents of Tokyo". New apps and irreducible complexity. Driving engagement. CMBD (again?!), and bureaucracy vs governance.

ALSO MENTIONED ON THIS EPISODE
Ep 06 - What's Up With Reporting?
Ep 38 - Outcomes

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Lets Talk ServiceNow Niches

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 01 Oct 2022 09:35:05 -0500

CJ & The Duke breakdown several ServiceNow processes niches. Niches are weighed by marketability, capability to be stand-alone expertise, and what extra skills you should have to specialize. We take on...
- SPM (ITBM? PPM?)
- Hardware Asset Management
- Software Asset Management
- CMDB & CSDM
- SecOps
- HR
- Legal

Should we do a second episode covering the MANY niches we couldn't cover?

Other ServiceNow careers mentioned in this episode:
- Becoming an Implementation Specialist (ep 70)
- Testing Yourself & Others for ServiceNow Wisdom (ep 42)

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Becoming an Implementation Specialist

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 26 Sep 2022 16:55:17 -0500

CJ & The Duke break continue illuminating different ServiceNow career paths with the Implementation Specialist.
- What is an implementation specialist
- Learning the language
- Learning the outcomes
- Learning how ServiceNow works for that process area
- Soft skills you'll need.

Other ServiceNow careers mentioned in this episode:
- What the hec is a ServiceNow Admin? (ep 64)
- The ServiceNow Business Analyst Episode (ep 46)
- What is a ServiceNow Architect (ep 1!)

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

ServiceNow War Stories: Guilty Conscience

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Tue, 20 Sep 2022 13:43:12 -0500

CJ & The Duke talk about ServiceNow experiences that haunt their conscience. With over a decade of experience each, they've had some doozies! Great opportunity to learn from their mistakes, and learn how to learn from your own! We talk...
- Taking jobs we weren't skilled enough for
- The risks of taking too many clients
- Not documenting instances
... and how to avoid or grow from each.

Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.

Mentioned in this episode:
- Perspectives with Tim Woodruff
- Getting the Help You Need for ServiceNow

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Imagining what ServiceNow Admin Center COULD Be

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 03 Sep 2022 16:23:31 -0500

The Tokyo release of ServiceNow introduces Admin Center. Cory and I breakdown our wishlist for this brilliant feature, which has the promise of being the NEXT BIG THING for ServiceNow admins and customers. We talk...
- Admin account usage info
- Update Set information
- ATF, Instance Scan, and Upgrade Center roll ups
- Email processing stats
- Stale Important Things
- Version and remaining support window

What features would make your ADMIN life easier? Post in thread where ever you see this podcast listed.

Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.

Mentioned in this episode:
- Tokyo Tour: Admin Center
- Perspectives with Tim Woodruff

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Getting the Help You Need For ServiceNow

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 19 Aug 2022 20:26:53 -0500

In your journey to ServiceNow success you'll need help. Some people will excel at getting help. Others don't know why they're stuck.
This episode will make sure you're firmly in the first category. We talk about manners, proof of work, consideration of time, the value exchange, and paying it forward.

Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.

Mentioned in this episode:
Episode 66: ServiceNow Content and Self Marketing
Episode 40: Fresh Perspectives with Tim Woodruff
Chuck Tomasi (Titans of Now)
Mark Roethof (Titans of Now)
Phil Swann (Titans of Now)

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

ServiceNow Content & Self Marketing

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 29 Jul 2022 22:17:09 -0500

What kind of ServiceNow content gets attention? How do you get people to stop and look at your material? How do you get people to remember you? In this episode CJ & The Duke discuss their opinions on how to win attention.

Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.

Mentioned in this episode:
LinkedIn: "Stop talking about your courses and microcerts"
Episode 65: Why We Do It

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Why do we do it?

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Thu, 14 Jul 2022 11:43:51 -0500

We've been asked many times "why take such a personal stake in ServiceNow"? Why podcast, why create content? Why mentor? We answer those questions AND give our thoughts on the future of ServiceNow.

Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.
And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.

Mentioned in this episode:
Existential Threats to ServiceNow (Episode 19)
The TRUTH about Customization vs Configuration (Episode 15)
The Duke's Youtube Channel
CJ's Substack / Mailing List
The Duke's Mailing List

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

What the hec is a ServiceNow Admin?

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 20 Jun 2022 15:12:36 -0500

What started off as talking about all ServiceNow job types ended up focusing exclusively on the ServiceNow admin. Fine with us, as many new entrants to the ServiceNow space don't have a clear picture of what the ServiceNow admin is and does. We discuss
- the myth of the "maintenance only" admin
- the necessity of building
- what most customers perceive an admin to be
- coding expectations

"ServiceNow can do anything". Sure, but what is it REALLY used for? CJ & The Duke propose a quick way to understand ServiceNow value propositions, and what applications it is best for.

Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

WORK IS BULL$#%&!

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Thu, 09 Jun 2022 19:12:55 -0500

"ServiceNow can do anything". Sure, but what is it REALLY used for? CJ & The Duke propose a quick way to understand ServiceNow value propositions, and what applications it is best for.

ALSO MENTIONED ON THIS EPISODE
What to build to up your skill on ServiceNow

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

What To Do At Your First ServiceNow Knowledge Conference

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 06 May 2022 18:29:06 -0500

#ServiceNow Knowledge22 is right around the corner, and finally live again! If its your first time attending, take some advice from CJ & The Duke, who've watched the conference grow over the last 11 years.

Thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow. Check out the episode we did with their VP of Engineering. And Magic Mind, the world's first productivity drink, and the cure to The Duke's 3pm crash. Use promo code "CJD20" for a 20% discount!! Learn more about Magic Mind.

ALSO MENTIONED ON THIS EPISODE
- CJ & The Duke LIVE from Philadelphia with Oscar Technologies team
- How to Win a ServiceNow Hackathon

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Lets talk creating ServiceNow content with Jace Benson

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 25 Apr 2022 07:49:30 -0500

There's an insane amount of ServiceNow content being generated lately, and Jace is leading the way in curating it with news.jace.pro.
We discuss how and why we create the content we do, and share a few tips and tricks.

ALSO MENTIONED ON THIS EPISODE
Jace Benson on LinkedIn and Twitter
News With Jace (Youtube)
News.Jace.Pro
Jace.pro

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

What would we do differently? A ServiceNow career retrospective live from Philly with the Oscar team

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Tue, 19 Apr 2022 10:53:08 -0500

CJ & The Duke celebrate episode 60 discussing all the practices they'd retain, and all the ways they'd work differently if they started their ServiceNow careers over. There's sure to be lessons in here for people of all ServiceNow skill levels.

Very special thanks to our sponsor, specialist ServiceNow recruitment consultancy, Oscar-Technology - Oscar-tech.com
Oscar Technology is an award-winning global technology recruitment specialist that takes an ethical, sustainable, & people-first approach.
They have offices in Houston, Austin, Philadelphia, Tampa in the US – Manchester & London in the UK. And soon, San Diego & Boston.
Oscar's Philadelphia team specializes in finding the best technical ServiceNow & Salesforce professionals for organizations across the USA.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

What to build to up your skill on ServiceNow

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 09 Apr 2022 17:07:04 -0500

We're frequently asked what documents, links, tips etc make one a better ServiceNow resource. The truth is the best thing to do is build. This episode runs through daydreams of apps Cory and I wish we could build. The point is, everyone's got an experience or an interest that can inspire a ServiceNow app. If not, just look around your world and see all the work getting done around you.

ALSO MENTIONED ON THIS EPISODE
Phil Swann's "Open Broadcast System Overlays"
Ep 26 - Catalysts
Ep 38 - Outcomes

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

ServiceNow Perspectives with Donte Hooker

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 19 Mar 2022 15:25:24 -0500

Donte Hooker has a long and storied career in the ServiceNow ecosystem. But now that he's fresh out of the Certified Technical Architect program, he's agreed to give us the goods about CTA. We also talk playing to win at the highest levels of the ServiceNow game.

ABOUT OUR GUESTS
Donte Hooker - ServiceNow Certified Technical Architect, and one of the most prodigious talents in the industry.
Donte Hooker's Titans of ServiceNow episode.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

"What is the point!?"

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Wed, 16 Mar 2022 20:29:23 -0500

CJ & The Duke talk about how easy it is to lose sight of the big picture. We talk about "the point" of ServiceNow deployments, how it gets lost, who maintains it, and more.

ALSO MENTIONED ON THIS EPISODE
EP026 - Catalysts
EP039 - ServiceNow Customer Perspective with Deb Quinton

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

The ServiceNow Workflow / Flow Designer Shoot Out

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 26 Feb 2022 10:53:18 -0600

CJ & The Duke talk Flow Designer vs Legacy Workflow. Flow designer comes in swinging with an absolute flurry of devastating hits, but is Legacy Workflow down for good? We talk about
- The ability to fully replace Inbound Actions
- The ease of integration in flow
- The coherency and "containment of a solution.
- The less dev intensive path, even for simple stuff, like dot walking
- The re-usability of coded components.
- On Being Less Fragile
- Flow Designer's Better error handling
- Can we replace Scheduled Jobs with Flow Designer?

But does Legacy Workflow have something to stand on? Guess you'll have to listen until the end!

ALSO MENTIONED ON THIS EPISODE
ServiceNow ToolBox: Launch a ServiceNow Catalog Item from Email via Flow Designer
EP026 - Catalysts
EP038 - Outcomes, outcomes, outcomes, and ServiceNow outcomes

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

ServiceNow Perspectives with Pat Fuller (Patron Saint of Getting it Done)

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 12 Feb 2022 11:44:32 -0600

CJ & The Duke interview Pat Fuller, executive level consultant, and Patron Saint of Getting It Done. We talk about doing large scale projects right. Topics include proper setup, understanding outcomes, PM skills beyond the PMBOK, and much more.

ABOUT OUR GUESTS
Pat Fuller - Executive level consultant

ALSO MENTIONED ON THIS EPISODE
EP038 - Outcomes, outcomes, outcomes, and ServiceNow outcomes

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

ServiceNow Perspectives, with Ben Forrest (ServiceNow Master Trainer)

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 05 Feb 2022 15:45:10 -0600

CJ & The Duke interview ServiceNow Master Trainer and mad scientist, Ben Forrest. In this episode we talk about qualities of a successful learner, the evolution of ServiceNow training & NowLearning, and automating all the things... including personal lives.

ABOUT OUR GUESTS
Ben Forrest - ServiceNow Master Trainer

ALSO MENTIONED ON THIS EPISODE
Learning ServiceNow with NowLearning 2.0

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Fresh ServiceNow Perspectives with Rico Johnson

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 21 Jan 2022 10:19:51 -0600

CJ & The Duke have been working with ServiceNow for over a decade, so time for a fresh perspective. We brought 5 month ServiceNow beginner Rico Johnson to talk about learning from scratch, building for practice, interview performance. And then the Duke goes on a rant about years of experience for "starter" positions.

ABOUT OUR GUESTS
Rico Johnson is a Certified ServiceNow Admin aspiring to be a developer.

ALSO MENTIONED ON THIS EPISODE
Learning ServiceNow with NowLearning 2.0

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Learning ServiceNow with NowLearning 2.0

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sun, 16 Jan 2022 09:09:38 -0600

NowLearning 2.0 goes live on Monday, January 17, 2022 and CJ & The Duke spoke with Mark Scott and Jim Dlugosinski about it.
We discuss new key features for ServiceNow learners, customers, and partners. We talk about the hardest challenges and brightest future for the NowLearning platform.

ABOUT OUR GUESTS
Mark Scott is a Senior Platform Architect at ServiceNow
Jim Dlugosinski is a Senior Proudct Manager at ServiceNow

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Adventures in ServiceNow LowCode & Hyperautomation with Steven Jefferson

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 01 Jan 2022 14:47:26 -0600

CJ & The Duke sit down with Sr. ServiceNow Solution Consultant Steven Jefferson to talk about all the big flashy features. We talk about
- what makes low-code / citizen developer programs successful.
- what is hyperautomation, and how do you get there.

ALSO MENTIONED IN THIS EPISODE
Steven's LinkedIn Profile
Episode 26: Catalysts
Episode 38: Outcomes
Episode 30: Solving legit nightmares with Entitlement & Access Management

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Documenting ServiceNow Deployments (Or CJ eats your lunch!)

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 18 Dec 2021 21:54:40 -0600

The gloves are off. CJ and The Duke take on the ServiceNow industry's blind spot: deployment documentation.
- What's at stake
- Documentation value
- Is it REALLY that hard?
- Components of good documentation
- What do other SERIOUS industries think?

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Terminations on ServiceNow

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 06 Dec 2021 08:38:15 -0600

CJ & The Duke discuss one of the most important workflows you should have on your ServiceNow platform: Terminations.
- What's at stake
- How to prep
- Technical and process points to be aware of.
- Measuring success

ALSO MENTIONED IN THIS EPISODE
- The Catalysts Episode
- Perspectives with Matt Beran
- WSJ: It's time to get rid of the IT Department

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Our ServiceNow plans for 2022

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 22 Nov 2021 15:47:26 -0600

CJ talks about how he plans to level up his consulting game and an AD management and automation app he's building on ServiceNow
The Duke talks about his new approach to process deployments (especially ServiceNow ITBM). Its also official, The Duke does ServiceNow recruiting!

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

The ServiceNow Business Analyst Episode

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 15 Nov 2021 08:07:20 -0600

CJ & The Duke discuss what's up with the "ServiceNow Business Analyst" role that's been a mainstay of large implementations, but is getting way more discussion lately. What is it? How is it different from a Certified Implementation Specialist? Where does it overlap? What should you look out for?

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

What to do with a Massive ServiceNow Budget

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Tue, 09 Nov 2021 11:36:28 -0600

CJ & The Duke discuss what they'd do if they had a well architected ServiceNow instance and a mega-budget. Check out these awesome apps and let them know CJ & The Duke sent you!

Our List:
Integration Hub
Unifi by ShareLogic
Virtual Agent
Mobility Management Solution by Sakon
Sandbox Instance
VividCharts
Phishbait
Bootstrap by Dotwalk.io (watch a demo here)
UPMX
Discovery Admin

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

For sponsorship opportunities, click here.

The Multi-Instance Thought Experiment

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 25 Oct 2021 08:41:19 -0500

CJ & The Duke decided to play out a thought experiment whereby the complexities of geographies and process areas were mitigated via new production instances, rather than exception management. THIS VIDEO IS NOT ADVICE, it is simply testing what we think we know.

WANT TO TELL YOUR STORY ON CJ&THEDUKE?
Get in touch with us here

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

For sponsorship opportunities, click here.

Brad Tilton on Hacktoberfest, ServiceNow Source Control, Code Snippets, and UI Builder

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Wed, 20 Oct 2021 10:43:58 -0500

CJ & The Duke host ServiceNow Developer Advocate Brad Tilton on a wide variety of topics. We discuss Hacktoberfest, code snippets, the Docs program for api samples, ServiceNow source control, & the new UI Builder. TONS of helpful links included!

MENTIONED IN THIS EPISODE
- Hacktoberfest
- ServiceNow Dev Program Code Snippets
- Submit API Samples to ServiceNow for Rewards!
- Creator Toolbox: What's new with Source Control in ServiceNow Rome
- ServiceNow Developer: UIBuilder Course
- Build a Notes App in UIBuilder

WANT TO TELL YOUR STORY ON CJ&THEDUKE?
Get in touch with us here

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

For sponsorship opportunities, click here.

EP042 - ServiceNow Wisdom. Testing yourself and others.

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 16 Oct 2021 10:56:25 -0500

Ever wanted a reliable way to test yourself or others for the kind of wisdom that only comes from experience? CJ & The Duke discuss overlapping product & market knowledge to reveal 6 areas that demonstrate ServiceNow wisdom. We take on...
Product: Fringe use cases, experimental features, and immature features.
Market: Unmet use cases, emerging trends, and deviation from norm.
See this handy diagram!

MENTIONED IN THIS EPISODE
Episode 5 - Five Pillars of Deploying Big Solutions, Fast

WANT TO TELL YOUR STORY ON CJ&THEDUKE?
Get in touch with us here

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

For sponsorship opportunities, click here.

EP041 - ServiceNow hidden gems and things we want to learn more about.

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sun, 10 Oct 2021 21:01:18 -0500

CJ & The Duke talk about small hidden gems and big new features they want to learn more about. Topics include: List calculations, interactive analysis, major incident management, communication plans, universal request, email digests, process automation designer, task outages, event management integrations.

MENTIONED IN THIS EPISODE
Episode 26 - Catalysts for Work
Episode 24 - Keeping up with ServiceNow

WANT TO TELL YOUR STORY ON CJ&THEDUKE?
Get in touch with us here

ABOUT US
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.
For sponsorship opportunities, click here.

EP040 - Perspectives with Tim Woodruff

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 01 Oct 2021 23:11:50 -0500

CJ & The Duke speak with our special guest, Tim Woodruff, about his new book release: "ServiceNow Development Handbook, 3rd Edition".
We also speak about
- the pace of ServiceNow expansion
- learning in the early days
- who we look up to

And so much more

TIM WOODRUFF - @TheTimWoodruff
How to learn ServiceNow
The ServiceNow Development Handbook (3rd Edition)
Learning ServiceNow: Admin and Development on the ServiceNow Platform
ServiceNow and ITSM as a Career
SNProTips

WANT TO TELL YOUR STORY ON CJ&THEDUKE?
Get in touch with us here

ABOUT US
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.
For sponsorship opportunities, click here.

EP039 - ServiceNow Customer Perspective with Deb Quinton

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 18 Sep 2021 11:42:47 -0500

CJ & The Duke speak with our special guest, Deb Quinton, about her experiences as a customer on a large new ServiceNow deployment. In this episode we discuss
- What she wished ServiceNow implementation partners knew
- What kinds of value are there?
- What keeps her up at night about her ServiceNow implementation (and how to find talent)
- What victories ServiceNow achieved
- How the concept of the freelance vendor agnostic ServiceNow architect ("Frarchitect") really made a difference.

DEB NEEDS SERVICENOW TALENT
Senior ServiceNow Developer
ServiceNow Developer

WANT TO TELL YOUR CUSTOMER STORY ON CJ&THEDUKE?
Get in touch with us here

EP038 - Outcomes, outcomes, outcomes, and ServiceNow outcomes

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 03 Sep 2021 22:23:40 -0500

CJ & The Duke talk about the ONLY thing that matters to ServiceNow deployments: Outcomes. In this episode we talk about the nature of outcomes, outcomes as "the great litmus test" of deployment activity, outcomes as the North Star, and how outcomes are your keys to a killer ServiceNow career.

Speaking of outcomes, you ever have a project go live but still nobody was happy about it? If you focus on organizational change management, you'll keep an eye on the outcomes, and few do it as well as our sponsor, Integrity Pro Consulting. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.

For sponsorship opportunities, click here.

EP037 - ServiceNow ecosystem thoughts Q3 2021

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 28 Aug 2021 15:39:46 -0500

With ServiceNow Rome release right around the corner, CJ & The Duke discuss their opinions on major changes to the platform and trends in the ServiceNow ecosystem. More importantly, what those trends mean for you: the admins, devs, indies, and consultants.

Shout out to sponsor IntegrityPro Consulting, a ServiceNow partner that brings serious Organizational Change Management to every deployment. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.

Mentioned in this episode:
- BreakPoint with Chuck Tomasi: "What's Hot in Rome with Adam Stout"
- When In Rome: First Impressions
- Ep31: Establishing ServiceNow Architecture Standards
- Ep36: ServiceNow Product Owner Bootcamp

For sponsorship opportunities, click here.

EP036 - ServiceNow Product Ownership Crash Course

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 16 Aug 2021 23:13:26 -0500

CJ and the Duke put some thought into the differences between a ServiceNow Architect and a ServiceNow Product Owner and why it matters. They settle on mindsets and strategies of the ServiceNow Product Owner that can advance anyone's career no matter what they're doing in the ServiceNow ecosystem.

Big thanks to sponsor IntegrityPro Consulting, a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.

Mentioned in this episode:
- The Architect's Virtues (our 1st episode!)
- Existential Threats to ServiceNow (Ep 19)

For sponsorship opportunities, click here.

EP035 - Hard ServiceNow Truths and How They Help You

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 07 Aug 2021 22:43:05 -0500

We lay bare certain unsaid truths in the ecosystem, embrace them for the truth they hold, and outline how we think these truths help us establish better design and implementation postures. We look at uncomfortable truths about the Service Portal, working tasks, OOB implementations, process adoption, and shortcuts.

Mentioned in this episode:
- The Slash Dilemma (our 1st episode!)
- Catalysts (ep26)

For sponsorship opportunities, click here.

EP034 - ServiceNow Earnings Report... and what it means for YOU

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Tue, 03 Aug 2021 07:10:04 -0500

We discuss the unsurprising recent news of ServiceNow beating earnings and why we're still bullish on the company (not investment advice). More importantly, we break down how this impacts YOU in a world where ServiceNow expands in so many directions. How can you get your piece of the growing pie?

IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.

Mentioned in this episode:
- Advantages of Veterans in ServiceNow
- What Integrity Pro Consulting is all about

For sponsorship opportunities, click here.

The Advantages of Military Veterans in the ServiceNow World

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 24 Jul 2021 09:06:17 -0500

A MUST WATCH episode if you're looking to hire ServiceNow experts!! We're joined by long time ServiceNow veterans' advocate Samuel Sussman and ServiceNow NextGen program graduate Brian Wyckoff join CJ & The Duke to discuss unique advantages that military service and training bring to ServiceNow work.

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Samuel Sussman is a Navy veteran, ServiceNow expert, and veteran's advocate at GlideFast Consulting and Pharicode.
Brian Wyckoff is a Navy veteran & recent graduate of the ServiceNow NextGen program.

Also mentioned in this episode
- Tracy Miller: Principle Program Manager - Veteran Programs
- The ServiceNow NextGen Program
- The DOD SkillBridge Program.
- GlideFast Consulting & Pharicode

Tell 'em CJ & The Duke sent ya!

For sponsorship opportunities, click here.

EP032 - Jam Session: OCM, Docs, Upgrade Plans and Upgrade Velocity

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 12 Jul 2021 09:43:29 -0500

What happens when we hit the record button without a plan? We talk about OCM, Docs, upgrade plans, and making your ServiceNow upgrades faster and smoother.

Thanks to our sponsors,
IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.

Mentioned in this episode:
- Dotwalk.io - AI population of ServiceNow ATF cases.
- AutomatePro - Intelligent test automation for ServiceNow

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

EP031 - Establishing ServiceNow Architecture Standards

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Tue, 29 Jun 2021 15:58:48 -0500

CJ & the Duke reflect on years of ServiceNow architecture experience and what architecture standards would have helped them. We discuss coding, vendor, documentation, midserver, upgrade and migration, as well as roadmapping standards and more.

IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.

Mentioned in this episode:
- Episode 26 - Catalysts
- Documentation Standards
- Instance Scan

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

EP030 - Solving legit nightmares with Entitlement & Access Management

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 04 Jun 2021 22:08:19 -0500

CJ & the Duke back in the id governance and admin discussion talking with Ty Roach of Tygr Consulting about his RBEAM product: Role Based Entitlement Access Management. In this episode we discuss all the real world benefits for having this kind of application.

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.
Ty Roach is founder of Tygr Consulting, a technology and services partner with extensive experience in the Federal space.

Mentioned in this episode:
- Episode 27 - What's up with ID Governance
- TyGr Consulting's RBEAM application

For sponsorship opportunities, click here.

EP029 - What's up with Flow?

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sun, 23 May 2021 11:19:18 -0500

CJ & the Duke dive into Flow concepts so you can create and mature the best workflows possible in ServiceNow. We discuss:
- Mindset: How process is unnatural, and that helps you focus on outcomes.
- Catalysts: How flows start (hint: it ain't just phone & catalot)
- Visibility, Governance, and Automation: The maturities and purposes of flow
- Mapping your flows: Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.

IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management. Check out this partner showcase to learn more.

Also mentioned in this episode:
- Episode 26 - Catalysts
- Episode 18 - UX Is Life & Death
- TyGr Consulting's CheckList Pro

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

EP028 - The Freelance Vendor Agnostic Architect. "Frarchitect"

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 08 May 2021 14:29:20 -0500

CJ & the Duke outline the benefits of freelance vendor agnostic architects for ServiceNow projects / product management.
In this episode we discuss:
- how freelance vendor agnostic ServiceNow architects have better alignment on incentives.
- how the freelance network effect can play to your benefit on a ServiceNow project.
- how freelance architects can de-duplicate effort
- how freelance architects act as "a foil" to increase transparency and accountability
- how freelance architects as a 3rd party actually increase coordination.

For sponsorship opportunities, click here.

EP027 - What's up with ID Governance?

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 01 May 2021 11:52:09 -0500

Everyone has seen or heard of ID management implementations on ServiceNow, especially orchestrating automatic account creation. But how does ID Governance differ and what are the risks if you're not doing it? We ask our very special guest, Jarod Mundt, VP of Engineering at Clear Skye to break it down for us. HINT: It's way bigger and more important than you think!

Clear Skye is the premiere ID Governance solution built on ServiceNow
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.

For sponsorship opportunities, click here.

EP026 - Catalysts

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 27 Feb 2021 20:40:07 -0600

A catalyst is the trigger that begins work. It's a simple concept, but it pays to be mindful about all the catalysts you can encounter, and how to mature the catalyst part of every process. In this episode we discuss:
- Catalyst maturing from manual entry, simplified manual entry, automatic detection, and elimination of need.
- Customer & Non-Customer manual entry
- HR events
- Detectable known errors
- Integrations
- Workflows

Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

EP025 - Doomsday

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 20 Feb 2021 10:33:46 -0600

The most feared project in the ecosystem: the re-architecture. Restarting from scratch. Doomsday. CJ & The Duke discuss their past encounters with these ServiceNow projects and provide pragmatic advice on where to start and how to cope. We'll discuss
- Does planning come first or second?
- The Human Roadblock: Not everyone is onboard
- Articulating pain and paradise
- What to do with old data
- Good practices: Ingress documents, process charters, dev standards, vendor standards
- New tools that help: Instance scan, roadmap, catalog builder

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

EP024 - Keeping up with ServiceNow

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 06 Feb 2021 10:01:19 -0600

How do you keep up with a platform that expands as quickly as ServiceNow both in processes supported and technologies added?
CJ and the Duke first offer 4 strategies to to stay ahead. But we also play a fun game where we try to stump each other on parts of the platform the other might not know about. Guaranteed you'll learn something new!

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

EP023 - Mergers & Acquisitions on ServiceNow

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 01 Feb 2021 21:52:38 -0600

CJ & The Duke talk about the impact of mergers and acquisitions (M&A) on ServiceNow architecture, and what a good architect should do in those situations. We discuss:
- The Trojan Re-Architecture opportunity
- Considerations for the "perpetual acquirer"
- Special contract considerations.
- Special considerations for 3rd party contracts.
- Absolute necessities to prepare for mergers.
- Using Unifi by ShareLogic to integrate before merging.
- Legal and compliance hold requirements on data.

Unifi, by ShareLogic, is an astounding ticket exchange integration engine built on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Ep022 - The New Years Resolution Episode

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 23 Jan 2021 09:53:36 -0600

It's "Quitters Day", so CJ & The Duke are re-affirming their New Years Resolutions with respect to ServiceNow. Promises to the ServiceNow community and promises to ourselves.

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.

Ep021 - All we want for Christmas

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Tue, 22 Dec 2020 09:52:30 -0600

CJ & The Duke celebrate the Christmas holiday by giving their wish list for the ServiceNow platform and ecosystem. From quality of life improvements like integrated docs, to better duplicate record detection, to better credential management for ITOM, and so much more.

MENTIONS
Check our sponsor DotWalk.io, creators of BootStrap the AI that builds your ServiceNow ATF cases for you!
ServiceNow Mavericks, a regular ServiceNow learning meetup organized by Dhruv Gupta.
Travis Toulson has created a Salary Survey by ServiceNow workers for ServiceNow workers. No perverse incentives here! Boycott all other salary surveys.

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.

Ep020 - The Thanksgiving Special

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Wed, 25 Nov 2020 22:33:56 -0600

CJ & The Duke celebrate American Thanksgiving by celebrating all the things they're thankful for in the ServiceNow space. ServiceNow concepts, tools, and people who contributed to the ecosystem or our lives within it. We could have filled 3 episodes with other people who have been invaluable for us. Once you really start exercising thanksgiving, its hard to stop.

LINKS!
ServiceNow List Navigation makes work blazing fast.
ShowXML - one of the greatest tools in the right-click menu.
Download Xplore - The greatest ServiceNow developer toolkit ever made.
Learn how to use Xplore - a 9 part tutorial
Get your ServiceNow Private Developer Instance
The ServiceNow Community
The ServiceNow Wiki (An Archive)
SNC Guru (No longer run by Mark Stanger, but still has all his ancient wisdom)
Contact Jeff Nicoll & Stephanie Fairbanks at JIT.
ShareLogic (formerly Whitespace Studios & creators of Unifi - the single greatest ebonding integration tool for ServiceNow)
VividCharts (the best data visualization and story telling platform on ServiceNow)
Joe Jogmen - VP at JIT and legendary implementer of ServiceNow
Dana Haines - Creator extraordinaire
Other Shout Outs: Mark Andrus, Aleck Lin, Tony Thavisouk, Donte Hooker, Etta Wilson (owner of GNIS consulting), Ben Thomas, Nathan Firth of NewRocket, Jace Benson of Jace.Pro, Andrew Barnes

Ep019 - Existential threats to ServiceNow?

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 14 Nov 2020 12:18:53 -0600

CJ & The Duke take a look over the shoulder and talk about risks capable of threatening ServiceNow. We discuss
- Smaller, faster, cheaper, better products similar to ServiceNow
- The Uberization of the labor market
- Integration platforms as the platform of platforms o.O
- Massive market rollups for services

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Ep018 - User Experience Is Life & Death

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 23 Oct 2020 10:12:05 -0500

CJ & The Duke talk about The Duke's recent medical issues and how horrific experiences with his hospital have reinforced his commitment to UX. The silver lining is a deep discussion on how ServiceNow holds the tech answers for problems that large prestigious hospital systems can't even get right. It's time to think bigger, and show how ServiceNow can make a huge difference, even when health and well being is on the line.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Ep017 - The Worst Thing I've Ever Seen

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 17 Oct 2020 09:17:32 -0500

You can't rejoice in the victories unless you've been through the trenches. In this episode, CJ & The Duke discuss the worst things they've ever seen. Politics gone bad, lack of vision and direction, competing resources. If it's made you pull out your hair, we've probably seen it! This is the much requested war stories episode.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Ep016 - Implementation Failure Detection & Avoidance

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 09 Oct 2020 20:42:31 -0500

CJ & The Duke talk about ways a SerivceNow implementation can go wrong, how to detect red flags and avoid the consequences.
In this episode we discuss:
- Who's the Alpha?
- Documentation (oh yeah, we're going there AGAIN)
- Team composition, including allocation of the various resource types & time zone shenanigans
- Low value "best practice" focus
- Scope creep and project changes
- The Project Manager's scope

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Ep015 - The TRUTH about Customization vs Configuration

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 22 Aug 2020 13:04:16 -0500

Special guest Travis "T-Dubz" Toulson goes deep on the topic of ServiceNow Configuration vs Customization. Its not as simple as you think. Topics covered are:
- What does "config vs custom" actually mean for ServiceNow?
- Why does ServiceNow customization have a stigma?
- Is ServiceNow customization really so bad?
- What makes a ServiceNow customization good or bad?
- What ServiceNow experiences formed our opinions?

Travis Toulson is a the founder of CodeCreative.io

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Ep014 - So you've decided to be a ServiceNow Consultant

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Tue, 18 Aug 2020 08:19:51 -0500

(This episode contains uncensored explicit language. Listener discretion is advised)
CJ & The Duke give you the straight talk on ServiceNow consulting. Topics we cover are...
- Contractor vs Consultant mindset
- How to stand out fast
- The Art of Air Cover and Meat Shielding
- Code Problems vs Value Problems
- The Documentation Advantage
- Winning Before Beginning

Special mention: Dhruv Gupta for sharing his knowledge at scale.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Ep013 - What's Up With ServiceNow Catalog? (part 3)

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 08 Aug 2020 10:09:28 -0500

CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog. This is the "Wish List" episode.
- RITM table extensions
- Richer sub-tasks that aren't sc_task
- Mid-workflow requestor input
- Role based visibility
- Our thoughts on field containers
- "The Dream Report"
- On variables and field types
- Multi row variable set improvements.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Ep012 - What's Up With Catalog? (part 2)

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Thu, 30 Jul 2020 09:19:56 -0500

CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog. In this episode we go deep on
- The perils of the Mega Request & Generic Request
- The potential of Demand as alternative to Generic Request
- Anatomy of Workflow
- Catalog Items as proto-apps

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Ep011 - What's Up With Catalog?

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 17 Jul 2020 07:36:25 -0500

CJ & The Duke continue the "what's up" series with Service Catalog. In this episode we go deep on
- Initiating Catalog work without being in the Catalog
- How to think of Catalog content
- The 3 Tier RITM Controversy

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Ep010 - ServiceNow Perspectives, with Matt Beran

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sun, 05 Jul 2020 08:00:00 -0500

CJ & The Duke welcome Matt Beran to provide insights on experience and customer focused design on the ServiceNow platform. Questions include:
- What are Matt's passions and unique gifts in the space.
- What non-SN background informs him most today
- What does he wish more people understood about design.

Check out Matt's ITSM podcast: Ticket Volume

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Ep009 - ServiceNow Perspectives, with Kyle Carson

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 26 Jun 2020 07:00:00 -0500

CJ & The Duke welcome Kyle "Mr. Congeniality" Carson to to provide his insights on the ServiceNow ecosystem from a recruiting/staffing perspective. Topics covered include
- What Kyle does differently
- How Covid19 has affected the game?
- How important are #ServiceNow certifications?
- How does Kyle know he's got a good resource, & what he wishes his resources knew.
- Do good recruiters ever push back to help customers get better idea of project success?

Kyle Carson is focusing on Digital Transformation recruitment & will launch the ServiceNow recruitment brand at Oscar Technology next year.

He can be reached at Kyle.carson@oscar-tech.com for any IT staffing needs.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Ep008 - Sacred Cows

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Thu, 11 Jun 2020 16:30:00 -0500

CJ & The Duke cover common sacred cows in implementing, administrating, and maturing ServiceNow. From category trees to team-centric solutions, learn the postures that allow you to intelligently question everything. No cows were harmed in the recording of this episode.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Ep007 - People Process & Tools (but useful!)

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Wed, 03 Jun 2020 00:00:00 -0500

CJ & The Duke cover the old meme "people, process, and tools", or as we like to call it "People". Learn why People is the scaling factor across your ServiceNow implementation. We discuss practical ways these 3 concepts govern your ServiceNow success.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Ep006 - What's Up With Reporting?

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Wed, 20 May 2020 08:00:00 -0500

In the first "what's up with" episdoe, CJ & The Duke cover several reporting concepts, ensuring the story you tell with your ServiceNow data makes you the hero. Topics include:
- The Unnatural Nature of Process
- Defining Outcomes
- The 5 Intents of Reporting
- The 3 Personas of Reporting
- How Reporting Tools Align To Personas

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Ep005 - Five Pillars of Deploying Big Solutions, Fast

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Thu, 16 Apr 2020 08:00:00 -0500

With the Covid19 crisis in full swing, and ServiceNow giving the 4 free emergency workflow apps for free, CJ & The Duke got to thinking. What prepares an organization to deploy apps of that scale and importance in such a short window?

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Ep004 - Adventures at ServiceNow Sales Kickoff

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Fri, 24 Jan 2020 22:00:00 -0600

CJ interviews The Duke on his week at ServiceNow SKO. Learn what SKO is all about, how it can help everyone, impressions of ServiceNow's 2020 direction, and impressions on new CEO Bill McDermott. The Duke also makes his most controversial opinion (ever?).

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Ep003 - Learning ServiceNow the Hard Way

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Sat, 11 Jan 2020 18:30:00 -0600

CJ & The Duke outline 9 ways you can learn ServiceNow on your own for free.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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Ep002 - Origins

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Mon, 30 Dec 2019 12:00:00 -0600

CJ & The Duke recall their origins with ServiceNow, "ah hah moments", what architectural virtues they learned from the start, and what they'd go back and change.

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting.

Cory on Twitter
Robert on Twitter

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Ep001 - What is a ServiceNow Architect?

Robert "The Duke" Fedoruk & Cory "CJ" Wesley — Wed, 11 Dec 2019 22:00:00 -0600

CJ & The Duke discuss "The Slash Dilemma", "Hybrid Roles", "A Day in the Life of an Architect", "The Amish Stakeholder Metaphor", the Virtues of Architecture, essential skills, and operating in the grey areas.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!