A central theme of the conversation is the power of listening as a leadership tool. Through in-person town halls and direct engagement on platforms like LinkedIn, Dr. Lawrence gathers unfiltered feedback that directly shapes policy, communication, and innovation. He also highlights how leaders can extend their influence by embracing modern channels, creating content that educates, resonates, and drives action. Ultimately, this episode reveals that influence isn’t about visibility; it’s about delivering meaningful value, building trust, and ensuring the right message reaches the right people at the right time.

Takeaways:

• Turn Listening Into Strategy: Great leaders don’t just listen—they operationalize what they hear. Identify recurring themes from conversations, town halls, or feedback channels, and use those insights to drive decisions, prioritize initiatives, and shape communication.
• Translate Complexity Into Clarity: If your audience can’t easily understand your message or process, they won’t engage. Break down complex systems into simple, actionable steps and continuously refine the experience to meet rising expectations shaped by the private sector.
• Meet People Where They Are: Different audiences require different communication channels. Combine digital platforms, in-person engagement, and traditional outreach to ensure no one is left out—especially when serving diverse or underserved populations.
• Leverage Personal Platforms for Mission Impact: Your personal brand can be a powerful extension of your organization’s mission. Focus on sharing insights, answering real questions, and providing value—positioning yourself as a trusted source, not just a spokesperson.
• Start With What You Already Do Well: You don’t need to reinvent yourself to succeed on modern platforms. Identify your natural strengths—whether it’s teaching, storytelling, or simplifying ideas—and adapt them to formats like video, social posts, or short-form content.
• Make the Ask, Not Just the Awareness: Awareness alone rarely drives change. Clearly articulate what action you want your audience to take—whether it’s applying for a benefit, supporting a cause, or checking in on a colleague—and make it easy for them to follow through.
• Humanize Leadership: People connect with authenticity, not institutions. By showing up as a real person—sharing perspective, context, and even small personal touches—you build trust and make your message more relatable and memorable.

Quote of the Show:

• “We’re trying everything we can to get veterans the information they need that helps them access what they’ve earned. If you care about this issue passionately — if you think it's important, what are you doing with it? Don't be shy. Tell everybody about it."

Links:

• LinkedIn: https://www.linkedin.com/in/drpaullawrence/ 
• Website: https://www.va.gov/ 

Takeaways:

• Ditch pure demographic targeting. Move beyond age and income to understand your audience's mindsets and passions. Two people who look identical on paper can want completely different things from your brand.
• Go deep with niche influencers. Mega-influencers are great for big launches, but smaller, specialized creators, like a food blogger or a fitness expert, can tell a more credible, detailed story to the exact audience you're trying to reach.
• Look inside for your best storytellers. Your own team members are often natural content creators who already have authentic stories to tell. Formalizing that and giving them a little guidance can be more powerful than any paid campaign.
• Align internally before you publish. Before you promote something externally, make sure the teams responsible for delivering it are on board. A great marketing moment can quickly backfire if operations can't keep up with the demand it creates.
• Influence is about building bridges, not battering rams. The most effective leaders don't force their ideas through; they bring the right data, emotion, and empathy to create environments where great work can happen. Persuasion through collaboration almost always outlasts persuasion through pressure.

Quote of the Show:

• “So that’s what mindset does, right? To me, mindset segmentation unlocks the people who are most likely to want your brand, product, or service based on a whole range of factors.”

Links:

• LinkedIn: https://www.linkedin.com/in/amy-martin-ziegenfuss-9573382/ 
• Website: https://www.carnival.com/ 

Throughout the discussion, the panelists explore the intersection of authenticity, systems change, and storytelling, highlighting how influence must go beyond awareness to create real impact. From breaking down institutional silos to reimagining how we engage service members before they reach a crisis point, this episode underscores a critical truth: solving complex challenges requires both bold leadership and collective action. It’s a call for every leader to use their voice, platform, and relationships to move the mission forward.

Takeaways:

• Lead with Story, Backed by Data: Data earns trust—but stories move people to act. The most effective leaders use both to influence change.
• Break Down Silos to Scale Impact: Real progress requires collaboration across organizations, sectors, and systems. Shared mission must outweigh individual ownership.
• Use Your Personal Brand as a Force Multiplier: “Faces are the new logos.” Leaders must show up authentically and consistently to advance causes bigger than themselves.
• Start Early—Not at the Point of Crisis: Engagement with service members should begin at enlistment, not transition. Prevention starts with proactive connection.
• Prove It to Scale It: Innovative solutions must be backed by measurable outcomes. Data is the gateway to funding, adoption, and systemic change.
• Normalize Conversations Around Mental Health: Authentic leadership—especially vulnerability from the top—helps eliminate stigma and encourages people to seek help earlier.
• Reimagine Systems, Don’t Just Improve Them: Incremental change isn’t enough. Leaders must challenge outdated models and design solutions for the next generation.

Quote of the Show:

• "Ethos, pathos, logos... The data is incredibly important. But what moves people is when you can speak through their heads and their hearts." - Patrick Murphy
• “We’re gonna have to care about the outcome more than we care about our stuff.” - JoAnne Bass
• “Food breaks down barriers. It allows you to be your most authentic self—even in your most private moments.” - Robert Irvine

Links:

• Robert Irvine
  • LinkedIn: https://www.linkedin.com/in/chefirvine/ 
  • Website: https://www.robertirvinefoundation.org/ 
• JoAnne Bass
  • LinkedIn: https://www.linkedin.com/in/jo-bass/ 
• Patrick Murphy
  • LinkedIn: https://www.linkedin.com/in/patrickmurphypa/ 
  • Website: https://hilcoglobal.com/ 

About Face the Fight®
Face the Fight® is a life-saving initiative uniting more than 250 cross-sector partners to dramatically reduce veteran suicide by 2032. Founded by USAA, Reach Resilience, and the Humana Foundation, the movement breaks stigma, expands access to proven solutions, and builds a culture where seeking help is a sign of strength, ensuring every veteran and their loved ones are supported and never left to fight alone. Learn more at WeFaceTheFight.org.

How can leadership in cybersecurity help shape the future of national security and public awareness?

In this episode of the Chief Influencer Podcast, guest host Liesl Riddle, Dean of George Washington University’s College of Professional Studies, sits down with Craig to explore his ongoing philanthropic work and advocacy in cybersecurity. Often compared to Paul Revere for his efforts to sound the alarm, Craig has been a leading voice in raising awareness around the threats facing America’s digital infrastructure.

He shares how he’s working to influence key stakeholders, mobilize action, and protect both personal and national assets. From training veterans for careers in cybersecurity to building partnerships across universities and government agencies, Craig underscores the importance of collective effort in addressing today’s challenges. The conversation also highlights his leadership philosophy, rooted in the Golden Rule, and his deep commitment to supporting military families and veterans.

Takeaways:

• Mobilize the Whole Country on Cybersecurity: A national mobilization effort is needed to protect individuals, families, homes, jobs, and infrastructure from cyber threats. This involves raising awareness and actively encouraging everyone to participate in cybersecurity efforts.
• Segment and Focus on Key Areas: Cybersecurity efforts should be segmented by targeting specific sectors, such as workforce development and training for veterans and their spouses, to address particular needs effectively.
• Implement Cybersecurity Basics in Business: Businesses, especially utilities, should adopt basic cybersecurity hygiene, ensuring that employees and devices are secure both at work and at home. Employees should be educated on maintaining cybersecurity protocols in various environments.
• Invest in Tools to Cut Through Confusion: It’s important to acquire advanced tools that simplify and clarify cybersecurity efforts, such as technologies that detect and manage anomalies or potential threats efficiently.
• Be Ready for Adversity: Preparing for negative actions from adversaries, such as dirty tricks and cyberattacks, is crucial. Being ready means having robust defenses and contingency plans in place.

Quote of the Show:

• “Prepare to be as agile as you can because everything is way more unpredictable than it ever was.” 

Links:

• LinkedIn: https://www.linkedin.com/in/craignewmark/ 
• Website: https://craignewmarkphilanthropies.org/ 

Throughout the discussion, Dr. Braunstein underscores the importance of early and accurate diagnosis in Alzheimer's disease management, emphasizing its potential for treatment intervention and its profound impact on patients and their families. He also addresses the challenges inherent in navigating the healthcare industry and stresses the significance of stakeholder engagement. Furthermore, Dr. Braunstein reflects on the complexities of communicating scientific advancements to diverse audiences, including patients, clinicians, and policymakers, highlighting the delicate balance between ethical responsibility and the imperative of raising disease awareness effectively.

Takeaways:

• Leaders should commit to relentless pursuit in their fields, especially when facing long-term challenges. For instance, Braunstein's dedication to Alzheimer's research underscores the importance of steadfast commitment to making a difference.
• Be transparent and evidence-driven in your communication, especially when introducing new technologies or innovations. Leveraging reliable data to support claims builds trust among stakeholders, from patients to practitioners.
• Develop a company culture rooted in a strong moral fiber. This moral basis helps navigate the complexities of balancing legal, marketing, and ethical considerations while ensuring the company's dealings enhance patient care and trust in the industry.
• Use professional networks like LinkedIn to share progress and highlights with a broader audience. This can enhance visibility among stakeholders and keep them informed about important milestones and innovations.
• Understanding and addressing the needs of patients and their families as primary stakeholders can significantly improve the effectiveness and reception of healthcare solutions. This places importance on simplifying the patient journey and making medical interventions more accessible and less invasive.
• Leaders should recognize the importance of stress relief and personal well-being in maintaining a productive and happy team. Enabling team members to pursue passions outside of work can foster a balanced and innovative workplace environment.

Quote of the Show:

• "It all starts with a high moral integrity, and this moral fiber permeates throughout all elements of the organization." - Joel Braunstein

Links:

• LinkedIn: https://www.linkedin.com/in/joel-braunstein-md-9456611 
• C₂N Diagnostics (Website): https://c2n.com 

Shout Outs:

• The Robert Wood Johnson Clinical Scholars Program: https://www.hopkinsmedicine.org/general-internal-medicine/training-education/fellowship/rwj 
• Brigham and Women's Hospital: https://eye.hms.harvard.edu/brighamandwomens 
• Johns Hopkins Carey Business School: https://carey.jhu.edu 
• Northwestern University - Feinberg School of Medicine: https://www.feinberg.northwestern.edu 
• Washington University School of Medicine: https://medicine.wustl.edu 
• Randall J. Bateman, MD: https://physicians.wustl.edu/people/randall-j-bateman-md 
• David M. Holtzman, MD: https://holtzmanlab.wustl.edu/people/david-m-holtzman-md 
• Ilana Fogelman, MD, MPH, on LinkedIn: https://www.linkedin.com/in/ilana-fogelman-5142014 

In this episode, Steve reflects on how Senator Elizabeth Dole transformed a critical but largely invisible issue, the millions of family members caring for wounded veterans, into a national movement. He explains the difference between a mission and a movement, sharing how meaningful change requires both the science of research and the poetry of authentic storytelling.

Steve also discusses the growth of the Hidden Heroes Campaign and how building coalitions across sectors, including policymakers, caregivers, corporate partners, and influential voices like Tom Hanks and Savannah Guthrie, has helped expand support for military and veteran families nationwide.

Along the way, he shares lessons on authentic leadership, the power of persistence in driving policy change, and why the most effective movements are fueled by purpose, community, and a mission greater than oneself.

Takeaways:

• Clear mission or purpose: Having a mission larger than yourself drives personal motivation and organizational success, fueling health, vitality, and passion for your work.
• Authentic partnerships: Successful coalitions are built on genuine, passionate connections with partners who are sincerely committed to the cause, leading to long-term collaboration and impact.
• Balance evidence with storytelling: Combining factual evidence (science) with emotional storytelling (poetry) makes your message more credible, relatable, and impactful, especially in advocacy campaigns.
• Authenticity in endorsements: When selecting influential figures to endorse your cause, ensure they have a true connection to it for more meaningful, long-term advocacy support.
• Persistence pays off: Achieving long-term goals requires persistence. The passing of the Senator Elizabeth Dole Act highlights the importance of pushing forward despite setbacks and obstacles.
• Self-reflection and planning: Regular self-reflection and planning, through practices like quiet time, weekly sessions, or yoga, help maintain clarity, purpose, and proactive focus.
• Leveraging LinkedIn: Using platforms like LinkedIn to share achievements, highlight partnerships, and promote your mission strengthens relationships, increases transparency, and broadens your reach.

Quote of the Show:

• "It’s incredibly important to recognize the divisive times we are in, and that people are hungry for things that unite us and bring us together."

Links:

• LinkedIn: https://www.linkedin.com/in/steven-schwab7676/ 
• Website: https://www.elizabethdolefoundation.org/ 

Shoutouts: 

• Senator Elizabeth Dole 
• Senator Bob Dole 
•  Senator Elizabeth Dole 21st Century Veterans Health Care and Benefits Improvement Act
• Hidden Heroes Campaign: https://www.elizabethdolefoundation.org/campaigns-programs/hidden-heroes 

In this powerful conversation, Anthony Shop sits down with Dan Gaylin, President and CEO of NORC at the University of Chicago and author of Fact Forward: The Perils of Bad Information and the Promise of a Data-Savvy Society. Dan has built his career helping leaders navigate high-stakes decisions with rigorous, trustworthy research. Under his leadership, NORC has tripled in size, expanded globally, and strengthened its reputation as a trusted, nonpartisan research institution.

But this episode goes far beyond organizational growth.

It explores a defining leadership challenge of our era: how to build influence and trust when information is abundant, truth feels fragmented, and every individual now acts as producer, distributor, and consumer of data.

Takeaways:

• Ask better questions first. Influence begins with defining the right problem — not jumping to conclusions.
• Practice “fit for purpose” thinking. Make sure the data you use actually answers the question you’re trying to solve.
• Build data literacy as a leadership skill. In a democratized data world, leaders must know how to separate signal from noise.
• Lead with transparency. Trust grows when you clearly explain how conclusions were reached — and where limits exist.
• Don’t push data beyond its limits. Conviction is not a substitute for evidence; credibility depends on restraint.
• Use AI wisely: distrust and verify. Treat AI as a powerful tool — but interrogate its answers before acting on them.
• Grow through quality, not ego. Sustainable influence comes from impact, integrity, and consistency — not arbitrary growth targets.

Quote of the Show:

• “Sustainable influence requires credibility. And credibility comes from demonstrating consistency and integrity and being good at what you do and being well aligned with your core values.”

Links:

• LinkedIn: https://www.linkedin.com/in/dan-gaylin-387a5610/ 
• Website: https://www.norc.org/ 
• Book: https://a.co/d/08BwhXMY 

Tiffany shares her unexpected journey from Harvard Law School to leading a major philanthropic foundation — a path shaped by lived experience, deep listening, and a passion for community.

We explore how early moments, like volunteering with seniors as a youth, continue to influence her approach to leadership and social impact. Tiffany reflects on what it means to leave your title at the door, the surprising power of sitting in the back of the room, and how true influence is rooted in curiosity and co-creation.

From building intergenerational programs to reshaping how we serve communities, Tiffany’s insights are both personal and profoundly actionable. Whether you're a leader, changemaker, or simply curious about what it means to make a difference, this episode is for you.

Takeaways:

• Shaping Health Equity: Tiffany is pioneering health equity by mobilizing funding, partnerships, and research aimed at tackling the root causes of poor health. This includes a holistic approach to nutrition, emotional well-being, disaster recovery, and resource deployment.
• Value of Curiosity: Tiffany’s journey highlights the importance of curiosity. Her career path shifted dramatically because she was curious about the foundation work at Eli Lilly. Curiosity can open new career opportunities and lead to fulfilling roles that align with your passion and values.
• Community Listening: The Humana Foundation emphasizes community listening. By creating a Senior Council of high school seniors and senior citizens, the foundation ensures their work is community-centered and relevant to the people they serve. Consider forming advisory groups with diverse perspectives to guide your projects.
• Empathy as Influence: Empathy is a powerful form of influence. Tiffany suggests that listening to people’s challenges and really understanding their needs can drive meaningful change. Practice active listening and strive to connect with others on a deeper level to be a more effective leader.
• Accessibility in Processes: The open application process at the Humana Foundation is designed for transparency and respect for non-profits' time. It includes a short-form application and clear communication about acceptance or rejection. Make your processes transparent and provide clear feedback to foster trust and efficiency.
• Leave the Title at the Door:*Tiffany emphasizes the importance of humility and accessibility. By choosing to sit in the back of the room rather than the reserved front seat, she connects with people on a more personal level. Engage with people where they are, leave your title at the door, and be approachable.
• Use Digital Presence Authentically: Tiffany is hands-on with her LinkedIn presence to share her work and insights regularly. She combines personal elements (like her love for hats) with professional updates to maintain authenticity. Use social media platforms to share your story and mission, and be transparent and consistent in your communication.

Quote of the Show:

• “I think you have to find spaces where you can leave your title at the door and be accessible to others. Personally, I have an aversion to sitting in the front row—I’d rather be alongside the people who are most impacted and who are driving real change. I believe you should always seek out those who know more than you, especially when it comes to the challenges and opportunities ahead.” 

Links:

• LinkedIn: https://www.linkedin.com/in/tiffany-benjamin-0127893/ 
• Website: https://www.humana.com/ 

But the rules are changing again. Brody argues that under President Donald Trump, power has reconcentrated in the White House, creating what he calls an “audience of one” environment. Traditional committee-by-committee lobbying has given way to direct executive access, while media fragmentation and the collapse of traditional gatekeepers have transformed how influence campaigns operate. From Google’s successful grassroots mobilization to TikTok’s failed imitation, Brody unpacks why some influence efforts break through, and others backfire,  and why authenticity, especially from real constituents, still matters most in a noisy, AI-driven world.

Takeaways:

• Start with where power actually sits. Influence strategies must adapt to the current power structure — whether that’s 535 lawmakers or one decision-maker. Before launching any campaign, leaders should map the true centers of authority and align their tactics to the individuals who actually control outcomes.
• Access is not the same as persuasion. Writing a check may get you in the room, but it doesn’t guarantee policy outcomes. Influence ultimately depends on the strength of your argument and how well it aligns with the decision-maker’s incentives and priorities.
• Don’t ignore Congress long-term. Executive power may be concentrated now, but political cycles shift — and institutional relationships still matter. Savvy leaders build durable bipartisan relationships that will outlast any single administration.
• Narrowcast strategically. Reaching the right 535 people can be more impactful than reaching 5 million. Precision targeting often delivers a higher return on investment than broad awareness campaigns that lack a clear policy objective.
• Mobilize authentic voices. Real constituents with real stories carry more weight than automated campaigns or paid advocates. Lawmakers are far more responsive to credible, human experiences from voters in their districts than to mass-produced messages.
• Understand media incentives. In today’s fragmented environment, outlets often reward amplification over accuracy — tailor your strategy accordingly. Effective communicators recognize how business models shape editorial priorities and craft messages that break through without compromising credibility.
• Own your distribution channels. As traditional media declines, building your own content platforms can ensure your message reaches key audiences. Leaders who invest in direct communication channels reduce their reliance on gatekeepers and maintain greater control over narrative and reach.

Quote of the Show:
"Maybe part of lobbying and influence, though, is just being able to have the conversation... Access gets you the conversation... You need that access to have the argument. And sometimes you win, and sometimes you lose."

Links:

• LinkedIn: https://www.linkedin.com/in/brody-mullins/ 
• Website: https://www.brodymullins.co/ 
• Podcast: https://www.thewolvesofkstreet.com/podcast 

Throughout the conversation, Wade shares candid lessons on entrepreneurship, leadership, and trust—from why “default to action” matters more than over-planning, to how leaders can responsibly use AI without eroding authenticity. He explains how Zapier learns from its customers, builds influence internally before externally, and uses transparency to scale a remote-first culture. Ultimately, Wade redefines influence as something far more enduring than attention: the ability to shape behavior, empower others, and build systems that help people show up differently long after the moment has passed.

Takeaways:

• Redefine Influence as Behavior Change: Real influence isn’t about likes or visibility—it’s about changing how people act, work, or think long after the interaction is over.
• Default to Action, Not Perfection: Learning happens fastest through doing. Act, observe the results, and iterate—momentum beats waiting until everything feels “ready.”
• Build Influence From the Inside Out: You can’t create advocates externally without first empowering and aligning your internal team. Culture is your first audience.
• Use Technology to Create Connection, Not Distance: Automation and AI should free people to focus on higher-value work and relationships—not replace human judgment or responsibility.
• Delegate the Work, Not the Responsibility: AI can execute tasks, but leaders must remain accountable for the outcomes. Trust is built when humans stay in the loop.
• Create Space for Learning to Overcome Apathy: Workshops, shared problem-solving, and community learning moments help people break out of the status quo and adopt new tools.
• Tell Stories, Not Just Strategies: Data informs, but stories inspire. Leaders who can translate complex ideas into relatable narratives are far more likely to mobilize others.

Quote of the Show:

• “Default to action. You learn more by doing than by planning.”

Links:

• LinkedIn: https://www.linkedin.com/in/wadefoster/ 
• Website: https://zapier.com/ 

The National Health Council (NHC) Leadership Conference brings together leaders from top patient organizations and nonprofits to foster connections, discuss leadership topics, and share best practices in nonprofit management. At the event, host Anthony Shop moderated a powerful panel of CEOs who discussed their roles as Chief Influencers on LinkedIn. The panel features Chuck Henderson, CEO of the American Diabetes Association; Katie Schubert, President and CEO of the Society for Women's Health Research; and Steve Taylor, President & CEO of the Arthritis Foundation. They shared insights into their success on LinkedIn, focusing on how they have built trust, maximized engagement, and fostered personal connections through the platform.

The CEOs offer practical tips on content strategy, posting frequency, and how to engage with comments and tags. They highlight the impact of their social media presence in achieving meaningful outcomes such as talent recruitment and securing major funding. The discussion highlights the importance of utilizing LinkedIn to reach a broader audience and the value of commenting, liking, and reposting relevant content to amplify organizational messages effectively.

Takeaways:

• CEOs see ROI from LinkedIn: Make it a habit to regularly connect with peers, industry leaders, and your audience. For instance, the speaker encourages everyone to connect with him on LinkedIn as a first step toward meaningful engagement.
• Faces Are the New Logos: Personal presence is key to building trust. Share your personal experiences and stories to create a deeper connection with your audience. Remember, trust is built through people, not just organizational logos.
• Share the Stage: Celebrate and promote others. Instead of focusing solely on your own achievements, highlight the successes and contributions of colleagues and partners. This not only amplifies your message but also uplifts others.
• Build Internal Champions: Cultivate a strong internal network within your organization. True external support begins with advocacy and engagement from within your own team.
• Embrace the Gray: Blend your professional and personal brand by showing up authentically. While different contexts may call for varying levels of personal sharing, authenticity should always be at the core.
• Engage with Content: Actively like, comment, and share relevant posts. This increases visibility and sparks conversations, making networking just as important as posting your own content.
• Schedule and Be Consistent: Use scheduling tools to ensure regular content posting at optimal times. Reposting or sharing valuable content with your own insights can further boost engagement. Repurposing content from other platforms, like Instagram, can also be effective on LinkedIn.

Links:

• Chuck Henderson
  • LinkedIn: https://www.linkedin.com/in/charlesdhenderson/ 
  • Website: https://diabetes.org/ 
• Kathryn Godburn Schubert 
  • LinkedIn: https://www.linkedin.com/in/kathryn-godburn-schubert-07352a7/ 
  • Website: https://swhr.org/ 
• Steven Taylor
  • LinkedIn: https://www.linkedin.com/in/steven-taylor-a18b9b2/ 
  • Website: https://www.arthritis.org/ 

Shout Outs:

• Eric Racine: https://www.linkedin.com/in/ericracine/ 
• Jean Wright: https://www.linkedin.com/in/jeanwrightmdmba/ 
• Randall Rutta: https://www.linkedin.com/in/randall-rutta-1622952/ 
• National Health Council: https://www.linkedin.com/company/national-health-council/ 

Now U.S. Head of Public Affairs and Patient Advocacy at Sanofi, Eric reflects on how his definition of influence has evolved—from performance and expertise to presence, listening, and partnership. He explains why patient advocates are among the most effective leaders he has ever learned from, why clarity on the problem matters more than debating solutions, and why the future of influence belongs to those who can align people and systems without losing humanity—especially in an AI-accelerated world.

Takeaways:

• Influence is a system, not a function. Lasting impact comes from trust, credibility, and alignment—not titles or volume.
• Patient access is personal. Eric shares how the loss of two siblings to a rare disease shaped his belief that innovation only matters if it reaches patients.
• The human factor matters most. A formative lesson from Eric’s time in Detroit showed that even the best clinical solutions fail if basic human needs are overlooked.
• The people closest to the problem see most clearly. Patient advocates bring unmatched clarity, urgency, and credibility—and are among the most effective influencers in healthcare.
• From performance to presence. Great leaders don’t need all the answers; they need to be present, listen deeply, and align others around the right problem.
• Alignment beats authority. Progress happens when leaders align on the problem, define shared outcomes, and create space for collaboration.
• True patient centricity is a discipline. It requires engaging patients and advocates early—co-defining problems, not reacting to finished solutions.
• AI elevates judgment, not humanity. Eric believes the future belongs to leaders who pair technology with emotional intelligence, trust, and authentic influence.

Quote of the Show:

• “Influence today is about … clarity. It's about trust. It's about helping people that you work with [see] the real problem.”

Links:

• LinkedIn: https://www.linkedin.com/in/ericracine/ 
• Website: https://www.sanofi.com/en 

Ellie Hollander, President and CEO of Meals on Wheels America, explores this question by highlighting that her organization provides far more than just nutrition; it offers a "more than a meal" service that includes safety checks, home repairs, and social connection. While the brand is recognized by nine out of ten voting adults, Hollander emphasizes the urgent need to turn awareness into action as part of the "End the Wait" initiative, as one in three providers currently maintains a waiting list due to funding failing to keep pace with rising costs. She advocates for this mission by presenting a stark economic reality to decision-makers: the cost of providing a senior with a nutritious meal, a visit, and a safety check for an entire year is equivalent to just one day in a hospital or twelve days in a nursing home.

To lead a federated network of over 5,000 community-based programs, Hollander utilizes a "people-centered" influence strategy shaped by her previous experience as a Chief People Officer. Because the model prevents "command and control" leadership, she focuses on building trust, listening to local providers, and aggregating the network's collective power—such as chicken purchases that rival the volume of a major fast-food chain. This empathetic approach extends to her internal team, where she fosters an award-winning culture through flexible work policies, accountability, and personal touches like singing to employees on their birthdays. By tailoring her messaging, she demonstrates that effective influence is about finding the specific language that resonates with a stakeholder's values.

Takeaways:

• Influence hasn’t changed—delivery has. Ellie explains that while platforms and tools evolve, influence still comes down to trust, credibility, and inspiring action.
• Meals on Wheels is “more than a meal.” Beyond nutrition, the organization delivers safety checks, social connection, and independence—often serving as the eyes and ears in a senior’s home.
• The urgency of the waitlist crisis. One in three Meals on Wheels providers has a waitlist, driven by rising demand and funding that hasn’t kept pace with inflation or population growth.
• Ending the wait. Ellie discusses the End the Wait initiative—a bold national platform to drive action and ensure that no senior who needs Meals on Wheels is left waiting.
• People-first leadership. Drawing on her background as a former Chief People Officer, Ellie shares how employee engagement, flexibility, and accountability can coexist—and fuel performance.
• Tailoring the message. Whether speaking with lawmakers, donors, or community leaders, Ellie explains how she adapts her language to resonate—without losing sight of the mission.
• Stories that move people. From volunteers learning sign language to connect with clients, to partnerships that keep seniors safe at home, Ellie highlights the human moments that drive influence.

Quote of the Show:

• “Understanding what individual providers are grappling with, what they’re dealing with on the ground on a day-to-day basis, is so important. So listening is critically important.”

Links:

• LinkedIn: https://www.linkedin.com/in/ellie-hollander-6418a/ 
• Website: https://www.mealsonwheelsamerica.org/ 

Takeaways:

• Embrace a Team-Oriented Leadership Philosophy: Learning from Chuck's experience as an athlete, fostering an inclusive and team-centric environment is crucial. Ensure every member understands their role and how they contribute to the collective success.
• Maintain a Mission-Driven Focus: Chuck's daily reflection on his impact highlights the importance of grounding leadership decisions in the organization’s mission. Regularly ask yourself what you've done to advance your mission and set clear, impactful goals.
• Consistency in Communication: Regular touchpoints like monthly town halls, bi-weekly newsletters, and quarterly meetings are essential. This consistency keeps the team aligned, engaged, and informed about strategic directions and wins.
• Be Intentional with Engagement: Whether it's giving out personal contact information, being active on social media, or responding to both positive and negative feedback, intentional engagement fosters authentic connections and builds trust.
• Promote Organizational Brand: Use platforms like LinkedIn to share the organization’s achievements, highlight team members, and build new relationships. Prioritize showcasing the organization’s impact over self-promotion.
• Show Up Authentically: Your presence, both online and offline, should reflect genuine commitment and transparency. Authenticity builds credibility and trust, encouraging open dialogue and collaboration.
• Adapt and Innovate Continuously: Being proactive about adopting remote work, investing in training, and listening to stakeholder feedback are critical. Innovation and adaptation help in staying ahead and addressing emerging challenges effectively.

Quote of the Show:

• “No one person is greater than the team. It takes all of us; each one of us has a role to play in this fight.” 

Links:

• LinkedIn: https://www.linkedin.com/in/charlesdhenderson/ 
• Website: https://diabetes.org/ 

Shout Outs:

• Champion Fire and Security: https://championfiresecurity.com/ 
• Cotton Bowl Athletic Associaton: https://www.cottonbowl.com/ 
• Texas A&M’s Letterman Associaton: https://www.aggielettermen.org/ 
• Charity Navigator: https://www.charitynavigator.org/ 
• Tracey D. Brown: https://www.linkedin.com/in/traceydbrown/
• Dions Dream: https://dionschicagodream.com/ 
• Baxter: https://www.baxter.com/ 
• Eli Lilly and Company: https://www.lilly.com/ 
• Medicare:https://www.medicare.gov/ 
• Medicaid: https://www.healthcare.gov/ 

Grounded in data and lived experience, Dr. Accius discusses the stark reality that life expectancy can vary by decades between neighborhoods only a few miles apart. He challenges leaders to confront the forces that create these disparities and to recognize that the most pressing problems of our time do not respect boundaries. In an era defined by disruption, he urges leaders to get close to the communities they serve, collaborate beyond traditional silos, and build coalitions grounded in trust, accountability, and measurable action.

Takeaways:

• Influence Begins with Proximity and Permission: Jean reminds leaders that influence is not defined by a title but by the permission others give you to earn their trust. You cannot influence what you refuse to understand, and trust cannot grow from a distance. His message is clear: leaders must get close, listen deeply, lead with humility, and demonstrate consistency.
• Health Equity Requires Cross-Sector Courage: Life expectancy can vary by 20 to 30 years between neighborhoods only a few miles apart. Jean emphasizes that these gaps are not biological. They are shaped by policy, power, and unequal access to opportunity. Since the most urgent problems ignore boundaries, the solutions must bring sectors together with intention and courage.
• Every Leader Is Going Through a Fire: Across business, government, and community organizations, leaders are facing unprecedented disruption. Jean insists that the ones who succeed are those who acknowledge the fire, adapt with resilience, collaborate openly, and commit to moving forward with others.
• Collaboration Must Be Measurable to Matter: Drawing on his experience building major coalitions, Jean reinforces a guiding truth: collaboration without measurement is simply conversation. Real impact requires shared goals, shared metrics, and shared accountability.
• LinkedIn as a Leadership Room Without Walls: Jean views LinkedIn as one of his most powerful tools for influence. It allows him to elevate community voices, highlight innovation, inspire leaders, and build meaningful partnerships. His presence on the platform has led to new collaborations, new funding, and national engagement.
• Rethinking Workplace Giving for a New Era: CHC now approaches corporate engagement as Workplace Solutions and Innovation. This model supports multigenerational workforces with programs that strengthen mental health, caregiving, volunteerism, and employee engagement. It also improves retention, productivity, and organizational trust.
• Redefining Influence: From Success to Significance: Jean reflects on how his understanding of influence has evolved. Influence is not about doing more or accumulating more. It is about service, connection, and shared humanity. For him, significance begins with the belief his grandmother instilled in him: every person counts.

Quote of the Show:

• “Influence is about permission. And permission requires trust.”

Links:

• LinkedIn: https://www.linkedin.com/in/accius4/ 
• Website: https://chcimpact.org/ 

Shout Outs:

• Dr. Johnny Parker
  • Frontstage Backstage Book: https://a.co/d/hyfK27T 

Debbie reflects on her time representing Florida’s 26th District, how she navigated a diverse constituency from Miami to the Keys, and the critical role of bipartisanship in addressing issues like climate change, immigration, and criminal justice reform. She also offers an honest look at the realities of public service—balancing family, confronting disinformation, and facing electoral challenges—all while staying grounded in purpose.

Today, at GSPM, she’s preparing the next generation of leaders to rise above partisanship, embrace critical thinking, and approach politics with integrity, curiosity, and courage. Her story is a testament to the power of personal narrative, the necessity of coalition-building, and the importance of inspiring others to recognize their own agency.

Takeaways:

• Influence Starts with Listening: Debbie shares that arriving in the U.S. as a teenager taught her “the art of listening,” a value that remains central to her leadership. Listening with curiosity—especially across difference—is what allows leaders to build trust, understand stakeholders, and create meaningful coalitions.
• Navigating the Noise of Technology and Social Media: Social media plays a major role in how constituents communicate—but also poses risks. Debbie discusses how leaders must distinguish real community feedback from bots, misinformation, and AI-generated content, all while staying grounded in values and not getting distracted by the noise.
• Turning Personal Stories Into Policy Impact: Her decision to run for Congress was sparked by seeing firsthand how the lack of access to healthcare harmed her community. Personal stories—like those shared by incarcerated women in a Judiciary Committee hearing—often have the greatest influence on policymakers, more than cable news or the loudest voices online.
• The Power of Authenticity: Debbie reflects on the pressure to present a “perfect” front as an immigrant woman in politics, and how letting go of that was key to connecting with people more deeply. Authenticity, vulnerability, and showing one’s full self are essential to building trust.
• Leading With Bipartisanship and Relationship-Building: Serving a swing district taught her that progress is impossible without cooperation. She shares how building relationships—across her own party and the other side—enabled her to address issues like environmental protection with colleagues who shared common concerns.
• Preparing the Next Generation of Public Leaders: At GSPM, Debbie is shaping future leaders who can think critically, work across partisan divides, and address major challenges—from AI to international conflict—with integrity and courage. Students’ optimism and commitment give her hope for the country’s future.
• Defining Influence Today: Debbie defines influence as the ability to remind people of their own power—bringing them together, helping them see their shared values, and catalyzing collective action toward a common purpose. She sees herself as a “vehicle” who helps activate that power in others.

Quote of the Show:

• “Influence is reminding people of the power they already have.”

Links:

• LinkedIn: https://www.linkedin.com/in/debbie-mucarsel-powell-0077437/ 
• Website: https://gspm.gwu.edu/

Each guest: Jaymes Black, Patrick J. Kennedy, Kathryn Godburn Schubert, Craig Newmark, Frédérique Campagne Irwin, Steve Schwab, and Anna Palmer, approaches influence with authenticity, courage, and a deep commitment to service. Their stories illuminate how true influence is built: through connection, clarity, empathy, and a willingness to speak boldly for those who need it most.

Takeaways:

• Lead with human connection, not organizational talking points: Jaymes Black demonstrates that influence grows when leaders start with why the mission matters personally before describing what their organization does, grounding conversations in shared humanity.
• Scale your impact by elevating others’ stories: Patrick J. Kennedy shows that amplifying raw, courageous personal stories can move audiences more powerfully than statistics or policy arguments, helping leaders expand their influence with authenticity.
• Start with education to drive advocacy: Kathryn Godburn Schubert underscores that many decisions rest on misunderstandings—like the assumption that women are routinely included in medical research—so leaders must illuminate gaps, share facts clearly, and build awareness before change can happen.
• Ground your leadership in core values—and expect resistance: Craig Newmark illustrates that influence is strongest when anchored in moral principles like service and honesty, while reminding leaders that doing good often invites pushback from those threatened by integrity.
• Use authenticity to connect across audiences: Steve Schwab emphasizes blending personal motivations with professional strategy—sharing family, emotions, and purpose—to build trust, unify stakeholders, and inspire people through both vulnerability and competence.
• Treat LinkedIn as a leadership responsibility, not optional homework: Multiple guests show that consistently posting, tagging partners, celebrating others, and sharing behind-the-scenes moments turns social media into a strategic engine for connection, credibility, and collaboration.
• Influence through a multichannel strategy, not a silver bullet: Anna Palmer highlights that meaningful influence requires using a mix of platforms—from social media to hometown newspapers to direct outreach—because different audiences pay attention in different places.

Quote of the Show:

• “Influence today is a fragmented system—more people can be influential, and that’s a good thing for democracy. There’s no silver bullet. Influence requires a multi-platform, multi-audience strategy.” - Anna Palmer

Links:

• Kathryn Godburn Schubert
  • LinkedIn: https://www.linkedin.com/in/kathryn-godburn-schubert-07352a7/ 
  • Website: https://swhr.org/ 
• Steven Schwab
  • LinkedIn: https://www.linkedin.com/in/steven-schwab7676/ 
  • Website: https://www.elizabethdolefoundation.org/
• Jayme Black
  • LinkedIn: https://www.linkedin.com/in/thejaymesblack/ 
  • Website: https://www.thetrevorproject.org/ 
• Anna Palmer
  • LinkedIn: https://www.linkedin.com/in/anna-palmer-124a295/ 
  • Website: https://punchbowl.news/ 
• Patrick J. Kennedy
  • LinkedIn: https://www.linkedin.com/in/patrick-j-kennedy-6821ba165/ 
  • Website: https://www.patrickjkennedy.net/ 
  • Books: 
    • “Profiles in Mental Health Courage”: https://a.co/d/0kFiw9G 
    • “A Common Struggle: A Personal Journey Through the Past and Future of Mental Illness and Addiction”:  https://a.co/d/2ObOEdP 
• Frederique Irwin
  • LinkedIn: https://www.linkedin.com/in/frederiquecirwin/ 
  • Website: https://www.womenshistory.org/ 
• Craig Newmark
  • LinkedIn: https://www.linkedin.com/in/craignewmark/ 
  • Website: https://craignewmarkphilanthropies.org/ 

Originally released as an in-person discussion, this episode quickly became a listener favorite for its timeless insights into authentic communication. Terry explores why simplicity, clarity, and personal storytelling matter more than ever—especially in a noisy digital age. Whether you missed it the first time or are revisiting it for fresh inspiration, this conversation offers practical guidance for leaders, communicators, and anyone striving to speak with impact.

Takeaways:

• Talk Like a Human: Communicate with clarity and avoid jargon so your message resonates.
• Know Yourself Deeply: Authentic influence starts with understanding your identity and values.
• Utilize Personal Stories: Your unique experiences create connection and credibility.
• Prepare Thoughtfully: Terry’s 50-25-25 rule helps craft messages that hit the mark.
• Embrace Authenticity Over Perfection: Audiences value sincerity more than flawless delivery.

Quote of the Show:

"When you tell the stories that only you can tell, then no one can steal your words, ever."

Links:

• LinkedIn: https://www.linkedin.com/in/terry-szuplat-456914137/
• Website: https://globalvoicescommunications.com/about/
• Say It Well: https://www.harpercollins.com/products/say-it-well-terry-szuplat

Shout Outs:

• Former President Barack Obama
• Tim Walz
• The George Washington University College of Professional Studies

Jill brings more than leadership insights; she brings stories of CEOs, next-gen talent, global boards, and individuals who found their voice through disability inclusion. Together, these stories illustrate how influence fueled by authenticity, visibility, and data can create lasting change.

Takeaways:

• Disability as a Strength—and a Source of Innovation: Jill describes how her own learning disability shaped her understanding of disability inclusion and purpose. She explains why disability is not a deficit but a “natural part of the human experience” that brings insight, adaptability, and innovation to business.
• From Policy to Business: Where Real Influence Happens: After early work supporting the Americans with Disabilities Act, Jill realized that legislation alone can’t change attitudes. Business, she says, has unmatched power to accelerate disability inclusion—especially when leaders see disability inclusion as good for business, not just good intentions.
• The Rise of Cross-Industry “Frenemies”: Jill shares how competitors across tech, finance, and healthcare have become collaborators through Disability:IN—driving each other to improve, learn, and push the movement forward.
• Inside the Disability Index: Jill breaks down the origins, purpose, and future of the Disability Index, now in its 12th year and undergoing a major modernization. She reveals why companies crave maturity models, benchmarking, and transparent reporting—and how measurement fuels momentum: “What gets measured matters.”
• Visibility as a Strategy for Influence: Jill discusses why encouraging leaders to talk openly about disability—internally and publicly—is essential. Visibility creates momentum, breaks stigma, and empowers others to come forward.
• Stories That Change Culture: From Microsoft’s Jenny Lay-Flurrie openly identifying as deaf, to a senior executive who uses captions in secret finally naming his disability, Jill shows how storytelling unlocks culture change.
• Influence as Connection, Trust, and Listening: Jill closes with her personal definition of influence: using your power for good by listening first, building trust, and responding authentically to the needs of others.

Quote of the Show:

• “Disability is a strength and a natural part of the human experience.”

Links:

• LinkedIn: https://www.linkedin.com/in/jill-houghton/ 
• Website: https://disabilityin.org/ 

Darra shares how Family Equality advances its mission through a simple but memorable framework: (ACE) Advocate, Connect, Educate. From fighting for policy protections at every level of government to convening the largest LGBTQ+ family gathering in the world, Family Equality is working to secure freedom, safety, and belonging for every family.

Throughout the episode, Darra offers rich insights on the role of storytelling, coalition-building, and people-centered leadership, and how influence becomes strongest when leaders bring the personal and professional together. As a parent of three, Darra discusses her own experience navigating unequal family recognition in a hospital setting and how that fuels her fight for nationwide protections.

This conversation reveals how influence today is less about transaction and more about trust, humanity, and bringing people along a shared journey.

Takeaways:

• Lead With Lived Experience to Build Trust: Influence deepens when you ground your message in what’s personal. Share the real stories—your own and those of your community—that reveal the stakes and human impact behind your mission.
• Equip People to Tell Their Own Stories: Everyday advocates are powerful change agents. Provide families, supporters, and community members with tools and guidance to safely and confidently share their experiences, especially when those stories can influence policy.
• Build Resilience Through People-Centered Leadership: Organizations can only move fast if their foundations are strong. Invest in your team’s wellbeing, listen deeply, and create a culture where people feel supported—so they can stay mission-focused even in challenging environments.
• Use Community to Spark Collective Action: Connection is a catalyst for advocacy. Bring people together—in person or online—to create belonging, generate energy, and inspire them to take action on shared priorities.
• Make Coalitions Your Force Multiplier: No one drives systemic change alone. Identify shared interests across sectors, movements, and political perspectives, then build coalitions that amplify each partner’s strengths and expand the impact beyond what any one group could achieve.
• Be Nimble, Even When the Mission Is Steadfast: A fast-changing world requires operational agility. Build a strong organizational core while keeping systems flexible enough to pivot quickly in response to political, economic, or cultural shifts.
• Influence Through Listening, Not Leverage: Persuasion in today’s climate isn’t about transactions—it’s about trust. Listen first, understand the concerns and motivations of the people you’re trying to reach, and bring them along by showing how your shared goals align.

Quote of the Show:

• “Storytelling shows people who we are—the joy, the laughter, the everyday parts of being a family. All influence is personal. It’s not transactional—it’s built on trust.”

Links:

• LinkedIn: https://www.linkedin.com/in/darra-gordon-99730243/ 
• Website: https://familyequality.org/ 

President Granberg shares her journey from accidental leader to national influencer in higher education, offering candid insights on authenticity, influence, student success, and leading through historic change. She reflects on GW’s ambitious new strategic framework, Raising Higher: GW’s Path to Preeminence, and why she believes Washington, D.C., will remain the epicenter of influence for generations of students.

This episode explores leadership rooted in purpose, community, and adaptability, hallmarks of a true Chief Influencer.

Takeaways:

• Lead Through Influence, Not Authority: President Granberg emphasizes that formal power rarely drives progress; informal networks, trust, and relationships do. Leaders should invest time in understanding how influence actually flows inside their organizations and use that knowledge to move initiatives forward.
• Build Strategies With Your Community, Not For Them: The boldest parts of GW’s strategic framework originated from community feedback. Co-creation strengthens ownership, alignment, and ambition. Leaders should treat listening sessions not as a formality but as a genuine source of direction.
• Stay Flexible: Use a Compass, Not a Checklist: In an unpredictable world, rigid multi-year plans quickly become obsolete. Granberg’s “strategic framework” approach shows that leaders should focus on direction and values, while leaving space for innovation, adaptability, and real-world changes.
• Elevate Stories to Build Connection and Belonging: President Granberg repeatedly returns to the power of storytelling, highlighting research impact, student experiences, and interdisciplinary collaboration. Leaders can strengthen internal culture and external reputation by telling stories that make values tangible.
• Cultivate Resilience Through Real-World Experiences: Creating opportunities for students to experiment, fail, adapt, and lead—such as internships, student government roles, and placements in humanitarian organizations—builds durable leadership skills. Any organization can apply this by giving people stretch roles and meaningful responsibilities, while providing the support they need to thrive.
• Use Social Media Strategically Through Trusted Messengers: Posting alone isn’t enough. Granberg learned to partner with the Student Government Association to reach students effectively. Leaders should map who their audiences trust and work through those individuals or channels to amplify key messages.
• Model Authenticity and Show When Your Mind Has Changed: President Granberg views authenticity as essential to trust, and she openly shares moments when community input changed her perspective. Leaders can strengthen credibility by showing vulnerability, admitting evolution in their thinking, and being consistent in how they show up.

Quote of the Show:

• “When I was younger, I used to believe that if you were going to lead, you had to change your personality. What I have learned over time is that to lead authentically is one of the most powerful ways to build trust because you show up on a consistent basis, and you start to build confidence among the folks you’re working with, among the community that you’re leading. And that has just been a wonderful lesson for me. It’s not about becoming someone different from who I am; it’s about becoming more of exactly who I am and then folding that into the way that I lead.”

Links:

• LinkedIn: https://www.linkedin.com/in/ellen-granberg-0b6b607/ 
• Website: https://www.gwu.edu/ 

In this episode, you’ll learn how Givebutter's unique branding and commitment to transparency have contributed to its success and how Max's leadership strategies, especially in a remote work environment, emphasize values and culture to drive impact and growth. 

Additionally, Max shares insightful advice on engaging the next generation of donors, adapting nonprofits to modern fundraising techniques, and the importance of building a strong team culture even when remote. Tune in to discover how Givebutter is revolutionizing the fundraising landscape and inspiring change across the nonprofit sector.

Takeaways:

• Make Transparency Your Operating System: Influence grows when people know exactly what you stand for. Share your mission, pricing, roadmap, and even internal handbooks openly so your team and customers always understand how decisions are made.
• Build Culture Through Clarity, Especially Remotely: A strong culture doesn’t require four walls. Define your mission, vision, values, and guidelines in a comprehensive handbook and use it as the foundation for how your entire team works and grows together.
• Activate Micro-Influencers Through Peer-to-Peer Engagement: Your supporters are your most powerful ambassadors. Equip them with simple, shareable fundraising tools so they can champion your mission within their own communities.
• Close the Loop With a Transparent Feedback System: Influence is reinforced when people feel heard. Collect customer feedback, make it visible, act on it, and notify users when their ideas lead to real improvements.
• Lead Remote Teams With Flexibility and Trust: Remote work thrives when autonomy is respected. Set clear expectations, encourage flexible schedules, and support employees in shaping routines that help them perform at their best.
• Design Digital Spaces That Spark Human Connection: Recreate the energy of an in-person culture through online channels dedicated to shared interests. Pair this with recurring open social sessions to build authentic connections across your team.
• Strengthen Donor Relationships With Personal Moments: A fast, heartfelt “thank you” goes further than any automated message. Make prompt, personal gratitude part of your fundraising rhythm to deepen relationships and increase repeat giving.

Quote of the Show:

• “Break through the noise and get the next generation of modern changemakers involved.”

Links:

• LinkedIn: https://www.linkedin.com/in/maxfriedman1 
• Givebutter Website: https://givebutter.com 

Shout Outs:

• Forbes: https://www.forbes.com 
• The George Washington University: https://www.gwu.edu 
• Children's Miracle Network Hospitals: https://childrensmiraclenetworkhospitals.org 
• The Nonprofit Marketing Summit: https://www.nonprofitmarketingsummit.org 
• Bessemer Venture Partners (BVP) Forge: https://www.bvp.com 
• Zilker Metropolitan Park: https://www.austintexas.gov/department/zilker-metropolitan-park 
• The New England Patriots: https://www.patriots.com 

Gary also reflects on major milestones in modern healthcare, from the rise of HMOs to Medicare Advantage to value-based care, and what he learned from being inside some of the most consequential policy moments of the last several decades. He explains why relationship-building, not pressure or transactions, sits at the heart of sustainable influence, and why democratizing access to information is the next frontier of advocacy. Together, Gary and Anthony explore how leaders can foster connection in an increasingly tech-driven, high-pressure environment and why influence today requires not only strategic skill, but emotional intelligence, self-awareness, and a willingness to lead with empathy.

Takeaways:

• Start every day with stillness to set your strategy: Gary begins each morning with meditation and yoga, using stillness as the foundation for clarity before stepping into chaotic policy environments.
• Lead with compassion to build authentic, long-term relationships: Gary emphasizes that empathy—not pressure or transactions—is what creates trust with policymakers and partners.
• Practice gratitude consistently to renew energy and prevent burnout: Expressing appreciation strengthens relationships, grounds your leadership, and maintains resilience in high-stress fields.
• Redefine influence as education, not persuasion: Rather than selling a point of view, Gary focuses on educating members of Congress with honesty, transparency, and real-world context.
• Abandon rigid scripts and prepare to respond in the moment: After a transformative yoga retreat, Gary stopped scripting meetings and shifted to more authentic, adaptive conversations.
• Invest in relationships beyond positional power: Washington’s hierarchy is temporary—what endures is how people experience you as a human being, not the title you hold.
• Advocate for democratized, accessible information: Gary believes modern influence includes helping people navigate complex issues using real-time tools—podcasts, digital platforms, and transparent communication.

Quote of the Show:

• “Compassion is influence. When you lead with empathy, people listen differently.”

Links:

• LinkedIn: https://www.linkedin.com/in/gary-jacobs-99966035/ 
• Website: https://garymjacobs.com/ 

Featuring Steve Schwab (Elizabeth Dole Foundation), Jean Accius (Creating Healthier Communities), Katie Schubert (Society for Women’s Health Research), Jennifer Sirangelo (Points of Light), and Lidia Soto-Harmon (Student Conservation Association), this conversation explores how today’s nonprofit CEOs are showing up authentically, building community through digital storytelling, and leading with purpose in an ever-changing world.

We loved this conversation for its honesty, insight, and generosity,  and it clearly resonated with our listeners, too. Whether you missed it the first time or are ready for a fresh dose of inspiration, this replay is packed with timeless lessons on leadership, authenticity, and influence for good.

Takeaways:

• Start from within. The best nonprofit leaders know their greatest advocates begin inside their organization — among staff, volunteers, and board members.
• Authenticity builds trust. Blending the personal with the professional creates genuine connection and strengthens influence.
• Share the stage. Elevate others’ stories — staff, partners, or community members — to make your message more powerful and human.
• Think beyond your niche. Broaden your conversations to connect with new audiences and partners aligned with your mission.
• Be strategic but consistent. Plan ahead, but remember: even one thoughtful post or comment can make a meaningful impact.
• Show up visually. “Faces are the new logos” — leaders who put themselves out there amplify credibility and relatability.
• Leverage collaboration. Partnerships and cross-sector storytelling can expand your reach and deepen impact.

Quote of the Show:

• “If people understand your ‘why,’ they may not agree with every decision, but they’ll understand it.” – Jean Accius

Links:

• Kathryn Godburn Schubert
  • LinkedIn: https://www.linkedin.com/in/kathryn-godburn-schubert-07352a7/ 
  • Website: https://swhr.org/ 
• Jean Accuius
  • LinkedIn: https://www.linkedin.com/in/accius4/ 
  • Website: https://chcimpact.org/ 
• Jennifer Sirangelo
  • LinkedIn: https://www.linkedin.com/in/jennifer-sirangelo-62a8723/ 
  • Website: https://www.pointsoflight.org/ 
• Lidia Soto-Harmon
  • LinkedIn: https://www.linkedin.com/in/lidia-soto-harmon-a921a213/ 
  • Website: https://thesca.org/ 
• Steven Schwab
  • LinkedIn: https://www.linkedin.com/in/steven-schwab7676/ 
  • Website: https://www.elizabethdolefoundation.org/ 

In this insightful conversation, Alex reveals his approach to influence inside organizations and in Washington, D.C., including how Quorum helps Fortune 500 companies, associations, and nonprofits advocate effectively. From using AI to personalize congressional outreach to leading with authenticity and transparency, Alex shows how influence today means building movements, not just managing teams.

Takeaways:

• Communicate more—and more consistently. Great leaders are “Chief Reminding Officers” who repeat key priorities across channels until they stick.
• Know your strengths and build around them. Use tools like Gallup StrengthsFinder to balance influencers, executors, relationship builders, and strategic thinkers across your team.
• Adapt your leadership as you scale. Move from doing everything yourself (“Superman”) to empowering other leaders (“Captain Americas”) who can build their own high-performing teams.
• Personalize advocacy. Whether engaging staff or lawmakers, tailor messages to individuals. Authentic, human communication wins over one-size-fits-all tactics.
• Communicate, especially when it’s uncomfortable. Transparency during uncertainty builds trust faster than waiting for perfect answers.
• Measure and prove impact. Tie public affairs objectives to measurable outcomes, including financial value, to strengthen organizational credibility.
• Sustain your own energy. Prioritize rest, exercise, and downtime so you can bring your best self to your work and lead for the long haul.

Quote of the Show:

• “Communicate when it’s most difficult to communicate—that’s when people need it most.”

Links:

• LinkedIn: https://www.linkedin.com/in/amaliowirth/ 
• Website: https://www.quorum.us/ 

Shoutouts: 

• Adrian Newey Autobiography: https://a.co/d/0RHW62Z 

He shares lessons from his historic career, including his work advancing marriage equality and finding common ground across ideological divides. Evan reflects on what it means to lead with authenticity, how visibility fuels influence, and why meeting people where they are—especially in times of polarization—is essential for progress. With characteristic optimism, he reveals how today’s challenges have sparked a new wave of leaders stepping forward to serve and why he believes the future of democracy depends on ensuring every voice is heard and seen.

Takeaways:

• Visibility is Influence. “You can’t be what you can’t see.” Representation creates pathways for others and strengthens democracy.
• Meet People Where They Are. True influence requires empathy, listening, and finding shared values—even across ideological divides.
• Resilience Is the Secret Weapon. Failures and setbacks are part of leadership. Learn, adapt, and rise stronger.
• Authenticity Builds Trust. Being transparent about your journey invites connection and fosters credibility.
• Invest in Future Leaders. Training and mentorship create pipelines for sustainable impact.
• Use Your Platform Wisely. In today’s digital world, leaders must tell their own stories with clarity and purpose.
• Democracy Thrives on Inclusion. The more diverse the voices at the table, the stronger our institutions become.

Quote of the Show:

• “If you're not at the table, you're on the menu. You have to show up, but you have to do that authentically.”

Links:

• Evan LinkedIn: https://www.linkedin.com/in/evan-low-1952064/ 
• VF LinkedIn: https://www.linkedin.com/company/victoryfund/
• VF Instagram: https://www.instagram.com/victoryfund/ 
• Website: https://victoryfund.org/ 

Takeaways:

• Start with Accessibility, Not Adoption. Focus on educating and empowering people to understand technology, even before they use it.
• Build Trust Through Relationships. Demystify complex topics by connecting on a human level and using plain, relatable language.
• Be Consistent. Whether it’s publishing weekly or showing up daily, consistency is the foundation of influence.
• Bridge the Gaps Between Worlds. Influence happens at intersections—between policy and innovation, Washington and crypto, tradition and disruption.
• Simplify the Story. Translate technical concepts into simple truths. As Cleve says, blockchain just “securely verifies information and facilitates exchange without third parties.”
• Own Your Journey. Mistakes and pivots are part of building credibility—own them, learn from them, and keep moving forward.
• Lead with Passion and Purpose. Influence isn’t about titles; it’s about showing up consistently for what you believe in.

Quote of the Show:

• “Be consistent. Whether you have five readers or five million, keep showing up—because that’s what builds influence.”

Links:

• LinkedIn: https://www.linkedin.com/in/cmesi/ 
• Butterscotch Media Website: https://butterscotch.media/ 
• Blockchain Foundation Website: https://theblockfound.com/ 

He explains Liechtenstein’s unique blend of entrepreneurship, diplomacy, and democratic tradition, while also reflecting on how credibility is built through consistency, expertise, and persistence. Ambassador Sparber also highlights the evolving role of diplomacy in the digital age, using platforms like LinkedIn to extend reach and foster genuine relationships. His stories, from honoring a fallen soldier with Liechtenstein heritage at Arlington National Cemetery to forging international coalitions at the UN, reveal a powerful message: influence is about leaving a trace that can grow into impact

Takeaways:

• Punch Above Your Weight: Small organizations, or even small nations, can make a major global impact. The key is focusing on credibility and expertise. By demonstrating competence and thought leadership in specific areas, you can command respect far beyond your size. As Ambassador Sparber noted, smaller players often need to be better in order to be taken seriously, but that higher standard can also become their strength.
• Consistency Builds Trust: Influence doesn’t come from one-off actions. It is built steadily over time through repetition, reliability, and steadfast advocacy. When others know what you stand for and can count on you to show up consistently, you become a trusted voice in your field.
• Leverage Core Strengths: Instead of trying to do everything, focus on what you do uniquely well and use that as a platform for broader contributions. Liechtenstein, for example, leveraged its expertise in financial services to fight global human trafficking through the Finance Against Slavery and Trafficking (FAST) initiative. Every leader or organization has a comparable strength they can amplify for outsized influence.
• Relationships Matter Most: At the heart of influence are people. Personal, face-to-face relationships often outlast policy shifts, headlines, or crises. Ambassador Sparber emphasized that trust built through genuine human connection creates enduring goodwill and opens doors for meaningful dialogue, even years down the road.
• Use Digital Diplomacy: Influence today requires showing up both in-person and online. Platforms like LinkedIn offer unique opportunities for direct engagement and visibility, particularly in spaces where others may not yet be active. By being intentional and authentic in digital spaces, leaders can extend their reach and strengthen relationships formed offline.
• Leave a Trace: True influence is not always immediate or obvious. Often, it’s about leaving a trace, planting seeds of understanding, trust, or possibility that may only bear fruit later. Whether it’s a conversation, a symbolic act, or a coalition built quietly behind the scenes, the impact often unfolds in unexpected but powerful ways.
• Do What You Love: Passion is one of the most powerful drivers of influence. When you pursue work you truly enjoy, you naturally develop expertise and authenticity, which others are drawn to. Ambassador Sparber encouraged leaders to focus on what they love to do, because that’s where they will be both most effective and most inspiring.

Quote of the Show:

• “To be effective, you must be consistent in what you advocate for and in what you believe is important, while also treating problems as your own and considering how you can contribute to solutions; credibility then emerges from the expertise and know-how you can reliably bring, and often smaller players must excel beyond larger ones to make a meaningful impact.” 

Links:

• LinkedIn: https://www.linkedin.com/in/georg-sparber-30222413a/ 
• Website: https://www.liechtensteinusa.org/ 

The conversation also delves into Lidia's personal leadership philosophy, which is rooted in being approachable and "real". She uses creative tools, such as her "selfie with my CEO" patch, now updated with a QR code linking to her LinkedIn profile, to forge genuine connections with both young people and adults. She advocates for a leadership style that is hands-on and curious about the experiences of those in the field, rejecting a top-down approach. Lidia emphasizes the crucial importance of leaders transitioning from mentorship to actively sponsoring diverse talent, thereby opening doors for others in tangible ways. Her identity as a Cuban American immigrant informs her commitment to inclusion and her responsibility to be a visible, approachable role model for the next generation.

Takeaways:

• Make opportunities accessible. Paying young people for their contributions opens doors that unpaid experiences often close.
• Connect by caring. Influence starts with genuine curiosity—ask questions, listen deeply, and show you care (even if it means carrying cupcakes up a mountain).
• Lead from the field. Authentic leadership means rolling up your sleeves and experiencing the work alongside your team.
• Bridge policy and practice. Real change happens when systemic solutions connect with on-the-ground realities.
• Be real on social media. Skip the polish—authentic, immediate, and heartfelt posts resonate most.
• Move from mentorship to sponsorship. It’s not enough to guide; leaders must actively open doors and advocate for emerging talent.
• Celebrate progress. Help teams look back at how far they’ve come—it fuels momentum for what’s ahead.

Quote of the Show:

• “Influence means tapping into previous chapters of your life to find helpful connections, information, or proven methods that you can implement in your current chapter. It's the ability to reflect on that path—that trail, if you will—and use it to propel yourself forward.”

Links:

• LinkedIn: https://www.linkedin.com/in/lidia-soto-harmon-a921a213/ 
• Website: https://thesca.org/ 

Takeaways:

• Influence Should Flow, Not Force: Leaders should see influence as an emotional connection, not a power play. Forcing decisions creates resistance, but influence that flows—rooted in empathy and shared values—opens minds and builds trust.
• Authenticity Strengthens Leadership: Showing up as your true self makes you a more inclusive and effective leader. Leaders who embrace their identities create space for others to do the same, fostering stronger teams and deeper trust.
• Share the Stage to Elevate Others: Leadership isn’t about always being the face of the mission. By highlighting team members and giving them visibility—such as panel discussions at The Trevor Project—leaders amplify voices and strengthen organizational culture.
• Focus on Shared Humanity to Bridge Divides: When engaging with skeptics or opponents, emphasize shared values (like protecting youth) rather than differences. Framing influence around humanity creates openings for dialogue across political or cultural divides.
• Be Strategic About Where You Show Up: You can’t be everywhere at once. Leaders should prioritize the spaces where they can have the greatest influence, delegate when possible, and give themselves permission to say no.
• Build Coalitions to Tackle Systemic Challenges: Big missions require collaboration. Leaders should partner with other organizations, share best practices, and co-create solutions to achieve lasting impact.
• Influence Starts Inside the Organization: External influence is only sustainable if internal teams feel seen, heard, and connected. Leaders must go beyond town halls—engaging in smaller, authentic conversations that build trust and align people with the mission.

Quote of the Show:

• “You can be yourself—you can embrace your multitudes—and still be a leader. That’s what makes us powerful. That’s what makes us more influential.”

Links:

• LinkedIn: https://www.linkedin.com/in/thejaymesblack/ 
• Website: https://www.thetrevorproject.org/ 

Dr. Naylor shares how the museum honors those who served while also “confessing the horrors of war,” using immersive storytelling and cutting-edge technology to connect history to today’s challenges. He reflects on what it means to make an institution porous, inviting the community in for everything from the Stars and Stripes Picnic to championship parades, and why influence comes not from being the center of the story, but from serving others and helping them create their own memories.

Along the way, listeners will hear lessons in leadership, philanthropy, and trust, from rethinking board engagement, to building unexpected partnerships (yes, even around tattoos and cannabis), to using language as a tool for uniting rather than dividing.

If you’ve ever wondered how influence can be rooted in service, humility, and storytelling, this episode is for you.

Takeaways:

• Lead with service, not ego. Influence grows when you focus on helping others create their stories rather than positioning yourself as the star.
• Make your organization “porous.” Remove barriers and invite people in—whether for community events, partnerships, or unexpected collaborations.
• Balance reverence with honesty. Honor sacrifice while also “confessing the horrors” of difficult truths—holding tension builds credibility and trust.
• Leverage technology to deepen human connection. Use immersive storytelling tools, but root them in authentic voices and real history.
• Play to your board members’ strengths. Align their passions and assets with your mission to multiply your organization’s impact.
• Expand influence through partnerships. Collaborate outside traditional boundaries (tattoos, cannabis, sports) to connect with new audiences.
• Guard public trust. Transparency, ethics, and accountability are non-negotiable—especially when leading institutions that carry civic responsibility.

Quote of the Show:

• “I have learned that by calling people or articulating a vision, a hopeful future for an organization, being able to articulate the purpose of the organization, and inviting people if that resonates with them to be a part of it, is a really powerful way of influencing others.”

Links:

• LinkedIn: https://www.linkedin.com/in/mattnaylor/ 
• Website: https://www.theworldwar.org/ 

Takeaways:

• Center the "Why," but Evolve the Narrative: While the foundation began with Isabella's personal and magnetic story, Erin strategically expanded the narrative to include other children and different rare cancers. This not only allowed her family some privacy but also scaled the foundation's reach and impact by resonating with a wider community.
• Embrace Authentic Communication: Erin advocates for a leadership style that is real and direct, even if it feels "crass". She found that channeling her genuine frustration and anger connected deeply with her target audience of mothers and supporters who felt the same way, proving that authenticity builds trust and inspires action.
• Find Power in the "Messy Middle": ISF thrives by filling the gaps between small grassroots efforts and large national organizations. By focusing on community-based needs like funding nurse navigators, mental health services, or fertility preservation programs not covered by insurance, "messy middle" nonprofits can make a critical and tangible impact.
• Build a Community, Not Just an Audience: Erin emphasizes knowing her donors personally, creating a "community tribe" where people feel seen and part of the mission. This deep sense of community fosters loyalty and powerful, word-of-mouth advocacy that fuels growth.
• Reinvent Fundraising by Focusing on the Experience: To combat donor fatigue, Erin developed a fundraising event "disguised" as a fun, desirable experience—a meet-and-greet with stars from Bravo's Southern Charm—that prioritized the audience's enjoyment. This strategy generated unprecedented buzz and financial success by meeting the audience where they are, rather than leading with the organization's brand.
• Influence is About Legacy: Erin defines influence as the ability to leave a legacy that makes the world a better place. By educating her community and empowering them to become advocates, her influence extends through a "telephone game" of shared stories and passion, ensuring her daughter's impact will last forever.
• Pause Before Starting Your Own Foundation: When advising parents experiencing loss, Erin suggests they take time and first consider partnering with an established organization. This approach allows them to channel their passion productively without immediately taking on the lifelong emotional weight and market challenges of running a founder-led nonprofit.

Quote of the Show:

• "We're out there raising money for kids who haven't even been diagnosed yet... It's not about saving a person, it's about saving a generation of kids that are coming up, and that makes it what's even more special".

Links:

• LinkedIn: https://www.linkedin.com/in/erinrsantos/ 
• Website: https://isabellasantosfoundation.org/ 

Dr. Kolb, President & CEO, brings both professional expertise as a renowned pediatric hematologist oncologist and a deeply personal commitment shaped by his wife’s battle with follicular lymphoma. In this episode, he shares powerful insights on fostering community engagement, driving scientific innovation, and advocating for health equity.
His leadership, rooted in empathy, purpose, and a vision for better patient outcomes, underscores why Blood Cancer United is one of the most influential organizations in cancer research and patient support.

Takeaways:

• Embrace a Learner's Mindset: Always approach new situations with a willingness to learn, listen before acting, and consider experts' opinions. This mindset fosters continuous growth and effective problem-solving.
• Understand the Business: Take the time to deeply understand the business operations and challenges, even if it requires a significant investment of time, such as through a listening tour or similar initiative.
• Stay Connected to the Mission: Ensure that all team members remain focused on the organization's mission. Start meetings with a "mission moment" to ground everyone in the purpose of their work, which can keep the team inspired and aligned.
• Advocate for Patients and Families: As a healthcare organization, always prioritize the needs of patients and families in your initiatives. This strengthens any organization's credibility and trustworthiness and ensures that efforts are patient-centered.
• Inspire Through Communication: Use empathy in your interactions to connect emotionally with your team and motivate them. Sharing patient stories and emphasizing the impact of their work can enhance commitment and drive.
• Lead by Example: Demonstrate humility and a willingness to learn from others, regardless of your position. This leadership style fosters a collaborative environment and encourages others to adopt a similar approach.
• Solve the Big Problems: Lean into the challenges faced by the community you serve. Collect stories and data to identify systemic issues and work collaboratively to find meaningful solutions. This approach ensures that the organization addresses the root causes of problems effectively.

Quote of the Show: 

• "In our company meetings, we always start with a mission moment, grounding ourselves in the patient experience and celebrating exciting innovations from our research funding. This ensures everyone is present, inspired, and ready to dive into our work."

Links:

• LinkedIn: https://www.linkedin.com/in/e-anders-kolb-md-5508a7a/ 
• Website: https://www.lls.org/ 

Shout Outs:

• Nemours Children’s Health: https://www.nemours.org/ 
• Sidney Kimmel Medical College: https://www.jefferson.edu/academics/colleges-schools-institutes/skmc.html
• Delaware Today: https://delawaretoday.com/ 
• Philadelphia Magazine: https://www.phillymag.com/ 
• SEMA: https://sites.sema.org/awards/award_sema_news_articles.php 
• Fast Company: https://www.fastcompany.com/ 
• AKACA: https://advocacy.lls.org/a/akaca 
• Myeloma Link: https://www.lls.org/myeloma-link
• LLS PedAL: https://www.lls.org/dare-to-dream/pedal 
• FDA: https://www.fda.gov/ 

He reflects on pivotal career moments, including advice from a mentor to go "be a pirate" before returning to philanthropy and the experience of being passed over for the CEO role, a setback he now sees as crucial for shifting his focus from personal achievement to organizational growth. Throughout the conversation, Dr. Castrucci emphasizes the importance of building an authentic, bottom-up work culture, using storytelling to advance public health, and embracing discomfort as a catalyst for growth.

Takeaways:

• Align Roles with Individual Strengths: A leader's job is to put people in positions where they can succeed and feel fulfilled. Instead of rigidly adhering to a job description, identify what your team members are uniquely good at and align their tasks accordingly. For example, if one person is a phenomenal community organizer but a weaker writer, let them focus on outreach while a stronger writer on the team handles those tasks.
• Go Where No One Else Is: To have an outsized impact, especially as a smaller organization, find the niche where others aren't working. Dr. Castrucci applied this by pivoting to focus on COVID-19 vaccine messaging for conservatives when most other large foundations were focused on communities of color, allowing de Beaumont's investment to have a significant, undiluted impact.
• Embrace Risk and Learn from Mistakes: View philanthropy and leadership through a "venture" lens where risk is your most valuable asset. Your role isn't just to implement what's already proven but to fund new ideas and evolve the evidence base for your field. Adopt the mindset that it's okay to make mistakes, as long as you learn from each one and don't repeat it.
• Foster a Culture of Authenticity: Leaders set the tone for the entire organization. By being open about your own life and priorities outside of work—such as leaving early for a child's concert—you make it acceptable for everyone else to bring their whole selves to work. This creates a more supportive and humane environment where people are comfortable sharing when they need flexibility.
• Practice Bi-Directional Mentorship: Mentorship shouldn't only flow from the "grizzled older veteran" to the early-career professional. Leaders can gain valuable perspective and stay ahead of evolving trends by actively learning from Gen Z and millennial employees. Use platforms like LinkedIn to engage in these egalitarian exchanges of ideas, where a good idea can be recognized regardless of age or title.
• Hire for Hunger and Smarts, Not Just Experience: Look beyond traditional credentials to hire people who are "whip smart" and hungry to learn, even if they seem inexperienced for the role on paper. This approach allows you to attract incredible talent that larger organizations might overlook. Throwing smart, capable people onto the field on day one allows them to rise to the occasion and accelerates their career growth.
• Help Others See Their Place on a New Path: Influence is the ability to help people see a path they wouldn't have seen on their own. When leading change, it's critical to show each individual how they and their unique skills still fit in—and are valuable—on the new path forward. This addresses the natural human desire for both organizational and individual achievement, ensuring people will follow you into uncharted territory. 

Quote of the Show:

• “Influence is the ability to help others see a path that they would not have seen on their own.”

Links:

• LinkedIn: https://www.linkedin.com/in/brianccastrucci/ 
• Website: https://debeaumont.org/ 

Takeaways:

• Influence Begins Within: You can’t have external champions without internal ones. Employees are trusted messengers; make sure they’re equipped and aligned with your message.
• Use the MERCI Framework to Prioritize Thoughtfully: When taking on new roles or initiatives, ask: What should we Maintain, Expand, Reduce, Cease, or Introduce? Only introduce after creating space.
• Treat Public Affairs as a Strategic Investment: In a VUCA world (Volatility, Uncertainty, Complexity, Ambiguity), public affairs professionals are critical partners to the C-suite, unlocking both markets and trust.
• Pour Into Senior Leaders Before They Burn Out: Leaders are often so focused on pouring into others that they neglect themselves. Organizations should invest in refilling their leaders’ cups through support and development.
• Live by the Queen Elizabeth II Rule: Before speaking or posting, ask: Is it kind? Is it necessary? Is it true? This simple filter builds credibility and maintains trust.
• Build Your Personal Brand Authentically: You are You, Inc. Consistency in values across all platforms, especially LinkedIn, builds trust. Let your lived experiences serve as bridges to others.
• Influence with Intention: True influence isn’t just about getting someone to act; it’s about helping them feel good about taking that action. That’s where meaningful impact begins.

Quote of the Show:

• "Intention is the word. How we live, how we make our mark, and how we ensure that the dash between our birth and death is filled with purpose, impact, and meaning."

Links:

• LinkedIn: https://www.linkedin.com/in/nneka-chiazor/ 
• Website: https://linktr.ee/pacouncil 

Takeaways:

• Trust is the foundation of influence and is built on authenticity and consistency. Graham McMahon emphasizes that trust is essential for effective influence, whether with a patient, a colleague, or in system-wide change. This trust is hard to gain and easy to lose, requiring leaders to "walk the talk" and maintain a clean record. Showing up as your authentic self is key to building this foundational trust.
• Modern medical education has shifted from information transfer to the application of knowledge. With information readily available to both clinicians and patients, the focus of medical education is now on applying that information to complex, contextual problem-solving for individual patients. The goal is to elevate the human clinician's role in guiding patients to the best decisions for their specific needs.
• Effective collaboration requires sacrificing some autonomy for the greater good. To break down silos and drive systemic change, leaders must be willing to compromise and harmonize with partners rather than expecting others to conform to their rules. McMahon points to the ACCME's collaboration across professions in medicine, nursing, and pharmacy as an example of creating a unified framework that serves the entire community.
• A successful framework for influence and collaboration involves four key steps. McMahon outlines a strategy applicable in both professional and personal contexts: 1) Establish a reputation of trust; 2) Set a shared, common goal; 3) Develop a fair pathway to achieve the goal; and 4) Set meaningful, short-term benchmarks to build momentum.
• Embracing risk is crucial for innovation and growth. Leaders must be willing to take calculated risks to move beyond the seductive comfort of the status quo. This requires creating a culture where the team trusts the leader, agrees on the ultimate goal, and understands that not all risks will succeed. It's equally important to recognize when an initiative isn't working and be willing to "pull the plug".
• Authenticity unlocks personal and professional potential. McMahon shares his personal experience as a gay immigrant, explaining that hiding parts of one's identity can be a significant constraint. Allowing people to be their authentic selves fosters a positive environment, builds trust, and brings a diversity of lived experiences and new ideas to the workplace.
• Leadership involves lifelong learning and mentorship. Effective leaders not only mentor others but also actively seek guidance and wisdom themselves, often from people outside their immediate field. McMahon stresses the importance of passing on lessons learned from his own mentors while remaining open to new advice to continue his growth.

Quote of the Show:

• "That joy of realizing I could make a difference for someone else is exactly why I chose education to be a core part of how I show up in this profession and in the house of medicine."

Links:

• LinkedIn: https://www.linkedin.com/in/grahammcmahon/ 
• Website: https://accme.org/ 

Takeaways:

• Upgrade your LinkedIn profile with three quick changes to boost visibility and credibility. Simple tweaks like updating your headline, adding a professional photo, and refining your summary can make your profile stand out to recruiters and peers.
• Craft a unique and powerful introduction using the UPI (Unique and Powerful Introduction) framework. Introducing yourself with authenticity and impact helps you make memorable first impressions in professional settings.
• As an introvert, contribute after meetings by following up with thoughtful written input. If you’re not comfortable speaking up in real time, sending a follow-up email or message ensures your ideas are heard and valued.
• Take ownership of your career by thinking and acting like the CEO of your own professional journey. Proactively set goals, seek opportunities, and make strategic decisions to drive your career forward.
• Use feedback loops and regular iteration to accelerate your personal and professional growth. Consistently seeking feedback and making small improvements helps you learn faster and achieve better results.
• Apply the "TEA Method" to improve your video presence and communication effectiveness. Focusing on both the depth and breadth of your message ensures you connect with your audience and convey your expertise.
• Advocate for yourself by sharing your story, as illustrated in the "Audiobook Recording" example. Telling your own story with confidence can open doors and inspire others to recognize your value.

Quote of the Show:

• “Presence is for everyone, at every level. When we approach our careers with intention and proactive energy, we create better outcomes.”

Links:

• LinkedIn: https://www.linkedin.com/in/lorraineklee/ 
• Website: https://lorraineklee.com/ 
• Book: https://amzn.to/3Hdv79r
• Free weekly career tips: lorraineklee.com/subscribe 

Takeaways:

• Build a Community, Not Just an Audience: Palmer attributes Punchbowl News's success to treating its audience as "community members". This creates a "flywheel" effect where readers, event attendees, and sources are part of an interconnected ecosystem, fostering deep loyalty and a sustainable business model that isn't solely reliant on advertising or search traffic.
• Authenticity is the Key to Trust: In a world where people are "flooded with so much information," Palmer insists that authenticity is what allows a brand to cut through the clutter. This is achieved by moving away from scripted corporate messaging, showing personality, and being open and quick to admit when you are wrong, which builds significant trust with your audience.
• Human-Centered Reporting is the Defense Against AI: While Punchbowl News uses AI as a business tool, Palmer believes the key to journalistic relevance is creating original, analytical content that an AI cannot. She notes that AI can't be "in the basement of the Capitol" to ask a senator a question and interpret the nuanced answer, making human reporting invaluable.
• Modern Journalists Must Be Multimedia Experts: According to Palmer, a reporter's job has evolved from simply writing to being a "Swiss Army knife" with multimedia skills. She emphasizes the need for journalists to be adept at podcasts, video, events, and social media to connect with audiences across different platforms.
• Effective Newsletters Require Consistency and Value: As a veteran of newsletter journalism, Palmer advises that success in a crowded inbox depends on providing unique content that people can't get elsewhere. She stresses the importance of frequency and consistent timing to build a habit for readers.
• Influence is More Fragmented and Accessible: Palmer notes that the nature of influence in Washington has changed. It is no longer concentrated among a few traditional power brokers but has become more fragmented across different platforms like podcasts and social media. This creates more opportunities for different voices to exercise influence.
• Personal and Professional Brands are Blurring: Palmer acknowledges that the Punchbowl News brand is deeply intertwined with the personal brands of its founders. She has become more active and "human" on platforms like LinkedIn and Instagram, finding that showcasing the authentic person behind the corporate announcements pays dividends.

Quote of the Show:

• “Having trust, authenticity, and a message that really resonates are gonna be three key things to actually keep that influence and try to grow it.”

Links:

• LinkedIn: https://www.linkedin.com/in/anna-palmer-124a295/ 
• Website: https://punchbowl.news/ 

Shout Outs:

• Jake Sherman: https://www.linkedin.com/in/jake-sherman-6baa0b9/ 
• John Bresnahan: https://www.linkedin.com/in/john-bresnahan-a6919294/ 
• Elizabeth Dole Foundation: https://www.elizabethdolefoundation.org/ 

Key Takeaways

• Leadership Begins With Listening: Mary emphasizes that listening is both a clinical and leadership skill. Her philosophy of “listen first, talk less” has shaped NFED’s programs, research, and family support systems.
• You Don’t Have to Be the Expert: True influence comes from bringing the right people into the room. Mary models collaborative leadership by creating spaces where diverse experts—and lived experiences—drive innovation.
• Global Impact Starts With Personal Connection: Despite serving families in over 120 countries, NFED remains deeply personal thanks to Mary’s intentional relationship-building and trust-first approach.
• Technology as a Humanizing Tool: From AI advisory boards to using databases to remember personal family milestones, Mary shows how nonprofits can leverage tech to enhance—not replace—authentic relationships.
• From Seed Funding to Scientific Breakthroughs: NFED’s 30-year commitment to research led to the groundbreaking EDELIFE clinical trial, showing how a small nonprofit can play a central role in global medical advances.
• Storytelling Drives Advocacy: Mary empowers families to share their lived experiences to influence policy and funding, reinforcing that personal stories are powerful tools for public impact.
• Legacy of Heartfelt Leadership: As she prepares to step down, Mary hopes to be remembered not for titles or milestones, but for leading with compassion, listening deeply, and creating a true sense of family and belonging.

Quote of the Show:

• “You have to remind yourself that listening is much more powerful than talking… You don’t have to fill the space in the room with your voice all the time.”

Links:

• LinkedIn: https://www.linkedin.com/in/mary-fete-19949a33/ 
• Website: https://nfed.org/ 

You'll hear real-world strategies and inspiring stories from:

📌 Steve Schwab (Elizabeth Dole Foundation)

📌 Jean Accius (Creating Healthier Communities)

📌 Katie Schubert (Society for Women’s Health Research)

📌 Jennifer Sirangelo (Points of Light)

📌 Lidia Soto-Harmon (Student Conservation Association)

Discover practical tips for staying authentic, elevating others, and using social platforms to build influence. Whether you're leading a nonprofit or looking to grow your own leadership brand, this conversation will equip you with the insights to take the next step forward.

Takeaways:

• Start from Within: Make sure your internal team, staff, board, and volunteers understand and champion your mission. Internal alignment fuels external influence.
• Prioritize Authenticity: Share real, personal stories in your own voice. This helps build trust and deepens audience connection. Don’t be afraid to show who you are behind the title.
• Use Social Media Strategically: Even simple tactics like tagging people and using @ mentions can significantly expand your reach and engagement.
• Create a Posting Routine: Block small pockets of time, like at the airport or between meetings, to engage on platforms like LinkedIn. Consistency matters more than frequency.
• Leverage Visual Tools: Think creatively about how to drive connections. For example, use a LinkedIn QR code on your name badge to make networking easy and immediate.
• Elevate Others: Use your platform to spotlight team members, partners, and community leaders. Sharing the stage amplifies your mission and builds goodwill.
• Engage Without Overthinking: You don’t have to post every day. Commenting, liking, or resharing valuable content is just as impactful, and a great way to start building your presence.

Quote of the Show

• "It’s irresponsible for nonprofit leaders not to have a LinkedIn presence." — Steve Schwab

Links:

• Kathryn Godburn Schubert
  • LinkedIn: https://www.linkedin.com/in/kathryn-godburn-schubert-07352a7/ 
  • Website: https://swhr.org/ 
• Jean Accuius
  • LinkedIn: https://www.linkedin.com/in/accius4/ 
  • Website: https://chcimpact.org/ 
• Jennifer Sirangelo
  • LinkedIn: https://www.linkedin.com/in/jennifer-sirangelo-62a8723/ 
  • Website: https://www.pointsoflight.org/ 
• Lidia Soto-Harmon
  • LinkedIn: https://www.linkedin.com/in/lidia-soto-harmon-a921a213/ 
  • Website: https://thesca.org/ 
• Steven Schwab
  • LinkedIn: https://www.linkedin.com/in/steven-schwab7676/ 
  • Website: https://www.elizabethdolefoundation.org/ 

Jan Neuharth is the Chair and CEO of the Freedom Forum, a nonpartisan nonprofit dedicated to fostering First Amendment freedoms for all. She shares the story of how she led the organization through a bold transformation—from operating a museum on Pennsylvania Avenue to becoming a mission-driven force for digital education, public programs, and national impact. From honoring young journalists and comedians at the Free Expression Awards to empowering students with their First Amendment rights through campus outreach and storytelling, Jan reflects on how the Freedom Forum connects with Americans across generational and ideological divides.

She also shares leadership lessons on influence, including the importance of listening, trust, and process in navigating change. Tune in to hear how Jan’s diverse career—from Capitol Hill to corporate law to novel writing—has shaped her authentic leadership style and deep commitment to civic engagement and free expression.

Takeaways:

• Lead with Listening: Influence starts by understanding your audience. Whether you're guiding organizational change or connecting with the public, listening first builds trust and informs better decisions.
• Preserve the Best, Improve the Rest: This philosophy, inherited from Jan’s father Al Neuharth, is a powerful framework for innovation. Regularly assess what’s working and have the courage to evolve—even beloved institutions like museums.
• Make the Mission Personal: Humanize big ideas like the First Amendment by tying them to everyday experiences—books, fashion, music, sports fandom. Personal relevance drives engagement.
• Adapt Messaging for Different Levels of Engagement: Think in tiers: skimmers, swimmers, and divers. Tailor your content to meet people where they are—whether they want a quick TikTok or a deep-dive article.
• Invest in the Next Generation: Empowering young people with knowledge of their rights, as the Freedom Forum does through its Free Spirit program and campus initiatives, ensures the future of civic engagement and journalism.
• Stand Firm on Principles, Not Partisanship: Uphold core values like free expression consistently, even when the subject matter is controversial. Integrity and viewpoint neutrality build long-term credibility.
• Turn Disruption Into Opportunity: When COVID hit just after the museum closed, the Freedom Forum used the moment to go digital-first. Challenges can be catalysts for reinvention if approached with strategic clarity.

Quote of the Show:

• “You don't change the story for every person. You tell it in a different way, but you're still rooted in the same principles.”

Links:

• LinkedIn: https://www.linkedin.com/in/janneuharth/ 
• Website: https://www.freedomforum.org/ 

Allan's unique leadership approach hinges on the power of influence through reciprocity, authenticity, and storytelling. In today's episode, Allan delves into his career journey from public accounting to philanthropy, the importance of building trusted partnerships, the evolution of leadership styles, and leveraging digital platforms like LinkedIn for reciprocal influence. 

Stay tuned to gain valuable insights on balancing data-driven decision-making with personal storytelling to drive impactful change and the importance of creating authentic connections in both personal and professional spheres.

Takeaways:

• Treat leadership as a continuous practice, not a destination, and continuously strive for self-improvement. Allan Golston emphasizes that leadership is an ongoing process. He makes it a point to learn and grow each day, preparing to be even better the next day. This practice of self-reflection and ongoing improvement can help leaders stay dynamic, relevant, and effective.
• Be authentic in your leadership and influence based on genuine interactions rather than projecting a persona. Early in his career, Golston found that employers expected employees to project a certain persona or dress a certain way as part of instilling confidence in clients. However, as his career evolved, he realized that authenticity became crucial for effective leadership as his responsibilities grew. Leaders should focus on genuine connections and interactions, which build trust and authenticity.
• Embrace a two-way influence model. Listen and be open to being influenced while also trying to influence others. This influence needs to be reciprocal. Authentic listening and a willingness to be influenced are as important as trying to guide or direct others. This approach builds mutual respect and understanding.
• To drive meaningful impact, deeply understand your audience. This is crucial for making informed and impactful decisions. Leaders must invest time learning about their internal and external teams and stakeholders and broader audiences to tailor their actions and communications effectively.
• Aim to ensure equitable outcomes in your leadership practice and organizational goals. Leaders should prioritize creating inclusive environments and opportunities that benefit all, especially the underrepresented or marginalized groups.
• Openly share your personal stories and learn from the stories of others. This practice fosters a deeper connection and understanding within the team, helping to build a cohesive and empathetic workplace culture.
• Start interactions with personal concerns and show genuine interest in your team’s well-being. Instead of diving straight into work-related discussions, begin with personal conversations. Asking about someone's well-being or family circumstances shows empathy and builds a culture of care and support.

Quote of the Show:

• “I fundamentally believe that influence has two key dimensions. Number one is that it has to be reciprocal. You have to be open to being influenced as much as you are trying to influence. The second is that you have to know when it’s best to influence directly or empower others to influence and carry the critical messages.” - Allan Golston

Links:

• LinkedIn: https://www.linkedin.com/in/allan-golston 
• Bill & Melinda Gates Foundation (Website): https://usprogram.gatesfoundation.org/

Shout Outs:

• Stryker: https://www.stryker.com 
• Harley-Davidson: https://www.harley-davidson.com 
• Aspen Institute - The Henry Crown Fellowship Program: https://www.aspeninstitute.org/programs/henry-crown-fellowship 
• The Robert Wood Johnson Foundation: https://www.rwjf.org 
• The William Jewell College: https://www.jewell.edu 
• John Lewis: https://www.britannica.com/biography/John-Lewis-American-civil-rights-leader-and-politician 

We explore how early moments, like volunteering with seniors as a youth, continue to influence her approach to leadership and social impact. Tiffany reflects on what it means to leave your title at the door, the surprising power of sitting in the back of the room, and how true influence is rooted in curiosity and co-creation.

From building intergenerational programs to reshaping how we serve communities, Tiffany’s insights are both personal and profoundly actionable. Whether you're a leader, changemaker, or simply curious about what it means to make a difference, this episode is for you.

Takeaways:

• Shaping Health Equity: Tiffany is pioneering health equity by mobilizing funding, partnerships, and research aimed at tackling the root causes of poor health. This includes a holistic approach to nutrition, emotional well-being, disaster recovery, and resource deployment.
• Value of Curiosity: Tiffany’s journey highlights the importance of curiosity. Her career path shifted dramatically because she was curious about the foundation work at Eli Lilly. Curiosity can open new career opportunities and lead to fulfilling roles that align with your passion and values.
• Community Listening: The Humana Foundation emphasizes community listening. By creating a Senior Council of high school seniors and senior citizens, the foundation ensures their work is community-centered and relevant to the people they serve. Consider forming advisory groups with diverse perspectives to guide your projects.
• Empathy as Influence: Empathy is a powerful form of influence. Tiffany suggests that listening to people’s challenges and really understanding their needs can drive meaningful change. Practice active listening and strive to connect with others on a deeper level to be a more effective leader.
• Accessibility in Processes: The open application process at the Humana Foundation is designed for transparency and respect for non-profits' time. It includes a short-form application and clear communication about acceptance or rejection. Make your processes transparent and provide clear feedback to foster trust and efficiency.
• Leave the Title at the Door:*Tiffany emphasizes the importance of humility and accessibility. By choosing to sit in the back of the room rather than the reserved front seat, she connects with people on a more personal level. Engage with people where they are, leave your title at the door, and be approachable.
• Use Digital Presence Authentically: Tiffany is hands-on with her LinkedIn presence to share her work and insights regularly. She combines personal elements (like her love for hats) with professional updates to maintain authenticity. Use social media platforms to share your story and mission, and be transparent and consistent in your communication.

Quote of the Show:

• “I think you have to find spaces where you can leave your title at the door and be accessible to others. Personally, I have an aversion to sitting in the front row—I’d rather be alongside the people who are most impacted and who are driving real change. I believe you should always seek out those who know more than you, especially when it comes to the challenges and opportunities ahead.” 

Links:

• LinkedIn: https://www.linkedin.com/in/tiffany-benjamin-0127893/ 
• Website: https://www.humana.com/ 

Takeaways:

• Simplify Your Message: As Frederique shared, her mother taught her to make complex stories accessible. Translate complex information into simple, relatable terms that your audience can easily understand and engage with.
• Embrace a Digital-First Approach: The National Women's History Museum has successfully adopted a digital-first strategy, making their content accessible online. This is critical for reaching a broad audience, especially in today's digital age.
• Test and Iterate: Before committing to a complete overhaul (like a new website), test smaller initiatives to see how your audience responds. Frederique emphasized the importance of trying out different ideas and gradually amplifying what works.
• Focus on Authentic Storytelling: Authenticity is key. Frederique’s strategy involves consistent storytelling centered around women’s achievements. Real stories resonate more with audiences compared to generic, heavily messaged content.
• Know Your Audience: Identify and prioritize your primary audience to maximize impact. For the National Women’s History Museum, the focus is on educators and students, both inside and outside the classroom.
• Use Contemporary Campaigns: The 'She’s Not a Footnote' campaign highlights the importance of making historical content relevant and engaging today. Find creative and modern ways to package and present your content to maintain relevance.
• Listen to the Market: Pay attention to your audience’s feedback and be willing to adapt your strategies based on market responses. This iterative approach is fundamental in entrepreneurship and critical in ensuring your efforts align with audience needs.

Quote of the Show:

• "I stay aligned with what feels genuine, keeping my message focused on women and making sure that comes through clearly on LinkedIn and social media."

Links:

• LinkedIn: https://www.linkedin.com/in/frederiquecirwin/ 
• Website: https://www.womenshistory.org/ 

Takeaways:

• Hire a Great Team and Empower Them: As a leader, it's important to hire a talented team and then give them the space to excel. Provide guidance but avoid micromanaging to foster creativity and independence within the team.
• Always Follow Up: Responsiveness and consistent follow-up are crucial, especially in a service-oriented organization. This promotes reliability and trust both internally with your team and externally with clients or members.
• Build a Unified Team: Ensure that everyone on your team understands the common goal. Different skills and styles are valuable, but alignment on what the organization is trying to achieve is essential for collective success.
• Make Clear and Direct Requests: When engaging with stakeholders, whether in advocacy or business, make sure to establish a connection and clearly articulate your ask. This enhances the effectiveness of your communication efforts.
• Use Challenges as Motivators: Leverage crises or significant policy issues as opportunities to galvanize your team and membership. This can help highlight the importance of engagement and shared goals.
• Tell Your Story: Authentic storytelling from members or stakeholders is highly effective. Personal stories resonate more and help build trust and influence in various audiences.
• Embrace Change and Innovation: Trade associations and organizations should be forward-thinking about utilizing technology and data. Embrace change and continuously look for ways to innovate and grow, whether through strategic acquisitions or other means.

Quote of the Show:

• “We have 800,000 of them in franchising...small businesses are the most trusted institutions in America.”

Links:

• LinkedIn: https://www.linkedin.com/in/matthewhaller/ 
• Website: https://www.franchise.org/ 

He emphasizes the importance of being accessible to constituents through initiatives like Transparency Tuesdays, a weekly Facebook Live series where he directly engages with the public. Sand’s approach challenges traditional political norms by promoting openness and demystifying government processes.

In this conversation, he also reflects on his career journey, discusses his book The Winning Ticket, and underscores the importance of clear communication and public trust in governance. At the core of his philosophy is a belief in working with anyone to do good and upholding integrity in public service.

Takeaways:

• Constituent Influence Challenges: As an elected official, Rob must influence everyday people to create meaningful impact. This is increasingly difficult due to rising partisanship and the weakening of traditional political coalitions.
• Government Transparency Education: Rob provides an open look into how state government works. He educates the public about his role as state auditor and broader government functions.
• Statewide In-Person Engagement: Rob connects with Iowans by visiting all 100 county seats. These face-to-face conversations build trust and allow him to hear concerns directly.
• Direct Social Media Use: Rob actively manages his own social media accounts. This personal touch enhances authenticity and keeps constituents informed and engaged.
• Weekly Facebook Live Updates: Every Tuesday evening, Rob hosts “Transparency Tuesdays” on Facebook Live. He highlights his recent work and answers questions from viewers.
• Authentic Public Presence: Unlike many public figures who fear live interactions, Rob embraces them. His unfiltered approach resonates with people who value honesty and accessibility.
• Breaking Down Barriers: Rob uses social media to bridge the gap between government and citizens. This invites Iowans into meaningful dialogue and helps build community.
• Sharing Innovative Practices: Rob identifies effective practices from across counties and shares them statewide. He values practical solutions over partisanship, ensuring good ideas reach everyone.

Quote of the Show:

• “It's important for people to have a sense of the ability to reach their government, to reach levers of whatever degree of power and to actually have an interaction there”

Links:

• Twitter: https://twitter.com/RobSandIA  
• Instagram: https://www.instagram.com/robsandia/  
• Facebook: https://www.facebook.com/robsandia/ 
• LinkedIn: https://www.linkedin.com/in/robsand1/  
• Website: https://robsand.com/  
• The Winning Ticket: https://a.co/d/c9xQN6w 

Takeaways:

• Recognize the Importance of Local Leadership: Understand that effective leadership often starts at the local level. Mayor Bowser's journey from an advisory neighborhood commissioner to mayor highlights the impact one can have by focusing on community improvement from the ground up.   
• Advocate for and Support Affordable Housing Initiatives: Realize that housing affordability is a critical issue for community growth and stability. Support policies and initiatives that aim to increase housing supply across the entire spectrum, from publicly provided to market-rate housing.   
• Foster Public-Private Partnerships for Community Development: Effective community development, especially in housing, often requires collaboration between the public and private sectors. Encourage and support partnerships where the government can signal reliability and help fund gaps to attract private investment for essential projects.   
• Understand the Federal Government's Role in Local Issues: Be aware of how federal policies and funding (e.g., for public housing, housing vouchers, infrastructure materials) impact local communities and advocate for federal actions that support local needs, such as ensuring affordable materials for housing construction.   
• View Homeownership as a Path to Wealth Creation: Recognize the significance of homeownership as a primary means for many individuals and families to build wealth and achieve the American dream. Support programs that assist potential homeowners with down payments and credit repair.   
• Engage in and Value Your Local Community: Take the time to know and appreciate your own city or town beyond its main attractions or stereotypes. Understanding the unique character of local neighborhoods contributes to a stronger sense of community and civic pride.   
• Champion Sound Fiscal Management in Governance: Support and expect responsible financial stewardship from your local government, including balanced budgets and strategic investments that allow cities to grow and provide essential services like public safety, schools, and parks.  

Quote of the Show:

• “I lead from my values, and my values tell me that people should have access to safe and affordable housing. And there’s a spectrum – all the way from publicly provided housing to market rate housing – and we need to make sure that there are policies in place to encourage production along the whole spectrum.”

Links:

• LinkedIn: https://www.linkedin.com/in/mayorbowser/ 
• Website: https://mayor.dc.gov/ 

In this episode, Patrick delves into the challenges and stigmas faced by those struggling with mental health and substance use disorders and the impactful decision to share his own story in his book, A Common Struggle: A Personal Journey Through the Past and Future of Mental Illness and Addiction; and the courageous stories of others in his more recent book, Profiles in Mental Health Courage. 

Takeaways:

• Be authentic and vulnerable: Share your own story, including struggles and failures, to create genuine connections and inspire others. Authenticity can turn adverse events into strengths, as people appreciate honesty and are more likely to support you when they see you are genuine.
• Build coalitions: Diverse coalitions can drive impactful change. By bringing together different perspectives and points of view, you can create a broader consensus and develop policies or solutions that are more robust and widely accepted.
• Forge bipartisan support in times of polarization: Build bipartisan support by focusing on shared goals and values, using persistence and personal connections to bridge divides in polarized times.
• Connect with your audience through storytelling: Use stories and analogies to make complex issues more relatable and to motivate people to join your cause or mission. Tailored storytelling can rally support and drive collective action.
• Persist through adversity: Use challenges as learning experiences and opportunities to build resilience. Persistence, even in the face of setbacks, is key to achieving long-term goals and making a difference.
• Leverage personal experiences for advocacy: Use your story to highlight broader issues, fostering empathy and inspiring change.
• There is no health without mental health: Advocate for integrating mental health into healthcare, highlighting its connection to physical health and the need for community-based support to reduce costs and improve recovery.

Quote of the Show:

• "We live in a polarized world, but the shared human experience of our mental health can unite us across all divides. These issues transcend the toxic reactivity between opposing sides."

Links:

• LinkedIn: https://www.linkedin.com/in/patrick-j-kennedy-6821ba165/ 
• Website: https://www.patrickjkennedy.net/ 
• Books: 
  • “Profiles in Mental Health Courage”: https://a.co/d/0kFiw9G 
  • “A Common Struggle: A Personal Journey Through the Past and Future of Mental Illness and Addiction”:  https://a.co/d/2ObOEdP 

In this episode, Shawn shares his journey from being the son of a rural family physician to heading the AAFP, discusses the evolving role of leaders in the digital age, and explains his strategies for managing stakeholder dynamics and combating misinformation. 

Shawn also explains his innovative communication approaches, including using media ambassadors, and how he balances personal and professional branding on social media. Listen to gain insights into consistent and disciplined communication and the importance of being present and relevant as a leader in a digital world.

Takeaways:

• Cultivate and train members within your organization to become media ambassadors. This strengthens your message through authentic, expert voices, enhancing brand presence and credibility.
• Establish a predictable communication rhythm with your team, board, and external stakeholders. This will build trust and ensure that your message is clear and cohesive across all channels.
• Leaders should engage in social media to authentically represent their brand and connect with their audience on a personal level.
• Promote and amplify expert voices within your field to position your organization as a reliable source of truth. This will counter misinformation and build public trust.
• Regular media training for your spokespeople can vastly improve their effectiveness in representing your brand accurately and positively in public forums.
• Whether it's celebrating new members or industry achievements, taking time to recognize and honor these moments fosters a positive organizational culture and strengthens community ties.
• Stay true to yourself and your organizational values while remaining relevant and engaged in the current discourse. This will humanize your brand and strengthen connections with your audience.

Quote of the Show:

• “Leaders have to be relatable in the modern social media era. People want to know that you're not always scripted, and you're out there, you have opinions, and you're willing to engage in this public discourse that's taking place.” - Shawn Martin

Links:

• LinkedIn: https://www.linkedin.com/in/shawn-martin-a49b506 
• American Academy of Family Physicians (AAFP) - Website: https://www.aafp.org 

Shout Outs:

• Modern Healthcare: https://www.modernhealthcare.com 
• The Hill: https://thehill.com 
• Family Doctor: https://familydoctor.org 
• JAMA Network: https://jamanetwork.com 
• Adam Grant: https://adamgrant.net 
• Kobe Bryant
• JP Morgan: https://www.jpmorgan.com 

The discussion extends to the imperative for a collective mobilization to enhance cybersecurity and examines the ethical responsibilities inherent in developing and deploying powerful new technologies. Strategies for fostering empowerment amidst rapid technological change are explored, alongside a nuanced understanding of misinformation that goes beyond simplistic definitions. The episode underscores the importance of critical thinking and highlights the shared accountability of individuals, technology companies, and governments in constructing a more secure digital future.

Takeaways:

• Get Educated and Engage with AI: Don't be intimidated by AI and new technologies. Take the time to learn about them, experiment with tools like chatbots (e.g., ChatGPT, Gemini), and understand how they can assist you. However, always remember AI is a tool, not a complete solution, and requires your critical input and oversight.    
• Be Vocal About Your Technology Needs: As a user, you have agency. Voice your needs and expectations to technology providers regarding the features, privacy, and ethical considerations of the products and services they offer.    
• Prioritize Critical Thinking and Source Verification: In an age of rampant misinformation, cultivate critical thinking skills. Don't take information at face value, especially online. Question sources, seek context, and wait for verified facts before forming conclusions or sharing. This is particularly important for younger generations.    
• Advocate for and Support Comprehensive Cybersecurity Education: Recognize that cybersecurity literacy is crucial from a young age (K-12) through workforce development and for the general public. Support initiatives that promote this education, like coding and cybersecurity programs in schools or merit badges.    
• Understand the Nuances of Misinformation: Recognize that "misinformation" is often more complex than simply false facts. It can involve unverified information, rumors, and narratives that spread rapidly and shape public opinion before the truth is known. Be aware of how these dynamics work.    
• Influencers and Content Creators Must Embrace Ethical Responsibility: If you have a platform or influence, recognize the power you wield. Be mindful of the authenticity and potential impact of your words, and strive to use your influence ethically and responsibly.    
• Individuals Have a Role in National Cybersecurity: Understand that individual actions contribute to broader cybersecurity. Take steps to protect yourself, your family, and your workplace online, as this collectively helps protect national infrastructure and security. 

Links:

• Camille Stewart Gloster
  • LinkedIn: https://www.linkedin.com/in/camillestewartesq/ 
  • Website: https://www.cas-strategies.com/ 
• Craig Newmark
  • LinkedIn: https://www.linkedin.com/in/craignewmark/ 
  • Website: https://craignewmarkphilanthropies.org/ 
• Ambassador Jaques Pitteloud 
  • LinkedIn: https://www.linkedin.com/in/jacques-pitteloud-83621a10/ 
  • Website: https://www.eda.admin.ch/washington 
• Reness DiResta: 
  • LinkedIn: https://www.linkedin.com/in/reneediresta/ 

Website: https://www.reneediresta.com/ 

Clarence Anthony, CEO of the National League of Cities and host of the City Speak podcast, discusses the importance of inclusive leadership, the lessons from his early mayoral career, and his strategies in navigating complex political landscapes. From inclusive leadership to the power of showing up, Clarence shares how meeting communities where they are—both literally and figuratively—has shaped his approach to leadership. We reflect on how trust is built block by block and why elevating local voices can lead to nationwide impact. Plus, a personal story about Clarence’s mom reminds us why leadership isn’t a solo act—it’s a community effort.

Takeaways:

• Step Up and Be Part of the Solution: Rather than focusing on complaints, individuals are encouraged to take initiative and contribute to solutions within their communities. This means being proactive, finding ways to give back, and remaining resilient through challenges.
• Engage Stakeholders Early: Effective leadership begins with early stakeholder engagement. Involving key voices from the start helps reduce opposition, save time, and build broader collaboration and support for initiatives.
• All Politics Is Local: As the saying goes, “all politics is local.” Local government remains the most trusted level of governance, and leaders who focus on the direct needs of their communities can leverage that trust to drive meaningful change.
• Humanize Local Leaders: Sharing the personal motivations, challenges, and stories of local leaders helps foster stronger connections with the public. This approach breaks down negative stereotypes and builds empathy and understanding within the community.
• Highlight Positive Stories: Uplifting positive stories and successful community projects fosters a sense of optimism and shared progress. Celebrating these wins can inspire others and promote the replication of effective practices across communities.
• Leverage Technology for Transparency—But Stay Vigilant: Technology can be a powerful tool to increase transparency and engagement. However, it must be used responsibly. Leaders should embrace digital tools while remaining alert to potential misuse or the spread of misinformation.
• Equip Leaders with the Right Tools: Access to tools, resources, and support is essential for effective governance. Providing training, technical assistance, federal advocacy, and best practices enables local governments to serve their communities more effectively.

Quote of the Show:

• "You have to focus on your own community first. I think most residents—no matter what’s happening in Washington, D.C.—tend to be most concerned about their local community. It's like looking at a map of your town: the first place your eyes go is your own street, your own home. That’s how our residents are, and surveys back that up. They show the most trusted level of government is the local level—the town and village level—because people see those leaders every day. There's trust in that closeness."

Links:

• LinkedIn: https://www.linkedin.com/in/clarence-anthony-12010419/ 
• Website: https://www.nlc.org/ 
• Podcast: https://www.nlc.org/news-insights/citiesspeak-podcast/ 

This conversation is especially timely as April marks the Month of the Military Child, a time to recognize and honor military-connected children's resilience, strength, and sacrifices. Francisco’s insights offer a powerful reminder of the systems that support these young people — and why investing in them is critical to building a stronger future.

One of the key themes Francisco explores is the power of influence in less visible spaces. He demonstrates how true leadership is rooted in respect and empathy by focusing on listening, adapting to people's needs, and honoring every individual — from top leadership to entry-level personnel. Through personal stories and lessons from military service, Francisco offers a compelling look at how influence can create meaningful, lasting change.

Takeaways:

• Invest in Military Childcare: Focus on enhancing the infrastructure behind military childcare. By ensuring that military families have access to quality childcare, the well-being of both children and parents can be supported, ultimately strengthening the armed forces.
• Recognize the Resilience of Military Children: Take time during the Month of the Military Child (April) to acknowledge the unique challenges and strengths of military-connected children. Creating recognition programs for their sacrifices can help build a supportive community for them.
• Lead with Respect and Empathy: Emphasize leadership rooted in empathy and respect, focusing on listening to the needs of all individuals, from top leaders to entry-level personnel. This can foster a more inclusive and supportive environment.
• Champion Invisible Contributions: Acknowledge and support less visible, yet essential, roles within the military system. Highlighting these contributions can build stronger, more effective networks within military families and the broader community.
• Create Meaningful Change through Influence: Leverage influence to make a lasting impact. Francisco’s approach emphasizes the importance of leading by example and using influence to create systems that benefit everyone, especially military families.

Quote of the Show:

• “Childcare for the military, it’s a mission readiness factor. It’s a force multiplier, and so it affects national security.” 

Links:

• LinkedIn: https://www.linkedin.com/in/francisco-jamison-52102b25b/ 
• Website: https://www.childcareaware.org/ 

In this powerful interview, Dr. Tim Coetzee, President and CEO of the National Multiple Sclerosis (MS) Society, shares insights from his remarkable journey in MS research and advocacy. With decades of experience, Dr. Coetzee reflects on the evolution of MS diagnosis and treatment, highlighting how cutting-edge science and improved therapies have dramatically transformed patient outcomes.

Beyond the lab and policy rooms, Dr. Coetzee emphasizes the critical role of communication—how clear, consistent messaging and compelling storytelling are essential tools in leadership and advocacy. Whether speaking to policymakers, scientists, or the general public, he explains how tailoring the message builds trust and drives change.

He also opens up about his leadership philosophy, stressing the importance of transparency, creating a safe space for feedback, and empowering teams to lead with purpose. A strong advocate for using professional platforms like LinkedIn, Dr. Coetzee offers practical advice on how leaders can use digital communication to amplify their mission.

At its core, the interview is a reflection of Dr. Coetzee’s belief in using influence for good—and his call for others to do the same.

Takeaways:

• Curiosity and a willingness to learn fuel career growth: Openness to new experiences and risks leads to meaningful opportunities.
• Clear communication and storytelling strengthen leadership: Strong narratives align teams and inspire diverse audiences.
• Consistent messaging builds trust and clarity: A unified message across audiences maximizes impact and understanding.
• Psychological safety encourages openness and trust: Safe environments foster honest dialogue and collaboration.
• Strategic use of LinkedIn amplifies influence: Purposeful, mission-driven content extends reach and engagement.
• Personal and professional experience build authenticity: Combining expertise with personal stories deepens credibility.
• Transparency and vulnerability strengthen influence: Honest leadership creates trust and authentic relationships.

Quote of the Show:

• "As a leader, it's crucial to be open, listen, and create space for others. We’re doing hard work, and if you come in thinking you have all the answers, it simply won’t work—especially in today’s world. While listening and creating opportunities is key, clarity is also essential at the right moments."

Links:

• LinkedIn: https://www.linkedin.com/in/timcoetzee/ 
• Website: https://www.nationalmssociety.org/ 

Shout Outs:

• Joyce Nelson
•  Nancy Duarte

Edna Kane Williams, Executive Vice President and Chief Diversity Officer, AARP, explores the power of influence beyond the boardroom. From her deeply personal journey as a caregiver for her mother to her leadership in championing marginalized communities, Edna shares invaluable insights on mentorship, advocacy, and the lessons learned along the way. She reminds us that influence is a two-way street—not just about speaking but about listening, elevating others, and embracing the wisdom that comes with time. Whether you’re an introvert navigating leadership or someone seeking inspiration for your own path, this conversation is filled with thought-provoking takeaways you won’t want to miss.

Takeaways:

• Delegate Opportunities to Others – Pass on speaking engagements or panel opportunities to younger or less experienced colleagues to support their professional growth.
• Make Your Presence Known – Contribute substantively in meetings to ensure your voice is heard and adds value to discussions.
• Establish Boundaries for Your Role – Be mindful of tasks you take on, ensuring they align with your professional standing and meaningful contributions.
• Amplify Other Voices – Use your influence to create space for colleagues to share their ideas and ensure diverse perspectives are heard.
• Be Intentional About Your Presence – Recognize how your presence affects group dynamics and fosters an inclusive and open environment.
• Resilience in the Face of Challenges – Approach setbacks with resilience and a positive mindset to continue progressing.
• Incorporate Inclusivity – Make a conscious effort to include others and build relationships, even if it doesn’t come naturally.

Quote of the Show:

• " I have been focused on being a mentor, but also sometimes a mentee. Really understanding the role of age in the workplace is not always top down. Being open to treating and embracing age and young people, old people." 

Links:

• LinkedIn: https://www.linkedin.com/in/edna-kane-williams-4b943b12/ 
• Website: https://www.aarp.org/ 

In this engaging conversation, Kathryn Schubert, President and CEO of the Society for Women's Health Research, shares her journey as a trusted leader and advocate for women's health. She dives into her work, driving major investments in research, pushing for the inclusion of pregnant and lactating populations in clinical trials, and shaping public policy through science, education, and advocacy.

Kathryn also discusses effective advocacy strategies—relationship building, personal storytelling, and policymaker education—while offering insights on leadership, board service, and the role of personal branding in advancing organizational goals. The conversation wraps up with a powerful discussion on staying motivated in advocacy and celebrating progress along the way.

Takeaways:

• Build Meaningful Relationships: Advocacy and policy success depend on trust and personal connections. Genuine relationships can lead to long-term alliances and new opportunities.
• Prioritize Sex Differences in Research: Advocate for the inclusion of women in clinical trials and highlight the ethical issues of exclusion. Use historical milestones to showcase progress and remaining challenges.
• Leverage Personal Connections: In both professional and advocacy settings, understanding and utilizing personal interests can influence outcomes. Small gestures, like remembering personal details, help build strong rapport.
• Maximize the Power of a Small Organization: Small teams can create a significant impact by forming strategic partnerships and bringing in external expertise. Focus on niche areas where you can lead while collaborating broadly.
• Advocate for Your Team: Support staff growth by ensuring their voices are heard, especially those who may be less vocal. Create an environment that fosters professional development and inclusivity.
• Use LinkedIn and Social Media Strategically: Strengthen your personal brand to amplify your organization’s mission. Be intentional with posts, share authentic stories, and engage consistently with your audience.
• Celebrate Small Wins: Advocacy work can be slow-moving, but recognizing progress—no matter how small—keeps motivation high. Regularly reflect on achievements to sustain long-term commitment.

Quote of the Show:

• "The key word, I think, is listening. Many of us in advocacy, especially policy advocacy, love to talk—we have plenty of ideas and opinions. Maybe some of us were in debate club and feel the urge to jump into a discussion to win it. But I think it's crucial to first sit back and truly hear what someone is saying about their concerns. Even before getting to the listening part, there's a connection that needs to be made."

Links:

• LinkedIn: https://www.linkedin.com/in/kathryn-godburn-schubert-07352a7/ 
• Website: https://swhr.org/ 

Shout Outs:

• Judy Schneider
• Steve Taylor 
• Chuck Henderson
• Leah Howard 
  • National Psoriasis Foundation (NPF)

Beyond the courtroom, Judge Tunheim’s experiences in helping to declassify critical records about a national tragedy, contributing to the formation of a new government, and writing a country’s constitution in six languages highlight his exceptional ability to unite people and navigate complex, high-stakes challenges. This episode is a testament to the power of collaboration, resilience, and the belief that leaders can always find a way forward, no matter how difficult the situation. 

Takeaways:

• Teach Young People About the Judiciary: Engage with students to educate them about the judicial system, its importance, and how it works. Use hands-on experiences like the Justice and Democracy Centers to make learning interactive and inspiring.
• Emphasize Civics Education: Advocate for strong civics education programs in schools that teach the foundational elements of government and the importance of civic participation.
• Reach a Consensus: Strive to achieve consensus in decision-making by engaging in detailed discussions, understanding differing perspectives, and seeking common ground that benefits the collective goal.
• Thank People: Regularly thank colleagues and team members, acknowledging their contributions with personal gestures such as handwritten notes to show genuine appreciation.
• Adopt New Technologies: Embrace new technologies, like Zoom, for meetings and court proceedings to enhance efficiency and flexibility, especially in geographically dispersed environments.
• Model the Way: Lead by example, demonstrating the behaviors and practices you wish to see in others. Being a role model can inspire peers and subordinates to follow suit.
• Address Difficult Issues with Soft Skills: Use empathy, communication, and negotiation skills to address and resolve difficult issues. Visit colleagues in their workspace to discuss and solve problems, fostering a respectful and cooperative environment.

Quote of the Show:

• “ Finding common ground is really important. It takes hard work. And it sometimes takes a little sacrifice as well. But I think common ground can be found everywhere.” 

Links:

• Website: https://www.mnd.uscourts.gov/ 

Shout Outs:

• Sonia Sotomayor: https://supremecourthistory.org/supreme-court-justices/associate-justice-sonia-sotomayor/ 

One of the key themes Elizabeth touches on is the power of collaboration. She discusses how she builds strong partnerships, depends on the wisdom of her colleagues, and facilitates meaningful dialogue, both within her organization and among partners. Her approach to influence and coalition-building offers valuable lessons for anyone in advocacy.

This episode is an inspiring reminder of the impact of persistence, partnerships, and clear communication in the fight for justice and health equity.

Takeaways:

• Persevere in Advocacy: Stay resilient and committed when fighting for important causes, as sustained effort is key to making a difference.
• Emphasize Key Issues: Clearly highlight the essential nature of critical programs, ensuring their importance is understood and cuts are not an option.
• Engage Public Input: Leverage public commenting processes to collect personal stories, emphasizing the significance of expert voices and the administrative record.
• Build Strong Partnerships: Cultivate and value key partnerships, recognizing the strength they bring through collaboration and shared wisdom.
• Promote Open Dialogue: Foster transparent communication, both within your organization and among partners, to strengthen collective impact.
• Share Successes: Showcase successful initiatives and real-world examples to demonstrate the effectiveness and impact of your efforts.
• Adopt a Multi-Channel Strategy: Use a variety of approaches to spread your clear, concise message across multiple platforms to reach a wide audience.

Quote of the Show:

• “ We are confident enough of who we are and what we bring to the table that we don't need sharp elbows.” 

Links:

• LinkedIn: https://www.linkedin.com/in/elizabeth-g-taylor-250739a1/ 
• Website: https://healthlaw.org/ 

Shout Outs:

• My Care Counts: https://whymycarecounts.org/

At the event, host Anthony Shop moderates a powerful panel of CEOs who discuss their roles as Chief Influencers on LinkedIn. The panel features Chuck Henderson, CEO of the American Diabetes Association; Katie Schubert, President and CEO of the Society for Women's Health Research; and Steve Taylor, President & CEO of the Arthritis Foundation. They share insights into their success on LinkedIn, focusing on how they have built trust, maximized engagement, and fostered personal connections through the platform.

The CEOs offer practical tips on content strategy, posting frequency, and how to engage with comments and tags. They highlight the impact of their social media presence in achieving meaningful outcomes such as talent recruitment and securing major funding. The discussion emphasizes the value of using LinkedIn to reach wider audiences and the importance of commenting, liking, and reposting relevant content to amplify organizational messages.

Takeaways:

• CEOs see ROI from LinkedIn: Make it a habit to regularly connect with peers, industry leaders, and your audience. For instance, the speaker encourages everyone to connect with him on LinkedIn as a first step toward meaningful engagement.
• Faces Are the New Logos: Personal presence is key to building trust. Share your personal experiences and stories to create a deeper connection with your audience. Remember, trust is built through people, not just organizational logos.
• Share the Stage: Celebrate and promote others. Instead of focusing solely on your own achievements, highlight the successes and contributions of colleagues and partners. This not only amplifies your message but also uplifts others.
• Build Internal Champions: Cultivate a strong internal network within your organization. True external support begins with advocacy and engagement from within your own team.
• Embrace the Gray: Blend your professional and personal brand by showing up authentically. While different contexts may call for varying levels of personal sharing, authenticity should always be at the core.
• Engage with Content: Actively like, comment, and share relevant posts. This increases visibility and sparks conversations, making networking just as important as posting your own content.
• Schedule and Be Consistent: Use scheduling tools to ensure regular content posting at optimal times. Reposting or sharing valuable content with your own insights can further boost engagement. Repurposing content from other platforms, like Instagram, can also be effective on LinkedIn.

Links:

• Chuck Henderson
  • LinkedIn: https://www.linkedin.com/in/charlesdhenderson/ 
  • Website: https://diabetes.org/ 
• Kathryn Godburn Schubert 
  • LinkedIn: https://www.linkedin.com/in/kathryn-godburn-schubert-07352a7/ 
  • Website: https://swhr.org/ 
• Steven Taylor
  • LinkedIn: https://www.linkedin.com/in/steven-taylor-a18b9b2/ 
  • Website: https://www.arthritis.org/ 

Shout Outs:

• Eric Racine: https://www.linkedin.com/in/ericracine/ 
• Jean Wright: https://www.linkedin.com/in/jeanwrightmdmba/ 
• Randall Rutta: https://www.linkedin.com/in/randall-rutta-1622952/ 
• National Health Council: https://www.linkedin.com/company/national-health-council/ 

In this interview, Jeff, CEO of Prevent Blindness, reflects on his career in public health and leadership. Since joining in 2003, Jeff has led key initiatives like the National Center for Children's Vision and Eye Health and the Focus on Eye Health National Summit.

He discusses the importance of advocacy in shaping public policy and securing funding for eye health, balancing data with storytelling for effective outreach. Jeff also highlights how digital platforms like LinkedIn help maintain critical relationships.

Throughout the conversation, Jeff emphasizes the value of relationships and collaboration, drawing from his experience as CEO and on boards. He shares insights into tackling challenges such as misinformation and ensuring equitable access to eye care while staying true to Prevent Blindness' mission.

Takeaways:

• Building Strong Relationships Over Time: Build relationships proactively by engaging regularly and supporting others' initiatives, creating a foundation for future collaboration.
• Combining Data with Storytelling: Influence stakeholders by blending compelling narratives with data; real stories paired with data make your message powerful and memorable.
• Use Both In-Person and Digital Tools for Relationship Building: Leverage LinkedIn to stay connected, keeping interactions meaningful by staying informed on your network's achievements.
• Advocacy is Key for Non-Profit Success: Engage in coalition-building and bipartisan efforts to advance legislation and secure funding, ensuring eye health is included in broader healthcare discussions.
• Celebrate Team Members and Their Achievements: Publicly recognize and celebrate team milestones to boost morale and emphasize each member's importance to the organization's mission.
• See Yourself as a Team Member First and a Leader Second: Approach leadership roles as a facilitator, respecting others' input and promoting group success over individual authority.

Quote of the Show:

• “The relationship between the CEO and a board really is a partnership. It’s about figuring out what their need is, what your need is, and how to bring that together to advance the mission that you’re a part of.” 

Links:

• LinkedIn: https://www.linkedin.com/in/jefftoddjd/ 
• Website: https://preventblindness.org/ 

Shout Outs:

• National Health Council: https://nationalhealthcouncil.org/
• Sue Corbett: https://www.linkedin.com/in/sue-corbett-5b003b13/ 
• National Center for Children’s Vision and Eye Health 
• Prevent Blindness Focus on Eye Health National Summit 
• National Youth Violence Prevention Center 
• Vision 2020 USA Board 
• International Agency for the Prevent of Blindness 

Steve Schwab, CEO of the Elizabeth Dole Foundation shares key lessons he learned from Senator Dole, including the importance of having a mission greater than yourself for true health and vitality. 

Steve discusses how authentic storytelling and persistence helped grow the Elizabeth Dole Foundation’s mission into a nationwide movement, through the Hidden Heroes Campaign, with support from influencers like Tom Hanks and Savannah Guthrie. He reflects on the power of coalition-building and leadership, stressing the need to never give up, even when the path to change is challenging.

Takeaways:

• Clear mission or purpose: Having a mission larger than yourself drives personal motivation and organizational success, fueling health, vitality, and passion for your work.
• Authentic partnerships: Successful coalitions are built on genuine, passionate connections with partners who are sincerely committed to the cause, leading to long-term collaboration and impact.
• Balance evidence with storytelling: Combining factual evidence (science) with emotional storytelling (poetry) makes your message more credible, relatable, and impactful, especially in advocacy campaigns.
• Authenticity in endorsements: When selecting influential figures to endorse your cause, ensure they have a true connection to it for more meaningful, long-term advocacy support.
• Persistence pays off: Achieving long-term goals requires persistence. The passing of the Senator Elizabeth Dole Act highlights the importance of pushing forward despite setbacks and obstacles.
• Self-reflection and planning: Regular self-reflection and planning, through practices like quiet time, weekly sessions, or yoga, help maintain clarity, purpose, and proactive focus.
• Leveraging LinkedIn: Using platforms like LinkedIn to share achievements, highlight partnerships, and promote your mission strengthens relationships, increases transparency, and broadens your reach.

Quote of the Show:

• "It’s incredibly important to recognize the divisive times we are in, and that people are hungry for things that unite us and bring us together."

Links:

• LinkedIn: https://www.linkedin.com/in/steven-schwab7676/ 
• Website: https://www.elizabethdolefoundation.org/ 

Shoutouts: 

• Senator Elizabeth Dole 
• Senator Bob Dole 
•  Senator Elizabeth Dole 21st Century Veterans Health Care and Benefits Improvement Act
• Hidden Heros Campaign: https://www.elizabethdolefoundation.org/campaigns-programs/hidden-heroes 

In this episode of the Chief Influencer Podcast, guest host Liesl Riddle, Dean of George Washington University's College of Professional Studies, sits down with Craig Newmark, founder of Craigslist, to discuss his philanthropic efforts. Craig, often compared to Paul Revere, has been at the forefront of raising awareness and driving action on cybersecurity issues critical to protecting American infrastructure. He shares his strategies for influencing key stakeholders and the importance of safeguarding both personal and national assets. Highlighting the need for mass mobilization, Craig emphasizes training veterans and fostering partnerships with universities and government agencies. The conversation also touches on his leadership approach, grounded in the Golden Rule, and his unwavering dedication to supporting military families and veterans.

Takeaways:

• Mobilize the Whole Country on Cybersecurity: A national mobilization effort is needed to protect individuals, families, homes, jobs, and infrastructure from cyber threats. This involves raising awareness and actively encouraging everyone to participate in cybersecurity efforts.
• Segment and Focus on Key Areas: Cybersecurity efforts should be segmented by targeting specific sectors, such as workforce development and training for veterans and their spouses, to address particular needs effectively.
• Implement Cybersecurity Basics in Business: Businesses, especially utilities, should adopt basic cybersecurity hygiene, ensuring that employees and devices are secure both at work and at home. Employees should be educated on maintaining cybersecurity protocols in various environments.
• Invest in Tools to Cut Through Confusion: It’s important to acquire advanced tools that simplify and clarify cybersecurity efforts, such as technologies that detect and manage anomalies or potential threats efficiently.
• Be Ready for Adversity: Preparing for negative actions from adversaries, such as dirty tricks and cyberattacks, is crucial. Being ready means having robust defenses and contingency plans in place.

Quote of the Show:

• “Prepare to be as agile as you can because everything is way more unpredictable than it ever was.” 

Links:

• LinkedIn: https://www.linkedin.com/in/craignewmark/ 
• Website: https://craignewmarkphilanthropies.org/ 

This week’s episode is a special bonus edition! We’re bringing you exclusive content from our live interview with Terry Szuplat, a speechwriter for President Barack Obama. This interview was recorded at George Washington University and is packed with insights you won’t want to miss! 

The focus of this episode is on audience questions and hearing Terry’s insights on career advice, aligning with an organization’s values, and finding one’s voice as a communicator. He also shares his experiences with public speaking, the evolution of Obama as an orator, and the dynamic between leaders and their speechwriters. The conversation emphasizes the importance of communication skills, mutual respect in leadership, and the value of continuous learning and adaptation.

Takeaways:

• Align with organizations and individuals whose values reflect your own: Partnering with like-minded people fosters a more harmonious, productive environment and strengthens shared goals.
• Develop your unique voice as a communicator: Cultivating your authentic voice sets you apart, making your communication more impactful. Embrace authenticity and stay true to yourself.
• Meet the speaker where they are: Understanding and empathizing with the perspective of your audience leads to more meaningful, effective communication.

Quote of the Show:

• “Crises are great character revealers, aren’t they? I worked for Barack Obama for eight years, and not once did he raise his voice at me, despite the many reasons he could have. He had the weight of the world on his shoulders, yet never lost his cool. If the President of the United States could maintain composure, treat people with respect, and keep it together, that’s the kind of boss we all deserve.”

Links:

• LinkedIn: https://www.linkedin.com/in/terry-szuplat-456914137/ 
• Website: https://globalvoicescommunications.com/say-it-well/ 

This powerful episode dives into authentic leadership and the art of influencing both within large organizations and in the wider community. The conversation covers a range of impactful topics, from translating marketing and finance to engaging younger audiences, combating misinformation, and building personal brands. The guests share their personal journeys and invaluable insights on overcoming challenges, embracing failure, fostering inclusivity, and championing supplier diversity. 

Takeaways:

• Translate Across Disciplines: Understand different terminologies, such as finance and corporate speak. As a leader or influencer, being fluent in the languages relevant to your stakeholders is essential to gaining credibility and a seat at the table.
• Prioritize Listening and Learning: Authentic listening is key. Leaders should intentionally create opportunities to hear from their audience, staying connected and responsive to their needs.
• Address Misinformation Proactively: Focus on spreading credible, fact-based information rather than chasing down every piece of misinformation. Tailor your message to highlight benefits and facts that resonate with your audience.
• Commit to Solving Problems: Recognize critical moments and take decisive action when challenges arise. Whether it's creating new solutions or improving existing ones, proactive problem-solving is essential for leadership.
• Be a Good Listener: Effective influence begins with listening. Understanding your audience's needs and perspectives allows for more impactful communication and decision-making.
• Embrace Failure as a Learning Tool: Use setbacks as opportunities to learn. Embracing failure and applying those lessons can sharpen your approach and enhance your influence.
• Build and Maintain a Personal Brand: Actively define and promote your personal brand. Whether within an organization or externally, a strong personal brand helps you connect with your audience and drive impact.

Links:

• Cary Hatch: 
  • LinkedIn: https://www.linkedin.com/in/caryhatch/ 
• Jennifer Sirangelo
  • LinkedIn: https://www.linkedin.com/in/jennifer-sirangelo-62a8723/ 
• Silvia Taylor 
  • LinkedIn: https://www.linkedin.com/in/silviabtaylor/ 
• Peggy Rajski 
  • LinkedIn: https://www.linkedin.com/in/peggyrajski/ 
• Annise Parker 
  • LinkedIn: https://www.linkedin.com/in/annise-parker-7956bb6/ 
• Maya Ajmera 
  • LinkedIn: https://www.linkedin.com/in/mayaajmera/ 
• Yasmine Arrington Brooks 
  • LinkedIn: https://www.linkedin.com/in/yasmine-arrington-brooks-66451220/ 
• Camille Stewart Gloster
  • LinkedIn: https://www.linkedin.com/in/camillestewartesq/ 
• Lia Haberman 
  • LinkedIn: https://www.linkedin.com/in/liahaberman/ 
• Nedra Dickson 
  • LinkedIn: https://www.linkedin.com/in/nedra-dickson-051b361/