Changing The Industry Podcast

Bonus Episode - Handling Customer Complaints and Raising Industry Standards in Auto Repair

David Roman & Lucas Underwood — Thu, 14 May 2026 12:02:15 -0500

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In this episode, David and Lucas discuss the challenges of handling difficult customer complaints, specifically a negative review following a diagnostic process and the denial of repair work. They dive into the importance of clear communication, setting expectations with consumers, and defending the value of professional diagnostic procedures. Throughout the conversation, they emphasize the need for industry-wide improvement, highlighting how prioritizing quality repairs and properly educating both staff and customers can help move the automotive industry in a better direction.

00:00 Client disputes repair charges

04:23 Diagnostic process and repair decision

06:32 Challenges of Dealing with Customers

12:13 Discussing steak pricing strategies

14:11 Handling customer expectations

16:25 Discussing repair pricing strategy

22:10 Ensuring quality car repairs

24:46 Surrounding yourself with success

26:35 Frustrations in the auto repair business

32:03 Challenges of business growth

35:45 Focusing on quality and process

37:05 Why we started the show

40:35 Technician frustrations over pricing

Episode 268 - Mastering Shop Management and Technician Relations in Today’s Auto Industry

David Roman & Lucas Underwood — Mon, 11 May 2026 06:00:00 -0500

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In this episode, Austin joins the Changing The Industry Podcast to discuss his journey from dealership technician to shop owner in South Carolina. Austin shares the challenges of buying a shop as a young technician, including navigating the SBA loan acquisition process and building a reliable team after early hiring struggles. The conversation covers practical strategies for technician management and compensation, as well as the importance of professional bookkeeping and mentorship as a shop grows.

00:00 Navigating industry-exclusive groups

08:31 Hiring the first technician

13:09 Starting the podcast idea

20:25 Cost transparency with manufacturers

23:02 ETI's role in tool manufacturing

27:38 Managing car programming and updates

34:15 Car's auto-braking false alarms

39:15 Quick and safe control arm repair

44:53 Building a strong technician team

52:07 Technician attendance and bonus policy

55:11 Dealing with difficult coworkers

58:51 Growing with business mentors

01:05:03 Evaluating business coach effectiveness

01:12:50 Importance of clean financial records

01:14:53 Wanting a strict accountant

Episode 267 - Building and Scaling Auto Shops: Culture, Challenges, and the Drive to Grow With Arun Coumar

David Roman & Lucas Underwood — Mon, 04 May 2026 06:00:00 -0500

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In this episode, Arun Coumar joins Lucas Underwood and David Roman to discuss the challenges and rewards of multi-shop ownership. Arun highlights the critical role of shop culture and management in shop performance, emphasizing how the right team can make or break operations. The conversation also dives into the evolving automotive industry landscape, touching on consolidation trends and the necessity for adaptability in both business structure and mindset.

00:00 Implementing an alternative work week schedule

10:26 Considering leaving a job

13:46 Realizing success isn't easy

19:57 Logging mileage for efficiency

26:01 Focus on local expansion first

29:37 Considering sole ownership vs. growth

33:54 Finding purpose after life challenges

42:44 Creating and defining meaning

45:40 Talking about single life challenges

53:06 Choosing your life's challenges

58:51 Challenges in the parts distribution industry

01:00:58 Discussing future market changes

Episode 266 - Building Shop Efficiency and Team Culture with Greg Miller of Figs Auto Repair

David Roman & Lucas Underwood — Mon, 27 Apr 2026 06:00:00 -0500

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In this episode, David and Greg dive into the realities of shop ownership, growth, and staffing challenges in the auto repair industry. Greg shares his journey from IT business owner to owner of Figs Auto Repair in Charlotte, highlighting the importance of adapting processes for efficiency and using tools like Shop-Ware. The conversation also covers practical hiring lessons, including the need to hire and fire quickly and the value of connecting technicians with the broader industry through training events to improve retention.

00:00 Blood draw complications

05:28 Comparing safety of substances

13:13 Navigating traffic delays

18:35 Challenges with new hires

24:24 Handling tough diagnostic jobs

29:03 Adjusting pay for evaluation tasks

36:10 Discussing car repair estimates

40:51 Learning from industry veterans

41:52 Community engagement in North Carolina

49:25 Improving employee efficiency

52:56 Customer communication and follow-ups

01:02:58 Cooking steak tableside

01:04:43 Discussing conference networking opportunities

01:10:37 Networking and local support connections

Episode 265 - Modern Pay Plans and Efficiency Tips To Fix The Tech Shortage With Eric Svedberg

David Roman & Lucas Underwood — Mon, 20 Apr 2026 06:00:00 -0500

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In this episode, Lucas and David are joined by Eric Svedberg of European Autowerks. Eric shares his journey from starting in the gas station business at 16 to owning and growing a successful automotive shop. The conversation dives deep into the persistent technician shortage, with Eric outlining the challenges in attracting and retaining skilled talent and the evolving pay structures needed to stay competitive. The hosts and Eric also explore strategies for fair compensation, diagnostic testing systems, and the importance of shop culture and communication in bridging the divide between owners and technicians.

00:00 Starting at a gas station job

04:49 Rebranding to Automotive Specialists

09:29 Mac and cheese cart setup

11:26 Bellman warns about minibar sensor

15:40 Salary expectations for auto techs

18:05 Explaining the three-level system

21:04 Handling customer pushback

25:35 Technician pay discussions

26:54 Negotiating a technician's pay raise

30:33 Paying employees more than expected

34:26 Explaining the production bonus system

37:27 Growing demand for skilled technicians

41:53 Ensuring seamless parts distribution

44:01 Discussing social media dynamics

48:42 Dealing with unreliable workers

52:06 Understanding different industry perspectives

55:27 Dealing with technician issues

56:07 Discussing employee accountability

Bonus Episode - Vehlo CEO Reveals What's Actually Changing the Automotive Industry in 2026

David Roman & Lucas Underwood — Wed, 15 Apr 2026 18:00:00 -0500

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In this episode, the Changing The Industry Podcast team sits down with Josh Weiss, CEO of Vehlo, to discuss company culture, leadership, and the rapidly evolving automotive industry. Josh shares his philosophy on servant leadership and the importance of fostering a high-performance, low-ego environment at Vehlo. The conversation highlights how open communication and feedback fuel trust and engagement within the organization. Finally, the group explores the challenges of constant innovation in automotive service, emphasizing the critical role technology and adaptability play in shop success.

00:00 Building a winning team culture

04:44 Team communication and weekly updates

09:41 Joining the company journey

12:34 Rapid innovation in auto industry

14:05 Shopware's unique customer experience

19:35 Choosing shopware for its ease

22:35 Listening to customer feedback

23:22 Thanking the guest or speaker

Episode 264 - The Value of Diagnostics, Hands-On Classes, & Finding Happiness With Tim Iezzi & Ira Waldman

David Roman & Lucas Underwood — Mon, 13 Apr 2026 06:00:00 -0500

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In this episode, Lucas Underwood and David Roman are joined by Ira Waldman and Tim Iezzi, who share their experiences with technical training and diagnostics in the automotive industry. Ira Waldman explains the value of comprehensive accident investigations and how data pulled from vehicles is increasingly crucial for liability and repairs. Tim Iezzi and Ira Waldman detail their hands-on training classes, emphasizing the importance of practicing with equipment to build real skills. Throughout the conversation, the group discusses challenges facing trainers—including undervaluation and barriers to fair compensation—while reflecting on what true success looks like in the industry.

00:00 Consulting work and accident investigations

04:58 Calibration data and liability concerns

08:48 Lab scope training launch

11:32 Practicing lab scope basics

15:25 Common mistakes using scopes

19:03 Importance of planning and tools

20:10 Teaching procedural oil change steps

24:46 Improving technician education

27:00 Training value and budget changes

32:48 Challenges faced by fitness trainers

36:16 Launching the training company

39:46 Impact of low-cost car markets

41:29 Covid’s impact on auto repairs

47:30 Troubleshooting equipment issues

50:25 Defining personal success

52:21 Interviewing successful people

54:28 Thanking the audience

Episode 263 - Overcoming Addiction and Trying To Find Purpose in the Automotive Industry With Cole Tanner

David Roman & Lucas Underwood — Mon, 06 Apr 2026 06:00:00 -0500

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In this episode, Lucas and David are joined by Cole Tanner, a veteran technician, who shares his journey through family business transitions, personal struggles, and the realities of working in the automotive industry. Cole opens up about overcoming addiction and trauma, emphasizing the importance of honest conversations about mental health in the trades. The group discusses technician frustrations regarding compensation, shop inefficiencies, and the vital need for support structures within the industry.

00:00 Frustrating restaurant wait experience

06:25 Growing up with my parents

08:11 Discussing childhood challenges

12:51 Breaking cycles of family trauma

16:25 Losing friends to addiction

19:34 Discussing compensation challenges

22:25 Consistent vs erratic performance

26:35 Running an efficient repair shop

27:42 Technicians disconnected from inspection value

33:12 End-of-month sales pressure

36:27 Improving communication and accountability

37:58 Discussing future plans and concerns

41:13 Finding balance and past experiences

46:02 Struggles with drinking habits

47:53 Hitting rock bottom moments

50:40 The dangers of addiction

53:47 Pushing for constant improvement

56:52 Taking responsibility after prison

Episode 262 - When Generations Collide - Growing an Auto Shop with Family Values With Matt Clarke

David Roman & Lucas Underwood — Mon, 30 Mar 2026 06:00:00 -0500

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In this episode, Lucas and David are joined by Matt Clarke of Clark Automotive. Matt shares his journey back to his family's auto repair business, emphasizing the importance of refining operations and focusing on delivering high-quality service rather than chasing high car counts. The group discusses the evolving role of business coaching and training, including the value of accountability partners and the need to adapt to new technology in the industry.

00:00 Trade Show Costs Are Ridiculous

03:47 Union Inefficiency and Consequences

09:13 "Prioritizing Quality Over Quantity"

11:58 "Evolving Business Learning Challenges"

14:35 "Epiphany in Management Training"

18:14 "Refining Craft, Scaling Doubts"

22:03 Choosing the Right Coach

24:48 "Struggling with Accountability"

28:06 "Unexpected Family Connections"

33:15 "AI-Generated Estimate Dispute"

37:26 "Balancing AI and Personal Touch"

39:32 "Fitness, Gear, AI, and Darkness"

44:37 "Unfiltered Critique of a Guru"

45:20 "Mastery vs. Fake Expertise"

48:44 "Adapting Teaching to Audience"

54:39 "EV Market Resistance Analyzed"

56:42 "Building Growth and Connections"

58:38 "Vespa Culture: New York Only"

Episode 261 - Navigating Grief, Taxes, and Machine Shop Dreams in the Auto Repair Industry With David Veldman

David Roman & Lucas Underwood — Mon, 23 Mar 2026 06:00:00 -0500

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In this episode, Lucas and David are joined by David Veldman, who shares his personal journey coping with the recent loss of his father and its impact on his direction and motivation in the automotive repair business. The conversation explores how major life events, such as grief or health struggles, can affect business owners, especially those without strong support systems or sustainable operations. David Roman provides a contrasting perspective, emphasizing the importance of shifting focus toward the next generation and building a business that can survive without constant owner involvement.

00:00 "Grieving Without a Rudder"

10:05 "Finding Aim Through Adversity"

12:08 "Finding Direction and Motivation"

17:14 "Dad's Varied Career Path"

24:37 Machine Shop Succession Challenges

30:13 "The Box That Changed Me"

34:50 Efficient Flywheel Machining Strategy

39:58 "Importance of Knowledge and Processes"

47:09 "Pay Taxes Like an Employee"

51:14 "Tax Payment Delays Explained"

57:40 "Sad Start, Weird Ending"

01:03:03 Lakeside Anniversary Offer

01:04:49 "Possible Marijuana Overdose"

Episode 260 - Navigating Family Legacy and Change in the Automotive Business With Jackie & Darryl Beech

David Roman & Lucas Underwood — Mon, 16 Mar 2026 06:00:00 -0500

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In this episode, Lucas and David are joined by Darryl and Jackie Beech to explore the dynamics of running and transitioning a family-owned automotive business. Darryl reflects on the importance of having strong business processes and work-life balance, sharing his motivation to set Jackie up for long-term success as she steps into a larger leadership role. Jackie opens up about the challenges—and privileges—of carrying forward her father's legacy, focusing on the value of maintaining strong customer relationships while preparing for inevitable changes.

00:00 "Doubting His Radio Future"

04:40 "Family, Loss, and Betrayal"

08:19 "Mismanagement and Lack of Structure"

10:42 "Shopware's Lifesaving Support"

14:53 Forensic Analysis in Auto Failures

18:21 "Tailored Vehicle Maintenance Advice"

21:31 Transitioning Business Leadership and Operations

23:38 "Balancing Business and Social Hurdles"

28:52 "Senior Tech Rejects Management Training"

31:54 "Saving a Family Legacy"

35:02 Navigating Tough Clients Effectively

38:49 "Embracing Leadership Humility"

40:32 "Early Career Diversification Needed"

44:45 "Growth Through Decisions and Challenges"

48:08 Managing Stress and Support Systems

49:55 "Overcoming Recession and Struggle"

53:34 "Navigating Family Life and Struggles"

56:48 "Childhood Memories: The Good Side"

Episode 259 - Building Company Culture and Beating Chargebacks in Automotive Shops With Kevaughn Williams

David Roman & Lucas Underwood — Mon, 09 Mar 2026 06:00:00 -0500

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In this episode, Lucas and David are joined by Kevaughn Williams, Operations Manager at 360 Payments. Kevaughn underscores the importance of company culture in building a motivated, accountable team, highlighting how 360’s values of transparency and peer-to-peer accountability support both employees and customers. The discussion covers practical strategies for automotive shops to protect themselves from payment chargebacks, with Kevaughn outlining red flags to watch for and offering tips to improve payment security.

00:00 "360 Culture and Leadership"

04:28 "Honesty and Accountability Matter"

08:13 "Impactful Workplace Culture Insights"

11:16 "Towing Office Experience Reflection"

14:50 Car Rental Customer Support Journey

15:54 Rental Car Upgrade Mishap

21:08 Mandatory Work Schedule Change

24:40 Building Youthful Team for Success

27:58 "Disney Trip as Life Milestone"

28:40 Prioritizing People Over Business

34:51 Preventing Text-to-Pay Fraud

38:11 Fraud Awareness and Payment Precautions

39:06 DocuSign ID and Card Verification

44:24 Chargeback Fraud at Local Shop

48:02 "High-Risk Account Threshold Explained"

50:23 Transparency and Informed Decisions

53:22 "David's CSP Concerns"

56:19 "Buttoning Debate Unresolved"

Episode 258 - Global Supply Chains, Tariffs, and the State of Parts Quality

David Roman & Lucas Underwood — Mon, 02 Mar 2026 06:00:00 -0600

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In this episode, Lucas and David are joined by Australian shop owners Kosta Ka and Peter Leondis. The group explores the differences between the Australian and American auto repair industries, focusing on challenges with access to technical information, parts quality, and emerging certification hurdles for EVs. Kosta and Peter share insights on the importance of clear communication with clients and building strong shop cultures, while Lucas and David reflect on succession planning and the risks of lacking a solid business exit strategy.

00:00 Generational Gaps in Apprenticeships

05:39 "OnlyFans: Limited Choices Commentary"

15:31 Repair Shops Face Ebb and Flow

20:31 Aftermarket vs. Dealer Parts Pricing

23:47 "Licensing Drives Underground Competition"

31:33 Cultural Differences in Communication Styles

36:57 "Planning Beyond Fixing Cars"

40:20 Business Succession and Exit Challenges

47:01 Overcoming Founder Syndrome

50:49 "Core Values Drive Business Success"

55:13 Australian Auto Training Revolution

Bonus Episode - Every Episode Failed For Mike Allen - Here's Why And How Vision KC Will Fix It

David Roman & Lucas Underwood — Tue, 24 Feb 2026 18:00:00 -0600

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In this episode, Lucas and David are joined by Mike Allen to preview the Vision KC conference and share industry stories. Mike recounts his challenges recording at the Elite Ignite conference and the ongoing technical mishaps that come with capturing live content. The hosts dive into shop pricing strategies, including how costs like diagnostics and amenities are often rolled into the final bill for customers. Plus, David gives a local's guide to the best food options in Kansas City, breaking down must-try barbecue, tacos, and team-dinner spots as Vision attendees prepare for their trip.

00:00 "Improper Merging Rant"

06:29 "Chicago Shop Success Story"

08:20 "Advisor's Hilarious Customer Story"

10:38 David's Intense Pre-Workout Effects

16:26 "Misheard Conversation in Restroom"

17:24 "Facebook: Scroll and Toilet Talk"

22:43 Kansas City Dining Overview

23:29 Alternative Dining Options Near Vision

28:33 Restaurant Struggles Amid Tight Margins

32:49 Rare 9+ Pizza Reviews

38:10 Jack Stack Barbecue Recommendation

40:46 "Bananas and Rice Identity"

46:18 "Manscaping Mishap and Spider Trap"

54:24 TPMS Law and Repair Ban

56:57 "See You at Vision"

Episode 257 - Responding to One-Star Reviews in the Automotive Industry With Tyler Wonderlic of Steer

David Roman & Lucas Underwood — Mon, 23 Feb 2026 06:00:00 -0600

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In this episode, Lucas and David are joined by Tyler Wonderlic from Steer and AutoOps. Tyler explains the value of a CRM for shop owners, emphasizing its role in centralizing customer communication and improving retention. David shares his frustrations with customer miscommunication and online reviews, sparking a conversation about managing reputation and crafting thoughtful responses. Lucas and Tyler also discuss the importance of segmenting customer experiences to meet diverse expectations.

00:00 "Realizing Athletes Are Kids"

09:11 "Save $1,300 or Time?"

12:24 Steroid Loopholes Exploited by Chemists

20:41 "Bad Reviews, Full Parking Lots"

24:36 Learning from Criticism Strategically

26:42 "CRM Value and Subscriptions"

35:58 "Customizing CRM for Business Goals"

41:09 "Challenges with Accurate Data Analysis"

43:04 "Customer Service Expectations Rant"

51:51 "David's Family and Loss"

57:35 "Balancing Service and Spending"

59:34 "iPhone Over Safety Concerns"

Bonus Episode - Breaking Down Industry Silos: Collision and Mechanical Unite at the Northeast 2026

David Roman & Lucas Underwood — Fri, 20 Feb 2026 06:00:00 -0600

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In this episode, Lucas and David are joined by Ken Miller to preview the Northeast Trade Show and discuss the growing intersection between the collision and mechanical segments of the automotive industry. Ken highlights the expanded focus on mechanical education at this year’s show, emphasizing the importance of ADAS calibrations and the need for proper training and documentation. The discussion also covers the challenges created by industry consolidation, different approaches to compensation and workflow, and the shared responsibility for safety and professionalism in both mechanical and collision repair.

00:00 "Discovering the Northeast Show"

05:13 Real-World Expertise in Training

08:42 "Lessons from Collision Experience"

10:42 Aviation Error and Accountability

16:30 "Calibration Challenges in Repair Shops"

19:30 "Collision Shop Negligence and Exploitation"

23:22 Documentation: Key to Authentic Calibration

26:26 Dangerous Counterfeit Airbags Warning

28:58 TPMS Sensors and Dealer Liability

34:01 Collision Industry Consolidation Insights

34:58 "Understanding Business Value and Protection"

41:09 ADAS Reducing Accidents and Claims

43:52 "Value of Networking at Events"

45:19 Bridging Gaps in Automotive Teams

50:45 "Collaborating to Share Industry Knowledge"

52:18 "Empowering Industry Through Education"

Bonus Episode - Investing, Adapting, and Leading with Purpose in Auto Repair With Nelson Tavarez

David Roman & Lucas Underwood — Wed, 18 Feb 2026 06:00:00 -0600

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In this episode, Lucas and David are joined by Nelson Tavarez, owner of Austin's Auto Service. Nelson shares his inspiring journey from working in telecommunications to becoming a successful shop owner, emphasizing the importance of discipline, saving, and seizing opportunities. The conversation delves into the impact of technology like Shop-Ware on shop efficiency and customer experience, as well as strategies for building wealth and financial security for both owners and technicians.

00:00 "Growth, Discipline, and Adapting"

04:53 "Taking a Gamble on Change"

07:20 "Trading Success Leads to Ownership"

13:16 Seamlessly Adopting Shopware Technology

16:19 Targeted Growth for Specialty Auto Shop

18:30 "Shopware's Future is Revolutionary"

22:23 "Personalized Service, Small-Shop Feel"

26:45 Trust, Change, and Lost Security

29:35 Generational Wealth Over Instant Gains

34:12 Maximizing Savings for Children

35:37 "From Rent to Ownership"

40:32 "Delayed Gratification and Society"

41:59 "Rethinking the Grind Mentality"

44:26 Sell What People Want

49:53 "Resilience and Team Effort"

51:33 Employee Prioritizes Family Over Career

Episode 256 - Why Most Shops Miss Out on Profits With Eric Joern of Kaizen CPAs

David Roman & Lucas Underwood — Mon, 16 Feb 2026 06:00:00 -0600

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In this episode, Lucas and David are joined by Eric Joern for a deep dive into the realities of small business financial management in the auto repair industry. Eric stresses the importance of starting with a plan and leveraging professional guidance, rather than relying on risky trial-and-error approaches. The discussion highlights why using proper shop management systems and separating business finances is critical for long-term success.

00:00 "Valuable Business Advice and Insights"

10:15 Sales Tax Responsibilities Explained

15:34 Simple Budgeting for Profit

17:02 "Essential Shop Management Systems"

21:40 Shop Parts Tracking Essentials

29:56 "Seeking Proactive Tax Guidance"

35:04 "Importance of a Knowledgeable Accountant"

38:10 "Proactive Tax Planning Conversations"

43:34 "Inventory's Tax Impact Explained"

49:10 "Smart Tax Strategies Explained"

55:24 Focus on Strengths, Delegate Tasks

01:02:42 Excited for Business Improvement

Episode 255 - Tailoring Training for Automotive Technicians in a Rapidly Changing Industry with Andy Tirado

David Roman & Lucas Underwood — Mon, 09 Feb 2026 06:00:00 -0600

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In this episode, Lucas and David are joined by Andy Tirado, co-founder of the ADAS Network. Andy discusses the challenges of delivering relevant, effective technical training across the automotive industry, highlighting the critical need for trainers to adapt content to local cultures and shop-specific needs. The conversation also explores the complexities of ADAS calibrations, from misinformation in service procedures to pressure from insurance companies.

00:00 Struggles with Local Training Participation

08:25 Improving Training Accessibility and Retention

10:24 "Training, Culture, and Communication"

20:09 "Missed Details in Calibration Procedure"

23:44 "ADAS Resource and Referral Network"

28:45 Greed, Insurance, and Right to Repair

33:43 "Taking Control of Business Processes"

40:54 Braking System Safety Concerns

46:09 Counterfeit Parts and Industry Issues

52:21 Car Alignment and Calibration Costs

53:56 "Trusting My Chosen Shop"

01:00:05 "ADAS Insights and Validation"

01:03:33 "Aligned for Selfless Collaboration"

Episode 254 - Grit, Growth, and Genuine Leadership in the Diesel Industry with Chris Gayne

David Roman & Lucas Underwood — Mon, 02 Feb 2026 06:00:00 -0600

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In this episode, Lucas and David are joined by Chris Gayne, owner of Dale County Diesel. Chris shares his unique journey from Army attack helicopter pilot to diesel shop owner, highlighting the importance of leadership and integrity in building his team. The conversation covers why prioritizing people and culture over technical skill is critical, the value of honest customer communication, and the ongoing challenge of maintaining passion while running a successful business.

00:00 Garage Trouble Without License

06:19 "Learning Through Experience"

09:39 Truck Repairs and Industry Journey

12:59 "Results Over Passion"

15:55 "Passion and Honesty in Selling"

17:05 "Transparent Auto Repair Process"

20:52 "Morals Over Money"

25:31 "Passing the Torch"

26:24 "Plans for Business Continuity"

29:31 "Failed Recruitment Due to Diploma"

33:14 "Lessons on Hard Work"

37:25 "Maximizing Growth Within Business"

42:09 "Shifting Passion and Letting Go"

45:17 "Work-Life Balance Struggles"

46:32 "Guidance Counselor Tension Escalates"

51:01 "Unexpected Apology on Facebook"

Episode 253 - Small Town Shop Ownership, Family Dynamics, and Overcoming Resentment with John Presnell

David Roman & Lucas Underwood — Mon, 26 Jan 2026 06:00:00 -0600

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In this episode, Lucas and David are joined by John Presnell, a shop owner from North Carolina, who shares his journey in taking over the family business. John discusses overcoming personal and professional resentments as he transitioned from working under his parents to owning the shop. Key topics include the challenges of shop growth and efficiency, strategies for training and developing a younger team, and the importance of personal growth through forgiveness and mentorship.

00:00 "Florida Drivers in Mountains"

04:44 "Slow, Stressful 27-Mile Drive"

08:23 Frustration Over Van Repairs

12:17 "Engine Coolant Leak Fail"

13:43 Flatlands Pickup Talk

19:18 "Overcoming Negativity and Growing"

21:26 "Parables as Framework for Success"

24:34 "Career Choices and Challenges"

28:52 "Family Dynamics and Influence"

33:02 "Accident Leads to Lasting Injury"

34:52 "From Porta Potty to Upgraded Space"

39:05 "Reflections on Growth and Work"

42:51 "Start at the Beginning"

44:59 "Keeping Business Decisions Private"

48:35 "Community Action and Attendance"

50:15 "Over a Barrel Moment"

55:24 "Sense Trade-off in Marriage"

56:09 "Affirmative Response"

Episode 252 - Can You Transform Automotive Inspections with AI with Uwe Kleinschmidt

David Roman & Lucas Underwood — Mon, 19 Jan 2026 06:00:00 -0600

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In this episode, David and Lucas are joined by Uwe Kleinschmidt of AutoTechIQ. Uwe explains how AI-powered tools are revolutionizing the Digital Vehicle Inspection (DVI) process, highlighting how annotated photos and captions can help customers better understand repair recommendations. The discussion also explores industry coaching advice on customer communication, with Uwe challenging traditional authority-based approaches by emphasizing transparency and customer empowerment.

00:00 AI Streamlines Automotive Service Communication

06:39 "DVI: The Ultimate CRM Tool"

10:11 "Streamlining Auto Flow Processes"

11:51 "Routine Inspections for Vehicle Health"

15:18 "Optimal Vehicle Maintenance Decisions"

18:23 "Transparency Builds Trust in Service"

24:39 "Tech8IQ Delays Dispatch Process"

27:37 "AI Fixing Cost Discrepancies"

30:18 "Autonomy Issues in Service Inspections"

32:48 "Coaching Pushback on Customer Calls"

36:24 "Key KPI: Customer View Rate"

39:25 "Improving Customer Interaction Metrics"

44:27 Shopware Weakness and DVI Feedback

47:05 "Gen Z's Communication Preferences"

51:28 Embedded Comparison Video Idea

53:08 "AI Image Stirs Debate"

Episode 251 - Implementing Unreasonable Hospitality and Customer Success at Your Shop With Ruth Wisniewski

David Roman & Lucas Underwood — Mon, 12 Jan 2026 06:00:00 -0600

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In this episode, Lucas and David are joined by Ruth Wisniewski, Senior Director of Customer Success at Vehlo. Ruth shares how her team at Vehlo elevates client experience by helping shops leverage software to meet their goals, from boosting efficiency to increasing car count. The discussion explores the importance of building a favorite brand through “moments of truth” in the customer journey, and the role company culture plays in delivering exceptional service.

00:00 "Vehlo Customer Success Leadership"

03:48 "Streamlining Your Shop's Experience"

07:40 "Building Culture Around Experience"

10:46 "DIY Car Fixer Fails"

15:14 "Creative Problem-Solving Improves Outcomes"

18:13 "Sales vs. Customer-Centric Approach"

20:30 Shady Shopware Setup Concerns

25:25 "Customizable Customer Experience at Vehlo"

26:56 "Empowerment Through Vehlo's Support"

31:08 "Customer Experience: A Guided Reflection"

35:50 "Cost of Goods Discrepancy"

36:44 "Reading Release Notes Religiously"

42:16 "Lion's Mane and Nerve Healing"

45:49 "Recovering Without Surgery"

47:06 Lion's Mane for Focus?

52:14 "Best Banana Pudding Ever"

53:18 Raleigh's Amazing Food Scene

Episode 250 - Jonathan Seitzer Goes From Wall Street To Wrenches

David Roman & Lucas Underwood — Mon, 05 Jan 2026 06:00:00 -0600

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In this episode, Lucas and David are joined by Jonathan Seitzer, a former Wall Street product manager who is stepping into the world of auto shop ownership. Jonathan shares his journey from discovering the podcast and automotive industry to the challenges of buying an established shop with no technical background. The conversation covers the realities of inheriting an existing staff, balancing necessary changes with preserving shop culture, and the daunting task of building a supportive work environment while facing industry-wide staffing and training hurdles.

00:00 "From Marines to Wall Street"

03:45 "Electric Vehicle Charging Stations"

07:15 "Journey Back to Mars"

12:44 Customer Reactions to Pricing Changes

14:16 "Challenges with Dutch Customers"

16:25 "Effective Marketing Strategy Essentials"

21:44 "Golden Handcuffs Dilemma"

25:29 "Building a Hiring Pipeline"

28:24 "Fostering Growth and Balance"

31:03 Scaling Revenue Through Skilled Leadership

34:49 Preparing the Next Generation

37:20 "Challenges in Automotive Careers"

40:58 "Beware Leadership Temptations"

44:05 "Finding Balance in Leadership"

45:51 "The Struggle to Take Seriously"

52:01 "Building Trust Through Consistency"

55:12 "Cluttered Midwestern Dealership Tale"

56:18 "Impactful Change Through Appearance"

59:50 "Supportive Learning Community"

Episode 249 - The Future of Automotive Careers with Eric The Car Guy

David Roman & Lucas Underwood — Mon, 29 Dec 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Eric Cook, better known as “Eric the Car Guy.” Eric shares the story of his unconventional journey from art school to becoming a master technician and influential automotive content creator. The conversation explores changes in the automotive industry, the importance of shop culture and technician respect, and the challenges both technicians and shop owners face as they adapt to evolving technology and business demands.

00:00 "From Acura to Video Editing"

08:42 "Humbled by Fans' Support"

13:18 "Rediscovering Connection Through Creation"

16:03 "Grace in Growth and Leadership"

23:30 "Valuing Skilled Labor and Adaptability"

28:21 "Value of Skilled Tire Workers"

32:21 "Tech Advances Will Raise Job Value"

40:37 "Human Error vs. Robotics"

44:26 "Modern Paths to Auto Careers"

53:27 "Elvis: From Devil to King"

57:57 "Access to Knowledge, Stupidity Grows"

01:03:42 "Restoring and Revamping Vehicles"

Episode 248 - Why Everyone Must Win: Building Ethical, Sustainable Growth in the Auto Industry With Wayne Marshall, Institute CEO

David Roman & Lucas Underwood — Mon, 22 Dec 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Wayne Marshall, CEO at the Institute for Automotive Business Excellence. Wayne shares his journey from industry vendor and business owner to leading the Institute, emphasizing the importance of succession planning and building a strong foundation for long-term success. The conversation highlights the value of investing in people, fostering industry-wide collaboration, and creating an exceptional customer experience through attention and hospitality.

00:00 Letting Go to Empower Growth

05:51 "Building a Strong Foundation"

14:54 "Embracing Change in Business Ownership"

18:48 "Business Growth and Advice"

24:29 Pitching to Decision-Makers Only

27:43 Switching to a Smaller Bank

36:25 Investing in People for Growth

39:19 "Supporting Growth and Opportunity"

47:11 "Collaboration, Communication, and Growth"

51:27 Sports, Passion, Pressure, and Mistakes

58:38 Stressful Car Troubles

01:00:04 "Turning Issues Into Opportunities"

Episode 247 - Proof What Raising Your Prices Will Do For Your Shop With Mike Himes & Rick White

David Roman & Lucas Underwood — Mon, 15 Dec 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by shop owner Mike Himes and guest Rick White to discuss the evolution of Mike’s shop over the past year. Rick shares coaching insights on overcoming emotional challenges around pricing and the importance of valuing your work. Mike reveals how increasing labor rates and implementing a robust parts matrix led to significant financial improvements, while the group addresses common industry pitfalls such as undercharging and ineffective workflows.

00:00 "Biggest Change: Workflow Insights"

07:24 "Facing Fear for Growth"

12:25 Growth Journey: From Beginner to Achiever

19:33 "iPhone Queue Frenzy"

23:29 "Only Expert in Town"

31:23 "Jeff Compton Protects Technicians"

32:33 "High Turnover Acceptance Debate"

40:48 "Stop When Risks Appear"

45:45 "Factory vs Full Process"

51:27 "Subscription Costs for Scan Tools"

55:27 "Pricing Adjustment Lessons with Rick"

01:03:24 "Parts Store Manager Advice"

01:04:51 Effortless Transition with Shopware

Episode 246 - Turning Sacrifice into Success In Family, Business, and Mobile Work With Cody & Sabrina Gaddie

David Roman & Lucas Underwood — Mon, 08 Dec 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Cody and Sabrina Gaddie. Cody shares the challenges and rewards of growing a mobile diagnostics business, including the importance of building processes and preparing for the business to run independently. Sabrina offers honest insights into the impact of business ownership on their relationship, stressing the need for communication and balancing personal well-being with supporting Cody’s vision. The group also discusses the broader state of the industry, highlighting the struggle to find passionate new technicians and the need for better incentives and training for diagnostic work.

00:00 "Making Business Valuable"

08:30 "Navigating Partnership and Resentment"

10:54 "Resentment Over Passion Priorities"

16:27 Life-Changing Industry Events

21:45 Streamlining Technical Support Processes

29:50 Teaching Automotive Skills Efficiently

35:38 Business Growth & Networking Challenges

36:51 Collaborative Networking Among Entrepreneurs

44:47 "Kid Hacks BIN Files Impressively"

49:38 "Diag Pricing Debate Unveiled"

53:51 Testing Explanation: Address vs. Zip Code

01:00:57 "Lucas Calls Out the BS"

01:03:04 "Mechanic Missteps and Recommendations"

Episode 245 - Why Shop Owners Need a Plan Beyond Fixing Cars With Cecil Bullard

David Roman & Lucas Underwood — Mon, 01 Dec 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Cecil Bullard, industry veteran and business coach. Cecil shares the importance of properly valuing diagnostic labor in automotive shops, explaining why most shops fail to charge adequately for the complex testing modern vehicles require. The conversation highlights the necessity for shop owners to plan for their financial future, emphasizing retirement strategies and the risks of working solo. Finally, they discuss the value of building a strong team and why technicians with no interest in leading or managing should reconsider opening their own shop.

00:00 DHT's Impact on Male Development

08:25 Auto Shop Diagnostic Process

14:58 Hormones, Cars, and Adjustments

20:55 Optimizing Average Repair Order

26:23 Professional Standards in Coaching

32:23 "Raise Your Labor Rate"

33:52 "Revenue Variance Insights"

41:03 "Family Shop Management Plan"

46:51 "Contentment, Family, and Responsibility"

50:35 "Solo Work: Control vs. Risk"

57:30 Risk Balancing for Lifestyle Goals

01:02:58 Debt vs. Investing Motivation Struggles

01:06:09 Sun's Shift in Auto Shop Strategy

01:14:51 "Perspective and Self-Improvement Insights"

01:17:37 "Beyond Fixing Cars"

Bonus Episode - Smart Consumer Financing and the Modern Shop Owner’s Journey With Liz Perkins

David Roman & Lucas Underwood — Fri, 28 Nov 2025 18:00:00 -0600

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In this episode, Lucas and David are joined by Liz Perkins, shop owner, technician, and multi-business entrepreneur, along with Jesse Meddaugh from 360 Payments. Liz shares her journey of growing a business from shop operations to training and managing multiple ventures, emphasizing the importance of understanding and mastering the financial side of the company—even getting hands-on with bookkeeping for deeper insights. The conversation explores the impact of integrated consumer financing on shop sales and customer experience, with both Lucas and Liz highlighting how offering payment options can reduce stigma, increase approval rates, and empower customers.

00:00 "Seamless Consumer Financing Growth"

03:51 Streamlined Vehicle Financing Process

08:30 Rising Costs of Car Repairs

12:36 Guaranteed Results Over Cheap Fixes

15:21 "Negative Impact of Free Diagnostics"

17:00 "Choosing Free Diagnostics Wisely"

20:40 "Working Mom's Struggles"

23:26 North Carolina DMV Renewal Woes

27:24 "Keep Growing, Keep Building"

32:09 Quick Harness Installation Guide

32:45 "Frustrated Mechanic Wrecks Harness"

38:32 Bookkeeping vs. Accounting Confusion

40:48 Understanding Business Fees

43:53 DIY Accounting Confidence

45:51 "Monthly P&L and Accounting"

50:52 Efficient Scheduling for Long Commutes

54:28 Tire Service Pricing Inquiry

56:27 Balancing Growth vs. Staying Solo

59:10 Grammar Concerns with Dashes

Episode 244 - The Power of Accountability and Setting Standards in Business With Jeremy Hoyle

David Roman & Lucas Underwood — Mon, 24 Nov 2025 06:00:00 -0600

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In this episode, Lucas Underwood and David Roman are joined by Jeremy Hoyle, leadership coach and veteran of the family entertainment industry. Jeremy shares his personal journey from frontline worker to senior executive, emphasizing the importance of investing in your own professional development. The conversation delves into EOS and business fundamentals, with practical advice on leveraging KPIs and accountability to drive growth.

00:00 "Work Ethic and Ownership"

05:23 Leadership & Business Coaching Journey

10:44 "Dependability and Leadership Value"

19:37 "Building Layers for Growth"

23:39 "Improving Call Conversion Rates"

31:02 "Leaders Need Accountability Systems"

35:09 "Missed Conversations and Discipline"

38:26 Teaching Accountability Through Standards

45:05 "Mopping Mishaps and Frustrations"

50:12 "Policing Standards and Staffing"

56:50 Linchpins vs. Industrial-Era Education

01:03:09 "Struggles of Running a Shop"

01:03:49 "Sell the Shop"

Episode 243 - Facing Burnout and Building a Side Hustle With Kyle Buenger

David Roman & Lucas Underwood — Mon, 17 Nov 2025 06:00:00 -0600

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In this episode, David Roman and Lucas are joined by Kyle Buenger, owner of KB Mobile Programming. Kyle shares his journey from burnout in a traditional shop environment to launching his own mobile programming business in Phoenix, Arizona. The discussion centers on the importance of proper financial planning, including pricing and insurance, for independent technicians. It also addresses the challenges and opportunities of working in a market with limited diagnostic talent, as well as the need to develop systems that support growth and long-term sustainability.

00:00 "Inconsequential Things Won't Change"

09:04 "Initiative to Solve Programming Issue"

13:05 "Starting Work and Progressing"

18:45 Honda Accord vs Ferrari Debate

21:50 Maximizing Mobile Repair Profitability

27:55 Managing Expenses with Steady Income

32:48 "Progress Over Fear of Loss"

39:37 Raise Prices and Build Value

44:04 Avoiding Tool Salesmen

48:27 "Work Dispatch and Programming Process"

53:22 "Investing and Reinvesting in Business"

01:00:04 Diagnostic Testing and Routine Basics

01:08:20 Tampered Seat Belt Leads Trauma

01:09:47 Unwanted, Costly, Certified Repairs

Episode 242 - From Hot Yoga to Hot Leads With Hallie & Caroline of Shop Marketing Pros

David Roman & Lucas Underwood — Mon, 10 Nov 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Hallie Wasinger and Caroline Legrand from Shop Marketing Pros at the Sunrise event in Arizona. Hallie and Caroline share their expertise on the importance of identifying your shop’s ideal customer and crafting targeted marketing strategies, especially using Facebook, Google, and even programmatic ads. The discussion also covers the effectiveness of traditional marketing like mailers and coupons, the challenge of tracking ROI in advertising, and the nuts and bolts of creating engaging social media content.

00:00 Hot Weather Reactions Differ

09:10 Unexpected Heatwave Experience

11:21 Geographic Targeting for Business Pages

17:26 "Marketing Value-Added Services"

25:18 Streamlined Pricing Eliminates No-Shows

28:41 "Ethical Success vs. Unethical Gains"

36:18 "Luxury Laura Avatar Humor"

38:13 Marketing Strategy for Ideal Clients

45:31 Overpriced Analytics with Customer Tracking

48:46 Intrusive Client Data Proposal

56:18 "Auto Knockoff with Personality"

01:02:14 "Balcony Rescue Highlights Tension"

01:05:24 Dad's Shop: No Heat Experience

01:09:16 "Mama Kim's Guidance After Loss"

Episode 241 - Building Better Auto Shops Through EOS & Mastermind Groups with Adam Rath

David Roman & Lucas Underwood — Mon, 03 Nov 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Adam Rath to reflect on the journey and evolution of their industry mastermind group. Adam shares how the group has grown from its early days, emphasizing the importance of building a community where shop owners can collaborate and hold each other accountable. The hosts discuss the impact of implementing the Entrepreneurial Operating System (EOS) in their businesses, highlighting its role in shaping leadership and clarifying organizational vision.

00:00 Leadership Restructuring and Future Plans

05:58 Growth and Accountability Through Masterminds

13:41 Addressing Customer Education Gaps

20:16 "Self-Implementing EOS Journey"

24:36 Assessing Employee Alignment & Capability

27:01 End-Year Hiring Pitfalls

32:55 Survival Over Vision

39:59 Protective Leadership Commitment

43:56 Personal Reflection on Growth Ambitions

50:32 "Reviving Vision in Medical Device Sales"

57:02 Reflect and Appreciate Progress

01:02:56 Intentional Clarity Breaks

01:04:48 Streamlined Meeting Schedule Changes

01:08:32 "Successful Business and Industry Giveback"

Episode 240 - Transforming Auto Shop Training and Staff Accountability with Samantha Higdon from Shift Point Academy

David Roman & Lucas Underwood — Mon, 27 Oct 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point’s training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.

00:00 Top Tier Service Advisor Insights

08:01 Importance of Parts Deposit

14:25 "Communication Challenges with Autism"

20:58 Service Advisor Training Incident

25:58 Messy Hotel Stay After Bar Visit

32:35 "New CSR Training in NJ"

38:33 "Shopware Inspection with 5 Cs"

39:57 "Manual Workflow Explanation"

45:15 Cost Breakdown of Diagnostic Tests

50:37 Grocery Shopping Routine

55:48 Spring Car Care Clinic Recap

01:01:58 Faulty Inspection Uncovered

Episode 239 - The Real Risks Behind Cheap Collision Repair with Ken Miller

David Roman & Lucas Underwood — Mon, 20 Oct 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Ken Miller, owner of 821 Collision and president of AASP New Jersey. Ken outlines the ongoing challenges faced in the collision repair industry, stressing the relentless pressure from insurance companies and their impact on repair quality. He shares a chilling story about uncovering dangerously incomplete repairs on a nearly new vehicle, emphasizing the importance of thorough inspections and documentation. The conversation also explores the increasing overlap between collision and mechanical shops, driven by the complexities of ADAS systems and the need for greater collaboration and education in both fields.

00:00 Insurance Challenges Undermine Auto Repair

05:09 Tampered Seat Belt System Detected

08:00 Post-Collision Inspection Basics

12:45 Car Repair Struggles and Inspections

13:26 Car Imperfections and Concerns

16:43 Professional Responsibility Irrefutable

20:29 Insurers’ Auto Settlement Practices

24:50 Researching Title 17 Regulations

28:22 CEO-Employee Pay Gap Concerns

32:29 Dispute Over $40K Repairs

36:36 Calibration and Liability in Auto Repairs

40:22 Reluctance in Auto Repair Challenges

42:08 Insurance Companies' Calibration Dispute

46:44 Licensure Tied to I-CAR Accreditation

50:01 "Advanced Auto Tools Misjudged"

51:44 Challenges in Training and Labor Rates

55:46 Expanding Mechanical Team in NJ

58:14 Enhancing Mechanical Show Value

Episode 238 - Building on a Legacy Optimizing Shop Culture and Empowering Teams With Tonnika Haynes

David Roman & Lucas Underwood — Mon, 13 Oct 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Tonnika Haynes, second-generation shop owner of Brown's Automotive in Chapel Hill. Tonnika shares the inspiring story of her family’s legacy in the automotive industry, detailing her journey from growing up in her father’s body shop to taking over the business and navigating the challenges of shop ownership. The conversation covers the importance of maintaining strong core values and community involvement, the lessons learned from previous generations, and Tonnika’s commitment to supporting the next wave of automotive professionals.

00:00 Untold Story of Inspiration

06:28 Reflecting on Parental Work-Life Balance

15:27 Realization: "I'm Owed Nothing"

17:13 Gift of Parenthood Reflections

25:29 "Shop Evolution and Inspiring Leadership"

29:29 Buying a Corvette Dilemma

37:09 "Concerns Over Industry Representation"

42:26 "Dedicated and Punctual Workforce"

47:58 Choosing Family Over Long Hours

48:44 No "Kill Switch" for Illness

58:30 Shop Closure Decision Explained

59:37 "Car Service Delay Options"

01:05:55 "Memories of Downtown Snack Shop"

Episode 237 - How Mindset and Foundational Principles Can Change Your Shop’s Trajectory With Cecil Bullard

David Roman & Lucas Underwood — Mon, 06 Oct 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Cecil Bullard, who shares his recent experience recovering from major brain surgery and how it’s influenced his perspective on business and leadership. Cecil emphasizes the importance of foundational principles and clear communication in running a successful auto repair shop. The conversation also explores the challenges of pricing, profitability, and the need for a unified, professional standard in the automotive industry.

00:00 Delayed Pituitary Surgery Journey

08:32 Trash Disposal Frustration

13:44 Organized Shops Boost Customer Comfort

20:13 Small Shop Owners' Time Dilemma

23:27 Turning Struggles Into Opportunities

28:23 "Maximizing Profit on Tie Wraps"

35:41 Veteran Diagnostic Tech Dilemma

41:50 Discount Strategy Debate in Auto Shop

44:07 "Technicians Undervalued; Raise Rates"

48:43 Self-Regulate Industry Standards

56:17 Orthodontist Organizes Continuing Education Show

59:59 Airplane Oil Cap Mishap

01:06:00 "Motivation Beyond Money"

01:10:06 Investing in Legacy Over Luxury

01:16:57 "Overwhelming Support Before Surgery"

01:20:18 "Industry's Bright Future Ahead"

Episode 236 - Industry Burnout, Stress, Shop Culture, and Work-Life Balance With Nicholas Lerubino

David Roman & Lucas Underwood — Mon, 29 Sep 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Nicholas Lerubino, second-generation technician and lead tech at Mark’s Auto Service in Gillette, New Jersey. Nicholas shares how caring deeply about customers and the industry brought both fulfillment and stress, detailing the emotional toll of serving skeptical clients and navigating challenging shop cultures. The conversation examines the importance of achieving a work-life balance in the automotive industry, the realities of technician burnout, and the significance of having a supportive network within the field.

00:00 "Incriminated and Betrayed Heist"

06:03 "Eric's Vital Support"

07:25 Discovering Mario Rojas's Impact

10:40 "Brief Courtesy Call Notification"

15:26 Warranty Work Isn't Profitable

17:15 "Leaving Due to Shop Culture"

21:20 "Handling Employee Write-Up Concerns"

24:08 "Gravy Work vs. Practical Skills"

27:04 Failure to Follow Procedure

28:59 Throttle Body Diagnosed in Minutes

32:10 Fuel Leak and Code Issues

37:06 "Balancing Business and Personal Life"

40:06 "Expectations for Young Men's Work"

42:58 "Prioritize Work Over Leisure"

45:28 "Finalizing Paperwork Concerns"

50:57 "Process Obsession's Daily Impact"

54:04 Nearly Fatal Garage Door Incident

55:08 Avoiding Dangerous Road Stretch

58:20 Identical Specs Uncovered

Episode 235 - Gatekeeping vs. Mentoring in the Shop With Bob Leonard

David Roman & Lucas Underwood — Mon, 22 Sep 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Bob Leonard from Mobility Works. Bob shares his unique path from studying music to a long career in modifying mobility vehicles, detailing what drew him to working with adaptive equipment for individuals with physical disabilities. The conversation also explores the challenges and rewards in automotive education and training, from Bob’s passion for sharing knowledge to his observations on why the industry sometimes "eats its young."

00:00 Avoid Overcommitting Tasks

07:57 Hiring Red Flag: Unused Parts

12:27 "Understanding Disabilities Naturally"

22:00 "Rejecting Traditional Education Path"

25:39 "Bad Boss Experience at Gas Station"

28:46 Passion for Teaching vs. Gatekeeping

38:24 "Maximizing Young Workers' Potential"

41:39 Automotive Technology Evolution

49:05 Car Repair: Unclogging Sunroof Drains

51:43 Dealer Visit After Service Warning

59:08 "Use 'Q' Hardware to Prevent Squeaks"

01:04:32 Intricate 3D Wood Flooring Designs

01:07:30 "Spending Choices: Cars vs. Dining"

Bonus Episode - When Good Intentions Hurt Car Count, Conversions, and Business In General

David Roman & Lucas Underwood — Wed, 17 Sep 2025 18:00:00 -0500

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In this episode, Lucas and David are joined by Jesse Sammons and Todd Compton for an honest discussion on the challenges of running an automotive repair shop. Todd shares his experience of a dramatic drop in car count and revenue after switching marketing companies and tightening the types of jobs his shop accepted. The group explores the unintended consequences of restricting work too much, the importance of regularly reviewing shop processes and phone interactions, and the ongoing struggle to balance technician autonomy with effective leadership.

00:00 "Distant Busy Ties"

04:52 Google Ads Issue and Solution

07:41 Narrowing Service Scope Over Time

10:57 "Post-Trip Staff Meeting Insights"

16:11 Balance Between Growth and Rest

17:28 "Admitting Mistakes, Fixing Them"

23:48 Relentless Commitment to Research

27:24 Teaching Complexity: Duplication Challenge

29:27 Letting Go to Empower Growth

32:12 Mechanic Dedication Scale

36:52 Efficient Learning for Complex Systems

37:52 Intermittent Electrical Fault Challenges

41:38 Shifting Focus to Client Experience

46:55 Technician-Owner Relationship Dynamics

48:03 Unhelpful Car Inspection Practices

52:32 Technician Motivation and Performance Dilemma

54:39 Accountability Over Authority

58:13 Embracing Empathy Today

Episode 234 - Why Feedback and Connection Matter for Growth With Justin Allen

David Roman & Lucas Underwood — Mon, 15 Sep 2025 06:00:00 -0500

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In this episode, Lucas and David sit down with Justin Allen at TOOLS 2025 to talk about Justin’s journey in the automotive industry and his transition from sales to training with Hunter. Justin opens up about his struggles, the importance of building connections, and how past challenges have shaped his approach to supporting others in the industry. The discussion also covers the value of ongoing education, the impact of effective feedback and leadership styles, and the critical role that personal relationships and work-life balance play for shop owners.

00:00 "Childhood Relocation Impact"

10:00 "From Commune to Career Opportunity"

15:46 Collaborative Improvement, Not Direct Feedback

17:48 "Attracting People Pleasers"

21:55 Pursuit of Improvement Insight

27:43 "Balancing Freedom and Overcommitment"

36:31 "Reluctance to Embrace New Information"

41:07 Encourage Quiet Connections

44:27 "Networking Confusion: Forgetting Adam"

48:16 Overwhelmed by Financial Stress

56:29 Reluctant School Event Attendance

01:00:41 Landscaper's Business Growth Insights

01:04:06 "Online Distractions and Guilt"

Episode 233 - The Emotional Toll of Shop Ownership and the Road to Coaching Success With Anders Gustafson

David Roman & Lucas Underwood — Mon, 08 Sep 2025 06:26:00 -0500

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In this episode, Lucas and David are joined by Anders G. Gustafson, a former shop owner turned mentor, coach, and advisor. Anders reflects on his transition from corporate strategy and data analysis to shop ownership and eventually coaching, emphasizing the emotional toll and challenges of running a repair business. The conversation examines the distinctions between corporate and independent shop operations, the evolving complexities of the automotive industry, and the crucial importance of prioritizing employee satisfaction over customer satisfaction.

00:00 "Customer Care Drives Success"

05:55 "E-Commerce Business Consideration"

13:56 Career Path: Shop Chain Opportunity

20:33 Managing Large Retail Operations

22:25 Troublesome Nationwide Parts Store

28:42 "Strategies for Repair Shop Success"

35:03 "Replica 1992 Pizza Hut Idea"

38:41 Nostalgic Blockbuster Prediction Moment

45:04 Volvo's Pioneering Truck Safety Technology

47:42 Automotive Entrepreneurship Opportunities

57:42 Guiding a Friend's Journey

01:00:06 "Discussing Insecurities and Sibling Rivalry"

Bonus Episode - Nationwide Warranties and Providing Value for Repair Shops With NAPA's Jason Rainey & Matt Crumpton

David Roman & Lucas Underwood — Wed, 03 Sep 2025 18:00:00 -0500

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In this episode, Lucas is joined by Jason Rainey, head of the Napa Auto Care program, and Matt Crumpton, Director of Program Development. Jason and Matt break down what makes the Napa Auto Care program valuable for shop owners, including a wide range of benefits from business development support to a robust nationwide warranty. They also discuss Napa's efforts to attract and retain technicians, highlighting new initiatives like the Team Tool Rebate program and ongoing investments in technician training.

00:00 Napa's Future: Innovation and Partnership

06:03 AutoCare Program: Supporting Member Growth

08:45 Elevating New Partnerships Strategically

10:09 Napa Auto Care Advisory Insights

13:18 NAP's Shift to Professional Market

19:08 Leveraging Napa Programs Effectively

22:03 Top-Tier Napa Auto Tech Training

23:17 Auto Care Recruitment and Retention Initiative

28:26 Senior Techs Advise Against Costly Tools

31:03 Evolving Technician-Support Dynamics

34:47 Carlyle Tool Rebrand Announcement

37:56 "Auto Care Education and Outreach"

40:52 "Comprehensive National Warranty Program"

43:27 "App Autocare's Nationwide Warranty Service"

48:24 "Napa's Century of Partnership"

52:27 Managing Partner Expectations Through Transparency

53:40 Improved Warranty Tracking Needed

56:58 Maximizing Member Engagement

Episode 232 - Changing Shop Hiring and Workplace Culture With Lisa Coyle & Joelle Pollack

David Roman & Lucas Underwood — Mon, 01 Sep 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Lisa Coyle and Joelle Pollack from Promotive to discuss the evolving landscape of hiring in the automotive industry. Lisa explains how Promotive has grown by building a strong candidate database, highlighting the persistent challenges of matching technician ability with shop needs. The hosts and guests explore the importance of shop culture in retaining employees, sharing actionable advice on transparency, leadership, and communication with teams.

00:00 "Hucklebuckle Lesson Learned"

05:33 "Hilarious Job Site Misunderstanding"

13:53 Basketball Tournament Encounter

19:01 Cultivating Strong Workplace Culture

26:28 Commitment to Leadership Development

28:16 Hiring Challenges and Cultural Framework

32:33 Improving Shop Communication with Data

42:19 "Clarifying Goals for Travel and Business"

43:48 Career Transition Concerns

50:58 "Handling Client Upsets Maturely"

54:53 "Owner Expectations vs. Technician Reality"

01:00:09 Shop Owner Retirement Challenges

Bonus Episode - Things I Wish I Knew Before Owning a Shop

David Roman & Lucas Underwood — Thu, 28 Aug 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Greg Schuler, Christian Beyer, Chad Kaemingk, and Joseph Augustine to discuss the realities of shop ownership and what they wish they’d known from the start. Joseph shares his experience with the pitfalls of hiring friends and family, stressing the benefits of implementing production-based pay for technicians and clear roles for staff. Greg emphasizes the importance of establishing systems and processes, particularly when transitioning leadership and ensuring team members understand what success looks like. The conversation also touches on the changing expectations of today’s workforce and the value of leadership that goes beyond simply “fixing cars.”

00:00 "From Engineering to Maintenance Leadership"

06:50 Unexpected Journey into Family Business

07:14 Family Business Challenges and Changes

14:20 Scaling Challenges with Specialized Business

19:35 Struggling with Multiple Roles

20:21 Struggling to Find Work-Life Balance

28:46 "Proven Business Methodology Essential"

30:39 Operational Protocols and Responsibilities

33:47 "Accountability Requires Clear Standards"

38:06 "10-Year System Development Insights"

43:01 Lack of Business Systems Leads to Fraud

43:41 Implement Systems for Success

49:23 "Don't Hire Apprentices First"

54:15 Business Chaos Without Clear Financials

56:28 Lack of Business Knowledge

58:22 "Daughter's Crochet Creations Soar"

Episode 231 - The Aftermath Of A Shop Betrayal That Almost Sunk The Business With Lauralee Schmidt

David Roman & Lucas Underwood — Mon, 25 Aug 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Lauralee Schmidt at Vision. Lauralee opens up about the challenges she faced with a former shop manager who, she later learned, had attempted to bankrupt her shop to buy it at a low price. The hosts and Lauralee also discuss the importance of processes and policies in running a successful automotive business, including Lauralee’s recent experience teaching a class on this topic. The conversation takes a lighthearted turn as the group delves into industry relationships, social media habits, and the challenges of balancing business ownership with family life.

00:00 "Shop Spotlight Ambitions"

10:41 "Workshop Dynamics and Adaptation"

15:58 Uncovering a Manager's Hidden Scheme

22:03 Suspicious Cash Deposits

27:29 Messy Eater Confession

30:57 Social Media and Self-Worth Discussion

35:36 Gideon Ridge: Scenic Mountain Dining

39:40 Family Homestead Dream

49:57 DIY Disaster and Eviction

54:49 "Rent Out Multi-Unit Properties"

57:31 Living Large, Spending Small

01:01:18 Sugar Restrictions in Childhood Memories

Bonus Episode - Lessons Learned from Automotive Experts Tom Ham, Eric Mrozinski, and Ryan Stone

David Roman & Lucas Underwood — Wed, 20 Aug 2025 18:00:00 -0500

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In this episode, Lucas and David are joined by Tom Ham, Ryan Snow, and Eric Mrozinski to discuss the pivotal lessons they have learned in shop ownership and management. Tom shares the importance of hiring "nice" people and the critical role of setting and knowing your shop's numbers. Eric highlights how implementing a robust shop management system transformed their workflow and overall business efficiency. Ryan and the group discuss the challenges of acquiring versus starting a shop, as well as the necessity of strong processes, people, and incremental improvements in building a successful business.

00:00 Transmission Shop Workflow Challenges

05:45 Career-Changing Aha Moments

07:18 "Embracing Change and Growth"

11:26 Software Integration Aha Moment

14:17 Leadership Challenges in Established Business

18:23 Navigating Family Business Leadership Shift

22:13 Service Advisor to Business Partner

26:45 Insights on Experience and Perspectives

27:51 Strategic Acquisition and Hiring Plan

32:31 "Deciding the Shop's Future"

37:15 Adapting Pricing Strategy for Success

40:16 Value of Replica Car Repairs

42:12 Mercedes Repair Cost Expectations

48:04 "Financial Literacy for Business Owners"

50:31 Unexpected Encounter During Riots

54:37 Luxury Car Client Expectations

56:28 Shift to Human-Centric Investments

59:37 "Slow Changes for Business Success"

Episode 230 - Navigating Growing Pains & Shop Expansion With David Veldman

David Roman & Lucas Underwood — Mon, 18 Aug 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by David Veldman at Vision KC 2025. David Veldman shares the real-world challenges of shop ownership, from the struggles of expanding to a larger location to the tough decisions involved in managing staff. The conversation covers the impact of team dynamics on shop culture, the complexities of setting boundaries between personal and professional relationships, and the ongoing battle with financial management as a business grows.

00:00 Joe Rogan's Ad-Filled Show

09:00 Shop Challenges and Staffing Issues

13:22 Employee's Troubling Decline Noticeably Ends

21:12 Ultimatum for Managing Attendance Issues

24:55 Struggling with Staff Turnover

27:23 Technical Troubleshooting Leadership Insights

34:47 Unexpected Movement Caught on Camera

42:14 Urgent End-of-Day Money Deadline

44:07 Financial Planning Tool Consideration

53:20 Struggles with ADHD and Meth

57:33 Dangerous Drug Behavior Spread

59:34 Managing Drug Side Effects

01:08:17 Read Food Labels, Choose Wisely

01:09:50 Modern Wheat Causes Gluten Issues

Episode 229 - Small Town Shop Challenges and Big City Solutions With Connor Tracy & Elijah McMillan

David Roman & Lucas Underwood — Mon, 11 Aug 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Connor Tracy and Elijah McMillan at VisionKC 2025. Elijah shares the unique challenges of operating an auto repair shop in a rural community with just 2,500 households and discusses his considerations for relocating to a larger market. Connor and the hosts discuss the common pitfalls shop owners face when expanding or acquiring existing businesses, emphasizing the importance of due diligence and understanding capital outlays. The group also explores evolving marketing strategies and the growing role of technology—like AI-driven analytics—in helping shops attract and retain customers.

00:00 Potential Shop Relocation Doubtful

05:57 Financial Consultant Exposes Shop Fraud

15:00 "Rejected Skullet Idea"

18:34 From Hobby to Profession

23:02 "Unexpected Walgreens Encounter"

28:12 Houston Hip Hop: Lean Culture

35:34 Faulty Fuel System Issues

43:30 Shop Relocation Strategy

45:12 Christmas Tree Fleet Operations

49:32 AI Call Conversion Analysis

57:18 Optimizing Appointment Attendance Revenue

01:01:32 Tool Effectively Analyzes Customer Feedback

01:06:18 Trampoline Park Conference Blunder

Episode 228 - Going From Job Hopper to Shop Leader With Ali Norton and Luke Wetters

David Roman & Lucas Underwood — Mon, 04 Aug 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Ali Norton and Luke Wetters from Rozema Car Care. Ali shares her journey from being a self-described "professional job hopper" to finding her footing as a service advisor and now transitioning into a management role. The discussion covers the steep learning curve and challenges facing new advisors, the importance of a supportive shop culture, and how training and mindset shifts transformed Ali’s performance and the team's dynamic.

00:00 Career Change: From Job Hopper to Advisor

09:52 "Two-Year Competence Journey"

15:27 Adversarial Dealership Environment Impact

18:38 Dispatch Struggles Due to Skills Gap

22:10 Diagnostic Time Crunch Issues

31:20 "Detailed Info Speeds Up Process"

35:20 "Luxury Truck with 25 Miles"

39:12 Growing Pains of Business Ownership

43:54 Insurance Coverage Concerns

49:13 Insurance Coverage Risks Explained

58:03 Loaner Car Totaled: Driver Safe

01:01:13 Surprising Settlement: From 25K to 89K

Bonus Episode - Steering Alignment Debates, Shop Culture, and Juwan Fields’ Journey to ASTA

David Roman & Lucas Underwood — Fri, 01 Aug 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Juwan Fields for a lively conversation about his journey through the automotive industry and his experience transitioning from automotive to forklift repair and back again. Juwan opens up about the challenges of feeling disconnected and gatekeeping within the industry, while Lucas and David share stories about business struggles, the value of sharing knowledge, and lessons learned from missteps.

00:00 "Steering Wheel Importance Ignored"

05:10 Steering Wheel Criticism

08:51 Eric's Stinky Shop Prank

09:57 "Bolognese Recipe Basics"

15:29 Feeding Dispute Over Chicken Nuggets

17:20 Parenting: Encourage Healthy Eating

22:06 Struggling to Convince Customers

25:34 "Buying vs. Starting a Business"

26:52 Rethinking Knowledge Sharing

30:37 Car Industry Career Journey

34:38 "Surprise Trip to Asta Expo"

39:23 Self-Education and Dedication

41:07 "Importance of Checking Tools"

43:16 Avoid Trusting Initial Readings

46:14 Gear Rack Noise Issue

51:56 Warranty Claims Misdiagnosis Issues

52:59 Lifetime Warranty Sales Tactics

57:25 Excited for ASTA Event

59:36 "Please Wait for Upload"

Bonus Episode - Unlocking Automotive Shop Success With The Power of Industry-Specific Accounting

David Roman & Lucas Underwood — Wed, 30 Jul 2025 18:00:00 -0500

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In this episode, Lucas is joined by Eric Jorn of Kaizen CPA and Advisors, who also serves as the Chicagoland chapter leader for the Midwest Auto Care Alliance. Eric shares his unique journey from service advisor at a Toyota dealer to automotive accounting specialist, highlighting the value of having an industry-specific CPA. Together, they discuss the importance of proper financial structures for auto shops, including setting up the correct chart of accounts and understanding operational costs.

00:00 "Importance of Business Coaches"

05:31 Guiding Small Business Accounting Setup

08:34 Learn Accounting Basics Before Outsourcing

11:43 Tax Auto-Categorization Issues

15:36 Auto Repair Costs Need Increase

18:44 Human-Centric Business Value Importance

19:48 Maximizing Business Value Class

23:03 Empowering Employees for Industry Change

27:11 Empowering Ethical Business Leadership

32:08 Ego, Coaching, and Change

33:23 "Solving Meaningful Problems"

39:19 Smart Pricing for Profitability

41:17 Conflicting Financial Strategy Approaches

46:05 Strategies to Minimize Payroll Taxes

48:02 "Rethinking Work Compensation Paradigms"

50:27 Forward-Thinking Accountant Necessity

54:17 Lack of Financial Oversight Warning

Episode 227 - The Heartbreak and Hardship of Burnout With Darin Johnson

David Roman & Lucas Underwood — Mon, 28 Jul 2025 06:00:00 -0500

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In this episode, Lucas and David sit down with Darin Johnson, owner of Darin’s Auto Repair in Great Bend, Kansas. Darin shares the challenges of running a busy one-man shop, including the struggle to maintain a work-life balance and the tendency to discount services for customers emotionally. The conversation covers the importance of implementing shop management software, establishing more effective pricing strategies, and setting clearer boundaries to prevent burnout. Unfortunately, since this recording, Darin appears to have closed his business.

00:00 First Truck Drive Experience

07:10 Balancing Family, Work, and Support

15:17 Hiring and Training Essentials

16:16 Hiring Strategy: Prioritize Tech Roles

21:48 Efficient Schedule for Maximizing Revenue

32:23 Finding Sustainable Work-Life Balance

37:28 Structured Scheduling Strategy

40:59 "Optimizing Work Schedule Efficiency"

46:46 "Action Plan Essentials"

48:58 Optimizing Labor Rate Increments

59:01 "Vision Conference: Unite Shop Owners"

01:01:48 "When It Clicked for Me"

Bonus Episode - The Biggest Onboarding Mistakes Managers Make and How to Avoid Them

David Roman & Lucas Underwood — Wed, 23 Jul 2025 06:00:00 -0500

Don't get to the end of this year wishing you had taken action to change your business and your life.
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In this episode, Lucas and David are joined by Adam Liu, and Paul Glowe for a candid discussion on common onboarding mistakes for new managers. The conversation highlights the common pitfall of unclear role expectations when shop owners hire their first manager, especially in family-run businesses. Adam and David share practical advice on the importance of clear task lists, job descriptions, and sticking to established onboarding processes—regardless of personal relationships.

00:00 Role Clarification in Management

09:16 "Effective Data Strategy in Shopware"

13:58 Defining Role Expectations

19:52 Family Dynamics in Business Frustration

24:04 Balancing Hard Work and Knowledge

29:13 Business Breakthrough Realization

34:08 "Motivation Through Peer Interaction"

39:17 Focused on Customer Experience

45:31 HVAC Insights from Automotive Experience

47:32 Efficient HVAC Diagnostic Approach

53:14 Pricey Diagnostic and Refrigerant Costs

01:00:03 "Jeep's Brake Disaster"

01:04:26 "Understanding Bitterness and Empathy"

Episode 226 - Breaking Through Burnout With Dan Thieken and Mason Weeks from Vision 2025

David Roman & Lucas Underwood — Mon, 21 Jul 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Dan Thieken and Mason Weeks to discuss the challenges and triumphs of running an independent automotive shop. Mason shares his journey of starting, closing, and reviving his shop, highlighting the pitfalls of expanding too quickly and the importance of learning financial fundamentals. The group explores actionable strategies, such as raising prices, implementing inspection processes, and leveraging the 300% rule, to maximize profitability and shop efficiency.

00:00 Unscheduled Meetings Discussion

08:39 Failed Landing Flare Technique

12:57 Mike's Bland Humor

21:29 "Young Entrepreneur Leases Local Shop"

22:52 Regrets of Expanding Too Soon

27:09 Generosity's Financial Consequences

36:23 "Follow 300% Inspection Rule"

42:37 Car Repair: Safety and Responsibility

45:24 Boutique Auto Service Pricing Strategy

52:47 Importance of Providing Repair Estimates

54:26 Mechanic's Duty to Ensure Safety

01:01:02 Smart Investment in Custom Package

01:04:53 Bought Scanner for Versatility

01:11:18 Faulty Charger Sparks Gas Hazard

Bonus Episode: AirPro Answers Industry Criticism and ADAS Calibration Myths Head-On

David Roman & Lucas Underwood — Fri, 18 Jul 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Chuck Olsen and Josh McFarlin from AirPro to address recent controversy and questions circulating online about AirPro’s Augie calibration tool. Chuck and Josh set the record straight by diving into the rigorous testing process behind Augie, emphasizing the company’s commitment to safety and proper calibration. They also discuss the challenges of evolving technology in the automotive industry, the importance of continuous learning, and the need for constructive industry conversations—rather than social media drama—when evaluating new tools and processes.

00:00 Lifelong Automotive Career Journey

06:54 Evolving Career in Automotive Diagnostics

11:21 "Career Exploration to Ford Mastery"

19:07 Air Pro Discussion and Controversy

22:38 "Innovating System Calibration Process"

32:33 Technician's Misunderstood ADAS Calibration

37:41 Q&A: Clarifying Tool Capabilities

39:46 ADAS Calibration Task Force Insights

46:16 Ford's Collision Repair Staffing Imbalance

52:22 Calibration Challenges in the Automotive Industry

57:36 Recall Confusion with High-End Car

01:05:21 Technician Liability and Calibration Risks

01:11:08 Windshield Replacement Without Recalibration

01:13:35 Glass Installation and Calibration Issues

Episode 225 - Escaping Communism to Become An Auto Tech Innovator With Uwe Kleinschmidt from AutoTechIQ

David Roman & Lucas Underwood — Mon, 14 Jul 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Uwe Kleinschmidt, formerly of Autovitals and now with Autotech IQ. Uwe shares lessons from his upbringing in East Germany and his journey to becoming a technology leader in the automotive industry. The conversation explores the challenges and importance of a strong shop culture and process, the need to empower customers through transparent digital vehicle inspections (DVI), and the evolving role of AI in improving shop communication and operational consistency.

00:00 Visit to David's Tense Shop

10:01 California Gas Price Concerns

14:06 Community College Enrollment Surge

19:37 "Value of First-Gen Immigrant Workers"

23:43 Chancellor Cole's Election Strategy

30:57 Engineer Relocates to Boost US Sales

36:48 "Choosing Shopware for Consistency"

40:29 "Adopting Carolyn's Shop Success Model"

45:25 Customer-Driven Sales Approach

48:49 Guided Customer Research Prompts

58:59 "Handle Unknown Text Links"

01:00:21 "Client Portal Development Needed"

01:05:53 The Curse of Knowledge in Retail

Bonus Episode - Build A Winning Shop Culture With Pizza Parties!

David Roman & Lucas Underwood — Thu, 10 Jul 2025 18:00:00 -0500

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In this episode, Lucas and David are joined by Samantha Higdon, Kevin Rozema, and Frank Scandura for a lively discussion about shop culture. The group highlights the crucial role of structure and systems in establishing and sustaining a positive workplace environment. They also emphasize the impact of one disruptive individual on team morale and performance, sharing real-world experiences of how quickly culture can improve once a toxic influence is removed. Finally, the conversation explores the connection between strong internal culture and public perception, stressing that shops with clear values and expectations not only attract better employees but also build greater trust with their customers.

00:00 "Schindler's Ongoing Legacy"

05:50 "Defunct Culture Exposed"

09:18 Implementing Shopware Systematically

09:46 Refining Workflow and Company Culture

14:09 Establishing Team Structure and Culture

17:50 Misaligned Hiring Risks Culture

20:04 Workplace Challenges for Technicians

24:45 Unmet Expectations Ruin Cultures

27:08 Shifting Focus for Profitability

31:34 Guiding Aspiring Automotive Careers

35:48 Mandatory Quarterly Education Benefits

39:58 Stop Temporary Fixes, Solve Core Issues

41:41 "Unhealthy Dynamics and Letting Go"

44:56 Toxic Leadership Dynamics

47:24 Shop Manager's Crucial Role

51:53 Promoting Continuous Automotive Education

55:17 "Adaptability: Embrace Change"

Episode 224 - Breaking Free From A Toxic Partnership to Thriving In A Solo Shop With Nate Winston

David Roman & Lucas Underwood — Mon, 07 Jul 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Nate Winston, who shares the story of leaving a long-term business partnership to open his own shop. Nate discusses the challenges and emotional toll of a toxic partnership, the importance of having clear roles and written agreements in business relationships, and the remarkable improvements in his well-being and shop success after going solo.

00:00 Affordable Custom Clothing Solutions

09:14 "Business Partnership Gone Wrong"

13:59 Missing Documentation Dilemma

16:46 Unexpected Lawsuit Loss: $15K Withdrawn

26:01 Banter Over Responsibilities with Juan

32:00 "Rarity of Genuine Selflessness"

35:11 Father's Resilience in Adversity

40:24 Increased Work Hours Achieved

46:19 Argument Led to Tragic Outcome

53:49 Goal-Setting Through Strategic Planning

54:52 Effective Goal Management

01:04:23 "Processing Loss and Grief"

01:08:19 Documenting Family Memories Intentionally

01:13:08 Trusting Independence at Age 10

Episode 223 - Modernizing a Family Shop At Jerry's Automotive With Chris & Lydia

David Roman & Lucas Underwood — Mon, 30 Jun 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Chris Luoma, owner of Jerry’s Automotive in Lansing, Michigan, and his wife-to-be, Lydia. Chris shares the story of stepping into a third-generation family business during a challenging transition, modernizing the shop by implementing systems like DVIs and updated parts and labor matrices, and the impact these changes had on the team and client base. Together, the group discusses the challenges and rewards of growing a single-location business, the importance of maximizing one shop before expanding, and the realities of balancing business ownership with family life.

00:00 Union Carbide Catastrophe

10:19 Focused Expansion of Existing Location

15:27 Avoiding Messy Boundaries

18:28 Family Business Takeover Dynamics

26:32 Elusive Goal of Success

29:27 "Facebook Friend's Unforgettable Prank"

37:11 "Diner vs. Steakhouse Costs"

38:48 Expensive Restaurant Nightmare

44:28 Tragic Cycle of Forgetfulness

48:56 DIY SodaStream Refill Setup Hazard

56:09 Antibiotic Misuse Causes Health Crisis

01:01:52 Innocent Misunderstanding at Dinner Table

Episode 222 - Building Authentic Brands and Leadership in the Automotive Industry with Josh Parnell

David Roman & Lucas Underwood — Mon, 23 Jun 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Josh Parnell of Limitless Leadership. Josh explores the challenges of leadership in the automotive industry, emphasizing the importance of connection and trust-building within teams. The discussion dives into effective onboarding, consistent coaching, and why prioritizing leadership development is essential for sustained business growth.

00:00 Father-Son Love and Acceptance

08:12 Consolidating Cosmetics Ventures

14:03 Pioneering Black Woman in Men's Grooming

18:45 High-Quality Personal Care Products

23:25 Expert Insights on Corporate Culture

28:48 "Effective Communication and One-on-Ones"

34:33 Embracing Self-Doubt and Awareness

40:01 Reassuring Client After Bad Experience

44:43 Mastery Through Focused Practice

49:40 "Prioritizing Vacation Time"

58:55 Passion Fuels Diagnostic Mastery

01:00:12 Over-Invested Technician Dilemma

01:09:19 Strategizing Scenarios for Clarity

01:12:11 Muscle Supplements: Dosage and Effects

01:15:26 Podcast Musings: Seeking Direction

Episode 221 - Alexander Edwards Reveals the Truth About Consumer Choice and Automotive Innovation

David Roman & Lucas Underwood — Mon, 16 Jun 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Alexander Edwards, president of Strategic Vision. Alexander shares his expertise on consumer psychology, emphasizing the importance of truly understanding what customers value and how this impacts success in the automotive industry. The discussion covers the challenges and misconceptions around electric vehicles, including why EV adoption has faced so many hurdles in the U.S. Alexander also offers actionable advice for shop owners and service advisors, stressing the need for honesty, responsiveness, and clear communication to earn customer trust and long-term loyalty.

00:00 "Consumer Hesitance on EV Adoption"

08:11 "Breach of Trust in Service Choices"

12:10 "Politics vs. Practicality in Environmental Policy"

17:33 Chinese Auto Industry Challenges

26:23 Political Predictions & Public Sentiment

27:57 "Politically Driven Policy Challenges"

34:21 Chinese EVs Surpass in Quality and Innovation

42:09 Focus Group Shifts on U.S. Finances

45:08 Innovation Crucial for U.S. Progress

50:22 Overseas Hiring Reality Check

56:25 Automation Threatens Gig Economy Jobs

01:02:52 Respect Leads to Success

Episode 220 - Navigating ADAS Calibrations, Shop Liability, and Industry Change with Ben Johnson

David Roman & Lucas Underwood — Mon, 09 Jun 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Ben Johnson at ETI ToolTech in San Diego. Ben shares his insights from this year’s show, emphasizing the importance of industry panels that represent a range of perspectives, especially highlighting the challenges shops face with ADAS calibrations and the gap in education for shop owners and technicians. The conversation dives deep into the problems with calibration procedures, the liability and insurance risks associated with improper ADAS repairs, and the critical role that documentation and process play in protecting both shops and consumers.

00:00 "Education Key to Solving Tech Issues"

09:20 "Vehicle Service Info Challenges"

14:44 Fleet Company Declines Repairs

18:43 Blind Spot Monitoring Misalignment

24:18 Insurance Lessons: Misunderstanding Umbrella Coverage

27:14 Uninsured Calibration Risks

34:48 Calibration Center Business Insight

39:20 Shop Evolution: Adapting to Mainstream Challenges

42:15 OE Statements Ensure Reimbursements

51:50 Toyota's Multi-Fuel Energy Strategy

57:12 Changing Mindsets Over Three Years

01:01:13 Understanding Emerging Tech in Auto Repair

01:04:49 Industry Collaboration Realization

Bonus Episode - Shop Productivity Lessons From Industry Pros On Workflow, Tech, and Team Training

David Roman & Lucas Underwood — Wed, 04 Jun 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Jacob Wierengo, Brandon Ballou, Thomas Andrews, and Brett Hunziker for a deep dive into shop workflow and productivity. The group discusses the common challenge of scaling processes as independent repair shops grow, emphasizing the need to move shop operations and workflow out of the owner's head and into documented, team-driven systems. They also underscore the importance of regular staff meetings and ongoing training in fostering buy-in and consistency among the team. Plus, the conversation touches on adapting workflow tools and technology—like the use of Shop-Ware—to fit the unique needs of each shop.

00:00 Overdosing on Medication

07:56 Streamlining Shop Workflow Insights

15:32 Challenges in Shop Workflow Transition

19:23 Improving Customer Communication

24:40 Streamlining Shop Operations Independently

32:09 Shop Process Optimization Strategy

33:18 Overlooked Soft Skills in Training

41:07 "Streamlining Meetings with Otter AI"

43:48 "Workshop Workflow Coordination Process"

53:06 Job Pricing and Buffer Strategies

58:35 "Building a High-End, Honest Brand"

01:02:46 "Unpaid Rotating Tech System"

01:05:13 Car Troubles: Efficient Scheduling

Episode 219 - Bringing AI and Immersive Learning to Automotive Training with Vlad Shishkaryov

David Roman & Lucas Underwood — Mon, 02 Jun 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Vlad Shishkaryov, founder of Bridge Learning Tech. Vlad dives into the evolution of technical training in the automotive industry, emphasizing the importance of creating engaging, high-fidelity training content that adapts to shorter attention spans. The conversation explores the challenges and limitations of virtual and augmented reality training tools and highlights the need for scalable, accessible solutions that don’t require costly new equipment. Vlad also discusses the ongoing struggle to build customer trust in automotive service and how innovative training and transparent practices can help bridge the gap between legacy and newer technicians.

00:00 Engaging Training Techniques with AI

03:19 "Education's Relevance in Tech Era"

08:01 AR/VR Training Cost Concerns

12:37 Challenges in Technician Training Buy-In

16:24 "Incentives Crucial for Technician Jobs"

17:35 Wiring Glitch Causes Fan Malfunction

20:05 Surveillance and Intrigue in Pakistan

25:58 Expanding EV Safety Certification Outreach

29:32 Streamlined Digital Learning for Certification

31:13 From Kia to Consultancy

35:42 Overcoming Complex Dealer Pay Plans

37:01 "Video Tech Enhances Auto Inspections"

41:43 Dealership Service Contract Dispute

45:09 Finance Training: Manipulation and Omission

47:49 Ongoing FCA Case and Consumer Impact

52:18 "Leap Forward Podcast Launch"

55:21 Calibration Practices Debate in Auto Shops

57:03 "Solving Communication and Trust Issues"

Episode 218 - How Arun Coumar Builds and Buys Successful Auto Shops

David Roman & Lucas Underwood — Mon, 26 May 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Arun Coumar from The Institute Summit 2025. Arun opens up about his journey managing multiple shops, including the challenges—and lessons learned—of buying struggling businesses and turning them around. The hosts discuss what it takes financially for a technician to become a successful shop owner, sharing practical numbers and strategies for buying existing shops versus starting from scratch. Arun also reflects on scaling back side projects to focus on high-ROI activities, highlighting the importance of prioritizing time and energy as both an entrepreneur and a new parent.

00:00 Gym Concerns Over Job Ability

07:28 Buying a Shop with Seller Financing

13:49 Manufacturer Partnership Requirements

20:25 Value of a Coach in Business

21:57 Prioritizing High ROI Tasks

26:58 Corvette Seat Malfunction Incident

36:06 Cold Weather Truck Trouble

37:36 Transmission Assembly Troubleshooting

43:20 Fear of Car Incident Escape

53:11 Early Payout: Transition Agreement

57:06 "Train Triggers Crossing Arms Repeatedly"

01:03:24 Taxpayer's Frustration and Threats

01:08:50 City Budget: Police Funding Concerns

01:10:00 Pension Crisis Burdening Budgets

01:17:56 Rand Paul's Budget Highlight Reel

Episode 217 - Going From Management to Ownership To Transform a Tire Shop with Michael & Anna Bellevue

David Roman & Lucas Underwood — Mon, 19 May 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Michael and Anna Belliveau from the Institute Summit 2025. Michael shares his journey of purchasing an automotive shop and how he successfully increased sales by rebranding and transforming it into a tire and mechanical facility. Anna highlights the importance of investing in the shop's appearance and branding to attract more customers. Additionally, Michael discusses his future vision of expanding to multiple locations while maintaining exceptional customer service, drawing from his diverse experience in the automotive industry.

00:00 Winter Tire Change Woes

09:29 Sister’s Preferential Treatment

14:40 Parking Dispute Leads to Towing

20:08 Renaming Positions Boosts Professionalism

21:46 Business Longevity and Transition Coaching

29:51 Building Enhancements Boost Local Visibility

37:14 Reflections on Buying a Divided Shop

37:47 Overpaid for Business; Misjudgment Unveiled

43:25 Frustrated Customer's Investment Return Demand

49:34 Comprehensive Car Diagnostics Explained

58:22 No "Silver Bullet" for Wealth

01:02:35 Striving for Car Perfection

01:08:06 "Sticking to Strengths in Business"

01:10:39 "Exchange for Growth Journey"

01:17:26 Visionary and Integrator Dynamic

Episode 216 - Can You Achieve High Performance Through Coaching with Cecil Bullard and Michael Smith

David Roman & Lucas Underwood — Mon, 12 May 2025 06:00:00 -0500

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In this episode of the Changing The Industry Podcast, Lucas and David are joined by Cecil Bullard and Michael Smith from the Institute for Automotive Business Excellence. Cecil shares his insights on the importance of having a clear vision for the future of your business and personal life, emphasizing the need to plan for the long term. Michael provides valuable advice on the significance of high-performance culture and how setting the right expectations can lead to sustainable success.

00:00 Self-Reliant Problem Solver

09:43 "Personal Goal Setting Realization"

14:10 Realization About Business Adaptation

17:39 "Prepare for Future Transitions"

25:38 Managerial Strategy and Communication Issues

30:58 Unique Auto Service Advantage

35:26 "Strategic Meeting Preparation"

40:56 "Owner Commitment for Success"

46:20 Replace Negativity with Positive Leadership

48:25 Work Delays and Challenges

53:17 "Prioritize People Development Over Metrics"

01:01:33 Frustration's Psychological Roots in Performance

01:07:09 "Life's Bigger Picture & Goals"

01:09:07 Tombstone Exercise: Legacy Writing

Episode 215 - Upending Automotive Credentials With The AVTECC Initiative With David Macholz

David Roman & Lucas Underwood — Mon, 05 May 2025 06:00:00 -0500

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In this episode, Lucas and David welcome David Macholz, the President and CEO of AVTECC (Advanced Vehicle Technology Education and Credentialing Coalition), to discuss the evolution of the automotive education industry. David shares his journey from a career in education to leading a company focused on reimagining vehicle technology education. The conversation highlights the need for performance-based certification to address the industry's skills gap. David also emphasizes the importance of moving beyond traditional testing to ensure technicians have the competencies necessary for today's advanced automotive technologies.

00:00 Lack of Professional Pathways

09:46 Substitute Teaching at BOCES

13:37 Reflecting on Career and Education Choices

20:10 ASE Certification Boosts Technician Salaries

22:58 "AvTech: Redefining Learning Approaches"

27:03 Diverse Learning Styles Explored

36:48 Rethinking Student Credentialing Methods

42:06 Questionable Accreditation Practices

43:04 Credentialing Standards vs. Budget Priorities

53:19 Marketing Recognition Impacts Perception

57:23 EV Safety Certification Overview

01:02:13 "Industry Lacks Essential Education"

01:06:12 Seeking Support for Innovative Industry Advancement

01:14:09 Engaging Founding Supporters

01:15:50 Gratitude for Industry Support

Bonus Episode - The Impact of Returns, Inventory, & Technology on Auto Parts Pricing with WorldPac

David Roman & Lucas Underwood — Wed, 30 Apr 2025 18:00:00 -0500

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In this episode, Lucas and David are joined by Brandon Ballou, Dominic Garcia, David Heine, and Nancy Sanguinetti for a wide-ranging discussion on technology and change in the automotive parts industry. The group highlights the increasing use of AI in both content creation and automotive repair, including how AI-driven tools could revolutionize parts ordering and reduce costly mistakes. They also discuss Worldpac's recent advancements, such as updates to Speed Dial 2.0 and improvements in customer experience, and touch on industry-wide challenges like part returns, supply chain complexity, and the importance of building strong relationships between shops and suppliers.

00:00 Connector Scanning Technology's Accuracy

03:27 Parts Ordering Accuracy Challenges

08:05 Beware of Sketchy Shops

12:27 Inventory Optimizing: Rotors & Returns

13:18 Efficient Routes Reduce Return Rates

18:26 World Pack's Positive Transformation

22:14 Speed Dial Website Development Update

23:22 Worldpack 2.0: User-Friendly Dashboard

27:26 "Expand Parts Suggestion Feature"

32:18 "CTR Sales Boost from OE Assurance"

33:08 "Understanding OE Labeling Advantages"

39:09 "Bridging the Gap Campaign Success"

42:31 Aging Car Fleet Challenges

46:00 Perceptions of Automotive Careers

48:12 Navigating Increasing Automotive Complexity

52:43 Parts Integration with Monique Discussion

53:13 Streamlining Auto Part Sourcing

57:22 Expert Guest Invitation

Episode 214 - Exploring Leadership and Culture in the Automotive Industry with Dori Epstein from The Institute

David Roman & Lucas Underwood — Mon, 28 Apr 2025 06:00:00 -0500

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In this episode, David and Lucas are joined by Dori Epstein, a Senior Business Advisor at the Institute for Automotive Business Excellence. Dori emphasizes the importance of developing a strong organizational culture, prioritizing emotional intelligence and leadership development. She highlights that shops focusing on these areas attract more committed employees seeking long-term careers rather than just jobs. David and Lucas discuss their experiences, including the challenges of maintaining a healthy work environment and the significance of self-awareness in business relationships.

00:00 Preserving Self in Business Coaching

04:36 Boost Revenue Through Emotional Intelligence

07:27 Fostering Purposeful Employee Engagement

11:41 Workplace Truths and Authority Struggles

13:54 "Understanding Different Perspectives"

18:57 Robots: Future Cleanup Providers

20:50 Office Culture Shift: Complaints Over Productivity

22:55 Hollow Titles and Empty Promises

26:29 "Culture of Open Communication"

30:15 "Know Their Endgame or Avoid"

33:51 Tree-Hugger vs. Job Reality

37:30 Bitter Mechanic's Legacy

40:37 Rewiring Mental Patterns

43:20 Overcoming Fear of Flying

46:46 Boost Business with Emotional Intelligence

48:23 "Culture's Role in Business Success"

52:03 Resolving Conflicts Collaboratively

54:40 David's Competitive Nature Lacks Grace

Bonus Episode - Building Community and Changing the Auto Industry with SWAP and Sunrise

David Roman & Lucas Underwood — Fri, 25 Apr 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by David Martin, an experienced shop owner and board member of the Southwest Automotive Professionals (SWAP). David shares how growing up working in his father's shop instilled a strong work ethic and shaped his views on leadership and teamwork. The conversation covers the importance of embracing ongoing industry training, both for business owners and their teams, and how grassroots organizations like SWAP play a pivotal role in elevating the trade through education, networking, and community building.

00:00 From Childhood Worker to Owner

03:09 Generational Shift in Work Ethic

08:36 Adapting Business with Technology

09:25 "Family Business Turnaround at Event"

12:47 "Resolving Issues Through Communication"

18:32 "Building Community Among Auto Shops"

22:09 Industry Support Through Peer Discussions

23:27 Managing Overwhelm with Clarity

26:10 Mentorship and Embracing New Roles

30:39 Training Insights Guaranteed

32:54 "Founder Syndrome Explained: Letting Go"

38:09 Mismanaged Businesses Struggling To Succeed

40:16 Learning from Mistakes and Mentors

44:42 Grandma's Commercial Kitchen Habits

47:49 Understanding Empathy Through Connection

51:51 Join for Support, Community, Mission

53:04 Elevating the Auto Repair Industry

56:20 Unified Teamwork Achieves Success

Bonus Episode - Creating Chaos Through Impulsive Business Decisions With Tanner and Kassiady Markham

David Roman & Lucas Underwood — Wed, 23 Apr 2025 06:00:00 -0500

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In this episode, Lucas Underwood chats with Tanner and Kassiady Markham, who share the challenges they faced while managing their automotive business. Tanner opens up about the impulsive behaviors that led to personal and business struggles, detailing the tense dynamic with a former business partner nearly bringing the shop to its knees. Meanwhile, Kassiady provides insights into the tough choices they had to make as a family, pushing for stability while Tanner sought help for his mental health.

00:00 Transitioning from Employee to Owner

06:50 Business Lessons from Pricing Mistakes

16:10 Unheeded Warnings and Consequences

18:18 Choosing Family Over Business

26:37 Employee Compatibility Over Skill

28:08 "Leaving Stress at Work"

37:41 Consistent Pay and Bonus Clarity

41:02 Cycle of Stress Impacting Business

48:22 "Building Systems for Better Decisions"

49:44 Choosing Elite for Personal Coaching

57:58 Eye-Opening Conversations Spur Growth

01:00:18 Maximize Efficiency Before Expanding

Episode 213 - Navigating The Family Business With Joseph Schindler

David Roman & Lucas Underwood — Mon, 21 Apr 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Joseph Schindler at the Institute Summit 2025. Joseph shares his journey of taking over the family automotive business, discussing the challenges of modernizing operations and the importance of having processes in place. He highlights the role of technology in enhancing customer experiences and maintaining business growth. For those considering taking over a family business or transitioning into a leadership role, this episode offers valuable insights and lessons from Joseph's experience.

00:00 Navigating Family Business Technology Integration

07:33 Family Business Tech Ownership Challenge

14:19 Bare-Bones Profitable Business Model

18:06 "Perfection and Imperfection"

25:54 Pregnancy Troll Posts Go Viral

28:52 Maximize Viewer Session Time

36:20 Business Disruption Through Uninformed Changes

40:09 Empowering Decision-Making Responsibility

43:45 Rethinking Strategy and Execution

49:12 "Prospective Guest: Hardcore EOS Expert"

57:26 Family Business Transition Advice

01:00:42 The Importance of Humility

Lost Episode - Unfiltered Conversations and Culinary Adventures at ASTA Expo 2024 with Andrew Gonyou

David Roman & Lucas Underwood — Wed, 16 Apr 2025 06:00:00 -0500

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In this episode, Lucas Underwood and David Roman are joined by Andrew Gonyou at ASTA Expo 2024. The group shares lighthearted banter before getting into a few serious topics. David discusses his skepticism of conventional medical practices and the importance of taking charge of one's health, drawing parallels to the automotive industry, where technicians must think beyond traditional knowledge. Andrew and Lucas discuss the dynamics and challenges of finding the right shop environment, highlighting the significance of understanding shop ownership for technicians.

00:00 "Unexpected Dinner Antics"

03:13 Special Pork Belly Bites

09:06 Olympic Dance Rumors Debunked

11:42 Imposter Sign Language Incident

12:47 "Transition from Technician to Shop Owner"

18:44 Disappointing Technician Referrals

19:50 False Altruism for Profit

22:41 Mechanic Complaints: A Deeper Issue

27:49 Understanding HER2-Positive Cancer

32:33 Hidden Diagnosis, Missed Support Network

33:38 "Reflecting on Missed Health Info"

37:39 Speech Impacted by Brain Cancer

41:58 Critical Blood Test Insights

42:57 "Underrated Heart Attack Predictor Test"

46:12 Optimizing Health Through Research

49:28 Long-term Effects of Microdosing

53:38 "Reassessing Weight's Burden"

57:42 GLP-1's Impact on Addiction and Mood

Episode 212 - The Role of Technology in Modernizing Auto Shops with Monique from Shop-Ware

David Roman & Lucas Underwood — Mon, 14 Apr 2025 06:00:00 -0500

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In this episode, David and Lucas are joined by Monique from Shop-Ware at the Institute Summit 2025. Monique and Lucas discuss the underutilization of Shop-Ware's DVX feature, emphasizing its critical role in enhancing customer interaction and driving profitability. Additionally, Monique shares her practices on integrating test plans into Shop-Ware to standardize diagnostic processes and optimize workflow. Lucas further highlights the importance of aligning parts pricing with competitive market analysis to ensure shops meet their target profit margins.

00:00 "Dvx: Our Distinct Competitive Edge"

08:35 DVX Data Reveals Higher Close Ratio

15:11 Integrated Digital Inspection Evolution

18:21 Optimizing Shopware with Test Plans

24:12 Discussing Customer Financing Challenges

30:13 Embrace Technology or Fall Behind

34:52 "Optimizing Pricing Strategies"

40:51 Understanding Human Decision-Making

43:08 Observing "Death Scroll" on Planes

50:09 "Technology's Impact on My Life"

53:35 "Guided Pricing Adjustments for Shops"

59:17 Troubleshooting Zoom Call Pricing Issues

01:06:26 "Questioning Genuine Customer Interactions"

01:09:07 Vision Implementation Feedback Loop

Episode 211 - Trust, Ownership, and Ethical Sales with Kim and Brian Walker of Shop Marketing Pros

David Roman & Lucas Underwood — Mon, 07 Apr 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Kim and Brian Walker of Shop Marketing Pros. Kim shares the significance of managing digital asset ownership, underscoring potential difficulties when business credentials are not in the company's name. Brian narrates their experience transitioning their marketing business to focus more on outbound sales and the obstacles encountered. Listeners can gain valuable insights into team management, especially when dealing with challenging situations or unexpected departures, as Brian and Kim recount their stories of growth and resilience.

00:00 iPhone Wax Cleaning ASMR

07:44 Strength Through Adversity

15:48 Building Trust with New Hires

19:46 "Importance of Professional Shop Marketing"

25:32 Business Suite Monetization Issues

31:30 Subscription Management Overload

34:54 The Fragility of Business Trust

37:40 "Office Discovery of Hidden Funds"

42:52 Embracing Positivity Amid Challenges

48:00 "Always Being Watched"

54:27 Employee Rehiring Dilemma

01:03:17 Leadership: Nurturing Talent and Purpose

01:05:17 Costly Car Repairs Discontent

01:12:57 Elliptical vs. Yoga Debate

01:17:03 Physical Therapy Experience Described

Bonus Episode - Mechanic Missteps and Diagnostic Dilemmas With Jake Barnes

David Roman & Lucas Underwood — Wed, 02 Apr 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by guest Jake Barnes, who shares his experiences and challenges with diagnostic tools such as Top Don and Snap-on in his automotive career. They discuss the complexities of diagnosing difficult car issues, particularly with a troublesome Mini Cooper that Lucas's shop struggled with extensively. The episode also touches on industry-wide challenges like technician motivation and the gap between skill sets and shop management expectations.

00:00 MRI Review Shows Minimal Issues

08:45 Double Standards in Accountability

12:35 Unfair Billing Practices

17:06 Visiting Apex and Sema Events

24:54 "Tool Subscription Issues Resolved"

29:00 Candid Leadership in Diagnostics

35:31 Reviving Technician Passion and Career

39:56 "Pursuit of Integrity & Knowledge"

47:32 Car Testing: Mileage and Fault Inquiry

49:17 Vehicle Repair Frustration Unresolved

54:46 Botched Wiring Sparks Car Fire

01:02:47 Family Conflict and Blame Game

01:04:51 Aspiring IRS Auditor's Musings

Episode 210 - Exploring Ethical Practices And Keeping Consumers Informed With Brandon Crusha

David Roman & Lucas Underwood — Mon, 31 Mar 2025 06:00:00 -0500

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In this episode of Changing The Industry Podcast, Lucas and David welcome Brandon Crusha of AutoText.me. Brandon shares his extensive background in the industry, emphasizing the crucial role of communication and digital inspections in auto shops. The conversation also explores a debate with a fellow shop owner regarding the ethics and perceptions of high repair quotes, highlighting the importance of transparently presenting all findings to customers. Additionally, David and Lucas passionately discuss healthcare parallels, stressing the significance of comprehensive checks and open communication.

00:00 Switching Dilemma and Solutions

07:40 Comprehensive Car Inspection Importance

10:50 Exorbitant Service Costs Criticized

20:40 "Medical Procedure Discussion"

21:29 Jaundice Incident: Lack of Advocacy

27:21 Dealer Mentality: Cutting Loose Technicians

36:29 Rant on Air Filter Costs

39:53 "Achieving Revenue with MAP Standards"

44:26 "Automated Client Follow-up Strategy"

48:27 "Dirty Mike's Funniest Clip"

55:57 Unexpected Emotional Reaction Test

01:02:38 Outdated Treatment Shortened Her Life

01:06:42 Affordable Direct Lab Testing Service

Bonus Episode - The Mechanics Behind Developing Great Software With the Development Team from Shop-Ware

David Roman & Lucas Underwood — Wed, 26 Mar 2025 18:00:00 -0500

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In this episode, Lucas and David are joined by Andrew McAllister, Michael Broschart, and Stevon Wright from the Shop-Ware Development Team. Andrew shares insights on the importance of being candid with customers about software updates and timelines. Stevon talks about the challenges of stepping into a role where the code needs to be extended and maintained without compromising performance. Michael highlights the significance of understanding shop owners' workflows and communicating effectively to improve Shop-Ware features. This episode offers a deep dive into the behind-the-scenes development process at Shop-Ware.

00:00 Podcast Feedback Via Facebook Messages

09:42 "True Automotive Hobbyists?"

14:55 Off-Road Mishap and Rescue

19:02 Passion for Cars and Networking

25:17 Parenting Reflection and Understanding

28:08 "From Big Corp to Dream Job"

33:16 Adapting to New Software

39:18 Network Capacity and Communication Issues

46:47 Identifying Pain Points for Solutions

49:44 Unifying Shopware Experience

56:55 Seamless Financing Solution Launch Timeline

01:02:08 Shopware Feature Enhancements Request

Episode 209 - The Path to Becoming a Rock Star Service Advisor with Samantha Higdon

David Roman & Lucas Underwood — Mon, 24 Mar 2025 06:00:00 -0500

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In this episode, David and Lucas are joined by Samantha Higdon, a recent winner of the 2024 APEX Service Advisor award. Samantha shares her journey from being a CSR to an award-winning Service Advisor and her transition into a new role focused on marketing and finances. The discussion delves into how her father's experiences running the shop influenced her career path and the importance of robust processes in maintaining a successful business. For insights on effective team management and the impact of family dynamics in the automotive industry, don’t miss this episode!

00:00 ASMR Audio: Balance Needed

06:10 Vulnerability and Life's Unexpected Turns

08:16 Workaholic's Transformative Wake-Up Call

12:37 Family and Career Decisions

16:05 Advisor Experience and Challenges

18:14 Effective Client Process Management

19:43 Process Consistency or Client Frustration

23:48 Becoming a Natural Leader

27:34 "Audio Venture's Overnight Success"

31:51 "Storyline Over Acting"

33:03 Distracting Meth Head with Digging

38:17 Competency Over Gender Bias

41:08 Generational Struggles and Addiction

43:30 Mechanic Treatment System Challenges

48:29 Performance Accountability Challenges

49:34 Hiring a Non-Accepting Manager

53:31 Q7 Maintenance and Mileage Report

57:14 Teen Restrictions and Choices

58:59 Technician Tearful Over Beetle Convertible

Episode 208 - Training Hurdles, Reputation Challenges, & Standards in Auto Repair With Tim Iezzi & Ira Waldman

David Roman & Lucas Underwood — Mon, 17 Mar 2025 06:00:00 -0500

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n this episode, Lucas and David are joined by Tim Iezzi, owner of Iezzi's Auto Service, and Ira Waldman, part-owner of Mallue Automotive. Ira emphasizes the importance of consistent training for technicians and how the lack of it affects the industry's capability to grow qualified professionals. Tim highlights the necessity for shop owners to understand and read service manuals, an often-overlooked essential skill that can drastically improve diagnostic accuracy. They also discuss the geographical differences in how shops operate, focusing on the fast-paced, often cutthroat environment of the Northeast versus other regions.

00:00 "Online Training for Professional Growth"

09:03 Reading and Skimming Skills Benefit

12:29 Navigating Client Communication Challenges

18:53 Diagnostic Efficiency vs. Over-Testing

24:57 Beware Tech Tunnel Vision

31:28 Trust and Ethical Balance Dilemma

35:28 "Job Security Concerns Raised"

37:55 High Payroll Strains Family Business

43:50 Business Contingency Planning Concerns

52:50 Dad's OnlyFans Skit Hilarity

55:45 "Vegas Aftermarket Lips Critique"

01:00:09 Continuous Diagnostic Work Flow

Episode 207 - Kathleen Callahan Discusses Right To Repair and Industry Advocacy

David Roman & Lucas Underwood — Mon, 10 Mar 2025 06:00:00 -0500

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In this episode, Lucas and David are joined by Kathleen Callahan, who delves into her role in fostering relationships within the automotive industry through her involvement with Women in Auto Care and ACA. Kathleen shares her eye-opening experience of testifying before Congress on HR 906, emphasizing the importance of supporting independent shop owners in the legislative process. The conversation also touches on the impacts of right-to-repair legislation and the need for better collaboration between shop owners and manufacturers. Before you think the automotive industry isn’t for you or consider the legislative impacts on your shop, make sure to tune in!

00:00 Writer's Creative Autonomy

08:32 "Unexpected Heatwave Adventure"

14:44 Female Front Desk Success

15:52 Manufacturer Vision vs. Engineering Teams

25:51 Tent Lunch Tensions Erupt

26:45 Women Leaders in Auto Care

32:39 Florida Lawsuit over Shared Driving Data

37:02 Collaboration Over Conflict in Auto Industry

43:56 Compounding Pharmacies and Price Gouging

48:36 Back Pain, Dispensary, Police Encounter

56:23 Concerns for Vagrants' Well-being

57:27 Missing Person's Human Story

01:02:40 Membership Sign-Up Button

Episode 206 - Stellantis's Circular Economy Innovations To Reduce Waste With Alison Jones

David Roman & Lucas Underwood — Mon, 03 Mar 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Allison Jones, Senior Vice President of Circular Economy at Stellantis. Allison explains the concept of a circular economy and its three main components: using less material, extending the life of products, and ensuring recyclability at the end of their lifecycle. David shares his frustration with other manufacturers' tendencies to design parts as single-use, contrasting it with Stellantis' commitment to remanufacturing and sustainability. Allison also discusses the potential benefits of their e-commerce platform, Bparts, which facilitates the trade of certified used parts and can help alleviate the issue of backordered parts. This episode offers insightful perspectives on sustainable practices in the automotive industry, making it a must-listen for those interested in environmental responsibility and innovation.

00:00 Aldi's: No-Frills Shopping Experience

06:01 Innovative, Sustainable Remanufacturing Benefits

09:44 Designing for Circular Economy

10:22 Expanding Remanufacturing Beyond Engines

15:47 Certified Wheels: Warranty & Guarantee

18:53 Circular Economy in Vehicle Design

22:47 Automaker EV Strategy Confusion

23:46 Battery Innovation Revolution

28:31 EV Range Anxiety Experience

30:20 Promoting Affordable, Sustainable Solutions

34:01 Alternator Options: New vs. Remanufactured

36:32 Masked Mischief with a Straw

41:29 Sustainability and Trash Bag Management

43:29 Promoting New E-commerce Platform

46:42 Expanding Automotive Opportunities

48:54 Edible Straws in the UK

Episode 205 - Preserving Lost Arts in a Changing Industry With Jeff Eddy

David Roman & Lucas Underwood — Mon, 24 Feb 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Jeff Eddy from Chrome Auto Repair. Jeff shares his unique journey from working in radio and TV production to becoming a successful auto repair shop owner. The conversation reveals key insights about the challenges and transitions involved in running a business, including the shift from being a technician to a business leader. Furthermore, the discussion dives into the significant impact of personal health choices on professional success, with Jeff detailing his own health journey following a heart attack. Whether you’re already in the auto repair industry or considering a career shift, this episode offers valuable perspectives on business growth and personal well-being.

00:00 "Masterful Reel-to-Reel Splicing"

10:35 Journey to Becoming a Car Mechanic

15:14 Unexpected Heart Attack Diagnosis

18:50 "Managing Daily Business Challenges"

25:47 Track Eating, Alter Habits

30:34 Discovering Weed in Vegas

36:38 Dedicated Work Ethic Ritual

39:40 Stuck in Youthful Indulgence

47:07 Price Negotiation Success

52:13 Advanced Hiring Process Success

57:58 "Adopting a Forward-Thinking Mindset"

01:01:56 Evolving Business Giving Philosophy

01:04:29 "Group Member's Weekly Surprise"

Episode 204 - How Misconceptions in Auto Repair Pricing Impact Business With Jason Quillin

David Roman & Lucas Underwood — Mon, 17 Feb 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Jason Quillin, owner of Top Notch Auto. Jason discusses the challenges of managing a shop with two separate buildings, emphasizing the inefficiencies and added costs it brings. He also shares his journey from dealership technician to shop owner, highlighting the struggles with employee management and the importance of creating a cohesive team. They delve into the evolving automotive landscape, particularly the challenges with advanced driver-assistance systems (ADAS) and the reluctance of many shops to adapt to new technologies.

If you're navigating the complexities of shop ownership or grappling with technological advancements in the industry, this episode is a must-listen for you!

00:00 Old Dealership Dilemma

10:09 Audi Calibration and Alignment Issues

13:00 Entitled Mindset at Dealerships

19:02 Insurance Claim Plan Discussion

22:56 Progressive Salary Plan Negotiation

30:50 Forklift Speed and Skill

35:02 Perpetual Budget Inflation Cycle

38:01 Revamping Vocational Education Focus

45:50 "Turn Signal Communication Spy"

51:29 Rural Ingenuity: Self-Reliant Rebuilding

55:03 Opposition Silenced by Authorities

01:00:32 "Young Farm Kid's Work Ethic"

01:03:25 Self-Reliance in Modern Society

Episode 203 - Frank Scandura on Maintaining Business Integrity Amid Growing Industry Pressures

David Roman & Lucas Underwood — Mon, 10 Feb 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Frank Scandura, owner of Frank's European Service in Las Vegas and a coach for Transformers Institute. Frank shares his insights on several pressing industry issues, including the challenges posed by increasing costs of business and the strain it puts on shop owners. He emphasizes the importance of maintaining strong ethical standards and focusing on people over profits, arguing that this approach will ultimately lead to success.

00:00 "Frank's Industry Insight"

08:14 Evolving Car Industry Loyalty

14:51 Impatient Car Owners

16:44 The Ruthless Business Shift

23:32 Balancing Coach Guidance and Growth

30:44 "Planning for Business Ownership"

35:38 Business Continuity Planning

37:10 Uninsured Flood Devastates Businesses

43:25 Is Solo Business Financially Viable?

50:44 Premium Service Pitch Lacking Training

54:04 Unintended Business Incentive Issues

01:01:47 Advisor Troubles Reduce Shop Revenue

01:03:24 Businesses Lack Flood Insurance

Episode 202 - A Conversation with Launch Tech's Haresh Gobin On The Future of Diagnostics

David Roman & Lucas Underwood — Mon, 03 Feb 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Haresh Gobin, Product Development Manager at LaunchTech USA. Haresh shares his journey of merging his computer science background with his family's auto repair business, eventually leading to significant roles in both Bosch and Snap-On before joining Launch. The conversation moves to the crucial importance of legitimate data acquisition and compliance within the industry, highlighting LaunchTech's commitment to working with the NASDAQ security task force to ensure the responsible use of immobilizer tools.

00:00 Advancements in Automotive Diagnostics

04:14 Automated Maintenance Insights

07:52 Comprehensive Tools for All Users

11:44 Thanksgiving Work Dilemma

13:22 Market Undercutting Incident

19:43 Becoming a Park Service Ranger

21:09 Naked Man at Car Fire

26:13 Dealerships: A High School Experience

27:21 "Securing a Job at Dealership"

31:30 Hired by Launch: Five Years

34:23 Think Beyond the Box

38:50 Industry Unity Revealed at ETI

39:47 "Brand Loyalty and Investment"

44:57 Industry Support and Solidarity

46:59 Trust Issues in Industry Relations

49:40 Tool Access and Car Theft Debate

52:22 "Nastif Debate: Money or Protection?"

55:32 No More Waddling!

Episode 201 - Revolutionizing Auto Tech Training With Today's Class

David Roman & Lucas Underwood — Mon, 27 Jan 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Ron Shanas and Paul Pate from Today's Class. Ron and Paul get into the sophistication of their adaptive learning platform, explaining how artificial intelligence and machine learning tailor training to individual technicians' needs by identifying their strengths, weaknesses, and confidence levels. They highlight the importance of confidence in improving work performance, supported by scientific studies linking confidence to productivity and accuracy. Lastly, they discuss the onboarding process for their training platform, emphasizing the importance of aligning training with business goals to ensure shops gain the maximum benefit from their investment.

00:00 AI-Driven Adaptive Learning

06:01 "Learning, Emotion, and Memory"

12:17 Persistence in Music Mastery

17:59 Ineffective Training Retention

23:58 Adult Learning: Autonomy and Recognition

30:51 Streamlining Training Through Data Insights

35:00 Make or Break Moment

40:46 Fuel Trim Case Study Mystery

47:33 "Embrace Struggles in Business Learning"

52:06 Teaching Reading and Decoding

56:11 Cohort-Based Shop Data Training

01:03:33 Personalized Training Challenges

01:06:52 "Fostering High-Level Team Discussions"

Episode 200 - Balancing Customer Satisfaction and Business Profitability in Auto Repairs With Rick White and Mike Himes

David Roman & Lucas Underwood — Mon, 20 Jan 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Rick White of 180biz, and Mike Himes, a shop owner from Brookville, Pennsylvania. Rick highlights the importance of valuing your services to ensure customers do the same. Mike shares his experience raising prices and how it helped eliminate problematic customers. The group also discusses the strategic use of technology and digital tools to enhance customer communication and streamline operations.

00:00 Reduce customer charge from $1,800 bill?

09:56 "You should consider trying another approach."

15:28 Self-value is essential for business success.

18:01 Labor costs inflated through hidden markups.

21:21 Braxton's repeated car shop visits discussed.

31:22 Celiac disease, no peripheral vision caused clumsiness.

34:03 Planning future roles and managing life changes.

42:15 Raising prices eliminated problematic, non-paying customers.

47:18 Embrace growth through uncomfortable client interactions.

51:24 Superior product: Follow guidelines, replace necessary parts.

56:51 Mike Allen supports skilled tradesmen with benefits.

01:03:36 Inspection must be thorough and well-communicated.

01:04:31 They approve, organized process, explained with pictures.

01:14:08 Digital Concierge tracks, analyzes, transcribes phone calls.

01:14:52 Avoid rapid growth for quality assurance.

Episode 199 - The Realities of Labor Rates and Technician Pay With Brandon Sloan

David Roman & Lucas Underwood — Mon, 13 Jan 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Brandon Sloan. Brandon discusses resolving a tricky issue with a 2014 Sierra by identifying a hairline fracture in a spark plug. Lucas criticizes flat-rate pay systems, emphasizing they unfairly burden technicians and reflect poor management practices. Lastly, Brandon and the hosts discuss the repercussions of misinformation in the industry, highlighting the importance of expertise and transparency.

00:00 Story emphasizes changing priorities over passion.

07:50 Misdiagnosis due to incorrect identification of part.

14:47 Costs demand sufficient revenue to justify wages.

16:31 Understaffed machinists struggling with workflow demands.

21:18 37" tires damage Dodge Ram transmission quickly.

26:25 Dealers avoid ECM tuning for big trucks.

33:45 Acknowledging being a flawed shop owner.

38:12 Pricing changes for engine modifications and upsells.

47:03 Lower cost means lower quality expectations.

51:28 Inspecting 2014 GMC Sierra transmission. Converter replaced.

57:17 Educated customer on spark plug resistance issues.

59:47 Cam actuator caused DTC; updated software fixed.

01:04:30 Lucas Underwood was murdered by fake friends.

Episode 198 - Transparency and Member Engagement With Associations with Ryan Ragan of ASTA

David Roman & Lucas Underwood — Mon, 06 Jan 2025 06:00:00 -0600

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In this episode, Lucas and David are joined by Ryan Ragan, the new executive director for an automotive service alliance in North Carolina. Ryan discusses the importance of developing team members into experts, emphasizing the need for dedicated time and resources. He also highlights the value of vocational training over traditional college pathways, aiming to reduce debt and increase job readiness for new technicians. Lastly, the episode delves into strategies for organizational transparency to avoid rumors and misinformation while fostering an inclusive environment.

00:00 Therapy offered school escape amid family issues.

05:20 He's mobile, unlike Kirk Cousins, Brady-like.

09:38 Intensive effort invested in finding the candidate.

12:55 Effort essential for associations' relevance and success.

13:28 Providing real value through cutting-edge training.

16:53 Access exclusive training, networking, and negotiation benefits.

22:51 High industry turnover due to management and career paths.

25:50 Collaboration improves the industry; Changing the Industry Podcast.

28:34 Excited for development training at NC State.

30:27 Focusing on Charlotte market strategies and training.

35:39 Collaborative, adaptable approach; future plans underway.

37:52 Event location crucial for out-of-state attendees.

39:44 Exciting future improvements for upcoming show.

43:41 Stupidly drove pink truck into Bronx danger.

48:49 Defendant prepares poorly for court with advice.

50:13 Airsoft gun prank mistaken for robbery panic.

53:37 Gun unsnapped: scared, unshined shoes: lazy.

58:14 Judge Ginn: Family friend, praised fair legal process.

59:16 Breakdown led to appeal due to oversight.

Episode 197 - The Truth about Used Parts & Deceptive Practices In Auto Repair With Jeff Compton and Keith Perkins

David Roman & Lucas Underwood — Mon, 30 Dec 2024 06:00:00 -0600

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In this episode, Lucas and David are joined by Jeff Compton and Keith Perkins. Jeff discusses a scenario involving dishonesty in auto repair, specifically the improper use of tensioners and resistors. Keith shares his experiences and frustrations with repair malpractice, emphasizing the importance of consumer education over financial gain. The group also delves into the legal and ethical challenges surrounding the use of reconditioned car parts, highlighting the need for repair shops to balance cost savings with safety.

00:00 Crash data complicates module replacement process.

05:34 Found wired resistors near seatbelt pretensioner.

15:24 Confrontation revealed deception; honesty followed.

19:38 Son requested name removal; legal threats ensued.

25:10 Uncertainty about aftermarket windshield safety standards.

28:26 Must arbitrate Disney disputes, can't sue.

32:36 Sometimes too cautious, emphasizing legal documentation.

40:51 Class discussion quiet; had to elicit responses.

46:03 New legislation mandates state-issued locksmith identification.

48:16 Thieves violently steal cars in Canadian neighborhoods.

53:18 Argument on security vetting and second chances.

01:01:48 Seeking seals for polar bears near Churchill.

01:04:16 Social media exposes mistakes in auto repair.

Bonus Episode - Mastering Fleet Management With Steve Schlaff and Michael Hilzley

David Roman & Lucas Underwood — Wed, 25 Dec 2024 18:00:00 -0600

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In this episode, Lucas and David are joined by Steve Schlaff and Michael Hilzley, experts leveraging fleet management within their businesses. Steve emphasizes the importance of performing Digital Vehicle Inspections (DVIs) tailored to customer goals, which helps avoid future disputes and builds trust. Lucas reflects on the challenges of managing fleet maintenance and maintaining consistent profit margins, sharing insights on effective customer communication. Michael highlights how maintaining relationships with fleet clients during emergencies can build long-term loyalty.

00:00 Shifted focus from large fleets to small businesses.

09:50 H Vac company faced frequent DEF lockout issues.

12:09 Fleet now committed to regular maintenance after issues.

20:49 Include comprehensive parts for sustainable GP/hour.

26:56 Truck's bad gearbox risks crash; owner unconcerned.

30:51 Technicians understand technical gravity better, easier.

35:23 Business obligations, fleet management, system-building process.

40:41 Leadership hindered by constant meddling and changes.

44:45 Consistency in fleet service billing causes concern.

49:24 Struggled with vehicle maintenance approach mindset.

55:17 Plan fails; detainee breaks out of car.

01:00:34 Obligation to alert vehicle owner about issues.

01:04:48 Build trust, adjust expectations, understand fleet goals.

Episode 196 - Navigating Tax Deductions and Investments With Derick Van Ness of Big Life Financial

David Roman & Lucas Underwood — Mon, 23 Dec 2024 06:00:00 -0600

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In this episode, Lucas and David are joined by Derick Van Ness from Big Life Financial. Derick discusses the impact of state tax deductions on federal taxes, with a focus on high-income earners in states like California and New York. David shares his relaxed attitude towards financial management, explaining how he balances cash flow despite economic struggles. Derick also highlights the importance of having a reliable team and establishing a financial operating system for business owners.

00:00 Considering hiring a forensic accountant for business review.

05:15 Evaluate current advisors; start with taxes.

07:39 R&D entails credits for system upgrades efforts.

12:01 Limiting state taxes as federal write-offs.

14:52 Conference and event travel cause financial strain.

16:31 Bank crisis caused financial ruin, power loss.

23:02 Shop owners often overlook tax seriousness.

24:00 CPAs busy auditing, rarely offer proactive advice.

28:32 Automate savings early for financial security.

31:46 Recommended savings percentage and retirement amount?

34:07 Aggressively save; build income streams beyond business.

36:10 Budget for two months' shop expenses buffer.

41:50 Real estate improves over time with depreciation.

44:54 Pursue passion freely, enjoy life without constraints.

47:45 Alternative investments offer consistent income for retirees.

50:21 Intangible capitals determine your EBITDA multiplier.

52:27 Prepare for unexpected events despite profitability.

55:57 Send info to stream on Facebook page.

Bonus Episode - Lessons on Leadership & Sustained Success With Mickey Leech - CEO of Schumacher Electric

David Roman & Lucas Underwood — Wed, 18 Dec 2024 18:00:00 -0600

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In this bonus episode, Lucas sits down with Mickey Leech, the CEO of Schumacher Electric, to explore the pitfalls of chasing quick riches over hard work in business.

Mickey shares his unconventional career journey, detailing the valuable lessons he learned from various early jobs and emphasizing the significance of collaboration and empowerment within the workforce. Lucas underscores the importance of hiring people who complement one's weaknesses to build a stronger team.

00:00 Executives transitioning industries often gain new insights.

05:20 Organizations often overlook their end-user impact.

08:56 Trust and relationships drive industry innovation.

09:22 Passionate gearheads create essential automotive products.

13:07 Pathway to excellence: improve incrementally each day.

18:30 Leaders must control, reject feedback, limit vision.

20:55 Anxiety unresolved by prayer despite religious beliefs.

22:40 Agility needed for future education and economy.

25:54 Find me on LinkedIn for career help.

Episode 195 - How Understanding Simple Tools Can Simplify Complex Issues With Scott Hicks

David Roman & Lucas Underwood — Mon, 16 Dec 2024 06:10:00 -0600

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In this episode, Lucas and David Roman are joined by Scott Hicks, an industry expert. Scott provides insights into network diagnostics, explaining the simplicity of using basic tools like a multimeter for solving most network issues. David and Scott also discuss their contrasting willingness to experiment and learn.

00:00 Wife leaves class due to inappropriate jokes.

05:04 Consider change; avoid repetitive conversations.

08:49 Small show rebrand became huge event success.

11:59 Subaru misfire: Coil connector issue discovered.

15:11 Overthinking causes unnecessary complications and mistakes.

18:51 GM evolving automobile network infrastructure strategies.

21:46 Tinkers for 10% performance boost without manuals.

23:48 Skeptical of washing machine solutions. Limited effort.

27:13 It wasn't going to fix the issue.

30:51 Overseas manufacturing benefits consumers with cheap EVs.

35:16 Ensuring transparency for car repair data access.

36:02 Lies frustrate; protocol offers access amid constraints.

39:08 Approach affects perception; manufacturers willing to collaborate.

43:15 Dealers influence training content, favor resistance testing.

46:10 Depopulation conspiracy for land acquisition.

49:41 Saw Scott; commented on his gray hair.

55:11 Biopsy and scope for potential throat cancer.

56:00 George's painful diverticulitis surgery with tube.

58:59 Foam roller relieves back pain effectively.

Episode 194 - Stress and Health And How It Affects Business With Jacob Wierengo

David Roman & Lucas Underwood — Mon, 09 Dec 2024 06:00:00 -0600

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In this episode, Lucas and David are joined by Jacob Wierengo. They talk about the influence of mindset on health outcomes, citing examples like the placebo effect and the impact of belief on conditions such as gluten intolerance. Lucas shares a research study on a family with a history of Alzheimer's, exploring how the belief in having a gene can trigger symptoms even when it isn't present. David draws connections between stress and modern health issues like back pain, sharing advice on daily exercises to strengthen the spine.

00:00 Car issues persist despite various attempted fixes.
09:14 Belief in having Alzheimer's without genetic confirmation.

13:34 Chernobyl exclusion zone thrived without humans present.

18:36 Uncertain claims about Korean War-era strategies discussed.

23:46 FBI model inconclusive; case remains unsolved.

28:31 They kidnap Ukrainians to replenish wartime forces.

37:42 Preference for few things outweighs dislikes.

39:51 Careless typing leads to nonsensical comments.

45:55 Hesitant leader burdened by ultimate responsibility decision.

51:42 Life isn't fair; people often expect exceptions.

59:16 Develop weak spine, hamstring muscles; try deadlifts.

01:00:10 Progressive overload builds glutes, hips, hamstrings.

01:07:52 Manufacturing prioritizes convenience over serviceability concerns.

01:13:28 Improved tolerance but avoids excess carbs.

Episode 193 - Dealing With Legal Implications in The Auto Repair Industry As A Service Advisor With Michael Doherty

David Roman & Lucas Underwood — Mon, 02 Dec 2024 06:00:00 -0600

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In this episode, Lucas and David are joined by Michael Doherty, host of AutoFix AdvisorCast. David discusses purchasing an ADAS calibration machine and a rented facility to ensure precision and reliability over subcontracting services. Lucas shares important insurance and legal insights, emphasizing the necessity of detailed documentation and subrogation to protect businesses from liability. Michael shares his experiences and tips for managing service advisor stress and maintaining high morale through appreciation and mini-breaks.

00:00 Legitimate subcontracting requires non-obligated, independent mechanics.

06:52 Authorized actions misunderstood; handled fuel pump issue.

14:56 Heavy objects fall gently, minimizing impact danger.

20:19 Motivate service advisors; consistent kindness needed.

26:15 Dispatching helps manage workflow and meet expectations.

29:38 Service advisor accidentally locked outside in rain.

37:08 FCP Euro offers cheaper, comprehensive European parts kits.

38:13 Convenient solution found with FCP Euro kit.

47:16 I allocate, restrict funds for taxes, operations.

50:26 Lighting and floor variations must be considered.

55:23 Insurance dispute over car repair method.

59:26 Insurance decisions influenced by subrogation and discussions.

Episode 192 - Trust, Leadership, and Future of Automation in the Automotive Industry with Josh Parnell

David Roman & Lucas Underwood — Mon, 25 Nov 2024 06:00:00 -0600

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In this episode, Lucas and David are joined by Josh Parnell, a leadership coach with Limitless Leadership. Josh discusses his people-first leadership philosophy, highlighting the importance of authenticity and vulnerability in effective leadership. David shares a candid story about a human error in car repair, contrasting it with the potential precision of automated systems. The trio humorously explores the dynamics of trust between humans and robots, debating the future roles of leaders in an increasingly automated industry.

00:00 Accidentally touched client's spit cup, disgusting.

06:03 Product quality declined; consider complete grooming kits.

07:25 Eric and Scott's beard oil brand, tough identity.

12:35 AI automates car service with precise personalization.

15:54 He'll double-check his work with paint pen.

18:15 Confidence in superior product despite customer indifference.

20:25 Busy schedule; juggling work and errands.

25:36 Robots assemble; humans double-check quality.

28:44 Philosophy unchanged; add personal touch, uniqueness.

32:29 Animals fight for dominance, not artistic contemplation.

35:35 Create safety and trust for clarity, direction.

38:01 Communication issues lead to disengagement and discontent.

42:18 Frank talk on attendance; resolved positively.

44:43 Growth requires persevering through uncomfortable challenges.

47:11 Mountain Dew acid prevents kidney stones formation.

49:57 Urologist explains VA's unique lawsuit protection method.

55:01 Assume positive intent for constructive feedback.

56:55 Document scheduled one-on-ones for actionable meetings.

Episode 191 - Overcoming Business Challenges With Justin Allen and Braxton Critcher At The ASTA Expo 2024

David Roman & Lucas Underwood — Mon, 18 Nov 2024 06:00:00 -0600

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In this episode, Lucas and David are joined by Justin Allen of Hunter Engineering and Braxton Critcher of Auto Repair News Today to discuss the unique challenges auto shop owners face today. Justin shares his perspective on nurturing and coaching business efficiency rather than just selling equipment. David highlights the complacency and inefficiencies in many shops, while Lucas underscores the importance of long-term financial planning and delegation in preparation for retirement.

00:00 Early in first relationship, married first girlfriend.

08:45 Braxton asks questions while making videos.

12:11 Prioritize customer needs over complete repairs.

20:24 Experiences differ noticeably between repair shops.

23:30 Shops incentivize profitable diagnostic work patterns.

31:37 Navigating illness can be emotionally challenging.

34:12 Cancer spreading in spine; patient experiencing pain.

38:53 Lacking drive to excel and grow business.

42:46 Inspire hope and change in unaware individuals.

51:45 Keep old cars; avoid buying new ones.

53:42 Shop owners' health and life expectancy questioned.

01:03:47 High pressure prompted major business restructuring decision.

01:07:33 Working hard on coaching, systems; feeling nervous.

01:12:24 I've relaxed the structure, affecting business expectations.

01:14:54 Poor Mike due to trampoline discussion.

Episode 190 - Hacking Incidents, Social Engineering, and Protecting Client Information With Cavan Robinson of Vehlo

David Roman & Lucas Underwood — Mon, 11 Nov 2024 06:00:00 -0600

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In this episode, Lucas and David are joined by Cavan Robinson, General Manager with Vehlo. They discuss a hacking incident targeting dealerships to steal client information, underscoring the importance of strong cybersecurity measures. As the conversation shifts, Lucas highlights the vulnerability of storing cryptocurrency on broker sites, sharing cautionary tales about accessing deceased relatives' crypto assets. Toward the end, they dive into industry events like AAPEX and SEMA, discussing the significance of effectively representing multiple shop management products.

00:00 Inner circle shared inappropriate child-content; hidden scandal.
08:31 Industry professionals change roles frequently at shows.
15:19 Expanding branding with diverse products without overlap.
16:29 Collaborative webinar on shop management products showcased.
26:29 Google penalizes sites with intrusive interstitial ads.
27:56 Shopware prioritizes client perspective over shop experience.
34:58 Be curious, not judgmental; collaborative acquisitions foster growth.
42:46 Centralized expert team standardizes multi-platform development efforts.
43:52 Concerns over using dual software for tires.
50:21 Data-driven pricing in tire management boosts sales.
57:07 AI voice scam mimics CEO for fraud.
01:00:52 Money hacked, experienced CIO highlights insider threats.
01:06:21 Launching partnership with industry leaders for efficiency.

Episode 189 - Empowering Service Managers Through Coaching and Communication With Brandon Jones of Limitless Leadership

David Roman & Lucas Underwood — Mon, 04 Nov 2024 06:00:00 -0600

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In this episode, Lucas and David are joined by Brandon Jones, Vice President of Limitless Leadership. Brandon shares a compelling story about educating a customer on her vehicle’s extensive issues, emphasizing the importance of clear communication in the industry. David and Lucas discuss the often unrealistic expectations customers have when purchasing cheap, older vehicles, highlighting the financial struggles many face in maintaining them. They also reflect on the emotional toll of negative feedback and the challenges of providing exceptional customer service in their shops and through their podcast.

00:00 Weekly one-on-one coaching for service managers.
04:25 Creating well-rounded individuals enhances professional and personal lives.
09:56 Customer upset over costly vehicle repairs.
13:10 People repeatedly seek charity for vehicle repairs.
14:21 90-year-old lover questions extensive vehicle repairs.
20:51 Explaining repair avoided customer's unnecessary stress.
22:32 Closed shop due to financial strain, relocated south.
25:59 Reconnected to disrupt automotive industry through coaching.
30:33 Axle problem persists despite new stubs.
32:50 No new appointments, concerned about manager’s performance.
35:35 Predicting then mimicking behavior in a conversation.
39:29 Vehicle seen on tow truck after repair.
42:02 Took personal pride in family's community legacy.
46:21 Customer dissatisfaction is their problem, not mine.
48:07 Frustration with business books; desire to share nihilism.
53:17 Mixed blizzard poorly, all frosting at bottom.
54:43 People prefer spending on wants, not needs.
57:59 Needed sun for my pale legs.

Episode 188 - The Highs and Lows of Running Two Shops With Adam and Jessica Debaja

David Roman & Lucas Underwood — Mon, 28 Oct 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Adam and Jessica Debaja of Northland Automotive in Cedar Springs and Rockford, Michigan. Adam shares the challenges and successes of expanding their automotive business, including employee turnover and initial financial struggles. Lucas discusses the importance of proper estate planning and having life insurance to ensure business continuity. Adam and Jessica highlight the lighter side with humorous anecdotes about kids working in their shop and handling energetic family dynamics. I

00:00 Local shop prospered, offered chance to buy.
06:43 Used repair shop rather than building one.
16:04 Five-year-old's endless energy causing family chaos.
17:42 Father accidentally consumes 1500 mg edible gummies.
23:16 Unexpected events underscore the importance of planning.
32:56 Culling early solves persistent employee problems.
33:23 Concern about technical expertise for hiring assistance.
39:13 Mistakes often doom businesses or cause burnout.
49:20 He requests obscure items before normal items.
54:10 Mike Allen's convincing odd job stories.
01:00:22 One kind of Mac and cheese, nothing else.
01:02:29 Cool video on historic Los Angeles taco truck.

Episode 187 - Tom Schearer on Awards, Diversity, and Operational Improvements

David Roman & Lucas Underwood — Mon, 21 Oct 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Tom Schearer from the Ratchet and Wrench Management Conference. Tom discusses his concerns about preparing a speech for his award and how to keep it concise. Both hosts share their perspectives on fostering authentic customer interactions amidst the challenges of running a shop.

00:00 Big developments; staff managing shop independently now.
07:26 Daily evaluations disrupt technicians' workflow and efficiency.
12:38 Tech frustrations with non-technical aspects of work.
16:54 Working with Cecil; prioritizing tasks for shop projects.
21:33 Women listen and care differently than men.
28:18 Prioritize critical issues; non-critical can wait.
35:01 Reached a plateau; uncertain of next steps.
40:18 Burnout led to losing multi-million dollar contract.
46:40 I rush tasks when nervous, causing issues.
51:08 Planning retirement, traveling, visiting shops with Christy.
54:25 Confronted a suspicious follower in a crowd.
01:01:10 Branson Landing: river, bluffs, restaurants, tourist attractions.

Episode 186 - Marketing, Client Communication, and Expanding Shops with Mike Allen

David Roman & Lucas Underwood — Mon, 14 Oct 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Mike Allen at the Ratchet and Wrench Management Conference. Mike discusses his unique approach to managing marketing and customer interactions in the automotive service industry. Lucas reflects on the challenges and stress of expanding his shop from three bays to ten, emphasizing the need for sustainable growth. David shares insights into the importance of thorough documentation and clear communication to manage liabilities and improve customer service.

00:00 Day with David: intentional antics, wild adventure.
07:58 Choosing schools for controlled child exposure.
11:39 No room; kicked out, recording in hotel.
19:35 Providing one-hour written repair estimate initially.
22:45 Too many cars now, too few before.
29:57 Carolyn advised strict client approval in California.
34:39 New shop added stress; balanced family business.
40:15 Reformed life path, reconciled with father, embraced corporate.
46:59 I should have handled conflict calmly instead.
53:14 He insisted, left job; former employer unhappy.
56:17 People upset when not hired; not intentional.
01:01:43 Documentary shows cultural differences in infant upbringing.
01:05:21 Family murdered, necks draped, slaughtered like hogs.

Episode 185 - Insights on the Future of Right to Repair With The CEO of Opus IVS Brian Herron

David Roman & Lucas Underwood — Mon, 07 Oct 2024 06:00:00 -0500

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In this episode, David and Lucas are joined by Brian Herron, CEO of Opus IVS. Brian discusses the benefits of accessibility in the repair industry, emphasizing how the Right to Repair promotes competition and ensures consumer safety. David and Brian also discuss the proactive efforts by manufacturers like Toyota, who release diagnostic tools to independent shops, contributing to better repair outcomes. Additionally, they highlight the quality and supply challenges between OE and aftermarket parts, underscoring the growing preference for OE parts due to their reliability and sometimes more competitive pricing.

00:00 Years advertising and evolving car repair industry.
04:54 Car deck's rise, right to repair relevance debated.
08:25 Collision repairs now require OEM post-scan software.
10:43 Does pushing right to repair alienate cooperatives?
13:08 OE parts more competitive; aftermarket quality declining.
18:17 Diagnosing post-lightning car requires advanced tools.
21:54 Industry systems cause inefficiencies and creative fixes.
24:17 Hourly hybrid pay prevents employee complacency.
29:12 Aftermarket diagnostic tool success following Opus acquisition.
30:10 Building something different in a consolidating industry.
35:40 Prefer in-house repairs due to dealer delays.
39:30 Issues with Nissan transmission warranties and programming.
41:31 Organization connections provide solutions and support effectively.
44:23 Repair friction impacts profitability in car industry.
47:11 Opus helps MSOs grow through calibration support.
50:28 ETI expanding to Europe; enhancing OEM relationships, access.
53:13 Affirmative agreement between two individuals.

Episode 184 - Managing Workflow and Scheduling in High-Volume Auto Shops With Dan Vasquez and Jacob Wierengo

David Roman & Lucas Underwood — Mon, 30 Sep 2024 06:00:00 -0500

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In this episode, Lucas and David host a conversation with Dan Vasquez and Jacob Wierengo, focusing on the challenges of managing auto repair shops as they increase in revenue and car count. David and Jacob share their experiences with parts estimation, stressing the importance of verifying past job records to avoid costly mistakes. They also get into efficient workflow and scheduling strategies, highlighting the utility of "canned jobs" and dynamic job dispatching to streamline operations and increase average repair orders.

00:00 Scheduling issues for technician appointments affect planning.
03:28 Overwhelmed staff due to constant client interruptions.
09:11 Needs more substantial work, faster turnaround times.
10:12 Auto ops scheduling conflict due to hour misalignment.
13:11 Struggling to manage chaotic shop schedule.
18:06 Spreadsheet review determines weekly appointment goals.
19:43 Appointments scheduled without inspection lead to uncertainty.
24:24 Overall target is displayed for each job.
27:57 Dan explains his old-school work organization method.
29:30 Managing workflow, redistributing tasks to maintain efficiency.
32:36 Wish for adjustable queue position during transfer.
36:33 Busy mornings checking in cars for steps.
40:48 Uses separate chat rooms for technicians' parts requests.
44:37 Pulling past services saves time on estimates.
47:51 Can jobs help manage California shop supplies.
48:45 Torque to yield complicates Euro vehicle repairs.
52:13 Listener upset over episode; hosts clowning around
56:19 Grateful for Aaron Stokes' help with video.

Episode 183 - The Vomitorium, Self-Help Rants, and Lucas's Yard Sale Insult With Kieran O'Brien of Shopgenie

David Roman & Lucas Underwood — Mon, 23 Sep 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Kieran O'Brien of Shopgenie from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). The conversation begins with a humorous discussion about Roman vomitoriums, transitioning to a critique of self-help books and the challenges of extracting practical advice from them. The hosts discuss the complex world of customer experience in shop management software, emphasizing seamless integration over unnecessary feature additions. As the episode unfolds, they also touch on the impact of AI in customer service, sharing their mixed feelings on its growing influence.

00:00 Boston Celtics player face injury, stays resilient.
08:11 California's unsustainable environment leads to migration.
14:09 Existential dread remains despite material possessions.
16:30 Multi-services shop offers car detailing, coating, and repairs.
23:48 Reluctantly attend July 4 event, discuss politics.
27:24 Struggling to stay serious, issue of participation.
35:16 Sponsorship needed for event, dinner just covers.
40:11 Starting with vision, friends set up hangout.
43:32 Embarrassing high school dog poo shoe mishap.
49:21 Unpleasant encounter at church yard sale.
54:00 Speaker credits late-night chat for career inspiration.
01:01:01 Daughter named after mom with unusual spelling.
01:05:33 Veteran discharged, struggles with job, takes pills.
01:10:36 "Profit First" book is more storytelling than helpful.
01:17:42 Build outcomes from problem, not feature requests.
01:20:20 Experts predict negative consequences of AI development.

Episode 182 - Customer Escalations and Unusual Finds in Car Trunks With Auto Shop Follow Up

David Roman & Lucas Underwood — Mon, 16 Sep 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Lucas humorously recounts an incident involving David spilling Mountain Dew during a recording session, which was caught on video. They delve into the challenges of customer interactions and the importance of follow-up strategies in the auto repair industry. Additionally, the hosts and guests share intriguing stories about surprising finds in car trunks, from personal belongings to illicit items.

00:00 Mountain Dew mishap causes laughter and mess.
09:36 Encourage visiting shop in town, emphasizing twang.
15:49 Awful car delivery ends in tragic dog incident.
21:25 Feedback varies, escalations often seem inconsequential.
21:58 Customer complaints about air freshener usage.
30:48 Dad and I visit a mysterious room.
34:44 Police officer in car wreck found drugs.
38:20 Customer left without paying, truck hidden, sheriff called.
43:27 Disagreement over blue substance at work.
51:09 Upset about sharing info, denies selling anything.
59:18 Rant about customer's $50 air filter complaint.
01:01:48 Driving slowly to avoid other people, disliking traffic.
01:07:25 Childhood curiosity about truckers and road rage.
01:10:59 Let the cats be and leave them.

Bonus Episode - Transforming Your Shop's Workflow and Accountability With Software

David Roman & Lucas Underwood — Wed, 11 Sep 2024 18:00:00 -0500

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In this episode, Lucas and David are joined by Matt Ruffman, Steven Metsker, and Pat Schnaidt to discuss the transformative impact of technology in the auto repair industry. Matt highlights how transitioning from paper and QuickBooks to repair shop software has significantly improved his shop's scheduling and estimating processes. Steven emphasizes the importance of customizing inspections to enhance accountability between advisors and technicians. Pat praises Shop-Ware's user-friendly features and ability to ensure thorough diagnostics and repairs, improving transparency and customer trust.

00:00 Consider Shop-Ware for a more user-friendly interface.
09:30 Selective communication: only call if absurd decision.
15:15 Consumer protections help both sides in transactions.
20:10 Embracing flaws and choosing the best fit.
23:16 Positive feedback on customer presentation and training.
30:32 Detailed reports build trust and retain customers.
33:34 Using 7 words: Accountability in building quality inspection lines.
39:34 Amazon offers choice, Shopware empowers user decisions.
47:27 Struggle with hands-off approach in business.
52:03 Empowering team autonomy, learning and growth.
55:08 User experience focuses on small details' significance.
01:01:18 Collaborate for a better industry, improve client experience.

Episode 181 - Mastering Profitability & Efficiency With Insights from Shop-Ware Experts

David Roman & Lucas Underwood — Mon, 09 Sep 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Samantha Andrews, Jonathan White, and Bill DeBoer to discuss shop scheduling and customer communication strategies as they relate to profitability. Samantha and Lucas highlight the importance of morning drop-offs in better managing service updates and unexpected delays. Bill discusses a color-coded estimation system to streamline customer interactions. Jonathan underscores the value of saving past services as canned jobs to expedite estimates and reduce repetitive errors.

00:00 Exchange of business cards for future referrals discussed.
05:08 Challenges with finding help, paying flat rate.
06:40 Weekend email complaint about potential service issue.
12:53 Transitioned from Windows to Shopware, experienced issues.
14:04 Exploring new perspective on conventional pricing methods.
17:33 Anticipating future problems in decision-making process.
23:08 Optimized labor rates boosted shop profitability significantly.
26:53 Rural internet caused issues, solved by Carolyn.
27:49 Shop owners struggle with pricing, need discipline.
31:35 Ignored daily issues still need attention.
37:09 Parts mix-up causes cascading work issue.
40:06 Owner multitasks vendor orders to maximize inventory.
42:09 Ordering process includes RO number and tech name.
46:14 Monitoring service speed and administration time challenges.
47:28 Issues with tracking clock-in and out. Focus on car part management.
51:13 Efficient car service, prioritizing morning appointments.
53:29 Discussing strategy to improve awareness and estimation.
56:42 Focus on avoiding mistakes for long-term benefits.

Episode 180 - Navigating Customer Expectations and Employee Performance With The Founder of Datadyne Joshua Hemmerling

David Roman & Lucas Underwood — Mon, 02 Sep 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Joshua Hemmerling, founder of Datadyne, at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Joshua discusses the importance of setting customer expectations to manage productivity and avoid issues. David shares his struggle with employee performance and praises a laid-back employee who handles problems effectively. Lucas explores new approaches to compensating advisors based on performance without tying it directly to financial bonuses.

00:00 Managing work and handling family responsibilities.
05:30 Company does not reciprocate employees' loyalty.
15:23 Teaching tool for dynamic learning through dashboard.
20:59 Transparent pricing, no commission, genuine service commitment.
26:28 Misunderstood message leads to awkward realization.
29:57 Difficulty replacing faulty fuel door actuator in car.
35:48 Peter uses pattern recognition and deductive reasoning.
41:12 Studio extends gameplay by creating artificial difficulty.
46:19 Challenging maintenance process for Cadillac engine.
51:38 Experienced machinist reflects on skill progression.
58:08 Setting expectations for time zones to avoid issues.
59:30 Efficiency and speed are top priorities.

Episode 179 - Boosting Profits with Tire Programs and Road Hazard Services Featuring Chris Cotton

David Roman & Lucas Underwood — Mon, 26 Aug 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Chris Cotton of Autofix to discuss the profit potential in selling tires. Chris emphasizes the potential profit from offering well-structured tire programs, underscoring the importance of diligent record-keeping for legal protection. He also shares his strategies for selling tires, including adopting value-added services like free road hazard towing and tire rotations.

00:00 Handle online confrontation with grounded, sincere opinions.
05:45 Sell tires, keep customers, make good profit.
09:01 Emphasize value, encourage customer loyalty, sell more.
13:02 Customer neglect, worn tires not road hazard.
15:29 Policy: Reimburse flat repairs, contact for assistance.
18:40 On-site visits, tires, car inspections, sales.
21:12 Don't skip the thorough car evaluation process.
25:14 Judge emphasizes signed agreement as binding evidence.
27:51 Ensure thorough staff training and documentation for accountability.
29:48 Sales increased, earned rebates, sold to Tire Kingdom.
35:28 Focus on quality, not quantity of shops.
38:03 Transition to ten base brings operational challenges.
41:23 Autofix coaching empowers clients to succeed independently.
42:35 Coaching companies need to help more shops.
47:01 Declines hanging out, prefers sharing meme list.
51:06 Free roadside assistance, tire upgrades, rotations, alignments.
53:39 Palm-sized scanner for tire assessments is beneficial.
56:11 Exciting event with go karts and recording.
59:04 Drunken woman falls, hugged by stranger. Odd.

Episode 178 - Working Remotely In Automotive Repair With Kyle Buenger and Kasia Thompson

David Roman & Lucas Underwood — Mon, 19 Aug 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Kyle Buenger and Kasia Thompson at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). They discuss the dynamics of successfully working remotely in an auto repair shop. Kyle explores the intricacies of hiring skilled technicians to manage the workload efficiently, emphasizing the importance of a multi-skilled crew. Kasia discusses her remote work experience and highlights the integration of technology like cameras and translation apps to improve communication and productivity.

00:00 Remote advice service amid client distractions, skepticism.
03:21 Time difference affects my work schedule slightly.
08:22 Workflow delays due to approval and authorization.
11:56 Few people walk in for random inquiries.
16:10 Husband looking for new job, may relocate.
18:29 Challenges managing customer contact and estimates daily.
22:25 Eds avoid mundane tasks, enjoy only fun.
24:40 Busy schedule in automotive repair shop.
26:42 Multitasking is ineffective, women may excel at it.
32:46 Midas store owner from Minneapolis dies suddenly.
34:15 Unclear story about lung cancer and treatment.
36:36 Recognition of exceptional abilities and dedication.
41:43 Shop performed well, being hub, chaos.
44:44 Efficiency in tech scheduling maximizes shop revenue.
46:42 Phones set up with soft and desk phones.
52:31 Advantages of push-to-talk radios in workplace.
53:39 Phone overheated, had to cool in fridge.
56:18 Shop closes for lunch break at 12.

Episode 177 - Lessons In Ethics and Honesty in Car Repairs From the Front Lines With William Fairbanks of Shop Controller

David Roman & Lucas Underwood — Mon, 12 Aug 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by William Fairbanks, Vice President of Sales for Shop Controller at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). William discusses how buying an existing shop provides a strong foundation for business transformation. Lucas and David share their thoughts on the industry's resistance to change and the crucial role of modern technology. They also discuss the balance between honesty and oversharing with customers, emphasizing the importance of reputation over profit.

00:00 Requesting pragmatic argument for purchasing vacuum equipment.
03:32 AC technician uses customized equipment for inspections.
08:25 AC vacuuming procedure sparks discussion and offense.
11:17 CEO meets mechanic, joins tech startup journey.
13:36 Leveraging existing customer base for valuable feedback.
17:38 Transition to technology is essential for success.
21:51 Contractors submit low estimates, request multiple supplements.
23:26 Confusion and frustration over changing medical bills.
28:07 Uncertain negotiations over warranty, parts, and price.
30:34 Limited payment, legal protection, defective vehicles from Carvana.
33:18 Carmax assumes, doesn't actually vet cars.
37:29 Advertising became deceptive, difficult to challenge.
39:28 Cover-up of dangerous chemical leads to guilt.
44:42 Technician inspector needs replacement, creating false details.
47:16 Repeat truth, make them feel good - warranty.
48:59 Folks make unethical decisions due to influence.
52:29 Car change leads to pricing dispute.
57:35 Conflict between abrasive, loud, aggressive social media personalities.
58:34 Woman upset over unauthorized recording, threats follow.

Episode 176 - Going From High Pressure to Healthy Practices With Cody Gaddie and Becky Witt

David Roman & Lucas Underwood — Mon, 05 Aug 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Becky Witt and Cody Gaddie at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Becky discusses the importance of not putting pressure on car repair turnaround times to avoid errors, emphasizing that no car leaves her shop until she's confident in the work done. Cody shares his experiences working in a high-pressure environment and speaks to the health toll it took on him, stressing the need for a balanced work-life environment. Lucas raises concerns about the impact of stress and long working hours on health, citing studies on preventable cancer rates among Americans.

00:00 Rediscovered passion for repair shop, made changes.
04:39 Finding niche customers led to business success.
10:10 Gaining customer trust by offering what's needed.
11:11 Offering transportation and solutions for vehicle issues.
16:14 Technicians are human and not machines.
18:05 Kip noticed Becky's involvement in ASOG.
21:58 Urgency to avoid interrupting work for car.
24:41 Struggling with finances while caring for employees.
27:27 Refunded due to inability to lift tires.
30:53 College student works 60 hours, struggles to cope.
33:18 ASOG has changed moderator's perspective on members.
36:56 Borrow $50 deposit for gas, return receipt.
42:06 Collaboration with local Napa store benefits business.
43:48 Auto parts shop workers value good treatment.
48:47 Arizona technicians arguing over battery warranty controversy.
51:25 Effective communication fosters mutual respect and growth.
54:06 Employees resent owners' lack of empathy.
56:06 Robots creating job challenges, technicians face issues.
59:15 Self-financed event organized through networking with support.

Episode 175 - Navigating Ethical Dilemmas in the Auto Repair Industry with Dipesh Modi

David Roman & Lucas Underwood — Mon, 29 Jul 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Dipesh Modi, owner of Kinderman's Auto Repair in Harrisburg, Pennsylvania. Dipesh shares his journey into shop ownership, emphasizing the difficulties faced by those unprepared to run a business. The hosts and Dipesh discuss the importance of customer service in the automotive repair industry, highlighting that success depends more on the customer experience than just fixing cars. They also discuss ethical dilemmas in the industry, such as addressing unsafe driving situations and dealing with businesses operating without insurance.

00:00 Requesting video for professional and charismatic speaker.
06:39 Flexible hours allowing time for food truck.
08:10 Hot dog vendor lost job to cafeteria.
10:56 Gave him five stars, it was cool.
14:36 Business struggling, coaching company helps turn fortunes.
17:23 Technicians overvalue car fixing in shop business.
21:51 Customer's persistence triggers service advisor's suspicion.
23:55 Concerns about driving and cutting a wire.
27:06 Employee refuses to lie about undrivable vehicle.
29:55 Sympathetic to situation, unsure how to help.
34:41 Lack of experience, mom's situation, no excuses.
38:44 Not worried about liability for this situation.
42:08 Avoids grappling in jiu jitsu tournament.
43:46 Realization of legal boundaries and consequences.
46:57 Bourbon distribution in North Carolina faces favoritism.
51:40 Auto mechanics' unexpected Ruth Chris steakhouse experience.
53:47 Choosing a restaurant by random, didn't end well.

Episode 174 - Balancing Business and Family In A Small Town with Josiah Martin

David Roman & Lucas Underwood — Mon, 22 Jul 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Josiah Martin, the owner of Limitless Auto Center in Oley, Pennsylvania. Josiah discusses his realization that opening a second location was premature due to inefficiencies at his first shop. David emphasizes the importance of understanding and managing financial numbers to ensure profitability. The conversation also covers the emotional strain of balancing business commitments with family life and how financial planning relieves some of this pressure.

00:00 Struggle with socializing causes strife in marriage.
08:46 Started as tech, then became service advisor.
13:46 Planning expansion: separate or same business name?
16:40 Industry guys question comments without data.
24:42 Don't wait for someday, make changes now.
27:31 Regret over missing childhood moments with daughter.
35:23 Focus on adding value, not unnecessary extras.
39:24 Limited perspective on shop performance and competition.
46:06 Navigating challenges with strategic media manipulation.
51:03 Customers returning despite mailing list mistakes, 2019.
56:36 Avoid old models; certain makes, 2001 or newer.
01:01:24 Consider parts availability before buying a car.
01:08:46 Plan to profit by showing b hole.
01:09:22 Media appearances for my story, internet past.

Episode 173 - Handling Online Trolls and Tax Compliance in the Auto Industry with Dan Thieken

David Roman & Lucas Underwood — Mon, 15 Jul 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Dan Thieken, the owner of Kreager Tire and Service in Millersport, Ohio. Dan shares his insights on transitioning from a tire-centric to a service-heavy business model and highlights the significance of genuine product recommendations. They discuss the complexities of sales tax compliance and shop owners' challenges, emphasizing the importance of understanding state-specific regulations.

00:00 Man boasts about raunchy jokes amid women's safety.
07:34 Expanding tire program to boost shop revenue.
11:42 Reduced margins, targeted marketing, and streamlined promotions.
18:40 Tire dealer and distributor registration requirements.
22:35 High elevation, snow-capped mountains, stunning scenery.
28:13 Use cardboard to fill a raised garden bed.
34:14 Debate on potential business liability and tax.
39:47 Car dealers exploit tax exemption loopholes.
46:39 Debt collection impact: zero revenue, makes no sense.
49:16 Unpredictable medical bills cause frustration and confusion.
53:22 Extreme illness in the middle of the night.
59:58 Shop Marketing Pros is the best company.
01:03:36 Excited about freedom from the phone for directions.

Episode 172 - AI Integration & Social Media Impact In Auto Repair With Andrew Fischer

David Roman & Lucas Underwood — Mon, 08 Jul 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Andrew Fischer to discuss the pitfalls and manipulation of social media. Andrew then discusses the impact of technology on technicians, sharing concerns about AI and Chat GPT potentially reshaping the role of technicians. The conversation also covers the importance of mindset in the industry, emphasizing the contrast between a paycheck-focused approach and one that seeks progress and satisfaction.

00:00 Hilarious episode when discussing "God's chicken."
06:10 Near steel mills, bp amoco, and beach.
09:22 Shop specializes in quick emissions-related repairs.
11:11 Jeff missed, wife and kids needed him.
14:37 Recognized toxicity, left to support growth.
18:10 Finding balance and relating to others' experiences.
20:06 Jeff and I discussed technician's attitudes.
24:40 Struggling to change, discussing work and ownership.
26:09 High school and community college instructors struggle.
29:45 City barbecue cost too much, not useful.
32:58 Lengthy, slow process for discussing laws.
35:46 Challenges getting everyone on the same page.
38:50 Dealers not updating, new bosses surprise.
44:38 Monitoring daughters' friends' cell phone usage.
45:16 Kids naturally use AI for information search.
50:11 Technology aids customer service but doesn't replace.
52:18 AI has broad thought process, deduce answers.
57:29 Fear of brown recluse; mistaken identity.
58:42 Colleague confronts drug issue, acknowledges truth.

Episode 171 - Solving Network Problems and Diagnosing Car Issues with Electrical Guru David Barden

David Roman & Lucas Underwood — Mon, 01 Jul 2024 06:00:00 -0500

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In this episode, Lucas and David Roman are joined by David Barden, who shares his unique journey in the automotive diagnostics industry. David discusses diagnosing network problems and identifying a faulty module, emphasizing the importance of understanding vehicle communications. The conversation highlights the use of hexadecimal data in diagnostics and the complementary role of scan tools in the repair process.

00:00 Name with unique spelling can backfire later.
09:36 Engineers aim for serviceable cars with standard tools.
13:39 Hook used to simulate and identify car issues.
20:42 Missed opportunity for a great working relationship.
24:24 EPA regulation for recycling refrigerant in facilities.
31:52 Lack of engagement in cool new tools.
33:30 Power Probe acquired by MGL, expanding capabilities.
38:19 Wheelchair van wire break, fixed with overlay.
46:18 Intermittent hard start due to loose chain.
51:58 Understanding scan tool data communication in cars.
58:02 Connecting with industry professionals to enhance products.
01:00:41 Car keys left close to car questioned.

Episode 170 - The Future of Auto Parts Using AI-Powered Solutions & Wiretronic's Cutting-Edge Technology

David Roman & Lucas Underwood — Mon, 24 Jun 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Henrik Rosseland and Christoffer Weber from Wiretronic. Christoffer introduces an innovative AI-powered app designed to recognize car parts and revolutionize the part identification and ordering process. Lucas shares his frustrations with incorrectly cataloged automotive parts and the potential for AI technology to alleviate these challenges.

00:00 AI presentations: overhyped, not so scary.
07:31 We sell to OEMs, customize, and process.
11:38 Approaching German OEMs, struggling to find parts.
18:59 Issues with BMW valve cover gasket replacement.
21:26 Company sends wrong brake discs, causing delays.
28:08 Ordering parts was usually mechanics' responsibility.
32:53 Transition from Lisa to iPhone; struggles with UX.
38:58 Training on local GPUs, inference on cloud.
45:26 Presentation emphasized human element and information efficiency.
51:03 Vernacular uncommon, AI-generated text lacks human touch.
57:48 Video documentary on chip technology investment.
59:41 Producing cases for different OEMs is complex.

Episode 169 - Is OE Software Our Only Option? With Ben Johnson of Repairify

David Roman & Lucas Underwood — Mon, 17 Jun 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Ben Johnson from Repairify. Ben discusses the complexities and potential malfunctions of modern car features, such as electronic parking brakes and key fobs, critiquing the trend of over-engineering. The hosts express frustrations about the high costs and impracticality of advanced vehicle technologies, including unnecessary buttons and features. Additionally, the conversation highlights the challenges independent shops face with modern diagnostics and scan tools and how Repairify’s solutions aim to bridge that gap.

00:00 Retired briefly, now excitedly working in industry.
03:09 Repairify pioneers remote vehicle access technology for repairs.
06:20 Remote OE tool scans and reprogramming services.
09:50 Issue of increasing need for car programming.
13:44 Skilled workers essential, tech shortage misconception.
16:45 Proposing standardizing vehicle access security for autocare.
19:43 Standardization crucial for secure V2V and V2X.
22:35 Adas think helps identify and recommend repairs.
27:38 Efficient use of OE tools drives satisfaction.
29:26 Positive outlook on uncertain future pricing strategy.
33:46 Expanding repair business by setting up hubs.
36:49 Comfortable salvage yard relationship, rules engine summary.
39:56 Internet service programming caused issue with car.
44:05 Parking brake caliper adjustment for reliable performance.
48:05 Shopware, a simple and unique shop manager.
49:19 Unique shop management approach, focused on problem-solving.
53:59 Over-reliance on technology causes driving issues.
56:06 Google directs driver onto winding driveway instead.

Bonus Episode - Reacting To "Silverstein: Business as Usual Must Die"

David Roman & Lucas Underwood — Fri, 14 Jun 2024 06:00:00 -0500

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Lucas and David weigh the pros and cons of service-driven versus sales-centric business models in the auto repair industry by reacting to Dutch Silverstein's Ratchet & Wrench article "Business as Usual Must Die." They highlight how effective conflict resolution and marketing investment are crucial for growth and employee retention.

00:00 Public skepticism toward auto repair industry prevalent.
05:02 SDCC and MMSc owners share profit, service.
08:27 New businesses need financial concessions for growth.
10:26 Drive numbers, hit close rate, generate business.
14:41 Employee retention has significant financial impact.
19:22 Cost is minimal for specific skills gained.
20:55 Sales-centric owner prioritizes profit over customers' needs.
26:14 Health insurance costs funneled to minority users.
27:19 Healthcare and automotive industries facing dire consequences.
31:55 Higher education adapting to meet workforce demands.
36:25 Warning about expensive amenities in shops for consumers.
38:26 Different consumers prioritize varying expenses and experiences.
43:01 Each brother views family business differently.
44:04 Adapt to meet consumer demands for success.

Episode 168 - From Hands-On Owner to Strategic Manager With Greg Buckley of Buckley's Auto Care

David Roman & Lucas Underwood — Mon, 10 Jun 2024 06:00:00 -0500

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In this episode, Lucas and David are joined by Greg Buckley from Buckley's Auto Care at the ETI Tool Tech. Greg shares his journey of stepping back from day-to-day shop operations to empower his manager's autonomy. The conversation dives into personal data concerns with automotive technology, revealing insights into how Apple and Google might influence the industry. Additionally, Greg discusses the impact of COVID-19 on his life, detailing the lingering effects on his sense of taste and smell.

00:00 Enthusiastic about innovative network infrastructure concepts.
08:39 Perspective on car security and data collection.
15:59 Experiencing high-tech car features and subscription model.
17:47 AI-driven customer profiling and personalized assistance.
23:55 Research on car entertainment usage for car companies.
28:57 Dislike for new cars and fly by wire.
36:11 Customer declined overpriced air filter for Nissan.
41:33 Monitoring shop operations, grooming staff for success.
48:25 Struggles to manage shop, need better planning.
53:08 Diversifying income for multiple shops dilemma discussed.
54:33 Need one manager for each store crew.
01:04:27 Playing around with morning show ideas.
01:05:30 You carry the show with intelligence, subtly.

Episode 167 - Rewiring Consciousness Using Meditation and Mindfulness To Address Anxiety with Kelly Fisher

David Roman & Lucas Underwood — Mon, 03 Jun 2024 06:00:00 -0500

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Kelly Fisher, a certified hypnotherapist, joins hosts Lucas Underwood and David Roman to discuss anxiety management. Kelly highlights the detrimental effects of anxiety medication, cautioning against abruptly stopping usage. The trio emphasizes the significance of mindfulness meditation in retraining thought patterns to avoid getting caught in a spiral of severe anxiety.

00:00 Met Jimmy at NSA and spoke about anxiety.
04:06 Hypnotist alters behavior by revisiting subconscious memories.
07:15 I started one book, which led to more reading.
10:38 Special relationship with meditation, anxiety clinic involvement.
14:03 Overcame fears through therapy and mindfulness meditation.
19:37 Anxiety triggers affect thoughts, seek a way out.
22:57 Man reflects on abusive uncle's behavior patterns.
24:23 Mother's anxiety, religious beliefs, and self-reliance.
29:31 I Agree, but I need to slow down and reflect.
30:22 Mindfulness brings relief, but also stress concerns.
34:51 Teaching people to overcome meditation challenges.
38:32 Anxious, but not a problem for now.
42:06 Battle through extreme anxiety and find a way out.
44:51 PTSD veterans find relief through psilocybin therapy.
48:34 Vietnam veterans struggled with PTSD, sharing experiences.
52:29 Face-to-face conversation about upcoming challenges.
54:39 Nostalgic memories of old-school background noise.
56:37 Considering new company, using AI for the book.

Episode 166 - Automotive Training Failures With Dominick Marquez

David Roman & Lucas Underwood — Mon, 27 May 2024 06:00:00 -0500

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In this episode, Dominick Marquez joins hosts David and Lucas to discuss the inner workings of dealership training in the automotive industry. They express frustration with the lack of effective communication at dealerships, highlighting the disconnect between customer expectations and service delivery. Marquez emphasizes the value of independent shops in fostering genuine customer relationships, contrasting them with dealership practices.

00:00 Promised tech education turned out to be a scam.
05:41 Transition from a job in the machine shop to automotive passion.
12:06 Promoted to shop foreman, learned business management.
17:38 Peter Orlando solves Ford's trouble codes mix-up.
21:33 Car communication issue solved by unplugging connector.
29:15 Technician demands hourly pay for high voltage repairs.
33:20 Module replacement makes consumer repairs more accessible.
40:48 Consumer ignorance about vehicle maintenance and repairs.
46:00 Consumers were surprised by standard car battery maintenance.
51:59 Mechanics and technicians have distinct roles.
58:03 Understanding technician vs. mechanic, the importance of training.
01:01:46 Manufacturers may unintentionally train future competition.
01:09:27 Discussion about dealership service and exclusivity.
01:10:34 Dealerships lose customers due to poor communication.

Episode 165 - Chasing An American Dream While Balancing Family and Culture With Gilbert Khoshaba

David Roman & Lucas Underwood — Mon, 20 May 2024 06:00:00 -0500

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In this episode, Lucas and David welcome Gilbert Khoshaba from Chicago, who shares his journey in the automotive industry and his aspirations for business expansion. Gilbert talks about his strategy to involve his children in his business early, reflecting on his own experiences of hard work and its value. The hosts and Gilbert also discuss the importance of using direct mailers for customer acquisition, discussing strategies for enhancing their effectiveness.

00:00 Bilingual speaker discusses Arabic and Aramaic languages.
09:08 Repairing pads and shoes saves money.
11:19 Transitioned career, attended UTI, pursued dealership employment.
18:42 Misconception about luxury items, differing opinions.
23:59 Supporting my kids' interests and experiences abroad.
28:55 He owns a successful valet parking company.
33:17 Property taxes increased, causing legal and financial struggles.
41:34 Middle Eastern cuisine with a variety of dishes.
46:55 Coworkers loved pizza, but I didn't.
52:32 Customer reliance on brands is unnecessary; personalization matters.
56:42 Aaron is Chevy's best parts guy. Exceptional!
59:04 Diagram awesome, but list causes account woes.
01:07:29 Budget for professional high-quality commercial photography.
01:10:29 Leverage customer list for targeted marketing.
01:19:18 Seek guidance, learn, and take initiative.
01:23:10 Kim and Brian market uniquely and effectively.
01:26:10 Find a specialized group for European auto repair.
01:34:05 Evaluate, strategize, and target a new marketing approach.
01:37:34 Google accuses the shop of incentivizing fake reviews.

Episode 164 - John Phelps on Career Shifts and Setting Industry Standards

David Roman & Lucas Underwood — Mon, 13 May 2024 06:00:00 -0500

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In this episode, Lucas and David welcome John Phelps from a shop management system that is not named Shop-Ware. John shares his journey from car dealership roles to the technology sector, reflecting on how his experiences have shaped his views on industry standards and personnel management. As they discuss the challenges and nuances of shop management roles, such as shop foreman and manager, they underscore the importance of defining clear roles and responsibilities.

00:00 A College graduate pursued marketing, which led to an unexpected job offer.
06:39 Sewell's book emphasizes customer service and care.
10:55 Show attention to customers and colleagues quickly.
20:40 Work, product, and culture critical for success.
22:33 Covey's synergy: one plus one equals three.
28:18 Established company expanded services, adapted to COVID.
32:06 Leveraged automotive industry experience to benefit shop operations.
41:04 Surprise business purchase turns into a chaotic mess.
45:58 Proposing an intermediate level between service advisors.
52:59 Promote based on leadership, not just skill.
58:47 Technician promoted to manager feels misaligned with the role.
01:01:28 Man describes a life-changing heart attack experience.
01:04:51 Don't let go. Take responsibility and act.

Bonus Episode - Why Small Shops Fail - The Uncut Audio

David Roman & Lucas Underwood — Fri, 10 May 2024 06:00:00 -0500

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In this bonus episode, Lucas and David discuss why professionalism, or the lack thereof, is why independent repair shops stay small. David recounts his own lessons learned from the early days of opening his shop, emphasizing the critical nature of customer communication and the professional handling of service transactions. Lucas underlines the importance of attention to small details and structured processes, significantly impacting customer satisfaction and business reputation.

00:00 Videos with Cecil receive positive feedback, yet most shops lack professionalism.
05:51 Small issues snowball into big business concerns.
07:08 Need for higher skilled technicians in the automotive industry.
10:59 Unmet expectations lead to chaos for businesses.
15:17 Business visit led to process improvement brainstorming.
20:00 Clients crave consistency for comfortable experiences.
23:03 Consistent service builds confidence in purchasing.
24:48 Clients thrive on variability and flexibility.
28:39 New Silverado's rear brakes and safety issues.
33:16 Flexibility in coaching with California bar rules.
35:14 Greeting, explanation, appointment, insurance, signature required.
36:52 Customer experience dictates processes, policies, procedures, and consistency.
39:52 Voiceover services cost money, consider professional option.
43:30 Effective scheduling based on technician capability and data.
48:30 Arrive early, organize, and plan efficiently.
49:31 The Client's unrealistic expectations weigh on me heavily.

Episode 163 - Balancing Business Ownership and Technology in the Auto Industry With Gregg Rainville and James Harris of Steer CRM

David Roman & Lucas Underwood — Mon, 06 May 2024 06:00:00 -0500

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In this episode of the Changing The Industry Podcast, hosts Lucas Underwood and David Roman welcome guest Greg Rainville and James Harris of Steer CRM. Greg discusses his company's transformation from a Tripadvisor-like directory into 'Steer CRM,' detailing their focus on text and email communication for shop owners. Additionally, the group tackles repair shops' challenges, including the dangers of undercutting prices and the repercussions of operating without proper insurance and amenities. Throughout the conversation, Lucas and David also reflect on their preferences for shop management, revealing their frustrations with using multiple communication platforms.

00:00 Dinner conversation leads to a missed meeting in Chicago.
08:19 Mike Allen's car game leads to trouble.
14:06 Conflict over territory leads to strategic partnership.
16:09 Need for vetting process for technicians.
25:33 A/B testing for review engagement showed success.
30:18 Adding new features based on customer feedback.
35:41 Generational shift: preference for texting over calling.
39:28 Undervalued repairs and price differences in shops.
44:28 No issues with backyard mechanic, affordable services.
48:49 Knowledge and information are necessary to minimize liability.
53:30 Evaluate, step back, minimize overexposure, reconsider.
01:02:34 A New podcast studio is being built upstairs. Avoid distractions.
01:03:47 Client communication: honesty, setting realistic expectations, adaptability.

Episode 162 - Lauralee Schmidt on Repair Shop Economics and Social Media Slips

David Roman & Lucas Underwood — Mon, 29 Apr 2024 06:00:00 -0500

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In this enlightening episode, hosts Lucas and David welcome Lauralee Schmidt and Savannah Grise at MARS 2024. Savannah touches upon the complexities of offering financing options in the automotive industry, recounting her previous company's challenges with using services like Klarna. The conversation also veers into social media's impact on businesses, as Lauralee expresses her preference for MySpace and the hosts discuss navigating professional and personal accounts online. Moreover, they explore the influence of TikTok on consumer behavior and industry marketing strategies.

00:00 Picked up a friend at the airport, smelled bad.
06:12 Opposition to historical tax enforcement brutality.
11:18 Shop actively uses service information for calibration.
19:53 Moved to an unfamiliar area, determined to succeed.
22:07 Full-time online college, work to pay, debt-free.
27:56 Attend classes to gain coaching credits, crucial.
36:21 Reluctantly pushed credit card on 18-year-old.
42:41 J cosmetics faced backlash for undisclosed financing.
43:40 Avoid interest or face triple the cost.
50:24 Hiring for a specific job ends in termination.
54:10 Planned to let him go, discussed replacement.
01:02:41 Kieran O'Brien's success story in social media.
01:07:50 Wife listens to the country station with commercials.
01:12:26 Tomato plants mistaken for marijuana. All good.

Episode 161 - The Realities of Coaching in the Auto Industry & Customer Misconceptions with Matt Wagg

David Roman & Lucas Underwood — Mon, 22 Apr 2024 06:00:00 -0500

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In this episode, Lucas and David welcome shop owner Matt Wagg while at Vision 2024. They tackle the stress comparison between running a restaurant and a repair shop, with anecdotes illustrating the humorous yet frustrating aspects of both. Matt shares candid experiences with negative customer reviews, detailing how his approach to addressing issues has evolved over time. The trio also discusses the value of foundational business structures and the benefits of coaching, debating the merits of group versus one-on-one sessions.

00:00 Recognizing someone's bad behavior without engagement.
08:41 Identifying process flaws and missed customer qualifications.
14:28 Resolve the issue with the strategy and respond to the review.
20:08 Surprised by the call, let it go.
24:18 Requested business resolution, expressing care and dignity.
28:23 Negative reviews mainly stem from personal issues.
35:45 Driver dangerously pulls out into oncoming traffic.
41:28 Voltage drop testing is crucial for complete circuit testing.
46:36 Car trouble, customer complaint, communication breakdown.
49:57 Questioning trustworthiness and sales tactics within a company.
55:10 Fear of bad reviews from misbehaving customers.
01:02:12 Reflecting on business growth and leadership challenges.
01:05:18 New business owner learns structure and coaching.
01:09:06 Lower-priced group offers a taste of feedback model.

Bonus Episode - Frank Scandura on AutoTechIQ And Enhancing Shop Dynamics

David Roman & Lucas Underwood — Wed, 17 Apr 2024 06:00:00 -0500

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Lucas and David welcome the insightful Frank Scandura of Frank's European Service in Las Vegas, NV. Frank, with his rich expertise, introduces a methodical 27-point inspection strategy and underscores the significance of charging for comprehensive services that go beyond the basics, to compensate both customer and service teams fairly. They then get into balancing thorough vehicle inspections with customer accessibility and engagement. They encourage service providers to meticulously review Digital Vehicle Inspections (DVI) for precision, highlighting the correlation between inspection metrics and higher repair approval rates. Lastly, Frank shares his enthusiasm for a new business mapping tool designed to advance the industry, promising future discussions on the tool's impact.

00:00 Discussion about book impact on business growth.
03:35 Rocketfield assessment shows visionary potential in a team.
07:00 Quality shops certified for digital vehicle inspections.
13:03 Coaches are teaching not to estimate vague requests.
15:54 Consumer convenience can be risky, like doctors.
19:54 "Spot check inspections and training for improvement."
22:55 Check if they opened it, then measure time.
24:53 Importance of shocks, struts, and filter inspections.
27:07 Changing industry communication preferences towards text messages.
33:06 Scanning, testing, repairs, assessment, estimate for car.
35:10 Paid customer inspections provide valuable car insight.
36:56 Balancing free and paid car inspections effectively.
40:25 Admiration for an incredible and successful guy.

Episode 160 - Oz Mechanics on Business, Cultural Impact, and Fighting City Hall

David Roman & Lucas Underwood — Mon, 15 Apr 2024 06:00:00 -0500

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In this episode, Lucas and David sit down with Azael "Oz" Sepulveda of Oz Mechanics, a diagnostician, business owner, and successful YouTube star, to tackle the hurdles of business ownership. Oz delves into his journey of obtaining a shop and the complexities he faced with zoning laws and parking regulations, seeking guidance from Tony Robbins' principles along the way. David reflects on the vital yet undervalued skill of setting appropriate charges for specialty shop services, emphasizing the consumer's perception of cost versus value. Furthermore, Oz shares his YouTube channel's inception, inspired by influencers like Scanner Danner, and the importance of producing content that resonates with the audience.

00:00 A Long-time friend's hug made the wife uncomfortable.
08:48 Nickname "Ozzy" started unexpectedly and stuck.
14:17 Customer brings car to shop after unsuccessful repair.
17:28 Content creators struggle to transition from comedy.
24:28 Trouble communicating but still managed to help.
28:19 Networking events help realize the industry's vast opportunities.
31:55 Simplified car troubleshooting process leads to success.
40:17 Technicians seek complex work, but the market is limited.
47:04 Monique points out the embarrassing shadow on the cutout.
49:37 Consumer motivation determines car repair feasibility.
53:00 This Fascinating video is about Indian entrepreneurs returning home.
58:31 Pursue a comic art career through education and practice.
01:04:09 Visiting the American Revolution site and Boston exhibit.
01:13:42 Man remembered father's lively presence at the shop.
01:16:58 Treating location as a savings account, building equity.

Episode 159 - Facing Harsh Climates, Staff Dynamics, and Industry Changes With Kory Rozema

David Roman & Lucas Underwood — Mon, 08 Apr 2024 06:00:00 -0500

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In this installment of the Changing The Industry Podcast, Lucas and David welcome Kory Rozema, owner of Rozema's Car Care in Hudsonville, Michigan. Kory shares the successes and missteps of his journey, highlighting the critical transition from confrontational management to fostering a culture of open communication and employee input.

The trio also touch upon the challenges and etiquette of training events, with particular attention to the contentious issue of employee poaching among shops.

00:00 Miscommunication during the interview led to work frustration.
08:31 Apologizing for being a bad dad and boss.
14:12 The Manager encourages and helps express frustrations effectively.
17:17 Importance of helping struggling shop owners acknowledged.
23:25 We Need more staff to run the shop efficiently.
29:27 Dealership service advisors care about customer ratings.
33:14 Surprising observation about the tutor's appearance and employees.
41:09 Choosing jobs and passion; business adaptability.
47:34 Free training hosted at local shop unsuccessful.
50:56 Facebook groups facilitate local networking for careers.
55:00 Offer value, market well, mobilize for training.
59:07 Betrayal over hiring changes friendship dynamics.
01:04:13 Active board of directors are crucial for success.

Bonus Episode - Chris Craig on Creating Positive Automotive Work Environments Even At A Dealership

David Roman & Lucas Underwood — Wed, 03 Apr 2024 18:00:00 -0500

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In this bonus episode of Changing The Industry Podcast, host Lucas Underwood and co-host David Roman welcome Chris Craig. Known for his social media presence as Chris MF Craig on TikTok, he discusses the critical distinction between management and leadership within the automotive industry context. He shares insights from his experience on how he effectively communicated a price increase to customers by employing coaching and selling techniques rather than relying on authority. The trio also discusses the necessity of establishing trust and respect with those they lead, highlighting that leadership is a skill set that can be improved. Additionally, Lucas shares a personal narrative regarding a difficult experience with a Nissan dealership, underscoring the significance of maintaining trust and effective communication with customers.

00:00 Rich transitioned from technician to service advisor.
05:55 Leading people, not managing numbers, drive change.
06:55 Leadership requires trust, respect, and empowerment.
09:57 Customer service is crucial for dealership success.
14:04 Communication issues with clients cause stress.
16:19 Car diagnosed with oil issue, not transmission.
21:25 Technician must document testing, results, and consequences.
23:38 The Service advisor is puzzled by the transmission concern's relation.
27:24 Volvo sunroof blockage requires removing the headliner.
30:57 Expressed appreciation, outlined minimally invasive approach, and asked for an alternative solution.
34:34 "No bad teams, only bad leaders and standards."
37:53 Employee aspirations for management and delegation challenges.
39:34 Intrinsic motivator is not always money.
41:44 One worker loves their job, and one doesn't.
46:25 Align pay plans to match and motivate.
50:02 The Flat rate system has pros and cons.

Episode 158 - Sean Tipping Confronts David On Withholding Technician Pay

David Roman & Lucas Underwood — Mon, 01 Apr 2024 06:00:00 -0500

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Lucas and David welcome Sean Tipping to the Changing The Industry Podcast in this thought-provoking episode. The trio get into a hearty discussion about the evolution of technology in the automotive industry, with Sean sharing his insights on the transformative potential of advancements like augmented reality. The topic of financial education comes to the forefront as they dissect the real-life implications of a technician's costly tool purchase. Meanwhile, the episode also takes an introspective turn as they explore the nuances of job satisfaction, emphasizing the importance of passion in one's career over mere monetary motivation.

00:00 Assumed disbelief in raises, YouTube mischief, misunderstanding.
05:52 Convincing customers is essential for increasing sales.
13:56 Tech buys tool against shop's decision. Miscommunication.
18:08 Many people are unaware of financial tips.
22:20 Mechanics face physical limits and need career preparation.
28:58 Checkbook given. The advisor coach supports technicians and advisors.
35:22 Teaching is intense, demanding work with minimal pay.
41:16 Support for skilled trades in education waning.
43:49 Tech school had young and older students.
51:08 Passionate about nuts and bolts, shops struggling.
52:51 Survival and frustration in daily interactions.
58:50 Movie character's health issues linked to alcohol.
01:04:37 Find purpose in enjoyable work. Seek balance.
01:09:56 Consider changing jobs to enjoy ATV activities.
01:15:30 Dramatic, inconsistent tech guy struggles with jobs.
01:20:39 Surprised by someone's unexpected dining behavior.
01:24:39 Pork is a fundamental barbecue meat.

Episode 157 - Emotional Intelligence Within An Auto Repair Business with Clint White

David Roman & Lucas Underwood — Mon, 25 Mar 2024 06:00:00 -0500

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In this episode, Lucas and David welcome Clint White, a seasoned automotive industry professional and founder of CWI, Coaching With Integrity. Clint articulates the intricacies of successful scheduling and workflow management in the automotive space, which resonates with Lucas's challenges. David shares his struggles with customers questioning repair costs, fostering a candid discussion on customer service standards.

00:00 Struggling to balance workload and scheduling efficiently.
06:45 Thorough car inspections, no excuses, multiple times.
13:43 Service advisor denied client, got terminated, compensated.
16:31 Retain and support workers through environment and culture.
22:08 Customer questions cost and value of service.
30:16 The Company honors staff by closing for religious reasons.
34:27 Surprising staff motivations were uncovered in unexpected ways.
37:07 Serve clients at their desired level professionally.
44:15 Hiring non-traditional individuals for the auto industry.
52:37 Realized trying to be both visionary and integrator.
56:33 Serve, inspire, and be a catalyst.
58:51 Limited knowledge of Nancy's situation and needs.
01:06:32 Need quiet time to process thoughts and recharge.
01:10:57 Man recounts worst injuries while working on cars.

Episode 156 - David Macholz on Rethinking Technician Certification and Training

David Roman & Lucas Underwood — Mon, 18 Mar 2024 06:00:00 -0500

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In this installment, hosts Lucas Underwood and David Roman welcome David Macholz to the podcast. David Macholz, with his expertise on technical training, delves into the critical need for upskilling technicians amidst a technology-driven industry shift. He highlights educational challenges and advocates for a competency-based approach over traditional test-based certification programs. As the trio discusses the efficacy and marketing of ASE certification, they ponder its genuine value for technicians and consumers alike.

00:00 Pursuing Ph.D. in automotive, started a vehicle tech company.
10:25 Employers screen employees based on credentials and measuring skills.
13:10 ASE certification's value debated by industry members.
17:13 Experience is essential in certification requirements.
23:53 Discussion about professionalization and low technician salaries.
29:53 Community college provides an ideal skills education system.
34:22 Is paying more devaluing safety education?
38:20 My Grandfather's career influenced my early experience.
46:26 Prepare for the future of electric vehicles.
50:11 UK's approach to education-industry collaboration questioned.
54:22 Professionalism and competency are crucial despite reluctance towards regulation.
01:01:53 Need to advocate for self and career progression.
01:09:02 Instructors claim pressure to steer students to dealerships.
01:12:37 Dealers are concerned about competition, technician, and equality.
01:16:09 Evaluate business, adapt, or quit when necessary.

Episode 155 - Harnessing SEO and De-escalation Tactics with Brian Walker

David Roman & Lucas Underwood — Mon, 11 Mar 2024 06:00:00 -0500

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In this installment, Lucas and David welcome Brian Walker of Shop Marketing Pros to discuss the intricacies of marketing for repair shops. Brian shares his expertise in creating keyword-rich pages and blogs to optimize search engine visibility without falling prey to keyword stuffing. Meanwhile, the hosts candidly discuss the challenges of de-escalation in confrontational situations, with Lucas sharing a personal narrative that underscores the importance of maintaining composure to prevent violence.

00:00 Kim's comment led to Crocs helping foot pain.
09:54 Substitute pork fried rice with bread quinoa.
15:03 Consolidate podcasts, creators, and audience for unity.
16:29 Encouraging trainers to submit their classes.
21:44 Frustrated customer finds express check-in solution.
28:17 Determining realistic SEO expectations through initial queries.
37:22 Notepad for questions helps create relevant content.
38:40 Saves time by creating detailed content once.
46:14 SEO and social media build business authority.
50:38 Google favors quick oil change over auto repair.
56:35 Embarrassed by past altercations, knows capabilities.
01:03:52 The Sheriff's department confirmed past aggressive behavior.
01:05:31 Conflict escalates; should have called authorities.

Episode 154 - Dissecting Conversations and Conversion Rates Using AI with Stan Stokes

David Roman & Lucas Underwood — Mon, 04 Mar 2024 06:00:00 -0600

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In this engaging discussion, Lucas and David welcome Stan Stokes of Iron Fist Consulting. With over two decades of experience, Stan offers valuable insights into the art of converting customer calls into successful appointments, underscoring inefficient industry standards and the imperative to dissect consumer behavior.

Drawing from the advanced use of AI and call analytics, he delves into the power of tailored communication in enhancing conversion rates. The trio also explores the significance of assessing employee roles and strengths, an area where Stan foresees breakthroughs with his upcoming employee performance prediction platform. Additionally, they address the broader industry challenges, like the shift toward instant gratification in customer service, reflecting on the strategies required for transitioning and scaling up automotive service facilities.

00:00 Encouraging introverts to build a supportive network.
10:21 Frequent head injuries from moving too fast.
12:32 Chasing rabbit hit a tree, knocked out cold.
21:12 Layoff led to a career change into digital marketing.
24:52 Marketing tracking is crucial for proactive strategy.
28:56 Implementing transcription technology, creating training content summary.
33:54 People are key, using assessments for potential.
41:04 Seek assessment for cultural fit and collaboration.
48:23 Transitioning from small to large business challenges.
51:05 Shop owners eliminate problems by addressing issues.
55:20 Analyzed industries where commitment equals 100% stick.
01:00:25 Enhance consumer engagement through personal interaction.

Episode 153 - Murray Voth on Thriving in the Automotive Industry

David Roman & Lucas Underwood — Mon, 26 Feb 2024 06:00:00 -0600

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In this episode of Changing The Industry Podcast, hosts Lucas Underwood and David Roman sit down with Murray Voth, a veteran consultant to the industry. Murray emphasizes the critical nature of business expenses, urging listeners to consider every aspect, like rent, insurance, and staff benefits, before jumping into business ownership. He also delves into the importance of customer service experiences and how they're shaping modern automotive shops. The trio discusses technicians' responsibilities in recommending necessary repairs and the legal and moral implications of shirking them.

00:00 Plans to do something in Canada, training differences.
06:05 Jeff's location is pretty, no reindeer necessary.
14:34 Jeff mentioned the challenges of legalizing pot in states.
21:14 Encourage friends to value their services more.
25:55 Focus on efficiency to avoid burnout and struggles.
30:07 Phone payments, unknown experience leads to surprise.
36:44 Entrepreneurs grew with coaching and reached success.
39:21 Lack of knowledge may lead to risk.
44:50 To lead, go on a purposeful journey.
52:34 Canadian program enables success from 10th grade.
56:58 Encouraging young people to invest in careers.
01:03:35 Addressing repair recommendations and taking ownership of issues.
01:06:19 Same laws apply to shops and courts. The ethical obligation to inspect, not sell.

Episode 152 - A Blueprint for Financial Independence in Auto Repair Shops with Rick White of 180Biz

David Roman & Lucas Underwood — Mon, 19 Feb 2024 06:00:00 -0600

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In this episode, Lucas and David sit down with industry expert Rick White to delve into the intricacies of running a successful automotive business. Rick articulates the necessity of establishing solid relationships with customers, turning them into loyal, repeat clients. He expounds on the importance of shop owners transforming their mindsets from mere technicians to full-fledged business operators, emphasizing self-education and financial preparedness. Moreover, the trio explores the rising labor rates in the industry, with Rick advocating for shop profitability and the well-being of the team.

00:00 Concern about return on investment for staff training.
06:34 Media redefining recession due to economic impact.
11:11 Teach clients to think critically and independently.
18:54 Protect company account from possible lawsuit claims.
25:18 Aim for a million, face disappointment, and stress follows.
28:40 Outsourcing tasks, but responsibility remains a burden.
36:57 Man refused to manage stores for low pay.
41:43 Building trust through structured conversation is essential.
46:40 Woman suing shops works for coaching organization.
52:36 Couple helps friend change business, faces obstacles.
56:57 Ensure learning sticks with effective coaching methods.
01:02:23 Shop owners are understanding business, raising labor rates.

Episode 151 - A Shop Owner's Guide to Consolidation and Exit Strategies

David Roman & Lucas Underwood — Mon, 12 Feb 2024 06:00:00 -0600

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In this episode, Lucas Underwood welcomes Laura Gay and Chad Smith of Consolidation Consultants to delve into the intricacies of selling collision shops. Laura underscores the vital importance of obtaining a proper business valuation before selling, cautioning shop owners about the sale's potential financial complexities and tax implications. Chad Smith shares his rich experience, emphasizing the need for shop owners to prepare for business consolidation well in advance and to prioritize maintaining a competent, fully-staffed team to enhance the shop's appeal to consolidators. The discussion concludes with Lucas sharing a personal anecdote highlighting the necessity of a well-thought-out exit strategy.

00:00 Shop owner buys equipment from failing business.
06:39 Business owners must prepare and avoid neglecting management.
11:33 Owners have different ways of managing businesses.
18:20 Consolidators seek large, profitable, fully-staffed shops.
21:38 More focus on employee-centric integration is essential.
28:47 Shop owners getting unsolicited business offers.
32:21 Understand key financial implications before selling the business.
39:09 Technicians' high wages lead to disloyalty and layoffs.
48:07 Passion for technical work led to business success.
50:21 Resistance to retooling creates industry education disparity.
57:33 Initially sold to avoid work, but returned.
01:00:18 Business owners should plan for emergencies.

Episode 150 - Jimmy Purdy of The Gearbox Podcast on Evolving Business and Industry Challenges

David Roman & Lucas Underwood — Mon, 05 Feb 2024 06:00:00 -0600

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In this episode, Lucas Underwood is joined by Jimmy Purdy to dive into the challenges and complexities of the automotive repair industry.

Jimmy shares valuable insights on the essential business practices that must be addressed, such as taxes and bookkeeping. Drawing from a painful personal experience, Lucas highlights the importance of calmness and rationality when facing business troubles. Both hosts stress the detrimental effects of emotional decision-making and the significance of having a solid vision for any business venture.

00:00 Promote active listening to foster genuine conversations.
06:07 "Automotive trade show sparks new ideas."
10:35 Apologize if needed, but it's expected.
17:18 Dined at Gordon Ramsay's; no yelling expected.
25:52 Need to improve the industry's image professionally.
29:32 The Auto repair industry is moving in a good direction.
32:56 American savings are at an all-time low, raising concerns.
37:26 Anxiety is defined as fear of something irrational.
44:04 Advisors learn communication and perspective without emotion.
49:48 Recognize weaknesses and strengths for business success.
56:45 Struggled with back pain, stress, and work.
59:04 Product success hinges on appealing to consumers.

Episode 149 - Managing Health and Risks with Bret Fadely

David Roman & Lucas Underwood — Mon, 29 Jan 2024 06:00:00 -0600

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In this episode, hosts Lucas Underwood and David Roman welcome Bret Fadely to explore the complexities of lifestyle choices and the impact they have on well-being.

Amid humor and candor, the trio dives into the challenges of maintaining sustainable eating habits, with Lucas sharing his personal struggles with impulse control and David offering advice on avoiding diet exhaustion. Furthermore, Bret brings a significant update on the association's event planning, emphasizing the active involvement of the board of directors and the positive changes leading to increased attendance.

00:00 Calling Mike for information about a story.
06:04 Agreement to say "drains" instead of "holes."
08:06 Water park slide is unsafe for those over 250.
10:54 Myrtle Beach is dangerous; a shooting incident is described.
15:36 Reckless driving leads to avoidance of accidents.
19:23 Annoyed by improper zipper merging on roads.
20:38 Traffic studies show small delays cause big impacts.
25:27 Reckless driver in clapped out vehicle endangering others.
28:13 People continue smoking despite serious health risks.
31:55 Reject fear of aging and incontinence.
33:07 Overseas reporter diagnosed with thyroid cancer.
38:38 Man accidentally loses glass eye, shares experience.
39:27 Regretting smoking cigarette with diesel oil.
43:25 Marketing association, spreading the word, making changes.
47:02 Hesitant about plans due to busy schedule.
49:48 Ate a lot, then had a caramel apple.
55:14 Food is fuel, calories in, calories out.
55:59 Enjoy food and travel for unique dining experiences.

Auto Repair Industry Pay Structures Debated With Steven Fafel of AutoOps

David Roman & Lucas Underwood — Wed, 24 Jan 2024 18:00:00 -0600

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Lucas Underwood and David Roman welcome the founder and CEO of AutoOps, Steven Fafel for a deep dive into the complexities of workplace motivation and compensation.

Steven weighs in on how background shapes attitudes towards money and professional contentment, narrating the subtle dance between ethics and earnings in the auto industry. Lucas introspects a paramedic's dual life as a rock climber, symbolizing the balance between passion and livelihood, while David shares the story of Cameron Haynes to reinforce the notion of working to fuel personal pursuits. The trio engages in a lively debate on the auto shop pay structures, contrasting salary with commission-based models, and the implications on staff motivation.

00:00 Desire for faster, touchscreen tablets persists.
04:20 OE subscription provides accurate and reliable data.
07:44 Dealerships prioritize data for sales opportunities.
10:20 Expect complacency in demanding work environments.
12:42 The Commission structure should align with company values.
18:16 Incentivizing staff can improve trust in sales.
19:41 Neglecting to schedule impacts the shop's work and revenue.
22:20 Choosing fulfillment over money, pursuing meaningful activities.
27:50 Disruptive car service leads to customer compensation.
30:29 Workers unload quickly, stacking boxes efficiently.
35:00 Trump's persona and fame lead to danger.
35:43 Appreciate the chat, I always enjoy it.

Episode 148 - Battling Bears in the Industry with Bryan Pollock

David Roman & Lucas Underwood — Mon, 22 Jan 2024 06:00:00 -0600

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Bryan Pollock of ScannerDanner.com joins Lucas Underwood and David Roman in this episode. They tackle the consequences of taking political action while also diving into the personal toll of cancer and the somber reality of existence. Along with these heavy themes are tales of encounters in the wild, reflections on the acquired tastes of game meat, and an anecdote-driven evaluation of various "gastronomic" experiences.

00:00 Trapped in enemy territory, preparing for action.
05:04 Hunting, bear scratch, grunting, wet dog odor.
07:05 Self-defense: avoid the situation and retreat.
13:08 Deer taste like what they eat.
15:07 Friends have chickens, some as pets, others for food.
18:03 Planned meal at Holiday Inn with Mr. Johnson.
20:36 Enthusiastic about sushi and sausage with coleslaw.
24:00 Ensure empty space; get a faster two-terabyte hard drive.
28:52 Frustration with gaming and shortcuts, embarrassment.
31:26 Observation of disappointment and multiple photo zoom-ins.
35:24 Deeply empathizing with Tim Kite's cancer battle.
37:42 Filler phrases to maintain conversational flow.
41:06 A News reporter discovers cancer through an on-air message.
44:16 Concerns about colon cancer and preventive health.
47:19 Watching Shelly suffer, feeling empathy, sharing the burden.
50:16 Fitting in training, research, and networking daily.

Is The Future of Car Diagnostics In Deep Learning With AI?

David Roman & Lucas Underwood — Wed, 17 Jan 2024 18:00:00 -0600

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In this bonus episode, Lucas and David welcome guest Yaron Saghiv, Chief Marketing Partner at UVI. Yaron divulges the advancements of AI in vehicle diagnostics, detailing the precision of underbody scanning and the importance of differentiating between smart AI and catalog-based machine learning.

David and Lucas reflect on the potential of deep learning to revolutionize the auto repair industry, speculating on its capability to standardize diagnostics and enhance the customer experience. As Yaron shares about UVI's partnership with major car manufacturers and the technology's role in improving safety and efficiency, the trio contemplates the future of vehicle inspections and maintenance.

00:00 Israeli UVI partner creates innovative car scanners.
05:15 Uvi started with under-vehicle scanning technology.
07:29 Scaling operations, improving consistency and standardization.
13:09 OES recommends tire replacement after four years.
14:20 Customers neglect spare tires, resulting in issues.
19:08 Vehicle recording, AI applications, and analysis tools were discussed.
20:58 Fascination with machine learning and automotive sensors.
25:57 Analyzed car parts to detect plastic pollution.
27:55 Impact of advanced engine technology in industry.
32:01 AI identifies recurring trends in sales data.
35:01 People have a tendency to crook but appreciate transparency.
38:48 Capture license plate, VIN number, and vehicle history.
42:10 Company's focus, achievements, and partnerships in tech.
45:10 Solution for installing equipment in various locations.
47:41 Maximize profits by utilizing the system strategically.
52:37 Consider hiring someone to save time. Marketing potential.
53:39 Upgrade to vehicle scanning for marketing purposes.
57:20 Find information online at uvi.com or email info@uvi.com

Episode 147 - Can You Balance Ruthlessness and Care in Business with Maylan Newton

David Roman & Lucas Underwood — Mon, 15 Jan 2024 06:00:00 -0600

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Lucas and David sit down with Maylan Newton at the TOOLS Conference 2023. In their conversation, they examine the necessity of firm yet compassionate leadership to offset negative impacts that can arise from problematic employees. They explore the misconceptions around business ownership and wealth while speaking about the importance of financial literacy within their teams.|

The episode also critiques current industry standards of professionalism and underscores the primacy of business insight over technical expertise.

00:00 Improved social sharing revealed unawareness of local events.
04:08 Lack of time to promote upcoming events.
08:51 Developing classes based on industry feedback and professionalism.
09:45 Trade show budget is $70-80,000 yearly. Uniform importance.
15:25 Shop owners often misidentify core business issues.
17:35 Understanding numbers, planning ahead, asking long-term goals.
22:09 Set clear expectations, align with spouse, and incentivize.
25:12 Helping George set realistic expectations for buying.
26:39 Encourage ownership, creativity, and financial guidance.
29:47 Choose a used Toyota and save for retirement.
35:15 Leaders prioritize profits, demanding sacrifices from employees.
37:42 Guidance for helping those stuck in negativity.
40:25 Business owners need ruthlessness, balance, and empathy.
43:15 Employees' mindset must align with owners'.
46:17 No problem with a guy and his toys.

Episode 146 - Is ASE Certifying Skills or Exploiting Technicians With Mike Cleary & John Firm

David Roman & Lucas Underwood — Mon, 08 Jan 2024 06:00:00 -0600

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In this episode, recorded live at ASTE 2023, Mike Cleary and John Firm join David and Lucas to unravel the contentious topic of ASE certification, dissecting its authenticity and efficiency.

00:00 She never communicated, leading to misunderstandings.
05:30 Regret and introspection following recent loss.
11:27 Raising the minimum wage to address low income.
17:13 Certifications don't guarantee competency in industry.
21:38 Judge Phil Gin is a fair and brilliant man.
26:18 Request to participate in test via Facebook.
34:47 ASE certification lacks consumer influence, affects technician attitude.
42:13 Parent expressing concern over mandatory school mask policy.
42:57 Disagreement over masks and school closures.
48:51 Richard King developed King Ranch from nothing.
59:13 Conferences focus on revenue, lacking member value.
01:05:04 Coaching prioritizes company culture and purpose over KPIs.
01:07:35 Challenging entities to provide discounted member training.

Episode 145 - Matt Koppi on Overcoming Business Obstacles and Quadrupling Revenue

David Roman & Lucas Underwood — Mon, 01 Jan 2024 06:00:00 -0600

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Matt Koppi joins David and Lucas live at ASTE 2023. He recounts his personal battle to quit smoking and its influence on his life and business. He details the crucial steps that led to a significant revenue increase for his shop, underscoring the importance of location, skilled staffing, and nurturing a positive workplace culture.

00:00 Military mechanic transitioned to mobile fleet maintenance.
06:37 Vision, determination, and expansion in small business.
08:48 Focus shifting to efficiency for shop improvement.
11:22 Hiring skilled technicians is crucial for success.
18:54 Busy single bay repair shop services used cars.
22:53 Black Mountain, small town, picturesque, unknown.
25:35 Started BMW group, grew revenue astronomically.
28:29 Struggling with hiring, growing business, and increasing sales.
30:45 Maintain a mindset to avoid getting too busy.
34:56 Many people admire Mr. Underwood's popularity.
40:00 The Soldier's wife accidentally injured his private part.
41:21 VA decisions based on liability; no lawsuit.
44:32 Wash your hands to prevent spreading germs.
47:59 Doctor relays bladder cancer fears to patients.
51:01 Father-in-law diagnosed with small cell carcinoma. Treatable but risks due to smoking.
55:33 Air Force precision shattered by hot oil.
59:14 Surround yourself with those you aspire to.
59:53 Prefer BMW, quit vaping, avoid smokers.

Episode 144 - From Customer Conflicts to Industry Innovations with Arun Coumar

David Roman & Lucas Underwood — Mon, 25 Dec 2023 06:00:00 -0600

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In this episode, Lucas Underwood and David Roman welcome Arun Coumar, the mind behind Driven Auto Co in Union City, CA. Their discussion cuts to the heart of auto industry challenges, focusing on the ethical complexities of service pricing and customer service relations.

Coumar shares his transition from finance to auto entrepreneurship, bringing to the fore the delicate dance required to navigate customer expectations and the fallout from service errors. The episode illuminates the pressures on shop owners to balance top-tier service with savvy business management and the pivotal role of transparent communication.

00:00 Started free, built confidence, pursued own business.
07:28 Decisive career shift to automotive industry consulting.
11:04 Creating intake form transformed the shop's operations.
18:03 High quality, but lacking in customer service.
26:41 Free evaluation, up to $250 if needed.
28:03 Transitioned traditional shop, led improvements, became shop coach.
35:02 Struggling with tax code, hope to save time.
42:53 Bought stake, grew business, clashed with partner.
47:35 Beware, a car will break your heart.
54:07 Cylinder heads cleaned, new gaskets, unexpected repair.
59:09 Complex repair, additional costs may arise. Trackable.
01:02:43 Apology for shortage, followed by repair process.
01:05:30 Change perception of cars and service data.
01:10:46 Disagreement with podcast, proud of opinion.

Episode 143 - Mike Allen and Bret Fadely on Divorce, Legacy, and Automotive Insights

David Roman & Lucas Underwood — Mon, 18 Dec 2023 06:00:00 -0600

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In this episode, guests Mike Allen and Bret Fadely oscillate between the lighthearted – discussing the quirks of marriage and the unexpected uses of automotive tools – and the profound as they delve into the complex world of relationships and the lasting impact of divorce, especially on the children caught in the crossfire.

Mike and Bret open up about their life experiences, sharing their challenges and the wisdom they've gained, the value of camaraderie, dissecting the trials of maintaining a successful marriage, and examining the shifting dynamics within modern families.

00:00 Rushed morning, bathroom leak, waiting for maintenance.
07:55 Maintenance guy accidentally overflows toilet, chaos ensues.
14:37 Struggling with car repair on Jeep Liberty.
17:35 Overcome mental sabotage, believe in yourself, know your numbers.
26:46 Vancouver group talks weight gain, unhealthy wagers.
28:14 Dentist knows someone getting divorced, losing money.
34:37 Prenup advice for billionaire marriages with history.
38:20 Insightful perspective on divorce and relationship endings.
44:49 Funeral eulogy lacks substance and coherence.
50:24 Similar to past rants, considering trading cars.
58:45 Middle-aged man rants against divorce's impact.
01:02:39 Podcast guest reflects on challenging childhood experiences.
01:05:50 Explains statistics and emphasizes the power of marriage.

Episode 142 - Defying The Odds & Forging New Paths With Military Veteran, Shop Owner, & YouTube's Ford Boss Me: Rich Poisso

David Roman & Lucas Underwood — Mon, 11 Dec 2023 06:00:00 -0600

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In this episode of the Changing The Industry Podcast, Lucas Underwood and David Roman have the privilege of delving into the remarkably resilient life of Rich Poisso. From a turbulent upbringing to defying unions, dealing with health issues, and employing gut-wrenching honesty, Rich paints a vivid portrait of an individual molded by choice over circumstance.

03:25 Returned damaged Dodge Charger to Chicago Enterprise.
10:28 Aggressive keto diet linked to kidney stones.
11:34 Carb-loading led to overindulgence and regrets.
21:06 Uncle and aunt got custody of us.
25:23 Childhood abuse, buying cigarettes for mother, scars.
31:06 Male cop connects dots on body, finds drugs.
37:21 Foster care funding uses deceased grandparents' Social Security.
39:30 Escaping the system for family's love.
44:14 Medical issues from Germany travel cause stomach pain.
51:48 Car work saved my life, added structure.
55:31 Emotional writing brings out violent tendencies.
01:04:15 Fair pay, care, and training without unions. Avoiding issues and promoting prosperity.
01:06:55 Inventory tracking is crucial; lack of preparation hurts.
01:15:06 Leaving union for better opportunities at Dundee Ford.
01:20:57 Advice ignored, regret follows. Father knew best.
01:22:11 Longing for the family while pursuing career goals.
01:28:31 Owners need to set clear expectations for employees.

Episode 141 - Embracing Change in the Automotive Repair Industry With Matt Ruffman

David Roman & Lucas Underwood — Mon, 04 Dec 2023 06:00:00 -0600

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In this episode, David and Lucas are joined by Matt Ruffman. They tackle personal topics, like the struggle of work/life balance and the importance of valuing family time.

Topics discussed:

02:38 The show reflects life with a service writer.
04:38 He was supportive but also distracted.
09:28 Struggled to hire due to unappealing package.
10:11 Known quantity referenced, old school, intense work.
13:57 Connection through shared back office experience and goals.
18:12 Diagnostic testing showed the electrical system in good condition.
21:16 Entrepreneur enjoys running a small auto repair shop.
23:17 Diagnostic testing for suspected fuel pump issues.
27:18 Potential repair cost for troubleshooting fuel pump.
31:26 Direct communication without unnecessary pleasantries or questioning.
33:48 Tech doing a trip check. The truck needs a belt.
37:21 Tightened valve cover gaskets. Clients are concerned.
39:55 Struggle with inconsistent rules leading to problems.
43:55 Client declined worn components and blamed misaligned new parts.
47:36 Trained to prioritize customer needs and honesty.
51:24 Customer understanding made for a short weekend.
53:11 Selling cars to buy wife a Jeep.
55:40 Good notes build value for the customer.
59:28 Close at five, out by 5:30.

Episode 140 - The Cost of Safety Negligence in the Auto-Industry With Brandon Dills

David Roman & Lucas Underwood — Mon, 27 Nov 2023 06:00:00 -0600

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Brandon Dills of Jarhead Diagnostics joins David and Lucas live from ASTE. They open up a can of worms on firearm safety, the risk of complacency, and his technician's narrow escape from disaster. They dig into workshop hazards, expose the crucial significance of communicating the value of tests to customers, the dynamics of diagnostic fees, and the hidden layers of revenue generation in shops.

Topics discussed:

03:01 Nightmares of potential crisis, business owner's realization.
09:36 Rescue man from the car and check he's okay.
13:18 Truck falls, legs trapped, narrowly escapes injury.
17:25 NC law requires Workman's Comp for 4+ employees.
21:39 Shop didn't finish the car and gave a false excuse.
27:02 Tech shop owners collaborate with used car dealers.
32:48 Sudden realization of miscommunication during pricing.
39:53 Consumer informed of non-warranty repair options.
44:29 The Line wasn't replaced and leaked fuel due to damage.
48:51 Employee bragged about unethical practices, then left.
55:00 Charging for information access: a necessary step.
01:01:22 Large operations prioritize reputation and profitability, often clandestinely.

Episode 139 - The Power of Effective Online Advertising With Mike Edge

David Roman & Lucas Underwood — Mon, 20 Nov 2023 06:00:00 -0600

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In this episode, Mike Edge of Tread Partners and the Host of the Gain Traction Podcast join David and Lucas live at ASTE. Mike discusses a career journey that saw him transition from industrial sales to the world of Internet marketing during the rise of Google, sharing his experiences and strategies in curating concise campaigns that deliver high ROI.

Topics discussed:

02:38 Love transforms with a child's primal need.
07:06 Avoid falling into old thoughts and behavior patterns.
11:57 Friend's dad in prison due to past.
17:20 Keeping kids close to God leads to maturity.
24:25 Father: Protector, provider, and old-school gentleman.
28:39 No fighting in the house, boys.
35:07 Prestigious tri-state area, successful client acquisition.
42:10 Consider returning to the automotive industry, which requires due diligence.
47:22 MSOs struggle to allocate a budget effectively for ads.
49:07 Expertise in cost-effective online customer acquisition. Manage resources.
53:25 Leverage expertise and experience to gain advantage.
58:40 Neil considered offering a guarantee for effectiveness.
01:04:02 TV ruled messaging. Now, it's dispersed.

Episode 138 - Revolutionizing Industry Training With Paul & Kristin Danner At ASTE 2023

David Roman & Lucas Underwood — Mon, 13 Nov 2023 06:00:00 -0600

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In this episode, recorded live at ASTE 2023, David and Lucas are joined by Kristin and Paul Danner of ScannerDanner.com. They take on many topics, from reflection on missed opportunities to the importance of education and the struggles businesses face. They discuss the importance of giving back, pursuing material possessions, and the path to personal and financial freedom.

00:03:44 I like her. She can stay.
00:08:51 Cars: twists, wires, changes, excitement, research, algorithms.
00:15:55 Education aims to adapt to modern distractions.
00:17:46 Millions of dollars worth of tools, including scan tools, tire changers, balancers, and alignment rack. Volvo Master technician brings excitement and innovation. High school instructors lack teaching focus.
00:23:01 Podcast guest teaches class to CEOs.
00:27:53 Rich is crying, trying not to cry.
00:34:20 Taking rights for granted, lack of unity.
00:38:33 People want to get paid to learn.
00:44:19 George's journey: prison, addiction, abuse, resilience.
00:49:21 Career changes, kids leaving, new opportunities.
00:59:00 Donating money, doing charity work, losing soul.
01:04:59 Chasing after value, not material possessions.
01:05:42 Financial freedom allows for flexibility and security.

Episode 137 - Overcoming The Fear to Revolutionize the Industry With Jeff Compton At ASTE 2023

David Roman & Lucas Underwood — Mon, 06 Nov 2023 06:00:00 -0600

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In this episode, David and Lucas sit down with Jeff Compton, industry veteran and the host of the Jaded Mechanic Podcast. Jeff dives into the dynamics of the industry, shedding light on the shady characters and greedy individuals that sometimes overshadow the hardworking majority. He also highlights the importance of taking action and not being afraid to charge what is necessary to move the industry forward.

They then discuss strategies for attending shows and training events, the significance of asking relevant questions when looking for employment, and the role of technology and automation in the industry. They also discuss overcoming logistical challenges and share insights from their experiences visiting different shops and observing various practices.

00:02:23 Canada Night at Apex near Toronto is popular.
00:05:43 Few will travel cross-country for this.
00:11:42 Car conventions provide efficient solutions for businesses.
00:16:37 Chaos at trade show, want Canadian involvement.
00:23:18 Bill C 18 restricts access to Canadian news.
00:30:49 Desire for background story reveals personality traits.
00:35:14 Witnessed others overcoming challenges and succeeding.
00:39:51 Desire for customer satisfaction and value delivery.
00:47:24 Robots won't threaten my career. There are too many variables.
00:48:45 CNC machine crashes are dangerous and costly.
00:53:31 Benefits not important; ask better questions.
01:01:01 Cluster screw, dumb system, bad logistics. Limited waiting area, inefficient hoist setup.
01:07:52 Jam oil in, no startup issues, $200.
01:11:04 Techs are making $100,000 but paying their benefits. Choose a small repair shop for flexibility. MSOs offer security and revenue.
01:15:05 Greedy, shady sobs; scared to charge.

Episode 136 - Rethinking the Traditional Work Structure & Creating Pathways for Young Technicians With Russell Richey

David Roman & Lucas Underwood — Mon, 30 Oct 2023 06:00:00 -0500

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In this episode, David and Lucas sit down with Russell Richey, research director at Endeavor Business Intelligence. Russell presented a survey at the Ratchet and Wrench Management Conference 2023, showing the public's perception of the automotive industry as a career option. They discuss the results of the survey as well as the move away from relying on outdated structures when attempting to attract new talent into the industry.

Topics discussed:

00:02:00 Quarterback breaks down plays in a concise way.
00:07:09 Pushing for improved collaboration between local schools and colleges.
00:12:47 Workforce development focus, lack of opportunities.
00:20:35 Lucas watches the crane dismantling from heights.
00:21:51 Kids today: coding, mechanics of the present
00:31:54 Python pro writes code that has flexible working.
00:34:17 Understanding clients, meeting their demands, and market adaptation.
00:42:49 Asta shop commits to helping young technicians.
00:47:48 The Association offers programs for member discounts.
00:49:34 Requirement: Training before the podcast, sensitivity, and data for industry understanding.
00:55:20 Get a 4-year degree in Applied Sciences to save money.
01:00:12 Endless cycle of schooling and investment.
01:05:04 Interested technicians drive innovation in automotive.

Episode 135 - Navigating Trust and Succession in Family Businesses with Jonathan White

David Roman & Lucas Underwood — Mon, 23 Oct 2023 06:00:00 -0500

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In this episode, recorded live at the Ratchet and Wrench Management Conference 2023, David and Lucas sit down with Jonathan White, the owner of Phil's Pro Auto Service in Greely, CO. We dive into topics ranging from the dynamics of small towns affected by oil production to the importance of trust in a family business. Jonathan shares his transition from employee under his father to becoming the owner and the progression the business has made under his leadership.

00:03:00 Want a Lucid? Congrats! They're awesome!
00:07:38 AG support and tech sectors cause town growth.
00:13:05 Inflated salaries approved after increasing taxes.
00:21:35 Luxurious tasting with aged cheese and scenic view.
00:25:27 Weird off-the-beaten-path restaurant with fantastic food.
00:32:44 College graduate falls into the successful car business.
00:37:08 Trust in Dad's business, legacy, backing off.
00:40:43 Tech burnt out, low wages, now successful.
00:45:54 Improving processes, maximizing efficiency, maintaining reputation.
00:53:42 Decline in automotive technicians; perception unchanged.
00:56:36 Long diagnostic process, uncompetitive price for repair.
01:05:13 Business model like Congress paying off special interests. Future generations will suffer consequences.
01:08:32 Oil change controversy: quality vs. cheaper options.
01:12:26 Use cheap parts, deceive clients, and get the job.
01:21:57 Coupons, mailers, discounts, no cheap oil changes.
01:24:33 Trade in after two years hold for 7.

Bonus Episode: How Outreach and Conversation Can Transform Automotive Professionals' Lives with Brett Kinsfather & Roy Wragth

David Roman & Lucas Underwood — Wed, 18 Oct 2023 18:00:00 -0500

Don't get to the end of this year wishing you had taken action to change your business and your life.
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Brett Kinsfather of Shopmonkey & Roy Wragth of Wragth Motorsports joins David and Lucas to preview their SEMA panel discussion. They plan to have legendary shop owners crack open their shop playbooks and share key strategies to running a well-oiled, high-performing shop.

Make sure to join them on Monday, October 30 from 1:00 pm – 2:00 pm in Room N257 (Located on Level 2 of the North Hall).

00:05:20 SEMA educational sessions, technology-driven speaker panel.
00:09:53 Managed evening shift, integrated self-driving software. Learn and apply skills from various programs.
00:13:09 Web developer Roy engaged with the SEMA event.
00:17:32 Panel discusses shop software and misconceptions.
00:18:36 Components of customer experience, setting expectations, shop organization, communication, technology usage, teaching and outsourcing work.
00:21:46 Shop owners seek innovation and profitability.
00:27:44 Daily influx of messages, automated responses used.
00:29:19 Shop owners not fully utilizing available resources.
00:31:51 People need encouragement to try new things.
00:37:22 Networking and learning are worth the effort.
00:38:46 Networking and stepping out of comfort zone.
00:41:40 Monday, Oct 30, experts share knowledge.

Episode 134 - Scaring Employees in the Bathroom with Ketchup Packets with Matt Radder and Kyle Buss of GarageWorks

David Roman & Lucas Underwood — Mon, 16 Oct 2023 06:00:00 -0500

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In this episode, David and Lucas are joined by Matt Radder and Kyle Buss from GarageWorks. They sit down for a free-flowing conversation that delves into various topics, from workplace pranks to fire incidents and the impact of YouTube demonetization.

00:02:13 Dr. Berg's top Keto video was demonetized due to content.
00:05:43 First fire caused by brake cleaner spark.
00:08:04 Financial crisis nears with no work.
00:12:38 Remembering unhealthy patterns but not taking action.
00:14:36 Car mechanic torques wheels incorrectly, causing issues.
00:18:16 Success comes from avoiding certain actions. Reflections on past experiences and personal responsibility.
00:22:10 Oil sprays everywhere, and lines popped off. No clips were used, and no inspection was done.
00:23:53 Testing, consequences, and acquiescence in ticket handling.
00:29:05 Dog needs a fix, ruining house, pissing everywhere.
00:30:29 Lady rescues a mangy dog, unfortunate biting incident.
00:33:50 Toilet stance debate during bathroom breaks.
00:38:48 Pranks in the bathroom kept employees focused.
00:42:32 IRS audits target low-income individuals unfairly.
00:44:23 Unelected officials make rules, not elected politicians.
00:46:39 Expensive car repairs deter potential customers.
00:50:17 Local shop fined for modifying Honda vehicles.
00:53:30 Confusing letters received, uncertain about content.

Episode 133 - Matt Lachowitzer on Treating Business as Business

David Roman & Lucas Underwood — Mon, 09 Oct 2023 06:00:00 -0500

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In this episode, Lucas Underwood and David Roman sit down with the insightful and introspective Matthew Lachowitzer at the Ratchet and Wrench Management Conference 2023.

David challenges conventional thinking and questions the meaning and purpose behind our goals. They dive into the importance of shifting your mindset, exploring whether pursuing more stores, revenue, and profitability is beneficial or simply a self-imposed pursuit of meaningless numbers. They discuss the struggles of running a successful business while maintaining spiritual well-being and proper values.

Topics Discussed:

00:02:47 Left, talked, drinks, buses stopped, walked. Unfamiliar areas.
00:05:27 "Florida man: known for crazy antics"
00:13:53 Tent cities moved north due to renovations.
00:19:00 Started own business, became successful, expanded.
00:23:30 Seth easily handled issues while David struggled.
00:27:39 Deciding to shift focus to business growth.
00:35:12 Shop owners seek purpose in owning shops.
00:41:01 Goals are self-imposed, meaningless numbers on paper.
00:44:45 Understanding and questioning the impact of success.
00:51:00 Hope and potential inspire expansion despite doubts.
00:57:15 Growing model, making money, questioning purpose.
00:58:55 Challenges: Kids, spirituality, staff, bills, success.
01:07:56 "I Don't care, but I want to help."
01:14:50 Money isn't the only important thing.
01:19:10 Questioning motives, seeking a higher purpose beyond money.
01:20:52 Argument with the family business.
01:29:08 Align goals, create winners, and produce a better workforce.

Episode 132 - Shaping the Perception of Automotive Businesses with Nathan Bryant and Erich and Lauralee Schimdt

David Roman & Lucas Underwood — Mon, 02 Oct 2023 06:00:00 -0500

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In this episode, Lucas sits with Nathan Bryant, Erich Schmidt, and Lauralee Schmidt from the Ratchet and Wrench Management Conference 2023.

They tackle the importance of branding and its role in the success of a business. They discuss the necessity of insurance and other requirements for starting a mobile business, with an interesting argument regarding the validity of these measures if a business doesn't have clients.

Furthermore, Nathan shares a personal anecdote about a friend who faced criticism for charging a high labor rate. They explore the varying strategies to attract different types of customers and the pitfalls of servicing clients in poor financial shape.

Topics Discussed:

00:04:23 Questions about branding and shop branding; argument over necessity of insurance and clients.
00:09:45 Diversification and branding are crucial for success.
00:12:48 Problem: lack of training and confidence in business. Technicians struggle as shop owners. Transitioning from technician to service writer. Customers don't understand the value of repairs.
00:19:23 Facebook backlash on friend's high labor rates.
00:25:35 Lost efficiency, and productivity transitioning to a large shop. Small shop strategies on discounting and lack of training.
00:28:44 Outsourcing is crucial for long-term sustainability.
00:35:43 Developing a vision for an organization's success.
00:42:30 People in ASOG vary in response, some listen, some refuse to, and some are indifferent.
00:47:30 Fix cars, feel better, don't eliminate problems.
00:50:47 Seeking help and knowledge for better management.
00:56:45 No linear progression in marketing; no shared focus.
01:03:53 Big money, big problems, tough decision.

Episode 131 - How Owners and Technicians Can Reshape the Industry's Reputation With Chris Enright

David Roman & Lucas Underwood — Mon, 25 Sep 2023 06:00:00 -0500

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In this episode, David and Lucas are joined by popular content creator, Chris Enright. They discuss the credibility of reviews, the importance of training for technicians, the struggles faced by both shop owners and technicians in the industry, and the power of networking and self-assessment.

Topics discussed:

00:03:05 Apology, redemption, and offer to help.
00:08:00 People are paranoid and accusatory.
00:11:25 A Suspicious reviewer asked for discounts for problematic repair.
00:16:28 "Crappy owners and techs, find better opportunities"
00:24:48 Technicians should prioritize training for career growth.
00:30:23 George had an epiphany about money.
00:35:20 Raise prices as people complain about everything anyway.
00:40:50 Investment disaster, anger, and costly uniform mistake.
00:47:29 Poor marketing; reach new audiences with influencers.
00:51:05 Paid for Matt's training to educate him.
00:56:27 Networking changed business and improved family life.
01:00:38 People learn to explain things faster.

Episode 130 - Business Advice Before Going Mobile With Scott Hicks

David Roman & Lucas Underwood — Mon, 18 Sep 2023 06:00:00 -0500

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In this episode, Lucas and David are joined by Scott Hicks, Technical Training Instructor with CTI. Scott discusses his concerns with possible business ownership. David draws from his own experiences with opening a business, sharing insights on what worked and what didn't in attracting customers. Before you consider opening your own business or going out on your own as a mobile diagnostician, listen to this episode first!

Topics discussed:

[00:04:49] Are there three sides to every story?

[00:10:32] Shocked by festering issues, struggling with communication.

[00:15:57] You questioned, tensions escalated, unaware of it.

[00:20:06] Employee resistance, compliance, rule changes, job dissatisfaction.

[00:23:57] Opinion on coolant; specific Audi coolant needed.

[00:33:17] I love diagnosing cars and helping others.

[00:38:53] Mobile diagnostics, Scott Hicks needs customers- how?

[00:40:03] Budget crucial. Seek industry friends' expense insights.

[00:48:50] Personal assets and house exempt in Kansas.

[00:54:33] Struggling to get customers in my business.

[01:02:39] "Shoploaner.com offers affordable loaner services for shops."

[01:05:27] Shop owners need reliable technicians on call. Owning a business is not freedom, but it is stressful and financially demanding.

[01:12:57] Flippant attitude, questions, incompetent actions, negative reviews.

[01:18:34] Oil level problem, car wash, technician error.

[01:21:05] Apology for the bad choice of words.

Episode 129 - Can Good Technicians Be Matched With Great Shops? With Joelle Pollak & Amy Gerardi

David Roman & Lucas Underwood — Mon, 11 Sep 2023 06:00:00 -0500

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Lucas and David are joined by Joelle Pollak and Amy Gerardi of Promotive to talk about their work to transform how the automotive industry approaches staffing and job placement.

Their company focuses on matching skilled technicians with the right shops, ensuring a harmonious fit where the employee and the employer thrive. Joelle and Amy share insights on the importance of factors such as fair compensation, great benefits packages, and a positive working environment in attracting and retaining top talent in the industry.

00:04:53 New staffing agency solves automotive industry challenges.
00:10:43 We have partnered with 59-60 shops and fired one. There are few candidates left, but most are successful. Recruiters do a great job.
00:15:41 Invest in relationships, transparency, training, and growth.
00:19:29 Diverse staffing levels, interesting work, trust
00:25:02 Qualifying potential shop partners and matching candidates.
00:29:46 Vetting candidates and identifying red flags.
00:36:12 90% of shops are within a salary range. Some shops adjusted pay after candidate rejection. Benefits vary depending on shop size.
00:40:54 Health insurance concerns for businesses and alternatives.
00:48:42 A-level technicians and diagnostician job conflict.
00:53:17 Inconsistent shop terminology complicates the technician hiring process.
01:01:59 Technological job market struggles, but automotive shines.
01:09:45 High school students excel in automotive projects.
01:12:38 Bringing awareness, happiness, and changing the industry.

Episode 128 - One Employee Can Bring You Down With Erich & Lauralee Schmidt & Cecil Bullard

David Roman & Lucas Underwood — Mon, 04 Sep 2023 06:00:00 -0500

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David and Lucas are joined by Cecil Bullard from the Institute for Automotive Business Excellence and his clients Erich and Lauralee Schmidt.

Erich and Lauralee share their experience with one employee who did not buy into the company's processes and ideologies and discuss its ripple effects on their business, including being on the verge of closing.

Topics discussed:

00:04:50 Chrysler tech turned shop owner after bankruptcy.
00:09:11 Career change, business growth, property purchase plans.
00:12:36 Staff turnover and burnout lead to challenges.
00:19:17 Ignorance and lack of care led to business failure.
00:26:28 The Service advisor lacked faith in the team; poor customer service and technician turnover.
00:32:44 We Need to focus on inspections for business success.
00:40:23 Terminated staff and hired new technician. Let others go for performance and financial reasons.
00:47:09 Employee discovers missing money and misunderstands P&L.
00:52:00 Losing focus led to business decline and termination.
00:57:37 Managing a successful business requires attention, problem-solving, and adjusting strategies. Pay attention to key performance indicators, invest in customer retention, and have a hands-on approach with your team.
01:02:04 Rebuilding, money, teaching sales, helping others.
01:07:44 Financial freedom achieved through a supportive team.
01:15:07 They changed the industry, overcoming toxicity.
01:21:51 Stability and clear expectations lead to success.
01:24:01 Appreciation for everyone's presence.

Episode 127 - Rethinking Education: Why Vocational Training is a Viable Alternative for a Successful Career

David Roman & Lucas Underwood — Mon, 28 Aug 2023 06:00:00 -0500

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In this episode, David and Lucas are joined by David Jackson, the President/CEO of the Boone Area Chamber of Commerce, to share his insights on the importance of career path jobs and their value to individuals and the economy. They discuss the growing appreciation for vocational training, the need for mentorship and knowledge sharing, and the opportunities afforded by both.

Topics discussed:

00:01:57 Chambers differ in funding, influence, and expertise.
00:06:04 Chambers find members' needs and develop programs.
00:09:40 Regional economist forecasts economic trends for the community.
00:15:25 NC tech paths, community college training + EV mechanic demand/opportunity, AI for job creation, company making sales devices for grocery stores.
00:19:50 Value of efficient and effective education for skilled labor.
00:23:55 The Pandemic forces businesses to value employees.
00:27:04 Skilled trades need structure, education, and opportunities.
00:33:10 Passion-driven teaching transforms students' lives dramatically
00:38:14 Valuing diversity and sharing industry knowledge.
00:42:04 Celebrate trades, diverse paths, and rewarding commitments.
00:45:14 AI won't replace all jobs; new demand emerges.
00:49:58 Align skills with future demand for success.
00:53:27 Parents are creatures of their time, digital generation, soft skills, career choices, education spectrum, and better ways.
00:56:26 Excitement for new trading series and rare card.

Episode 126 - The Jaded Mechanic On Finding Purpose in the Industry

David Roman & Lucas Underwood — Mon, 21 Aug 2023 06:00:00 -0500

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In this episode, David and Lucas are joined by the host of the Jaded Mechanic Podcast, Jeff Compton. They explore the parallels between biblical stories and clinical psychology and discuss the challenges faced by Moses and the story of the Passion.

Jeff shares an eye-opening training event, discussing framing and open discussions. They also talk about social media pitfalls, seeking understanding, and lessons from the past.

00:02:19 Cancer managed, but the radiation would've caused issues.
00:09:48 Complexities of cancer, medication, and mortality discussed.
00:14:32 Bible stories reveal purpose in life struggles.
00:22:58 Suffering is inevitable, even for devout believers.
00:24:52 "Anxiety, choices, challenges, entitlement, and action."
00:34:32 Lucas on wasted credits, but helping people
00:36:38 Conversations about life, industry challenges, and truth.
00:43:03 Father taught valuable life lessons through work.
00:51:25 Car dealership focused on financing, not selling cars.
00:54:57 Coaching tactics are old and unchanging.
01:03:06 Absence of owner possibly allowing for a successful business.
01:07:07 Franchises succeed by following scalable models.
01:16:22 Techs are unhappy at those shops.
01:19:58 Experience-based businesses fail when ethics are compromised.
01:24:59 Childhood experiences in the family business shaped Lucas.
01:28:07 Family and business define individuals differently.
01:37:11 Job no longer defines me; connecting with others.

Episode 125 - Streamlining Operations with Intelligent Scheduling with Steven Fafel of AutoOps

David Roman & Lucas Underwood — Mon, 14 Aug 2023 06:00:00 -0500

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Steven Fafel, the co-founder of Auto Ops, joins Lucas and David. They discuss the challenges of scheduling in the auto repair industry, ethical considerations around customer data, and dealing with demanding customers.

[00:02:19] Founder moved to Coreyville, Pennsylvania.

[00:05:20] Companies have different values; Carolyn understands us.

[00:14:53] Popeyes, Burger King are owned by the same company. CEOs invested personal money to revive Burger King. Mindset change is critical to success.

[00:18:03] Changing industries, leaving a lasting impact.

[00:23:20] Scammers targeting shops' clients, charging extra money.

[00:32:02] Closing shop, debt, revenge on customers.

[00:37:08] Assault on employees, fraud, disrespect, workload, unwanted customers.

[00:43:08] Late arrival disrupts schedule; customer demands special treatment.

[00:47:25] Firestone's open seven days a week, teaching customers not to wait.

[00:52:30] Treating everyone equally and communicating effectively.

[01:02:09] Retention with introverts: service and scheduling.

[01:05:45] Optimize technician schedules, and manage repair orders efficiently.

[01:11:18] Zapier integration causing frustrations in workflow.

[01:16:27] Online scheduling company focuses on customer engagement.

[01:22:04] Informative trade show, connects with industry leaders.

Episode 124 - The Fallout from Hiring the Wrong Person with Ashley Jo and Jeremy Bloom

David Roman & Lucas Underwood — Mon, 07 Aug 2023 06:00:00 -0500

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In this episode, recorded live at ITTC, Ashley Jo and Jeremy Bloom courageously open up about their struggles with hiring someone with addiction and the profound impact it has had on their life and business. They recount the distorted narrative they had created and the dangerous consequences that follow when you refuse to see what's happening in front of you. This episode also explores workplace dynamics, from harassment and responsibility to the challenges of hiring and retaining employees.

Topics Discussed:

[00:03:31] Vehicle inspected, detailed notes, no special treatment.

[00:06:53] I don't know what I'm looking at, broken, fix it, sign and pay.

[00:14:18] Clients want engagement and advice on car service.

[00:15:58] One guy does 90% of the work.

[00:24:40] Ignoring the reds, they focus on the $3,000.

[00:29:42] Reckless technician causes workplace drama, returns twice.

[00:32:10] Employee's erratic behavior caused multiple issues, exits.

[00:41:21] Addiction fuels destructive stories and behavior.

[00:47:37] Mistakes pile up, trust lost, resignation follows.

[00:52:06] Moved to St. Louis for job, reminisces Simpsons DVD.

[00:57:27] Lucas, truck at shop, hiring is awful.

[01:00:07] Addicts blame others, causing trust issues.

[01:09:16] Volvo issues, expensive repair, ruined friendship.

Episode 123 - Navigating the Uncertain Future of AI With Dan Vance

David Roman & Lucas Underwood — Mon, 31 Jul 2023 06:00:00 -0500

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Special guest, Dan Vance, President and Founder of Advanced Local, join Lucas Underwood and David Roman from ITTC 2023. They discuss a diverse range of topics, from the latest advancements in AI to the importance of effective communication and the impact of automation on skilled trades. They also dive into the intriguing world of AI-generated content and its implications on society.

Topics Discussed:

[00:01:01] COVID skewed numbers, closer to death, depressing.

[00:04:56] Construction and quality of mattresses are the same everywhere.

[00:09:07] Shop owner struggles with overpowering emotions and urges reason.

[00:10:06] Unhealthy coping taught, crucial for parenting.

[00:14:21] Man steals, interviews ex-cons, exposes prison system.

[00:16:57] Baidu's AI answers questions, unlike Chat GPT.

[00:20:57] Using periods and commas improves communication.

[00:24:22] Human skills lost with automation in industry.

[00:28:17] AI understands language, manipulation and has autonomy.

[00:30:08] Online misinformation treated as reality; convictions for election-related memes raise concerns about AI-generated content.

[00:33:11] AI produces wrong and fake results. Miscommunication is an issue. Caution is necessary when using AI.

[00:36:24] Gary Vaynerchuk pushed for being voice-first.

[00:40:43] Microsoft bought OpenAI; we are using AI.

[00:44:27] Fake AI conversation between Chat GPT and Joe Rogan.

[00:48:06] Improved customer service through a personalized phone app.

[00:50:07] "All-in-one Google Maps integrated messaging app."

[00:53:03] CRM companies can use AI to improve marketing.

[00:56:10] AI connects and finds truth in your mind.

Episode 122 - Justin Kidd and Tom Morgan from ITTC 2023

David Roman & Lucas Underwood — Mon, 24 Jul 2023 06:00:00 -0500

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How important do you think it is for service technicians to understand the inner workings and theory of operation of the vehicles they work on? How does this knowledge affect the quality of their work?

In this episode, David and Lucas speak with Mini & Land Rover expert Tom Morgan and Justin Kidd, the Technical Sales and Service Specialist at ATS Carbon Clean from ITTC 2023.

Topics Discussed:

[00:00:06] Controversial New Yorker mocks his badge.

[00:05:37] Rock drummer turned car dealership employee turned marine tech.

[00:09:18] Switched from BMW to Mini Cooper dealership, disaster.

[00:13:41] Service manager challenges the technician, who exceeds expectations.

[00:16:26] Efficient method earns big but causes trouble.

[00:19:03] Using tools efficiently and getting positive results.

[00:23:51] From music to cars, finding my path.

[00:25:11] Moved from New York to California, favorite technician experience in a dealership. Organized chaos, workflow, and efficient systems.

[00:29:00] Accidents became an opportunity, leading to success.

[00:33:12] IPR connector issue causes high oil pressure.

[00:37:16] IScan saves money. Check VGT for issues.

[00:38:25] Recalled trucks pose problems for dealers and customers.

[00:44:37] No coolant, cylinder head lifting off the block. Costly engine repairs needed, unhappy customer.

[00:46:42] Chevys have faulty turbo engines.

[00:51:29] Strange events lead to a man buying a car.

[00:55:44] Expensive European remake, old cars are making a comeback.

[00:57:11] Invest in cool factor, if you can

Episode 121 - MSO Bill Adams On Fixing Productivity

David Roman & Lucas Underwood — Mon, 17 Jul 2023 06:00:00 -0500

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MSO Bill Adams sits down with Lucas and David to discuss his solution to increasing productivity at his shops.

Topics discussed:

00:00:07 Flying in cramped seats is uncomfortable.
00:07:53 Old car repair is specialized.
00:19:10 Overcoming challenges in business.
00:24:11 Building a solid team is crucial.
00:27:27 Triangle offense for service advisors.
00:32:10 Triangle offense streamlines car repair.
00:40:20 Effective communication is critical.
00:45:22 Hiring the right people is vital for growth.
00:51:46 Adapt and leverage technology for efficiency.
00:54:01 Shift perspective for business success.
01:00:08 Importance of customer experience.
01:06:36 Adapt to changing technology quickly.
01:11:41 Leverage team strengths for success.

Episode 120 - The Financial Challenges Behind Diagnostics With Michael Christopherson

David Roman & Lucas Underwood — Mon, 10 Jul 2023 06:00:00 -0500

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In this episode, recorded live at ITTC 2023, David and Lucas sit down with Michael Christopherson, Diagnostic and Immobilizer Tool Specialist at OE Alternatives.

Topics discussed:

00:05:49 Pay diagnostic techs a salary.
00:06:24 Financials surrounding diagnostic work is challenging.
00:17:43 Skilled diagnosticians are in demand.
00:19:23 There's a need for change in the automotive industry.
00:24:14 Planned obsolescence in automobile manufacturing.
00:34:45 Education system needs reform for critical thinking.
00:35:27 Education system undervalues blue-collar workers.
00:43:47 Charge what you're worth.
00:47:09 The customer misunderstands car issues.
00:55:30 Right to repair is crucial.
00:59:18 Complexity of modern vehicles
01:02:21 Repairing circuit boards can save money.

Episode 119 - Finding Out Your Prices Are Too Low With Ryan Giddings

David Roman & Lucas Underwood — Mon, 03 Jul 2023 10:27:01 -0500

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Recorded live at ITTC 2023, David and Lucas are joined by Ryan Giddings, owner of Church Street Garage.

Topics discussed:

How did you get into the industry? (0:00)

What makes a good shop? (6:06)

What will happen if you don’t talk to the customer? (14:11)

You buy the blue sky. (19:47)

Hard to work for while in a tech position. (22:02)

Do you ever put your dad voice on? (24:00)

How can losing clients lead to burnout? (29:03)

Raise your rates! (37:37)

The problem with comparing yourself to plumbers. (44:07)

Knowing what the shops around me are charging. (51:21)

Working for people who can't afford to pay you. (53:07)

Educating consumers on how to get discounts. (1:00:31)

Complaints from customers about trucks. (1:02:33)

Episode 118 - Gary Smith and Adam Robertson of Diag Nation from ITTC 2023

David Roman & Lucas Underwood — Mon, 26 Jun 2023 06:00:00 -0500

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In this episode, recorded live at ITTC 2023, David and Lucas speak with Gary Smith and Adam Robertson of Diag Nation.

Topics discussed:

00:00:30 Remote support for guided diagnostics.
00:07:09 Immerse yourself in learning.
00:11:06 Embrace learning to stay relevant.
00:14:02 Visualize failures with lab scopes.
00:18:58 Scope is a great value.
00:24:35 Technology advancements in headlights.
00:28:33 Emerging car technologies are complex.
00:33:29 New technology for car diagnostics.
00:42:02 Diagnostic approach needs improvement.
00:43:42 The importance of embracing new technologies.
00:50:35 Manufacturers should support the aftermarket.
00:52:29 Key security program criticized.
00:57:29 Industry needs Amazon-like model.
01:02:03 Liability for automotive calibration.
01:07:03 Litigious society leads to lawsuits.

Episode 117 - Setting Up The Next Generation For Failure with Kieran O'Brien of Shopgenie

David Roman & Lucas Underwood — Mon, 19 Jun 2023 06:00:00 -0500

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Kieran O'Brien of Shopgenie.io joins David and Lucas to discuss the narrative that success can only be found by attending college first. Kieran shares his path to success while giving his thoughts on what made the difference.

Topics discussed:

A/C sniffers and leak detectors. (0:00)

Kieran’s background. (5:00)

How did you get started in marketing? (7:11)

How did you become interested in software? (12:36)

Some of us aren’t designed for school. (18:37)

The problem with reimagining education. (22:57)

I have no idea what it is about. (28:05)

There are good apples and bad apples. (33:40)

Do you have a mentor? (35:09)

The importance of preparing the next generation for success. (40:43)

How did you come up with the idea to use AI? (43:07)

Building a customer experience platform for shops. (46:45)

The problem with online scheduling. (52:25)

Why is online scheduling so difficult? (55:25)

Episode 116 - Founders Award Winner Dutch Silverstein at ETI Tool Tech 2023

David Roman & Lucas Underwood — Mon, 12 Jun 2023 06:00:00 -0500

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Dutch Silverstein is presented with the Founders Award at ETI Tool Tech 2023. He also gives his perspective on the information he gained while attending and how he'll adjust as a shop owner.

Topics Discussed:

Recording our thoughts on ETI. (0:00)

What do you look at when choosing a trade association? (5:34)

Why manufacturers are becoming more aggressive with over-the-air updates. (6:45)

Taking advantage of the stereotype of a technician. (10:50)

Why do you think that it’s the shop owners that complain? (16:33)

What is swot analysis and how to use it? (23:05)

Self-discipline is the key. (29:30)

The importance of having a budget for profit. (33:23)

A typical shop owner’s mindset. (40:14)

The difference between a problem and a real problem. (46:41)

The importance of introspection and discipline. (52:44)

The importance of saving for a rainy day. (57:04)

Episode 115 - Head of International Technical Training and Public Affairs with Hella Pete Bradley

David Roman & Lucas Underwood — Mon, 05 Jun 2023 06:00:00 -0500

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David and Lucas sit down with the Head of International Technical Training and Public Affairs with Hella Gutmann Solutions GmbH, Pete Bradley at ETI Tool Tech 2023.

Topics discussed:

Pete’s background. (0:00)

The technician shortage in the industry. (6:26)

How LED technology has changed the world. (13:18)

The future of e-tools. (19:27)

The problem with ADAS. (24:36)

Mark Allen’s statement about how he solves a consumer problem. (31:06)

Understanding the reliability of electric vehicles. (40:49)

How to get into the automotive industry? (48:35)

The attitude of shop owners. (53:34)

Episode 114 - Product Technical Specialist for Diagnostics at Matco Tools Jake Fruth

David Roman & Lucas Underwood — Mon, 29 May 2023 06:00:00 -0500

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David and Lucas sit down with Jake Fruth, Product Technical Specialist for Diagnostics at Matco Tools at ETI Tool Tech 2023.

Topics Discussed:

The start of the podcast. (0:00)

How did you get started in the industry? (2:21)

Sharing your thoughts on the pay. (7:20)

The cost of running the business. (11:56)

How we’ve devalued the diagnostic process. (14:47)

Giving away diagnostic time devalues time. (19:28)

Looking around for a shop to work for. (25:19)

The importance of having a long-term customer. (26:44)

Short-term vs long-term savings. (32:08)

The hybrid system. (39:19)

Paying your employees well enough to make good choices. (40:39)

Paying hourly vs flat rate. (43:19)

Pitching the idea to the shop. (51:03)

The mindset of the technician. (54:57)

How to improve the image of the industry? (57:54)

The problem with people who teach this model. (1:04:35)

The power of forgiveness. (1:08:11)

Episode 113 - Jeff Buckley & John Firm of The J&J Show at ETI Tool Tech 2023

David Roman & Lucas Underwood — Mon, 22 May 2023 14:43:25 -0500

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John Firm of Firm Automotive and Jeff Buckley of My Father's Shop join David and Lucas at ETI Tool Tech 2023.

Topics Discussed:

What low-tech tech do you need to know? (0:00)

The importance of good interviews. (1:02)

When they’re trying to sell you a bad bill, they don’t even call you by your name. (5:26)

Why shop owners need to know what makes them happy. (8:47)

How do you go through all of this? (13:09)

Raising his kids to be champions -. (17:31)

The importance of being a product of your area -. (24:14)

When adversity hits you, you can’t give up. (29:09)

Mike Rowe shares a story about speaking to the Pope in New York. (35:50)

It felt like a big deal when things went wrong in his life. (42:14)

You have to have a handle on this. (47:02)

The importance of reaching a specific demographic and bringing positive messages. (52:02)

The biggest disservice you end up doing to the customer is being disingenuous. (57:59)

What’s the future of his business? What is his retirement? (1:02:04)

Jeff Buckley's vision is to share the story of the automotive shop owner. (1:06:03)

Episode 112 - New Vehicle Owners Are Orphans with Roger Lanctot, Director of Automotive Connected Mobility

David Roman & Lucas Underwood — Mon, 15 May 2023 06:00:00 -0500

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In this episode, David and Lucas are joined by Roger Lanctot, the Director of Automotive Connected Mobility at TechInsights. Roger is a powerful voice in the definition of future trends in automotive safety, powertrain, and infotainment systems. They discuss the disconnect between the automotive industry, manufacturers, and the automotive service industry.

Roger speaks on how there has been a huge opportunity to understand how cars are working, identify failures, and anticipate failures due to car connectivity. He suggests connected tires as a major way to bring in customers and retain them. He also explains how market research consultancy is used to advise automakers and suppliers about how to bring products to market, the revenue opportunities, and the regulatory challenges.

00:05:33 Hack into cars for data.
00:10:36 Data is valuable to OEMs.
00:16:25 Consumers control data access.
00:17:18 OEMs must grant data access.
00:23:13 OEM parts over aftermarket.
00:29:04 Monitor your data privacy.
00:39:43 EVs require specialized care.
00:40:36 Dealerships are untrustworthy.
00:50:55 Remote service is available.
00:56:08 Reimagine auto repair for the future.
00:58:46 Advocate for client needs.
01:06:48 Software updates save money.
01:07:19 Own the customer relationship.
01:12:17 Independent shops can help.

Episode 111 - Avoiding Shop Loaner Horror Stories with Laura Tierney of ShopLoaner.com

David Roman & Lucas Underwood — Mon, 08 May 2023 06:00:00 -0500

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Laura Tierney of ShopLoaner.com joins David and Lucas at Vision KC 2023 to discuss a few shop loaner horror stories and the steps every shop should take to protect themselves.

Do you edit things on the show?
0:00

Why would you sign up for a demo when it’s so easy?
5:17

The liability factor of all of this.
10:04

Where do you get the form for insurance?
11:06

How to pay your taxes online -.
16:44

Do not rent list and the craziest car stories.
18:42

What’s the smell like in a car?
23:32

What’s the worst rental car experience?
26:36

What to do if you get into a confrontational situation with insurance.
30:46

How do you know if your insurance is up to date?
34:25

The Pontiac Bob story -.
39:04

How do you know if a car is out of bounds?
45:37

How to get your car serviced online.
48:53

My daughter just got hit by a car.
57:18

Why you need to reserve your car before you send an email.
59:27

Episode 110 - The Cost of Cheap Auto Repair with Kent and Cecil Bullard

David Roman & Lucas Underwood — Mon, 01 May 2023 06:00:00 -0500

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Are you really helping customers by keeping your prices "affordable"?

What's the real cost of cheap auto repair? Kent and Cecil Bullard of the Institute for Automotive Business Excellence offer their perspective from Vision KC 2023.

[00:02:15] Artificial sweeteners and health.
[00:04:29] Erythritol causing heart attacks.
[00:07:38] Charge for your time.
[00:09:44] Paying Technicians Fairly.
[00:15:28] Shortage of skilled technicians.
[00:16:33] Charging for diagnostic time.
[00:19:13] Car repair horror stories.
[00:23:31] Lack of training for technicians.
[00:26:00] Wrong client incident.
[00:29:47] Fixing the industry.
[00:32:32] Education and Experience.
[00:37:21] Toxicity in the workplace.
[00:38:56] Communication problems in the industry.
[00:43:29] Negative shop talk.
[00:45:03] Fracturing the industry.
[00:49:38] Backbiting and Communication in the Industry.
[00:51:41] Technical knowledge gap.
[00:54:12] Training and mentoring technicians.
[00:57:20] Building a Skilled Workforce.
[01:00:49] Finding Solutions for Industry Issues.
[01:03:58] Low Technician Wages.
[01:07:19] Warranty times and manufacturers.
[01:10:23] Balancing tech efficiency and pricing.
[01:13:44] Specializing in car repair.
[01:16:09] Unrealistic expectations in trade schools.
[01:20:24] Revenue over hours.
[01:21:43] Meeting customer expectations.
[01:24:24] Work boundaries and accountability.
[01:27:29] Employee productivity and expectations.
[01:30:35] Working on cars.

Episode 109 - When Buying A Business Goes Wrong With Jesse and Candice Beuttenmuller of Old 40 Auto Care

David Roman & Lucas Underwood — Mon, 24 Apr 2023 06:00:00 -0500

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You've made a deal to buy a business. You sign the papers, and the owner agrees to stay on to help with the transition. You believe you've set yourself up for success only to have everything turn upside down. What do you do?

Jesse and Candice Beuttenmuller purchased TJ's Alignment & Repair thinking they were buying their dream, only to have it turn into a nightmare.

Topics Discussed:

How many recordings have you set up since you've been here? 0:00

How they went through the banks to get the business started. 4:04

How long did it take you to realize that this was a problem? 9:06

He took us to court over his tools. 12:50

Did you ever get in contact with any of the community college students? 20:24

There’s a difference between a hand-up and a handout. 27:16

The hit and run of a loaner vehicle. 32:59

Drugs that are gateway drugs. 38:24

Buying vehicles as a loaner. 41:34

There is nothing you can tell people that will make them stop. 42:42

Where do Candice and Jesse go? 48:13

David’s last class in five years. 51:11

Hiring as a service advisor. 55:48

The story of the dead cat in the car. 1:01:43

Episode 108 - Chris Jones - Editor of Ratchet & Wrench

David Roman & Lucas Underwood — Mon, 17 Apr 2023 06:00:00 -0500

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In this episode, David and Lucas sit down with the editor of Ratchet and Wrench, Chris Jones.

Chris discusses legacy, planning for the future, and shares his unique perspective on the automotive industry after spending time at non-automotive publications.

What were you doing before you were working for Ratchet & Wrench? 0:01

David’s perspective on the value of coaching companies and shops doing the right thing right now. 4:27

Hiring the Offensive Coordinator for the Kansas City Chiefs. 7:18

What happened in New York with the Giants. 11:38

It’s all about dominance to Tom Brady. 19:05

The importance of having a vision for your business. 25:26

You have to have a great attention span to listen. 30:23

Shop Owner gets this magazine. 33:50

Why would you show up and be like, “I got nothing to learn here?”. 38:13

What’s the point of putting an apprenticeship program in? 43:10

What’s the biggest issue in the industry? 45:17

Pittsburgh’s luck has not been good recently. 50:17

Are we making them promises that we can’t keep? 54:33

The importance of having a plan for the future. 57:17

The white picket fence speaker’s story. 1:02:54

Episode 107 - Choate Engineering Performance Service Manager - Ethan Ross

David Roman & Lucas Underwood — Mon, 10 Apr 2023 06:00:00 -0500

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In this episode, David and Lucas sit down with Ethan Ross, the service manager for Choate Engineering Performance in Bolivar, TN. Ethan took an unconventional path to his position, spending time in the armed services before getting his degree in history.

Having found himself in a new position and a new industry, Ethan struggled to make things work. He was on the cusp of quitting until a fateful phone call helped enact the change he needed.

Ethan’s introduction. 0:01

Leadership changes when you have a gun in your hands. 7:21

The story of blue-collar America is the same across the country. 11:58

What do you expect from a technician? 16:35

How to get more listeners to your podcast. 17:40

How to use social media to get your message out. 21:09

The problem with the “five percenter” mentality. 22:51

The next step in the journey. 27:40

He looked at the business and said, “We’ve got to do something about this.” 32:05

The disconnect between numbers and the practical behaviors that lead to better numbers. 37:20

How do you explain your profit to your employees? 41:35

How do you make sure the right parts are on the parts list? 45:36

What’s easier to do when you’re working on a single truck or a single brand? 51:44

If you don’t understand the numbers, you’re not going to understand the business. 55:06

When your part numbers are off, your matrix is wrong. 59:38

How many shop owners have complained that they don’t like the Optimizer because they can adjust their prices? 1:05:07

What’s up with these trucks that have 1000 horsepower? 1:09:36

Episode 106 - Diesel Performance Legend Eric Merchant from Vision KC 2023

David Roman & Lucas Underwood — Mon, 03 Apr 2023 06:00:00 -0500

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In this episode, David and Lucas sit down with Eric Merchant, the diesel performance legend behind Merchant Automotive LLC in Zeeland, Michigan. Eric has been in the diesel industry for over two decades and has become a go-to resource for anyone looking to upgrade or repair their Duramax diesel vehicle.

During their candid conversation, Eric shares insights as he looks to transform the repair side of his business.

Taking a picture of the gram. 0:00

How to get out of the grocery store for less. 4:42

What’s the younger generation doing on Facebook? 8:59

The Discord server is like a giant chat group. 14:06

The headliner was the breaking point. 18:57

Duramax parts are becoming more and more obsolete. 23:07

What are some of the problems with the companies that make a living off of these chips? 26:37

Is there an advantage to releasing older trucks? 28:18

How did your name go out in front of everybody else’s? 33:45

Why you need to pay someone to help you with your business. 39:44

Don't hire someone to mow your lawn. 40:42

The importance of having a succession plan for your business. 44:10

Letting go and letting someone else do it. 45:55

Why it’s so hard for him to unload a project. 47:55

If you don’t back up and understand, you’ll always be the bottleneck. 52:00

Charging what you’re worth. 57:40

How you guys are going off a book time? 1:04:46

Selling to the right clients. 1:10:28

Managing Expectations. 1:14:01

How do you know if you’re undercharging? 1:16:09

Why the service department should be the most profitable part of the company. 1:21:21

The challenges of outsourcing and dealing with outside lead times. 1:27:21

Bonus Episode - Facing Retirement with Nathan Walker

David Roman & Lucas Underwood — Wed, 29 Mar 2023 18:00:00 -0500

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Nathan Walker of Walker Automotive (https://walkerautomotiveinc.com) in Wilmot, NH sits down with David and Lucas at The Summit 2023. They talk about life not always following a perfect path.

Nathan discusses his experience as a business owner, how he got started and reflects on his path as he nears retirement and walks away from the business he built from scratch.

Topics Discuss:

Lucas walks out of the bathroom and Cecil is still in the bathroom.
0:00

You have to fly into Charlotte.
3:06

The only time he’s ever had a layover at an airport.
7:05

Life is not a perfect path.
10:50

What are snowbirds doing in North Carolina?
13:59

Why not go in the direction of staying a shop owner?
19:48

Don’t sell until the very last minute.
23:41

The one thing he didn’t have to deal with when he opened his business.
26:55

Episode 105 - Learning To Fire People with Andrew Knudsen and Robert Morton

David Roman & Lucas Underwood — Mon, 27 Mar 2023 06:00:00 -0500

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Sometimes you have to make the difficult decision of firing a customer.

Andrew Knudsen and Robert Morton joined David and Lucas at The Summit 2023 to explore how they identified the signs that a customer was not a good fit for their shop.

Andrew’s background and how he got started. 0:00

What is a written and signed estimate? 5:13

The importance of making your business safe. 10:09

What was the catalyst for Andrew to start a change in his business? 13:58

When you first start going to training or events, what does it look like? 18:20

Go to other places and meet other people. 24:36

David’s time in the mastermind group. 25:28

How do you know if you’re making money? 31:52

How much are you at the shop and how much do you need to be there? 38:25

Don’t feel like you’re being attacked. 42:50

How do you know if you’ve met someone who’s a bad influence? 47:30

Did he file a deceptive trade practice lawsuit on a car? 54:08

How does it feel when a customer doesn’t fix a problem they caused? 57:40

I’m gonna get sued. 58:29

How to get your credit card company to drop the chargeback. 1:02:41

Do you have recorded calls you can take with you? 1:08:51

Bonus Episode - The Garage Network from Australia

David Roman & Lucas Underwood — Wed, 22 Mar 2023 13:00:00 -0500

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David and Lucas sit down with Peter Leondis and Kosta Kantilaftis from The Garage Network (https://www.thegaragenetwork.com.au/), an organization based in Australia created to connect workshop owners and managers to open up communications in work and business.

Episode 104 - From Tech To Mobile To Owner with Eduardo Quirindongo

David Roman & Lucas Underwood — Mon, 20 Mar 2023 01:00:00 -0500

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In this episode, recorded live at The Summit 2023, David and Lucas sit down with Eduardo Quirindongo, the owner of Copa Mechanic in Maricopa, AZ. Eduardo shares his journey of going from a technician to a mobile mechanic to eventually owning his own business and hiring his first employees. He recounts his struggles along the way, the hard work required to make it all work out, and the lessons he learned about entrepreneurship and leadership.

Topics Covered:

How David and Lucas got started complaining on the internet. 0:00

How Ed got started in this business. 4:47

The importance of Shop-Ware and parts in your business. 12:11

All your tools are inside of the trailer?!? 15:52

How he’s doing with his production. 21:07

What is automotive training online? 25:49

Treat your employees and train your employees so they can get a job elsewhere. 32:16

What’s the future looking like for you? 39:18

Hustlers never stay mobile 44:01

The cost associated with being in business for yourself. 48:03

Biting off more than you can chew. 52:36

Stop dropping fuel tanks in someone’s driveway. 53:52

Why you have to take on the jobs you don’t want to take today. 56:23

How do you protect your business from being thrown under the bus? 1:00:41

Episode 103 - Quitting The Business with Demeny Pollitt of Girlington Garage

David Roman & Lucas Underwood — Mon, 13 Mar 2023 01:00:00 -0500

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In this episode, recorded live at Vision KC 2023, David and Lucas sit down with Demeny Pollitt, the owner of Girlington Garage in South Burlington, VT.

Demeny reflects on her entrepreneurial journey. She shares personal experiences, such as realizing she had been taken advantage of in the past and getting fired from her first job after graduation.

Demeny also discusses safety inspections in Vermont, dealing with angry customers, and handling one-star reviews. She emphasizes the importance of having a moral compass in business and communicating effectively with others. Demeny also shares insights on taking time off to reflect and the value of writing things down.

Topics covered:

How she realized she had been taken advantage of in the past. 4:02

Safety inspections in the South. 5:54

What happened to her when she got fired from her first job after graduation. 10:15

How to deal with the angriest customers. 15:09

Glitter and fart spray. 20:03

How did you escape the accent of Vermont? 23:45

You need to take time off and figure your stuff out. 27:36

The challenges she faced when she felt like she was alone. 33:12

One-on-one with Rick White. 38:19

What happens if the owner wants to change the name of the business? 44:57

Why do you have this expense line? 50:19

One-star reviews. 55:13

There’s nothing you can do or say to other people to combat what they believe to be true. 1:01:20

It’s not real if you don’t write it down. 1:06:26

The importance of having a moral compass in your business. 1:07:54

The importance of having a stern, matter-of-fact voice. 1:14:30

The biggest thing is you have to communicate. 1:27:14

Episode 102 - You Can Make The Jump with Aaron Woods

David Roman & Lucas Underwood — Mon, 06 Mar 2023 00:00:00 -0600

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Recorded live at the Institute Summit 2023, David and Lucas sit down with Aaron Woods, owner of Xtra Mile Auto Care in Stillwater, OK and a Facilitator/Coach for the Institute for Automotive Business Excellence.

Can you truly serve your customers at cut-rate prices?

Aaron has been an integral force in the industry, starting at a Chevrolet dealership as a service advisor before moving into a sales position and finally opening his own shop in 2018. With a help-first mentality and the lessons learned in his career, he knows what it takes to rise above the competition. Joining The Institute, Aaron looks to give back to the industry he loves through group facilitation, business coaching, & individual mentorship.

Aaron’s background and how he became a shop owner. 0:00

Did you walk in with a trunk of money? 6:24

The difference between price and value. 12:51

The “Gandalf of your shop”. 17:36

What happens when you have a shop owner who doesn’t have enough people to work? 20:02

Why you need to justify yourself. 27:27

How do we reach those who have been doing the work for a long time? 32:55

How do you reach the right clients? 38:42

Close the Donut Shop. 44:55

The difference between people that work out. 49:37

Fancy bourbon in Stillwater. 53:08

Episode 101 - Can You Mix Business and Friendship with Shasta Nelson

David Roman & Lucas Underwood — Mon, 27 Feb 2023 00:00:00 -0600

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In this episode, Lucas and David dive into the topic of friendships within a business with the author of the book "The Business of Friendship," Shasta Nelson.

Friendship is often viewed as only a personal matter. However, it plays a crucial role in a business's success and career fulfillment. Shasta shares her insights on the science behind friendships, how to build and maintain meaningful connections in the workplace, and the benefits of having friends at work.

Topics discussed:

We’re just supposed to fix the cars. 4:46

We are really mean to each other because it’s our thing. 8:58

What makes a healthy relationship and how are they developed? 16:11

What is friendship? How does it work? 19:48

How do we learn about other people’s love languages? 24:17

These are the most meaningless words in the history of social media. 28:17

Every relationship starts at the bottom of the triangle and moves up. 31:43

Can you salvage a toxic employee if you have one? 40:36

If you care about the physical health of your team, you want them healthy enough to do their job. 44:32

The first step is to talk about it. If you don’t talk to them, you don’t know. 49:15

Episode 100 - Communication and Leaving the Family Business with Craig O'Neill of Autoflow

David Roman & Lucas Underwood — Mon, 20 Feb 2023 09:27:30 -0600

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In this episode, David and Lucas are joined by special guest Craig O'Neill to explore various topics related to business and communication.

They discuss the challenges of reaching busy shop owners and how to structure presentations for maximum impact. The conversation also delves into the complexities of multi-generational businesses and how to deal with their dysfunctions.

Additionally, they discuss clickbait, data privacy, and using voice messages instead of text messaging.

What would be the best way to reach a shop owner who is busy during the day?
6:46

If you’re going to get up and do a class, there has to be a structure in your thought process.
18:47

Lucas never wanted to be a public speaker. It makes him anxious.
20:35

How do you know if you’re talking to the right person?
26:26

Voice messages instead of text messaging.
31:11

The importance of sharing your perspective with others.
38:33

How to deal with the dysfunction of a multi-generation business.
44:54

It’s their fault they need to change, not you.
48:06

When you’ve built someone up and they leave, it’s tough.
53:02

How do you make the inspection process more efficient?
1:01:55

What does clickbait mean?
1:09:15

Why the people on the podcast will know about the frog emoji.
1:15:32

Episode 99 - Does Productivity Matter with Bill DeBoer at TOOLS 2022

David Roman & Lucas Underwood — Mon, 13 Feb 2023 00:00:00 -0600

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In this episode, David and Lucas are joined by Bill DeBoer of DeBoers Auto in Hamburg, NJ to delve into the question of whether or not running a peak efficiency shop is the best approach. The pursuit of efficiency and productivity is a constant in the automotive industry, but is operating at maximum capacity always the best option?

They discuss the benefits and drawbacks of this approach, including increased revenue and profitability, versus the potential for burnout, decreased quality of work, and the risk of losing key employees.

Episode 98 - Managing Workflow with Maylan Newton at TOOLS 2022

David Roman & Lucas Underwood — Mon, 06 Feb 2023 00:00:00 -0600

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In this episode, David and Lucas are joined by Maylan Newton of ESI, an expert in automotive repair shop management. Maylan shared insights and tips on appropriately streamlining the workflow in a repair shop, starting with creating appointments and then setting proper customer expectations, ultimately converting phone calls into car count.

Episode 97 - Selling During An Economic Downturn with PJ Leslie at ASTE 2022

David Roman & Lucas Underwood — Mon, 30 Jan 2023 00:00:00 -0600

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Staying afloat in a turbulent economy can be challenging for an independent auto repair shop. With economic uncertainty on the rise, it can be difficult to predict when the next downturn will hit and how it will affect your business.

Many shops will turn to cost-cutting measures. That could include negotiating better deals with suppliers, purchasing more affordable equipment, or reducing staff hours. A few shops will look to diversify their revenue streams. That could include offering additional services such as car detailing or selling used vehicles. It could also involve partnering with other businesses in the community, such as rental car companies or car dealerships.

Regardless, it is essential for owners to keep an eye on their finances and to have a plan in place for when things do take a turn for the worse.

Episode 96 - Making Hard Choices with Kent and Cecil Bullard of IFORABE Live at AAPEX 2022

David Roman & Lucas Underwood — Mon, 23 Jan 2023 00:00:00 -0600

In this episode, Lucas and Terry sit down with Kent and Cecil Bullard of the Institute for Automotive Business Excellence. They dive into the difficult decisions small business owners must make regarding their employees. Balancing the business's needs with your team's well-being can be a delicate task, and sometimes tough choices have to be made. Sometimes that means letting go of valued employees. They discuss the strategies they used to ensure they were doing the right thing for their business and their employees. From managing finances, to finding alternatives to layoffs, this episode will provide valuable insights for any small business owner.

ASOG Podcast Ep 95 - Are Associations Dead? with John Firm Live at ASTE 2022

David Roman & Lucas Underwood — Mon, 16 Jan 2023 06:00:00 -0600

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In this episode, recorded live at ASTE 2022, David and Lucas sit down with John Firm of Firm Automotive in Fort Worth, Texas.

They discuss the future of automotive associations like ACA and ASA.

ASOG Podcast Ep 94 - Discover Your Love Language with Monique Mondragon

David Roman & Lucas Underwood — Mon, 09 Jan 2023 06:00:00 -0600

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In this episode, recorded live at ASTE 2022, Lucas and David sit down with Monique Mondragon, product analyst with Shop-Ware.

In this fun conversation, they discuss the one thing that can make almost any shop profitable, love languages, and the fundamental differences between a company that just needs your business on the books and a company that genuinely wants to deliver value.

ASOG Podcast Ep 93 - Be A Coffee Bean Not A Carrot with Rick White of 180biz

David Roman & Lucas Underwood — Mon, 02 Jan 2023 06:00:00 -0600

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In this episode, recorded live at AAPEX 2022, Lucas and his technician Terry sit down with business coach Rick White of 180biz.

Rick has been on the podcast several times, including the very first episode. Their discussion covers a lot of ground, including mental illness and the philosophy we bring to our careers and businesses that can make or break our success.

ASOG Podcast Ep 92 - Gaining New Perspectives with Jeff Compton Live from ASTE 2022

David Roman & Lucas Underwood — Mon, 26 Dec 2022 06:00:00 -0600

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In this episode, recorded live at ASTE 2022, Lucas sits down with Jeff Compton, a 24-year automotive industry veteran.

Jeff views himself as an advocate for the technician and talks about the different perspectives he was able to experience while at ASTE.

ASOG Podcast Ep 91 - The Possibilities Past Being A Tech with Oscar Gomez at AAPEX 2022

David Roman & Lucas Underwood — Mon, 19 Dec 2022 06:00:00 -0600

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In this episode, recorded live at AAPEX 2022, Lucas sits down with Oscar Gomez, founder of Master Automotive Training.

Oscar recounts being impacted by Hurricane Ian on his way to ASTE and his journey from tech, to an instructor, to starting his own training company.

ASOG Podcast Ep 90 - What If It Can't Be Fixed with Bryan Pollock and Greg Buckley

David Roman & Lucas Underwood — Mon, 12 Dec 2022 06:00:00 -0600

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How do you handle a situation where a customer is expecting you to fix a vehicle that’s beyond repair?

What do you do about a vehicle that goes from bad to worse while in your care?

Do you fix it at any cost in the hope of salvaging your reputation? Or do you turn it over hoping the customer understands?

What if they don’t?

In this episode, recorded live at ASTE 2022, Lucas and David are joined by Bryan Pollock, a contributor to ScannerDanner.com, and Greg Buckley of Buckley's Auto Care to discuss this and more.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

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ASOG Podcast Ep 89 - The Gift That Keeps On Giving with Connor Tracy of Kukui

David Roman & Lucas Underwood — Mon, 05 Dec 2022 06:00:00 -0600

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In this episode, recorded live at ADAPT 2022, David and Lucas are joined by Connor Tracy, Director of Partner Development at Kukui.

They talk about the struggles faced when building a new shop, the future of the automotive industry, and why shop owners hesitate to fire employees when they know they should.

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ASOG Podcast Ep 88 - Marriage, Divorce, and Gary V with Justin Allen

David Roman & Lucas Underwood — Mon, 28 Nov 2022 06:00:00 -0600

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Automotive technicians have one of the highest divorce rates of any profession. It isn’t uncommon to see shop owners on their second or third marriage.

What’s causing these breakups? Is it avoidable?

Can we really find happiness in a new relationship?

In this episode, recorded live at ASTE 2022, Lucas and David are joined by Justin Allen of Hunter Engineering to discuss marriage, divorce, Jeff Bezos, Gary Vaynerchuk and so much more.

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ASOG Podcast Ep 87 - Should You Charge More Than The Dealer? with Murray Voth

David Roman & Lucas Underwood — Mon, 21 Nov 2022 06:00:00 -0600

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In this episode recorded live at AAPEX 2022, Lucas and his technician, Terry Jackson are joined by Murray Voth, president at RPM Training. Murray is one of Canada’s most knowledgeable experts on the automotive industry, especially as it relates to business development of the independent automotive service and repair sector.

They discuss whether or not independent repair shops should be charging more than dealerships.

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ASOG Podcast Ep 86 - Why Won't They Go To Training? with Brandon Steckler

David Roman & Lucas Underwood — Mon, 14 Nov 2022 06:00:00 -0600

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Lucas and David are joined by Brandon Steckler at ASTE 2022 to discuss training events and why it seems those that need it most never attend critical training.

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ASOG Podcast Ep 85 - Can We Change The Consumer's Mind with Kip Nuesch

David Roman & Lucas Underwood — Mon, 07 Nov 2022 06:00:00 -0600

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In this episode, recorded live at ADAPT 2022, Lucas and David sit down with Kip Nuesch, Specialty Sales Manager at Advance Auto Parts and an industry-recognized expert in all things ADAS.

What does it take to get someone to embrace a change in technology? Most people in the industry recognize the massive shift that is currently happening.

Consumers, however, also face that massive shift but no one seems to be telling them. What will it take to make that happen?

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ASOG Podcast Ep 84 - Trying To Make The Industry Better with Dutch Silverstein and Mark Perkins

David Roman & Lucas Underwood — Mon, 31 Oct 2022 06:00:00 -0500

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In this episode, recorded live at ASTE, Lucas and David sit down with Dutch Silverstein, the owner of the A&M Auto Service in Pineville NC, and Mark Perkins, a multi-shop owner from Littleton, NC.

Both men give back to the industry in their own way. Mark runs the ASOG mastermind group and Dutch serves on the board of the ASOG 501c3 Educational Charity.

They discuss the work of the mastermind group and giving back to the industry and trying to make an impact to make it better.

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ASOG Podcast Ep 83 - Are The OEs Trying To Lock Us Out with Ben Johnson of Mitchell One at ADAPT 2022

David Roman & Lucas Underwood — Mon, 24 Oct 2022 06:00:00 -0500

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In this episode, recorded live at ADAPT 2022, Lucas and David sit down with Ben Johnson, the director of product management at Mitchell One.

Are the OEs looking to block your average aftermarket repair shop from getting critical information, including service information and vehicle telematics?

Are independent repair shops facing a future where critical tooling and information is inaccessible?

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ASOG Podcast Ep 82 - Quit Fighting EVs and Hybrids with Isaac Rodell at ASTE 2022

David Roman & Lucas Underwood — Mon, 17 Oct 2022 06:00:00 -0500

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In this episode recorded live at ASTE 2022, Lucas and David discuss EVs and hybrids with Isaac Rodell, a manager with Worldpac Training Institute’s Alternative fuels program, owner of NC Auto Rescue, and an industry-recognized expert on alternatively-fueled vehicles.

ASOG Podcast Ep 81 - Stepping Into The Future with Jerry Holcom and Doug Grills at ADAPT 2022

David Roman & Lucas Underwood — Mon, 10 Oct 2022 06:00:00 -0500

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Recorded live at ADAPT 2022, David & Lucas had the honor of sitting down with the Godfather of Vision Hi-Tech Training and Expo, Jerry Holcom, and multi-shop owner and instructor at the Ratchet & Wrench Management Conference, Doug Grills.

They talk about the future of the industry and what it holds for the regular independent repair shop. Doug discusses how he implements his vision at his shops, the culture that helps execute his plans, and what it looks like to go from one shop to multiple shops for the owner.

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ASOG Podcast Ep 80 - Paul Danner and Bryan Pollock of ScannerDanner.com from ASTE 2022

David Roman & Lucas Underwood — Mon, 03 Oct 2022 17:00:00 -0500

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David & Lucas sit down with Paul Danner and Bryan Pollock of ScannerDanner.com at ASTE 2022.

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Shop-Ware
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ASOG Podcast Ep 79 - Can Company Culture Be Faked with Adam Liu & Bryan Pollock

David Roman & Lucas Underwood — Mon, 26 Sep 2022 06:00:00 -0500

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Is it possible to "fake" company culture?

Can the typical culture catchphrases like, "excellence", "perseverance", "honesty", and "integrity" be just something company leaders say and not something they also truly believe?

David sits down with Bryan Pollock and multi-shop owner Adam Liu to discuss this and more.

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ASOG Podcast Ep 78 - Your Business Is Failing Because Of This with Chris Enright and Scott Pelava

David Roman & Lucas Underwood — Mon, 19 Sep 2022 06:00:00 -0500

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In this episode, David is joined by Chris Enright and Scott Pelava to discuss the one thing many shops are doing to cripple their own businesses.

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ASOG Podcast Ep 77 - Why All The Yelling? with Cecil and Kent Bullard from The Institute for Automotive Business Excellence

David Roman & Lucas Underwood — Mon, 12 Sep 2022 06:00:00 -0500

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Cecil and Kent Bullard from The Institute for Automotive Business Excellence talk about their vision of creating an industry that becomes a destination for talent, not a consolation for those that can't make it anywhere else.

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ASOG Podcast Ep 76 - You're All Grease Monkeys with Scott Pelava

David Roman & Lucas Underwood — Mon, 05 Sep 2022 06:00:00 -0500

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Can standardization take the industry into the future? Is it even possible?

Do all shop owners consider their technicians nothing more than grease monkeys?

In this episode, David and Lucas are joined by Scott Pelava, owner of Londsale Auto and the founder of the Auto Shop Owners Group on Facebook to discuss these questions and more.

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ASOG Podcast Ep 75 - Getting Trashed Online with Brandon Dills of Jarhead Diagnostics

David Roman & Lucas Underwood — Mon, 29 Aug 2022 06:00:00 -0500

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In this episode, David and Lucas sit down with Brandon Dills, the owner of Jarhead Diagnostics and Small Town Automotive Technologies in Lexington, NC.

Brandon recently found himself embroiled in some online drama. He discusses what set it off, how he reacted, and the lessons, if any, learned.

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ASOG Podcast Ep 74 - Life and Death Decisions with Mike Willever of ASP and Donald Smith of Schlenker Automotive

David Roman & Lucas Underwood — Mon, 22 Aug 2022 06:00:00 -0500

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In this episode, David and Lucas sit down with Donald Smith, the general manager of Schlenker Automotive in Rockledge Florida, and listen to his extraordinary story.

They also had the privilege of being joined by Mike Willever of the Active Self Protection Podcast to offer up his analysis.

This episode starts off in a very unserious manner but then gets very serious with life and death implications.

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ASOG Podcast Ep 73 - Are Profits Ethical? with Kent Bullard of The Institute

David Roman & Lucas Underwood — Mon, 15 Aug 2022 06:00:00 -0500

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In this episode, David and Lucas are joined by Kent Bullard of the Institute for Automotive Business Excellence. Kent sat down thinking there was going to be a meeting about recording a podcast but instead was surprised to find out they were actually going to record right away.

He graciously stayed to discuss the motivation behind starting a business, what drives the desire for profits, and whether or not it’s even ethical to generate a profit.

You might be surprised by what they have to say.

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ASOG Podcast Ep 72 - Is The Industry Changing For The Better? with Chris Cloutier of AutoText.me

David Roman & Lucas Underwood — Mon, 08 Aug 2022 06:00:00 -0500

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This is part 2 of Lucas and David's conversation with the founder of AutoText.Me, Chris Cloutier.

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ASOG Podcast Ep 71 - Are Dealer Techs Better? with Chris Cloutier of AutoText.me

David Roman & Lucas Underwood — Mon, 01 Aug 2022 06:00:00 -0500

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In this episode, Lucas and David are joined by Chris Cloutier, the founder of AutoText.me as well as the co-owner of Golden Rule Auto Care in Wylie, TX, and Rowlett, TX.

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ASOG Podcast Ep 70 - Who's Really Getting Screwed? Part 2 with Jeff Compton

David Roman & Lucas Underwood — Mon, 25 Jul 2022 06:00:00 -0500

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This is part 2 of David and Lucas' conversation with industry veteran Jeff Compton.

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ASOG Podcast Ep 69 - Who's Really Getting Screwed?

David Roman & Lucas Underwood — Mon, 18 Jul 2022 06:00:00 -0500

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Who is getting the short end of the stick when things turn south?

Is it the shop owner or is it the technician?

Is ASE certification still relevant in today’s environment?

Is it worth training on ADAS and should you pull out your lab scope at the beginning of the diagnostic process?

David & Lucas cover all this and much more with industry veteran Jeff Compton.

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ASOG Podcast Ep 68 - Are Mobile Guys Making Things Worse?

David Roman & Lucas Underwood — Mon, 11 Jul 2022 06:00:00 -0500

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Lucas and David are joined by Sean Tipping of the Automotive Diagnostic Podcast to discuss mobile diagnosticians and his upcoming trip to ASTE.

Are they ruining the industry or making it better?

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ASOG Podcast Ep 67 - Big News from Chris Messer of Endeavor Business Media

David Roman & Lucas Underwood — Mon, 04 Jul 2022 06:00:00 -0500

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In this episode, David & Lucas are joined by Chris Messer, Vice President and Publisher with Endeavor Business Media.

Endeavor recently announced their acquisition of 10 Missions Media, publishers of magazines like Auto Service Professional, FenderBender, and Ratchet and Wrench. Chris discusses what that means and how it fits into the industry as a whole.

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ASOG Podcast Live Ep 66 - Lester Kovacs from Dorman Products is Back

David Roman & Lucas Underwood — Mon, 27 Jun 2022 06:00:00 -0500

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Director of Ideation at Dorman Products, Lester Kovacs sits back down with Lucas and David to discuss the aftermath of episode 47 as well as how he feels about dealerships sending out Dorman parts as their own.

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ASOG Podcast Live Ep 65 - Finally Attending Training with Jeremy and Ashley Jo Bloom

David Roman & Lucas Underwood — Mon, 20 Jun 2022 16:00:00 -0500

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You’ve been listening to this podcast for a while and heard us telling you how important it is to get to training events like The iSCAN Technical Training Conference 2022 by Autoland Scientech and The Institute for Automotive Business Excellence.

Maybe you’re a shop owner who finally decided to shut down your shop and take everyone to training. Or, maybe you’re a technician who's convinced their owner to do the same.

What does the experience of your first big training look like?

In this episode, Lucas and David are joined by Jeremy and Ashley Jo Bloom owners of PNW Automotive in Astoria Oregon. This was their first European-specific training event and they tell about their experience attending ITTC 2022.

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ASOG Podcast Live Ep 64 - Does Training Pay with Dwayne Crawford and Rick Curren of Family Auto Care

David Roman & Lucas Underwood — Mon, 13 Jun 2022 06:00:00 -0500

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Diagnostician and trainer-extraordinaire Jim Morton is known for saying, "training doesn’t cost, it pays".

But is that really true?

In this episode recorded live at ITTC 2022 put on by Autoland Scientech, David and Lucas sit down with Dwayne Crawford the owner of Family Auto Care in Owings, MD as well as his technician Rick Curren.

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ASOG Podcast Ep 63 - Cecil and Kent Bullard from The Institute Offer Their Solution

David Roman & Lucas Underwood — Mon, 06 Jun 2022 06:00:00 -0500

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Most would agree that the automotive industry could use more professionalism and expertise. With it would come an opportunity to offer higher wages and thus attract new talent into the field.

What's the best path towards that end?

Is it licensing? Is it government intervention?

We dive into this topic with Kent and Cecil Bullard of the Institute for Automotive Business Excellence.

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ASOG Podcast Ep 62 - Is Regulation The Answer with Joshua Carton of Curien LLC

David Roman & Lucas Underwood — Mon, 30 May 2022 06:00:00 -0500

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In this episode, recorded live at The iSCAN Technical Training Conference 2022 put on by Autoland Scientech and The Institute for Automotive Business Excellence, we sit down with Joshua Carton, the Managing Director, and Founder at Curien, a company that is building unique products in both the hardware and data intelligence space for the automotive aftermarket.

Joshua was able to show off their first offering the N2 Neuron, the industry's first compact 2-channel graphing Bluetooth measurement system.

For a limited time, Curien is offering a discount on everything on their website.

Click here: https://bit.ly/Curien

Enter Promo Code: ITTC

And that hiss is the air conditioning...
We don't do "hot", so we sacrificed the audio for our comfort.

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ASOG Podcast Ep 61 - Inside Baseball with Lee Locklear of Cutting Edge Automotive Solutions

David Roman & Lucas Underwood — Mon, 23 May 2022 16:00:00 -0500

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In this episode recorded live at ETI ToolTech 2022, we’re joined by Lee Locklear, CEO of
Chief Executive Officer at Cutting Edge Automotive Solutions a tool supplier out of Fairhope, Alabama (https://ceasusa.com/).

This conversation is filled with inside baseball and behind-the-scene discussions about some of the most popular brands in the industry today.

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ASOG Podcast LIVE at Vision KC with Jaron Kleber of Repair Shop of Tomorrow

David Roman & Lucas Underwood — Mon, 16 May 2022 06:00:00 -0500

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Recorded live from Vision Hi-Tech Training & Expo in Kansas City, David and Lucas sit down with Jaron Kleber of Repair Shop of Tomorrow.

They discuss the story of the shop owner in Georgia that paid an ex-employee's last paycheck with greasy pennies. Jaron relays a part of the story that never made the news.

They also talk about the impact of social media on small businesses and what to do when you're hit with a bad review.

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 60 - The Industry Isn't Ready with Haakan Light of Topdon

David Roman & Lucas Underwood — Mon, 09 May 2022 06:00:00 -0500

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Recorded live from ETI ToolTech 2022 in Coronado Island California, David and Lucas sit down with Haakan Light, Training and Development Manager with Topdon.

After listening to several presentations, the three discuss whether or not the industry is ready for what's coming.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE at Vision KC with Michael Guenther of Downtown Auto Service

David Roman & Lucas Underwood — Mon, 02 May 2022 06:00:00 -0500

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

If you own a small shop or work in a small shop, then this is the episode for you.

Recorded live from Vision Hi-Tech Training and Expo in Kansas City, Lucas and David sit down with Michael Guenther, the owner of Downtown Auto Service in Crofton Nebraska.

Michael discusses the advantages and struggles of being in a small town. He also reveals some of the practices of far too many small-town shops with one admission that was particularly shocking.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE at Vision KC with Taylor Wilson of Velocity Auto Care

David Roman & Lucas Underwood — Mon, 25 Apr 2022 06:00:00 -0500

Don't get to the end of this year wishing you had taken action to change your business and your life.
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Recorded live from Vision Hi-Tech Training and Expo in Kansas City, Lucas and David are joined by Taylor Wilson, the owner of Velocity Auto Care in La Marque, Texas.

Taylor has been a shop owner for 17 years, but this was his first visit to Vision KC. He tells about his experience at the show, the challenges in building a brand new shop, as well as his advice to new shop owners or those aspiring to become one.

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 59 - Bryan Pollock of Willco Auto Care and ScannerDanner.com

David Roman & Lucas Underwood — Mon, 18 Apr 2022 06:00:00 -0500

Don't get to the end of this year wishing you had taken action to change your business and your life.
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Lucas and David sit down with Bryan Pollock, a technician with Willco Auto Care in Sanborn NY, as well as a regular contributor to ScannerDanner.com.

They discuss whether or not it's possible to keep a positive attitude in the automotive industry despite its challenges.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE at Vision KC with Carrie-Lynn Rodenberg of Turnkey Marketing

David Roman & Lucas Underwood — Mon, 11 Apr 2022 06:00:00 -0500

Don't get to the end of this year wishing you had taken action to change your business and your life.
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In this episode recorded live at Vision Hi-Tech Training and Expo in Kansas City, David and Lucas are joined by Carrie-Lynn Rodenberg of Turnkey Marketing.

Carrie-Lynn brings up several key foundational aspects of marketing your business.

Other things are discussed as well...

A lot of other things.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE at Vision KC with Zack Mcclain of Elite Automotive Solutions

David Roman & Lucas Underwood — Mon, 04 Apr 2022 06:00:00 -0500

Don't get to the end of this year wishing you had taken action to change your business and your life.
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Where is the breaking point for a technician? The point at which they decide they don’t want to work for someone else and decide to set out on their own?

In this episode recorded live at Vision Hi-Tech Training and Expo in Kansas City, Lucas and David sit down with former tech and now the owner of Elite Automotive Solutions in Fort Smith, Arkansas, Zack Mcclain.

Zack recounts what drove him to that breaking point and what shops can do to prevent it from happening in their own businesses.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE at Vision KC with Nate Winston of ECP Auto Repair and Service

David Roman & Lucas Underwood — Mon, 28 Mar 2022 06:00:00 -0500

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In this episode, recorded live at Vision Hi-Tech Training and Expo in Kansas City, Lucas and David sit down with Nate Winston, the owner of ECP Auto Repair and Service in Cuyahoga Falls, Ohio.

In this food-related conversation, they ask if corn is a vegetable? And if so, are eating tortillas considered eating your vegetables?

Find out what makes a shop owner swing 70 pounds in weight and the one thing that will make every vegetable delicious.

Eventually, they do get into a discussion about their repair shops and talk about several repairs that turned side-ways and how they dealt with it with their customers.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE at Vision KC with Sunil Patel, Co-Founder and CEO of Tekmetric

David Roman & Lucas Underwood — Mon, 21 Mar 2022 06:00:00 -0500

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Recorded live from Vision Hi-Tech Training and Expo in Kansas City, David and Lucas are joined by Sunil Patel, Co-founder and CEO of Tekmetric, one of the fastest-growing automotive repair shop management systems on the market, Tekmetric.

They discuss a whole host of topics, including mindset, facing challenges, and how to deal with and even thrive when change happens.

Lucas randomly decides to get political halfway through and David faces his own mortality somewhere towards the end.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE at Vision KC with Phil Norvold of Max-Bilt Off-Road and Jamie Kane of Legends Marketing

David Roman & Lucas Underwood — Mon, 14 Mar 2022 06:00:00 -0500

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In this episode recorded live at Vision Hi-Tech Training and Expo 2022 in Kansas City, Lucas and David are joined by Phil Norvold, the owner of Max-Bilt Off-Road and Manufacturing in Eau Claire, Wisconsin and Jamie Kane, Brand Specialist at Legends Marketing.

They discuss what it’s really like to build the vehicles you see at SEMA, shops tearing other shops down, a little branding, a little marketing, some web 3.0, and a crazy "worst-nightmare" story for any shop owner.

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 58 - Jeremy Glassco of AppFueled

David Roman & Lucas Underwood — Mon, 28 Feb 2022 06:00:00 -0600

Don't get to the end of this year wishing you had taken action to change your business and your life.
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In this episode, David sits down with award-winning speaker, published author, and CEO and founder of AppFueled, Jeremy Glassco.

AppFueled uses an innovative “app builder” platform and a development team of app ninjas to craft custom-branded mobile apps exclusively for auto repair shop professionals nationwide.

Having written The Ultimate 5-Step Auto Repair Marketing Guide, which is available at appfueled.com/book, Jeremy was able to bring a unique insight to customer retention and remarketing to your existing database.

Although they do discuss his software, if you’re into advertising your business, branding, and really, all things marketing, you’re definitely going to enjoy this conversation.

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 57 - The Driveability Guys' Scott Shotton

David Roman & Lucas Underwood — Mon, 21 Feb 2022 06:00:00 -0600

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Lucas credits his success to the help of his business coach, Rick White of 180biz.

In addition to a business coach like Rick White, you can also hire a coach to help service advisors.

But what about hiring a coach to help guide and train your individual technicians to become better at their jobs?

We discuss this idea and much more with Scott Shotton, the owner of The Driveability Guys.

In addition to performing mobile diagnostics and programming for local repair shops in the DeKalb Illinois area, Scott also helps the Illinois EPA’s vehicle emissions testing program and conducts automotive training all over the country.

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 56 - FCP Euro's Dan Grilli & Nathan Brown

David Roman & Lucas Underwood — Mon, 14 Feb 2022 06:00:00 -0600

Don't get to the end of this year wishing you had taken action to change your business and your life.
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FCP Euro is an online retailer that specializes in selling the best quality parts for European vehicles, industry-leading customer service, and what is frankly a ridiculous Lifetime Replacement Guarantee.

They operate under one core principle: if they wouldn’t put it on their own vehicles, they won’t sell it to you.

What does it take to build an organization like FCP Euro?

And as an online retailer, how do they fit as a supplier to a professional repair shop?

In this episode, Lucas and David discuss these topics and much more with FCP Euro’s Event Director Nathan Brown and Commercial Manager, Dan Grilli.

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 55 - Daniel Clodfelter - Technician with Legendary Automotive

David Roman & Lucas Underwood — Mon, 07 Feb 2022 06:00:00 -0600

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In this episode, Lucas and David sit down with Daniel Clodfelter.

Daniel is currently a technician with Legendary Automotive And Truck Repair Service (http://legendaryfl.com) in Fort Meyers Florida. Before making the jump to an independent repair facility, he spent time working at GM and Ford dealerships.

He also helps manage a FB group with over 5200 automotive professionals in it and has a pulse on the current mindset of professional automotive technicians everywhere.

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 54 - Mike Willever of Active Self Protection

David Roman & Lucas Underwood — Mon, 31 Jan 2022 06:00:00 -0600

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In this episode, Lucas and David sit down with Mike Willever, a retired special agent with the United States federal government with 25 years of experience conducting investigations into a broad variety of criminal activity.

He is now the host of the Active Self Protection Podcast (https://activeselfprotection.com/podcast/) where you can hear true stories of life or death self-defense encounters from the men and women that lived them.

You can learn more about Active Self Protection here:

Website: https://activeselfprotection.com

YouTube Channel: https://www.youtube.com/c/activeselfprotection

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 53 - All Things Network & VOIP with Chris Sherwood of Crosstalk Solutions

David Roman & Lucas Underwood — Mon, 24 Jan 2022 06:00:00 -0600

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

As more shops switch to handheld devices instead of paper repair orders, VoIP phones instead of landlines, and cloud-based software that requires a reliable internet connection, setting up the network correctly is becoming incredibly critical.

David and Lucas sit down with Chris Sherwood of Crosstalk Solutions to get his 18 years of experience in network administration and security, and VoIP and PBX consultation.

Check out Crosstalk Solutions on YouTube by clicking here: https://www.youtube.com/channel/UCVS6ejD9NLZvjsvhcbiDzjw

Check out their website by clicking here: https://www.crosstalksolutions.com/

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 52 - Navigating The Generational Gap with Adam Huber

David Roman & Lucas Underwood — Mon, 17 Jan 2022 06:00:00 -0600

Don't get to the end of this year wishing you had taken action to change your business and your life.
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In this episode, Lucas sits down with Adam Huber, the co-founder of ClarityCoat a leader in producing peelable paint for the auto body industry selling their product in 28 countries around the world.

Adam is also the host of The Auto Body Podcast Presented by ClarityCoat where they interview industry professionals and provide a fresh take on looking into the mind of modern collision repair.

Adam and Lucas are also joined by the venerable Dutch Silverstein, the owner of A&M Auto Service in Pineville NC.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from AAPEX 2021 - Seth Thorson Gets Blocked

David Roman & Lucas Underwood — Mon, 10 Jan 2022 06:00:00 -0600

Don't get to the end of this year wishing you had taken action to change your business and your life.
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In this episode, David & Lucas sit down with Seth Thorson, Owner and President of Eurotech Automotive Repair which has several locations in Minnesota. He also owns LMV Bavarian (https://lmvindbavarian.com/), which is an independent technical information service for vehicles manufactured by BMW.

Interestingly enough, David has Seth blocked on social media.

What would cause David to block a successful and prominent business owner like Seth?

Listen to find out!

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ASOG Podcast LIVE from AAPEX 2021 - Listen To This Before Building A Shop with Dan and Tara Topel

David Roman & Lucas Underwood — Mon, 03 Jan 2022 06:00:00 -0600

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Lucas and David were joined by Dan Topel and ACA’s Female Shop Owner of the Year, Tara Topel of Topel’s Towing & Repair in Lake Mills, Wisconsin.

Recorded live at AAPEX 2021, both Lucas and the Topels recount the struggle and challenges in navigating the complexities of building their own shops.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from AAPEX 2021 - Firing Your Newly Hired Tech with Bill Nalu and Tom Schearer

David Roman & Lucas Underwood — Mon, 27 Dec 2021 06:00:00 -0600

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You’re short-staffed and desperate to get someone in the door. You put out an ad, conduct the interviews, and are lucky to get someone hired.

Weeks later, you’re ready to fire your newly hired technician.

What caused it so that it can be prevented in the future?

In this episode recorded at AAPEX 2021, Lucas and David sit down with Tom Schearer of Schearer Sales and Service and Bill Nalu of Interstate Auto Care to discuss this very thing.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from TOOLS 2021 - Monique Mondragon on Creating Goals and Relationships

David Roman & Lucas Underwood — Mon, 20 Dec 2021 06:00:00 -0600

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In this episode, Lucas speaks with Monique Mondragon, Sales Manager at Shop-Ware, about setting goals that actually mean something and the value of building relationships before getting a sale.

He’s joined once again by Scott Pelava of Lonsdale Auto Works and since this was recorded live at the TOOLS conference, David chimes in a few times with a comment or two through YouTube.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from TOOLS 2021 - Standing At The Edge with Tom Schearer, Scott Pelava, and Corey Whisler

David Roman & Lucas Underwood — Mon, 13 Dec 2021 06:00:00 -0600

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In this episode recorded at the TOOLS conference, Lucas sits down with the founder of the Auto Shop Owners Group and the owner of Lonsdale Auto Works in Lonsdale Minnesota, Scott Pelava.

He’s joined again by Tom Schearer of Schearer Sales and Service as well as Corey Whisler, the owner of Blue Mountain Car Care in Newburg, Pennsylvania.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from TOOLS 2021 - Dealing with Emerging Technologies with Kip Nuesch & Tom Schearer

David Roman & Lucas Underwood — Mon, 06 Dec 2021 06:00:00 -0600

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In this episode, recorded live at the TOOLS Conference, Lucas sits down with Kip Nuesch, Product Sales Specialist at Advance Auto Parts and overall swell guy and owner of Schearer's Sales and Service in Allentown, PA, Tom Schearer.

They discuss the problem of readying a shop to deal with emerging technologies, training for it, and the danger in both early adoption and ignoring it entirely.

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 51 - A Conversation with Bill Hill of Mighty Auto Pro

David Roman & Lucas Underwood — Mon, 29 Nov 2021 06:00:00 -0600

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In this episode, David and Lucas had the opportunity to sit down with one of the resident experts within the Auto Shop Owners Group, Bill Hill, the owner of Mighty Auto Pro in Medina, OH.

Bill is always a wealth of information so getting the chance to pick his brain was a real treat.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from TOOLS 2021 - Adam Rath on Leadership

David Roman & Lucas Underwood — Mon, 22 Nov 2021 06:00:00 -0600

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In this episode, recorded live at the TOOLS conference, David and Lucas sit down with Adam Rath of Allied Automotive in Allentown, PA, to discuss leadership within our shops.

Who is the leader in your shop?

What happens if you, as the owner, aren't around or are able to take the helm?

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from TOOLS 2021 - Bret Fadely & Adam Rath

David Roman & Lucas Underwood — Mon, 15 Nov 2021 06:00:00 -0600

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Are they called roaches or palmetto bugs?

Are we getting dumber as a society?

Do all VW Golf drivers drink pumpkin spice lattes?

David & Lucas tackle these topics and more with Bret Fadely of Fadely's Auto Masters in York, PA, and Adam Rath of Allied Automotive in Allentown, PA recorded live at the TOOLS conference put on by the AASP-PA.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from ASTE 2021 - NAPA TRACS

David Roman & Lucas Underwood — Mon, 08 Nov 2021 06:00:00 -0600

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David and Lucas sit down with Jaron Kleber, NAPA TRACS Regional Sales Manager for the Southeast and Southwest Divisions.

Listen to Jaron make a very passionate case for NAPA TRACS, as well as dispel misconceptions about the software and answer many of the arguments out there against using them.

If you’re a newer shop or you’re considering switching your SMS, you don’t want to skip this episode.

Contact/social media:
David's Email: david@asog.site
Lucas' Email: lucas@asog.site
Website: http://www.theasogpodcast.com
Instagram: https://www.instagram.com/theasogpodcast/
Facebook: https://www.facebook.com/ASOGPodcast/

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from ASTE 2021 - Shopmonkey

David Roman & Lucas Underwood — Mon, 01 Nov 2021 06:00:00 -0500

Don't get to the end of this year wishing you had taken action to change your business and your life.
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In this episode, Lucas and David sit down with Brett Kinsfather, the Business Development Manager at Shopmonkey.

They discuss Shopmonkey and shop management systems in general, but they go well beyond it.

If you’re looking to switch your SMS, you’ll definitely want to listen to this episode.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from ASTE 2021 - Shop Marketing Pros

David Roman & Lucas Underwood — Mon, 25 Oct 2021 06:00:00 -0500

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In this episode, Lucas and David sit down with two of the nicest people in marketing, Brian & Kim Walker of Shop Marketing Pros.

We discuss what got them into the business, the future of marketing, and the critical mistakes shop owners are making when they hire a marketing agency or website company.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from ASTE 2021 - Automotive Management Institute

David Roman & Lucas Underwood — Thu, 21 Oct 2021 06:00:00 -0500

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In this episode, David and Lucas sit down with Chuck Searles, the President of the Automotive Management Institute.

AMI has been committed to improving soft skills within the automotive industry and has now introduced a new and unique program, unlike anything we’ve seen before.

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from ASTE 2021 - PartsTech

David Roman & Lucas Underwood — Mon, 11 Oct 2021 06:00:00 -0500

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In this episode, David & Lucas speak with Erik St. Pierre, Co-Founder & COO of PartsTech, an electronic cataloging system that has absolutely taken the automotive industry by storm.

Erik discusses the challenges in bringing all the innovations that shop owners ask for to their program.

Check them out at https://www.partstech.com/

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from ASTE 2021 - Nexpart

David Roman & Lucas Underwood — Sun, 10 Oct 2021 06:00:00 -0500

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In this episode, David and Lucas sit down with Jake Olsen, Sales Director with WHI Solutions, the maker of Nexpart, the #1 Automotive e-Commerce Solution in North America.

Jake talks about the Multi-seller platform that they recently introduced and in classic ASOG podcast fashion, the conversation gets slightly derailed halfway through.

https://www.whisolutions.com/

A post-sign-up Multi-Platform tutorial: https://youtu.be/b9SJUAitDME

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE from ASTE 2021 - Shop Boss and 360 Payment Solutions

David Roman & Lucas Underwood — Wed, 06 Oct 2021 06:00:00 -0500

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David and Lucas try to capture the type of conversations you have with vendors while making your way through the trade show floor.

In this episode, they speak with Cavan Robinson from ShopBoss and Jesse Meddaugh from 360 Payment Solutions to discuss their industries, common challenges and frustrations, and their new integration.

https://www.360payments.com/

https://shopboss.net/

Click Here: Get Shop-Ware.com

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ASOG Podcast LIVE - Ratchet & Wrench Management Conference 2021

David Roman & Lucas Underwood — Mon, 04 Oct 2021 06:00:00 -0500

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Lucas attended the Ratchet and Wrench Management Conference in Minneapolis, Minnesota as a runner-up of the Ratchet and Wrench All-Star award.

He was able to sit down and have a candid and unedited conversation with Jimmy Alauria, the owner of 3A Automotive & Diesel in Phoenix , AZ, Jason Stretch, the owner of Legendary Automotive and Truck Service LLC, and Master Technician Judson Stagnero of Double A Automotive in Backus, Minnesota on what value an event like the management conference can bring.

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 50 - So You Want To Open A Shop?

David Roman & Lucas Underwood — Mon, 20 Sep 2021 06:00:00 -0500

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This week we speak with the host of the Flat Rate Tech Podcast.

In his September 13, 2021 episode he talked about opening his own shop.

Wanting to set the record straight, and maybe provide him a few things he hadn't considered, Lucas and David reached out to him.

He graciously joined them for this conversation every tech considering opening their own shop should hear.

Contact/Social Media
Email: david@asog.site
Website: HTTP://Asog.site
Facebook: https://www.facebook.com/ASOGPodcast
Instagram: https://www.instagram.com/theasogpodcast/

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 49 - Handling Addiction with Kylan Moore of Lonnie's Tire

David Roman & Lucas Underwood — Mon, 13 Sep 2021 06:00:00 -0500

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In this episode, we speak with Kylan Moore, the owner, and operator of Lonnie’s Tire in Independence, MO.

Kylan shares his story of recovering from addiction and we discuss whether or not to hire someone that’s recovering themselves.

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 48 - Eduardo Trevino on Becoming A Business Owner

David Roman & Lucas Underwood — Mon, 06 Sep 2021 06:00:00 -0500

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In this episode, we sit down with Eduardo Trevino, the owner of Kanuga Tire & Auto in Hendersonville, NC.

Eduardo tells his story going from management trainee for a regional chain, to struggling shop owner, to eventually finding his ideal role within his business.

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 47 - Lester Kovacs Answers for Dorman Products

David Roman & Lucas Underwood — Mon, 16 Aug 2021 06:00:00 -0500

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Director of Ideation at Dorman Products, Lester Kovacs discusses Dorman's approach to quality as well as what they're doing about their past reputation.

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ASOG Podcast Ep 46 - David's Diag Fails with Chris Martino & Dusty Harrison

David Roman & Lucas Underwood — Mon, 09 Aug 2021 06:00:00 -0500

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In this episode, David & Lucas are joined by Chris Martino with Opus IVS and Trained by Techs, as well as Dusty Harrison, the shop foreman at E1 Motorsports in Houston Texas.

They set out with the intent of talking about technician ego, but as things sometimes go, that got derailed.

What follows is Chris and Dustin’s opinions on several diagnostic tools as well as a scathing review of David's diagnostic abilities as it relates to Ford's 5.4-liter timing issues.

Click Here: Get Shop-Ware.com

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ASOG Podcast Ep 45 - Are Ethics Black & White with Lauralee Schmidt of Schmidt Auto Care

David Roman & Lucas Underwood — Mon, 02 Aug 2021 06:00:00 -0500

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Payroll day is approaching, the tax collector is calling, and your parts bills are due. Facing all that, you make your phone calls to sell the little bit of work you have in your shop.

When the customer asks, “what would you do?”, what are you going to say?

Are you going to give them an honest assessment and possibly end up with a small sale or no sale at all?

Or, are you going to try to talk them into buying everything on the estimate?

If you’re not doing the selling yourself, what do you expect your service advisor to do?

If they’re on the edge of making or losing a big bonus, how do you think they’ll react?

To have this conversation, we’re joined by Lauralee Schmidt of Schmidt Auto Care in Springboro, Ohio.

Are ethical questions black and white or do we live in a world of gray?

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ASOG Podcast Ep 44 - Grabbing A Cold One Part 2 with Adrian Lowes & Sean Tipping of AutoDiagPodcast.com

David Roman & Lucas Underwood — Mon, 26 Jul 2021 06:00:00 -0500

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This is part two of our conversation with Sean Tipping of the Automotive Diagnostic Podcast which you can check out at autodiagpodcast.com and former shop owner and now diagnostician Adrian Lowes.

Explicit Language Warning: Lucas decided to drop a whole mess of F-bombs halfway through the episode.

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ASOG Podcast Ep 43 - Grabbing A Cold One with Adrian Lowes & Sean Tipping of AutoDiagPodcast.com

David Roman & Lucas Underwood — Mon, 19 Jul 2021 06:00:00 -0500

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When David and Lucas started this podcast, one of their goals was to capture the conversations you tend to have in between sessions at events like ASTE, Vision, or AAPEX.

These conversations are usually candid, unfiltered, and almost always eye-opening.

No single episode more encapsulates what they wanted to capture than this conversation with Sean Tipping of the Automotive Diagnostic Podcast and former shop owner and now automotive diagnostician extraordinaire Adrian Lowes.

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ASOG Podcast Ep 42 - Good Techs Always Have Work with Dusty Harrison

David Roman & Lucas Underwood — Mon, 12 Jul 2021 06:00:00 -0500

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In this episode, we speak to the former owner of his own shop and now the shop foreman at E1 Motorsports in Houston Texas, Dusty Harrison.

Dusty shares some very personal stories and as well as the lessons he learned from some of the darkest moments in his life.

WARNING: This episode is completely loaded with explicit language.

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ASOG Podcast Ep 41 - Jeff Compton & Rick White of 180Biz Discuss Unf***ing The Industry

David Roman & Lucas Underwood — Mon, 05 Jul 2021 06:00:00 -0500

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In this episode, industry veteran Jeff Compton and industry coach Rick White of 180Biz discuss bonus-laden pay plans, production bonuses, and the treatment of technicians when they attempt to leave for other employers.

As an industry veteran and someone that isn't a shop manager or a shop owner, Jeff brings his perspective on what is routinely recommended to shop owners as ways to increase production in their shops.

Rick White brings his perspective as someone that has worn almost every hat in the industry. Speaking with struggling shop owners every day, Rick pushes back on widely held perceptions by technicians about the intent of shop owners as they begin to make changes in their business.

Listen to Jeff's previous episode: https://www.theasogpodcast.com/1182755/8483708-asog-podcast-ep-33-this-industry-is-f-k-d-with-jeff-compton

Listen to Rick's previous episode: https://www.theasogpodcast.com/1182755/5648302-asog-podcast-ep-1-phone-shoppers-w-rick-white-of-180biz

Learn more about Rick at http://180biz.com.

Watch Rick's AMA clips on our YouTube channel: https://youtube.com/playlist?list=PL_LyklpV6MheBFOMlMRH40W2dDPifZMNC

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ASOG Podcast Ep 40 - Dirk Fuchs of I-CAR from ETI ToolTech

David Roman & Lucas Underwood — Mon, 28 Jun 2021 06:00:00 -0500

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In this episode, recorded live from ETI ToolTech 2021 in Austin Texas, we speak to Dirk Fooks, the Director of Technical Programs & Services at I-CAR.

The repair industry is facing a fundamental change, unlike anything it's seen in its history.

This is different than the move from carburetors to fuel injection or the introduction of onboard diagnostic systems.

Instead, this is a move that completely changes the vehicle's mode of propulsion.

As the internal combustion engine is phased out, training becomes imperative for the automotive service professional.

But, what about the shops that decide they don’t need to bother?

What about those that are willing to work on electric vehicles, but haven't invested in proper tooling or training?

Is the solution more government regulation?

Dirk proposes a solution to the problem of under-equipped, untrained shops flooding the market with poorly executed, cut-rate services.

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ASOG Podcast Ep 39 - Chuck Searles of AMI from ETI ToolTech

David Roman & Lucas Underwood — Mon, 21 Jun 2021 06:00:00 -0500

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In this episode, recorded live from ETI ToolTech 2021 in Austin Texas, we speak to Chuck Searles, the President of the Automotive Management Institute (amionline.org).

As an organization that provides and promotes qualified business education centered around the success of automotive service repair professionals, AMI stands at the forefront of this ever-changing industry.

So, in their view, what does the future hold?

Chuck gives his perspective on what the advancement of technology means for the average shop owner, manager, service advisor, and technician.

Take a look around at your shop.

Is it pivoting to keep up with everything that’s on the horizon?

Or, is your shop the next Blockbuster?

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ASOG Podcast Ep 38 - George Lesniak of Autel USA from ETI ToolTech

David Roman & Lucas Underwood — Mon, 14 Jun 2021 06:00:00 -0500

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In this episode, recorded live from ETI ToolTech 2021 in Austin Texas, we speak to George Lesniak, the director of sales and training at Autel USA.

Every shop owner and technician that thinks they can sit on the sidelines and see how the proliferation of ADAS is going to play out is in for a rude awakening.

Even those shops that choose to avoid investing in the equipment for ADAS will face the liability of possibly compromising critical safety systems simply for touching regularly repaired systems such as brakes, tires, steering, and suspension.

George dives into what that means for every shop owner and technician looking to avoid becoming irrelevant or a significant liability in the next 3-5 years.

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ASOG Podcast Ep 37 - Lee Locklear of Cutting Edge Automotive Solutions Live from ETI ToolTech

David Roman & Lucas Underwood — Mon, 07 Jun 2021 07:00:00 -0500

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In this episode, recorded live from ETI ToolTech 2021 (https://www.etools.org/page-1851955) in Austin Texas, we speak to the CEO of Cutting Edge Automotive Solutions, Lee Locklear.

Cutting Edge Automotive Solutions is a company that is looking to disrupt the traditional tool distribution model of having tool trucks making weekly visits and instead introduces a model that gets you the right tool in your hands when you need it.

They also distribute Texa Diagnostic Equipment which offers OE-level ADAS equipment and a line of scan tools that lets you connect to almost anything that has a module.

Our conversation with Lee encompassed several topics, including an offer from SP Tools that allows shops to equip an apprentice looking to get into the field at a serious discount.

Find out more about Cutting Edge Automotive Solutions: https://ceasusa.com/

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ASOG Podcast Ep 36 - My Car Is Out Front with Tonnika Haynes of Browns Automotive

David Roman & Lucas Underwood — Mon, 31 May 2021 06:00:00 -0500

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Albert Einstein said, “we can not solve our problems with the same thinking we used when we created them”.

How important is your mindset in your daily life?

Are you dictating how you’re going to think, feel, and act or are you allowing others to dictate it for you?

I’ll be frank, we all deal with huge piles of BS. Some more than others. And yet, while some are waiting for the storm to pass, others have learned to dance in the rain.

What goes into that mindset?

Well, we learned just that when we sat down with Tonnika Haynes, the owner of Brown’s Automotive in Chapel Hill, NC.

Tonnika tells us how she navigates through the inevitable trials of life.

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ASOG Podcast Ep 35 - David Burns Bridges While Lucas & Jill Trotta of RepairPal Try To Stop Him

David Roman & Lucas Underwood — Mon, 24 May 2021 06:00:00 -0500

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In this episode, Lucas and David sit down with Jill Trotta, the Vice President & GM of Industry, Sales, and Certification at RepairPal.

Jill was asked to be on the podcast in order to navigate a whole host of landmine topics.

The result?

Jill and Lucas do a great job of discussing difficult subjects while David proceeds to burn every bridge he could find.

Or maybe not… We’ll see how folks react.

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ASOG Podcast Ep 34 - Fixing the Industry is Easier Than Fixing a Volvo with Erik from Farpoint Farms

David Roman & Lucas Underwood — Mon, 17 May 2021 06:00:00 -0500

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In this episode, David and Lucas sit down with a former Master level Automotive Technician and now a renowned educator and owner of Farpoint Farms and the Farpoint Farms YouTube channel. He talks about a whole host of different topics from scan tools and toolboxes to cheap cigar reviews.

Erik brings his perspective now that his wrenching days are behind him as to what he sees are the challenges facing students trying to enter the automotive field today.

You can check out all of Erik's content on his YouTube Channel! https://www.youtube.com/c/FarpointFarms

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ASOG Podcast Ep 33 - This Industry Is F**k'd with Jeff Compton

David Roman & Lucas Underwood — Mon, 10 May 2021 07:00:00 -0500

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In this episode, Lucas and David sit down with Jeff Compton, a 23 year veteran of the automotive industry.

Jeff has worked on everything from Caterpillar D9 Bulldozers to light-duty automotive, and everywhere from tractor-trailers on the side of the road, to 2 bay independent repair shops, to 20 bay Chrysler dealerships.

Jeff is extremely opinionated and brings his experience and perspective to the table on what is plaguing the industry and what he sees as solutions to these problems.

Although his opinions didn't go completely unchallenged, you’ll likely find his thoughts to be eye-opening as to what may be the prevailing opinion of a lot of experienced technicians in the field today.

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ASOG Podcast Ep 32 - Jay Goninen of Find A Wrench & WrenchWay on the Technician Shortage

David Roman & Lucas Underwood — Mon, 03 May 2021 07:00:00 -0500

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In this episode, Lucas sits down with Jay Goninen, the Founder & President of Find A Wrench, a firm that focuses on finding technicians and mechanics for dealerships, fleets & independent repair shops all across the country.

Jay and Lucas discuss the technician shortage, what they think is causing it and the steps they’re taking to remedy the situation.

As a recruiter, Jay has particular insight into the unique challenges independent repair shops are facing as it relates to career progression, on-boarding, and compensation packages.

You can listen to Jay on his own podcast, Beyond The Wrench Podcast at https://wrenchway.com/beyond-the-wrench-podcast/.

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ASOG Podcast Ep 31 - The Secret To Success As A Tech with Brandon Steckler

David Roman & Lucas Underwood — Mon, 26 Apr 2021 07:00:00 -0500

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In this episode, David and Lucas are joined by Brandon Steckler, an instructor and curriculum developer with WorldPac.

He’s also a contributing editor with MotorAge magazine and has hands-down the best pressure waveform class available right now.

Brandon has spent the better part of 20 years working in both dealerships and independent repair shops and provides critical advice to technicians looking to turn their J-O-B into a worthwhile career.

For shop owners, he brings a technician’s perspective from someone that has made it his lifelong goal to never stop learning.

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ASOG Podcast Ep 30 - A Conversation with Natalie Rothman - Chief Human Resources Officer - Advance Auto Parts

David Roman & Lucas Underwood — Mon, 19 Apr 2021 07:00:00 -0500

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In this episode, Lucas and David had the honor of sitting down with Natalie Rothman, the Executive Vice President and Chief Human Resources Officer for Advance Auto Parts.

Natalie was serving as a Senior Director in Human Resources with PepsiCo when she was recruited by the CEO and Chairman of the Board of Advance Auto Parts to lead the human resources department.

As you can imagine, this is no small task. Advance Auto Parts is a 10 Billion dollar company with over 70,000 employees. She helped enact change within the company by rebuilding the C-suite team while recruiting top talent and putting them into key leadership positions.

She also had a positive impact on the company’s well-established eighty-eight-year-old culture by improving diversity representation, enhancing the team member experience, and building a stronger employer brand.

Listen to the specific tactics she employed to make this happen and her advice to small businesses.

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ASOG Podcast Ep 29 - Scan Tools & Chicken Sandwiches w/ Tanner Brandt of AutoDiag Clinic

David Roman & Lucas Underwood — Mon, 12 Apr 2021 07:00:00 -0500

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In this episode, David & Lucas are joined by Tanner Brandt of AutoDiag Clinic in Greenville, SC.

Tanner who deals with both independent repair shops and dealerships gives his perspective on what he feels are the problems plaguing independent repair shops and how he would go about fixing them.

He also gives his scan tools picks and attempts the impossible...

... Defending Dorman.

Find out more about Tanner at https://www.autodiagclinic.com/.

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ASOG Podcast Ep 28 - How To Run Off A Superstar Technician w/ Cody Gaddie of Cody's Auto Diagnostics

David Roman & Lucas Underwood — Mon, 05 Apr 2021 07:00:00 -0500

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What goes through the mind of an A-level technician when they’re about to put in their notice?

What drove them to the point where they finally decide to leave?

Are they leaving the industry? Are they doing to another shop for better pay? Better benefits? Maybe a better schedule?

Lucas and David sat down with Cody Gaddie of Cody’s Auto Diagnostics in Tuscon, AZ to have this discussion.

Cody started his career as an entry-level technician and worked his way up to become his company’s lead diagnostician.

But, he ended up leaving for another shop and eventually had to go out on his own as a mobile diagnostician.

Cody speaks candidly on why he eventually moved out of a shop and now works for himself.

You can get more of Cody on his YouTube channel: Click Here

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ASOG Podcast Ep 27 - Why You Can't Find A Tech w/ Mario Rojas of Super Mario Diagnostics

David Roman & Lucas Underwood — Mon, 29 Mar 2021 08:00:00 -0500

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You’re flooded with cars at your shop, the phones are ringing off the hook, and everyone is approving the work that you’re estimating.

Excited, you put an ad out to hire another technician and then…

Nothing.

You get suggestions from ASOG on where to advertise, you double your ad spend, and you ask every tool truck driver for leads and still, you can’t seem to find someone.

This isn’t just a problem for you. It seems everyone is having trouble staffing their stores with qualified technicians.

But, have you ever gotten a technician's perspective on the problem?

Who is to blame for the shortage of technicians?

Well, David & Lucas sat down with some of the most influential technicians in the industry today to gain their views on the issue.

First up is Mario Rojas, a diagnostician working at Autobahn Performance in Oakland Park, Florida.

Mario also shares his knowledge with other technicians on his YouTube channel, Super Mario Diagnostics.

In this episode, he speaks candidly on what he believes are the problems plaguing our industry and what will ultimately attract top talent to your shop.

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ASOG Podcast Ep 26 - Waiving Diagnostic Fees Part 2

David Roman & Lucas Underwood — Mon, 22 Mar 2021 08:00:00 -0500

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In this episode, the conversation between Dutch Silverstein, the Owner of A&M Auto Service in Pineville, NC, Bill Nalu, the Owner and President of Interstate Auto Care in Madison Heights, MI, and Matt Skundrich, the Owner of Mobile Advanced Diagnostics and Programming in Orlando, Florida picks back up where it left off.

So make sure you listen to episode 25 (click here: Episode 25) before coming back to this one.

The conversation gets a little fiery as each shop owner makes their case on how they deal with diagnostic testing fees within their own businesses.

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ASOG Podcast Ep 25 - Waiving Diagnostic Fees Part 1

David Roman & Lucas Underwood — Mon, 15 Mar 2021 08:00:00 -0500

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Some time ago, a new member to ASOG posted an ad where they touted “free diagnostics”.

When asked, they stated that if you had the repair done with them, they would waive the diagnostic fee.

Is that a wise approach to gain the trust of your customers or provide them an appropriate amount of value for their money?

What about providing the first 15 minutes at no charge?

Does giving away any time devalue our industry?

To unpack these issues, David is joined by Dutch Silverstein, the Owner of A&M Auto Service in Pineville, NC, Bill Nalu, the Owner and President of Interstate Auto Care in Madison Heights, MI, and Matt Skundrich, the Owner of Mobile Advanced Diagnostics and Programming in Orlando, Florida.

The 4 owners came with completely different perspectives on how to bill diagnostic testing time, whether or not to give anything away, and how the customer should be approached both on the phone and in person.

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ASOG Podcast Ep 24 - How To Keep Talent From Leaving with Dwayne Myers of Dynamic Automotive

David Roman & Lucas Underwood — Mon, 08 Mar 2021 08:00:00 -0600

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Every shop owner knows just how difficult it is to find great help.

For every 1-man operation that is looking to add their first service advisor or technician, there are 4-store operations that have developed systems that allow them to have a continuous pool of talent to staff their stores.

How is their approach different from single-store owners?

To answer that question Lucas and David sat down with Dwayne Myers, the Owner & Managing Partner at Dynamic Automotive based out of Woodsboro, Maryland.

Dwayne has cultivated a culture that finds and nurtures new talent for his stores.

Listen to how his organization approaches both employee retention and empowerment.

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ASOG Podcast Ep 23 - Thinking Like A CEO with Carolyn Coquillette

David Roman & Lucas Underwood — Mon, 01 Mar 2021 08:00:00 -0600

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The advice to think like a CEO is often given to shop owners as it forces you to think outside the day-to-day operations of your shop.

David & Lucas had a chance to sit down and have a conversation with Carolyn Coquillette, who is a technician, a shop owner, and a CEO.

They cover several topics, including technician training and whether or not the move to all-electric vehicles will spell the end of the industry as we know it.

Listen to how Carolyn approaches these issues as it is abundantly clear she thinks far outside day-to-day operations.

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ASOG Podcast Ep 22 - Finding Better Problems with Sam Johnson of Beachside Tire and Auto Repair

David Roman & Lucas Underwood — Mon, 22 Feb 2021 08:00:00 -0600

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Lucas always says, "the problems never vanish... we just find better problems."

But what do better problems look like, exactly?

For that discussion, we’re joined by Sam Johnson, the owner of Beachside Tire and Auto Repair in Bluffton, SC.

We cover a whole host of topics with Sam, but what’s most important is listening to his mindset and the way he approaches the challenges he’s facing at his own shop.

Sam deals with better problems and our conversation with him will show you exactly what that entails.

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ASOG Podcast Ep 21 - Is Your Shop Under-Equipped? With Brandon Dills of Jarhead Diagnostics

David Roman & Lucas Underwood — Mon, 15 Feb 2021 08:00:00 -0600

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One of the best ways to attract and keep great talent is being a well-equipped shop. There’s nothing more frustrating for a good technician than not having the right tool to do the job properly.

That’s especially true of diagnostic equipment.

But, what is the right tool? There are so many options out there, it's difficult to know what the best value is for repair shops today.

To discuss this David & Lucas are joined by Brandon Dills of Jarhead Diagnostics.

Make sure you listen out for Brandon’s pick for THE scan tool to have right now in your repair shop.

Find out more about Brandon at https://www.jarheaddiag.com/.

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ASOG Podcast Ep 20 - How Do The Two Connect? With Brian Plott of ETI

David Roman & Lucas Underwood — Mon, 08 Feb 2021 08:00:00 -0600

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What does it take to get the information from the OEs into the scan tools we use every day at the shop?

Connecting the tool manufacturers that serve the automotive aftermarket with the OEs is the job of the Equipment and Tool Institute or ETI.

Lucas and Dutch had an opportunity to sit down with the Executive Director of ETI, Brian Plott.

As someone whose job is to connect the automotive aftermarket with the OEs, Brian was able to bring a unique perspective on the current state and the future of our industry.

Also Dutch goes on several rants… So listen out for those.

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ASOG Podcast Ep 19 - The Ugly Secret Behind Performance Shops w/ Mike Maleski of PSK Auto Repair

David Roman & Lucas Underwood — Mon, 01 Feb 2021 08:00:00 -0600

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A lot of technicians dream about owning a performance shop.

Cool technology, even cooler cars, and lots of horsepower...

What's not to like?

But what does owning a performance shop actually look like?

Is it what was portrayed on television in years past or on YouTube today?

To answer that question, David & Lucas are joined by Mike Maleski, the owner of PSK Auto Repair in White Oak, Pennsylvania.

In this candid conversation, Mike reveals the truth behind owning a performance shop.

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ASOG Podcast Ep 18 - This One Thing Could Change Your Life

David Roman & Lucas Underwood — Mon, 25 Jan 2021 08:00:00 -0600

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This wasn't supposed to be an episode...

David was simply asked to edit the audio of a conversation between Lucas Underwood and Dutch Silverstein of A&M Auto Service in Pineville, NC.

However, the conversation was so impactful, David decided to release it as a full episode.

Enjoy!

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ASOG Podcast Ep 17 - Discovering the Customer Communication Formula w/ Charlotte Purvis, Author & Customer Service Expert

Charlotte Purvis — Mon, 18 Jan 2021 08:00:00 -0600

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Every shop owner understands the importance of having standardized systems in their business.

But, how do you systemize the customer service experience?

How do you systemize ensuring consistency in how you make the customer feel during and after their interactions with everyone at the shop?

Is it even possible?

To answer those questions, David and Kyle Logue of Essex County Auto Repair in Middleton, MA is joined by Charlotte Purvis the author of The Customer Communication Formula: How to communicate with your customers and boost your customer service brand.

For over two decades, Charlotte has been able to develop and use the Customer Communication Formula to help positively influence millions of customer service interactions.

In this podcast, she explains the principles behind the formula and talks about the specific and actionable tactics she lays out in the book.

You can pick up the book on Amazon: https://amzn.to/2Kmf789

You can reach out to Charlotte at CharlottePurvis.com.

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ASOG Podcast Ep 16 - What To Do When You Can't Find an A Tech w/ Kevin FitzPatrick, Senior VP at OPUS IVS

David Roman & Lucas Underwood — Mon, 11 Jan 2021 09:00:00 -0600

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We’re all aware of how difficult it is to find technicians, so what do you do as a shop owner when you’re ready to move out of the bays and into an office?

How do you proceed if you find the right person, but they don’t have the knowledge and experience needed for you to detach yourself completely from working in the shop?

David & Lucas tackle this very issue as well as a few other topics with the Senior Vice President of Opus IVS, Kevin FitzPatrick.

Kevin is a shop owner himself, as well as just having served as the president of ETI, the Equipment and Tool Institute (https://www.etools.org/). So, he brings a unique perspective on what we can do as shop owners.

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ASOG Podcast Ep 15 - Finally Finding & Fixing Your Problem - Part 2 - w/ Jim Cokonis, Sr Curriculum Developer at Carquest Technical Institute

David Roman & Lucas Underwood — Mon, 04 Jan 2021 08:00:00 -0600

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In our previous episode, David & Lucas were joined by Jim Cokonis, a Senior Curriculum Developer at Carquest Technical Institute.

We discussed the principles behind six sigma and the Toyota way and we found the conversation to be one of the most important we’ve ever had on the podcast.

Typically the second portion of the conversation is reserved for All-Access Patrons, but some of the things Jim had to say were too important to keep from everyone.

If you haven’t listened to episode 14, stop and listen to that first, then come back to this episode for the second half.

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ASOG Podcast Ep 14 - Finally Finding & Fixing Your Problem w/ Jim Cokonis, Sr Curriculum Developer at Carquest Technical Institute

David Roman & Lucas Underwood — Mon, 28 Dec 2020 08:00:00 -0600

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In this episode, David & Lucas are joined by Jim Cokonis a Senior Curriculum Developer at Carquest Technical Institute.

They discuss some of the principles behind six sigma and the Toyota way. These are methodologies that allow you to dissect problems at hand, find solutions using the talent of those around you, as well as ensure that there is continuous improvement to prevent future issues.

These principles can be applied to everything from diagnosing a vehicle to diagnosing your own business.

If you're going to listen to the bonus content of only one episode, this is the one. Just head over to http://asog.site and click on the “become a patron now” button.

All proceeds go to funding ASOG a 501c3 educational charity. So, your contribution is tax-deductible. Becoming an all-access Patron is only $6 a month.

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ASOG Podcast Ep 13 - What's Keeping The Industry Back? w/ Tom Ham of the Automotive Management Network

David Roman & Lucas Underwood — Mon, 21 Dec 2020 08:00:00 -0600

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In this episode, David & Lucas are joined by Tom Ham, the president of Auto Centric in Grand Rapids Michigan as well as the founder of the Automotive Management Network.

If you’re not familiar with Tom he tends to say out loud what no one else will. This made for a very interesting conversation as we spoke candidly about the ideas behind moving the industry forward.

Find out more about Tom's work at https://www.automotivemanagementnetwork.com/.

If you’d like early access to each episode as well as the second part of our conversations on the podcast, head over to http://asog.site and click on the “become a patron now” button.

All proceeds go to funding ASOG a 501c3 educational charity. So, your contribution is tax-deductible. Becoming a VIP Patron is only $9 a month.

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ASOG Podcast Ep 12 - Management vs Leadership with Tom Schearer, Andrew Minkler, and Kyle Logue

David Roman & Lucas Underwood — Mon, 14 Dec 2020 08:00:00 -0600

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This is a special episode featuring 4 shop owners, Andrew Minkler of Bavarian Motor Repairs in Crofton, MD, Tom Schearer of Schearer’s Sales & Service in Allentown, PA, Kyle Logue of Essex County Auto Repair in Danvers, MA, and David Roman, discussing the different challenges within their own organizations and the steps they’ve taken to try to overcome them as it relates to management and leadership.

For example, what does it take to become a leader within your own shop, and how does that differ from managing?

What does being the manager look like and can anyone be a leader within your shop or is it all on you as the owner?

This was a fairly laid back and casual conversation, the type you might have at an event like Vision or ASTE. So, expect the topics covered to meander a bit.

As for the venerable Lucas Underwood, he needed his beauty sleep.

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ASOG Podcast Ep 11 - Are We Facing "Tool Up Or Get Out"? w/ Chris Chesney of Advance Auto Parts

David Roman & Lucas Underwood — Mon, 07 Dec 2020 08:00:00 -0600

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Most shops can be divided into the “haves”, the “have-nots”, and the “refusing to participate”.

Some shops have chosen to invest in factory tooling, subscriptions, and the training needed to become proficient in the different makes.

Others, for whatever reason, haven’t done so and may face obsolescence.

What obstacles are these different shops facing in the near future?

To answer those questions, David & Lucas are joined by Chris Chesney the Senior Director of Customer Training at Advance Auto Parts.

If anyone has a pulse on what shops are going to face in the near future, it is Chris.

Make sure you become an "All-Access" patron to get part 2 of the conversation!

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ASOG Podcast Ep 10 - Is ASE Certification Necessary? w/ Matt Fanslow of Riverside Automotive

David Roman & Lucas Underwood — Mon, 30 Nov 2020 08:00:00 -0600

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David and Lucas are joined by Matt Fanslow, the lead diagnostician and shop manager at Riverside Automotive in Red Wing, MN.

Matt is a subject matter expert for ASE and has participated on 18 ASE technical committees.

They discuss whether ASE Certification is just a joke or necessary to the future of a vibrant and healthy independent automotive aftermarket.

Make sure you check out our website: http://asog.site

Get part 2 of this conversation by becoming a patron.

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ASOG Podcast Ep 9 - Raise Your Rates w/ Jeff Ford of Wendell Taylor's Garage

David Roman & Lucas Underwood — Mon, 23 Nov 2020 08:00:00 -0600

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David & Lucas are joined by Jeff Ford, the owner of Wendell Taylor’s Garage in Stratford, Prince Edward Island, Canada.

Jeff bought his business and quickly realized that the old owners were operating with margins that prevented him from building the business he envisioned.

The guys discuss how to raise your rates, why it’s important to do so, and what happens when you choose to keep your rates at those 1997 prices.

Make sure you check out our website: http://asog.site

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ASOG Podcast Ep 8 - Give Them The Price! w/ Stéphane Grabina of Excluservice

David Roman & Lucas Underwood — Mon, 16 Nov 2020 10:00:00 -0600

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Lucas & David are joined by Stéphane Grabina of Excluservice in Rockville, MD. Stéphane has been a long-time and very influential member of ASOG.

They try to tackle estimating, providing costs upfront to the customer when they're dropping off, and the mindset each shop owner needs to bring when establishing their own policies and procedures at their own shops.

As it turns out, the topic was larger than what could be covered in one podcast, but you'll hopefully come away with a fresh perspective on the topic.

You'll be happy to know that Lucas managed to hold back his disdain for the group of people he disparaged in the last episode.

Enjoy!

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ASOG Podcast Ep 7 - Who Killed Flat Rate? w/ Mike Allen of CarFix in Garner & Raleigh, NC

David Roman & Lucas Underwood — Mon, 09 Nov 2020 18:00:00 -0600

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Lucas & David are joined by Mike Allen, President of CarFix located in both Garner and Raleigh, NC. He is also a Director with the Independent Garage Owners of North Carolina.

They discuss who has tried to kill flat-rate plans, why you probably shouldn't be paying flat-rate, and why they're the best way to pay the techs for certain shop owners.

After listening to this episode, you'll understand why pay plans should be deliberate and unique.

Lucas also disparages an entire group of people that will never actually get to hear this podcast.

Enjoy!

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ASOG Podcast Ep 6 - The Tax Man Cometh w/ Hunt Demarest, CPA with Paar, Melis, & Associates

David Roman & Lucas Underwood — Mon, 02 Nov 2020 19:00:00 -0600

Don't get to the end of this year wishing you had taken action to change your business and your life.
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Lucas & David are joined by Hunt Demarest, a Certified Public Accountant with Paar, Melis, & Associates.

They discuss the key conversations you should be having with your accountant, including minimizing your tax burden and planning for retirement.

After listening to this episode, you'll quickly understand that your accountant should be able to do much more for you than simply create a few financial statements.

You can reach Hunt at hunt@paarmelis.com.

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ASOG Podcast Ep 5 - Finding Future Technicians w/ Sean Tipping of AutoDiagPodcast.com

David Roman & Lucas Underwood — Mon, 26 Oct 2020 08:00:00 -0500

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Lucas & David are joined by Sean Tipping, the host of the Automotive Diagnostic Podcast.

Sean is also the Automotive Service Technology Instructor at Century College in White Bear Lake, Minnesota. He brings a unique perspective on what shop owners can do in order to help bring new talent into the automotive field.

He also provides insight into what shop owners should and shouldn't be doing in trying to recruit new technicians just out of school.

This episode will give you a competitive edge in recruiting newly graduated technicians as well as ensuring their success moving forward.

Check out Sean's podcast: http://autodiagpodcast.com

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ASOG Podcast Ep 4 - Why Is THAT Your Goal? w/ Robert Morton

David Roman & Lucas Underwood — Mon, 19 Oct 2020 21:00:00 -0500

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David & Lucas is joined by Robert Morton who is the co-owner of Panhandle Eurotech and Yellow City Car Care in Amarillo, TX.

In this episode, David, Lucas, & Robert talk about goals from a slightly different angle than what's usually discussed.

The episode gets very personal, and even a little dark as they reveal what drove them into business and what drives them now.

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ASOG Podcast Ep 3 - Profit w/ Dutch Silverstein of A&M Auto Service

David Roman & Lucas Underwood — Mon, 12 Oct 2020 08:00:00 -0500

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A quick disclaimer: Lucas, Dutch, and David are NOT accountants or tax professionals. Any information derived from this podcast should not be considered financial, accounting, tax, or legal advice in any capacity. This podcast was produced solely for entertainment purposes. Seek the help of a professional should you have any questions or concerns.

In the third episode of the ASOG Podcast, Lucas & David are joined by Dutch Silverstein, the owner of A&M Auto Service in Pineville, NC, and an ASOG Moderator.

They discuss the different types of profit generated by the business and how goals should dictate what happens with that money.

They also discuss pricing, how it relates to profit, while providing an explanation for the constant "raise your rates" comments.

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ASOG Podcast Ep 2 - Why a Podcast?

David Roman & Lucas Underwood — Mon, 05 Oct 2020 15:00:00 -0500

Don't get to the end of this year wishing you had taken action to change your business and your life.
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In the second episode of the ASOG Podcast, Lucas & David talk about why they started a podcast, what makes this podcast different from others in the same genre, and what they hope to accomplish through it.

They also discuss the divide among independently-owned repair shop and the possible beneficial effects of having a simple conversation.

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ASOG Podcast Ep 1 - Phone Shoppers with Rick White of 180Biz

David Roman & Lucas Underwood — Mon, 28 Sep 2020 19:00:00 -0500

Don't get to the end of this year wishing you had taken action to change your business and your life.
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In the first episode of the ASOG podcast, David Roman of Done With Care Auto Repair and Lucas Underwood of L&N Performance Auto Repair is joined by Rick White of 180Biz to discuss tactics on how to deal with phone shoppers.