CACM CHAT - HOA LIFE

AI and the Future of CAM Marketing

Tom Freeley, California Association of Community Managers — Wed, 25 Mar 2026 01:00:00 -0700

AI is already changing how boards find and evaluate CAM firms—and it may be deciding who makes the shortlist before you even know you’re in the running.

In this episode, host Celeste Huecias sits down with John Leuterman of Big Rock Marketing to break down all things AI—from tools like ChatGPT and Perplexity to how they’re reshaping marketing in our industry.

From SEO and proposals to marketing and client service, they share what your company should be doing right now to keep up.

Whether you’re a CAM executive, part of a marketing team, or just keeping up with the digital landscape, this episode delivers practical tips on using AI—without losing what makes your firm unique.

Let AI do the busy work—your expertise is what wins business. Listen today!

This episode is sponsored by Big Rock Marketing.

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The Role of a Community Manager: Then vs. Now

Tom Freeley, California Association of Community Managers — Wed, 25 Feb 2026 01:00:00 -0800

Join us for a special conversation as Communications Manager, Celeste Huecias, sits down with Karen Conlon, MCAM, CACM’s first CEO. The two will explore the evolution of community management over the decades. From the early days of managing associations and communities without the tech tools we rely on today, to the modern landscape shaped by software, social media, and ever-changing regulations, Karen shares her unique perspective on how the profession has adapted and grown.

Celeste and Karen touch on the origins of CACM, the lessons learned from decades of advocacy, and the ways managers have modernized their approach to meet the needs of today’s communities. Whether you’re a seasoned manager or just starting out, this episode offers insights, stories, and advice on thriving in a role that continues to evolve.

Smart Start: How Managers Can Plan for a Successful Year

Tom Freeley, California Association of Community Managers — Wed, 28 Jan 2026 11:51:24 -0800

What does it really take to plan for a successful year—especially when the unexpected comes your way?

In this episode, host Celeste Huecias of CACM sits down with Samantha Soogian, CCAM, Director of Management Services at the Community of Harbor Bay Isle Owners Association, to talk about the power of organization, strong planning, and the role teammates play in navigating the unexpected. From managing teams and properties to handling real-life curveballs, Samantha shares how being organized, and leaning on the right people, creates clarity, confidence, and resilience.

We dive into mindful tips and practical strategies managers can use to stay organized throughout the year—or even just at the end of a long day. If you’re looking for simple, realistic ways to feel more prepared and less overwhelmed, this conversation is for you.

Don’t miss this powerful start to the new year—listen today.

Reflection, Resilience & Looking Ahead

Tom Freeley, California Association of Community Managers — Tue, 30 Dec 2025 01:00:00 -0800

As the year comes to a close, we’re taking a moment to reflect on the challenges, growth and resilience that defined this year for our community.

In this special end-of-year holiday episode, we look back on the moments that mattered most — from the impact of the LA fires and the incredible compassion shown by our members to the education, advocacy and professional development efforts that moved our industry forward.

We highlight key milestones, including our Northern and Southern California Law Seminars, manager-focused webinars, legislative advocacy in Sacramento, expanded education programs and the completion of our industry compensation study. We also share how CACM showed up for members during difficult times through resources, relief initiatives and ongoing support.

As we look ahead to 2026, this episode is about gratitude, connection and momentum — and a reminder that together, we continue to strengthen the future of community management.

Thank you for being part of our community, and happy holidays from all of us at CACM.

Finding Your Rhythm: Work-Life Balance Strategies

Tom Freeley, California Association of Community Managers — Tue, 02 Dec 2025 01:00:00 -0800

In this episode, we’re joined by Kylie Decker, CAMEx, CCAM from Powerstone Property Management, ACMC and a member of CACM’s Board of Directors, for an honest and timely conversation about what work–life balance really means in our industry today.

Kylie shares her leadership perspective on how expectations around balance have evolved in recent years and why the community management world often struggles with boundaries. She also dives into practical, realistic habits that help her recalibrate when things get overwhelming, the small routines that make a big difference and the role leaders play in modeling healthy work rhythms.

Whether you're a new manager, a seasoned pro or simply trying to create healthier space between work and life, this episode is full of grounded insights and actionable takeaways you can put into practice right away.

Tune in to gain a fresh perspective on balance, leadership and the habits that help us sustain long, fulfilling careers.

The Power of Appreciation

Tom Freeley, California Association of Community Managers — Tue, 18 Nov 2025 01:00:00 -0800

In this Thanksgiving-themed episode, we’re exploring the power of appreciation—and how simple recognition can strengthen community relationships, build trust and highlight the everyday moments that make this industry so special.

Guest host, Celeste Huecias, CACM Communications Manager, is joined by Brittney Zaragoza, CACM’s Regional Assistant for Northern California. With years of experience in both portfolio and onsite management before joining CACM, Brittney brings a unique, front-line perspective on what genuine appreciation looks like and why it matters.

Together, we share real stories from the field, talk about the impact of recognizing wins both big and small and discuss how appreciation creates stronger, more connected communities. Whether you’re a seasoned manager, an industry partner or brand-new to the field, this episode offers warm, practical insight into bringing more gratitude into your work and your community.

Leading with Excellence: How Leadership and Education Drive Client Satisfaction

Tom Freeley, California Association of Community Managers — Tue, 04 Nov 2025 01:00:00 -0800

In this episode of CACM Chat; The HOA Life, Celeste Huecias of CACM sits down with Victoria Gish, CCAM, a Vision Award recipient for Leadership and Educational Excellence, to explore what it truly takes to create lasting client satisfaction in community management.

Together, they unpack how strong leadership and continuous education go hand-in- hand with building trust, improving communication, and strengthening relationships with boards and homeowners. From defining what satisfying clients may look like to sharing real-world experiences and lessons learned, this conversation offers inspiration and practical insight for every community manager — whether you’re new to the field or a seasoned leader.

Tune in to discover how educating with purpose, leading with confidence and keeping humanity at the heart of your work can transform the client experience and elevate the entire community.

The Sh*t that Really Happens: Community Shockers Edition

Tom Freeley, California Association of Community Managers — Tue, 21 Oct 2025 01:00:00 -0700

In this episode of CACM Chat: The HOA Life, we dive into part two of The Sh*t That Really Happens: Community Shockers Edition. Host Celeste Huecias, Communications Manager at CACM, reunites with Robert Sides, CCAM-HR.LS, to unpack the wild, unbelievable and sometimes jaw dropping stories community managers face in the field.

From unexpected, naked encounters to tough situations that test patience, professionalism and morals, this episode brings you the real-life chaos of community management — complete with insightful takeaways and a few laughs along the way.

Tune in for candid stories, valuable lessons and pure “did that really happen?” moments that prove the truth in HOA life is often stranger than fiction.

The Sh*t That Really Happens: Media Edition

Tom Freeley, California Association of Community Managers — Tue, 07 Oct 2025 01:00:00 -0700

In this episode, host Celeste Huecias, Communications Manager at CACM, sits down with Robert Sides, CCAM-HR.LS, from Regatta Seaside Homeowners Association, to dive into the wild world of media and management. From Tom Cruise-worthy characters to jaw-dropping news stories, they unpack the unpredictable (and sometimes unbelievable) moments that happen when community management meets the press.

Get ready for the relatable stories of feeling like Sherlock Holmes, candid insights, a few laughs and real talk about the sh*t that really happens when managers find themselves in the media spotlight.

Pathways to Certification: CACM’s New College Partnership

Tom Freeley, California Association of Community Managers — Tue, 23 Sep 2025 01:00:00 -0700

In this episode, host Celeste Huecias of CACM sits down with Pauline Madduma, CACM’s Director of Education & Credentialing, to share an exciting new opportunity in the world of community management education.

CACM has partnered with Santiago Canyon College to launch a Community Management Program designed to prepare the next generation of industry professionals. Tune in to learn about what this program offers.

Whether you’re starting your career or leveling up your skills, this program provides the foundation to thrive in the fast-growing field of community management. From ethics and legal compliance to practical management tools, students will gain the knowledge and connections they need to succeed.

Don’t miss this episode and click here to learn more.
https://cacm.org/education/santiago-canyon-college/

Leadership Lessons from The Rob & Rob Show

Tom Freeley, California Association of Community Managers — Tue, 09 Sep 2025 07:14:53 -0700

This week’s episode of CACMChat: The HOA Life, guest host Alia Saouli of CACM dives deep into the world of leadership, mentorship, the importance of setting healthy boundaries in our industry and more. Joining the conversation are Robin Romo, CAMEx, MCAM-HR, and Robert L. Smith, MBA, CCAM-HR, who bring their insight, experience and practical advice to the table. Together, they share valuable perspectives on professional growth, balancing responsibilities and fostering strong connections while maintaining balance.

Whether you’re a seasoned professional or just starting out, this episode is packed with takeaways you won’t want to miss.

Your CACM Roundup: Events, Legislation & New Faces

Tom Freeley, California Association of Community Managers — Tue, 26 Aug 2025 01:00:00 -0700

Join guest host and CACM Communications Manager, Celeste Huecias, for a quick roundup of all the latest news and happenings at CACM! From upcoming Fall Forums and our High Rise & Large-Scale Summit to Golf Trick-or-Tee events, legislative updates on AB 130 and a warm welcome to our newest team members—Celeste covers it all and more. Stay in the loop and get ready for another exciting season with CACM!

When Insurance Gets Wild: A FAIR Plan Deep Dive

Tom Freeley, California Association of Community Managers — Tue, 12 Aug 2025 01:00:00 -0700

In this episode of CACMChat: The HOA Life, CEO Tom Freeley welcomes Charlotte Allen of Socher Insurance Agency, a HUB International Company, for a myth-busting conversation about the California FAIR Plan. Drawing on over 20 years in the HOA insurance industry and on her recent article on the topic, Charlotte breaks down what’s changed, what’s misunderstood and what community managers really need to watch out for.

From wildfire risk and shrinking admitted markets to misleading guidance and growing confusion around surplus lines vs. the FAIR Plan, this episode and Charlotte’s article serve as a guide for navigating California’s complex insurance landscape with clarity and confidence.

Tune in for real talk, expert perspective and practical tips for protecting your communities in today’s hard insurance market.

Check out Charlotte’s article today: https://cacm.org/resources/california-insurance-regulations-article-by-charlotte-allen/

Grief to Growth: Happy Minds Network Highlight

Tom Freeley, California Association of Community Managers — Tue, 29 Jul 2025 01:00:00 -0700

In this episode, guest host Celeste Huecias sits down with Karen Kokowicz, CCAM, President and Owner of Coro Community Management & Consulting, to explore the heartfelt journey behind the creation of Happy Minds Network, a peer-to-peer support group built by and for CID managers.

With nearly 30 years in the industry, Karen shares how personal loss, professional insight and a desire for connection inspired her to build a space where community managers can find encouragement, empathy and collaboration. Her career has spanned portfolio management, on-site leadership, company ownership and service in key industry roles, including as co-chair of CACM’s LA Regional Committee. Today, she’s channeling that experience into creating a more supportive and sustainable future for CID professionals.

Whether you’re a manager seeking support, a leader looking to foster wellness on your team or simply curious about the power of peer connection, this episode is a must-listen.

For more information about Happy Minds Network, head to: happymindsnetwork.org

To read the full article in our Vision Magazine, head to:
https://issuu.com/californiaassociationofcommunitymanagers/docs/vision_-_fall_2024_final_issuu

You Can’t Make This Stuff Up: The Sequel

Tom Freeley, California Association of Community Managers — Tue, 15 Jul 2025 01:00:00 -0700

We’re back with another round of you’ve-got-to-be-kidding-me HOA stories! From emotional support chickens and elephant birthday requests to a homeowner who thought the HOA was a scam, these real-life manager submissions prove that truth is definitely stranger than fiction. CACM’s Celeste Huecias shares some of your wildest stories of community management. These tales are full of laughs, head shakes and moments that’ll make you say, “Yep, been there.”

Have a wild HOA story of your own? Email us at podcast@cacm.org, we just might feature it next time.

Taking Chances and Tailoring Solutions: Small Business Highlight

Tom Freeley, California Association of Community Managers — Tue, 01 Jul 2025 07:00:00 -0700

In this episode, CACM’s Celeste Huecias chats with Maria Hernandez, MCAM, CCAM- PM, about her 20+ year journey in community management and the launch of her company, Tailored Management Solutions (TMS).

Maria shares what inspired her to start TMS, the importance of honesty and humility in leadership, and why taking chances can open new doors in the industry. A must-listen for anyone curious about building a business with heart in the HOA space.

Leading with Purpose: Inside the Role of a CACM Board Member

Tom Freeley, California Association of Community Managers — Tue, 17 Jun 2025 01:00:00 -0700

What does it really mean to serve on the CACM Board of Directors? In this episode, host Tom Freeley sits down with Jeremy S. Wilson, CAMEx,
CCAM, Vice Chair of CACM’s 2025 Board of Directors, for a candid conversation about board service, leadership and professional growth.

From what inspired him to get involved to the day-to-day responsibilities of a board member, Jeremy shares how serving has shaped his career and why contributing to our industry in a small way is essential to creating a larger impact for managers everywhere. Interested in applying? The deadline to submit your application is August 14th at 5 PM. For more information, visit our website at www.cacm.org.

If you’re thinking about stepping into a leadership role, this episode offers real insight—and inspiration.

Ethics and Standards: Committee Insights

Tom Freeley, California Association of Community Managers — Tue, 03 Jun 2025 01:00:00 -0700

In this episode of CACMChat: The HOA Life, guest host Celeste Huecias is joined by Kathryn Henricksen, CAMEx, CCAM, for an insightful conversation on ethics and professional standards in the community management industry. Kathryn shares her journey in the HOA world, her role within CACM’s Professional Standards Committee and why ethics are the foundation of effective, trustworthy management.

The pair dive into what the Professional Standards Committee does, how it supports integrity in the industry and review key elements of CACM’s Code of Professional Ethics and Standards. Whether you're a community manager, board member or just curious about how professionalism shapes our field, this episode offers valuable takeaways and a reminder that when it comes to ethics, “you either have them or you don’t”.

Resources mentioned:
CACM Code of Professional Ethics and Standards:
https://cacm.org/resources/code-of-ethics/

Inside CACM: What’s New in Education

Tom Freeley, California Association of Community Managers — Tue, 20 May 2025 01:00:00 -0700

Guest host Celeste Huecias from CACM sits down with CACM’s Educational Events Coordinator Korinna Peterson to talk about all things education. From current and upcoming events to ways to get involved, this quick episode has everything you need to stay in the know. Whether you're a manager or industry partner, tune in for a fast track to what’s happening in the world of CACM education!

Meeting of the Minds: Podcast Edition

Tom Freeley, California Association of Community Managers — Tue, 06 May 2025 01:00:00 -0700

In this episode of CACMChat: The HOA Life, guest host Alia Saouli of CACM sits down with Tera Willis, CCAM, of Vintage Group Management and Amy Hawkins, CCAM, of Menas Realty Group for an honest, manager-to-manager discussion. With different levels of experience and working in separate regions, Tera and Amy bring diverse perspectives to shared industry challenges. From special assessments to electronic balloting and beyond, tune in for a realistic, relatable conversation that speaks to the everyday experiences of community managers across California—and you may gain some new insights and tips from your industry peers along the way.

Experience vs. Newcomer: A Candid CACM Chat

Tom Freeley, California Association of Community Managers — Tue, 22 Apr 2025 07:37:05 -0700

In this week’s episode of CACMChat: The HOA Life, Alia Saouli and Celeste Huecias of CACM sit down and have a candid conversation about community management. This crash course episode dives into what the industry is all about, the kind of person it takes to thrive and how to find your place in this unique and rewarding field.

With reflection on the years she managed, Saouli, shares with industry newcomer, Huecias, insight into real-life challenges, growth opportunities and resources available for you to connect and thrive in the field. Whether you're just starting out, simply curious or want to learn a bit more about CACM, you’ll get tips on how to prepare, why it’s important to get involved and what resources are out there to support both you and your boards.

But don’t let the conversation end with the two of them—listen today and send us your questions or feedback. We’d love to hear from you!

Enneagram Energy in HOAs

Tom Freeley, California Association of Community Managers — Tue, 08 Apr 2025 01:00:00 -0700

In this week’s episode of CACM Chat: The HOA Life, guest host Alia Saouli sits down with Kendrah Kay, CAMEx, CCAM, of Powerstone Property Management to break down personality types in the industry.

With the conversation centered around the Enneagram diagram, Alia and Kendrah explore how understanding personality types can help you highlight the strengths within your team, board or homeowner community—and how to better navigate those points of opportunity (as Alia likes to say).

From Type 1 perfectionists to Type 9 peacemakers, this episode dives into how Enneagram awareness can elevate your leadership, communication and collaboration in the HOA world. Whether you're managing a community, sitting on a board or just trying to keep the peace at the next meeting, there's something in this chat for you.

Want to discover your own Enneagram type? Take the test and gain an even deeper insight into this week’s episode: The Enneagram Personality Test or download the Enneagram App https://enneaapp.com/

Resident Realities: The Good, the Challenging & Everything in Between

Tom Freeley, California Association of Community Managers — Tue, 25 Mar 2025 01:00:00 -0700

In this episode of CACMChat: The HOA Life, guest host Alia Saouli of CACM sits down with board member, Kendrah Kay, CAMEx, CCAM of Powerstone Property Management, ACMC. The pair share candid conversation on the realities of managing HOA communities—and most importantly, the residents. From wild resident stories to valuable tips on handling tough situations, Kendrah offers serious insight from both a manager and leadership perspective. Whether you’re dealing with dream residents or nightmare scenarios, this episode is packed with practical strategies and relatable experiences. Don’t miss this must-listen discussion on navigating the good, the challenging and everything in between!

The Power of Education

Tom Freeley, California Association of Community Managers — Tue, 11 Mar 2025 01:00:00 -0700

In this week’s episode, guest host, Celeste Huecias, of CACM sits down with The Management Trusts Diane Houston, CAMEx, CCAM, to dive into the key takeaways from the NorCal law Seminar and what to look forward to in SoCal. With over 35 years in the industry, Houston breaks down the executive track—a first for this year’s event— and why high-level discussions are essential. With SoCal Law Seminar kicking off this week, we also look ahead to the sessions, topics and trends that are shaping the industry. Whether you're attending in person or considering joining in the future, Houston shares key tips on maximizing your experience. Tune in today to join in on the educational fun!

Mastering Safety, Security and Sanity

Tom Freeley, California Association of Community Managers — Tue, 25 Feb 2025 01:00:00 -0800

In this episode of CACM Chat: The HOA Life, guest host Alia Saouli of CACM sits down with Alfred Logan, CCAM-LS, of Spring Valley Lake Association, to dive into the critical topic of safety and security. Whether you're a large-scale manager or overseeing a smaller community, having a solid evacuation plan and security strategy is essential.

With over 17 years of industry experience—and a career that began in the safety and security sector—Logan shares expert insights on protecting properties and ensuring the well-being of residents. But safety isn’t just about physical security; it’s also about safeguarding your own mental health. Tune in as Logan provides valuable advice on maintaining balance and resilience while managing the demands of the job.

LA Fire Recovery Insights: Tips from a Legal Standpoint

Tom Freeley, California Association of Community Managers — Tue, 11 Feb 2025 01:00:00 -0800

In this special LA Fire edition of CACM Chat: HOA Life, we tackle one of the most pressing issues affecting community associations in California—the aftermath of wildfires. Join guest host Alia Souli of CACM as she sits down with Shant Karnikian, Esq., managing partner at Kabateck LLP, and an expert in complex litigation, including insurance and property damage claims. Shant provides invaluable insights on navigating insurance claims, understanding policy coverage and exploring legal avenues for recovery after a disaster. Whether you’re an HOA manager, board member or homeowner, this episode offers practical guidance on protecting your community and preparing for future risks. Don’t miss this critical discussion.

Mental Health Support Amid the LA Fires

Tom Freeley, California Association of Community Managers — Thu, 23 Jan 2025 19:41:16 -0800

In this special LA Fire episode, host Tom Freeley sits down with Dr. Diane Gehart, an award-winning psychotherapist, to explore the emotional impact of the recent LA fires. They discuss how victims can recognize when it’s time to seek professional help, cope with grief and uncertainty and take steps to rebuild resilience after such a life-altering event.

With over 30 years of experience, Dr. Gehart also shares practical advice for supporting other managers or victims. Including using empathetic language, setting healthy boundaries and balancing empathy with self-care. Whether you're directly affected or looking for ways to help, this conversation offers valuable insights to navigate trauma with compassion and strength.

From Ashes to Action: Special LA Fire Episode

Tom Freeley, California Association of Community Managers — Thu, 16 Jan 2025 01:00:00 -0800

In this special LA Fire episode, host Tom Freeley talks with Senior Professional Public Adjuster Steve P. Severaid about how victims of the LA County fires can begin rebuilding their lives. The devastating wildfires have impacted thousands of families, homeowners, business owners, HOAs and managers. With over 30 years of experience, Severaid offers practical advice on starting the recovery process, from keeping receipts and tracking expenses to accepting help. This episode aims to provide guidance for those affected and prepare other listeners for future disasters. For more information on ways to help, visit cacm.org/member-relief-la or email CACMmemberrelief@cacm.org.

Beyond Resolutions: Embracing Goals, Progress and the Power of Small Wins

Tom Freeley, California Association of Community Managers — Tue, 14 Jan 2025 01:00:00 -0800

Guest host Alia Saouli of CACM sits down with Korinna Peterson, CACM Education Events Coordinator, to explore the pressure of New Year’s resolutions—or the decision to ditch them altogether. For community managers, the start of the year can feel overwhelming with so much already on their plate all the time. Instead of setting unrealistic resolutions, this episode focuses on achievable goals and celebrating small wins. With years of experience in the events industry, Peterson shares insights on being your own toughest critic, while emphasizing the importance of recognizing progress and having the courage to keep moving forward. Tune in for this refreshing conversation, designed to inspire and refresh you for the new year!

Last Episode of 2024: Sharing Good Tidings

Tom Freeley, California Association of Community Managers — Tue, 17 Dec 2024 01:00:00 -0800

CEO and host Tom Freeley brings some end-of-year holiday cheer and good tidings in this festive episode. One recent update that brings good news is on the Corporate Transparency Act. At the time of this recording, HOAs and managers responsible for filing on behalf of their client boards were relieved of the requirement to provide beneficial ownership information to the U.S. Treasury Department. Without our commitment to working together as a community, this change wouldn’t have been possible. Speaking of community, in 2024 CACM supported numerous charity organizations with your help. Including the Ronald McDonald House, Second Harvest Food Bank, Compassion Planet, Bill Wilson’s Center for Unhoused Youth, Redwood Empire Food Bank, and One Warm Coat, and multiple donation drives are planned for 2025. How are you spreading cheer and happiness? Make sure to stay to the end of this episode for a heart-warming and funny HOA holiday poem.

Hoarding in HOAs: Managing Cluttered Spaces and Diverse Personalities

Tom Freeley, California Association of Community Managers — Tue, 10 Dec 2024 01:00:00 -0800

Guest host Alia Saouli of CACM sits down with Becky Jolly, CCAM, Senior Community Manager at Professional Association Services, to talk about dealing with hoarding in your communities. Hoarding is something that both you and the resident don’t intend for and especially don’t know how to navigate. With 20 years of experience under her belt, Becky dives into tips on dealing with the clutter while also remaining compassionate and understanding of homeowners (and not just with hoarding, but in every situation). Tune in for fresh insights on handling hoarding with empathy and learn how to manage both the mess and the personalities that come with it!

Find Becky Jolly:
https://www.pas-inc.com/
Email: becky@pas-inc.com

The Calm Before the Storm (Season)

Tom Freeley, California Association of Community Managers — Tue, 03 Dec 2024 01:00:00 -0800

Guest host Alia Saouli of CACM sits down with Shawn Hill of Storm Water Innovative Solutions to discuss the reality of storm water in Southern California. Though it may not rain much down here, community managers and homeowners should be aware of the potential damages of storm water. Storm water can affect not only your home but other belongings as well, such as a Volkswagen Bus (which Shawn shares). And with every unique property, there is a specific storm water filtration system to pair with it. Providing the proper maintenance and care to these systems can either make or break your property and your wallet. With education at the forefront of this conversation, tune in to hear how you can save your property in the long run!

Find Swiscorp:
Website: https://www.swiscorp.com/
Call them at 760-688-4910
Email: info@swiscorp.com

Finding Gratitude Amidst the Chaos

Tom Freeley, California Association of Community Managers — Tue, 26 Nov 2024 01:00:00 -0800

This week, guest host Alia Saouli of CACM talks about the importance of gratitude in everyday life. On a day-to-day basis, most people are thinking about themselves, their to-do lists, their families and more. But what if you could begin to rewire your brain just by expressing gratitude every day? Studies show that being more grateful and optimistic in the little things can ultimately improve your daily life. Tune in to hear some of Alia’s tips and tricks on gratitude this holiday season!

A “Leader” Is More Than a Title

Tom Freeley, California Association of Community Managers — Tue, 19 Nov 2024 01:00:00 -0800

CEO and podcast host Tom Freeley talks about the qualifications and the qualities of leaders. Leaders set goals, provide guidance, surround themselves with talented people and have a clear vision for teams and organizations. A leader also is an influencer of people, who can coach a group to achieve a common goal, and who is willing and able to ask for help. Trust and communication are key. Difficult and tough decisions are part of the job. Embrace them! Listen in for more of Tom’s thoughts on leadership.

Everything You Need to Know About the Corporate Transparency Act

Tom Freeley, California Association of Community Managers — Tue, 12 Nov 2024 01:00:00 -0800

The deadline to comply with the Corporate Transparency Act is quickly approaching (December 31, 2024). What does that mean for homeowners’ associations, which are included in the BOI reporting requirements of the act? Which communities are exempt? What must beneficial owners file with the Department of Treasury and what are the penalties for non-compliance? Dawn Bauman, Senior Vice President of Government and Public Affairs for the Community Associations Institute and Executive Director of the Foundation for Community Association Research, provides an update on the legislation and CAI’s lawsuit to exempt community associations. While CAI continues to work with the Federal Government to repeal or delay the act, Bauman advises HOAs and boards to be prepared to comply by January 1.

Episode Resources:
https://caionline.org/cta

https://cacm.org/resources/corporate-transparency-act/

Guest Host Alia Saouli Tackles Health & Wellness of Buildings and Community Managers

Tom Freeley, California Association of Community Managers — Tue, 05 Nov 2024 01:00:00 -0800

This week guest host Alia Saouli of CACM sits down with Stephanie Romero of Aeroscopic Environmental to discuss all things health and wellness as it relates to community managers and the buildings they help look after. Tune in to listen to the topic of water damage like mold and how to look for signs. Plus, tips on how to prevent water damage and mitigate risk. Romero recommends insurance is reviewed and updated regularly to ensure proper coverage in the case of having to file a claim. In addition to keeping buildings in good shape, Saouli and Romero share ideas on how community managers can stay healthy and the importance of having a peer community to share both the ups and downs of their daily jobs.

Small Business Spotlight with Laura Hurtado

Tom Freeley, California Association of Community Managers — Tue, 29 Oct 2024 01:00:00 -0700

The HOA industry is in a very active phase of consolidation with mergers and acquisitions. But even as larger management corporations take over longstanding medium and small businesses, newcomers are entering the scene. Host Tom Freeley sits down with Laura Hurtado, CCAM-PM.CI, who recently launched Synergy Management Group in San Diego. After working many years in the industry managing all types of communities—from onsite self-managed to high rise, large scale and commercial associations—Hurtado broke out on her own to start a small business. Hear about her journey to becoming an entrepreneur, and what she’s doing to set her company apart.

Why Reserve Funds Matter and How to Adequately Budget for Them

Tom Freeley, California Association of Community Managers — Tue, 22 Oct 2024 11:25:53 -0700

Homeowners’ associations should set aside anywhere from 15 to 40 percent of their annual budget to adequately fund reserves, says Reserve Specialist Matthew Swain. However, many boards and associations kick the can down the road and avoid setting aside money into their reserve fund because they don’t want to increase assessments. But if you treat reserves like an impound account on a mortgage, it will be easier for boards and associations to pay expenses when components fail or need to be replaced or repaired. In this episode, host Tom Freeley and Swain discuss how to approach a reserve budget, what a reserve study should cover, the three- part test for reserve studies, and national reserve study standards.

New HOA Laws - The Good, The Bad, The OK (Part 2)

Tom Freeley, California Association of Community Managers — Tue, 15 Oct 2024 01:00:00 -0700

In part two of this 2024 legislative update, community management executive Joseph Price weighs in on the balcony bill, the CID repair bill and the electronic voting bill, all which were recently signed into law. What now? How do you start to implement at the association level? It’s not going to be plug and play. Plus, the deadline to comply with the Corporate Transparency Act looms large and association boards have to act sooner rather than later. As it currently stands, there are no exemptions for homeowners’ associations. Take the time to learn about new legislation and the steps you will need to take, host Tom Freeley advises.

New HOA Laws - The Good, The Bad, The OK (Part 1)

Tom Freeley, California Association of Community Managers — Tue, 08 Oct 2024 01:00:00 -0700

The 2024 legislative season is over in California, but it was an action-packed thrill ride with many bills introduced that targeted common interest developments, or HOAs, in the state. Host Tom Freeley and attorney and CACM’s Legislative Advocate Jennifer Wada analyze the impact of three bills specifically: SB 900 (CID Repair and Maintenance), AB 2114 (Balcony Inspections) and AB 2159 (Electronic Voting). These were signed into law by Governor Gavin Newsom, with the balcony inspection bill becoming effective immediately. You will also hear about what went into defeating SB 1470, which was potentially very negative to the industry. Check out what goes on behind the scenes to make CID bills workable in California.

You Can’t Make This Stuff Up: Funny HOA Stories with Tom

Tom Freeley, California Association of Community Managers — Tue, 01 Oct 2024 01:00:00 -0700

The pink flamingo ban that turned into a temporary art installation at a community. A community manager that calls the authorities on a trespasser sleeping in the clubhouse, just to find out he’s the association’s board president. Plus, how a community manager tried to avoid serving a violation notice to Lorena Bobbitt. These are just some of the weird stories that will make you chuckle. You can’t make this stuff up! CEO and host Tom shares some of the crazy stories of managing and living in homeowners’ associations. You don’t want to miss this one!

Word to the Wise: Don’t Fake Your HOA Budget

Tom Freeley, California Association of Community Managers — Tue, 24 Sep 2024 01:00:00 -0700

“Don’t fake your budget.” Hear this and other great advice from guest Lorena Sterling with Community Association Financial Services in Palm Springs. It’s budget season, so tune in for insights from Sterling on how to create and present an association budget. This episode also presents tips on how to read and present a financial statement to the HOA board. Hear about options for funding a budget deficit or a reserve project. “If your monthly dues aren’t increasing each year, be scared,” Sterling warns. You’ll walk away with best practices including paying attention to budget line items, how to forecast increases using CPI, negotiating vendor contracts, knowledge-based budgeting, and more. If numbers scare you, this episode is for you.

Fire, Flood or Blood – Dealing with Disasters at HOAs

Tom Freeley, California Association of Community Managers — Tue, 17 Sep 2024 01:00:00 -0700

California’s fire season is in full swing. CEO and host Tom Freeley talks about preparing for emergencies and natural disasters including fires, floods, earthquakes, landslides, storms, and more. In the HOA industry, the term often used is: Fire, flood or blood. Reserve funds can be easily or entirely wiped out to cover the cost of unplanned disasters. In an oceanfront LA community, more than 200 homes have had their gas and power cut off by a long-running ground shift, which is threatening utility lines. Most HOAs, however, have no formal plans or training to respond to disasters. Listen in for ideas on how to address an emergency at an association.

Watch Out for Burnout! Tips to Stay Sane and Happy as a “Personality” Manager

Tom Freeley, California Association of Community Managers — Tue, 10 Sep 2024 01:01:00 -0700

Burnout is a common symptom for community association managers, aka,
Personality Managers, and it manifests both physically and mentally affecting job performance.
Insomnia, digestive issues, grumpy mood are all signs of burnout. It’s hard to avoid when subjected to constant negativity and bullying from clients. Taking vacation, identifying stressors, working on time management, writing or verbalizing your frustrations, and seeking therapy are
all ways to push through your daily work challenges. Host Tom Freeley and Co-Host Alia Saouli share their personal tricks to relieve stress and live your best life even during a busy season or chaotic time in your professional career. It’s OK not to be OK!

The Story of CACM, Our Hosts, and What to Expect

Tom Freeley, California Association of Community Managers — Tue, 10 Sep 2024 01:00:00 -0700

Who is CACM, what do we do and why are we launching a podcast? Our first episode gives you a glimpse of what our purpose is: to elevate the community association management industry by providing resources, education and certification to HOA managers in California and beyond.

Learn about our host, CEO and industry veteran Tom Freeley, and what he will cover in future episodes including the reality of homeowners’ association management and what a community manager actually does every day. Plus, Tom’s story of how he and his wife volunteered for a gangster rap video, inadvertently. Also meet co-host Alia Saouli and her past journey in the industry as well as her gift of impersonation.

TRAILER: WELCOME TO CACM CHAT - HOA LIFE

Tom Freeley, California Association of Community Managers — Thu, 29 Aug 2024 13:05:16 -0700

CACM Chat – HOA Life where no HOA topic is off the table. We’ll bring you stories, trends, legislative matters and best practices in HOA management straight from the day-to-day professionals who work in the California community association management industry and the expert Industry Partners that serve HOAs. CACM was founded in 1991 to elevate professionalism in community management through California specific education and certification. Rapidly changing laws, new advanced technology, and an ever-evolving workforce. Geared toward the community association management industry. Tune in every week and make sure to follow us on our social channels @cacmchat. Hosted by industry veteran, @TomFreeley, CEO of the California Association of Community Managers.