Built To Run Transistor (https://transistor.fm) https://feeds.transistor.fm/built-to-run Built to Run is a podcast for leaders building service businesses that don't live or die by their best people. As a company grows, more of how it works ends up living in a few key heads, and one resignation can put the whole thing at risk. Each episode digs into how to get that knowledge out of people's heads and into the business itself, through in-depth conversations with the operators, founders, and thinkers who have done it. Hosted by Leighton Healey, CEO of KnowHow, who has led from every seat in the service world: frontline operator, corporate leader, and now technology founder. © 2026 KnowHow 232a438c-c4ef-5985-af65-69fc0c0eafe1 yes en Tue, 01 Sep 2026 16:36:10 -0700 Tue, 01 Sep 2026 16:37:02 -0700 http://tryknowhow.com https://img.transistorcdn.com/xY7h-8PUnI84jpm8cD2C8O9JY35xoYPJFWet9V534xw/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9mOTk2/ZjI1YWNhOTEwOTdi/OWRhM2ZjMjNjZDRk/OWIwZC5wbmc.jpg Built To Run http://tryknowhow.com episodic KnowHow Built to Run is a podcast for leaders building service businesses that don't live or die by their best people. As a company grows, more of how it works ends up living in a few key heads, and one resignation can put the whole thing at risk. Each episode digs into how to get that knowledge out of people's heads and into the business itself, through in-depth conversations with the operators, founders, and thinkers who have done it. Hosted by Leighton Healey, CEO of KnowHow, who has led from every seat in the service world: frontline operator, corporate leader, and now technology founder. Built to Run is a podcast for leaders building service businesses that don't live or die by their best people. service business, franchise, business operations, leadership, workforce training, employee onboarding, knowledge management, process documentation, scaling a business, field service, trades, contractor, home services, future of work, small business, business podcast KnowHow travis@tryknowhow.com No No How EverLine Turned Founder Know-How Into 125 Locations in 3 Years 2 2 How EverLine Turned Founder Know-How Into 125 Locations in 3 Years full a6b4973c-12aa-4bf4-b118-f8285511e2ee https://share.transistor.fm/s/8c57a35c Leighton Healey, CEO of KnowHow, sits down with John Evans, founder of Everline, about turning a fledgling pavement maintenance business into a franchise network approaching 200+ locations across Canada and the U.S.

They explore Everline’s evolution from handwritten operations manuals tested season by season to a tech stack with searchable how-to, dashboards, benchmarking, and an AI layer, while stressing that judgment and the “sizzle” of lived experience can’t be generated by chatbots.

John discusses scaling franchise support, keeping human-to-human coaching central, using peer validation and data to drive adoption, partnering with capital for growth, and a Greenland runway project executed by new franchisees under extreme constraints.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> Leighton Healey, CEO of KnowHow, sits down with John Evans, founder of Everline, about turning a fledgling pavement maintenance business into a franchise network approaching 200+ locations across Canada and the U.S.

They explore Everline’s evolution from handwritten operations manuals tested season by season to a tech stack with searchable how-to, dashboards, benchmarking, and an AI layer, while stressing that judgment and the “sizzle” of lived experience can’t be generated by chatbots.

John discusses scaling franchise support, keeping human-to-human coaching central, using peer validation and data to drive adoption, partnering with capital for growth, and a Greenland runway project executed by new franchisees under extreme constraints.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> Tue, 01 Sep 2026 16:35:44 -0700 KnowHow KnowHow 4471 Leighton Healey, CEO of KnowHow, sits down with John Evans, founder of Everline, about turning a fledgling pavement maintenance business into a franchise network approaching 200+ locations across Canada and the U.S.

They explore Everline’s evolution from handwritten operations manuals tested season by season to a tech stack with searchable how-to, dashboards, benchmarking, and an AI layer, while stressing that judgment and the “sizzle” of lived experience can’t be generated by chatbots.

John discusses scaling franchise support, keeping human-to-human coaching central, using peer validation and data to drive adoption, partnering with capital for growth, and a Greenland runway project executed by new franchisees under extreme constraints.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> service business, franchise, business operations, leadership, workforce training, employee onboarding, knowledge management, process documentation, scaling a business, field service, trades, contractor, home services, future of work, small business, business podcast No Scott Klososky on Turning Tribal Knowledge Into a Real Asset 1 1 Scott Klososky on Turning Tribal Knowledge Into a Real Asset full c1479160-6d40-4bee-b09e-3e91323cc1b0 https://share.transistor.fm/s/613df234 Leighton Healey, CEO of KnowHow, introduces the rebranded show Built To Run and speaks with tech strategist and entrepreneur Scott Klososky (Future Point Of View) about where AI is headed for service businesses and franchising.

Scott argues companies should create an “AI constitution” to embed values into tools, and distinguishes data (what systems collect) from knowledge (judgment and pattern recognition held in people). They discuss knowledge and synthetic intelligence as assets that could belong on balance sheets, how AI may reshape revenue attribution, and Scott’s “humology” framework for defining the right human-vs-technology mix in any process.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> Leighton Healey, CEO of KnowHow, introduces the rebranded show Built To Run and speaks with tech strategist and entrepreneur Scott Klososky (Future Point Of View) about where AI is headed for service businesses and franchising.

Scott argues companies should create an “AI constitution” to embed values into tools, and distinguishes data (what systems collect) from knowledge (judgment and pattern recognition held in people). They discuss knowledge and synthetic intelligence as assets that could belong on balance sheets, how AI may reshape revenue attribution, and Scott’s “humology” framework for defining the right human-vs-technology mix in any process.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> Thu, 06 Aug 2026 05:00:00 -0700 KnowHow KnowHow 3837 Leighton Healey, CEO of KnowHow, introduces the rebranded show Built To Run and speaks with tech strategist and entrepreneur Scott Klososky (Future Point Of View) about where AI is headed for service businesses and franchising.

Scott argues companies should create an “AI constitution” to embed values into tools, and distinguishes data (what systems collect) from knowledge (judgment and pattern recognition held in people). They discuss knowledge and synthetic intelligence as assets that could belong on balance sheets, how AI may reshape revenue attribution, and Scott’s “humology” framework for defining the right human-vs-technology mix in any process.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

]]> service business, franchise, business operations, leadership, workforce training, employee onboarding, knowledge management, process documentation, scaling a business, field service, trades, contractor, home services, future of work, small business, business podcast No