As many of you will probably know, my name is Gerry Scullion and I'm a service designer based in Ireland. I offer service design training, user experience design training and also my Visualisation Methods for Change Makers course on my website and offer this in house for businesses. So if you're in an organisation and looking for training, please get in touch with me.

So let me tell you about Heather.

Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias. Heather comes from the US and we speak about all of that jargon that permeates the tech business such as “ping me” or “circle back” - where this comes from what and not only what underpins it but also the effect this has on a day to day basis. It’s exclusionary and exclusive.

Link: https://globalspeechacademy.com/about/heather-hansen/

LinkedIn: https://www.linkedin.com/in/hansenheather

This is HCD Links

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

Become a Patron (Ad-Free Stream)

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Join our newsletter

https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

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7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips

Our partner links

Webflow is our web partner

https://webflow.grsm.io/o6ox60tdryl2

Descript powers out production

https://www.descript.com/?lmref=eXj7zA

CastUp edits our shows

http://app.usecastup.com/podcaster-school

I prepare notes with Speechify

https://share.speechify.com/mzuLDOo

All music on this podcast is from our pro level Artist account - and we love them for it!

https://artlist.io/Gerry-292475

Learn more about your ad choices. Visit megaphone.fm/adchoices

Website: https://www.sarahclearwater.com/

LinkedIn: https://www.linkedin.com/in/sarahclearwater/?originalSubdomain=nz

This is HCD Links

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

Become a Patron (Ad-Free Stream)

https://www.thisishcd.com/become-a-patron

Join our newsletter

https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

Free email guides

7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips

Our partner links

Webflow is our web partner

https://webflow.grsm.io/o6ox60tdryl2

Descript powers out production

https://www.descript.com/?lmref=eXj7zA

CastUp edits our shows

http://app.usecastup.com/podcaster-school

I prepare notes with Speechify

https://share.speechify.com/mzuLDOo

All music on this podcast is from our pro level Artist account - and we love them for it!

https://artlist.io/Gerry-292475

Learn more about your ad choices. Visit megaphone.fm/adchoices

The day before the event, myself and Florian spent some time together and hung out and explored the office where he was based. In passing, Florian mentioned he also was co-founder of Etz a 2-Star Michelin restaurant. I actually thought he was joking, but no, one of his businesses was the most incredible restaurant. The reason why I thought he was joking was, I’ve watched those documentaries on how demanding these types of restaurants can be - and I knew Florian was already super busy with his User Centered Strategy business, Nurenberg Festival etc

The next day, at the event, Etz provided all the food. The food was extremely special but that wasn’t the bit that I was most interested in. I was interested in the journey that Florian and his co-founder went on to get to this point. I mentioned that I had walked around the office space, well this is the same space that Markus and Adam use for their amazing This is Service Design Doing workshops from time to time. But it’s also the same space that Florian used to test the prototype for the restaurant - where was the line of visibility, the line of interaction. I wanted to drill a little deeper into these areas and learn more about that journey, what worked, what didn’t work.

So if you’re looking for an awesome example of a world-class business that utilises service design methods - look no further.

• https://etzrestaurant.com/
• https://www.linkedin.com/in/florian-bailey-b301512

This is HCD Links

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

Become a Patron (Ad-Free Stream)

https://www.thisishcd.com/become-a-patron

Join our newsletter

https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

Free email guides

7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips

Our partner links

Webflow is our web partner

https://webflow.grsm.io/o6ox60tdryl2

Descript powers out production

https://www.descript.com/?lmref=eXj7zA

CastUp edits our shows

http://app.usecastup.com/podcaster-school

I prepare notes with Speechify

https://share.speechify.com/mzuLDOo

All music on this podcast is from our pro level Artist account - and we love them for it!

https://artlist.io/Gerry-292475

Learn more about your ad choices. Visit megaphone.fm/adchoices

I have become captivated about many of the leading authors on complexity, and was thrilled when Neil agreed to record with me, his first from within the Design world. I’ve been researching complexity for several months, and unpacking what we can take away from decades of research by leaders in the field. How can we apply this level of thinking into our day to day work as change-makers.

This conversation is one that I will look back on an cherish, but also cringe at times, as I ask some pretty naive questions. My goal here with many of the podcasts, is sometimes to ask the questions that hopefully can open up channels for many, so as you can probably tell by this stage, I’m not afraid of asking for the sake of clarity.

If you can, get your hands on this book. It’s stunning. It’s carefully created and really has opened my mind to new worlds that I am excited to continue to explore.

• https://www.neiltheiseofficial.com/
• https://www.spiegelandgrau.com/notes-on-complexity
• https://www.linkedin.com/in/neil-theise-63087330/

This is HCD Links

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

Become a Patron (Ad-Free Stream)

https://www.thisishcd.com/become-a-patron

Join our newsletter

https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

Free email guides

7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips

Our partner links

Webflow is our web partner

https://webflow.grsm.io/o6ox60tdryl2

Descript powers out production

https://www.descript.com/?lmref=eXj7zA

CastUp edits our shows

http://app.usecastup.com/podcaster-school

I prepare notes with Speechify

https://share.speechify.com/mzuLDOo

All music on this podcast is from our pro level Artist account - and we love them for it!

https://artlist.io/Gerry-292475

Learn more about your ad choices. Visit megaphone.fm/adchoices

Links

https://changepilots.pl/ co-founder

https://www.nextagents.se/ co-founder

https://www.weareholis.org/ ceo

This is HCD Links

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

Become a Patron (Ad-Free Stream)

https://www.thisishcd.com/become-a-patron

Join our newsletter

https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

Free email guides

7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips

Our partner links

Webflow is our web partner

https://webflow.grsm.io/o6ox60tdryl2

Descript powers out production

https://www.descript.com/?lmref=eXj7zA

CastUp edits our shows

http://app.usecastup.com/podcaster-school

I prepare notes with Speechify

https://share.speechify.com/mzuLDOo

All music on this podcast is from our pro level Artist account - and we love them for it!

https://artlist.io/Gerry-292475

Learn more about your ad choices. Visit megaphone.fm/adchoices

Links

• https://www.linkedin.com/in/zoerose/
• http://greatquestion.com.au/

This is HCD Links

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

Become a Patron (Ad-Free Stream)

https://www.thisishcd.com/become-a-patron

Join our newsletter

https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

Free email guides

7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips

Our partner links

Webflow is our web partner

https://webflow.grsm.io/o6ox60tdryl2

Descript powers out production

https://www.descript.com/?lmref=eXj7zA

CastUp edits our shows

http://app.usecastup.com/podcaster-school

I prepare notes with Speechify

https://share.speechify.com/mzuLDOo

All music on this podcast is from our pro level Artist account - and we love them for it!

https://artlist.io/Gerry-292475

Learn more about your ad choices. Visit megaphone.fm/adchoices

A number of months ago, Manuel sent me an advance of his latest book, The New Designer and it instantly felt different. I could sense a sea change had occurred and in this conversation that you are about to hear, we discuss the reflective process that Manuel took in the creation of this book.

It’s an awesome book - that is perfectly timed. Many of us are questioning our roles in the creation of service that perpetuate social structures and norms. This book is not just for you, but it’s for everyone you know who is on a journey of self-discovery and purpose.

This was a lot of fun to record and hope you enjoy it!

• https://mitpress.mit.edu/9780262047630/the-new-designer/
• https://www.mslima.com/
• https://www.linkedin.com/in/mslima

This is HCD Links

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

Become a Patron (Ad-Free Stream)

https://www.thisishcd.com/become-a-patron

Join our newsletter

https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

Free email guides

7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips

Our partner links

Webflow is our web partner

https://webflow.grsm.io/o6ox60tdryl2

Descript powers out production

https://www.descript.com/?lmref=eXj7zA

CastUp edits our shows

http://app.usecastup.com/podcaster-school

I prepare notes with Speechify

https://share.speechify.com/mzuLDOo

All music on this podcast is from our pro level Artist account - and we love them for it!

https://artlist.io/Gerry-292475

Learn more about your ad choices. Visit megaphone.fm/adchoices

Watch this episode: https://www.youtube.com/watch?v=1Y13zvuo-Js

This is HCD Links

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

Become a Patron (Ad-Free Stream)

https://www.thisishcd.com/become-a-patron

Join our newsletter

https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

Free email guides

7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips

Our partner links

Webflow is our web partner

https://webflow.grsm.io/o6ox60tdryl2

Descript powers out production

https://www.descript.com/?lmref=eXj7zA

CastUp edits our shows

http://app.usecastup.com/podcaster-school

I prepare notes with Speechify

https://share.speechify.com/mzuLDOo

All music on this podcast is from our pro level Artist account - and we love them for it!

https://artlist.io/Gerry-292475

Learn more about your ad choices. Visit megaphone.fm/adchoices

Learn more: https://www.papergiant.net/work

Connect with Emily: https://www.linkedin.com/in/emily-hamilton-7a669094/?originalSubdomain=au

This is HCD Links

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

Become a Patron (Ad-Free Stream)

https://www.thisishcd.com/become-a-patron

Join our newsletter

https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

Free email guides

7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips

Our partner links

Webflow is our web partner

https://webflow.grsm.io/o6ox60tdryl2

Descript powers out production

https://www.descript.com/?lmref=eXj7zA

CastUp edits our shows

http://app.usecastup.com/podcaster-school

I prepare notes with Speechify

https://share.speechify.com/mzuLDOo

All music on this podcast is from our pro level Artist account - and we love them for it!

https://artlist.io/Gerry-292475

Learn more about your ad choices. Visit megaphone.fm/adchoices

Listen to Episode 1: 

Listen to Scott Jenson 'From Apple, Symbian to Google - Exploring the World of Free and Open Source Software (FOSS)'Links from this episode;

• Open Source Job Postings
• Job Postings
• Youtube FOSSBack links
• #FOSSBack: Scott Jenson - Why is UX so hard to contribute to FOSS 2021 (The problem)
• #FOSSBack: Scott Jenson – Calling all UX Designers! 2022 (How maintainers can attract UX designers)
• #FOSSBack: Scott Jenson – Plan Like Einstein 2023 (How to move the culture to include UX)
• Open source research about using CRDTs (a new experimental file format) to have an alternative to Google Docs
• Upwelling: Combining real-time collaboration with version control for writers.
• A 1-pager on how to discuss design in a more thoughtful and cooperative way
• Guidelines for Discussing UX

• NEW COURSE: Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping
• Become a Patron of This is HCD / Become a Patron
• Sign up to This is HCD Newsletter / Stay up to date with This is HCD
• Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research
• Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers
• FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips
• Follow Gerry Scullion on Twitter / gerrycircus
• Follow This is HCD on Twitter / thisishcd

Our partner links

• We recommend Webflow for all web design and development needs.‍
• Webflow: Create a custom website | No-code website builder
• We used Descript to power our podcast
• ‍Descript | All-in-one video & podcast editing, easy as a doc
• Our podcast is edited by the A-Team at CastUp / Enquire with them about editing.
• ‍Learn more and connect with Castup

Learn more about your ad choices. Visit megaphone.fm/adchoices

I connected with Darjan, and we had an amazing conversation. We explored the process that both he and his partner, Nicole follow when visualising complexity. One of the things that struck me the most from this conversation, was just how analogue the process of brilliance is. A lot of what I took away from this conversation was just how much space and air that Darjan and leave in their work, to let things sit, and include elements of structured exploration before arriving on a visual language and approach to their work. Too often, I find we (and I include myself in this) have tools in place and in mind when we are researching. As in, many of us know and fall into that category of “well, we will be creating a journey map, or a blueprint, as we know this worked for X project”. This isn’t what you hear in this conversation.

We talk about the process deeply. How they move from chaos to simplicity.

Episode links

• Buy the book: 
• Visualizing Complexity: Modular Information Design Handbook

• Superdot Studio
• Connect with Darjan: https://www.linkedin.com/in/darjanhil/?originalSubdomain=ch

• NEW COURSE: Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping
• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Learn more with This is HCD / https://www.thisishcd.com/courses
• Coaching for Change-Makers / https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers
• FREE GUIDE - 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd

Our partner links

• We recommend Webflow for all web design and development needs.‍
• Webflow: Create a custom website | No-code website builder
• We used Descript to power our podcast
• ‍Descript | All-in-one video & podcast editing, easy as a doc
• Our podcast is edited by the A-Team at CastUp / Enquire with them about editing.
• ‍Learn more and connect with Castup

Learn more about your ad choices. Visit megaphone.fm/adchoices

We chat about all the ins and outs about the process, and discuss what the service might look like, potential service failures and other industry dependencies like insurance (who is responsible in the case of accidents) and also how to prepare society for visual of seeing a bus with people driving down the road, with no human driver at the wheel.

Note: Since recording the launch date for the autonomous bus service has been announced. It will open to the public on Monday, the 15th of May.

Other useful links

• Become a Patron of This is HCD / Become a Patron
• Sign up to This is HCD Newsletter / Stay up to date with This is HCD
• Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research
• Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers
• FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips
• Follow Gerry Scullion on Twitter / gerrycircus
• Follow This is HCD on Twitter / thisishcd

Our partner links

• We recommend Webflow for all web design and development needs.‍
• Webflow: Create a custom website | No-code website builder

‌

• We used Descript to power our podcast
• ‍Descript | All-in-one video & podcast editing, easy as a doc

‌

• Our podcast is edited by the A-Team at CastUp / Enquire with them about editing.
• ‍Learn more and connect with Castup

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I chat with Dee Seaver from Philips about the role of the Service Design function within organisations and the interconnectedness towards how academia prepares designers towards either agency or in-house practice. It may seem like a small nuance, but it’s a really interesting conversation to have and reflect.

It’s a good episode and hope you enjoy it.

Also, thank you so much to everyone who has been leaving so many wonderful reviews for the podcast. I recently checked and saw lots of reviews trickling in from across the internet. If you like what we do, leave a review wherever you are listening…it helps me out and helps others find the podcast too!

Let’s get into it...

• NEW COURSE: Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping
• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Learn more with This is HCD / https://www.thisishcd.com/courses
• Coaching for Change-Makers / https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers
• FREE GUIDE - 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd

Our partner links

• We recommend Webflow for all web design and development needs.‍
• Webflow: Create a custom website | No-code website builder
• We used Descript to power our podcast
• ‍Descript | All-in-one video & podcast editing, easy as a doc
• Our podcast is edited by the A-Team at CastUp / Enquire with them about editing.
• ‍Learn more and connect with Castup

Learn more about your ad choices. Visit megaphone.fm/adchoices

I’ve met Oliver several times over the years whilst living in Sydney, always in passing, and never in detail, but was always hugely impressed when I saw him speak about Design, and here is no different.

We focus our conversation on spatial computing, and get straight into the nitty gritty of what this is, and how it will radically change how we design services and experiences. We chat about the complexity of data ownership, and build on the conversation threads that myself and Scott Jensen spoke several months ago.

Oliver is awesome and I know you will love this conversation.

• https://www.contxtu.al/spatialcomputing

Other useful links

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• COURSES with This is HCD / https://www.thisishcd.com/courses
• COACHING for Change-Makers / https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers
• FREE GUIDE - 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd

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We speak about Kalda, a service that has really opened my eyes through my own naivety and in exposure to the needs of people within the LGBTQIA+ community.

We chat about the nuances that persist for people from within the community to access therapy, and how Kalda offers a community led service that includes connecting people to therapists who can better relate to the needs from within the LGBTQIA+ community.

I was quite nervous speaking about this topic, and I bring this up in the conversation, why I was feeling this.

How I personally can continue on my learning journey to become more aware and become a much better ally to the community - hopefully my vulnerability can help others who may feel the same, build on this and have conversations to help grow and support the community better.

Links

Link for Kalda app: https://onelink.to/kwqzr2

Link for Stonewall: https://www.stonewall.org.uk/

Connect with Charlotte: https://www.linkedin.com/in/charlotte-fountaine/?originalSubdomain=uk

Other useful links

• Become a Patron of This is HCD / Become a Patron
• Sign up to This is HCD Newsletter / Stay up to date with This is HCD
• Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research
• Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers
• FREE GUIDE - 10 UX Laws of UX: FREE GUIDE - 10 Laws of User Experience (UX)
• FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips
• Follow Gerry Scullion on Twitter / gerrycircus
• Follow This is HCD on Twitter / thisishcd

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I follow a few places on my personal social accounts and really respect the work that the folks at Paper Giant do, and was really excited when I saw a project that they did with the Supreme Court in Victoria around accessing Justice. We chat about the project is detail, how Roya and the fellow team members built trust, worked alongside other consultancies, remained focussed on the analogue, and also what Roya brought to the project themselves, through their own story. It’s a great conversation.

https://www.papergiant.net/work/a-user-experience-strategy-to-improve-access-to-justice-at-the-supreme-court

https://www.linkedin.com/in/royaaazadi/?originalSubdomain=au

Other useful links

• Become a Patron of This is HCD / Become a Patron
• Sign up to This is HCD Newsletter / Stay up to date with This is HCD
• Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research
• Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers
• FREE GUIDE - 10 UX Laws of UX: FREE GUIDE - 10 Laws of User Experience (UX)
• FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips
• Follow Gerry Scullion on Twitter / gerrycircus
• Follow This is HCD on Twitter / thisishcd

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We speak about Design Culture and tap into Bronwyn’s absolutely incredible background and personal experience that saw Bronwyn spearhead the evolution of Fjord in APAC regions.

What were the key things that Bronwyn did to ensure the scalability of a design culture at Fjord in Australia, and also when it scaled into Asian regions like Singapore and Japan. How did they balance the local culture in each region and touch on how this was handled as the merger between Fjord and Accenture unfolded, that ultimately saw two cultures merge.

We speak about Bronwyn’s past, tapping into their Commerce background, and how this ultimately provides them with a brilliant lens to peer through when looking at the commercial impact of Design. We chat about the work that they are doing at Culture Amp, and the special culture that is unfolding within the business.

I say this lightly, but this is a must listen to anyone in Design leadership.

Links

Accenture Song: https://www.accenture.com/au-en/about/accenture-song-index

Culture Amp: https://www.cultureamp.com/

LinkedIn: https://www.linkedin.com/in/bronwynvdm/

Other useful links

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Learn more with This is HCD / https://www.thisishcd.com/courses
• Coaching for Change-Makers / https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers
• FREE GUIDE - 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd

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In this episode I speak with Melis Senova author of This Human and soon to be published book, Design Character. On Meliss' website they say “I help leaders find a deeper source to fuel their potential for leading others to have great impact in the world.” And we speak openly about Melis’s own journey of self-discovery and journey that has led her to a Phd in Human Centered Design, Co-Founding Huddle and now running her community for designers, titled This Human.

Before we jump in, I have a favour to ask. I've been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.

Thanks so much - let’s jump in to the episode

•https://melissenova.com

•https://thishuman.com

Learn more about Melis's new book: https://www.bispublishers.com/design-character.html

Other useful links

• Become a Patron of This is HCD / Become a Patron
• Sign up to This is HCD Newsletter / Stay up to date with This is HCD
• Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research
• Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers
• FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips
• Follow Gerry Scullion on Twitter / gerrycircus
• Follow This is HCD on Twitter / thisishcd

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Design community over the coming months. It’s an awesome book and read and we chat about this exclusively in this episode. The book sets out to enable a content alpha to occur in businesses, how to go about this, including setting it up and all the way through to measurement. Hinrich is awesome and know you are going to enjoy this podcast - so let’s jump in

•Buy the book: https://contentdesign.london/shop/content-transformation-by-hinrich-von-haaren-paperback

•https://www.linkedin.com/in/hinrich-von-haaren-05768a15/?originalSubdomain=uk

Other useful links

• Become a Patron of This is HCD / Become a Patron
• Sign up to This is HCD Newsletter / Stay up to date with This is HCD
• Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research
• Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers
• FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips
• Follow Gerry Scullion on Twitter / gerrycircus
• Follow This is HCD on Twitter / thisishcd

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We chat about the work Live|Work do and also a new framework titled Three Velocities of Change - what this means, where it originated and why this is so important to not only Ben, but to the LiveWork team.

https://www.linkedin.com/in/breasy/

https://www.linkedin.com/feed/update/urn:li:activity:7008020506171875328/

https://liveworkstudio.typeform.com/to/KQpMlnmc?typeform-source=www.linkedin.com

Other useful links

• Become a Patron of This is HCD / Become a Patron
• Sign up to This is HCD Newsletter / Stay up to date with This is HCD
• Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research
• Coaching for Change-Makers / Coaching & Mentoring for Innovators & Change-Makers
• FREE GUIDE - 7 Days of Awesome Journey Map Tips: FREE 7-DAY GUIDE - Killer Journey Mapping Tips
• Follow Gerry Scullion on Twitter / gerrycircus
• Follow This is HCD on Twitter / thisishcd

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I am aware the blind spot in this conversation of two white practitioners of Anglo origins talking about Design in Africa, but nevertheless, I found speaking to Emma to be absolutely brilliant.They cover off some of the cultural implications around phone data, and how this perceived restriction drives potentially a more inclusive service. We chat about how western mindsets and tech organisations design for western behaviours and how this may inadvertently result in global information exclusion to African natives who favour less data intense services, which are more likely to be localised. I know you’re going to enjoy this episode...

Connect with Emma:https://www.linkedin.com/in/emmacarpenter/

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8 Feb - https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504817993207

15 Feb - https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504840249777

https://amyhupe.co.uk

https://twitter.com/amy_hupe/

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Karel joined IBM in 1988 after having done graduate studies, research, and teaching at the University of Toronto. He introduced User-Centered Design at IBM in 1993 and assumed a company-wide role in 1995 leading IBM's community of designers, leading the development of design methods, languages, and technologies, and leading the design of the commercialization of the IBM Watson. In 2013, Karel help found a new IBM Design program together with General Manager of Design, Phil Gilbert, and IBM Fellow, Charlie Hill. Karel personally introduced the new design program which included Enterprise Design Thinking to IBM product development laboratories worldwide and introduced a tailored version of it to IBM consulting services and technology services organizations worldwide from 2014 through 2016. He next focused on the development and activation of Enterprise Design Thinking for client facing professionals worldwide and rolled that to IBM’s top client accounts in 2017 and 2018. He has also conducted workshops with the c-suite and senior executive teams of hundreds of industry leading companies worldwide as well as with startups, scale-ups, and public organizations. 

We chat about lots of amazing areas, such as where Design needs to go in the future to be more affective, Design Coaching, Design Education and cover off some of the key insights from the work that Karel and Don Norman have been working towards with the Future of Design Education project. Karel is awesome and I know you will love this conversation - 

• https://www.futureofdesigneducation.org
• http://karelvredenburg.com
• https://www.linkedin.com/in/karelvredenburg/?originalSubdomain=ca
• Karels podcast https://www.karelvredenburg.com/lifehabitsmentoring

Other links

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
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• Read article: https://www.thisishcd.com/post/is-it-time-to-refresh-repair-or-retire-your-personas
• Connect with Jo: https://www.linkedin.com/in/joszczepanska/?originalSubdomain=au
• Read transcript: https://www.thisishcd.com/episode/jo-szczepanska-is-it-time-to-refresh-repair-or-retire-your-personas

Other links

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd

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On Lirio's website, they state 'Our purpose is to combine the power of behavioural science with artificial intelligence to drive positive behavior change for the betterment of all people'.

We chat about how this works within the delicate realms of healthcare - and makes for a fantastic conversation.

View transcript, show notes

https://www.thisishcd.com/episode/amy-bucher-applying-behavioural-science-within-the-healthcare-realm

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Kelly is totally fantastic and I know you will get a lot out of this episode. 

Let’s jump into the episode.

Full transcript and show notes are available here:

https://www.thisishcd.com/episode/kelly-odowd-they-want-you-to-have-so-many-skills-for-an-entry-level-job

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
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• Transcript and show notes are available on https://www.thisishcd.com

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He has been doing user interface design and strategic planning for over 30 years. He worked at Apple on System 7, Newton, and the Apple Human Interface guidelines. He was UX director of Symbian, VP of product design for Cognima, managed mobile UX for Google and was a creative director at frog design in San Francisco.

Scott returned to Google in 2013 to lead the Physical Web project and research future Android UX concepts. In 2021, Scott left Google to explore life outside.

In this episode we drill into Scott’s focus at the moment, Design within FOSS (free and open source software). We plan on recording two episodes, so this is Part 1. Part 2 will follow in early 2023.

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd
• Connect with Scott on LinkedIn / https://www.linkedin.com/in/scottjenson/
• Connect with Scott on Mastodon / https://social.coop/@scottjenson
• Connect with Scott on Twitter / https://twitter.com/scottjenson
• View Scott's website / https://jenson.org/
• Penpot / https://penpot.app/
• Open Core / https://dortania.github.io/OpenCore-Install-Guide/
• Elastio / https://elastio.com/

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In this conversation we chat about the role of Content Marketing vs Product Marketing and chat about the massive growth of Intercom over the 7 years that John was there. I put John on the spot (you’re welcome John!) and asked him for the 5-key learnings during this period and also the things that they did that led the business to generating over 1/4 million business leads in that time. 

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd
• Follow John Collins on LinkedIn / https://www.linkedin.com/in/johncollinsireland/

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It’s a fantastic conversation and totally enjoyed connecting with Marzia - let’s jump in!

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd
• Marzia on LinkedIn / https://www.linkedin.com/in/marziaarico/

If you like what we do at This is HCD and want to help us - there are a few things you can do;

1. Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps. 
2. Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes.

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If you like what we do at This is HCD and want to help us - there are a few things you can do;

1. Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps. 
2. Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes.

Let’s jump in!

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd
• Link to visualisation about Neurodiversity within Design / https://www.linkedin.com/posts/feldura_userexperience-design-designthinking-activity-6986885744850067456-XyQ4?utm_source=share&utm_medium=member_android
• Connect with Felisha on LinkedIn / https://www.linkedin.com/in/feldura/

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If you like what we do at This is HCD and want to help us - there are a few things you can do;

1. Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps. 
2. Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes.

In this episode I chat with one of the leaders in the Content Design space, Rachel McConnell. We chat about the work that they are doing in Flo Healthcare, and touch of some of the work that they did whilst at Deliveroo. We chat about the learnings at Flo, where the organisation is going through another iteration on how to connect the dots between Product Design, Content Design etc. Rachel now finds herself in such an exciting position as Design Director with Flo, that allows her to apply much of the knowledge within their second book titled ‘Leading Content Design’ published by the wonderful people at A Book Apart. 

We chat about the work Rachel is also doing with Lead with Tempo Conference too.

Rachel was such a wonderful guest, we had so much fun making this episode - I’m sure you’ll enjoy it too!

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd
• Lead with Tempo / https://www.leadwithtempo.com/
• Rachel on LinkedIn / https://www.linkedin.com/in/rachel-mcconnellme/?originalSubdomain=uk
• 'Leading Content Design' book / https://abookapart.com/products/leading-content-design
• 'Why you need a content design team' book / https://www.amazon.co.uk/Why-need-content-team-build/dp/1720128448

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This is a new type of episode that I am looking to explore more over the coming years, and that is looking laterally into other fields where we as change-makers can find inspiration. And inspiration you are 100% about to feel and hear in this conversation with one of the finest singer-songwriters around anywhere today, and that is Mark Geary.

The music you hear throughout this episode, is from Mark’s first album, released in 2002 and has accompanied me on my journey as a designer and an ex-patriot whilst living in Australia. It wasn’t until recently though that we really got to sit face to face, in front of turf stove, and drink countless coffees and sing and play guitar together in Mark’s gorgeous cottage in the wilds of a rainy Autumn day deep within a forest on the outskirts of Dublin. 

In this conversation we talk about the remarkable journey Mark has been on over the last 2-decades that has seen him play all over the world. 

Mark doesn’t play music to be adored, he plays to exist - it’s part of who he is. It’s part of his fabric. He constantly tours around the world, often with Glen Hansard, another phenomenally talented Irish musician. 

We speak about his roots in Sin-E in New York, a place where he cut his teeth - a free flowing cafe that many music lovers will automatically connect with Jeff Buckley, but this was a community of like minded people, that cheered and nurtured their own. A community, much like our own within This is HCD, that is trying to figure it all out and get ahead.

There are points in this conversation where we chat about Mark’s environment, and how having the space set up and ready to channel whatever it is that we call ‘it’ - how this affects the process. Mark’s guitars are all around the place, and he’s constantly playing, experimenting, trying and testing out ideas. He’s a master crafts person.

We even talk how this environment is shaping his music, or maybe his music is shaping his environment. How living within a forest is permeating into his latest release, with his latest single being called The Forest.

Let’s get into it!

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd
• Listen to Mark on Spotify / https://open.spotify.com/artist/43wqnAZ5wue40BHfHLqlgt
• Buy tickets for Mark's gigs in Whelans / https://www.whelanslive.com/?s=MARK+GEARY&submit=Search

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If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content for over 5-years - all for the love of sharing knowledge to the global design community. At the moment, this podcast is my main focus in my career and growing it is my number 1 goal. There are a few things you can do if you want to help This is HCD.

1. If you want to leave a review (preferably a 5-star one!), I’d really love it - it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps. 
2. Become a Patron. A huge thanks to Cyril Secourgeon and Evelyn Cagney who subscribed and became patrons of the show. If you want to do the same, the link should be in the show notes, or you just go to our website. You can get an ad-free stream of the podcast for just €1.66 per month and a shout out as thanks - there’s other plans where you can get exclusive items too. 

Also we launched a space on This is HCD.com where you can take courses now on visualisation, design research, UX and Service Design - check it out.

In this episode I speak with Dr Helena Darwin, a UX Researcher based in New York City. Helana has a doctorate in Sociology and is the author of the book ‘Redoing Gender: How Nonbinary Gender Contributes toward Social Change’.

We connected recently on LinkedIn about a series of posts that Helana made about the affect that businesses can put on people to train outside of work hours. I had several conversations with people I’ve coached over the years about this topic, and as you will see, it’s a pandoras box that Helana fantastically describes in great detail.

We had a few technical issues on this episode, but thanks to the wonderful editors on the show, we managed to put all the pieces together! 

Let’s jump in...

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd
• Learn more about Helana / https://helanadarwin.com/
• Connect with Helana on LinkedIn / https://www.linkedin.com/in/helana-darwin-phd-4b5100b1/?trk=public_post_feed-actor-name

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Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content for over 5-years - all for the love of sharing knowledge to the global design community. At the moment, this podcast is my main focus in my career and growing it is my number 1 goal. If you want to leave a review (preferably a 5-star one!), I’d really love it - it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps. 

Also we launched our College on This is HCD.com where you can take courses now on visualisation, design research, UX and Service Design - check it out

In this episode I speak with Lydia Hooper, a humanity centred designer based in Colorado, US. We connected recently off the back of my stakeholder mapping essentials course, which is proof that I am always open to connect and interviewing people! Even on support tickets :-)

We chat about non-violent communication, Lydia’s own design principles and values that she uses to guide her career, and how she managed to form these at such an early stage of her career. We touch on Lydia’s work at the fantastic Design Justice Network also.

Let’s jump in..

• Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
• Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
• Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
• Follow This is HCD on Twitter / https://twitter.com/thisishcd
• Connect with Lydia Hooper on LinkedIn / https://www.linkedin.com/in/lydiahooper/
• Visit Lydia's website / http://lydiahooper.com/

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Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps. 

Even if you don’t review, you can go one better by telling people you work with about the podcast. 

We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more.

In this episode I speak with Marc Fonteijn of the Service Design Show. I appeared many years ago on Marc’s own show and we have been chatting ever since. I caught up with Marc to hear about what he’s been working on, and also about selling service design. We even do a fun role-playing activity where I get to play the boss or decision maker in a business. It’s a good one.

I think you’re going to enjoy it!

Here are some of the links from the show;

• servicedesignshow.com
• servicedesignshow.com/circle
• youtube.com/servicedesignshow
• anchor.fm/servicedesignshow
• servicedesignjobs.com

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In this episode I speak with June Holley, from NetworkWeaver.com - June is at the forefront of thought-leadership when it comes to community building and we speak about all matters of what community and networks mean - how they differ and also how to go about foster communities for change-makers. 

I think you’re going to enjoy it!

• https://www.networkweaver.com
• June Holley on Twitter
• Email June Holley [juneholley@gmail.com]
• Visit This is HCD to listen, learn and read transcripts

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NEW: Support This is HCD by taking one of our courses https://www.thisishcd.com/courses

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. 

In this episode I speak with Michael Galinsky, a movie director, documentary maker and musician based in North Carolina in the states. For anyone that follows me on Twitter, they might have seen a thread a number of weeks ago where I spoke about back pain. Late last year, I woke with pain in my left hand side of my back, and contributed it to being a Dad, lifting little people, being out of shape, sitting down for larger periods of time etc. I went to my physio and had several sessions before Christmas and to little or no state change. Christmas was sore. I was more grumpy than usual and entered January and had a private MRI scan. That in itself was an interesting experience, and one for another episode, but my GP called me and said “one of your discs is protruding” and possibly on a nerve. I was shocked. I’d heard about herniated discs but now I had one! I actually got stiffer after for a few weeks.

Was this what my life was going to be like? Is this what middle age feels like? Sheesh - if it is, then this isn’t much fun.

Then I Tweeted.

What came back was a lot of support and advice. Emma Blomkamp, read something in a newsletter by Kai Brach several months prior and tagged Kai, and Kai mentioned a doctor called Dr John Sarno in the States. He encouraged me to Google and watch some stuff. Sarno’s work states that many people have herniated discs but what is the cause for lots of back pain is stress and hidden life traumas. I was instantly skeptical. But I spent 2 hours that night watching lectures of Sarno’s in NYU on YouTube. I was shocked. Last year was brutal. Running a business and balancing everything has been hard on me and hard on my own mental health. Maybe, just maybe there was something in this.

Then Michael tweeted to me. He’s created an awesome documentary called All the Rage several years ago and I bought it on iTunes and watched it. It explores the relationship between the mind and the body. Sarno encourages people to try exercise and ‘watch’ for the stressors. I did exactly this. I cut the grass. I went for a short walk with the kids. I gave them a piggy back and to my surprise, nothing. 

Was this in my head?

In this episode, I speak with Michael about working directly with Dr Sarno in the creation of the documentary and explore deeper about the background to Michaels own journey - something that under pinned the narrative of the documentary.

This is a brilliant episode and one for all - even if you don’t suffer back pain. You will find this fascinating.

Let’s go...

• Promoted Content https://www.thisishcd.com/promoted-content
• View All Courses https://www.thisishcd.com/courses
• https://alltheragedoc.com
• Michael on Twitter: https://twitter.com/mgalinsk
• https://www.instagram.com/rumurpix
• Twitter Gerry https://www.twitter.com/gerrycircus
• Twitter This is HCD https://www.twitter.com/thisishcd

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This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. 

In this episode I speak with Emely Buyck, former Head of Service Design for Proximus in Belgium. We speak about the evolution of service design internally, the pitfalls and the pieces that worked for Emely. We chat about life after Proximus and where to next - and how they are applying a service design approach to their own life and career. 

It’s a fun episode and think you’ll enjoy it!

• https://www.linkedin.com/in/emelybuyck/

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This is HCD is almost 5-years old and we just passed 200 episodes on Apple Podcasts. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. 

In this episode I speak with Michelle Walter, Head of Design Ops at ANZ bank in Australia. I’ve been connecting with Michelle for a number of months about all things strategic design. ANZ were my bank of choice in Australia, not out of a deep loyalty or anything - they weren’t the most innovative of banks for a very long time, but in September 2017 they made a big ballsy statement I felt. They hired Opher Yom Tov, a Chief Design Officer for the bank and also other key hires include the brilliant, Michelle Walter. 

In this episode we speak about length around the growth of design internally, what worked, what didn’t and how to take the business on the journey. They currently sit at 200+ designers. How do they hire? Is it purely a skills acquisition or are they hiring for purpose? 

This episode is a peek behind the curtain of an organisation who went from a Stage 2 in the design maturity ladder where design was used as styling all the way through to where now, according to Michelle, it’s used to inform strategy - stage 4.

Michelle is truly awesome and I know you will love them - let’s get into it...

• Connect with Michelle on LinkedIn - https://www.linkedin.com/in/mbwalter/?originalSubdomain=au
• Follow us on Twitter / https://www.twitter.com/thisishcd
• Join our Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

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In this episode we chat about design agitation and enabling change within organisations. Laura recently shared a fantastic thread on twitter about many of the common designer statements that we probably all have heard a thousand times “no one is listening to me”.

We chat about the challenges that many designers have - and how Laura approaches many of these problems in her role within Government.

It’s a good one - let’s just straight in...

Read the twitter thread that inspired this episode;

• https://twitter.com/laura_yarrow/status/1487369386981736450

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Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online.

Today on the show we have Emma Blomkamp - a facilitator researcher and strategic designer based in Melbourne and leader within the co-design space. In this episode we speak about Emma’s past and how they go into Co-Design and Design generally.

We speak about the evolution of Design and where Co-Design sits now and what that looks like potentially in the future.

Let’s jump in.

• https://www.emmablomkamp.com

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My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online.

Today on the show we have Sasja Nieukerk-Chomos - President of Dynamic Achievement based in Canada. I recently stumbled on Sasja profile on LinkedIn after reading a remarkable post about her father, Nick. In this episode we hear more about Nick’s story and the impact it had on Sasja’s life.

We speak about Leadership and learn more about toxicity within organisations, how we manage this from an executive perspective but also from someone who might find themselves working alongside people who play roles in compounding the behaviours associated to toxicity.

It’s a brilliant conversation - and know you will love it...

• www.dynamicachievement.com

• https://www.linkedin.com/in/sasjachomos/

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My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online.

Today on the show we have Brigette Metzler, Research Ops Lead at Australian Department of Agriculture, Water and Environment. Brigette is Co-Chair of the ResearchOps community and is based in one of my favourite places on earth, Tasmania. 

We cover off some of the 8-pillars of Research Operations in this episode, and talk openly about the challenges that Brigette faced when setting up the architecture for Research to blossom inside the Department of Agriculture, Water and Environment. We speak about measurements of success, and also the challenges that are faced when presenting it to the organisation - although in Brigettes case, the maturity and desire already existing.

We speak about Brigette’s recent neurodiverse diagnosis, and her journey to get to that point. I was curious to tap more into this and we cover off some interesting areas of symmetry whilst doing it.

Before we jump in. Brigette wanted to mention the Research Ops conference that is happening on Jun 8 in New York and also remote. I will throw a link for this into the show notes, but it’s definitely something to get behind if you interested in the whole area of Research Ops.

Let’s get into it..

• ReOpsConf2022
• https://www.linkedin.com/in/brigette-metzler-874b6878/
• https://www.brigette.info

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Next month, marks This is HCD’s 5th anniversary. If you’ve found this network useful to you over the last 5-years, and want to help me and the team at This is HCD you can do two things. If you haven’t already done it, sign up to our newsletter on This is HCD, where you get fortnightly content about all that is going on in the world of This is HCD. Also if you LOVE what we do, leave a rating for the podcast - this helps us out enormously and helps others find the podcast too. Where? Well, anywhere but leaving it on Apple Podcasts or Google Podcasts are probably two of the most important channels for us.

In this episode i speak with Lola Oyelayo-Pearson from Shopify. Lola of a Director of UX, Money and we chat about what this actually means. 

We speak about the mission at Shopify to remain independent, and supporting entrepreneurship globally by making it easier to sell and creating a support network for their merchants. What really interested me, was the points about how Shopify makes money, and also not they share the risk in opening up available funds to enable businesses to succeed. That's a huge statement right there - and I can't think of many businesses who can walk the walk - many as you know talk the talk very well. 

We chat about what money means - and it's not just a system to enable a transactional relationship - it's visceral. It's real. It can empower. It can destroy. I was keen to hear their thoughts on how the western driven perspective of money could translate to markets in say, Africa and what that might look like. 

Lola rocks and I know you'll enjoy the chat.

• shopify.com/careers/ux
• ux.shopify.com

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It’s the start of 2022 and want to ask a favour before we jump in. If you haven’t already done it, sign up to our newsletter on This is HCD, where you get fortnightly content about all that is going on in the world of This is HCD. Also if you LOVE what we do, leave a rating for the podcast - this helps us out enormously and helps others find the podcast too.

My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, transformational design and innovation training for teams and organisations for people within the Design and change-making space. 

In this episode I speak with one of my colleagues at This is Doing, Markus Edgar Hormess. Markus’s name is one that many within the service design world will no doubt be familiar with, but nevertheless let me tell you a little bit about my guest today.

Markus is based in Germany, is a trained physicist and partner at WorkPlayExperience. I look to Markus for many things within design, but I to his deep rooted passion with prototyping of services and just prototyping in general. The bits can so easily be trivialised or assumed are the moments that are missed and we chat at length about how to encourage prototyping generally within your organisation. We speak more around Play and what this means. What does the opposite of playfulness look like within organisations and again, how can we move the dial to become more likely to lean into the prototyping mindset.

Let’s jump into it!

• Doing Design Festival V3 https://www.thisisdoing.com/the-doing-design-festival
• Connect with Markus https://www.linkedin.com/in/markushormess/?originalSubdomain=de
• Work Play Experience http://www.workplayexperience.com/
• Train with Markus https://www.thisisdoing.com/team/markus-edgar-hormess

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Today on the show we have Renee Abrecht Mallinger - a Lead Design Researcher at one of my favourite design studios Global Good Studio of Chicago. We chat about the intersectionality of Renees’ previous career as a middle school and high school teacher and now as Design Researcher, primarily focussed on governmental and societal work. What pieces has Renee felt set them up for success whilst working in complexity on a day to day basis.

What came out in the conversation was the formal education that Renee received as a teacher, has better prepared her for handling potentially trauma inducing situations whilst researching - something many (if any) design educators cover - psychological safety. 

It’s a good one - let’s jump into it!

• https://www.linkedin.com/in/reneelynn/
• https://greatergoodstudio.com

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Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space. 

You are in for a treat today folks - I caught up with the one and only, Joe Macleod - an all round great thinker and leader in the space of designing end experiences. Based in Stockholm now, Joe’s just released his second book titled ‘Endineering’ which focusses on the HOW to design these incredibly important experiences for both businesses and the planet.

Joe’s first book titled ‘Ends’ was released a number of years ago and really focussed on the understanding of the why these systems have not been put in place.

In this conversation we flick between both mindsets, but in the spirit of Christmas that is fast approaching, we speak about Past, Present and Future - what the behaviours are and problems that have been left behind by our ancestors and elder family members. We speak about the Present, where we are at and should be doing both at a societal level but also from a change-maker perspective.

The future may seem like a far away place, but it’s not.

Joe’s a remarkable thinker and highly encourage you to purchase his books - and support his work.

Let’s jump straight into the episode

Links

AndEnd - https://www.andend.co/https://www.andend.co/endineeringbook
Endineering Book - https://www.amazon.com/dp/9163947838/
Ends Book - https://www.amazon.com/dp/9163936445/

LinkedIn
https://www.linkedin.com/in/josephmacleod/https://www.linkedin.com/company/andend/
Twitter@mrmacleod @andend_co
Instagram@mrmacleod@andend.co

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In this episode I speak with Moodi Mahmoudi of Next, a business centred around helping organisations create frameworks for design and innovation within their businesses - we speak about the automation of the role of Designer and what this looks like - and I challenge Moodi about the risks associated with this. Is this something we strive for? 

Moodi explains this isn’t the intention, but it’s removing the mundane elements, and creating experiences that enable designers and innovators to focus more on the craft of DOING their work. We speak about the hyper addiction of orgs striving for more growth - and if this is the driver behind the business -

We also cover off the frameworks inside their system that allows others to tap into it - frameworks of Circular Economys by Ellen MacArthur Foundation and also This is Service Design Doing by my colleagues at ThisisDoing.com 

I thoroughly enjoyed this conversation and hope you do too!

It’s a biggy - let’s jump into it - 

• https://app.nextapp.co/signup?utm_campaign=next-hcd
• https://www.nextapp.co/
• Free event with Marc Stickdorn and Moodi Mahmoudi worth attending: https://us02web.zoom.us/webinar/register/4216342274295/WN_o1jqr4EgRa6sAjSDzlHLhg

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In this episode I speak with the brilliant, George Aye - Co-Founder of Great Good Studio in Chicago - a Design Firm dedicated to the social sector. George has had an expansive career to date, working in many complex social issues globally - He’s adjunct professor at the School of the Art Institute in Chicago. 

We speak about Human-Centered-ness in this podcast. Just what do we mean when we say HCD and we discuss the problems it faces when being applied - what is causing the term to lose its power and the role education and large consultancies play. 

We talk about what often gets missed when HCD work is undertaken, and also cover off the criteria for taking on projects at Greater Good Studio - and the role power plays in that selection process.

Let’s jump into it - 

Social Change Database

• https://medium.com/greater-good-studio/social-change-by-design-database-v2-d9b044f77491
• If you'd like to chat with a cofounder of Greater Good Studio? here: https://greatergoodstudio.com/contact/
• George on Twitter: https://twitter.com/georgeaye

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In this episode we welcome Randal Plunkett who is also Lord Dunsany of Dunsany land in Meath, an area 50 miles north west of Dublin City in Ireland. Randal’s family are deeply entrenched in my upbringing - as a great great great great great great uncle of Randals was Oliver Plunkett, who was brutally murdered by Oliver Cromwell in 1681 and who’s head is still on display in the town where I grew up, Drogheda. Randal is one of the last blood lines of Oliver Plunkett - so it’s been fantastic to connect and hear stories about his up bringing.

I recently spotted an interview with Randal in The Guardian newspaper in the UK where he was interviewed about one of the largest Rewilding projects that I had heard of - which is part of his 1700 acre estate. 

In the conversation we speak about what led Randal to take the leap into Rewilding, how it was perceived amongst his family and community and mostly importantly, what happened to the land as the years went by.  We speak about the darker side of life as a Lord, who is responsible for not only maintaining an estate - but protecting it for future generations both from environmental damage and decay but also from human damage of the land and hunters who come to prey on the animals who have returned to the Dunsany Estate and Reserve.

It’s a good one - let’s jump in...

• Dunsany Nature Reserve
  https://www.facebook.com/dunsanynaturereserve-10511170787794
• Randal Instagram
  https://www.instagram.com/randal_plunkett
• Dunsany  Nature Reserve Instagram https://www.instagram.com/dunsanynaturereserve/
• Twitter
  https://twitter.com/RandalPlunkett
• Trailer
  https://www.youtube.com/watch?v=H9hbXEoGZw8&t=8s
• Watch The Green Sea on Youtube
  https://www.youtube.com/watch?v=BNg3ISYG5Jk&t=3899s
• Watch it on Google Play
  https://play.google.com/store/movies/details/The_Green_Sea?id=Tl-gd0TBoNs.P&hl=en&gl=US

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In this episode we welcome Eva Penzeymoog back onto the show. For long time listeners you might remember Eva’s episode in July 2019 about Designing Against Domestic Violence. Since then, Eva’s been buy working through the pandemic, and complete her first book ‘Design for Safety’ on A Book Apart. 

This episode may be trigger for some people, so if you are a survivor of domestic violence, or have suffered trauma - I wanted to let you know that we cover off topics such as gaslighting, domestic violence and abuse throughout this episode.

Let’s jump into the episode...

• https://abookapart.com/products/design-for-safety
• https://evapenzeymoog.com
• https://www.linkedin.com/in/evapenzeymoog/

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My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, transformational design and innovation training for teams and organisations for people within the Design and change-making space. 

Today on the show we have the wonderful Iria Lopez, a UK based service designer. I recently stumbled upon Iria’s work on LinkedIn where she was running a workshop. What struck me was the theme - Designing for loneliness. We speak about the importance of gaining greater context of why people congregate and attend extra-curricular events such as Design meet-ups etc. and that is of human-connection. The importance of being seen, and being heard and part of something. We chat about what we can do as change-makers to be more aware of this context and include it in our facilitation sessions that many of us do quite regularly - and that is to make space for it.

• https://www.linkedin.com/in/iria-lopez-51b1975/

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My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space. 

Today on the show we have the wonderful Tomer Sharon, author and creator of some fantastic books and frameworks that I was excited to connect with recently. Tomer is Co Founder and Chief Experience Officer for Any-Where an exciting start-up that is focussed on the future of remote working. 

In this episode we chat more around Measuring Happiness - what this is really in the context of experiences and if it’s an important metric to focus on. We drill into how Tomer does it and uses it in his own business and chat about all things experience design

It’s a good 'un - let’s jump right in!

Links from this episode

• Measuring User Happiness (pdf+videos): gum.co/measuring-happiness
• Validating product ideas through lean user research (my book): https://rosenfeldmedia.com/books/lean-user-research/ 
• Breaking into user research (a crash video course): gum.co/breaking 

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There’s a big announcement towards the end of the episode, something Georgie and myself are really excited to announce together! So be sure to stick around till the end of the episode

Lets jump in..

• tinyurl.com/auxiliaglobal
• https://www.tier.app
• https://www.linkedin.com/in/georginasmallwood

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https://www.thisisdoing.com/designing-services-3-month-part-time-service-design-course

Hello and welcome to another episode of Bringing Design Closer!

My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space. 

Today on the show we have Belina Raffy, an incredible facilitator and founder of Sustainable Stand Up a brilliant organisation that works with organisations to use humour to approach complex topics. Belina has a background in improvisation and stand up, so it’s probably no coincidence that this conversation has a lot of laughter in it, and is free-flowing and natural in it’s approach. 

Let’s get into it!

• Train with Belina / https://www.sustainablestandup.com/#courses
• Belina on LinkedIn / https://www.linkedin.com/in/belina-raffy/

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Before we jump into this episode, I wanted to alert listeners that this episode may contain content that is triggering to some people. In it we discuss sexual abuse and working with Design alongside issues of trauma.

Today on the show we have Rachael Dietkus a phenomenal person and advocate for trauma led approaches in design.

First and foremost, Rachael is a social worker, based 2-hours south of Chicago in Urbana Champaign in Illinois. We speak in depth about trauma as a societal problem, that is owned by all. We go into the details around working in this space and the affects it can have on change-makers, and how we, as designer and change makers are very much exposed to this reality. How might we protect Designers from likely vicarious traumas in this space? How can we prepare the next wave of change-makers to be ready? We speak about what Designers need to be aware of when approaching some of the most sensitive subjects known, such as child sexual abuse, domestic violence etc. Can and should Design be seen as the saviour? It is a big conversation, and a wonderful one that is pretty raw.

• https://twitter.com/rdietkus
• https://www.socialworkerswho.design
• Practicing Without a License: Design Research as Psychotherapy: https://www.researchgate.net/publication/339844239_Practicing_Without_a_License_Design_Research_as_Psychotherapy
• There’s also Gabor Maté’s new documentary The Wisdom of Trauma, which comes out June 8th: https://thewisdomoftrauma.com
• In response to George Ayes post about IDEO recently, Rachael wrote this wonderful piece / https://medium.com/surviving-ideo/trauma-and-design-62838cc14e94

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Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space. We also have our new Doing Design Festival series now, with the next event on June 18 with the theme ‘Doing Design Online’ with some of the TiD talking about loads of related its.

More info see doingdesignfestival.com

In this episode I speak with the brilliant, the lovely, Kelly Ann McKercher - author of Beyond Sticky Notes and a wonderful designer to boot. We speak about DESIGN AT people - and go deeper into determining what this means for organisations. We speak about ways for teams and designers to help self-identify between DESIGNING AT and DESIGNING FOR people. We look at what this means whilst balancing DESIGN WITH and if this is the goal that we should be aiming for.

Lets get into it -

• Kelly Ann on Twitter
• Buy the book 'Beyond Sticky Notes'

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Today on the show we have Christof Zürn founder of Creative Companion and MusicThinking.com.

We chat the interrelationship between Design and Music and what Design can learn from thinking like a musician. As an 'ex' musician and songwriter myself, I see the world of Design very much within the same family as music.

We drill a little deeper into Christofs Music Thinking framework and learn more about the value it can bring to teams and organisations.

Lets get into it.

• Sign up for Chrstof's podcast: https://musicthinking.com/podcast/
• https://musicthinking.com/
• https://www.creative-companion.com
• https://nl.linkedin.com/in/creativecompanion

More from This is HCD

• https://linktr.ee/thisishcd
• Join our Slack community / https://www.thisishcd.com/community/join/
• Join our newsletter / https://www.thisishcd.com/community/join-the-hcd-newsletter

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Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for people within the Design and change-making space.

We also have our new Doing Design Festival series now, with the next event on June 18 with the theme ‘Doing Design Online’ with some of the TiD talking about loads of related its. More info see doing designfestival.com

Today on the show we have Shane Waring from Dublin City Council and founder of Dublin City BETA - a wonderful initiative that is focused on making Dublin City more liveable through service experimentation. We speak with Shane about the process behind the scenes and what makes this initiative different to typical initiatives in normal Councils and Governments.

We learn more about the background to some of Shanes work and go deeper into what the benefits are for Councils to approach this mindset of rapid service experimentation.

Links in this episode

• https://ie.linkedin.com/in/shanewaring
• https://www.twitter.com/shanewaring
• https://www.DublinCityCouncil.ie
• https://www.dccBETA.ie
• Public Service Trello; https://trello.com/b/8jXnfMIO/beta-pipeline
• https://www.twitter.com/DubCityCouncil
• https://www.twitter.com/dccBETA
• https://www.twitter.com/DublinCanvas
• https://www.twitter.com/BikeBunkers

More from This is HCD

• https://linktr.ee/thisishcd
• Join our Slack community / https://www.thisishcd.com/community/join/
• Join our newsletter / https://www.thisishcd.com/community/join-the-hcd-newsletter

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Today on the show we have Lar Veale, Lead UX Designer for Business Banking in AIB - one of Ireland’s biggest banks. We speak about the journey both Lar and AIB went on introducing Jobs to be Done, and what this actually entailed. I have little experience with JTBD, so I was extra curious and approached the conversation as someone curious about some of the caveats that come with introducing new ‘things’. 

• https://twitter.com/laurenceveale
• https://rosenfeldmedia.com/books/jobs-to-be-done-book/
• https://strategyn.com

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Jo was one of my favourite guests ever on This is HCD, and I could have spoken to them for hours. 

Connect with Jo / https://www.linkedin.com/in/joszczepanska/

• Disability Visibility First-Person Stories from the Twenty-first Century by Alice Wong
  https://www.penguin.com.au/books/disability-visibility-9781984899422 or listen to the stories https://disabilityvisibilityproject.com/
• Access is love
  Places to start https://www.disabilityintersectionalitysummit.com/places-to-startReading list https://www.disabilityintersectionalitysummit.com/reading-list
• Steph Cousins and Talent without Bordershttps://www.linkedin.com/in/steph-cousins-27508827/  
• Hiring a skilled refugee https://www.talentbeyondboundaries.org/

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Today on the show we have Ana Kyra Beks, a Slovenian service design and facilitator based in Germany. In this episode, we speak about Ana's studies at Laurea University in Finland, and her interest in neural psychology and how this transfers to the structuring of online learning, something that many of us are doing on a day to day basis.

We even got into some demonstrative exercises in this episode, where Ana completes a fun exercise called 'the Rant' with me - something that was quite funny. Ana is great and think you’ll enjoy this one…

Let’s get into it...

• https://anakyrabeks.com/
• https://www.linkedin.com/in/ana-kyra-bek%C5%A1-6b70b65b/?originalSubdomain=si

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But we speak about Diversity in Design, but not in a superficial way. We try and get a little deeper into areas around speaking up and feeling empowered to do so inside organisations. I loved speaking with Eriol - they are a wonderful person and am so excited to share this conversation with you…

• https://www.linkedin.com/in/eriolfox/?originalSubdomain=uk
• https://erioldoesdesign.com/about/
• https://twitter.com/EriolDoesDesign

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Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers, content designers and much more.

Today on the show, we have Dr Lucretia Berry, Co-Founder of Brownicity, an organisation based in the US that is dedicated to advocacy and education and support for racial healing and antiracism.

I absolutely adored their hero statement on their website when I first saw it, it says ‘many hues, one humanity’ so was extremely excited to finally get to speak with Lucretia. We speak about racism in-depth, where it comes from, what privilege looks like, and also discuss why African American children are 5 x more likely to drown in US swimming pools. A fact that blows my mind. 

Lucretia was one of my favourite guests on This is HCD, and special thanks to Pinar Guvenc, who was on the show recently who connected us to each other.

It’s a big topic, so let’s get into it...

• https://www.linkedin.com/in/lucretia-berry-b766005b/
• https://www.instagram.com/lucretiaberry/?hl=en
• https://brownicity.com/
• Learn with Brownicty - https://brownicity.com/learn/

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Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more.

Today on the show, we have Laura Kalbag, a wonderful Designer and co-founder of Small Technology Foundation, an organisation focussed on building a more rights-respecting web. They’ve produced some really great things, one of the tools that I use from them is a privacy tool called Better (check it out)

Anyway - we speak lots of different things in this podcast, and cover topics related to accessibility and it’s an interconnectedness with Privacy - I thoroughly loved speaking with Laura, and have links to all of their websites and initiatives, including Laura’s book called Accessibility for Everyone by A Book Apart listed below. If you like Laura's work, please support Small Technology Foundarion's work by donating.

Let’s get into it.

• Laura's website / https://laurakalbag.com/
• Small Technology Foundation / https://small-tech.org/
• Support & fund STF / https://small-tech.org/fund-us/
• Buy Laura's book / https://abookapart.com/products/accessibility-for-everyone

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We speak at length about this in this episode. 

• https://www.projectf.com.au/
• https://www.linkedin.com/in/msjonesinsydney/
• Train with Gerry Scullion at This is Doing

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Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more.
Today on the show we have Kim Mackenzie Doyle, a name that will be familiar to all of the Irish Design community. Kim is the Former President of the Irish Design Institute and when I say this, I truly mean it, one of the most incredibly forward-thinking individuals in Ireland right now. 

Kim works tirelessly on projects that she initiated such as Mind Over Matter, and also Why Design - an initiative that aims to address and improve the ration of men and women in Design. We also speak about Kim’s latest project, The Big Idea, something I am involved with as a judge, and This is HCD and This is Doing are both right behind her on this one - working on the next generation of designers currently in School. 

Let’s get into the episode...

• The Big Idea
• Kim on LinkedIn
• Kim on Twitter

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In this episode, I am delighted to welcome David Dylan Thomas, author of the new book from A Book Apart, Designing for Cognitive Bias. We speak openly about bias in the design sphere and what we can do to mitigate it - right from the start of our projects. David’s a wonderful guest and also facilitated a wonderful live event for the This is HCD community in Berlin, now available on YouTube - I will add a Link to that in the show notes.

• David's talk at This is HCD / Berlin - https://www.youtube.com/watch?v=by4-rZRecqc
• Buy David's book - https://abookapart.com/products/design-for-cognitive-bias

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• https://linktr.ee/thisishcd
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For regular listeners, you will be familiar with a recent episode I did with 16-time Grammy award-winning producer, Rafa Sardina - well this episode is continuing on that trend. I am really keen to explore other disciplines to see how they work to solve complex problems and also approach their work. I see gardening and working with nature as a direct parallel to working within organisations. Thinking like this, I was excited to speak with Diarmuid to see how he explores designing for the future and chat at length about external factors that could hinder the designer's vision. 

Diarmuid was a great guest - and wanted to give a big shout out to his wonderful Instagram page where he answers questions regularly through his Live events. So if you are interested and getting started with anything garden related - Diarmuids yer man!

• Follow and connect with Diarmuid on Instagram - https://www.instagram.com/diarmuidgavin

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I am delighted to welcome Melbournian, Donna Spencer, a name that should be familiar to many Information Architects around the world. Donna has over 20-years experience, and has lived and breathed the full lifecycle and has seen strategic design evolve. Donna has written 3 books ‘A Practical Guide to IA’ ‘Card Sorting’ and Copy for the Web, and as you will learn in this episode, has two more in the pipes - 

In this episode, myself and Donna speak openly about what an information architect does, something some of you may already know, but it’s interesting to hear from Donnas perspective how IA sits within the world of UX and also how it can benefit anyone in the delivery of services. Information is critical and we speak about what makes IA skills really really important in an ever-changing world.

• https://twitter.com/maadonna?lang=en
• https://maadmob.com.au/
• https://www.linkedin.com/in/donna-spencer/

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• Learn Design & Innovation skills with This is Doing

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Today on the show, is Pinar Guvenc, Partner at SOUR, an architectural and design firm based in Brooklyn, New York - SOUR is a play on the words social and innovation - and their purpose is to responsibly use Design to build a better future. We get into the what the role of Architecture is and how it connects with services, and how the discipline of architecture has evolved over the last few decades and how in reality, the architects are caught between money-hungry property developers, who ultimately hold not only the purse strings but also much of the control in what is possible. We speak about accessibility in physical places, and what needs to change in order for architects to deliver more inclusive experiences. It’s a pretty free-flowing conversation and we covered quite a bit of ground. Let’s get into the episode.

• https://sour.studio/
• https://www.linkedin.com/in/pinarguvenc/

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In this episode, I speak with the Founder of How Might We, a Limerick-based design consultancy. We speak about how they are using Lego Serious Play to help enable bigger and more meaningful conversations for their clients.

Shownotes

Web: www.howmightwe.ie
Email: jane@howmightwe.ie / ronan@howmightwe.ie
LinkedIn: https://www.linkedin.com/company/how-might-we-service-design
Twitter: https://twitter.com/howmightwe
Instagram: https://www.instagram.com/howmightwe.ie/

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Today on the show, we have Aral Balkan - a cyber rights activist, who is on a mission to spread the word about ethical alternatives to surveillance capitalism. A system that the tech giants of Silicon Valley are using and abusing for their gain. We chat about lots of things such as what we can do about this, should we be worried - and what does the future look like as a result of these organisations gaining more and more control of not only the markets but us, as people -

I really enjoyed speaking with Aral and loved the parts where he speaks about Design being treated like ‘Decoration’ in organisations who have abuse centred within their business models. Aral has some really strong points of view around what to do if you work in organisations like this - 

• Aral's website - https://ar.al/
• Ethical Design - https://2017.ind.ie/ethical-design/
• Small Technology Foundation - https://small-tech.org/
• Small Technology Principles - https://small-tech.org/about/#small-technology

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In 2019 Vimla was included in Top 100 Asian Stars in UK Tech, and was a Rising Star by WearetheCity. 

Vimla's perspective on design and in particular culture design is something that really resonates with me. We chat about many aspects of leadership and internal workplace culture - we speak about what the role of a cultural designer looks like (on a day to day basis), and learn more about what sort of methods a cultural designer uses in a day to day basis, including how they measure their success.

• https://twitter.com/ThatGirlVim
• https://www.honeybadgerclan.com/
• https://www.linkedin.com/in/vimlaappadoo

This is HCD Podcast Network

• NEW podcast Doing Design 
• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Moments of Change with Melanie Rayment
• World Wide Waste with Gerry McGovern
• Global Jams Podcast with Adam Lawrence and Markus Edgar Hormess

Connect with This is HCD

• Follow This is HCD us on Twitter
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Hello and welcome to another episode of Bringing Design Closer!

Today on the show, is Bas Raijmakers, co-founder and creative director of Standby, a specialist design research organisation for service innovation, based in London and Amsterdam. Bas is also a co-founder of the Reach Network (I’ll throw a link to this in the show notes). For those of you who don’t know what Reach Network is, it’s a global network of agencies specialising in human-centred design research - a wonderful organisation and definitely worth checking out.

Bas is also a partner of This is Doing, and works alongside myself and a host of other amazing people. Some of the courses that Bas has live centre around life centred design, and we discuss in this episode the local differences of HCD and how people are currently researching, and what are the common problems in this. How can we as practitioners become more culturally inclusive? Bas is a wonderfully deep thinker and has fantastic insights into what we need to do, to not only improve Design (with a capital D) but also how we can make more of a global impact with our work.

• https://twitter.com/hellobas?lang=en
• https://www.stby.eu/
• Train with Bas at This is Doing

This is HCD Podcast Network

• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Moments of Change with Melanie Rayment
• World Wide Waste with Gerry McGovern
• Global Jams Podcast with Adam Lawrence and Markus Edgar Hormess

Connect with This is HCD

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In this episode, I connect with a former producer of mine, that I was lucky enough to work with way back in 2006-2008, Rafa Sardina. 60-time Grammy-nominated, 15-time winner. With a client list that looks like the most celebrated artists of the last 100 years, that include Michael Jackson, Lady Gaga, Dr Dre, Beyonce, Stevie Wonder, Celine Dion, and everyone’s favourite singer, Susan Boyle. 

We chat about how the craft of songwriting has evolved from the early 90’s on what working with Michael Jackson looked like, to how the industry validates songs. We chat about how technology disrupted and ultimately killed the large recording budgets that typically ran for months or years in some instances, and to where Rafa is currently now, mid-pandemic, producing globally via live recording sessions in the top studios in the world.

• https://www.rafasardina.com/?thisishcd
• https://www.twitter.com/rafasardina
• https://www.facebook.com/rafasardina
• https://www.instagram.com/rafasardina

This is HCD Podcast Network

• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Moments of Change with Melanie Rayment
• World Wide Waste with Gerry McGovern
• Global Jams Podcast with Adam Lawrence and Markus Edgar Hormess

Connect with This is HCD

• Follow This is HCD us on Twitter
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Hello and welcome to another episode of BDC. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more.

Today on the show, is Geke Van Dijk, co-founder and strategy director of https://www.stby.eu/ in Amerstasm and London and is Chair of the Dutch Chapter of the Service Design Network and also Co-Founder of The Reach Network a network of human-centred design agencies centred on service innovation. 

Geke is one of the most experienced design researchers that I know and has worked in this space since in the early '90s.

In this episode, we chat about design research for meaningful change. We discuss organisational purpose and intent and how to do you, as a practitioner determine is a project or business is say “good” - what is “good” who defines “good”. 

• https://twitter.com/hellogeke?lang=en
• https://www.linkedin.com/in/gekevandijk/?originalSubdomain=uk
• stby.eu

This is HCD Podcast Network

• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Moments of Change with Melanie Rayment
• Talking Shop
• World Wide Waste with Gerry McGovern
• Global Jams Podcast with Adam Lawrence and Markus Hormess

Connect with This is HCD

• Follow This is HCD us on Twitter
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In this episode, I speak with Buelani Mfaco, a South African asylum seeker and activist based in Ireland - he’s a spokesperson for MASI, the movement of asylum seekers in Ireland and is an active voice in shedding light from within one of Irelands Direct Provision centres, Knocklisheen in Co. Limerick.

To give some background to this system, in 1991, only 9-people sought asylum in Ireland, compared to 3883 in 1997. This caused alarm to the Irish and the Irish Government at the time, But rather tackle and provide a safe refuge for these people who are vulnerable, they created this scheme to detract or reframe that the Irish “social welfare system was in some way attracting asylum seekers to this state”.

Some people listening may ask how this topic is related to Design - it is absolutely interrelated. The awful experiences that Bulelani and the thousands of people in the Direct Provision scheme are facing, as a direct result of a system that was created by the Irish Government in 1997. 

This episode is an example of a system that was NOT created from a human-centred perspective - not in the slightest. As an Irish person, I am extremely embarrassed that this scheme is still in existence. An updated new Irish Government has committed to dissolving Direct Provision, but we discuss in this episode what that might look like.

• Bulelani Mfaco on Twitter
• Donate to Bulelani 
• MASI Website

This is HCD Podcast Network

• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Power of Ten with Andy Polaine
• The Big Remote with Gerry Scullion and Andy Polaine
• Moments of Change with Melanie Rayment
• Talking Shop with Andy Polaine and Gerry Scullion
• World Wide Waste with Gerry McGovern
• Global Jams Podcast with Adam Lawrence and Markus Hormess

Connect with This is HCD

• Follow This is HCD us on Twitter
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Hello and welcome to Bringing Design Closer, my name is Gerry Scullion and I am a service designer and trainer based in Dublin City Ireland. Bringing Design Closer is a podcast dedicated on shining the light on the complexities of embedding the design within organisations. 

In this episode, I speak with Chris Gray, former content moderator for CPL a service provider and content moderation organisation for many of the large tech businesses. We speak about Chris’s experience moderating for Facebook, what that looks like on a granular level, in terms of the processes involved in a ‘day in the life’ type conversation. We speak about what led to the final days of Chris’s employment and also what followed for Chris in terms of impact on his life - that’s resulted in Chris taking legal action and bringing Facebook (along with many others) to court. 

I should point out that there are topics in this conversation that may act as a trigger for some people, and if listening with children, may not be appropriate. 

• chris@therealchrisgray.com 

Tickets for the This is HCD 'Design Politics Conference' are on sale now. June 16-18 - live.thisishcd.com

This is HCD Podcast Network

• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Power of Ten with Andy Polaine
• NEW: The Big Remote with Gerry Scullion and Andy Polaine
• NEW: Moments of Change with Melanie Rayment
• Talking Shop with Andy Polaine and Gerry Scullion
• Decoding Culture with Dr. John Curran
• NEW: World Wide Waste with Gerry McGovern
• NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess

Connect with This is HCD

• Follow This is HCD us on Twitter
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In this episode, I chat with the wonderful Christine Hemphill, MD of Open Inclusion in London, UK.

We chat openly about how Design frameworks and methods are failing not only the design community but also the people who end up using these products or services. Christine has a framework that she discusses in this episode that can help the Design community intentionally include inclusivity as part of their way of working.

• https://openinclusion.com/
• https://www.linkedin.com/in/christine-hemphill-9570672/?originalSubdomain=fr
• https://openinclusion.com/open-inclusions-customer-experience-canvas/

Join our live online Coffee Time events every Tuesday and Thursday during the pandemic with a surprise guest each time :-)

This is HCD Podcast Network

• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Power of Ten with Andy Polaine
• NEW: The Big Remote with Gerry Scullion and Andy Polaine
• Talking Shop with Andy Polaine and Gerry Scullion
• Decoding Culture with Dr. John Curran
• NEW: World Wide Waste with Gerry McGovern
• NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess

Connect with This is HCD

• Follow This is HCD us on Twitter
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Amy gives fascinating examples of her work in healthcare and how she has used behavior change design to help improve the lives of people using those services. And we discuss how behavior change design practitioners sit within a more traditional design process and discuss the origins of her new book Engaged: Designing for Behavior Change on Rosenfeld Media.

Now the folks over at Rosenfeld Media are amazing supporters of This is HCD and have given our listeners an exclusive 15% discount on Amys book!

So all you have to do is go over to Rosenfeld Media and use the code HCDENGAGED to get the discount.

• https://rosenfeldmedia.com/books/engaged-designing-for-behavior-change/
• https://www.madpow.com/
• Amy on Twitter / https://twitter.com/amybphd
• Amy on LinkedIn / https://www.linkedin.com/in/amybucher/

This is HCD Network

• Design Politics Conference site
• Power of Ten with Andy Polaine
• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Talking Shop with Andy Polaine and Gerry Scullion
• Decoding Culture with Dr. John Curran

Connect with This is HCD

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Hello, and welcome to Bringing Design Closer.  My name is Gerry Scullion and I’m a service designer and trainer based in Dublin City, Ireland.  Bringing Design Closer is a podcast dedicated on shining the light on the complexities of unbedding the designer’s mindset within organisations. 

In this episode, I speak with Raven Kaliana, a puppeteer and human rights activist based in the UK and originally from the U.S. She studied at the Royal Central School of Speech and Drama, but what brings us here today is Raven’s remarkable story of how she uses puppetry to campaign for public awareness on policy change around child abuse issues. 

She’s written her own autobiographical play called: Hooray for Hollywood a play about Raven’s survival on escaping human trafficking as a child, which she’s since made into a film.

• http://ravenkaliana.com/
• http://outspiral.org.uk
• https://www.bbc.co.uk/news/av/entertainment-arts-50866764/how-puppetry-can-help-with-trauma

Other podcasts on This is HCD Network

• Power of Ten with Andy Polaine
• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Talking Shop with Andy Polaine and Gerry Scullion
• Decoding Culture with Dr. John Curran

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Welcome to another episode of Bringing Design Closer. My name is Gerry Scullion and I’m a service design trainer and practitioner based in Dublin City, Ireland. For those of you who are unfamiliar with Bringing Design Closer, this podcast is focused on uncovering insights from thought leaders around the world and learnings about bringing design into organisations with a view to helping both practitioners and organisations to become more design-led. In this episode, I caught up with Jonathon Colman, a senior design manager at Intercom here in Ireland. Jon has had a distinguished career and have led teams of content strategists and organisations such as Facebook, but also served, interestingly, as a peace core volunteer in Burkina Faso in West Africa. In this episode, we discuss what it takes to build a stellar design team, and what he’s learned over the years as being important ingredients that led to that success.

• https://twitter.com/jcolman
• https://www.linkedin.com/in/jcolman
• https://medium.com/@jcolman

We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter

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Connect with This is HCD

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• Sign up for our newsletter (we have lots of design giveaways!)
• Join the practitioner community on This is HCD Slack Channel
• Read articles on our This is HCD Network on Medium

Other podcasts on This is HCD Network

• Power of Ten with Andy Polaine
• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Talking Shop with Andy Polaine and Gerry Scullion
• Decoding Culture with Dr. John Curran

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Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design trainer a practitioner based in Dublin City, Ireland. I was in Toronto recently for the service design networks global conference and caught up with Alan Smith, the wonderful co-founder and design leader at Strategyzer HQ at one of the coolest ends of the city. In this episode, we chat about the earlier days of forming the business with Alex Osterwalder and working with Yves Pigneur and how this led to becoming one of the most celebrated business educators on the planet. 

• Pre-order Validating Business Ideas book
  https://www.strategyzer.com/books/testing-business-ideas-david-j-bland
• Learn more about Strategyzer

We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter

https://mailchi.mp/thisishcd/2020-dublin-hcd-conference

Connect with This is HCD

• Follow This is HCD us on Twitter
• Follow This is HCD on Instagram
• Sign up for our newsletter (we have lots of design giveaways!)
• Join the practitioner community on This is HCD Slack Channel
• Read articles on our This is HCD Network on Medium

Other podcasts on This is HCD Network

• Power of Ten with Andy Polaine
• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Talking Shop with Andy Polaine and Gerry Scullion
• Decoding Culture with Dr. John Curran

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In this episode we speak with Melanie Rayment, Head of Service Design for UK Charity, Barnardos. We learn about how they use Design to help improve social outcomes for some of the most vulnerable of children. 

• https://www.barnardos.org.uk/
• https://twitter.com/melrayment?lang=en
• https://www.linkedin.com/in/melanierayment/?originalSubdomain=uk

We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter

https://mailchi.mp/thisishcd/2020-dublin-hcd-conference

Connect with This is HCD

• Follow This is HCD us on Twitter
• Follow This is HCD on Instagram
• Sign up for our newsletter (we have lots of design giveaways!)
• Join the practitioner community on This is HCD Slack Channel
• Read articles on our This is HCD Network on Medium

Other podcasts on This is HCD Network

• Power of Ten with Andy Polaine
• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Talking Shop with Andy Polaine and Gerry Scullion
• Decoding Culture with Dr. John Curran

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Have feedback on this episode? Click here to leave us a voice mail.

We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Laura Lorenzo about workshop taboo subjects.

• https://www.linkedin.com/in/lauralorenzodegracia/?originalSubdomain=pt

We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter

https://mailchi.mp/thisishcd/2020-dublin-hcd-conference

Connect with This is HCD

• Follow This is HCD us on Twitter
• Follow This is HCD on Instagram
• Sign up for our newsletter (we have lots of design giveaways!)
• Join the practitioner community on This is HCD Slack Channel
• Read articles on our This is HCD Network on Medium

Other podcasts on This is HCD Network

• Power of Ten with Andy Polaine
• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Talking Shop with Andy Polaine and Gerry Scullion
• Decoding Culture with Dr. John Curran

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Have feedback on this episode? Click here to leave us a voice mail.

We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Antonio Starnino and Antonio Iadarola about their experience in designing innovation spaces.

• http://studio-we.com
• https://www.linkedin.com/in/astarnino/?originalSubdomain=ca
• https://www.linkedin.com/in/antonioiadarola/

We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter

https://mailchi.mp/thisishcd/2020-dublin-hcd-conference

Connect with This is HCD

• Follow This is HCD us on Twitter
• Follow This is HCD on Instagram
• Sign up for our newsletter (we have lots of design giveaways!)
• Join the practitioner community on This is HCD Slack Channel
• Read articles on our This is HCD Network on Medium

Other podcasts on This is HCD Network

• Power of Ten with Andy Polaine
• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Talking Shop with Andy Polaine and Gerry Scullion
• Decoding Culture with Dr. John Curran

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We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Associate Professor of Design, Josina Vink from The Oslo School of Architecture and Design. We speak about the service ecosystems in the health space.

• View Josinas slides
• Josina on twitter
• Zen and the art of motorcycle maintenance

We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter

https://mailchi.mp/thisishcd/2020-dublin-hcd-conference

Connect with This is HCD

• Follow This is HCD us on Twitter
• Follow This is HCD on Instagram
• Sign up for our newsletter (we have lots of design giveaways!)
• Join the practitioner community on This is HCD Slack Channel
• Read articles on our This is HCD Network on Medium

Other podcasts on This is HCD Network

• Power of Ten with Andy Polaine
• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Talking Shop with Andy Polaine and Gerry Scullion
• Decoding Culture with Dr. John Curran

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• Marc on Twitter
• Smaply.com

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Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland.

In this episode, I caught up with the wonderful, the one and only, Dana Chisnell. Now, we met a number of years ago when I was speaking at UX Scotland and had a great conversation at that time about design in government. I’m delighted today to continue that conversation on the show. We also speak about her time working on a tour of duty type of project for two years within the Obama administration, designing for comprehension and also, get some more sage advice from Dana about the early-stage design activities to do within an organisation of low design maturity. 

• Dana on Twitter
• Centre of Civic Design

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Connect with This is HCD

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• Follow This is HCD us on Twitter
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• Sign up for our newsletter (we have lots of design giveaways!)
• Join the practitioner community on This is HCD Slack Channel
• Read articles on our This is HCD Network on Medium

Other podcasts on This is HCD 

• Power of Ten with Andy Polaine
• EthnoPod with Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion
• Talking Shop with Andy Polaine and Gerry Scullion
• Decoding Culture with Dr. John Curran

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Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland. I caught up with one of my favourite authors and design researchers recently, Kim Goodwin. Many of you will be familiar with her work, but for those of you who are not, Kim has written some fantastic articles and wrote the design design staple: How to Create Human-Centred Products and Services. A book that if you haven’t picked a copy up of, it’s still really relevant today, ten years later. We discussed the world of extending design systems within organisations, to decision systems to help steer the organisations towards more human-centredness. 

• Buy the book 'How to create human-centered products and services'
• Follow Kim Goodwin on Twitter
• Watch Kims talk at ILA18

Have feedback on this episode? Click here to leave us a voice mail.

Connect with This is HCD

• Follow This is HCD us on Twitter
• Follow This is HCD on Instagram
• Sign up for our newsletter (we have lots of design giveaways!)
• Join the practitioner community on This is HCD Slack Channel
• Read articles on our This is HCD Network on Medium

Other podcasts on This is HCD 

• Power of Ten with Andy Polaine
• EthnoPod with Dr John Curran and Jay Hasbrouck
• Bringing Design Closer with Gerry Scullion
• ProdPod with Adrienne Tan
• Getting Started in Design with Gerry Scullion (coming soon)
• Talking Shop with Andy Polaine and Gerry Scullion