AutoFix AdvisorCast Transistor (https://transistor.fm) https://feeds.transistor.fm/autofix-advisorcast Welcome to AutoFix AdvisorCast, the podcast where automotive service advisors finally have a place to call home. Hosted by industry veteran Michael Doherty, with over 28 years of experience in the trenches, this show dives deep into the challenges, frustrations, and demands of being a service advisor in the independent auto repair world. AutoFix: AdvisorCast isn’t just about problems; it’s about solutions. Michael Doherty shares best practices, actionable tips, war stories, and fresh ideas from the front lines of advising. Michael’s mission is simple: to help service advisors and shop owners right the ship of the automotive industry by equipping them with the knowledge, community, and support they need. Michael started his journey in 1996 and has done it all—from vehicle detailing to client-guided sales, parts procurement, and managing shop workload. Based in Raleigh, North Carolina, Michael is a husband, father, and a passionate advocate for improving the service advisor role. Join him and take the first steps toward becoming a better, more profitable, and less stressed service advisor. Thanks to WorldPac and the WorldPac Training Institute (WTI) for sponsoring AutoFix AdvisorCast. Visit worldpac.com for the latest in auto parts distribution and wtitraining.com to explore training programs that can take your career to the next level. © 2026 Michael Doherty e2bd771b-7b34-524c-87bd-8319786ab172 yes en Fri, 31 Oct 2025 09:09:17 -0400 Wed, 29 Apr 2026 01:03:55 -0400 https://img.transistorcdn.com/PeGdVUqaiEYZJHxPvTKXzwZMQBBy7izyCi4hZUjx8eA/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lOWY1/NWZlNTAyNmE4YjM0/OTMzYTIxN2IzM2Nj/ZjkxZC5qcGVn.jpg AutoFix AdvisorCast episodic Michael Doherty Welcome to AutoFix AdvisorCast, the podcast where automotive service advisors finally have a place to call home. Hosted by industry veteran Michael Doherty, with over 28 years of experience in the trenches, this show dives deep into the challenges, frustrations, and demands of being a service advisor in the independent auto repair world. AutoFix: AdvisorCast isn’t just about problems; it’s about solutions. Michael Doherty shares best practices, actionable tips, war stories, and fresh ideas from the front lines of advising. Michael’s mission is simple: to help service advisors and shop owners right the ship of the automotive industry by equipping them with the knowledge, community, and support they need. Michael started his journey in 1996 and has done it all—from vehicle detailing to client-guided sales, parts procurement, and managing shop workload. Based in Raleigh, North Carolina, Michael is a husband, father, and a passionate advocate for improving the service advisor role. Join him and take the first steps toward becoming a better, more profitable, and less stressed service advisor. Thanks to WorldPac and the WorldPac Training Institute (WTI) for sponsoring AutoFix AdvisorCast. Visit worldpac.com for the latest in auto parts distribution and wtitraining.com to explore training programs that can take your career to the next level. Welcome to AutoFix AdvisorCast, the podcast where automotive service advisors finally have a place to call home. Automotive Service Advisors, Auto Repair Industry, Michael Doherty, Independent Auto Shops, Best Practices, Actionable Tips, Service Advisor Challenges, Shop Management, Vehicle Sales, Parts Procurement, Workload Management, Advisor Solutions, Automotive Training, WorldPac, Industry Insights MRSM Productions No No Set Boundaries With Clients! Service Advisor Tips 55 55 Set Boundaries With Clients! Service Advisor Tips full 534936d5-5489-4a8b-af33-647fec38196f https://AutoFixAdvisorCast.transistor.fm/55 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty hosts his final Autofix AdvisorCast and shares heartfelt reflections on the evolution of customer expectations in the automotive industry. He emphasizes that today's customers want Amazon-like convenience, high-end service, and genuine warmth from their repair shops. Key takeaways include the importance of setting clear, realistic boundaries with clients, leveraging proactive and empathetic communication to build trust, and maintaining consistency through strong systems and daily habits.

If you'd like to be the next host of this podcast, contact Chris Cotton at Chris@autofixsos.com

Timestamps:
00:00 Passing the Torch: Autofix AdvisorCast

03:45 Managing Expectations Builds Trust

10:11 "Truthful Service with Tact"

13:57 Proactive Communication Prevents Client Loss

16:27 Customer Service Beyond Transaction

17:58 "Excellence Starts with Habits"

22:57 Passing the Autofix Advisor Baton


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty hosts his final Autofix AdvisorCast and shares heartfelt reflections on the evolution of customer expectations in the automotive industry. He emphasizes that today's customers want Amazon-like convenience, high-end service, and genuine warmth from their repair shops. Key takeaways include the importance of setting clear, realistic boundaries with clients, leveraging proactive and empathetic communication to build trust, and maintaining consistency through strong systems and daily habits.

If you'd like to be the next host of this podcast, contact Chris Cotton at Chris@autofixsos.com

Timestamps:
00:00 Passing the Torch: Autofix AdvisorCast

03:45 Managing Expectations Builds Trust

10:11 "Truthful Service with Tact"

13:57 Proactive Communication Prevents Client Loss

16:27 Customer Service Beyond Transaction

17:58 "Excellence Starts with Habits"

22:57 Passing the Autofix Advisor Baton


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 31 Oct 2025 09:08:59 -0400 Michael Doherty Michael Doherty 1509 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty hosts his final Autofix AdvisorCast and shares heartfelt reflections on the evolution of customer expectations in the automotive industry. He emphasizes that today's customers want Amazon-like convenience, high-end service, and genuine warmth from their repair shops. Key takeaways include the importance of setting clear, realistic boundaries with clients, leveraging proactive and empathetic communication to build trust, and maintaining consistency through strong systems and daily habits.

If you'd like to be the next host of this podcast, contact Chris Cotton at Chris@autofixsos.com

Timestamps:
00:00 Passing the Torch: Autofix AdvisorCast

03:45 Managing Expectations Builds Trust

10:11 "Truthful Service with Tact"

13:57 Proactive Communication Prevents Client Loss

16:27 Customer Service Beyond Transaction

17:58 "Excellence Starts with Habits"

22:57 Passing the Autofix Advisor Baton


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> AutoFix Advisor Cast, service advisor, customer experience, customer expectations, automotive shop, Amazon-like convenience, Ritz Carlton service, Chick-fil-A warmth, technology, social proof, instant gratification, systems, communication, transparency, realistic expectations, boundaries, empathy, education, proactive communication, follow-up, consistency, customer care standard, training routines, checklist, client relationships, qualified staff, service excellence, telephone etiquette, advisor mindset, trusted professionals, repeatable excellence No The "We Over Me" Mindset in Auto Repair 54 54 The "We Over Me" Mindset in Auto Repair full f8d3e855-546d-42ee-80a5-cbaa4275052d https://AutoFixAdvisorCast.transistor.fm/54 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, host Michael Doherty dives into the power of selfless teamwork in building an unstoppable shop culture. Michael shares personal experiences, emphasizing how serving one another leads to greater trust, efficiency, and customer satisfaction. He outlines actionable steps for fostering a winning mindset and promoting daily habits that elevate the entire team.

Timestamps:
00:00 Teamwork Makes Work Easier

05:37 Passion Fuels Success

07:07 Positive Mindset Drives Success

09:53 "Turning Negatives Into Positives"

14:21 "Prioritizing the Customer Always"

18:13 "Strive, Grow, Serve, Unite"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, host Michael Doherty dives into the power of selfless teamwork in building an unstoppable shop culture. Michael shares personal experiences, emphasizing how serving one another leads to greater trust, efficiency, and customer satisfaction. He outlines actionable steps for fostering a winning mindset and promoting daily habits that elevate the entire team.

Timestamps:
00:00 Teamwork Makes Work Easier

05:37 Passion Fuels Success

07:07 Positive Mindset Drives Success

09:53 "Turning Negatives Into Positives"

14:21 "Prioritizing the Customer Always"

18:13 "Strive, Grow, Serve, Unite"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 24 Oct 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1298 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, host Michael Doherty dives into the power of selfless teamwork in building an unstoppable shop culture. Michael shares personal experiences, emphasizing how serving one another leads to greater trust, efficiency, and customer satisfaction. He outlines actionable steps for fostering a winning mindset and promoting daily habits that elevate the entire team.

Timestamps:
00:00 Teamwork Makes Work Easier

05:37 Passion Fuels Success

07:07 Positive Mindset Drives Success

09:53 "Turning Negatives Into Positives"

14:21 "Prioritizing the Customer Always"

18:13 "Strive, Grow, Serve, Unite"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Service advisor, Selfless teams, Teamwork, Automotive shop culture, Customer service, Shop performance, Communication, Collaboration, Technician support, Mindset, Leadership, Daily discipline, Morning team meeting, Positive attitude, Growth mindset, Problem solving, Handling mistakes, Advisor training, Role playing, Internal meetings, Shop energy, Employee recognition, Customer relationships, Work environment, Self improvement, Burnout prevention, Shop management, Service department, Shop productivity, Automotive industry No Why Patience and Communication Matter for Service Advisors 53 53 Why Patience and Communication Matter for Service Advisors full 6c5d9142-16e6-4479-9ca6-05f2d9ca9a61 https://AutoFixAdvisorCast.transistor.fm/53 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty breaks down the concept of “client guided sales” and how it transforms the traditional sales approach for service advisors. Michael emphasizes the importance of using detailed diagnostic information and photos to build trust with clients, as well as the need for clear communication and patience throughout the estimating process. He also discusses how prioritizing the client’s main concerns, being transparent with recommendations, and making clients feel valued can set a shop apart in a competitive market.

Timestamps:
00:00 Review Info Before Estimating

04:04 "Importance of Client Communication"

07:53 "Review Estimates Before Sending"

10:52 Client-Guided Sales Approach

12:57 "Client-Guided Sales Strategies"

19:19 "Client-Guided Sales Approach"

20:24 "Client-Guided Sales & Rapport"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty breaks down the concept of “client guided sales” and how it transforms the traditional sales approach for service advisors. Michael emphasizes the importance of using detailed diagnostic information and photos to build trust with clients, as well as the need for clear communication and patience throughout the estimating process. He also discusses how prioritizing the client’s main concerns, being transparent with recommendations, and making clients feel valued can set a shop apart in a competitive market.

Timestamps:
00:00 Review Info Before Estimating

04:04 "Importance of Client Communication"

07:53 "Review Estimates Before Sending"

10:52 Client-Guided Sales Approach

12:57 "Client-Guided Sales Strategies"

19:19 "Client-Guided Sales Approach"

20:24 "Client-Guided Sales & Rapport"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 17 Oct 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1349 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty breaks down the concept of “client guided sales” and how it transforms the traditional sales approach for service advisors. Michael emphasizes the importance of using detailed diagnostic information and photos to build trust with clients, as well as the need for clear communication and patience throughout the estimating process. He also discusses how prioritizing the client’s main concerns, being transparent with recommendations, and making clients feel valued can set a shop apart in a competitive market.

Timestamps:
00:00 Review Info Before Estimating

04:04 "Importance of Client Communication"

07:53 "Review Estimates Before Sending"

10:52 Client-Guided Sales Approach

12:57 "Client-Guided Sales Strategies"

19:19 "Client-Guided Sales Approach"

20:24 "Client-Guided Sales & Rapport"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> client guided sales, service advisor, automotive industry, customer trust, digital vehicle inspection, DVI pictures, estimate building, auto repair shop, transparency, communication, customer experience, automotive training, WorldPAC, WTI, auto parts distribution, estimate review, prioritizing repairs, vehicle safety, technician write-up, customer questions, shop competition, customer referrals, appointment pre-booking, positive feedback, vehicle condition, sales process, customer education, repair approval, personalized service, customer transparency No Mindset is EVERYTHING for Service Advisors! 52 52 Mindset is EVERYTHING for Service Advisors! full c387cc0f-5333-451f-b33b-517bbebc9f11 https://AutoFixAdvisorCast.transistor.fm/52 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the essentials of maintaining a healthy, positive mindset as a service advisor. He emphasizes the power of positive self-talk and how it sets the foundation for confidence and resilience, especially during challenging days. Michael also highlights the importance of self-care—like staying hydrated, taking breaks, and giving yourself grace on tough days—to avoid burnout and consistently deliver exceptional customer experiences.

Timestamps: 
00:00 Inner Voice Shapes Positive Mindset

05:28 "Daily Self-Care for Clarity"

07:13 Effort Matters, Not Perfection

13:44 Cultivating Positivity in Communication

15:46 Clear Communication with Customers


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the essentials of maintaining a healthy, positive mindset as a service advisor. He emphasizes the power of positive self-talk and how it sets the foundation for confidence and resilience, especially during challenging days. Michael also highlights the importance of self-care—like staying hydrated, taking breaks, and giving yourself grace on tough days—to avoid burnout and consistently deliver exceptional customer experiences.

Timestamps: 
00:00 Inner Voice Shapes Positive Mindset

05:28 "Daily Self-Care for Clarity"

07:13 Effort Matters, Not Perfection

13:44 Cultivating Positivity in Communication

15:46 Clear Communication with Customers


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 10 Oct 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1130 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the essentials of maintaining a healthy, positive mindset as a service advisor. He emphasizes the power of positive self-talk and how it sets the foundation for confidence and resilience, especially during challenging days. Michael also highlights the importance of self-care—like staying hydrated, taking breaks, and giving yourself grace on tough days—to avoid burnout and consistently deliver exceptional customer experiences.

Timestamps: 
00:00 Inner Voice Shapes Positive Mindset

05:28 "Daily Self-Care for Clarity"

07:13 Effort Matters, Not Perfection

13:44 Cultivating Positivity in Communication

15:46 Clear Communication with Customers


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> positive self talk, service advisor mindset, self care, customer experience, emotional intelligence, burnout prevention, hydration, rest, recharging, consistency, daily routines, discipline, customer communication, building client relationships, mindset shift, stress management, performance improvement, proactive customer service, gratitude, affirmations, workplace wellness, teamwork, asking for help, workload management, authenticity in customer service, maintaining confidence, mental clarity, customer trust, shop management, overcoming challenges No Never Stop Improving!...Or You're Falling Behind.... 51 51 Never Stop Improving!...Or You're Falling Behind.... full 47696f15-95bb-4bb1-97bc-4243b6e6b243 https://AutoFixAdvisorCast.transistor.fm/51 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty recaps his experience at the ASTA Automotive Service Tire Alliance Expo in Raleigh and dives into why ongoing learning is crucial for service advisors. He emphasizes that teachability—not just technical expertise—sets advisors apart in today’s rapidly evolving automotive industry. Michael also shares practical tips for improving communication between service advisors and technicians, as well as advice on learning from customer interactions to continually grow in the role

00:00 "Adapting to Industry Changes"

03:22 Teachable Advisors Triumph

08:40 Enhancing Technician-Advisor Communication

10:35 Effective Technician Communication Strategies

15:11 Commit to Continuous Improvement


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty recaps his experience at the ASTA Automotive Service Tire Alliance Expo in Raleigh and dives into why ongoing learning is crucial for service advisors. He emphasizes that teachability—not just technical expertise—sets advisors apart in today’s rapidly evolving automotive industry. Michael also shares practical tips for improving communication between service advisors and technicians, as well as advice on learning from customer interactions to continually grow in the role

00:00 "Adapting to Industry Changes"

03:22 Teachable Advisors Triumph

08:40 Enhancing Technician-Advisor Communication

10:35 Effective Technician Communication Strategies

15:11 Commit to Continuous Improvement


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 03 Oct 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1060 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty recaps his experience at the ASTA Automotive Service Tire Alliance Expo in Raleigh and dives into why ongoing learning is crucial for service advisors. He emphasizes that teachability—not just technical expertise—sets advisors apart in today’s rapidly evolving automotive industry. Michael also shares practical tips for improving communication between service advisors and technicians, as well as advice on learning from customer interactions to continually grow in the role

00:00 "Adapting to Industry Changes"

03:22 Teachable Advisors Triumph

08:40 Enhancing Technician-Advisor Communication

10:35 Effective Technician Communication Strategies

15:11 Commit to Continuous Improvement


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> ASTA Automotive Service Tire Alliance Expo, service advisor, automotive industry, teachability, communication techniques, customer expectations, technician communication, time management, leadership, automotive training, Raleigh Convention Center, EV training, ADAS, diagnostics, industry professionals, CRM features, customer trust, learning mindset, team meetings, morning huddles, advisor training, customer complaints, objection handling, setting expectations, self-improvement, feedback, relationship building, technician relationships, service shop management, online courses No Building Trust and Loyalty as a Service Advisor in 2025 50 50 Building Trust and Loyalty as a Service Advisor in 2025 full 8efd146a-c2e8-4eeb-b24f-752627df8521 https://AutoFixAdvisorCast.transistor.fm/50 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty celebrates 50 episodes of the Autofix Advisor Cast and shares powerful advice for service advisors looking to grow in the industry. Michael stresses why direction is more important than speed, encouraging advisors to focus on heading the right way rather than rushing through tasks. He also highlights the importance of controlling what you can—like your attitude, time management, and communication—to create a positive shop environment. Finally, Michael reminds listeners that failure isn’t the end, but fuel for growth, and emphasizes how building relationships with both customers and coworkers makes all the difference in service advising.

Timestamps:
00:00 Attitude and Mindset Define Success

03:49 "Control Feedback and Communication"

08:23 Promoting Positive Workplace Communication

12:01 "Address Issues, Boost Business"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty celebrates 50 episodes of the Autofix Advisor Cast and shares powerful advice for service advisors looking to grow in the industry. Michael stresses why direction is more important than speed, encouraging advisors to focus on heading the right way rather than rushing through tasks. He also highlights the importance of controlling what you can—like your attitude, time management, and communication—to create a positive shop environment. Finally, Michael reminds listeners that failure isn’t the end, but fuel for growth, and emphasizes how building relationships with both customers and coworkers makes all the difference in service advising.

Timestamps:
00:00 Attitude and Mindset Define Success

03:49 "Control Feedback and Communication"

08:23 Promoting Positive Workplace Communication

12:01 "Address Issues, Boost Business"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 26 Sep 2025 08:53:24 -0400 Michael Doherty Michael Doherty 830 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty celebrates 50 episodes of the Autofix Advisor Cast and shares powerful advice for service advisors looking to grow in the industry. Michael stresses why direction is more important than speed, encouraging advisors to focus on heading the right way rather than rushing through tasks. He also highlights the importance of controlling what you can—like your attitude, time management, and communication—to create a positive shop environment. Finally, Michael reminds listeners that failure isn’t the end, but fuel for growth, and emphasizes how building relationships with both customers and coworkers makes all the difference in service advising.

Timestamps:
00:00 Attitude and Mindset Define Success

03:49 "Control Feedback and Communication"

08:23 Promoting Positive Workplace Communication

12:01 "Address Issues, Boost Business"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> service advisor, automotive industry, customer relationships, communication, work culture, mindset, positivity, time management, failure, failing forward, feedback, company values, client experience, trusted advisor, workflow, technician relationships, shop efficiency, team meetings, internal communication, attitude, resilience, goal setting, focus, self-talk, career growth, chaos management, employee motivation, shop management, business improvement, customer loyalty No Service Advisors: Top Tips for Phone Success 49 49 Service Advisors: Top Tips for Phone Success full fc928929-afed-49ad-ba8c-33ff21e6984d https://AutoFixAdvisorCast.transistor.fm/49 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about phone skills for service advisors. He emphasizes the importance of treating every incoming call as a quality lead, urging advisors to dig deeper and ask better questions rather than making quick judgments about customers. Michael also highlights that building trust and long-term relationships starts with that very first phone call, and reminds advisors that objections from customers are often just hidden opportunities to build value and confidence.

Timestamps:
00:00 Defining Quality Leads for Advisors

03:45 Client Calls: An Advisor's Opportunity

08:23 Probing Questions Boost Customer Trust

10:36 "Focus on Relationships, Not Sales"

15:12 "Building Relationships for Business Growth"

16:59 "See You at SEMA?"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about phone skills for service advisors. He emphasizes the importance of treating every incoming call as a quality lead, urging advisors to dig deeper and ask better questions rather than making quick judgments about customers. Michael also highlights that building trust and long-term relationships starts with that very first phone call, and reminds advisors that objections from customers are often just hidden opportunities to build value and confidence.

Timestamps:
00:00 Defining Quality Leads for Advisors

03:45 Client Calls: An Advisor's Opportunity

08:23 Probing Questions Boost Customer Trust

10:36 "Focus on Relationships, Not Sales"

15:12 "Building Relationships for Business Growth"

16:59 "See You at SEMA?"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 19 Sep 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1121 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about phone skills for service advisors. He emphasizes the importance of treating every incoming call as a quality lead, urging advisors to dig deeper and ask better questions rather than making quick judgments about customers. Michael also highlights that building trust and long-term relationships starts with that very first phone call, and reminds advisors that objections from customers are often just hidden opportunities to build value and confidence.

Timestamps:
00:00 Defining Quality Leads for Advisors

03:45 Client Calls: An Advisor's Opportunity

08:23 Probing Questions Boost Customer Trust

10:36 "Focus on Relationships, Not Sales"

15:12 "Building Relationships for Business Growth"

16:59 "See You at SEMA?"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Absolutely! Here are 30 topical keywords that were covered in the transcript: service advisor, phone skills, automotive shop, quality lead, customer relationships, incoming calls, opportunity, building trust, sales objections, value building, client retention, oil change, oil service, qualifying questions, prejudging customers, follow-up, listening skills, asking better questions, discovery process, referrals, building rapport, customer experience, shop growth, order taker mentality, sales training, customer intent, long-term value, trust building, price objections, helping vs selling No Getting Uncomfortable is the ONLY Way to Grow as a Service Advisor 48 48 Getting Uncomfortable is the ONLY Way to Grow as a Service Advisor full 8eae5bc0-cd8e-4e15-8d9c-d09d43c66d67 https://AutoFixAdvisorCast.transistor.fm/48 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the challenges service advisors face when it comes to avoiding uncomfortable tasks. Michael emphasizes that true growth happens when you tackle the work you tend to put off, like making follow-up calls or asking for reviews. He also highlights the importance of preparation and discipline, explaining how showing up early and consistently putting in effort builds trust with both your team and your customers.

00:00 "Confront Avoidance, Achieve Success"

03:33 Work Ethic in Service Advisory

08:45 Responding to Customer Reviews

11:23 Morning Prep Prevents Chaos

15:47 "Discipline Builds Trust and Confidence"

19:15 Prioritize Tasks and Build Confidence

20:49 "All-Star Ensemble"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the challenges service advisors face when it comes to avoiding uncomfortable tasks. Michael emphasizes that true growth happens when you tackle the work you tend to put off, like making follow-up calls or asking for reviews. He also highlights the importance of preparation and discipline, explaining how showing up early and consistently putting in effort builds trust with both your team and your customers.

00:00 "Confront Avoidance, Achieve Success"

03:33 Work Ethic in Service Advisory

08:45 Responding to Customer Reviews

11:23 Morning Prep Prevents Chaos

15:47 "Discipline Builds Trust and Confidence"

19:15 Prioritize Tasks and Build Confidence

20:49 "All-Star Ensemble"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 12 Sep 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1293 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the challenges service advisors face when it comes to avoiding uncomfortable tasks. Michael emphasizes that true growth happens when you tackle the work you tend to put off, like making follow-up calls or asking for reviews. He also highlights the importance of preparation and discipline, explaining how showing up early and consistently putting in effort builds trust with both your team and your customers.

00:00 "Confront Avoidance, Achieve Success"

03:33 Work Ethic in Service Advisory

08:45 Responding to Customer Reviews

11:23 Morning Prep Prevents Chaos

15:47 "Discipline Builds Trust and Confidence"

19:15 Prioritize Tasks and Build Confidence

20:49 "All-Star Ensemble"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> service advisor, avoidance, procrastination, growth, uncomfortable tasks, reviews, Google reviews, customer relationships, product knowledge, maintenance schedule, follow-up calls, shop preparation, teamwork, technician communication, credibility, trust, discipline, confidence, customer service, upselling, time management, morning prep, stress management, accountability, career development, leadership, legacy, consistency, WorldPAC, automotive shop, shop management No How to Win at The Front Counter for Service Advisors 48 48 How to Win at The Front Counter for Service Advisors full 4a62a34d-b0ac-43b7-9b84-e0844de57853 https://AutoFixAdvisorCast.transistor.fm/48 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the mindset shift required for service advisors to truly make a difference beyond just processing repair orders. Michael emphasizes the importance of building genuine client relationships, educating rather than pressuring customers, and the need for advisors to see their daily work as a craft rather than a grind.

00:00 "Beyond Service Advisor: Difference Maker"

05:24 Purpose Beyond Paychecks

09:23 "Client Education Over Pressure"

11:56 Attitude Shapes Your Success

14:14 Navigating Challenges in Automotive Marketing

19:39 "Customer Feelings Drive Success"

20:54 Seasonal Transition and Appreciation Message


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the mindset shift required for service advisors to truly make a difference beyond just processing repair orders. Michael emphasizes the importance of building genuine client relationships, educating rather than pressuring customers, and the need for advisors to see their daily work as a craft rather than a grind.

00:00 "Beyond Service Advisor: Difference Maker"

05:24 Purpose Beyond Paychecks

09:23 "Client Education Over Pressure"

11:56 Attitude Shapes Your Success

14:14 Navigating Challenges in Automotive Marketing

19:39 "Customer Feelings Drive Success"

20:54 Seasonal Transition and Appreciation Message


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 05 Sep 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1355 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the mindset shift required for service advisors to truly make a difference beyond just processing repair orders. Michael emphasizes the importance of building genuine client relationships, educating rather than pressuring customers, and the need for advisors to see their daily work as a craft rather than a grind.

00:00 "Beyond Service Advisor: Difference Maker"

05:24 Purpose Beyond Paychecks

09:23 "Client Education Over Pressure"

11:56 Attitude Shapes Your Success

14:14 Navigating Challenges in Automotive Marketing

19:39 "Customer Feelings Drive Success"

20:54 Seasonal Transition and Appreciation Message


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> service advisor mindset, client relationships, making a difference, customer service, automotive industry, educating clients, client trust, communication skills, mental health day, personal development, integrity, enthusiasm, handling phone calls, customer retention, building loyalty, vehicle safety, empathy, leadership role, legacy, job satisfaction, growth through service, positive attitude, overcoming challenges, trusted advisor, transformation, shop team environment, work-life balance, stress management, client education, marketing for auto shops No Service Advisors - Act Like You Already Do Business Together with New Customers! 47 47 Service Advisors - Act Like You Already Do Business Together with New Customers! full 2247f6f2-8471-4f15-b60f-5c71521d75c2 https://AutoFixAdvisorCast.transistor.fm/47 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares practical advice for service advisors on how to approach new customer calls as if they’re already doing business together. Michael highlights the importance of making every interaction about building relationships and trust, starting with a warm, confident greeting. He also emphasizes using language that sets your shop apart—like saying you “specialize” in certain services—to help prospects feel valued and understood. 

00:00 Client-Centric Automotive Engagement

03:09 Building Trust Through Personal Connection

06:12 Customer Experience in Auto Repairs

11:13 "Building Customer Relationships"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares practical advice for service advisors on how to approach new customer calls as if they’re already doing business together. Michael highlights the importance of making every interaction about building relationships and trust, starting with a warm, confident greeting. He also emphasizes using language that sets your shop apart—like saying you “specialize” in certain services—to help prospects feel valued and understood. 

00:00 Client-Centric Automotive Engagement

03:09 Building Trust Through Personal Connection

06:12 Customer Experience in Auto Repairs

11:13 "Building Customer Relationships"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 29 Aug 2025 05:00:00 -0400 Michael Doherty Michael Doherty 783 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares practical advice for service advisors on how to approach new customer calls as if they’re already doing business together. Michael highlights the importance of making every interaction about building relationships and trust, starting with a warm, confident greeting. He also emphasizes using language that sets your shop apart—like saying you “specialize” in certain services—to help prospects feel valued and understood. 

00:00 Client-Centric Automotive Engagement

03:09 Building Trust Through Personal Connection

06:12 Customer Experience in Auto Repairs

11:13 "Building Customer Relationships"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> service advisor, relationship building, customer experience, phone etiquette, prospect conversion, trust building, customer retention, tonality, confidence, client comfort zone, guiding customers, pricing recommendations, benefit selling, feature vs benefit, specialization, vehicle diagnostics, first impression, customer follow-up, CRM automation, setting expectations, communication, professionalism, new customer onboarding, referral generation, team effort, customer loyalty, appointment confirmation, timeline management, customer value, customer needs No The Five Performance Levels for Service Advisors | Level Up Today! 46 46 The Five Performance Levels for Service Advisors | Level Up Today! full 1ec57adc-8504-480b-b99e-9b1980887ec8 https://AutoFixAdvisorCast.transistor.fm/46 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty challenges Service Advisors to make a pivotal choice: remain average or strive for elite status in their careers. He breaks down the five levels of performance for service advisors and emphasizes that reaching elite status starts with mindset and relentless self-improvement. Michael also shares actionable tips for leveling up—like adopting personal accountability, seeking continuous education, and putting in extra effort when no one’s watching.

00:00 "Choosing Your Service Advisor Level"

03:55 Path to Personal Growth Success

07:45 Maximizing Time for Success

12:56 Path to Elite Service Advisor

13:48 "Success Through Hard Work and Growth"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty challenges Service Advisors to make a pivotal choice: remain average or strive for elite status in their careers. He breaks down the five levels of performance for service advisors and emphasizes that reaching elite status starts with mindset and relentless self-improvement. Michael also shares actionable tips for leveling up—like adopting personal accountability, seeking continuous education, and putting in extra effort when no one’s watching.

00:00 "Choosing Your Service Advisor Level"

03:55 Path to Personal Growth Success

07:45 Maximizing Time for Success

12:56 Path to Elite Service Advisor

13:48 "Success Through Hard Work and Growth"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 22 Aug 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1081 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty challenges Service Advisors to make a pivotal choice: remain average or strive for elite status in their careers. He breaks down the five levels of performance for service advisors and emphasizes that reaching elite status starts with mindset and relentless self-improvement. Michael also shares actionable tips for leveling up—like adopting personal accountability, seeking continuous education, and putting in extra effort when no one’s watching.

00:00 "Choosing Your Service Advisor Level"

03:55 Path to Personal Growth Success

07:45 Maximizing Time for Success

12:56 Path to Elite Service Advisor

13:48 "Success Through Hard Work and Growth"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Service advisor, elite mindset, automotive shop, self improvement, performance levels, customer communication, personal growth, accountability, motivation, problem solving, role playing, training classes, coaching, company culture, technician, skill development, leadership, time management, setting goals, improvement, customer trust, shop management, discipline, embracing failure, learning, proactive attitude, communication skills, automotive events, WorldPac Training Institute, six figure income No Service Advisors NEED to Use "The Honest Agreement"! 45 45 Service Advisors NEED to Use "The Honest Agreement"! full b54337bb-c12c-4208-aea7-de68e0ea5f2f https://AutoFixAdvisorCast.transistor.fm/45 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the concept of the "Honest Agreement," inspired by Marcus Sheridan’s energetic approach to building trust with customers. Michael explains that transparency—from clear communication about costs, timelines, and risks to proactively updating clients about challenges—sets the foundation for lasting relationships in the automotive service industry. He also shares actionable tips for implementing these trust-building practices in your shop, stressing that honesty isn’t a weakness but a critical strength for long-term client loyalty.

00:00 "The Honest Agreement: Building Trust"

03:39 Building Trust Through Honest Agreements

08:09 Transparent Communication: Building Trust

11:14 Honesty as a Strength

13:43 Strengthening Client Relationships


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the concept of the "Honest Agreement," inspired by Marcus Sheridan’s energetic approach to building trust with customers. Michael explains that transparency—from clear communication about costs, timelines, and risks to proactively updating clients about challenges—sets the foundation for lasting relationships in the automotive service industry. He also shares actionable tips for implementing these trust-building practices in your shop, stressing that honesty isn’t a weakness but a critical strength for long-term client loyalty.

00:00 "The Honest Agreement: Building Trust"

03:39 Building Trust Through Honest Agreements

08:09 Transparent Communication: Building Trust

11:14 Honesty as a Strength

13:43 Strengthening Client Relationships


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 15 Aug 2025 05:00:00 -0400 Michael Doherty Michael Doherty 978 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the concept of the "Honest Agreement," inspired by Marcus Sheridan’s energetic approach to building trust with customers. Michael explains that transparency—from clear communication about costs, timelines, and risks to proactively updating clients about challenges—sets the foundation for lasting relationships in the automotive service industry. He also shares actionable tips for implementing these trust-building practices in your shop, stressing that honesty isn’t a weakness but a critical strength for long-term client loyalty.

00:00 "The Honest Agreement: Building Trust"

03:39 Building Trust Through Honest Agreements

08:09 Transparent Communication: Building Trust

11:14 Honesty as a Strength

13:43 Strengthening Client Relationships


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> service advisor, automotive shop, honest agreement, customer trust, transparency, client relationships, building loyalty, communication tips, setting expectations, over delivering, customer experience, repair shop management, service costs, timeline management, risk disclosure, customer retention, problem-solving, industry competition, accountability, shop culture, service challenges, value over price, customer feedback, shop marketing, business strategy, shop transparency, relationship building, customer care, service advisor challenge, shop success No STOP Being Transactional!! - Start Growing Lasting Relationships with Every Customer 44 44 STOP Being Transactional!! - Start Growing Lasting Relationships with Every Customer full d1b4f2f5-93fe-43e7-9ac2-9dcd779f9b33 https://AutoFixAdvisorCast.transistor.fm/44 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into why the sale isn’t the end—it’s just the beginning for service advisors. Michael shares actionable tips on turning satisfied customers into loyal advocates, like making personal follow-up calls instead of relying solely on automated surveys. He emphasizes the importance of building genuine relationships, sharing positive feedback with technicians, and always looking for ways to improve the customer experience. 

Timestamps:
00:00 Overcoming Sales Obstacles

04:52 Beyond Transactions: Show You Care

07:25 Customer Experience and Feedback Matters

11:54 "Service Advisor Confidence Boost"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into why the sale isn’t the end—it’s just the beginning for service advisors. Michael shares actionable tips on turning satisfied customers into loyal advocates, like making personal follow-up calls instead of relying solely on automated surveys. He emphasizes the importance of building genuine relationships, sharing positive feedback with technicians, and always looking for ways to improve the customer experience. 

Timestamps:
00:00 Overcoming Sales Obstacles

04:52 Beyond Transactions: Show You Care

07:25 Customer Experience and Feedback Matters

11:54 "Service Advisor Confidence Boost"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 08 Aug 2025 05:00:00 -0400 Michael Doherty Michael Doherty 832 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into why the sale isn’t the end—it’s just the beginning for service advisors. Michael shares actionable tips on turning satisfied customers into loyal advocates, like making personal follow-up calls instead of relying solely on automated surveys. He emphasizes the importance of building genuine relationships, sharing positive feedback with technicians, and always looking for ways to improve the customer experience. 

Timestamps:
00:00 Overcoming Sales Obstacles

04:52 Beyond Transactions: Show You Care

07:25 Customer Experience and Feedback Matters

11:54 "Service Advisor Confidence Boost"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> customer loyalty, service advisor, automotive shop, satisfied customer, follow-up calls, CRM tools, customer retention, Google reviews, point of sale system, personal connection, customer experience, referrals, automotive repair, customer satisfaction, post-sale communication, transactional vs personal, technician feedback, customer feedback, business growth, customer relationship, car repair, engine mounts, suspension work, shop reviews, communication skills, repeat business, positive reinforcement, customer advocacy, trust building, shop management No Two-Week Service Advisor Challenge - "Just Say Yes" 43 43 Two-Week Service Advisor Challenge - "Just Say Yes" full a3f56736-915c-44ce-8d19-433e5839a43e https://AutoFixAdvisorCast.transistor.fm/43 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty challenges Service Advisors to step up their game with a two-week “Service Advisor Challenge,” starting August 4th. Michael emphasizes going beyond the basics by saying “yes” to every qualifying service call and taking in vehicles on the same day, pushing advisors to step out of their comfort zones. He also shares practical strategies on maximizing shop efficiency, clear team communication, and tracking results, comparing the process to a high-stakes game of Tetris.

00:00 "Returning to Service Advisor Basics"

05:35 "Say 'Yes' Challenge Strategy"

06:53 Prioritize Team Communication Strategies

11:23 Focused Metrics and Results Alignment

15:15 "Team Success and Strategic Growth"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty challenges Service Advisors to step up their game with a two-week “Service Advisor Challenge,” starting August 4th. Michael emphasizes going beyond the basics by saying “yes” to every qualifying service call and taking in vehicles on the same day, pushing advisors to step out of their comfort zones. He also shares practical strategies on maximizing shop efficiency, clear team communication, and tracking results, comparing the process to a high-stakes game of Tetris.

00:00 "Returning to Service Advisor Basics"

05:35 "Say 'Yes' Challenge Strategy"

06:53 Prioritize Team Communication Strategies

11:23 Focused Metrics and Results Alignment

15:15 "Team Success and Strategic Growth"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 01 Aug 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1049 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty challenges Service Advisors to step up their game with a two-week “Service Advisor Challenge,” starting August 4th. Michael emphasizes going beyond the basics by saying “yes” to every qualifying service call and taking in vehicles on the same day, pushing advisors to step out of their comfort zones. He also shares practical strategies on maximizing shop efficiency, clear team communication, and tracking results, comparing the process to a high-stakes game of Tetris.

00:00 "Returning to Service Advisor Basics"

05:35 "Say 'Yes' Challenge Strategy"

06:53 Prioritize Team Communication Strategies

11:23 Focused Metrics and Results Alignment

15:15 "Team Success and Strategic Growth"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Service advisor challenge, service advisor basics, customer lifecycle, shop efficiency, team communication, time management, workflow optimization, handling pressure, growth mindset, saying yes, drop off strategy, maximizing productivity, leveling up, service advisor training, motivating the team, front counter customer service, coaching events, estimate preparation, scheduling strategies, shop organization, technician teamwork, parts ordering, digital vehicle inspection, dispatch management, customer transparency, overcoming complacency, results tracking, performance metrics, shop growth, efficiency tips, goal setting No The Power of Pre-Appointment Estimates for Service Advisors and Auto Shops 42 42 The Power of Pre-Appointment Estimates for Service Advisors and Auto Shops full 36bde58b-910f-4881-9205-f21fad892963 https://AutoFixAdvisorCast.transistor.fm/42 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about the power of pre-appointment estimates as a service advisor. He explains how delivering estimates before a client’s visit increases commitment, transparency, and confidence, leading to higher show rates and greater trust. Michael also highlights how these proactive estimates streamline shop efficiency, allowing parts to be ordered ahead of time and reducing wasted resources.

00:00 Optimizing Client Communication Preferences

04:32 "Pre-Appointment Authorization Importance"

09:30 "Written Commitments Reduce No-Shows"

12:29 Transparent AC Service Estimate Process

14:08 Boost Business Efficiency and Reduce No-Shows


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about the power of pre-appointment estimates as a service advisor. He explains how delivering estimates before a client’s visit increases commitment, transparency, and confidence, leading to higher show rates and greater trust. Michael also highlights how these proactive estimates streamline shop efficiency, allowing parts to be ordered ahead of time and reducing wasted resources.

00:00 Optimizing Client Communication Preferences

04:32 "Pre-Appointment Authorization Importance"

09:30 "Written Commitments Reduce No-Shows"

12:29 Transparent AC Service Estimate Process

14:08 Boost Business Efficiency and Reduce No-Shows


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 25 Jul 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1059 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about the power of pre-appointment estimates as a service advisor. He explains how delivering estimates before a client’s visit increases commitment, transparency, and confidence, leading to higher show rates and greater trust. Michael also highlights how these proactive estimates streamline shop efficiency, allowing parts to be ordered ahead of time and reducing wasted resources.

00:00 Optimizing Client Communication Preferences

04:32 "Pre-Appointment Authorization Importance"

09:30 "Written Commitments Reduce No-Shows"

12:29 Transparent AC Service Estimate Process

14:08 Boost Business Efficiency and Reduce No-Shows


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> pre appointment estimate, service advisor, client commitment, transparency, customer confidence, appointment no shows, CRM communication, text estimates, email estimates, oil service, digital vehicle inspection, authorization process, parts ordering, shop efficiency, customer trust, setting expectations, estimate approval, parts availability, scheduling efficiency, financial consent, operational benefits, maintenance services, communication methods, customer retention, proactive customer service, restocking fees, appointment scheduling, customer satisfaction, automotive repair, efficiency tips No Top 10 Service Advisor Action Items for Building Customer Confidence and Success 41 41 Top 10 Service Advisor Action Items for Building Customer Confidence and Success full 2856145e-d2ae-4753-bb41-031c264c53ca https://AutoFixAdvisorCast.transistor.fm/41 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares his top ten action items, highlighting the importance of greeting customers with confidence, mastering the art of active listening, and providing clear and transparent estimates. Whether you’re new to the advisor desk or looking to up your game, Michael’s practical tips and firsthand stories provide valuable takeaways for anyone in the automotive service industry. 

00:00 Confident Communication is Key

05:39 Effective Service Call Protocol

09:39 Account for Bolt Extraction Costs

13:02 Proactive Customer Service Strategy

14:22 Streamlined Vehicle Pickup Process

18:13 Handling Emergency Car Requests

21:50 Proactive ADAS Alignment Preparations

26:24 Customer Feedback Timing Tips

28:52 Embrace and Learn from Feedback


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares his top ten action items, highlighting the importance of greeting customers with confidence, mastering the art of active listening, and providing clear and transparent estimates. Whether you’re new to the advisor desk or looking to up your game, Michael’s practical tips and firsthand stories provide valuable takeaways for anyone in the automotive service industry. 

00:00 Confident Communication is Key

05:39 Effective Service Call Protocol

09:39 Account for Bolt Extraction Costs

13:02 Proactive Customer Service Strategy

14:22 Streamlined Vehicle Pickup Process

18:13 Handling Emergency Car Requests

21:50 Proactive ADAS Alignment Preparations

26:24 Customer Feedback Timing Tips

28:52 Embrace and Learn from Feedback


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 18 Jul 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1897 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares his top ten action items, highlighting the importance of greeting customers with confidence, mastering the art of active listening, and providing clear and transparent estimates. Whether you’re new to the advisor desk or looking to up your game, Michael’s practical tips and firsthand stories provide valuable takeaways for anyone in the automotive service industry. 

00:00 Confident Communication is Key

05:39 Effective Service Call Protocol

09:39 Account for Bolt Extraction Costs

13:02 Proactive Customer Service Strategy

14:22 Streamlined Vehicle Pickup Process

18:13 Handling Emergency Car Requests

21:50 Proactive ADAS Alignment Preparations

26:24 Customer Feedback Timing Tips

28:52 Embrace and Learn from Feedback


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> service advisor tips, automotive shop management, customer service, confidence, first impressions, phone greetings, reflective listening, customer communication, product knowledge, upselling techniques, proactive recommendations, digital vehicle inspections, transparent estimates, labor pricing, handling customer objections, empathy, follow-up practices, CRM follow-up, customer feedback, negative reviews, technician hydration, AC in shops, team wellbeing, appointment scheduling, repeat customers, service advisor training, trust building, solution selling, estimate clarity, shop software updates No Service Advisors: It's Time to G.R.O.W. Up! 40 40 Service Advisors: It's Time to G.R.O.W. Up! full 7cba0952-6d95-4a0a-8b39-3736d8b8a999 https://AutoFixAdvisorCast.transistor.fm/40 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the concept of G.R.O.W.—Getting Rid of Old Ways—in the world of service advising. Michael shares how breaking free from outdated habits, such as handwritten notes and fragmented communication, can boost shop efficiency and customer satisfaction. He emphasizes the importance of embracing new technology like digital vehicle inspections, holding daily shop huddles, and proactively communicating with clients.

00:00 Digital Vehicle Inspections Adoption Fears

04:00 Inefficiency of Outdated Methods

09:14 Proactive Client Updates Essential

11:23 Proactive Client Communication

13:57 Boost Efficiency with Client Engagement


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the concept of G.R.O.W.—Getting Rid of Old Ways—in the world of service advising. Michael shares how breaking free from outdated habits, such as handwritten notes and fragmented communication, can boost shop efficiency and customer satisfaction. He emphasizes the importance of embracing new technology like digital vehicle inspections, holding daily shop huddles, and proactively communicating with clients.

00:00 Digital Vehicle Inspections Adoption Fears

04:00 Inefficiency of Outdated Methods

09:14 Proactive Client Updates Essential

11:23 Proactive Client Communication

13:57 Boost Efficiency with Client Engagement


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 11 Jul 2025 05:00:00 -0400 Michael Doherty Michael Doherty 978 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the concept of G.R.O.W.—Getting Rid of Old Ways—in the world of service advising. Michael shares how breaking free from outdated habits, such as handwritten notes and fragmented communication, can boost shop efficiency and customer satisfaction. He emphasizes the importance of embracing new technology like digital vehicle inspections, holding daily shop huddles, and proactively communicating with clients.

00:00 Digital Vehicle Inspections Adoption Fears

04:00 Inefficiency of Outdated Methods

09:14 Proactive Client Updates Essential

11:23 Proactive Client Communication

13:57 Boost Efficiency with Client Engagement


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> digital vehicle inspections, service advisor tips, shop management systems, automotive repair efficiency, customer communication, embracing technology, repair order process, shop workflow, morning huddle, shop culture, updating clients, proactive customer updates, point of sale system change, automotive shop modernization, resistance to change, technician communication, automotive software, sticky notes organization, improving efficiency, client relationship building, dealership vs independent shops, shop teamwork, process improvement, small business growth, automotive management network, customer satisfaction, digital transformation, automotive shop best practices, employee engagement, auto shop communication No Convert More Calls With Empathy and Clear Communication in Your Shop 39 39 Convert More Calls With Empathy and Clear Communication in Your Shop full 86ca0985-0afe-49ee-9634-73067f475a07 https://AutoFixAdvisorCast.transistor.fm/39 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about how to turn transactional phone calls into valuable opportunities for customer connection. Michael emphasizes the importance of showing empathy when prospects call with concerns, like a broken AC during a heat wave. He also emphasizes the importance of asking qualifying questions to fully understand the customer's issue, rather than immediately providing price quotes. Finally, Michael emphasizes the importance of setting clear expectations about the diagnostic process, ensuring customers understand what they're getting for their money, and building trust from the very first call.

00:00 Phone Call: AC Recharge Inquiry

03:54 "Empathy in Customer Service Calls"

07:24 Effective Communication in Vehicle Troubleshooting

09:57 Manage Customer Expectations on HVAC Issues

13:22 Building Customer Confidence in Service


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about how to turn transactional phone calls into valuable opportunities for customer connection. Michael emphasizes the importance of showing empathy when prospects call with concerns, like a broken AC during a heat wave. He also emphasizes the importance of asking qualifying questions to fully understand the customer's issue, rather than immediately providing price quotes. Finally, Michael emphasizes the importance of setting clear expectations about the diagnostic process, ensuring customers understand what they're getting for their money, and building trust from the very first call.

00:00 Phone Call: AC Recharge Inquiry

03:54 "Empathy in Customer Service Calls"

07:24 Effective Communication in Vehicle Troubleshooting

09:57 Manage Customer Expectations on HVAC Issues

13:22 Building Customer Confidence in Service


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 04 Jul 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1009 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about how to turn transactional phone calls into valuable opportunities for customer connection. Michael emphasizes the importance of showing empathy when prospects call with concerns, like a broken AC during a heat wave. He also emphasizes the importance of asking qualifying questions to fully understand the customer's issue, rather than immediately providing price quotes. Finally, Michael emphasizes the importance of setting clear expectations about the diagnostic process, ensuring customers understand what they're getting for their money, and building trust from the very first call.

00:00 Phone Call: AC Recharge Inquiry

03:54 "Empathy in Customer Service Calls"

07:24 Effective Communication in Vehicle Troubleshooting

09:57 Manage Customer Expectations on HVAC Issues

13:22 Building Customer Confidence in Service


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> autofix advisor cast, worldpac, automotive shop ac, technician comfort, portacool, shop supplies, service advisor, phone call feedback, vehicle intake process, customer empathy, qualifying questions, ac recharge, freon, trace dye, ac system testing, mechanical components, electrical components, contact information, rapport building, product knowledge, customer expectations, level one ac testing, additional diagnostic testing, clear communication, pricing transparency, transactional vs relational, customer trust, emotional intelligence, prospect conversion, shop efficiency No How Service Advisors Should Handle Comebacks 38 38 How Service Advisors Should Handle Comebacks full 8c27ccc3-4e07-4f75-9a18-a91b16aaac03 https://AutoFixAdvisorCast.transistor.fm/38 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty discusses how service advisors can effectively handle comebacks in the automotive repair industry. Michael emphasizes the importance of taking ownership and being transparent with customers when mistakes happen, reminding listeners that honesty helps build trust and retention. He also shares practical strategies, such as implementing checklists and team accountability, plus fostering a positive shop culture through daily "gratefuls" in morning meetings. 

00:00 Rebuilding Trust After Mistakes

05:00 Transparency & Accountability in Auto Work

09:09 "Adapting to Unscripted Comebacks"

10:36 Car Window Calibration & Maintenance

13:50 "Mindset Shift Strategy"

15:43 "Make It Right for Clients"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty discusses how service advisors can effectively handle comebacks in the automotive repair industry. Michael emphasizes the importance of taking ownership and being transparent with customers when mistakes happen, reminding listeners that honesty helps build trust and retention. He also shares practical strategies, such as implementing checklists and team accountability, plus fostering a positive shop culture through daily "gratefuls" in morning meetings. 

00:00 Rebuilding Trust After Mistakes

05:00 Transparency & Accountability in Auto Work

09:09 "Adapting to Unscripted Comebacks"

10:36 Car Window Calibration & Maintenance

13:50 "Mindset Shift Strategy"

15:43 "Make It Right for Clients"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 27 Jun 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1060 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty discusses how service advisors can effectively handle comebacks in the automotive repair industry. Michael emphasizes the importance of taking ownership and being transparent with customers when mistakes happen, reminding listeners that honesty helps build trust and retention. He also shares practical strategies, such as implementing checklists and team accountability, plus fostering a positive shop culture through daily "gratefuls" in morning meetings. 

00:00 Rebuilding Trust After Mistakes

05:00 Transparency & Accountability in Auto Work

09:09 "Adapting to Unscripted Comebacks"

10:36 Car Window Calibration & Maintenance

13:50 "Mindset Shift Strategy"

15:43 "Make It Right for Clients"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> comebacks, service advisor, client experience, accountability, checklists, technician mistakes, customer retention, team effort, shop culture, honesty, transparency, ownership, customer follow-up, bad reviews, shop meetings, morning meetings, grateful practice, process improvement, quality control, vehicle inspection, torque check, brake work, suspension work, vehicle alignment, customer communication, conflict resolution, customer satisfaction, work order process, professional integrity, WorldPAC Training Institute No The History of the Service Advisor Role in Auto Repair 37 37 The History of the Service Advisor Role in Auto Repair full 081f3ac2-cb06-4b61-a0c5-70ecd434b432 https://AutoFixAdvisorCast.transistor.fm/37 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty takes listeners through the evolution of the service advisor role in the automotive industry. Michael highlights the shift from handwritten repair orders on carbon pads to the adoption of digital tools, emphasizing how today’s advisors are not just ticket writers but relationship builders, educators, and strategists. He also discusses the growing impact of AI and digital vehicle inspections, encouraging advisors to embrace new technologies and attend industry events, such as the upcoming ASTA Expo, to stay connected, informed, and prepared for the future.

Register for the ASTA Expo HERE

00:00 The Evolution of Service Advisors

06:32 AI Tools Enhancing Service Advisor Roles

09:31 Building Client Trust Through Transparency

12:14 "Eleanor Performance's Life-Changing Expo"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty takes listeners through the evolution of the service advisor role in the automotive industry. Michael highlights the shift from handwritten repair orders on carbon pads to the adoption of digital tools, emphasizing how today’s advisors are not just ticket writers but relationship builders, educators, and strategists. He also discusses the growing impact of AI and digital vehicle inspections, encouraging advisors to embrace new technologies and attend industry events, such as the upcoming ASTA Expo, to stay connected, informed, and prepared for the future.

Register for the ASTA Expo HERE

00:00 The Evolution of Service Advisors

06:32 AI Tools Enhancing Service Advisor Roles

09:31 Building Client Trust Through Transparency

12:14 "Eleanor Performance's Life-Changing Expo"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 20 Jun 2025 05:00:00 -0400 Michael Doherty Michael Doherty 934 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty takes listeners through the evolution of the service advisor role in the automotive industry. Michael highlights the shift from handwritten repair orders on carbon pads to the adoption of digital tools, emphasizing how today’s advisors are not just ticket writers but relationship builders, educators, and strategists. He also discusses the growing impact of AI and digital vehicle inspections, encouraging advisors to embrace new technologies and attend industry events, such as the upcoming ASTA Expo, to stay connected, informed, and prepared for the future.

Register for the ASTA Expo HERE

00:00 The Evolution of Service Advisors

06:32 AI Tools Enhancing Service Advisor Roles

09:31 Building Client Trust Through Transparency

12:14 "Eleanor Performance's Life-Changing Expo"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Service advisor evolution, automotive industry, customer satisfaction index, CSI scores, service writer, repair orders, digital disruption, shop management system, CRMs, online appointments, Google reviews, ADAS calibrations, digital vehicle inspections, DVIs, customer experience, electric vehicles (EV), battery diagnostics, transparency tools, technician communication, AI tools, shop workflow optimization, ethical selling, automotive podcasts, service advisor training, automotive events, ASTA Expo, Google local service ads, conflict resolution, soft skills, relationship building, automotive community No Turning Price Shoppers Into Loyal Clients at the Repair Shop 36 36 Turning Price Shoppers Into Loyal Clients at the Repair Shop full ff533ca6-c83b-4cdb-8040-93cbf0ea93ed https://AutoFixAdvisorCast.transistor.fm/36 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty explores effective strategies for dealing with price shoppers in the service advisor role. Michael emphasizes that price inquiries are often opportunities in disguise, suggesting that you should approach these calls with curiosity, confidence, and a focus on building human connection. By asking the right questions, delivering value beyond just price, and genuinely connecting with customers, advisors can transform reluctant callers into loyal clients.

00:00 Reframing Price Shoppers' Potential

03:14 Converting Price Shoppers' Mindset

07:29 Engaging Price-Shopping Customers

11:21 Car Repair Inquiry

13:55 Introvert Communication: Handling Email Requests


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty explores effective strategies for dealing with price shoppers in the service advisor role. Michael emphasizes that price inquiries are often opportunities in disguise, suggesting that you should approach these calls with curiosity, confidence, and a focus on building human connection. By asking the right questions, delivering value beyond just price, and genuinely connecting with customers, advisors can transform reluctant callers into loyal clients.

00:00 Reframing Price Shoppers' Potential

03:14 Converting Price Shoppers' Mindset

07:29 Engaging Price-Shopping Customers

11:21 Car Repair Inquiry

13:55 Introvert Communication: Handling Email Requests


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 13 Jun 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1113 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty explores effective strategies for dealing with price shoppers in the service advisor role. Michael emphasizes that price inquiries are often opportunities in disguise, suggesting that you should approach these calls with curiosity, confidence, and a focus on building human connection. By asking the right questions, delivering value beyond just price, and genuinely connecting with customers, advisors can transform reluctant callers into loyal clients.

00:00 Reframing Price Shoppers' Potential

03:14 Converting Price Shoppers' Mindset

07:29 Engaging Price-Shopping Customers

11:21 Car Repair Inquiry

13:55 Introvert Communication: Handling Email Requests


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> service advisor, price shoppers, automotive industry, building client relationships, customer trust, value vs price, client conversion, customer confidence, rapport building, phone etiquette, qualifying questions, customer needs, vehicle inspection, transparency, shop differentiation, certified technicians, customer experience, warranty, professionalism, handling objections, communication skills, sales process, converting leads, proactive service, appointment setting, AC inspection, Freon level check, bad customer experience, trust building, service advisor mindset No Why "Waiters" At Your Repair Shop Are KILLING You! 35 35 Why "Waiters" At Your Repair Shop Are KILLING You! full 42252e74-b1b5-4be2-96b1-b43ca33bfa99 https://AutoFixAdvisorCast.transistor.fm/35 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty addresses the challenges related to "waiter" vehicles at repair shops. Michael provides honest insights from recent discussions with shops across the country, emphasizing the disruptions that waiters can cause to both customer service and shop workflow. He highlights the significance of establishing clear expectations with clients, promoting drop-offs over waiters to ensure thorough inspections and reduce mistakes.

00:00 Customer Expectations vs. Service Efficiency

03:05 Rushed Mistakes Disrupt Technician Efficiency

07:01 Nearby Tire Pressure Assistance

10:31 Interrupting Mechanics Mid-Task Dilemma

12:45 Automotive Service Coordination Tips


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty addresses the challenges related to "waiter" vehicles at repair shops. Michael provides honest insights from recent discussions with shops across the country, emphasizing the disruptions that waiters can cause to both customer service and shop workflow. He highlights the significance of establishing clear expectations with clients, promoting drop-offs over waiters to ensure thorough inspections and reduce mistakes.

00:00 Customer Expectations vs. Service Efficiency

03:05 Rushed Mistakes Disrupt Technician Efficiency

07:01 Nearby Tire Pressure Assistance

10:31 Interrupting Mechanics Mid-Task Dilemma

12:45 Automotive Service Coordination Tips


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 06 Jun 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1154 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty addresses the challenges related to "waiter" vehicles at repair shops. Michael provides honest insights from recent discussions with shops across the country, emphasizing the disruptions that waiters can cause to both customer service and shop workflow. He highlights the significance of establishing clear expectations with clients, promoting drop-offs over waiters to ensure thorough inspections and reduce mistakes.

00:00 Customer Expectations vs. Service Efficiency

03:05 Rushed Mistakes Disrupt Technician Efficiency

07:01 Nearby Tire Pressure Assistance

10:31 Interrupting Mechanics Mid-Task Dilemma

12:45 Automotive Service Coordination Tips


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> waiter vehicles, drop-off vehicles, service advisor, technician efficiency, customer expectations, vehicle inspection, production line, scheduling, oil service, flat bay, shop logistics, loaner cars, Uber rides, time crunch, rushed jobs, technician workflow, communication, shop culture, morning meetings, digital vehicle inspection, point of sale system, estimate preparation, brake service, safety check, proactive AC services, Freon check, cabin filter, customer education, appointment booking, team coordination, comeback prevention No Use The Traffic Light Method to Retain More Clients! 34 34 Use The Traffic Light Method to Retain More Clients! full bd04aa25-26fc-43fd-a5ee-75634f337c46 https://AutoFixAdvisorCast.transistor.fm/34 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the challenges service advisors face when communicating repairs to clients. Michael emphasizes that the advisor’s role is not to sell repairs, but to provide peace of mind by building trust and clearly explaining vehicle needs. He introduces the “traffic light method” as an effective communication tool—using green, yellow, and red markers—to help clients better understand the urgency and status of their vehicle’s services. 

00:00 Understanding Vehicle Service Recommendations

03:52 Traffic Light Method Explained

09:19 Traffic Light System for Vehicle Maintenance

10:43 Proactively Plan for Car Repairs

13:23 Promote and Subscribe to Podcast


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the challenges service advisors face when communicating repairs to clients. Michael emphasizes that the advisor’s role is not to sell repairs, but to provide peace of mind by building trust and clearly explaining vehicle needs. He introduces the “traffic light method” as an effective communication tool—using green, yellow, and red markers—to help clients better understand the urgency and status of their vehicle’s services. 

00:00 Understanding Vehicle Service Recommendations

03:52 Traffic Light Method Explained

09:19 Traffic Light System for Vehicle Maintenance

10:43 Proactively Plan for Car Repairs

13:23 Promote and Subscribe to Podcast


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 30 May 2025 05:00:00 -0400 Michael Doherty Michael Doherty 866 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the challenges service advisors face when communicating repairs to clients. Michael emphasizes that the advisor’s role is not to sell repairs, but to provide peace of mind by building trust and clearly explaining vehicle needs. He introduces the “traffic light method” as an effective communication tool—using green, yellow, and red markers—to help clients better understand the urgency and status of their vehicle’s services. 

00:00 Understanding Vehicle Service Recommendations

03:52 Traffic Light Method Explained

09:19 Traffic Light System for Vehicle Maintenance

10:43 Proactively Plan for Car Repairs

13:23 Promote and Subscribe to Podcast


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> service advisor, automotive repair, client relationships, peace of mind, customer mistrust, automotive shops, repair authorization, service explanation, technical jargon, communication strategy, cognitive overload, selling repairs, informing clients, Digital Vehicle Inspection (DVI), traffic light method, green yellow red system, vehicle maintenance, recommended services, building trust, client education, actionable items, positive communication, customer engagement, color-coded inspection, repair prioritization, vehicle safety, loaner car, transportation solutions, cost versus value, business value proposition No Why Discounting Fails and Adding Value Wins Loyal Clients 33 33 Why Discounting Fails and Adding Value Wins Loyal Clients full 9813b0f4-80fe-4b5c-b31f-6d09bfff1965 https://AutoFixAdvisorCast.transistor.fm/33 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty tackles the hot topic of shop discounting, sharing why he believes it’s not a sustainable strategy for service advisors. He explains how leading with price attracts low-loyalty customers and undermines the value a quality shop brings. Instead, Michael encourages advisors to focus on building genuine value through transparency, outstanding customer experiences, and even simple gestures like shop tours, transforming first-time visitors into loyal, long-term clients.

00:00 "Commission vs. Client Care Debate"

03:26 "The Pitfalls of Low-Price Buyers"

08:39 "Comprehensive Oil Service Approach"

11:10 "Stand Out with Exceptional Service"

14:17 Enhancing Client Experience Strategies

16:58 Choosing Service for Experience


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty tackles the hot topic of shop discounting, sharing why he believes it’s not a sustainable strategy for service advisors. He explains how leading with price attracts low-loyalty customers and undermines the value a quality shop brings. Instead, Michael encourages advisors to focus on building genuine value through transparency, outstanding customer experiences, and even simple gestures like shop tours, transforming first-time visitors into loyal, long-term clients.

00:00 "Commission vs. Client Care Debate"

03:26 "The Pitfalls of Low-Price Buyers"

08:39 "Comprehensive Oil Service Approach"

11:10 "Stand Out with Exceptional Service"

14:17 Enhancing Client Experience Strategies

16:58 Choosing Service for Experience


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 23 May 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1197 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty tackles the hot topic of shop discounting, sharing why he believes it’s not a sustainable strategy for service advisors. He explains how leading with price attracts low-loyalty customers and undermines the value a quality shop brings. Instead, Michael encourages advisors to focus on building genuine value through transparency, outstanding customer experiences, and even simple gestures like shop tours, transforming first-time visitors into loyal, long-term clients.

00:00 "Commission vs. Client Care Debate"

03:26 "The Pitfalls of Low-Price Buyers"

08:39 "Comprehensive Oil Service Approach"

11:10 "Stand Out with Exceptional Service"

14:17 Enhancing Client Experience Strategies

16:58 Choosing Service for Experience


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> service advisor, auto repair shop, discounting, client retention, pay structure, commission, salary, bonus, new clients, commodity, value building, brakes service, oil change, oil service, customer experience, loyalty, pricing strategy, phone skills, first-time clients, ASE certified technicians, transparency, convenience, multi-point inspection, competition, shop tour, premium parts, diagnostic equipment, service differentiation, customer relationship, shop atmosphere No Service Advisor Secrets to Better Customer Retention 32 32 Service Advisor Secrets to Better Customer Retention full 32f78354-7d29-4c2b-ad49-bc6535ed493b https://AutoFixAdvisorCast.transistor.fm/32 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks through strategies for turning first-time customers into loyal, returning clients. He says you MUST create a memorable and personal customer experience, especially during that initial visit. Michael also outlines the value of personalized follow-up, beyond automated reminders, and suggests building a retention calendar to keep your shop top of mind without being a nuisance.

00:00 Customer Retention Challenges

05:12 Customer Misconceptions on Service Costs

06:33 "Client Retention Through Personal Touch"

10:26 Customer Appointment & Retention Strategy

13:20 Engaging Customers Beyond Car Service


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks through strategies for turning first-time customers into loyal, returning clients. He says you MUST create a memorable and personal customer experience, especially during that initial visit. Michael also outlines the value of personalized follow-up, beyond automated reminders, and suggests building a retention calendar to keep your shop top of mind without being a nuisance.

00:00 Customer Retention Challenges

05:12 Customer Misconceptions on Service Costs

06:33 "Client Retention Through Personal Touch"

10:26 Customer Appointment & Retention Strategy

13:20 Engaging Customers Beyond Car Service


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 16 May 2025 05:00:00 -0400 Michael Doherty Michael Doherty 946 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks through strategies for turning first-time customers into loyal, returning clients. He says you MUST create a memorable and personal customer experience, especially during that initial visit. Michael also outlines the value of personalized follow-up, beyond automated reminders, and suggests building a retention calendar to keep your shop top of mind without being a nuisance.

00:00 Customer Retention Challenges

05:12 Customer Misconceptions on Service Costs

06:33 "Client Retention Through Personal Touch"

10:26 Customer Appointment & Retention Strategy

13:20 Engaging Customers Beyond Car Service


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> customer retention, service advisor tips, automotive shop marketing, client loyalty, follow-up strategy, customer experience, first-time clients, CRM automation, personal connection, appointment reminders, retention calendar, post-service follow-up, service tips, seasonal maintenance, building trust, customer satisfaction, Google reviews, personalization, client relationships, word of mouth referrals, marketing strategies, client engagement, memorable experience, automotive service industry, service reminders, oil change notification, staff communication, customer feedback, maintenance reminders, automotive business profitability No Service Advisors - Do You Smile Through The Phone? 31 31 Service Advisors - Do You Smile Through The Phone? full 7c234575-72da-4417-b24f-040de08a9e21 https://AutoFixAdvisorCast.transistor.fm/31 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty tackles a recurring topic among auto shops: the importance of phone skills for service advisors. Michael emphasizes how creating a positive first impression and building value during the initial call can turn first-time callers into loyal clients. He offers actionable tips such as "smiling through the phone" with upbeat tonality, using the caller’s name to build rapport, and role-playing calls to refine skills.

00:00 "Welcoming Clients Effectively"

05:56 Award-Winning Auto Shop

07:25 Persistent Callbacks Encountered

12:13 "Building Value with New Clients"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty tackles a recurring topic among auto shops: the importance of phone skills for service advisors. Michael emphasizes how creating a positive first impression and building value during the initial call can turn first-time callers into loyal clients. He offers actionable tips such as "smiling through the phone" with upbeat tonality, using the caller’s name to build rapport, and role-playing calls to refine skills.

00:00 "Welcoming Clients Effectively"

05:56 Award-Winning Auto Shop

07:25 Persistent Callbacks Encountered

12:13 "Building Value with New Clients"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 09 May 2025 05:00:00 -0400 Michael Doherty Michael Doherty 887 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty tackles a recurring topic among auto shops: the importance of phone skills for service advisors. Michael emphasizes how creating a positive first impression and building value during the initial call can turn first-time callers into loyal clients. He offers actionable tips such as "smiling through the phone" with upbeat tonality, using the caller’s name to build rapport, and role-playing calls to refine skills.

00:00 "Welcoming Clients Effectively"

05:56 Award-Winning Auto Shop

07:25 Persistent Callbacks Encountered

12:13 "Building Value with New Clients"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> phone skills, service advisor, building value, customer experience, first-time callers, tonality, smiling through the phone, client retention, automotive marketing, lead conversion, appointment setting, call recording, call playback, role play, mock calls, service advisor training, customer questions, qualifying questions, price inquiries, shop branding, digital inspections, warranties, complimentary shuttle service, community support, client rapport, mindset shift, follow-up techniques, service advisor coaching, client communication, automotive customer service No Turning DIYers Into Loyal Customers | Service Advisors Listen Up! 30 30 Turning DIYers Into Loyal Customers | Service Advisors Listen Up! full d857394e-9356-49ba-8bff-dbbe44f42c85 https://AutoFixAdvisorCast.transistor.fm/30 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about that issue we all struggle with... Converting do-it-yourselfers into loyal shop customers. Michael shares his personal experiences growing up around DIY car repairs and emphasizes the importance of validating a DIYer's knowledge and effort rather than dismissing it. He outlines practical techniques for advisors, such as establishing rapport through collaboration, asking qualifying questions, and explaining shop processes transparently.

00:00 Reaching Reluctant DIY Clients

04:44 DIY Car Repair Challenges

07:48 Troubleshooting Car Issues Remotely

11:20 YouTube Diagnostics vs. Professional Tools

14:21 Constructive Communication with Clients


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about that issue we all struggle with... Converting do-it-yourselfers into loyal shop customers. Michael shares his personal experiences growing up around DIY car repairs and emphasizes the importance of validating a DIYer's knowledge and effort rather than dismissing it. He outlines practical techniques for advisors, such as establishing rapport through collaboration, asking qualifying questions, and explaining shop processes transparently.

00:00 Reaching Reluctant DIY Clients

04:44 DIY Car Repair Challenges

07:48 Troubleshooting Car Issues Remotely

11:20 YouTube Diagnostics vs. Professional Tools

14:21 Constructive Communication with Clients


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 02 May 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1175 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about that issue we all struggle with... Converting do-it-yourselfers into loyal shop customers. Michael shares his personal experiences growing up around DIY car repairs and emphasizes the importance of validating a DIYer's knowledge and effort rather than dismissing it. He outlines practical techniques for advisors, such as establishing rapport through collaboration, asking qualifying questions, and explaining shop processes transparently.

00:00 Reaching Reluctant DIY Clients

04:44 DIY Car Repair Challenges

07:48 Troubleshooting Car Issues Remotely

11:20 YouTube Diagnostics vs. Professional Tools

14:21 Constructive Communication with Clients


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> DIY, service advisors, customer communication, pride and dignity, automotive repair, handling customer inquiries, client conversion, validation of knowledge, empathy in customer service, pricing discussions, client-supplied parts, diagnostic process, OBD2 scanners, YouTube car repairs, shop policies, repeat customers, building rapport, collaboration, transparency, booking appointments, customer frustration, technical language, aftermarket tools, customer experience, referrals, automotive diagnostics, car maintenance, shop equipment, intake manifold, towing non-running cars No How Service Advisors Can Decode Customer Body Language 29 29 How Service Advisors Can Decode Customer Body Language full 8f02ee59-d31b-4316-825d-eda880dc8912 https://AutoFixAdvisorCast.transistor.fm/29 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In today's episode, Michael Doherty dives into the art of reading customers’ nonverbal cues and matching their communication styles at the front counter. He highlights how noticing body language, energy levels, and first impressions can help service advisors build trust faster and improve approval rates on recommended work. Michael also breaks down different customer personality types—from the analytical to the expressive—and offers practical tips on adapting interactions to each style. 

00:00 Understanding Customer Body Language

04:53 Understanding Customer Concerns

07:10 "Trunk Bag Check Ritual"

10:50 "Adapting to Customer Styles"

15:14 Adapting to Client Personalities

19:40 Mirroring Body Language for Clients


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In today's episode, Michael Doherty dives into the art of reading customers’ nonverbal cues and matching their communication styles at the front counter. He highlights how noticing body language, energy levels, and first impressions can help service advisors build trust faster and improve approval rates on recommended work. Michael also breaks down different customer personality types—from the analytical to the expressive—and offers practical tips on adapting interactions to each style. 

00:00 Understanding Customer Body Language

04:53 Understanding Customer Concerns

07:10 "Trunk Bag Check Ritual"

10:50 "Adapting to Customer Styles"

15:14 Adapting to Client Personalities

19:40 Mirroring Body Language for Clients


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 25 Apr 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1366 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In today's episode, Michael Doherty dives into the art of reading customers’ nonverbal cues and matching their communication styles at the front counter. He highlights how noticing body language, energy levels, and first impressions can help service advisors build trust faster and improve approval rates on recommended work. Michael also breaks down different customer personality types—from the analytical to the expressive—and offers practical tips on adapting interactions to each style. 

00:00 Understanding Customer Body Language

04:53 Understanding Customer Concerns

07:10 "Trunk Bag Check Ritual"

10:50 "Adapting to Customer Styles"

15:14 Adapting to Client Personalities

19:40 Mirroring Body Language for Clients


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> nonverbal communication, customer body language, service advisor tips, energy levels, communication styles, building trust, customer first impressions, matching customer style, reading cues, customer personality types, mirroring, analyzer customer, driver customer, amiable customer, expressive customer, adapting communication, customer rapport, disarming customers, bad shop experiences, customer pet peeves, qualifying questions, shop customer retention, verbal matching, physical mirroring, customer concerns, body language basics, sensory issues clients, service approval rates, trust-building techniques, customer relationship management, shop customer service No Service Advisors! Are You A Visionary or Integrator? 28 28 Service Advisors! Are You A Visionary or Integrator? full 0b74a8ba-f16d-46ba-b88b-18e24f99c508 https://AutoFixAdvisorCast.transistor.fm/28 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about two types of repair shop service advisors. Visionaries and integrators. Do you know which one you are? And if you do, do you know the best way to be effective and tap into your skills? Michael will help with both today. He also talks about “golden handcuffs,” exploring the balance between rewarding loyalty and preventing burnout, and stresses the value of transparency and growth opportunities for service advisors.

00:00 Visionaries & Integrators in Business

04:11 Visionary or Integrator? Choose Wisely

08:38 Retention and Growth for Service Advisors

12:42 Golden Handcuffs: Enticing Benefits

13:40 Service Advisor Loyalty Insights


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about two types of repair shop service advisors. Visionaries and integrators. Do you know which one you are? And if you do, do you know the best way to be effective and tap into your skills? Michael will help with both today. He also talks about “golden handcuffs,” exploring the balance between rewarding loyalty and preventing burnout, and stresses the value of transparency and growth opportunities for service advisors.

00:00 Visionaries & Integrators in Business

04:11 Visionary or Integrator? Choose Wisely

08:38 Retention and Growth for Service Advisors

12:42 Golden Handcuffs: Enticing Benefits

13:40 Service Advisor Loyalty Insights


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 18 Apr 2025 05:00:00 -0400 Michael Doherty Michael Doherty 968 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about two types of repair shop service advisors. Visionaries and integrators. Do you know which one you are? And if you do, do you know the best way to be effective and tap into your skills? Michael will help with both today. He also talks about “golden handcuffs,” exploring the balance between rewarding loyalty and preventing burnout, and stresses the value of transparency and growth opportunities for service advisors.

00:00 Visionaries & Integrators in Business

04:11 Visionary or Integrator? Choose Wisely

08:38 Retention and Growth for Service Advisors

12:42 Golden Handcuffs: Enticing Benefits

13:40 Service Advisor Loyalty Insights


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> visionary, integrator, service advisor, auto repair shop, shop owner, shop operations, idea implementation, team alignment, accountability, process improvement, customer experience, digital inspections, shop management, leadership roles, execution, collaboration, communication, new ideas, retention bonuses, tiered pay system, employee loyalty, turnover reduction, technician billable hours, training opportunities, financial transparency, shop finances, labor rates, AI tools, work-life balance, golden handcuffs No Don't Sell To Clients, Educate Them! Tips For Service Advisors 27 27 Don't Sell To Clients, Educate Them! Tips For Service Advisors full 3e6158d6-21e7-45df-860b-145ed970f9ad https://AutoFixAdvisorCast.transistor.fm/27 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about how to shift from a sales-oriented mindset to one focused on education and trust as a service advisor. He shares tips on enhancing customer relationships by educating clients about their vehicle needs, which creates trust and transparency. Michael also discusses the significance of prioritizing safety and reliability in service recommendations, encouraging service advisors to communicate effectively with both clients and technicians for better outcomes. 

00:00 Service Advisor Sales Improvement

06:00 Explaining Air and Cabin Filters

08:23 Dental Care and Brake Pads Metaphor

10:41 Prioritizing Safety in Estimates

15:47 "Genuine Communication Boosts Sales"

16:47 Autofix Advisor Cast Sign-off


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about how to shift from a sales-oriented mindset to one focused on education and trust as a service advisor. He shares tips on enhancing customer relationships by educating clients about their vehicle needs, which creates trust and transparency. Michael also discusses the significance of prioritizing safety and reliability in service recommendations, encouraging service advisors to communicate effectively with both clients and technicians for better outcomes. 

00:00 Service Advisor Sales Improvement

06:00 Explaining Air and Cabin Filters

08:23 Dental Care and Brake Pads Metaphor

10:41 Prioritizing Safety in Estimates

15:47 "Genuine Communication Boosts Sales"

16:47 Autofix Advisor Cast Sign-off


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 11 Apr 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1125 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty talks about how to shift from a sales-oriented mindset to one focused on education and trust as a service advisor. He shares tips on enhancing customer relationships by educating clients about their vehicle needs, which creates trust and transparency. Michael also discusses the significance of prioritizing safety and reliability in service recommendations, encouraging service advisors to communicate effectively with both clients and technicians for better outcomes. 

00:00 Service Advisor Sales Improvement

06:00 Explaining Air and Cabin Filters

08:23 Dental Care and Brake Pads Metaphor

10:41 Prioritizing Safety in Estimates

15:47 "Genuine Communication Boosts Sales"

16:47 Autofix Advisor Cast Sign-off


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Service advisor, Sales mindset, Customer education, Shop owners, Transparency, DVIs, Customer trust, Automotive services, Vehicle maintenance, Air filter, Cabin filter, Brake pads, Coolant service, Routine maintenance, Sales pressure, Client communication, Customer engagement, Estimate prioritization, Safety and reliability, Technician write-ups, Ethical balance, Customer relatability, Professional guidance, Service recommendations, Shop management, Customer satisfaction, Sales commission, Automotive analogy, Service consistency, WorldPAC sponsorship No Service Advisors! It's Time To Prep for Busy Season At Your Shop! 26 26 Service Advisors! It's Time To Prep for Busy Season At Your Shop! full 7356fa05-c7e5-4d43-9e18-ca12f91269d7 https://AutoFixAdvisorCast.transistor.fm/26 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty helps you prepare for the busy spring season! Michael says to ensure all shop equipment, such as lifts and alignment racks, are serviced and certified to avoid downtime. He also shares insights on creating a team-oriented environment where service advisors and technicians go above and beyond for clients by checking for recalls and offering personalized service.

00:00 Essential Shop Maintenance Practices

04:01 Proactive Mindset: Essential Everywhere

06:46 Embrace Transparent Vehicle Inspections

10:31 Check Vehicle Recall Status

14:27 "Helping Clients is Everyone's Job"

17:09 "Prioritizing Client Care"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty helps you prepare for the busy spring season! Michael says to ensure all shop equipment, such as lifts and alignment racks, are serviced and certified to avoid downtime. He also shares insights on creating a team-oriented environment where service advisors and technicians go above and beyond for clients by checking for recalls and offering personalized service.

00:00 Essential Shop Maintenance Practices

04:01 Proactive Mindset: Essential Everywhere

06:46 Embrace Transparent Vehicle Inspections

10:31 Check Vehicle Recall Status

14:27 "Helping Clients is Everyone's Job"

17:09 "Prioritizing Client Care"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 04 Apr 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1127 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty helps you prepare for the busy spring season! Michael says to ensure all shop equipment, such as lifts and alignment racks, are serviced and certified to avoid downtime. He also shares insights on creating a team-oriented environment where service advisors and technicians go above and beyond for clients by checking for recalls and offering personalized service.

00:00 Essential Shop Maintenance Practices

04:01 Proactive Mindset: Essential Everywhere

06:46 Embrace Transparent Vehicle Inspections

10:31 Check Vehicle Recall Status

14:27 "Helping Clients is Everyone's Job"

17:09 "Prioritizing Client Care"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> service advisor, busy season, shop maintenance, equipment inspection, lift service, refrigerant, AC machine, alignment rack, ADAS calibration, client service, customer service, digital vehicle inspection, tire pressure check, oil level check, coolant level check, NHTSA recalls, sunroof drain, fluid level, proactive service, client relationship, appointment reminder, Freon level, cabin filter, sunroof slides, service history, ECM update, scan tool, software update No Becoming a Skittle-Pooping Unicorn. AKA - A Great Advisor 25 25 Becoming a Skittle-Pooping Unicorn. AKA - A Great Advisor full 75ecff08-4656-4bc0-a7e8-8afab14ad711 https://AutoFixAdvisorCast.transistor.fm/25 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares how to become a standout service advisor. Or, like one technician on Reddit said, a "skittle pooping unicorn." Michael says early preparation for the day is critical and that an advisor should arrive at least half an hour early to set goals. Additionally, he highlights the necessity of team unity, encouraging service advisors to share positive customer feedback with technicians and suggesting small rewards to foster motivation and cohesion in the shop.

00:00 "Becoming the Unicorn Advisor"

05:41 "Reward through Team Effort"

07:52 Morning Positivity and Rewards Initiative

10:50 Boosting Service Advisor Efficiency

13:49 "Appreciation and Effort Acknowledgment"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares how to become a standout service advisor. Or, like one technician on Reddit said, a "skittle pooping unicorn." Michael says early preparation for the day is critical and that an advisor should arrive at least half an hour early to set goals. Additionally, he highlights the necessity of team unity, encouraging service advisors to share positive customer feedback with technicians and suggesting small rewards to foster motivation and cohesion in the shop.

00:00 "Becoming the Unicorn Advisor"

05:41 "Reward through Team Effort"

07:52 Morning Positivity and Rewards Initiative

10:50 Boosting Service Advisor Efficiency

13:49 "Appreciation and Effort Acknowledgment"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 28 Mar 2025 05:00:00 -0400 Michael Doherty Michael Doherty 964 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares how to become a standout service advisor. Or, like one technician on Reddit said, a "skittle pooping unicorn." Michael says early preparation for the day is critical and that an advisor should arrive at least half an hour early to set goals. Additionally, he highlights the necessity of team unity, encouraging service advisors to share positive customer feedback with technicians and suggesting small rewards to foster motivation and cohesion in the shop.

00:00 "Becoming the Unicorn Advisor"

05:41 "Reward through Team Effort"

07:52 Morning Positivity and Rewards Initiative

10:50 Boosting Service Advisor Efficiency

13:49 "Appreciation and Effort Acknowledgment"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Autofix Advisor Cast, service advisor, client relationships, Reddit, skittle pooping unicorn, good service advisor, levels of service advisors, preparing for the day, planning, team effort, goal setting, checklist, achieve goals, morning meeting, positive feedback, Google reviews, team unity, independent automotive shops, marketing, customer experience, client satisfaction, shop efficiency, technician, shop environment, teamwork, discipline, personal goals, effort, humble, self-improvement. No Phone Conversation Tips For Service Advisors. Do You Actively Listen? 24 24 Phone Conversation Tips For Service Advisors. Do You Actively Listen? full c7f458f4-f700-4858-bda2-acfd506787f7 https://AutoFixAdvisorCast.transistor.fm/24 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In today's episode, Michael Doherty talks about active listening for service advisors. He points out the common issue of disengagement during phone conversations and emphasizes the significance of staying attentive and reiterating client concerns to ensure clear communication. Michael also highlights the need for adaptability in handling unexpected changes in shop schedules and effectively managing client expectations. 

00:00 Active Listening Challenges in Client Calls

03:51 Active Listening in Service Calls

08:41 Proactive Client Communication

12:08 "Prioritize Client-Centric Auto Service"

13:17 Active Listening and Professional Communication


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In today's episode, Michael Doherty talks about active listening for service advisors. He points out the common issue of disengagement during phone conversations and emphasizes the significance of staying attentive and reiterating client concerns to ensure clear communication. Michael also highlights the need for adaptability in handling unexpected changes in shop schedules and effectively managing client expectations. 

00:00 Active Listening Challenges in Client Calls

03:51 Active Listening in Service Calls

08:41 Proactive Client Communication

12:08 "Prioritize Client-Centric Auto Service"

13:17 Active Listening and Professional Communication


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 21 Mar 2025 05:00:00 -0400 Michael Doherty Michael Doherty 940 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In today's episode, Michael Doherty talks about active listening for service advisors. He points out the common issue of disengagement during phone conversations and emphasizes the significance of staying attentive and reiterating client concerns to ensure clear communication. Michael also highlights the need for adaptability in handling unexpected changes in shop schedules and effectively managing client expectations. 

00:00 Active Listening Challenges in Client Calls

03:51 Active Listening in Service Calls

08:41 Proactive Client Communication

12:08 "Prioritize Client-Centric Auto Service"

13:17 Active Listening and Professional Communication


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> WorldPac, Service Advisor, Active Listening, Client Engagement, Independent Shops, Phone Call, Zoom Meeting, Service Advisor Perspective, Client Relationships, Vehicle Repairs, Customer Needs, Adaptability, Communication, Digital Vehicle Inspection, BMW Service, Maintenance, Technician, Parts Issues, Client Trust, Appointment Scheduling, Vehicle Inspection, Repair Estimates, Customer Satisfaction, Shop Workflow, Problem Solving, Service and Maintenance, Transparency, Business Growth, Industry Insights. No My Thoughts From Vision 2025 in Kansas City 23 23 My Thoughts From Vision 2025 in Kansas City full c0e40eb4-997b-4c66-88bb-a61fb83be07c https://AutoFixAdvisorCast.transistor.fm/23 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares his takeaways from Vision Hi-Tech Training and Expo. He tells the story of his travel to the event, highlighting the professionalism of the Southwest team despite the long and exhausting day. Michael also talks about co-teaching a service advisor class with Chris Cotton, describing it as an exhilarating experience that sparked his passion for teaching. 

00:00 "Exhausting Travel with Lost Bag"

05:59 Customers Feel Like Numbers: 61%

07:05 "Service Advisor Best Practices"

11:25 Vision Expo Highlights & Technician Solutions

15:20 "Exceed Expectations, Personalize Service"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares his takeaways from Vision Hi-Tech Training and Expo. He tells the story of his travel to the event, highlighting the professionalism of the Southwest team despite the long and exhausting day. Michael also talks about co-teaching a service advisor class with Chris Cotton, describing it as an exhilarating experience that sparked his passion for teaching. 

00:00 "Exhausting Travel with Lost Bag"

05:59 Customers Feel Like Numbers: 61%

07:05 "Service Advisor Best Practices"

11:25 Vision Expo Highlights & Technician Solutions

15:20 "Exceed Expectations, Personalize Service"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 14 Mar 2025 05:00:00 -0400 Michael Doherty Michael Doherty 1041 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares his takeaways from Vision Hi-Tech Training and Expo. He tells the story of his travel to the event, highlighting the professionalism of the Southwest team despite the long and exhausting day. Michael also talks about co-teaching a service advisor class with Chris Cotton, describing it as an exhilarating experience that sparked his passion for teaching. 

00:00 "Exhausting Travel with Lost Bag"

05:59 Customers Feel Like Numbers: 61%

07:05 "Service Advisor Best Practices"

11:25 Vision Expo Highlights & Technician Solutions

15:20 "Exceed Expectations, Personalize Service"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Vision, Vision Hi-Tech, Expo, Auto Repair, Service Advisor, Customer service, Networking, podcast No Advisors Listen Up! Helpful Tips For Building Estimates At Your Repair Shop 22 22 Advisors Listen Up! Helpful Tips For Building Estimates At Your Repair Shop full d6f8bf22-0cfc-441d-b7f0-861fee63c3fa https://AutoFixAdvisorCast.transistor.fm/22 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In today's episode, Michael Doherty covers what you need to know about providing estimates to new customers over the phone. Michael shares personal experiences, illustrating the importance of having detailed information, like the vehicle's VIN, before giving accurate quotes. Additionally, he introduces the innovative use of Loom Video as a tool for service advisors to create personalized, engaging content that enhances customer relationships and saves time.

Learn more about Loom here: https://www.loom.com/

00:00 Phone Estimate Flexibility

03:03 Phone Estimates Require Vehicle Details

06:07 BMW Coolant Leak Preparation

11:04 "Emotional Engagement in Car Service"

15:23 "In-Shop Car Estimates Only"

16:03 "Boost Your Auto Shop Success"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In today's episode, Michael Doherty covers what you need to know about providing estimates to new customers over the phone. Michael shares personal experiences, illustrating the importance of having detailed information, like the vehicle's VIN, before giving accurate quotes. Additionally, he introduces the innovative use of Loom Video as a tool for service advisors to create personalized, engaging content that enhances customer relationships and saves time.

Learn more about Loom here: https://www.loom.com/

00:00 Phone Estimate Flexibility

03:03 Phone Estimates Require Vehicle Details

06:07 BMW Coolant Leak Preparation

11:04 "Emotional Engagement in Car Service"

15:23 "In-Shop Car Estimates Only"

16:03 "Boost Your Auto Shop Success"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 07 Mar 2025 05:00:00 -0500 Michael Doherty Michael Doherty 1058 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In today's episode, Michael Doherty covers what you need to know about providing estimates to new customers over the phone. Michael shares personal experiences, illustrating the importance of having detailed information, like the vehicle's VIN, before giving accurate quotes. Additionally, he introduces the innovative use of Loom Video as a tool for service advisors to create personalized, engaging content that enhances customer relationships and saves time.

Learn more about Loom here: https://www.loom.com/

00:00 Phone Estimate Flexibility

03:03 Phone Estimates Require Vehicle Details

06:07 BMW Coolant Leak Preparation

11:04 "Emotional Engagement in Car Service"

15:23 "In-Shop Car Estimates Only"

16:03 "Boost Your Auto Shop Success"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> autofix Advisor Cast, WorldPAC, estimates for new customers, vehicle estimate, service they're looking for, brake fluid flush, qualifying questions, spark plugs replacement, new client, VIN number, diagnostic, differential service, coolant issue, BMW X5, Mercedes, customer service, service maintenance, estimate over the phone, loom video, screen recording, engaging customers, customized estimate, personalized service, customer relationship, client connection, time saver, relationship building, capturing business, service advisor, preventative maintenance. No How To Manage Extended Warranty Expectations 21 21 How To Manage Extended Warranty Expectations full 65403851-9638-4f93-abe5-2ba97971346e https://AutoFixAdvisorCast.transistor.fm/21 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Michael Doherty talks about the ever-so-dreaded topic of third-party warranty companies. If you're an advisor, you've had many headaches from dealing with them. So, what's the secret? Is there one? Michael says establishing clear policies for dealing with these warranty companies can help. Today he shares advice on how to do that. 

00:00 "Proactive Service Advisor Strategies"

03:08 Uncovered Warranty Frustrations

06:41 "Extended Warranties: A Cautious Approach"

11:11 Weekend Car Clinic Event

14:59 Quarterly Vehicle Safety Workshops

17:21 "Community Building with Autofix Advisor"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Michael Doherty talks about the ever-so-dreaded topic of third-party warranty companies. If you're an advisor, you've had many headaches from dealing with them. So, what's the secret? Is there one? Michael says establishing clear policies for dealing with these warranty companies can help. Today he shares advice on how to do that. 

00:00 "Proactive Service Advisor Strategies"

03:08 Uncovered Warranty Frustrations

06:41 "Extended Warranties: A Cautious Approach"

11:11 Weekend Car Clinic Event

14:59 Quarterly Vehicle Safety Workshops

17:21 "Community Building with Autofix Advisor"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 28 Feb 2025 05:00:00 -0500 Michael Doherty Michael Doherty 1154 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Michael Doherty talks about the ever-so-dreaded topic of third-party warranty companies. If you're an advisor, you've had many headaches from dealing with them. So, what's the secret? Is there one? Michael says establishing clear policies for dealing with these warranty companies can help. Today he shares advice on how to do that. 

00:00 "Proactive Service Advisor Strategies"

03:08 Uncovered Warranty Frustrations

06:41 "Extended Warranties: A Cautious Approach"

11:11 Weekend Car Clinic Event

14:59 Quarterly Vehicle Safety Workshops

17:21 "Community Building with Autofix Advisor"


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> autofix Advisor Cast, World Pack, service advisor, third party warranties, extended warranties, client extended warranties, service reservation, check engine light, diagnostic, proactive service, reactive service, new clients, service guest experience, technician, repair estimate, parts and labor, service advisor time management, warranty policy, extended warranty company, customer transparency, vehicle clinic, quarterly vehicle clinic, shop engagement, automotive empowerment, roadside emergency kit, car safety, instrument cluster warnings, vehicle maintenance education, car community events, service advisor tips No How To Improve the Vehicle Check-In Process at Repair Shops 20 20 How To Improve the Vehicle Check-In Process at Repair Shops full 0cdb8857-ab60-49d6-91a2-d63c1b85bfc5 https://AutoFixAdvisorCast.transistor.fm/20 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Michael Doherty talks about managing vehicle check-ins through the lens of offense vs defense. He says you should take an offensive approach by documenting the vehicle's condition with photos and notes during the check-in process. Additionally, he discusses how to improve customer satisfaction by cleaning the interior of their vehicle. Finally, Michael encourages collaboration between service advisors and technicians to ensure customer vehicles are treated with care.

00:00 Encouraging Night Drops for Efficiency

05:47 Pre-Service Vehicle Check Protocol

08:19 Car Maintenance Tips

12:26 Missed Opportunity in Car Detailing

13:57 Interior Trim Clips Advice

16:38 Revitalizing Advisors: Autofix Podcast


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Michael Doherty talks about managing vehicle check-ins through the lens of offense vs defense. He says you should take an offensive approach by documenting the vehicle's condition with photos and notes during the check-in process. Additionally, he discusses how to improve customer satisfaction by cleaning the interior of their vehicle. Finally, Michael encourages collaboration between service advisors and technicians to ensure customer vehicles are treated with care.

00:00 Encouraging Night Drops for Efficiency

05:47 Pre-Service Vehicle Check Protocol

08:19 Car Maintenance Tips

12:26 Missed Opportunity in Car Detailing

13:57 Interior Trim Clips Advice

16:38 Revitalizing Advisors: Autofix Podcast


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 21 Feb 2025 05:00:00 -0500 Michael Doherty Michael Doherty 1053 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Michael Doherty talks about managing vehicle check-ins through the lens of offense vs defense. He says you should take an offensive approach by documenting the vehicle's condition with photos and notes during the check-in process. Additionally, he discusses how to improve customer satisfaction by cleaning the interior of their vehicle. Finally, Michael encourages collaboration between service advisors and technicians to ensure customer vehicles are treated with care.

00:00 Encouraging Night Drops for Efficiency

05:47 Pre-Service Vehicle Check Protocol

08:19 Car Maintenance Tips

12:26 Missed Opportunity in Car Detailing

13:57 Interior Trim Clips Advice

16:38 Revitalizing Advisors: Autofix Podcast


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> service advisor, vehicle check-in, proactive approach, offense and defense, customer service, technician collaboration, night drops, vehicle efficiency, cold start issues, vehicle inspection, CRM documentation, vehicle noise assessment, interior repair, detailing supplies, customer experience, snapshot documentation, technician communication, HVAC system, suspension squeaks, vehicle cleanliness, customer retention, service advisor responsibilities, interior vacuuming, Jiffy Lube services, customer satisfaction, repair transparency, team collaboration, trim clips, service light reset, customer engagement No How To Improve Your First Impressions With Customers As A Service Advisor 19 19 How To Improve Your First Impressions With Customers As A Service Advisor full 55962ef0-1c7e-4925-b550-e520e7ac6af9 https://AutoFixAdvisorCast.transistor.fm/19 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty gives you tips on how to provide exceptional customer experience as a service advisor. Michael stresses the importance of first impressions and the need to create customer confidence through effective communication and product knowledge. Lastly, Michael says you build trust by following through with promises, such as timely updates and personalized service.

00:00 First Impressions in Customer Service

06:06 Enhancing Customer Confidence

08:08 "Communication Builds Trust with Clients"

13:03 "Building Trust Through Car Repair"

14:05 Service Completion Documentation Process

17:21 Self-Care and Shop Success


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty gives you tips on how to provide exceptional customer experience as a service advisor. Michael stresses the importance of first impressions and the need to create customer confidence through effective communication and product knowledge. Lastly, Michael says you build trust by following through with promises, such as timely updates and personalized service.

00:00 First Impressions in Customer Service

06:06 Enhancing Customer Confidence

08:08 "Communication Builds Trust with Clients"

13:03 "Building Trust Through Car Repair"

14:05 Service Completion Documentation Process

17:21 Self-Care and Shop Success


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 14 Feb 2025 05:00:00 -0500 Michael Doherty Michael Doherty 1131 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty gives you tips on how to provide exceptional customer experience as a service advisor. Michael stresses the importance of first impressions and the need to create customer confidence through effective communication and product knowledge. Lastly, Michael says you build trust by following through with promises, such as timely updates and personalized service.

00:00 First Impressions in Customer Service

06:06 Enhancing Customer Confidence

08:08 "Communication Builds Trust with Clients"

13:03 "Building Trust Through Car Repair"

14:05 Service Completion Documentation Process

17:21 Self-Care and Shop Success


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Customer experience, service advisor, first impressions, customer service, smiling through the phone, in-person experience, greeting clients, customer service role, proactive customer service, building trust, communication, product knowledge, customer confidence, fast food customer service, Chick Fil A, welcoming clients, ASC certified technicians, automotive shops, warranty, customer rapport, follow-up, service manual, service maintenance, loaner car availability, shuttle service, building rapport, vehicle maintenance, service advisor nation, WorldPAC Training Institute, customer feedback, reviews. No Top Tips for Managing Parts As An Advisor 18 18 Top Tips for Managing Parts As An Advisor full 2ef43429-b962-4b8b-8a22-2eca8bd89e8b https://AutoFixAdvisorCast.transistor.fm/18 Today, Michael Doherty tells you why it's important to have efficient parts processes in place, such as setting up a Bluetooth doorbell to improve awareness when parts arrive. What do you do with the parts once they arrive, though? That's another key step, and he shares that in today's episode.  

00:00 "Office Efficiency in Parts Management"

04:41 Ensuring Quality and Accountability

10:06 Top 20 Clients Appreciation Strategy

11:16 Staff Concerns: Shop Owners' Worries

16:49 Client Retention Through Transparency

17:28 Vision Expo Kansas City Invitation

]]> Today, Michael Doherty tells you why it's important to have efficient parts processes in place, such as setting up a Bluetooth doorbell to improve awareness when parts arrive. What do you do with the parts once they arrive, though? That's another key step, and he shares that in today's episode.  

00:00 "Office Efficiency in Parts Management"

04:41 Ensuring Quality and Accountability

10:06 Top 20 Clients Appreciation Strategy

11:16 Staff Concerns: Shop Owners' Worries

16:49 Client Retention Through Transparency

17:28 Vision Expo Kansas City Invitation

]]> Fri, 07 Feb 2025 05:00:00 -0500 Michael Doherty Michael Doherty 1138 Today, Michael Doherty tells you why it's important to have efficient parts processes in place, such as setting up a Bluetooth doorbell to improve awareness when parts arrive. What do you do with the parts once they arrive, though? That's another key step, and he shares that in today's episode.  

00:00 "Office Efficiency in Parts Management"

04:41 Ensuring Quality and Accountability

10:06 Top 20 Clients Appreciation Strategy

11:16 Staff Concerns: Shop Owners' Worries

16:49 Client Retention Through Transparency

17:28 Vision Expo Kansas City Invitation

]]> autofix Advisor cast, worldpac, Service Advisor Nation, parts process flows, parts process issues, efficiency, Bluetooth doorbell, incoming parts, outgoing parts, RMAs, damaged parts, UPS, FedEx, delivery drivers, parts manifest, bench test, alternators, batteries, defective parts, service advisors, customer service, client relationships, shop integrity, morning meetings, afternoon meetings, clarity break, independent automotive shops, car count, staff management, employee happiness, Vision Expo, Kansas City No Kacie Presnall's Advice to Advisors 17 17 Kacie Presnall's Advice to Advisors full ba5f0b0f-d12c-41d5-ac3e-42ea295fa0dc https://AutoFixAdvisorCast.transistor.fm/17 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Chris is joined by Kacie Presnell. Kacie shares her thoughts from her experience in improving service advisor's skills. A key focus she stresses is to personalize communication with each customer. Additionally, Kacie says it's also important for technicians to be involved in the diagnostic process with advisors. 

00:00 Paramedic vs. ER Nurse Stress

04:39 Overwhelmed by Auto Maintenance Lists

07:47 Inspection Expectations and Customer Training

11:18 Pay Frequency and Financing Options

14:25 Post-Election Spending Relaxation on Vehicles

16:10 Expensive Vehicles and Parts Obsolescence

22:22 Deflecting Blame in Auto Conversations

23:48 Balanced Car Assessment: Highlight Positives

28:03 Autofix Advisor Cast Conclusion


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Chris is joined by Kacie Presnell. Kacie shares her thoughts from her experience in improving service advisor's skills. A key focus she stresses is to personalize communication with each customer. Additionally, Kacie says it's also important for technicians to be involved in the diagnostic process with advisors. 

00:00 Paramedic vs. ER Nurse Stress

04:39 Overwhelmed by Auto Maintenance Lists

07:47 Inspection Expectations and Customer Training

11:18 Pay Frequency and Financing Options

14:25 Post-Election Spending Relaxation on Vehicles

16:10 Expensive Vehicles and Parts Obsolescence

22:22 Deflecting Blame in Auto Conversations

23:48 Balanced Car Assessment: Highlight Positives

28:03 Autofix Advisor Cast Conclusion


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 31 Jan 2025 05:00:00 -0500 Michael Doherty Michael Doherty 1769 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Chris is joined by Kacie Presnell. Kacie shares her thoughts from her experience in improving service advisor's skills. A key focus she stresses is to personalize communication with each customer. Additionally, Kacie says it's also important for technicians to be involved in the diagnostic process with advisors. 

00:00 Paramedic vs. ER Nurse Stress

04:39 Overwhelmed by Auto Maintenance Lists

07:47 Inspection Expectations and Customer Training

11:18 Pay Frequency and Financing Options

14:25 Post-Election Spending Relaxation on Vehicles

16:10 Expensive Vehicles and Parts Obsolescence

22:22 Deflecting Blame in Auto Conversations

23:48 Balanced Car Assessment: Highlight Positives

28:03 Autofix Advisor Cast Conclusion


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Independent repair shop, Republic Missouri, Yokim, Springfield area, A techs, Service advisors, Fastest growing cities, Missouri, Auto shop coaching, Average repair order, Car count, Profits, Service advisor training, Text messaging, Customer communication, Inspection process, TechMetric, Financing options, Synchrony Car Care, PayPal pay in four, Parts obsolescence, Preventative maintenance, ADAS technology, Automotive repair industry reputation, Customer trust, Vehicle repair estimates, Technician incentives, Triaging repairs, Customer upsells, Google Doc tracking, Flat rate pay, Auto repair parts. No Why Technicians Make Great Service Advisors - Chris Cotton Explains 16 16 Why Technicians Make Great Service Advisors - Chris Cotton Explains full 6fffb59b-ac47-47d7-b23f-183263b5cbe5 https://AutoFixAdvisorCast.transistor.fm/16 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Chris Cotton gives you tips on why technicians can make fantastic service advisors. He addresses common concerns with transitioning technicians to these roles, such as lack of customer service experience and financial implications. Chris provides actionable tips for a smooth transition, including identifying the right candidates, offering training and support, and creating clear career progression pathways.

00:00 Technicians Transitioning to Service Advisors

03:10 Essential Traits of Service Advisors

07:07 Talent Shift Impact Analysis

12:01 Technician Advisors Boost Shop Success


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Chris Cotton gives you tips on why technicians can make fantastic service advisors. He addresses common concerns with transitioning technicians to these roles, such as lack of customer service experience and financial implications. Chris provides actionable tips for a smooth transition, including identifying the right candidates, offering training and support, and creating clear career progression pathways.

00:00 Technicians Transitioning to Service Advisors

03:10 Essential Traits of Service Advisors

07:07 Talent Shift Impact Analysis

12:01 Technician Advisors Boost Shop Success


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 24 Jan 2025 05:00:00 -0500 Michael Doherty Michael Doherty 932 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Chris Cotton gives you tips on why technicians can make fantastic service advisors. He addresses common concerns with transitioning technicians to these roles, such as lack of customer service experience and financial implications. Chris provides actionable tips for a smooth transition, including identifying the right candidates, offering training and support, and creating clear career progression pathways.

00:00 Technicians Transitioning to Service Advisors

03:10 Essential Traits of Service Advisors

07:07 Talent Shift Impact Analysis

12:01 Technician Advisors Boost Shop Success


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Autofix Advisor Cast, worldpac, service advisors, shop owners, elevate game, technicians, fantastic service advisors, staffing challenges, auto repair industry, right people, key roles, core responsibilities, communication bridge, educate customers, shop efficiency, customer satisfaction, technical knowledge, problem solving, building trust, credibility, shop operations, empathy, financial implications, customer interactions, upselling services, transition roles, training and mentorship, customer service experience, sales techniques, internal talent pipelines, team dynamics, future proofing shop No Are Safety Protocols Important for Auto Repair Shops? 15 15 Are Safety Protocols Important for Auto Repair Shops? full 3c1d3b92-4a84-4bc9-8047-76c74c983228 https://AutoFixAdvisorCast.transistor.fm/15 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Michael tells you how important CPR training and acquiring an AED are for automotive shops. He also talks about the value of having clearly defined core values that guide the whole team. Want one thing to focus on this year? Work to build strong relationships within your team. 

00:00 Start day grateful for blessings, not problems.

06:02 Promote preparedness, safety training, and teamwork culture.

07:00 Define, post, and embody core values daily.

13:19 Enhance the website with photos and videos for trust.

15:20 Prioritize safety, supplies, communication, and evolving values.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Michael tells you how important CPR training and acquiring an AED are for automotive shops. He also talks about the value of having clearly defined core values that guide the whole team. Want one thing to focus on this year? Work to build strong relationships within your team. 

00:00 Start day grateful for blessings, not problems.

06:02 Promote preparedness, safety training, and teamwork culture.

07:00 Define, post, and embody core values daily.

13:19 Enhance the website with photos and videos for trust.

15:20 Prioritize safety, supplies, communication, and evolving values.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 17 Jan 2025 05:00:00 -0500 Michael Doherty Michael Doherty 1061 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Michael tells you how important CPR training and acquiring an AED are for automotive shops. He also talks about the value of having clearly defined core values that guide the whole team. Want one thing to focus on this year? Work to build strong relationships within your team. 

00:00 Start day grateful for blessings, not problems.

06:02 Promote preparedness, safety training, and teamwork culture.

07:00 Define, post, and embody core values daily.

13:19 Enhance the website with photos and videos for trust.

15:20 Prioritize safety, supplies, communication, and evolving values.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Autofix Advisor Cast, WORLDPAC, WORLDPAC Training Institute, auto parts distribution, service advising, automotive industry insights, CPR training, AED training, shop family, service advisor, independent auto shops, marketing for auto shops, shop safety, technician safety, fluid spills, teamwork, core values, proactive measures, reactive measures, client service, shop legacy, service advisor training, mental downtime, digital vehicle inspection (DVI), shop website, customer transparency, service advisor collaboration, shop medical supplies, eyewash station, shop protocols, business hours. No How to Master Scheduling and Service Bay Utilization as a Service Advisor 14 14 How to Master Scheduling and Service Bay Utilization as a Service Advisor full 9cfe44a5-7d63-4f88-85e5-f059113b4800 https://AutoFixAdvisorCast.transistor.fm/14 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Michael Doherty discusses the complexities of scheduling and service bay utilization today. He emphasizes the importance of recognizing the value of each incoming client call and the role of communication between service advisors, especially in multi-technician shops. Additionally, Michael discusses practical strategies such as using Google Calendar to manage appointments efficiently and understanding technician capabilities to optimize scheduling.

00:00 Phone ringing signifies crucial marketing and business opportunities.

03:28 Urgent problems take priority over routine calls.

07:08 Prioritize urgent calls; schedule flexible appointments.

12:18 Be realistic and communicate service delays honestly.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Michael Doherty discusses the complexities of scheduling and service bay utilization today. He emphasizes the importance of recognizing the value of each incoming client call and the role of communication between service advisors, especially in multi-technician shops. Additionally, Michael discusses practical strategies such as using Google Calendar to manage appointments efficiently and understanding technician capabilities to optimize scheduling.

00:00 Phone ringing signifies crucial marketing and business opportunities.

03:28 Urgent problems take priority over routine calls.

07:08 Prioritize urgent calls; schedule flexible appointments.

12:18 Be realistic and communicate service delays honestly.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 10 Jan 2025 05:00:00 -0500 Michael Doherty Michael Doherty 1312 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Michael Doherty discusses the complexities of scheduling and service bay utilization today. He emphasizes the importance of recognizing the value of each incoming client call and the role of communication between service advisors, especially in multi-technician shops. Additionally, Michael discusses practical strategies such as using Google Calendar to manage appointments efficiently and understanding technician capabilities to optimize scheduling.

00:00 Phone ringing signifies crucial marketing and business opportunities.

03:28 Urgent problems take priority over routine calls.

07:08 Prioritize urgent calls; schedule flexible appointments.

12:18 Be realistic and communicate service delays honestly.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> AutoFix AdvisorCast, Worldpac, Michael Dougherty, scheduling puzzle, service bay utilization, Chris Cotton, mastering scheduling, new client, marketing expense, Google ads, Facebook ads, SEO, word of mouth, service advisor, phone call, lead generation, client concerns, sense of urgency, routine service, maintenance appointments, Google Calendar, new appointments, sold jobs, time blocking, technician workloads, service reservations, overbooking, customer care, empathy, client communication, maximizing utilization. No Vision High Tech Expo 2025 Preview 13 13 Vision High Tech Expo 2025 Preview full a3fc6ebe-cdcf-4fdc-8554-a35267f5145d https://AutoFixAdvisorCast.transistor.fm/13 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Dougherty takes you through the A to Z of service advising, detailing individual traits and practices crucial for industry success. Michael shares his excitement about co-coaching a class with Chris Cotton at the Vision High Tech Training and Expo in March 2025, highlighting the meticulous preparation of their course material. He also emphasizes the importance of building client trust and loyalty through personalized interactions rather than relying on scripted conversations. 

00:00 Service Advisor A-Z coaching at Vision Expo.

03:03 Balance, belief, boundaries, billing, breaks, communication.

08:27 Optimize workflow with PQR skills: questions, reviews.

12:16 Identify the client's communication preference early; text preferred.

15:39 Dealing with extended warranties can be time-consuming.

17:02 Could you verify client authorization before starting vehicle repairs?

21:33 Listen, subscribe, and share the AutoFix Advisor Cast.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Dougherty takes you through the A to Z of service advising, detailing individual traits and practices crucial for industry success. Michael shares his excitement about co-coaching a class with Chris Cotton at the Vision High Tech Training and Expo in March 2025, highlighting the meticulous preparation of their course material. He also emphasizes the importance of building client trust and loyalty through personalized interactions rather than relying on scripted conversations. 

00:00 Service Advisor A-Z coaching at Vision Expo.

03:03 Balance, belief, boundaries, billing, breaks, communication.

08:27 Optimize workflow with PQR skills: questions, reviews.

12:16 Identify the client's communication preference early; text preferred.

15:39 Dealing with extended warranties can be time-consuming.

17:02 Could you verify client authorization before starting vehicle repairs?

21:33 Listen, subscribe, and share the AutoFix Advisor Cast.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 27 Dec 2024 04:00:00 -0500 Michael Doherty Michael Doherty 1374 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Dougherty takes you through the A to Z of service advising, detailing individual traits and practices crucial for industry success. Michael shares his excitement about co-coaching a class with Chris Cotton at the Vision High Tech Training and Expo in March 2025, highlighting the meticulous preparation of their course material. He also emphasizes the importance of building client trust and loyalty through personalized interactions rather than relying on scripted conversations. 

00:00 Service Advisor A-Z coaching at Vision Expo.

03:03 Balance, belief, boundaries, billing, breaks, communication.

08:27 Optimize workflow with PQR skills: questions, reviews.

12:16 Identify the client's communication preference early; text preferred.

15:39 Dealing with extended warranties can be time-consuming.

17:02 Could you verify client authorization before starting vehicle repairs?

21:33 Listen, subscribe, and share the AutoFix Advisor Cast.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> autofix Advisor Cast, Michael Doherty, WorldPAC, WorldPAC Training Institute, service advising, automotive industry insights, parts distribution, Vision High Tech Training and Expo, Overland Park Convention Center, Kansas City, Chris Cotton, Service Advisor A to Z, attitude, accuracy, accountability, appearance, approach, appointments, abilities, belief, boundaries, billing, work-life balance, digital vehicle inspections, empathy, expectations, customer follow-up, training programs, vehicle maintenance, client satisfaction, extended warranty. No End-of-Year Reflections and Morning Routines for Service Advisors 12 12 End-of-Year Reflections and Morning Routines for Service Advisors full 98b38b8f-922f-4d5f-8239-f80b54e28b5a https://AutoFixAdvisorCast.transistor.fm/12 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Michael Doherty discusses daily routines, parking lot scans, and communication plans for service advisors. He emphasizes the importance of a consistent morning routine to start the day energized and focused. He also shares practical tips on how to effectively scan and manage the parking lot to streamline operations.

00:00 Need morning routine: exercise, hydrate, music, plan.

05:39 Check night drop for receipts and supplies.

09:20 Stay optimistic and professional; prevent repeat mistakes.

11:37 Success reflects daily habits and improves morning routine.

13:20 Ensuring seamless operations despite unexpected challenges.

18:59 Family dedication; cherished Spanish bullfight poster.

19:56 Family and community drive my best efforts.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Michael Doherty discusses daily routines, parking lot scans, and communication plans for service advisors. He emphasizes the importance of a consistent morning routine to start the day energized and focused. He also shares practical tips on how to effectively scan and manage the parking lot to streamline operations.

00:00 Need morning routine: exercise, hydrate, music, plan.

05:39 Check night drop for receipts and supplies.

09:20 Stay optimistic and professional; prevent repeat mistakes.

11:37 Success reflects daily habits and improves morning routine.

13:20 Ensuring seamless operations despite unexpected challenges.

18:59 Family dedication; cherished Spanish bullfight poster.

19:56 Family and community drive my best efforts.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 20 Dec 2024 04:00:00 -0500 Michael Doherty Michael Doherty 1340 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Michael Doherty discusses daily routines, parking lot scans, and communication plans for service advisors. He emphasizes the importance of a consistent morning routine to start the day energized and focused. He also shares practical tips on how to effectively scan and manage the parking lot to streamline operations.

00:00 Need morning routine: exercise, hydrate, music, plan.

05:39 Check night drop for receipts and supplies.

09:20 Stay optimistic and professional; prevent repeat mistakes.

11:37 Success reflects daily habits and improves morning routine.

13:20 Ensuring seamless operations despite unexpected challenges.

18:59 Family dedication; cherished Spanish bullfight poster.

19:56 Family and community drive my best efforts.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Auto Fix Advisor Cast, Michael Doherty, WorldPAC, WorldPAC Training Institute, automotive industry insights, auto parts distribution, STX Training Expo, service advising, routine morning habits, service advisor tips, automotive routines, customer service in auto industry, automotive service writing, Planet Fitness, daily habits, night drop procedure, tow truck keys, work-life balance, communication in automotive, client relationships, morning meetings, afternoon meetings, automotive marketing, parts delivery, appreciation for parts drivers, health and wellness for service advisors, mental health, physical health, inspiration for service advisors, motivating staff, family motivation. No Navigating Auto Repairs as a Woman with Aunt Jay 11 11 Navigating Auto Repairs as a Woman with Aunt Jay full 9a2493b3-2e7e-4d21-8efd-3353d832f41d https://AutoFixAdvisorCast.transistor.fm/11 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Aunt Jay shares her experiences with automotive repair shops, highlighting the challenges she faced being taken seriously as a female customer. Michael provides insights on the importance of trust and communication between service advisors and clients.

00:00 Non-blood Aunt Jay: instrumental, inspiring figure.

06:02 Experiences of car maintenance as a single female.

06:49 Overcharged for car services due to gender.

12:48 Prefer female advisor; values equality and respect.

14:05 Diverse staffing in women-owned shops is beneficial.

18:28 Promote auto clinics for vehicle knowledge enhancement.

21:04 Offering $500 towards car acquisition, emphasizing service.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Aunt Jay shares her experiences with automotive repair shops, highlighting the challenges she faced being taken seriously as a female customer. Michael provides insights on the importance of trust and communication between service advisors and clients.

00:00 Non-blood Aunt Jay: instrumental, inspiring figure.

06:02 Experiences of car maintenance as a single female.

06:49 Overcharged for car services due to gender.

12:48 Prefer female advisor; values equality and respect.

14:05 Diverse staffing in women-owned shops is beneficial.

18:28 Promote auto clinics for vehicle knowledge enhancement.

21:04 Offering $500 towards car acquisition, emphasizing service.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 13 Dec 2024 04:00:00 -0500 Michael Doherty Michael Doherty 1380 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Aunt Jay shares her experiences with automotive repair shops, highlighting the challenges she faced being taken seriously as a female customer. Michael provides insights on the importance of trust and communication between service advisors and clients.

00:00 Non-blood Aunt Jay: instrumental, inspiring figure.

06:02 Experiences of car maintenance as a single female.

06:49 Overcharged for car services due to gender.

12:48 Prefer female advisor; values equality and respect.

14:05 Diverse staffing in women-owned shops is beneficial.

18:28 Promote auto clinics for vehicle knowledge enhancement.

21:04 Offering $500 towards car acquisition, emphasizing service.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Autofix Advisor cast, Michael Doherty, Worldpack, Worldpack Training Institute, automotive parts distribution, automotive training, World Pack STX, car repair, female perspective, independent automotive shop, car maintenance, automotive service, car appointment, car repair experience, female driver, car repair stories, automotive industry, drag races, drag strip, car skills, female friendly automotive shops, automotive trust, car clinics, empowering car owners, car emergencies, auto repair integrity, auto repair communication, car ownership, auto repair classes, car diagnosis. No How to Turn Challenges into Opportunities for Service Advisors 10 10 How to Turn Challenges into Opportunities for Service Advisors full 1480190b-95d7-4258-a087-2e0c7ada8977 https://AutoFixAdvisorCast.transistor.fm/10 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Michael Doherty dives into his experiences as a Service Advisor and how he learned to navigate common challenges. He discusses the importance of identifying and mitigating "uncontrollable variables" through proactive communication with clients. Michael also emphasizes the value of teamwork and clear communication within the service shop to ensure a smooth operation. Finally, he underscores the significance of building and maintaining client relationships by offering additional services and showcasing transparency.

00:00 Client communication was hindered by unanticipated vehicle issues.

03:03 Turning uncontrollable variables into controllable, learning process.

08:34 Controllable variables enhance client communication confidence.

12:42 Suggest additional services during vehicle check-in.

14:09 I recommend painting and minor body repair nearby.

17:12 Respect everyone, create opportunities, value offerings, and build relationships.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Michael Doherty dives into his experiences as a Service Advisor and how he learned to navigate common challenges. He discusses the importance of identifying and mitigating "uncontrollable variables" through proactive communication with clients. Michael also emphasizes the value of teamwork and clear communication within the service shop to ensure a smooth operation. Finally, he underscores the significance of building and maintaining client relationships by offering additional services and showcasing transparency.

00:00 Client communication was hindered by unanticipated vehicle issues.

03:03 Turning uncontrollable variables into controllable, learning process.

08:34 Controllable variables enhance client communication confidence.

12:42 Suggest additional services during vehicle check-in.

14:09 I recommend painting and minor body repair nearby.

17:12 Respect everyone, create opportunities, value offerings, and build relationships.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 06 Dec 2024 03:00:00 -0500 Michael Doherty Michael Doherty 1178 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Michael Doherty dives into his experiences as a Service Advisor and how he learned to navigate common challenges. He discusses the importance of identifying and mitigating "uncontrollable variables" through proactive communication with clients. Michael also emphasizes the value of teamwork and clear communication within the service shop to ensure a smooth operation. Finally, he underscores the significance of building and maintaining client relationships by offering additional services and showcasing transparency.

00:00 Client communication was hindered by unanticipated vehicle issues.

03:03 Turning uncontrollable variables into controllable, learning process.

08:34 Controllable variables enhance client communication confidence.

12:42 Suggest additional services during vehicle check-in.

14:09 I recommend painting and minor body repair nearby.

17:12 Respect everyone, create opportunities, value offerings, and build relationships.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Autofix Advisorcast, Worldpac, WorldPac Training Institute, auto parts distribution, service advisor, Audi dealership, independent shop, client relationships, labor, technician, uncontrollable variables, rust, tie rod adjusters, long bolt, control arm assembly, preexisting rust, technician communication, vehicle suspension, lesson learned, proactive maintenance, sunroof drain cleaning, water intrusion, vapor barrier, door panels, window regulator, sublet vendors, wheel repair, windshield repair, vehicle aesthetics, bodywork, client transparency No Common Challenges for Service Advisors and How to Overcome Them with Chris Cotton 9 9 Common Challenges for Service Advisors and How to Overcome Them with Chris Cotton full 8c744c5a-57b3-4743-a8f6-758161efc65c https://AutoFixAdvisorCast.transistor.fm/9 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Find Chris Cotton and AutoFix AutoShop Coaching here

Michael Doherty is joined by Chris Cotton, a seasoned automotive coach and shop owner. Chris shares his decision to manage a shop in Durango remotely, spending minimal time on-site while empowering his team to handle daily operations. He also discusses the importance of clear and relatable communication techniques in explaining car repairs to customers, using simple analogies to make technical issues understandable.

00:00 A Cool opportunity arose amidst industry store closures.

06:01 Podcasts build relatability, leading to coaching inquiries.

07:57 Transitioned from shop owner to successful coach.

12:33 Successful clients; Auto Fix thrives with them.

14:31 Visited Los Angeles and spoke at WorldPac event.

20:32 Staggered shifts complicate coworker coordination challenges.

22:38 Empower employees to prioritize customer satisfaction.

27:16 Clients prefer quick approvals; comprehension ensures informed decisions.

30:27 Use relatable analogies to explain complex concepts.

33:50 Offer a detailed explanation for brake inspections.

34:49 Detailed vehicle inspection to justify service value.

40:06 Estimating meticulously ensures task continuity understanding.

41:57 Hard work can lead to owning repair shops.

45:01 Launching auto repair shop tech podcast soon.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Find Chris Cotton and AutoFix AutoShop Coaching here

Michael Doherty is joined by Chris Cotton, a seasoned automotive coach and shop owner. Chris shares his decision to manage a shop in Durango remotely, spending minimal time on-site while empowering his team to handle daily operations. He also discusses the importance of clear and relatable communication techniques in explaining car repairs to customers, using simple analogies to make technical issues understandable.

00:00 A Cool opportunity arose amidst industry store closures.

06:01 Podcasts build relatability, leading to coaching inquiries.

07:57 Transitioned from shop owner to successful coach.

12:33 Successful clients; Auto Fix thrives with them.

14:31 Visited Los Angeles and spoke at WorldPac event.

20:32 Staggered shifts complicate coworker coordination challenges.

22:38 Empower employees to prioritize customer satisfaction.

27:16 Clients prefer quick approvals; comprehension ensures informed decisions.

30:27 Use relatable analogies to explain complex concepts.

33:50 Offer a detailed explanation for brake inspections.

34:49 Detailed vehicle inspection to justify service value.

40:06 Estimating meticulously ensures task continuity understanding.

41:57 Hard work can lead to owning repair shops.

45:01 Launching auto repair shop tech podcast soon.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 29 Nov 2024 03:00:00 -0500 Michael Doherty Michael Doherty 2900 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Find Chris Cotton and AutoFix AutoShop Coaching here

Michael Doherty is joined by Chris Cotton, a seasoned automotive coach and shop owner. Chris shares his decision to manage a shop in Durango remotely, spending minimal time on-site while empowering his team to handle daily operations. He also discusses the importance of clear and relatable communication techniques in explaining car repairs to customers, using simple analogies to make technical issues understandable.

00:00 A Cool opportunity arose amidst industry store closures.

06:01 Podcasts build relatability, leading to coaching inquiries.

07:57 Transitioned from shop owner to successful coach.

12:33 Successful clients; Auto Fix thrives with them.

14:31 Visited Los Angeles and spoke at WorldPac event.

20:32 Staggered shifts complicate coworker coordination challenges.

22:38 Empower employees to prioritize customer satisfaction.

27:16 Clients prefer quick approvals; comprehension ensures informed decisions.

30:27 Use relatable analogies to explain complex concepts.

33:50 Offer a detailed explanation for brake inspections.

34:49 Detailed vehicle inspection to justify service value.

40:06 Estimating meticulously ensures task continuity understanding.

41:57 Hard work can lead to owning repair shops.

45:01 Launching auto repair shop tech podcast soon.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Chris Cotton, auto shop ownership, service advisor challenges, employee empowerment, customer satisfaction, automotive coaching, Auto Fix, WorldPAC Training Institute, technology in auto repair, service advisor retention, communication techniques, value perception in service, quality assurance, teamwork in auto shops, importance of confidence, phone communication in service, educating clients, personalized customer service, clear service estimates, service advisor role, shop management systems, leadership in auto shops, financial education for employees, automotive industry changes, in-person training, COVID-19 impact on training, podcast for service advisors, Michael Doherty, service advisor coaching, ATI background. No Lessons from the Movie Pulp Fiction? Michael's Help for Service Advisors 8 8 Lessons from the Movie Pulp Fiction? Michael's Help for Service Advisors full a2138152-c921-4daf-8849-1eb7365c9b2f https://AutoFixAdvisorCast.transistor.fm/8 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty delves into the multifaceted role of service advisors, drawing a comparison to the character Winston Wolf from Pulp Fiction as a professional problem solver. Michael emphasizes the importance of communication comprehension when exchanging information with clients and colleagues to avoid potential issues, sharing personal anecdotes involving his son and a client’s online appointment request. He also shares an update, Michael announces his departure from his 15-year tenure at his workplace, excitedly anticipating his new remote position while continuing to contribute to the podcast.

00:00 Autofix Advisor Cast: Automotive insights and events.

04:20 Encourage technicians to use seat and fender covers.

06:59 The Technician is unaware of the client's tire issue concerns.

09:51 Shared car safety tips with son effectively.

13:36 The Technician praised the service advisor's supportive relationship.

16:45 Thanks, sponsors! Follow, subscribe, and share the podcast.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty delves into the multifaceted role of service advisors, drawing a comparison to the character Winston Wolf from Pulp Fiction as a professional problem solver. Michael emphasizes the importance of communication comprehension when exchanging information with clients and colleagues to avoid potential issues, sharing personal anecdotes involving his son and a client’s online appointment request. He also shares an update, Michael announces his departure from his 15-year tenure at his workplace, excitedly anticipating his new remote position while continuing to contribute to the podcast.

00:00 Autofix Advisor Cast: Automotive insights and events.

04:20 Encourage technicians to use seat and fender covers.

06:59 The Technician is unaware of the client's tire issue concerns.

09:51 Shared car safety tips with son effectively.

13:36 The Technician praised the service advisor's supportive relationship.

16:45 Thanks, sponsors! Follow, subscribe, and share the podcast.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 22 Nov 2024 04:00:00 -0500 Michael Doherty Michael Doherty 1068 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty delves into the multifaceted role of service advisors, drawing a comparison to the character Winston Wolf from Pulp Fiction as a professional problem solver. Michael emphasizes the importance of communication comprehension when exchanging information with clients and colleagues to avoid potential issues, sharing personal anecdotes involving his son and a client’s online appointment request. He also shares an update, Michael announces his departure from his 15-year tenure at his workplace, excitedly anticipating his new remote position while continuing to contribute to the podcast.

00:00 Autofix Advisor Cast: Automotive insights and events.

04:20 Encourage technicians to use seat and fender covers.

06:59 The Technician is unaware of the client's tire issue concerns.

09:51 Shared car safety tips with son effectively.

13:36 The Technician praised the service advisor's supportive relationship.

16:45 Thanks, sponsors! Follow, subscribe, and share the podcast.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Autofix Advisor Cast, podcast, Michael Doherty, WorldPak, WorldPak Training Institute, automotive insights, auto parts distribution, WTI training programs, service advisor, Pulp Fiction, Quentin Tarantino, Harvey Keitel, Winston Wolf, automotive repairs, customer service, client relationships, communication, comprehension, online appointment requests, tires, check engine light, Mercedes, BMW, tire pressure, tire issues, understanding client needs, remote work, service advisor podcast, Callahan Brake Pads, Kalco Auto, automotive industry. No Daily Habits You NEED for Effective Service Advising! 7 7 Daily Habits You NEED for Effective Service Advising! full 1e013b4e-860d-4362-9201-29a5a24940a6 https://AutoFixAdvisorCast.transistor.fm/7 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Michael Doherty discusses the importance of a structured Service Advisor Audit. He emphasizes how correct vehicle check-in pictures, including detailed documentation of odometer readings and vehicle conditions, are crucial to ensure transparency and avoid potential issues. Additionally, Michael discusses how to run documentation for diagnostics and services rendered, highlighting how it enhances customer satisfaction and operational efficiency. Finally, he outlines how tracking marketing sources for new clients can significantly aid in optimizing marketing efforts.

00:00 Correct vehicle check-in requires detailed photo documentation.

05:41 Mileage discrepancies, vehicle inspections, service advisor tasks.

09:50 Verify mileage, order accuracy, and invoicing details.

12:50 Track client sources and payment accountability process.

14:13 Thank clients, address questions, and collect client details.

17:44 Weekly data review, yes/no answers; comments needed.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Michael Doherty discusses the importance of a structured Service Advisor Audit. He emphasizes how correct vehicle check-in pictures, including detailed documentation of odometer readings and vehicle conditions, are crucial to ensure transparency and avoid potential issues. Additionally, Michael discusses how to run documentation for diagnostics and services rendered, highlighting how it enhances customer satisfaction and operational efficiency. Finally, he outlines how tracking marketing sources for new clients can significantly aid in optimizing marketing efforts.

00:00 Correct vehicle check-in requires detailed photo documentation.

05:41 Mileage discrepancies, vehicle inspections, service advisor tasks.

09:50 Verify mileage, order accuracy, and invoicing details.

12:50 Track client sources and payment accountability process.

14:13 Thank clients, address questions, and collect client details.

17:44 Weekly data review, yes/no answers; comments needed.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 15 Nov 2024 03:00:00 -0500 Michael Doherty Michael Doherty 1303 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


Today, Michael Doherty discusses the importance of a structured Service Advisor Audit. He emphasizes how correct vehicle check-in pictures, including detailed documentation of odometer readings and vehicle conditions, are crucial to ensure transparency and avoid potential issues. Additionally, Michael discusses how to run documentation for diagnostics and services rendered, highlighting how it enhances customer satisfaction and operational efficiency. Finally, he outlines how tracking marketing sources for new clients can significantly aid in optimizing marketing efforts.

00:00 Correct vehicle check-in requires detailed photo documentation.

05:41 Mileage discrepancies, vehicle inspections, service advisor tasks.

09:50 Verify mileage, order accuracy, and invoicing details.

12:50 Track client sources and payment accountability process.

14:13 Thank clients, address questions, and collect client details.

17:44 Weekly data review, yes/no answers; comments needed.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> autofix Advisor Cast, automotive industry insights, WorldPAC, WorldPAC Training Institute, STX Training and Expo, service advisor audit, vehicle check-in pictures, odometer reading, point of sale system, Shopware, VIN plaque, documenting vehicle condition, odometer mileage, digital vehicle inspection, vehicle service history, diagnostic evaluation, check engine light, ABS warning, traction control light, oil and filter service, vehicle parts ordering, job tasks completion, sublet repairs, marketing source tracking, client payments, credit card verification, service advisor accountability, client address collection, pattern failure identification, automotive service improvement, service advisor skills. No Mastering Appointment Scheduling and Team Communication in the Auto Repair Shop 6 6 Mastering Appointment Scheduling and Team Communication in the Auto Repair Shop full 6861eb6b-0c6e-4e91-9757-1a6e7088b8c3 https://AutoFixAdvisorCast.transistor.fm/6 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty explores the intricacies of appointment scheduling and team communication in automotive service shops. He stresses the importance of proactive scheduling, ensuring technicians have vehicles ready for them to maximize shop efficiency. Additionally, he highlights the value of making "service reservations" instead of appointments, creating a more premium experience for clients. 

00:00 Appointment scheduling depends on technician availability.

04:52 Morning meetings impact scheduling, and communicate updates efficiently.

08:00 Fixed problem, and gained happy and thankful client.

11:50 Schedule notification for an upcoming waiter service appointment.

13:33 Extra services disrupt pre-scheduled waiter appointments.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty explores the intricacies of appointment scheduling and team communication in automotive service shops. He stresses the importance of proactive scheduling, ensuring technicians have vehicles ready for them to maximize shop efficiency. Additionally, he highlights the value of making "service reservations" instead of appointments, creating a more premium experience for clients. 

00:00 Appointment scheduling depends on technician availability.

04:52 Morning meetings impact scheduling, and communicate updates efficiently.

08:00 Fixed problem, and gained happy and thankful client.

11:50 Schedule notification for an upcoming waiter service appointment.

13:33 Extra services disrupt pre-scheduled waiter appointments.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 08 Nov 2024 03:00:00 -0500 Michael Doherty Michael Doherty 962 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty explores the intricacies of appointment scheduling and team communication in automotive service shops. He stresses the importance of proactive scheduling, ensuring technicians have vehicles ready for them to maximize shop efficiency. Additionally, he highlights the value of making "service reservations" instead of appointments, creating a more premium experience for clients. 

00:00 Appointment scheduling depends on technician availability.

04:52 Morning meetings impact scheduling, and communicate updates efficiently.

08:00 Fixed problem, and gained happy and thankful client.

11:50 Schedule notification for an upcoming waiter service appointment.

13:33 Extra services disrupt pre-scheduled waiter appointments.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> AutoFix Advisor Cast, Michael Doherty, WorldPAC, WorldPAC Training Institute, automotive industry insights, auto parts distribution, training programs, service advising, appointment scheduling, communication with technicians, technician availability, service reservation, shop efficiency, parts availability, drivetrain components, vehicle diagnostics, dispatching, shop foreman, front desk responsibilities, team meetings, waiter appointments, tire repair, declined work, Digital Vehicle Inspections (DVI), night drops, loaner vehicle, rental vehicle, Uber ride, workload balance, technician work habits, car shows, muscle cars. No Walk-ins, Calls, and Emails Strategies for Service Advisors to Help with New Client Growth 5 5 Walk-ins, Calls, and Emails Strategies for Service Advisors to Help with New Client Growth full 9e3172e8-5c5e-4390-a401-1268612ec132 https://AutoFixAdvisorCast.transistor.fm/5 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty focuses on strategies for capturing and retaining new clients in an auto repair shop. Michael emphasizes the importance of showing value through actions like introducing clients to technicians and explaining the benefits of services such as warranties and loaner cars. Additionally, he highlights the significance of understanding clients' preferences for communication, whether through phone, email, or in-person interactions.

00:00 Appointments limited, exploring options for new clients.

03:07 Is your shop client-ready and visually appealing?

09:24 Enhance client value through informative communication strategies.

11:20 Extracting details improves car diagnostics' effectiveness.

13:53 Service advisors question clients; window issues raise flags.

18:38 Show customers value with transparency and service.

23:04 Highlight your business's value in client emails.

24:19 Building value, and relationships; thanks to WorldPAC sponsorship.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty focuses on strategies for capturing and retaining new clients in an auto repair shop. Michael emphasizes the importance of showing value through actions like introducing clients to technicians and explaining the benefits of services such as warranties and loaner cars. Additionally, he highlights the significance of understanding clients' preferences for communication, whether through phone, email, or in-person interactions.

00:00 Appointments limited, exploring options for new clients.

03:07 Is your shop client-ready and visually appealing?

09:24 Enhance client value through informative communication strategies.

11:20 Extracting details improves car diagnostics' effectiveness.

13:53 Service advisors question clients; window issues raise flags.

18:38 Show customers value with transparency and service.

23:04 Highlight your business's value in client emails.

24:19 Building value, and relationships; thanks to WorldPAC sponsorship.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 01 Nov 2024 03:00:00 -0400 Michael Doherty Michael Doherty 1551 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty focuses on strategies for capturing and retaining new clients in an auto repair shop. Michael emphasizes the importance of showing value through actions like introducing clients to technicians and explaining the benefits of services such as warranties and loaner cars. Additionally, he highlights the significance of understanding clients' preferences for communication, whether through phone, email, or in-person interactions.

00:00 Appointments limited, exploring options for new clients.

03:07 Is your shop client-ready and visually appealing?

09:24 Enhance client value through informative communication strategies.

11:20 Extracting details improves car diagnostics' effectiveness.

13:53 Service advisors question clients; window issues raise flags.

18:38 Show customers value with transparency and service.

23:04 Highlight your business's value in client emails.

24:19 Building value, and relationships; thanks to WorldPAC sponsorship.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> autofix Advisor Cast, Michael Doherty, worldpac, WorldPAC Training Institute, automotive industry, service advising, auto parts distribution, training programs, career development, STX Training and Expo, 2026 STX World Pack event, Gaylord Hotel, Washington DC, new clients, client appointment requests, marketing, content creator, appointment system, client interaction, shop cleanliness, technician introduction, shop environment, client satisfaction, warranty offer, ASE certified technicians, loaner cars, shuttle service, client follow-up, car repair, BMW differential issues, window regulator replacement. No Step-by-Step Guide to Effective Client-Guided Sales for Service Advisors 4 4 Step-by-Step Guide to Effective Client-Guided Sales for Service Advisors full 2282e731-e72e-4368-afd6-9b804af915cd https://AutoFixAdvisorCast.transistor.fm/4 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty emphasizes the importance of client-guided sales in the automotive repair industry. Michael discusses the significance of providing transparent communication, including using detailed pictures and taking the time to explain necessary repairs to clients. He shares personal anecdotes to illustrate how prioritizing client trust and understanding leads to better client relationships and increased sales.

00:00 Review information, clarify doubts and ensure accuracy.

05:25 Prioritize concerns and safety; improve picture documentation.

06:21 Rear tires need replacement; front tire damaged.

10:42 Client-guided sales through engagement and transparency.

13:01 Encourage customer referrals and reviews for service.

17:29 Always protect car interiors; never assume preferences.

20:06 Build trust with clients through genuine communication.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty emphasizes the importance of client-guided sales in the automotive repair industry. Michael discusses the significance of providing transparent communication, including using detailed pictures and taking the time to explain necessary repairs to clients. He shares personal anecdotes to illustrate how prioritizing client trust and understanding leads to better client relationships and increased sales.

00:00 Review information, clarify doubts and ensure accuracy.

05:25 Prioritize concerns and safety; improve picture documentation.

06:21 Rear tires need replacement; front tire damaged.

10:42 Client-guided sales through engagement and transparency.

13:01 Encourage customer referrals and reviews for service.

17:29 Always protect car interiors; never assume preferences.

20:06 Build trust with clients through genuine communication.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 25 Oct 2024 03:00:00 -0400 Michael Doherty Michael Doherty 1356 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty emphasizes the importance of client-guided sales in the automotive repair industry. Michael discusses the significance of providing transparent communication, including using detailed pictures and taking the time to explain necessary repairs to clients. He shares personal anecdotes to illustrate how prioritizing client trust and understanding leads to better client relationships and increased sales.

00:00 Review information, clarify doubts and ensure accuracy.

05:25 Prioritize concerns and safety; improve picture documentation.

06:21 Rear tires need replacement; front tire damaged.

10:42 Client-guided sales through engagement and transparency.

13:01 Encourage customer referrals and reviews for service.

17:29 Always protect car interiors; never assume preferences.

20:06 Build trust with clients through genuine communication.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Autofix Advisor cast, Worldpac sponsor, Worldpac Training Institute, automotive industry insights, client guided sales, DVI information, technician write-up, building an estimate, pictures for DVI, brake caliper issues, sway bar links, oil leaks, valve cover gaskets, estimate review process, ro and invoice questions, primary concerns prioritization, safety issues in vehicles, tire replacement, trust building with clients, transparency in automotive service, client communication, service advisor tips, competitive automotive market, client referrals, reviewing vehicle condition, positive client experience, swamp donkey vehicle, service advisor challenges, engaging clients, honesty in auto sales. No How to Build Long-Term Trust with Technicians as a Service Advisor 3 3 How to Build Long-Term Trust with Technicians as a Service Advisor full 78c15aca-9330-4b29-8f9c-c6baa43a8bec https://AutoFixAdvisorCast.transistor.fm/3 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the significance of building and retaining relationships with coworkers and clients. He shares a personal experience where he had to go the extra mile to diagnose a client's vehicle issue, underlining the importance of trust and communication among service advisors and technicians. Michael also touches on the benefits of driving client vehicles to gain better product knowledge and ensure the best customer care. 

00:00 Client couldn't describe the issue; technician test-drove.

05:29 Brakes dragging, technician notified for the check.

07:49 Hydro boost unit failure diagnostics and repair.

10:18 Test drives ensure client satisfaction and prevent comebacks.

13:39 Driving vehicles enhance service and product knowledge.

18:54 Set goals for dream cars; explore, test drive.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the significance of building and retaining relationships with coworkers and clients. He shares a personal experience where he had to go the extra mile to diagnose a client's vehicle issue, underlining the importance of trust and communication among service advisors and technicians. Michael also touches on the benefits of driving client vehicles to gain better product knowledge and ensure the best customer care. 

00:00 Client couldn't describe the issue; technician test-drove.

05:29 Brakes dragging, technician notified for the check.

07:49 Hydro boost unit failure diagnostics and repair.

10:18 Test drives ensure client satisfaction and prevent comebacks.

13:39 Driving vehicles enhance service and product knowledge.

18:54 Set goals for dream cars; explore, test drive.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 18 Oct 2024 04:00:00 -0400 Michael Doherty Michael Doherty 1263 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty dives into the significance of building and retaining relationships with coworkers and clients. He shares a personal experience where he had to go the extra mile to diagnose a client's vehicle issue, underlining the importance of trust and communication among service advisors and technicians. Michael also touches on the benefits of driving client vehicles to gain better product knowledge and ensure the best customer care. 

00:00 Client couldn't describe the issue; technician test-drove.

05:29 Brakes dragging, technician notified for the check.

07:49 Hydro boost unit failure diagnostics and repair.

10:18 Test drives ensure client satisfaction and prevent comebacks.

13:39 Driving vehicles enhance service and product knowledge.

18:54 Set goals for dream cars; explore, test drive.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Autofix Advisor Cast, Michael Doherty, Worldpac, building relationships, retaining relationships, coworkers, trust, service advisors, car hesitations, emergency vehicle situations, client relationships, vehicle test drive, technician report, vehicle diagnostics, automotive self-care, hydro boost unit, BMW X328i, brake issues, product knowledge, Magnuson Moss act, warranty concerns, client advocacy, service and maintenance, dealership, vehicle check-in process, automotive repair, preventive maintenance, technician communication, customer service in automotive, vehicle inspection, trust in automotive industry. No Ep. 1 - Building and Retaining Client Relationships as an Auto Repair Service Advisor 1 1 Ep. 1 - Building and Retaining Client Relationships as an Auto Repair Service Advisor full 6d0691af-dddb-4cbd-b54b-ee0158a80141 https://AutoFixAdvisorCast.transistor.fm/1 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares his journey of becoming a service advisor, beginning as a porter and detailer, to having an experienced mentor guide him through the role's nuances. Michael discusses the importance of effective communication in building and maintaining client relationships, advocating for regular updates and transparency to prevent miscommunication issues. Lastly, he explores the mental health aspects and stressors faced by service advisors, emphasizing the significance of self-care and taking mental breaks to maintain a healthy work-life balance. 

00:00 Service advisor expertise: relatable, knowledgeable, helpful insights.
03:48 Great platform for service advisors' discussions and improvements.
09:47 Comprehensive vehicle service process from start to finish.
13:34 Prioritize self-care for better work-life balance.
14:57 Building trust via transparent communication with clients.
19:39 Handling frequent client calls with polite communication.
20:54 Opening conversation for service advisors nationwide.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares his journey of becoming a service advisor, beginning as a porter and detailer, to having an experienced mentor guide him through the role's nuances. Michael discusses the importance of effective communication in building and maintaining client relationships, advocating for regular updates and transparency to prevent miscommunication issues. Lastly, he explores the mental health aspects and stressors faced by service advisors, emphasizing the significance of self-care and taking mental breaks to maintain a healthy work-life balance. 

00:00 Service advisor expertise: relatable, knowledgeable, helpful insights.
03:48 Great platform for service advisors' discussions and improvements.
09:47 Comprehensive vehicle service process from start to finish.
13:34 Prioritize self-care for better work-life balance.
14:57 Building trust via transparent communication with clients.
19:39 Handling frequent client calls with polite communication.
20:54 Opening conversation for service advisors nationwide.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Fri, 11 Oct 2024 04:00:00 -0400 Michael Doherty Michael Doherty 1427 Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 


In this episode, Michael Doherty shares his journey of becoming a service advisor, beginning as a porter and detailer, to having an experienced mentor guide him through the role's nuances. Michael discusses the importance of effective communication in building and maintaining client relationships, advocating for regular updates and transparency to prevent miscommunication issues. Lastly, he explores the mental health aspects and stressors faced by service advisors, emphasizing the significance of self-care and taking mental breaks to maintain a healthy work-life balance. 

00:00 Service advisor expertise: relatable, knowledgeable, helpful insights.
03:48 Great platform for service advisors' discussions and improvements.
09:47 Comprehensive vehicle service process from start to finish.
13:34 Prioritize self-care for better work-life balance.
14:57 Building trust via transparent communication with clients.
19:39 Handling frequent client calls with polite communication.
20:54 Opening conversation for service advisors nationwide.


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!

]]> Autofix Advisor cast, Worldpac, service writer, Audi Porsche dealership, Cary North Carolina, service advisor, service manager, Mercedes dealership, service advisor podcast, client relationships, technician communication, customer service, phone etiquette, parts department, vehicle check-in, repair order, cashier interactions, client feedback, shop environment, mental health, stress management, work-life balance, self-care, technician collaboration, client satisfaction, communication failure, empathy, Covid impact, remote work, service advisor community, client retention. No AutoFix AdvisorCast Trailer 2 2 AutoFix AdvisorCast Trailer full b30c1f05-fe00-406e-b3eb-023b5ef5f39a https://AutoFixAdvisorCast.transistor.fm/2 Listen to AutoFix AdvisorCast every Friday! Make sure you subscribe. 

]]> Listen to AutoFix AdvisorCast every Friday! Make sure you subscribe. 

]]> Thu, 10 Oct 2024 10:48:45 -0400 Michael Doherty Michael Doherty 48 Listen to AutoFix AdvisorCast every Friday! Make sure you subscribe. 

]]> Automotive Service Advisors, Auto Repair Industry, Michael Doherty, Independent Auto Shops, Best Practices, Actionable Tips, Service Advisor Challenges, Shop Management, Vehicle Sales, Parts Procurement, Workload Management, Advisor Solutions, Automotive Training, WorldPac, Industry Insights No Michael Doherty